Apartment News The Resources You Want — The Representation You Need — Since 1961
aaoc.com
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VOL. LX
• November 2020
Get Smart!
AAOC Day of Education November 18, 2020 (See Pages 6, 38–39) In This Issue Calculating and Recalculating the Impact of Reopening............................................. 28 The Necessity for a Diversified Economy...................................................................... 30 Major Earthquake? Insurance Alone Won’t Protect You ............................................. 32 State of Play: Federal Eviction Moratorium Muddies State and Local Landscape......... 34
Remembering Twyla Frank......................................................................................... 40 Join the WelcomeHomeOC Network. Fill Your Vacant Units while Doing Good............. 42 October General Membership Meeting Recap............................................................. 44 Government Policy Response to COVID-19 Creates Conditions for Spread of Rent Regulation..................................................................................... 46
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Apartment News The Resources You Want — The Representation You Need — Since 1961
aaoc.com
•
VOL. LX
•
November 2020
Contents AAOC Education & Events
Departments
15 2021 Multifamily Forecast
4 President’s Message — Remaining Thankful in Difficult Times
27 Santa Ana CARES for Landlords 33 Earthquake Vulnerability & Retrofitting 101 38 AAOC Day of Education 52 AAOC Holiday Open House 54 2021 AAOC Trade Show
6 Executive Director’s Message — Get Smart! 8 Sacramento Report — AB 3088: Know Your Dates and Obligations 10 Orange County Legislative Watch — The Long, Long Vote Counting Process 12 Legal Corner
Features
18 Dear Maintenance Men
28 Calculating and Recalculating the Impact of Reopening By Sonya Loera
24 Craig’s Corner — How COVID-19 is Changing Our Industry
30 The Necessity for a Diversified Economy By Michael Posey
56 The Benefits of AAOC Membership
32 Major Earthquake? Insurance Alone Won’t Protect You
57 Welcome New Members
By Ali Sahabi
34 State of Play: Federal Eviction Moratorium Muddies State and Local Landscape 40
Remembering Twyla Frank
42 Join the WelcomeHomeOC Network. Fill Your Vacant Units while Doing Good. 44 October General Membership Meeting Recap
58 PSC Corner — Bassett Outdoor Contract & TAG/AMS, Inc. 59 Product & Service Council’s Service Provider Directory 63 Product & Service Council’s Contact Index 76 Advertisers’ Index — Category 78 Advertisers’ Index — Alphabetical
46 Government Policy Response to COVID-19 Creates Conditions for Spread of Rent Regulation
Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.
Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.
November 2020
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Apartment News
CALENDAR OF EVENTS
The Resources You Want — The Representation You Need — Since 1961
Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.
MISSION STATEMENT
To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.
BOARD OF DIRECTORS Officers
President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n
Frank Alvarez Craig Kirkpatrick Nick Lieberman
NOVEMBER 3 - Election Day Tuesday 4 - Workplace Harassment Training Wednesday, 9–11 am, Webinar 5 - Certified Rental Housing Provider Week 10 Thursday, 8:30 am–2:30 pm, Webinar 10 - Board of Directors Meeting Tuesday, 6 pm, Online 11 - Reverse Trade Show Wednesday, 12–5 pm, Morton’s Steakhouse 12 - Certified Rental Housing Provider Week 11 Thursday, 8:30 am–12:30 pm, Webinar 18 - Day of Education Wednesday, 9 am–4 pm, Webinar (See Page 38) 26 - Thanksgiving Day Thursday, Office Closed 27 - Thanksgiving Holiday Friday, Office Closed
DECEMBER 3 - Multifamily Housing Forecast Thursday, 10–11:30 am, Webinar (See Page 15) 5 - Holiday Open House, Mini Exhibition & Donation Drive Saturday, 12–3 pm, AAOC Offices 8 - Board of Directors Meeting Tuesday, 6 pm, Online 15 - Seismic Retrofitting Seminar Tuesday, 1–2 pm, Webinar 24 - Christmas Eve Thursday, Office Closed 25 - Christmas Day Friday, Office Closed 31 - New Year’s Eve Thursday, Office Closed
JANUARY 1 - New Year’s Day Friday, Office Closed 12 - Board of Directors Meeting Tuesday, 6 pm, Online 19 - General Membership Meeting Tuesday, 7–9 pm, Webinar
John Tomlinson Randy Combs Rick Roshan Laurel Dial John Tomlinson
Directors n n n n
n Tim Gorman Julia Araiza n Marie Kaplan Vicki Binford n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.
Directors Emeriti n n n
Ronald Berg David A. Cossaboom Nicholas Dunlap
n n n
Jerry L’Ecuyer William R. Gorman Ray Maggi
November 2020
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PRESIDENT’S MESSAGE B y F rank A lvarez P resident
Remaining Thankful in Difficult Times
I
n spite of this tumultuous year filled with continuous legislative assaults on our private property rights, the COVID-19 pandemic, civil unrest, and the current state of the economy, not to mention the inability (and in some cases the calculated decision) of some residents to not meet their rent obligations, there is still much for which we can be thankful. I’m sure I was not alone in believing that 2020 was going to be a prosperous and fulfilling year, one with an abundance of opportunity, anticipated business expansion, and increased revenue to name a few. I also anticipated 2020 being a year of unprecedented growth for AAOC. Unfortunately, COVID-19 had other plans. The protective measures and restrictions that have been implemented in response to the pandemic have severely impacted our ability to conduct business as usual. It forced the cancellation of our in-person seminars, events, classes, general membership meetings, and networking events, as well as the cancellation of our 49th annual tradeshow and conference. Cancelling the trade show was particularly disappointing as it is our signature event for connecting rental-housing providers and exhibitors and facilitating new and return business between them. However, we knew that taking steps to protect the health and well-being of our members, exhibitors, speakers, guests, and staff was the right thing to do. Thankfully, under the leadership of
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our executive director, David Cordero, the AAOC was able to rise above what seemed to be an impossible climate. He moved quickly, intelligently, and decisively in presenting our board of directors with facts, information, and options for moving forward. He then took the board’s direction and implemented it in the same manner. His ideas and strategies that he and his team developed and executed not only saw AAOC through the early days and weeks of the pandemic but has contributed to the overall stability and success that the association has achieved and maintained this year in spite of all that has happened. We are extremely fortunate to have Mr. Cordero as our executive director and I am thankful to have been able to work closely with him and the AAOC staff to reign in the many moving targets of 2020. There are many association accomplishments for which I am thankful this year, but there are three for which I am particularly thankful to Mr. Cordero and his team. Without them, AAOC would be in a much different place at this point in the year and facing a less certain future. New Phone System. Mr. Cordero had the foresight more than a year ago to identify AAOC’s 20-year old phone system as a threat to business continuity, if a catastrophic disaster wiped out the office or otherwise rendered staff unable to answer phone calls and provide critical member services in a timely and reliable manner. He moved
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forward last fall with the installation of a new phone system that would allow inbound calls to be rerouted to mobile phones or other devices, or be answered directly “in the cloud” via computer app. Little did we know that this emergency preparedness decision would pay off so quickly. While the emergency took the form of a health pandemic, rather than catastrophic earthquake or fire damage to the office, AAOC was prepared to transition smoothly to remote working environments with no interruptions in the provision of member services or business operations. Technology Task Force. Recognizing that in-person educational instruction would be suspended for an indeterminate amount of time, Mr. Cordero formed a technology task force in February to identify the initial technological investments that were needed to ensure a smooth transition to online educational instruction, online General Membership Meetings, and more. He selected for the taskforce AAOC members whose professional background would allow us to address the near-term technological needs while also looking to the future and identifying strategies to support the association’s longer-term delivery of programming and other online services. Adapted and Expanded Educational Programming. While most of AAOC’s larger networking and revenue generating events were forced to be cancelled this year, Mr. Cordero and his team worked hard to successfully
transition all the association’s planned educational programs for the year online. Then they expanded or developed nearly a dozen additional webinars that have not only helped our members during this difficult time but also generated much needed revenue for the association. Notable among the webinars was the launch of a third Certified Rental Housing Provider Education Program course offering this year, presented for the first time in the summer and in the evening, so that rentalhousing providers with jobs that prevent them from attending AAOC’s daytime classes would finally have the opportunity to earn their certification. I am also thankful for the effort that has been undertaken to present AAOC’s firstever Day of Education, later this month, on Wednesday, November 18, from 9 a.m. to 4 p.m. I want to encourage you to register for this daylong online event that will feature seven live webinars covering a wide range of topics. It is one not to be missed. Of course, there are many others to whom I am also thankful for their support, guidance, and valuable contributions to AAOC this year. Staff: Spartacus Avina (Membership Services Coordinator), Bill Christiansen (Vice President of Government Affairs), David Cordero (Executive Director), Gissel Cuevas (Operations & Member Services Coordinator), Debbie DiBernardo (Director of Advertising), Sandy Gimpelson (Education and Events Coordinator), and Janet Proctor (Accountant/Controller). Board of Directors: Frank Alvarez (Buffalo Maintenance, Inc.), Julia Araiza (Pacifica Company), Vicki Binford (Advanced Management Company), Randy Combs (KW Commercial), Alan Dauger (A&M Properties), Laurel Dial (Consensys Property Management, Inc.), Stephen Duringer (Duringer Law Group, PLC), Tim Gorman (W.R. Gorman & Associates), Marie Kaplan (NEXT LEVEL Property Solutions), Craig Kirkpatrick (Morgan Skenderian
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President’s Message — continued on page 22
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3/27/19 Apartment News
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3:23 PM
EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector
Get Smart!
O
ffering quality member education is one of the pillars upon which the Apartment Association of Orange County (AAOC) is built. This year has been particularly important in terms of rental housing providers keeping themselves informed about changes in California’s rental-housing laws, as well as other operational issues that have been magnified and complicated by COVID-19. Making a personal and professional investment in continuing education is serious business if you want to remain at the top of your game — or take your game to the next level — but education can also be fun and even entertaining. That is why I’m encouraging you to register and attend the live webinars being presented during AAOC’s Day of Education on Wednesday, November 18 from 9 a.m. to 4 p.m. It will have something of interest and value for everyone. Here is a look at what AAOC has lined up. 9 a.m. — Morning Keynote Session. AAOC welcomes nationally recognized multifamily industry speaker, corporate trainer, and consultant Angel Rogers, who will be discussing Wrestling Resident Issues. At some point, every rental housing provide has had to deal with resident complaints, roommate issues, disruptive neighbors, day cares, transfers, parking, and special requests, to name a few. Angel will talk about these issues and get some great dialog going about how to handle the craziest of all situations! You will go back to
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your property armed with all the right solutions to your everyday challenges! This webinar is perfect for individual owner/operators as well as entire property management teams. 10 a.m. — Legal Update. This webinar is a “must attend” for all rental housing providers. We welcome leading Landlord-Tenant attorney and AAOC board member Stephen C. Duringer as he provides a critically important update on the significant changes that have occurred to rental-housing laws this year. With AB 1482 ushering in statewide rent control provisions in January followed by AB 3088 implementing the COVID-19 Tenant Relief Act of 2020 in September, there is a lot that rental property owners and operators need to know — and questions that they’ll want to have answered. 11 a.m. — Fair Housing in Your Rental Community. AAOC is pleased to welcome Denise Cato, President and CEO of the Fair Housing Council of Orange County, who will discuss federal and state Fair Housing laws and related issues that rental housing providers need to know. Plus, find out how the Fair Housing Council of Orange County serves as a resource to both renters and their rental housing providers. 12 p.m. — Afternoon Keynote Session. AAOC welcomes another nationally recognized multifamily industry speaker and trainer, Jason Stoughton, who will talk about Developing the Leader Within YOU! Jason will discuss how developing
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November 2020
yourself to become the leader you have the potential to be will change everything for you. It will add to your effectiveness, subtract from your weaknesses, divide your workload, and multiply your impact. Current culture tells us leaders are born, but Jason will teach on 2 of the 10 critical components of authentic, personal leadership on how leaders are made — not born. 1 p.m. — Rental Housing Economic Forum. Hear from a panel of experts from the real estate, financial and academic sectors as they discuss the economic factors, local issues, and other trends that are driving the multifamily market in Orange County. 2 p.m. — Get $mart with Energy Efficiency. Find out the latest information on energy efficiency options for multifamily communities, including rebate and incentive programs that help pay for improvements on your property, bundling energy efficiency upgrades, and how Ratio Utility Billing Systems can provide financial benefits for owners and motivate conservation with residents. 3 p.m. — 10 Questions You Need to Ask Before Hiring a Property Management Company. If you are considering making the transition from self-management of your income property to hiring a professional property management company, this webinar is for you. Our panel of independent rental owners and property managers Director’s Message — continued on page 45
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SACRAMENTO REPORT B y R on K ingston
AB 3088: Know Your Dates and Obligations
A
B 3088 has mandated landlords not only recognize key dates relating to tenant evictions but memorize the calendar for prohibitions. Any slip up (even an inadvertent one) could cause the landlord to be sanctioned thousands of dollars. So, let’s review the key dates that need to be followed. First, let’s look at the important dates the Governor, state courts and local governments took affecting residential tenancies. On March 4, 2020, Governor Gavin Newsom proclaimed a state of emergency in response to the COVID-19 pandemic. Effective April 6, 2020, the California Judicial Council (the policymaking body of the California courts) adopted an Emergency Rule temporarily halting evictions. The courts were prohibited from issuing summons on a complaint for an unlawful detainer nor could they enter a default or a default judgement in order to protect public health and safety due to the growing COVID-19 pandemic. However, there were minor exceptions to the rule. On August 14, 2020, the Judicial Council voted to extend these protections through September 1, 2020, to allow the Legislature time to act before the end of the 2019–20 Legislative Session. Note, the Legislature was required to act by August 30, 2020 and the Governor needed to sign into law legislation that would allow most residential tenants to remain in possession from
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March 1, 2020 through January 31, 2021. On August 31, 2020 the Governor signed AB 3088. That bill set into motion requirements that changed multiple laws relating to possession, eviction, rental amounts to be paid, rental amounts to be collected, remedies relating to collection of unpaid rent, minimum time periods to respond to our notices, new tenant rights and more. Between August 19, 2020, and January 31, 2021, an ordinance, resolution, regulation, or administrative action adopted by a city, county, or city and county that provides any extension, expansion, renewal, reenactment, or adoption of a measure, however delineated, shall have not be effective before February 1, 2021. No ordinance may require COVID-19 rental debt to extend beyond March 1, 2022. Second, let’s turn to the key dates we should memorize due to the passage of AB 3088 (Chiu et. al). The measure would until February 1, 2025 enact the COVID-19 Tenant Relief Act of 2020. The act requires any 3-day notice that demands payment of rent to now be 15 days when the demand is served on a tenant during the “Covered Period” and meet certain criteria including for the first time, an unsigned copy of a declaration of COVID-19 related financial distress which advises the tenant that they will not be evicted for failure to comply with the notice if the tenant simply delivers the signed declaration to the landlord within 15 days. Time periods to remember which
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have different requirements that owners and managers must follow: “Covered Time Period” — March 1, 2020 to January 31, 2021. “Protected Time Period” — March 1, 2020 to August 31, 2020. If a landlord provides notice demanding payment of rent that came due during the Protected Time Period, the notice must provide the time period in which the tenant may pay the amount due or deliver possession of the property, which shall be no shorter than 15 days, excluding Saturdays, Sundays, and other judicial holidays. The notice (in at least 12-point font) shall set forth the amount of rent demanded and the date each amount became due. The notice shall also advise the tenant that the tenant will not be evicted for failure to comply with the notice, if the tenant delivers a signed declaration of COVID19-related financial distress to the landlord on or before the date the notice to pay rent or quit or notice to perform covenants or quit expires. If, however, a tenant who as of September 1, 2020 had not paid one or more rental payments that became due during this time period and a demand for the payment of rent was not made, a different notice was required to be provided to those tenants on or before September 30, 2020. That notice advises the qualifying tenant that the legislature enacted the COVID-19 Tenant Relief Act of 2020 which protects tenants who have experienced COVID-19 related financial
distress and provides general direction to that tenant regarding their rights. Our association wrote new standard forms for our members to comply with these new legal requirements.
“Transition Time Period” — September 1, 2020 to January 31, 2021.
If a landlord provides notice demanding payment of rent that came due during the Transition Time Period, the notice must provide the time period in which the tenant may pay the amount due or deliver possession of the property, which shall be no shorter than 15 days, excluding Saturdays, Sundays, and other judicial holidays. The notice (in at least 12-point font) shall set forth the amount of rent demanded and the date each amount became due. The notice shall also advise the tenant that the tenant will not be evicted for failure to comply with the notice, if the tenant delivers a signed declaration of COVID19-related financial distress to the landlord on or before the date the notice to pay rent or quit or notice to perform covenants or quit expires. The notice advises the tenant to that if they are unable to pay the rent that is demanded and have been adversely affected due to COVID-19 that they are to sign and deliver the declaration form that is to be included in this notice within 15 days excluding Saturdays, Sundays and judicial holidays. The notice states that the tenant cannot be evicted for this missed payment as long as the tenant pays at least 25% of the total rent that came due for the 5-month period starting on September 1, 2020 through January 31, 2021. Should the tenant pay the owner/ agent 25% of the total rent, the decision to proceed to collect the remaining unpaid balance will be complicated.
Other Important Dates to Remember
Before October 5, 2020, the court is prohibited from issuing a summons on a complaint AND from entering a default or a default judgment for restitution for unlawful detainer in any
action that seeks possession of residential real property and that is based, in whole or in part, on non-payment of rent or other charges. Before February 1, 2021, a landlord may not initiate an unlawful detainer action, if the action is based, in whole or in part, on non-payment of rent or other charges during the Covered Time Period. Before February 1, 2021, if an action is based in whole or in part on a notice served on a tenant for non-payment of rent or other charges during the Covered Time Period, the court shall dismiss any cause of action based on the notice served. Before February 1, 2021, The Tenant Act would prohibit a court from finding a tenant guilty of an unlawful detainer, subject to certain exceptions: • If a tenant was guilty of the unlawful detainer before March 1, 2020. • The tenant failed to either make payment upon landlord’s demand or provide a declaration of COVID19-related financial distress form. • The unlawful detainer action is the result of an at fault or no-fault just cause. On February 1, 2021, if tenant has continuously and lawfully occupied a residential real property for twelve (12) months, the owner of the residential real property shall not terminate the tenancy without just cause:
At-fault just cause, includes tenant’s failure to execute a written extension or renewal of the lease for an additional term of similar duration with similar provisions, after the landlord makes a written request for demand following a written lease terminated on or after January 1, 2020.
No-fault just cause, includes a written agreement by a tenant to a provision for leases entered into on or after July 1, 2020, if the lease allows the owner to terminate the lease if the owner, or their spouse, November 2020
domestic partner, children, grandchildren, parents, or grandparents, unilaterally decides to occupy the residential real property. On or after February 1, 2021, if an action is based in whole or in part on a notice served on a tenant for non-payment of rent or other charges during the Covered Period, the court shall dismiss any cause of action based upon the notice served, if the tenant, within five (5) days of the court’s order to do so, makes the payment required. If the fifth day falls on a Saturday, Sunday, or judicial holiday, the last day to pay shall be extended to the next court day. Until February 1, 2021, any landlord who violates the provisions regarding a tenant who has provided a declaration of COVID-19-related financial distress form may be liable for damages in an amount between $1,000 and $2,500. Until February 1, 2025, a small claims court has jurisdiction in any action for recovery of COVID-19 rental debt regardless of the amount demanded and would provide that a claim for recovery of a COVID-19 rental debt is exempt from the prohibition on filing more than two small claims actions described in existing law. Until February 1, 2025, AB 3088 enacts the COVID-19 Tenant Relief Act of 2020 (Tenant Act). On that date, the bill is supposed to “sunset.” We can promise one thing. Every level of government and interest group concerned about the rental housing industry will be working on another set of legislative remedies within the next two months. We would suggest being prepared to respond to a new set of legislative measures due to the ongoing COVID-19 pandemic as early as December 6, 2020. Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.
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ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs
The Long, Long Vote Counting Process
B
ecause of COVID-19, Governor Newsom and the State Legislature mandated in June that California’s 21 million registered voters would receive a vote-by-mail ballot for the November General Election, whether they requested one or not. If a ballot is postmarked on Election Day, November 3, election officials in California are mandated to count that ballot if it is received at the local County Registrar of Voters up to 17 days after Election Day. Because of this 17-day delay, the election cannot be officially certified until at least November 20. Orange County is the fifth largest voting jurisdiction in the United States, with more than 1.7 million registered voters, so the results in some local Orange County elections may not be known until the end of November. According to Orange County Registrar of Voters Neal Kelley, “Despite this we are the fastest urban county in
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California to report our results and certify the final results. We have found ways to shorten the window of reporting once we have the physical results in hand. We understand the need to move quickly, without delay.” Because California voting law does not allow for the wireless transmission of election results from community Vote Centers to the county Registrar of Voters office, each of Orange County’s 176 Vote Centers and 110 Drop Boxes had to be shut down by the Registrar’s office on Election Night. From there, the secured ballots were transported to a drop off location and then driven under the guard of the Orange County Sheriff ’s Department to the Registrar of Voters main facility in Santa Ana. In addition to the universal mail-in voting, the entire state will take up to a month to count ballots because of the new voting laws passed over the last few years by the California State Legislature. The new laws are meant to place a greater weight on counting more ballots rather than counting ballots quickly. Now, every ballot that is mailed back must be checked to ensure it comes from the proper voter. This involves verifying up to 21 million voters’ signatures statewide by the Registrar of Voters staff across all 58 counties in California. Additionally, a new law implemented in 2018 requires County elections officials to follow up with voters to resolve any signature mismatch
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November 2020
issues. It is a process called “curing.” And now, California has allowed voters to register and vote on Election Day itself. The ballots cast by those voters cannot be counted until their registration is processed, adding even more time to the vote counting process. The lengthy vote counting process causes immense frustration for those of us who remember when elections were decided on Election Night, and occasionally a day or more longer. Now we essentially have an election month instead of an election day. The long, long vote counting process in California will continue to frustrate California voters for years to come.
“Despite this we are the fastest urban county in California to report our results and certify the final results. We have found ways to shorten the window of reporting once we have the physical results in hand. We understand the need to move quickly, without delay.” Neal Kelley Orange County Registrar of Voters
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LEGAL CORNER B y S tephen C. D uringer , E sq .
Questions & Answers Given all the drama of the last few months, I really understand the importance of tenant screening. Could you please provide information on the best resident screening practices that you and your clients use?
Proper tenant screening begins with a rental application, provided by your apartment association, completed, and signed by every adult applicant. Verify that the application is complete and legible, photocopy the prospect’s government issued photo identification (i.e. driver’s license, identification card, or passport) and keep the photocopy with your file. Verify that the signature on the application matches the identification, and the picture matches the person standing in front of you. Ensure that you comply with your state and federal fair housing rules. A landlord cannot refuse to rent to a tenant or engage in any other type of discrimination based on group characteristics specified by law that are not closely
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related to the landlord’s business needs. Race and religion are examples of group characteristics specified by law. Arbitrary discrimination based on any personal characteristic is also prohibited. Under most state and federal laws, it is unlawful for a landlord, managing agent, real estate broker, or salesperson to discriminate against a person or harass a person because of the person’s race, color, religion, sex (including pregnancy, childbirth or medical condition related to them, as well as gender and perception of gender), sexual orientation, marital status, national origin, ancestry, familial status, source of income, or disability. Many states also prohibit discrimination based on a person’s medical condition or mental or physical disability; or personal characteristics, such as a person’s physical appearance or sexual orientation that are not related to the responsibilities of a tenant; or a perception of a person’s race, color, religion, sex, sexual orienta-
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November 2020
tion, marital status, national origin, ancestry, familial status, source of income, disability or medical condition, or a perception that a person is associated with another person who may have any of these characteristics. Housing providers cannot use a financial or income standard for persons who want to live together and combine their incomes that is different from the landlord’s standard for married persons who combine their incomes. In the case of a government rent subsidy, a landlord who is assessing a potential tenant’s eligibility for a rental unit must use a financial or income standard that is based on the portion of rent that the tenant would pay. A landlord cannot apply rules, regulations or policies to unmarried couples who are registered domestic partners that do not apply to married couples. Nor can a landlord inquire as to the immigration status of the tenant or prospective tenant or require that a tenant or prospective tenant make any
statement concerning his or her immigration or citizenship status. Housing providers should establish rental criteria and apply it consistently to all applicants. To find the best and most qualified tenant for your property, certain tenant screening or rental criteria must be established. The successful applicant should: i) have acceptable and verifiable credit history; ii) have acceptable and verifiable tenancy history; iii) have sufficient and verifiable income to meet their present and future financial obligations; and iv) not pose a risk of harm to the rental property or to persons. Acceptable and verifiable credit history means that the applicant has faithfully honored his or her credit responsibilities in the past. By signing and submitting the apartment association application, consent is provided for you to run and receive a copy of the applicant’s credit history from the credit bureaus. Most apartment associations can handle this
request for you. Credit history is reported based upon a person’s social security or taxpayer identification number. To accurately evaluate a person’s credit history, all successful applicants should have either a social security or tax id number. Lack of a number will not preclude them from applying; however, it is impossible to verify that person’s credit experience. As you review the applicant’s credit report, look for collection accounts, late payments, bankruptcies, fraud alerts, and other derogatory information that sheds insight into the applicant’s past practices. Verify that the former addresses listed on the credit report match the ones provided on the application. Note that the credit bureaus have implemented new rules and procedures over the past several years that limit the reporting of judgments, foreclosures, liens, and other derogatory items unless specific identifying information (i.e. social security number) is included on the court issued document.
November 2020
Since the courts prohibit the inclusion of such identifying information, the credit bureaus no longer report most judgments, liens, and certain derogatory information. Credit reports are an important and necessary tool to use in proper tenant screening; but understand that credit reports and the information contained therein are limited, and do not tell the whole story. Beware! Acceptable and verifiable tenancy history means that the applicant has been a good tenant in the past. You certainly do not want to rent to the professional dead beat who has been evicted once or several times in the past. Most landlords will automatically disqualify an applicant who has been evicted in the past. Your apartment association can provide an eviction search report that will assist you in determining if your applicant was evicted previously. Be cautious though, as not all evictions appear on the eviction reports. These Legal Q&A — continued on page 14
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Legal Q&A — continued from 13 reports are tools to use, and although they are useful, they certainly are not perfect. In addition to past evictions, you want to see if your prospective applicant has been involved in any other litigation; has he or she been sued? Or has he or she sued a former landlord? These records are available, to a limited extent, through public records searches in each county by accessing your local jurisdiction civil court’s website, or by a third-party provider. Sufficient and verifiable income to meet their present and future financial obligations means that the applicant can afford the rent that you will be charging as well as be able to handle their car payment, child support, credit card bills, student loans and any other obligation they might have. Consider all legal sources of income. Employment, unemployment, SSI, child support, alimony, and public assistance, are sources of legal income and must be considered. Consider asking to see the original bank statements of the prospect so that you can verify the actual deposits made over the past several months. If he claims to make $4,000 per month, you should see regular monthly deposits of $4,000 per month on the bank statements. Rather than set a minimum multiple of the monthly rent as a minimum qualifier (i.e. three times the monthly rent) consider a minimum net income requirement after consideration and deduction for all fixed
expenses. Note that special rules apply to screening Section 8 voucher recipients, contact your legal counsel to ensure compliance with these procedures as the rules are in flux. The applicant must not pose a risk of harm to the rental property or to persons, means that you certainly do not want to rent to an arsonist, drug dealer, sex offender or anyone who might harm your property, other residents, or might engage in illegal activity on the premises. Consider requesting a criminal background check from your apartment association. Your applications should not ask about ‘arrest’ rather they may inquire about ‘convictions for serious crimes against persons or property.’ Most housing providers, in years past, would decline to rent to persons convicted of a serious crime against persons or property. The law recently changed prohibiting blanket denials based upon criminal convictions. Rather, housing providers must now identify individuals with criminal convictions and process their application in a special manner. This ‘secondary review’ should consider the “nature, severity, and recency of the criminal conduct.” Every case will now require individual attention and the review will be based upon the individual facts presented. Note that your consideration of past convictions should be limited to serious crimes against persons or property that were committed in the relatively recent past. This area of law is undergoing changes, so expect ‘clarifi-
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cation’ this legislative session. You should consult your attorney for specific guidance in this area. Tenant screening techniques. Require each applicant to submit a credit screening fee upon submission of an application (amount changes annually — check with your local apartment association for the current maximum). Provide a written receipt for the fee, using the form provided by the apartment association, if required by your state. Although many housing providers do not require the payment, thinking that they might lose an applicant, by requiring the payment, it actually acts as a pre-qualifier effectively eliminating the worst of the worst. Verify all the information provided on the prospect’s application. Make a photocopy of the applicant’s government issued picture identification, and maintain all in a safe and secure location. Verify employment by independently securing the contact telephone number from the phone book or internet. Don’t be surprised if the ‘supervisor’ listed on the application, along with the phone number is simply the applicant’s girlfriend and her cell phone. When contacting previous landlords, expect to get the most helpful information from a ‘previous’ landlord, not necessarily the current one. Run credit and eviction reports on every applicant. Verify the information that appears on each report with that provided on the application. Look for inconsistencies, different addresses, or gaps in employment or residence. Does the applicant have multiple social security numbers? Different names or spelling of names? If the applicant is self-employed, ask for confirmation of a legitimate business. Does he have a website? Business cards? Business license? Ask to see his original bank statements for the past six months to verify that he actually is depositing Legal Q&A — continued on page 16
APARTMENT ASSOCIATION OF ORANGE COUNTY
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Legal Q&A — continued from 14 the amount of money that he claims to be making. Consider informing all the prospective applicants that you have a policy of taking a picture of all successful candidates and retaining the pictures in your files. This simple policy and practice is extremely effective in weeding out the potential drug dealer, identity thief, and those intending to use the property for illegal purposes, these folks just don’t want their photo taken, and will quickly withdraw their application. Consider making a surprise visit to the applicant’s current residence. An unannounced visit about dinner time is usually most informative of the applicant’s current living situation. If you see a car parked on the lawn, and the house or apartment in shambles, and a bunch of ne’er do wells hanging out on the porch, picture that activity continuing on your property. If the prospective resident’s current household includes dogs, cats, and distant relatives, they will most likely join your prospect when he moves into your nice, freshly painted, and well-kept apartment! Don’t be shy about the surprise visit, the good prospect might be a bit startled, but will welcome the visit. Walk the applicant out to their car after he drops off the application. The make and model is not as important as the condition and contents of the interior. If you see a filthy beater dripping oil,
with a registration sticker from the 90’s then be careful. Likewise, if you see clothes and bags filling the back seat, you just might have found where this character is currently living! Trust your instincts. Use common sense when reviewing the information provided and screening the applicant. Don’t rush! Don’t let the applicant force you to decide until you have completed your screening process. Rent to the best and most qualified applicant, not necessarily the first to apply. Contrary to what the tenants’ rights folks would lead you to believe, you do not have to rent to the first applicant who happens to squeak by, you want the best and most qualified. Sometimes you must accept three or four, or even ten or more applications before you know just who is the best and most qualified. Your own threshold of pain, and business sense, will tell you when enough is enough. Important issues to be aware of. Be careful when answering telephone calls from prospective tenants responding to your listing or advertisement. Do not attempt to pre-screen the applicant over the phone. Provide objective information about the unit, provide your general rental criteria as stated above, and encourage all to visit the property and submit a written application. You never know if the person on the other end of the phone is really a prospect, or rather a fair housing imposter posing as a prospect trying to trick you into a violation of fair hous-
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ing law! Sounds crazy but it’s true. Fair housing employs hundreds of people who literally sit at desks perusing the published listings for potential fair housing violations. These folks will then telephone the unsuspecting landlord, misrepresent themselves as something they are not, to trick the unsuspecting landlord into saying the ‘wrong’ thing. Gotcha! It’s better to have a vacant unit than to rent to a dead beat that will cause you nothing but headaches until the day he is evicted. The truly bad tenant will continue to haunt you by filing frivolous lawsuits both during and after the sheriff shows him the door. The damage and destruction that can be levied by the ne’er do well scam artist can be extensive. Proper tenant screening at the beginning will effectively weed out these dead beats who intend on doing you harm. Establish reasonable rental criteria, thoroughly verify all information provided, apply tenancy criteria consistently to all, know and follow all fair housing rules, trust your instincts, and use your common sense! Accept the best applicant, not necessarily the first to apply! This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.
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DEAR MAINTENANCE MEN
B y J erry L’E cuyer & F rank A lvarez
Dear Maintenance Men,
I have owned and operated my apartment building since the early 1970s and have always performed my own repairs and general maintenance. Lately, I have been struggling with kitchen and bathroom faucet repair. I am handy, so I am not referring to the actual physical aspect of repair, but the decision to repair or replace a faucet. Over my many years of ownership, I have replaced my older stem and rubber washer (compression) type to the newer washer less and single handle types. The problem is, I now have a difficult time finding parts or the cost of repair is awfully close to buying a new fixture. Am I alone in this struggle? I used to hate having to replace the seats and washers but now I miss it. Bill
Dear Bill,
You are not alone in this struggle. Today, a typical repair of any medium quality faucet can cost 30% versus
replacing the same faucet. The difference and deciding factor will be the quality of the faucet you are repairing. For instance, the cost of repairing extremely “cheap” or off-brand fixtures is not worth the time or effort as they will continue to fail in a short amount of time. Most brand name fixtures will last you 10 years or so, depending on the following factors: use and abuse, maintenance, installation, finish, water quality, and the model of fixture. The number one reason you should consider replacing your old faucet is to conserve water. Older faucets can waste between 3-to-5 gallons per minute. Newer faucets use less than 2.5 gallons per minute. When it comes to purchasing faucets and all other plumbing fixtures for your investment property, it is best to be value driven and not cost driven in your decision-making process. Consider a consistent brand, style, and type of fixture you will use. There are many “better” quality and afford-
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able fixtures that you can choose from, with a look for any style of bathroom or kitchen. For longer-lasting, commercial-quality fixtures, that will have replacement parts well into the future, look to purchase from a plumbing supply store instead of a big box store. Why? Most fixtures are made specifically for each big box store and are for residential use. Therefore, it is sometimes difficult to find replacement parts if the store you originally purchased it from does not stock the replacement part you need. That said, most fixtures come with a “Lifetime Warranty” (for residential use) but waiting the considerable amount of time it takes to receive your replacement part may not be practical when you have to fix it right there and then. The benefits of installing new fixtures are that the many new technologies help to extend the actual lifespan of the fixtures and reduce water consumption. Looks do matter! Nothing dates your units like old, worn and style-challenged fixtures. There are four major types of fixtures that are prevalent in our industry: Compression, Ball, Disk and Cartridge faucets. Only the compression faucets use the stem, seat washer and valve seat technology to which we were all accustomed and probably still have collecting dust in our storage rooms. The good news is that Ball, Disk, and Cartridge Faucets use O-rings and seals as the primary technology for faucet Maintenance Men — continued on page 20
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Maintenance Men — continued from 18 function. To reduce the expense of repairing or replacing your faucets, consider purchasing a kit with a variety of faucet specific O-rings and seals. There are many universal kits on the market that can help reduce the need to purchase the actual cartridge. Most times it is not necessary to replace the cartridge.
Dear Maintenance Men,
I have a pool at my apartment building and my pool man is suggesting I convert to a salt system for sanitizing the water. Will the salt damage my pool or its equipment? How does a salt system work? Will swimming in the pool feel like an ocean swim? Rick
Dear Rick,
We are big fans of salt water swimming pools. They feel great to swim in and you
don’t have that chlorine smell on you when you get out. A salt water system or “salt water chlorine generator” is used to replace liquid or pellet chlorine with chlorine produced from salt in the water. The salt dissolves in the water separating into sodium and chloride. By passing a low voltage electrical current between special metal plates and the water, the salt-cell will convert the chloride into chlorine in a process called electrolysis. The salt system will create the chlorine to sanitize the water, but without the chlorine smell, taste and feel. Not to mention, you will not need to handle or store a dangerous chemical. Swimming in a salt pool is not like swimming in the ocean. A salt pool contains 3,000 to 4,000 Parts Per Million (PPM) of salt while the ocean is approximately 35,000 PPM. To put that in a more tangible way, a salt pool is like one tablespoon of salt in a gallon of water while the ocean is like nine or 10 tablespoons of salt in a gallon of water. The salinity level of a salt pool is closer to the natural salinity level in your eye. A typical human eye’s salinity level is about 9,000 PPM. While switching to a salt system pool has many advantages, there are a few downsides. If the pool if very old, using a salt system may further corrode the pool’s metal skimmer and return pipes faster. Older pool heaters may also be adversely affected. Calcium may build up on the tile work. Newer pools use plastic pipes and pumps, so the salt will not cause any damage to these items.
Dear Apartment Owners,
We are getting close to the holidays, which means guests, cooking and emergency calls from your residents on Thanksgiving Day, about a clogged sink or non-working oven, with an apartment full of guests waiting for dinner. This scenario can ruin both yours and your residents’ holiday. The answer is: Preventive Maintenance. Before the holiday season begins, Maintenance Men — continued on page 22
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Maintenance Men — continued from 20 check each stove and oven for proper operation, many residents only turn on their ovens at this time of year, and the problem may be as simple as a pilot light being out. Also, check the oven’s temperature calibration with an oven thermometer. Because of heavier than normal use of the plumbing, it may be a good idea to snake out your main plumbing lines. Sending a note to each tenant on the proper use of the garbage disposal will also be helpful. Note what they should and should not put down the disposal unit. A few items to include on this “No No” list are: banana peels, potato skins, coffee grounds and any stringy food. Also make sure they turn on the water before using the disposer and put down small amounts of food at a time. Do not use the disposer as a trash can and then turn it on when full; it will clog. Also remind them to not pour fats, oils or greases from their holiday cooking down the drain. These can also cause blockages and backups. Halloween and other holidays also mean more people than usual walking
on your property. Is your property safe? What are some of the liabilities to worry about? Check trip and fall hazards. An example would be sprinkler heads sticking up above the grass or landscape near sidewalks. Use pop-up heads to solve this problem. Look for sidewalks that have been pushed up by tree roots. This can be solved with a concrete grinder or replacement of the section and removal of the tree root. Cut any low hanging tree branches and look for branches that may break in heavy winter wind or rain. Check your decking for cracks or damage and inspect the exterior stairways for wear and tear. Inspect all your garage door springs. Wind and rain may make them heavy, causing the door to close or fall unexpectedly. As a precaution, always replace both garage springs at the same time and throw away any used springs. Never install used garage springs. Check all property lighting and timers. Remember: Preventive Maintenance is cheaper than Emergency Maintenance! We need Maintenance Questions! If you would like your maintenance question
answered in the “Dear Maintenance Men” column, please email it to DearMaintenanceMen@gmail.com If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and chair of the AAOC Education Committee. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.
President’s Message — continued from 5 Forward), Robert Heer (To’ and Mo’ (Locali Management Group). Investment Real Estate Group), Nick Lieberman (Bona Fide Mortgage, Inc.), Nathan Poth (Locali Management Group), Rick Roshan (Pacific Coast Management), and John Tomlinson (Tomlinson Management Group). Director Emeritus: Ron Berg (C&R Management), David A. Cossaboom, Nicholas Dunlap (Avanath Capital Management), Jerry L’Ecuyer, William R. Gorman (W.R. Gorman & Associates), and Ray Maggi (MPMS, Inc.). Education Committee: Laura Aliberti (Intersolutions), Frank Alvarez (Buffalo Maintenance, Inc.), Julia Araiza (Pacifica Company), Jennifer Barragan (OC Professional Maintenance Team), Terence Carney (Wesierski & Zurek, LLP), Jessie Childers (Santa Fe Management), Irina Ciobin (Strattford Residential), Yadira Gonzalez (Families
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Towing), Melissa Ke, Stefanie Koslosky (The Liberty Group), Laura Lemansky (Rentgrata, Inc.), and Rich Lombardi. Legislative Committee: Julia Araiza (Pacifica Company), Vicki Binford (Advanced Management Group), Randy Combs (KW Commercial), Alan Dauger (A&M Properties), Laurel Dial (Consensys Property Management, Inc.), Nicholas Dunlap (Avanath Capital Management), Katrina Heyne (CBRE), Ray Maggi (MPMS, Inc.), Chip Robinson (The Management Works), Rick Roshan (Pacific Coast Management), Marilyn Silverstein (Silverstein Properties), John Tomlinson (Tomlinson Management Group). Membership Committee: Randy Combs (KW Commercial), Thomas Gibbons (OPTIM Real Estate Management), Marie Kaplan (NEXT LEVEL Property Solutions), and Nathan Poth
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Product & Service Council Committee: Frank Alvarez (Buffalo Maintenance, Inc.), Sarah Hoverson (Livable), Marie Kaplan (NEXT LEVEL Property Solutions), Stefanie Koslosky (The Liberty Group), and Nathan Poth (Locali Management Group) Finally, I would like to thank our AAOC Product & Service Council members, advertisers, and sponsors for dedicating their time and hard-earned dollars to help support AAOC and its efforts on behalf of the rental-housing industry. And last, but not least, thank you to our members who actively support AAOC and its many programs and events, as well as its political action May you and your family experience the spirit of Thanksgiving in the weeks ahead.
November 2020
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CRAIG'S CORNER B y C raig K irkpatrick , V ice P resident , M organ S kenderian I nvestment R eal E state G roup
Commentary from a Broker, Owner and Manager Perspective
How COVID-19 is Changing Our Industry
T
he COVID-19 pandemic has certainly created changes, both permanent and temporary, in all walks of life and most industries. For instance, in the sports world we’re now familiar with bubbles and no fans or limited fans in the stands, not to mention lost revenue in the billions of dollars. Did you know that college football referees now push a button to sound an electronic whistle? I learned this while watching my alma mater — Army — win its first football game of the season.
of Apartment News. Let’s start with the obvious. On the heels of AB 1482’s passage, our legislature overwhelmingly passed the “COVID-19 Tenant Relief Act” — AB 3088. Most of us would agree that this is the most harmful legislation to our industry ever! With the legislature sensing an opportunity to “help” residents due to COVID-19 and possibly push California toward government-
It seems that our rental housing industry has been and continues to be in the crosshairs of change and has been impacted in many ways lately. This “crisis” has accelerated tenant’s rights at the expense of property owner rights, resulting in changes in operating practices, vacancies, rent collections, housing and demographic trends, evictions, lending and sales, just to name a few. Here, I will only opine on a few of these changes since covering more than a handful would monopolize this edition
Changing — continued on page 26
OCTOBER 2020 MID-MONTH SNAPSHOTOCTOBER 2020 MID-MONTH SNAPSHOT MULTIFAMILY SOCAL SURVEY RENT COLLECTIONS RENT COLLECTIONS
OCTOBER 2020 MID-MONTH SNAPSHOT OCTOBER 2020 MID-MONTH SNAPSHOT RENT COLLECTIONS RENT COLLECTIONS
MULT
D
DAN BLACKWELL & TEAM
MULTIFAMILY SOCAL SURVEY
MULTIFAMILY SOCAL SURVEY
DAN BLACKWELL & TEAM Responses were collected from 26 ownersand andbordering include approximately 26,700 units in Orange County, an DAN BLACKWELL & located TEAM primarily Responses were collected from 26 owners and include approximately 26,700 units located primarily in Orange County, regions of Los Angeles County. regions of Los Angeles County.
The includes ClassThe B &median C properties The dataset primarily includes Class B & C properties ranging in size from 5to dataset 10-unit, primarily up through 100+ units. for allranging in size from 5- to 10-unit, up through 100+ units. The m properties in survey is approximately 45 units. properties in survey is approximately 45 units. Responses were collected from26 26owners owners and approximately 26,700 unitsunits located primarily in Orange bordering Responses were collected from andinclude include approximately 26,700 located primarily in County, Orangeand County, and bordering regions of Los Angeles County. regions of Los Angeles County. Our mid-October survey results are summarized as follows: Our mid-October survey results are summarized as follows: The dataset primarily includes Class B & C properties ranging in size from 5- to 10-unit, up through 100+ units. The median for all
The dataset primarily Class B45 & units. C properties ranging in size from 5- to 10-unit, up through 100+ units. The median for all properties in surveyincludes is approximately properties in survey is approximately 45 units. 4.9% 4.9% Our mid-October survey results are summarized as follows:
Our mid-October survey results are summarized as follows:
3.4% 3.4%
4.9%
4.9%
vacancy rate as of mid-October 95.1%
95.1%
3.4%
Delinquent/Outstanding 95.1%
vacancy rate as of mid-October
vacancy rate as of mid-October
95.1% Collected
3.4%
vacancy rate
Collected
as of mid-October Delinquent/Outstanding
W W W. MULTIFAMILYSOCAL .COM Collected Delinquent/Outstanding .COM W W W. MULTIFAMILYSOCAL
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www.aaoc.com November 2020 Collected Delinquent/Outstanding
W W W. MULTIFAMILYSOCAL .COM
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Changing — continued from 24 controlled housing, they collectively drafted many different proposals to curb evictions. This while most residents continued to pay their rent as agreed and others worked with management to defer rent and negotiate a payment plan. You are aware of the resulting eviction moratorium in AB 3088 and you may or may not have already been affected by the bill. AB 3088 ends January 31, 2021, however, I’ll remind you that New York City’s temporary rent control policies have been in effect since World War Two. With our state legislature like the proverbial kid in a candy store vowing AB 3088 is a temporary fix to a big problem, we’ll have to see how this plays out when the new legislative session begins in January. COVID–19 has also changed living arrangements and preferences quite a bit. After the onset of pandemic, renters fled pricey coastal cities and abandoned select city centers and expensive locales
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in favor of suburban or less pricey cities. Moreover, larger units became more preferred while high-rise living lost popularity fast. Some predict this is a short-term phenomenon, but for now, the second quarter of 2020 saw Los Angeles, New York City and the Bay Area experience significant negative net absorption, meaning more people moved out than moved in. With working at home the norm, coupled with restaurants, clubs, bars and cultural attractions being closed or restricted, the appeal of living in a pricey big city has eroded for now. In addition to this migration, millions of young adults have moved back home as the pandemic continues to cause financial strain and havoc. All of this has translated in higher vacancies and a slowdown or decrease in rents. Whereas overall asking rents are down slightly in suburban areas nationwide, they’re down 7% in central business districts, while in downtown San Francisco asking rents are down 16% from their March peak.
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November 2020
Rents in Orange County have remained fairly stable since COVID-19 broke out. I hear of small declines while rent concessions have increased over the last few months. According to CoStar’s analytics, Q4-2019 rents in Orange County topped out at $2,070 and dropped to $2,043 in Q2-2020. CoStar forecasts that rents will bottom out at $1,970 in Q1-2021. This represents less than a 5% drop, not great but not bad. Meanwhile vacancy rates look to trend as follows: Q4-2019 – 5.1%, Q2-2020 – 6.0% with a high in Q2-2021 of 6.6%. I will cover some of these other COVID effects in a future article but know that, so far, COVID-19 has changed our industry substantially and quickly! If you would like to chat with me about any of this, I welcome you to email me at: ctk@morganskenderian.com. Stay tuned…
CARES CARES for for Landlords Landlords Success Stories
Success Stories
The CARES for Landlords grant program to date has disbursed $432,433 for 11 different residential property owners to assist The CARES for Landlords grant program to date has disbursed 176 households in paying their past-due rent.
$432,433 for 11 different residential property owners to assist When a residential rental property company recently 176 households in paying their past-due rent. knocked on its tenants' doors in Santa Ana, residents got a pleasant surprise.
When a residential rental property company recently knocked on its tenants'wasn't doorsthere in Santa Ana, residents The property manager to collect unpaid rent, many owed after being financially got awhich pleasant surprise. impacted by COVID-19. Instead, they learned that all of their past-due rent had been paid through the City property manager thereprogram. to collect unpaid ofThe Santa Ana's CARES forwasn't Landlords
rent, which many owed after being financially impacted by COVID-19. Instead, they learned that all Some screamed, some cried, some said a prayer. And of their past-due rent had been paid through the City there were many smiles of joy and relief. of Santa Ana's CARES for Landlords program.
HOW CARES FOR LANDLORDS WORKS
The CARES for Landlords Program covers at least 80 Some screamed, somerent cried, some said a prayer. And percent of the monthly owed to participating there were many smiles of joy and relief. CARES for Landlords helps pay past-due rent that is owed landlords since April 1, 2020, provided that they agree to do the following: from tenants who have been financially impacted by • Not pursue the remaining 20% of rent owed for the COVID-19. This program helps the property owners of months covered under the program. The CARES for Landlords Program covers at least 80 residential rentalFOR units LANDLORDS recoup most of the rent they are HOW CARES WORKS • Not increase rent for the unit for a specified period. owed while removing the burden of often months of backpercent of the monthly rent owed to participating • Not assess late fees for the past due rent paid by rent from tenants. The payment is a grant that doesn't landlords since April 1, 2020, provided that they agree the program. CARES for Landlords helps pay past-due rent that is owed need to be paid back. It is just one of several forms of to do the following: from tenants who have been financially by financial assistance provided by the Cityimpacted of Santa Ana • Not pursue the remaining 20% of rent owed for the through theThis Santa Ana CARES COVID-19. program helpsprogram. the property owners of
residential rental units recoup most of the rent they are owed while removing the burden of often months of back- • • rent from tenants. The payment is a grant that doesn't need to be paid back. It is just one of several forms of financial assistance provided by the City of Santa Ana For more information, through the Santa Ana CARES program. please call
months covered under the program. Not increase rent for the unit for a specified period. Not assess late fees for the past due rent paid by the program.
714-667-CARE (2273) or visit www.santa-ana.org/CARES
For more information, please call 714-667-CARE (2273) or visitNovember 2020
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Apartment News
27
Calculating and Recalculating the Impact of Reopening
T
he impact that the coronavirus pandemic has had on apartment owners throughout Orange County has been — and continues to be — what might best be termed a rollercoaster ride. With the initial shutdown, everyone was concerned about delinquencies and non-payment of rent. Residents, themselves, were uncertain as to what the stay-at-home order meant, especially in terms of their jobs and futures. Already faced with a statewide freeze on court evictions, owners resorted to concessions and payment plans as a means for creating a path forward. As companies adapted and moved into to a virtual work environment and those deemed essential workers were in higher demand than ever, the local rental industry seemed to hold fairly steady. The stimulus checks, added unemployment benefits and payroll relief grants further alleviated immediate concerns, especially as reports of delinquencies remained reasonable. Yet all too soon there appeared to be cracks in the fragile equilibrium. The cracks had always been there, but the consequences of the pandemic and the shutdown brought into sharp focus that not every community was going to be impacted equally. At the beginning of this year, Tim Gorman wrote a series of articles about “How to Survive and Thrive with the New Norm” (Apartment News Magazine — January through April 2020). Over this four-month period, he addressed
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basic, action-item steps that owners needed to take in order to fully understand how their properties were positioned in terms of financial performance, security and growth. Back in January 2020, the “new norm” that apartment owners were then facing was the enactment of new statewide rent control law AB 1482. Nine months later, the situation is even more complicated with even greater constraints and potential restrictions. Perhaps one of the least considered, yet now most critical action items that Tim proposed was that of “reviewing your current tenant base.” As the reopening progresses, it is becoming more and more apparent that certain sectors of our economy are being hit much harder than others. This is particularly true of the entertainment, hospitality and travel industries. Even as this article is being submitted for publication on the last day of September, news is breaking about Disneyland’s announcement of a massive layoff of 28,000 employees in its Parks, Experiences and Products division. And, in many regards, that is only the tip of the iceberg. All of the surrounding hotels, motels, restaurants and shops supported by the tourists visiting this iconic entertainment attraction are being decimated. So, while owners of apartments in other areas of Orange County whose residents are employed in less impacted sectors are seeing a return to relative normalcy, there remains a significant
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November 2020
BY SONYA LOERA
number of owners who still face huge uncertainties. Even if Disneyland is allowed to reopen even partially, will that be enough to change the trajectory? What options are there? First and foremost, owners of properties heavily populated by residents employed in the entertainment and hospitality industry sectors need to take a serious look at how they are positioned. Yes, everyone at WR Gorman keeps saying the same thing. However, without knowing in very concrete terms, the income and expense facts behind the cash flow generated by each and every property owned, as well as projections for what may happen, it is virtually impossible to make good decisions. Simply ignoring the realities or declaring all is lost is not the answer. It is only through an understanding of how you are positioned — not just with each property but in terms of your entire real estate and financial portfolio, as well as your own personal situation — can you gain the perspective needed to chart a course forward. By taking this approach and going through the action steps outlined in Tim’s Survive and Thrive series of articles, investors are able to better look at all of the options and then make smart and informed decisions. There is no right or wrong answer. Everyone’s situation is different and what works for one owner may not be the best solution for another. Reopening — continued on page 41
November 2020
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Apartment News
29
The Necessity for a Diversified Economy
D
iversity has many definitions with the least of which explored is a diversified economy. My city of Huntington Beach has long been recognized as a global tourism destination. We are known as Surf City and host many events annually to attract tourism. The US Open of Surfing, Great Pacific Air Show and our Independence Day celebration and parade are just a few of the many events hosted by the city. These events, along with many others, coupled with our world-famous beach draw an estimated 15 million visitors per year. We count on the visitor spending for sales tax and hotel transient occupancy tax income to replenish our General Fund. The COVID-19 global crisis caused tourism to come to a virtual halt resulting in a concomitant halting of sales tax and transit occupancy tax revenue. The crisis also caused a severe slow down in local spending resulting in the need to trim the city’s budget by about $20 million. I am of the opinion that trimming the budget so severely was largely avoidable had we maintained a diversity of economy. Huntington Beach missed out on potentially earning about $44 million in revenue had we not adopted a de-facto building moratorium in May of 2015. Economic development usually means job growth. Job growth requires housing growth if you want to sustain job growth. Simply put, the creation of housing must go hand in hand with job
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Apartment News
growth as local spending is driven by local residents. In 2010, the Beach Edinger Corridor Specific Plan was approved, paving the way for up to 4,500 new housing units. This zoning overlay would revitalize obsolete strip malls by replacing them with mixed-use development. Mixeduse is usually commercial and retail with residential in the same building. In May 2015, the city council majority voted to reduce the approved zoning from 4,500 to 2,100 dwelling units. This reduction in units caused the city of Huntington Beach to lose its Housing Element compliance. The city also lost the revenue and new resident spending from the lost 2,400 units. Those lost 2,400 units were built in other cities. All of this could have been avoided and our General Fund would have the necessary financial cushion to weather the current storm had we kept the zoning in place for the previously approved 4,500 units. To wit; 1. 2,400 new attached housing units valued at an average of $500,000 each (conservative) would have a value of $1.2 billion. Annual property taxes net to the city is about $1.5MM. Property tax is Huntington Beach’s largest source of income. $80MM in 2018 and $89MM in 2019 with $92MM projected for 2020. Five years of lost property tax revenue cost the city about $7.5MM.
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BY COUNCILMAN MICHAEL POSEY, CITY OF HUNTINGTON BEACH
2. 2,400 units would have generated $35,267,544 in builder fees. Builder fees, like Park Impact Fees are restricted funds for specific purposes but these funds free up General Fund dollars for other discretionary spending. 3. 2,400 households generate an average of $10,000 per year in local spending. $24 million in local spending into Huntington Beach’s retail and restaurant economy would result in $240,000 net sales tax revenue for the General Fund. Five years of lost sale tax revenue cost the city about $1.25MM. 4. The city of Huntington Beach also did not qualify for many grants including the lost SB 2 planning grant of $625,000. Those funds would have been used for planning purposes for our Navigation Center (homeless shelter). Thankfully, the city now has a complaint Housing Element and qualifies for operational expenses for our Navigation Center This is a conservative calculus that excludes speculative losses that could include lost sales tax and transit occupancy tax revenue from additional hotel nights due to increased visitors and workers, local spending and jobs during construction, costs associated with staff time on Housing Element compliance challenges and staff time on budget Necessity — continued on page 32
November 2020
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November 2020
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31
Major Earthquake? Insurance Alone Won’t Protect You
N
obody should be caught without insurance. It’s an essential tool to guard against excessive risk associated with our automobiles, our property, our health, even our lives. But while insurance may help to cushion the blow of an accident or worse, it does nothing to prevent these adversities from occurring. If you own a building at risk of damage in an earthquake, you have four basic options to consider: 1. The “Do-Nothing” Approach 2. Purchase Insurance and Don’t Get a Retrofit 3. Invest in a Retrofit and Don’t Get Insurance 4. Retrofit Your Property and Get Insurance at a Discount Do Nothing: Few people would seriously argue the do-nothing approach — is the best to follow. Seismologists warn that a major quake — one with the force to rip along the San Andreas fault and displace it by an average of nine feet — is long overdue. This looming 7.8-magnitude earthquake in Southern California would result in more deaths and nearly twice the damage as the 1994 Northridge earthquake to our buildings, including infrastructure such as critical transportation, power and water systems. Insurance Only: Purchasing insurance without a retrofit, is better than doing nothing. Depending on the level of
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coverage you buy, it can cover all or part of the damage to your building, its contents, and perhaps income lost if your building becomes uninhabitable. When considering this option, it’s important to factor in the cost of deductibles, which can be as much as 15 percent of the value of a building. For a million-dollar structure, that would require $150,000 out-of-pocket before you could even start to collect on your policy. In these instances, a retrofit may be much more affordable. Retrofit Only: Investing in just a retrofit and not getting insurance represents a tangible step toward preventing damage or injury in a major earthquake. Retrofits are proven to help dramatically reduce the risk of building failure during an earthquake. Many insurance carriers recognize this and will require retrofits of vulnerable buildings before providing earthquake coverage for them. Financial institutions are increasingly not lending on buildings that are not retrofitted. Retrofit and Insurance: Getting a retrofit and earthquake insurance, is the best way to protect a property owner. This is by far the safest option. A retrofit helps to secure the building and minimize damage and loss. Insurance helps to keep building owners covered in the event of any damage, and the coverage can include loss of contents, liability and more.
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November 2020
BY ALI SAHABI
About the Author: Ali Sahabi, a licensed General Engineering Contractor (GEC), is an expert in seismic resilience and sustainability. He is Chief Operating Officer of Optimum Seismic, Inc. The Optimum Seismic team has completed more than 3,500 seismic retrofitting and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California.
Necessity — continued from 30 modifications due to revenue shortfall. To summarize, economic growth plans must include attracting new businesses along with attracting new residents. This can all be easily accomplished with smart and thoughtful zoning coupled with the political will of local elected officials to approve well planned projects. About the Author: Mike Posey is presently serving his second term as a member of the Huntington Beach City Council. He was elected in 2014, after serving on the Planning Commission, and was re-elected in 2018. He has represented Orange County as a member of the Southern California Association of Government’s Regional Council and its Community, Economic and Human Development Policy Committee. Posey also serves as Chair of the Association of California Cities Orange County’s Housing Committee. Additionally, he frequently participates on housing issue speaker’s panels and is scheduled as a guest lecturer at Cal State Fullerton to address housing.
Vulnerability & Retrofitting 101 How to Know if Your Rental Property is at Risk… and What You Can and Should Do About It.
The Apartment Association of Orange County and Optimum Seismic invite you to a free informational workshop on seismic retrofitting and the steps you can take to protect your rental property investment. In addition to more cities starting to consider local retrofitting ordinances, state law will soon require all multifamily properties to undergo inspections of their decks, balconies, stairways, and more. Get the facts about seismic retrofitting and decide the best course of action for your rental property: • • • • • • •
Soft-story buildings and the importance of seismic retrofitting Are seismic retrofitting ordinances coming to Orange County? Identifying areas of structural vulnerability on your rental property The different types of buildings that can be retrofitted and what is involved Reasons to Retrofit — Protecting your residents, your staff, and your investment The cost of seismic retrofitting and financing alternatives Deck, balcony and stairway inspections — Getting ready for the SB 721 compliance deadline
Date:
Tuesday, December 15, 2020
Time:
1:00–2:00 p.m.
Location: Wherever You Are. It’s a Webinar! Cost:
Free!
Register Online: www.AAOC.com
November 2020
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Apartment News
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State of Play: Federal Eviction Moratorium Muddies State and Local Landscape Special from the National Apartment Association
T
he public health crisis caused by COVID-19 and the policy response at all levels of government has severely affected the apartment industry, from small mom-and-pop owners to larger multifamily housing providers. Most of the nation’s governors issued stay at home orders and eviction moratoriums to reduce the spread of coronavirus in the first months of the pandemic. But, while many areas have begun reopening and allowed their moratoriums to expire, 17 states and many of the nation’s larger cities continue to have emergency eviction restrictions in place via executive order, legislation or court order. On top of this patchwork of state and local eviction restrictions, the U.S. Centers for Disease Control and Prevention (CDC) recently issued a federal eviction moratorium, effective through the end of the year. The National Apartment Association (NAA) acted quickly to notify its members of the order, analyze it and develop operational guidance for its members (including a 90-minute educational webinar). On September 18, NAA joined a lawsuit filed by the New Civil Liberties Alliance (NCLA), challenging the CDC order and the agency’s authority to issue it. NAA also joined its coalition partners in calling for Congress to pass a robust federal rental assistance program to aid struggling housing providers and their residents suffering from the severe economic effects of COVID-19.
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In light of the CDC’s order, which went into effect on September 4, NAA spoke to a number of state and local apartment association leaders and government affairs professionals about the state of play in regards to eviction policy in their states, the impact of the new CDC order and what they are doing to advocate for the industry in this incredibly difficult political environment.
Advocacy Challenges
The types of emergency eviction policies established across the country vary greatly depending on party control and the power dynamics within the state. While some policymakers in progressive-leaning jurisdictions have made sweeping temporary measures permanent by codifying them into law, others continue to promulgate short term extensions of eviction moratoriums or other renter protections through emergency powers. With either approach, their goal remains the same: to minimize the risk of displacement and impact of COVID-19 on renters. As a result of this patchwork, NAA’s affiliated apartment associations have faced differing sets of challenges. Arguably the most challenging situation is dealing with continued extensions of eviction moratorium by executive order with Illinois being one of those states. The Chicagoland Apartment Association (CAA), for example, acted quickly and adjusted their advocacy strategy to concentrate on these new challenges.
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November 2020
“Governor Pritzker has continued every 30 days to issue that executive order [establishing an eviction moratorium],” says Tom Benedetto, Director of Government Affairs for CAA. “That has left us in a precarious position every month to try and re-engage and make our case to the governor’s office, to lawmakers.” Currently, Illinois’ eviction moratorium prevents housing providers from commencing eviction actions or engaging government agencies to enforce them. Convincing the governor to allow the moratorium to expire has been a tall task, so CAA, according to their Executive Vice President Mike Mini, has attempted to achieve modifications to the order, tailoring the moratorium to cover residents directly affected by COVID-19. “Our strategy has been to advocate to the Governor that the order is too broad, that residents should have to show they have been financially impacted by COVID-19 to receive eviction protections…we’ve been trying to get him to recognize there is a certain percentage of residents out there who we believe are taking advantage of the moratorium and simply not paying rent because they know that there’s nothing that anybody can do about it.” In other parts of the country, the industry has faced eviction restrictions imposed by the court system. Various state supreme courts, including Tennessee’s Supreme Court, reacted to State of Play — continued on page 36
November 2020
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35
State of Play — continued from 34 the pandemic by modifying court procedures and issuing stays for a variety of case types, including landlord-tenant. Even after supreme court restrictions expired, landlord-tenant courts in some jurisdictions refused to hear any cases in the state. “We had judges in Davidson County [Nashville] that simply weren’t hearing eviction cases. So even when the Supreme Court order expired…there were judges that were choosing not to hear cases and that was occurring through the end of August,” says Catie Lane Bailey of Waller Lansden Dortch & Davis PLLC, who represents the Greater Nashville Apartment Association. “Exceptions were being made for safety and welfare, but they were not hearing any cases related to nonpayment of rent.”
Confusion Reigns on CDC Order’s Reverse Preemption
The CDC’s eviction moratorium adds another layer to the complex patchwork of eviction regulations. The most important aspect of the order from a state and local policy perspective is its reverse preemption, which exempts any state with similar or greater eviction protections. The lack of guidance has left the industry to make educated guesses on how this reverse preemption works. From Bailey’s perspective, there is going to be a lot of confusion. She remarked “From an implementation standpoint it seems that all eviction moratoriums have the same effect. It’s going to be pretty challenging to determine if a state or local policy meets or exceeds the CDC standard.” In New Jersey, under Governor Phil Murphy’s Executive Order 106, the state has a moratorium on nonpayment of rent cases for the duration of the Public Health Emergency or State of Emergency. Courts are hearing cases of alleged lease violations with added procedural safeguards under Court Directive 20-20, including use of virtual hearings. According to Nick Kikis, the New Jersey
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Apartment Association’s (NJAA) Vice President of Legislative & Regulatory Affairs, the indefinite nature of the state’s moratorium and the decision by courts to hold virtual hearings means there is an argument that the order does not apply. “I think the most important question is whether the order prohibits filing, mediating or adjudicating cases. My opinion is that the order is limited to stopping the removal of a tenant after judgement is concerned. I think that’s supported by (1) the definition of eviction in the order (which is the removal of a tenant), and (2) the authority and justification for the CDC order (which is to prevent interstate spread of COVID-19 — adjudicating or mediating a case over zoom could not lead to interstate spread).” For Mini, CAA members are facing a different prospect. Even though the Illinois protections appear stronger than the CDC order and therefore exempts the state, the severe penalties for violating the order are posing as a deterrent to taking any eviction action. “I think the order is pretty clear that if a state moratorium is more stringent or goes further than the CDC moratorium, then the state moratorium would still apply and be in effect. We’re operating under that guise until at least September 19 when the governor’s order is set to expire. Bottom line is there’s just a lot of uncertainty at this point.” So far, California Governor Gavin Newsom has been the only governor to give an interpretation on the CDC order publicly. On September 2, Newsom said the order would not apply in California because the state has stronger eviction protections established by the recently passed AB 3088, the COVID-19 Tenant Relief Act (CTRA). “Our protections are not impacted by those federal rules and regulations. Our protections go a little farther than the federal government. There is no income cap as the federal government currently has.” To further bolster his point, the governor noted that the CRTA will be in effect until February,
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November 2020
while the federal December 31.
order
Where do we go from here?
expires
The CDC’s order now intensifies the strain of operating rental housing during these difficult times and puts the financial solvency of properties in greater jeopardy. This scenario puts entire communities of renters at risk for displacement and will exacerbate housing affordability challenges in the long term. NAA continues to encourage the Administration and applicable federal agencies to issue guidance clarifying the outstanding issues in the CDC order as well as the ongoing challenges associated with the CARES Act notice to vacate requirement. Congress and the Administration’s previous efforts to provide robust financial assistance to households and businesses impacted by COVID-19 prevented widespread evictions and helped to ensure the continued viability of the rental housing industry. As they consider additional COVID-19 relief and recovery efforts, we urge Congress and the Administration to take meaningful action now by providing robust emergency financial assistance to the millions of renters and housing providers who will now be affected by federal eviction restrictions. NAA continues to work with its affiliate network as we collectively serve as the voice of the rental housing industry and support the industry’s advocacy priorities at all levels of government. In addition, the Association is committed to challenging the CDC’s overreaching order with additional legal challenges throughout the country. The rental housing industry should not be held solely responsible for solving our nation’s housing crisis, which has been exacerbated in this pandemic, and government agencies should not trade one crisis for another. To learn more about eviction policy, please contact Alex Rossello, Manager of Public Policy or visit the Eviction Policy page on the NAA website.
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AAOC DAY OF EDUCATION
Wednesday, November 18, 2020, 9 a.m. – 4 p.m. Live Webinars Presented via Zoom
9–10 a.m.
Morning Keynote Session: Wrestling Resident Issues Complaints, Roommates, Neighbors, Day Cares, Transfers, Parking, Special Requests… All in a day’s work, isn’t it? Angel Rogers will address these issues head-on and get some great dialog going about how to handle the craziest of all situations! You will go back to your property armed with all the right solutions to Sponsored by: your everyday challenges! Angel Rogers has held numerous property management and corporate education and training positions over the years, and for the past decade has been the owner of her own training and consulting business for the multi-family industry.
10–11 a.m.
Legal Update • Navigating the COVID-19 Tenant Relief Act of 2020 • Issues and Trends • Best Management Practices • Strategies to Survive These Challenging Times Stephen C. Duringer, Esq. The Duringer Law Group, PLC & AAOC Board Member
11 a.m.–12 p.m. Fair Housing in Your Rental Community • Update on Fair Housing laws • The Fair Housing Council of Orange County as a resource for rental property owners and managers • Making your management policies and property rules Fair Housing compliant Denise Cato President/CEO, Fair Housing Council of Orange County
12–1 p.m.
Sponsored by:
Sponsored by:
Afternoon Keynote Session: Developing the Leader Within YOU! The world becomes a better place when people become better leaders. Developing yourself to become the leader you have the potential to be will change everything for you. It will add to your effectiveness, subtract from your weaknesses, divide your workload, and multiply your impact. But here’s the problem, most organizations operate from a hierarchical leadership structure. Leaders “move up” the ladder in an organization, and, once there, often see themselves “above” their team. If you’re really good at your job, you get promoted. Eventually, you get promoted to a position where you’re now responsible for the people who do the job you used to do. However, you’re not taught how to do that. Current culture tells us leaders are born, but Jason will teach on 2 of the 10 critical components of authentic, personal leadership on how leaders are made — not born. Jason Stoughton is an accomplished and sought-after inspirational speaker and trainer, and a nationally recognized figure in the multifamily industry. His unique ability to relate to evolving client needs and provide solutions & results help firms become more effective at increasing productivity, market share and profits.
Cost:
Members — $100 “All Inclusive” Day Pass or $25 per webinar Non-Members — $250 “All Inclusive” Day Pass or $50 per webinar Program subject to change. Register Online — www.AAOC.com
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Apartment News
www.aaoc.com
November 2020
Rental Housing Economic Forum Panelists:
1–2 p.m.
Moderator:
Sponsored by:
Ed Coulson Professor of Economics and Public Policy, UCI
Nick Lieberman Bona Fide Mortgage & AAOC Board Member
2–3 p.m.
Get $mart with Energy Efficiency • • • •
Energy efficiency options for multifamily communities Rebate and incentive programs that help pay for improvements Bundling energy efficiency upgrades RUBS: Financial benefits for owners, utility conservation for residents
Moderator:
Marie Kaplan President NextLevel Property Solutions
3–4 p.m.
Michele Kauffman Mark Thoeny Executive Managing Director Credit Manager/Underwriter Cushman & Wakefield Multifamily Lending, Fannie Mae
Panelists:
Ryan Carter Energy Consultant
Sarah Hoverson Account Executive Livable
Mary Finn Parker Multifamily Program Manager Southern California Edison
The Top 10 Questions to Ask Before Hiring a Property Management Company Are you considering transitioning from self-management of your income property to hiring a professional property management company? Find out what questions you should be asking yourself and prospective management companies to ensure you make the best informed decision.
Moderator:
Richard Lombardi President RML Properties, Inc. CCIPS Institute
Panelists:
Melissa Ke Independent Rental Owner
Jeremy Metz Senior Vice President Jamboree Management
November 2020
Marco Vartanian President Sullivan Property Management
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Apartment News
39
Remembering Twyla Frank
T
he Apartment Association of Orange County recently lost a beloved member of its extended family. Twyla Frank was a loyal, dedicated, and valued member of the AAOC staff from 1967 until her retirement in 1995. She reliably assisted members and provided service with a smile, contributed to the success of
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countless association meetings and events, and kept the office running smoothly even during the most chaotic of times. Twyla will always be remembered for her warmth, dry sense of humor, approachability, and commitment to AAOC and its members. Even in retirement, she remained connected with
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November 2020
AAOC for many years, attending events, offering her support and assistance, and Reopening — continued from 28 maintaining friendships that would About the Author: continue until her passing. Sonya Loera joined WR Gorman & Associate in 2013. Rest in Peace, Twyla.
With a background in accounting she serves as not only a real estate agent and officer manager, but also as a transaction coordinator and property manager.
Founded in 1972 by William (Bill) R. Gorman, this Brea, California-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that creates sustainable legacies for investors and their heirs.
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November 2020
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41
Join the WelcomeHomeOC Network. Fill Your Vacant Units while Doing Good.
I
t’s been just over a year-and-a-half since the launch of Orange County United Way’s United to End Homelessness’ WelcomeHomeOC landlord incentive program. In partnership with the Apartment Association of Orange County (AAOC) and its compassionate members, the program is making great strides in our shared goal of finding stable, supportive and safe housing for our neighbors experiencing homelessness. We’ve enjoyed a successful yearlong partnership and in 2021 are hoping to build on our joint successes. Many more individual, Veteran, and family voucher holders are still in need of secure housing. So, we will continue to encourage more AAOC property owners to help us bridge the housing gap for our most vulnerable population — and assist their business at the same time. To date, 61 property owners of all portfolio sizes have joined the WelcomeHomeOC network, and 23 of them are AAOC members. In fact, 70 out of the 148 households who’ve been placed in housing are in AAOC member apartment units across 12 cities in Orange County including Garden Grove, Westminster, Anaheim, Tustin, Lake Forest, Huntington Beach, Fountain Valley, Costa Mesa, San Clemente, Orange, Mission Viejo and Brea. The WelcomeHomeOC program places individuals and families experiencing homelessness, who have rental assistance vouchers referred through the Public Housing Authorities, into
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private market rental units throughout the county. The program streamlines the process for apartment owners like you and provides incentives and support, including funding for security deposits, unit holding fees, a sign on bonus and access to a damage mitigation fund. The program has had an extremely high success rate. To date, it has helped house more than 230 individuals with ZERO evictions. Its turnover rate of 5.6% is extremely low compared to the 2018 renter turnover rate of 19.5% in Orange County. WelcomeHomeOC maintains a wait list of eligible families and individuals in need of housing, which means your vacancies will be filled quickly, and since the program’s inception, 100% of rent has been collected in full. “We launched WelcomeHomeOC last year with the goal to end homelessness in Orange County and remove potential financial barriers for property owners to encourage them to rent to voucher holders,” said Susan B. Parks, president and CEO of Orange County United Way. “AAOC members have been essential partners. We wouldn’t be where we are today without their support and help. Their dedication and commitment have strengthened this initiative even more and we’re so grateful.” If you’re a rental property owner, we encourage you to attend one of our workshops to learn about the WelcomeHomeOC program and the business benefits available to you. We
www.aaoc.com
November 2020
BY ORANGE COUNTY UNITED WAY
invite you to join your fellow AAOC members as together we give hope to those who need it most, especially during these unprecedented times. Individuals like Day. Army veteran Day returned from deployment in 2012 and was diagnosed with PTSD. Even working 60-hour weeks and two jobs, she couldn’t build enough savings for move-in cost plus rent. Day became homeless and was living in a borrowed car. Her situation seemed hopeless. But then WelcomeHomeOC program helped her find an apartment where she could use her housing voucher. She has now a place to call home and pays 30% of her income toward the rent. With Veteran’s Day on November 11 and Hunger and Homelessness Awareness Week from November 15–22, let’s continue working together to help every individual, family, and veteran experiencing homelessness in Orange County find a safe place to call home. What affects one of us affects all of us. Stable, permanent housing is an essential human need. Most important of all, it provides safety and comfort to individuals as they strive to improve their overall quality of life. For more information about the program, contact Kristine Peters at (949) 263-6139 or KristineP@UnitedWayOC. org. You can also register for one of the upcoming virtual WelcomeHomeOC Property Owner Workshops at www. welcomehomeoc.org
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43
October General Membership Meeting Recap
T
he Apartment Association of Orange County (AAOC) marked its final General Membership Meeting of 2020 with the presentation of its second annual, Halloweenthemed “Property Management Horror Stories” discussion panel. This year’s panel of multifamily professionals featured Frank Alvarez, AAOC president and Operations Director & Co-Owner of Buffalo Maintenance, Inc.; Jessie Childers, Regional Property Supervisor of Santa Fe Management; and Terence Carney, Partner with the law firm of Wesierski & Zurik, LLP. Carney kicked off the program by discussing the current COVID-19 environment and the related nightmares it is causing rental-housing providers, including the handling of evictions and the collection of rent in the aftermath of Assembly Bill 3088. He stressed the need for patience and caution, particularly with evictions, and that the eviction process is not really going forward at this point. Not only is there a backlog of
eviction filings, but hearings are going “virtual” in some cases and it has become a heavily “pro-tenant” climate. Carney recommended using AAOC’s AB 3088-compliant operational forms to document COVID-related tenant rent issues and ensure that rental housing providers are operating within the perimeters of the law. He also pointed out that nuisance and damage to property evictions can move forward but advised to check if your city has any specific eviction moratorium conditions in place. The panel discussion then shifted to the issue of subletting. Childers stressed the necessity of staying on top of your properties, ensuring that the people on the lease are the only people living in the unit, and that vacant units are truly vacant. She shared a story in which an onsite manager was indulging in this questionable practice and the importance of stating in the lease that subletting is not allowed. Alvarez acknowledged that this continues to be
a problem and stressed the need for continual verification of units. All three panelists agreed, even if you have someone overseeing your property, it is essential that you remain involved and aware of the goings on. Alvarez further emphasized the importance of thorough property inspections. He pointed out the need for not only checking traditional living spaces, but also garages, laundry rooms and maintenance areas, placed where he has found unauthorized occupants in the past. “There is nothing that replaces a good yearly visual inspection of every single unit and common areas,” said Alvarez. Creepy crawlers then became the next topic of discussion, with Carney proposing that a full investigation of the issue and identifying the origin of pest problems was critical. Alvarez added the need for seeking professional pest assistance and thoroughly documenting the remediation process. He recommended treating units that share
David Cordero (right) introduces Santa Ana housing manager Judson Brown and loan specialist Claudia Shaw (left) to discuss Santa Ana’s CARES for Landlords Rental Assistance Program.
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Apartment News
www.aaoc.com
November 2020
Frank Alvarez, David Cordero and Jessie Childers (top) listen as Terence Carney (bottom) discusses AB 3088 and the nightmare scenario it is presenting for the rental-housing industry.
common walls with one another, not just focusing on the source apartment, as pest infestations tend to spread out. Another discussion point involved completing repairs and renovations while tenants are occupying their units. Childers pointed out that minor maintenance work is being deferred in her units during COVID. Carney recommended health and safety protocols be implemented and timelines provided if projects are going to take place. He said the important component is to keep tenants informed and to provide timeframes for completion. The final discussion topic focused on apartment units being used as shortterm rentals, such as Airbnb. It panel discussed potential problems and recommended that rental property owners and operators verify with their particular city if short term rentals are even allowed. An growing number of cities have adopted ordinances that prohibit or heavily regulate this industry. The evening concluded with an announcement about the format and location of AAOC General Membership Meetings in 2021. While the goal is to resume “in-person” meetings at some point next year, continually changing state and county COVID health policies and guidelines makes it difficult to predict when that can happen. At this time, AAOC is looking to implement a
hybrid model that will offer limited capacity seating for the “in-person” meeting at the AAOC Office in Santa Ana while the “online” meetings will continue to be presented via Zoom. Keep your eyes open for further updates via email, social media, and in the December and January issues of Apartment News. Finally, AAOC would like to extend a sincere thank you to Contemporary Information Corporation, Remote Ally/Virtual Guard Post, and Southern California Edison for their sponsorship of the October General Membership Meeting. These meetings and other AAOC events would not be possible without the generous support and sponsorship of our Product & Service Council members.
We look forward to seeing you at the next AAOC General Membership Meeting on Tuesday, January 19, 2021 — definitely online and hopefully inperson, as well.
Director’s Message — continued from 6 will share their experiences and offer suggestions on the questions you should be asking of yourself and prospective management companies to ensure you make the best-informed decision. I look forward to seeing you online for AAOC’s Day of Education on Wednesday, November 18, 2020. To purchase an all access “day pass” to attend every webinar or to purchase individual webinar admissions, visit at www.AAOC.com. If you have any questions, please call AAOC at (714) 245-9500.
Are you looking for a particular product or service? We can help! Visit our Service Provider Directory beginning on page 59 for the resources you need! November 2020
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Apartment News
45
Government Policy Response to COVID-19 Creates Conditions for Spread of Rent Regulation Special from the National Apartment Association
T
he economic effects of COVID19 have spurred policymakers at all levels of government to employ eviction moratoriums of varying lengths to protect renters, particularly those of low or moderate-income, from displacement. While these restrictions have largely achieved that aim — at the expense of the rental housing industry – the results are merely temporary and have led renters to accumulate large amounts of debt that, based on past industry experience, will never fully be repaid. Unpaid rent will eventually come due and, when it does, renters who have not received rental assistance dollars will be on the hook. In response, renters’ rights advocates have promoted various types of rent regulations as a one of a group of policies intended to protect renters from eviction and displacement. For example, Our Homes, Our Health is a renter advocacy group that has been pushing for drastic policy changes to protect renters during COVID-19, leaning on the argument that “housing is health care.” Recently, these advocacy groups have begun using a “price-gouging” argument to push for removing rent control preemptions and passing rent cancelation legislation. They contend that COVID19 and the economic instability it has wrought necessitates regulating rent increases to prevent widespread displacement. With additional aid from Congress looking increasingly unlikely until at least after the election, policymakers could see aggressive rent regu-
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Apartment News
lation policies as a low-cost option for cash strapped jurisdictions searching for ways to protect vulnerable renters. While there are only six states that have either enacted statewide rent regulation or allow for local rent regulation, price gouging laws are much more common, with 36 states having such laws on the books. Generally, price gouging laws prohibit the sale of “necessities” for an excessive price during state and local emergency declarations. COVID-19, and the substantial job losses that have resulted, has bolstered the case for making it more explicit that housing is a necessity covered by price gouging measures or going a step further, enacting even more stringent rent regulation laws. A specific example of housing activists and organizers deploying this pricegouging strategy is occurring now in Chicago. Alderman Byron Sigcho-Lopez, who supports the passage of rent control to help struggling families, says jobless residents are hurting. He has called on Illinois Governor J.B. Pritzker to honor his campaign promise to enact rent control, “what we’re talking about here is stability in housing…in our neighborhoods.” Pilsen Alliance Director Moises Moreno goes further, calling on the governor to cancel rent and mortgages to prevent widespread displacement of Chicago renters. “We are seven months into the pandemic, and we are still suffering as a community,” Moreno said. “The people can still not afford to pay their rent…or pay their mortgage.
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November 2020
Where is the help coming from our governor and our elected officials? We don’t see it.” Similar arguments are being made in California by the AIDS Healthcare Foundation in support of Proposition 21, a second attempt in less than two years to significantly amend the Costa Hawkins Act of 1995. Costa-Hawkins places necessary restrictions on California localities’ ability to implement rent control, including limiting which units can be regulated and preventing the regulation of rent increases for rent controlled units upon vacancy. In a recent article, Cynthia Davis, Chair of the Board of AIDS Healthcare Foundation, argued that Prop 21 is needed due to the economic impacts of COVID-19 on renters and the legislature’s decision not to cancel rental debt in a compromise bill on evictions passed in August. “As to the COVID-19 crisis and its impact on housing: the medical, humanitarian and economic devastation is unprecedented. As many as 5 million Californians were at risk for eviction at the beginning of September…The hastily enacted legislation [AB 3088] does not wipe out unpaid rent, and landlords can, and many no doubt will, begin to aggressively pursue that debt — and resultant eviction — in civil court starting March 1, 2021.” The National Apartment Association (NAA) expects more legislatures to propose rent regulation on an emergency basis, opening the door for consideration of more permanent
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47
legislative changes. At the state and local level, several jurisdictions have considered or enacted temporary rent freeze or cancellation policies during COVID-19. California and New York have seen rent cancellation bills introduced and gain some support. Washington State, Los Angeles, CA, Washington, DC, as well as Baltimore, Howard County, and Salisbury in Maryland have passed temporary rent freezes through the end of their local emergencies via either executive order or city council ordinance. The Massachusetts legislature is considering similar legislation that would allow cities and towns to implement a rent freeze or rent control for the duration of the state and federal state of emergency declarations due to COVID-19. At the federal level, Representative Ilhan Omar (D-MN-05) introduced the Rent and Mortgage Cancellation Act back in February, a bill that would have forgiven rent obligations through the end of the Federal Emergency Management Agency’s (FEMA) Declaration of Emergency due to COVID-19. Senator and vice presidential candidate Kamala Harris (D-Calif.) introduced the Rent Emergencies Leave Impacts on Evicted Families (RELIEF) Act in July, a bill that included a ban on rent increases for a full year after enactment. These bills have not gained much traction in the 116th Congress, but if Democrats achieve control of the Senate and the White House in November, it would drastically improve
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the chances of passage. While presidential candidate Joe Biden is on the record against the implementation of a national rent control policy, he supports the federal government cancelling rent and mortgage payments during the pandemic. In an interview with Good Luck America, Snapchat’s daily politico show, Biden stated that doing so is urgently needed. “There should be rent forgiveness and there should be mortgage forgiveness…It’s critically important to people who are in the lower-income strata.” NAA and its affiliate network have advocated diligently against these types of adverse policy measures and will continue to do so moving forward.
Advocacy Strategy
To help combat the ongoing push for increased rent regulation, the rental housing industry will have to use multiple tactics and messages. One example is to articulate the pivotal role apartment properties play in supporting municipal tax bases. Nationwide, apartments contribute $58 billion in taxes to the local economy each year.[1] Cities across the country are facing massive budget shortfalls from the COVID-19 pandemic, increasing the importance of these tax contributions. A 2019 study by NAA and Capital Policy Analytics quantifies the detrimental effects rent regulation would have, especially in a time of strained municipal budgets. The study modeled the impact of implementing a rent cap on the cities of Chicago, Denver, Seattle, and Portland. Along with significant consequences for maintenance and new construction, a rent cap of seven percent would result in hundreds of million of dollars in property value loss, translating into lower tax collections totaling between $3.5 million (Denver) and $6.1 million (Chicago) annually. This study demonstrates that even what is considered a more conservative ceiling on rent increases would have a substantial impact on property values and tax collection.
www.aaoc.com
November 2020
Continuing to push for the funding of rental assistance programs will also be crucial to staving off rent regulation policies. If designed appropriately, these programs support struggling renters and housing providers equally and preserve tax contributions and the 17.5 million of jobs supported by the rental housing industry, reducing the perceived need for rent regulation. Like eviction moratoria, rent control and other rent regulation policies fail to address the ongoing housing and financial instability of renters. Eviction and rent restrictions will only exacerbate the housing affordability crisis by placing increased financial pressure on housing providers, especially small mom and pop owners who operate much of the nation’s naturally occurring affordable housing. Balanced housing policy is needed to address the supply and demand imbalance that inflates rents and facilitate the construction of more housing at affordable price points. Efforts at the Federal, state, and local level to provide financial relief to households and businesses affected by COVID-19 prevented widespread evictions and displacement of renters. However, more needs to be done. On the Federal level, while the inclusion of rental assistance in the House passed HEROES Act was a step in the right direction, the amount is insufficient to fill the gap created by the expanded and extended 12-month eviction moratorium. NAA and its affiliated apartment associations continue to work aggressively on behalf of the rental housing industry to protect our interests and emphasize that more assistance is required to aid struggling owners and operators of rental housing. To learn more about rent regulation, please contact Alex Rossello, Manager of Public Policy at arossello@naahq.org or visit the Rent Regulation Policy Page on the NAA website at https:// www.naahq.org/advocacy/policyissues/rent-regulation.
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AAOC’s Legal and Operational Forms New Tenant Forms
Effective 1/20
Legal Notices
QTY.
FORM #
PRICE
QTY.
FORM #
_____
1105
Bedbug Addendum (2017)
DESCRIPTION
$ 5.95
_____
1170
Proof of Service (2020)
DESCRIPTION
$ 5.95
PRICE
_____
1110
Disclosure of Lead-Based Paint & Lead-Based Paint Hazards Addendum (2017) $ 5.95
_____
1240
Notice and Demand Regarding Dishonored Check (2011)
$ 5.95
_____
1125
Non-Smoking Addendum to Rental Agreement (2017)
$ 5.95
_____
1370
Rent Reminder (2015)
$ 4.65
$ 10.95
_____
1430
Notice of Change of Terms of Tenancy (2008)
$ 5.95
_____ *1140
Agreement to Rent or Lease (2020)
_____
1141
Just Cause and Rent Cap Addendum (new)
$ 5.95
_____
1460
Three Day Notice to Pay Rent or Surrender Possession (2020)
$ 5.95
_____
1160
Application to Rent (2018)
$ 5.95
_____
1470
Three Day Notice to Perform Covenants or Quit (2020)
$ 5.95
_____
1215
Insurance Information for Residents (2015)
$ 5.95
_____
1480
Three Day Notice to Surrender Possession (2020)
$ 5.95
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1330
Animal Agreement (2017)
$ 5.95
_____
1410
Smoke Detection & Carbon Monoxide Device Addendum (2020)
$ 5.95
Move-In/Move-Out Forms _____ 1100
Acknowledgement by Owner of Receipt of Notice to Vacate by Residents (2020)
$ 5.95
_____
1230
Move Out/Closing Statement (2015)
$ 5.95
_____
1420
Statement of Condition (2014)
$ 5.95
_____
1440
Notice of Resident(s) Intent to Vacate (2018)
$ 5.95
_____
1450
Notice of Termination of Tenancy (2020)
$ 5.95
Pre-Move Out Inspection Checklist (2017) Duplicate
$ 6.95
_____ *1500
Rules and Requirements QTY.
FORM #
_____
1150
Apartment Rules and Regulations (2017)
DESCRIPTION
$ 5.95
PRICE
_____
1340
Swimming Pool and Spa/Hot Tub Rules Addendum (2013)
$ 5.95
Employee Agreements QTY.
FORM #
_____
1190
_____ 1390
DESCRIPTION
PRICE
Report of Hours Worked (2014)
$ 5.95
Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2019)
$ 8.95
Courtesy Forms
Miscellaneous Agreements
_____
1250
Emergency Contact Information (2015)
_____
1106
Notice of Change of Terms of Tenancy — Bedbug Addendum (2017)
$ 5.95
_____
1260
Notice of Belief of Abandonment — Real Property (2011)
_____
1130
Addendum to Rental Agreement (2003)
$ 5.95
_____
1280
Notice of Right to Reclaim Abandoned Property (2020)
_____
1145
Security Deposit Agreement for Transfer of Deposit Rights (2014)
$ 5.95
_____
1360
Rent Proration Table (2017)
_____
1210
Guaranty of Rental Agreement (2015)
$ 5.95
Notice of Denial to Rent (2016)
_____
1395
Satellite Dish and/or Antenna Agreement (2005)
$ 5.95
_____
_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)
Receipt Forms _____ 1320
Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2019)
$ 5.95
_____
Application Credit Check/Screening Fee Receipt (2019)
$ 5.95
1350
QTY.
FORM # 1020
Books, Manuals, and Forms Collection QTY.
DESCRIPTION
PRICE
_____ Protect Your Family from Lead in Your Home (English & Spanish)
$ 0.50 each
_____ Triplicate Rent Receipt Book (100 Receipts)
Maintenance ____
$ 5.95
DESCRIPTION
PRICE
$ 12.50
_____ Microbial Operations and Maintenance Plan — (2016) (An Apartment Owner’s Guide to Mold)
$ 45.00
Maintenance Request (2011)
$ 4.65
_____ 1135
Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)
$ 5.95
_____ California’s Landlord Law Book: Evictions
$ 29.95
_____
1220
Maintenance Report (Door Knob) (12/package) (2015)
$ 4.65
_____ California’s Landlord Law Book: Rights & Responsibilities
$ 29.95
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1300
Notice of Intent to Enter Rental Premises (2015)
$ 5.95
_____ California Tenant’s Rights
$ 20.95
_____
1301
Notice of Dwelling Unit Entry (2002)
$ 5.95
_____ Forms Collection (CD or USB)
$ 50.00
_____
1400
Service Request (2011) Triplicate
$ 10.55
_____ Asbestos/Proposition 65 Handbook and License
Downloadable forms available at www.AAOC.com at no charge for members only
* Available in pads of 25 — All other forms available in pads of 50
YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office. Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.
Member Number ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Telephone (
) ____________________ E-mail________________________________
Prices subject to taxes and may change without notice. ALL SALES FINAL.
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November 2020
$ 25.00 plus $ 1.00 per unit
OFFICE USE ONLY Sub Total
$______________________
Sales Tax
$____________________
Shipping/Handling $______________________ Grand Total
$______________________
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51
‘Tis The Season
HOLIDAY OPEN HOUSE, MINI EXHIBITION & DONATION DRIVE
‘Tis the season to reconnect with your fellow AAOC members, kick off the holidays, and say farewell to a truly chaotic year. • Reconnect with fellow AAOC members • Gourmet food trucks & complimentary beverages • Holiday music & giveaways • Mini exhibition featuring AAOC Product & Service Council members • Plenty of PPE and Appropriate Physical Distancing
Plus… Continuing our annual holiday tradition, AAOC and Families Forward will be accepting donations to help Orange County families living in transitional housing: • New, unwrapped toys and board games • New, unwrapped technology items for school (laptops/tablets, webcams, etc.) • Non-perishable food items DATE: Saturday, December 5, 2020 TIME: 12–3 p.m. LOCATION: AAOC Parking Lot (525 Cabrillo Park Drive, Santa Ana, CA 92701) COST: FREE with donation item(s) $200 for PSC “Pop-Up” Space
MANDATORY SAFETY MEASURES: Event attendees will be required to wear face masks except when actively eating and drinking. Face masks and hand sanitizer will be available.
Registration Now Open — www.AAOC.com 52
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November 2020
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DIVERS DIALYS IFIED
IS DST Location: Mult iple Total Offering Locations 3 Amount $22, Leverage 449,000.00 55.45% Type of Asse t Medical Port Offering Stat folio us Fully Funded
Tenants include Amazon, FedEx, Dollar General, Walgreens, CVS, Fresenius, and More Close your 1031 in 2-3 Days Multifamily, Self Storage, Industrial and Mobile Homes All-Cash/Debt-Free Offerings Non-Recourse Financing from 40-85% Loan to Value Cash Out Refinance - Defer Your Taxes and Receive Liquidity Potential
GLENW
OOD DS
T GRAND Location: Atlan ta, WESTSID AT Total Offering GA E DST Amount $55 Location: Kiss Leverage ,403,834.00 imm Total Offering ee, FL 58.95% Type of Asse Amount $74, t Leve 444,763.00 rage Multifamily Offering Stat us 55.82% Type of Asse Fully Funded t Multifamily Offering Stat us Fully Funded
FRES LOUISB ENIUS UR
G DST Location: Loui sbur Total Offering g, NC Amount $4,9 Leverage 24,000.00 0.00% Type of Asse t Medical Offic Offering Stat e us
ES
WINCH ES MOB DSTER
T Location: Winc hest Total Offering er, VA Amount $5,0 Leverage 74,000.00
CHAR WALGRELOTTE
ENS DST Location: Char lotte Total Offering , NC Amount $5,4 Leverage 36,250.00 0.00% Type of Asse t Pharmacy Offering Stat us Fully Funded
FAIRWA Y DST
Location: Lawr enceville, Geor Total Offering gia Amount unt unt
MARYL MEDIC AND
AL DST Location: Balti more, MD Total Offering Amount $2,3 Leverage 14,580.00 0.00% Type of Asse t Medical Offic Offering Stat e us Fully Funded
GRA DOMIN ND IO
N DST Location: San SONO Anto POIN TEMA Total Offering nio, TX Amount $56 DST Location: Kiss Leverage ,898,729.00 imm Total Offering ee, FL 59.17% Type of Asse Amount $44 t Leverage ,533,951.00 Multifamily Offering Stat us 57.77% Type of Asse Fully Funded t Multifamily Offering Stat us Fully Funded
FRESEN PORTFO IUS LIO
Plus get a FREE book on 1031 Exchanges! Call today at 1.855.899.4597
This material does not constitute an offer to sell nor a solicitation of an offer to buy any security. Such offers can be made only by the This material does not constitute an offer to sell nor a solicitation of an offer to buy any security. Such offers can be made only by the confidential Private Placement Memorandum (the “Memorandum”). Please read the entire Memorandum paying special attention to the confidential Private Placement Memorandum (the “Memorandum”). Please read the entire Memorandum paying special attention to the risk section prior investing. IRC Section 1031, IRC Section 1033 and IRC Section 721 are complex tax codes therefore you should consult riskyour tax sectionor legal prior investing. IRCforSection IRC your Section 1033 and IRC Section are complex with tax codes therefore should consult professional details 1031, regarding situation. There are material721 risks associated investing in real you estate securities your tax or legal professional for details regarding your situation. There are material risks associated with investing in real estate securities including illiquidity, vacancies, general market conditions and competition, lack of operating history, interest rate risks, general risks of owning/ including illiquidity, vacancies, general market conditions andrisks, competition, of operating history, interest rate risks, general of owning/ operating commercial and multifamily properties, financing potentiallack adverse tax consequences, general economic risks,risks development operating and multifamily risks,investment potential adverse development risks andcommercial long hold periods. There is aproperties, risk of lossfinancing of the entire principal.tax consequences, Past performance general economic is not a guarantee risks, of future results. risks and long hold periods. There is a risk of appreciation the entire investment principal. Past performance not a guarantee of future results. Potential cash flow, potential returns and of loss potential are not guaranteed. Securities offeredisthrough Growth Capital Services Potential flow, potential and potential appreciation are Market not guaranteed. Securities through Growth Capital Services membercash FINRA, SIPC Office ofreturns Supervisory Jurisdiction located at 582 Street, Suite 300, Sanoffered Francisco, CA 94104. member FINRA, SIPC Office of Supervisory Jurisdiction located at 582 Market Street, Suite 300, San Francisco, CA 94104.
e t a D e h Save t
The Apartment Association of Orange County
The 50 Annual Trade Show & Conference th
OC Fair & Event Center, Costa Mesa, California Thursday, March 4, 2021 8:30 a.m. - 3 p.m.
Online Registration Opens December 7, 2020
November 2020
www.aaoc.com
Apartment News
55
The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels
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– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News
November 2020
A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Central Property Management, Inc. Dovetail Holdings, LLC Edward De La Torre Golden Coast Vacations HCE Orange Properties
New PSC Members Bassett Outdoor Contract Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102 jlbennett@bassettoutdoorcontract.com
La Palma
B OP C
Linda Copperman Pjack Properies Villa West Apartments
Oliver Mahon Asphalt Michelle Hogge 182 Wells Place Costa Mesa, CA 92627 (949) 548-6398 admin@olivermahon.com
For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com
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November 2020
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Featuring
Product & Service Council Members
Bassett Outdoor Contract
TAG/AMS, Inc. — Employee Drug Testing Consortium
Bassett Outdoor Contract is a manufacturer of premium outdoor and poolside furnishings for the multi-family housing industry. Our products are designed to withstand the rigors of commercial use and are constructed to exceed commercial outdoor furniture standards. This allows us to give added value by offering one the longest product life cycles in the industry. Our product line is one the deepest offerings in the industry by covering all construction medias: aluminum sling, aluminum cushion, resin wicker, teak, and outdoor upholstery. This broad selection gives our customers many styling and price point options to choose from. Design is at the center of everything we do! We have talented team of designers that allows us to offer on trend designs. Our design and manufacturing team has a strong focus on using only the best raw materials in our products. Our cushion products come standard with a water-resistant core and Sunbrella performance fabric covering, giving you the absolute best cushion design in the industry. The strength of our frames are unsurpassed, as we use aluminum extrusions that exceed the industry average by over 20%. All of our products are built to order and are fully customizable with hundreds of fabric choices and multiple finish options. With over 700,000 sq/ft of manufacturing and warehouse space your order is built and shipped in as little as two weeks. Our team of talented designers, dedicated manufacturing team, and superior customer service make Bassett Outdoor Contract the best in class choice for outdoor or poolside furniture for your community! We invite you to visit our website at www.bassettoutdoorcontract.com to view our products or to request a quote. If you would like to request a catalog please email us at cs@bassettoutdoorcontract.com or call 205-486-5102.
Dear Prospective Client, It is beyond dispute that the public has an overriding interest in assuring that personnel in sensitive positions perform their duties free of illegal drugs and/or alcohol. The goal of the antidrug and alcohol testing effort is to ensure a drug-free workforce, improve safety and worker productivity while safeguarding the accuracy and privacy of drug testing. Corporate Biography / Overview Aviation Medical Systems (AMS) Employee Drug/Alcohol Testing Consortium was established in 1989 to handle the compliance and implementation of the Federal Aviation Administration and Department of Transportation mandated drug/alcohol testing program. AMS then merged with The Affiliated Group (TAG) in 1991 and became known as TAG/AMS, Inc. Employee Drug Testing Consortium. TAG/AMS, Inc. represents over 1000 client’s nationwide handling compliance matters as well as providing drug administration programs for a wide spectrum of private industry. Our clients include the following modalities: • DOT/FAA – Federal Aviation Administration • DOT/FMCSA – Federal Motor Carrier Safety Administration (formerly known as FHWA) • DOT/FTA – Federal Transit Administration • DOT/PHMSA – Pipeline & Hazardous Materials Safety Administration • DOT/USCG – U.S. Coast Guard • PUC – State of California Public Utilities Commission • Non Reg – Non Regulated Private Company Program TAG/AMS, Inc. is currently a member of The Better Business Bureau, DATIA (Drug & Alcohol Testing Industry Association) and SAPPA (Substance Abuse Program Administrators Association). Program Overview TAG/AMS, Inc. can provide you with a cost-effective and efficient means of complying with Drug and Alcohol Program requirements and will customize a program to meet your industry’s particular requirements. Training / Administrative Support TAG/AMS will work to develop a relationship with your company’s Program Manager, or Designated Employee Representative (DER), to set-up and maintain a Drug/Alcohol program per your company’s requirements. Please note TAG/AMS can provide some guidance as to what you might need when developing your own Company Drug/Alcohol policy, but it will be your responsibility to develop and maintain this policy. Sincerely, RD Rick Denver President
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PRODUCT & SERVICE COUNCIL’S
Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.
Access Control Solutions
Appliances Sales, Service & Leasing
Buying Group
A.S. Wise, Inc.
ACE Commercial Laundry Equipment, Inc. Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp. National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Optim Real Estate Services Company PAS Purchasing Solutions
Accounting Services HMWC, CPAs & Business Advisors
Accounting Software
Cabinets/Refinishing
DryMaster
Andersen Cabinets Buffalo Maintenance, Inc. S M Painting Corp. South Coast Construction & Repair The Door & Window Company
Asphalt Sales & Service
Carpentry
Antimicrobial Services
Oliver Mahon Asphalt Rose Paving LLC
BioSweepOC
Attorneys
AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc.
Apartment Market Research Data
Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent David S. Schonfeld, A Professional Law Corp. Wesierski & Zurek, LLP
Yardi Systems Inc.
Acoustic Ceiling Removal DryMaster
Answering Service Anyone Home
ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Yardi Systems Inc.
Apartment Rental Publications & Services apartments.com RentPath Zillow Group Rentals
Apartment/Student Housing ARIZE Kairos Investment Management Company LaundryUp Red Capital Group Renter’s Legal Liability RokitNow Titanium Restoration Services Company Vesync
Asbestos
Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Cleaning Service Titanium Restoration Services Company
Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. CSC Service Works Excalibur Laundries L and D Appliance Corp. National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems
Bath Restoration or Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration FSI Construction HandyCrew Services, Inc. OC Professional Maintenance Team South Coast Construction & Repair Symmons Titanium Restoration Services Company
Collections
Boiler Systems Ameri-Cal Repipe and Plumbing, Inc. DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.
Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company
Communications Cox Communications ICF for SoCalGas Multifamily Energy Efficiency Rebates TouchPoint
PSC Service Provider Directory — continued on page 60
November 2020
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PSC Service Provider Directory
Electrical
General Contractor
Concrete Maintenance & Repair
HOMEE, Inc. KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. HOMEE, Inc. OC Concrete LLC OC Professional Maintenance Team PRC Restoration Service First Restoration Inc. S M Painting Corp.
continued from page 59 AMS Construction Buffalo Maintenance, Inc. OC Concrete LLC Rose Paving LLC Oliver Mahon Asphalt
Energy Management YoKartz LLC
Electric Vehicle Products & Services
Construction AAA Restoration AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction HandyCrew Services, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction Newport Exterminating OC Concrete LLC OC Professional Maintenance Team Optimum Seismic, Inc. Rose Paving LLC
Yardi Systems Inc.
Environmental Consulting & Training American Environmental Specialists, Inc. Mesa Artificial Turf/Garage Doors
Environmental Services Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC Pacific Environnemental & Abatement Solutions, Inc. Strategic Sanitation Services
Estate Planning Kimball, Tirey & St. John LLP Company
Evictions ReassureRent
Graphics Direct Signs and Designs
Handyman Buffalo Maintenance, Inc. HandyCrew Services, Inc. HOMEE, Inc. OC Professional Maintenance Team S M Painting Corp.
Heating & Air Conditioning
Consulting
Fencing & Gates
Flood Relief Specialists ICF for SoCalGas Multifamily Energy Efficiency Rebates Investment Capital Real Estate Optim Real Estate Services Company
Buffalo Maintenance, Inc.
Content Restoration
Fire Safety
Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. Spicer Mechanical
AMS Construction
Black Bird Fire Protection, Inc.
Insurance
Countertops
Fire & Flood Restoration
Buffalo Maintenance, Inc. California Bath Restoration AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing WICR Waterproofing & Decking
BioSweepOC BluSky Restoration Contractors, LLC Commercial Restoration Company DryMaster Millan’s Restoration, Inc. PRC Restoration Restoration Management Company Service First Restoration Inc.
Drain Cleaning
Fitness Equipment
Ameri-Cal Repipe and Plumbing, Inc. California Rooter & Plumbing LA Hydro-Jet & Rooter Service, Inc. Total Rooter & Plumbing
Opti-Fit Fitness Solutions
Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital Insurent ISU — The Olson Duncan Agency NFP Property & Casualty ReassureRent Rey Insurance Services, Inc. The Liberty Company Brokers, Inc.
Draperies/Blinds/Window Coverings
Garage Doors
Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Mesa Artificial Turf/Garage Doors
Deck Coatings, Magnesite Repairs, Waterproofing
Financial Planning HMWC, CPAs & Business Advisors
Flooring Urban Surfaces
Internet Services Apartment SEO apartments.com Cox Communications RentPath Zillow Group Rentals
Drug & Alcohol Testing
Investments
TAG / AMS, Inc.
Morgan Skenderian Investment Real Estate Group Company
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November 2020
Janitorial
Mold Remediation
Private Investigations
Strategic Sanitation Services
American Environmental Specialists, Inc. BioSweepOC DryMaster Millan’s Restoration, Inc. Service First Restoration Inc.
FPK Security, Inc.
Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration Symmons
Landscapes/Hardscapes
Yardi Systems Inc.
Multi-Family Advisory Services
Lead Removal
CheckpointID Optim Real Estate Services Company
Lending Institutions Alfa Investments & Loans Berkadia CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Pacific Premier Bank Red Capital Group Redwood Mortgage LTV Mortgage Capital The Bank of Southern California
Odor Removal BioSweepOC Millan’s Restoration, Inc. Strategic Sanitation Services
Outdoor Furniture & Refinishing Bassett Outdoor Contract Patio Guys
Paint Sales & Service
Buffalo Maintenance, Inc.
Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. S M Painting Corp. West Coast Drywall & Paint
Mailboxes
Pest Control
Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Access Exterminator Service, Inc. Angelo Termite and Construction Bugs Away Exterminators Greentech Heat Solutions Lloyd Pest Control Newport Exterminating The Bee Man
Lighting KD Electric Company
Magnesite Repairs
Maintenance, Repairs, Products Buffalo Maintenance, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company OC Professional Maintenance Team WICR Waterproofing & Decking Yardi Systems Inc.
Marketing Direct Signs and Designs Geiger Promotional Products Company Jetty RentVision Zumper
AIM Properties Allen Properties API Property Management Consensys Property Management Company DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Optim Real Estate Services Company Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons WIRE Associates
Moving & Mobile Storage
BrightView Landscape Services, Inc. Pacific Environnemental & Abatement Solutions, Inc.
Property Management
PSC Service Provider Directory — continued on page 62
Run Credit Checks via the INTERNET and
24/7 SAVE!
Pet Waste Community Pet Solutions
Pipe Restoration Ameri-Cal Repipe and Plumbing, Inc.
Plumbing, Contractors & Supplies Ameri-Cal Repipe and Plumbing, Inc. California Rooter & Plumbing HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. Orange Coast Plumbing, Inc. R&B Wholesale Distributors, Inc. Symmons Total Rooter & Plumbing
Interested? Call AAOC to set up your one-on-one demonstration TODAY!
(714) 245-9500
Pool/Spa Service & Repair Clear Expectations, Inc.
November 2020
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61
PSC Service Provider Directory continued from page 61
Property Management Software ARIZE Anyone Home Appfolio, Inc. Parking Boss Rentler RokitNow Vesync Yardi Systems Inc.
Real Estate Broker
Telecommunications
CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company Optim Real Estate Services Company
Boingo Wireless, Inc. Cox Communications
Reconstruction
Property Management Staffing & Training Approved Real Estate Career Strategies JWilliams Staffing NPM Staffing an InterSolutions Company PM Staffing Renoir Staffing, LLC The Liberty Group
Rain Gutters Argos Homes Systems McCarthy Roofing
AAA Restoration AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Millan’s Restoration, Inc. Service First Restoration Inc. WICR Waterproofing & Decking
Strategic Sanitation Services Valet Living
Utilities & Sub Metering
Strategic Sanitation Services
Vending Machines
Resident Screening
Yardi Systems Inc.
Rentler Yardi Systems Inc.
Video Commercials
FunFlicks Outdoor Movies
Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team DM Smithco Gorman & Associates Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Pacific Premier Bank Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates
Roofing AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction ProWest LLC Royal Roofing.com (RWS&P, Inc.)
Security Services/Patrol Services ADT Multifamily ARIZE California Safety Agency FPK Security, Inc. USGI — Upland Group Vesync Yardi Systems Inc.
Signage Direct Signs and Designs
Staffing Service Approved Real Estate
AAOC fights for YOUR Private Property Rights?
Surface Restoration
Support your PAC and Legal Defense Fund!
FMN Capital HMWC, CPAs & Business Advisors
Apartment News
Trash Services
Recycling
Real Estate/Investments
62
Dedicated Transportation Services TO’ and MO’ Towing
Conservice ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company
Resident Services
Do you know…
Towing
AMS Construction
Sustainability/Green Energy NextLevel Optima
Tax & Financial Planning
www.aaoc.com
November 2020
NPM Staffing an InterSolutions Company
Video Surveillance Assure by Remote Ally
Water Heaters California Rooter & Plumbing DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heater Man, Inc.
Waterproofing AAA Restoration AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp. WICR Waterproofing & Decking
Water Removal ATI DryMaster Millan’s Restoration, Inc.
Website Development/Online Advertising Apartment SEO
Windows & Doors Bear Windows Inc. Mesa Artificial Turf/Garage Doors Milgard Windows & Doors The Door & Window Company
PRODUCT & SERVICE COUNCIL’S Service Provider Directory
Contact Index
(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com
See the Advertisers Index on Page 78 for the location of our ad.
ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com
Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 78 for the location of our ad.
ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com
All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.
We provide home automation, security systems, keyless door locks & smart thermostats.
AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net
Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com
PSC Contact Index — continued on page 64
Coin-Operated WASHERS/DRYERS
Generous Lease Commissions and Free Machines for Your Apartment Laundry Rooms Serving California Since 1956
We Offer to You: • Commission Plans • Lease Plans • Purchase Plans • Apartments • Condominiums • Any Type of Location
NATIONAL SERVICE 845 N. Commerce St. Orange, CA
1-800-473-8812 • 714-633-1811 www.apartmentlaundry.com
November 2020
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PSC Contact Index — continued from page 63
ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com Apartment data and market research.
Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave., Suite J Buena Park, CA 90621 (714) 694-5954 americalplumbing@yahoo.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com
Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com
apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com
Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com
See the Advertisers Index on Page 78 for the location of our ad.
See the Advertisers Index on Page 78 for the location of our ad.
Engagement and automation tools through Contact Center and CRM software.
Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 78 for the location of our ad.
AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com
API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com
#1 nationwide provider of information and advertising services.
Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Approved Real Estate
Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com
Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net
Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 78 for the location of our ad.
Advertising firm specializing in Websites, Search & Social Media Marketing.
See the Advertisers Index on Page 78 for the location of our ad.
APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS
Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance
Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains
Specializing in Multi-family, Affordable Housing & Home Owner Associations
Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes
501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705
Call 714-966-3000 today! Smart choices last a lifetime. 64
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ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Bassett Outdoor Contract Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102 jlbennett@bassettoutdoorcontract.com Bear Windows Inc. George Torres 1055 W 7th Street Los Angeles, CA 90017 (888) 470-2645 info@bearwindows.com
Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 422-0950 michael.thagard@berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com
Organic all-surface protection of pathogens, fungi and mold for up to one year.
Black Bird Fire Protection, Inc. 10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095 info@blackbirdfire.com BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com Boingo Wireless, Inc. Christopher Vargas 10960 Wilshire Blvd, 23rd Floor Los Angeles CA 90024 (310) 586-5180 multifamily@boingo.com
Brian Berg Insurance Services, Inc. 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com
See the Advertisers Index on Page 78 for the location of our ad.
Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.
Buildian Construction Services, Inc. 621 South B Street, Suite B Tustin, CA 92780 (866) 504-0397 mark@buildianconstruction.com
PSC Contact Index — continued on page 66
November 2020
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PSC Contact Index —
California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811
continued from page 65
California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com
Complete kitchen and bath restoration and refinishing company.
California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202
CSI recruits, staffs and in some cases trains their candidates for all onsite positions.
Plumbing and drain cleaning services. See the Advertisers Index on Page 78 for theTR location of our ad. AD 2002PRINT.pdf APTMagazine
1
3/5/20
1:05 PM
CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily
Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 78 for the location of our ad.
Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com
Business Banking, Apartment Loans/Commercial Loans.
Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com
We are the leading screening and risk management provider for the multifamily industry.
Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com
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November 2020
CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com
CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.
David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com
EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com
Specializing in residential and commercial evicitons with flat rates and prompt, professional service.
Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.
Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 78 for the location of our ad.
DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com
PSC Contact Index — continued on page 68
See the Advertisers Index on Page 78 for the location of our ad.
Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy, Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DryMaster Tim Keller 26021 Pala Dr, #150 Mission Viejo, CA 92691 (949) 492-1100 tim@drymaster.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 78 for the location of our ad.
9350 Narnia Drive Riverside, CA 92503 LIC #975880
Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date. We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!
(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com
www.imperialroofmanagement.com
November 2020
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FunFlicks Outdoor Movies Chad Hunter 11000 Brimhall, Suite 56 Bakersfield, CA 93312 (877) 263-0480 chad@funflicks.com Geiger Promotional Products Company Stephanie Haydon 17822 17th St, Suite 312 Tustin, CA 92780 (714) 913-2019 shaydon@geiger.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com
PSC Contact Index — continued from page 67 Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com
See the Advertisers Index on Page 78 for the location of our ad.
FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com
We supply all financial needs.
FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Tony Whitaker 5728 Teague Road Houston, TX 77041 (562) 243-6711 tony@fsiconstruction.com — www.fsiconstruction.com
Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 78 for the location of our ad.
See the Advertisers Index on Page 78 for the location of our ad.
Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.
HandyCrew Services, Inc. Nir Bezalel 1400 Jefferson St., Suite E Anaheim, CA 92807 (714) 509-5045 nir@ochandycrew.com — www.ochandycrew.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com HOMEE, Inc. Lisa Wagner 1413 .S Howard Ave, Suite 220 Tampa, FL 33606 (310) 780-2503 lisa@homee.com
PSC Contact Index — continued on page 70
Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!
NO HIDDEN COSTS
Vertical Blinds Pricing
32"
42"
54"
78"
102"
42"
$28.75
$31.05
$40.25
$46.00
$59.80
54"
$31.05
$34.50
$42.55
$50.60
$62.10
66"
$34.50
$35.65
$46.00
$51.75
$64.40
84"
$35.65
$37.85
$50.60
$45.00
$55.00
APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR
** Additional configuration pricing also available
➢ ➢ ➢ ➢ ➢
Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options
Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds
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• Roller Shades • Shutters • Vinyl Mini Blinds
www.aaoc.com
FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES
NEAT, FAST, HONEST
November 2020
LIC. #828563
949-472-7516
NEW Stain Resistant Carpet
1
Vinyl Planks from
1
New Pad $ 30 Includes and Installation
$ 40 (material only)
Strong Durable Plush Carpet
Laminate Flooring from
sq. ft.
1
New Pad $ 50 Includes and Installation sq. ft.
sq. ft.
1
$ 40 (material only) sq. ft.
Many Other Selections for Residential and Commercial Carpet at the Same Low Price
40
Years in Orange County! • Carpet • Vinyl • Tile
• Laminate and Wood • Luxury Vinyl Planks and Tiles
An Excellent Service Record with Many Satisfied Customers
(714) 282-0174 731 W. Taft Avenue Orange, California 92865
Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622
November 2020
www.aaoc.com
Apartment News
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PSC Contact Index — continued from page 68
ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Diaz-Villavicencio 555 W. 5th Street, Suite 3100 Los Angeles, CA 90013 (213) 312-1716 multifamilyrebates@icf.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Insurent Rob McKenny 122 East 42nd Street, Suite 3600 New York, NY 10168 (646) 843-1713 cschoenau@insurent.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.
Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com
ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com
KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com
J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com Jetty Zakk Adoum 37 W 20th Street, #1101 New York, NY 10011 (240) 422-1965 zakk.adoum@jetty.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com
Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com
Independent insurance brokerage representing commercial building owners and operators.
See the Advertisers Index on Page 78 for the location of our ad.
Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com
AMS CONSTRUCTION “Your Trusted Partners”
Renovation & Roofing Expert Interior & Exterior Renovation:
Roofing:
• • • • • • • •
• • • • • • • •
Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement
Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System
www.amsroofingconstruction.com LIC# 992388
Call for a FREE Inspection!
info@amsroofingconstruction.com
833-267-7663
Rated #1 Construction Company in Southern California! Excellent Customer Service & Competitive Pricing!
Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.
See the Advertisers Index on Page 78 for the location of our ad.
L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com
Full service property management provider for 16+ units.
LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com
See the Advertisers Index on Page 78 for the location of our ad.
Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.
Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com
See the Advertisers Index on Page 78 for the location of our ad.
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McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com
See the Advertisers Index on Page 78 for the location of our ad.
McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 78 for the location of our ad.
Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 info@millansrestoration.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com
Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors
Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com Multi Team Services Teresa Mendoza 17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 727-6348 teresa@multiteam.net National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com
See the Advertisers Index on Page 78 for the location of our ad.
Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com Newport Exterminating Dara Kremer 16661 Millikan Ave Irvine, CA 92606 (949) 261-0700 darak@newportexterminating.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com
NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net
PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com
Anything related to concrete
OC Professional Maintenance Team Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com
See the Advertisers Index on Page 78 for the location of our ad.
Oliver Mahon Asphalt Michelle Hogge 182 Wells Place Costa Mesa, CA 92627 (949) 548-6398 admin@olivermahon.com Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com
Full Service Real Estate.
PSC Contact Index — continued on page 72
BONA FIDE MORTGAGE Serving multi-family owners since 1983
See the Advertisers Index on Page 78 for the location of our ad.
Apartment Financing
Orange Coast Plumbing, Inc. Mark Haney 1506 Clinton St. Santa Ana, CA 92703 (714) 953-1111 ocp@orangecoastplumbing.net Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com
• 2–4 units
• 5+ units
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 78 for the location of our ad.
Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Premier Bank Daniel Borland 17901 Von Karman Ave Suite 1200 Irvine, CA 92614 (949) 502-4325 dborland@ppbi.com — www.ppbi.com
“Depend on us”
See the Advertisers Index on Page 78 for the location of our ad.
Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace
Parking Boss 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@parkingboss.com
nlieberman@cox.net www.bonafidemortgage.com
(949) 651-0999
Commercial, Personal & Health Insurance.
November 2020
www.aaoc.com
Apartment News
71
PSC Contact Index — continued from page 71
ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com
Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 78 for the location of our ad.
ProWest LLC Tyler Abbott 22961 Triton Way, Suite B Laguna Hills, CA 92653 (602) 531-5683 protylera@gmail.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 78 for the location of our ad.
ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com
Insurance that manages the eviction and pays you lost rent. See the Advertisers Index on Page 78 for the location of our ad.
Red Capital Group Jim McArthur 19900 MacArthur Blvd., Suite 1150 Irvine, CA 92612 (949) 812-7964 james.mcarthur@orixrealestatecapital.com
Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5658 sales@renoirstaffing.com Renter’s Legal Liability Bret Brockbank 280 South 400 West, Suite 220 Salt Lake City, UT 84101 (801) 994-0237 info@rllinsure.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com RentVision Meghan Kamran 1001 S 70th Street, Suite 201 Lincoln, NE 68510 (402) 617-8368 meghan.kamran@rentvision.com
Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com See the Advertisers Index on Page 78 for the location of our ad.
Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588
See the Advertisers Index on Page 78 for the location of our ad.
RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com
Text messaging services to help communicate with your customers.
Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.
AIR CONDITIONING & HEATING
Cell-909-228-9956 Service • Repair • Installations Since 1988
Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com
Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 78 for the location of our ad.
LTV Mortgage Capital Joe Gomez 2831 Camino del Rio South, Suite #308 San Diego, CA 92108 (619) 508-9629 joe.gomez@ltvmortgage.com — www.ltvmortgage.com
Joe Mottes
Licensed, Bonded, Insured C-20 # 538090
PSC Contact Index — continued on page 74
APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience
Lee Walker, MAI
Lee Walker Appraisals Orange, CA 92867 72
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November 2020
714-744-1074 www.leewalkerappraisals.com
VA N G UA R D
COMMERCIAL REAL ESTATE ADVISORS
PROPERTY MANAGEMENT
OUR MISSION
Increase owner cashflow & remove the stress of management by streamlining maintenance & accounting Is your property performing to its full potential? Contact SVN Vanguard for a property evaluation
24 hour response including fire & water damage Multiple crews Small & large jobs Fully licensed, bonded & insured Insurance company approved All employees covered by worker compensation
SVN Vanguard is proud to offer our own in-house
Maintenance & Construction services
714.446.0600 • www.svnvanguard.com
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PSC Contact Index — continued from page 72
Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com S M Painting Corp. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com
See the Advertisers Index on Page 78 for the location of our ad.
South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com
See the Advertisers Index on Page 78 for the location of our ad.
Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company Courtney Owen 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (903) 830-2126 courtney.owen@icf.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com
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Apartment News
Sullivan Property Management Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com
40 Years of Property Management Experience in Orange County. See the Advertisers Index on Page 78 for the location of our ad.
SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com
See the Advertisers Index on Page 78 for the location of our ad.
Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.
TAG / AMS, Inc. Rick Denver 10572 Chestnut Street Los Alamitos, CA 90720 (562) 280-0177 rickdenver@tagams.com The Bank of Southern California Pam Marble 625 The City Drive, Suite 140 Orange, CA 92868 (714) 352-7475 pmarble@banksocal.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com The Liberty Company Brokers, Inc. Gary A Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com
www.aaoc.com
November 2020
The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063
www.mgtworks.com We provide apartment property management in Southern California.
Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.
Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com
See the Advertisers Index on Page 78 for the location of our ad.
TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com
WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625
Coin-operated laundry equipment. See the Advertisers Index on Page 78 for the location of our ad.
Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com
Water Heater/boiler service and installation.
Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com
WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com
YoKartz LLC Olga Biedak 25 Waldorf Irvine, CA 92612 (858) 354-6924 olga@yokartz.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com
Defense of Landlord/Tenant, Premises Liability and Employment Matters.
West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com
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1.877.522.2377 | www.AccessExt.com
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ADVERTISERS’ INDEX
Category
FLOORING, REPAIRS, TILE
PLUMBING, CONTRACTORS SUPPLIES
Buffalo Maintenance, Inc.................................20, 37
California Rooter & Plumbing................................47
Carpet Crafts.................................................................69
See page 78 for alphabetical listings
AIR CONDITIONING & HEATING
CONCRETE MAINTENANCE & REPAIR
JM Air Conditioning & Heating............................72
AMS Construction......................................................70
APPLIANCES—REPAIRS, PARTS, RENTALS
Buffalo Maintenance, Inc.................................20, 37
Lin-Ed’s Appliance Service & Repair...................74
C & C Paving Company, Inc....................................14
ORCO Apartment Supply........................................43 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS
Lee Walker Appraisals...............................................72 ASPHALT SALES & SERVICE
AMS Construction......................................................70 C & C Paving Company, Inc....................................14
Block & Associates......................Inside Back Cover
Buffalo Maintenance, Inc.................................20, 37 OC Professional Maintenance Team...................26 South Coast Construction & Repair....................65
Total Rooter & Plumbing.........................................66 PORCELAIN REFINISHING
Bath Crafters..................................................................10 PROPERTY MANAGEMENT
JLE Property Management Inc.............................17
HEATING & AIR CONDITIONING
ProActive Realty Investments Inc........................64
JM Air Conditioning & Heating............................72
Roberts Management & Investments...............16
Buffalo Maintenance, Inc.................................20, 37
INSURANCE
South Coast Real Estate & Property Mgmt......21
OC Professional Maintenance Team...................26
Farmers Insurance —
CONSTRUCTION
AMS Construction......................................................70
Sullivan Property Management...........................80 RAIN GUTTERS
COUNTERTOPS
Theresa Simes Agency.............................................64
Buffalo Maintenance, Inc.................................20, 37 DECK COATINGS, MAGNESITE REPAIRS,
ATTORNEYS
HANDYMAN
ORCO Apartment Supply........................................43
WATERPROOFING
KITCHEN RENOVATIONS
Argos Home Systems................................................74 REAL ESTATE EDUCATION
MTD Kitchen.................................................................77
Santiago Canyon College........................................57 REAL ESTATE INVESTMENTS
Duringer Law Group, PLC.......Inside Front Cover
Buffalo Maintenance, Inc.................................20, 37
South Coast Construction & Repair....................65
BATHROOM RENOVATIONS
Rash Yambo Decking & Stairs...............................78
The Door & Window Company............................49
CBRE......................................................................Insert, 2
Buffalo Maintenance, Inc.................................20, 37
DOORS, WINDOWS
LEAK DETECTION
Kay Properties and Investments LLC..................53
OC Professional Maintenance Team...................26
California Replacement Windows.........................7
South Coast Construction & Repair....................65
The Door & Window Company............................49
BATHTUB REFINISHING
Bath Crafters..................................................................10 BLINDS
BOILER SYSTEMS
DCM Services................................................................12 CABINETS/REFINISHING
Buffalo Maintenance, Inc.................................20, 37 South Coast Construction & Repair....................65
Aarow Drain & Plumbing........................................78
Buffalo Maintenance, Inc.................................20, 37
Bona Fide Mortgage..................................................71 Pacific Premier Bank..................................................11
KW Commercial – Randy Combs........................31 ProActive Realty Investments Inc........................64 South Coast Real Estate & Property Mgmt......21 SVN | Vanguard Commercial Real Estate Advisors — William Webster..........................73
DRAPERIES/BLINDS/WINDOW COVERINGS
MAIL BOXES
W. R. Gorman................................................................56
Apex Window Decor.................................................68
ORCO Apartment Supply........................................43
ROOFING
R&B Wholesale Distributors, Inc. .......Back Cover
R&B Wholesale Distributors, Inc. .......Back Cover
AMS Construction......................................................70
DRYWALL
MAINTENANCE, REPAIRS, PRODUCTS
AMS Construction......................................................70 Sondance Painting.....................................................68
CARPENTRY
LENDING
DRAINS
California Rooter & Plumbing................................47
Apex Window Decor.................................................68
California Rooter & Plumbing................................47
EARTHQUAKE RETROFITTING
Buffalo Maintenance, Inc.................................20, 37 OC Professional Maintenance Team...................26 R&B Wholesale Distributors, Inc. .......Back Cover
Dale’s Roofing...............................................................72 Guardian Roofs.............................................. Insert, 41 Imperial Roof Management...................................67 McCarthy Roofing.......................................................13 McCormack Roofing..................................................29
CARPETS
Optimum Seismic.......................................................19
Carpet Crafts.................................................................69
Point Design Build......................................................57
MOLD REMEDIATION
UTILITY BILLING
ORCO Apartment Supply........................................43
ELECTRICAL
American Environmental Specialists..................26
Livable..............................................................................35
AMS Construction......................................................70
PAINT SALES & SERVICE
Southern California Regional
R&B Wholesale Distributors, Inc. .......Back Cover CLEANING
Buffalo Maintenance, Inc.................................20, 37
Next Level Sanitizing.................................................55 COIN-OPERATED LAUNDRY EQUIPMENT
ACE Commerical Laundry Equipment, Inc......18 National Service...........................................................63 WASH Multi Family Lanundry Systems...............5 COLLECTIONS
ENVIRONMENTAL SERVICES
American Environmental Specialists..................26
AMS Construction......................................................70 OC Professional Maintenance Team...................26 Rash Yambo Decking & Stairs...............................78
EVICTIONS
Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover
S M Painting Corp.......................................................74 Sondance Painting.....................................................68
Energy Network ..........................................................51 WATER HEATERS
California Rooter & Plumbing................................47 ORCO Apartment Supply........................................43 WINDOWS
AMS Construction......................................................70
Block & Associates......................Inside Back Cover
FENCING & GATES
PEST CONTROL
California Replacement Windows.........................7
Duringer Law Group, PLC.......Inside Front Cover
Buffalo Maintenance, Inc.................................20, 37
Access Exterminator Service..................................75
The Door & Window Company............................49
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17 4 5 E a s t 7 th S t. - 5 7 Uni t s
SEND US YOUR ARCHITECTURAL PLANS FOR A FREE QUOTE.
For over 10 Years, MTD Kitchen has proudly designed and produced successful kitchen, bath, and closet projects in the quantities and timeframes necessary for any large-scale multi-unit build. We produce American-made cabinets for apartments & multi-family properties, and provide full teams to support your project.
Phone (818) 918-2234 mtdkitchen.com/multiunit bids@mtdkitchen.com
November 2020
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77
ADVERTISERS’ INDEX
Alphabetical
See page 76 for category listings
Aarow Drain & Plumbing...........................................78
California Rooter & Plumbing...................................47
OC Professional Maintenance Team......................26
Access Exterminator Service.....................................75
Carpet Crafts....................................................................69
Optimum Seismic..........................................................19
ACE Commerical Laundry Equipment, Inc.........18
CBRE.........................................................................Insert, 2
American Environmental Specialists.....................26 AMS Construction.........................................................70 Apex Window Decor....................................................68 Argos Home Systems...................................................74
Dale’s Roofing..................................................................72 DCM Services...................................................................12 Duringer Law Group, PLC..........Inside Front Cover
ORCO Apartment Supply...........................................43 Pacific Premier Bank.....................................................11 Point Design Build.........................................................57 ProActive Realty Investments Inc...........................64 Rash Yambo Decking & Stairs..................................78
Farmers Insurance — Theresa Simes Agency....64
R&B Wholesale Distributors, Inc. ..........Back Cover
Block & Associates.........................Inside Back Cover
Guardian Roofs................................................. Insert, 41
Roberts Management & Investments..................16
Bona Fide Mortgage.....................................................71
Imperial Roof Management......................................67
Royal Roofing...................................................................23
Buffalo Maintenance, Inc....................................20, 37
JLE Property Management Inc................................17
C & C Paving Company, Inc.......................................14
JM Air Conditioning & Heating...............................72
California Replacement Windows............................7
Kay Properties and Investments LLC.....................53
Bath Crafters.....................................................................10
KW Commercial – Randy Combs...........................31
S M Painting Corp..........................................................74 Sondance Painting........................................................68 South Coast Construction & Repair.......................65 South Coast Real Estate & Property Mgmt.........21
DRAINS UNBLOCKED !
Lee Walker Appraisals..................................................72
Southern California Regional
Lin-Ed’s Appliance Service & Repair......................74
Energy Network .............................................................51
Expert Plumbing Repairs
Livable.................................................................................35
Sullivan Property Management..............................80
RESULTS OR NO CHARGE FREE ESTIMATES
McCarthy Roofing..........................................................13
“Introductory Offer”
$75.00
McCormack Roofing.....................................................29 MTD Kitchen....................................................................77
Includes Service Call & Labor Main Lines from $95.00
AAROW
Advisors — William Webster.............................73 The Door & Window Company...............................49 Total Rooter & Plumbing............................................66 W. R. Gorman...................................................................56
Next Level Sanitizing....................................................55
WASH Multi Family Lanundry Systems..................5
24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting
(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851
Apartment News
SVN | Vanguard Commercial Real Estate
National Service..............................................................63
DRAIN & PLUMBING
78
Santiago Canyon College...........................................57
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