The Benefits of a 24 Hour Answering Service
How a 24/7 Answering Service Can Help Your Business • You need to make sure that your clients are able to get through to your business 24/7. • A 24/7 answering service is an affordable alternative to staffing an in-house call center. • Before you let another client call go to voicemail, consider the benefits of a 24/7 answering service.
Giving the Big Business Feel to Small Companies • Giving your clients roundthe-clock access to your services can make a big impression. • Your fully trained call center staff acts as an extension of your business. • Clients and vendors will get the impression that you are a large business with its own 24-7 staffing.
Improving the Customer Experience • Customers will appreciate being able to call with concerns about your products any time of day or night. • Your after hours answering service will give excellent customer service to every caller, giving them a reason to choose you over the competition. • Your call center staff knows your industry and business, so your clients always get the right answers.
Offering a Friendly Voice • Many customers complain when they are directed to voicemail or automated systems. • A 24/7 answering service gives you the chance to stand out by offering live operators for every call. • Your customers will love speaking to a trained, friendly voice when they call.
Improving Your Sales • Your 24/7 answering service can help you to place after-hours orders from customers. • You can use the answering service as a marketing team, so each caller will know the features and benefits of your products. • Trained representatives can also offer appointment setting for you and your sales staff.
An Extension of Your Company • With answering services, you can provide scripts for call center employees. • Your customers will have no idea that they are calling a call center. • Call centers can help determine if calls are truly emergencies based on your direction.
Improve Employee Morale • If you have been trying to staff the phones 24/7 with current staff, your employees are likely tired. • Use a call center to handle your after hours calls • Your employees will immediately thank you for allowing them to have time with families and friends.
Avoid Unnecessary Overnight Calls • With an answering service, you only receive calls in an emergency. • By providing detailed scripts, you can avoid most of the overnight calls bothering employees. • Think of call center employees as an extension of your company.
Contact Us • www.answerunited.com • 800-937-5900 • custserv@answerunited.com