November 2015 Apartment News

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LV

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NOVEMBER 2015

PREPARE, don’t REPAIR this holiday season…

See Holiday Fire Safety, Page 42

In this issue: • 3 Simple Solutions to Bring Older Buildings Into the 21st Century...................................24 • 6 Ways To Improve Listening Skills....................................................................................30 • How to Monetize Your Heirlooms.....................................................................................38 • Holiday Fire Safety............................................................................................................42

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VOLUME LV

AAOC Education & Events 7 Affiliate Event: Bisnow’s 4th Annual Multifamily Event 17 ApplyConnect Tenant Screening 25 Economic Forecast Event

27 2016 Annual Trade Show & Conference 37 Online Training with Grace Hill 46 NAA Community Site & Online Resource Center 50 AAOC’s Legal and Operational Forms

Departments 4 President’s Message — Back to the Future

6 Executive Director Report/Lou’s News 8 Sacramento Report 12 Legal Corner — Questions and Answers 16 Federal Focus 20 Dear Maintenance Men 48 Welcome New Members 51 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 24 3 Simple Solutions to Bring Older Buildings Into the 21st Century NAA Apartment Techniques interview with Jeffrey Burnell

28 September General Membership Meeting 30 6 Ways To Improve Listening Skills By Nancy Friedman 36 Our first Reverse Trade Show was a huge Success!

38 How to Monetize Your Heirlooms By Jason Sherr 42 Holiday Fire Safety Dave Anderson

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

NOVEMBER

NOVEMBER 2015

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

NOVEM BER

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

5 - Economic Forecast Event

Executive Director — Lou Penrose Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press n n

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

12 - CHPEP Week 10 — Liability, Emergency & Crime Mgmt

Thursday, 7:30–9:30 am, The Westin — South Coast Plaza See Page 25

Thursday, 8:30 am–12:30 pm, AAOC Offices

19 - CHPEP Week 11 — Insuring & Protecting You Community

5 - CHPEP Week 9 — Financial Management & Budgeting

Thursday, 8:30 am–12:30 pm, AAOC Offices

Thursday, 8:30 am–12:30 pm, AAOC Offices

26 - Thanksgiving

10 - Board of Directors Meeting

Thursday, Office Closed

Tuesday, 6:00 pm, AAOC Offices

27 - Thanksgiving Holiday

12 - EPA — INITIAL Certification Seminar

Friday, Office Closed

Thursday, 7:45 am–5:00 pm, National Econ

DECEM BER 8 - Board of Directors Meeting

24 - Christmas Holiday

15 - Holiday Party & Awards Presentation

25 - Christmas Holiday

Tuesday, 6:00 pm, AAOC Offices

MISSION STATEMENT

Thursday, Office Closed

Tuesday, 5:30–8:00 pm, Embassy Suites

Friday, Office Closed

J A N U A RY 1 - New Year’s Holiday

19 - General Membership Meeting

Friday, Office Closed

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Tuesday, 7:00–8:45 pm, Embassy Suites

12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

Nicholas Dunlap Alan Dauger Dean Zarkos John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

— In Memoriam — John C. Maciha 1998 Dorothy Gourley Award of Excellence Recipient

Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

Born August 28, 1937 Passed Away September 23, 2015

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

Back to the Future

A

s a kid, one of my favorite movies was “Back to the Future”.

In the movie, Marty McFly, played by Michael J. Fox, connects with Doc, played by Christopher Lloyd, a mad scientist of sorts, and is given the opportunity to travel back in time in a tricked out Delorean automobile powered by Plutonium. Not only is young Marty given the opportunity to go back in time, he is specifically given

the opportunity to set things right for his parents who at the time were young high school students in need of direction from the future.

Anybody Home? Huh? Think, McFly! Think!

Sure, we’ve all had an “if I knew then what I know now” moment, but what about being able to go back in time and actually make the most of

the opportunity? For investors, missed chances can serve as painful reminders of being too cautious or conservative in a market primed with opportunity.

These reminders are especially painful in a market like today with sales prices reaching new heights on a daily basis.

So, What Happens in the Future?

While you don’t need numbers and statistics to understand that values in

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• Roller Shades • Shutters • Vinyl Mini Blinds

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Average SFR Price

the multifamily sector have exploded, if you had $5 million, $25 million or even $50 million dollars and a time machine, you could go back just 20 years to 1995 and put together a portfolio of apartments that today would be worth more than three times what you paid for it. Yes, if only I had a briefcase full of $50 million dollars and a Delorean fit with a flux capacitor, after a brief trip back to 1995, today I’d be worth $150 million dollars! Ok, back to reality.

Real Estate Values in OC

time, the median household income in Orange County has grown from $59k to $86k. Homeownership rates on the decline nationwide are even lower in Orange County, down from 55% in 2005 to 48% today. Now, more people are earning more and deciding not to purchase homes but to rent instead.

This translates to a record numbers of renters, limited developable land and the result has been an increase in market multifamily occupancy rates from 94% in 1995 to 95%–96% today, with rents rising along with a somewhat limited supply of suitable units.

$800,000 $600,000 $400,000 $200,000 $0

1995

2005

2015

Average Multifamily Price Per Unit Average SFR Price

Portfolios Have Tripled in Value?

Rate Relationships 1995–2015 Great Scott!

12.00% So maybe it’s no surprise that values 10.00% have increased exponentially over the 8.00% past 20 years, but just what has caused 6.00% this growth? First and foremost, the 4.00% population of Orange County has 2.00% grown by over 23% since 1990. In that 0.00% 1995

2005

A Bolt of Lightning, Only You Never Know When it Will Strike Interest rates on the average fixed rate loan through Freddie Mac have dropped from 7.93% in 1995 to 3.88% today, further driving multifamily values through the roof. But with such solid fundamentals in place and a market that has more buyers than ever, one can’t help but wonder if we will soon see an uncoupling of the interest rate to capitalization rate relationship to market values. That is, will we see investors place less emphasis on interest rates and instead focus on other return measures in conjunction with market fundamentals?

Rate Relationships 1995–2015 12.00% 10.00% 8.00% 6.00% 4.00% 2.00% 0.00%

1995

2005

2015

Interest Rate Cap Rate — OC

For the time being, the correlative relationship between interest rates and capitalization rates is stronger than ever. And while the perfect storm of population and income growth, decline of homeownership and rise of rent affordability has helped multifamily emerge as a, it is largely the availability of cheap money and increasing investor demand for multifamily investments that is causing the fuss. We should see things slow down a bit when the Fed raises rates later this year or early 2016 but if not, well, maybe there really is something to this decoupling phenomenon.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

2015

Interest Rate Cap Rate — OC

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Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

M

any of you may recall in the 1990s, American Express ran a television commercial for the American Express Credit Card.

The line was “Membership has its privileges.”

In that vein, I would like to remind you that all “card carrying” members of the Apartment Association of Orange County are also dues paying members of the National Apartment Association.

This dual membership has its privileges, and the opportunities afforded are certainly an advantage.

Recently, the NAA rolled out their brand new online course designed specifically for the Independent Rental Owner Professional (IROP). This four week, 12 hour webinar series teaches the tried and true practices of professional property managers. As well, since IROPs serve several roles in property

management, the course addresses administration, tax preparation guidelines, lease agreements and terminations, public relations, resident relations, risk exposure and personal safety. This type of education is an invaluable tool for an owner, and the course, administered through NAA, is privileged information for members only… that is you. a•b

In my opinion, our man in

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Sacramento, Jon Smock, is one of the best lobbyists in the industry. Smock, whose monthly column appears here in Apartment News Magazine, works tirelessly on advocacy for the Apartment Association of Orange County in the halls of our State Capitol.

He often doesn’t get the proper credit for his work and part of that is the nature of government advocacy.

Success is sometimes measured in your ability to stop bad law. In certain political conditions, it is more important than advancing favorable law. Of course, no one in our industry sees, or is affected by the bad bills that never make it past the Governor’s desk.

In California, there are literally dozens of bills introduced each legislative session that are bad for our members and bad for our industry.

Jon Smock and his lobbying team in Sacramento work to make it so that few ever even emerge from committee.

It is unsung, but it is nevertheless, success. He is to be commended.

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As we move toward wrapping up another year and head toward the holiday season, I want to remind you all to mark your calendar for Tuesday, December 15 and the Apartment Association of Orange County’s Annual

Huntington Beach City Councilmember Barbara Delgleize and Apartment Association of Orange County 1st Vice President Alan Dauger.

Holiday Reception and Awards Program.

It is a festive evening with all of our apartment industry friends, partners, dignitaries and award recipients. Good times and good cheer. I look forward to seeing you there.

Apartment Association of Orange County Executive Director Lou Penrose and California Senate Minority Leader Jean Fuller.

Placentia Councilmember Scott Nelson (center) Placentia Chamber of Commerce Board of Directors President Dwayne DeRose (left) and Apartment Association of Orange County Member Sandy Stiassni (right)

BISNOW’S 4th ANNUAL ORANGE COUNTY MULTI L FA LTI F MILY L EVENT LY MULTIFAMILY

RETHINKING RETHINKI K NG MULTI KI MULTIFAMILY: T FA TI F MILY: Y HOW TO Y: T BOOST UPWA UPWARD W RD TR WA TTRENDS ENDS IN 2016

Orange County Thursday, November 19, 2015 — 8:00 am — $74 Fairmont Newport Beach ACT NOW! Visit www.bisnow.com/events/orange-county

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Sacramento Report

BY JON SMOC K

R

flyers” intent on getting action now. ecent media attention has Public concern about the “gut and focused on a number of highamend” syndrome has gone largely profile policy issues that were unheeded, and political leaders tolerate forged in the closing days of the latest legislative session. Forget the tedium of the process often to accommodate and sometimes even to accelerate their notice and the nuisance of committee agendas. But not all late-blooming lanhearings that plague the formal order of business. As often described in these guage comes from such dark corridors.

More often than not, many weeks and pages on a regular basis, the “end of session” mayhem filled with last minute months of intense negotiations finally JLE.ad:Layout 3/8/10 11:21 AM Page 1 a point of resolution dictated by reach deals is the way 1to go for some “high

time. Unfortunately, tweaking those devilish details result in hasty amendments being crafted under extreme pressure of time. This is not complaint, since our oxen were spared this time, but simply notice and awareness once again of a process needing more sunshine before the gavels fall.

The Governor has already approved several bills of specific interest to property owners among the many

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hundreds of bills sent to him this year.

Among these is Senate Bill 368, dealing with required notice to tenants concerning the application of over-the-counter pesticides and herbicides. A full discussion of this bill and a review of all the bills of interest this year will be presented next month after the Governor has completed his time to act on these measures. Unfortunately, publication deadlines rarely coincide with legislative or gubernatorial actions. Look for a full year-end review in the December issue.

For those who purport to know about such things, the chatter suggests that we are in for a long ballot at the November 2016 General Election, with a host of propositions being put forward by the Legislature and by the citizenry via the initiative. This is prime time for those volunteer and paid signature gatherers to camp on your doorstep and accost you at the grocery store and other places of public travel. The muchpublicized effort via referendum to overturn the recently approved vaccine legislation has failed to gain the required signatures. That failure prompts an early sampling of exactly what may appear for your scrutiny, not just on the ballot itself, for those that have gotten that far, but in the paperwork under the clipboard being hawked for your signature.

The Secretary of State has already cleared three measures for the 2016 ballot, a Legislative measure for June and two measures for November: The June measure is a proposed constitutional amendment that would

authorize suspension of a Senator or Assembly Member upon either motion or resolution to that effect adopted by a vote of 2/3 of the membership of the house, as specified. The measure would prohibit a suspended Member from exercising any of the rights, privileges, duties, or powers of his or her office, or from utilizing any resources of the Legislature, while the suspension is in effect.

One of the qualified November measures is a referendum on the law previously approved by the Legislature and the Governor that prohibits grocery and certain other retail stores from providing single-use plastic bags but permits sale of recycled paper bags and reusable bags. The challenged law must then be approved by a majority of voters at the next statewide election to go into effect.

The other measure increases the required vote to two-thirds for the Legislature to amend a certain existing law that imposes fees on hospitals (for purpose of obtaining federal Medi-Cal matching funds) and that directs those fees and federal matching funds to hospital-provided Medi-Cal health care services, to uncompensated care provided by hospitals to uninsured patients, and to children’s health coverage. Eliminates law’s ending date.

Declares that law’s fee proceeds shall not be considered revenues for purposes of applying state spending limit or determining required education funding.

There are thirty-seven initiative measures cleared for circulation for

signatures, three awaiting such clearance, and twenty-seven pending in the Attorney General’s Offices for title and summary. Among all of these are a pot pouri of thorny issues, and more than a few laughers. Detailed descriptions of all of these would entail too much ink, but a capsule sampling of a number of them is certainly in order to prepare for knowledgeable thought before affixing your signature to the pleading initiative pusher. Sometimes the short title tells it all.

Advisory Group to Consider California’s Autonomy from the United States. Initiative Statute.

Elimination of Spousal Support.

Initiative Statute.

State Prescription Drug Purchases.

Pricing Standards. Initiative Statute.

Prohibits state agencies from paying more for a prescription drug than the lowest price paid for the same drug by the United States Department of Veterans Affairs.

Display of State Flag. Initiative Statute. Requires display of the California State flag in the position of first honor when both the United States flag and the California State flag are displayed at schools, universities, colleges, courtrooms, government buildings, and state parks, and at events held in coliseums, stadiums, bowls, other open air sites, and race tracks.

Smock — continued on page 10

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Smock — continued from page 9 Political Contributions. Out-of-State Donors. Initiative Statute. Prohibits candidates, committees, and certain political mailer organizations from receiving funds from non-California residents.

President of California. Initiative Constitutional Amendment. Amends the California Constitution to replace the word Governor with the word President.

Legislature Expansion. Legislative Process. Initiative Constitutional Amendment. Increases size of Legislature almost 100-fold by dividing current Assembly and Senate districts into neighborhood districts such that each Assembly Member represents about 5,000 persons and each Senator represents about 10,000 persons. Provides for neighborhood district representatives to elect working committees the size of the current Assembly and Senate, 80 Assembly Members and 40 Senators.

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Shellfish Ban. Initiative Statute.

Makes sale or consumption of shellfish a serious felony punishable by a $666,000 fine per occurrence and/or prison sentence of up to six years, six months, and six days.

Medical Marijuana. Initiative Constitutional Amendment. Bars state and local laws that restrict patients’ ability to obtain, cultivate, or transport medical marijuana, including concentrated cannabis, in any way that does not apply equally to other plants. Bars state and local laws that create a non-competitive market for medical marijuana.

Limits on Use of Facilities in Government Buildings and Businesses.

Initiative Statute. Prohibits individuals from using facilities in government buildings except in accordance with their sex as determined at birth, through medical examination, or court judgment recognizing a change of gender.

Marijuana Legalization. Initiative

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Statute. Retroactively legalizes, under state law, marijuana and hemp use, cultivation, possession, transportation, processing, distribution, and sale by persons 21 years and over. Creates commission to regulate and license marijuana industry.

Taxes on Bottled California Water.

Labeling Requirements. Initiative Statute. Imposes a five-cent excise tax on each ounce of bottled water containing any surface, underground, or municipal water collected in California.

Immigration. Initiative Statute.

Authorizes California residence permits for qualifying undocumented immigrants. Creates new state department to administer permit system.

Religious Organizations. Initiative Statute. Rescinds religious tax exemptions for religious organizations that interfere with legal proceedings by not complying with court orders, concealing or failing to report criminal activity,

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promoting false testimony, or using intimidation to prevent others from taking legal action against them.

Ferrets. Legalization as Pets. Initiative Statute. Legalizes the possession, importation, and transportation of pet ferrets.

Marijuana Legalization. Initiative Statute. Legalizes under state law marijuana possession, production, cultivation, transportation, manufacture, processing, and sale. Creates board to license and regulate the marijuana industry.

California Nationhood. Initiative Statute.

Abortion Access Restriction. Parental Notification and Waiting Period for Females Under 18. Initiative Constitutional Amendment. Changes California Constitution to prohibit certain currently authorized trained and licensed medical professionals from providing abortions to unemancipated minors.

Initiative and Referendum Petitions.

Electronic Signature Gathering.

Initiative Statute. Authorizes electronic signature gathering for initiative and referendum petitions.

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County (AAOC). For questions regarding this article,

Investors can potentially realize a better rate on return by exchanging their investment property.

Did you know that 1031 exchange options offer these potential benefits?

University of California and California State University Employees. Pension Benefits. Initiative Statute.

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Minimum Wage. Increases and Future Adjustments. Initiative Statute.

Increases the minimum wage to $11.00 per hour, effective January 1, 2017, and by $1.00 each of the next four years, to $15.00 per hour on January 1, 2021.

A P A R T M E N T

Advocate for the Apartment Association of Orange

Exchange This…

Cigarette Tax to Fund Healthcare, Tobacco Use Prevention, Research, and Law Enforcement. Initiative Statute. Increases cigarette tax by $2.00 per pack.

Jon D. Smock is General Counsel and Legislative

please call the AAOC at (714) 245-9500.

Property Tax Surcharge to Fund

Homeowner’s Property Tax Exemption and Renter’s Tax Credit. Initiative Constitutional Amendment. Beginning January 1, 2017, increases amount of homeowner’s property tax exemption from $7,000 to $32,000. Establishes supplemental renter’s tax credit of $250 or $125, depending on filing status.

Public Employees. Pension and Retiree Healthcare Benefits. Initiative Constitutional Amendment.

Eliminates constitutional protections for vested pension and retiree healthcare benefits for current public employees, including those working in K-12 schools, higher education, hospitals, and police protection, for future work performed.

Poverty Reduction Programs. Initiative Constitutional Amendment and Statute. Imposes additional surcharge on real property with an assessed value of over $3 million.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

I

have a vacancy that I need to fill.

I’ve run a few ads and have collected several applications. I know the basics of qualifying a tenant, but one of the applicants said that since he was the first to apply, he should be given preference.

I never heard that before, is this true?

No. Proper tenant screening includes many factors, but being first in line doesn’t entitle the prospective applicant to any “advantage” over the other applicants. Your duty is to select the best applicant from the pool of prospects, consistent with your tenant screening criteria and in compliance with state and federal fair housing laws. Even if the very first applicant meets your minimum standards, you are free to continue to market the rental and accept additional applications from subsequent prospects.

One of my residents is driving me nuts.

Granted, he’s been living here for several years, always pays his rent on time, takes care of the place and generally gets along fine with everyone, but lately seems to have some ongoing feud with another resident. Every time they have an “issue” he seems compelled to let me know, even as late as 11:00 at night. The issues never seem severe, in fact the most recent was an allegation that the other closes his door too loudly when he leaves for work in the morning. Trouble is, the other resident is a model tenant also, never a problem. What do I do?

Minor neighbor squabbles are a fact of life and part of everyday human interaction. Successful management practices encourage residents to resolve their own conflicts without your involvement. Your duty is to provide housing, not necessarily to function as social coordinator. Firmly set down

ground rules, ensure that they know that you expect them to communicate with each other and work out their own differences, and not to elevate petty issues into major disputes. Of course, if there is ever an issue of breaching the peace or any threat of physical harm, the residents should immediately call the local law enforcement agency or 911 if an emergency.

I own a single-family house that I have rented out for several years. I wish I could visit it more, but I work quite a bit, and the house is a 2-hour drive away. I generally leave it up to my tenant to let me know if something needs fixing. Well, last weekend I decided to drop by just to see how things were. I’ve finally calmed down enough to write this, but I am still fuming. My beautiful lush green lawn isn’t beautiful, lush or green. In fact it

Q&A — continued on page 14

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Q&A — continued from page 12 was hard to see it at all with all the cars parked on it! I knocked on the door and was met by someone I had never seen before, and as the door was opened I saw that my nice living room had been converted into a bedroom, with more beds than I could count. I was also met with an odor that reminded me of my high school gym socks. When I asked for my tenant by name, this person seemed confused, but then quickly babbled some story about being out of town, on business, or something like that. The rent has always been paid on time, but I didn’t like what I saw. What do I do?

Your question raises several serious issues. I trust you realize the need for periodic visits, even a simple drive by, to ensure your property is properly maintained and cared for. It’s important that neighbors have your contact information to keep you abreast of emergencies or concerns they may have. Assuming your tenants have

signed a standard rental agreement prepared by your local rental housing association then there will be specific provisions prohibiting your tenants from subletting without your written consent. Either your rental agreement or your written rules will inform the tenant of your simple expectation that cars should be parked in the driveway or in the street, and not on the lawn.

The rental agreement will also define the tenant’s responsibility as to lawn maintenance. Assuming your rental agreement and rules are prepared properly, then your tenant is in breach of your agreement. The stranger at the door and the “dormitory” in the living room indicate that your tenant has illegally sublet or assigned the premises without your knowledge or consent.

Your new desert landscape is the result of the tenant’s failure to maintain the premises as required by your rental agreement. The unpleasant smell indicates a lack of proper housekeeping, again a failure to properly maintain the premises. Assuming your tenant, if you

can find your tenant, doesn’t immediately acknowledge the error of his ways and take immediate steps to correct the problems, then you have several options and remedies. Assuming the breaches are “curable” then you must serve a three-day notice to perform a condition or covenant or quit upon the tenant, specifying the breach and the action required to correct the situation.

In your case the tenant can theoretically remove all the unauthorized subtenants, can properly clean the house, and can re-sod the lawn. If he does all this within the notice period he is theoretically back on track. If the damage to the landscape or the interior of the house is intentional, or so severe that it cannot reasonably be cured, then you may serve a three-day notice to quit, based upon waste. This would require the occupants to pack their bags and vacate within just three days. Of course, if the tenancy is a month to month tenancy, and you don’t view the conduct as being that severe, then you may wish to terminate the tenancy by service of a

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thirty day notice to vacate. The tenant will, of course, be responsible for the cost to correct and repair any and all damage beyond ordinary wear and tear.

My rental units are large and each one has an enclosed yard. I think that tenants with dogs tend to stay longer because not many buildings accept pets, so I allow my tenants to have pets. I recently received a letter from a resident complaining that another resident’s dog growled and seemed to lunge at her poodle. Now, I like dogs, but not necessarily poodles, nervous little creatures, I think that the poodle probably started it, but I don’t know for sure. Anyway, no harm done, no bites, no blood, should I be concerned?

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Yes. Although you are not the owner of the dog, and would not directly be responsible for any injuries that may result from a vicious dog attack, you may be held responsible based upon a theory that you, as a landowner, allowed a dangerous condition, the vicious dog, to remain on your premises. Once you are on notice of any dangerous propensity, either a bite or even an aggressive growl, you must take action to eliminate the threat of injury. Many juries will extend liability beyond the dog’s owner to the landlord if the landlord knew or should have known of the dog’s dangerous propensities, yet took no action to eliminate the danger.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 240,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

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6/24/15 9:54 AM

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Federal Focus — The NAA Connection

BY GR EG BROWN

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ll of us at one time or another had a job that was, let’s say, less than fulfilling and that we dreamed of quitting. Hand-in-hand with that of course is how we would quit, thus inspiring many fantasies about telling off the boss, co-workers or interminable clients. Hollywood has provided great fodder for this — Jennifer Aniston in Office Space, Bill Murray in Stripes or Tom Cruise in Jerry McGuire.

One wonders if Speaker of the House John Boehner (R-Ohio-8) had similar whimsies last month as he announced his resignation both as Speaker and from his seat in Congress effective at the end of October. Likely not, as his announcement was characteristic of his usual professionalism and desire to put the institution he loves in front of his own needs. He seemed more inspired by the visit of Pope Francis than by

visions of verbal comeuppance for those who made his life so difficult for the past several years.

As expected, Mr. Boehner’s resignation has created a chaotic environment as Republicans seek to fill the vacuum he will leave. The words had barely escaped the Speaker’s mouth when the jockeying began in earnest. (There were Federal Focus — continued on page 18

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Federal Focus — continued from page 16 some signs it had begun even before).

Initially, things played out as one would expect — nearly all of those currently in GOP leadership positions quickly announced their intention to move up the ladder. Kevin McCarthy (R-Calif.-23), the current Majority Leader was running for Speaker; Steve Scalise (R-La.-01), the current Whip was running for Majority Leader, and Patrick McHenry (R-N.C.-10), the current Deputy Whip was running for Whip. Cathy McMorris Rodgers (R-Wash.-05), the current GOP Conference Chair and Luke Messer (R-Ind.-06) the current Policy Committee Chairman ultimately chose to remain in their respective positions.

There were challengers outside of

leadership for all of these positions, but at least in McCarthy’s case, the odds seemed to be in his favor.

Then, just one day before the vote to nominate the party’s candidate for Speaker, the ground shifted as the House Freedom Caucus (HFC), a group of about 40 very conservative members long displeased with existing leadership, announced their support not for Rep. McCarthy but for Rep. Daniel Webster (R-Fla.-10), a freshman and favorite of the conservative wing of the Republican Party. While this was certainly not good news for Rep. McCarthy, no one — including members of the HFC — thought this would ultimately stop him from securing the Speakership.

Apparently, Mr. McCarthy did not have that same confidence and he announced during the nominating meeting that he

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would not seek that office and would instead remain Majority Leader. He reportedly said that he was not the man to be the face of the party and wanted unified support within the party for whoever was the Speaker.

In the words of the Rep. Mark Sanford (R-S.C.-1), Mr. McCarthy’s announcement created “mayhem” in the caucus meeting. The news was apparently a surprise to literally everyone in the room, included Speaker Boehner who reportedly immediately postponed the Speaker nomination vote and left the room in a hurry. Since Mr. McCarthy is keeping his Majority Leader position, that freezes Rep. Scalise and Rep. McHenry in their current respective positions. It also ends the campaigns of all those members who were challenging them. Perhaps more importantly, it creates a free-for-all in selecting a new Speaker of the House.

In addition to Rep. Webster, Rep. Jason Chaffetz (R-Utah-3), chairman of the House Oversight and Government Reform Committee, is also a candidate for Speaker. Whatever the odds were that either of them would win the nomination before, they have changed radically now. It’s almost certain that other candidates will enter the election, but there are also discussions within the caucus of a “caretaker” Speaker to take the party through the end of the

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year. For his part, Speaker Boehner has committed to remaining Speaker until the party finds a replacement for him.

No one was prepared for both Mr. Boehner and Mr. McCarthy to take themselves out.

Mr. Boehner’s departure compiled with these late-breaking developments has serious implications for the legislative calendar this fall. In his last month on the job, Mr. Boehner pledged to “clean out the barn” for his successor.

And since he no longer has to care about reelection to Congress or the Speakership, he can make deals with whomever he wants. In fact, negotiations are already underway on a two-year budget deal that could eliminate the prospect of government shutdowns until 2017. Further, the Treasury Department updated its forecast for the debt limit, now reaching it on November 5 which means a deal could and probably should be made while Mr. Boehner still holds the gavel and can negotiate with Democrats and the Administration more freely. Look for deals on both of those items before Boehner departs.

Other outstanding legislative items remain but will not be solved this month.

A highway bill and tax extenders are two at the top of the list and must see some kind of action before Congress adjourns for the year. As usual, these will come down to dollars and cents.

The least common denominator is likely in both cases.

One legislative issue high on NAA’s priority list is nearly complete — negotiations over the National Defense Authorization Act (NDAA) and specifically the funding for the Basic Allowance for Housing (BAH). Recall that this subsidy for the housing costs of military personnel is critical to those NAA members who are partners in the Military Housing Privatization Initiative.

Once again we managed to stave off deep cuts to the BAH and instead will see only a modest 1 percent reduction.

This is not a perfect outcome but at least minimizes the damage.

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Federal Focus — continued on page 46

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: Being part of the Baby Boom generation and staying active means I should know a bit more about “Aging in Place”. Can you explain this term and how it might affect my apartment community? Bob & Joann

Dear Bob and Joann: Baby Boomers are 25 percent of the population and the first of the Boomers

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turned 65 in 2011 and the last will turn 65 in 2029. We heard on the radio the other day that 85 is now the new 75 and so on down the line. That is a large healthy aging group! They are not going to go quietly into a nursing home, which means as apartment owners & managers, we need to prepare for this group.

Aging in place means bigger showers with wider doors, taller toilets, grab bars and bath sinks that will accommodate wheelchairs. This does not mean turning our units into institutions; there are many stylish accommodations to fit a number of needs. For example a grab bar capable of supporting 250 pounds does not need to look like it came out of a hospital. Grab bars come in a variety colors and designs. Many will double as towel bars and be virtually invisible to their primary purpose unless needed.

A larger shower stall also will look opulent and practical at the same time.

Replace old two handle faucets in the kitchen and bathroom for single handle or touch faucets. Consider installing anti-skid flooring in the bathroom and tub/shower area. A few other items might be contrasting color edging for the counter tops along with rounded edge and corners. Replace all door knobs with lever handles for ease of use. This is a small sample of the things you can do to stay competitive in a growing market while not making changes that younger generations would find objectionable.

Dear Maintenance Men: I am starting my planning for a major kitchen cabinet remodeling project in my rental units. However, I am having a difficult time making material and design decisions. What recommendations can you give? Allen Dear Allen, When doing a kitchen or bath material selection, cohesive and functional design is important. Kitchen and bath rehabs are some of the most expensive work you can do in an apartment unit and proper planning is a must. In order to appeal to a larger segment of the population, try to keep the interior color scheme to neutral earth tones.

Cabinetry quality varies greatly.

Don’t let the cabinet fronts fool you.

Manufacturers designed their cabinets to look good at first glance. Keep in mind, being in a rental environment, the cabinets also need to hold up to abuse. Look at the actual construction of the cabinet box or frame. There is no need to use custom cabinets to fit your existing layout. The use of prefabricated modular cabinetry can greatly reduce the time and cost to have a finished kitchen or bathroom.

Using real wood cabinet fronts with 3/8” plywood sides is essential for durability. The drawer fronts and sides should be connected with a dovetail or other positive lock construction.

Drawers that are held together by nails Maintenance — continued on page 22

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Maintenance — continued from page 20 will not hold up to tenant abuse, nor will particle board constructed cabinets.

On a side note; if you are gutting the kitchen or bathroom, use this time to relocate and add more electrical outlets and under cabinet lighting.

Dear Maintenance Men: I have a conundrum! My roof is in good shape, however I have a mystery leak or to be more precise I have a moving mystery leak. In other words, when it rains, the roof does not always leak in the same place. This is driving me crazy. Sam Dear Sam: A good roofing troubleshooter is worth their weight in gold. Here at Dear Maintenance Men, we love a good mystery! First things first; have your building inspected by a reputable roofing company or roofing inspector.

BUFFALO.AD.Resized:Layout 3/1/12 The inspection will eliminate1non-

issues and help point you in the right direction and may even solve the leak mystery.

The amount and intensity of rain will contribute too many roof leak mysteries. Often a light rain will cause a leak in an area that would not leak in a heavy or prolonged rainstorm. The reason is material swell. A light rain is not “wet” enough to swell surrounding wood or roofing material and cut off the leak. Mind you, this is still a leak that needs fixing. The deep penetration of water in a heavy or wind driven rainstorm will cause a leak by sheer volume that would not have leaked in a light rainstorm. Roof flashings are a common source of leaks that drip far from the source of the water intrusion.

A roof flashing can be found were the roof material meets a transition area such as a chimney, a wall, a pipe or other structure. Shifted or lifted composite shingles or roof tiles will cause water to come into contact with the 5:37 PM Page 1 the roofing material felt paper under

and a break in the felt or roofing paper will cause a leak. Debris on the roof, valley, top caps, gutters etc can form water dams and cause leaks. Watch overhanging trees as well as they can damage the roof and cause leaks.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371 Denise Arredondo at 714 778-0480.

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3 Simple Solutions to Bring Older Buildings Into the 21st Century NAA APARTMENT TECHNIQUES INTERVIEW WITH JEFFREY BURNELL

I

t’s easier to add modern amenities in more recently constructed apartment communities because most are already equipped with the proper foundation for new technology and design. (Even better, of course, is planning what will go into a brand-new facility.) Updating older properties to compete with newer communities, however, can present a bit of a challenge.

But that doesn’t mean it’s impossible or cost prohibitive. Jeffrey Burnell, Vice President of Marketing at Waypoint

Residential in Boca Raton, Fla., shares some solutions Waypoint has employed at its properties to give them a new lease on life 1.

U pdate fixtures in each apartment home.

Sometimes, it’s the little things that really make a difference. From an aesthetic perspective, Burnell notes, updated thermostats (in lieu of the old beige boxes) automatically make a space seem newer. And they help with

energy efficiency, too, as can waterconserving toilets.

The kitchen also offers a great opportunity, budget permitting, to add value to each apartment home.

In addition to providing stainless steel appliances for a modern look, try to incorporate ones that are energy efficient, which can make units more marketable.

“In the beginning, as long as they Simple Solutions — continued on page 26

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The Westin - South Coast Plaza Thursday, November 5th ❖ 7:30–9:30 am Southern California is home to some of the hottest multifamily real estate markets in the United States and one of them happens to be Orange County. With low interest rates, record sales prices and soaring rents, owners and operators are wondering just how good it can get. Join us for our inaugural event, the first annual Apartment Association of Orange County Multifamily and Economic Forecast.

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Simple Solutions — continued from page 24 is docking stations for residents’ myriad had stainless steel, they were fine,” Burnell states. “But when you put ‘energy efficient’ in front of it, I think for those residents that are conscious, they really like that. It’s just another little addition that they know that they’re helping to reduce the carbon footprint out there in the world.”

Another low-cost value add that the company has started implementing

of electronic devices. In place of a wall plate in the kitchen, install a plate that includes not only USB outlets but also a shelf on which to store the devices as they charge.

“That is probably the most effective thing that we’ve done that mentally lets the resident know that they’ve got something special going on,” he adds.

“It just ups the ante a little bit. And it’s the funniest thing because it’s basically

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

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❏ M issing or Cracked Composite Shingles

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Overlooking these issues will cost you more in the long run.

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around $12 or $13, and the effect is well worth it.”

2. Provide Wi-Fi in common areas.

The company offers Wi-Fi in its common areas, including the pool and business centers. Some owners or managers may be concerned that residents will simply park themselves in these areas to take advantage of a free Internet connection; however, Burnell points out that it actually creates more of a communal atmosphere.

“Some people probably think, ‘Well, I’m just going to cut off my Internet service and just hang out by the pool, as I only need to do emails and stuff,’ ” he notes. “You probably get a couple of those. But all in all, I think most people, it gives them a sense of being in touch more so.”

Burnell attributes this sociability to having a reason to get out of their apartment homes, enjoy the common areas and meet their neighbors.

Plus, he adds, “even though we market it and say ‘Wi-Fi availability,’ it’s not until they actually realize it’s happening that they feel like they’re getting such a better deal.”

3. Revamp unused spaces.

Older buildings may not always lend themselves to expansive updates, but there may be ways to reclaim previously unused areas into something practical that residents will appreciate.

For instance, some of the business centers are actually housed in old basketball and handball courts.

Burnell explains: “There were these huge amounts of spaces that were no longer being utilized. People just aren’t into it as much. And so we’ve taken some of those spaces and made fitness centers and business centers out of them. So when you start off with an open space like that, it is much easier to retrofit that or to fit in what you need. And, of course, we know fitness centers and technology is where it is right now on that.”

Simple Solutions — continued on page 34

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45th Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 24, 2016 • 8:30 am–4:00 pm

For more information, please call (714) 245-9500 or visit us online at www.AAOC.com

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September General Membership Meeting

Kevin Hendrie from PHD Insurance Brokers, Inc., our sponsor for the evening, chats with Jim Booth during the meeting.

Pavescapes/Millennium Construction’s Eddie Guerrero shows new pavers designed to be installed over existing concrete to minimize construction time and hassles.

You gotta show those pests who’s boss! Roger Sonnenfeld of Access Exterminator Service explains how to rid your properties of pests!

Our Product & Service Council Roundtable was a huge SUCCESS!

The Sayonara Summer Business Mixer had a great turnout. Members enjoyed drinks and light hors d’oeuvres and got the chance to mix and mingle amongst peers.

Jim Chaves always gives valuable information on new product lines offered by Home Depot.

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6 Ways To Improve Listening Skills

BY NANCY FRIEDMAN

D

o you know what the number one skill in sales and service is?

I gave you a hint in the title. Listening skills.

Doesn’t everyone know how to listen? Sort of. Most of us ‘hear’ just fine but truly listening requires more effort? Are there any methods, tricks, ideas, tips or techniques to make us better listeners? Yes. Listed below are some ideas to help you become a better listener.

What do you think the difference

is between listening and hearing?

Bottom line: Hearing is physical.

Listening is mental.

What do some folks do that others don’t in order to be a good listener? It’s pretty simple. Take a TV commercial.

Most of us normally hear it, but do we always listen to it? Probably not.

Especially if it’s about something we’re not particularly interested in for ourselves.

Take the Super Bowl. We talk about the commercials before they’re even on

TV. How many can you remember now?

My guess is you’ll recall those that were of ‘interest’ to you. We probably ‘heard’ them. We may have watched them. But again, how many did we really listen to?

Or truly pay attention to?

Presenting 6 Ways To Improve Listening Skills: 1) Decide to be a Better Listener — That’s like an attitude. You can Listening Skills — continued on page 32

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listening to what they’re saying.

Some of the times we’re right. And yes, we do know what the person will say, but it’s important to put your teeth in your tongue and not interrupt. By keeping an open mind you’ll gain more information as well. And your listening skills will be sharper.

he’s a long lost friend!

Listening Skills — continued from page 30 really decide to be a good listener.

It’s a decision. Will everything be of interest or value to you? Maybe not, but not listening can be dangerous. So make a mental decision to listen better to those you talk with; especially if you have asked them a question and they answer. We need to LISTEN to them. We need to acknowledge. We can only intelligently answer and acknowledge if we are listening.

2) Welcome the Customer — On the phone, in person, in business or at a social event. We need to make the person feel welcomed. That, in turn, helps make you a much better listener. We need to be obviously friendly when we’re talking with a customer. And it needs to be sincere. (Most folks can tell when you’re not.) So bring a welcoming phrase to the table and use it to make the customer feel as though

3) Concentrate — Listening is not the time for multi-tasking. And today, we can all turn to the left or right and catch someone texting and probably trying to have an in person conversation as well. One of these things will be in trouble.

We simply cannot do two things well at once. Your concentration must be on the conversation — in person or on the phone. Do nothing else but ‘listen.’ Don’t text, don’t hold side conversations, and keep your eyes (and ears) on the person talking.

4) Keep an Open Mind — Well, why do we need to do this? I’ll tell you why. There are some of us who think we know what the other person is going to say before they say it and so we interrupt (or interject) our comments before the person can answer. That’s not keeping an open mind. That’s not

5) Give Verbal Feedback — Talking with someone and not acknowledging what they’re talking about is very frustrating for them, especially on the phone, because we don’t even have body language to check out.

So come up with a few feedback lines. A few to start you off are: “I see.” “Hmmm, that’s good.” “Ok.” “Interesting.” A few simple words and phrases like that will help the person feel you’re listening and listening well. In person, you have the ability to nod and smile, and they can SEE your expressions.

Listening Skills — continued on page 34

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saying. It’s a good sign of respect.

I do it all the time when I’m on the phone. I tell the client, “I’m taking notes so I can refer to them later and so I don’t forget what you’re saying.” No one has ever said, “Don’t do that.” Most say, “Thank you.

That’s great; that’s super!” Taking notes so you can refer back is also a big compliment. Don’t forget to do it. It really helps your listening skills.

Listening Skills — continued from page 32 However, on the phone, we need verbal feedback. And be careful we’re not saying the same word over and over. Like OK, OK, OK, OK. That’s just boring.

6) Take Notes as You Talk — This is my favorite. And yes, even in person. That’s perfectly acceptable!

Taking notes lets the person know you’re interested in what they’re

Simple Solutions — continued from page 26 Business centers don’t necessarily have to conform to a rigid design either. Rather than dedicated stations with individual desktops at each, Burnell notes, apartment communities can provide one dedicated computer station or have a sitting area that makes it convenient for residents to connect to Wi-Fi.

Nancy Friedman , President of Telephone Doctor Customer Service Training, is a featured keynote speaker and subject matter expert on customer service, sales and communications skills, at franchise, association and corporate meetings.

To reach Nancy, please call 314.291.1012 or visit www.nancyfriedman.com.

Tennis courts are another underused amenity that the company has revamped at its properties. To encourage socialization and meet the needs of residents, many communities have converted these outdoor activity spaces into dog parks and barbecue pits.

developed his marketing skills through working with Federated Department Stores as Visual Merchandising Marketing Specialist. In 2000, Jeffrey re-positioned his marketing abilities into the real estate market.

Reprinted from NAA Apartment Techniques. Jeffrey Burnell began his career in commercial arts and

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Our first Reverse Trade Show was a huge Success!

E

ighteen Property Management Companies joined eighteen Product & Service Council Members for an afternoon of networking and comradery at the prestigious, Morton’s Steakhouse — South Coast Plaza. Thanks to our generous sponsor, California Safety Agency, we were able to share lots of great food, drinks, and

a fantastic atmosphere!

PSC Members had a chance to meet and greet with our Property Management Companies for 8 minutes each, sharing their new products, services, and what they could bring to the table. Then it was off to the next table to do it all over again! For lack of a better description, this was “speed

dating” for business professionals and service providers.

Our very own President, Nicholas Dunlap, attended the event as a Property Management Company and thanked us for holding this event! “Great job on an incredible reverse trade show!

Reverse Show — continued on page 40

Fast Eviction Service is happy to provide information about their service to Ryan Roberto of JLE Property Management.

Our sponsor for this event, California Safety Agency, chats with Grace Babcock and Angela Aristizabal of Consensys Property Management.

“Steadfast Management, do you have a roofing contractor?” asks John McCarthy of McCarthy Roofing. El Nino is on its way!

We had a full room of Property Management Companies and Product & Service Council Members for our first annual Reverse Trade Show! What a great success!

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Ready? Set? Train!

It has never been easier for Apartment Industry Professionals to sharpen their skills, learn a new trick, or earn CEC credits for NAA certifications. Train from wherever you are thanks to our partnership with Grace Hill. You will find interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills…all this knowledge is available online, right at your fingertips.

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership Much, much, more!

For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344.

Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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How to Monetize Your Heirlooms

BY JASON SHERR

W

hat you consider an heirloom might not be to younger generations. Have your adult children already started asking you what you are going to do with all your “stuff ” when you retire?

Years of furniture, souvenirs, great deals, and collections add up over time.

As you get closer to retirement, you may want develop a strategy for your belongings. Perhaps you’re planning to downsize. Maybe you want to see your children enjoy those items now or sim-

ply have more time to take inventory and organize what you have.

While your heirs may appreciate the quality of your Wedgwood china, antiques, and collectibles, they may not want your dishes, furniture, or rare book collection. Be sure to talk with them about any objects you assume they want — you may be surprised by their answers.

Whether you want to get rid of it all at once, or little bits over time, selling some of your items now might be a

good option. This may give you a modest financial bump, make it easier for your heirs to manage your property, make it easier to move, or de-clutter your retirement home.

Evaluate Your Goods Start by seeking out a professional.

Ask your Financial Advisor and estate planning attorney for appraiser referrals, and check in with friends and family for recommendations.

After you get a list of candidates,

Owning an apartment building may be the single biggest investment one makes in a lifetime. It is important that apartment owners and property managers have the best legal representation available to address any legal dispute or issue that might affect the value of that investment.

Wesierski & Zurek is a full service law firm that can provide legal representation and advice to apartment owners and property managers on any type of issue or dispute with tenants, applicants, guests or governmental agencies concerning their property. Our services include communication as necessary with tenants, serving notice to gain compliance with the rental agreement and house rules and prosecuting unlawful detainer actions.

Our firm also provides service in defending claims and lawsuits pursued by tenants, applicants or governmental agencies. These include habitability issues, Fair Housing or American with Disability complaints, or premises liability claims where money damages are being sought.

Our firm will conduct personal meetings with you to discuss potential claims or lawsuits and develop a personal litigation pan to address the issue while still being mindful of litigation costs. Our attorneys will aggressively pursue the agreed litigation plan and work to bring any claim or dispute to a resolution as quickly, efficiently and inexpensively as possible. Our goal and objective is to successfully resolve and close disputes for the benefit and to the satisfaction to you, the client.

Please call Wesierski & Zurek next time you face a problem concerning your property and its management. www.wzllp.com

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meet with a few of them to see how they propose valuing the items you’d like to sell. If you have standout items such as valuable art or rare coins, ask a specialist to appraise those separately.

Taking inventory of what you have and estimating ballpark values help you set realistic expectations for possible profits.

Prepare for Sale Know what’s “in.” Styles and tastes change. That handcrafted cherrywood Queen Anne dining set you think should draw $15,000 might only fetch $1,500 at auction if midcentury modern maple is popular at the time.

Do any of your items need repairs?

Some items gain greater value if you have them repaired before sale. Ask your appraisers what they recommend.

Regardless of repairs, make sure everything is clean, in excellent condition, and in good working order. Good “curb appeal” can often help your items sell quicker and for a better price.

A P A R T M E N T

Decide Where to Sell After getting an item’s market value, consider whether to sell at auction, hold an estate sale, or put them on consignments. Time, commissions, fees, and transportation are all factors to consider.

Taking time to evaluate your options can help you choose methods that work best for your overall strategy.

Meeting your potential sellers can help you establish relationships with them and feel good about your decisions and the method of sale.

Sell at Auction A rare and attractive antique, painting, or grand piano, for instance, might be maximized at auction. But auctions take time. The turnaround for consigning items to an auction house could run several months.

Auctioneers often charge higher fees. You might also be asked to pay for shipping or delivering the items to the auction house.

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Hold an Estate Sale Estate sales allow you to sell a wider range of items, from valuable antiques to smaller collectibles. These events are typically staged in your home, so make sure you’re comfortable inviting the public through the front door.

An estate sale manager can help plan the sale and take precautions to secure personal items — such as financial documents — before the event.

If you are planning both an auction and an estate sale, resist the temptation to put all your best pieces on the auction block. Include a few special antiques or collectibles in your estate sale to lure buyers who might buy smaller pieces while perusing the big-ticket items.

Consign Some Items Selling by consignment without an auction is another option. Shop around for vendors. Some sell from stores, while others hold events at various locations.

Heirlooms — continued on page 40

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Heirlooms — continued from page 39 Compare contracts, fees, and commissions because they can vary. Many antique stores take consignment items.

Visit several stores and talk to the staff to see what would be a good fit for your treasures.

If you frequent some of these stores, you are probably already familiar with their inventory and their clientele. You may have even purchased some of your items from them in the first place.

Manage the Proceeds However you approach selling your heirlooms, keep in mind you’re not the only one who would like to profit. Estate sale liquidators may charge a commission, depending on the value of your items and the difficulty of the sale.

Consignment sellers often split the profits. Since they are selling in a retail situation, they may also reserve the right to discount the asking price after a certain amount of time has passed.

If you receive any profits from your sale, work with your Financial Advisor to decide how to put the funds to good use. Will you shore up your cash cushion, prepay a vacation, or make a donation to a favorite charity?

Whatever you do with your profits, knowing you’ve pared down your estate, decluttered your home, and discovered what your children value can be a good experience for your entire family.

STATEMENT OF OWNERSHIP MANAGEMENT AND CIRCULATION 1. Publication Title: Orange County Apartment News 2. Publication No: 0747-3435 3. Filing Date: 10/1/2015 4. Issue Frequency: Monthly 5. No. of Issues Published Annually: 12 6. Annual Subscription Price: $25.00 7. Complete Mailing Address of Known Office of Publication: 525 Cabrillo Park Drive, Suite 125, Santa Ana, Orange County, California 92701. Contact Person: Lou Penrose, Telephone: 714-245-9500

Phil Dunford of MPMS, Inc. talks insurance with Eric Marrs of Hayward, Tilton & Rolapp Insurance Associates, Inc.

Reverse Show — continued from page 36 You selected a world-class location and packed the house with quality vendors and AAOC’s best members. Timing was perfect as it coincides with budget season. Thanks again!”

Another great compliment came from Lorrie Baldwin of LA Hydro Jet & Rooter. “Great job on this event!! It went very smoothly and professionally — I was very impressed by everyone’s performance.”

There is no doubt that we will be holding this event again next year. You’ll want to be on the lookout as this year’s event sold out QUICK! Thanks again to everyone who participated!

This article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, First Vice PresidentInvestment Officer in Irvine. He can be reached at 949-862-1248 or Jason.Sherr@wfadvisors.com.

Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/MAY LOSE VALUE. Wells Fargo Advisors, LLC, Member SIPC,

Run Credit Checks via the Internet 24/7 and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

11. Known Bondholders, Mortgages and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None.

13. Publication Title: Orange County Apartment News.

14. Issue Date for Circulation Data Below: 10/15 15. Extent and Nature of Circulation

Avg. No. Copies Single Issue Each Issue Nearest to Preceding 12 Mo. Filing Date

a. Total No. Copies (Net press run)

2406

2413

b. Paid and/or Requested Circulation:

(1) Paid/Requested Outside County Mail Subscriptions

1104

514

(2) Paid In-County Subscriptions 1228

1899

(3) Sales Through Dealers & Carriers, Street Vendors, Counter Sales and Other NonUSPS Paid Distribution

0

0

(4) Other Classes Mailed Through USPS

0

0

2332

2413

c. Total Paid and/or Requested Circulation d. Free Distribution by Mail

(1) Outside County

66

0

(2) Inside County

8

0

(3) Other Classes Mailed Through USPS

0

0

0

0

f. Total Free Distribution g. Total Distribution h. Copies Not Distributed i. Total

74

0

2406

2413

0

0

2406

2413

96.92%

100.00%

16. Published Issue Date 10/15 I certify that the statements made by me above are correct and complete. s/LOU PENROSE

Fargo Advisors, LLC. All rights reserved.

N E W S

10. Owner (If owned by a corporation, its name and address must be stated and also immediately there under the names and addresses of stockholders owning or holding 1 percent or more of total amount of stock. If not owned by a corporation, the names and addresses of the individual owners must be given.

If owned by a partnership or other unincorporated firm, its name and address as well as that of each individual must be given. If the publication is published by a nonprofit organization, its name and address must be stated.) Orange County Multi-Housing Service Corporation, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

j. Percent Paid and/or Requested Circulation

affiliate of Wells Fargo & Company. ©2014 Wells

A P A R T M E N T

9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor: Publisher: Orange County MultiHousing Service Corporation, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Editor: Lou Penrose. Managing Editor: Veronica Copeland, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

e. Free Distribution Outside the Mail

is a registered broker-dealer and a separate non-bank

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8. Complete Mailing Address of the Headquarters of General Business Offices of the Publisher: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

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Holiday Fire Safety DAVE ANDERSON, FIRE DIVISION CHIEF

W

hen most people think about the holidays, family festivities and good cheer likely come to mind. What few of us consider is that the holidays also present an increased risk of home fires. Home fires during the holiday season often involve cooking, Christmas trees, candles and holiday decorations.

By taking some preventive steps and following simple rules of thumb, most home fires can be prevented during the holidays and beyond.

Cooking • Unattended cooking is the leading cause of U.S. home fires and home fire injuries, with most cooking fires involving the stovetop.

• Stay in the kitchen while you’re frying, grilling or broiling food.

Keep anything that can catch fire away from the stovetop, and turn it off when you leave the kitchen, even if it’s for a short period of time.

• If you’re simmering, boiling, baking or roasting food, check it regularly and use a timer to remind you that you’re cooking.

• Create a “kid-free-zone” of at least three feet around the stove and areas where hot food and drinks are prepared or carried.

• If you have a cooking fire, just get out! When you leave, close the door Fire Safety — continued on page 44

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Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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Fire Safety — continued from page 42 behind you to help contain the fire.

Call 9-1-1 or the local emergency number immediately after you leave.

• If you do try to fight the fire, be sure others are getting out and that you have access to an exit.

• Keep a lid nearby when you’re cooking to smother small grease fires. Slide the lid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.

For an oven fire, turn off the heat and keep the door closed.

Candles • Candles are widely used in homes throughout the holidays; December is the peak month for home candle fires.

•

More than half of all candle fires start because the candles had been too close to things that could catch fire.

• When burning candles, keep them at least 12” away from anything that can burn, and remember to blow them out when you leave the room or go to bed.

• Use candle holders that are sturdy, won’t tip over and are placed on uncluttered surfaces. Avoid using candles in the bedroom, where more than one third of home candle fires begin, or other areas where people may fall asleep.

• Never leave a child or pet alone in a room with a burning candle.

• Consider using flameless candles, which look and smell like real candles.

Christmas Trees • U.S. fire departments annually respond to an average of 230 home structure fires caused by Christmas trees per year. One of every three are caused by electrical problems,

and one in six result from a heat source that’s too close to the tree.

• If you have an artificial tree, be sure it’s labeled, certified or identified by the manufacturer as fire-retardant.

If you choose a fresh tree, make sure the green needles don’t fall off when touched; before placing it in the stand, cut 2” from the base of the trunk. Add water to the tree stand, and be sure to water it daily.

• Make sure your tree is not blocking an exit, and is at least three feet away from any heat source, like fireplaces, space heaters, radiators, candles and heat vents or lights.

• Use lights that have the label of a recognized testing laboratory, and make sure you know whether they are designed for indoor or outdoor use. Replace any string of lights with worn or broken cords, or loose bulb connections. Read Fire Safety — continued on page 46

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More Benefits for NAA Affiliates!

• •

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Résumé Searches for qualified candidates

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Purchasing power of 68,000 NAA members buying as one

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Fire Safety — continued from page 44 manufacturer’s instructions for number of light strands to connect.

• Never use lit candles to decorate the tree.

• Always turn off Christmas tree lights before leaving the home or going to bed.

• After Christmas, get rid of the tree. Dried-out trees are a fire hazard and should not be left in the home or garage, or placed outside the home.

and enjoy a safe holiday season. Also, a fire prevention message would be incomplete without mentioning the importance of working smoke alarms.

Smoke alarms save lives and give you early warning so you can get outside quickly. Check smoke alarms monthly and have a home fire escape plan (http://www.ocfa.org/SafetyPrograms/ SmokeAlarmsHomeEscapePlan.aspx).

Visit www.santa-ana.org/ocfa, www.ocfa.org or www.nfpa.org/holiday for more information and safety tips.

Dave Anderson has been in the fire service for 27

• Bring outdoor electrical lights inside after the holidays to prevent hazards and make them last longer.

years and works as a Division Chief for the Orange

By following these fire prevention tips and measures, you can greatly reduce the risk of fire in your home,

where he manages fire services for the city of

County Fire Authority. He is assigned to Division 6,

Santa Ana.

Federal Focus — continued from page 19 The x-factor with the NDAA is the President. He has stated that he will veto the bill as currently drafted. The Senate passed the compromise legislation with enough votes to override any veto, but it is unclear if the House has the votes to do the same. If the President does veto the bill and the Congress cannot override that veto then the bill will have to be changed. How the BAH fares under those circumstances is unclear. The great advocacy work of the NAA Privatized Military Committee members to get us to this point may be required again.

Things are getting really interesting in the Nation’s Capital. Stay tuned and keep warm. Winter is coming.

Regards, Greg

NAA Community Site & Online Resource Center Now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

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You’re Invited ited To Join An Upcoming Tour!

Enchanted Rhine River – Lucerne to Berlin

Celebrate America! – Mississippi Paddlin’

Quaint fairytale towns, amazing food & wine and fascinating touring including captivating stays in Lake Lucerne and dazzling Berlin. We’ll start with touring in Zurich before traveling south to famous Lake Lucerne, where we’ll explore this jewel on the lake while surrounded by the famous Swiss Alps.

Next July, rental property owners come together for a grand journey featuring the largest paddle wheeler ever built. You are invited to sail the mighty Mississippi River with us as we cross three states northbound to Chicago.

We’ll travel overland to Basel, Germany where our next-generation riverboat, the AmaCerto, waits riverside to welcome us for the next 7 nights. Our journey on the Rhine River and through the famous Rhine Gorge will have us visiting picturesque towns and villages such as Breisach, Strasbourg, Rudesheim, Koblenz, Heidelberg, Cologne and ending with an overnight in Amsterdam. All touring is included at each stop on the river.

Once we leave the river, we are off to fascinating Berlin for three nights of wonderful touring including WW2 historical tours and fabulous food experiences.

You will be amazed by the beauty, history and vibrant nature of this world-class European city.

The AmaCerto riverboat is a new generation of river-going palaces, with multiple restaurants, wonderful indoor and outdoor lounges and even a pool to enjoy a splash on deck. Whether you sit in the library beside the fireplace or enjoy a panoramic view from a top deck private balcony, you will have a front row seat to one of the loveliest river journeys in the world.

During our 14-day Rhine River tour, you will not be digging into your wallet everytime you turn around as all touring, transfers, hotels, most meals and even lovely wines with meals (on the riverboat) are included.

Visit StewartTours.com or Call 1.866.944.3036 for more information.

Tour Dates: May 15-28, 2016

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We’ll start out in vibrant Nashville, known as Music City, and explore the history of this city that has become home to a very American music form, country music. We’ll enjoy a performance at the legendary Grand Ole Opry with a special backstage tour behind the curtain. As July 4th approaches, we’ll step back in time to visit beautiful “Hermitage,” the historic home of Andrew Jackson, 7th President of the United States. We’ll have a personal tour of the plantation by a senior interpreter. After a wonderful couple of days in Nashville, we’ll go overland to Memphis, where the gleaming American Queen, dressed in her best July4th red, white and blue bunting, awaits.

Over the next 7 nights, we’ll journey northbound on the famed Mississippi River visiting the river towns of New Madrid, Paducah, Cape Girardeau, Chester and St. Louis. Land tours are included at all stops and features the award-winning American Queen touring that presents all the highlights of each town visited. After the river, we’ll go overland to Springfield, Ill where, in the midst of the town’s “History Alive” month, we’ll experience the Lincoln Presidential Library, his tomb and all the historic sites around this city. We’ll continue north and arrive in the iconic city of Chicago, perched on Lake Michigan. Our touring ranges from the water to the clouds as we learn about Chicago’s history, architecture and people.

Tour Dates: July 1-15, 2016. For pricing and information, visit StewartTours.com or call 866.944.3036

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

Do you know…

AAOC is non-profit??

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RESIDENTIAL

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• Expert Troubleshooting

• Tenant Improvements

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• Lighting Maintenance

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• Panel Changes • Phone & Cable Outlets • Security Lighting

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24 hr.

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A Special Welcome to Our Newest Members!

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New PSC Members

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The Management Works 1303 Avocado Ave #260 Newport Beach, CA 92660 Contact: Chip Robinson (949) 644-2063

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“The long term relationship between AAOC & WASH has been great. Our company has made many valuable contacts within AAOC throughout the years.”

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Stratton Inc Walters Properties

Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

BTUC

(714) 245-9500

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 5/15

Legal Notices DESCRIPTION

PRICE

QTY.

FORM #

Bedbug Addendum (2013)

$ 5.95

_____

1170

Proof of Service (2015)

DESCRIPTION

PRICE $ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

_____

1370

Rent Reminder (2015)

$ 4.65

_____

1120

Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____

1125

Non-Smoking Addendum to Rental Agreement (2014)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2015)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2013)

$ 6.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2015)

$ 5.95

_____

1160

Application to Rent (2014)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1215

Insurance Information for Residents (2015)

$ 5.95

_____

1330

Pet Agreement (2015)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2014)

$ 5.95

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2015)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2015)

$ 5.95

Pre-Move Out Inspection Checklist (2014) Duplicate

$ 6.95

_____ *1500

1250

QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2015)

DESCRIPTION

PRICE $ 5.95

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2015)

$ 8.95

Miscellaneous Agreements

Courtesy Forms _____

Rules and Requirements

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1130

Addendum to Rental Agreement (2003)

$ 5.95

Emergency Contact Information (2015)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2015)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

1360

Rent Proration Table (2007)

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

_____

Books, Manuals, and Forms Collection

Receipt Forms

QTY.

_____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2015)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2015)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

$ 5.95

Notice of Denial to Rent (2015)

DESCRIPTION

PRICE

Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2013)

$ 5.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50

_____ Microbial Operations and Maintenance Plan

(An Apartment Owner’s Guide to Mold)

$ 45.00

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____ California Tenant’s Rights

$ 20.95

_____ Forms Collection (CD or USB)

$ 50.00

* Available in pads of 25 — All other forms available in pads of 50

Downloadable forms available at www.AAOC.com at no charge for members only YOU WILL BE BILLED FOR YOUR ORDER.

OFFICE USE ONLY

All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________

Address__________________________________________________________________

A Wholly Owned Subsidiary of AAOC

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

Prices subject to taxes and may change without notice. ALL SALES FINAL. n

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$______________________

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

) ____________________ E-mail_______________________________

N E W S

$____________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION

City, State, Zip____________________________________________________________

A P A R T M E N T

Sales Tax Grand Total

Mail to: __________________________________________________________________

5 0

$______________________

Shipping/Handling $______________________

Person ordering___________________________________________________________

Tele­phone (

Sub Total

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services

Service 1st

Pierce-Eislen

Flat rate prices for all apartments. Certified Boiler Specialist.

SatisFacts c/o Internet Brands

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Spicer Mechanical

Law Office of Steven F. Schroeder

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Answering Service

Air Conditioning & Heating

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment Market Research Data

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

apartments.com

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Apartment SEO

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

#1 nationwide provider of information and advertising services.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services

Excel Telemessaging

24/7 Bilingual Telephone Answering Service.

Coast Plumbing, Heating & Air

Doug Miller 909 N. Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Product & Service Council — continued on page 52

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 51

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

American Appliance Rentals

National Service Company

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

For Rent Media Solutions

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Ferguson Enterprises

Move

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Online apartment guide.

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Industrial Laundry Repair

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

See the Advertisers Index on Page 72 for the location of our ad.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

• Concrete • Petromat Overlays • Block Walls

Appraisal

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

See the Advertisers Index on Page 72 for the location of our ad.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

KIVA Kitchen & Bath

Appliances Sales, Service & Leasing

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Ben’s Asphalt & Maintenance Co., Inc.

Machine sales; Coin Operated Washer & Dryer Repairs.

Text messaging services to help communicate with your customers.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

RokitNow

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Lee Walker Appraisals

Helping professionals like you consolidate suppliers with world class service.

Apartment/Student Housing

Orco Apartment Supply, Inc.

R&B Wholesale Distributors, Inc.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes

Attorneys Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Fully Insured & Bonded www.candcpavingcompany.net

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Law Offices of Sam Chandra, APC

Water Heater Man, Inc.

Bath Renovations

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Buffalo Maintenance, Inc.

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water Heater/boiler service and installation.

See the Advertisers Index on Page 72 for the location of our ad.

Buying Group

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

California Bath Restoration

Professional Apartment Services

Fast Eviction Service

Complete kitchen and bath restoration and refinishing company.

Duringer Law Group, PLC

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Cabinets

NU-SHINE Construction Svcs. Inc

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Brent Collins Construction

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Ruzick & Wallace, LLP

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Eviction Attorneys.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Western Multi-Family Renovation

Liquid Amber Designs

David S. Schonfeld, A Professional Law Corp.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Custom & standard cabinets for all areas. No job too small!

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Boiler Systems Debinaire Company

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Product & Service Council — continued on page 54

Service 1st

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical

Awnings

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

See the Advertisers Index on Page 72 for the location of our ad.

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

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R3 Construction, Inc.

Product & Service Council

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

continued from page 53

Salvador Munguia Painting Co.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Home Depot

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Camera Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Stair Nosing, LLC

Premier Roofing & Building Co Inc.

Stainless steel stairnosings for any flooring material or step.

See the Advertisers Index on Page 72 for the location of our ad.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Appliance World

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

We are a full service company specializing in interior renovations and unit turns.

ACE Commercial Laundry Equipment, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Brent Collins Construction

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Coin-Operated Laundry Equipment

Orco Apartment Supply, Inc.

Carpentry

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

Turnaround Solutions, LLC

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Tidy

Home keeping/Home cleaning. Like hotel housekeeping in your home! See the Advertisers Index on Page 72 for the location of our ad.

Carpet Sales & Service

South Coast Construction & Repair

Cleaning Service

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Coinmach Corp.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

Machine sales; Coin Operated Washer & Dryer Repairs.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

National Service Company

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

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R&B Wholesale Distributors, Inc.

TouchPoint

Communications

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Excel Telemessaging

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc.

24/7 Bilingual Telephone Answering Service.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

RokitNow

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

Collections

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

Text messaging services to help communicate with your customers.

Product & Service Council — continued on page 56

Clean, single and

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

looking for a mate.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Bring people together and make a lasting impression on your residents by providing a state-of-the-art digital laundry center.

We specialize in custom laundry center solutions to meet your community’s specific needs.

Commercial Gas Grills AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

You are committed to enhancing your residents’ experience, and Coinmach is committed to making your laundry center goals a reality.

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

That’s what we call a perfect match.

Why Digital Laundry?

• Enhanced Resident Satisfaction • Increased Community NOI • Online Reporting and Accountability • Higher Resident Retention

Commercial Patio Heaters AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council

NPG — Nelson Paving

Surface Restoration

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Bathtub & Tile Refinishing.

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

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DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Pavescapes

Turnaround Solutions, LLC

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

We are a full service company specializing in interior renovations and unit turns.

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Premier Roofing & Building Co Inc.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Construction

Alan Smith Pool Plastering, Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Consulting Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

General Contractor Specializing in Multi-Family Remodel.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Bishop Inc.

NPM Staffing

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

McCarthy Roofing

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Door Locks & Hardware Kwikset

Liquid Amber Designs

Kwikset manufactures and markets a complete line of door locks and hardware.

McCormack Roofing Weatherproofing & Construction

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

A P A R T M E N T

Premier Roofing & Building Co Inc.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

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John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Brent Collins Construction

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Buffalo Maintenance, Inc.

Countertops

Buffalo Maintenance, Inc.

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Business Succession, Estate and Tax Strategy and Investment Planning.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Deck Coatings, Magnesite Repairs, Waterproofing

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

Doors & Windows 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Laminate, quartz & granite available. No job too small.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

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Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

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Lowe’s — Irvine

Discount Drain & Plumbing Repair

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Platinum Plumbing Services, Co. Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

See the Advertisers Index on Page 72 for the location of our ad.

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Windows & Doors

Complete plumbing & drain services since 1992. You can rely on us.

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Draperies/Blinds/Window Coverings

California Rooter & Plumbing

Apex Window Décor

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Bishop Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Drain Cleaning

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Commercial Fire Protection

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Electrical

Service 1st

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Orco Apartment Supply, Inc.

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com Fire Life Safety.

KD Electric

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Flooring and window coverings.

Product & Service Council

— continued on page 58

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Product & Service Council continued from page 57

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Electric Vehicle Products American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

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Dick Wardlow Insurance Brokers

Environmental Consulting & Training

A P A R T M E N T

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Duringer Law Group, PLC

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

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Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Brennan Law Group

American Environmental Specialists, Inc.

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Wesierski & Zurek, LLP

Evictions

Environmental Services

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Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

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Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

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Fast Eviction Service

HMWC, CPAs & Business Advisors

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Flooring

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

See the Advertisers Index on Page 72 for the location of our ad.

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration

National Center for Audio & Video Forensics

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Interstate Restoration

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Security video enhancements to aid in evictions and insurance claims.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Stair Nosing, LLC

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Stainless steel stairnosings for any flooring material or step.

Garage Doors

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Garage Doors

Restore 247

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Fencing & Gates Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

See the Advertisers Index on Page 72 for the location of our ad.

Fire Extinguishers

General Contractor

Commercial Fire Protection

Argos Independent Contractor

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

General Contractor Specializing in Multi-Family Remodel

Enovative Group

Fire Life Safety.

Premier Roofing & Building Co Inc.

Fire & Life Safety

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Shield Fire Protection

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Financial Planning

Product & Service Council

ACI Commercial Insurance Broker, Inc.

— continued on page 60

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc.

SAFE HARBOR EXCHANGE

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council

Handyman

continued from page 59

Brent Collins Construction

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Ferguson Enterprises

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Major appliances for apartments.

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

R&B Wholesale Distributors, Inc.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Financing

• 2– 4 units

• 5+ units

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Stainless steel stairnosings for any flooring material or step.

Flat rate prices for all apartments. Certified Boiler Specialist.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Insurance ACI Commercial Insurance Broker, Inc.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

TO CALL…800 640-4743 TODAY WWW.PHDINSURANCEBROKERS.COM

(949) 651-0999

info@phdinsurancebrokers.com License # 0462338

nlieberman@cox.net www.bonafidemortgage.com A P A R T M E N T

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Brian Berg Insurance Services, Inc.

Delta is the nation’s largest plumbing, HVAC and repiping company.

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David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Stair Nosing, LLC

Associated Heating & Air

Serving multi-family owners since 1983

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Heating & Air Conditioning

BONA FIDE MORTGAGE

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Hardwood Floor Refinishing

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

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CoreLogic

TWFG Insurance

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Zillow Rental Network

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

We are the leading screening and risk management provider for the multifamily industry.

Davis & Madden Insurance Agency, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Internet Services

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Apartment SEO

Kitchen Renovations

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Buffalo Maintenance, Inc.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment insurance, auto & home packages — several companies to choose from.

apartments.com/LA Times

Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

California Bath Restoration

Move

Complete kitchen and bath restoration and refinishing company.

#1 nationwide provider of information and advertising services.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

South Coast Construction & Repair

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Online apartment guide

SatisFacts c/o Internet Brands

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Doug Miller 909 N. Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Product & Service Council

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

— continued on page 62

Commercial, Personal & Health Insurance.

Marrs Maddocks & Associates Insurance Services, Inc. Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

RASH YAMBO DECKING & STAIRS

Nelson & Associates, LLC

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts

PHD Insurance Brokers, Inc.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Fully Insured • Lic.# 804656

Free Estimates

800-677-6168

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

DON'T REPLACE YOUR BBQ…

Rey Insurance Services, Inc.

CALL OC BBQ CLEANING & REPAIR!

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

is your one stop, mobile BBQ & Grill Repair Service

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Serving All Of Orange County Call Lou at

949-293-2762

Business Succession, Estate and Tax Strategy and Investment Planning.

A P A R T M E N T

Up to 10 Years Guaranteed

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Credit Union of Southern California

Product & Service Council

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org

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Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Mailboxes

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Commercial Lending

Luther Burbank Savings

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Landscapes/Hardscapes

Seacoast Commerce Bank

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions

Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

See the Advertisers Index on Page 72 for the location of our ad.

Industry specific banking services for Property Management Companies.

Maintenance, Repairs, Products

Walker & Dunlop

ACE Commercial Laundry Equipment, Inc.

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Wells Fargo Multifamily Capital

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Lighting

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

DirecSupply, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Specialized lending programs for multifamily properties.

Chase Commercial Term Lending

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

R&B Wholesale Distributors, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Fire Protection

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Fire Life Safety.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Roberts Management & Investments

Industrial Laundry Repair

Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588 6 2

Fax (562) 430-0693

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Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

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John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Machine sales; Coin Operated Washer & Dryer Repairs.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

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Mold Remediation

Notary Services

American Environmental Specialists, Inc.

TWFG Insurance

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Largest multi-family suppliers of contract furniture in the country

Ornamental Iron

Paint Sales & Service

Brent Collins Construction

Bishop Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Natural Gas Consulting Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Buffalo Maintenance, Inc.

R&B Wholesale Distributors, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Outdoor Furniture & Refinishing

Salvador Munguia Painting Co.

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Alan Smith Pool Plastering, Inc.

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Product & Service Council — continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council

Pest Control

continued from page 63

Access Exterminator Service, Inc.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Parking Enforcement Dedicated Transportation Services

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Greentech Heat Solutions

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

www.dedicatedtransportationservices.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Heat treatment equipment & training for bedbugs.

Ferguson Enterprises

Lloyd Pest Control

Patrol Services

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Western Exterminator

Orco Apartment Supply, Inc.

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Residential and commercial pest control and termite control since 1921.

Plumbing, Contractors & Supplies Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Flat rate prices for all apartments. Certified Boiler Specialist.

Fully Insured

Rent Collection Payments of Bills Tenant Selection & Rent Surveys Monthly Computerized Statement Accredited Management Organization Over 20 Employees Over 30 Years Experience Competitive Rates

Lic. # A-715010

PAVEWAY Your Complete Solution For

ASPHALT PAVING

CONCRETE & SLURRY SEAL

www.jdproperty.com

JD Property Management, Inc. (714) 751-2787

Owner Operated

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Call For Free No Obligation Quote

(949) 851-1865

More Than 20 Years Experience

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com

DRE#00935916

A P A R T M E N T

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service 1st

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

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Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

California Rooter & Plumbing

• • • • • • • •

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

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Western Multi-Family Renovation

Dunlap Property Group

Sullivan Property Management

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

JLE Property Management

WSH Management

See the Advertisers Index on Page 72 for the location of our ad.

15+ years of experience in managing multi-family and senior apartments.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Pool/Spa Service & Repair Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

CoreLogic

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Full service property management provider for 16+ units.

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

We are the leading screening and risk management provider for the multifamily industry.

RokitNow

Ohana Properties

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Text messaging services to help communicate with your customers.

PMI Orange County

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Property Management Services/Investments.

CoreLogic

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

Property Management Software

Monterey Group

Property Management

Product & Service Council — continued on page 66

Prestige Property Management

We are the leading screening and risk management provider for the multifamily industry.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063 www.mgtworks.com

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

ProActive Realty Investments

We provide apartment property management in Southern California

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Consensys Property Management

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

L’Abri Management, Inc.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

A P A R T M E N T

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors

Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

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Product & Service Council

Diversified Investment Strategies

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Property Management Staffing & Training NPM Staffing

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

See the Advertisers Index on Page 72 for the location of our ad.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Gorman & Associates

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Brent Collins Construction

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

DM Smithco

Career Strategies

Reconstruction

Jazmine Ochoa PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 alerts@wrgorman.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Renoir Staffing, LLC

Investment Capital Real Estate

For 30 years, we have provided qualified employees to the property management industry

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Rain Gutters

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

ProActive Realty Investments

Resident Screening

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

Argos Systems

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Premier Roofing & Building Co Inc.

Prestige Property Management

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

On-Site.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Real Estate/Investments

Realtors Commercial Alliance of Orange County (RCAOC)

CoreLogic

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

TransUnion

Roderick Pasion 12609 Belmont Pl Cerritos, CA 90703 (562) 202-8770 residentscreening@transunion.com www.Rentalscreening.transunion.com

TransUnion offers resident screening and analytics to multifamily operations.

Tarbell Realtors

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Real estate brokerage and rental property management

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McCarthy Roofing

Roofing Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Multicom, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com www.guardianroofs.com

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Village Patrol, Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Royal Roofing.com (RWS&P, Inc.)

Home Depot

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Security Systems

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Security Services

Premier Roofing & Building Co Inc.

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Satellite TV

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

ASSA ABLOY Door Security Systems

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Product & Service Council

Helping professionals like you consolidate suppliers with world class service.

— continued on page 68

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame

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Product & Service Council

Towing

Video Surveillance

continued from page 67

Dedicated Transportation Services

Commercial Fire Protection

TO’ and MO’ Towing

Fire Life Safety.

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

NPM Staffing

Water Heaters

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

The ultimate in junk removal and trash elimination. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Triumph Technology Solutions Pamela Feld 14712 Franklin Avenue, Ste G Tustin, CA 92780 (714) 544-2679, Fax (714) 544-2664 pfeld@triumpoffice.com

Debinaire Company

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises

Utility Management and Energy Management.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing

Technology

See the Advertisers Index on Page 72 for the location of our ad.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Utilities & Sub Metering

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors

Security video enhancements to aid in evictions and insurance claims.

Royal Junk Removal

Diversified Investment Strategies

The 1031 exchange provides a tax deferral of the sale of investment property.

Training

Trash Services

Commercial & Personal Lines. Insurance advisor of financial planning services.

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Towing company with 4 locations in Orange County.

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Exchange Resources

National Center for Audio & Video Forensics

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Signs

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Technology & computer services.

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R&B Wholesale Distributors, Inc.

Buffalo Maintenance, Inc.

Home Depot

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Reliable Rooter & Plumbing

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

McCormack Roofing Weatherproofing & Construction

Lowe’s — Irvine

Complete plumbing & drain services since 1992. You can rely on us.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Service 1st

Premier Roofing & Building Co Inc.

R3 Construction, Inc.

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Water Heater Man, Inc.

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Water Heater/boiler service and installation.

Waterproofing Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Website Development/Online Advertising Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Give the Gift of Knowledge, Give the Gift of Membership!!

Why not give a gift that lasts the whole year through??

Enjoy: Access to our Legal & Operational Forms Collection Educational Seminars and Certification Programs

For more information, call AAOC at

Monthly General Membership Meetings & Networking

(714) 245-9500

Comprehensive Resident Screening Services* Apartment News Magazine & NAA Units Magazine Subscriptions

* Please note in order to receive the full Transunion credit report additional documentation requirements and fees apply.

Protecting your Property Rights at the State and Local Levels

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category See page 72 for alphabetical listings

EVICTIONS

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists.................4

Brennan Law Firm.............................................35

ORNAMENTAL IRON

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls................................5

Fast Eviction.................................................Insert

Brent Collins Construction...............................30

Steven D. Silverstein, Law Office......................20 AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

Wesierski & Zurek, LLC....................................38

Coast Plumbing, Heating & Air, Inc.................63

ACE Commerical Laundry Equipment, Inc....12

FENCING & GATES

Coinmach...........................................................55

Alertt Access Gate Controls................................5

JM Air Conditioning & Heating.......................51 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71

National Service.................................................30

Buffalo Maintenance, Inc..................................22

PAINT SALES & SERVICE

Rash Yambo Decking & Stairs..........................61 Sondance Painting.............................................24 PEST CONTROL

XT-2000..............................................................23 PLUMBING, CONTRACTORS SUPPLIES

FLOORING, REPAIRS, TILE

Aarow Drain & Plumbing.................................72

Brent Collins Construction...............................30

California Rooter & Plumbing..........................33

Buffalo Maintenance, Inc..................................22

Coast Plumbing, Heating & Air, Inc.................63

R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

Carpet Crafts......................................................31

Discount Drain & Plumbing Repair.................58

APPRAISALS/VALUATIONS

CONCRETE MAINTENANCE & REPAIR

GATED ENTRIES

Ferguson.............................................................71

Lee Walker Appraisals.......................................18

C & C Paving Company, Inc..............................52

Alertt Access Gate Controls................................5

ASPHALT SALES & SERVICE

CONSTRUCTION

GENERAL CONTRACTOR

Lin-Ed’s Appliance Service & Repair...............51 ORCO Apartment Suppy...................................41

AMS Paving........................................................57 C & C Paving Company, Inc..............................52 Paveway..............................................................64 ATTORNEYS

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................35

COLLECTIONS

Block & Associates.................. Inside Back Cover

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................22 Pavescapes..........................................................49 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

PORCELAIN REFINISHING

Pavescapes..........................................................49 HANDYMAN

JLE Property Management Inc...........................8

HEATING & AIR CONDITIONING

Ponderosa Property Management, Inc............72

Coast Plumbing, Heating & Air, Inc.................63

Prestige Property Management........................42

JM Air Conditioning & Heating.......................51

ProActive Realty Investments Inc......................6 Roberts Management & Investments...............62

INSURANCE

Steven D. Silverstein, Law Office......................20

Buffalo Maintenance, Inc..................................22

Dick Wardlow Insurance Brokers.....................21

Wesierski & Zurek, LLC....................................38

Rash Yambo Decking & Stairs..........................61

Farmers Insurance —

Affordable Awnings Company..........................44 BATHROOM RENOVATIONS

Ferguson.............................................................71

Theresa Simes Agency.................................38

Republic Windows & Doors.............................24 DRAINS

PROPERTY MANAGEMENT

J.D. Property Management................................64

Brent Collins Construction...............................30

DOORS, WINDOWS

Bath Crafters......................................................53

South Coast Construction & Repair...................9

Duringer Law Group, PLC.... Inside Front Cover

AWNINGS

ORCO Apartment Suppy...................................41

PHD Insurance Brokers, Inc.......................19, 60

RAIN GUTTERS

Argos Home Systems.........................................72 REAL ESTATE INVESTMENTS

Hom Sotheby’s International Realty — The Stanfield Group.....................................34

JUNK REMOVAL

ProActive Realty Investments Inc......................6

Royal Junk Removal..........................................48

Vanguard Investment Properties......................39

KITCHEN RENOVATIONS

W. R. Gorman....................................................16

South Coast Construction & Repair...................9

Aarow Drain & Plumbing.................................72

BATHTUB REFINISHING

California Rooter & Plumbing..........................33

Ferguson.............................................................71

ROOFING

Bath Crafters......................................................53

Coast Plumbing, Heating & Air, Inc.................63

South Coast Construction & Repair...................9

Dale’s Roofing....................................................65

NU-SHINE Construction Svcs. Inc.....................6

Discount Drain & Plumbing Repair.................58

LANDSCAPE/HARDSCAPE SERVICES

BBQ & GRILL SERVICES

DRAPERIES/BLINDS/WINDOW

Pavescapes..........................................................49

AEI Corporation................................................29 OC BBQ Cleaning & Repair..............................61 BLINDS

Apex Window Decor...........................................4

LEAK DETECTION

COVERINGS

Apex Window Decor...........................................4 R&B Wholesale Distributors, Inc. ....Back Cover DRYWALL

Boiler Systems

Guardian Roofs and Energy Solutions.............32 McCarthy Roofing.............................................26 Royal Roofing.....................................................10 Sierra Roofing....................................................67

California Rooter & Plumbing..........................33

SECURITY SERVICES

Coast Plumbing, Heating & Air, Inc.................63

Alertt Access Gate Controls................................5

LENDING

SIGNS

Bona Fide Mortgage..........................................60

ProImage Signs..................................................66

Debinaire Co......................................................18

Brent Collins Construction...............................30

Chase/Scott Schweer............................................2

TAX & FINANCIAL PLANNING

CABINETS/REFINISHING

ELECTRICAL

Rockhall Funding Corp.....................................13

Diversified Investment Strategies.....................11

Brent Collins Construction...............................30

Buffalo Maintenance, Inc..................................22

LIGHTING

TRAVEL AGENCIES

South Coast Construction & Repair...................9

Lighthouse Electric............................................48

Lighthouse Electric............................................48

CARPENTRY

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................22 CARPETS

Carpet Crafts......................................................31

WATER HEATERS

MAIL BOXES

ENVIRONMENTAL SERVICES

American Environmental Specialists.................4 Dick Wardlow Insurance Brokers.....................21 Wesierski & Zurek, LLC....................................38

Stewart Tours.....................................................47

ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 Debinaire Co......................................................18

MAINTENANCE, REPAIRS, PRODUCTS

Ferguson.............................................................71

Brent Collins Construction...............................30

ORCO Apartment Suppy...................................41

ORCO Apartment Suppy...................................41

ESCROW & EXCHANGE

Buffalo Maintenance, Inc..................................22

WINDOWS

R&B Wholesale Distributors, Inc. ....Back Cover

Safe Harbor Exhange, Inc.................................59

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................24

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

JLE Property Management Inc..........................8

ACE Commerical Laundry Equipment, Inc....12

JM Air Conditioning & Heating......................51

AEI Corporation...............................................29

Lee Walker Appraisals......................................18

Alertt Access Gate Controls...............................5

Lighthouse Electric...........................................48

Affordable Awnings Company.........................44

Lin-Ed’s Appliance Service & Repair..............51

American Environmental Specialists................4

McCarthy Roofing............................................26

AMS Paving.......................................................57

National Service................................................30

Apex Window Decor..........................................4

NU-SHINE Construction Svcs. Inc....................6

Argos Home Systems........................................72

OC BBQ Cleaning & Repair.............................61

Bath Crafters.....................................................53

ORCO Apartment Suppy..................................41

Block & Associates..................Inside Back Cover

Pavescapes.........................................................49

$65.00

Bona Fide Mortgage.........................................60

Paveway.............................................................64

Brennan Law Firm............................................35

PHD Insurance Brokers, Inc......................19, 60

AAROW

Brent Collins Construction..............................30

Ponderosa Property Management, Inc...........72

Buffalo Maintenance, Inc.................................22

Prestige Property Management.......................42

C & C Paving Company, Inc.............................52

ProActive Realty Investments Inc.....................6

24 HR.EMERGENCY SERVICE

California Rooter & Plumbing.........................33

ProImage Signs.................................................66

Carpet Crafts.....................................................31

Rash Yambo Decking & Stairs.........................61

Chase/Scott Schweer...........................................2

R&B Wholesale Distributors, Inc. ...Back Cover

Coast Plumbing, Heating & Air, Inc................63

Republic Windows & Doors............................24

Coinmach..........................................................55

Roberts Management & Investments..............62

Dale’s Roofing...................................................65

Rockhall Funding Corp....................................13

Debinaire Co.....................................................18

Royal Junk Removal.........................................48

Dick Wardlow Insurance Brokers....................21

Royal Roofing....................................................10

Discount Drain & Plumbing Repair................58

Safe Harbor Exhange, Inc................................59

Diversified Investment Strategies....................11

Sierra Roofing...................................................67

Duringer Law Group, PLC....Inside Front Cover

Sondance Painting............................................24

Farmers Insurance —

South Coast Construction & Repair..................9

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

DRAIN & PLUMBING Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Ponderosa Property Management, Inc. Own a rental home? Looking for professional & affordable property management?

714-921-1622

•

www.ponderosapm.com

Our Services Include: – Marketing & Advertising – Owner disbursements & monthly statements – Finding qualified tenants – Rent collections – Tenant concerns – Performing inspections – Overseeing maintenance & repairs

Your investment. Our priority.

BRE Lic: 01195650 • Since 1978 202 W. Lincoln Ave. #E, Orange, CA 92865

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Theresa Simes Agency.................................38

Steven D. Silverstein, Law Office.....................20

Fast Eviction................................................ Insert

Stewart Tours....................................................47

Ferguson............................................................71

Vanguard Investment Properties.....................39

Guardian Roofs and Energy Solutions............32

W. R. Gorman...................................................16

Hom Sotheby’s International Realty —

WASH Multifamily Laundry Systems.............15

The Stanfield Group.....................................34

Wesierski & Zurek, LLC...................................38

J.D. Property Management...............................64

XT-2000.............................................................23

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Tenant Eviction Unlawful Detainer $

25

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com