October 2014 Apartment News

VOL. VOL. LIV LIV •• OCTOBER OCTOBER 2014 2014

aaoc.com

Time to Choose…

See Page 13

In this issue: Five Simple Ways to Sabotage Your Business...................24 Have You Ever Invited Your Member of Congress to Tour Your Apartment Community?.........28 Coping With Caregiver Costs...............32 Published Statement of Ownership....41

VOLUME LIV

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AAOC Education & Events 13 General Membership Meeting 26 Certified Housing Provider Education Program 38 NAA Click & Lease 41 Statement Of Ownership 55 CAM Online Certified Apartment Manager Courses 67 NAA Community Site & Online Resource Center

Departments 4 President’s Message — Apartment Renovation as a Tool in a Pricey Marketplace

6 Executive Director Report/Lou’s News — The Anatomy of a Political Victory 8 Sacramento Report — End of Session Remnants 10 Legal Corner — Questions and Answers 12 Federal Focus — Capitol Update 16 Dear Maintenance Men

36 Pulse on the Marketplace — Buying, Selling or Exchanging Income Properties...

Is Now the Time for You? By Randy Combs

45 Welcome New Members 48 Your Elected Representatives 53 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 19 2014 Golf Classic Recap 24 Five Simple Ways to Sabotage Your Business By Nancy Friedman

28 Have You Ever Invited Your Member of Congress to Tour Your Apartment Community?

By Julia Araiza

32 Coping With Caregiver Costs By Jason Sherr 40 Swiping Rent By Jeffrey Lee 47 New California Law Entitles Employees to Paid Sick Leave By Christine D. Baran

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

OCTOBER

OCTOBER 2014

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

O C TO B E R 1 - CHPEP Week 4 — Leasing Techniques & Renting to Qualified Applicants

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com Executive Director — Lou Penrose Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising Sales — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Printing — Sundance Press

8 - CHPEP Week 5 — Legal Issues Affecting Landlords & Tenants

n n

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Directors n n n n n

Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer Tim Gorman

29 - CHPEP Week 8 — Employee Development

15 - CHPEP Week 6 — Human Resources

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

NOVEM BER 5 - CHPEP Week 9 — Financial Management & Budgeting

19 - CHPEP Week 11 — Insuring & Protecting You Community

11 - Board of Directors Meeting

27 - Thanksgiving

12 - CHPEP Week 10 — Liability, Emergency & Crime Mgmt

28 - Thanksgiving Holiday

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

Tuesday, 6:00 pm, AAOC Offices

Thursday, Office Closed Friday, Office Closed

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

9 - Board of Directors Meeting

25 - Christmas Holiday

16 - AAOC Holiday Party

26 - Christmas Holiday

Tuesday, 6:00 pm, AAOC Offices

Thursday, Office Closed

Tuesday, 6:00–8:00 pm, Embassy Suites

BOARD OF DIRECTORS n

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 26

DECEM BER

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

n

22 - CHPEP Week 7 — Fair Housing & Government Standards

Tuesday, 8:30 am–12:30 pm, AAOC Offices See Page 39

Tuesday, 6:00 pm, AAOC Offices

MISSION STATEMENT

Officers

Tuesday, 7–8:45 pm, Embassy Suites

28 - Fair Housing Seminar

14 - Board of Directors Meeting

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

21 - General Membership Meeting

Nick Lieberman Alan Dauger Dean Zarkos

Friday, Office Closed

Did You Know…

John Tomlinson Nicholas Dunlap Craig Kirkpatrick Michael Chew John Tomlinson

This month in 1792, George

Washington laid the cornerstone of the White House?

Dale Hayden Jerry L’Ecuyer n Jim Loftus n Rick Roshan n James Wohrman n n

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw William R. Gorman n Robert B. Larry L. Lollman Thompson

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President’s Message

BY N IC K LI E BE R MAN

Apartment Renovation as a Tool in a Pricey Marketplace

I

nvestors seeking apartment assets in the rarefied air of Orange County often confront seemingly daunting cap rates.

Of course, as oft mentioned in this space, one must consider that OC is at or near the very top of the food chain in terms of the most desirable multifamily markets in the nation. A large and diverse economy offering well paying jobs, an infrastructure of attractive cultural, recreational and educational opportunities, outstanding weather and the fact that we are wedged between two other economic powerhouses — L.A. and San Diego — are among the many factors that make it so.

These attributes breed confidence that apartment revenues will remain strong in OC and that the risk of cash flow disruption is low relative to other regions, which leads us to conclude that high apartment prices in OC compared to other markets has rational underpinnings.

That acknowledged, one might ask whether there is a way to mitigate the high entry costs to acquire OC apartment property.

On this topic I spoke with Jim Stoneman, a principal in Newport Beach based, The Management Works, which owns/manages 580 units, mostly in Orange County.

They search for apartments that can be renovated or otherwise “transformed” into higher yielding real estate.

Stoneman is constantly surveying 4

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the marketplace for property that has been neglected or allowed to fall into disrepair. Price discount due to non “turnkey” condition may lead to a healthy boost in return on investment after renovation work is done.

Some of the things he watches for: • Graffiti on the subject or surrounding properties is a red flag; • Upgraded retail in the surrounding area (e.g. strip malls) is a positive since it means other investors are deploying capital into the area; conversely, surrounding retail with substantial deferred maintenance suggests caution; • A fairly high mix of single family homes in the area is a plus versus neighborhoods characterized with a high concentration of similar looking apartment properties; renovations tend to impact less where properties up and down the street are similar; spruce ups get more bang for the buck where they can be positioned to stand out more; • Buildings with long term tenants, say 10 years +, often feature rents that have languished below market and ownership that may have overly avoided turnover and allowed deferred maintenance; this suggests a buy opportunity; Stoneman points out that renovation work must be properly integrated.

He recently saw a building with new

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kitchen cabinets and granite countertops, but popcorn ceilings left intact.

The property continued to look dated due to the ceilings and rent value was blunted accordingly.

While unit interiors are where his company spends the bulk of renovation dollars (they feel that interior amenities are the most important consideration for the resident), exterior appearance/ “curb appeal” is still important to maximizing rents.

Stoneman pays attention to building entries, which he thinks set the tone for the overall feel of a property. He has added columns and raised façade heights at the front of buildings to improve aesthetics and cost effectively update appearance.

And if a parking area must be redone, include a modicum of landscaping, he adds. Small touches like this in renovation inject character that the property would otherwise lack, which in turn translate to investor return over time.

Stoneman also likes pavers to border walkways — again, a relatively small expense that noticeably beautifies the property.

If you buy with a renovation plan in mind, Stoneman tends to factor in an eighteen months for design, permitting, construction and resident turnover. Not everyone has the time, capital, skills and patience to take on apartment renovation, but those that do will extract premium return.

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LARGE SELECTION OF DESIGNS & SIZES

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5

Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

The Anatomy of a Political Victory

“

measure on the November ballot. The You can’t fight City Hall.” You have vote was 5–2 and it was stunning. Like heard the line before. According to many OC residents, I was on family the McGraw-Hill Dictionary of vacation at the time. But due to the American Idioms, there is no direct miracle of social media, I received the credit. But whomever did coin that news of this on Facebook. I immediately phrase clearly did not have the began to coordinate a plan with our pro Apartment Association of Orange property rights stakeholders, advocates, County on their political team.

On July 28th the Huntington Beach and industry partners. Huntington City Council, during a special meeting, Beach Mayor Matt Harper and JLE.ad:Layout 3/8/10 11:21 AM Page 1 Councilmember Joe Carchio strongly voted in favor of1putting a Rent Control

opposed, and served as leadership point persons to begin the process of rolling this back.

“As you know, I know, and everyone else knows… rent control does not work.

It brings down the value of property, it brings down the city and how the city is run, and how it looks, and mobile home parks would be decimated,” Huntington Beach Councilmember Joe Carchio stated.

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Readers of this column know well enough the economics of rent control, but from time to time it can be helpful to have a good preacher remind the choir of the lyrics of the hymn. Rent control might sound great, but it is wrong headed. Rent control offers a seemingly short term fix with disastrous long term consequences. Rent control, by pricing housing units below market prices through government fiat, creates a shortage of affordable housing.

Rent control establishes a financial disincentive to improve existing properties.

Finally rent control, and the distortion it creates, depresses property values in the cities where it is enacted.

It was comforting to read the support the Orange County Register Editorial Board offered. “Rent control may be well intentioned, but it carries far too many negative and unintended consequences,” the editorial board opined. “H.B. council right to keep rent control off ballot,” the Orange County Register Editorial headline read.

Fast forward to Monday August

UPGRADE

11th. With mounting pressure from the Manufactured Housing industry, the press, renters, as well as supportive actions from industry partners — the multi-family rental housing community, the realtors, the builders, and other individuals who support, embrace, and defend private property rights — the Huntington Beach City Council saw the light. A special meeting was called to re-agendize the matter. Following a late Monday night of emotional comments from both the podium and the dais, two member of the Huntington Beach City

Council reversed course on their original vote. The City Council voted 4–3 to kill the rent control ballot measure.

This was a tremendous victory. A victory for advocates of property rights, foes of the ill-conceived notion of government price fixing (often called rent control), and a victory for those who would dare to challenge the conventional wisdom… You can fight City Hall.

With Huntington Beach City Council Candidate Barbara Delgleize and Huntington Beach Councilman Joe Carchio

HBTV screenshot of AAOC Board of Directors Member Alan Dauger at the Huntington Beach City Council meeting.

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Sacramento Report

BY JON SMOC K

End of Session Remnants

T

he good news is that every session must end, sometime.

Often raucous, always entertaining, the last days tend to try the patience of participants and onlookers alike. The rush to get something done, anything, that had been hanging fire for a year, or even more. Or, unlike their brethren that have met innumerable cut-off deadlines and committee hearings, these are the coming out days of the “mushroom bills” that are conceived in the dark, nurtured with something sometimes called money, and see the light of day only in the closing moments of a session, bypassing all the rules and regular order of procedure. The halls around the Senate and Assembly chambers are filled with lobbyists and their employers ready to deal, to strike a bargain, albeit not unlike a Turkish Bazaar. And it’s not just the little minutia of legislative trivia, most of which has already been acted

upon, but major issues of the day are often relegated to this cacophony. So it was this year, again.

While cruising toward a reasonably uneventful session ending, watching several bills of particular interest that were awaiting final legislative approval, up popped a most distasteful dose of a regurgitated proposal that had been badly trounced exactly one year earlier.

Barely more than a week before the close of the session, SB 411 was gutted and amended to become one of this session’s most anti-landlord bills of the year. A 2-page labeling bill to increase from 75% to 85% the amount of olive oil originating from particular geographical wine-growing regions suddenly became the 16-page anti-landlord bill from Hell. Sponsored and supported by tenant groups and some fellow travellers, including a few utility billing services like American Utility Management, the bill imposed a severe

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challenge on the limited resources of most of the NAA affiliated regional apartment associations. But AAOC, AACSC, the San Diego association and others rose to the challenge, rallied forces and beat back this midnight assault with the unwavering and useful assistance of others, including the Nation’s and this state’s largest utility services company, National Water and Power. What might have been but was severely trashed were a litany of tenant wishes now gone South. Tight billing standards and timelines, with no margin for error; limits on service cost recovery; special rules regarding notice and repair, including a remarkable provision that prohibited interruption of water service for any reason whatever. Huh? How do you repair a broken water line or replace a faulty submeter without shutting off the water? The list went on and on to result cumulatively in a procedurally and substantively

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unworkable bill. Thanks to all who participated in helping to defeat this unwelcome late bloomer.

A year-end roundup of all the bills considered in this session will be forthcoming in a later edition. For now, however, with an election just around the corner, it is time to take an early look at the ballot propositions before the mail and media storm begins.

As reported in these pages over the last several months, the Legislature has wrestled with competing water bond measures to replace a previously approved $11.14 billion measure already scheduled for November as Proposition 43. Agreement was finally reached on a substitute $7.12 billion water bond, which by special legislative direction will appear as Proposition 1 in a supplemental voter’s guide in lieu of the larger bond measure. And a Budget Stabilization measure, that earlier had been designated as Proposition 44, will appear as Proposition 2. This measure requires an annual transfer of a fixed percentage of state general fund revenue to a budget stabilization account to be used for debt retirement and budget deficits or emergencies. The odd numbering sequence will surely cause some voter confusion as the normal sequence resumes with Proposition 45.

Proposition 45 is an initiative measure sponsored by the State Insurance Commissioner to give that office jurisdiction over health insurance rates similar to the oversight now exercised by that office for auto and property insurance rates. This measure faces uncertain fate as rates and conditions of health service providers are now largely negotiated through Covered California, the state-directed insurance exchange operated under the auspices of the Affordable Care Act. Proposition 46 will no doubt engender intense debate regarding its true purpose. It requires drug testing of doctors and review of a statewide database before prescribing certain controlled substances. It also increases the $250,000 pain and suffering cap in

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medical negligence lawsuits to account for inflation. That would put the cap at about $1.1 million with annual adjustments thereafter. This will likely be ground zero for all out war among doctors, lawyers and insurance companies.

Fiscal impact on local governments will likely be substantial, to say nothing of the overall financial impact on malpractice insurance rates which were largely stabilized after the 1987 truce pact.

Proposition 47 is an initiative measure to require a misdemeanor sentence instead of felony for certain lower level drug and property offenses.

Proposition 48 is a referendum on certain Indian Gaming compacts, with a “Yes” vote approving and a “No” vote rejecting the negotiated agreements.

Perhaps the most interesting proposition is the one that will not appear on the ballot. What had been designated as Proposition 49 was ordered removed by the California Supreme Court following a challenge to its legality. This legislative measure (SB 1272) would have placed the advisory question whether the United States Congress and California Legislature should approve an amendment to the federal Constitution overturning the United States Supreme Court decision in Citizens United v. Federal Election Commission. The Citizens United case held that laws placing certain limits on political spending by corporations and unions are unconstitutional.

In throwing what would have been Proposition 49 off the ballot, the California Supreme Court found that advisory voting was impermissible because it lacked any legal status, i.e., it did not enact enforceable law. A byproduct of this decision was to cut the legs off another advisory voting bill then pending in the Legislature relating to immigration. The history of this issue makes interesting reading. This is from the Senate staff Analysis of SB 1272: “While statewide advisory elections are uncommon, in at least two other instances in California’s history, one or

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more statewide advisory measures have appeared on the ballot. At a statewide special election in June 1933, voters rejected Propositions 9 and 10, which asked the voters whether the Legislature should divert gasoline tax revenues to the general fund to pay off highway bonds. These two measures were put on the ballot by the Legislature.

Additionally, at the November 1982 Statewide General Election, voters approved Proposition 12, a measure that urged the United States government to propose to the Soviet Union that both countries agree to immediately halt the testing, production and further deployment of all nuclear weapons, missiles and delivery systems in a way that could be checked and verified by both sides. Unlike this bill, however, the advisory question decided by the voters in 1982 was placed on the ballot by initiative.

Subsequent to the voters’ approval of Proposition 12 in 1982, the California Smock — continued on page 18

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9

Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

W

oke up last night to the sound of my neighbor’s tree crashing through the roof of my garage. Not the whole tree, but sure seemed like it at three in the morning! A giant branch broke off his oak tree, came crashing down, and took out the fence and half of my garage. I think there is more to come; this oak tree is very old, and has lots of branches that seem to all grow my way, many are thirty feet or more in the air, and extend twenty to thirty feet into my property. What are my rights? Can I make him cut down the tree?

Overhanging tree branches are considered a nuisance and can be abated.

Your neighbor, if the tree is his, will be responsible for the damage caused by the falling tree branch. Additionally,

you have certain limited rights to use ‘self-help’ to prevent further damage or injury. The courts recognize your right to cut the tree branches that extend beyond the property line, provided that such self-help does not adversely affect the health of the tree. i.e. you can trim, but you can’t kill it! Alternatively, you could file a civil action for recovery of your damages and to abate the nuisance by requesting the court to order the neighbor to “abate the nuisance” by trimming the tree. You cannot require your neighbor to ‘cut down the tree’ nor can you require him to trim beyond the property line. One issue to check before you get too upset with your neighbor is to see where the trunk of the tree sits.

If the entire trunk originates entirely on your neighbor’s property, then it is

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his tree, and he bears the responsibility for any damage it may cause. If the tree ‘straddles’ the property line, then you and your neighbor own the tree as tenants in common. In that case, it doesn’t matter how much is on his or your side, you own it equally, and are equally responsible. In that case, neither property owner may remove the tree without the adjoining neighbor’s permission. You may trim the branches that extend in your direction, but may not destroy the tree.

My folks are getting on in years, have limited income and are considering renting out one of the bedrooms of their house to a local college student. They could use the extra income, and it might

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be nice to have someone around the house. I’m not sure it’s a good idea though; I’m afraid that if there is a problem, and the kid doesn’t leave peacefully, that my folks will have to go through a full blown eviction. Not sure if that is worth the time, expense and emotional aggravation! Your thoughts?

The good news is that provided your folks own the home, and it is a single family residence, and they only rent a part of it to one person, the ‘lodger,’ then there is an little known exception to the requirement of filing an unlawful detainer action to remove him or her.

Upon expiration of the termination notice, 7 days if week to week, thirty days if month to month, then the uncooperative lodger can be physically removed pursuant to California Penal Code Section 602.3 as a trespasser. No civil action is necessary and your folks will not have to file and prosecute an unlawful detainer action. The lodger will be guilty of an infraction and may be arrested by either your folks, you as their agent, or the local gendarmes (police/sheriff).

I understand that the Thirty Day and Sixty Day Notices to Vacate have been changed to comply with changes in the law. What changed?

Since January 1, 2013, all Notices to Terminate Tenancy, whether thirty day or sixty days, must include specific

language on the face of the notice in order to be valid. The necessary language is as follows: “State law permits former tenants to reclaim abandoned personal property left at the former address of the tenant, subject to certain conditions. You may or may not be able to reclaim property without incurring additional costs, depending on the cost of storing the property and the length of time before it is reclaimed.

In general, these costs will be lower the sooner you contact your former landlord after being notified that property belonging to you was left behind after you moved out.” You should ensure that the notices that you are using contain the required language. In the event you have any recent notices that have been served and not yet expired, you should ensure that they contain the correct language. In the event you or your attorney proceeds with an unlawful detainer action based on a notice that does not include the required language, then the court can rule in the tenants favor and require you to start over.

I am one of three on-sight managers for a large complex. Recently, I had a couple enter the manager’s office and request an application to rent a unit. I had several vacancies, but the prospective tenants looked as if they had not bathed in a week. Also, as they drove up to the manager’s office, their Ford Fairmont looked like it was on its last leg, and filled the parking lot with smoke. I imagined that

No. Provided you have a unit available for rental, you should provide an application to any adult requesting one. Upon receipt of a completed application, and your required tenantscreening fee, you should qualify them as you would any other applicant. Often times, fair housing ‘testers’ pose as physically unappealing or objectionable individuals intentionally to test your response. Subjectively dismissing them out of hand based upon their appearance would give rise to a fair housing complaint based upon arbitrary discrimination. The next time you meet, the ‘down and outers’ will most certainly be well dressed and articulate.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

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1 1

Federal Focus — The National Connection

BY GR EG BROWN

Capitol Update

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et me begin this month by thanking those affiliated associations and owners who participated in our apartment community tour program over the August recess. You spent time, resources and patience organizing tours of apartment communities with elected officials, including members of Congress, candidates for the House of Representatives and even state legislators. The reports were overwhelmingly

positive as these current and potential policymakers learned some things they did not know about our industry while building relationships with their constituents. At the same time, our case for reauthorizing the Terrorism Risk Insurance Act and stopping EPA’s proposed clean water act rule was made.

A hat-trick of grassroots advocacy wins. Nice work, team!

As summer yields to fall, all eyes

in the political world are turning to the handful of Senate races which will determine whether Republicans take over management from Democrats. For those of you in these states, gird your loins for an onslaught of advertisements (as opposed to the mere blitzkrieg you have enjoyed to this point) that candidates and third-party groups will run Federal Focus — continued on page 14

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• Roller Shades • Shutters • Vinyl Mini Blinds

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Tuesday, October 21, 2014 ◆ 7:00–8:45 pm

Time to Choose…

What to Expect in the November General Election Are you wondering how you should vote in the upcoming General Election?

Come learn about local to statewide issues and our industry positions to help make your vote count!

Adam Probolsky is the chairman and CEO of Probolsky Research acting as pollster and strategic advisor on matters of public policy, legislation and elections to hundreds of public agencies, corporations, labor unions, local, county and statewide initiatives and political campaigns from school board to U.S. Senate. With his expertise and involvement in our industry, we are very privileged to have him share his valuable insights with us!

Attend to receive: • Expert advice on Current Initiatives • Local and Statewide Ballot Measures • AAOC’s Election Voter Guide

Guest Speaker:

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Product & Service Council will be donating raffle prizes…attend for your chance to WIN!!!

Remember, the Serengeti Grill gives AAOC attendees 20% off their meal before the meetings!

Federal Focus — continued from page 12 between now and Nov. 4. For a state-bystate breakdown of these races, I refer you to www.cookpolitical.com and Charlie Cook, one of the best prognosticators in the business and with whom we partner to brief NAAPAC donors on campaigns and elections.

I would sum up the state of play by saying that most if not all of the Senate battleground races are still toss-ups.

This is much to everyone’s surprise based upon how these races looked on paper six months ago. Republicans are not pulling ahead as was anticipated so these races will go down to — and in the case of Louisiana potentially past — the wire. There is even a scenario where we end up with a 50–50 tie.

Who would be the tie-breaker? Vice President Joe Biden!

Being that many of you are probably working on your budgets for next year or at the very least plotting out travel on your calendars, I am going to make

an early pitch for the 2015 Capitol Conference, which takes place on Tuesday, March 17 and Wednesday, March 18. More of you participated in the conference this year than ever before and we are committed to drawing even more next year. We’re enhancing the content for this conference with more advocacy education and even better speakers. Perhaps most importantly, doing your part to help the apartment industry only takes two days and nights out of your schedule. There will be a new Congress and as always lots of issues to discuss with the members of the House and Senate. More information will follow soon. I hope you will make it a priority.

I’ll close with a request (please keep reading…I promise you it’s mostly painless). Everyone in the multifamily industry knows the value of information and rarely proceeds on any transaction without having as much as they can.

NAA believes this as well and seeks to fill in some gaps with our annual

Income and Expense Survey which provides a wealth of information on property operation expenses and revenue. We’re now working to expand the resources devoted to research that will benefit you and your business.

Certainly, we in government affairs have a long list of policy issues into which we would like to dive deeper.

But we won’t go into this assuming we know what research would serve you best — we need you to tell us that.

Here’s my request: If the great and powerful Oz could grant you one piece of information (e.g. market data, best practice), answer one policy question or in some other way fill in a gap in information, what would that be?

Send your research wishes as well as any other comments on this column to greg@naahq.org. As always, thanks for reading.

Greg

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I understand moving in a new resident from the management’s point of view. What do you recommend as a move-in procedure from a maintenance background? I always worry about handing over a set of keys to a new resident who will now have control of a very expensive rental unit. What should I be thinking about maintenance wise for this new

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move-in? Tom Dear Tom: Interesting question! It’s true we sometimes think the move-in procedure is complete once the resident passes all the background checks, pays their money, signs all the paperwork and is given the keys to the unit. We believe that the move-in procedure is far from complete if the new resident is not “Checked-out”

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on the operation of the rental unit. A major source of maintenance issues and costs come from a new resident not knowing how to safely operate the moving parts of their unit. A short list of items that a resident may or may not know how to operate are as follows: 1: Garbage disposal unit.

2: Vertical and horizontal blinds.

3: Dishwashing machine.

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4: HVAC system or heating and cooling systems.

5: And anything else that could break or be a safety issue.

Many of you might be saying to yourselves; “Who does not know how to operate any of those items.” You would be surprised! Top of the list of most abused items are garbage disposal units and blinds.

Dear Maintenance Men: I have heard the terms “Proactive and Reactive” in connection with property maintenance. Can you explain the difference as it relates to apartment maintenance? Richard

during a wet winter storm due to heavy tree branches breaking or a tree falling.

Residents, who live in a community that practices proactive maintenance stay longer, pay higher rent and take better care of their units and grounds.

With a proactive maintenance policy in place, residents are more likely to report problems before they become emergencies.

A Proactive maintenance policy will save you money both in the short term and more importantly in the long

term. It is a good investment.

Dear Maintenance Men: I would like to find out if I have an “A”, “B”, “C”, or “D” building. I’m not sure what constitutes an A or D property. Can you shed light on the designations? Cornell Dear Cornell: This is really a real estate purchasing Maintenance — continued on page 18

You’ll get a lot more than this out of our machines.

Dear Richard: We’ll start with the definitions first and then how they relate to property maintenance.

Proactive: Acting in anticipation of future problems, needs or changes.

Reactive: Done in response to a problem or situation: reacting to problems when they occur instead of doing something prevent them.

If your ancillary income efforts seem like scrounging for loose change, contact Coinmach today to add additional revenue to your bottom line.

How you deal with property maintenance can make a big difference to the bottom line.

A proactive approach allows you to make all the decisions ahead of time.

In a proactive situation you will have time to shop for the best price and dictate the schedule of the work. As an example: 1: Snaking or hydro-jetting the main sewer line before the Thanksgiving holiday removing any buildup or roots in the pipes. 2: trimming trees and overhanging branches before a wet winter storm.

A reactive approach removes all control of the situation. You will have little influence over the cost of the work or when it will take place. As an example: 1: Calling out the plumber… any plumber on Thursday, Thanksgiving evening to snake out the main line blockage because of sudden overuse by the residents. 2: Emergency roof repair

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basic design, could be run down and often in a bad area.

Maintenance — continued from page 17 question, however we think it will work for maintenance as well. As in most things; “A” is the best and “D” can be seen as the worst. An “A” property will require the most proactive maintenance to retain an “A” rating while a “D” property may very rarely see a maintenance tech without direction from code enforcement or the city attorney. Below is a simple example of the A, B, C or D ratings and what they represent.

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Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or

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Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

consultation. For an appointment call: Frankie Alvarez at 714 956-8371, or Jerry L’Ecuyer at 714 778-0480. CA contractor lic: #797645, EPA Real Estate lic. #: 01460075

A: New or extremely well taken care of property with top notch amenities in the best areas.

Smock — continued from page 9

B: Newer property that may be slightly dated, but well taken care of in a good area.

C: Older property, clean, middle of the road building with limited amenities in a fair area.

D: Older property, no or few amenities,

“Pest Control”

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*$200.00 additional if contested **$225.00 and up if contested

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State Supreme Court ruled in American Federation of Labor v. Eu (1984) 36 Cal.3d 687, that placing advisory questions before the voters was not a proper use of the initiative power, because “an initiative which seeks to do something other than enact a statute — which seeks to render an administrative decision, adjudicate a dispute, or declare by resolution the views of the resolving body — is not within the initiative power reserved by the people.” In that case, the Court ordered an initiative measure which sought to compel the Legislature to apply to Congress to hold a constitutional convention to adopt a federal balanced budget amendment to be removed from the ballot. The Court’s decision in American Federation of Labor did not, however, rule on whether it was permissible for

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County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

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2014 Golf Classic Recap

2014 Winning Foursomes Flight A — 1st Oscar Montano Brad Clark Ryan Gale Dustin Hoke

Flight B — 1st Dan Marrs Jason Marrs Doug Bradshaw John Wilson

Flight C — 1st Del Hubert Jack Greenwood Jose Castaneda Carlos Muirgilla

Flight A — 2nd Nicholas Dunlap Paul Dunlap Jaime Zacarias Gus Malarkey

Flight B — 2nd John Virgin Mark Bakke Albert Taylor Kelly O’Brien

Flight C — 2nd Bret Hyter Bart Hyter Quarry Nguyen Ben Hyter

Most Honest Golfers: Hank Wesseln Mike Clapp

Joe Alduenda Herman Beuselinek

Executive Director, Lou Penrose joined Freddy Rodriguez of PRC Restoration to help raffle off the 42" flat screen TV they donated. Drumroll please…

Hat’s off to Doug Bradshaw, Dan Marrs, Jason Marrs and John Wilson for winning 1st place in Flight B!

A great ball bump deserves a great fist bump!

Golf Recap — continued on page 20

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Golf Recap — continued from page 19

Accuracy must have played a factor in this foursomes win. Just look at the concentration by golfers Oscar Montano, Brad Clark, Ryan Gale and Dustin Hoke.

Golf Committee Chairman, Nicholas Dunlap, welcomes the crowd and gets them geared up for raffle prizes and silent auction bidding.

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It’s a chorus line… of golfers! From left, John Virgin of Criterion Brock; Mark Bakke, Kelly O’Brien and Albert Taylor of Advanced Management.

Congratulations, Dean Dauger, and thank you Reynolds Realty Advisors for donating this awesome gift basket!

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A special thank you to Jeff McKee for attending our event and taking a few moments to give more insight on the Angels RBI League, our 2014 charity.

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Thank You to All Our Sponsors SUNRISE SIPPERS

DINNER SPONSORS

PUTTING CONTEST

Ferguson Enterprises

Julia Araiza Vicki Binford Michael Chew Tom Cummings Alan Dauger Nicholas Dunlap Stephen Duringer Tim Gorman Dale Hayden Craig Kirkpatrick Jerry L’Ecuyer Nick Lieberman Jim Loftus Ray Maggi Rick Roshan John Tomlinson James Wohrman Dean Zarkos

Apartment Guide

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CART SPONSORS NPM Staffing

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LUNCH SPONSOR Axiometrics

BAG SPONSOR Chase Commercial Term Lending — Scott Schweer

WINE SPONSOR Citizens Business Bank

TROPHY SPONSOR California Rooter & Plumbing

HOLE-IN-ONE SPONSOR FDC Management

PHOTO SPONSOR WASH Multifamily Laundry

MULLIGAN SPONSOR MPMS, Inc.

DRIVING RANGE SPONSOR The Colton Company

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Access Exterminator Benjamin Moore Buffalo Maintenance Diversified Threat Management FDC Management For Rent Media Solutions LA Hydro-Jet Lloyd Pest Control Luther Burbank Savings OC Register PRC Restoration PRO Image Signs Regency General Contractors Village Patrol Western Exterminator Services

Contemporary Information Corp.

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GREEN SPONSORS The Bee Man The Colton Company Hayward, Tilton & Rolapp Insurance Kevin Muldoon Talley & Associates

Golf Recap — continued on page 22

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Golf Recap — continued from page 21

Thank You for the Donations

2014 GOLF COMMITTEE

2014 GOLF VOLUNTEERS

Nicholas Dunlap, Co-Chair James Wohrman, Co-Chair

Diane Avalos Alona Fulton Bob Heer Joan Heinmiller Alysa Morello-Clark

Debra Quillin Michelle Rahn Dave Rosenberger Valerie Teeter Elaine Wood

AUCTION/RAFFLE DONATIONS AAOC Anaheim City Councilmember — Kris Murray Anaheim City Mayor — Tom Tait Anaheim City Mayor Pro Tem — Gail Eastman Angels Baseball Angels RBI League Dixon Golf Embassy Suites AAOC Board Member Tim Gorman Hall & Associates — Amber Hall

Joe’s Crab Shack K COMM — Sinan Kanatsiz & Jeff Montejano AAOC Board Member — Nick Lieberman Los Coyotes Country Club Penrose Energy — Lou Penrose PRC Restoration Premier Roofing and Building San Diego Global Santa Fe Management Tidy

GOODIE BAG DONATIONS AAOC All Valley Washer Service

The Bee Man Contemporary Information Corp.

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Five Simple Ways to Sabotage Your Business

BY NANCY FRIEDMAN, TELEPHONE DOCTOR

T

here are many, many ways to sabotage your business. And, chances are, your staff is doing some of these now on the phone and in person. And worse yet, you’ve probably even heard some of this yourself (ouch!).

That’s the bad news.

The good news is we’re able to bring to you the top five sabotage practices and then show you how to neutralize the effects. So get ready. You and your staff are about to be in a much better position to handle the Five Simple

Ways to Sabotage Your Business today: 1. I Have No Idea This is normally used as an excuse more than anything else. It’s a sure sign that the employee has not been shown how to explain something to the customer. This phrase is used as something to say when the employee doesn’t know what to say.

When the customer hears “I have no idea” they immediately respond (usually silently) with, “you gotta be

kidding me?” Interestingly enough, there normally is a certain blank stare accompanying this statement. Sad. 2. It’s Not My Department Well, then whose is it? Let’s remember one of our Telephone Doctor mottos: Tell the customer what you do, not what you don’t do. If you get a call and someone asks for something that you don’t handle, it’s far more effective to say, “I work in the paint department.

Let me get you to someone in the area

I can help protect your rental income with the right kind of insurance.

With an Allstate Landlords insurance policy, you can help protect our rental income if your property becomes uninhabitable because of a covered loss*-coverage that a typical homeowners policy doesn’t provide. You’re also protected if someone is injured on the property or if you’re sued.

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you need.”

This is far more effective than telling someone it’s not your department.

And please don’t say, “You have the wrong department.” Take full responsibility with the “I” statement.

3. I Wasn’t Here That Day (or I was on vacation when that happened) This one really makes me laugh.

Does that excuse the company? I don’t remember asking them if they were there that day. Do you really think the customer cares if you weren’t there when their problem happened?

Honestly, they don’t, so that’s not even an issue to discuss. Just tackle the problem head on. Apologize without telling them where you were…or weren’t. Remember, you ARE the company whether you were at work or on vacation when the issue occurred.

4. I’m New So? Okay, you’re new. Now what?

Does being ‘new’ allow you to be anything but super to the customer? When

the customer hears this sabotaging statement, do you really think they say, “Oh, so you’re new? So that’s why I’m getting bad service? Well, then that’s okay…you’re new. Now I understand.”

Yes, even if you are new, the customer honestly believes you should know everything about your job.

Here’s the Telephone Doctor answer on this one. Tell the customer, “Please bear with me, I’ve only been here a few weeks.” That will buy you time. And a bit of sympathy. For whatever reason, hearing the short length of time you are with the company means more to the customer than, “I’m new.” Again, I’m new is more of an “excuse.” Remember to state the length of time. It’s a creditability enhancement. “I’m new” is a creditability buster.

5. Silence on the Phone or a Blank Stare in Person I called the doctor’s office the other day and asked to change my appointment. It went down like this:

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“Hi, this is Nancy Friedman. I have a 9 a.m. appointment with Dr. Ring and I need to move it to later in the day.”

Then nothing for about 10–15 seconds. Zip/nada/zilch.

So I said, “Hello? Are you there?”

A very irritated voice came back with, “I’m checking.”

Wouldn’t it have been nice for her to tell me that? Ah, if the doctors only knew.

Good luck!

Nancy Friedman, president of Telephone Doctor Customer Service Training, is a keynote speaker at association conferences, franchise and corporate meetings. She is the author of eight best selling books. Call Nancy at 3142911012 for more information or visit her on line at www.nancyfriedman.com.

WESIERSKI & ZUREK, LLP ATTORNEYS AT LAW

Are pleased to announce that THOMAS B. CUMMINGS will be joining the firm starting August 1, 2014.

MR. CUMMINGS will be teaming with TERENCE P. CARNEY in handling: 1. Defense of apartment owners & managers concerning Fair Housing claims, ADA claims, wrongful eviction claims, mold and other habitability claims, or other claims brought by tenants against landlords; 2 Defense of employers concerning employment claims brought by employees including workplace harassment and discrimination; 3. Eviction and landlord/tenant disputes.

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Certified Housing Provider Education Program It’s the “KEY” to your SUCCESS!

— Fall 2014 Program — Each Wednesday, September 10–November 19 • Time: 8:30am–12:30pm This 11-week comprehensive training course is beneficial to ANYONE in the rental-housing industry!

Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.

Take one, or take them all — the choice is yours.

Residential Property Management — 9/10/14 — SOLD OUT Property Marketing Analysis & Strategies — 9/17/14 — SOLD OUT Property Maintenance — 9/24/14 Leasing Techniques & Renting to Qualified Residents — 10/1/14 — SOLD OUT Legal Issues Affecting Landlords & Tenants — 10/8/14 — SOLD OUT Human Resources — 10/15/14 Fair Housing & Government Standards — 10/22/14 — SOLD OUT Employee Development — 10/29/14 Financial Management & Budgeting — 11/5/14 Liability, Emergency & Crime Management — 11/12/14 — SOLD OUT Insuring & Protecting Your Community — 11/19/14

“UNLOCK” your potential…

REGISTER TODAY!!

All Classes held at the AAOC Office — 525 Cabrillo Park Drive, Suite 125, Santa Ana, 92701

Members: $395

Non-Members: $495

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Per Module: $59.50

Payment must be paid in full by event date. Cancellations require 72-hour notice.

To REGISTER — Go online: www.AAOC.com or Call: (714) 245-9500 2 6

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Certified Housing Provider Education Program

Instructors

The Apartment Association of Orange County would like to recognize the instructors of our Certified Housing Provider Education Program. They make it possible to offer this educational program to owners, managers, and members of the rental-housing industry. To register, call (714) 245-9500 today!

Frankie Alvarez Buffalo Maintenance Company

Denise Arredondo JLE Property Management

Naomi Bailey Naomi Bailey Performance Training

Christine Baran Fisher & Phillips LLP

Todd A. Brisco Todd A. Brisco & Associates

Irina Cioban Santa Fe Management

Stephen C. Duringer, Esq. Duringer Law Group PLC

Laura Lemansky Apartment Guide

Rich Lombardi Property by Net

Tony Maggi MPMS

Jim McClung American Environmental Specialists, Inc.

Carrie Polonsky Advanced Management Company

Caryn Bennett Contemporary Information Corporation (Not Pictured)

Santa Ana Police Department (Not Pictured)

Angela Garbiso Orange County Fire Authority (Not Pictured)

Orange County Housing Authority (Not Pictured)

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Have You Ever Invited Your Member of Congress to Tour Your Apartment Community?

BY JULIA ARAIZA

W

ednesday, August 13, 2014, our Apartment Association of Orange County connected with our U. S. Congressman Ed Royce, in an unusual setting.

Congressman Royce met several representatives of our Rental Industry and AAOC Board members at McFadden Village Apartments in Tustin. McFadden Village is owned by Santa Fe Management, a member of AAOC. AAOC Executive Director Lou

Penrose, Legislative Committee Chairman and Vice President Legislative Council, John Tomlinson, Board Member Julia Araiza, and Education Committee Member Jessie Childers represented AAOC. Jessie is also the Property Supervisor for Santa Fe Management, which hosted the meeting. JoAnna Baker, Director, Emil and Irina Cioban, Resident Managers, and Carlos Aguirre, Maintenance Tech, represented Mc Fadden Village. Also present was Congressional Aide Tyler

Thompson and guest Dr. James Rosenthal.

This event was part a national effort by our National Apartment Association, NAA to have local affiliates tour apartment communities with their Member of Congress.

The meeting was optimal. The Congressman chatted with the attendees about the apartment industry in general and the issues in California. He also Royce Visit — continued on page 30

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2 9

From Left: (Seated) Irina Cioban, (Standing) Emil Cioban, JoAnna Baker, Congressman Ed Royce, AAOC Board Member Julia Araiza, AAOC Vice President Legislative Council John Tomlinson, Jessie Childers & Carlos Aguirre.

Royce Visit — continued from page 28 gave us a brief overview of the Washington DC perspective on GSE (Government Sponsored Enterprise) reforms.

The Congressman was impressed.

He toured the apartment community and noted its superb condition. His remarks showed that he is aware of the challenges of our industry, and how well AAOC helps owners meet those

Resident Managers, Irina & Emil Cioban (not pictured) along with Maintenance Technician, Carlos Aguirre (right), played a part in making McFadden Village a wonderful example of how far apartment communities have come and were very honored to have Congressman Royce visit.

challenges through education, legislative protection and encouragement to excellence.

Can you imagine entertaining a U.S. Congressman in the patio of your apartment complex on a sunny

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California afternoon while your residents are using the sparkling pool?

Can you imagine the surprise of your residents, being introduced to him?

Congressman Royce is now Chairman of the House Foreign Affairs Committee, having been a long time member of the Committee. Our own former State Senator is in the leadership during one of our most crucial international crises ever.

We wish him well in his efforts to solve this crisis, and protect the USA and the many innocents who are suffering in the Middle East.

Julia Araiza has been an AAOC member since 1974. In January 1998, she became a member of the Board of Directors. She has served as treasurer for two years and for three years as secretary. If you would like to speak with Julia, please call 714-245-9500.

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Julia Araiza has been an AAOC member since 1974. In January 1998, she became a member of the Board of Directors. She has served as treasurer for two years and for three years as secretary.

If you would like to speak with Julia, please call 714-245-9500.

John Tomlinson (left) and Congressman Ed Royce are bringing National level and Local level legislative efforts together.

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Coping With Caregiver Costs

BY JASON SHERR

M

ore Americans are facing rising caregiver costs. The financial challenge of caring for an aging parent can also create caregiver stress. Don’t allow caring for an aging parent or spouse to become a crisis.

Nearly 10 million adults over the age of 50 provide care or financial support for aging parents. Their ranks have swelled significantly over the last decade and will continue to grow,

according to a study on caregivers

by MetLife.* The cost of providing care for a loved one — whether an ailing spouse or elderly parent — can be daunting.

Beyond medical expenses, such as inhouse or nursing home care, it can also include lost income due to the large time commitment.

The MetLife study estimates caregiver responsibilities for the average person age 50 and older can result in

a total of more than $300,000 in lost wages and benefits.

There is some good news. There may be ways to provide for an aging parent or loved one without jeopardizing your finances now or in the future. Here are some strategies to consider.

Talk to Your Employer Caring for a family member can be a 24-hour-a-day responsibility. The Caregiver Costs — continued on page 34

* The MetLife Study of Caregiving Costs to Working Caregivers, June 2011

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Water Heaters

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Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.

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Caregiver Costs — continued from page 32 demands of a full-time job can make taking care of an aging parent or spouse difficult. Discussing the situation with your employer as soon as possible may help create a better position for yourself.

For example, you may be able to negotiate flexible work hours that allow you to take time away for doctor appointments. Your employer may also be willing to allow telecommuting options. Working from home might allow you to stay productive while meeting the needs of your ailing spouse or parent.

Review Your Parent’s Finances While your parent is still healthy, sit down to discuss his or her financial situation. Talk about everything from retirement savings and monthly Social Security benefits to current health care premiums and housing costs.

These discussions can give you a better handle on just how much finan-

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cial support you may be expected to provide.

Your Financial Advisor can help you weigh your options, and may be able to serve as a neutral third party during conversations with your parent about financial matters.

Your parent’s financial situation may even make her eligible for certain benefits. One example is income. If your parent’s annual income is relatively low, you may be able to claim him or her as a dependent on your tax return.

This may defray the cost of care. Talk with your tax advisor before doing this to see if your situation qualifies.

Make sure your parent has an upto-date estate plan. Be sure to review financial powers of attorney and health care proxies. You should understand what is included in these documents.

Is an appropriate person named who has the authority to make critical financial or health care decisions if your parent becomes incapacitated?

These meetings should make your

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parent’s wishes clear.

Get (Free) Help If your parent lives with you and needs periodic care during the day, hiring an in-home nurse can be expensive. It is likely not covered

by Medicare.

Check on alternatives in your community. Many religious groups and local social service agencies provide free or low-cost care or companionship for elderly adults. These can help reduce your out-of-pocket caregiver costs.

Also check with your family. Other members may be able to participate in your loved one’s care and provide scheduled breaks for the primary caregivers.

To avoid surprises and reduce stress, talk to your loved ones about their wishes well in advance. Discuss what will happen they reach the age when they need additional help caring Caregiver Costs — continued on page 46

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers

Instructed by: Fair Housing Council of Orange County Date:

Tuesday, October 28, 2014

Time:

9:00 am to 12:30 pm 8:30 am Registration

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$79 AAOC Members & Fair Housing Partners $99 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

3 CEC Points

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on October 28, 2014 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Pulse on the

A Quarterly Review of Key Financial Data for

2nd Quarter 2014 Update Apartment Data

Orange County

USA

Data Source Qualifications

2nd Qtr 2012

2nd Qtr 2013

2nd Qtr 2014

2nd Qtr 2012

2nd Qtr 2013

2nd Qtr 2014

30

49

46

2,677

3,168

3,839

$1.185 billion

$353 million

$151 million

$34.6 billion

$21.6 billion

$20.9 billion

• A ctual Average Cap Rate

3.96

4.45

5.33

6.18

6.10

6.66

• A verage Gross Rent Multiplier

12.90

11.54

12.49

11.13

9.86

10.39

• P rice per Square Foot

$343

$201

$224

$145

$94

$100

$295,606

$188,439

$189,888

$138,801

$89,619

$93,779

1 Bed/ 1 Bath

$1,382

$1,440

$1,494

$891

$934

$991

2 Bed/ 1 Bath

$1,471

$1,524

$1,576

$935

$974

$1,026

2 Bed/ 2 Bath

$1,844

$1,914

$1,973

$1,179

$1,229

$1,296

Average Occupancy Rate

94.7%

94.8%

95.1%

93.4%

93.9%

94%

Source: RealFacts www.realfacts.com 100 unit + properties

Total Notices of Default Recorded

3,599

1,651

1,134

NA

NA

NA

Source: Data Quick www.dataquick.com Houses and condos

2–4 Units

211

333

208

5,800

6,800

7,300

5+ Units

3,141

703

4,627

64,900

83,200

94,000

Total Apartment Sales Transactions Total Sales Volume

• P rice Per Unit

Average Asking Rent

Apartment Building Permits Issued (by total # of units, not buildings) Consumer Price Index*

Unemployment Rate**

1.6%

10.3%

1.4%

1.8%

9.4%

7.4%

1.7%

8.2%

1.8%

7.5%

Source: Co-Star www.costar.com 5 unit + properties

Source: RealFacts www.realfacts.com 100 unit + properties

Source: U.S. Census Bureau: Privately owned, new construction

2.1%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

6.1%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, Riverside, San Bernardino and Ventura Counties. ** For unemployment rate, “Orange County” includes the Los Angeles–Long Beach–Santa Ana, CA Metropolitan Statistical Area.

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Marketplace

r the Apartment Investor

Buying, Selling or Exchanging Income Properties...

Is Now the Time for You?

BY R AN DY COM BS

I

think most of us would agree that Rental Income properties have been one of the best investments someone could make. The key to any investment in Real Estate is understanding the true value of the property as it relates to other investment options and when you purchased in the 18 year real estate cycle.

Appraised price is mathematical, but value is tough to measure and unique to each person. One person’s inherent valuation is different than another.

Why? The level of risk tolerance and length of time to hold the property are factors in determining if the asset fits your goals. New owners should also consider how the property will fit within their current portfolio (location, management, etc).

Once you determine income property is right for you, consider where we are in the real estate cycle. Look carefully at metrics to gauge if you are buying in a high or low market.

Common metrics investors use are; Capitalization Rates (or Cap Rates), Gross Rent Multipliers (GRMs), Price per Door, Internal Rate of Return (IRR), and many others. Which one is the correct measure? The short answer is — all of them and none of them. It depends on your unique circumstances (hold period, down payment, cash flow needs, and desired return). They should be used together to determine the right investment return and sales prices to yield that return. Lastly, don’t forget your “gut”. Instincts are a powerful tool

A P A R T M E N T

to help with determining your next step.

“Risk versus Reward” When an investor is purchasing an apartment building — they are buying a stream of cash flows and return on their initial investment. If there is debt on the asset, the cash flow will be reduced and your risk increased. On the flip side, leverage and appreciation are the keys to long term wealth. So the right amount of debt is key to maximize your returns! The higher your down payment, the greater you cash flow and less risk of losing the property if the market takes a dive. How much should you put down? It depends on where the market is at, the amount of working capital for the property and alternate source of cash flow.

Let’s consider this scenario. An investor has recently come into $1,000,000 dollars in cash and wants to maximize his return on this money with investments that best fit him. He has an average risk tolerance and has a 10–15 year time horizon.

Mr. Investor considers the following options.

1. Keep the money in the Bank — savings account, IRA, or other interest bearing account.

2. Equity and Bond Markets.

Purchase established company stock, bonds, etc.

3. Purchase 4 unit apartment.

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typical in today’s market. They are the traditional “safe” routes that most investors have as part of their portfolio.

As our investors already have these buckets covered, they are interested in option #3, income real estate. This option comes with increased risk, but also the potential for much higher returns. Property ownership differs from other options as you can add value by upgrading the property, increasing rents, adding additional revenue streams and reducing expenses.

Owning multiple properties diversifies your portfolio and increases your potential return, but it comes with more time requirements and higher risk. Ultimately, it will depend on the classic “risk versus return” scenario.

Which investment choice seems to be a better option? The answer is unique to each investor and varies based on your investment risk and overall portfolio. However, a good option for Mr. Investor could be a 40% equity position in a property within a stable long term area with upsides for improvements and rents. This allows for remaining cash for working capital and future upgrades if needed. Again, the financial measures need to make sense and the property must fit within your goals.

If you are fortunate to be the owner of multiple income properties — you are in a great position with investment options. The key to purchasing real

Option #1 and Option #2 are fairly n

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Swiping Rent

BY JEFFREY LEE

W

credit card payment options in addition to other electronic payments, and renters seeking convenience or rewards increasingly are using that option. Up to 25 percent of residents are charging rent to their credit cards and an increasing number pay electronically in communities with the highest penetration, says Julie Smith, President, Bozzuto Management Co., a midAtlantic company that manages approximately 25,000 apartments.

Credit card payment benefits

ith many credit card companies touting free airline miles, points or cash back with purchases, pulling out a platinum card at the cash register can have credit card users dreaming of freebies.

But if swiping a credit card during a quick trip to the grocery store is the slow, steady way to earn a free flight, using the credit card to pay rent will have renters vacationing in no time.

Community managers say more apartment communities are offering

renters in a variety of ways, making it an important amenity for apartment communities to offer. But it also carries costly fees that are causing some companies to think twice.

Ease of Use The top reason residents turn to credit card or electronic payment is ease of payment, says Mary Gwyn, CPM, Chief Innovator for Apartment Swiping Rent — continued on page 42

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www.performanceelevator.com Contractors Lic. #929920

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STATEMENT OF OWNERSHIP MANAGEMENT AND CIRCULATION

GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE.

1. Publication Title: Orange County Apartment News 2. Publication No: 0747-3435 3. Filing Date: 8/25/14 4. Issue Frequency: Monthly 5. No. of Issues Published Annually: 12 6. Annual Subscription Price: $25.00 7. Complete Mailing Address of Known Office of Publication: 525 Cabrillo Park Drive, Suite 125, Santa Ana, Orange County, California 92701. Contact Person: Lou Penrose, Telephone: 714-245-9500 8. Complete Mailing Address of the Headquarters of General Business Offices of the Publisher: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor: Publisher: Orange County MultiHousing Service Corporation, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Editor: Lou Penrose. Managing Editor: Veronica Copeland, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY! You know the world is changing and you have to change with it.

Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

10. Owner (If owned by a corporation, its name and address must be stated and also immediately there under the names and addresses of stockholders owning or holding 1 percent or more of total amount of stock. If not owned by a corporation, the names and addresses of the individual owners must be given.

If owned by a partnership or other unincorporated firm, its name and address as well as that of each individual must be given. If the publication is published by a nonprofit organization, its name and address must be stated.) Orange County Multi-Housing Service Corporation, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees.

11. Known Bondholders, Mortgages and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None.

13. Publication Title: Orange County Apartment News.

What do you have to do? You start by qualifying your building.

“A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done!

14. Issue Date for Circulation Data Below: 10/14 15. Extent and Nature of Circulation

Avg. No. Copies Single Issue Each Issue Nearest to Preceding 12 Mo. Filing Date

a. Total No. Copies (Net press run)

2676

2665

(1) Paid/Requested Outside County Mail Subscriptions

425

446

(2) Paid In-County Subscriptions

1678

1663

(3) Sales Through Dealers & Carriers, Street Vendors, Counter Sales and Other NonUSPS Paid Distribution

0

0

(4) Other Classes Mailed Through USPS

0

0

2103

2109

b. Paid and/or Requested Circulation:

c. Total Paid and/or Requested Circulation

Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

CALL US NOW! (714) 534-6310 OR (800) 640-4743 OR EMAIL US AT INFO@PHDINSURANCEBROKERS.COM

d. Free Distribution by Mail

(1) Outside County

51

56

(2) Inside County

223

243

(3) Other Classes Mailed Through USPS

0

0

e. Free Distribution Outside the Mail f. Total Free Distribution g. Total Distribution h. Copies Not Distributed i. Total j. Percent Paid and/or Requested Circulation

0

0

274

299

2377

2408

299

257

2676

2665

88.47%

87.58%

Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com

16. Published Issue Date 10/14 I certify that the statements made by me above are correct and complete. s/VERONICA COPELAND

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Swiping Rent — continued from page 40 Dynamics, High Point, N.C. “It’s just a great convenience.” Plus, she says, “If I pay by credit card, I get whatever rewards my credit card offers.”

Residents also can use the option if they are traveling and forgot to pay before they leave, says Diana Pittro, Executive Vice President of RMK Management Corp., a company that manages 8,000 apartments in the Chicago area and allows residents to pay with a credit card through a Web portal for an added fee. “If someone is paying with a credit card, it’s because they’re out of town and forgot to pay or they’re really trying to rack up miles.”

Even with the convenience of electronic payments, some residents still walk in on the first of the month to hand in the rent. “They want to talk to you, they want to have a cookie or they want to have coffee,” Pittro says.

“Nothing replaces human interaction.”

Financing Rent Residents appreciate having an alternate option of how to pay rent, says Cindy Clare, CPM, President of Kettler Management, a regional firm with 13,000 apartments in the Washington, D.C., area. “It gives you a unique marketing position,” she says, which can lead to higher resident retention and can entice residents to choose one of the company’s communities.

Credit cards also encourage more prompt rent payments, Gwyn says. If a community’s late payment deadline is on the 11th, but the resident’s payday is on the 15th, they can temporarily finance their rent.

The amenity also helps during the leasing process. “If somebody comes in to rent an apartment, and all they have is cash or a credit card and you don’t take either, or if they didn’t plan to rent and they only have a credit card, they may never make it back to the office,” Gwyn says.

Accepting credit card payments

electronically can save time for office staff, says Trevor Bert, Controller at Westdale Asset Management, a Dallasbased investment and management company with properties in the South.

The company recently rolled out a platform called PropertyBridge to accept electronic rent payments; Westdale used to accept credit cards only at machines in the office. “That was a very inefficient process for us, mostly in terms of interruptions in the office,” he says. “In going to more electronic and online payments, it brings more convenience to renters and it has really cut our costs.”

Mounting Costs Like any amenity, offering credit card payment comes at a cost. Owners must pay a 1.95 percent fee on charges with American Express and an average of more than 2 percent for Visa and MasterCard, says Kettler’s Clare. At a Swiping Rent — continued on page 44

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Swiping Rent — continued from page 42 community with good penetration and high rents, the charge can be up to $100,000 annually, she says.

Paying those high fees can still be worthwhile for some owners. “In an environment where rents are not going up, you need to justify it with higher occupancy, higher rents or higher retention,” says Bozzuto’s Smith. “While certain communities are able to justify it, others cannot quantify the return and, as a result, owners are backing away.”

Some companies have developed strategies to reduce those costs. Credit card fees are higher if residents pay by phone or do not include their 3-digit security numbers, so Gwyn says some communities are encouraging residents to come to the office and swipe their credit cards.

E-Options Several third-party Web sites allow residents to pay with credit cards online

Craving Convenience Among the top reasons for the consumer shift to electronic payments are the increased convenience and security of payment card transactions and consumers’ abilities to earn rewards. MasterCard research studied why consumers sign up for electronic payments and discovered the following: • 69 percent sign up because they help prevent missing payment due dates.

• 42 percent sign up to save time by not having to mail a monthly payment.

• 38 percent sign up to earn ongoing rewards.

• 34 percent sign up to receive incentives or bonuses.

• 30 percent sign up to save on postage.

Source: MasterCard

and shell out for the fee themselves.

Smith says some of her communities are using those sites in cases where owners are not paying fees. Not surprisingly, usage drops significantly if residents must pay the fee, and residents may be unhappy at losing the option.

“If you’ve been absorbing the charges and residents have gotten used to it, there could be some pushback,”

Smith says. “It’s one of those things like any other amenity--a concierge or free breakfast. It becomes something to which residents feel accustomed or entitled. They perceive you are taking something away from them.”

Credit cards are not the only way residents pay the rent online, of course, Swiping Rent — continued on page 46

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Swiping Rent — continued from page 44

Caregiver Costs — continued from page 34

monthly magazine, units. Reported, wrote and

and some executives say payment options like debit cards, direct debit (ACH) or bank payment through an online portal have superseded the need to offer a credit card option. Although these options don’t offer rewards or miles, they’re just as convenient.

Clare says her communities will soon be encouraging residents to pay

by ACH instead of by credit card, and Bert says his staff is being trained to promote electronic payment and explain it during the leasing process. In the meantime, Bert hopes credit card companies will work with apartment communities to make credit cards a more cost-effective option. “I would like to see them incent community managers to encourage credit use by offering discounted fees,” he says.

edited department and feature stories in each issue.

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Pulse — continued from page 37 estate is timing the market that correctly fit within your goals. The real question is now the time for You?

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New California Law Entitles Employees to Paid Sick Leave

BY CHRISTINE D. BARAN, ESQ., FISHER & PHILLIPS, LLC

O

n September 10, 2014, Governor Jerry Brown signed into law AB 1522, the “Healthy Workplaces, Healthy Families Act of 2014.” This law will require California employers to grant employees, including some part-time and temporary employees, at least 3 paid sick days each year.

Accrual of Sick Leave Beginning July 1, 2015, employees who have worked 30 or more days in California within a year of their employment will accrue paid sick leave. Paid sick days must accrue at a rate of one hour for every 30 hours worked beginning upon the commencement of employment or on the effective date of the statute. Employers may limit employees to using 24 hours (or three 8-hour work days) of paid sick leave per year, and employers may cap total accrual of paid sick days at 48 hours (or six 8-hour work days). Employees can begin to use their accrued sick leave on the 90th day of their employment.

Employees may decide the amount of leave they need to use, however employers may set a reasonable minimum increment of two hours. Accrued, but unused, sick days must carry over into the following year subject to the 48 hour/six-day accrual cap. An employee is not entitled to be paid for accrued but unused sick days upon resignation or termination of employment. However, if an employer re-hires an employee within a year of his or her separation, the employer must reinstate any unused sick leave that was previously accrued.

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Employers with existing sick leave or paid time off (PTO) policies do not have to provide additional leave, as long as their policies: (1) satisfy the AB 1522 accrual, usage, and carry over requirements; and (2) provide no less than 24 hours of paid sick leave annually.

Qualified Use for Leave Paid sick days may be used for the diagnosis, care, or treatment of an existing health condition for, or the preventative care of, an employee, or an employee’s immediate family member.

Covered family members include spouses, registered domestic partners, children (regardless of age), parents (including step-parents and parentsin-law), grandparents and siblings. Paid sick days are also available for employees who are the victims of domestic violence, sexual assault, or stalking.

Employees must provide “reasonable advance notification” of their need to use the leave as soon as practicable. The law specifically permits these requests to be made orally or in writing.

Notice and Recordkeeping Requirements Employers must provide employees with written notice of their available amount of paid sick leave or PTO leave provided in lieu of sick leave. This notice must be either on the employee’s itemized wage statement or in a separate writing provided on the employee’s pay date at the time wages are paid. AB 1522 also imposes new record retention requirements. Employee usage and

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accrual must be documented and retained for at least three years. These records must be made available for employee inspection within 21 days of a written or oral request. If an employer fails to keep adequate records, it will be presumed that the affected employee is entitled to the maximum number of accruable hours under the law.

At the time of hiring, new employees must be provided, as part of the Wage Theft Prevention Act notice, notice of their entitlement to paid sick leave and their right to file a complaint with the Labor Commissioner where violations occur. Employers will also be required to post a workplace notice from the Labor Commissioner regarding this new law.

Applicability of AB 1522 This law will not apply to individuals who provide in-home supportive services, certain air carrier employees such as flight deck or cabin crew members subject to the federal Railway Labor Act, or employees covered by a valid collective bargaining agreement that expressly provides for paid sick days. However, unlike other California leave laws, there is no exemption for small employers. Part-time and temporary employees are covered as well.

Enforcement and Penalties Notably, this law establishes a rebuttable presumption of unlawful retaliation for any adverse employment Paid Sick Leave — continued on page 69 O C T O B E R

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Your Elected Representatives Congress District 38: Linda Sanchez (D) 17906 Crusader Ave., Suite 100 Cerritos, CA 90703 (562) 860-5050 Fax: (562) 924-2914 http://lindasanchez.house.gov District 39: Ed Royce (R) 210 W. Birch Street, Suite 201 Brea, CA 92821 (714) 255-0101 Fax: (714) 255-0109 http://www.royce.house.gov/ District 45: John Campbell (R) 20 Pacifica, Ste. 660 Irvine, CA 92618 (949) 756-2244 Fax: (949) 251-9309 http://campbell.house.gov District 46: Loretta Sanchez (D) 12397 Lewis St., Ste. 101 Garden Grove, CA 92840 (714) 621-0102 Fax: (714) 621-0401 http://www.lorettasanchez.house. gov/ District 47: Alan Lowenthal (D) 100 W. Broadway West Tower, Ste. 600 Long Beach, CA 90802 http://lowenthal.house.gov/ District 48: Dana Rohrabacher (R) 101 Main Street #380 Huntington Beach, CA 92648 (714) 960-6483 http://rohrabacher.house.gov/ District 49: Darrell Issa (R) 1800 Thibodo Rd., Suite 310 Vista, CA 92081 (760) 599-5000 Fax: (760) 599-1178 http://issa.house.gov/

State Senate District 29: Bob Huff (R) 1800 E. Lambert Rd., Suite 150 Brea, CA 92821 (714) 671-9474 Fax: (714) 671-9750 http://cssrc.us/web/29/

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District 32: Norma Torres (D) 4959 Palo Verde St., Suite 103C Montclair, CA 91763 (909) 621-2783 Fax (909) 621-7483 http://sd32.senate.ca.gov/ District 34: Lou Correa (D) 2323 N. Broadway, Suite 245 Santa Ana, CA 92706 (714) 558-4400 http://sd34.senate.ca.gov/ District 36: Joel Anderson (R) 500 Fesler Street, #201 El Cajon, CA 92020 (619) 596-3136 Fax: (619) 596-3140 http://district36.cssrc.us District 37: Mimi Walters (R) 30 Executive Park Suite 250 Irvine, CA 92614 (949) 223-5037 Fax: (949) 223-5487 http://cssrc.us/web/37/

State Assembly District 55: Curt Hagman (R) 13920 City Center Drive, Suite 260 Chino Hills, CA 91709 (909) 627-7021 Fax: (909) 627-1841 http://arc.asm.ca.gov/member/60/ District 65: Sharon Quirk-Silva (D) 1400 North Harbor Blvd., Suite 601 Fullerton, CA 92835 (714) 526-7272 Fax (714) 526-7278 http://asmdc.org/members/a65/ District 68: Don Wagner (R) 17821 East 17th St., Suite 150 Tustin, CA 92780 (714) 665-6868 Fax (714) 665-6867 http://arc.asm.ca.gov/member/ AD68 District 69: Tom Daly (D) 2400 E. Katella Avenue, Suite 640 Anaheim, CA 92806 (714) 939-8469 Fax: (714) 939-8986 http://asmdc.org/members/a69

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District 72: Travis Allen (R) 17011 Beach Blvd., Ste 1120 Huntington Beach, CA 92647 (714) 843-4966 Fax: (714)843-6375 http://arc.asm.ca.gov/member/ AD72/ District 73: Diane Harkey (R) 29122 Rancho Viejo Road, Suite 111 San Juan Capistrano, CA 92675 (949) 347-7301 Fax: (949) 347-7302 http://arc.asm.ca.gov/member/ AD73/ District 74: Allan Mansoor (R) 1503 South Coast Dr. #205 Costa Mesa, CA 92626 714-668-2100 Fax: 714-668-2104 http://arc.asm.ca.gov/member/ AD74/

Orange County Supervisors 1st District: Janet Nguyen 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3110 Fax: (714) 834-5754 Janet.Nguyen@ocgov.com 2nd District: John W. Moorlach 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3220 Fax: (714) 834-6109 District2@ocgov.com 3rd District: Todd Spitzer 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3330 Fax: (714) 834-2786 Todd.Spitzer@ocgov.com 4th District: Shawn Nelson 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3440 Fax: (714) 934-2045 Fourth.District@ocgov.com 5th District: Pat Bates 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3550 Fax: (714) 834-2670 PatBates@ocgov.com

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Municipal Aliso Viejo City Council 12 Journey, Suite 100 Aliso Viejo, CA 92656 Phone: (949) 425-2500 http://www.cityofalisoviejo.com/ Carmen Cave, Mayor Phillip B. Tsunoda, Mayor Pro Tem Ross Chun, Councilmember Mike Munzing, Councilmember William “Bill” Phillips, Councilmember Anaheim City Council 200 S. Anaheim Blvd.

Anaheim, CA 92805 Phone: (714) 765-5247 http://www.anaheim.net/ Tom Tait, Mayor Gail Eastman, Mayor Pro Tem Jordan Brandman, Councilmember Lucille Kring, Councilmember Kris Murray, Councilmember Brea City Council One Civic Center Cir., Brea, CA 92821-5732 Phone: (714) 990-7600 http://www.cityofbrea.net Ron Garcia, Mayor Brett Murdock, Mayor Pro Tem Christine Marick, Councilmember Roy Moore, Councilmember Marty Simonoff, Councilmember Buena Park City Council 6650 Beach Blvd.

Buena Park, CA 90622 Phone: (714) 562-3754 Fax: (714) 562-3506 http://www.buenapark.com/ Elizabeth Swift, Mayor Miller Oh, Mayor Pro Tem Art Brown, Councilmember Steve Berry, Councilmember Fred Smith, Councilmember Costa Mesa City Council 77 Fair Drive Costa Mesa, CA 92626 Phone: (714) 754-5000 http://www.costamesaca.gov Jim Righeimer, Mayor Stephen Mensinger, Mayor Pro Tem Sandra Genis, Councilmember Wendy Leece, Councilmember Gary Monahan, Councilmember Elected Representatives — continued on page 49

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Elected Representatives — continued from page 48 Cypress City Council 5275 Orange Ave. Cypress, CA 90630 Phone: (714) 229-6700 http://www.ci.cypress.ca.us/ Prakash Narain, Mayor Leroy Mills, Mayor Pro Tem Doug Bailey, Councilmember Rob Johnson, Councilmember Mariellen Yarc, Councilmember Dana Point City Council 33282 Golden Lantern Dana Point, CA 92629 Phone: (949) 248-3500 Fax: (949) 248-9920 http://www.danapoint.org/ Steve H. Weinberg, Mayor Lisa A. Bartlett, Mayor Pro Tem Bill Brough, Councilmember Carlos Olvera, Councilmember Scott Schoeffel, Councilmember

Huntington Beach City Council 2000 Main St. Huntington Beach, CA 92648 Phone: (714) 536-5202 Fax: (714) 536-5233 http://www.ci.huntington-beach. ca.us/ Connie Boardman, Mayor Matthew Harper, Mayor Pro Tem Joe Carchio, Councilmember Jill Hardy, Councilmember Jim Katapodis, Councilmember Joe Shaw, Councilmember Dave Sullivan, Councilmember Irvine City Council One Civic Center Plaza Irvine, CA 92606 Phone: (949) 724-6233 http://www.cityofirvine.org/ Steven Choi, Mayor Jeff Lalloway, Mayor Pro Tem Larry Agran, Councilmember Beth Krom, Councilmember Christina Shea, Councilmember

Fountain Valley City Council 10200 Slater Ave. Fountain Valley, CA 92708 Phone: (714) 593-4400 Fax: (714) 593-4494 http://www.fountainvalley.org/ Mark McCurdy, Mayor Michael Vo, Mayor Pro Tem Cheryl Brothers, Councilmember John Collins, Councilmember Steve Nagel, Councilmember

La Habra City Council 201 E. La Habra Blvd.

La Habra, CA 90633 Phone: 562-905-9700 Fax: 562-905-9781 http://www.lahabracity.com Rose Espinoza, Mayor Tom Beamish, Mayor Pro Tem Michael Blazey, Councilmember James Gomez, Councilmember Tim Shaw, Councilmember

Fullerton City Council 303 W. Commonwealth Ave. Fullerton, CA 92832 Phone: (714) 738-6311 http://www.ci.fullerton.ca.us/ Bruce Whitaker, Mayor Doug Chafee, Mayor Pro Tem Jennifer Fitzgerald, Councilmember Jan Flory, Councilmember Greg Sebourn, Councilmember

La Palma City Council 7822 Walker St. La Palma, CA 90623 Phone: (714) 690-3300 Fax: (714) 523-2141 http://www.cityoflapalma.org/ Steve Hwangbo, Mayor Steve Shanahan, Mayor Pro Tem G. Henry Charoen, Councilmember Gerard Goedhart, Councilmember Peter Kim, Councilmember

Garden Grove City Council 11222 Acacia Pkwy.

Garden Grove, CA 92840 Phone: (714) 741-5000 http://www.ci.garden-grove.ca.us/ Bruce A. Broadwater, Mayor Dina Nguyen, Mayor Pro Tem Steven R. Jones, Councilmember Christopher V. Phan, Councilmember Kris Beard, Councilmember

Laguna Beach City Council 505 Forest Ave. Laguna Beach, CA 92651 Phone: (949) 497-3311 Fax: (949) 497-0771 http://www.lagunabeachcity.net/ Kelly Boyd, Mayor Elizabeth Pearson, Mayor Pro Tem Steve Dicterow, Councilmember Toni Iseman, Councilmember Bob Whalen, Councilmember

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Laguna Hills City Council 24035 El Toro Road Laguna Hills, CA 92653 Phone: (949) 707-2610 http://www.ci.laguna-hills.ca.us/ Barbara Kogerman, Mayor Andrew Blout, Mayor Pro Tem Randal Bressette, Councilmember Melody Carruth, Councilmember Dore Gilbert, Councilmember

Mission Viejo City Council 200 Civic Center Mission Viejo, CA 92691 Phone: (949) 470-3000 http://cityofmissionviejo.org/ Rhonda Reardon, Mayor Patricia Kelley, Mayor Pro Tem David Leckness, Councilmember Cathy Schlicht, Councilmember Frank Ury, Councilmember

Laguna Niguel City Council 30111 Crown Valley Parkway Laguna Niguel, CA 92677 Phone: (949) 362-4300 Fax: (949) 362-4340 http://www.cityoflagunaniguel.org Linda Lindholm, Mayor Jerry McCloskey, Mayor Pro Tem Laurie Davies, Councilmember Jerry Slusiewicz, Councilmember Robert Ming, Councilmember

Newport Beach City Council 100 Civic Center Drive Newport Beach, CA 92660 Phone: (949) 644-3309 http://www.newportbeachca.gov/ District 1: Michael F. Henn, Councilmember District 2: Anthony Petros, Councilmember District 3: Rush Hill, Mayor Pro Tem District 4: Leslie Daigle, Councilmember District 5: Ed Selich, Councilmember District 6: Nancy Gardner, Councilmember District 7: Keith Curry, Mayor

Laguna Woods City Council 24264 El Toro Road Laguna Woods, CA 92637 Phone: (949) 639-0500 Fax: (949) 639-0591 http://www.lagunawoodscity.org/ Robert Ring, Mayor Milt Robbins, Mayor Pro Tem Cynthia Conners, Councilmember Bert Hack, Councilmember Noel Hatch, Councilmember Lake Forest City Council 25550 Commercentre Drive, Ste. 100 Lake Forest, CA 92630 Phone: (949) 461-3400 Fax: (949) 461-3511 http://www.lakeforestca.gov/ Scott Voigts, Mayor Kathryn McCullough, Mayor Pro Tem Peter Herzog, Councilmember Adam Nick, Councilmember Dwight Robinson, Councilmember Los Alamitos City Council 3191 Katella Ave. Los Alamitos, CA 90720 Phone: 562-431-3538, Ext. 220 http://www.cityoflosalamitos.org Warren Kusumoto, Mayor Gerri Graham-Mejia, Mayor Pro Tem Troy Edgar, Councilmember Dean Grose, Councilmember Richard D. Murphy, Councilmember

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Orange City Council 300 E. Chapman Ave. Orange, CA 92866 Phone: (714) 744-2225 Fax: (714) 744-5523 http://www.cityoforange.org/ Tita Smith, Mayor Mark Murphy, Mayor Pro Tem Mike Alvarez, Councilmember Denis Bilodeau, Councilmember Fred Whitaker, Councilmember Placentia City Council 401 E. Chapman Ave. Placentia, CA 92870 Phone: (714) 993-8117 http://www.placentia.org/ Scott W. Nelson, Mayor Joseph V. Aguirre, Mayor Pro Tem Connie Underhill, Councilmember Chad Wanke, Councilmember Jeremy Yamaguchi, Councilmember Rancho Santa Margarita City Council 22112 El Paseo Rancho Santa Margarita, CA 92688 Phone: (949) 635-1800 http://www.cityofrsm.org/ Tony Beall, Mayor Carol Gamble, Mayor Pro Tem Steve Baric, Councilmember Brad McGirr, Councilmember Jesse Petrilla, Councilmember

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San Clemente City Council 100 Avenida Presidio San Clemente, CA 92672 Phone: (949) 361-8200 Fax: (949) 361-8285 http://san-clemente.org/ Bob Baker, Mayor Tim Brown, Mayor Pro Tem Lori Donchak, Councilmember Jim Evert, Councilmember Chris Hamm, Councilmember San Juan Capistrano City Council 32400 Paseo Adelanto San Juan Capistrano, CA 92675 Phone: (949) 493-1171 Fax: (949) 493-1053 http://www.sanjuancapistrano.org/ John Taylor, Mayor Sam Allevato, Mayor Pro Tem Roy L. Byrnes, Councilmember Larry Kramer, Councilmember Derek Reeve, Councilmember Santa Ana City Council 20 Civic Center Plaza PO Box 1988, M31 Santa Ana, CA 92701 Phone: (714) 647-6900 Fax: (714) 647-6954 http://www.ci.santa-ana.ca.us/

Miguel Pulido, Mayor Ward 1: Vincent Sarmiento, Councilmember Ward 2: Michele Martinez, Councilmember Ward 3: Angelica Amezcua, Councilmember Ward 4: David Benavides, Councilmember Ward 5: Roman Reyna, Councilmember Ward 6: Sal Tinajero, Mayor Pro Tem Seal Beach City Council 211 8th Street Seal Beach, CA 90740 Phone: (562) 431-2527 Fax: (562) 493-9857 http://www.sealbeachca.gov District 1: Ellery Deaton, Mayor Pro Tem District 2: David Sloan, Councilmember District 3: Gordon Shanks, Councilmember District 4: Gary Miller, Mayor District 5: Michael Levitt, Councilmember

Stanton City Council 7800 Katella Ave. Stanton, CA 90680 Phone: (714) 379-9222 http://www.ci.stanton.ca.us/ David Shawver, Mayor Alexander Ethans, Mayor Pro Tem Brian Donohue, Councilmember Rigoberto Ramirez, Councilmember Carol Warren, Councilmember Tustin City Council 300 Centennial Way Tustin, CA 92780 Phone: (714) 573-3000 http://www.tustinca.org/ Al Murray, Mayor Charles “Chuck” Puckett, Mayor Pro Tem Allan Bernstein, Councilmember Rebecca Gomez McKeon, Councilmember John Nielsen, Councilmember Villa Park City Council 17855 Santiago Blvd.

Villa Park, CA 92861 Phone: (714) 998-1500 Fax: (714) 998-1508 http://www.villapark.org/

Brad Reese, Mayor Rick Barnett, Mayor Pro Tem Diana Fascenelli, Councilmember Greg Mills, Councilmember Deborah Pauly, Councilmember Westminster City Council 8200 Westminster Ave. Westminster, CA 92683 Phone: (714) 898-3311 Fax: (714) 373-4684 http://www.westminster-ca.gov/ Tri Ta, Mayor Andy Quach, Mayor Pro Tem Diana Carey, Councilmember Sergio Contreras, Councilmember Margie Rice, Councilmember Yorba Linda City Council 4845 Casa Loma Ave. PO Box 87014 Yorba Linda, CA 92885 Phone: (714) 961-7100 http://www.ci.yorba-linda.ca.us/ J Thomas Lindsey, Mayor Craig Young, Mayor Pro Tem John Anderson, Councilmember Eugene Hernandez, Councilmember Mark Schwing, Councilmember

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Accounting Software AMSI

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Pierce-Eislen

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Appliance leasing

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

For Rent Media Solutions

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Move

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Axiometrics, Inc.

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Apartment Market Research Data

Appliance Warehouse

Apartment Finder

Law Office of Steven F. Schroeder

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Appliances Sales, Service & Leasing

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Online apartment guide

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Apartment/Student Housing

L and D Appliance Corp.

Orange County Register

Major appliances for apartments

SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council

Answering Service

— continued on page 54

Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

24/7 Bilingual Telephone Answering Service

Apartment Rental Publications & Services apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

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Product & Service Council

Asphalt Sales & Service

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M & M Contracting, Inc.

David S. Schonfeld, A Professional Law Corp.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Attorneys

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Brennan Law Group

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC

First Metro Appraisals

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

See the Advertisers Index on Page 72 for the location of our ad.

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Wesierski & Zurek, LLP

Terence P. Carney One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — www.wzllp.com

Specializing in Landlord/Tenant, Premises liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Awnings The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Bath Renovations Buffalo Maintenance, Inc.

Complete kitchen and bath restoration and refinishing company.

Boiler Systems

Ruzick & Wallace, LLP

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Eviction Attorneys

See the Advertisers Index on Page 72 for the location of our ad.

PAVING COMPANY, INC. • Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net n

See the Advertisers Index on Page 72 for the location of our ad.

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

N E W S

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

California Bath Restoration

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

A P A R T M E N T

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Duringer Law Group, PLC

Fisher & Phillips, LLP

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Law Office of Steven F. Schroeder

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

• Asphalt Overlays • New Installations • Seal Coating

Specializing in residential and commercial evicitons with flat rates and prompt, professional service

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

(949) 552-7831

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

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Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Product & Service Council — continued on page 56

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REGISTER TODAY FOR JUST $815* VISIT WWW.NAAHQ.ORG/CAM

Your Growth Opportunity!

EARN YOUR CAM ONLINE.

Earn your Certified Apartment Manager (CAM) designation online and increase your community’s Net Operating Income. NAAEI developed the CAM Online course to provide affordable, convenient, self-paced training. Whether you are a new or experienced apartment manager, you can improve your: Financial Management Skills Ability to Report Financial Performance Management of Your Onsite Team

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R3 Construction, Inc.

Product & Service Council

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

continued from page 54

Water Heater Man, Inc.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Buying Group Professional Apartment Services

Camera Systems

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Cabinet Refinishing

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Sharon & Sons Floor to Ceiling

Carpentry

See the Advertisers Index on Page 72 for the location of our ad.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Turnaround Solutions, LLC

Brent Collins Construction

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

We are a full service company specializing in interior renovations and unit turns.

Cleaning Service

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Cabinets Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Tidy

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Custom & standard cabinets for all areas. No job too small!

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Coin-Operated Laundry Equipment All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Carpet Cleaning

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

ServiceFirst Restoration, Inc.

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

We are a full service company specializing in interior renovations and unit turns.

Appliance World

General Contractor

Did you know AAOC is on Facebook?

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

Home keeping/Home cleaning. Like hotel housekeeping in your home! See the Advertisers Index on Page 72 for the location of our ad.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Buffalo Maintenance, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Multicom, Inc.

Buyers Access

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

R&B Wholesale Distributors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Orco Apartment Supply, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

Water heater/boiler service and installation

Carpet Sales & Service

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Coinmach Corp.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 58

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Product & Service Council

Rent Recovery Service

Construction

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

continued from page 56

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Specializing in residential & commercial evictions.

Commercial Gas Grills

See the Advertisers Index on Page 72 for the location of our ad.

AEI Corporation

See the Advertisers Index on Page 72 for the location of our ad.

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Interstate Restoration

See the Advertisers Index on Page 72 for the location of our ad.

Defining the commercial outdoor grill and patio heat experience since 1966.

WASH Multi Family Laundry Systems

Commercial Patio Heaters

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

McCormack Roofing Weatherproofing & Construction

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Collections

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

AEI Corporation

Coin-operated laundry equipment

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Defining the commercial outdoor grill and patio heat experience since 1966.

Concrete Maintenance & Repair

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

M & M Contracting, Inc.

ServiceFirst Restoration, Inc.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

SoCal Builders Services

General Contractor

General Contractor

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

CONCRETE • ASPHALT – Stamped – V gutters

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MASONARY BLOCK WALLS • RETAINING WALLS

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

H.H.H Commercial General Builders Inc.

866-331-1031

— Quality Since 1986 —

562-843-3242

www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Premier Roofing & Building Co Inc.

Consulting

Drain Cleaning

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

California Rooter & Plumbing

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Countertops

SoCal Builders Services

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Buffalo Maintenance, Inc.

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Discount Drain & Plumbing Repair

Doors

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

R3 Construction, Inc.

Sharon & Sons Floor to Ceiling

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Premier Roofing & Building Co Inc.

Platinum Plumbing Services, Co.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Laminate, quartz & granite available. No job too small

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Republic Window & Doors

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Deck Coatings Alan Smith Pool Plastering, Inc.

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Draperies/Blinds/Window Coverings Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

LA Hydro-Jet & Rooter Service, Inc.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

General Contractor

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944 Flooring and window coverings

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Product & Service Council

— continued on page 60

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

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Service 1st

ServiceFirst Restoration, Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

continued from page 59

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Total Lighting Concepts, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Jason Bonilla 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 261-0419, Fax (909) 592-2488 jasonb@performanceelevator.com www.performanceelevator.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

We provide elevator maintenance, repairs & modernization.

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Environmental Consulting & Training American Environmental Specialists, Inc.

Fencing & Gates

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Electrical KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Buffalo Maintenance, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

National Econ Corp.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Environmental Services

R&B Wholesale Distributors, Inc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

American Environmental Specialists, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

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See the Advertisers Index on Page 72 for the location of our ad.

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

D & D Technologies Gate Hardware

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

A P A R T M E N T

Brennan Law Group

Performance Elevator Contractors, Inc.

Sharon & Sons Floor to Ceiling

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Evictions

Elevator Services

See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

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Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

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SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Hardwood Floor Refinishing

Buffalo Maintenance, Inc.

1 Day Wood Floor & Tile Grout Restoration

See the Advertisers Index on Page 72 for the location of our ad.

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

General Contractor

Financial

Flooring

Planning

Fantastic Flooring Company

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Willie Barron 8400 Secura Way Santa Fe Springs, CA 90670 (562) 693-1315, Fax (562) 693-1285 fantasticflrco@aol.com — www.fantasticflooringcompany.com

HMWC, CPAs & Business Advisors

Sharon & Sons Floor to Ceiling

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Heating & Air Conditioning Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration

Garage Doors

Interstate Restoration

Republic Garage Doors

Ferguson Enterprises

See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

See the Advertisers Index on Page 72 for the location of our ad.

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

General Contractor

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

R3 Construction, Inc.

KIVA Kitchen & Bath

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Major appliances for apartments

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Grout Restoration

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

1 Day Wood Floor & Tile Grout Restoration

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Fire Extinguishers Shield Fire Protection

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Handyman

See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Service 1st

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Fitness Equipment

Buffalo Maintenance, Inc.

Tom Dawson 4400 NE 77th Ave #300 Vancouver, WA 98662 (800) 288-6635 tdawson@startrac.com — www.startrac.com

L and D Appliance Corp.

R&B Wholesale Distributors, Inc.

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Star Trac

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

See the Advertisers Index on Page 72 for the location of our ad.

Manufacture & sell fitness equipment for commercial grade use.

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Product & Service Council — continued on page 62

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Internet Services

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Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

apartments.com/LA Times

Cheryl Binns All State Insurance

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Move

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity) See the Advertisers Index on Page 72 for the location of our ad.

Davis & Madden Insurance Agency, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

We are a full service company specializing in interior renovations and unit turns.

Online apartment guide

Kitchen Renovations

Chase Commercial Term Lending

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Buffalo Maintenance, Inc.

Apartment insurance, auto & home packages — several companies to choose from.

Farmer’s Insurance — Theresa Simes Agency

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Sharon & Sons Floor to Ceiling

Marrs Maddocks & Associates Insurance Services, Inc. Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Landscape Cresta Verde Landscape Construction Morgan Wilson 1759 E. Borchard Avenue Santa Ana, CA 92705 (714) 568-1186, Fax (714) 568-0519 morgan@crestaverdelandscape.com www.crestaverdelandscape.com

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans

See the Advertisers Index on Page 72 for the location of our ad.

PHD Insurance Brokers, Inc.

Chase Multifamily Lending

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

California Bath Restoration

Complete kitchen and bath restoration and refinishing company.

Commercial, Personal & Health Insurance

Lending Institutions

Independence Bank

Mai Ly-Vu 17782 E. 17th Street, Suite 101 Tustin, CA 92780 (657) 229-7219, Fax (657) 229-7229 mly-vu@iBankCA.com — www.iBankCA.com

Full service commercial bank, commercial real estate lending, sutomized personal/business banking

Luther Burbank Savings

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Full landscape services – Irrigation Renovations, Maintenance, Construction, Renovations, Trees, Drains, Design

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Los Gatos, Inc.

Opus Bank

Rey Insurance Services, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Walker & Dunlop

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

Wells Fargo Multifamily Capital Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Specialized lending programs for multifamily properties.

Lighting

TO CALL…800 640-4743 TODAY

DirecSupply, Inc.

WWW.PHDINSURANCEBROKERS.COM

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

info@phdinsurancebrokers.com License # 0462338

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Ferguson Enterprises

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more See the Advertisers Index on Page 72 for the location of our ad.

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

RoofLIFE Management, Inc.

Maintenance

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Mailboxes

Performance Elevator Contractors, Inc. Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

SoCal Builders Services

Mold Remediation

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

We provide elevator maintenance, repairs & modernization

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Interstate Restoration

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Product & Service Council BUFFALO.AD.Resized:Layout 1

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YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

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Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

BuffaloMaintenance.com

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Salvador Munguia Painting Co.

Product & Service Council continued from page 63

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Natural Gas Consulting Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Western Exterminator

We are a full service company specializing in interior renovations and unit turns.

Residential and commercial pest control and termite control since 1921

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Plumbing

Dedicated Transportation Services

California Rooter & Plumbing

www.dedicatedtransportationservices.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

General Contractor

Patrol Services

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Paint Sales & Service

Dunn Edwards Paints

Pam Esparza 3015 Bristol Street Costa Mesa, CA 92626 (714) 421-0993 pam.esparza@dunnedwards.com – www.dunnedwards.com Complimentary services include: Written comparison bidding, Color Consultation, and Scheduling & Conducting job walks for paint bids.

R&B Wholesale Distributors, Inc.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Pest Control

Flat rate prices for all apartments. Certified Boiler Specialist.

Access Exterminator Service, Inc.

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Plumbing Fixtures DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Heat treatment equipment & training for bedbugs.

See the Advertisers Index on Page 72 for the location of our ad.

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Coast Plumbing, Heating & Air

Patio Covers

Village Patrol, Inc.

Outdoor Furniture & Refinishing

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

California Safety Agency

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Parking Enforcement

SoCal Builders Services

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

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Turnaround Solutions, LLC

Ornamental Iron

Brent Collins Construction

Full service termite & pest control. Over 30,000 Orange County termite inspections.

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

The Termite Guy

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Orco Apartment Supply, Inc.

Lloyd Pest Control

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

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R&B Wholesale Distributors, Inc.

Allen Properties

JLE Property Management

See the Advertisers Index on Page 72 for the location of our ad.

Property Management Services/Investments

L’Abri Management, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service

1st

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@contactjle.com

NPM Staffing

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Full service property management provider for 16+ units.

Monterey Group

Axiometrics, Inc.

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Pool/Spa Service & Repair Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Orange County Property Mgmt.

DM Smithco

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

See the Advertisers Index on Page 72 for the location of our ad.

Dominum, Inc.

Property Management

Ohana Properties

Emil or Irina Cioban 5000 Birch St. West Tower #3000 Newport Beach, CA 92780 (714) 510-0058, Fax (949) 485-5983 properties@dominuminc.net

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

Product & Service Council — continued on page 66

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$799.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council

Gorman & Associates

Property Management Software

continued from page 65

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

PMI Orange County

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Prestige Property Management

Property Management Staffing

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Sullivan Property Management

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

WestCoast Property Management

Janessa West 13 Corporate Plaza #100 Newport Beach, CA 92660 (714) 988-4400 rentals@westcoast-pm.com — www.westcoast-pm.com Specializes in rental properties 15 units or less

Realtors Commercial Alliance of Orange County (RCAOC)

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

See the Advertisers Index on Page 72 for the location of our ad.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Full Service Real Estate

Career Strategies

Roberts Management & Investments

Satellite Management Co.

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Reynolds Realty Advisors

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Prestige Property Management

NPM Staffing

Full Service Real Estate

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Opus Bank

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Sperry Commercial

Charlie Kennedy 18881 Von Karman Ave #800 Irvine, CA 92612 (949) 705-5000, Fax (949) 250-4015 charlie.kennedy@sperrycre.com — sperrycre.com

Rain Gutters Argos Systems

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Commercial Real Estate Specialists

Reconstruction

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

Real Estate Auction.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Nationwide online commercial and multifamily real estate marketplace

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

DRE #01141711

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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Premier Roofing & Building Co Inc.

Premier Roofing & Building Co Inc.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

RoofLIFE Management, Inc.

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Multicom, Inc.

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

McCormack Roofing Weatherproofing & Construction

Village Patrol, Inc.

Security Systems

Royal Roofing.com (RWS&P, Inc.)

Roofing

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

On-Site.com

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

California Safety Agency

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Resident Screening

Security Services

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Satellite TV

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Signs PRO Image Signs

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 68

NAA Community Site & Online Resource Center Now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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Product & Service Council continued from page 67

SmartAlert Service, Inc.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Telecommunications Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Los Gatos, Inc.

AUM

See the Advertisers Index on Page 72 for the location of our ad.

Tax Planning

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Student Housing Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Tree Service

Utilities & Sub Metering

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

Towing

Video Commercials

Dedicated Transportation Services

NPM Staffing

TO’ and MO’ Towing

Water Heaters

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Towing company with 4 locations in Orange County.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Training

Coast Plumbing, Heating & Air

NPM Staffing

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

24/7 Bilingual Telephone Answering Service

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame 6 8

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Ferguson Enterprises

Buffalo Maintenance, Inc.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Apex Window Décor

See the Advertisers Index on Page 72 for the location of our ad.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

See the Advertisers Index on Page 72 for the location of our ad.

Windows

RoofLIFE Management, Inc.

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

Brent Collins Construction

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Republic Window & Doors

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Waterproofing

R3 Construction, Inc.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

SoCal Builders Services

Flat rate prices for all apartments. Certified Boiler Specialist.

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

Service

Window Coverings

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

Paid Sick Leave — continued from page 47 action occurring within 30 days of an employee engaging in certain protected activity. Protected activity is broadly defined as: (1) filing a complaint with the Labor Commissioner for violations under this law, (2) cooperating with an investigation or prosecution of a violation of this law, or (3) opposing an employer’s policy, practice, or act that violates this law. This presumption of retaliation is an unprecedented addition to California leave laws.

The Labor Commissioner is charged with authority to enforce and regulate AB 1522. Upon finding a violation of the law occurred, the Labor Commissioner may order “any appropriate relief ” including reinstatement, backpay, payment of unlawfully withheld sick days, administrative penalties, and enforce

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ment fines payable to the state. The law also authorizes the Labor Commissioner or the Attorney General to institute a civil action, on behalf of aggrieved employees, to seek as reinstatement, backpay, administrative penalties, liquidated damages, and reasonable attorney’s fees.

Employers should also consider revising their employee handbook to account for these changes, as handbook language regarding sick leave that is not compliant with this new law might be used in an attempt to establish a violation of this new law.

Preparing for this Law In anticipation of these sweeping new changes, California employers should update their sick leave and record retention policies to ensure compliance. Managers and supervisors need to be informed of the company’s new policy changes and advised of their added responsibilities. Employers must also ensure that their employee wage statements for California employees comply with the new notice requirements under AB 1522.

Christine Baran is a partner in the Irvine, California

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office of the national labor and employment law firm Fisher & Phillips LLP. Please do not hesitate to contact her if you would like assistance complying with these new requirements or if you have any questions. She may be reached at (949) 7982165 or cbaran@laborlawyers.com

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ESCROW & EXCHANGE

ORNAMENTAL IRON

Safe Harbor Exhange, Inc.................................58

Alertt Access Gate Controls..............................60

ELEVATOR SERVICES

Brent Collins Construction...............................22

Performance Elevator........................................40

OUTDOOR FURNITURE

EVICTIONS

Got Shade...........................................................32

Block & Associates.................. Inside Back Cover

PAINT AND PAINTERS

Brennan Law Firm.............................................15

Rash Yambo Decking & Stairs..........................59

AIR CONDITIONING

CARPET CLEANING

Coast Plumbing, Heating & Air, Inc.................65

Service First Restoration, Inc. ..........................42

Duringer Law Group, PLC.... Inside Front Cover

Sondance Painting.............................................25

JM Air Conditioning & Heating.......................53

CLEANING SERVICE

Fast Eviction Service.........................................31

PATIO COVERS

APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............53

Tidy........................................................ See Insert COIN METER WASHERS, DRYERS— SALES, SERVICE

Steven D. Silverstein, Law Office......................18 FENCE CONTRACTORS

Alertt Access Gate Controls..............................60 Buffalo Maintenance, Inc..................................63

ORCO Apartment Suppy...................................44

Coinmach...........................................................17

R&B Wholesale Distributors, Inc. ....Back Cover

National Service.................................................22

RSSA Home Improvement Center......................5

FIRE & FLOOD RESTORATION

COLLECTIONS

Service First Restoration, Inc. ..........................42

APPRAISALS/VALUATIONS

Block & Associates.................. Inside Back Cover

FLOORING, REPAIRS, TILE

First Metro Appraisals.......................................11

Duringer Law Group, PLC.... Inside Front Cover

Brent Collins Construction...............................22

ASPHALT

Fast Eviction Service.........................................31

C & C Paving Company, Inc..............................54

CONCRETE MAINTENANCE & REPAIR

H.H.H Commercial General Builders, Inc.......58 Paveway..............................................................18 ATTORNEYS

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................15 Fast Eviction Service.........................................31 Wesierski & Zurek, LLC....................................25 Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................18 AWNINGS

Got Shade...........................................................32 The Awning Company.........................................7 BATHROOM REMODELING

Ferguson.............................................................71 BATHTUB REFINISHING

Bath Crafters......................................................54 BARBECUE CLEANING

OC BBQ Cleaning & Repair..............................31 BLINDS

Apex Window Decor.........................................12 Sharon & Sons Floor to Ceiling........................10 BOILER SYSTEMS

Debinaire Co......................................................20 CABINETS

Brent Collins Construction...............................22 RSSA Home Improvement Center......................5 Sharon & Sons Floor to Ceiling........................10

H.H.H Commercial General Builders, Inc.......58

Buffalo Maintenance, Inc..................................63 Carpet Crafts......................................................29 Ken Taylor Carpets............................................57

C & C Paving Company, Inc..............................54

Sharon & Sons Floor to Ceiling........................10

H.H.H Commercial General Builders, Inc.......58

GATED ENTRIES

CONSTRUCTION

Alertt Access Gate Controls..............................60

Brent Collins Construction...............................22

GLASS, SCREENS

Buffalo Maintenance, Inc..................................63 Got Shade...........................................................32 Service First Restoration, Inc. ..........................42

Anaheim Screen & Glass...................................11 Moore Replacements.........................................50 Traks R Us..........................................................66 HEATING, REPAIRS

COUNTER TOPS

Coast Plumbing, Heating & Air, Inc.................65

Sharon & Sons Floor to Ceiling........................10

JM Air Conditioning & Heating.......................53

DECK COATINGS, MAGNESITE REPAIRS,

RSSA Home Improvement Center......................5 INSURANCE

WATERPROOFING

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................63 Rash Yambo Decking & Stairs..........................59

Cheryl Binns — Allstate...................................24 Farmers Insurance — Theresa Simes Agency.................................42 PHD Insurance Brokers, Inc.......................41, 62

DOORS, WINDOWS

KITCHEN REMODELING

Anaheim Screen & Glass...................................11

Ferguson.............................................................71

Moore Replacements.........................................50

LEAK DETECTION

Republic Windows & Doors.............................28 Traks R Us..........................................................66 DRAINS

Aarow Drain & Plumbing.................................72

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................65 LENDING

Bona Fide Mortgage..........................................46 Chase/Scott Schweer............................................2

Got Shade...........................................................32 PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing.................................72 California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................65 Discount Drain & Plumbing Repair.................43 Ferguson.............................................................71 ORCO Apartment Suppy...................................44 RSSA Home Improvement Center......................5 PORCELAIN REFINISHING

Bath Crafters......................................................54 PROPERTY MANAGEMENT

J.D. Property Management..................................9 JLE Property Management Inc...........................6 Orange County Property Management............28 Roberts Management & Investments...............66 RAIN GUTTERS

Argos Home Systems.........................................72 REAL ESTATE INVESTMENTS

Hom Sotheby’s International Realty — The Stanfield Group.....................................14 Vanguard Investment Properties......................34 W. R. Gorman....................................................16 RECONSTRUCTION

Moore Replacements.........................................50 Service First Restoration, Inc. ..........................42 ROOFING CONTRACTORS

Dale’s Roofing....................................................67 Royal Roofing.....................................................30 Sierra Roofing....................................................68 SECURITY: GUARD SERVICE, GATE SYSTEMS & TRACKING

Alertt Access Gate Controls..............................60 SIGNS

ProImage Signs..................................................50

California Rooter & Plumbing..........................33

Rockhall Funding Corp.....................................52

TENANT PLACEMENT SERVICE

Coast Plumbing, Heating & Air, Inc.................65

LIGHTING SUPPLIES, FIXTURES, SERVICE

Star Real Estate — Bob & Sherry Newtols......45

Discount Drain & Plumbing Repair.................43

Lighthouse Electric..............................................8

TRAVEL AGENCIES

MAIL BOXES

Stewart Tours.....................................................51

ORCO Apartment Suppy...................................44

WATER HEATERS

R&B Wholesale Distributors, Inc. ....Back Cover

California Rooter & Plumbing..........................33

DRAPERIES, BLINDS

R&B Wholesale Distributors, Inc. ....Back Cover Sharon & Sons Floor to Ceiling........................10

RSSA Home Improvement Center......................5

Coast Plumbing, Heating & Air, Inc.................65

Brent Collins Construction...............................22

DRYWALL

MAINTENANCE, REPAIRS, PRODUCTS

Debinaire Co......................................................20

Buffalo Maintenance, Inc..................................63

Brent Collins Construction...............................22

Brent Collins Construction...............................22

Ferguson.............................................................71

CARPETS

ELECTRICIAN, ELECTRICAL MAINTENANCE

Buffalo Maintenance, Inc..................................63

ORCO Apartment Suppy...................................44

Carpet Crafts......................................................29

Buffalo Maintenance, Inc..................................63

R&B Wholesale Distributors, Inc. ....Back Cover

WINDOWS

Ken Taylor Carpets............................................57

Lighthouse Electric..............................................8

MASONRY

Republic Windows & Doors.............................28

H.H.H Commercial General Builders, Inc.......58

RSSA Home Improvement Center......................5

ORCO Apartment Suppy...................................44

ENVIRONMENTAL SERVICES

MOLD REMEDIATION

WINDOW COVERINGS

R&B Wholesale Distributors, Inc. ....Back Cover

American Environmental Specialists...............12

American Environmental Specialists...............12

Apex Window Decor.........................................12

Sharon & Sons Floor to Ceiling........................10

Service First Restoration, Inc. ..........................42

Service First Restoration, Inc. ..........................42

Sharon & Sons Floor to Ceiling........................10

CARPENTRY

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DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Need Questions Answered?

J.D. Property Management.................................9

Alertt Access Gate Controls.............................60

JLE Property Management Inc..........................6

American Environmental Specialists..............12

JM Air Conditioning & Heating......................53

Anaheim Screen & Glass..................................11

Lighthouse Electric.............................................8

Apex Window Decor........................................12

Lin-Ed’s Appliance Service & Repair..............53

Argos Home Systems........................................72

Moore Replacements........................................50

The Awning Company........................................7

National Service................................................22

Bath Crafters.....................................................54

OC BBQ Cleaning & Repair.............................31

Block & Associates..................Inside Back Cover Bona Fide Mortgage.........................................46 Brennan Law Firm............................................15 Brent Collins Construction..............................22 Buffalo Maintenance, Inc.................................63 C & C Paving Company, Inc.............................54 California Rooter & Plumbing.........................33 Carpet Crafts.....................................................29 Chase/Scott Schweer...........................................2 Cheryl Binns — Allstate..................................24 Coast Plumbing, Heating & Air, Inc................65 Coinmach..........................................................17 Dale’s Roofing...................................................67

Orange County Property Management...........28 ORCO Apartment Suppy..................................44 Paveway.............................................................18 Performance Elevator.......................................40 PHD Insurance Brokers, Inc......................41, 62 ProImage Signs.................................................50 R&B Wholesale Distributors, Inc. ...Back Cover Rash Yambo Decking & Stairs.........................59 Republic Windows & Doors............................28 Roberts Management & Investments..............66 Rockhall Funding Corp....................................52 Royal Roofing....................................................30 RSSA Home Improvement Center.....................5 Safe Harbor Exhange, Inc................................58

Debinaire Co.....................................................20

Service First Restoration, Inc. .........................42

Discount Drain & Plumbing Repair................43

Sharon & Sons Floor to Ceiling.......................10

Duringer Law Group, PLC....Inside Front Cover

Sierra Roofing...................................................68

Farmers Insurance —

Smart Alert Service..........................................23

Theresa Simes Agency.................................42

Sondance Painting............................................25

Fast Eviction Service........................................31

Star Real Estate — Bob & Sherry Newtols.....45

Contact one of our reliable membership service representatives

Ferguson............................................................71

Steven D. Silverstein, Law Office.....................18

First Metro Appraisals......................................11

Stewart Tours....................................................51

Got Shade..........................................................32

Tidy....................................................... See Insert

They will find your solution.

H.H.H Commercial General Builders, Inc......58

Traks R Us.........................................................66

Hom Sotheby’s International Realty —

Vanguard Investment Properties.....................34

@ (714) 245-9500

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Aarow Drain & Plumbing................................72

A P A R T M E N T

The Stanfield Group.....................................14

W. R. Gorman...................................................16

Ken Taylor Carpets...........................................57

Wesierski & Zurek, LLC...................................25

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Tenant Eviction Unlawful Detainer $

100

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com