November 2017 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVII

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November 2017

Join Us For

, AAOC s Holiday Cruise & Awards Presentation See Page 35

Our January 2018 General Membership Meeting has a new home!

Join us at The Great Wolf Lodge 12681 Harbor Blvd., Garden Grove In this issue: AAOC’s 3rd Annual Reverse Trade Show Was a Huge Success!!.................. 24 Looking to Ease College Tuition Anxiety?.................................................. 28 Landlord Rights During a Natural Disaster................................................ 30 Amenities That Save Residents Money33 September General Membership Meeting Recap..................................... 34 Passing the Torch, a Phase of Life............................................................. 38 The Metrics: Uses and Abuses (Part One of a Three-Part Series) from Cash In on the Myths of Real Estate............................................ 40

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVII

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November 2017

Contents AAOC Education & Events

Departments

17 AAOC Partners with Rentler

4 President’s Message — Product and Service Council

35 Holiday Cruise & Awards Presentation 36 Public Access Electric Vehicle Charge Rebate

6 Executive Director Report/ Lou’s News

Features

8 Sacramento Report — Floods

24 AAOC’s 3rd Annual Reverse Trade Show Was a Huge Success!!

10 Legal Corner — Tenant Screening

28 Looking to Ease College Tuition Anxiety? By Jason Sherr

20 Dear Maintenance Men

30 Landlord Rights During a Natural Disaster By Becky Bower 33 Amenities That Save Residents Money

43 Welcome New Members

By Mindy Williams

44 PSC Corner — ClearVue Bed Bug Traps — Now Shipping

34 September General Membership Meeting Recap 38 Passing the Torch, a Phase of Life By Julia Araiza 40 The Metrics: Uses and Abuses (Part One of a Three-Part Series) from Cash In on the Myths of Real Estate By William R. Gorman

45 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

November 2017

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Apartment News

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Closing on promises every day.

T E A M Maggie Shubat Client Specialist

Robert Taylor Client Specialist

S C H W E E R Scott Schweer Client Manager

Cooper Dodd Client Associate

Stephanie Bologna Client Associate

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Apartment News

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November 2017

Apartment News

CALENDAR OF EVENTS

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

NOVEMBER

The Resources You Want — The Representation You Need — Since 1961

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Craig Kirkpatrick Alan Dauger Frank Alvarez

n n

Nicholas Dunlap Nick Lieberman James Wohrman Rick Roshan Nicholas Dunlap

Directors n n n

Julia Araiza Vicki Binford Stephen C. Duringer, Esq. Dale Hayden

n n n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

Thursday, 8:30 am–12:30 pm, AAOC Offices

9 - CHPEP Week 10 Thursday, 8:30 am–12:30 pm, AAOC Offices

14 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

16 - CHPEP Week 11 Thursday, 8:30 am–12:30 pm, AAOC Offices

23 - Thanksgiving Thursday, Office Closed

24 - Thanksgiving Holiday Friday, Office Closed

DECEMBER 12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

19 - Holiday Cruise & Awards Presentation Tuesday, 6:00 pm, Hornblower — Newport Beach, See Page 35

25 - Christmas Holiday Monday, Office Closed

26 - Christmas Holiday Tuesday, Office Closed

JANUARY 1 - New Year’s Holiday Monday, Office Closed

9 - Board of Directors Meeting

Officers

n

2 - CHPEP Week 9

n n

n

Tuesday, 6:00 pm, AAOC Offices

16 - General Membership Meeting Tuesday, 7:00–9:00 pm, NEW LOCATION!: Great Wolf Lodge — Garden Grove

Our January 2018 General Membership Meeting has a new home!

Jerry L’Ecuyer Jim Loftus John Tomlinson

Join us at: The Great Wolf Lodge 12681 Harbor Blvd., Garden Grove

Robert C. Shaw Robert B. Thompson Dean Zarkos

November 2017

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Apartment News

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PRESIDENT’S MESSAGE C raig K irkpatrick

Product and Service Council

P

roduct and Service Council (PSC) is an important category of AAOC membership that consists of vendors offering products and services ranging from accounting to painting to windows and screens. AAOC awards an annual PSC member of the year with the 2016 award going to John McCarthy of McCarthy Roofing. PSC prospective members are vetted and all have signed a Code of Ethics stating they shall provide the rental housing industry with the highest standard of integrity, honesty and professionalism.

They are a solid resource for your property needs and are listed near the end of every “Apartment News”. Why do I bring this up?

PSC membership has really grown this year and there is a positive energy within the group that is infectious.

Exciting things are happening on the horizon for AAOC Members. AAOC reformed the Product Service Council Committee when I named Board Member Frankie Alvarez as Chairperson

in the beginning of this year. With seven PSC members and one staff liaison currently at the helm they have been busy planning some fantastic events to blend together all sectors of AAOC Memberships.

They kicked off the season with two Networking events at the Fireside Grille-Crown Plaza Hotel in Costa Mesa. This is a great way to interact on a social basis with your fellow PSC members and introduce new people to our amazing organization. Quarterly mixers are being scheduled for 2018 and updated information with time and location can always be found on the website www.aaoc.com.

The Committee ended the summer with a bang-up event on the “Wild Goose” Yacht in Newport Beach. Did you check out the recap with pictures of this event in the October issue of “Apartment News”? This was a perfect blend of Property Owners and PSC Members enjoying great food and cocktails while chasing the sunset on

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the harbor.

For the first time in many years, AAOC held a tailgate party before the September 16 Angel’s game. Buffalo Maintenance and LoCali Property Management sponsored the AAOC tailgate prior to the Angels game...and this tailgate that was put together at the last minute attracted 80 people!

December we will be celebrating the holiday season and recapping the year with the AAOC Holiday Cruise and Awards Presentation. Make sure to get your tickets for this December 19th event as they are sure to sell out fast!

The PSC Committee has kept the ticket prices low through sponsorships. An Italian buffet dinner, open bar and entertainment to accompany the Awards Presentation will be selling at the low price of $55 each. AAOC is asking that you bring a blanket or socks to be collected and donated to the charity “Illumination Foundation” that evening so others less fortunate can stay a little warmer this winter on chilly OC nights.

The PSC Committee always welcomes suggestions from all of our members on events you would like to participate in; suggestions have ranged from Wine Tasting Tours to Glow in the Dark golf. Please know that the PSC committee will be sorting them all out and planning a bright 2018!

Craig has been in the rental housing industry since 1981. He currently lives in San Clemente with his wife and enjoys traveling around the world.

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November 2017

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Apartment News

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LOU’S NEWS B y L ou P enrose E xecutive D irector

“There are lies, damned lies, and statistics” — Mark Twain

R

eaders to this monthly missive know I spend a great deal of time writing about public policy and the impacts it has on private property rights. Not surprising for someone with a political science degree. But so much of the challenge in the housing industry as it relates to someone’s definition of affordability is just that, who gets to define affordability. Advocates on all sides continue to argue and debate income percentages but for me it has always come down to a simple economic equation: willing buyers and willing sellers.

Chapman University economist and past president Jim Doti recently penned a piece in the Orange County Business Journal that speaks to this very issue.

“For the most part housing analyst understand that higher incomes lead to a higher demand for housing. What they usually miss though is that the relationship is not one to one. A 10% increase in income does not lead to a 10% increase

in the price a family is going to pay for a home. In fact, that family is willing to pay something more, and it all has to do with the income elasticity for housing. …(My) study suggests that the income elasticity of housing is about 1.6. That means a 10% increase in median family income doesn’t just lead to a 10% increase in the family’s willingness to pay for a home. It actually leads to a willingness to pay 16% more. That finding explains a whole lot about the disparity of housing prices. Let’s take OC as an example, the median price of a singlefamily home in the county is $703,000, about 48% more than the median price home in California — $476,000. But that family in OC has a median income of $88,000 versus California’s $74,000.

That’s a difference of about 19%. Because of the 1.6 income elasticity for housing, however, an OC family will want to buy a home that’s 30% more expensive rather than just 19% (19% x 1.6 = 30%). If that family with a median income of 88,000

is willing to pay 30% more for a home in OC, that home will go for $619,000, which is 30% more than the California median home price of $476,000. As a family’s income rises, so too does its willingness to devote a larger portion of that income to housing. This suggests that housing is not as unaffordable in OC as it’s cracked up to be.”

Doti is a brilliant economist and a friend, and I appreciate his analysis. But like most economic analysis, in the end we are unfortunately left with even more questions than when we started.

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Apartment News

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SACRAMENTO REPORT

Floods

S

B y J on S mock & R on K ingston

cience fiction writers and others often refer to planet earth as the “rock.” We often marvel at special effects in Hollywood’s entertaining movies depicting fictional explorations of earth’s inner core. But earth’s surface area is mostly water—indeed, 71% according to the USGS, and 96.5% of that is salt water. The life-sustaining properties of the remaining 3+% fresh water available for human existence is well documented. And the epic waterwars between those who have it and those who want it form the plot lines of many old western movies depicting the battles fought for this precious resource.

Following 5 years of parching drought in California, we enjoyed some respite in record-setting rainfalls but again learned first-hand the devastating and destructive effect of water unleashed upon the landscape.

The national and local media have reported widely on the massive disruption and flooding in and around Houston, New Orleans, large parts of Florida, and most recently, Puerto Rico. Closer to home, we have noted the emergency evacuation of 186,000 people in Butte County and surrounding areas as floodgates and emergency spillways were attempting to corral an abundance of water at the Oroville dam and the Don Pedro reservoir. Meanwhile, the City of San Jose experienced its own flood emergency resulting in the displacement of about 14,000 residents, many other them apartment dwellers.

This brings us to new legislation just

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Apartment News

recently signed by the Governor.

Assembly Bill 646 (Kalra) was introduced by the San Jose representative as a direct response to the reported flooding in his district. The incident was described in some detail in the Assembly Judiciary Committee’s analysis:

www.aaoc.com

In February 2017, several San Jose neighborhoods experienced severe flooding that forced the evacuation of thousands of residents and businesses, and caused significant damage to public and private property throughout the city. According to the author, many of those in his district who lost the most in the flooding were renters who did not consider the need for flood insurance or assumed that they are covered under the property owner’s policy, yet lost all of their possessions, including their vehicles, and now do not have the aid of any insurance that would have helped them to recover from the devastating flood. Accordingly, this bill seeks to require landlords to provide written notice to prospective tenants of the fact, if true, that the rental premises is located in either a special flood hazard area or a dam inundation zone, as determined by the appropriate federal and state authorities.

A number of communities and mobile home parks along Coyote Creek were submerged when Anderson Reservoir reached November 2017

its capacity and began spilling into the creek. The worst flooding in the San Jose area in more than a century flooded hundreds of homes and forced the evacuation of more than 14,000 residents.

Reported damage to businesses and residents was in the neighborhood of $50 Million. While acknowledging some merit to the humanity underlying the proposal, we and others representing the rental property community were strongly opposed to the detail in the language of the bill as introduced.

Consequently, a number amendments were proposed and ultimately adopted as a revised version of the bill was moving toward final enactment. In large part, the amended bill as approved as Chapter 502 of the Statutes of 2017 follows the theme of existing statutory sections regarding notice of known hazards and uses the approach recognized so successfully in the industry’s treatment of accessibility to sex offender information through the Department of Justices’ Megan’s Law data base. In this case, it relates to the on-line availability of special flood plain hazard information through the State’s Office of Emergency Services website. (www. myhazards.caloes.ca.gov.) We will have more to communicate about this bill in our upcoming commentary on other new laws affecting the rental housing industry. Meanwhile, here is the full text of the operative part of this new law that added Government Code Section 8589.45:

8589.45. (a) In every lease or rental agreement for residential property entered into on or after July 1, 2018, the owner or person offering the property for rent shall disclose to a tenant, in no smaller than eight-point type, the following: (1) That the property is located in a special flood hazard area or an area of potential flooding, if the owner has actual knowledge of that fact. For purposes of this section, “actual knowledge” includes the following: (A) The owner has received written notice from any public agency stating that the property is located in a special flood hazard area or an area of potential flooding.

(B) The property is located in an area in which the owner’s mortgage holder requires the owner to carry flood insurance.

(C) The owner currently carries flood insurance.

(2) That the tenant may obtain information about hazards, including flood hazards, that may affect the property from the Internet Web site of the Office of Emergency Services. The disclosure shall include the Internet Web site address for the MyHazards tool maintained by the office.

(3) That the owner’s insurance does not cover the loss of the tenant’s personal possessions and it is recommended that the tenant consider purchasing renter’s insurance and flood insurance to insure his or her possessions from loss due to fire, flood, or other risk of loss.

(4) That the owner is not required to provide additional information concerning the flood hazards to the property and that the information provided pursuant to this section is deemed adequate to inform the tenant.

(b) The disclosures required by this section are subject to the requirements of Section 1632 of the Civil Code.

Copyright© 2017 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG).

For Questions regarding this article, please call the AAOC at (714) 245-9500

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Tenant Screening

P

roper tenant screening is one of the tools provided herein, you will be the most important things that empowered to select the best and most you can do to preserve and pro- qualified resident for your property.

Proper tenant screening begins with tect your investment. Additionally, weeding out the ne’er do wells before a rental application, provided by your they become your problem tenants will apartment association, completed, and certainly provide peace, tranquility, signed by every adult applicant. Verify and balance in your personal life. This that the application is complete and article will provide you with the knowl- legible, photocopy the prospect’s govedge and tools necessary to screen your ernment issued photo identification, prospective tenants properly and thor- i.e. driver’s license, identification card, passport, keep1 the photocopy oughly.

By implementing1-4page_300:Layout just some of or 0404-15_PRESTIGE_AAOC 1 1/24/16 3:06 and PM Page

with your file. Verify that the signature on the application matches the identification, and the picture matches the person standing in front of you.

Ensure that you comply with your state and federal fair housing rules. A landlord cannot refuse to rent to a tenant, or engage in any other type of discrimination based on group characteristics specified by law that are not closely related to the landlord’s business needs.

Race and religion are examples of group

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characteristics specified by law.

Arbitrary discrimination based on any personal characteristic is also prohibited.

Under most state and federal laws, it is unlawful for a landlord, managing agent, real estate broker, or salesperson to discriminate against a person or harass a person because of the person’s race, color, religion, sex (including pregnancy, childbirth or medical condition related to them, as well as gender and perception of gender), sexual orientation, marital status, national origin, ancestry, familial status, source of income, or disability. Many states also prohibit discrimination based on a person’s medical condition or mental or physical disability; or personal characteristics, such as a person’s physical appearance or sexual orientation that are not related to the responsibilities of a tenant; or a perception of a person’s race, color, religion, sex, sexual orientation, marital status, national origin, ancestry, familial status, source of income, disability or medical condi-

tion, or a perception that a person is associated with another person who may have any of these characteristics.

Housing providers cannot use a financial or income standard for persons who want to live together and combine their incomes that is different from the landlord’s standard for married persons who combine their incomes. In the case of a government rent subsidy, a landlord who is assessing a potential tenant’s eligibility for a rental unit must use a financial or income standard that is based on the portion of rent that the tenant would pay. A landlord cannot apply rules, regulations or policies to unmarried couples who are registered domestic partners that do not apply to married couples. Nor can a landlord inquire as to the immigration status of the tenant or prospective tenant or require that a tenant or prospective tenant make any statement concerning his or her immigration or citizenship status.

Housing providers should establish

November 2017

rental criteria and apply it consistently to all applicants. To find the best and most qualified tenant for your property, certain tenant screening or rental criteria must be established. The successful applicant should: i) have acceptable and verifiable credit history, ii) have acceptable and verifiable tenancy history, iii) have sufficient and verifiable income to meet their present and future financial obligations, and iv) not pose a risk of harm to the rental property or to persons.

Acceptable and verifiable credit history means that the applicant has faithfully honored his or her credit responsibilities in the past. By signing and submitting the apartment association application, consent is provided for you to run and receive a copy of the applicant’s credit history from the credit bureaus. Most apartment association can handle this request for you.

Credit history is reported based upon a person’s social security or taxpayer

www.aaoc.com

Q&A — continued on page 12

Apartment News

11

Q&A — continued from 11 identification number. To accurately evaluate a person’s credit history, all successful applicants should have either a social security or tax id number. Lack of a number will not preclude them from applying; however, it is impossible to verify that persons credit experience.

As you review the applicant’s credit report, look for collection accounts, late payments, bankruptcies, fraud alerts, and other derogatory information that sheds insight into the applicant’s past practices. Verify that the former addresses listed on the credit report match the ones provided on the application. Note that the credit bureaus have implemented new rules and procedures effective July 1, 2017 which limits the reporting of judgments, foreclosures, liens, and other derogatory items unless specific identifying information, i.e. social security number is included on the court issued document. Since the courts restrict the inclusion of such

12

Apartment News

information, the result is most judgments, liens and other derogatory information is no longer reported by the credit bureaus. Beware!

Acceptable and verifiable tenancy history means that the applicant has been a good tenant in the past. You certainly do not want to rent to the professional dead beat who has been evicted once or several times in the past. Most landlords will automatically disqualify an applicant who has been evicted in the past. Your apartment association can provide an eviction search report that will assist you in determining if your applicant was evicted previously. Be cautious though, as not all evictions appear on the eviction reports. These reports are tools to use, and although they are useful, they certainly are not perfect. In addition to past evictions, you want to see if your prospective applicant has been involved in any other litigation; has he been sued? Or has he sued a former landlord? These records are available, to a

www.aaoc.com

November 2017

limited extent, through public records searches in each county by accessing your local jurisdiction civil court’s website, or by a third-party provider.

Sufficient and verifiable income to meet their present and future financial obligations means that the applicant can afford the rent that you will be charging as well as be able to handle their car payment, child support, credit card bills, student loans and any other obligation they might have. Many landlords will establish a minimum income requirement, i.e. all residents must have a combined gross income of at least three times the rent, however this minimum level may change over time and may not necessarily be static. Consider all legal sources of income. Employment, unemployment, SSI, child support, alimony, and public assistance, are sources of legal income and must be considered. Consider asking to see the original bank statements of the prospect

Q&A — continued on page 14

The key to helping others …

...is you.

Landlords and property managers literally hold the keys to our program participants’ success.

The Coordinated Entry System (CES) is a dynamic program that links people to the resources they need.

2-1-1 OC is committed to helping

Among the benefits to landlords and property managers who rent to people in CES are: • High occupancy and low turnover

landlords, property managers,

• Landlord liaisons

and people achieve their goals.

• Supportive services • Satisfaction from helping others.

To schedule a time for us to tour your property and get additional information, call us at (714) 288-4007 ext. 2385 or e-mail us at housing@211oc.org We look forward to working with you and taking the next steps towards alleviating homelessness in Orange County.

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November 2017

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Apartment News

13

Q&A — continued from 12 so that you can verify the actual deposits made over the past several months. If he claims to make $4,000 per month, you should see regular monthly deposits of $4,000 per month on the bank statements.

The applicant must not pose a risk of harm to the rental property or to persons, means that you certainly do not want to rent to an arsonist, drug dealer, sex offender or anyone who might harm your property, other residents, or might engage in illegal activity on the premises.

Consider requesting a criminal background check from your apartment association. Your applications should not ask about ‘arrest’ rather they may inquire about ‘convictions for serious crimes against persons or property.’

Most housing providers, in years past, would decline to rent to persons convicted of a serious crime against persons or property. The law recently changed prohibiting blanket denials

based upon criminal convictions.

Rather, housing providers must now identify individuals with criminal convictions and process their application in a special manner. This ‘secondary review’ should consider the “nature, severity, and recency of the criminal conduct.” Every case will now require individual attention and the review will be based upon the individual facts presented. Note that your consideration of past convictions should be limited to serious crimes against persons or property that were committed in the relatively recent past. This area of law is undergoing recent changes, so expect clarification over the next several months. You should consult your attorney for specific guidance in this area.

Tenant screening techniques.

Require each applicant to submit a credit screening fee upon submission of an application (amount changes annually — check with your local apartment association for the current maximum). Provide a written receipt

for the fee, using the form provided by the apartment association, if required by your state. Although many landlords don’t require the payment, thinking that they might lose an applicant, by requiring the payment, it acts as a prequalifier effectively eliminating the worst of the worst.

Verify all the information provided on the prospect’s application. Make a photocopy of the applicant’s government issued picture identification, and maintain all in a safe and secure location. Verify employment by independently securing the contact telephone number from the phone book, or internet. Don’t be surprised if the ‘supervisor’ listed on the application, along with the phone number is simply the applicant’s girlfriend and her cell phone.

When contacting previous landlords, expect to get the most helpful information from a ‘previous’ landlord, not necessarily the current one.

Q&A — continued on page 16

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Q&A — continued from 14 Run credit and eviction reports on every applicant. Verify the information that appears on each report with that provided on the application. Look for inconsistencies, different addresses, or gaps in employment or residence. Does the applicant have multiple social security numbers? Different names or spelling of names?

If the applicant is self-employed, ask for confirmation of a legitimate business.

Does he have a website? Business cards?

Business license? Ask to see his original bank statements for the past six months to verify that he actually is depositing the amount of money that he claims to be making.

Consider informing all the prospective applicants that you have a policy of taking a picture of all successful candidates. This simple policy and practice is extremely effective in weeding out the potential drug dealer, identity thief, and those intending to use the property

for illegal purposes, these folks just don’t want their photo taken, and will quickly withdraw their application.

Consider making a surprise visit to the applicant’s current residence. An unannounced visit about dinner time is usually most informative of the applicant’s current living situation. If you see a car parked on the lawn, and the house or apartment in shambles, and a bunch of ne’er do wells hanging out on the porch, picture that activity continuing in your property. If the prospective resident’s current household includes dogs, cats, and distant relatives, they will most likely join your prospect when he moves into your nice, freshly painted, and well-kept apartment!

Don’t be shy about the surprise visit, the good prospect might be a bit startled, but will welcome the visit.

Walk the applicant out to their car after he drops off the application. The make and model is not as important as the condition and contents of the interior. If you see a filthy beater dripping

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

oil, with a registration sticker from the 90’s then be careful. Likewise, if you see clothes and bags filling the back seat, you just might have found where this character is currently living!

Trust your instincts. Use common sense when reviewing the information provided and screening the applicant.

Don’t rush! Don’t let the applicant force you to decide until you have completed your screening process. Rent to the best and most qualified applicant, not necessarily the first to apply. Contrary to what the tenants’ rights folks would lead you to believe, you do not have to rent to the first applicant who happens to squeak by, you want the best and most qualified. Sometimes you must accept three or four, or even ten or more applications before you know just who is the best and most qualified. Your own threshold of pain, and business sense, will tell you when enough is enough.

Important issues to be aware of. Be careful when answering telephone calls from prospective tenants responding to your listing or advertisement. Do not attempt to pre-screen the applicant over the phone. Provide objective information about the unit, provide your general rental criteria as stated above, and encourage all to visit the property and submit a written application. You never know if the person on the other end of the phone is really a prospect, or rather a fair housing imposter posing as a prospect trying to trick you into a violation

Q&A — continued on page 19

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Q&A — continued from 16 of fair housing law! Sounds crazy but it’s true, fair housing employs hundreds of people that literally sit at desks perusing the published listings for potential fair housing violations. These folks will then telephone the unsuspecting landlord, misrepresent themselves as something they are not, to trick the unsuspecting landlord into saying the ‘wrong’ thing. Gotcha.

It’s better to have a vacant unit than to rent to a dead beat that will cause you nothing but headaches until the day he is evicted. The truly bad tenant will continue to haunt you by filing frivolous lawsuits both during and after the Sheriff shows him the door. The damage and destruction that can be levied by the ne’er do well scam artist can be extensive. Proper tenant screening at the beginning will effectively weed out these dead beats who intend on doing you harm.

Establish reasonable rental criteria, thoroughly verify all information provided, apply tenancy criteria consistently to all, know and follow all fair housing rules, trust your instincts, and use your common sense! Accept the best applicant, not necessarily the first to apply!

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 255,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988.

The firm may be reached at 714.279.1100 or 800.829.6994.

Please visit www.DuringerLaw.com for more information.

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19

8:58 PM

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

I am a little bit confused about installing insulation in my building’s attic.

There are so many types of insulation and I don’t know which “R” rating I should use…not that I know what “R” rating means when it comes to insulation! Can you set me straight and please keep it simple. Barry

Dear Barry:

An “R” rating or value such as 19, 22 or

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Apartment News

30 is the resistance to heat flow the insulation material is capable of maintaining. The higher the number the greater the insulation value or resistance to heat flow.

The most commonly used ratings in a temperate climate are as follows: R-13: Walls R-19-22: Floors R-30: Ceilings The easiest form of insulation for attic use is the loose fill or blown in

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November 2017

type. Walls can also use the loose fill, but it is more common to use bats. As for floors, if you have a raised foundation, it is best to use bats or roll insulation between the floor joists. It’s a great do it yourself project, but be sure to wear long pants & sleeves, a hat, goggles and mask.

Dear Maintenance Men:

What is a pre-hung door and why would Maintenance — continued on page 22

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November 2017

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21

Maintenance — continued from 20 I want to buy one over a regular door?

Matt

Dear Matt:

Pre-hung doors come already installed in the doorframe. The components include the door, outside frame and the hinges. Before the advent of “Pre-Hung Doors”, hanging a door required a skilled installer. Now a door can come already in its frame with the hinges in

place. You must start with a rough opening, which means the old doorframe must be removed. The skill required is minimal and you can often do a professional looking job the first time.

Dear Maintenance Men:

I have installed vinyl floor squares a number of times, but I can’t seem to get it square with the walls. It always looks like the floor is slightly cocked to one side. Do you have a procedure on how to start the first tile straight

and end up with a square looking job?

Noah

Dear Noah,

After completing all of your floor prep work; be sure the surface is clean, dry and free from dust and debris. Measure the length and width of the floor; divide each measurement by two and mark the floor at the intersecting lines. Using the measurements, snap a chalk line along the length and width of the floor.

This will produce a cross dividing the floor into quadrants. Now check your chalk line for squares-ness, using a carpenter’s square at the intersection of the two lines. Next, dry fit your tile in both directions to determine your run.

Keep the following in mind: adjust your chalk reference lines to allow for full tiles at high traffic tile termination points such as dining room to kitchen, hallway to bathroom etc. Ideally, you will want to use no less than one half of a tile at any wall or termination point if possible. Start your first tile at the cross section of the two chalk lines. This will allow you to use two perpendicular straight lines to align your first tile.

Follow each chalk line, putting down tile until you have a formed a cross dividing the floor into quadrants.

Continue gluing down your tile in each quadrant by going down one axis and across the other.

Maintenance — continued on page 26

Did you know AAOC is on Facebook?

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Apartment News

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November 2017

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Apartment News

23

rd

AAOC’s 3 Annual Reverse Trade Show Was a Huge Success!

P

roperty Management Companies joined twenty Product & Service Council Members for an afternoon of networking and comradery at McCormick & Schmick’s Grille at the Anaheim GardenWalk. Thanks to our generous sponsors, AEI Corporation, Home Depot, State Farm—Sarah Atkinson Agency, and The Liberty Group, we were able to share lots of great food, drinks, and a fantastic

atmosphere!

PSC Members had a chance to meet and greet with our Property Management Companies for 7 minutes each, sharing their new products, services, and what they could bring to the table. Then it was off to the next table to do it all over again! For lack of a better description, this was “speed dating” for business professionals and service providers.

Irina Cioban, a member of our

Irina & Emil Cioban from Strattford Capital are ALL smiles!

Education Committee, instructor for our Certified Housing Provider Education Program, and speaker for seminars and luncheons couldn’t thank us enough for holding this event! “As a Property Supervisor, this is the best event ever, ever, ever! These vendors did their homework on my properties and I’m ready to get bids!”

Trade Show — continued on page 26

Gabe Ayala from Enovative Group put technology to a good use when demonstrating their services to Greystar.

Board member Rick Roshan of Pacific Coast Management meets with Park West Glen Lastimoza and Renee England of CoStar share their statistics with FDC Management.

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Apartment News

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November 2017

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25

Trade Show — continued from 24

Maintenance — continued from 22

Another great compliment came from Erin Lynn Scott of Advanced Management Company, “It was a great opportunity to meet vendors that I might not visit a booth for at the Trade Show.

The vendors were knowledgeable and enthusiastic about their products. It was a great experience.”

One of our sponsors, Sarah Atkinson said, “The Reverse Tradeshow was an excellent opportunity to network and have meaningful conversations. The venue was wonderful and the entire team at AAOC did an incredible job.

Looking forward to the next one!”

There is no doubt that we will be holding this event again next year.

You’ll want to be on the lookout as this year’s event sold out in just 24 minutes!! Thanks again to everyone who participated!

Note: If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please send in your questions to: BuffaloQuestions@gmail.com

26

Apartment News

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Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??

November 2017

If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Counsel.

Frank can be reached at (714) 956-8371 Frankie@ BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors and Past President and past Chairman of the Education Committee of the Apartment Association of Orange County. Jerry has been involved with apartments as a professional since 1988.

November 2017

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Apartment News

27

Looking to Ease College Tuition Anxiety?

BY JASON SHERR

D

id you realize that, according to the College Board, more than $240 billion in grants from all sources (federal loans, federal workstudy, and federal tax credits and deductions) was awarded to undergraduate and graduate students in the 2015–2016 academic year? And that those students came from households spanning a wide range of household incomes?

During that academic year, the average aid for a full-time college student amounted to $14,460, including $8,390 in grants (that don’t have to be repaid) and $4,720 in federal loans.

Once you realize how many resources may be available and begin your research on financial assistance, you could be on your way toward easing some of the anxiety often associated with paying for college.

5 lessons for seeking help for college costs

Start planning during the high school years. Pay particular attention to your child’s junior year of high school and reposition assets or adjust income before it begins. When financial aid officers review a family’s need, they analyze the family’s income in the calendar year beginning in January of the student’s junior year.

28

Apartment News

Assume you’re eligible for aid… until you’re told you’re not. There are no specific guidelines or rules of thumb that can accurately predict the aid you and your child may be offered. Because each family’s circumstances are different, keep an open mind as you consider financial aid alternatives. A number of factors ‒ such as having several children in school at the same time ‒ may increase your eligibility for assistance.

Reassess assets held by your children. Federal guidelines expect children to contribute 20% of certain assets toward their education’s costs, while parents are expected to contribute up to 5.64%.

That’s why assets held in custodial accounts (bank accounts, trust funds, brokerage accounts) in your children’s names may reduce the aid for which the family qualifies. But assets held in Coverdell Education Savings Accounts and 529 plans are factored into the parent’s formula, having less effect on the aid for which the family qualifies.

Help grandparents’ target their gifts. Grandparents’ hearts often lead them to make gifts directly to grandchildren or to pay their tuition expenses.

Even though payments made directly to a college avoid gift taxes, financial aid sources generally count these payments

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November 2017

as an additional resource the family has to pay for college expenses. Distributions from grandparent-owned 529 plans are also considered as resources and assessed as your child’s income, which can reduce eligible aid.

A better idea for grandparents may be to make a gift to a 529 plan owned by the parent or grandchild. The financial aid treatment of gifts to 529 plans is generally more favorable than for gifts made directly to the grandchild. Plus grandparents using this alternative may also realize estate tax and gift tax benefits.

Assess your family’s financial situation to determine what your children will need. Gather records and begin researching available financial aid, grants, loans, and scholarships. Two forms will be key to your aid application process: the Free Application for Federal Student Aid (FAFSA) and the College Scholarship Service Financial Aid Profile (PROFILE).

The FAFSA helps you apply for federal aid, and many states also use it to determine a resident student’s eligibility for state aid. You can find forms in high-school guidance offices, college financial-aid offices, or online.

Tuition Anxiety — continued on page 32

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29

Landlord Rights During a Natural Disaster

BY BECKY BOWER

I

n the wake of Hurricane Harvey and Irma, multiple wildfires on the West Coast, tornadoes, and the recent 7.1 earthquake in Mexico, now would be the time to learn about you and your tenant’s rights during a natural disaster.

As most parts of the United States are impacted by at least one natural disaster (with some areas hit by several different kinds per year), knowing what to do if a hurricane, earthquake, or tornado affects your property can alleviate some of the stress in the moment.

Contact your Tenants

First and foremost, you should try to get into contact with your tenants and make sure that they’re okay.

Depending on if they’re still on the property or not, they might be able to give you some preliminary details about how they weathered the natural disaster, and if the roads are accessible.

If there seem to be damages, you won’t be able to professionally repair them (or inspect them yourself) until the roads are clear.

Talk to each of your tenants about

30

Apartment News

what your plan is moving forward.

While you can’t make promises about the condition of their property, you can give them information on what you’re doing, and what steps they can do as well. For example, keep them updated on when the property will be inspected, when repairmen will arrive and how long it will take, assure them that you’ve contacted your rental property’s insurance provider and urge them to contact their renter’s insurance provider as well.

Quick Tip: Let your tenants know that they can apply for federal disaster assistance. This can help cover costs like accommodation during repairs, disastercaused burial, and cleaning up some items.

Trust your Lease

After a major natural disaster, you should review the terms you have in your lease. This details not only what damages you’re legally responsible for, but what your tenants are responsible for as well. Beyond the lease, you’ll want to look over your state’s property codes.

Each state is different and knowing your

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November 2017

tenant’s rights during a natural disaster can help you give advice to grateful tenants who seem lost or confused.

Quick Tip: Don’t forget that fair housing rules still apply during a natural disaster!

“What about Rent?”

Regardless of the natural disaster, the tenant is responsible for paying the rent until the lease is officially terminated. That being said, it’s up to you to decide if you want to waive late fees.

Make rental payments easier during a natural disaster by moving to an online payment system.

Quick Tip: Before a natural disaster, make sure the lease agreement has language that details provisions if the property is partially or completely destroyed during a natural disaster. This includes clarity about rent abatement or lease termination after a disaster. After revising, contact your attorney to ensure your lease is compliant with state law.

Natural Disaster — continued on page 32

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31

National Disaster — continued from 30 Take Structural Disaster Prep into your Own Hands

While disaster prep can only be done with natural disasters that are often predicted before they hit like hurricanes and tornadoes (earthquakes and tsunamis cannot be predicted), it’s important to clarify who is responsible for performing structural preparations.

Most independent landlords and property management companies opt to let their tenants shoulder the cost and labor of boarding up windows and purchasing

Tuition Anxiety — continued from 28 Many schools use the PROFILE to collect additional information before awarding their own funds, i.e., institutional student aid.

Please consider the investment objectives, risks, charges and expenses carefully before investing in a 529 savings plan. The official statement, which

sandbags, but be aware that you run the risk of your tenants not prepping to your standards.

Regardless if your resident boards the windows up or not, (in most cases) you will be responsible for repairing any damages to the property. Beyond boards and sandbags, installing hurricane shutters and impact resistant glass, anchoring large appliances, and using fire-resistant plants in your landscaping can help minimize your property’s damage in the long run.

According to this 2013 natural disaster report, the top five states with

the most natural disasters are Texas, California, Oklahoma, New York, and Florida. Before a natural disaster strikes where your property resides, take this time to review the terms in your lease and emergency plan.

contains this and other information, can be obtained by calling your Financial Advisor. Read it carefully before you invest.

949-862-1248. This article is sponsored by Wells Fargo Advisors and provided to you by Jason Sherr, Senior Vice President- Investments. Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/MAY LOSE VALUE. Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. ©2017 Wells Fargo Clearing Services, LLC. All rights reserved.

About the Author: Our firm is not a legal or tax advisor. This article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President- Investments.

He can be reached at Jason.Sherr@wfadvisors.com or

Multifamily Regional Services From one site to several, we will customize a solution to fit your portfolio needs. With over 25 years of Multifamily experience, we have the passion, professionalism and expertise to oversee and operate your asset(s) to peak performance.

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Apartment News

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Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

www.nextlevel-ps.com • office@nextlevel-ps.com 32

About the Author: Becky Bower is a writer for the ApplyConnect® Blog and a communications intern at ApplyConnect®, a consumer initiated tenant screening company.

She has also spent several years in compliance and auditing. Becky holds a degree in English with a focus in creative writing from CSU Channel Islands and is a published writer.

November 2017

Amenities That Save Residents Money

BY MINDY WILLIAMS

I

t’s always smart to promote your competitive edge, and at this time of year when folks need mula for holiday gifts, let’s make sure they know that living at our apartment communities can SAVE them money too! Here are some top amenities that help save residents money: Fitness Center (can save up to $100 a month). If you don’t have a fitness center, work out a deal with a local gym.

Business Center Car Sharing Service (Walkscore.com has a score for car-sharing cities too!

Car sharing saves thousands of dollars in car payments not to mention maintenance and insurance) Community Room or Party Room Guest Suites. (perfect for this time of year to save on hotel rooms for holiday visitors)

Parking (Renting a parking space in major cities can cost between $100 to $300)

readers and for the opportunity to make your lives better and your jobs easier.

Preferred Resident Discount Programs (discounts on stores, restaurants and everything else for residents in your community)

About the Author: President of Rent & Retain Magazine and author of 10 books on property management, Mindy is THE guru when it comes to resident retention. She has written more books on property management than any other author, and her simple, easy-to-implement ideas are used daily on site in all 50 states, Canada, Australia, England and France. Sign up for Mindy’s “must have” magazine at www.RentandRetain.com

Washing Stations (for pets and cars) Have a wonderful holiday season.

Many blessings to you and yours. Be thankful for everything you can find.

We are extremely thankful for our

Are you looking for a particular product or service?

We can help!

Visit our Buyer’s Guide beginning on page 45 for the resources you need!

November 2017

www.aaoc.com

Apartment News

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September General Membership Meeting Recap

T

he September General Membership Meeting was full of excitement and buzz with attendees getting to know our newest Product & Service Council (PSC) Members! We welcomed our members to join vendors at roundtables to discuss new products & services as well as important issues in their respective fields.

Thanks to 2-1-1 OC & Illumination Foundation, Barth Calderon—Attorneys, Forever Lawn—Pacific Coast, Rentler, Shield Fire Protection and SoCalGas for providing our members a wealth of Attendees got to mix and mingle before the meeting.. knowledge. Your generosity made our event successful.

Our next meeting will be on January 16, 2018, featuring our very own Legal Corner author, Stephen C. Duringer, Esq.! Mark your calendars now, you won’t want to miss out!September General Membership Meeting

NEW LOCATION!

Our January 2018 General Membership Meeting will be held at The Great Wolf Lodge in Garden Grove, 12681 Harbor Blvd.

Forever Lawn—Pacific Coast had a packed table to hear all about artificial turf.

Matt Sather from Shield Fire Protection chats with member Glen Mills about pro- SoCalGas, represented by Adrian Molina, showed Mary Caldwell how much she could save with their new programs. tecting his assets.

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November 2017

W.R. GORMAN & ASSOCIATES Since 1972

PERSONALIZED WEALTH BUILDING IN REAL ESTATE  Custom

OUR EXCLUSIVE BUY AND SELL PROCESS:

commission schedule  Custom listing presentations

 Exchange

up-leg opportunities  Free labor for make ready repairs

Contact us to discuss how we can help you achieve your financial freedom.

CONTACT US TODAY

CALL (714) 255-9998 OR VISIT www.WRGORMAN.com CalBRE# 00616310

From left to right: Randy, Bill, Tim & Sonya

November 2017

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Apartment News

35

PUBLIC ACCESS ELECTRIC VEHICLE CHARGER REBATE INSTALL A PUBLIC ACCESS ELECTRIC VEHICLE CHARGING STATION AND‌ Receive a rebate up to $5,000 for public access locations, or Receive a rebate up to $10,000 for schools or affordable housing locations Anaheim Public Utilities is offering Public Access Electric Vehicle Charging Station Rebates to commercial, industrial, and municipal customers who install a Level 2 (240-Volt) or higher plug-in electric vehicle (EV) chargers at locations accessible to patrons, multi-family dwelling residents, commuters and visitors. Under this program Anaheim will reimburse customers for out-of-pocket expenses up to $5,000 per charging station for public access locations, or $10,000 for school or affordable housing locations (maximum of 4 charging stations). Eligible expenses include the charger purchase price and installation costs. In addition to the rebate, Anaheim will pay the City’s permit fees for the EV charger.

Applications received from September 1, 2017 through November 30, 2017, will be eligible for a rebate, subject to availability of funds. Download the Program Reservation Form and Program Agreement at anaheim.net/utilities or by calling 714.765.4184.

REBATE PROGRAM STEPS

1. Apply to receive a rebate by completing the Public Access EV Charging Station Rebate Reservation Form at anaheim.net/utilities and emailing it to the program manager at EVRebates@anaheim.net.

2. By December 15, 2017, you will receive notice if you have been awarded a Public Access EV Rebate and receive a rebate reservation number. If the total number of applications received during the open application window exceeds the program funding, rebates will be awarded utilizing an electronic lottery process.

3. Install your new EV charging station in accordance with the Program Terms and Conditions within one year of receiving your rebate reservation number.

4. Fill out, sign, and submit a completed Public Access Electric Vehicle Charging Station Rebate Program Agreement found at anaheim.net/utilities, including all supporting documentation to: Anaheim Public Utilities Public Access EV Charging Station Rebate Program 201 South Anaheim Boulevard, Suite 801 Anaheim, CA 92805 or via email to: EVRebates@anaheim.net

To request this information in an alternative format, please call 714.765.4254, or TTY 714.765.5125.

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November 2017

0717

COMMERCIAL INCENTIVE PROGRAMS ENERGY PROGRAMS - 714.765.4124 Comprehensive Energy

Provides free on-site audits report for medium/large commercial and industrial customers to analyze energy

Audit Customized Energy

Provides customized incentives for any energy saving technology. The incentives are 10¢-15¢ per kWh of

Incentives

annualized savings or $250-$400 per kW reduced, (dependent on measure) whichever is greater.

Dusk to Dawn Lighting

Provides free outdoor light-emitting diode (LED) lights with photosensors. 714-939-9020

Exit Sign Lighting Heat Pump / Air Conditioners

cooling units.

Replacement

Provides incentives based on 10¢-15¢ per kWh of annualized savings or $250-$400 per kW reduced

Lighting Replacement Incentives

applications.

New Construction Incentives

opportunities. Projects that exceed Title 24 can qualify for incentives of up to $400 per kW.

Small Business Energy Management Assistance Provides up to 6 shade trees to help businesses save energy and beautify the community. 714.491.TREE

TreePower

(8733)

SUSTAINABILITY PROGRAMS - 714.765.4184 Green Building Program

Provides incentives of up to $10,000 for building green.

Provides the opportunity to help make Anaheim cleaner and greener by making small contributions to funds

Green Power Program

used for renewable generation.

EV Charger Rebate

Provides rebates of up to $500 for the installation a new plug-in electrical vehicle charger.

Program

WATER PROGRAMS - 714.765.4184 Hotel/Motel Linen Card

Provides attractive placards that give guests the option to reuse bed linens and towels.

Save Water - Save A Buck Water-Use Surveys

Provides on-site analysis of a facility’s water use and offers water-saving recommendations.

FIND OUT MORE BY VISITING ANAHEIM.NET/UTILITIES.

ALL PROGRAMS ARE SUBJECT TO AVAILABLE FUNDING.

To request this information in an alternative format, please call 714.765.4254, or TTY 714.765.5125.

November 2017

www.aaoc.com

Apartment News

37

Passing the Torch, a Phase of Life

BY JULIA ARAIZA

A

AOC recently presented two workshops on Passing the Torch — a family succession workshop. The second “encore presentation” welcomed the overflow of attendees from the first one and brought in additional families interested and intrigued by the topic.

I will tell you all about them and what happened, but first I hope this disclosure is proof of how major this subject is to all of us. I helped plan this workshop. I contributed a lot of ideas.

And in the end, I realized I need this workshop as much as anyone else.

This is life stuff. It is not technical, financial, or legal. Well, only indirectly.

It is family stuff; trust, fears, love, hope, and concern.

Rich Lombardi moderated the three speakers, each an adult child taking over their parents’ rentals. He fielded questions, in a gentle, fatherly way. You won’t hear his approach from an attorney, estate planner, accountant or manager. Rich is a multi-faceted real estate person. He is a broker, an asset manager, an investor in apartments and other aspects of real estate. He is a born teacher, and also presides over a Toastmasters group.

The three speakers spoke from the

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heart, honestly and openly, about how they functioned as a family, all involved in the family’s rentals.

Rick Roshan shared openly how he and his sister grew up in the business.

As tykes, they swam in the pools of the apartment communities, while their mother inspected apartments and worked on the property. Both parents were involved in the apartments, and they spent weekends working there. Rick’s father was a doctor, and yet he saw the value of apartments in addition to a professional career. He planned that his children become functioning adults in the business world. Education was a given, and Rick’s sister became an attorney. Rick handles the family’s apartments with occasional help from his sister.

Angie Sparks was selected as the child in her family who would be groomed to take over the rentals. She became an accountant and worked in that field.

Now she is a mother of active children, and handles the apartments in tandem with a property management firm.

Tim Gorman is the son of Bill Gorman, well known in Orange County for his innovative work and seminars.

Tim grew up in the rental and real estate brokerage businesses. He is involved in several other endeavors,

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November 2017

among them being a franchisee of ChronicTacos. He and Rick are members of the AAOC Board of Directors.

As Rick spoke I flashed back to our start. When we would bring our little children to a newly acquired apartment property, we would first drive by the nearest McDonald’s to show them how close were the treats and rewards. Not all children love going to apartments, and not all children love hearing about them. My children told me they thought I was born with a telephone in my ear.

They hated waiting for me to finish on the phone so they could ask me something. I took them on so many errands when they were little, that they begged to stay home and play with their toys.

In retrospect, perhaps we needed to have handled the apartments with a lighter touch, so as not to overwhelm our children.

My son absorbed enough from us to appreciate the value of owning apartments, and he purchased his own. My daughter’s contribution was to pick a husband who was very handy and loved repairs and construction. He is my director of repairs, innovative, diligent, and dependable.

Phase of Life — continued on page 68

Where else but at…

Medicine Cabinets

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Wall Oven: Brown or Maytag

Gas or Electric 20”, 24”, 30”

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs 6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY. 6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

November 2017

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Apartment News

39

The Metrics: Uses and Abuses (Part One of a Three-Part Series) from Cash In on the Myths of Real Estate

T

hroughout the writing of my book, Cash In on the Myths of Real Estate, I struggled with where to discuss metrics.

I started the book with a first chapter entitled “Bill’s Top Myths.” I place such importance upon quantification that my intention was to include metrics in this section. However my son Tim, who served as not only my inspiration for this book, but also a very important collaborator, argued that this topic was among the most difficult to fully understand and would best be left to the end.

Tim believed — and rightly so — that

before embarking upon an in-depth discussion regarding the tools — aka metrics — we first needed to define some of the key principles and practices. Throughout my series of articles for Apartment News Magazine, I’ve covered many of the basics. So, now it is time to focus upon the metrics.

Metrics are the working tools that every investor uses to establish in his or her mind the value (or worth) of a property. However — as with any tool — the choice of which to use, along with when and how well the selected tool is applied, results in varying

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

degrees of accuracy and reliability.

There is no one absolute approach to evaluating a potential investment opportunity. Nor is there one specifically right or wrong tool. In this and my next article, I am going to be looking at four of most common metrics used by real estate investors. Then, in the third article of this series, I’m covering the wrap-up to Myth 9-3 which introduces what is, to me, a much better tool to use — IRR or Internal Rate of Return.

9-3 Cash-on-cash, cap rate, gross rent multiplier, and price per door are the best ways to evaluate income properties.

Popular Belief: Cash-on-cash, capitalization rate, gross rent multiplier, and price per door are the tried and true metrics that investors should use to evaluate potential income property purchases.

Bill’s Truth: These metrics can be useful, but they are not, by themselves, the best way to evaluate income property. In fact, each comes with its own limitations and could lead to false conclusions.

The biggest drawback is that all four of these metrics (cash-on-cash, capitalization rate, gross rent multiplier, and price per door) focus upon just one year of operation.

1. C ash-On-Cash is the ratio of annual, before-tax cash flow as compared to the total amount of cash invested. The ratio used is applied as:

Cash-On-Cash Return =

Net Operating Income After Debt Service Net Equity (Down Payment)

Cash-on-cash is a good indicator of how your money is performing, but only as a point in time over a oneyear period. This metric can also be skewed by deferred maintenance items and unreported expenses.

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When making a purchase decision, as I point out in Myth 9-3, cash-on-cash uses only first year data to project value.

Also, the accuracy of the outcome from this tool can easily become skewed.

This is particularly true when using cash-on-cash to evaluate a potential purchase of a smaller property, where the owner personally handled the maintenance. All of us tend to discount the cost of our own time and that is particularly true when doing repairs.

Deferred maintenance also carries an impact. When making a purchase, most of us obtain at least termite and roof inspections, which offer some degree of insight into potential additional expenses. However, using cashon-cash as your means of evaluating an investment property that you have held for several years is much more problematic. If you are not including reserves for major repairs as a part of your current expenses, you are apt to be facing a very unpleasant surprise in the not-sofar-future.

Of equal importance, cash-on-cash ignores the value of money over time.

And this brings me to the metric that I will be focusing upon in my next (December, 2017) article — Capitalization Rate.

The capitalization rate is an oftenreferenced investment tool, yet this is also perhaps one of the most misunderstood of the quantifying methodologies.

Next month I will be focusing my entire article on not just what capitalization rate means, but how this tool is applied and, often, misapplied.

Bugs? Call Kevin Perhaps you have experienced “bugs” in your computer software. Nearly everyone has at some point and then they have to call an IT specialist to sort it out and get the “bugs” out.

The same goes for your insurance coverage. In almost all reviews we’ve conducted, we have found “bugs” in their insurance program. Most are not done intentionally by the agent or insurance company. Usually it is a result of trying to do too much by the insurance agent in an understaffed office.

PHD Insurance Brokers has a seasoned trained staff that will take their time to review your insurance portfolio. Not only will they be taking adequate time to review your situation, they will also be working with photos from an inspection performed by Kevin Hendrie. Kevin has over 10 years of experience surveying and taking photos before the review and quoting even takes place.

Clients have told us about being cancelled by a well-intentioned agent who felt it was their duty to always come in with the lowest premium. Often this approach backfires because the quoting company makes the coverage effective and then does the inspection. In many cases, the inspector finds a problem, tells the insurance underwriter and the policy is cancelled. This usually necessitates the apartment owner to go into a non-standard market for a year or more with substantially higher premiums. This is why it is crucial that an inspection is done prior to being quoted by an insurance company. Avoid having a cancelled policy due to the “bugs” being found after the policy is in place.

Call us now at (800) 640-4743 or (714) 534-6310 for a competitive quote with the “bugs” out at the start of the quoting process.

Call today.

Lee Hendrie President/CEO Author, Speaker, Consumer Advocate

About the Author: William R. Gorman, MBA and CCIM, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, who is a CPA and Broker; along with Randy Combs, MBA and Broker; plus Sonya Loera, Realtor.

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338

November 2017

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Apartment News

41

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

“#1 REAL ESTATE TEAM IN ORANGE COUNTY” PER THE WALL STREET JOURNAL 5 UNITS - HUNTINGTON BEACH - $2,200,000 First time available! Downtown 5 units. (4) 2 BR’s & (1) 1 BR. All units have washer/dryer hookups. 5 garages.

Large 5,120 square foot building on double wide lot.

Walk to beach, shopping, the pier, etc.

Property has been in the same family for many years and is an incredible opportunity with its location and size of the units.

WANT TO SELL YOUR APARTMENTS BUT DON’T WANT TO MANAGE MORE UNITS AND HATE PAYING TAXES? I HAVE A SOLUTION FOR YOU. MIKE THORNTON | REALTOR® | #1 APARTMENT AGENT IN O.C.* MICHAEL@STANFIELDREALESTATE.COM *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. HÔM Sotheby’s International Realty and the HÔM Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. HÔM Sotheby’s International Realty is independently owned and operated. Sean CalBRE 01024996 Mike CalBRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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November 2017

949.689.7587

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Angeles Bruno Properties Buley Properties Deah Rudd Properties Hilaria Way Properties James Lee Property La Floresta Multi-Family Residential Holdings

New PSC Members Servpro of Huntington Beach 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 Contact: Jennifer Vejar (714) 841-1695

WICR Waterproofing & Decking 2651 E Chapman Ave #104 Fullerton, CA 92831 Contact: Niki Bossonis (714) 526-3584

Lara Properties Sudarsono Properties

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

Landscape Care

Our services include:

Palm Court

Mission Plaza

Park Magnolia

We have built, owned and managed properties for over 45 years and we have learned that the best way to improve a property is from the inside out. If our “Customers” or residents as we like to call them, are happy and feel cared for, they will typically want to stay longer and this is good for everyone.

Our goal is to provide you with an apartment living lifestyle that meets your comfort and needs. Whether it’s WIFI access in the apartment community common areas, beautiful outdoor pools (at most locations) or 24 hour laundry facilities, The Management Works apartment communities is where you can relax in your quality apartment home.

T: (949) 644-2063 • F: (949) 644-2067 E: contact@mgtworks.com • W: www.mgtworks.com

• Arbor Care — The trees on your property are one of the most important asset values of your landscape. Our team of arborists create and deliver multi-year tree management/maintenance schedules designed to get the most from your trees in terms of health, ascetics and safety.

• Irrigation Management — An automatic, operational, and efficient irrigation system is critical to the success and sustainability of the landscape We are verse in the latest technological updates. The result of this hands-on approach is savings in water use and money.

• Plant Health Care — The landscape Critical Environments maintains and manages is a critical part of our ecology. When provided an opportunity, we always choose the most environmentally sound method.

This approach to landscape management and the use of integrated pest management leads to long term sustainability and creates an overall healthier environment.

• Landscape Enhancement — We partner with our clients to maintain and keep their landscape looking the best that they can at all times.

Whether it is a routine seasonal color rotation or a major renovation, we install only the best quality plant material. The end result is a better looking and longer lasting landscape.

714-619-8888 • www.criticalenv.com November 2017

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43

Featuring

Product & Service Council Member:

ClearVue Bed Bug Traps — Now Shipping

B

ed bugs. No one wants them, but they can’t be ignored. They’re a threat to everyone, regardless of standard of living, hygiene, or demographic. Unlike other vermin and pests, which can be controlled and eliminated using any number of methods, effective solutions to detect and prevent bed bug infestations are limited.

Fortunately, AAOC’s latest vendor partnership with ClearVue Technologies provides a new alternative that has proven effective and affordable for residential property managers and owners: ClearVue Bed Bug Traps are now shipping, with a discount available to AAOC members (use Coupon Code “AAOC” at www.bedbugtraps.com).

Bed bugs are attracted to you while you sleep by the carbon dioxide (CO2) you exhale when you breathe. ClearVue Traps use the bed bug’s natural instinct to attract and intercept these pests as they come looking for you. The traps use a safe, low-level, CO2 beacon which mimics the exhaled breath of a human. The CO2 becomes highly concentrated within the base of the trap, simulating a meal that bed bugs cannot resist. These traps use patent-pending technology to mimic the favorite food of the bed bug: you!

Bed bugs can take up residence in apartments, condos, houses, hotels, schools, public transportation, hospitals, businesses, and even movie theaters. This means that even if you have an exceptionally clean and well-kept home, your normal daily activities give bed bugs a way to hitch a ride home with you.

Bed bugs can hide in paper-thin crevices and typically come out at night to feed on blood from you, your kids and your pets. By the time you see even one bed bug, there can be hundreds more hiding nearby.

So what can be done? The number one strategy recommended by the EPA and the Centers for Disease Control is to use insect monitors to detect bed bugs faster and earlier.

That’s where the new ClearVue Bed Bug Traps come in.

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They intercept hungry bed bugs that come out of hiding seeking a meal. Once the trap is activated and producing CO2, the bed bugs follow the beacon and are trapped forever.

ClearVue Traps are ideal for 4 different usage scenarios: 1. Prevent: Trap bed bugs and alert residents early to avoid an infestation 2. Protect: Intercept bed bugs in an active infestation 3. Verify: Check the effectiveness of professional bed bug treatment 4. Validate: Confirm no bed bug infestations prior to apartment and residence turnover The trap is safe and easy to activate, non-toxic and pesticide-free. Traps placed on the floor near the bed intercept bed bugs seeking a meal, and traps can be placed near other furniture susceptible to infestation.

ClearVue Traps have been field-tested and proven effective in several field trials. They combine the best features of other traps, including a pitfall ledge that bed bugs love to climb, a pressure-sensitive glue floor, and of course, the active beacon technology to produce CO2 that bed bugs can’t resist. ClearVue Traps are disposable and include a sealable bag for No Touch, No Escapeä disposal without risking contact or release.

Act now to protect your family, your tenants, and your investment. As an introductory offer, AAOC members receive a 10% discount on all purchases. To order your traps, visit www.bedbugtraps.com and enter Coupon Code “AAOC” during checkout.

November 2017

PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com

Accounting Services Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Accounting Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry.

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Major appliances for apartments.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

#1 nationwide provider of information and advertising services.

Product & Service Council — continued on page 46

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com Apartment data and market research.

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Product & Service Council continued from page 45

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Apartment/Student Housing Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Advising clients with acquisition and dispositions of their apartment units.

The Highest Quality at the Lowest Prices!

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 gil@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

— — — — —

All-Wood Kitchen Cabinetry & Vanity Packages Quartz & Granite Countertops Installations & Full Remodel Services, CA Contractor Licensed Family Owned & Operated Complimentary On-Site Estimates

(714) 848-1580 7451 Warner Ave., Suite H, Huntington Beach, CA 92647 Mon.–Fri. 10am–4pm; Sat. 10am–3pm; Sun. by Appt.

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Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com Major appliances for apartments.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Attorneys Barth Calderon, LLP Paul Hitchcock 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 paul@barthattorneys.com Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 48

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Get covered today!

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Fashion styles may change. Our commitment to our clients won’t.

Farmers was founded in 1928, a year before the crash. Back then, when others paid claims with IOUs, we paid cash. For over 80 years, we’ve followed a conservative investment approach. We don’t invest in junk bonds or financial derivatives. We are Farmers Insurance. And we are over 15,000 agents strong.

CURRENT SAVINGS OFFERS

Your local Farmers agent currently offers savings for: n

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Life

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Business

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Renters

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

farmers.com for a complete listing of companies. Not all insurers are authorized to provide insurance in all states. Coverage is not available in all states.

Life Insurance issued by Farmers New World Life Insurance Company, 3003 77th Ave SE, Mercer Island, WA 98040.

Protecting Your Investment is my Top Priority.

949.943.3610

RICK HACKETT

Your Local Agent| CA License # 0832675

rhackett@farmersagent.com 33161 CAMINO CAPISTRANO, STE K2 SAN JUAN CAPISTRANO, CA 92675

November 2017

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Product & Service Council continued from page 47

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Complete kitchen and bath restoration and refinishing company.

Provide legal services on all employment related issues and Fair Housing discrimination claims.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Apartment Turnover Specialists.

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Boiler Systems

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com License #0462338

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Water Heater/boiler service and installation.

Cabinets Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

Carpet Cleaning

Cleaning Service

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

See the Advertisers Index on Page 72 for the location of our ad.

Apartment Turnover Specialists.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

We are a full service company specializing in interior renovations and unit turns.

Product & Service Council — continued on page 50

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Carpet Sales & Service Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

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Product & Service Council

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

continued from page 49

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

Collections Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 52

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

November 2017

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

CA License #910068

714-538-3330

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

November 2017

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Product & Service Council continued from page 50

Commercial Patio Heaters AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Communications

Text messaging services to help communicate with your customers.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Concrete Maintenance & Repair

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Apartment News

Construction Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com

Parking lot maintenance.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

www.aaoc.com

November 2017

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com General Contractor.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Consulting 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Advising clients with acquisition and dispositions of their apartment units.

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NEXT LEVEL Property Solutions, LLC Marie Kaplan (949) 244-2974 mariek@nextlevel-ps.com — www.nextlevel-ps.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Countertops Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Doors & Windows Republic Windows & Doors Grant Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 grant@republiccompanies.com

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Laminate, quartz & granite available. No job too small.

Drain Cleaning

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450, Fax: (562) 9442470 info@thecountertopfactory.net — www.thecountertopfacory.net Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

We are a full service company specializing in interior renovations and unit turns.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 lbaldwin@lahydrojet.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Draperies/Blinds/Window Coverings

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Deck Coatings, Magnesite Repairs, Waterproofing

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 54

See the Advertisers Index on Page 72 for the location of our ad.

November 2017

www.aaoc.com

Apartment News

53

Product & Service Council

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

continued from page 53

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Electric wiring & installation of car charges & charging stations.

See the Advertisers Index on Page 72 for the location of our ad.

Electrical Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Electric Vehicle Products American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 gil@rentafridge.com — www.rentafridge.com

Apartment News

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

DocuSign Tiffany Tanquary 221 Main Street, Suite 1000 San Francisco, CA 94105 (866) 219-4318 tiffany.tanquary@docusign.com — www.docusign.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Environmental Services

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

54

Electronic Signature

DocuSign allows people to manage documents anytime, anywhere, on any device, securely.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

www.aaoc.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

November 2017

Evictions 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Financial Planning HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire & Flood Restoration A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Flooring

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Organic all-surface protection of pathogens, fungi and mold for up to one year.

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com Total floor acre, flooring, upholstery care, restoration.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Rainbow International of Orange County Debbie Robinson 1274 N. Red Gum St. Anaheim, CA 92806 (888) 778-3492 rbwoc.debbierobinson@gmail.com — www.rainbowintl.com/orangecounty Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shireldfireprotection.com — www.shieldfireprotection.com

Product & Service Council — continued on page 56

NFPA 25 Fire Sprinkler inspections and 5 year re-certifications, repairs, service and maintenance

Fitness Equipment Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554, Fax: (866) 274-3488 stephan@opti-fit.com — www.opti-fit.com Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

November 2017

www.aaoc.com

Apartment News

55

Product & Service Council continued from page 55

Turnaround Solutions, LLC Geoff Miller 134 Lomita El Segundo, CA 90245 (310) 873-7331 geoff@turnaroundsolutions.info — www.turnaroundsolutions.info Urban Surfaces Cynthia Bozarth 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 cynthia@urbansurfaces.com — www.urbansurfaces.com V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com See the Advertisers Index on Page 72 for the location of our ad.

Furniture Rental AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (213) 259-4367, Fax: (323) 728-2143 sreyes@rentfurniture.com — www.rentfurniture.com Furniture rental for residents.

Garage Doors Republic Garage Doors Gayle Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

General Contractor A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

General Contractor.

Handyman Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

56

Fax (562) 430-0693

Apartment News

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

See the Advertisers Index on Page 72 for the location of our ad.

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Heating & Air Conditioning

www.aaoc.com

www.rayrobertsrealty.com November 2017

Delta is the nation’s largest plumbing, HVAC and repiping company.

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com Major appliances for apartments.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Internet Services

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett

#1 nationwide provider of information and advertising services.

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

We help homeowners defer or reduce capital gains taxes.

Provide insurance consulting & coverage.. See the Advertisers Index on Page 72 for the location of our ad.

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500, Santa Ana, CA 92705 (714) 975-8429, Fax: (714) 975-8966 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

PHD Insurance Brokers, Inc. Kevin L. Hendrie 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 KHendrie@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com State Farm — Sarah Atkinson Agency Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Multifamily brokerage and advisement services.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

COMMERCIAL

KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maaile@knockrentals.com — www.knockrentals.com

Product & Service Council — continued on page 58

L AUNDRY

SOLU TIONS

ur o Y e v Sa

s r e t r a u Q for the

n u F

f f u St

Providing insurance and financial services.

The Liberty Company Insurance Brokers, Inc Gary A. Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com ” www.libertycompany.com

Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.

Real Estate Insurance specializing in multi-family. See the Advertisers Index on Page 72 for the location of our ad.

Interior Design Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com

Visit

CSCSW.com

or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com

November 2017

www.aaoc.com

Apartment News

57

Product & Service Council

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

continued from page 57

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Complete kitchen and bath restoration and refinishing company.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Janitorial Services S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Landscapes/Hardscapes

See the Advertisers Index on Page 72 for the location of our ad.

Junk Removal Junk Studz, LLC Ben Pourcho 120 Tustin Avenue, Suite C #1125 Newport Beach, CA 92663 (949) 315-8999 junkstudz@gmail.com — www.junkstudz.com

Kitchen Renovations

BrightView Tree Care Services Michael Lourenco 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Michael.lourenco@brightview.com — www.brightview.com Critical Environments, Inc. Christy Babbitt 2973 Randolph Ave Costa Mesa, CA 92626 (714) 323-9138 cbabbitt@criticalenv.com — www.criticalenv.com

Landscape maintenance, management, construction and arborcare.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Forever Lawn Pacific Coast Denise Karmie 2763 Enclave St NW Uniontown, OH 44685 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.

Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 72 for the location of our ad.

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

Lighting Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

amerfirst.org/CommercialRealEstate Financing subject to approval. Certain restrictions apply. *$650 discount available only for CA properties with max. 65% LTV.

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KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Mailboxes

iSuite360 17901 Von Karman Ave, Suite 600 Irvine, CA 92614 (800) 217-2169 christopher@isuite360.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Interior/exterior lighting installation, maintenance & service.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Bar-B-Clean Bryan Weinstein 24655 Las Patranas Yorba Linda, CA 92887 (818) 470-6350 bryan@bar-b-clean.com — www.bar-b-clean.com

Barbecue cleaning, repair, maintenance and replacement

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com Total floor acre, flooring, upholstery care, restoration.

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Odor Removal Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com

Ornamental Iron

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Marketing

See the Advertisers Index on Page 72 for the location of our ad.

KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maaile@knockrentals.com — www.knockrentals.com Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Paint Sales & Service Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Mold Remediation American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com

Product & Service Council — continued on page 60

November 2017

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Apartment News

59

Product & Service Council continued from page 59

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Parking Enforcement

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

We are a full service company specializing in interior renovations and unit turns.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Patrol Services

Apartment Turnover Specialists.

See the Advertisers Index on Page 72 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Pest Control

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com Western Exterminator Jason Bennett 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 jbennett@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Plumbing, Contractors & Supplies California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Commercial and residential pest control.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com Apartment News

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

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Heat treatment equipment & training for bedbugs.

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November 2017

Delta is the nation’s largest plumbing, HVAC and repiping company.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

Product & Service Council — continued on page 62

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Property Management AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

Pest Control for Professionally Managed Properties OFFICE

RETAIL

INDUSTRIAL

RESIDENTIAL

Eco-Friendly Solutions | Serving Southern California

Pest Control

Pigeon Control

Termite Control

Rodent Control

Bee Control

Gopher Control

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

1.877.522.2377 | www.AccessExt.com

November 2017

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Apartment News

61

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Product & Service Council continued from page 61 The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

See the Advertisers Index on Page 72 for the location of our ad.

www.mgtworks.com We provide apartment property management in Southern California. See the Advertisers Index on Page 72 for the location of our ad.

Monterey Group 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

The fastest growing property management software in the industry

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

iSuite360 17901 Von Karman Ave, Suite 600 Irvine, CA 92614 (800) 217-2169 christopher@isuite360.com RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Text messaging services to help communicate with your customers.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

Property Management Staffing & Training BG Multifamily Jay Lopeman 3330 Cumberland Boulevard, Suite 500 Atlanta, GA 30339 (678) 873-0728 jlopeman@bgmultifamily.com — www.bgmultifamily.com

Most trusted recruiting & staffing resource provider in the multifamily industry for 30 years.

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

40 Years of Property Management Experience in Orange County.

WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

15+ years of experience in managing multi-family and senior apartments.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Software

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Outsourced accounting, tax credit and management consulting.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Product & Service Council — continued on page 64

Put 20 Years of Property Management Experience to Work for You • All Repairs and Rehab Performed by Licensed General Contractor at Discounted Rates

2 UNITS — COSTA MESA

• All Monthly & Annual Statements Prepared by our In-House CPA • Vacant Units Made Rent-Ready in 7 Days • Routine Inspections Performed to Prevent Large Repairs

”Thank you for getting our unit rented before it was even rent-ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member

Paul Rosow Real Estate Broker CA BRE # 01205240

paul@southcoastrealestatebroker.com • www.southcoastrealestatebroker.com

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November 2017

www.aaoc.com

Apartment News

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Product & Service Council

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com

continued from page 62

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

For 30 years, we have provided qualified employees to the property management industry.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

We are the leading screening and risk management provider for the multifamily industry.

Rain Gutters Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Real Estate/Investments 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

We help homeowners defer or reduce capital gains taxes.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

the location of our ad.

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Advising clients with acquisition and dispositions of their apartment units.

See the Advertisers Index on Page 72 for the location of our ad.

Marcus & Millichap Jonathan Giannola 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 419-3274, Fax (949) 833-0701 jonathan.giannola@marcusmillichap.com www.marcusmillichap.com See the Advertisers Index on Page 72 for

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Reconstruction A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Westminster, CA

www.aaoc.com

714.897.4342

www.acelaundry.com

November 2017

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Resident Screening TransUnion Kyle Nelson 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (312) 402-3472 kgnels@transunion.com — www.Rentalscreening.transunion.com

TransUnion offers resident screening and analytics to multifamily operations.

Roofing Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Roofing systems for residential and commercial property for over 30 years.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Security Services

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Roofing and waterproofing services.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Signal 88 Security of Orange County Mark Anderson 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 manderson@signal88.com — www.signal88.com Provide visible security patrol for multifamily housing.

USGI – Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@uplandsecurity.com — www.usg.org

Product & Service Council — continued on page 66

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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Product & Service Council continued from page 65

Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Staffing Service Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562, Fax (800) 819-7892 Scott@go-staff.com — www.go-staff.com The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

See the Advertisers Index on Page 72 for the location of our ad.

Tax & Financial Planning H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Telecommunications Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Towing Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Messina Operative Protection Services Melessia Messina 1351 N. Miller St., Ste. 202 Anaheim, CA 92806 (714) 646-9937 m.messina@mopsecurity.com — www.mopsecurity.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

1031 Exchanges

Towing company with 4 locations in Orange County.

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Training

We help homeowners defer or reduce capital gains taxes.

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

We help homeowners defer or reduce capital gains taxes.

Community Association Specialists Competitive Prices

Sondance Painting

Same Day Installations Unparalleled Customer Service Superior Craftsmanship A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS

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November 2017

926-7138

LIC. #828563

• 949

472-7516

Tree Service BrightView Tree Care Services Michael Lourenco 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Michael.lourenco@brightview.com — www.brightview.com Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Water Heaters

Video Commercials

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Utilities & Sub Metering

Video Surveillance

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Kastle Systems provides a comprehensive set of integrated/managed security services.

Waste & Recycling Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Product & Service Council — continued on page 68

WE PAY CASH FOR REFERRALS!

Apartment Owners, Landlords, Income Property Owners

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Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

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Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

Proudly retaining a 4.5 Star Rating on Yelp!

Next Day Delivery Free Maintenance Included Family Owned And Operated

Greatest Referrals Paid Supreme Customer Service Outstanding Yelp Rating

800-414-1776 www.rentafridge.com

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

Office Hours: Mon–Fri, 9am–5pm • Available Online 24/7!

November 2017

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Product & Service Council continued from page 67

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com Roofing and waterproofing services.

See the Advertisers Index on Page 72 for the location of our ad.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Website Development/Online Advertising Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Water Heater/boiler service and installation.

Waterproofing Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

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Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net Republic Windows & Doors Grant Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 grant@republiccompanies.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Phase of Life — continued from 38 All our situations have a common thread, but each is different. It took me two sessions to realize I do have a problem, and so does my son as a parent and apartment owner. Our problem is the third generation. They were shielded from the apartment activity, and now, somehow that mistake needs to be undone.

This Passing the Torch Workshop is a unique tool in your estate planning. I recommend it to all rental owner families.

About the Author: Julia Araiza has been an AAOC Board Member since 1998 and sits on the Education Committee. She has written numerous articles and instructed educational seminars throughout the years.

ARE YOU LOOKING FOR

QUALITY, SAFETY & PERFORMANCE?

A40 on Stainless Pedestal and Rugged Cast Aluminum Patio Base

Over the years, we’ve often been told by unhappy property managers that their community grills have been used in the evening and left on all night. Our solution? The S27T, S36T and A40T. They all feature the PGS FuelStop® - our exclusive, built-in mechanical one-hour gas flow timer that shuts off the gas supply after one hour of use. Combine this great feature with our commitment to producing highly efficient burner systems, our use of materials that get the heat to the cooking grids quickly, and the result is the ultimate “green” Performance Grilling System! PGS grill materials, chosen to last, keep our grills on the patio and not in a landfill.

Additional Models and Configurations Available. Available in Natural Gas and Propane Fuels. We stock all PGS replacement parts. One Year Parts Warranty on T Series.

PGS FuelStop® One-Hour Gas Flow Timer

S27TNG with S27NPED Pedestal Base

S36T with SS Door Kit

Laser Etched Control Panels, Theft Proof knobs and Series 304 Commercial Grade Stainless Steel used in all Legacy Models.

DEFINING THE OUTDOOR GRILLING & COMFORT HEAT EXPERIENCE SINCE 1966

S27T in masonry island with doors (S27T + MDS L30) ETL/Intertek Certified with Timers

2641 Du Bridge Ave. Irvine, CA 92606 | 949-474-3070 www.aeicorporation.com

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ADVERTISERS’ INDEX

Category

See page 72 for alphabetical listings

EVICTIONS

PAINT SALES & SERVICE

Block & Associates......................Inside Back Cover

Rash Yambo Decking & Stairs...............................60

Brennan Law Firm.......................................................31

S M Painting Corp.......................................................43

Duringer Law Group, PLC.......Inside Front Cover

Sondance Painting.....................................................66

Steven D. Silverstein, Law Office..........................72

PEST CONTROL

Access Exterminator Service..................................61

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

Wesierski & Zurek, LLP..............................................50

JM Air Conditioning & Heating..............................6

ACE Commerical Laundry Equipment, Inc......64

FENCING & GATES

APPLIANCES—REPAIRS, PARTS, RENTALS

CSC Service Works......................................................57

Alertt Access Gate Controls....................................68

American Appliance Rentals.................................67

National Service...........................................................50

Buffalo Maintenance, Inc.........................................22

Lin-Ed’s Appliance Service & Repair...................45 ORCO Apartment Suppy.........................................39 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals.................................................4 ASPHALT SALES & SERVICE

C & C Paving Company, Inc....................................48

WASH Multifamily Laundry Systems..................19 COLLECTIONS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc....................................48 CONSTRUCTION

ATTORNEYS

FLOORING, REPAIRS, TILE

Brent Collins Construction......................................10 Buffalo Maintenance, Inc.........................................22 Carpet Crafts.................................................................63 V & S Carpet and Flooring Services....................23 GATED ENTRIES

Alertt Access Gate Controls....................................68

Clearvue Technologies.............................................18 Lloyd Pest Control......................................................15 PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing........................................72 California Rooter & Plumbing................................29 ORCO Apartment Suppy.........................................39 PORCELAIN REFINISHING

Bath Crafters..................................................................16 PROPERTY MANAGEMENT

JLE Property Management Inc...............................5 Next Level Property Solutions...............................32

HANDYMAN

PK Management.........................................................21

Block & Associates......................Inside Back Cover

Brent Collins Construction......................................10

South Coast Construction & Repair....................25

Prestige Property Management...........................10

Brennan Law Firm.......................................................31

Buffalo Maintenance, Inc.........................................22

HEATING & AIR CONDITIONING

ProActive Realty Investments Inc........................14

Duringer Law Group, PLC.......Inside Front Cover

CONSULTING

JM Air Conditioning & Heating..............................6

Roberts Management & Investments...............56

Steven D. Silverstein, Law Office..........................72

2-1-1 OC..........................................................................13

INSURANCE

DECK COATINGS, MAGNESITE REPAIRS,

Farmers Insurance — Rick Hackett....................47

Wesierski & Zurek, LLP..............................................50 BATHROOM RENOVATIONS

South Coast Construction & Repair....................25 BATHTUB REFINISHING

Bath Crafters..................................................................16 BBQ & GRILL SERVICES

AEI Corporation...........................................................69 BLINDS

Apex Window Decor.................................................14 BOILER SYSTEMS

Debinaire Co.................................................................52 CABINETS/REFINISHING

Brent Collins Construction......................................10

Farmers Insurance —

WATERPROOFING

Brent Collins Construction......................................10 Buffalo Maintenance, Inc.........................................22 Rash Yambo Decking & Stairs...............................60

Theresa Simes Agency.............................................67 PHD Insurance Brokers, Inc.............................41, 48 KITCHEN RENOVATIONS

South Coast Construction & Repair....................25

DECKING

All Proof Decks.............................................................54 DOORS, WINDOWS

California Replacement Windows.........................7 Republic Windows & Doors...................................66 DRAINS

ProActive Realty Investments Inc........................14

California Rooter & Plumbing................................29

South Coast Real Estate & Property Mgmt......62

LENDING

SVN/Vanguard Investment Properties..............12

Bona Fide Mortgage..................................................60

DRAPERIES/BLINDS/WINDOW COVERINGS

Umpqua Bank...............................................................25

CARPENTRY

Apex Window Decor.................................................14

MAIL BOXES

Brent Collins Construction......................................10

R&B Wholesale Distributors, Inc. .......Back Cover

ORCO Apartment Suppy.........................................39

Carpet Crafts.................................................................63 ORCO Apartment Suppy.........................................39

R&B Wholesale Distributors, Inc. .......Back Cover

R&B Wholesale Distributors, Inc. .......Back Cover

Buffalo Maintenance, Inc.........................................22

V & S Carpet and Flooring Services....................23

ENVIRONMENTAL SERVICES

CARPET CLEANING

American Environmental Specialists..................20

V & S Carpet and Flooring Services....................23

Wesierski & Zurek, LLP..............................................50

CLEANING SERVICES

V & S Carpet and Flooring Services....................23

70

Apartment News

MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction......................................10

ELECTRICAL

Hom Sotheby’s International Realty —

Marcus & Millichap.....................................................71

The Cabinet Depot.....................................................46

Brent Collins Construction......................................10

REAL ESTATE INVESTMENTS

CBRE......................................................................Insert, 9

LEAK DETECTION

Chase Multifamily Lending.......................................2

CARPETS

Out of the Gutter .......................................................49

The Stanfield Group...................................................42

California Rooter & Plumbing................................29

DRYWALL

RAIN GUTTERS

Argos Home Systems..................................................6

Critical Environments, Inc. .....................................43

South Coast Construction & Repair....................25

Buffalo Maintenance, Inc.........................................22

The Management Works.........................................43

LANDSCAPING

American First Credit Union...................................58

Aarow Drain & Plumbing........................................72

South Coast Real Estate & Property Mgmt......62

Buffalo Maintenance, Inc.........................................22 R&B Wholesale Distributors, Inc. .......Back Cover

W. R. Gorman................................................................35 ROOFING

Dale’s Roofing...............................................................55 McCarthy Roofing........................................ Insert, 51 McCormack Roofing..................................................27 Royal Roofing................................................................11 SECURITY SERVICES

Alertt Access Gate Controls....................................68 STAFFING SERVICES

The Liberty Group......................................................26 WATER HEATERS

California Rooter & Plumbing................................29

MOLD REMEDIATION

Debinaire Co.................................................................52

American Environmental Specialists..................20

ORCO Apartment Suppy.........................................39

ORNAMENTAL IRON

WINDOWS

ESCROW & EXCHANGE

Alertt Access Gate Controls....................................68

California Replacement Windows.........................7

Safe Harbor Exhange, Inc........................................16

Brent Collins Construction......................................10

Republic Windows & Doors...................................66

www.aaoc.com

November 2017

Newport Beach Top Multifamily Agents

Tyler Leeson

Greg Bassirpou

Mark Bridge

Joseph Berkson

John Susank

Senior Managing Director Investments Top Agent | Multifamily

First Vice President Investments Multifamily

First Vice President Investments Multifamily

Senior Vice President Investments Multifamily

First Vice President Investments Multifamily

Matt Kipp

David Yeh

Kurt Hediger

Drew Holden

Anthony Brown

First Vice President Investments Multifamily

Senior Associate Multifamily

Senior Associate Multifamily

Associate Multifamily

Associate Multifamily

Shane McConnell

Jon Mitchell

Nick Kazemi

Sheil Stampwala

Hap Knowles

Vice President Investments Multifamily

First Vice President Investments Multifamily

Associate Multifamily

Senior Associate Multifamily

Associate Multifamily

Marcus & Millichap Real Estate Investment Services, Newport Beach is the industry leader in Orange County. Our Highly skilled agent roster closed over 5,000 units in Southern California in 2016. Our range in the marketplace allows us to provide brokerage expertise to investors seeking 5 units to 500 unit investment properties. We can assist any real estate investor regardless of your current investment criteria. Our sub-market information is accurate, up-to-date, extremely useful, and FREE! Please call us for a free investment analysis of your investment real estate.

Jon Giannola | Regional Manager Licensed by the California Bureau of Real Estate

AAOC Ad Fall 2017.indd 1

www.marcusmillichap.com (949) 419-3200

November 2017

19800 MacArthur Boulevard, Suite 500 Irvine, CA 92612

www.aaoc.com

9/27/2017 12:18:33 PM

Apartment News

71

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

ADVERTISERS’ INDEX

Alphabetical

See page 70 for category listings

2-1-1 OC.............................................................................13

JM Air Conditioning & Heating.................................6

Aarow Drain & Plumbing...........................................72

Lee Walker Appraisals....................................................4

Access Exterminator Service.....................................61

Lin-Ed’s Appliance Service & Repair......................45

AAROW

ACE Commerical Laundry Equipment, Inc.........64

Lloyd Pest Control.........................................................15

AEI Corporation..............................................................69

Marcus & Millichap........................................................71

DRAIN & PLUMBING

Alertt Access Gate Controls.......................................68

McCarthy Roofing........................................... Insert, 51

24 HR.EMERGENCY SERVICE

All Proof Decks................................................................54

McCormack Roofing.....................................................27

American Appliance Rentals....................................67

National Service..............................................................50

American Environmental Specialists.....................20

Next Level Property Solutions..................................32

American First Credit Union......................................58

ORCO Apartment Suppy............................................39

Apex Window Decor....................................................14

Out of the Gutter ..........................................................49

Argos Home Systems.....................................................6

PHD Insurance Brokers, Inc................................41, 48

Bath Crafters.....................................................................16

PK Management............................................................21

$75.00

Includes Service Call & Labor Main Lines from $95.00

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Block & Associates.........................Inside Back Cover Bona Fide Mortgage.....................................................60

“Pest Control”

fAST eVICTIONS Orange County

Basic Fee Filing Fee Process Server Writ Sheriff Total

$150.00 260.00 90.00 35.00 145.00 $680.00

L.A. County

(uncontested no appearances)

$150.00 240.00 50–125.00 25.00 145.00 $610.00** $690.00*

*$200.00 additional if contested **$225.00 and up if contested

STEVEN D. SILVERSTEIN

Brennan Law Firm..........................................................31 Brent Collins Construction.........................................10 Buffalo Maintenance, Inc............................................22 C & C Paving Company, Inc.......................................48 California Replacement Windows............................7 California Rooter & Plumbing...................................29 Carpet Crafts....................................................................63 CBRE.........................................................................Insert, 9 Chase Multifamily Lending..........................................2 Clearvue Technologies................................................18 Critical Environments, Inc. ........................................43 CSC Service Works.........................................................57

Attorney at Law

Dale’s Roofing..................................................................55

14351 Redhill Ave., Suite G Tustin, California 92780 Evictions processed in Orange, L.A., Riverside & San Bernardino Counties

Debinaire Co....................................................................52

(714) 832-3651 fAX (714) 832-7781

www.stevendsilverstein.com evictions@stevendsilverstein.com

72

Apartment News

Duringer Law Group, PLC..........Inside Front Cover

Prestige Property Management..............................10 ProActive Realty Investments Inc...........................14 Rash Yambo Decking & Stairs..................................60 R&B Wholesale Distributors, Inc. ..........Back Cover Republic Windows & Doors......................................66 Roberts Management & Investments..................56 Royal Roofing...................................................................11 Safe Harbor Exhange, Inc...........................................16 S M Painting Corp..........................................................43 Sondance Painting........................................................66 South Coast Construction & Repair.......................25 South Coast Real Estate & Property Mgmt.........62 Steven D. Silverstein, Law Office.............................72 SVN/Vanguard Investment Properties.................12 The Cabinet Depot........................................................46 The Liberty Group.........................................................26

Farmers Insurance —

The Management Works...........................................43

Theresa Simes Agency................................................67

Umpqua Bank..................................................................25

Farmers Insurance — Rick Hackett.......................47

V & S Carpet and Flooring Services.......................23

Hom Sotheby’s International Realty —

W. R. Gorman...................................................................35

The Stanfield Group......................................................42

WASH Multifamily Laundry Systems.....................19

JLE Property Management Inc..................................5

Wesierski & Zurek, LLP.................................................50

www.aaoc.com

November 2017

Tenant Eviction Unlawful Detainer

125

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guara • Free telephone consultations • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

&

WHOLESALE DISTRIBUTORS, INC.

ONTARIO • HAYWARD • PHOENIX

YOUR NUMBER ONE SOURCE FOR APPLIANCES!

Attention All Property Management Companies, Builder & Developers & Housing Investors: From high end appliances to apartment grade appliances, R&B is your number one source.

Contact R&B Wholesale Distributors for all your appliance needs!!

• Next Day Delivery Available • Fleet of 25 Trucks • Experienced In-house Installers

2350 S. Milliken Ave. • Ontario, CA 91761 Toll Free: (800) 262-1946 • Phone: (909) 230-5400 Fax: (909) 230-5405

• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968

www.rbdist.com