TITLE: How Your Business Can Benefit from a Virtual Receptionist SUMMARY: From saving money and time to increasing professionalism, there are many reasons businesses benefit from a virtual receptionist. Find out how your business can benefit from a virtual receptionist. BODY TEXT: The time to start considering a virtual receptionist is when your business cannot handle the volume of calls it is receiving. Instead of allowing your customers to wait on the line or become dissatisfied, lose business or stress out your existing employees, it is advisable to consider outsourcing the call-related workload to virtual receptionists. Virtual receptionists can be thought of as virtual assistants; however, their sole responsibilities are to manage phone calls on behalf of the company. They do not have to deal with work in the back office or other duties, which leaves more time for your other employees to do so. Focus On More Important Business One of the best benefits of having a virtual receptionist is that they allow for your business to spend time on more important tasks and issues, such as administration, sales and general efficiency. You will no longer have to worry about who is answering the calls and emails. It is also possible to delegate virtual receptionists to schedule meetings and take care of invoices. It is a huge stress reliever to know that a professional is taking care of your business calls during office hours. Support You Can Count On It can be quite stressful to handle all aspects of your own business and it is beneficial to your business, as well as state of mind, to have a virtual receptionist that can provide you with guaranteed support. They are in charge of handling paperwork (that is related to phone calls, customers, and what you choose to have them keep track of) and are organized. They also relay messages, emails and necessary phone calls to the appropriate personnel. It can be much more relaxing to know that you are not required to handle each and every aspect of the business in order for it to succeed. Increase Your Company’s Professionalism They also give your business a more professional atmosphere due to their phone call abilities, which can greatly benefit the company and satisfy customers. When hiring a virtual receptionist, it is best to find someone who has been trained, or has experience in customer
service. This will save you the time of training them and they should likely already have the required expertise to handle the job at a high standard. Those that have been trained well know how to satisfy customer inquiries and complaints in a professional way. It is also possible to hire a virtual receptionist to work outside of office hours.
Save Money By Cutting Costs Hiring call center services also ends up saving your company money. This is because you will not need to hire an individual to work on a full time salary, but can find a package that allows you to use virtual receptionists at an hourly rate. This also eliminates the payment of sick leave or holidays, which would be a must if you were to hire someone to work full time. Free Up Space In Your Office Because telephone answering can be done from anywhere, you do not have to worry about providing space in the office since virtual receptionists work from their own location and use their own tools. Separate Work & Home Businesses that operate from home, or those that have the lenience of performing their jobs from the comfort of their own homes, may find it challenging to keep personal and work life separate. When you hire a virtual receptionist, you do not have to worry about being bothered at home, outside of office hours or during the weekends, which is primarily when people engage in their personal activities. Call Center Solutions for Any Sized Business It doesn’t matter if you have a small or large business, anyone that is receiving calls at high volumes can help in many ways. Aside from improving customer service, they also allow the business to be much more efficient. Skills of your employees, and yourself, can be used in a better way , and seemingly boring or tedious tasks can be delegated, leaving time for you to improve your business in whichever way you see fit. KEYWORDS USED: call center services telephone answering BIO: Answer United delivers call center services, including virtual receptionists, throughout the United States. Because of 45 years of experience, the company has become America’s most reputable provider of call center services. Small businesses to Fortune 500 companies take advantage of the services of Answer United. The company stands out because of its staff,
comprised of agents who have undergone extensive training and have 15 years of experience.