Why Medical Offices Need 24 Hour Answering Services

Why Medical Offices Need 24 Hour Answering Services Most doctors are on call 24/7 because their patients may need them in the case of an emergency. This can be difficult to manage, as most doctors only see patients during normal business hours -- for example, 9 a.m. to 5 p.m. Patients with sick infants, or who need to schedule an early morning appointment for the next day because of an illness, cannot always call when the doctor is in the office and available. This can leave patients in a tough spot of having to wait until the morning to reach the doctor, or choosing to visit the emergency room at great personal cost for something that may or may not be life-threatening. The problem can be easily solved with a 24 hour answering service.

Medical answering services are necessary for doctors and many other health care professionals. Having an answering service ensures your patients can speak to a live representative who can assist them in a professional manner in their hour of need. Not only does this help ensure your patients are getting the care they need; it helps build a strong customer service foundation with the patient in need.

We all know how frustrating it can be to call any type of service organization and not be able to reach someone. A series of prerecorded messages and instructions can leave a caller confused and dissatisfied. These emotions can be exaggerated when someone’s health is at stake. By providing your patients with live phone answering services, you are showing them how important they are to you and building mutual trust and respect.

In addition to acting as a 24/7 call center, a medical telephone answering service can do much more.

They can handle calls about billing, provide information and take messages when you are with a patient or in the office but otherwise unable to come to the phone. In those cases where they might be doling out information, it can be scripted by you to fit your particular specialty and needs. This can save you valuable time and allow you to spend that time with patients.

A doctor’s answering service can also screen calls and forward only those directly to you that you have identified as important. If you are with a patient, in surgery or in a meeting, you cannot take calls. Your live phone answering service will use employees who have been trained, using your instructions, on how to screen calls. They will notify you by phone or text of calls that meet your criteria for importance and take messages or redirect the other calls. This allows you to carry out your duties with fewer interruptions.

Answer United provides 24 hour answering services to those working in the medical profession. The importance of being able to reach a doctor or other healthcare provider in times of need is not lost on them. Their staff has been providing medical answering services for doctors for many years. Your patients are important, and you want a telephone answering service that understands that.

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For more information visit us at : www.answerunited.com