10 Reasons Why Your Business Needs an Answering Service
In a digital world, with voicemail and numerous other forms of electronic messaging seem to rule our daily communications, hiring a professional answering service to take your incoming business calls can keep your company on the cutting edge. Here are 10 reasons why your business could benefit from answering services. 10) Always there for your customers. Imagine a customer service rep who never goes home, doesn’t sleep, doesn’t take lunch, step outside to smoke or even use the bathroom. Your customer never reaches an impersonal voicemail and always connects with an actual person. 9) Create positive buzz. With the all-consuming nature of social media and online review sites like Yelp, a few dissatisfied customers can poison your reputation to a potential audience of millions. On other hand, a satisfying, congenial customer experience can create a flood of generous comments and five-star ratings. 8) Look bigger than you are. Nothing leaves the impression that you’re running rinky-dink operation like defaulting calls to voicemail, or worse, an endlessly ringing phone. Live answering services create the perception that your company is well-staffed and healthy, a force to be reckoned with. 7) Doing business in America There’s not much that callers hate more than getting transferred to India, or the Philippines, reaching an operator whose English is halting at best. A 24/7 call center staffed by familiarsounding voices creates a high level of customer comfort.
6) Bring down your overhead. Maintaining a 24-hour staff of customer service reps is a huge drain on your bottom line. Utilizing a professional answering service keeps your expenses predictable and manageable. 5) Don’t pay for down-time. Call center services can be customized to offer service only when you need it most. No calls come in? No money going out. 4) You create the experience for customers. Not only can you provide scripts to operators, you can customize those scripts to different business situations. Call center reps always say exactly what you want them to say. 3) Become multi-lingual — instantly. Maintaining a customer support staff is expensive. Adding fluent Spanish-speakers is even more costly. Professional answering services offer a variety of languages allowing your company to service a much broader customer base. 2) Total reliability even in a crisis If you keep your call center in house, if your facility shuts down due to a natural disaster, fire or other unforeseen circumstance, your customer service shuts down with it. But a live answering service insures that even if the unthinkable happens, your customers will never notice the interruption. 1) Make more money Return on investment. Isn’t that what business is all about? With an answering service, you never miss an order or an opportunity for new business. No more “almosts” and “what-ifs.” You are now a business that never closes, so anytime any potential buyer, investor or any other
potential source of revenue needs to get through to you, there you are. The money you spend on telephone answering brings dollars into your company. For more information visit: http://www.answerunited.com.