October 2016 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LVI

•

October 2016

Join Us for Our… Multifamily Housing Forecast

Featuring: Moderator

Daryl Carter Founder & CEO Avanath Capital

Panelists

Jeff Allen CEO Raintree Partners

Ella Shaw Neyland President REITS Steadfast Companies

See Page 25

In this issue: How Not to Answer a Phone Call.......................................................................................... 24 Talking to Adult Children About Money Struggles.......................................................... 26 Tips to Make Move-In Easier on Tenants............................................................................. 30 Paying Taxes From “Cash In on the Myths of Real Estate”............................................... 32

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LVI

• October 2016

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — Apartment Values in the Asterisk Era: Are They on the Juice?

13 Fair Housing Seminar 17 Independent Rental Owner Professional Course 23 Buildings Maintenance and Management Expo

6 Executive Director Report/ Lou’s News

25 Multifamily Housing Forecast

8 Sacramento Report — It’s a Wrap

38 Smoke-Free Housing Seminar

12 Legal Corner — Questions and Answers

40 Online Training with Grace Hill

18 Dear Maintenance Men

41 Property Management Forum Luncheon

36 Pulse on the Marketplace — “Uber-financialization”

42 Pest Control Seminar 69 Apply/Connect Tenant Screening

45 Welcome New Members 46 PSC Corner — Reliant Parking

Features 24 How Not to Answer a Phone Call By Nancy Friedman 26 Talking to Adult Children About Money Struggles By Jason Sherr 30 Tips to Make Move-In Easier on Tenants

47 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

By Contemporary Information Corporation

32 Paying Taxes From “Cash In on the Myths of Real Estate”

By William R. Gorman

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

October 2016

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Apartment News

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Nicholas Dunlap Alan Dauger James Wohrman

n n

John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

Directors

n n n

n n n n

n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

Tuesday, 6:00 pm, AAOC Offices

13 — CHPEP Week 6 – Human Resources

Thursday, 8:30 am–12:30 pm, AAOC Offices

13 — Property Management Forum Luncheon

Thursday, 11:30 am–1:30 pm, Embassy Suites, See Page 41

18 — General Membership Meeting

Tuesday, 7:00–8:45 pm, Embassy Suites, See Page 5

20 — CHPEP Week 7 – Fair Housing & Government Standards Thursday, 8:30 am–12:30 pm, AAOC Offices

25 — Buildings Maintenance & Management Expo

Tuesday, 8:30 am–4:00 pm, Anaheim Convention Center, See Page 23

25 — Smoke Free Housing Seminar

Tuesday, 9:00–11:00 am, AAOC Offices, See Page 38

27 — CHPEP Week 8 – Employee Development Thursday, 8:30 am–12:30 pm, AAOC Offices

NOVEMBER 1 — Multifamily Housing Forecast

Tuesday, 7:30–9:00 am, The Westin – South Coast Plaza, See Page 25

3 — CHPEP Week 9 – Property Maintenance Thursday, 8:30 am–12:30 pm, AAOC Offices Tuesday, 6:00 pm, AAOC Offices

10 — CHPEP Week 10 – Liability, Emergency & Crime Mgmt Thursday, 8:30 am–12:30 pm, AAOC Offices

Dale Hayden Jerry L’Ecuyer Jim Loftus Rick Roshan

17 — CHPEP Week 11 – Insuring & Protecting You Community Thursday, 8:30 am–12:30 pm, AAOC Offices

24 — Thanksgiving

Thursday, Office Closed

25 — Thanksgiving Holiday Friday, Office Closed

29 — Pest Control Seminar

Tuesday, 9:00–11:00 am, AAOC Offices, See Page 42

DECEMBER 13 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

Directors Emeriti n

11 — Board of Directors Meeting

Tuesday, 9:00 am–12:00 pm, AAOC Offices, See Page 13

Officers

n

Thursday, 8:30 am–12:30 pm, AAOC Offices

15 — Fair Housing Seminar

BOARD OF DIRECTORS

Frank Alvarez Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq.

6 — CHPEP Week 5 – Legal Issues Affecting Landlords & Tenants

8 — Board of Directors Meeting

MISSION STATEMENT

n

OCTOBER

n n

n

Robert C. Shaw Robert B. Thompson Dean Zarkos

23 — Christmas Holiday

Thursday, Office Closed

26 — Christmas Holiday Friday, Office Closed

October 2016

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Apartment News

3

PRESIDENT’S MESSAGE

Apartment Values in the Asterisk Era: Are They on the Juice?

“It would’ve been a helluva lot more fun if I never hit those 61 homeruns. All it brought me was headaches!”

— Roger Maris

1

998 is a year I remember well. In part because it’s the year I got my driver license and bought my first car (an 88 Honda Civic Hatchback) and also because of what was going on in Major League Baseball. For those who remember, it was the year that both Sammy Sosa and Mark McGwire were chasing a decade’s old record held by Roger Maris of most homeruns in a season. Roger Maris had set the record at 61 homeruns in the year of 1961 and it was not broken until McGwire hit 70 and Sosa finished with 66. Their record, you might recall, was short-lived. Barry Bonds would break it three years later with a total of 73 homeruns in the 2001 season.

Price Per Unit Meets Picture in Picture

Today’s multifamily investment climate is much the same. That is, a building will hit the market, receive offers in the high double digits (depending on building size, of course) and the building will sell; often at a record high price per unit or new low for the market from a cap rate perspective. As an investor, I watch in frustration, almost as though I am thinking fastball but seeing curve. I would love to buy more units, but it’s tough to justify the high prices and low returns in today’s multifamily investment climate, even with record

4

Apartment News

low interest rates. As an owner with no interest in selling, I watch in amazement, just like I remember the live picture-inpicture coverage on ESPN as McGwire, Sosa and Bonds stepped into the batter’s box. Would this at bat bring them closer to history? Will this sale bring us closer to or above $300k per unit for non-coastal multifamily product in Orange County?

Going, Going…Gone?

My personal opinion is one thing, but my professional opinion tells me that these values are in fact justified by the strong underlying fundamentals of today’s rental market, our local economy and that the growth is poised to continue for the time being. From a cost comparison perspective, I almost consider replacement cost to be the new cost per unit so as to avoid frustration, but it still doesn’t make any sense (the market, that is).

From Preferred Parking to Nowhere Worth Parking

Markets like todays beg the question: if I sell, what will I do with all my money? Where will I go to replace the quality, quantity and consistency of my cash flow? If you cannot answer those questions, you really shouldn’t consider selling. And no, I don’t think a singletenant, NNN lease secured building is the way to go while exiting the apartment market. Just the other day, I was talking to a friend who has a similar dilemma. They acquired a mid-sized

www.aaoc.com

October 2016

B y N icholas A. D unlap D irector of P roperty M anagement , A vanath C apital M anagement

property in the late 90’s for close to $6 million dollars. Today, that same property is conservatively worth $30 million dollars. The only logical reason to sell would be to buy more or trade into a larger, better quality asset and with a more conservative leverage position.

Will the returns be comparable or greater? Is it worth the headache and frustration of transacting in a deal environment that requires legal counsel, lender consent and more? In my friend’s opinion: no.

So whether you are watching from the dugout or digging-in to the batter’s box, right now is a special time for apartment owners. As for me, I’ve got my uniform on but am questionable for today’s start. For those looking for the scouting report, be sure to set your calendar for our second annual Multifamily Forecast taking place at the Westin South Coast Plaza this coming Tuesday, November 1st. Industry leaders, experts, veterans and dealmakers will be sharing with us what they see in store for 2017. Here’s to hoping you’ll swing for the fences.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

General Membership Meeting Tuesday, October 18, 2016, 7:00–9:00 pm

Sponsored by:

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Jon Coupal, President Howard Jarvis Taxpayers Association

The Fight CONTINUES! Jon Coupal, President of the Howard Jarvis Taxpayers Association, will address how to continue the fight to protect Proposition 13.

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

LOU’S NEWS B y L ou P enrose E xecutive D irector

E

very general election year, the season does not pass without at least one television news talking head opining that “this is the most important election of our lives.” While hyperbole and American politics often go hand in hand, consider this: on Tuesday November 08th 2016 the entire U.S. House of Representatives is up for re-election, as is one third of the U.S. Senate. The Presidency of the United States will be selected, and that presi-

6

Apartment News

dent will appoint at least one United States Supreme Court Justice. It is an awful lot of democracy in just one day.

British Prime Minister Winston Churchill famously said: “The Americans can always be trusted to do the right thing, once all other possibilities have been exhausted.” Soon we will know the direction a majority of Americans want to take, and who they choose to lead.

And speaking of looking forward, be sure to mark your calendar for the

www.aaoc.com

October 2016

Apartment Association’s Multifamily Outlook Forecast Breakfast. The event will take place Tuesday, November 1st at the Westin South Coast Plaza. The panel will consist of Jeff Allen of Raintree Partners, Ella Neyland, President of Steadfast REIT Division, and moderated by Daryl Carter of Avanath and immediate past president of National Multifamily Housing Council (NMHC).

Knowledge is power and with that line up, you will be sure to leave the event

members and over 7.7 million apartment homes. (AAOC is the local affiliate of the National Apartment Association).

The President and CEO of the National Apartment Association, Doug Culkin will retire at the end of this year. As a result, the NAA formed a CEO Search Committee and earlier this year, the NAA Board of Directors approved the Committee’s recommendation that Bob Pinnegar be selected as the new President and CEO of the NAA. Bob previously served as the NAA’s Executive Vice President and COO. I have known Bob for a number of years and could not be more pleased with this news. He is the former Executive Director of the San Diego County Apartment Association AAOC Executive Director Lou Penrose and incoming and is very familiar with our needs here NAA President and CEO Bob Pinnegar. in California. Bob Pinnegar as President of the National Apartment Association is with the future of our industry in clear a win for California members, that’s you.

Looking forward to seeing you at the focus.

The National Apartment Association October General Membership meeting. is a federation of more than 170 state and Jon Coupal of the Howard Jarvis local associations comprising 63,000+ Taxpayers Association with update us on

October 2016

what is brewing in the world of Prop 13, private property rights, and the ballot propositions in the upcoming election.

Don’t miss it.

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Apartment News

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SACRAMENTO REPORT

It’s a Wrap

B y J on S mock & R on K ingston

L

ike a film director’s end of a photo attention of these pages for the past shoot, the 2015–16 Legislative several months were approved in the session ended August 31 with the closing days of this session. At this writusual emotional discord—sadness, relief, ing, they await the Governor’s expected pride—the books closed on this epi- approval. AB 2819, the “masking” bill, sode. Several major issues are resolved would permanently shield otherwise for now and sent to the Governor for public records of unlawful detainer cases his approval or disapproval. And other unless the plaintiff landlord prevails in major issues are left undone, to be the action within 60 days of filing the resolved by a new crew taking office complaint, shifting that burden from the defendant to protect his or her next December.

JLE.ad:Layout 1 3/8/10 11:21 AM Page 1 standing. The measure was Three bills that have captured the credit

opposed by AAOC and several other local NAA affiliated associations throughout its legislative journey. AB 551, the “bed bug” bill, also opposed by AAOC and others, was significantly amended from its earlier iterations before receiving final legislative approval.

SB 7, the “water submeter” bill, also underwent many corrective changes before its approval in the final day of reckoning. With long-term bigger fish to fry, AAOC adopted a neutral posi-

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Apartment News

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October 2016

tion on this latest effort. Much more detail is in the offing on these three bills and many others as they are parsed for implementation. A final year-end report on several dozen other bills will be forthcoming in December and later editions.

Meanwhile, as we close the books on legislative activity for the moment, we turn to the next important element in political activity: Elections, and more precisely, the upcoming November General Election Ballot featuring a staggering display of initiative measures to challenge the mood and desires of California’s citizenry. Here is a thumbnail sketch of the seventeen measures that will capture the attention of the airwaves for the next important weeks of campaigning leading up to November 8.

Proposition 51 authorizes issuance of $9 Billion in general obligation bonds for school construction and modernization divided among K-12 public, charter, vocational and community college facilities as specified.

Proposition 52 provides a hospital funding swap between the state fees and the federal government for Medi-Cal reimbursement rates.

Proposition 53 imposes a requirement for a statewide public approval vote on any revenue bonds proposed for issuance by the state in excess of $2 Billion.

Proposition 54 requires that all legislative bills be made available in print and on the internet for 72 hours before a final vote is taken except in cases

of emergency. Contains other details regarding legislative proceedings, including audio and visual recordings.

Proposition 55 extends for 12 years the 2012 “Proposition 30 ‘temporary’ income tax increase” on high earners to aid K-12 schools, community colleges and other stated needs.

Proposition 56 increases by $2.00 per pack the cigarette tax, with equivalent tax on other tobacco products and electronic cigarettes containing nicotine.

Proposition 57 modifies mandatory sentencing and changes prison parole rules regarding good time credits, etc.

Proposition 58 is a legislative measure to restore some bilingual education programs on a limited basis.

Proposition 59 is a legislative measure that submits a polling question asking “Shall California’s elected officials use all their constitutional authority… to overturn Citizens United v. Federal Election Commission,” a contentious United States Supreme Court decision that validated independent corporate and union donations in federal elections.

[A similar measure was kept off the 2014 ballot by a California Supreme Court decision. See the following from these October 2014 Apartment News pages: “Perhaps the most interesting proposition is the one that will not appear on the ballot. What had been designated as Proposition 49 was ordered removed by the California Supreme Court following a challenge to its legality. This legislative measure (SB 1272) would have

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placed the advisory question whether the United States Congress and California Legislature should approve an amendment to the federal Constitution overturning the United States Supreme Court decision in Citizens United v. Federal Election Commission. The Citizens United case held that laws placing certain limits on political spending by corporations and unions are Smock/Kinston — continued on page 10

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Apartment News

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Smock/Kingston — continued from 9 unconstitutional.

In throwing what would have been Proposition 49 off the ballot, the California Supreme Court found that advisory voting was impermissible because it lacked any legal status, i.e., it did not enact enforceable law. A byproduct of this decision was to cut the legs off another advisory voting bill then pending in the Legislature relating to immigration.”]

Proposition 60 imposes some regulations on the adult film industry, including a requirement that performers use condoms in scenes involving sexual intercourse.

Proposition 61 prohibits state agencies from paying more for a prescription drug than the lowest price paid for the same drug by the United States Department of Veterans Affairs.

Proposition 62 repeals the death penalty for persons found guilty of

murder and replaces that sentence with life in imprisonment without possibility of parole. See Proposition 66.

Proposition 63 imposes new and additional restrictions on gun ownership and use, including ammunition and large capacity magazines.

Proposition 64 legalizes recreational use of marijuana with attendant tax and regulatory enforcement scheme.

Proposition 65 redirects money collected by grocery and certain other retail stores through sale of carry-out bags, whenever any state law bans free distribution of a particular kind of carry-out bag and mandates the sale of any other kind of carry-out bag. See plastic bag referendum.

Proposition 66 changes procedures governing state court challenges to death penalty convictions and sentences.

Designates superior court for initial petitions, limits successive petitions, and imposes time limits on state court death penalty review. See Proposition 62.

Proposition 67 a referendum vote

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on the statewide plastic bag ban that requires approval of the voters to take effect. The law passed by the Legislature prohibits grocery and certain other retail stores from providing single-use plastic bags but permitted sale of recycled paper bags and reusable bags. See Proposition 65.

Beyond the ballot propositions lies the usual array of elective offices with incumbents and aspirants all vying for voter attention. There have been over the years so many eventful October occurrences that have shaped the political landscape that one might wonder what lies in store for this year. We wait with wonder, but encourage your vote at every opportunity.

Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

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Apartment News

11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers

M

y wife and I are relative newcomers to the rental business. To date, we have had the good fortune of problem-free tenants. The building is in a real nice area, so the higher rents dissuade a lot of riffraff. Anyway, I recently had a prospective tenant come by to look at one of the two-bedroom units. He filled out the application, and marked “yes” on the box when asked if he’d been convicted of a felony. You could imagine my surprise to find that he had served time in the slammer.

12

Apartment News

The guy seemed real clean cut and sharp. He even asked me if the building was for sale!

Could I legally ask him what the felony conviction was for?

Yes. Diligent tenant screening will require further investigation into the prospective applicant’s background. A felony involving a crime against persons or property is highly relevant to the qualification of this particular applicant. You have a legitimate business

www.aaoc.com

October 2016

reason for inquiring further to determine if accepting this applicant will endanger your building or any of the other occupants. A felony conviction for rape, burglary, murder, arson, possession for sale of narcotics, felonious assault or other serious crime against persons or property may be grounds for denial of a tenancy. Many landlords will distinguish certain felonies that are not

Q&A — continued on page 14

Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers Instructed by: Fair Housing Council of Orange County Date:

Tuesday, November 15, 2016

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

3 CEC Points

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on November 15, 2016 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

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Credit Card: Visa

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October 2016

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13

Q&A — continued from 12 against persons or property, for example, tax evasion conviction, or other so called victimless crimes. Note that recent changes in the law, and guidelines published by HUD, prohibit a blanket denial due to a criminal conviction. Your tenant screening criteria should consider when the convictions took place, the severity of the crime, and whether or not the applicant displays a pattern of criminal behavior. Implementation of screening criteria that identifies applicants who have had felony convictions in the past five years, drug distribution convictions in the past ten years, a pattern of multiple drug possession convictions in the past five years, recent arrests awaiting trial which could result in a sentence that would impact the applicant’s financial ability to pay rent, or sexual, murder, or other violent felony convictions in the past 15 years would comply with the recent changes.

Seems like my residents just keep paying their rent later and later each month. I usually try and work with them; I don’t even begin to nag them until about the tenth of the month. I’ll start with a phone call, and then when they don’t call back, I send them a reminder note. Often the rents don’t come in until after I serve a notice to pay or quit, usually after the twentieth of the month. How can I change this pattern?

Your residents pay their rent late because you have trained them to pay that way.

Your rent collection techniques are lax, and your residents are all too aware of your procedures. Many residents live paycheck to paycheck, and will wait until the last possible moment to pay their obligations. Your residents apparently know that you “try and work with them” and that you don’t even start looking for the rent until the tenth. Your phone calls and reminder notes are nice but not legally sufficient to ensure timely payment. Your residents know the drill, phone call, letter, and then the notice.

They pay when they absolutely have to in order to avoid being evicted. A tighter rent collection policy, coupled with a good rental agreement will eliminate your problem of late payments.

Consider using a rental agreement, which includes a properly drafted late charge provision. It is important to note that not all late charge provisions are enforceable. The language used in the agreement must characterize late charges as “liquidated damages,” that is, it must state that the damages sustained by the landlord are difficult or impossible to ascertain, and that the parties agree that a certain sum, the late fee, is the amount of compensation due the landlord. Your rental agreement will define when the late fee is incurred.

Typically, the late fee is incurred if rent is not paid by the third of the month.

Remember, this clause does not provide a “grace period” to the resident; it merely defines when the late charge is incurred.

Q&A — continued on page 16

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Q&A — continued from 14 Late charges must not be punitive, rather they must reasonably relate to the costs incurred by late payments.

The charge should be a fixed amount rather than a variable charge that increases by a certain amount each day the rent is late. Although the law is silent on the subject, courts generally allow late charges of 6% of the rental installment. Additionally, consider adding a clause in your rental agreement requiring that the resident pay a “notice service fee” in the event the landlord consults an attorney and serves a notice of default. Again the fee must be reasonable rather than punitive. If your primary goal is to just get the rent paid timely, you should send all of the residents a notice reminding them of their obligation to pay their rent on or before the first of the month, and they should budget accordingly.

Let them know that you intend to strictly enforce the terms of the rental

agreement. If you have allowed the late payments over a long period of time, provide the residents at least thirty days warning of your intentions. Late rent payments in a rent-controlled unit are opportunities for vacancy decontrol.

Rent controlled jurisdictions require aggressive rent collection techniques and strict enforcement of the terms of the rental agreement. If the rent is due on the first, and the first falls on a weekday, a three-day notice should be served immediately, on the second of the month. Failure to pay the rent in full by the expiration of the notice will support an eviction. Remember, you set the tone for your buildings. If you allow your residents to ignore the terms of your rental agreements, you can be assured that they will do just that.

I recently sent a “Three Day Notice to Pay Rent or Quit” by certified mail. The tenant signed for it, and I got the receipt back. Is this good enough?

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No. The statute governing service is explicit. Certified mail with a returnreceipt is not proper service as to a notice to pay rent or quit. The tenant can raise several defenses, i.e. noncompliance with statutory procedure, as well as denying that he signed or received the notice. Remember, truth is relative for many residents, and often there are no consequences for perjury in court. Since you did not witness the resident receive and sign for the notice, you will be unable to prove that the tenant signed for it. To avoid trouble with your eviction action, stick to the specific requirements of the Code of Civil Procedure Section 1162. Service may be complete by personally handing the notice to the resident, by substitute service or by posting and mailing the notice by regular first class US mail.

Most courts correctly require that the statutes be strictly complied with, and will not hesitate in ruling against you Q&A — continued on page 22

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When is the best time to do an annual roof inspection? Can you give me some pointers as what to look for when I inspect the roof? Tom

Dear Tom:

The best time is before it rains! However, we find summer and fall to be most the prudent time to inspect and repair the roof. In other words, don’t wait to do roofing work after the first rains of

winter. The roofing contractors will be very busy and costs may go up or you may have to wait in line for the work to get done. Inspect the roof during the summer and fall and get the roofing work done before it becomes an emergency. During the roof inspection, pay close attention to the flashing. Flashing is used to transition between the roofing material and the building or a change in roofing direction or angle.

Flashing can also be found where pipes

or a chimney come up through the roof. The flashing is sealed with roofing tar and water leaks can form when the sealing tar cracks or separates from the building or the flashing material. Look for curled up roof edges on composition roofs, low spots on flat roofs and bird nests in tile roofs. Check all roof drains and cut away any trees branches that are touching or overhanging the Maintenance — continued on page 20

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Maintenance — continued from 18 roof. While you are inspecting the roof, check the gutters. Winter storms have a way of loosening gutters and filling them with gunk thereby causing them to lose their pitch and pool water.

Pooling or overflowing gutters can deteriorate fascia boards and siding.

Dear Maintenance Men:

I’m getting my work check off list

started before winter comes. Do you have recommendations of what should be on the check list? Lisa

Dear Lisa:

After checking and repairing any roof damage, we recommend looking at the outside walls of the property. Stucco, wood siding or other vertical surfaces, is the building’s skin. Cracks, breaks and other damage to the siding invite “infection” to your building. This

“infection” can take the form of wood rot, mold, siding delaminating or separation from the subsurface, material breakdown of the stucco will cause discoloration and crumbling. Common siding material found in most buildings is stucco, wood, brick, vinyl or concrete panels etc. Water intrusion of the siding can find its way through the smallest cracks by capillary action or more directly from misaligned sprinklers or other water sources. A little known and often forgotten solution to leaky windows is the clogged weep holes along the bottom of the window frame and track. These weep holes clog with dust and debris and very easily can cause water to enter the building through the window frame or even through small cracks in the stucco or siding at the edges of the window frame.

Dear Maintenance Men:

It won’t be long before we need to change our clocks for winter. I’m a bit concerned about the lights at my apartment building. I have various fixtures, sensors and timers, not one of which turns on the lights at the same time. Some don’t turn off or on at all. Any suggestions? Brian

Dear Brian:

There are two ways to effectively control exterior lighting: 1: A timer clock.

2: A photocell for detecting light and dark Both time clocks and photocells have been around forever. We prefer to activate landscape lighting with a photocell as it is virtually maintenance free.

A photocell will ensure the property has light only when it is needed and turn off automatically with the approach of daylight. Be sure the photocell located where it can “see” ambient light and not near an artificial light source. A time clock needs constant attention in order to keep up with the changing seasons Maintenance — continued on page 22

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Maintenance — continued from 20

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and adjustments for longer or shorter nights. There is nothing more frustrating than seeing the property all lit up at 5pm and it only gets dark at 7pm or even worse; the lights turn on at 7pm and it has been dark since 5pm.

Remember: the safety of your residents is at its greatest risk when it is dark and the lights are out.

Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors and Chairman of the Education Committee of the Apartment Association of Orange County.

Jerry has been involved with apartments as a professional since 1988.

Frank Alvarez is the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for over 20 years. He is also a lecturer & educational instructor.

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Q&A — continued from 16 for a technical violation.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed

22

Apartment News

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October 2016

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Apartment News

23

BY NANCY FRIEDMAN

How Not to Answer a Phone Call

A

recent email we received below gave us some good ammunition for this article.

While the industry, as you can see, is in the legal profession, believe me, it can happen in every industry. Read on: It’s from an attorney (no jokes, please).

“Around 1:00 p.m. today I returned opposing counsel’s telephone call from this morning. The first person that answered the phone took my name and asked me to hold while she checked to see if she was back from lunch.

After a short hold she came back on the line and transferred my call. At that point opposing counsel’s assistant answered the phone. She took my name for the second time and put me back on hold.

After holding a couple of minutes, opposing counsel’s assistant came back on the line and asked if I could call back in twenty minutes! I am sure that her assistant is telling opposing counsel that I am a jerk because I answered, “No, I am calling her back now.”

It’s a well-known fact that the first voice you hear and what they say when you call a company sets the tone and mood of the call. It makes the first impression and welcomes the caller. It

24

Apartment News

starts the rapport-building process and the all important engagement. Few will argue that point.

While there are several “faux pas” in the above email we received, which do you think is the major one? I’ll share the answer in an upcoming blog, but I’d love to hear your thoughts.

However to help you, here’s an easy four step process for handling a simple incoming call: 1. Use the Telephone Doctor 3-part greeting: • A buffer (that’s the ‘Thanks for calling or good morning’ part) • The company name (Steinberg Law) • And then your name (This is Nancy.)

Then stop!

“How can I help you” is not necessary in initial greetings. You are there to help. That is why you answered the phone.

2. Putting a caller on hold. “Hold on,” click is not effective. Neither is “Hang on a second. I’ll be right

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October 2016

back.” Learn to ask callers if they are “able to hold” and then wait for a response.

3. Monogram the call. If the caller gives you his name, use it immediately. It speeds the rapport building process. And if possible, use it once again in closing the call.

4. Leave a good lasting impression.

Seems as the opposing counsel’s office didn’t do that. Remember, more people will tell you about a bad experience than a good one.

About the Author: Nancy Friedman , President of Telephone Doctor Customer Service Training, is a featured keynote speaker and subject matter expert on customer service, sales and communications skills, at franchise, association and corporate meetings. To reach Nancy, please call 314.291.1012 or visit www.nancyfriedman.com.

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25

Talking to Adult Children About Money Struggles

S

haring and making decisions together

Young adults from all economic backgrounds have been living with the realities of a challenging economy, limited job offers, and increased living expenses. If your children are among those going through a lean period in their career or personal lives, the first step to helping them get back on their feet is to have a positive, productive conversation about money and how to manage it.

It also may help to know you’re not alone when it comes to helping your adult children financially. According to a Pew Research Center survey, roughly half (48%) of adults ages 40 to 59 had provided some financial support to at least one grown child in the past year, with 27% providing the primary support.

Set the stage for a positive conversation

The way you talk to adult kids about money can make a big difference in the outcome of the discussion. Your

approach also sets the tone for future conversations about financial matters.

As Arne Boudewyn, Managing Director and Head of Family Dynamics for Abbot Downing, a Wells Fargo Company, suggests, “It’s best if your first money talks aren’t critical or crisisdriven ones. Instead, start by sharing factual information, like an interesting article about portfolio construction or the concept of diversifying risk.”

Boudewyn advises sharing something about your own financial life.

Talk about a decision you’re thinking of making or a subject you’re trying to learn more about. Invite your child to share his or her own perspective. You can approach more sensitive money subjects later — after you’ve set a strong, respectful foundation.

Try these tips to help set the stage for a positive discussion: • Do your homework — get a realistic picture of your child’s financial situation.

* Pew Research Center, http://www.pewresearch.org/daily-number/the-sandwich-generation-burdenson-middle-aged-americans-on-the-rise/

26

Apartment News

www.aaoc.com

October 2016

BY JASON SHERR, SENIOR VICE PRESIDENT– INVESTMENTS

• Decide the best way to start the conversation — tread lightly, and don’t be judgmental.

• Prepare to listen — resist the urge to criticize or lecture.

• Share your own similar experiences — and admit your own mistakes.

• Ask if there are ways you can help — it may not be only with money.

Share your experiences

Emotionally, it’s hard for parents to balance their desire to help their children when they are financially struggling with their competing wish for their offspring to become financially independent.

Pat Armstrong, Abbot Downing Director of Family Dynamics, sums it up this way: “Most of our clients tell us they want to make sure their good financial fortune doesn’t become misfortune for their children. The good news is that with some intentional Adult Children — continued on page 28

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Adult Children — continued from 26 work and honest conversations, parents can definitely support their children’s financial aspirations in a positive way.”

Opening up to your adult children and sharing your own financial experiences may help sort out those emotions you have as a parent. An honest discussion may also show your adult child why you feel it’s important to talk about this sensitive topic.

Here are several suggestions to help kick start the conversation: • Talk about your struggles with money when you were starting out.

• Explain how you were able to achieve a financial goal.

• Share a financial mistake you made and explain how you recovered.

• Talk about financial help your parents may have given you.

• Remind your child it’s never too early to start planning for future goals and retirement.

Come up with a plan together

Here are some guidelines for coming up with a plan to put in motion after you have the conversation. Once you and your child have discussed his or her financial situation — including earnings, savings, debt, 401(k), etc. —work up a plan to: • Pay off high-interest debt.

• Create a budget.

• Set a time frame for achieving specific financial (and other) goals.

• Decide how much can be allocated

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Apartment News

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Keep in mind it’s often easier for adult children to talk to a professional about their finances than it is to talk to their parents. Offer to arrange a meeting with an advisor and your son or daughter. Wells Fargo Advisors understands the concerns of investors with adult children and can offer guidance, assistance, and planning tools to help with your family’s financial concerns.

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29

Tips to Make Move-In Easier on Tenants

BY CONTEMPORARY INFORMATION CORPORATION

N

o matter how much your new tenants love their home, moving is stressful. Rather than start off your renter’s experience with your property on a bad note, instantly land a good first impression by providing move-in checklists and reminders, new renter discounts, and information on local events. By implementing a few of these tips, you’ll not only make your new tenants happy and gain a good reputation for yourself, but get the information you need for your records, faster.

Send out Reminders and Utility Checklists Early

Beyond packing and unloading boxes, remembering to open accounts with utility providers, change physical addresses, and enroll children in schools and programs can be a lot for your renter. Before your new tenants move in, relieve some of the pressure by sending them a utility checklist and to-do reminders. You can do this by utilizing our utility checklist and adding your own reminders (like requiring renter’s insurance) a few weeks before

30

Apartment News

move-in. If you’re a real estate agent, you might want to use a service like Updater, which enables your client’s renters to seamlessly update their online accounts and forward their mail, generating a good first impression and satisfied clients. These reminders are especially helpful for new tenants who are coming in from out-of-state.

As moving-in is hard on your tenants, it’s just as stressful for you as well.

Consider fine tuning your move-in process by creating your own checklist.

While there will always be unexpected variables with every new renter, having written guidelines will help make sure nothing is overlooked.

Provide Small Welcome Gifts and Recommend Good Local Spots

You’re going to be interacting with your tenants for at least 6 months to a year, so it’s important to make a good impression. Welcome new renters with a small welcome gift. Rather than selecting a well-known gift card, get your tenants a gift card that’ll lead them to local hot-spots you’d recommend. This

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October 2016

will make the gift much more personal and noteworthy. Remember, every renter is a potential good online review and future applicant referral. Stop by your local chamber of commerce to pick up a stack of new resident packets which are usually free.

Provide Community Event Information

Make your new renters feel welcome by providing information on local events like fairs, free concerts or work out classes, food truck festivals, and the farmer’s market. You can do this by listing specific events that are coming soon, or pointing your tenants to local Facebook pages that offer recreation, events, and other community resources.

If they have children, provide a list of after school or summer activities offered by your city or the YMCA. This small amount of effort will go a long way with your tenants.

The move-in period is an untapped opportunity that can increase your reputation, both online and in-person. By Easier Move-In — continued on page 68

COME IN AND FIND OUT BY TAKING OUR NEW PROPERTY "STRESS TEST."

A few minutes is all it will take for you to see how changes in rents, expenses, interest rates and debt impact your cash flow and equity.

Call W.R. Gorman & Associates to schedule an appointment:

(714) 255-9998 EXT. 1 | www.WRGORMAN.com

October 2016

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31

Paying Taxes from Cash In on the Myths of Real Estate

V

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

sale was a sale and you paid whatever taxes were owed. The only way to avoid the recognition of realized gains (or losses) was with the simultaneous exchange of ownerships, which was extremely difficult to coordinate.

Starker v. U.S. (602 F.2d 1341) upheld the concept that a contract to exchange properties is practically the same as a simultaneous transfer. This 1979 appellate court ruling opened the door to the

ery few people take joy in writing checks to the IRS. Tax avoidance is a strong motivator.

In fact, some people will even lose money in order to reduce their tax liability or shelter their income.

The reality is that concerns over paying taxes create a barrier to successful wealth building — particularly among apartment owners.

Prior to 1979, an income property

delayed exchange and subsequent revisions to Section 1031 of the Internal Revenue Code.

Today, 1031 exchanges are the norm.

Yet not all such transactions are wise ones. Based upon my years of experience as a broker, unwillingness to pay taxes became the lead-off myth in the “Growing Your Accumulated Wealth” chapter of my book, Cash In on the Myths of Real Estate.

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Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

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October 2016

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5-1 Paying taxes is always bad.

Popular Belief: For many people, paying taxes is a painful experience. Investors go to great lengths to avoid, defer, and/or minimize their tax exposure.

Bill’s Truth: Taxes are a part of doing business. They should never stop you from making money.

To do a little rephrasing: No pain (taxes), no gain (profits).

When the market is at or near the top, there is often a premium to be taken. This may be the point at which you have doubled your equity and, based upon your written real estate plan, it is time to sell. The available exchange uplegs may not be as good a choice as paying the tax on your capital gain.

Yes, if you cash out, there will be taxes to be paid. But, what if you can put those premium dollars to better use?

Consider what you might be able to accomplish in wealth-building terms by improving and upgrading your longterm hold property. You have to run the numbers and look at the potential outcomes.

Or, you may want to look at other types of opportunities. If, after paying taxes, you are still on track for meeting your financial goals, why not take some of your profits off the table? And, you can always buy another investment property when the market moves into a downturn cycle.

Cash In: Don’t let the fear of paying taxes keep you from making money.

The only way out of paying taxes is to die, and you only get to do that once.

All too often, investors scurry to find an upleg and accept properties that are over-priced or poorly situated. When you pay too much, it is almost impossible to recoup the losses sustained due to the longer holding period required to achieve a desirable equity threshold.

And, that’s assuming there are no bumps in the road.

Even a 1% or 2% change in interest rates dramatically impacts values. If vacancy rates and/or expenses increase during that same period, you might even be in jeopardy of losing the property altogether.

As I point out in my book, not selling represents a missed opportunity.

But that is not the only potential downside. Along with considering how those premium dollars might be better put to use, think about the consequences of holding the property for another seven

to ten years.

What is the age and condition of the property? Is the surrounding neighborhood getting better or worse? If you are unable to do the repairs or collect the rents will the property support the hiring of a management company? All of these are questions to ask yourself.

When there is a premium to be taken, I encourage my clients to run the numbers and look at all of their options.

This is particularly true when they own multiple properties. More often than not, one of those properties has basically attained its ROI potential and needs to be sold, even if there are taxes to be paid.

Do you know…

AAOC is non-profit?? That means YOUR dollars come back to

About the Author: William R. Gorman, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, and by Randy Combs, broker, and Sonya Loera, Realtor.

October 2016

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YOU!!

(949) 552-7831 Apartment News

33

34

Apartment News

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STATEMENT OF OWNERSHIP MANAGEMENT AND CIRCULATION 1. Publication Title: Orange County Apartment Association/ Apartment News 2. Publication No: 410000 3. Filing Date: 9/1/2016 4. Issue Frequency: Monthly 5. No. of Issues Published Annually: 12 6. Annual Subscription Price: $25.00 7. Complete Mailing Address of Known Office of Publication: 525 Cabrillo Park Drive, Suite 125, Santa Ana, Orange County, California 92701-5076. Contact Person: Lou Penrose, Telephone: 714-245-9500 8. Complete Mailing Address of the Headquarters of General Business Offices of the Publisher: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701-5076 9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor: Publisher: Orange County Multi-Housing Service Corporation, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 927015076. Editor: Lou Penrose. Managing Editor: Veronica Copeland, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701-5076 10. Owner (If owned by a corporation, its name and address must be stated and also immediately there under the names and addresses of stockholders owning or holding 1 percent or more of total amount of stock. If not owned by a corporation, the names and addresses of the individual owners must be given. If owned by a partnership or other unincorporated firm, its name and address as well as that of each individual must be given. If the publication is published by a nonprofit organization, its name and address must be stated.) Orange County Multi-Housing Service Corporation, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701-5076.

11. Known Bondholders, Mortgages and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None.

13. Publication Title: Orange County Apartment News.

14. Issue Date for Circulation Data Below: 09/01/2016 15. Extent and Avg. No. Copies Single Issue Nature of Each Issue Nearest to Circulation Preceding 12 Mo. Filing Date a. Total No. Copies (Net press run) 2254 2080 b. Paid and/or Requested Circulation: (1) Paid/Requested Outside County Mail Subscriptions 480 428 (2) Paid In-County Subscriptions 1774 1652 (3) Sales Through Dealers & Carriers, Street Vendors, Counter Sales and Other NonUSPS Paid Distribution 0 0 (4) Other Classes Mailed Through USPS 0 0 c. Total Paid and/or Requested Circulation 2254 2080 d. Free Distribution by Mail (1) Outside County 0 0 (2) Inside County 0 0 (3) Other Classes Mailed Through USPS 0 0 e. Free Distribution Outside the Mail 0 0 f. Total Free Distribution 0 0 g. Total Distribution 2254 2080 h. Copies Not Distributed 0 0 i. Total 2254 2080 j. Percent Paid and/or Requested Circulation 100.00% 100.00% 16. Published Issue Date 10/01/2016 I certify that the statements made by me above are correct and complete. s/LOU PENROSE

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you?

PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you?

The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business.

But where does that leave you?

Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process?

We recently had a call from an AAOC member who went through this experience.

His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it won’t be long.

At PHD we want your business. We want you to have reliable service and we want you to be able to contact us and feel comfortable knowing your account is being reviewed every year for adequate limits and coverage.

We invite you to call us at (800) 640-4743 or (714) 534-6310 and let us advise you on your account. You may find us an appealing alternative to the fast moving world we currently find ourselves in.

Thank you, Lee Hendrie, President/CEO Author, Speaker, Consumer Advocate

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338 October 2016

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35

Pulse on the

A Quarterly Review of Key Financial

2nd Quarter 2016 Update Apartment Data

Orange County

USA

2nd Qtr 2014

2nd Qtr 2015

2nd Qtr 2016

2nd Qtr 2014

2nd Qtr 2015

2nd Qtr 2016

31

50

40

3,694

3,956

3,693

$1.142 billion

$357 million

$532 million

$34.4 billion

$28.9 billion

$31.9 billion

• Actual Average Cap Rate

3.97

4.74

4.33

6.25

6.08

5.86

• Average Gross Rent Multiplier

12.77

13.90

14.47

11.28

11.25

12.80

• Price per Square Foot

$282

$226

$307

$137

$117

$139

$281,584

$228,441

$308,731

$135,488

$116,732

$136,694

1 Bed/1 Bath

$1,494

$1,619

$1,699

$1,186

$1,313

$1,393

2 Bed/1 Bath

$1,576

$1,675

$1,766

$1,165

$1,278

$1,367

2 Bed/2 Bath

$1,973

$2,090

$2,216

$1,486

$1,625

$1,723

95.1%

94.6%

95.6%

94.6%

95%

95.4%

Total Apartment Sales Transactions Total Sales Volume

• Price Per Unit

Average Asking Rent

Average Occupancy Rate Average Monthly Employee Wages** Apartment Building Permits Issued (by total # of units, not buildings)

$4,094

$4,107

$4,206

$3,619

$3,705

$3,789

2–4 Units

265

522

335

6,000

7,000

7,400

5+ Units

4,627

6,127

6,103

94,000

144,300

100,900

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: Real Answers www.realfacts.com 100 unit + properties; the “USA” section reflects nine western states: CA, OR, WA, AZ, NV, CO, NM, UT, ID Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

1.8%

0.8%

1.8%

2.1%

0.1%

1.0%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

7.6%

6.3%

5.0%

6.1%

5.3%

4.9%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** F or Apartment Building Permits, Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles–Long Beach– Anaheim, CA Metropolitan Statistical Area.

36

Apartment News

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October 2016

Marketplace

Data for the Apartment Investor

“Uber-financialization”

I

t all began, at least apocryphally, some seven thousand years ago when a guy with ten cows decided to sell one to a nearby farmer in exchange for a pledge from the farmer to deliver 20 bushels of wheat at next harvest and the four harvests to follow… the first rudimentary credit facility.

Such lender-borrower relationships were a natural outgrowth of man’s earliest forays into commerce as humans began to understand that resources could be moved about and deployed to benefit multiple parties if there was a level of trust among participants.

We’ve gotten more “credit sophisticated” over the millennia, but the basic concept remains unchanged: Party #1 gives up something at present (nowadays usually money) on a promise by Party #2 to provide sufficient payback down the road to make it worthwhile to Party #1.

What has changed since those first business/credit transactions were structured, and will always be changing, is the environmental amalgam within which markets must operate; this means that asset prices, from cows to condos, as well as interest rates, are continually adjusting and evolving relative to the perceived financial-political-socio-economic circumstances of the moment.

The environmental mix as it elates to apartments

In assessing the hand we’ve been dealt in the rental housing marketplace, honestly, could anyone have dreamed up a better set of circumstances coming

BY NICK LIEBERMAN

out of the 2009–2011 recession? The multifamily community has had a four year+ run of virtually ideal conditions.

From 2012 through 2015, solid rent increases, lower vacancy rates and declining cap rates have given apartment owners outsized returns and produced a kind of mini golden era for the industry. Oh sure, there are the toilets, tenants and trash challenges that apartment owners and managers will never escape, but the offsetting financial rewards have been outstanding during this period.

What about the current state of affairs? A perusal of the adjacent 2nd Quarter 2016 Update leaves little to gripe about: continued robust rent growth (RealAnswers says overall apartment rents in OC increased 5.3% from Q2 2015 to Q2 2016 while advancing 6.1% nationwide), occupancy north of 95% both county and nationwide, and record breaking gross rent multipliers — 14.47 GRM in OC and 12.80 nationally — all against a backdrop of low unemployment and muted inflation…a rosy picture indeed.

Except…notwithstanding all the sunshine, there’s this shadow creeping over the landscape.

Financialization of Markets

I refer to the phenomenon of financialization, which the Oxford online dictionary defines as, “the process by which financial institutions, markets, etc., increase in size and influence”. The term is so new to the lexicon that usages vary. University of Michigan’s October 2016

Greta Krippner describes it as a “pattern of accumulation in which profit making occurs increasingly through financial channels rather than through trade and commodity production”.

Financialization unto itself is a not necessarily a bad thing. But left unchecked, it could be an agent of distortion for traditional market valuation models.

The quintessential example of this financialization phenomenon is the Federal Reserve’s Quantitative Easing program (aka, “monetary stimulus”), which injected massive doses of liquidity into the US financial system — about $1 trillion per year from 2012 to 2015 — with the objective of incentivizing investment in private sector infrastructure and kick starting the economy.

Unfortunately, the program seems to have underachieved and now it’s time to raise a red flag. By swamping markets with cash and simultaneously suppressing interest rates, the Fed has, in effect, put a kind of temporary floor beneath stock, bond, commodity and real estate markets. Will the floor hold?

And who really pays in the end for the Fed’s largesse?

The more we green light complex and nebulous financing strategies like quantitative easing, the more we obfuscate who owes what to whom. This in turn undermines our comprehension of the environmental components that feed into how we should be “intelligently” pricing assets and interest rates.

www.aaoc.com

Pulse — continued on page 68 Apartment News

37

Smoke-Free Housing The Benefits Are Clear!

Have you thought about how lovely it would be not to have to clean up cigarette butts on your property or clean up a smoked-in unit? How about feeling worried that a resident might start a fire in your unit because they didn’t extinguish their cigarette properly? Do you wonder about the legalities of smoke-free housing or if your rental prospects will dwindle?

Put your mind at ease as you learn: Transitioning into smoke-free communities and the benefits Difference between smoking cigarettes vs marijuana or e-cigarettes Effects of second hand smoke on residents of the property How to use a Non-Smoking Addendum to Rental Agreement Presented by: American Lung Association in California & OC Health Care Agency Date:

Tuesday, October 25, 2016

Time:

9:00–11:00 am

Cost:

$50 — Members $70 — Non-Members

Location: AAOC Offices 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

2 CEC Points

Register TODAY! Call (714) 245-9500, Fax (714) 245-9505, or Online at www.AAOC.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

38

Apartment News

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October 2016

Where else but at…

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1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, planks, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts

Gas or Electric 20”, 24”, 30”

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs Wall Oven: Brown or Maytag

6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY.

6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

October 2016

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39

Ready? Set? Train!

It has never been easier for Apartment Industry Professionals to sharpen their skills, learn a new trick, or earn CEC credits for NAA certifications. Train from wherever you are thanks to our partnership with Grace Hill. You will find interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills…all this knowledge is available online, right at your fingertips.

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership Much, much, more!

For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344.

Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

40

Apartment News

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October 2016

A forum for networking, information and education

COMM

UNITY & UNICATION

Communication with residents begins on day 1. Just as important as it is for you to learn to communicate with them, it is equally as important to provide them with tools to communicate with you. Are your residents comfortable enough to inform you of a problem with the unit? How about coming to you about not being able to afford the rent this month?

Michael Benton will give you key tips to help you communicate with your residents to make your community their home.

Learn the following: • Listening effectively and using proper communication skills

Featuring Industry Leader:

• Making the resident feel at home and really getting to know them

Michael Benton NPM Staffing

• Having sympathy while maintaining a businesslike approach • Communicating resident responsibilities & accountability

Proudly Sponsored by:

Date:

Thursday, October 13, 2016

Time:

11:30 am..................... Registration & Networking 12:00 pm –1:30 pm..... Lunch & Program

Location: Embassy Suites Hotel 11767 Harbor Blvd. Garden Grove, 92840 Cross Streets: Harbor and Chapman Cost:

Member: $40 per person PSC Member: $50 per person Non Member: $60 per person (Payable in advance)

Vendor participation limited to AAOC Product & Service Council members

EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840 Cross Streets: Harbor & Chapman

Register TODAY! Call (714) 245-9500 or go online www.AAOC.com Reservations & Cancellations Require 72-Hour Notice

October 2016

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Apartment News

41

PEST CONTROL ISSUES...

HOW ARE THEY AFFECTING YOU? Is your community plagued with a pest or two? Try hundreds or thousands… When pests move in, they bring all their friends, and it can be quite a hassle to remedy the issue.

Let us help you get the “bugs” out of your Pest Control issues!

You’ll Learn: How to be able to properly identify commonly encountered pests How to Create a Control Strategy How to Handle Resident Concerns and Avoid Turnover Presented by: Ryan Bueller, Western Exterminator Service Date:

Tuesday, November 29, 2016

Time:

9:00–11:00 am

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

Cost: 42

$50 — Members $70 — Non-Members Apartment News

www.aaoc.com

October 2016

REGISTER TODAY! Call (714) 245-9500 or on line at

www.AAOC.com Reservations not cancelled 24 hours in advance will be billed. Admission must be paid in full before event date.

Southern Charms

Historic Journey Across Four States

This April you’re invited to join fellow Rental Property Owners as we explore together one of the most historic corridors in the United States. Our journey will take us along the coast of three Southern states and also inland to the beautiful mountains of North Carolina. Over 12 nights we will stay no less than 3 nights in each iconic location, using the amazing cities of St. Augustine, Savannah, Charleston and Asheville as our base for exploration.

We have handpicked wonderful boutique and historic hotels, locations that tell the story of these unforgettable cities. It all starts in St. Augustine, the oldest city in America and the perfect spot to start our historical adventure. Enjoy touring the stunning Flagler College, the renowned Lightner Museum and even experience a Savory Faire Food & Wine Tour. We take a day and venture to Amelia Island for some Barrier Islands fun. On our way north to Charleston, we also explore the legendary Jekyll Island off the coast of Georgia, even including lunch at the famous Jekyll Island Club.

We’ll spend 3 nights in both Savannah and Charleston, including visiting the only tea plantation in the United States, walking in the historic Bonaventure Cemetery, enjoying Tybee Island Lighthouse, experiencing fabulous dining at famous Poogan’s Porch and seeing a performance at the Savannah Theater. Besides visits to multiple plantations, historic houses and the oldest planned gardens in the country, we couldn’t visit this area without enjoying the clip-clop of hooves on a carriage ride through historic districts.

We wanted to make this Southeastern tour as special as possible and go off the beaten path, so we shake things up after 9 days on the coast and jump inland to the beautiful mountains of North Carolina. We’ll stay in the heart of Asheville, NC, a vibrant art-filled community at the doorstep of the famous Blue Ridge Parkway and also Vanderbilt’s historic and magnificent summer home, The Biltmore. Come experience why Rental Property Owners return year after year to our boutique small group tours. For more information, Call us at 866.944.3036 or visit StewartTours.com.

April 1-14, 2017, $5,999pp

Asheville

Some more of our Experiences!         

Architectural Tour of Savannah Private Historic Home Tour Beautiful Bonaventure Cemetery Tour Amelia Island Coastal Boat Cruise Lunch Jekyll Island Club #1 Comedy Tour Asheville Biltmore Wine & Chocolate Tasting Guided Garden Walk Biltmore Gardens Rental Property Owners Round Table Session

October 2016

FL

Charleston Beaufort Savannah Jekyll Island Amelia Island St. Augustine

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43

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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Call Mike Thornton – Stanfield Apartment Group 949.689.7587 for a FREE Consultation

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October 2016

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Mahmoud Attallah Properties

One 11 Apartments — Avenue5 Residential

William Baca Properties

Parsons Enterprises

Dino Capparelli Properties

Raymond & Marilyn Williams Properties

Chemitiganti Investments LLC Carmen Everett Property

Shaalan Realty & Management

James Hack Property

New PSC Members Entrata 2912 Executive Parkway, Suite 100 Lehi UT 84043 Contact: Jordan Lewis (801) 735-6988

Larry Toppen Property

Metz Property Management

Vivere II Apartments

Myung Park Property

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

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800-414-1776 www.rentafridge.com Office Hours: Mon–Fri, 9am–5pm • Available Online 24/7!

October 2016

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Apartment News

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Featuring

Product & Service Council Member:

O

Guest Parking Abuse—STOPPED with New App

f all the things that aggravate residents most— including noise and loitering—parking tops the list. Guest parking, in particular, is a hot-button issue for both managers and residents.

There are usually only a small number of parking spaces allotted to guests, but no real way to hold residents accountable for guest parking violations. Even the savviest managers can be outsmarted by residents who circumvent the guest parking policies.

“Some residents don’t register their cars and then park in guest parking. If the car isn’t registered not even the most diligent enforcement company will know they aren’t guests,” says Kevin Wexler, the creator of Reliant Parking, the innovative, new software and app that solves the guest parking issue for the very first time.

“I started Reliant Parking after owning a parking enforcement company and watching property managers deal with parking issues constantly,” Wexler continues. “Every day for 23 years I worked with them to try to solve their parking issues. Guest parking is one of the thorniest parking issues for residents and managers; it’s a huge hassle.”

In the past, there has been no real way to hold residents accountable for guest parking violations—until now.

Reliant Parking offers a quick, easy process that enables residents to register their guest vehicles within a secure resident account. The number of guest passes that can be ordered in a month is limited in the system by management and based on the needs of the property.

“They can’t game this system,” says Wexler with a smile.

“Managers are always happy when we show them this during the demo.”

Once the resident orders an instant guest permit, Reliant Parking’s online system pushes the guest permit data to the

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October 2016

enforcement app in real time. Enforcement and management can then view this real-time data 24/7.

“They can’t game this system,” says Wexler with a smile.

“Our cutting edge system also gives property managers and owners a new way to hold their residents accountable for following the rules. At the same time, we reduce management’s workload by shifting it from the property staff to the residents themselves,” adds Wexler. “And managers tell me all the time that the controls they have with Reliant Parking improves their resident experience 100%.”

For more information and to schedule a quick demo, visit ReliantParking.com or call

1-888-977-6880

Kevin Wexler, creator of Reliant Parking software and app

In 5 easy steps, here’s how Reliant Instant Guest Permits works: 1. Reliant Parking imports a clean copy of resident and vehicle information, along with property parking rules, into an online database.

2. Reliant Parking gives designated managers and staff secure online access to the data.

3. Residents use the Reliant online system to securely register their vehicles and order instant guest permits.

4. Residents print instant guest permits and their guests visibly display the permit in their car.

5. Property managers, enforcement and owners have 24/7 access to view vehicle and permit data online to confirm valid guest permits.

PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Accounting Software

Apartment Market Research Data

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com

The fastest growing property management software in the industry

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Apartment data and market research.

Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Apartment Rental Publications & Services Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Product & Service Council — continued on page 48

Advertising firm specializing in Websites, Search & Social Media Marketing.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Major appliances for apartments.

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Product & Service Council

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

continued from page 47

Apartment/Student Housing RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Appliances Sales, Service & Leasing

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

American Appliance Rentals Thomas Hogue 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

PAVING COMPANY, INC. • Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

www.aaoc.com

October 2016

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

License #0462338

Apartment News

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

See the Advertisers Index on Page 72 for the location of our ad.

IS THE WORLD MOVING TOO FAST FOR YOU?

48

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Major appliances for apartments.

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

• Asphalt Overlays • New Installations • Seal Coating

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Attorneys Barth Calderon, LLP Matt Evans 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 matt@barthattorneys.com Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Bath Renovations

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 50

Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

H.G. Long and Associates—FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

Ruzick & Wallace, LLP Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

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Product & Service Council

Professional Apartment Services David Record 3 Cala Moreya Laguna Niguel, CA 92677 (800) 875-0250 x 1015, Fax (713) 974-6889 drecord@pasonline.com

Boiler Systems

continued from page 49

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

See the Advertisers Index on Page 72 for the location of our ad.

Cabinets

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Apartment Turnover Specialists.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net Water Heater/boiler service and installation.

Buying Group

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

October 2016

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Salvador Munguia Painting Co. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet Sales & Service Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 52

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

Camera Systems Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Carpentry Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

714-538-3330 CA License #910068

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

October 2016

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Apartment News

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Product & Service Council

Coin-Operated Laundry Equipment

continued from page 51

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Carpet Cleaning Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Cleaning Service Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

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Apartment News

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Coinmach Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com

www.aaoc.com

October 2016

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

Collections Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Patio Heaters AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Construction American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Product & Service Council — continued on page 54

Exchange This…

…FOR THIS!

Investors can potentially realize a better rate on return by exchanging their investment property.

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Did you know that 1031 exchange options offer these potential benefits? n

Text messaging services to help communicate with your customers.

n

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

n n n n

Many of our clients have found out its good to have options — ask us about yours!

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

No management or maintenance requirements No property taxes No day-to-day landlord headaches Potential 5–7% cash-on-cash return (average) Low investment minimums NNN (Triple Net) leverage and diversification.

Call for a FREE, no obligation consultation by our comprehensive team of professionals who offer qualified analysis you can trust.

Ph:

866-261-0104

This does not constitute an offer to buy or sell any security. An offer can only be made to qualified accredited investors via Private Placement Memorandum. Investments are illiquid in nature and those seeking to dispose of their investments early may be unable to do so. Securities offered through Concorde Investment Services LLC — Note: Diversified Investment Strategies and Diversified Real Estate Advisors are independent of Concorde Investment Services LLC. Member FINRA/SIPC.

October 2016

www.aaoc.com

Apartment News

53

Product & Service Council

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

continued from page 53

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Countertops Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Provide capital plans for multiunit housing, churches and schools.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Contract Services

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

AR Capital Plans Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com

We help homeowners defer or reduce capital gains taxes.

See the Advertisers Index on Page 72 for the location of our ad.

Provides property management & consultation services in the multifamily industry.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Consulting

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Laminate, quartz & granite available. No job too small.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs.

• Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more!

• Tile/wood flooring • Drywall Free Estimates. Fully Insured.

• Carpet/linoleum • Electrical Thank you for your great work on our apartments before we put them up for sale.

Your work was top notch and you got everything done in the time frame we needed.

— Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you.

— Dale S., AAOC Member

54

Apartment News

www.aaoc.com

October 2016

Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Deck Coatings, Magnesite Repairs, Waterproofing A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Drain Cleaning California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

COMMERCIAL

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 56

L AUNDRY

SOLU TIONS

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Door Locks & Hardware

ur o Y e v Sa

s r e t r a u Q for the

n u F

f f u St

Kwikset Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

Kwikset manufactures and markets a complete line of door locks and hardware.

Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.

Doors & Windows Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com

Visit

CSCSW.com

or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com

October 2016

www.aaoc.com

Apartment News

55

Product & Service Council

Electric Vehicle Products

continued from page 55

American Appliance Rentals Thomas Hogue 14252 Culver Drive, Ste. 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Draperies/Blinds/Window Coverings Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electric wiring & installation of car charges & charging stations.

Elevator Services Performance Elevator Contractors, Inc. Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com — www.performanceelevator.com Providing exceptional service for competitive prices.

Energy Management

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

Electrical

Environmental Consulting & Training

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — www.commercialfireprotection.com Fire Life Safety.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Environmental Services A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Apartment News

www.aaoc.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Evictions Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

56

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

October 2016

Fencing & Gates

Fire & Flood Restoration

Fire Extinguishers

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — www.commercialfireprotection.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Design Build Contractor specializing in exterior restoration and fencing.

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Fire Life Safety.

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Flooring Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

See the Advertisers Index on Page 72 for the location of our ad.

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Product & Service Council — continued on page 58

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

October 2016

www.aaoc.com

Apartment News

57

Product & Service Council continued from page 57 Garage Doors Republic Garage Doors John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Handyman Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Heating & Air Conditioning Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

866-331-1031 www.SafeHarborExchange.com 825 Parkcenter Drive, Suite 200, Santa Ana, CA 92705

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Apartment News

www.aaoc.com

October 2016

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

See the Advertisers Index on Page 72 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett Provide insurance consulting & coverage.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com Commercial, Personal & Health Insurance.

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Nelson & Associates, LLC Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com — www.nelsoninsure.com Palm Trinity Insurance Services Inc. Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com

Sarah Atkinson Insurance Agency Inc. Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com

Providing insurance and financial services. See the Advertisers Index on Page 72 for the location of our ad.

Internet Services

We provide the best insurance services for Apartment Owners in California.

PHD Insurance Brokers, Inc. Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Product & Service Council — continued on page 60

Independent insurance brokerage representing commercial building owners and operators. See the Advertisers Index on Page 72 for the location of our ad.

T h e O ls o n D u n c a n A g e n c y #1 Trusted Orange County Apartment Building Insurance Broker!

The Olson Duncan Advantage: • Access to over 300 different carriers • Your risk management partner • Customize a tailored insurance package based on your property needs

Jim Kinmartin, CPCU 310.373.6441, ext. 227 jim@olsonduncan.com olsonduncan.com

October 2016

www.aaoc.com

Apartment News

59

Product & Service Council

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

continued from page 59

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Kitchen Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

See the Advertisers Index on Page 72 for the location of our ad.

Landscapes/Hardscapes

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions Chase Commercial Multifamily Lending — Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com Citizens Business Bank Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

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Apartment News

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Seacoast Commerce Bank Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

www.aaoc.com

October 2016

Lighting Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interior/exterior lighting installation, maintenance & service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com

Mailboxes Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — ww.commercialfireprotection.com Fire Life Safety.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Online Rent Payment

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Providing the most rent payment options in the industry.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Marketing Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Mold Remediation American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

See the Advertisers Index on Page 72 for the location of our ad.

Ornamental Iron Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Salvador Munguia Painting Co. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Parking Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

See the Advertisers Index on Page 72 for the location of our ad.

Paint Sales & Service Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Full service parking permit management solution. We issue the permits!

Parking Enforcement

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Patio Covers

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Product & Service Council — continued on page 62

Apartment Turnover Specialists.

RASH YAMBO DECKING & STAIRS

Odor Removal Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts Fully Insured • Lic.# 804656

Free Estimates

800-677-6168 October 2016

www.aaoc.com

Up to 10 Years Guaranteed

Apartment News

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Product & Service Council

Photography

continued from page 61

Tim Krueger Photography Tim Kreuger 2734 San Juan Lane Costa Mesa, CA 92626 (949) 274-2400 timmykrueger@gmail.com — www.timkruegerphotographer.com

Patrol Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Plumbing, Contractors & Supplies

Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com Western Exterminator Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Power Washing

Delta is the nation’s largest plumbing, HVAC and repiping company.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

62

Fax (562) 430-0693

Apartment News

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Residential and commercial pest control and termite control since 1921.

(562) 430-3588

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Pest Control

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

www.aaoc.com

www.rayrobertsrealty.com October 2016

Advanced Powerwashing Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Power washing of walkways, dumpsters, parking areas, trash chutes.

Property Management AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

Monterey Group Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Boutique style property management.

www.mgtworks.com We provide apartment property management in Southern California.

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Full Service Real Estate.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

October 2016

www.aaoc.com

Apartment News

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Product & Service Council

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

continued from page 63

Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

Full service parking permit management solution. We issue the permits!

40 Years of Property Management Experience in Orange County.

WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

Text messaging services to help communicate with your customers.

Property Management Staffing & Training

15+ years of experience in managing multi-family and senior apartments.

Property Management Software CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

The fastest growing property management software in the industry

JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 205-1923 lisaw@jwilliamsstaffing.com NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com Career Strategies John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

Rain Gutters Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

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October 2016

Real Estate/Investments Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Marcus & Millichap Michelle Croce 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 851-3030, Fax (949) 833-0701 mcroce@marcusmillichap.com — www.marcusmillichap.com NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Rent Payment Services

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Providing the most rent payment options in the industry.

Tarbell Realtors Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Design Build Contractor specializing in exterior restoration and fencing.

Reconstruction

See the Advertisers Index on Page 72 for the location of our ad.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Real estate brokerage and rental property management.

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Resident Screening On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com TransUnion Jorae Gamble 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (562) 202-8770 jzgambl@transunion.com www.Rentalscreening.transunion.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

TransUnion offers resident screening and analytics to multifamily operations

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Roofing Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 66

Put 20 Years of Property Management Experience to Work for You • All-inclusive property management includes minor repairs & unit rental service

4 UN

ITS —

SAN

TA A N

A

• Vacant units made rent-ready in 7 days • All monthly & annual statements prepared by our in-house C.P.A. • Routine inspections performed to prevent large repairs “Thank you for getting our unit rented before it was even rent ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.”

— Barbara C., AAOC Member

Paul Rosow

Real Estate Broker CA BRE # 01205240

800-541-1962

3151 Airway Avenue, Ste M1 Costa Mesa, CA 92626

paul@southcoastrealestatebroker.com

•

www.southcoastrealestatebroker.com October 2016

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Apartment News

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Product & Service Council

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

continued from page 65

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Satellite TV Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Security Services

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 72 for the location of our ad.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Security Systems Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

See the Advertisers Index on Page 72 for the location of our ad.

Assistance in avoiding capital gains taxes on sale.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

1031 Exchanges H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Towing Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Towing company with 4 locations in Orange County.

Training NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Utilities & Sub Metering Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Utility Management and Energy Management.

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Westminster, CA

www.aaoc.com

714.897.4342

October 2016

www.acelaundry.com

SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Water Heaters

Video Commercials

See the Advertisers Index on Page 72 for the location of our ad.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Helping professionals like you consolidate suppliers with world class service.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Video Surveillance

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — www.commercialfireprotection.com Fire Life Safety.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Product & Service Council — continued on page 68

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Community Association Specialists Competitive Prices Same Day Installations Unparalleled Customer Service Superior Craftsmanship

Sondance Painting

A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS

562

926-7138

October 2016

LIC. #828563

• 949

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Product & Service Council

Windows & Doors

continued from page 67

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Water Heater/boiler service and installation.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Waterproofing Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Helping professionals like you consolidate suppliers with world class service.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing. com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Website Development/Online Advertising Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Easier Move-In — continued from 30 providing utility check-lists, small gifts, and community event information, you open up the door for your new tenants to develop a good relationship with you.

I can bet your competition isn’t doing that.

About the Author: Since 1986 Contemporary Information Corp.

(CICReports) has held a passion for providing clients with the best quality service and data. President, Bill Bower, has been a driving force in shaping the resident screening industry through his involvement in multiple organizations and steady eye on legislation affecting the industry. Their commitment is to go above and beyond the bottom line to make sure that you receive the best possible product.

Pulse — continued from page 37 The counter measure to this “uberfinancialization” effect would be a move away from central bank subsidized interest rates and toward higher rates. I know, ugh. This would cause displeasure and disruption in many quarters, but would ultimately improve confidence and trust in the integrity of markets, a necessity for capitalistic economies to thrive long term. Financialization is a legitimate 21st century tool, but let’s holster the runaway variety for now to get us back on terra firma.

Run Credit Checks via the INTERNET 24/7

and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500 68

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ADVERTISERS’ INDEX

Category

See page 72 for alphabetical listings CARPETS

Coast Plumbing, Heating & Air, Inc.....................63

Carpet Crafts.................................................................19

JM Air Conditioning & Heating..............................9

Carpet World...................................................................7

APPLIANCES—REPAIRS, PARTS, RENTALS

Home Depot PRO.......................................................21

Ferguson.........................................................................71 Home Depot PRO.......................................................21 Lin-Ed’s Appliance Service & Repair...................47 ORCO Apartment Suppy.........................................39 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals...............................................28 ASPHALT SALES & SERVICE

AMS Paving....................................................................57 C & C Paving Company, Inc....................................48 Paveway............................................................................9

MOLD REMEDIATION

American Environmental Specialists..................18

Wesierski & Zurek, LLC..............................................50

ORNAMENTAL IRON

ESCROW & EXCHANGE

Alertt Access Gate Controls....................................28

Safe Harbor Exhange, Inc........................................58 EVICTIONS

AIR CONDITIONING & HEATING

American Appliance Rentals.................................45

ENVIRONMENTAL SERVICES

American Environmental Specialists..................18

ORCO Apartment Suppy.........................................39 R&B Wholesale Distributors, Inc. .......Back Cover COIN-OPERATED LAUNDRY EQUIPMENT

ACE Commerical Laundry Equipment, Inc......66 Coinmach/CSC Service Works...............................55

Block & Associates......................Inside Back Cover Brennan Law Firm.......................................................34 Duringer Law Group, PLC.......Inside Front Cover Fast Evict Law Group..........................................Insert

Brent Collins Construction......................................32 Vidrio Enterprises........................................................72 PATIO COVERS

Bienek Roofing.............................................................12 PAINT SALES & SERVICE

Bienek Roofing.............................................................12 Rash Yambo Decking & Stairs...............................61

Steven D. Silverstein, Law Office............................9

Sondance Painting.....................................................67

Wesierski & Zurek, LLC..............................................50

Vidrio Enterprises........................................................72

FENCING & GATES

PEST CONTROL

Alertt Access Gate Controls....................................28

Lloyd Pest Control......................................................15

Buffalo Maintenance, Inc.........................................20

PLUMBING, CONTRACTORS SUPPLIES

National Service...........................................................50

Vidrio Enterprises........................................................72

Aarow Drain & Plumbing........................................72 California Rooter & Plumbing................................29

COLLECTIONS

FLOORING, REPAIRS, TILE

Block & Associates......................Inside Back Cover

Brent Collins Construction......................................32

Duringer Law Group, PLC.......Inside Front Cover

Buffalo Maintenance, Inc.........................................20

FastEvict.com Law Group.................................Insert

Carpet Crafts.................................................................19

CONCRETE MAINTENANCE & REPAIR

Carpet World...................................................................7

C & C Paving Company, Inc....................................48

GATED ENTRIES

CONSTRUCTION

Alertt Access Gate Controls....................................28

JLE Property Management Inc...............................8

Coast Plumbing, Heating & Air, Inc.....................63 Ferguson.........................................................................71 ORCO Apartment Suppy.........................................39 PORCELAIN REFINISHING

Bath Crafters..................................................................33 PROPERTY MANAGEMENT

ATTORNEYS

Bienek Roofing.............................................................12

HANDYMAN

ProActive Realty Investments Inc........................14

Block & Associates......................Inside Back Cover

Brent Collins Construction......................................32

South Coast Construction & Repair....................54

Roberts Management & Investments...............62

Brennan Law Firm.......................................................34

Buffalo Maintenance, Inc.........................................20

HEATING & AIR CONDITIONING

Duringer Law Group, PLC.......Inside Front Cover

Vidrio Enterprises........................................................72

Coast Plumbing, Heating & Air, Inc.....................63

H.G. Long & Associates —

CONTRACT SERVICES

JM Air Conditioning & Heating..............................9

Fast Evict Law Group..........................................Insert

Bienek Roofing.............................................................12

INSURANCE

Steven D. Silverstein, Law Office............................9

Saber Geotechnical Construction Solutions....16

Farmers Insurance —

Wesierski & Zurek, LLC..............................................50

DECK COATINGS, MAGNESITE REPAIRS,

Theresa Simes Agency.............................................45

BATHROOM RENOVATIONS

WATERPROOFING

Ferguson.........................................................................71

Brent Collins Construction......................................32

South Coast Construction & Repair....................54

Buffalo Maintenance, Inc.........................................20

BATHTUB REFINISHING

Bath Crafters..................................................................33 NU-SHINE Construction Svcs. Inc........................14 BBQ & GRILL SERVICES

AEI Corporation...........................................................27

Rash Yambo Decking & Stairs...............................61 DECKING

All Proof Decks.............................................................22

Republic Windows & Doors...................................67 DRAINS

BLINDS

Apex Window Decor.................................................32 BOILER SYSTEMS

Debinaire Co.................................................................22 Enovative Group...................................................Insert

Aarow Drain & Plumbing........................................72 California Rooter & Plumbing................................29 Coast Plumbing, Heating & Air, Inc.....................63 DRAPERIES/BLINDS/WINDOW COVERINGS

Apex Window Decor.................................................32

RAIN GUTTERS

Argos Home Systems................................................45 Out of the Gutter .......................................................49 REAL ESTATE INVESTMENTS

Hom Sotheby’s International Realty — The Stanfield Group...................................................44

ISU — Olson Duncan Agency..............................59

ProActive Realty Investments Inc........................14

PHD Insurance Brokers, Inc.............................35, 48

South Coast Real Estate & Property Mgmt......65

Sarah Atkinson Agency — State Farm.............18

Vanguard Investment Properties...........................6

KITCHEN RENOVATIONS

W. R. Gorman................................................................31

Ferguson.........................................................................71

ROOFING

South Coast Construction & Repair....................54

Bienek Roofing.............................................................12

LEAK DETECTION

DOORS, WINDOWS

South Coast Real Estate & Property Mgmt......65

California Rooter & Plumbing................................29 Coast Plumbing, Heating & Air, Inc.....................63 LENDING

Dale’s Roofing...............................................................64 Home Depot PRO.......................................................21 McCarthy Roofing.......................................................51 McCormack Roofing..................................................52 Royal Roofing..................................................................7

Bona Fide Mortgage..................................................60

SECURITY SERVICES

Chase/Scott Schweer..................................................2

Alertt Access Gate Controls....................................28

PB Financial Group Corporation...........................11

TAX & FINANCIAL PLANNING

LIGHTING

Diversified Investment Strategies........................53

Lighthouse Electric....................................................16

WATER HEATERS

MAIL BOXES

California Rooter & Plumbing................................29

CABINETS/REFINISHING

R&B Wholesale Distributors, Inc. .......Back Cover

Brent Collins Construction......................................32

DRYWALL

Builders Surplus...........................................................10

ORCO Apartment Suppy.........................................39

Brent Collins Construction......................................32

South Coast Construction & Repair....................54

R&B Wholesale Distributors, Inc. .......Back Cover

Vidrio Enterprises........................................................72

MAINTENANCE, REPAIRS, PRODUCTS

CARPENTRY

ELECTRICAL

Home Depot PRO.......................................................21

Brent Collins Construction......................................32

ORCO Apartment Suppy.........................................39

Brent Collins Construction......................................32

Buffalo Maintenance, Inc.........................................20

Buffalo Maintenance, Inc.........................................20

WINDOWS

Buffalo Maintenance, Inc.........................................20

Lighthouse Electric....................................................16

Builders Surplus...........................................................10

Home Depot PRO.......................................................21

Vidrio Enterprises........................................................72

Vidrio Enterprises........................................................72

R&B Wholesale Distributors, Inc. .......Back Cover

Republic Windows & Doors...................................67

70

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October 2016

Coast Plumbing, Heating & Air, Inc.....................63 Debinaire Co.................................................................22 Ferguson.........................................................................71

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DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

ADVERTISERS’ INDEX

Alphabetical

See page 70 for category listings

Aarow Drain & Plumbing...........................................72

Home Depot PRO..........................................................21

ACE Commerical Laundry Equipment, Inc.........66

ISU — Olson Duncan Agency.................................59

AEI Corporation..............................................................27

JLE Property Management Inc..................................8

AAROW

Alertt Access Gate Controls.......................................28

JM Air Conditioning & Heating.................................9

All Proof Decks................................................................22

Lee Walker Appraisals..................................................28

DRAIN & PLUMBING

American Appliance Rentals....................................45

Lighthouse Electric.......................................................16

24 HR.EMERGENCY SERVICE

American Environmental Specialists.....................18

Lin-Ed’s Appliance Service & Repair......................47

AMS Paving.......................................................................57

Lloyd Pest Control.........................................................15

Apex Window Decor....................................................32

McCarthy Roofing..........................................................51

Argos Home Systems...................................................45

McCormack Roofing.....................................................52

Bath Crafters.....................................................................33

National Service..............................................................50

Bienek Roofing................................................................12

NU-SHINE Construction Svcs. Inc...........................14

$75.00

Includes Service Call & Labor Main Lines from $95.00

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Block & Associates.........................Inside Back Cover Bona Fide Mortgage.....................................................60

Vidrio Enterprises A Paint & General Contracting Firm Painting

Re-paint, High Performance Coatings and Wall Covering.

No Job Too Small and No Job to Big!

General Contracting

Room & Bath Additions, Wood Fencing, Door & Window Installation, Roofing.

From the Bird House to the Dream House, we’ll build it!

Fencing and Ornamental Metal

Brennan Law Firm..........................................................34 Brent Collins Construction.........................................32 Buffalo Maintenance, Inc............................................20 Builders Surplus..............................................................10 C & C Paving Company, Inc.......................................48 California Rooter & Plumbing...................................29 Carpet Crafts....................................................................19 Carpet World......................................................................7 Chase/Scott Schweer.....................................................2 Coast Plumbing, Heating & Air, Inc........................63

Iron Fencing, Security Bars, Window Bars, & Motorized Gates & General Welding.

From Prison Bars to the Pearly Gates of Heaven, we’ll build it!

Coinmach/CSC Service Works..................................55

Electrical services, Electric Charging Stations, Solar Panel Installations.

From Wind Mills to Power Mills, we’ll create the Juice!

Duringer Law Group, PLC..........Inside Front Cover

Electrical

Credit Cards Ok / Financing Available / Prevailing Wage Ok

Vidrio Enterprises Direct: (510) 453-8052 Email: Jvidrio@msn.com www.vidrioenterprises.com CSLB: C-33 & B: 804452

72

Apartment News

Dale’s Roofing..................................................................64 Debinaire Co....................................................................22 Diversified Investment Strategies...........................53 Enovative Group......................................................Insert

ORCO Apartment Suppy............................................39 Out of the Gutter ..........................................................49 Paveway...............................................................................9 PB Financial Group Corporation..............................11 PHD Insurance Brokers, Inc................................35, 48 ProActive Realty Investments Inc...........................14 Rash Yambo Decking & Stairs..................................61 R&B Wholesale Distributors, Inc. ..........Back Cover Republic Windows & Doors......................................67 Roberts Management & Investments..................62 Royal Roofing.....................................................................7 Saber Geotechnical Construction Solutions......16 Safe Harbor Exhange, Inc...........................................58 Sarah Atkinson Agency — State Farm................18 Sondance Painting........................................................67 South Coast Construction & Repair.......................54 South Coast Real Estate & Property Mgmt.........65

Farmers Insurance —

Steven D. Silverstein, Law Office...............................9

Theresa Simes Agency................................................45

Stewart Tours...................................................................43

FastEvict.com Law Group....................................Insert

Vanguard Investment Properties..............................6

Ferguson............................................................................71

Vidrio Enterprises...........................................................72

Hom Sotheby’s International Realty —

W. R. Gorman...................................................................31

The Stanfield Group......................................................44

Wesierski & Zurek, LLC.................................................50

www.aaoc.com

October 2016

Tenant Eviction Unlawful Detainer

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Fax (323) 938-6069 Fax (714) 634-3633

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