Benefits of a 24 Answering Service Employees and owners of small and midsize businesses often have to pull double duty, performing multiple functions in order to make the business run smoothly. As your business grows, however, you may discover you just cannot do it all by yourself. One solution is to outsource telephone answering duties to a small business answering service. Call answering services can handle many functions, from answering the phone 24/7, to taking orders, processing claims and providing information to customers. This type of live phone answering service can leave you free to focus on other tasks so you can grow your business even more. Around-the Clock Availability Whether you need a healthcare answering service to take calls from patients and schedule appointments, or an after-hours answering service for your plumbing or electrical business, your outsourced phone answering service will always be there to greet your customers with a warm, friendly voice. You won’t have to worry about your phones going unanswered when your office staff is late or absent for a shift. Never again will you have to worry that your customers are talking to someone who sounds tired, sleepy, or disgruntled, because your answering service only uses friendly, trained professionals. This helps to improve the overall customer experience, which can lead to better sales and more repeat clients. More Affordable Options for Your Business You could hire a full-time receptionist to answer phones and direct calls for your company, but that means you would have to pay a full-time salary and provide other benefits. When that person is on vacation or off sick, you are left without phone coverage. Unless you plan to hire enough staff to answer phones in shifts around the clock, you won't have phone coverage after the close of business each day. A telephone answering service from Answer United will never be absent or on vacation. There will always be friendly agents on duty to answer your phones, no matter the day of the week or the time of day. This type of service is a more affordable option for many businesses simply because there is no salary or benefits package to pay out. Increased Sales Potential Since your inbound call center is available 24/7, you have the opportunity to make more sales. Operators working from a specialized script that you develop can guide your customers and help them into making purchases they might not have made if there had been no one to answer the phone or handle their questions. Your call center staff can also help you set appointment for service consultations that can help increase sales. This is a critical aspect of an answering service for plumbers, electricians, and home repair specialists who often need help with appointment setting while they are working in the field. No matter what services your business provides, a 24-
hour call center can help increase your revenues. You may not have given much thought to an answering service before, or you may have thought that it would be too expensive. Now that you know the benefits and savings you could enjoy, don’t you think it’s time to hire a live answering service for your business? Whether you need a doctor’s answering service, HVAC answering service, or call center service, your office can always benefit from professional 24-hour business answering services. For more information visit us at: www.answerunited.com