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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

VOL. LVI

Legislator of the Year Senator Richard Roth See Page 38 In this issue: Signs Your Property Has a Pest Problem............................................................................. 26 Renewal Parties with Pizzazz!................................................................................................ 32 Preparing for What’s Ahead from “Cash In on the Myths of Real Estate”.................... 34 Proposition 64: The Marijuana Initiative— Employers’ Substance Abuse Policies Won’t Go Up In Smoke................................ 40

December 2016


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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

VOL. LVI

• December 2016

Contents AAOC Education & Events

Departments

17 CAM Designation Course

4 President’s Message — Dear AAOC Members and Friends

41 Online Training with Grace Hill

6 Executive Director Report/ Lou’s News

42 Thank You to Our 2016 Sponsors & Volunteers! 63 NAA Community Site & Online Resource

8 Sacramento Report — 2016 Rental Property Owners & Managers Guide to California’s New Laws

69 Apply/Connect Tenant Screening

Features

14 Legal Corner — Questions and Answers

26 Signs Your Property Has a Pest Problem By Becky Bower

20 Federal Focus — Outlook Remains Mixed for the Apartment Industry

28 Property Management Forum Luncheon Recap 32 Renewal Parties with Pizzazz! By Mindy Williams 34 Preparing for What’s Ahead from “Cash In on the Myths of Real Estate” By William R. Gorman

24 Dear Maintenance Men 45 Welcome New Members 46 PSC Corner — Chase Team Schweer

36 October General Membership Meeting Recap 38 AAOC’s Legislator of the Year — Senator Richard Roth 40 Proposition 64: The Marijuana Initiative—Employers’ Substance Abuse Policies Won’t Go Up In Smoke By Fisher & Phillips

47 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

December 2016

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December 2016


Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

DECEMBER 5 — Certified Apartment Manager (CAM) Designation Course Monday, 9:00 am–5:00 pm, AAOC Offices, See Page 17

6 — Certified Apartment Manager (CAM) Designation Course Tuesday, 9:00 am–5:00 pm, AAOC Offices, See Page 17

7 — Certified Apartment Manager (CAM) Designation Course Wednesday, 9:00 am–5:00 pm, AAOC Offices, See Page 17

8 — Certified Apartment Manager (CAM) Designation Course Thursday, 9:00 am–5:00 pm, AAOC Offices, See Page 17

9 — Certified Apartment Manager (CAM) Designation Course Friday, 9:00 am–5:00 pm, AAOC Offices, See Page 17

13 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

23 — Christmas Holiday Friday, Office Closed

26 — Christmas Holiday

Monday, Office Closed

JANUARY 2 — New Year’s Holiday

Monday, Office Closed

10 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

17 — General Membership Meeting

Tuesday, 7:00–9:00 pm, Embassy Suites

FEBRUARY

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Monday, Office Closed

Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Nicholas Dunlap Alan Dauger James Wohrman

n n

John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

Directors n n n n

Frank Alvarez Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq.

n n n n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

Tuesday, 6:00 pm, AAOC Offices

20 — Presidents’ Day Holiday

BOARD OF DIRECTORS

n

14 — Board of Directors Meeting

n n n

Dale Hayden Jerry L’Ecuyer Jim Loftus Rick Roshan

Robert C. Shaw Robert B. Thompson Dean Zarkos

21 — General Membership Meeting

Tuesday, 7:00–9:00 pm, Embassy Suites

23 — Fair Housing Seminar

Thursday, 9:00 am–12:00 pm, AAOC Offices

Do you know… AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

December 2016

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Apartment News

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PRESIDENT’S MESSAGE B y N icholas A. D unlap D irector of P roperty M anagement , A vanath C apital M anagement

Dear AAOC Members and Friends,

J

ust over four years ago I learned that I had been nominated to serve as President of the Apartment Association of Orange County where I would succeed my good friend and industry veteran Nick Lieberman in leadership. At that time, we had worked closely together on a number of AAOC projects, from budgets to membership to the State association that was still coming together. In our many meetings and discussions, we began to assess the needs of our Association and members and would address the changing face of our industry and the need for more educational opportunities, better information and a new appeal to our membership base. I think back to subsequent talks or discussions with other AAOC board and committee members in an effort to better understand the needs, wants and concerns of our industry and our association. One of the things that stands out most was a question posed by a fellow board member to the effect of: “we’ve seen similar ideas and concepts over time, but have never been successful in implementing them. What makes you different?” My answer was simple: I will refuse to fail and refuse to accept mediocrity in anything that our association is involved with. This was no small undertaking. Truth is, the difference has been and is in my approach, my experience and my desire to serve. So, in addition to running a growing management company with approximately 4,000 units in

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7 states and 3 time zones, serving on the local planning commission, becoming a landlord and being a husband to my wife and dad to two young children, I went all-in and dedicated myself to AAOC. Working after hours and weekends with other volunteers, lobbyists and associations on public and legislative affairs, reaching out to new speakers to ensure top notch content and reaching out to prospective members in hopes of gaining their trust and membership as we continue to grow. It was not a simple process, but our staff and leadership at the association were top notch and game for the task. As a result, we were successful in selling out two reverse tradeshows, selling out two multifamily housing forecast breakfasts, co-hosting a number of industry mixers and shattering records with our 2016 tradeshow attendance. We changed the look of the magazine, launched a new website and enhanced the feel of our meetings by bringing in high level speakers such as attorney Matthew Burke from Pricewaterhousecoopers and former NMHC Chair Daryl Carter amongst others. And the best part of it all was hearing from you, our members, that something was abuzz at the association. That there was new life and new energy in the new programming and content and as a result, there was renewed interest. But programming and content is just a small part of what we do. As rental housing advocates, we were featured more than 10 times in the Orange

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December 2016

County Register in a 2 year period. I had 4 Letters to the Editor published on top of these features and even ghostwrote an article that turned into a feature for their Business and Real Estate Group. We were featured in Bisnow twice, RENTV twice, UNITS Magazine twice, once in Multifamily Housing News and featured in four different televised news stories as featured on CBS-2, NBC-4, KTLA-5 and ABC-7. Additionally, I was able to represent AAOC on more than 4 panel discussions focused on the Orange County multifamily housing climate. Also as advocates, we fought several legislative and policy battles at the State and local levels with cities such as Anaheim and Santa Ana related to service contracts, billing rates, parking issues, incentive programs and more. We were able to engage in thoughtful discussion and push back to ensure that AAOC members were represented professionally and with concern for their bottom line. To that end, we were also able to help our members secure a 50% savings in sewage rates in the North Tustin area by turning up the pressure in the heated IRWD versus East Orange contract negotiations. The commitment was more full-time than part-time job, but I am fortunate to be surrounded by great people who support me and allow me to better serve you. First and foremost, a big thank you to my wife Bianca for allowing me to leave early, come home late and spend a ridiculous amount of time


on the telephone and email. I love you and could not have done this without your support. To my parents and especially my dad, Paul, for involving me in this crazy business from the time I was 8 years old. I really had no hope to do anything that wasn’t real estate related, so I hope I’m doing a good job. A special thank you to Jun Sakumoto and Daryl Carter at Avanath who allow me be active and involved as a volunteer leader. Thank you to Lou, Veronica, Brianna, Debbie, Gissel and Janet for your enthusiasm, your teamwork, your patience for listening to my ideas and for ALL of your work behind the scenes. Thank you to my big sister (not Grandma) Valerie Teeter who is retired but not forgotten. Thank you to Nick Lieberman, Ray Maggi, Steve Duringer and James Wohrman for your insight, friendship, counsel and advice. Thank you to the Board of Directors and to you, our members, for your trust and confidence in allowing me to lead. So while my term is done, we are really just getting started. Understanding that legacy and the second or third generation entering the business is a concern, we will soon be adding more content to our Legacy line of programming and also launching the industry’s only, AAOC member’s only video library so that you can get tips and assistance on demand. Our industry is booming and our association is thriving. I thank you for the honor and the responsibility you have entrusted in me to serve you, your families, your investors and your businesses and wish you the best in business and in life. If I can ever be of assistance to you, do not hesitate to call or email. Best wishes, Happy Holidays and Merry Christmas! Your Friend,

Two thumbs up for

two decades. 20+ Years Average Customer Tenure. 98% Customer Retention. (Sure, we could try and sell you on all the benefits of having WASH manage your laundry room, but we think our track record with customers speaks for itself.)

Nicholas A. Dunlap To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

800.777.1484 www.washlaundry.com WS16-009 Two Thumbs Up Ad 4_9375x10 bw.indd 1

December 2016

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7/18/16 Apartment News

5

3:30 PM


LOU’S NEWS B y L ou P enrose E xecutive D irector

I

f it is December, then it is time for the now famous annual interview with myself.

Thank you for sitting down with us again for this interview. I can’t believe it’s been a year since we last spoke together. It’s always my pleasure to spend time with you people. Yes, it’s been quite a year for the industry and our fair association. I have to begin with my thought

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that this has been quite a productive year. As always, our first question: year in review. What successes are you most proud of? As always, it is difficult to single out an individual event or program, so I’ll list you a few. The 2016 Apartment Association of Orange County Trade Show and Exhibition enjoyed a whopping 26% increase in attendance. The 2016 Reverse Trade Show sold out in under

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December 2016

an hour. The Multi Family Forecasting Breakfast was at capacity attendance as has been the registration to our education classes. All this tells me we are reaching an audience that yearns for our programs and services…and that is a good thing. What, failure would you like to share? Ok, I’ll offer this one: Our industry, both locally in Orange County and statewide, has not yet been able to take


command of the discussion on multifamily housing affordability, specifically: how the operating regulatory climate and myriad of state housing law affect cost and subsequently, rents. We need to do a better job of educating policy makers, and opinion shapers in the media. Where do you see the Multi Family Rental Housing industry going in the year upcoming? I see a very competitive industry in 2017, on every level. Just as any High School football coach will tell you: competition yields excellence. That climate bodes well for the owner, the vendor, and the resident. What advice would you have for a new IRO just starting out? As I have always held: the support, counseling, and experience of your colleagues are your best tool for success. No where can you meet better colleagues than at Apartment Association

General membership meeting. They are a treasure trove for the independent rental owner. I know, I am one!

Thanksgiving dinner conversation was tough enough. I have many thoughts, but you’ll have to catch me at the lobby bar.

Does the association have anything new and exciting on the horizon?

Thank you for sitting down with us today for this interview.

Look for exciting speakers and programs at our 2017 Apartment Association General Membership Meetings. Stay tuned (and pre-register) for another exciting Trade Show and Exhibition this year. In coordination with the National Apartment Association and the California Rental Housing Association we are working on plans to better organize and communicate with our industry partners and each other. This will all serve to give us a bigger legislative advocacy voice in Sacramento.

My pleasure, Happy Holidays and let’s do it again next year.

And finally, Lou Penrose…we all know your passion is politics, you must have some comment on the 2016 Presidential Election. Oh no. There is no way you guys are going to drag me into that fight.

December 2016

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Apartment News

7


SACRAMENTO REPORT

2016 Rental Property Owners & Managers Guide to California’s New Laws

B y J on S mock & R on K ingston

C

alifornia is notorious for enact- apprised of the ever-changing laws and ing more new laws every year regulations impacting our industry. This year, our lobbying team, the than any other state. Every year, the California legislature introduces California Political Consulting Group hundred of bills that are discussed, (CalPCG), identified and tracked over voted on, and then signed into law. 156-rental property related legislative Many of these bills directly impact the bills out of 2772 total bills that were rental housing industry. With all the introduced in the California Legislature. changes in law from year to year, it is Among the tracked bills, only about 43 sometimes hard to keep up. That is why were considered “top priority” bills— our lobbying team created this end-of- those that have the potential to immeJLE.ad:Layout AM Page 1 diately impact rental housing providers the-year guide, 1to 3/8/10 keep our11:21 members

or the residential rental property industry in some significant way. Of the top priority bills, only one with potentially negative consequences for the rental housing industry was signed into law: Assembly Member Chiu’s AB 2819, which hides unlawful detainer filings from public view. All other significantly harmful rental housing bills failed passage, including AB 2502, which would have adopted price controls on rental housing. Overall,

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December 2016


despite another year of legislative attacks on the rights of rental property owners, our lobbying team successfully helped to defeat the worst bills, while obtaining substantial amendments on all other bills of importance. The bills described in this Rental Property Owners and Mangers Guide are rental housing related bills that were signed into law in 2016. Some of the bills we supported, some we remained neutral, and some we opposed initially but moved to a neutral position after the author took significant amendments. Note: Unless otherwise noted, all bills discussed herein become effective on January 1, 2017.

2016 Legislative Bills Signed Into Law

AB 551 (Nazarian) Bed Bugs: The bill establishes new rules for addressing rental housing bed bug problems. Originally, the bill contained a host of unreasonable regulations on property owners, including a requirement to inform tenants of bed bug problems, regardless of how long ago the problem occurred. It proscribed unreasonable timelines for eradicating bed bugs. It also made owners liable for bed bug infestations that were caused by tenants. After much negotiation and advocacy by our lobbying team, the author made significant amendments. The law will require new leases and month-to-month rental agreements to include specific notice regarding bed bug identification, behavior, and biology and it will stress the importance of cooperation for prevention and treatment on and after July 1, 2017. All current tenants must receive the same disclosure notice by January 1, 2018. Our rental and lease agreements will be amended to include the disclosure requirement. A new bed bug addendum form will be added to the library of forms. The new law also prohibits an owner from showing, renting or leasing any vacant dwelling unit that the owner knows has a current bed bug infestation, and prohibits owners from retaliating

against a tenant for reporting a suspected bed bug infestation. The law does not impose a duty of an owner to inspect a dwelling unit or the common areas for bed bugs if the owner does not have notice of a suspected or actual infestation. After a unit has been inspected by a pest control operator (PCO), owners must notify the tenant of the unit of the PCO’s findings. The notification must be in writing and made within two business days of receipt of the PCO’s findings. All tenants must be notified when a bed bug infestation is found in a common area. Finally, tenants must cooperate with the inspection to detect and treat for bed bugs. AB 1750 (Dodd) Environmental Hazard Disclosures: The new law encourages, but does not require rental property owners and managers to provide their tenants with a booklet about common property-related environmental hazards. The booklet, entitled “Residential Environmental Hazards: A Guide for Homeowners, Homebuyers, Landlords and Tenants,” was created by the state, and provides useful information on common environmental hazards like asbestos, radon gas, lead-based paint, formaldehyde, fuel and chemical storage tanks, and water and soil contamination. The booklet, which has been used in single-family home real estate sales transactions for more than two decades, contains important information about common environmental hazards. Should owners and managers decide to deliver the environmental hazards booklet, the potential to provide misleading, inaccurate or wrong descriptions, definitions, or guidance about those hazards will be minimized. Additionally, owners and managers should be aware that the content of issues addressed in the booklet is deemed sufficient and no additional information is required to be disclosed. It should be noted, however, that providing the booklet does not relieve an owner or manager of his or her duty to notify tenants of any known harmful December 2016

hazard on the property and does not permit the owner and manager to rent an uninhabitable dwelling. The booklet will be available through the Association or at the following website: https:// www.cdph.ca.gov/HealthInfo/environh e a l t h / D o c u m e nt s / R a d o n / 2 0 1 1 HazardGuide.pdf AB 1928 (Campos) Landscape Irrigation Equipment: Under the bill, new landscape irrigation equipment standards will go into effect by January 1, 2019. The new standards involve new manufacturing labeling requirements, and ensuring that new irrigation equipment that is sold after the effective date established by the California Energy Commission (CEC) is water efficient. The bill ultimately establishes efficiency standards to help the consumers conserve water. To date, the CEC has not adopted regulations on landscape irrigation performance standards or labeling requirements because money has not been made available. The 2016–17 state budget contains $30 million for the CEC to implement the Water Energy Technology Program, which will provide funding for the development of innovative water saving technologies. AB 1934 (Santiago) Development Bonus: The bill establishes a “bonus” for commercial developers that partner with an affordable housing developer to construct affordable housing projects. Bonuses include density bonuses and regulation waivers and variances. Should a commercial developer partner with a housing developer through a joint project or two separate projects that have affordable housing, the local governments must grant the developer a development bonus. A development bonus could include: a 20% increase in maximum allowable intensity; a 20% increase in maximum allowable floor area ratio; up to a 20% increase in maximum height requirements or parking requirements or an exception to a zoning ordinance or other land use regulation. Smock/Kingston — continued on page 10

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Smock/Kingston — continued from 9 AB 2093 (Steinorth) Certified Access Specialist (CASp) Inspections: CASp inspectors are licensed professionals who inspect properties to ensure that properties are in compliance with disability access laws. A CASp inspection can help minimize a property owner’s exposure to disability access liability. The bill requires commercial property owners or lessors to state on every commercial lease form or rental agreement executed on or after January 1, 2017, whether or not a CASp specialist has inspected the premises. Commercial property includes mixed-used developments that contain residential rental units. While CASp inspections are not currently mandatory for residential or commercial property, they may be soon. This bill represents the State’s continued effort toward ensuring CASp inspections become the norm. AB 2228 (Cooley) Code Enforcement Certifications: Requires the

“Pest Control”

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$150.00 240.00 50–125.00 25.00 145.00 $610.00** $690.00*

*$200.00 additional if contested **$225.00 and up if contested

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(714) 832-3651 FAX (714) 832-7781

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Apartment News

Board of Directors of the California Association of Code Enforcement Officers (CACEO) to develop and maintain standards to become a Certified Code Enforcement Officers (CACEO). Standards include minimum training, qualifications, and experience requirements to become certified. These CCEOs will have enforcement authority for health, safety, and welfare requirements, whose duties will include enforcement of a statute, rule, regulation, or standard, and who will be authorized to issue citations or file formal complaints. CCEOs are a new class of code enforcement officers, with heightened powers, but also with more training and oversight. AB 2299 (Bloom) & SB 1069 (Wieckowski) Accessory Dwelling Units (ADU): An ADU, previously known as “in-law” units or “granny flats,” are additional living spaces on singlefamily lots that have a separate kitchen, bathroom, and exterior access independent of the primary residence. These bills require local governments to permit property owners to build ADUs in single-family and multifamily residential zones, so long as the ADU meets specific standards defined in the bill. Those standards include, but are not limited to, parking, height, setback, lot coverage, landscape, architectural review, and maximum size of a unit. As long as the standards are met, local cities and counties are required to approve the ADU. Property owners, who are interested in adding an ADU to their property, consult an attorney. AB 2362 (Chu) Notice of Pesticide Use in Common Interest Developments: Requires a homeowner association in a common interest development to provide owners or tenants with advance written notice whenever over the counter pesticides are applied to the affected separate interest(s) (dwelling(s)) or to the common area without a licensed pest control operator. That notice must specify: the pest or pest to be controlled, name and brand or the pesticide product proposed to be used,

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December 2016

the approximate date, time and frequency with which the pesticide will be applied and a statement regarding the toxicity of pesticides. The association or agent is to provide the notice at least 48 hours prior to the application if the pesticide is to be applied to the separate interest however it the pest poses an immediate threat to health and safety, thereby making compliance with the notification unreasonable the association or agent shall post the notice as soon as practicable but not later than one hour after the pesticide is applied. If the case of the pesticide being applied to the common area, the bill requires an association or its agent to post the notice in a conspicuous place in or around the common area in which the pesticide is to be applied. The content of the notice is very specific and is stated in the new state law. The new law does authorize the association or agent to agree orally to an immediate pesticide application if the tenant requests and the association or agent agrees the pesticide be applied before the 48 hour notice. In situations where the rental is in a CID, lease agreements should specify how and who is to provide the tenant notice. Additionally, the owner should notify the homeowner association or association manager who should be notified if a pesticide is to be used. AB 2406 (Thurmond) Junior Accessory Dwelling Units: The bill permits local governments to establish laws for the creation of “junior accessory dwelling units” (JADU) in singlefamily residential zones. A JADU is a unit that is no more than 500 square feet in size contained entirely within an existing single-family structure. A JADU may include separate sanitation facilities, or may share sanitation facilities with the existing structure. A JADU may include a separate entrance, and sound attenuation. Efficiency kitchens are required, where the kitchen must include a sink, cooking facility with appliances, food preparation counter, and prohibits a local government ordinance from requiring additional park-


ing as a condition of granting a permit. AB 2442 (Holden) Density Bonus for Constructing Housing For Certain Groups: Requires local governments to grant a density bonus when a housing developer agrees to construct housing for transitional foster youth, disabled veterans, or homeless persons. AB 2476 (Daly) Notice of Parcel Tax to Non-Resident Property Owners. The new law requires local agencies, including cities, counties, special districts and school districts, to provide a specified notice of a new parcel tax to non-resident owners within 30 days following a legislative body’s vote to place the proposed tax on the ballot. AB 2501 (Bloom) Density Bonus Application Time: Requires local government to adopt procedures and timelines to streamline the density bonus process. The new procedures include providing a list of all documents and information required to be submitted with the density bonus application, and notifying the applicant for a density bonus whether the application is complete. The bill also prohibits a local government from conditioning the submission, review, or approval of an application on the preparation of an additional report or study that is not otherwise described. AB 2515 (Weber) Water Efficient Landscaping: The bill ensures that regulations regarding water efficient landscaping are current and updated every three years. Specifically, it requires the Department of Water Resources to update the model water-efficient land-

scaping ordinance every three years, or make a finding that an update to the model ordinance is not a useful or effective means to improve landscape water use efficiency. This could have a profound impact on property owners who repair, remodel or improve exterior landscaping. AB 2819 (Chiu) Hiding Unlawful Detainer Records from Public View: Previously, unlawful detainers (UD) court filings were masked, or hidden from public view for 60 days following the initial court filing, and then were automatically unmasked and made public on credit reports unless the defendant prevails within the 60 day period. Under the new law, all UD filings will be permanently masked unless the rental property owner prevails at trial or a default judgment is obtained, because few UDs go to trial, and property owners rarely go back to court to obtain a default judgment, most UD filing records will remain hidden from public view. The permanent masking of this information will hinder rental property owners’ ability to assess a prospective tenants history of making or not making timely rent payments. Without an accurate record of UD filings, owners will have to consider new ways to assess the creditworthiness of an applicant’s rental payment history, including asking for bank statements and returned checks. Owners may also want to consider as an industry whether to adopt new reporting processes, in which owners report to the credit bureaus every time a tenant is late paying his or

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her rent. Individualized reporting would help fill a void created by this new masking law. A Q&A will be written on the new law and will be available within the next 30 days. AB 2820 (Chiu) Price Gouging: The bill revises the definition of state of emergency and local emergencies for the purpose of criminal price gouging— increasing prices, including residential rental rates and towing services by more than 10 percent. The bill initially defined a “state of emergency” in such broad terms it could have included housing shortages and economic recessions resulting from policy decisions and regulation. Our amendments sharply limited the ability of a local government to declare a state of emergency and restrict rental increases. If that version of the bill passed, the State could have declared our recent recession as a state of emergency, and placed strict rent control on all residential rentals statewide. San Francisco would have been able to declare an emergency because of its housing shortage. State of emergency is not restricted and only applies to mean a natural or manmade emergency resulting from an earthquake, flood, fire, riot, storm, drought plant or animal infestation or disease, or other natural or manmade disaster. Our lobbyists worked with the author to amend the bill to ensure that “emergencies” for the purpose of rent freezing, relates to natural and manmade disasters like earthquakes, floods, Smock/Kingston — continued on page 12

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Smock/Kingston — continued from 11 fires, riots, storms, droughts, and plant or animal infestation or disease. AB 2873 (Thurmond) All Building Inspectors to Become CASp Inspectors by 2020: Under the bill, starting January 1, 2020, all city and county building inspectors employed or retained by a local agency who conduct permitting and plan check services to review for compliance with state constructionrelated accessibility standards by a place of public accommodation with respect to new construction or renovation, including, but not limited to, projects relating to tenant improvements that may impact access, must be by certified access specialists. Requiring all city building inspectors to become CASp inspectors will help make the inspection and permitting process more efficient. Because all buildings need to be disability access compliant, it makes sense that buildings inspectors be trained to ensure that the buildings

12

Apartment News

they inspect are access compliant. To pay for the new mandate, the bill increases the fee from January 1, 2017 through December 31, 2019 for an application for a local business license from $1 to $4; however, in no case will the fee be less than $1 per business license on an indefinite basis. SB 7 (Wolk) Submetering and Residential Utility Billing Service Requirements: On January 1, 2018, water submeters are to be installed in new multifamily construction or mixed used commercial properties. In addition, tenants that are to be billed for actual water use through submeters are to receive a specified notice at point of rent concerning the billing and are to receive notice about water usage on each water bill. Owners will be permitted to charge up to $4.75 per bill for administrative processing. Repair and replacement of water related drips and leaks are to be completed within 21 days. Remedies for non-payment are restricted. Billing for excessive water

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December 2016

use is defined. Deductions from a tenant’s security deposit will be permitted if the tenant fails to pay his or her water bill. Grace periods to pay water bills are defined. Limitations on late payment fees are specified. The bill only applies to owners that have submeters. SB 269 (Roth) Technical Violations of Disability Access Laws: The bill allows qualifying small businesses to avoid liability for minor “technical violations” of disability access laws if they correct the violations within 15 days. “Technical violations” include certain interior signs (other than directional signs or signs that identify the location of accessible “elements, facilities, or features”), lack of certain exterior signs (other than parking signs and directional signs that indicate accessible pathways or entrance and exit doors), and the order in which parking signs are placed, the color of parking signs, the color of parking lot striping, faded or damaged paint on otherwise compliant parking spaces, and others. The new


law states that the above presumption of limited immunity affects the plaintiff ’s burden or proof and is rebuttable by a preponderance of the evidence showing that the plaintiff did experience difficulty, discomfort, or embarrassment of the particular occasion as a result of one or more of the technical violations. The bill also protects certain businesses in certain conditions from paying minimum statutory damages for construction-related accessibility claims made during the 120-day period after a CASp has inspected the business. SB 814 (Hill) Water Conservation: The bill prohibits excessive water use during periods of drought emergencies by metered residential customers in single family homes and multi-family properties where each unit is individually metered or submetered “by the urban retail water supplier.” Our amendments assure that penalties will not apply to multi-family properties where each unit is not separately metered or where each unit is submetered and the owner bills water to the tenant. It also requires water suppliers to implement ways to discourage excessive water use, including rate hikes, block tiers, water budgets, and rate surcharges.

Proposed State Regulations

Although no new housing regulations were adopted in 2016, there are some significant housing regulations that are being proposed. Support Animals: The State’s housing agency, Department of Fair Employ-

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ment and Housing (DFEH), is proposing broad new regulations requiring rental property owners to allow tenants to have “emotional support animals” (ESA) of all breeds and types to live with them in their units. An ESA is an animal that provides emotional support to persons with disabilities who have a disability-related need for such support. Although federal regulations already proscribe rules requiring owners to make reasonable accommodations to allow tenants to have ESAs living with them, DFEH’s proposal is concerning because of how broad the right to have an ESA is under the proposal, and the limited to non-existent authority owners have to deny a support animal request when the animal poses a threat to health and safety of other tenants, and to the property. Our lobbying team has been involved with the ongoing discussions on the state level, and will keep the association updated on its progress. Occupancy Limits: DFEH is also proposing new occupancy limits and standards. Occupancy limits the maximum number of tenants per unit an owner can establish. Currently, the occupancy limits are based on what is “reasonable.” Unofficially, reasonable occupancy limits in California is two persons per bedroom plus one additional tenant. The proposed new occupancy standards, however, would require owners to allow up to 15 people in a three-bedroom apartment. Apartments and neighborhoods are simply

Copyright© 2015 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

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not built to withstand the impact of allowing 15 people per apartment unit. Our lobbyists have and will continue to be involved at the state level to find reasonable solution to address the State’s occupancy concerns. Criminal Background Screening: New regulations are being adopted with respect to employment criminal background screening procedures and rules. The rules include delaying background checks at least until after the first level of screening has been completed. Although no current regulations are being proposed with respect to screening tenants for residential units, we are likely to see movement in that are in the next few years. The information provided herein is intended to provide general guidance and awareness on recently passed state laws and regulations and shall not be construed in any way as a substitute for individual legal advice. Those that require specific advice should consult an attorney.

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers

I

iam the manager of a ten-unit building. Recently, some of the residents have been complaining about a foul and mysterious odor coming out of one of the units. No one has seen or heard from the tenant in weeks. Other residents told me that there’s a cat on the premises, but I don’t see any way for it to be able to get out. Finally, the resident below the unit has noticed some water staining in their ceiling. I’m afraid there may be a leak in the bathroom above. Can I take a look

inside the apartment to make sure everything is all right?

Yes. Civil Code 1954 allows an Owner or their agent to enter a dwelling unit upon reasonable notice, or immediately in case of an emergency. Specifically, in cases where you possess a “reasonable belief ” that an emergency exists, you may enter the dwelling unit without notice to the tenant. A water leak is such an emergency that if left unchecked

for twenty-four hours, would cause substantial damage to the building. In the absence of an emergency, you must post a Notice to Enter Dwelling Unit, twenty-four hours is deemed reasonable notice, but circumstances may allow for shorter notice. Based upon the circumstances you describe, a call to the local police authorities requesting that they accompany you may be wise.

Q&A — continued on page 16

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Q&A — continued from 14 My building has been on the market for a while, waiting for a buyer. I received an offer and we opened escrow a couple of weeks ago. The buyer is doing his due diligence and is going through the books records. A couple of issues arose. First, the buyer’s inspection company is doing inspections of the units. My manager served written notices to all, and provided well over the required twenty-four hour notice of the upcoming inspection, most got at least three days prior notice. Well, one of my residents, a long termer, just sent me a letter warning me that if anyone enters “his” apartment he will sue everyone. Says he used to go to law school, that he knows his rights, says I can’t go in. Needless to say, this was unexpected. I have the inspectors and appraisers and the buyer scheduled to visit at the same time. The buyer is very hands on, and says he must personally inspect each unit. If he doesn’t let me in, it may jeopardize the sale, what do I do?

Your resident should have spent more time in school; he’s a bit confused. California law provides that residents must allow access to and entry for appraisers and prospective purchasers, among others, upon service of at least twenty-four hours’ notice. His failure to allow access violates California law and is a breach of your rental agreement. Your resident may need a little “prompting.” Prepare a Three-Day Notice To Perform Condition or Covenant direct-

ing him to comply with California law and the terms of your agreement by allowing access to the apartment at the already noticed date and time. Additionally, provided his tenancy is a periodic tenancy, and your property is not subject to rent control, a notice of termination of tenancy can be a great motivator. Prepare a Notice of Termination, and instruct your manager to serve it at the same time as the Notice to Perform or Quit. Let the resident know that provided he allows access as scheduled, you will rescind the notice of termination. But if he doesn’t, he should start packing. Given the alternatives, compliance almost always occurs. In the unlikely event he continues in his refusal, you have several options. Typically escrow instructions will preclude your evicting a tenant without the buyer’s consent once escrow is opened, check your escrow instructions to see if this applies. Most buyers would have no problem and will consent to his removal. The buyer and lender can be appeased by agreeing to a hold back in escrow of sufficient money to make any needed repairs to the unit, and or to cover eviction costs. Escrow instructions can be amended to allow for reimbursement for repairs, and costs, or a return of the retained money to you. I am currently in the middle of an eviction for a non-paying residential tenant. Usual thing, tenant didn’t pay rent, I served a

three day to pay or quit, he didn’t, I filed an eviction, he answered; trial is set for next week. Now he tells me that he filed bankruptcy over a month ago, before I filed the eviction, and that I have to start all over. Do I?

Not necessarily. Your state court eviction will be stayed (temporarily halted) until you get permission to proceed from the Federal Bankruptcy court. If you were not aware of the Bankruptcy filing when you served the three-day notice, and your eviction was filed in good faith, then you may petition the Bankruptcy court to annul the automatic stay, or in the alternative to grant relief from the automatic stay retroactive to the date of filing of the Bankruptcy. Most federal Bankruptcy judges will grant this relief if properly requested, allowing you to step right back into where you left off in your state court action. I encourage my tenants to pay rent by electronic funds transfer. I use the apartment association’s lease, which states “If Resident fails to pay the rent in full by the end of the 3rd day after it is due, Resident shall pay a late charge of $100.00 as additional rent…” One tenant seems to initiate the EFT later than the 1st day of the month, but I can’t be certain of what day it is, and if that day is a week-end or holiday, I see no sign of her payment in my bank until the following bank business day. That can mean I see the payment on the 5th or 6th Q&A — continued on page 18

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17


Q&A — continued from 16 day of the month. Is her rent late? When is rent legally considered paid? If my tenant gives me a check on the 3rd day of the month, and that day is a Saturday and I deposit it that day, I can see a pending transaction immediately, but the funds are not available to use until the next bank business day. With a check, I know when the transaction is initiated and completed. With an EFT, I only know when the transaction is completed.

When rent is paid by ETF, it is considered received by you when it is credited to your account. It is immaterial when the tenant initiated the transfer, the date which the funds actually are credited to your account is controlling. In the case of a check or draft delivered to you, it is the date which you actually receive the actual check or draft. You have control over the funds/payment instrument upon deposit of funds or receipt of the actual check. Of course, the specific

terms of your lease control. Most leases require that the resident ‘deliver’ the rent to you on or before the first. This eliminates the old ‘check is in the mail’ excuse. However, some ‘creative’ landlords insist on writing their own ‘special’ terms on their leases, and if those special terms require the tenant to ‘mail the check to a PO Box’ or put it in a ‘drop box,’ then these terms may alter the date of payment, and in some cases, may shift the risk of loss in the mail to you the landlord rather than the resident. Additionally, if the account number provided for the resident to make his ETF to is incorrect and the delay is caused by the landlord’s incorrect instructions, then the resident will be provided additional time. For these and many other reasons, it is very important not to alter the language provided to you in your apartment association forms; they typically anticipate these types of situations.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 245,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643. Please visit www.DuringerLaw.com for more information.

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FEDERAL FOCUS — THE NAA CONNECTION

Outlook Remains Mixed for the Apartment Industry

A

dd my name to the long list of individuals who did not take the candidacy of Donald Trump seriously and publically doubted whether could win a Presidential general election. My sin is even greater since I am inside the beltway and in “the business” of politics and policy. This is my job! How could I have not seen this coming? I could lay the blame for missing the signs of a Trump victory at the feet of pollsters and pundits on whom I rely to give me the best data and intelligence on the minds of the electorate, but that would be a cop out. Realistically, I think my bias against someone like Donald Trump was in place long before he became a threat. I, like so many in the machine of Washington, D.C., am disconnected from the working class voter in places like Pennsylvania,

20

Apartment News

Wisconsin and Ohio who gave President-elect Trump the White House. While my life and the lives of most of those with whom I am close have hummed along in the present economy, millions of others have watched their jobs disappear with little perceived care or concern from the political system and more precisely the two political parties. Their anger crossed party identification and found a home with Mr. Trump. Okay, so an epic fail on the part of people who should know better. Stipulated. What happens next? What can we expect from a Trump White House? And GOP majorities in both Houses of Congress? With hindsight now available to us, I think managing expectations is important here. Mr. Trump promised a lot of things on the campaign trail — the wall, mass

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December 2016

deportations, a blockade against Muslims (or some nuanced variation of that), special prosecutor for Hillary Clinton, large-scale tax reform and shredded trade agreements. In the first week of his pre-administration, Mr. Trump has already softened his rhetoric on several of these items. The wall may turn out to be a fence or simply stronger bordersecurity measures, “mass” deportations will be focused on criminals (something the Obama Administration does now) and continued pursuit of the Clinton email scandal is fading from the priority list. Certainly many in the body politic will be pleased if these moderations hold; however, others in the Trump coalition will not be happy. Time will tell if he sticks to his new Federal Focus — continued on page 22


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moves by the President-elect to pull back on regulations issued by the Obama team will likely address several areas of concern such as Waters of the United States, the overtime rule and IRS rules on valuation of family-owned businesses. Bigger-picture issues such as the future of Fannie Mae and Freddie Mac, some areas of tax law and immigration reform have the potential to cut both ways for owners and operators of apartment homes. Thus, it is critically important that everyone get involved in NAA’s Advocacy365 program and commit to carrying the message of the apartment industry to their representatives in Congress. Advocacy365, as the name implies, is a year-round effort; however, there is one particular day when the industry combines forces in Washington, D.C. to show our strength and press the case for our concerns. The 2017 NAA Capitol Conference and Lobby Day takes place on March 7 and 8 at the JW Marriott in downtown Washington. There will be a

Federal Focus — continued from 20 position on these issues, especially with Steve Bannon, the voice of the alt-right in the President-elect’s ear. What else happens in a Trump first term will also be heavily influenced by the Congress, of course. And also contrary to expectations, the GOP held its control of the Senate and took only glancing blows to its majority in the House. We have one-party, Republican rule for the first time since 2006. While the control of the levers of power is not absolute (recall the cloture rule in the Senate), it is strong enough that we can expect a more streamlined path to passage for some legislative priorities — Obamacare repeal and regulatory reform, among others. For others, the path remains difficult but is more doable than was anticipated under a Clinton Administration — see tax reform. For our part, the outlook remains mixed for the apartment industry. Regulatory reform and independent

briefing on the issues, training on how to be an effective advocate and expert perspective on the new Administration from Presidential historian Doris Kearns Goodwin. There are more than 50 new Representatives and Senators who need educating on our industry and our issues and 485 incumbents returning for a new Congress and Administration who want to know where we stand. Please join us. This is an historic time for our country and we should take stock of that. There is also the reality of public policy concerns that must be our focus in the immediate term. I hope you all will join me in ensuring those concerns are addressed to the benefit of owners, operators and residents. Talk to you next month. Regards, Greg

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DEAR MAINTENANCE MEN

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I have a bathroom sink that is slow draining. I have already snaked the drain and found no stoppage. When I remove the pop-up assembly and have an open drain, water whooshes down with no problem. However, with the pop-up in place, water backs up into the sink and drains very slowly. Paul

Dear Paul:

Most bathroom sinks have an overflow hole near the top edge of the sink. This hole serves two purposes; 1: Acts as a safety drain to keep the sink from overflowing should the water rise above a certain level in the sink. 2: The overflow hole also serves as an air vent for the sink when the water levels are above the pop-up plug. The overflow hole allows air to escape through the drain and the water to evacuate more efficiently. What has happened is hair, toothpaste, grime etc. have built-up and sealed off the overflow drain where it exits just

below the pop-up assembly plug. Most snakes are too big to go through the overflow drain. Alternatively, a speedometer cable will work great or even a long zip tie will work. Push the cable or zip tie down through the overflow hole at the top of the sink and push any gunk out into the drain. Use water to help push the debris out the overflow drain, a funnel works great to direct a good flow of water. If you cannot get the overflow to drain, disassemble the main drain assembly to gain access to the overflow drain exit. Once the overflow drain has good airflow, the sink should drain a bit faster. If this does not solve the problem completely, look at restricting the water flow coming out of the faucet. Use a restrictive aerator to cut down on the GPM of the faucet.

Dear Maintenance Men:

My property has 100-gallon gas fired water heating that serves four units. It is about 8 years old. The tenants are complaining of very little hot water. I

have checked the tank and the thermostat is working, the water is hot. Are my residents making up stories? What am I missing? Thorne

Dear Thorne:

The water heater may need a bit of maintenance. The first thing to do is clean out the sediment at the bottom of the tank. This will require a shutdown of the heater for a couple of hours and some hands and knees work. Most 100-gallon gas water heaters have a clean-out port at the front of the tank. The port is either round or oval. Be sure to get a new clean-out port gasket before starting this job. Once the water is drained and the port opened, remove all the sediment from the tank. You can expect to haul out one to two buckets of calcium buildup. (Sediment removal should be done once a year.) Removing the sediment will greatly improve the heating efficiency the water heater. Because of the age of the tank; while you have the port open, check the inlet

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December 2016


dip tube and the anode rod inside the tank. If the anode rod is corroded, replace it by pulling it out from the top of the tank and inserting a new one. The anode rod is a sacrificial zinc rod that helps keep the tank from corroding. The second item to check is the cold-water inlet dip tube. Cold water entering the heater is routed to the bottom of the tank by the dip tube. If the tube is corroded, broken or missing, the tank will develop hot and cold areas, leading to complaints about short-term hot water. The dip tube is located inside the cold-water inlet pipe. Replacements for both the anode rod and dip tube can be found at most plumbing supply houses.

If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors and Chairman of the Education Committee of the Apartment Association of Orange County. Jerry has been involved with apartments as a professional since 1988. Frank Alvarez is the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for over 20 years. He is also a lecturer & educational instructor. Frank can be reached at (714) 956-8371 — Frankie@BuffaloMaintenance.com. For more info please go to: www.BuffaloMaintenance.com

Dear Maintenance Men:

How do I remove candle wax or gum from my rental unit’s carpet? Janet

Dear Janet:

The best way to remove candle wax from a carpet is to use a hand held clothes iron. Put an absorbent paper towel over the wax and heat the area with a hot iron. The paper towel will absorb the wax as it melts. Be careful not to burn the carpet as an iron can melt certain carpet fibers and scorch others. Start on the lowest setting. Remove any left over stain by blotting the area with a small amount of drycleaning solvent. (Dry-cleaning brand names to look for: Guardsman Dry Cleaning fluid, Woolite Dry Cleaning Secret, Dryel or any dry fabric cleaner and in a pinch; lighter fluid.) Also, blotting with a mild detergent mixed with warm water may work. Make sure the detergent does not contain any alkaline or bleaches. Remove gum by either freezing the gum and removing it by pieces or using peanut butter to loosen the gum’s grip on the carpet. A product known as “Goo-Gone”, found at Home Depot, may be used to remove gum, tar, grease and glue. Use Goo-Gone sparingly, do not soak.

December 2016

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Signs Your Property Has a Pest Problem

T

here’s nothing worse than finding out that your rental has been infested with pests. From rodents to insects, knowing what steps to take to exterminate the infestation and prevent future outbreaks is a vital aspect of being a landlord. As some infestations are natural and some are caused by tenants, it’s important to understand where your responsibility lies with pest control, and know the warning signs of common pests.

Warning Signs

Unfortunately there isn’t one universal sign that shows that your property is infested with household pests. While you might discover rats through droppings and chewed up wires, you won’t discover cockroaches the same way. To identify which pest your property is infested with, you’re going to have to read up on the few warning signs common household pests have.

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• Rodents When it comes to rodents, you can usually discover them near your property’s kitchen. Whether you can see it has torn into bags or boxes, or has taken nibbles out of exposed food, this is one of the easiest ways you can find out your rental has rats or mice. Keep a look out for potential nests. This can be in piles of newspapers, in couches and carpet, and in holes in the walls. Any nook and cranny can develop into a nest, so be sure to check behind your appliances as well. Finally, if the problem is significant, you should be able to tell if you’re infested if you see droppings or smell urine. • Squirrels As squirrels are much bigger than most rodents, you should be able to tell right away if you’re infested. Scratching sounds in the walls are

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December 2016

BY BECKY BOWER

common. Check your attic or foundation. Squirrels are infamous for chewing through electrical wires, so you’re going to want to remove these pests as soon as possible. • Cockroaches First things first, if you see a cockroach in your property, then you’re probably infested. As roaches are nocturnal bugs, you’ll most likely discover them at night or in dark areas. You can also discover them by finding their droppings or eggs (which come in light-brown, cylindrical egg cases). Finally, just like with rodents, if you smell something musty then you’re going to need to investigate more. • Termites While termites are a direct threat to your rental property, they can go undetectable for a long time. As the pests eat and burrow through


wood, you can find them in your rental’s walls, floors, and foundation. They often enter into many homes through cracked or unsealed foundations. • Carpenter Ants While a few ants are relatively normal in a home, carpenter ants are another story. Just like termites, they burrow and chew through wet, rotted wood and can cause serious damages to your property. If you’re close enough to the hive, then you might even be able to hear them, but in many cases you’ll only discover them if you see them or the damage they’ve inflicted. Depending on your geographical location and climate, some pests might even be more prevalent in your rental’s particular area. For example, locations with high humidity are more susceptible to bedbugs than dry, desert climates. Additionally, certain areas on your

property might be more vulnerable to pest infestations, so regularly check your foundations, attics, and any other areas that might be moist and dark.

Whose responsibility is it?

While in some cases, infestations are drawn to your rental because the tenant insufficiently kept clean conditions, pests from the surrounding area should be expected. For example, if your property is in a remote area next to tall grass, it’s very likely you’ll attract rodents. Getting rid of (and warding off) these natural pests is your responsibility. For pests that are drawn to dirty conditions caused by the tenant, then the tenant might be financially responsible for eradicating them. That being said, as the landlord, you want to protect your property from significant damages and you might not want to leave the pest control to tenants who attracted the infestation in the first place. Ultimately, you’re going to need

to review your state and local pest control laws, and write out pest responsibility in your lease agreement. No landlord wants their property to have a pest problem. By knowing the warning signs, you prevent significant damages from occurring and further protect your property and tenants. When dealing with pest control, contact a professional and review your state’s pest control notice requirements. In California, landlords must notify the tenants 24 hours before applying any pesticides (even over-the-counter ones). About the Author: Becky Bower is a writer for the ApplyConnect® Blog and a communications intern at ApplyConnect®, a consumer initiated tenant screening company. She has also spent several years in compliance and auditing. Becky holds a degree in English with a focus in creative writing from CSU Channel Islands and is a published writer.

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Property Management Forum Luncheon Recap

O

ctober’s Property Management Forum Luncheon was not your ordinary luncheon! With a mix of the way things should and should not be done, our speaker Michael Benton had us in stitches. Before the luncheon began, members were able to network with Product & Service Council Members in attendance who demonstrated the latest and greatest in their perspective fields. This enabled members to discuss products and services with vendors who truly understand and specialize in the unique needs of the rental-housing community. We were also fortunate to have two sponsors for this Education Luncheon; a special thank you to

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Apartment News

Proudly Sponsored by:

Career Strategies, Inc. and Seacoast Commerce Bank for graciously sponsoring this event. Our excellent speaker, Michael Benton of NPM Staffing, brought a comedic view on how to communicate effectively from day 1. Just as important as it is for you to learn to communicate with them, it is equally as important to provide them with the tools to communicate with you! Are you listening to them and using proper communication skills? He jumped into the audience to test their skills. Do you have sympathy when you resident comes to you with a problem

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Tina Apel and Ashley Loya of Career Strategies,

Luncheon Recap — continued on page 30 one of our sponsors, were all smiles!

December 2016


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Emil Cioban couldn’t be happier as he accepts his raffle prize from Rick Hackett of Hackett Insurance.

Susan Myers of W.R. Gorman & Associates was the winner of the prize donated by John McCarthy of McCarthy Roofing.

We were so privileged to have industry leader, Michael Benton, of NPM Staffing as our speaker.

Luncheon Recap — continued from 28

We cannot thank Michael Benton enough for sharing his knowledge and expertise with our attendees. We would also like to again thank our sponsors, Career Strategies and Seacoast Commerce Bank, as well as the Product & Service Council Members who so

generously donated raffles prizes to show support of the Apartment Association of Orange County and its members every day. We look forward to seeing you all again in April 2017!

with their ability to pay the rent? It is important to maintain a businesslike approach, but be compassionate as we have all been in a situation like that before.

Do you know…

AAOC is non-profit?? That means YOUR dollars come back to

30

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December 2016

YOU!!


Renewal Parties with Pizzazz! BY MINDY WILLIAMS

I

f you’re looking for a fun way to present renewals to your residents, (depending on the size of your community) consider holding a small renewal party every month. By gathering your residents with lease anniversaries in a social atmosphere, you get the advantage of having a little positive social pressure on your side which can help you get more residents to sign sooner.

Renewal party tips: 1. Make sure there’s food. And I mean good food, not pizza or tacos. One of the popular ideas out there is holding a “Wine and Sign” event with wines, cheeses, jazz music, and a wine-tasting class. 2. Offer a discounted lease for anyone who signs their renewal that night. Your goal is to get them to sign with a great deal before they go out and look for a new home.

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3. If they’re willing to sign a renewal, don’t forget to ask for a review of your community on ApartmentRatings.com. Odds are if they’re ready to renew, they feel pretty favorably to you, so this is a great time to boost your approval score there! 4. Keep them exclusive to only those who’s leases are coming up for renewal so that they become a “perk” of residency and not an expected amenity. 5. Host the party 45 to 60 days out from lease expiration, depending on the laws of the state you are in (some states make you give the rates at 60 day out, some at 45 and others at 30). Host the event either the same week notices go out or the week before to give them a sneak preview kind of feel. To make the most of the event, have info on what all your comps are renting at and be willing to show the residents.

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December 2016

If you’re looking for some good party pairings try these: • Noodle and Canoodle with your Renewal! • Caffeinate and Commit! • Wine and Sign! • Steak Your Claim! About the Author: President of Rent & Retain Magazine and author of 10 books on property management, Mindy is the guru when it comes to resident retention. She has written more books on property management than any other author, and her simple, easy-to-implement ideas are used daily on site in all 50 states, Canada, Australia, England and France. Sign up for Mindy’s “must have” magazine at www.RentandRetain.com.


December 2016

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Preparing for What’s Ahead

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

from Cash In on the Myths of Real Estate

N

early every apartment owner that I talk to agrees that interest rates are going to rise at some point in time. Yet, unless they have a variable rate loan, which is a rarity in today’s world, or they are in the market to buy, those same owners do not foresee

any consequences to their own portfolio. So what is there to lose? Just talk with the people who purchased properties in 2006 to 2008. Many are only now seeing values return to what they paid. In terms of actual wealth building, their progress has been very, very slow.

For years, I’ve been tracking the markets and the economic news. My understanding of what is happening, along with the realities of the 18-Year Real Estate Cycle, serve as the foundation for one of my Other TOP Myths.

2-6 Prices cannot drop 40% or more within the foreseeable future. Popular Belief: Things are different now. A bubble burst can’t happen today. Bill’s Truth: Don’t be in denial. Prices have dropped dramatically in the past and they can do so again! Interest rate increases, dollar devaluation, bad economic news (both domestic and global) and all sorts of other trigger events can cause a significant decline in real estate values. You need to understand the 18-Year Real Estate Cycle and the important role that interest rates play in determining value. A two or three percent increase in interest rates can lower a property value by 20% to 30% or more. It is better to buy at the right point in the real estate cycle. However, sometimes a particular property may only become available at a given point in time. For example, near the top of the market in 1988, I purchased a property with a 40% down payment. Three years later, when interest rates started to increase, I faced cash flow problems and the property dropped to less than the amount of the loan. Thanks to a bridge loan from a partner and a refinance, the property was saved and is, today, the centerpiece of my portfolio. Whenever you buy, you have to carefully consider what variables are most likely to change within your anticipated hold period and start calculating your potential outcomes so that you can be prepared for what may happen in the future. Cash In: Know where you are in the real estate cycle and use this knowledge to your advantage.

Beware! Bubbles burst!

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From the viewpoint of most investors, if you are not buying in today’s market, you are fine. But that may or may not be true. What if there is another dramatic downturn and it takes ten more years for the market to cycle back up to the where it is today. You may have in your portfolio a property that is in a location that will never recover. And, that same property may be due for costly repairs. Even when a property is generating a nice cash flow, major repairs can quickly consume any and all profits. More importantly, do you really want to leave the current premium sitting on the table? Perhaps there are one or two properties within your portfolio that you should consider selling now. Rather than simply cashing out, you might check into ways to exchange into a holding that offers more diversification with a lot less work. You can even do a partial exchange and take just a portion of proceeds in cash. Yes, you will have to pay taxes, but only on that part of the capital gains. And, as many of us believe, taxes are only going to go up, not down. Consider, too, how that cash might be used. Perhaps now is the time that your children (or grandchildren) would appreciate some financial help. What about upgrades on one of your longterm hold properties? Or, as I am doing, create your own vulture fund for that time when prices drop to the point where buying in Orange County again makes sense. I personally see a 30% to 50% drop in prices in the near future. Who knows how near a future, but I’m prepared! Are you? The bottom line is, don’t be complacent. Keep watching the market and quantifying your options. About the Author: William R. Gorman, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, and by Randy Combs, broker, and Sonya Loera, Realtor.

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you? PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you? The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business. But where does that leave you? Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process? We recently had a call from an AAOC member who went through this experience. His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it won’t be long. At PHD we want your business. We want you to have reliable service and we want you to be able to contact us and feel comfortable knowing your account is being reviewed every year for adequate limits and coverage. We invite you to call us at (800) 640-4743 or (714) 534-6310 and let us advise you on your account. You may find us an appealing alternative to the fast moving world we currently find ourselves in. Thank you, Lee Hendrie, President/CEO Author, Speaker, Consumer Advocate

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December 2016

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October General Membership Meeting Recap

W

hen the looming threat to taxpayers is property tax increases, there is no one better to call, than the President of the Howard Jarvis Taxpayers Association, Jon Coupal. With the help of our sponsors, Chase Multifamily Lending — Team Schweer and McCarthy Roofing, we were able to bring Mr. Coupal back for a very informative meeting. Originally introduced to California in 1978, Proposition 13 severely limited property tax increases and mandated that the maximum amount of any ad valorem tax on real property could not exceed 1% of the full cash value of the property. It decreased property taxes by assessing property values at their 1975 value and restricted annual increases of assessed value of real property to an inflation factor not to exceed 2% per year. This passage was known widely as a “taxpayer revolt” and was thought to have contributed to the election of Ronald Reagan in 1980. Flash forward to today — Proposi-

Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961?? 36

Apartment News

tion 13 is still very much benefitting taxpayers, and the rental-housing industry. The fight continues! According to the Howard Jarvis Taxpayers Association website: Homeowners benefit because Proposition 13 makes property taxes predictable and stable so homeowners can budget for taxes and remain in their homes. Renters benefit because Proposition 13 makes property taxes predictable and stable for owners of residential rental property, and this reduces upward pressure on rents. Additionally, Proposition 13 increases the likelihood that renters, too, will be able to experience the Jon Coupal, President, Howard Jarvis Taxpayers American Dream of homeownership. Association. Business owners, especially small These reasons are major factors why business owners, benefit because Proposition 13 makes property taxes the Apartment Association of Orange predictable for businesses, and it helps County continues to remain vigilant in owners budget and invest in growing protecting property owners from the their businesses. This helps create jobs threat of increased property taxes and other issues like rent control. and improves the economy. A special thank you to Jon Coupal Local Government and schools benefit because Proposition 13 provides a for being our very special guest and reliable, stable and growing revenue presenting our members with informasource. Even when real property values tion about Proposition 13 and Split drop property tax revenues continue Roll Taxes and to our sponsors, Chase Multifamily Lending — Team Schweer to grow. Neighborhoods benefit because and McCarthy Roofing. If you have any additional questions Proposition 13 stabilizes neighborhoods — residents are no longer driven out by in regards to Proposition 13 or Split unaffordable tax increases — as was Roll Taxes, please feel free to contact pointed out by the U.S. Supreme Court the Howard Jarvis Taxpayers Associain its 1992 decision upholding tion at (213) 384-9656 or by emailing info@hjta.org. Proposition 13.

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December 2016


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AAOC’s Legislator of the Year — Senator Richard Roth

T

he Apartment Association of Orange County is proud to recognize Senator Richard Roth as our 2016 Legislator of the Year Award. Through a challenging legislative climate, Senator Roth remains a steady advocate for our cause. During the 2016 legislative cycle, he authored Senate Bill 269, which addresses the many discrepancies in accessibility standards so as to help protect business and property owners from frivolous lawsuits and costly litigation. In recent years, commercial property owners became exposed to a variety of “drive by” lawsuits and through Senator Roth’s efforts, landlords are now protected. Prior to his election to the State Senate, Senator Roth served as an attorney with the National Labor Relations Board in Los Angeles, and later engaged

in the private practice of labor and employment law with Riverside-based firms for over 30 years. In addition to his civilian law practice, Senator Roth also served on active duty and as a Reservist with the U.S. Air Force Judge Advocate General’s Corps, retiring in 2007 in the grade of Major General after 32 years of military service. Among his military awards and decorations, Senator Roth is the recipient of the Air Force Distinguished Service Medal and the Legion of Merit. Senator Roth is chair of the Senate Budget Subcommittee on State Administration and General Government, and he chairs the Senate Insurance Committee. The Senator is also ViceChair of the Joint Legislative Audit Committee and serves as a member of the Joint Committee on Emergency

Management. He is a member of the following Senate policy committees: Budget & Fiscal Review; Health; Transportation and Housing; and Veterans’ Affairs. He also serves on the Little Hoover Commission and the Governor’s Council on California Military Future. Senator Roth represents the 31st Senate District and that includes cities such as: Corona, Moreno Valley, Norco, Eastvale, Jurupa Valley, Riverside and Perris. He and his wife Cindy live in Riverside.

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Proposition 64:

The Marijuana Initiative— Employers’ Substance Abuse Policies Won’t Go Up In Smoke

O

ne of the many ballot propositions that faced voters on November 8 was Proposition 64, known as the “Adult Use of Marijuana Act.” If enacted, it would legalize the private recreational use of marijuana by persons 21 years of age or older. It will also make it lawful for each person to grow up to six marijuana plants for personal use. It will tax and regulate the growth and sale of marijuana as well. Proposition 64 was popular in preelection polling, causing many employers to wonder what impact it will have on workplace substance abuse policies if it passed. Fortunately, it appears that at least initially it would have little impact. The language of Proposition 64 is clear. Its intent is to allow public and private employers to enact and enforce policies regarding marijuana. The proposition goes on to state that nothing in its language shall be construed or interpreted to: • Amend, repeal, affect, restrict, or preempt the rights and obligations of public and private employers to maintain a drug and alcohol free workplace, • Require an employer to permit or accommodate the use, consump-

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tion, possession, transfer, display, transportation, sale, or growth of marijuana in the workplace, or • Affect the ability of employers to have policies prohibiting the use of marijuana by employees and prospective employees, or prevent employers from complying with state or federal law. In addition, the proposition states that it shall not amend, repeal, affect, restrict, or preempt laws making it unlawful to drive or operate a vehicle while smoking, ingesting or impaired by marijuana. This language makes it clear that if the proposition passed, employers will still be able to enforce drug-free workplace policies, including a prohibition on marijuana. Employers will not be required to “accommodate” marijuana use, medical or otherwise; there is already a California Supreme Court case holding that employers need not accommodate the use of medical marijuana. Employers will also be able to continue drug testing of new hires and of employees upon reasonable suspicion of marijuana use. Employers, such as those in the transportation industry, that are required under Federal law to conduct random drug testing will be

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December 2016

BY FISHER & PHILLIPS

permitted to continue such testing. Workplace substance abuse policies should prohibit employees from using, selling, possessing, or having illegal drugs in their system while at work, versus prohibiting employees from being “under the influence” of illegal drugs. This is because a drug test can confirm whether someone has illegal drugs in their system, while being “under the influence” is a more subjective standard. A person could test positive for drugs under the latter standard yet argue that he was no longer “under the influence.” Given that marijuana remains in a person’s system for up to 30 days after use, the question may arise of whether an employee who engages in legal recreational use of marijuana and fails a drug test weeks later has violated the employer’s drug abuse policy. The language of Proposition 64 suggests an affirmative answer. The proposition upholds the right of an employer to maintain a drug free workplace. Employees having a testable amount of marijuana in their system would not qualify as drug free. The language of the proposition states that employers may still “prohibit the use of marijuana Prop 64 — continued on page 68


Train Online

No Gas Required With today’s gas prices, we are all trying to drive less. Until now, your education would probably require a long commute — no longer! Now that AAOC has partnered with Grace Hill for access to online training, all you need is a computer and internet access. Train from wherever you are. You will find interactive, engaging and informative education right when — and where — you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips. Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage The Impact of Maintenance on Retention Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Basic Maintenance Much, much, more! For more information, access our website at aaoc.com. If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344. Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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Thank You to Our 2016 Sponsors & Volunteers!

We appreciate you! Laura Aliberti Jeff Allen Frankie Alvarez Julia Araiza Denise Arredondo Diane Avalos Michael Benton Vicki Binford Todd Brisco Ryan Bueler Colin Calvert Shannon Cannon Daryl Carter Jim Chaves Michael Chew Jessie Childers Irina Cioban

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Thomas B. Cummings, Esq. Alan Dauger Laurel Dial Nicholas Dunlap Stephen C. Duringer, Esq. Henry Eagar Dan Firestone Rose Fitzgerald Tim Gorman Dale Hayden

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December 2016

Bob Heer Bill Jay Veronica Jay Rick Julian Craig Kirkpatrick Jerry L’Ecuyer Nick Lieberman Jim Loftus Rich Lombardi Carina Macias

Ray Maggi Tony Maggi Roxie McClintock Jim McClung Carrie Polonsky Nathan Poth Debra Quillin Laura Ramage-Lemansky Marie Renteria Angel Rogers Gina Rojas Rick Roshan Ella Shaw-Neyland Marilyn Silverstein John Tomlinson Loretta Valeanu James Wohrman


! ! ! ! ! ! ! ! ! !

!"#$%!&'()'*+!,%-!.'//#0!1'%2,/!3*#4'*25!60%'*+! !"#$%!&'()'*+!,%-!.'//#0!1'%2,/!3*#4'*25!

! ! ! ! Rental Property Owners are invited to join us this ! April as we explore the historic southeast coast of the United States – wonderful states full of history and delightful places to explore. We’ll start our exploration in the oldest city in America, St. Augustine, Florida, with wonderful walking tours, food tours and legacy tour at Historic Flagler College. We then go north to explore islands with names like Jekyll and Amelia. These legendary spots, with their sugar-like dunes and windswept coast, have been the haunt of legendary figures for centuries.

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During our 14 days of exploring you will enjoy four 3night stays in iconic cities such as St. Augustine, Charleston, Savannah and Asheville, towns that were present at the very birth of our nation. We have handpicked boutique hotels right in the very heart of these fairytale cities, walking distance to all the wonderful restaurants and shopping. Each day will be filled with touring you will never forget, from relaxing carriage rides and scenic boat tours to in-depth visits to grand plantations and the very best historic mansions. You will enjoy unforgettable moments like multiple amazing food tours, an historic theater performance and even a private home tour. To make this southeast tour as special as possible, we’ll go off the beaten path and shake things up after 9 days on the coast. We’ll journey inland to the beautiful mountains of North Carolina and stay in the heart of Asheville, NC, a vibrant art-filled community that sits at the doorstep of both the famous Blue Ridge Parkway and Vanderbilt’s magnificent 1890s’ summer home, the Biltmore Estate. We’ll enjoy a full day experience at the house as well as wonderful touring on the scenic parkways. 14 days across four states full of amazing cultural and historical touring. Tour Dates: April 1–14, 2017. Visit StewartTours.com or Call 1.866.944.3036 for more information, pricing and brochures. $5,999pp

!."$/'+-0)1'/&()2)3+4/'+-)

This summer (June), we journey to lands of lore and legend, Scotland, Wales and England. Our journey together starts in the North as we explore the legendary cities of Edinburgh, Glasgow and the rugged north of Iverness. Exploring amazing Loch Ness, Cairngorms National Park and stepping onto ancient battlefields like Culloden. Our time in the north, discovering castles and even one of the oldest houses in the region (1471), will be facinating in the very heart of ancient Scotland. We’ll travel south and stay in the stunning Lake District, one of the most scenic areas of Great Britain. This area, prized amoung british poets and artists, is famous for its gardens, lofty peaks and idyllic villages. We can’t visit the area without a stop to the home of one of the most famous poets in the region, William Wordsworth. This area is also wellknown for Wensleydale cheese, yum! We’ll stay in the famous walled city of York founded by the Romans in 71AD with a wonderful chance to explore the ancient and medieval streets. On our journey south, we’ll head southwest into the rolling hills and dramatic coast line of Wales, staying multiple night in Northern Wales including an overnight on the coast in Cardiff and scenic Llandudno. We will explore eight different regions with the majority of overnights being 2 nights. This north to south adventure from the rugged lands of Inverness to the bustling and historic streets of London will captivate you each day. You have to see the full itinerary to experinence this wonderful soujern in the footsteps of Kings. Tour Dates: June 11–26, 2017. For pricing information, visit StewartTours.com or 866.944.3036 – Low Group Airfare! $1,099 pp.

and call

!

December 2016

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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

#1 REAL ESTATE TEAM IN ORANGE COUNTY | OVER $3 BILLION IN CLOSED SALES

FEATURED PROPERTY | $1,525,000

JUST SOLD | MULTIPLE OFFERS!

4 UNITS | HUNTINGTON BEACH

4 UNITS | HUNTINGTON BEACH 16722 ALGONQUIN ST. | $1,625,000

Great Location near Beach & Ellis. Backs to park. Won’t last!

mike thornton REALTOR ® | #1 APARTMENT AGENT IN O.C.*

949.689.7587

michael@stanfieldrealestate.com CalBRE 01236638 *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. HÔM Sotheby’s International Realty and the HÔM Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. HÔM Sotheby’s International Realty is independently owned and operated. Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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December 2016


A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Arrigale Properties

New PSC Members

Bowman Properties

CBCI Construction 10015 Muirlands Blvd #E Irvine, CA 92618 Contact: Kristen Johnson (949) 542-7265

S M Painting Corp. 417 S. Associated Rd. #212 Brea, CA 92821 Contact: Salvador Munguia (714) 322-9006

Optimum Seismic, Inc. 5508 S. Santa Fe Ave. Vernon, CA 90058 Contact: Ali Sahabi (323) 605-0000

Termite Terry Pest Control 785 W. 17th St. Unit G Costa Mesa, CA 92627 Contact: Terry Singleton (949) 631-7348

Fountainebleau Apartments Lenich Properties The Overlook at Anaheim Hills — Madrona Ridge Residential Trico Trading Corp. Wickham Property Zetroc Investments

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

WE PAY CASH FOR REFERRALS!

RENT FROM US TODAY

Proudly retaining a 4.5 Star Rating on Yelp!

Next Day Delivery Free Maintenance Included Family Owned And Operated

Greatest Referrals Paid Supreme Customer Service Outstanding Yelp Rating

800-414-1776 www.rentafridge.com Office Hours: Mon–Fri, 9am–5pm • Available Online 24/7!

December 2016

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Featuring

Product & Service Council Member:

Work With a Multifamily Lender You Can Count On We became the nation’s #1 multifamily lender by bringing our clients the local market knowledge, low fees and certainty of execution needed to succeed in this low-rate environment.

With almost 20 years of experience at Chase Commercial Term Lending, Scott Schweer and his team are consistently among the top three Chase teams nationwide for most transactions closed. With Scott leading the team in delivering an exemplary client experience for loans both big and small, Stephanie and Cooper are responsible for all aspects of the loan origination process including business development, financial analysis, and marketing. Maggie and Robert work closely with our clients to insure a quick and seamless closing experience. Thanks to Team Schweer’s experience, apartment building owners and investors close their refinance or purchase transactions with ease and on time—on both large and small loans. Coupled with Chase’s great rates and certainty of execution from start to finish, Team Schweer delivers more to borrowers than any other multifamily lender.

“By remaining true to our word and creating value for our clients, we grow our business one relationship at a time. Customer service and integrity are the two main factors that separate us from the competition. Our deep market knowledge and seamless multifamily loan process creates value for each of our clients.” — Scott Schweer Contact us today to learn how we can put our resources to use on your next deal. Call (888) 587-7548 or visit www.chase.com/mfl-scottschweer

Team Schweer

At Chase Commercial Term Lending, our goal is to help our clients achieve success by providing them with our no hassle loan process, simplified documentation, competitive pricing, low fees and excellent customer service from start to finish. Maggie Shubat Client Specialist 949-833-4066 maggie.shubat@chase.com

Robert Taylor Client Specialist 949-833-4679 robert.a.taylor@chase.com

Scott Schweer Client Manager 949-833-4074 scott.schweer@chase.com

Cooper Dodd Client Associate 949-471-6918 cooper.dodd@chase.com

Stephanie Bologna Client Associate 949-833-4114 stephanie.bologna@chase.com

Credit is subject to approval. All existing loan terms still apply. Rates and programs are subject to change; certain restrictions apply. Products and services provided by JPMorgan Chase Bank, N.A. #1 claim based on 2015 FDIC data. ©2016 JPMorgan Chase & Co. Member FDIC. All rights reserved.

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PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Access Control Solutions Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Accounting Services Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Accounting Software Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Major appliances for apartments.

Apartment Rental Publications & Services

L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

#1 nationwide provider of information and advertising services.

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

See the Advertisers Index on Page 72 for the location of our ad.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Product & Service Council — continued on page 48

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com Apartment data and market research.

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

December 2016

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Product & Service Council

Appliances Sales, Service & Leasing

continued from page 47

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

American Appliance Rentals Thomas Hogue 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents. See the Advertisers Index on Page 72 for the location of our ad.

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Apartment/Student Housing RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com License #0462338

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

See the Advertisers Index on Page 72 for the location of our ad.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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December 2016

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.


M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

Ruzicka, Wallace & Coughlin, LLP Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Product & Service Council — continued on page 50

Provides property management & consultation services in the multifamily industry.

Attorneys Barth Calderon, LLP Matt Evans 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 matt@barthattorneys.com Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

H.G. Long and Associates—FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com Attorney owned and operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 49

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Apartment Turnover Specialists.

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Water Heater/boiler service and installation.

Buying Group

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Boiler Systems Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

See the Advertisers Index on Page 72 for the location of our ad.

Complete kitchen and bath restoration and refinishing company.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com Professional Apartment Services David Record 3 Cala Moreya Laguna Niguel, CA 92677 (800) 875-0250 x 1015, Fax (713) 974-6889 drecord@pasonline.com

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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Apartment News

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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

December 2016


Cabinets

Carpentry

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 52

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Camera Systems Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Overlooking these issues will cost you more in the long run. You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

714-538-3330 CA License #910068

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

December 2016

www.aaoc.com

Apartment News

51


Product & Service Council

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

continued from page 51 Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Carpet Sales & Service Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

We are a full service company specializing in interior renovations and unit turns.

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

52

Apartment News

Carpet Cleaning Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Cleaning Service Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

www.aaoc.com

December 2016

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.


CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Commercial Gas Grills

Commercial Patio Heaters

AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 54

Exchange This…

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

…FOR THIS!

Investors can potentially realize a better rate on return by exchanging their investment property.

Collections Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Did you know that 1031 exchange options offer these potential benefits? n

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

n n

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

n n n

Attorney owned and operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

No management or maintenance requirements No property taxes No day-to-day landlord headaches Potential 5–7% cash-on-cash return (average) Low investment minimums NNN (Triple Net) leverage and diversification.

Many of our clients have found out its good to have options — ask us about yours! Call for a FREE, no obligation consultation by our comprehensive team of professionals who offer qualified analysis you can trust.

Ph:

866-261-0104

This does not constitute an offer to buy or sell any security. An offer can only be made to qualified accredited investors via Private Placement Memorandum. Investments are illiquid in nature and those seeking to dispose of their investments early may be unable to do so. Securities offered through Concorde Investment Services LLC — Note: Diversified Investment Strategies and Diversified Real Estate Advisors are independent of Concorde Investment Services LLC. Member FINRA/SIPC.

December 2016

www.aaoc.com

Apartment News

53


Product & Service Council continued from page 53 Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Design Build Contractor specializing in exterior restoration and fencing.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Construction

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Consulting AR Capital Plans Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com

Provide capital plans for multiunit housing, churches and schools.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs. • Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more! • Tile/wood flooring • Drywall Free Estimates. Fully Insured. • Carpet/linoleum • Electrical Thank you for your great work on our apartments before we put them up for sale. Your work was top notch and you got everything done in the time frame we needed. — Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you. — Dale S., AAOC Member

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December 2016

Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com


Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

We are a full service company specializing in interior renovations and unit turns.

Laminate, quartz & granite available. No job too small.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Contract Services Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 56

COMMERCIAL

L AUNDRY

SOLU TIONS

ur o Y e v Sa

s r e t r a u Q for the

n u F

f f u St

Countertops
 Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 72 for the location of our ad.

Visit

CSCSW.com

or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com

December 2016

www.aaoc.com

Apartment News

55


Product & Service Council continued from page 55

Deck Coatings, Magnesite Repairs, Waterproofing

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Drain Cleaning

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 lbaldwin@lahydrojet.com

Draperies/Blinds/Window Coverings Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Door Locks & Hardware Kwikset Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

See the Advertisers Index on Page 72 for the location of our ad.

Kwikset manufactures and markets a complete line of door locks and hardware.

Doors & Windows Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Electrical Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Electric Vehicle Products American Appliance Rentals Thomas Hogue 14252 Culver Drive, Ste. 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents. See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electric wiring & installation of car charges & charging stations.

Elevator Services Performance Elevator Contractors, Inc. Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com — www.performanceelevator.com Providing exceptional service for competitive prices.

Energy Management Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

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Environmental Services

Evictions

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Financial Planning

See the Advertisers Index on Page 72 for the location of our ad.

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire & Flood Restoration A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com

Product & Service Council — continued on page 58

See the Advertisers Index on Page 72 for the location of our ad.

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

December 2016

www.aaoc.com

Apartment News

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Product & Service Council continued from page 57

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Handyman

Republic Garage Doors John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

General Contractor

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Fire Extinguishers Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Flooring Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Garage Doors

Apartment News

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Heating & Air Conditioning Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

See the Advertisers Index on Page 72 for the location of our ad.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

58

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

www.aaoc.com

December 2016

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com


Insurance ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Nelson & Associates, LLC Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com — www.nelsoninsure.com Palm Trinity Insurance Services Inc. Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com

Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

We provide the best insurance services for Apartment Owners in California.

PHD Insurance Brokers, Inc. Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Provide insurance consulting & coverage.

Hayward Tilton & Rolapp Insurance Assoc. Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

Commercial, Personal & Health Insurance.

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

T h e O ls o n D u n c a n A g e n c y #1 Trusted Orange County Apartment Building Insurance Broker! The Olson Duncan Advantage: • Access to over 300 different carriers • Your risk management partner • Customize a tailored insurance package based on your property needs

Jim Kinmartin, CPCU 310.373.6441, ext. 227 jim@olsonduncan.com olsonduncan.com

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Product & Service Council

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

continued from page 59

Sarah Atkinson Insurance Agency Inc. Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com

Janitorial Services

Providing insurance and financial services. See the Advertisers Index on Page 72 for the location of our ad.

Internet Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

Kitchen Renovations

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

#1 nationwide provider of information and advertising services.

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 72 for the location of our ad.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Landscapes/Hardscapes H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

nlieberman@cox.net www.bonafidemortgage.com

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Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions Chase Commercial Multifamily Lending — Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com Citizens Business Bank Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Seacoast Commerce Bank Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

Lighting Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interior/exterior lighting installation, maintenance & service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com


Mailboxes

Mold Remediation

Ornamental Iron

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems. See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Paint Sales & Service

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Odor Removal

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Online Rent Payment RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Product & Service Council — continued on page 62

RASH YAMBO DECKING & STAIRS

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Marketing

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts Fully Insured • Lic.# 804656

Free Estimates

800-677-6168

December 2016

www.aaoc.com

Up to 10 Years Guaranteed

Apartment News

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Product & Service Council continued from page 61

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Parking Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Full service parking permit management solution. We issue the permits!

Parking Enforcement

Patrol Services

Photography

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Tim Krueger Photography Tim Kreuger 2734 San Juan Lane Costa Mesa, CA 92626 (949) 274-2400 timmykrueger@gmail.com — www.timkruegerphotographer.com

Pest Control Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Patio Covers Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave.
Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

Fax (562) 430-0693

Apartment News

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com Western Exterminator Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Roberts Management & Investments

62

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Residential and commercial pest control and termite control since 1921.

(562) 430-3588

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Plumbing, Contractors & Supplies

www.aaoc.com

www.rayrobertsrealty.com December 2016

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.


Power Washing Advanced Powerwashing Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Power washing of walkways, dumpsters, parking areas, trash chutes.

Property Management AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments. Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

We are the leading screening and risk management provider for the multifamily industry.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com

www.mgtworks.com
 We provide apartment property management in Southern California.

Monterey Group Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

Product & Service Council — continued on page 64

Boutique style property management.

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit. The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources. The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible. Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!” Login today using your NAA Web ID and password! Community.naahq.org (please note there is NO www in the URL)

December 2016

www.aaoc.com

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Product & Service Council continued from page 63

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

15+ years of experience in managing multi-family and senior apartments.

Property Management Software

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Full service parking permit management solution. We issue the permits!

RokitNow Bhavin Patel
26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Property Management Staffing & Training JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 205-1923 lisaw@jwilliamsstaffing.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

Rain Gutters Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Real Estate/Investments Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

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December 2016


Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Marcus & Millichap Michelle Croce 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 851-3030, Fax (949) 833-0701 mcroce@marcusmillichap.com — www.marcusmillichap.com NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Tarbell Realtors Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Design Build Contractor specializing in exterior restoration and fencing.

Reconstruction

See the Advertisers Index on Page 72 for the location of our ad.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Real estate brokerage and rental property management.

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Product & Service Council — continued on page 66

Put 20 Years of Property Management Experience to Work for You • All-inclusive property management includes minor repairs & unit rental service

4 UN

ITS —

SAN

TA A N

A

• Vacant units made rent-ready in 7 days • All monthly & annual statements prepared by our in-house C.P.A. • Routine inspections performed to prevent large repairs “Thank you for getting our unit rented before it was even rent ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member

Paul Rosow

Real Estate Broker CA BRE # 01205240

800-541-1962

3151 Airway Avenue, Ste M1 Costa Mesa, CA 92626

paul@southcoastrealestatebroker.com

www.southcoastrealestatebroker.com December 2016

www.aaoc.com

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Product & Service Council

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

continued from page 65

Rent Payment Services RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

Resident Screening On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com TransUnion Kyle Nelson 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (312) 402-3472 kgnels@transunion.com — www.Rentalscreening.transunion.com

TransUnion offers resident screening and analytics to multifamily operations

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Roofing Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Satellite TV

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Security Systems Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

See the Advertisers Index on Page 72 for the location of our ad.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Security Services

Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

1031 Exchanges H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

We help homeowners defer or reduce capital gains taxes.

Towing

Serving O.C Coin-op Over 25 Years! • OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

66

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Westminster, CA

www.aaoc.com

714.897.4342

www.acelaundry.com

December 2016

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com


TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Towing company with 4 locations in Orange County.

Training Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Utilities & Sub Metering Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Utility Management and Energy Management.

Water Heaters

Video Commercials

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809 Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Video Surveillance

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Product & Service Council — continued on page 68

Kastle Systems provides a comprehensive set of integrated/managed security services.

Community Association Specialists Competitive Prices Same Day Installations Unparalleled Customer Service Superior Craftsmanship

Sondance Painting

A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS

562

926-7138

December 2016

LIC. #828563

• 949

www.aaoc.com

472-7516

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Product & Service Council

Waterproofing

continued from page 67

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692
chrism@mccormackroofing. com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Website Development/Online Advertising Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

See the Advertisers Index on Page 72 for the location of our ad.

Water Heater/boiler service and installation.

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Windows & Doors Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com

Prop 64 — continued from 40 by employees” without limitation. Therefore, while court challenges to determine the extent of an employer’s ability to prohibit recreational marijuana use that results in a failed drug test are likely, for now employers should continue to apply their drug free workplace policy. About the Author: Christine Baran is a partner at Fisher & Phillips, where her practice is devoted to litigating employment related disputes. Christine’s diverse practice includes litigating cases involving discrimination, sexual harassment, wage and hour claims (both individual and collective actions), unfair business practices, whistleblower claims, workplace violence and wrongful discharge. She can be reached at (949) 851-2424.

Did you know AAOC is on Facebook? “Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!! 68

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December 2016


December 2016

www.aaoc.com

Apartment News

69


ADVERTISERS’ INDEX

Category

See page 72 for alphabetical listings

ENVIRONMENTAL SERVICES

PATIO COVERS

American Environmental Specialists..................18

Bienek Roofing.............................................................12

Wesierski & Zurek, LLC..............................................50

PAINT SALES & SERVICE

ESCROW & EXCHANGE

Bienek Roofing.............................................................12

Safe Harbor Exhange, Inc........................................24

Rash Yambo Decking & Stairs...............................61

AIR CONDITIONING & HEATING

CARPETS

EVICTIONS

S M Painting Corp.......................................................30

JM Air Conditioning & Heating............................11

Carpet Crafts.................................................................19

Block & Associates......................Inside Back Cover

Sondance Painting.....................................................67

APPLIANCES—REPAIRS, PARTS, RENTALS

Home Depot PRO.......................................................21

Brennan Law Firm.......................................................33

PEST CONTROL

American Appliance Rentals.................................45

ORCO Apartment Suppy.........................................37

Duringer Law Group, PLC.......Inside Front Cover

Lloyd Pest Control......................................................15

Ferguson.........................................................................71

R&B Wholesale Distributors, Inc. .......Back Cover

Home Depot PRO.......................................................21

COIN-OPERATED LAUNDRY EQUIPMENT

Lin-Ed’s Appliance Service & Repair...................47

ACE Commerical Laundry Equipment, Inc......66

ORCO Apartment Suppy.........................................37

CSC Service Works......................................................55

R&B Wholesale Distributors, Inc. .......Back Cover

National Service...........................................................50

Fast Evict Law Group..........................................Insert

PLUMBING, CONTRACTORS SUPPLIES

Steven D. Silverstein, Law Office..........................10

Aarow Drain & Plumbing........................................72

Wesierski & Zurek, LLC..............................................50

California Rooter & Plumbing................................29

FENCING & GATES

Ferguson.........................................................................71

Alertt Access Gate Controls....................................28

ORCO Apartment Suppy.........................................37

Buffalo Maintenance, Inc.........................................25

PORCELAIN REFINISHING

FLOORING, REPAIRS, TILE

Bath Crafters..................................................................24

APPRAISALS/VALUATIONS

WASH Multifamily Laundry Systems....................5

Lee Walker Appraisals...............................................13

COLLECTIONS

Brent Collins Construction......................................22

PROPERTY MANAGEMENT

ASPHALT SALES & SERVICE

Block & Associates......................Inside Back Cover

Buffalo Maintenance, Inc.........................................25

JLE Property Management Inc...............................8

AMS Paving....................................................................57

Duringer Law Group, PLC.......Inside Front Cover

Carpet Crafts.................................................................19

ProActive Realty Investments Inc........................14

C & C Paving Company, Inc....................................48

FastEvict.com Law Group.................................Insert

GATED ENTRIES

Roberts Management & Investments...............62

Paveway..........................................................................11

CONCRETE MAINTENANCE & REPAIR

Alertt Access Gate Controls....................................28

South Coast Real Estate & Property Mgmt......65

ATTORNEYS

C & C Paving Company, Inc....................................48

HANDYMAN

RAIN GUTTERS

Block & Associates......................Inside Back Cover

CONSTRUCTION

South Coast Construction & Repair....................54

Argos Home Systems................................................30

Brennan Law Firm.......................................................33

Bienek Roofing.............................................................12

Duringer Law Group, PLC.......Inside Front Cover

Brent Collins Construction......................................22

H.G. Long & Associates —

Buffalo Maintenance, Inc.........................................25

Fast Evict Law Group..........................................Insert

CONTRACT SERVICES

Steven D. Silverstein, Law Office..........................10

Bienek Roofing.............................................................12

Wesierski & Zurek, LLC..............................................50

Saber Geotechnical Construction Solutions....16

BATHROOM RENOVATIONS

DECK COATINGS, MAGNESITE REPAIRS,

Ferguson.........................................................................71

HEATING & AIR CONDITIONING

JM Air Conditioning & Heating............................11 INSURANCE

Farmers Insurance —

WATERPROOFING

Theresa Simes Agency.............................................45 ISU — Olson Duncan Agency..............................59 PHD Insurance Brokers, Inc.............................35, 48 Sarah Atkinson Agency — State Farm.............18 KITCHEN RENOVATIONS

Out of the Gutter .......................................................49 REAL ESTATE INVESTMENTS

Hom Sotheby’s International Realty — The Stanfield Group...................................................44 ProActive Realty Investments Inc........................14 South Coast Real Estate & Property Mgmt......65 Vanguard Investment Properties...........................6 W. R. Gorman................................................................31 ROOFING

Bienek Roofing.............................................................12

South Coast Construction & Repair....................54

Brent Collins Construction......................................22

Ferguson.........................................................................71

BATHTUB REFINISHING

Buffalo Maintenance, Inc.........................................25

South Coast Construction & Repair....................54

Bath Crafters..................................................................24

Rash Yambo Decking & Stairs...............................61

LEAK DETECTION

NU-SHINE Construction Svcs. Inc........................14

DECKING

California Rooter & Plumbing................................29

BBQ & GRILL SERVICES

All Proof Decks.............................................................30

LENDING

AEI Corporation...........................................................23

DOORS, WINDOWS

Bona Fide Mortgage..................................................60

BLINDS

California Replacement Windows.......................39

Chase/Scott Schweer..................................................2

Apex Window Decor.................................................22

Republic Windows & Doors...................................67

MAIL BOXES

TAX & FINANCIAL PLANNING

ORCO Apartment Suppy.........................................37

Diversified Investment Strategies........................53

Dale’s Roofing...............................................................64 Home Depot PRO.......................................................21 McCarthy Roofing.......................................................51 McCormack Roofing..................................................52 Royal Roofing..................................................................7 SECURITY SERVICES

Alertt Access Gate Controls....................................28

BOILER SYSTEMS

DRAINS

Debinaire Co.................................................................20

Aarow Drain & Plumbing........................................72

Enovative Group...................................................Insert

California Rooter & Plumbing................................29

CABINETS/REFINISHING

DRAPERIES/BLINDS/WINDOW COVERINGS

Brent Collins Construction......................................22

Apex Window Decor.................................................22

South Coast Construction & Repair....................54

R&B Wholesale Distributors, Inc. .......Back Cover

The Cabinet Depot.....................................................27

DRYWALL

CARPENTRY

Brent Collins Construction......................................22

Brent Collins Construction......................................22

ELECTRICAL

Buffalo Maintenance, Inc.........................................25

Brent Collins Construction......................................22

Republic Windows & Doors...................................67

Buffalo Maintenance, Inc.........................................25

70

Apartment News

www.aaoc.com

R&B Wholesale Distributors, Inc. .......Back Cover

WATER HEATERS

MAINTENANCE, REPAIRS, PRODUCTS

California Rooter & Plumbing................................29

Brent Collins Construction......................................22

Debinaire Co.................................................................20

Buffalo Maintenance, Inc.........................................25

Ferguson.........................................................................71

R&B Wholesale Distributors, Inc. .......Back Cover

Home Depot PRO.......................................................21

MOLD REMEDIATION

ORCO Apartment Suppy.........................................37

American Environmental Specialists..................18

WINDOWS

ORNAMENTAL IRON

California Replacement Windows.......................39

Alertt Access Gate Controls....................................28

Home Depot PRO.......................................................21

December 2016


Count on us for the products you count on.

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42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

December 2016

www.aaoc.com

Apartment News

71


DRAINS UNBLOCKED !

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(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

ADVERTISERS’ INDEX

Alphabetical

AAOC offers ongoing Educational Opportunities? Visit www.AAOC.com or call 714-245-9500 for more details!

72

Apartment News

See page 70 for category listings

Aarow Drain & Plumbing...........................................72

Home Depot PRO..........................................................21

ACE Commerical Laundry Equipment, Inc.........66

ISU — Olson Duncan Agency.................................59

AEI Corporation..............................................................23

JLE Property Management Inc..................................8

Alertt Access Gate Controls.......................................28

JM Air Conditioning & Heating...............................11

All Proof Decks................................................................30

Lee Walker Appraisals..................................................13

American Appliance Rentals....................................45

Lin-Ed’s Appliance Service & Repair......................47

American Environmental Specialists.....................18

Lloyd Pest Control.........................................................15

AMS Paving.......................................................................57

McCarthy Roofing..........................................................51

Apex Window Decor....................................................22

McCormack Roofing.....................................................52

Argos Home Systems...................................................30 Bath Crafters.....................................................................24 Bienek Roofing................................................................12 Block & Associates.........................Inside Back Cover Bona Fide Mortgage.....................................................60

Do you know…

Brennan Law Firm..........................................................33 Brent Collins Construction.........................................22 Buffalo Maintenance, Inc............................................25 C & C Paving Company, Inc.......................................48 California Replacement Windows..........................39 California Rooter & Plumbing...................................29

National Service..............................................................50 NU-SHINE Construction Svcs. Inc...........................14 ORCO Apartment Suppy............................................37 Out of the Gutter ..........................................................49 Paveway.............................................................................11 PHD Insurance Brokers, Inc................................35, 48 ProActive Realty Investments Inc...........................14 Rash Yambo Decking & Stairs..................................61 R&B Wholesale Distributors, Inc. ..........Back Cover Republic Windows & Doors......................................67 Roberts Management & Investments..................62 Royal Roofing.....................................................................7

Carpet Crafts....................................................................19

Saber Geotechnical Construction Solutions......16

Chase/Scott Schweer.....................................................2

Safe Harbor Exhange, Inc...........................................24

CSC Service Works.........................................................55

Sarah Atkinson Agency — State Farm................18

Dale’s Roofing..................................................................64

S M Painting Corp..........................................................30

Debinaire Co....................................................................20

Sondance Painting........................................................67

Diversified Investment Strategies...........................53

South Coast Construction & Repair.......................54

Duringer Law Group, PLC..........Inside Front Cover

South Coast Real Estate & Property Mgmt.........65

Enovative Group......................................................Insert

Steven D. Silverstein, Law Office.............................10

Farmers Insurance —

Stewart Tours...................................................................43

Theresa Simes Agency................................................45

The Cabinet Depot........................................................27

FastEvict.com Law Group....................................Insert

Vanguard Investment Properties..............................6

Ferguson............................................................................71

W. R. Gorman...................................................................31

Hom Sotheby’s International Realty —

WASH Multifamily Laundry Systems.......................5

The Stanfield Group......................................................44

Wesierski & Zurek, LLC.................................................50

www.aaoc.com

December 2016


Tenant Eviction Unlawful Detainer

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