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By Jon Robinson |
Uniting ground and air
Canadian Wildfire Conference continues growth at KF Centre in Kelowna
The Canadian Wildfire Conference took place in Kelowna, B.C., on October 17 at the KF Centre for Excellence, which primarily serves as a museum dedicated to the growth of aviation in Western Canada. The conference, attended by close to 400 people, is designed to bring together leaders from the three key pillars of wildfire suppression – ground, air and provincial fire agencies.
This unique conference platform is made possible by the collaboration of Annex Business Media brands Canadian Firefighter, Fire Fighting in Canada, Helicopters and Wings, which have now hosted the conference for two years under the new name of the Canadian Wildfire Conference. The event began life in 2020 as the Aerial Firefighting Conference.
The uniting of ground and air was easily visible for attendees as they approached the ramp directly in front of the KF Centre, which held a static display of eight wildfire trucks and five helicopters. The helicopters on display included a converted Sikorsky UH-60 Black Hawk brought in by Contour Helicopters, a S-92 operated by VIH Helicopters, a Bell 212 flown in by Blackcomb Helicopters, a Bell 429 from Valley Helicopters and an EC120 brought in by Phoenix Heliflight. A total of 56 exhibitors also added to the sector expertise shared at the conference.
The education program began with a keynote by Jason Brolund, Fire Chief for West Kelowna and Westbank First Nations, who walked attendees through last year’s devastating McDougall Creek Fire in Kelowna. Brolund shared a range of outcomes from the fire in terms of lessons learned, postevent support from the government and
West Kelowna Fire Chief Jason Brolund shares lesssons learned from the mcdougall creek fire.
community, and how to best represent an organization under heavy news attention.
Two panel discussions also highlighted the day’s educational component, beginning with a focus on ground and air interoperability, featuring panelists Greg Adams, Provincial Airtanker Coordination Officer, BC Wildfire Service; Chad Gartrell, Deputy Chief of Special Operations with West Kelowna Fire Rescue; and Brent Watson, Deputy Chief of Operations with West Kelowna Fire Rescue. The group discussed in detail how both ground and air are learning to cooperate better and what more can be done to save structures and costs.
The afternoon panel focused on innovation and technology projects with David Lind, Fire Chief for Vernon, B.C., describing the implementation of SenseNet wildfire detection. Helicopter operators Carson Sutton,
TOP DATA BURSTS… in this issue
1. The Bombardier 8000 jet is expected to be rated with a Mach 0.94 top speed. P.8. 2. The iPad Mini A17 Pro is 30% faster than its previous generation. P.14. 3. Cirrus has delivered 3,215 aircraft from its Vision Center in Knoxville. P.18.
4. Women make up just 5% of pilots. P.22. 5. StandardAero employs around 6,000 people over 55 facilities. P.25.
Director of Business Development, Helicopter Transport Services Canada, and Robert Gallagher, President and CEO, Coldstream Group of Companies, also joined the panel to provide insight into how they make investments under the growing threat of wildfires. All three panelists focused on the need for stronger cooperation with all levels of government. The aviation operators, in particular, focused on the need to develop a more robust system of government contracting to ensure investment, training and aircraft availability continue into the future.
The day also featured five sponsor presentations covering a range of topics, including, on the aviation side, Dr. Carrick Detweiler, CEO and co-founder of Drone Amplified, who provided insight into integrated drone systems for aerial ignition and forest fire mapping. Later in the day, Wayne Coulson, CEO of Coulson Group, provided an update into how that company is leading the charge in night aerial firefighting operations.
Three other presentations were provided by Wayne Stevens, President of Safetek Profire, who discussed supply and advancements in wildfire trucks; Rich Snyder, formerly of the Sierra Madre Fire Department in California, who went over foaming application advancements from Perimeter Solutions; and Wilf Mulder, Vice President, of JVCKENWOOD Canada, who discussed the importance of communications devices in the theatre of operation. | W
Actually Enjoy Work
ON THE FLY
THE LEAD
NLAF CELEBRATES 2024 ELSIE RECIPIENTS
The Northern Lights Aero Foundation on October 5 at the Pearson Convention Centre in Brampton, Ont., held the 15th annual Elsie Awards gala to recognize eight women for their outstanding achievements in aviation and aerospace. The awards program, named for aviation pioneer Elsie Gregory MacGill, recognizes industry leaders across seven categories. The 2024 Elsie Awards recipients include: Laura Sinclair,
co-founder and COO/CFO, Elevate Aviation (Business category); Sherry Cooper, President, Sky Wings Aviation (Business); Pat Greene Staff Systems Engineer and Technical Lead, Space Station Program, Robotics and Space Operations, MDA Space (Engineering); Elizabeth Mitches, Chief Pilot, Porter Airlines (Flight Operations); Erin Edwards, Captain, Canadian Armed Forces (Military); Terri Super, owner, Super T Aviation (Trailblazer); Cassandra Hepp, Lead Aircraft Maintenance Engineer, Heavy Aero (Rising Star); and Zoey Williams, First Officer B777, Air Canada (Rising Star).
COMMERCIAL
AIR CANADA PILOTS APPROVE CONTRACT
The Air Line Pilots Association said its members from Air Canada voted 67 per
Reach your Aviation Goals
Learn from the Experts
For over 35 years, AeroCourse has been a leader in advanced aviation training in Canada. We provide advanced aviation training and develop and publish manuals and workbooks, (available on our AeroCourse app) to assist pilots gain the knowledge they require for their IFR and ATPL exams. We offer regular IFR and ATPL seminars and hold specific advanced aviation courses inconjunction with airlines, colleges and flight schools. Our instructors are professional pilots and flight examiners with thousands of hours experience. We pride ourselves on high quality training and materials. Ask about our guarantee!
cent in favour of the new contract, despite earlier concerns the deal might be thwarted by entry-level pay and quality-of-life provisions. The new agreement provides the carrier’s approximate 5,400 pilots a cumu-
Eight Elsie Awards recipients are celebrated in Brampton on October 5 at the Northern Lights Aero Foundation gala.
Discover a new flight path
From the flight deck to the boardroom, discover all the places you can land with the new Bachelor of Aviation Management degree at Mount Royal University.
mru.ca/FlightPath
Dubai-Houston, Singapore-Los Angeles and London-Perth. The Global 8000 business jet upgrade is currently available for purchase by existing Global 7500 aircraft clients. Benefits of the upgrade will include improving the aircraft’s top speed, increasing its range and new low cabin altitudes.
SKYSERVICE BREAKS GROUND IN NAPA
Skyservice Business Aviation broke ground on a 60,000-square-foot complex at Napa County Airport (APC). Construction of Skyservice’s Napa operation is scheduled to be completed in late 2025. Skyservice explains the 15-acre land parcel will include a luxury FBO facility, roof-top restaurant, office space, a 40,000-square-foot hangar and nine-acre ramp. The hangar is designed with 28-foot-high doors that can accommodate the latest Bombardier, Dassault, and Gulfstream jets while also serving the needs of the general aviation community at the airport.
AERIAL EMERGENCY SERVICES
KEEWATIN ADDS PILATUS PC-24
Keewatin Air, a subsidiary of Exchange Income Corp., added Canada's first fully dedicated Pilatus PC-24 air ambulance, C-FMBO, to its fleet. The PC-24 jet is designed to operate on what Levaero Aviation, which oversaw the deal as Canada’s exclusive Pilatus dealer, describes as the many unimproved runways found across the country’s northern regions. The aircraft also features a large cargo door and a 501-cubic-foot, flat-floor cabin. Keewatin Air’s fleet also includes Pilatus PC-12 turboprop aircraft.
HELICOPTERS
NOVA SCOTIA RENEWS FLEET WITH AIRBUS
The government of Nova Scotia placed
an order for four Airbus H125 helicopters to be used by the Department of Natural Resources and Renewables, confirming a full fleet renewal. The aircraft will be used to support rapid response to wildfire suppresion, search and rescue, emergency and personnel transportation in remote areas, and aerial surveillance. The Department previously took delivery of four Airbus H125 in 2016.
AIRPORTS
YVR SECURITY CHECKS USING CT SCANNERS
Vancouver International became the first airport in Canada to deploy CT scanners, which provide 360-degree views via X-ray imaging. YVR served as a test location and has since installed five such machines. The Canadian Air Transport Security Authority said it plans to install the technology at airport checkpoints across the country in the coming years, in an effort to improve passsenger throughput and safety. | W
Shape the future of canada’s air force as an with KF Aerospace
Canada is entering a new era of military aircrew training, with SkyAlyne selected by the Government of Canada as the contractor for the Future Aircrew Training (FAcT) Program. KF Aerospace, a proudly Canadian company and founding partner in SkyAlyne, plays a critical role in ensuring the airworthiness of five new fleets of training aircraft for the 25+ year program.We are seeking experienced aerospace engineers today, particularly those transitioning from the Canadian Armed Forces (CAF), to join us in this pivotal role as Aircraft Fleet Engineers for FAcT. This is more than just an engineering job—it's an opportunity to shape the future of Canada's Air Force.
Start from the Ground Up
Imagine being at the forefront of a groundbreaking new program that is set to redefine aircrew training for Canada's Air Force. Your expertise will help drive the development and execution of a training program that will prepare the next generation of RCAF pilots, Air Combat Systems Operators, and Airborne Electronic Sensor Operators. This is a unique opportunity to have a lasting impact on military aviation in Canada and globally.
Your Work is Instrumental
The success of the FAcT Program relies heavily on the skills and dedication of its aerospace engineers. Your work will be crucial in managing airworthiness clearances and addressing fleet technical issues, directly influencing the operational readiness of one of the RCAF’s most vital programs. This role demands both technical proficiency and a strong commitment to excellence.
Work on State-of-the-Art Aircraft
One of the most exciting aspects of the FAcT Program is the chance to work on the RCAF's new fleet of training aircraft. The Grob 120TP, Pilatus PC-21,
Beechcraft/Textron King Air 260, DeHavilland Dash-8-400, and Airbus H-135 Helicopter will form the backbone of FAcT, stationed at training bases in Moose Jaw, Southport, and Winnipeg. You’ll be based in SkyAlyne’s Ottawa Joint Management Office, collaborating with the Department of National Defence and RCAF personnel to ensure program success. Whether handling risk management, configuration management, or technical problem resolution, you’ll apply your skills to some of the most advanced training aircraft in the world.
Competitive Compensation and Benefits
At KF Aerospace, we recognize the challenges of transitioning from military to civilian life. That’s why we offer competitive compensation and benefits to ease this transition. As part of the FAcT Program, you’ll enjoy a rewarding career with flexibility and a supportive team. Based in Ottawa, this role provides the perfect balance of professional challenge and personal well-being, with comprehensive benefits including health and dental coverage, pension matching, and relocation assistance for you and your family if you’re moving to Ottawa.
Be a Part of History
Canada’s military aircrew training has a storied history of excellence, and the FAcT Program is set to continue this legacy,especially as the Royal Canadian Air Force celebrates its 100th anniversary. By joining KF Aerospace and the SkyAlyne team, you’ll play a vital role in writing the next chapter of this proud history.
If you’re a retiring RCAF aerospace engineer looking for your next challenge, the FAcT Program with KF Aerospace and SkyAlyne offers a unique opportunity to continue serving your country in a meaningful and impactful way.
Join us in shaping the future of Canada's Air Force. Apply today and be part of
By David Carr |
The great sandwich war of 1958
When economy class found a footing in a New World of international travel
When is a sandwich not a sandwich? When the International Air Transport Association (IATA) says it isn’t. Or such was the case in 1958 when premium sandwiches served in the newly created economy cabins of several European airlines, such as the Scandinavian Air System (SAS) and Swissair, did not cut the regulatory mustard according to North American competitors like Pan American (Pan Am) and Trans World Airlines (TWA). To go to battle over a lowly sandwich appears quaint in 2024, especially when flying domestic where little is free. But international economy was just finding its footing in the late 1950s when IATA was hell bent on making the experience as miserable as possible. Besides, there is nothing lowly about a Danish smørrebrød.
Prior to the early 1950s, international flying was a luxury service reserved for the wealthy. IATA, an industry association formed in 1945, controlled what airlines could charge with an iron fist. By 1952, international airlines added tourist cabins with tickets 30 per cent lower than the highest fare, but still out of reach of the average family. Pan Am’s Juan Trippe was chaffing under the rigid fare setting authority of IATA, for which his airline was a founding member. Trippe ushered in larger airplanes as a means of democratizing air travel by opening it up to the masses. He once described air transport as having the choice of carrying the rich at high-prices, or the average man for what he could afford – “Pan American has chosen the latter course.” In fact, the airline did both.
At the dawn of the jet age in 1958, and with an opportunity to expanded revenue by filling these bigger airplanes with cheaper seats, airlines wanted to drill down further on price and introduce an ‘economy’ or ‘austerity’ ticket. This was a chance for airlines to market their inflight product to a new price-motivated passenger who had previously never stepped on an airplane. IATA was having none of it; convinced that introducing economy class may disrupt the overall quality of flights. Instead, the association sought to downgrade the quality of inflight service in the economy cabin.
A conference was held in Paris where
At the dawn of the jet age, an IATA conference held in Paris established standardized rules for economy service.
standardized rules for a “bare bones” economy service was established. Austerity was indeed the watchword. Only coffee, tea or mineral water would be served, alcoholic beverages were not available, even for sale, and modest variations of the menu’s offered in first and tourist class were out of the question. Food served to economy passengers was to be “simple, cold and inexpensive”. In shorthand, a sandwich. Which is where Europe’s and North America’s culinary cultures collided.
Pan Am and TWA handed out Americanstyle pre-packaged sandwiches such as ham and cheese, roast beef, and egg salad stuffed between thick slabs of bread. SAS rolled out a tantalizing menu of Danish smørrebrød sandwiches, generously piled with slices of meat, cheese, vegetables and garnishes served on a single slice of bread. SAS offered a choice of 16 varieties and claimed that since European bread slices were smaller than American slices, every tray consisted of three sandwiches served with a fork and knife.
At the height of the war, Swissair declared, “every man is entitled to his concept of a sandwich and we have ours.” Swissair was offering passengers 12 small appetizer sandwiches, an entrée sandwich following
by two dessert sandwiches. Which Pan Am and TWA described as a multi-course meal. It was odd that after defining the golden age of air travel, and setting new culinary standards at 30,000 feet, it was Pan Am and TWA who were caught on the back foot. Accusing the European airlines of serving in bad faith.
Battle lines were drawn. The American side threatened to ban sandwich violators from U.S. air space. SAS pledged that, “on our planes you won’t find rubber, indigestibles wrapped in cellophane.”
The great sandwich war came to a head later that year in London. IATA, to nobody’s surprise, sided with the Americans. The amount of filling in each sandwich was to be carefully regulated and luxury ingredients such as “smoked salmon, oysters, caviar, lobster, asparagus and pate de foie gras” were banned. Only SAS among the European violators was fined $20,000, likely for its cheeky description of American sandwiches. The race to the bottom had been won by IATA, but not for long. As more jets entered service, the tourist cabin disappeared. Airlines offered first-class and economy, and multi-course hot meals and other inflight amenities entered the lower fare cabin. But for a few months in 1958, European airlines went against the grain and the sandwich was the great disruptor in the skies. | W
David Carr is a former editor of Wings and Helicopters magazines.
Mission
Notre
Vision
Notre
TOP 10 PILOT TOOLS
PRODUCTS FOR PILOTS IN 2025 TO GET THE MOST OUT OF YOUR TIME IN THE AIR
BY PHIL LIGHTSTONE
Many pilots’ flight bags, aircraft and homes are treasure troves of tools and gear. Piloting an aircraft can be as simple as stick-and-rudder, but technology advancements every year open up new ways to fly and enjoy your time in the air. Here are 10 products or services that can help improve your flying experiences in 2025.
“Aviate, navigate and communicate” is an idiom drilled into student pilots. The Bose ProFlight Series 2 headset was released in 2018 designed for the professional pilot and a has five-year warranty. Bose offers four cable options, with or without Bluetooth. Pairing the ProFlight to my iPhone 15 and iPad Mini was as simple as pressing the Bluetooth button on the control module. The ProFlight starts at $1,329 and has LEMO (six pin), GA plugs, XLR and U174 helicopter plug models. Bose offers a 30-day flight trial to ensure that you make the right purchasing decision, after all, headsets are a very personal
addition to your flight bag. I flew the ProFlight in both a piston and turbine pressurized aircraft and found the comfort and audio fidelity outstanding. With its in-ear design, the ProFlight was simple to put on and extremely comfortable. The Bose Connect app provides control of Bluetooth functions. For cost-conscious pilots, the Bose QuietComfort headphones paired with a UFlyMike Harmony Pro creates a versatile kit at roughly US$345; perfect for both working in the cockpit and deadheading back home.
In October 2024, Apple released its latest iPad Mini, A17 Pro, replacing the G6 launched in September 2021. Apple’s iPad Mini is the perfect form factor for pro pilots who need an iPad either strapped to their thigh, to the aircraft’s yoke or mounted to a window. With a Apple’s new A17 processor, the new iPad Mini is 30 per cent faster than the previous generation equipped with the A15 Bionic Chip. It supports Wi-Fi 6E providing faster internet connectivity and Apple
PHOTO: BOSE
The Bose ProFlight Series 2 headset, released in 2018, remains as one of the most used tools by pilots across North America.
Intelligence for AI capabilities. The iPad Mini is the good companion to a full-sized iPad (Pro or Air). With apps, an iPad can replace a full-sized laptop computer, making your flight bag lighter. The new iPad Mini starts at $679 for the Wi-Fi-only model and $879 for the Wi-Fi-cellular model. Apple offers an older iPad trade-in credit.
At AirVenture 2024, I had the opportunity to fly ForeFlight’s Voyageur App on Apple’s Vision Pro virtual reality goggles. The experience was amazing. Apple’s Vision Pro provides an augmented reality with Spatial Audio and 4K ultra high-resolution imagery. Experiencing 3D movies was far superior to my legacy 65-inch 3D Plasma TV. I found the Vision Pro googles not to be overly heavy on my head and I could see myself watching a two-hour movie. Watching Apple’s Dinosaur movie, the hair on the back of my neck stood up when the Velociraptor came over for a sniff. I can see a place for Vision Pro and augmented reality in both flight operations and fight training. ForeFlight’s Voyageur will not only allow you to see real-time traffic into any airport, but also the runways in use and aircraft going missed. In future releases, you may be able to fly the approach, landing and taxi to the FBO or gate, a few hours before you board the aircraft for the actual flight. There are a small number of aviation-focused Vision Pro apps on the marketplace. Vision Pro is available in three models (with 256GB, 512GB and 1TB of storage) starting at $4,999. Protecting the investment into your iPad is job-one of MyGoFlight. At AirVenture 2024, MyGoFlight released both its newest iPad cooling cases and flight bags. Its Sport Case Pro is a clean-sheet design supporting the latest iPad Pro 11-inch and Air. Keeping your iPad cool while in the cockpit is essential to both avoiding thermal shutdown and extending the life of your iPad (heat is the bane of computer technologies). Its new iPad case sports a stylish modern design with a high mil spec standard achieving enhanced protection. MyGoFlight’s new design dissipates heat more effectively and incorporates a new aluminum mounting hub allowing the cases to mate perfectly with MyGoFlight mounts. With a kickstand, your iPad can be conveniently used in the FBO, hotel or at home. The new case retails for US$159. While on those multi-day charter flights, a good luggage bag and flight bag keeps you organized in the aircraft and the hotel. MyGoFlight’s new PLC flight bags are designed to organize the cockpit while protecting your digital hardware. Flight Bag PLC starts at US$129. You can never have too many flashlights in your flight bag. Flight Outfitters recently added the Charter Ops Flashlight to its successful Bush Pilot Flashlight. The Charter Ops Flashlight has white, red, green and blue illumination options. It is made from aircraft
aluminum and holds a rechargeable Lithium Ion battery with three hours of usage; USB-C charging port; zoomable head; water resistance; and 1-metre drop rating. Unique to the flashlight is its intelligent on/off switch. A single push activates the flashlight. If it is on for more than five seconds, the next push turns the flashlight off. If you want a dimmer light, within five seconds push the button a second time to dim the beam or a third time for a built-in SOS signal. It retails for US$59.95. I have been using the Bush Pilot Flashlight (US$99.95) for the past four year and it is especially handy for both night operations and
walk-arounds. I have found the Bush Pilot to be a robust product with the ability to charge my iPhone like a battery vault.
After a long duty day or a night out on the town while on a layover, replenishing your body energy is critical. Some airlines have been providing passengers with a gingerbased product from Greenhouse, called Ginger Defence. With 10,200 mg of organic ginger and fermented ginger, 3,210 mg of organic turmeric, and 4,800 mg of fermented lemongrass, and oregano extract, it has antibacterial, antiviral and anti-inflammatory properties that help you defend yourself
against colds, flu and whatever other bugs are circulating. A 12 pack retails for $44.45.
Sunglasses are a staple for aircrew, especially when flying in the flight levels. Method Seven, founded in 2010, invented its first optics for the indoor grow rooms in California. The company then transferred its optical science for fighter pilots, introducing “noise cancelling technology for your eyes” using rare earth elements and nuanced filtering to separate signal from noise. Method Seven has 18 sunglasses designed specifically for aviators, starting at US$360, including clip-on (Pilot FLT18), prescription (Aviatrix FLT24 RX Single Vision) and Ascent FLT24 RX Progressive. Recently, Method Seven released a new frame, called the Interceptor, as its first fully TR90 thermoplastic frame. TR90 is durable, flexible, incredibly lightweight and is known for being hypoallergenic, perfect for people sensitive to metal frames. The Interceptor is low profile and features thin bayonet temples that fit comfortably with headsets and helmets, essentially eliminating pressure, pinching and hotspots. Critical for aircrew, it will not cause headset seal gaps. Additionally, the frame features rubberized nose pads that prevent slippage. This frame fits most faces and head shapes and rests high enough on the nose bridge to not interfere with in-flight oxygen equipment. The frame is available in
either matte black or translucent orange. The orange 1Moment Edition is a limited frame made in collaboration with Sport Class Air Racing, specifically the One Moment Air Racing Team, the Lancair Super Legacy Race 30 and its pilot, Andrew Findlay. The frame is currently available with a lightweight polycarbonate FLT18 lens. The FLT18 lens provides non-polarized glare reduction and has a neutral gray base with blue flash mirror coating.
The FLT18 lens has 13 proprietary coatings, including anti-reflective and anti-fog. The FLT18 lens utilizes a notch filtering technology for clarity, contrast, colour balancing and offers UV protection with HEV and near-IR light filtering. New for 2024 is the MACH lens which has a special stealth anti-reflective coating on both sides. The lens is base gray and appears black. It is made from shatterresistant polycarbonate and has anti-fogging properties. There is no mirror coating, so it is discrete and ideal for those in the service. It will be available with the matte black Interceptor and the black titanium Patriot frames. Method Seven non-polarized lenses do not distort or conflict with the use of electronic flight instruments or electronics like iPads. Nothing telegraphs that you are at a pilot, flight crew or an aviation enthusiast more than an aviation watch. My first aviation watch was a Citizen Wingman, inclusive of a manual E6B. Citizen’s current tech includes Eco-Drive (solar energy charges the watch) and Atomic Time Keeping (radio controlled time and date updating). On the upper end of the spectrum, brands like Bremont, Omega (its watch went to the moon), Breitling and Hamilton have aviation-focused watches at a variety of costs. Garmin’s D2 Mach line of smartwatches are packed with aviator specific applications, including airport and navigation
PHOTO:
Method Seven has 18 models of sunglasses designed specifically for aviators.
databases. In late October 2023, Garmin released its newest line up with the D2 Mach 1 Pro. The Pro builds upon the Mach 1, including: a titanium bracelet and silicon strap; 1.4 inch (51 mm) AMOLED display; display resolution of 454 x 454 pixels; battery life up to 25 days (10 days always on); 126 gram weight; and 32 GB memory. Sensors include SATIQ, pulse OX, blood OX, compass and thermometer with Bluetooth, ANT+ and Wi-Fi connectivity. The Pro is equipped with a flashlight (white and red) of varying white-light intensities, a strobe function and red light for cockpit operations. A new feature called Red Shift Mode changes the entire watch interface to shades of red to help preserve eyesight during night operations. The ECG app allows users to record heart rhythm and check for signs of atrial fibrillation (AFib).
The Fisher Space Pen, like the Omega Speedmaster, was designed for operation in zero gravity. The AG-7 pen was developed for NASA and debuted on the Apollo 7 mission in 1968. Fisher variants have been on every crewed space mission since then, including commercial flights by SpaceX, Axiom and Blue Origin. Paul Fisher in 1966 developed a sealed and pressurized ink cartridge for the original AG7 Anti-Gravity Pen. Its bullet pens are small and easily fit in your pocket, while the Astronaut pens (designed after the
AG7) are 5.12 inches long and come in a variety of finishes. The Space Pen is designed to work in a variety of situations like being upside down, on its side, through water, or in extreme temperatures. Fisher pens contain a sealed pressurized refill (SPR) with a unique ink formula and cartridge design to allow the ink to function under pressure. After 76 years of business, Fisher Space Pen estimates they have sold over 76 million pens. Fisher Canada has over 120 pens and 22 refills available in six colours. Fisher pen pricing starts at $12.50.
Waterloo Warbirds located at the Region of Waterloo International Airport (CYKF) in Breslau, Ont., founded in 2014, offers aviators and aviation enthusiasts a like a once in a lifetime opportunity to fly a warbird. Its fleet consists of a North American Harvard, T-33 Mako Shark, Aero L-29 Delfin and MiG-15. Its customer demographics consist of adrenalin junkies between the age of 20 to 91 years of age, evenly distributed between males and females, with 15 per cent holding pilot licences.
The adventure begins a day before the schedule ride (typically, they fly on the weekends) with a weather go/no-go call by the pilot. The flight begins with a one-hour briefing of the safety systems, parachute and cockpit, to name a few topics, followed by the flight. A typical jet ride is 30 minutes with 24 minutes in the air. Light aerobatics includes rolls in the jets and loops and rolls in the Harvard. The flight ends with a high-speed hot pass down the runway at CYKF, followed by a 3.5 G hard turn to re-enter the pattern. The hot pass occurs at minimum safety, typically at 100 feet AGL and between 200 to 300 knots. For licensed pilots, there may be an opportunity to fly the aircraft. Flights can be extended in the jets to 50 minutes and to 60 minutes in the Harvard. Prices start at: $599.99 for the Harvard; T-33 at $3,500; and L-29 at $3,000. | W
Thank You Canada! for 25+ Years of Safety & Quality
As a principal with DTI Training, I met so many great people, made lifelong friends and worked with some of the best aviation people in the world! Especially Wings/Helicopters Magazines, Transport Canada & 300+ Aviation Certificate Holders
I miss you!
This “retirement” stuff is very boring. So, if you have any QA or SMS questions or thoughts feel free to contact me. If you need a little guidance in your system feel free to contact me! If you need an advocate, feel free to contact me! If you just want to say hi or chat, feel free to contact me. I really would like to hear from you!
All the old ways to reach me are still good, plus these additional ones 1-866-870-5490, 1-417-499-5529, www.soltaboada.com, sol@dtiquality.com
The Fisher Space Pen was designed for operation in zero gravity, debuting on Apollo 7 in 1968.
THE CIRRUS DELIVERY EXPERIENCE
AN INSIDE LOOK AT WHAT IT’S LIKE TO PICK UP YOUR NEW AIRCRAFT
BY PHIL LIGHTSTONE
Cirrus at AirVenture 2024 delivered SR Series aircraft number 10,000, registered as N10000, during an unveiling ceremony at its customer and partner appreciation event. The first Cirrus aircraft was delivered in 1999. The owner of number 10,000 was presented with the keys by Todd Simons, President of Customer Experience. For any OEM, exceeding 10,000 deliveries is a milestone, but in 2023, Cirrus delivered 35 per cent of all single-engine piston aircraft worldwide. From 2017 to 2023, Cirrus has delivered 3,215 aircraft from the Cirrus Vision Center in Knoxville, Tennessee. Simmons, reports that 35 per cent of new Cirrus SR Series owners are not pilots. One
benefit of the COVID pandemic, was an awakening of the public to learn how to fly and travel on their terms.
Kyle Jacques from Regina, Sask., is a successful entrepreneur who owns a construction company with six locations and more than 100 employees servicing customers in Northern Canada. Jacques was licensed seven years ago and has 300 hours in his logbook, most of it in Cessna C172s. He holds night, IFR and twin-engine ratings. His journey to acquiring the Cirrus began with ownership in a Cessna 172 with a goal to upgrade to a complex twin-engine aircraft. However, looking at Seneca V, which was half the cost of the Cirrus, and a Diamond DA62 with a four-year delivery time, Jacques was drawn to Cirrus. He
had one flight in a Cirrus SR Series G3 10 years ago. In January 2024, he signed the paperwork for the 2024 SR Series G7. The aircraft will be used 90 per cent of the time supporting his business, Winmar Property Restoration Specialists, which provides services in Manitoba, Saskatchewan and Northern Canada. To ensure that Winmar meets the CRA’s business-use guidelines, Jacques engaged the consulting services of aviation tax lawyer Steven Sitcoff of McMillan LLP.
To get to Knoxville, Jacques flew the airlines which took over 13 hours with legs from Regina, Toronto, and Washington, DC.
In preparing for his transition training, Jacques spent roughly 80 hours using Cirrus’s online training system through Cirrus Approach made available exclusively to owners and renters.
“With over 330 hours in my logbook, the first few hours were a bit intimidating, but with Cirrus in-house flight training, I
transitioned quickly to my new SR22,” Jacques says. “After every flight, I still have that boyish grin on my face. I hesitated for years about the purchase of a new aircraft. Now that I have done it, I only regret not doing this years ago.”
Jacques’ new aircraft (2024 SR22T G7) came equipped with numerous standard safety features, including the Cirrus Airframe Parachute System (CAPS), a NASA-developed wing technology with a “cuffed” discontinuous leading edge to minimize the potential for spin entry after an inadvertent stall and Certified Flight into Known Ice (FIKI). Additionally, the G7 includes the Perspective Touch+ flight deck powered by Garmin with 3D Safe Taxi, automatic fuel selection system, push-button start, stick shaker, flap airspeed protection and Electronic Stability Protection, to name a few highlights.
Cirrus has a safety-focused
A new Cirrus SR22 G7 Series aircraft is ready for delivery in front of the company's Vision Center Campus in Knoxville, Tennessee, built in 2015.
PHOTO: MIRJAM GREMES, CIRRUS
culture, with an extensive global network of Cirrus Standardized Instructor Pilots (CSIPs). At delivery, Jacques received factory SR Series training in Knoxville, Tennessee.
“Multiple Canadian buyers joined the Cirrus Life family at this year’s AirVenture show,” Zean Nielsen, Chief Executive Officer of Cirrus, says. “Our entire sales team is onsite to guide clients through the purchasing process from start to finish. It’s a special place to make a purchasing decision. As part of the Cirrus experience, clients are introduced to subject-matter experts in areas like insurance, financing and everyone’s favourite topic, tax. These are the industry experts who assist our clients to structure the ownership and operation of their aircraft meeting their specific needs.”
Every new owner receives factory flight training as part of the delivery process to ensure a safe transition into their new aircraft. Cirrus takes this one step further with complimentary
Embark transition flight training for those who purchase a pre-owned aircraft.
In 2023, Cirrus launched an in-house private pilot training program with courses for zero-time students, transition training, skills enhancement, avionics usage, and many more. Cirrus offers a “zero to hero”
curriculum, using a combination of online, classroom and inflight training using CSIPs and Cirrus-owned locations in: Orlando, FL (KORL); Kissimmee, FL (KISM); Knoxville, TN (KTYZ); McKinney, TX (KTKI); and Scottsdale, AZ (KDSL). Cirrus currently has more than 800 CSIPs worldwide, with six
in Canada. Cirrus offers both online and in-cockpit training and recommends – for optimal progress – three lessons per week subject to the weather and the student’s availability. The online program is comprised of 11 modules with 40 lessons with 10 hours of video content each.
“Learning to fly and earning a pilot’s licence is what moves the personal aviation industry forward,” Nielsen says. “From day one, our mission has been to grow engagement and participation in personal aviation, and our new Cirrus Private Pilot Program makes that experience easier and smoother along the way.”
Cirrus delivers its new and Customer Pre-Owned (CPO) aircraft at the Cirrus Vision Center in Knoxville (KTYS). Opened in 2016, with a capital investment of US$29 million, the facility is its global customer experience centre for sales, new aircraft delivery, flight training, maintenance, support and aircraft personalization. The
Cirrus’ facility in Knoxville holds two full-motion Vision Jet simulators developed by Canada's CAE, as well as Alsim SR Series flight training devices.
facility is comprised of: a training facility inclusive of Alsim SR Series flight training devices, hot benches for Garmin avionics familiarization, two CAE full-motion Vision Jet simulators and briefing rooms; aircraft delivery hangar; maintenance shop; paint and detail shop; and aircraft storage hangars. Flying into Cirrus’ Vision Center is breathtaking. Tucked away at the southeast corner of the McGhee Tyson Airport (KTYS is the Cirrus complex. Taxing to parking takes you down a taxiway full of Cirrus SR Series and Vision Jets, all awaiting customer deliveries. Cirrus delivers roughly 600-plus aircraft per year, equating to three to five deliveries every day, representing more than 13,000 aircraft movements and more than 25 per cent of general aviation operations at KTYS. These operations increased to over 50 per cent of all aircraft movements at KTYS in 2023 with Cirrus contributing to 41 per cent of the growth.
The customer delivery process begins well before the aircraft is manufactured, as a Cirrus Business Development Representative (BDR) and Regional Sales Director (SDR) works with the client to ensure that the aircraft meets their mission needs, essentially a consultative sales approach. Using this professional approach, Cirrus ensures that a client is making an informed decision, before inking a contract. Once the contract is in place, the owner is provided access to the Cirrus delivery team, comprised of Delivery Leaders, Flight Training Leaders and Flight Instructors.
With access to Cirrus’ online training environment, the owner can begin taking online courses which provide a wealth of knowledge. The goal is to ensure that the owner is well versed on the aircraft, systems and avionics before jumping into the aircraft for hands-on flight training.
On the day of delivery, the team meets at Cirrus’ flight training centre (FTC) for a meet and greet with the new owner(s). Cirrus recognizes the owner’s sizeable financial
commitment to Cirrus, creating a delivery experience that reinforces the owner’s purchase every step of the way. The new owner – with some ceremony – is driven from the FTC to the hangar where the aircraft for that day’s deliveries are staged. Driving into the dark hangar, in a Cirrus branded Audi, complete with new-car smell, the owner’s aircraft is bathed in a blue light with appropriate mood-setting, hi-fidelity music playing. As the experience soaks in, the owner is invited to board their aircraft, followed by being presented with many accessories and apparel for both the aircraft and owner. Cirrus media photographers capture the event, with a nostalgic group shot of the owner and Cirrus team.
That afternoon, Jacques began his three days of flight instruction with a Cirrus CSIP. With his twin time, the transition to the speeds of the SR22T was not arduous for Jacques. The CSIP joined him on his return flight home to Regina. In Jacques’ first month of ownership, he has flown 25 hours with a total of 42 hours on the aircraft (as of September 2024).
The Cirrus Vision Jet provides a platform for owners and pilots to learn how to fly themselves, avoid flying the airlines, providing more assurance of completing a mission on time and on budget. The Vision Jet has the following specifications: 2,400 lbs useful load; max fuel 296 USG (148 per wing), 2,000 lbs fuel; fuel burn of 60 gph; 3.5 hours of flight time at full fuel; 31,000 feet maximum ceiling; 310 KTAS; and 1,000 nautical mile range. At a cost of between US$3 to US$3.6 million, the G2+ Vision Jet is regionally capable and provides the operator with the freedom to fly when they want and where they want.
“Since 1984, Cirrus’ legacy of innovating, transforming and defining the personal aviation category has changed the way people experience aviation,” Simmons says. “Today, Cirrus has grown to represent more than just the best-selling aircraft in the market. Now, in addition to its state-of-the-art aircraft,
Cirrus provides a comprehensive ownership experience for world-class flight training, product services and support, aircraft management, upgrades and accessories, sales, finance, insurance and more. We are excited to usher in the next era of personal aviation together.”
Cirrus headquarters is in Duluth, Minnesota, and produces roughly 700 aircraft per year. Like Lockheed Martin, Cirrus has an innovation centre operating out of Duluth. The area
DRIVING INTO THE DARK HANGAR, IN A CIRRUS BRANDED AUDI, THE OWNER’S NEW AIRCRAFT IS BATHED IN BLUE LIGHT, WITH APPROPRIATE MOOD SETTING MUSIC PLAYING.
is highly restricted to ensure corporate confidentiality. There are a few things which are part of Cirrus’ DNA: pilot and passenger safety; the Cirrus Airframe Parachute System; single engine; Garmin avionics; flight training; and an upgrade path which minimizes the pilot learning curve. Cirrus won the prestigious Robert J. Collier Trophy in 2017 for developing the world’s first single-engine Personal Jet and implementing the Cirrus Airframe Parachute System on the aircraft.
Greg Principato, Chief Executive Officer, National Aeronautics Association said: “For more than a century, the Collier Trophy has recognized the greatest achievements in aviation in America. By revolutionizing general and personal aviation, Cirrus Aircraft, with their Vision Jet, has added to a great and historic Collier legacy.”
“The Cirrus and Diamond aircraft designed today leverage the very best in technology and engineering design,” Anthony Norejko, President and CEO, Canadian Business Aviation Association, says. “They offer
a capability unseen in previous generations which enable unique use cases. These aircraft will serve as the foundation of what business aviation can be while solving the practical problem of moving your business into the future.”
Mark van Berkel, President and CEO, Canadian Pilots and Owners Association, notes: “More business are looking at BA differently and owning an airplane for business purposes might not mean owning a traditional bizjet. Airplanes are productivity tools. You can get places quicker, land often closer, and still get back home in time to meet personal commitments. Not cheaper than the airlines but a whole lot more convenient.
“I also think [general aviation] is changing as well,” van Berkel continues. “I know of a few people who enjoy the advantage that personal aviation brings them, they own an airplane, but don’t fly them. They have a professional pilot who flies and maintains the plane for them. Some used to fly but decided to hang up their wings and enjoy life from the back seat with a professional flying.”
The COVID pandemic and Cirrus have been instrumental in redefining the aviation sector. Business aviation is no longer the domain of Cessna, Piper, Embraer, Daher and other brands, which are typically front of mind when we think about charter, jet and turboprop operations. Cirrus aircraft have been used for more than a decade by air taxi operators, delivering a cost-effective price per mile paradigm, which is reshaping the category.
Cirrus continues to innovate and, with an impressive track record, continues to disrupt the industry. As Cirrus leverages people, processes and technologies to change the design, manufacturing and safety paradigm, new Cirrus models will emerge which will reshape the general aviation and business aviation landscapes.
Allowing owners and operators to change time and distance is priceless. As Albert Einstein said, “The important thing is not to stop questioning. Curiosity has its own reason for existing.” | W
LAUNCHING IN BRAZIL
LEADERS FROM ELEVATE SHARE AVIATION CAREER OPPORTUNITIES WITH WOMEN IN SOUTH AMERICA
BY EVRA TAYLOR
When Kendra Kincade found herself in foster care as a youth, little did she know that later in life she would be responsible for a cadre of women whose career in aviation had been emblazoned by her efforts. Kincade is an air traffic controller with NAV Canada, CEO of Elevate Aviation, Honorary Colonel of RCAF 417 Helicopter Squadron, Board Chair for Alberta Aviation & Aerospace Council, and Vice Chair for the Strategic Aviation Advisory Council of Alberta.
“Aviation saved my life,” Kincade says. “My work as an air traffic controller gave me the confidence and financial stability I needed to pull myself out of a life-threatening depression and become a single mother to my four children.” Now living a life she loves, Kincade is determined to pay it forward. She notes that women make up just three per cent of aircraft maintenance engineers, five per cent of pilots and 17 per cent of air traffic controllers. Between 1980 and 2010, the total number of women who achieved any type of aviation license increased by a
mere 2.06 per cent. Although 12 per cent of student pilots are female, a meagre 5.35 per cent become commercially licensed. Of those who become licensed, even fewer seek employment as charter, corporate or airline pilots. “I’m on a mission to investigate why this situation exists and to explore if it can be changed,” Kincade states.
As an activist driven by her passion for aviation, Kincade in 2015 founded the nonprofit Elevate Aviation in Edmonton, Alta., with a mission to address the glaring gender disparity within aviation. This gender gap can deny women options for economic security and it is also a cause of a labour shortage that the industry is facing.
Elevate Aviation is a Canada-wide platform that introduces women and youth to careers in aviation through numerous programs for learning, mentorship, and consulting. Its values comprise five key pillars – community, diversity, support, inclusion and empowerment. As Elevate’s CEO, together with COO, CFO and co-founder Laura Sinclair, Kincade and her team are working to transform the aviation workforce, particularly among women in regions where opportunities for advanced education and training are limited.
Elevate’s primary programs focus on tours, speaking engagements, mentorship and webinars. Its Learning Centre, located at the Edmonton International Airport, CYEG, is the first of its kind in the world. The mentorship program pairs mentees with Mentor Lead volunteers, who offer practical advice, encouragement, career guidance and insights based on their own experiences overcoming similar challenges. Mentors complete regular check-ins with each program member to ensure they are satisfied and receive feedback.
In 2022, Kincade began work on Only Up, a 90-minute documentary focused a diverse group of women carving out a place their places in aviation. The film tracks the career journeys of six inspiring women in aviation through their rise to success as they break barriers, challenge stereotypes, and rise above the conflicts they face in their lives and careers.
Over the course of the film, we meet women who are defying the statistics. Women like Blaire Hamilton, a farm girl turned pilot competing for gold as a Formula 1 Air Racer; Nancy Kraus, a home economics teacher turned pilot achieving the holy grail of commercial flying – piloting the coveted Dreamliner; and Cassandra Hepp, an aircraft maintenance engineer determined to spotlight women with her all-female team at the international Aircraft Maintenance championships. As Erica Henkel and Emily Meyer, two young air traffic control trainees, and Melina Berthe, an Indigenous trainee
Elevate Aviation with organizers of a tour in Brazil to inspire young women (left to right): Fernanda Magalhães, Ana Motta, Cassandra Hepp, Ana Benevides, Kendra Kincade and Renata de Azevedo.
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determined to become the first in her community to become a pilot, look to break into the industry, we find out just how much progress has been made and how far we have left to go.
Elevate received initial funding from the Federal Government’s Status of Women Canada Agency for research on why women are so under-represented in Canada. That initiative morphed into the concept of a documentary film. Shortly after, Kincade experienced a stroke of kismet when she randomly met Don McDonald, CEO of Super Channel, on a flight to Toronto. McDonald immediately became a staunch supporter of the project and the film was released on Super Channel in January of this year. Only Up has received positive acclaim from critics, aspiring aviation aficionados and others outside the industry who are inspired by its universal message of aspiration and hope.
“I’ve received a tremendous amount of feedback from women who have told me how
much the film resonated with them and even moved them to tears,” Kincade says. “By providing a voyeuristic view into the world of aviation from a diverse and female perspective, it’s my hope that girls and women of all backgrounds will be inspired to reimagine what is possible in their own lives, to dream a little bigger, and to feel emboldened to question other limiting beliefs they may have unconsciously adopted through their social and cultural conditioning.”
This past September the Brazilian government invited Kincade to exhibit the film to local communities, including an entire class of high school students who dream of a better future but currently lack the educational and financial resources to realize it. Her multi-city tour of Sao Paulo, Brasília and Rio de Janeiro opened doors to additional conversations with panels of inspiring women, including several members of the military, most notably Brigadier General Carla Lyrio Martins, the first woman
to rise to the rank of general officer in the Brazilian Air Force. “In Brazil, the discrepancy between rich and poor is more obvious than in some other regions. The average monthly household income is approximately $370 U.S. per capita and 80 per cent of their population subsists on a per capita household income of $400 U.S. or less. The experience of listening to these women’s stories was more emotional than I had anticipated. Many of the high school-age girls approached me following the film viewing saying that it opened their eyes to a career in aviation,” Kincade notes.
Interest in Only Up is mushrooming as its message continues to gain momentum. It was recently shown to officers of IATA and will be presented to ICAO staff and delegates in celebration of International Women’s Day.
“Elevate Aviation is committed to educating the next generation about where we’ve been and where we need to go in
order to fundamentally change the way we design, innovate and promote these careers in order to truly embrace women and under-represented communities,” Kincade says. “I really want to show people, especially women, that they can accomplish whatever they set their minds to. They can be self-sustaining and live happy, healthy lives. You can create this incredible life for yourself and, if you choose, share it with others – but you're not dependent on anyone else to achieve it.”
Kincade anticipates expanded distribution for Only Up and is planning two additional documentaries on women in the aerospace sector and the career barriers women face in various countries, examining the similarities and differences in communities around the world.
On August 1, 2024, Air Canada launched Only Up as an inflight documentary, indicating how the film was received by industry, and it is also available for viewing on Super Channel. | W
Personnel: Paul Weeks, VP of Maintenance; Patrick Canuel, Director, Business Development, Maintenance; Glenn Williams, Director, Business Development, Maintenance; Pedro Carvalho, Director, Business Development, Maintenance
BRITISH COLUMBIA
KF AEROSPACE
5655 Airport Way
Kelowna, BC V1V 1S1
Tel: 250-491-5500
Website: www.kfaero.ca
Email: mro@kfaero.ca
Personnel: Kevin Kolenc, Senior Manager, Business Development; Bryan Akerstream; Director of Business Development; Gregg Evjen, Chief Operating Officer
SKYSERVICE BUSINESS AVIATION INC.
5360 Airport Rd South Richmond, BC V7B 1B4
Email: maintenancesales@skyservice.com
Tel: 778-561-5095
Toll Free: 888-759-7591
Website: www.skyservice.com
Personnel: Paul Weeks, VP of Maintenance; Patrick Canuel, Director, Business Development, Maintenance; Glenn Williams, Director, Business Development, Maintenance; Pedro Carvalho, Director, Business Development, Maintenance
Repair, overhaul and sales of aircraft components and accessories. These components would be categorized as Fuel, Hydraulic, Pneumatic, ElectroMechanical, and Electronics. Supporting Dehavilland, Boeing, Bombardier, Metro, Bell, Beech, HS748, and various other aircraft.
n Aircraft propeller overhaul, repair and sales. Component overhaul and NDT services. Transport Canada and EASA approved. Hartzell, McCauley, MT Propellers and Sensenich. Authorized MT Propeller Service Centre. Authorized BLR Aerospace Dealer.
Skyservice is Canada’s leading facility for Maintenance, Repair and Overhaul (MRO) services for business and commercial aircraft. For over 37 years, we have been providing Airframe Maintenance, AOG support, Non-Destructive testing (NDT), Avionics, Pre-Purchase Inspections, Interior Refurbishment, Exterior Paint, Aircraft Parts and Repair and more, to both Canadian and International clients. As Authorized Service Facility for Bombardier, Authorized Warranty Facility for Gulfstream, Authorized Service Center for Falcon/Dassault and HondaJet as well as an approved aircraft maintenance organization by TCCA, FAA, BDCA, HKCAD, 2-REG, Aruba, CAAS and EASA, we understand aircraft. Our certified and trained technicians set-us apart and guarantees quality, thoroughness, and service excellence. Choose Skyservice for your next MRO decision.
Aerospace is Canada’s largest commercial Maintenance, Repair and Overhaul (MRO) provider with over 54 years of innovative aircraft solutions for corporate, commercial and military customers worldwide. With 1,200 highly skilled staff across Canada, KF specializes in a wide range of aviation services including maintenance, engineering and modifications, air cargo operations, military pilot training, and aircraft leasing. Our MRO facilities in Kelowna, BC, and Hamilton, ON, support 19 lines of concurrent maintenance and are industry recognized for their quality and on-time delivery.
Skyservice is Canada’s leading facility for Maintenance, Repair and Overhaul (MRO) services for business and commercial aircraft. For over 37 years, we have been providing Airframe Maintenance, AOG support, Non-Destructive testing (NDT), Avionics, Pre-Purchase Inspections, Interior Refurbishment, Exterior Paint, Aircraft Parts and Repair and more, to both Canadian and International clients. As Authorized Service Facility for Bombardier, Authorized Warranty Facility for Gulfstream, Authorized Service Center for Falcon/Dassault and HondaJet as well as an approved aircraft maintenance organization by TCCA, FAA, BDCA, HKCAD, 2-REG, Aruba, CAAS and EASA, we understand aircraft. Our certified and trained technicians set-us apart and guarantees quality, thoroughness, and service excellence. Choose Skyservice for your next MRO decision.
MANITOBA
PROPWORKS PROPELLER SYSTEMS
53 Bannister Rd
Winnipeg, MB R2R 0P2
Tel: 204-837-4961
Fax: 204-779-3085
Toll Free: 888-679-2965
Website: www.propworks.ca
Email: mhudec@propworks.ca
Personnel: Mike Hudec, Manager; Jim Ross, President
MICHIGAN
DUNCAN AVIATION
15745 S. Airport Rd
Battle Creek, MI 49015
Tel: 269-969-8400
Fax: 269-969-8432
Toll Free: 800-525-2376
Website: www.DuncanAviation.aero
Email: webmaster@duncanaviation.com
n n n n Propeller and governor overhaul and repair. Full service propeller and governor overhaul facility. Transport Canada & EASA approved. Factory trained technicians. Avia, Dowty, Hartzell, Hamilton Standard, Hamilton Sundstrand, McCauley, MT Propeller, Sensenich propellers. Authorized MT Propeller Service Centre. Authorized BLR Aerospace Dealer.
Services include airframe inspections,
and overhauls,
for cabin and cockpit systems, full paint and interior services, engineering and certifications, engine and avionics AOG service, and preowned aircraft sales and acquisitions. Duncan Aviation also has international aircraft components experts available 24/7/365 at +1 402.475.4125 who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory repairs and parts.
Duncan Aviation is an authorized dealer for most major flight deck and cabin avionics equipment. Our avionics and engineering expertise, combined with our strong relationships with manufacturers, have established Duncan Aviation as the premier provider of avionics systems for business aircraft.
www.DuncanAviation.aero/avionics
NEBRASKA
DUNCAN AVIATION
3701 Aviation Rd
Lincoln, NE 68524
Tel: 402-475-2611
Fax: 402-475-5541
Toll Free: 800-228-4277
Website: www.DuncanAviation.aero
Email: webmaster@duncanaviation.com
ONTARIO
CHARTRIGHT AIR GROUP
2450 Derry RD E, Hangar 3 Mississauga, ON L5S 1B2
Tel: 905-671-4674
Toll Free: 800-595-9395
Website: www.chartright.com
Email: mro@chartright.com
Personnel: Constantine Tsokas, Senior Vice President; Wilson Rodriguez, Vice President, Maintenance; Simon Lareau, Production Manager
Duncan Aviation is a full-service business aircraft MRO supporting the aviation needs of business class aircraft. Services include airframe inspections, engine maintenance and overhauls, major retrofits for cabin and cockpit systems, full paint and interior services, engineering and certifications, engine and avionics AOG service, and preowned aircraft sales and acquisitions. Duncan Aviation also has international aircraft components experts available 24/7/365 at +1 402.475.4125 who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory repairs and parts.
n
Chartright is a Transport Canada Approved Maintenance Organization (AMO #196-92) with an approved FAA Supplement. As a leading maintenance provider to business jets in Canada, Chartright has maintenance facilities in Toronto and Kitchener and are capable of performing maintenance on a wide array of fixed and rotary wing aircraft offering a full array of services from line maintenance servicing to heavy inspections, avionics, and structures. Chartright also maintains the largest fleet of Bombardier aircraft in Canada capable of handling any of your heavy maintenance requirements. Whether it’s a 96-month inspection on your Challenger, or a 120-month inspection on your Global, contact us to discuss your maintenance requirements and benefit from the value that Chartright delivers to its customers. Looking for a new aircraft? Chartright can provide in-depth expert analysis, records review, and pre-purchase inspections to ensure you are making an informed purchase.
EntAir Inc. (Enterprise) is a full service, Transport Canada Approved Maintenance Organization with newly expanded maintenance and avionics facilities in Oshawa (CYOO). Approved to certify work on commercially operated Beech King Air, Falcon 10/100 & 20/200, Pilatus, Piaggio P-180 Avanti, Douglas DC 3, Phenom 300, DHC-6 Twin Otter, Dash 8, Cessna single turbo propeller and small piston aeroplanes. Capable of performing specialized and non-specialized work, including welding. Extensive parts resources and supplies. Equipped for aircraft salvage and insurance repairs
EXECAIRE AVIATION has been serving customers a comprehensive range of MRO services for a variety of aircraft models including Bombardier Challenger & Global platforms as well as the Cessna Citation family of jets. We are your Citation Jet Experts!
Personnel: Joel Chlan, David Hope, Emily Hope, Gabriel Marcucci, Jasper Megelink, Chris Howick, Craig Grant, Lynda Hannam, Steven Ferhens, Cody Taferner, Christina Taferner, Brandon Davison, Darren Howard, Bruce Kentner
LEVAERO AVIATION
2039 Derek Burney Dr
Thunder Bay, ON P7K 0A1
Tel: 807-475-5353
Toll Free: 844-538-2376
Website: www.levaero.com
Email: sales@levaero.com
Personnel: Steve Davey - COO and Director of Maintenance; Shaun Appell, Vice President, Customer Support
SKYSERVICE BUSINESS AVIATION INC.
1004 Airport Rd
Gravenhurst, ON P1P 1R1
Tel: 888-759-7591
Website: www.skyservice.com
Email: maintenancesales@skyservice.com
Personnel: Paul Weeks, VP of Maintenance; Patrick Canuel, Director, Business Development, Maintenance; Glenn Williams, Director, Business Development, Maintenance; Pedro Carvalho, Director, Business Development, Maintenance
SKYSERVICE BUSINESS AVIATION INC.
6120 Midfield Road
Mississauga ON L4W 2P7
Tel: 905-678-5682
Toll Free: 888-759-7591
Website: www.skyservice.com
Email: maintenancesales@skyservice.com
Personnel: Paul Weeks, VP of Maintenance; Patrick Canuel, Director, Business Development, Maintenance; Glenn Williams, Director, Business Development, Maintenance; Pedro Carvalho, Director, Business Development, Maintenance
Hope Aero specializes in the sales and service of propellers, governors, wheels, brakes and Honeywell Dynamic Balance Equipment and Non-Destructive Testing.
Levaero Aviation delivers a full complement of turnkey and mission-specific solutions to the aviation marketplace and is the exclusive Authorized Pilatus Aircraft Sales & Service Centre for Canada. Levaero Aviation is an accredited dealer member of the International Aircraft Dealer Association (IADA), the global standard of aircraft brokerages. Headquartered in Thunder Bay, Ontario, with a National Sales office based in Toronto, Ontario, Levaero provides its customers with leading aircraft brokerage expertise and extensive MRO capabilities.
n n n n n n n n n n n n n n n n Skyservice is Canada’s leading facility for Maintenance, Repair and Overhaul (MRO) services for business and commercial aircraft. For over 37 years, we have been providing Airframe Maintenance, AOG support, Non-Destructive testing (NDT), Avionics, Pre-Purchase Inspections, Interior Refurbishment, Exterior Paint, Aircraft Parts and Repair and more, to both Canadian and International clients. As Authorized Service Facility for Bombardier, Authorized Warranty Facility for Gulfstream, Authorized Service Center for Falcon/Dassault and HondaJet as well as an approved aircraft maintenance organization by TCCA, FAA, BDCA, HKCAD, 2-REG, Aruba, CAAS and EASA, we understand aircraft. Our certified and trained technicians set-us apart and guarantees quality, thoroughness, and service excellence. Choose Skyservice for your next MRO decision.
Skyservice is Canada’s leading facility for Maintenance, Repair and Overhaul (MRO) services for business and commercial aircraft. For over 37 years, we have been providing Airframe Maintenance, AOG support, Non-Destructive testing (NDT), Avionics, Pre-Purchase Inspections, Interior Refurbishment, Exterior Paint, Aircraft Parts and Repair and more, to both Canadian and International clients. As Authorized Service Facility for Bombardier, Authorized Warranty Facility for Gulfstream, Authorized Service Center for Falcon/Dassault and HondaJet as well as an approved aircraft maintenance organization by TCCA, FAA, BDCA, HKCAD, 2-REG, Aruba, CAAS and EASA, we understand aircraft. Our certified and trained technicians set-us apart and guarantees quality, thoroughness, and service excellence. Choose Skyservice for your next MRO decision.
ONTARIO
VOYAGEUR AVIATION CORP.
1500 Airport Road North Bay ON P1B 8G2
Tel: 705-476-1750
Website: www.voyav.com
Email: sales@voyav.com
Personnel: Chas Eveson
Vice President, Maintenance And Engineering Chas.eveson@voyav.com
Personnel: Paul Weeks, VP of Maintenance; Patrick Canuel, Director, Business Development, Maintenance; Glenn Williams, Director, Business Development, Maintenance; Pedro Carvalho, Director, Business Development, Maintenance
n
Voyageur Aviation offers specialized technical, component, and flight solutions. As a Canadian air operator, approved maintenance organization, and design approved organization with over 50 years of aviation experience, Voyageur is one of the most diverse aviation companies in Canada.
Voyageur delivers on defence and government programs, comprehensive aerospace engineering, specialty maintenance services including major repair and modification, provisioning of aircraft parts and major components, aircraft leasing, and contracted flying for special mission operations.
With a worldwide customer-base including governments, intergovernmental organizations, and defence and civil aviation industries, Voyageur’s operations are driven under our core principles of comprehensive safety management, quality assurance, and client-dedicated solutions.
Voyageur Aviation is Headquartered in North Bay, Ontario, and is a wholly owned subsidiary of Chorus Aviation Inc. (TSX: CHR)
For over 60 years, EXECAIRE AVIATION has been serving customers a comprehensive range of MRO services for a variety of aircraft models including Bombardier Challenger & Global platforms as well as the Cessna Citation family of jets.
• OEM production support & in-production and aftermarket activities
• State-of-the-art paint shop
• STC approved for KU/KA system installations on Bombardier Global aircraft
• FANS, ADS-B/C, CPDLC, Connectivity, IFE, C
M1 Composites serves the commercial and military the aerospace industry with engineering, certification, manufacturing, and repair of advanced composite and sheet metal structures including: nacelles, flight control surfaces, radomes, interiors, and more. M1 Composites is ISO9001/AS9100/ AS9110 certified, a Transport Canada Approved Maintenance Organization (AMO 23-12), Design Approval Organization (DAO 14-Q-01), and Canadian Controlled Goods Program (CGP) accredited.
Skyservice is Canada’s leading facility for Maintenance, Repair and Overhaul (MRO) services for business and commercial aircraft. For over 37 years, we have been providing Airframe Maintenance, AOG support, Non-Destructive testing (NDT), Avionics, Pre-Purchase Inspections, Interior Refurbishment, Exterior Paint, Aircraft Parts and Repair and more, to both Canadian and International clients. As Authorized Service Facility for Bombardier, Authorized Warranty Facility for Gulfstream, Authorized Service Center for Falcon/Dassault, HondaJet, Ge Aviation CF-34 engine series, Roll Royce BR-710 series as well as an approved aircraft maintenance organization by TCCA, FAA, BDCA, HK-CAD, 2-REG, Aruba, CAAS and EASA, we understand aircraft. Our certified and trained technicians set-us apart and guarantees quality, thoroughness, and service excellence. Choose Skyservice for your next MRO decision.
South 3800 West Provo UT 84601
Tel: 801-342-5600
Fax: 801-342-5506
Website: DuncanAviation.aero
Email: webmaster@duncanaviation.com
ALBERTA
REED SERVICES INC.
8 Valley Creek Cres NW Calgary, AB T3B 5V2
Tel: 403-247-2770
Fax: 403-247-2035
Website: http://reedserv.com
Email: l_toscano@reedserv.com
BRITISH COLUMBIA
HELIWELDERS CANADA LTD.
Building 47, Unit #1, 21330 56th Ave, Langley Airport
Langley, BC V2Y 0E5
Tel: 604-530-5225
Fax: 604-530-5226
Website: www.heliwelders.com
Email: jasmin@heliwelders.com
Personnel: Jasmin Hart, General Manager; Jasen Gerein, Director Of Operations; Eric Hicks, Exec. VP Sales & Marketing
n Canadian Distributor of all ZOK products. ZOK is a effective, non hazardous, environmentally friendly solution for compressor washes for all gas turbines
n n n n n n n n n n
Heliwelders is a Transport Canada, FAA, & EASA regulatory approved facility. We are also an Authorized AIRBUS “D Level” & Sikorsky S76 “CSC” MRO facility. We carry out maintenance, airframe repairs, composite repair, avionics, & paint for Airbus, Sikorsky, Bell & Leonardo Aircraft. We specialize in major inspections, and structural repairs to Airbus AS350/H125, AS355, EC130/H130, EC135/H135, EC145/H145, Bell 205, 206, 212, 412, & 407, Sikorsky S61, S76 & S92 Helicopters. This includes full Interior refurbishments, and in-house painting. Heliwelders is also an OEM approved SAFRAN Certified Maintenance Center for Arriel & Arrius Level 1&2 engine support. Our team includes Nampa Valley Helicopters, located in Meridian, Idaho. Nampa is an authorized AIRBUS “D Level” AS350/H125, AS355, & EC130/H130 Component O/H facility. Nampa also offers rental and exchange Components. Nampa has recently added Bell 407 Dynamic Components O/H capabilities. Nampa rounds off our one-stop MRO shop offerings.
SELECT HELICOPTER SERVICES LTD.
200 - 6220 Lapointe Dr Kelowna, BC V1V 2S2
Tel: 250-765-3317
Website: selecthelicopter.com
Email: info@selecthelicopter.com
Personnel: Marty Luksts, Founder; Dell Luksts, PRM/Production Manager; Dana Washington, Quality Assurance Manager/ Sales n
n n Highly qualified, reliable and always on time. At Select, we specialize in repairing and overhauling helicopter hydraulic components and cargo hooks, so you can get back in the air with confidence.
We can support the hydraulic flight controls and hydraulic components on your Bell lights and mediums, Airbus H125 (AS350)/AS355, UH-1 fleet and cargo hooks/equipment manufactured by Onboard Systems, Dart, Mechanical Specialties and Cargo Aids.
Your helicopter components deserve a superior level of specialized care. We work meticulously with great attention to detail, ensuring lasting quality and value.
CALIFORNIA
ROTORCRAFT SUPPORT INC.
67 D St Fillmore, CA 93015
Tel: 818-997-7667
Fax: 818-997-1513
Website: www.rotorcraftsupport.com
Email: sales@rotorcraftsupport.com
Personnel: Phillip Difiore, President and Director Of Maintenance; Jeffrey M. Teubner, VP, Quality And Technical Operations; Veronica Lozano, Sales, Purchasing & Satellite Support; Chris Cancelosi, Sales Representative; Matthew Roach, Sales Administration Assistant; Leslie Ramonette, Component Shop Administrator/maintenance Records; Keys Miller, Business Development Manager
IDAHO
NAMPA VALLEY HELICOPTERS INC.
1870 West Franklin Road
Meridian, ID 83642
Tel: 208-362-0851
Fax: 208-362-9726
Website: www.nvhelicopters.com
Email: chris@nvhelicopters.com
Personnel: Chris Rekemeyer, Director, Support & Services; Troy Atkinson, Executive VP/Accountable Manager
n
Rotorcraft Support, Inc. is a full-service helicopter maintenance, repair and overhaul (MRO) services provider located in the historic city of Fillmore, California in Ventura County. Founded in 1986, we have built a reputation for excellence, reliability and safety.
We are a Certified Repair Station and an Authorized Service Center for the major helicopter OEM’s including; Airbus Helicopters, Bell, Enstrom Helicopter, Leonardo Helicopter, MD Helicopters, Robinson Helicopter, Rolls Royce Helicopter Engines, Safran Helicopter Engines, Schweizer and Sikorsky Aircraft.
Our services include: maintenance, repairs, avionics, parts, upgrades, refurbishment and completion, component overhaul and exchanges, structural repair, non-destructive testing, aircraft shipping and DAR import and export.
Rotorcraft Support, Inc., 67D Street, Fillmore, CA 93015
www.rotorcraftsupport.com, P: 818-997-7667
Certifications: FAA: YT2R331L, EASA 145.5629
n n Nampa Valley Helicopters Inc. (NVH), is a fully authorized Airbus “D Level” MRO shop, specializing in the overhaul for the AIRBUS AS350/H125, AS355, & EC130/H130 Series Dynamic Components. NVH carries a large inventory of Rental and Exchange Components to support our global customers. Please ask us about DUNLOP & SAMM Servo, Starter Generators, & VEMD’s Exchanges. NVH also provides AIRBUS Surplus Inventory, including Rotables sales. A recent addition to our in-house MRO capabilities include BELL 407 Dynamic Components Overhaul. NVH Certifications include FAA, and EASA regulatory approvals. We offer shipping logistics support. Please ask us for details. Our Parent company, Heliwelders Canada Ltd. is also an AIRBUS “D” Level shop for Maintenance, Airframe, Composites, Avionics & Paint services. Heliwelders is also a SAFRAN Approved Arriel 1&2, and Arrius Certified Maintenance Center, and a Sikorsky S76 approved CSC. Between NVH & Heliwelders, we are a one-stop shop for your MRO needs.
MANITOBA
STANDARDAERO
570 Ferry Rd
Winnipeg, MB R3H 0T7
Tel: 204-318-7544
Website: www.standardaero.com
Email: helicopters@standardaero.com
Personnel: Mike Clarke, Sr. Director of Sales
Founded in 1911, StandardAero has become one of the world aerospace industry’s largest independent maintenance, repair and, overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value.
StandardAero offers extensive MRO services and custom solutions for business aviation, commercial aviation, military, and industrial power customers. Nearly 6,600 professional, administrative and technical employees work in 55+ major facilities worldwide, with additional strategically located regional service and support centers as well as mobile service teams all across the globe.
ONTARIO
CHARTRIGHT AIR GROUP
2450 Derry Rd East, Hangar 3
Mississauga, ON L5S 1B2
Tel: 905-671-4674
Toll Free: 800-595-9395
Website: www.chartright.com
Email: mro@chartright.com
Personnel: Simon Lareau, Rotary Manager and Leonardo Service Centre Manager
D.W. ELECTROCHEMICALS LTD.
70 Gibson Dr, Unit 12
Markham, ON L3R 4C2
Tel: 905-508-7500
Fax: 905-508-7502
Website: www.stabilant.com
Email: dwel@stabilant.com
Personnel: Betty Gordon, Sales Manager
HELITRADES INC.
18 Terry Fox Dr
Vankleek Hill, ON K0B1R0
Tel: 613-678-3027
Website: www.helitradesinc.com
Email: gerry@helitradesinc.com
Personnel: Gerald Tom, Director of Maintenance.
HOPE AERO PROPELLER & COMPONENTS INC.
7605 Bath Rd
Mississauga, ON L4T 3T1
Email: goodtogo@hopeaero.com
Tel: 905-677-8747
Toll Free: 800-268-9900
Fax: 905-677-5935
Website: hopeaero.com
Personnel: Joel Chlan, David Hope, Emily Hope, Gabriel Marcucci, Jasper Megelink, Chris Howick, Craig Grant, Lynda Hannam, Steven Ferhens, Cody Taferner, Christina Taferner, Brandon Davison, Darren Howard, Bruce Kentner
G2 AVIATION
6500 Ch. de la Savane Longueuil, QC J3Y
Email: jpaquette@g2aviation.ca Tel: 514-974-1428
Website: https://g2aviation.ca/en/
n
n Chartright is a Transport Canada Approved Maintenance Organization (AMO #196-92) with an approved FAA Supplement. Chartright has maintenance facilities in Toronto and Kitchener and are capable of performing maintenance on a wide array of fixed and rotary wing aircraft offering a full array of services from line maintenance servicing to heavy inspections, avionics, and structures. Chartright is an authorized Leonardo Helicopters Service Centre. Contact us to discuss your next maintenance event.
D.W. Electrochemicals Ltd. manufactures Stabilant 22 Electronic Contact Enhancer products. Stabilant 22 is used to ensure the conductivity, reliability and performance of electronic contacts and connectors. Stabilant 22 is an easy to use, cost effective, active resident treatment when assembling or servicing aircraft equipment.
n With two locations in Canada, Helitrades Inc. has been proving quality workmanship and outstanding customer service to the aviation industry for more than 45 years. The Helitrades Vankleek Hill, Ontario facility is a Bell approved Customer Service Facility for Field Maintenance and Dynamic Component repair/overhaul. Helitrades location in Ontario is an Authorized Service Centers for Robinson Helicopters. Helitrades is also a Woodward HRT approved Licensed Repair Facility in North America for the hydraulic component repair/overhaul.
n n n Hope Aero specializes in the sales and service of propellers, governors, wheels, brakes and Honeywell Dynamic Balance Equipment and Non-Destructive Testing.
Aviation is an expanding and dynamic maintenance facility, a subsidiary of Heli-Inter, we provide a wide range of helicopter maintenance services as a Transport Canada AMO and an authorized service center for Bell and Robinson. Our team helps guide clients through every phase of their aircraft's lifecycle, from pre-purchase inspections, importation, routine maintenance to major inspections, upgrades, modifications, exportation, including packaging and transportation. What sets us apart is our multi-disciplinary team of certified AMEs, avionics experts, and structural technicians, whose combined experience allows us to meet complex technical challenges. Backed by a substantial part inventory and specialized tooling, our team is capable of addressing a wide range of maintenance and repair needs. We are committed to delivering quality service at every stage of your helicopter's lifecycle that not only meets but exceeds the regulatory requirements and customer expectations.
ATAC – CELEBRATING 90 YEARS
ATAC is fast approaching a century of service to Canada’s air transport industry. No other association has anywhere near such a long and proud history of accomplishments that have allowed the Canadian air transport industry to flourish.
ATAC has represented a wide array of the mosaic that makes up the air transport industry in this country having taken firm positions on critical issues for air carriers, the flight training community, and industry partners.
Here are a few of the multitude of key issues that ATAC has championed in the past twenty-five years. The net results have benefitted Canadian air operators of all types, be they ATAC Members or not.
US Overflight Fees
In 2004, ATAC was the Canadian representative at negotiations with the FAA and the US Department of Transportation leading to an agreement on US Overflight Fees. Other parties included Air New Zealand, British Airways, and Lufthansa. An agreement was reached where overflight fees in the US were significantly lower than first proposed, saving hundreds of thousands of dollars annually for Canadian carriers. Canadian carriers are still benefitting significantly today from ATAC’s successful intervention in this file.
Airport Improvement Fees (AIF)
ATAC was a founding organization, along with Air Canada, Canadian Airlines and the Ottawa Airport, of the Memorandum of Agreement on Airport Improvement Fees signed in 1999. The AIF has since grown to be the most significant airport capital investment instrument signed and used by all major airports and almost all carriers flying to and in Canada.
This Agreement has language which has simplified and standardized the collection of Airport Improvement Fees which have allowed the complete reconstruction and modernization to world class standards of Canadian airports through the provision of fees charged to passengers by airlines and remitted to airports. Well over $10 billion has been raised for airport infrastructure investment over the past twenty-five years.
Advocating for Regulatory Change
ATAC has successfully advocated for regulatory changes within Transport Canada’s Civil Aviation regulatory framework in support of our membership and the industry at large. ATAC was a major player in the development of the Canadian Aviation Regulations (CARs) in the 1990s and has continuously been at the forefront as the Canadian commercial aviation industry’s voice advocating for practical regulatory reform and implementation. This has included proposing revised requirements for all aspects of aviation regulations impacting our members such as new mandated personnel requirements or aircraft equipment or modifications. An example is the advocacy requesting more realistic
requirements and implementation times for the revised pilot flight and duty times.
ATAC has participated in numerous consultations over the years with various regulators including the FAA in bi-lateral recognition of pilot licenses with the USA. In addition, ATAC has worked with Transport Canada in developing Standards and Regulations relating to pilot training, maintenance training, licenses and best practices in establishing Canada’s visibility as a leader in aviation training worldwide.
International Outreach for MRO and Flight Training
ATAC is the Canadian industry leader for bringing international aircraft maintenance work to Canada through its Maintenance, Repair & Overhaul (MRO) International Marketing Missions and through advocacy for practical amendments to international bilateral agreements with the US FAA and European EASA.
ATAC has also been a key facilitator in getting carriers and flight training organizations to unite in their efforts to address the crippling pilot shortage facing our industry. ATAC has also organized countless international missions to attract foreigners to do their flight training in Canada, which has greatly helped our flight training organizations offer and provide world standards of quality flight training.
ATAC successfully lobbied what was known at the turn of the century as Citizen Immigration Canada to allow foreign students enrolled in pilot training in Canada to stay on after graduation as an entry level commercial pilot employable mostly as flight instructors for the length of the study program. At that time Canada was the only country with this type of exemption for foreign students to gain commercial flying experience.
A Strong Leadership Role
Close to a century since its statutes were drafted by its founding members on a Chateau Laurier restaurant paper placemat in 1934, ATAC’s undeniable leadership in our industry has enjoyed the support and dedication of hundreds of engaged directors and staff, has led the charge in the name of industry and has had a continued profound impact on commercial aviation in Canada. Canada’s most renowned aviation pioneers and leaders have almost all been associated with ATAC and lent their support in our shared commitment to a safe, world-leading, and sustainable Canadian air transport industry.
ATAC, whose track record of accomplishments certainly merits national and international recognition, appreciation and celebration, plans to continue to champion, advocate and support Canada’s air transport industry for decades to come. ATAC has so far truly fulfilled its mandate, and Members are quite justified in their pride for the leadership demonstrated by their association for a record ninety years and counting.
John McKenna President and CEO
Air Transport Association of Canada
Richard Forno | guest columnist
CrowdStrike vulnerabilities
How a worldwide IT outage this summer provided a costly lesson
The global information technology outage on July 19, 2024, that paralyzed organizations ranging from airlines to hospitals and even the delivery of uniforms for the Olympic Games represents a growing concern for cybersecurity professionals, businesses and governments.
The outage is emblematic of the way organizational networks, cloud computing services and the internet are interdependent, and the vulnerabilities this creates. In this case, a faulty automatic update to the widely used Falcon cybersecurity software from CrowdStrike caused PCs running Microsoft’s Windows operating system to crash. Many servers and PCs need to be fixed manually, and many of the affected organizations had thousands of them spread around the world.
For Microsoft, the problem was made worse because the company released an update to its Azure cloud computing platform at roughly the same time as the CrowdStrike update. Microsoft, CrowdStrike and other companies like Amazon issued technical workarounds for customers willing to take matters into their own hands. But for the vast majority of global users, especially companies, it was not a quick fix.
Modern technology incidents, whether cyberattacks or technical problems, continue to paralyze the world in new and interesting ways. Massive incidents like the CrowdStrike update fault not only create chaos in the business world but disrupt global society itself. The economic losses resulting from such incidents can be extremely high.
THE BIGGER PICTURE
A June 11, 2024, post on CrowdStrike’s own blog seemed to predict this very situation –the global computing ecosystem compromised by one vendor’s faulty technology –though they probably didn’t expect their product would be the cause.
Software supply chains have long been a serious cybersecurity concern and potential single point of failure. Companies like CrowdStrike, Microsoft, Apple and others have direct, trusted access into organizations’ and individuals’ computers. As a result, people have to trust that the companies
Delta Air Lines in October 2024 sued CrowdStrike over an IT outage in July that cost it more than US$500 million.
are not only secure themselves, but that the products and updates they push out are well-tested and robust before they’re applied to customers’ systems. The SolarWinds incident of 2019, which involved hacking the software supply chain, may well be considered a preview of today’s CrowdStrike incident.
CrowdStrike CEO George Kurtz said, “this is not a security incident or cyberattack” and that “the issue has been identified, isolated and a fix has been deployed.” While perhaps true from CrowdStrike’s perspective – they were not hacked – it doesn’t mean the effects of this incident would not create security problems for customers. In the short term, organizations may disable some of their internet security devices to try and get ahead of the problem, but in doing so they might open themselves up to criminals penetrating their networks. It’s also likely that people will be targeted by various scams preying on user panic or ignorance regarding the issue.
WHAT TO DO
Companies need to perform due diligence on the vendors of products for security and
resilience. Large organizations typically test any product upgrades and updates before allowing them to be released to internal users, but for some routine products like security tools, that may not happen.
Governments and companies alike will need to emphasize resilience in designing networks and systems. This means taking steps to avoid creating single points of failure in infrastructure, software and workflows.
Organizations will need to renew their commitment to best practices in cybersecurity and general IT management. For example, having a robust backup system in place can make recovery from such incidents easier and minimize data loss. Ensuring appropriate policies, procedures, staffing and technical resources is essential.
Problems in the software supply chain like this make it difficult to follow the standard IT recommendation to keep your systems patched and current. The costs of not keeping systems regularly updated now have to be weighed against the risks of a situation like this happening again. | W
Richard Forno is Principal Lecturer, CSEE & Assistant Director, UMBC Cybersecurity Institute, University of Maryland. This article was originally published by The Conversation.