Video and access control have parts to play in helping facilities operate more efficiently p.6
Reactions to verified alarm response
Monitoring companies offer their views on the changes to how police respond to alarms p.10 Expectations
Cloud-based solutions are poised for growth, according to industry players and pundits p.20
Access Control as a Service is quickly taking off as a viable solution for managing entry and exit points
By Ellen Cools
Welcome HOEM
Integrator of the Year, Fitch Security Integration, installs WiFi locks, cameras and duress systems in Toronto student residence
By Neil Sutton
Mission:
Manage your customer relationships by gaining a deeper understanding of what they are looking for By
John Brady
The VisionView 180 camera from PureTech Systems is an outdoor security camera that combines three EO CCTV imagers and three thermal imagers into a single ruggedized housing, providing 180-degree coverage for day and night operation.
How smart buildings are going to get smarter
ICT opens Toronto office
Monitoring firms assess the move to verified response
BCDVideo’s new line of access control servers and workstations includes three types of access control servers: Pro-Lite, Professional and Enterprise. The servers are powered by Dell EMC and built to deliver high
IBy Neil Sutton
recently ran into a senior security professional I know who went into some detail about the business aspects of his role. In fact, the operations side of his job was becoming much more prominent than what strictly might be described as “security.”
I suppose you could call this the next phase of security as a profession — it’s a business role complete with metrics, key performance indicators, targets and goals. Depending on the vertical market, those goals might include reducing shrink, optimizing workflow or managing assets.
In a lot of ways, this is what the industry has been working towards for years. It means a seat at the table, a conversation with the C-suite and recognition as a valued department. I don’t think the core values of protecting people, property and assets have really gone anywhere, but they’ve changed inflection. There’s also the slow but steady pivot away from security and towards risk. Adding security means placing restrictions on operations (more guards, more locked doors). Reducing risk means clearing a path for a business to succeed. I’m using pretty broad strokes here, but I think you take my meaning.
With this in mind, the tools security professionals are using are also changing. And likewise, security technology can be made to serve dual roles. Surveillance cameras will continue to serve the primary function of monitoring facilities; access control systems manage ingress and egress. Yet they can do so much more.
That was one of the key takeaways from the Anixter Converged Technology forum I attended a few weeks ago (see p.6 for coverage). Cameras are sensors, noted the experts speaking at the event. In fact, that’s what they’re probably best at: generating massive amounts of data.
That used to be seen as a detriment. After all, data, particularly video data, requires large amounts of storage and bandwidth. The industry has largely overcome some of these issues through improved compression technology. But more to the point, this river of data is incredibly valuable. Yes, it can be used to address security issues like suspicious packages left in hallways or intruders after hours, but it can also measure the number of people in the room at any given time, which in turn can help buildings manage their HVAC and power requirements more effectively. Like end users in senior security roles, manufacturers, consultants and installers are using the tools of the trade to address different challenges.
I think this is why events like the Anixter forum continue to be worthwhile. (And as I write this, I am about to travel to Las Vegas for the GSX conference hosted by ASIS International.) You never know who you’re going to meet or how they might challenge you to look at security in a new way.
Your Partner in Securing Canada Security Products & Technology News is published 8 times in 2018 by Annex Business Media. Its primary purpose is to serve as an information resource to installers, resellers and integrators working within the security and/or related industries. Editorial information is reported in a concise, accurate and unbiased manner on security products, systems and services, as well as on product areas related to the security industry.
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EDITORIAL ADVISORY BOARD
Colin Doe, Veridin Systems Canada Anna Duplicki, Lanvac
Victor Harding, Harding Security Services
Carl Jorgensen, Titan Products Group Antoinette Modica, Tech Systems of Canada Bob Moore, Axis Communications Roger Miller, Northeastern Protection Service
Sam Shalaby, Feenics Inc.
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Cajigas, Installing Dealer, ProWired
The next generation of access control is beyond comparison. And not just because of its 10", high-definition touchscreen. CAPXL with LiftMaster Cloud™ empowers your business, allowing you to manage multiple properties from a single dashboard, no matter where you are.
Anixter technology forum highlights growing role for surveillance, access and analytics in property and facilities
Anixter’s Converged Technology Forum, held recently in Toronto, focused on the increasing sophistication of smart buildings, as well as the tools and methodologies that are helping that transformation to take place.
Andy Jimenez, Anixter’s vice-president of technology, highlighted the important role that surveillance technology can play in smart buildings, in large part due to the relatively recent (and rapid) improvement in analytics capabilities.
Today’s surveillance cameras fit into three broad categories, he elaborated:
• General surveillance (where high quality images may not be required);
• Identification purposes; and
• Software forensics
card, currently in heavy use for access control, may soon be supplanted by the smartphone as a credential.
People are far less likely to lose their phone than their card, he suggested, plus phones may also contain their own biometric component for an extra level of authentication.
In terms of how these two mainstream security technologies can affect smart buildings, simply put, they are huge sources of data. Cameras are “a perfect sensor,” said Jimenez. “There’s really no shortage of data points that you can extract. It’s really what you do with it… It’s how you harvest and use it and do something actionable with it.”
A growing sub-category is analytics, which can be split into simple applications like people-counting, and complex ones, like licence plate recognition (LPR) and facial recognition.
There are still misperceptions about what this technology can do, said Jimenez, “but it is evolving; it is getting more accurate. It’s certainly trending towards [high] sophistication.”
Access control is also in the midst of an evolution. “It’s going to be tremendously important,” he said.
Access can be broken into three components: something you know (like a PIN); something you have (a key or card) and something you are (a biometric component). In high security environments, such as data centres, all three levels of authentication may be required, he said.
He also postulated that the key-
Many of today’s cameras can do a “second job” in addition to their security roles, he added. People-counting is an effective tool for a variety of purposes, including determining room occupancy. Access control data can serve a similar purpose, helping to generate what Jimenez called environmental analytics. Overhead costs like temperature and lighting can be more effectively managed using this data, saving money and contributing significantly to a business’s bottom line.
Jimenez also pointed to forthcoming changes in networking protocols and the profound impact they will have on building automation. Power over Ethernet (PoE) is moving towards a new standard that will deliver up to 70 watts of power to PoE enabled devices, which will facilitate the migration of commercial lighting and building management systems onto the network.
Twisted pair cable has traditionally been limited to a maximum physical reach of 100m, falling short of some of the appli-
cations required for commercial requirements, noted Jimenez. An IEEE task force is working on a new standard — IEEE 802.3cg — that will support a data rate of 10Mb/second and 13 watts of power on a single twisted-pair cable rather than the traditional 4-pair category rated cable that is currently deployed. The standard will also enable an installed single-pair cable to reach a distance up to 1km, a significant improvement over 100m. (A series of videos hosted by Jimenez on Anixter’s YouTube channel also details this transformation and others in the building automation space.)
A second session at Anixter’s Converged Technology Forum focused more on the cultural aspect of today’s workspaces and how environmental controls can help make people more comfortable. “If they’re not comfortable and they’re not productive… that’s a problem,” said Andy Schonberger, consultant, Intelligent Buildings, who co-hosted the session with Deb Noller, CEO, Switch Automation.
The answer to many of the problems that plague buildings — too hot or too cold, elevators not working, bathrooms not clean — is to be proactive about them, said Noller, and address them “before a
human even notices.”
Traditionally, that can be difficult, particularly for large infrastructures. Airports, for example, typically comprise multiple terminals that may have been built in different eras with different systems.
Improved collaboration between stakeholders, particularly IT and operations, is helping to take care of some of these issues, added Schonberger. Today’s buildings are “cyber-buildings” with most systems running over IP networks. As such, digital security is at a premium in order to protect a building’s infrastructure.
On a more fundamental level, the way people work today is evolving. Work from home programs, popular in recent years as a means to offer job flexibility and potentially save on real estate, are losing favour, said Noller. CEOs are discovering that by isolating workers, they are preventing them from working collaboratively. More often, today’s offices provide employees smaller work spaces but larger collaboration rooms to foster creativity and spontaneity.
Businesses must be open to new ideas to address technical and cultural challenges, added Schonberger, again mentioning Jimenez’s example of using cameras as a sensor to collect useful data that can make buildings more efficient.
— Neil Sutton
Today, innovative companies are reshaping what technical support means. Businesses don’t just launch an assortment of technical support tools hoping their customers use them. Instead, they constantly evaluate how well they’re connecting with customers and offer desired solutions.
A balanced technical support strategy features concepts and features, including:
1. Support tools
Have you ever tried to quickly search for an answer to a technical question but couldn’t find it on the company’s website? If it had other source material to choose from, such as a comprehensive FAQ page, support videos, webinars or technical notes, you likely would have found the answer you were looking for.
Businesses with well-rounded technical support also understand these are only one part of their overall customer service strategy.
Companies, such as Axis Communications, invest in their technical support engineers by offering formal support training and education. In turn, they stay updated on technical trends, allowing them to provide more effective service.
How many times have you called technical support only to be placed on hold for an insufferable amount of time? At times, even five minutes can be too long for those on a job.
Axis takes technical support very seriously. Our solution centre adheres to the motto, “Staying with you all of the way.” Our tech support team approaches technical problems with our company’s core values in mind. Recent employee feedback revealed our customer-focused approach is producing the desired outcome.
“I think what makes our solution centre unique in terms of Axis is we operate under our company’s core values, which are, “Act as One, Think Big and Always Open,’” said Brian McLaughlin, Technical Services Manager. “So that provides sort of a family-like structure, if you will, that as long as everybody is taking care of our core values, then taking care of the customer naturally falls into line.”
How will you know if you’re about to work with a customer-centric company? Just ask. Don’t be afraid to speak with employees, research customer reviews, inquire about reading case studies and meet with appropriate executives one-on-one. Most, if not all, of today’s most customer-oriented businesses will likely welcome your investigative approach because it’ll help build and strengthen the bonds of what may develop into a fruitful business relationship.
Rethinking tech support starts by reconsidering how you work with and treat your customers and then working alongside other companies that put the customer first.
Questions? Feel free to reach out to us at anytime at 1 800 444 2947 or through email at Canada-tech@axis.com.
Dubai leisure facility invests in video storage solution
Global Village Dubai, known as the “world’s largest” tourism, leisure, shopping and entertainment project, is utilizing a video surveillance storage solution. The facility draws more than 5.3 million guests each season and processes approximately US$600 million in business transactions.
The solution includes six Rasilient ApplianceStor 74 Rack high performance VMS storage servers that provide 100TB of storage. Rasilient’s ApplianceStor 74 Rack mount integrates VMS and storage into a server solution. The video surveillance cameras at Global Village Dubai are managed by Milestone’s XProtect Corporate video management software (VMS).
Systems integrator Forceis Integrated Security Systems worked on the project for Global Village Dubai.
• ADT recently announced that Jim DeVries, president of ADT, will be promoted to CEO, succeeding Tim Whall, who will retire on Nov. 30.
• DW Complete Surveillance Solutions has appointed James Somerville to the position of director, strategic accounts.
• Jessica Westerouen van Meeteren has joined HID
The government of Argentina recently selected HID Global to upgrade its ICAO electronic passport to a newer generation that is designed to reduce costs, improve security and enhance data reading capabilities.
The government is transitioning its electronic booklet from a printed antenna to a copper wire antenna, which is said to be more reliable, improving the connection with the chip holding the traveler’s data, and therefore reducing the failure rate.
According to HID, the new solution is expected to save the Argentine government US$2.3 million annually and improve data-reading reliability at border control points.
The Argentine government opened a public bid to upgrade the passports in June 2017 and began issuing the enhanced ePassports to citizens this April.
Global as VP and managing director of the Citizen ID Business. Rameshbabu Songukrishnasamy has been appointed as senior vicepresident and chief technology officer at HID.
• Code Blue has promoted Katie Petre to director of distribution. Petre will be responsible for leading sales,
Texas home puts smart security on the range
Following a series of break-ins, Austin, Tex.-based real estate firm owner Emily Moreland contacted Longhorn Smart Home Solutions to help protect her 3,000-square foot home, set on hundreds of acres of Texas countryside. The firm installed a 2GIG security system to monitor the property.
The Longhorn team installed a 2GIG GC2 Control Panel, with colour touchscreen and two-way voice. They enabled it with the SecureNet platform, and paired it with 2GIG door/window contact sensors, motion detectors, glass break detectors and smoke detectors to monitor the entire residence. Each sensor, if triggered, will notifty Moreland’s smartphone and touch panel, along with local responders.
“We wanted to make sure the perimeter of the home is completely protected,” explained Matthew Diehl, CEO of Longhorn.
marketing and customer service projects with non-enterprise business partners.
• AES Corporation appointed Tim Lyon as its new regional sales manager. Lyon is responsible for supporting sales programs for AES-IntelliNet and IntelliNet 2.0 related products in the northeast of the U.S. and Canada.
October 24-25, 2018
Security Canada Central Toronto, Ont. www.securitycanadaexpo.com
November 2, 2018 Anixter Showcase Montreal, Que. www.anixter.com
November 14, 2018
BICSI Canadian Regional Meeting Moncton, N.B. www.bicsi.org
November 14-15, 2018 ISC East New York, N.Y. www.isceast.com
November 15, 2018 ADI Expo Montreal, Que. www.adiglobal.us
November 21, 2018 BICSI Canadian Regional Meeting Montreal (Longueuil), Que. www.bicsi.org
November 28-30, 2018 PM Expo Toronto, Ont. www.pmexpo.com
November 29, 2018 Anixter Showcase Edmonton, Alta. www.anixter.com
December 4, 2018 Focus On Health Care Security Mississauga, Ont. www.focusonseries.ca
January 8-11, 2019 International CES Las Vegas, Nev. www.ces.tech
February 25-26, 2019
TechSec Solutions Delray Beach, Fla. www.techsecsolutions.com
March 7, 2019
Security Career Expo Toronto, Ont. www.securitycareerexpo.ca
April 10-12, 2019 ISC West Las Vegas, Nev. www.iscwest.com
ICT, a New Zealand-based company that makes access control, intrusion detection and intercom products, recently opened a new Canadian office in Toronto.
ICT has historically sold in Canada through a reseller and will continue to maintain those business relationships.
ICT is represented in Canada by Pat Alvaro, director of sales, and is quickly adding other staff. Hayden Burr, the company’s founder and CEO and a native New Zealander, also has a Canadian connection.
Zealand, ICT also has locations in Melbourne, Australia; Denver, Colo.; London, U.K.; and now Toronto. All of its products are still manufactured in New Zealand.
Burr lived in Canada for a period during the 1990s and moved back home after about a decade. He established his current company, ICT, in 2003, producing electrical products. With its manufacturing operations headquartered in New Zealand, the company immediately began exporting products to Canada before selling anything domestically. The company narrowed its focus on security products, developing its current line-up of card readers (and access cards), intrusion, intercoms and IP reporting tools. In addition to Auckland, New
For Burr, who was in Toronto to attend the new office launch, integration and reporting is key, particularly to leverage the value of access control data. “There was a term that was coined probably about eight years ago: Data is the new oil,” says Burr. “An access control system is really data about employee movements. If you’ve got that information, what can you do with it? Things like leveraging inter-departmental transactions in large organizations. You can calculate that using that information.”
Burr says his company goes to market by developing relationships with local integrators. Mass distribution “is not right for our type of product. We need to have that direct touch and feel with the integrator — that gets us closer to the end user.
“The integrators that we deal with, they are our partners. Ensuring that we’ve got good partnerships and maintaining good relationships with
them is our No. 1 [priority]. No. 2 is backing them up and ensuring that they are trained well.”
Burr identifies high-rise residential, large retailers, commercial and finance (both branch level and corporate offices) as the company’s target markets. The company has
an estimated 4,000 systems installed in Canada and is also working on increasing its brand recognition here. Establishing a Canadian office is a major step in that direction, says Burr. “Right now, for us, we have to have that presence.”
— Neil Sutton
By Ellen Cools
John Slater, CEO of Commissionaires
Northern Alberta, which provides monitoring services, says the Alberta RCMP’s new alarm response policy “makes imminent sense.”
According to the policy, which came into effect on July 13, the organization no longer responds to one-hit alarms. They received 15,500 one-hit alarms last year, which used about 8,000 human resource hours, the CBC reports.
“We don’t want to waste highly paid, highly trained police officers running around because the vast majority of incidents are because either systems aren’t well designed or maintained or because the owners of the properties [don’t] do what’s expected of them,” explains Slater.
The Alberta RCMP is not alone in changing its alarm response policy. On Sept. 10, the Toronto Police Service (TPS) implemented a verified response policy for burglar alarms.
These changes are part of a larger national trend of police services transitioning to verified response to reduce the number of resources sent to false alarms.
Patrick Straw, executive director of the Canadian Security Association (CANASA), says that Ontario police services in Kingston, London, and the Niagara region have all recently implemented a verified alarm response policy.
“It’s been spreading across Canada,” he elaborates. “It’s also pretty common now in the United States.”
With regards to the new TPS policy, “I think everybody kind of knew that this was coming,” he says.
In fact, the TPS gave the alarm monitoring community advanced warning of its intentions in 2015, at CANASA’s request, Straw explains.
According to a memo from Toronto Chief of Police Mark Saunders, “The deferral [from 2015] was for the benefit of the alarm industry and its clients in order to make the necessary contractual and business practice changes.”
The new TPS policy defines verified response as: “The requirement of validation that criminal activity is occurring/has taken place OR there is imminent threat to personal safety PRIOR to requesting a police response.”
The TPS “will no longer respond to alarms solely on the request of alarm monitoring stations,” the memo clarifies. The policy only applies to burglar alarm activations, which can be verified through audio devices, video devices, eyewitnesses and multiple zone activation.
There are 142 monitoring stations and 2,513 alarm companies registered with the Toronto Police, says Sandra Buckler, Toronto Police Service’s strategic communications advisor. Before the policy came into effect, the service contacted representatives of these registered monitoring stations and spoke with CANASA, she explains.
So why did the TPS move to verified response?
In 2016, the TPS found that 97 per cent of alarms activated were false, says Buckler. Until Sept. 10, the service sent a two-person car for each alarm call and operated under a fee-based policy for false alarms, she adds. But increasing the fee did not reduce the number of false alarms.
“In 2010, the false alarm fee was increased from $83.50 to $130, but the alarm events reported to us remained around 23,000 and 97 per cent of those were false,” she shares as an example.
Buckler believes the new policy will help Toronto Police achieve one of its strategic goals: “to be where the public needs us the most.”
Verified response will ensure police officers are responding to calls requiring immediate attention, instead of false alarms, Buckler explains.
But how do the changes in Toronto and Alberta impact the monitoring community?
“It makes sense,” says Shawn O’Leary, president and CEO of Toronto-based SafeTech Alarms. “It just means that the operators have
to be a little more vigilant and understand [how alarms work].”
Consequently SafeTech, an installing company that acquired a monitoring station a few years ago, focuses on educating its operators.
“I think the gap is that operators don’t really understand the devices themselves and necessarily the technology behind the devices,” O’Leary explains.
Kelly Hine, vice-president of business development and operations at Edmonton-based Orion Monitoring, says the company is not negatively impacted by Alberta RCMP’s new policy.
“I think it’s very important that [the police] understand that there are companies out there that do live video monitoring and that we’re there to support them.”
— Kelly Hine, Orion Monitoring
Instead, it “allows us to help our customers and it makes it easier for our dealers’ customers to transition into this new protocol.”
Hine adds that she hasn’t heard of any problems in the wake of these changes, remarking that the monitoring community in Alberta, as in Ontario, knew they were coming.
Like Hine, Slater believes video verification is “the way to go.”
Moreover, his company has a mobile patrol business that checks clients’ doors and verifies alarms. The requirement for verification means that such services will be in higher demand, so the new policy is positive in that regard, he says.
Ultimately, Hine believes the transition to verified alarm response will not only reduce the number of false alarms, but also improve the industry’s relationship with police, especially if more monitoring companies move to video verification.
“I think it’s very important that [the police] understand that there are companies out there that do live video monitoring and that we’re there to support them,” she explains.
“When the burglar alarm has been verified, it will give [officers] what they need to know when they go into a situation — that there is criminal activity or there is something quite suspicious,” Buckler agrees.
“We have had minimal feedback [from the monitoring community] that ranges from asking questions about live video surveillance and how it relates to the alarm policy to the timing of the change,” she adds. “Overall, there is support for reducing false alarm calls.”
By Patrick Straw
Security Canada Central, on Oct. 24-25, will feature an exhibit floor, special keynote and education sessions
Canada’s largest security trade show, Security Canada Central, is quickly taking shape!
Happening at the Toronto Congress Centre on Oct. 24 and 25, Security Canada Central will provide attendees with the opportunity to stay up-to-date with all the latest security products and technologies showcased by hundreds of exhibitors. Here are some of the additional features you will receive with your free registration to Security Canada Central:
Come and hear a very special keynote address from David Shipley, founder and CEO of Beauceron Security. This special keynote is free with registration and will take place on Oct. 24 at 9:00 a.m. just before the show floor opens. Every security professional should attend this important session focusing on cybersecurity and
its role in government, military and the public and private sectors. For more information, please visit www.securitycanadaexpo.com.
Education is an important part of Security Canada. Our Manufacturer’s Training Sessions, featured during SCC, will offer attendees the opportunity to get practical solutions to the challenges they face. Led by the industry’s premier manufacturers, these sessions will provide in-depth reviews of their products and they are free with your registration.
These sessions will give you hands-on access to the products and technologies that the security industry is clamouring for.
So please make sure you attend Security Canada Central. This is the one event security professionals just can’t afford to miss. Register now at www.securitycanadaexpo.com.
When you join CANASA, you and your compa-
ny become a part of an organization dedicated to the success of your business and the future of the security industry in Canada.
With 10 regional councils, CANASA members shape the security industry through initiatives that lobby government and industry for better regulations and industry standards. Plus, CANASA members can access exclusive resources, support and tools that can help you boost your career and bottom line.
Members also receive special discounts on business products and services through our affinity program.
Joining CANASA means that you are recognized as a highly skilled and competent professional, trusted by consumers.
Visit www.canasa.org for all the details or contact Erich Repper, membership services specialist, via email at erepper@canasa.org or by phone at 905-513-0622 ext. 223.
Patrick Straw is the executive director of CANASA (www.canasa.org).
IBy Victor Harding
Integrating two companies after a merger is often when the biggest mistakes are made
f you read papers on mergers and acquisitions as I do, one statistic pops up all the time.
Seventy per cent of all acquisitions deals fail to return a proper rate of return to the buyer. My guess is that intelligent buyers are probably looking for a minimum of 20 per cent rate of return on deals. That is just the buyer’s position. My bet would be a full 70 per cent of sellers would say that their business was not handled properly after the deal was closed, meaning the integration process was most likely not done right.
It constantly amazes me how much time buyers and sellers spend poring over relatively insignificant terms of their deal before closing and how cavalier both parties are with the integration after closing. If you want a deal to pay you back, you simply have to do the integration properly.
Let’s divide the integration process down into two main parts:
1. Handling the transference of the basic customer functions to the buyer properly. In the case of an alarm company, this would be the billing, monitoring and customer service functions.
2. Handling the cultural/buyer people issues properly.
For security companies, here are the main elements of the basic customer function transfer.
Imagine how a customer feels after receiving a nice letter explaining that a deal has taken place and a new company is now billing their account. When you get the first invoice, you don’t recognize the charges, or maybe the charges are wrong or you get your invoice one or two months later than usual. Not a great start to the relationship. Not enough care is taken with the transfer of the billing function.
To make matters worse, you call the new customer service line to clarify your bill and the new customer service person has no clue what you are talking about. A basic step here is for the buyer to inform all their customer service staff that a deal has been done on a new block of accounts from Company A and to take special care
with them. In fact, I advocate that, given that the buyer is often paying up to $1,000 per account and more, customer service in the buyer’s company should be tasked with calling each and every customer to make sure that: the customer received a letter explaining the deal; the buyer has all the correct information on the account (call list, panel info, zones); and the customer is happy with his service.
Here is a rule of thumb for buyers: try to make the first invoice sent to newly bought accounts look as similar to the old one as you can. Send the invoice out in the same billing rotation and make sure your pricing stays the same. For sellers, if the buyer tells you they simply have to start billing your accounts immediately after the deal closes, tell them that is nonsense and that you will not accept any attrition from a rushed billing process.
Talk to anybody who handles deals for monitored accounts — they will tell you that if you want to minimize attrition, don’t move the accounts. They are right. Every station I have seen has a different practice. Some call on cancel codes. Some do not. Some call on low batteries at any time. Some are more discriminating. Real trouble emerges with more complicated monitored accounts. New stations often just don’t get the call practices right. A company I did some work for in the Maritimes tried to move their
accounts to another much better station but had to move them back because the customers complained to the owner.
In my opinion, cultural/people issues are where big mistakes can be made.
Mainly, those mistakes stem from the buyer’s attitude and failing to take into consideration that the bought company has its own culture and key people who have made it successful. It is how the buyer manages the process that is important now. How many of us have talked to very capable people who told us they left the company they worked for a year or two after it was bought because the new team doesn’t know what they are doing and doesn’t listen?
I understand the need to fully integrate back office systems like billing in order to take advantage of efficiencies, but do that carefully. Take a great deal of care with all the people you are absorbing to make sure you motivate them to do as good a job for you as they did for the seller.
When all is said and done, integration is very basic stuff. But I will suggest to you that the prime reason why 70 per cent of all acquisitions fail to deliver the required rate of return for the buyer is that the integration process was not handled properly.
Victor Harding is the principal of Harding Security Services (victor@hardingsecurity.ca).
Anixter, as a Partner, can help you take on bigger, more profitable projects, managing the supply chain so you can focus on fast, streamlined installation.
From large integrator customers working on multi-site complex projects to small-medium installers and residential dealers, we have a full portfolio of products, technical expertise you can rely on, and services designed for your success.
Anixter does business how you want:
By Colin Bodbyl
Video surveillance has escaped most government interference and restrictions, but GDPR is changing that
nnovation in the technology sector is rapid and often unpredictable, which makes it difficult for government regulation to keep up.
“We have begun to see real world cases arise that have government agencies questioning the use of such
technology.”
The video surveillance and security space is one such sector that continues to outpace government regulation, particularly when it comes to technology like facial recognition and artificial intelligence. The ability to recognize and track the activity of individual people is far ahead of what any regulatory agency expected, which has created blue ocean opportunities for AI startups. Of course, regulation will eventually catch-up and challenge the businesses built around this relatively unrestricted space. Just recently we have begun to see real world cases arise that have government agencies questioning the use of such technology and its impact on the general public.
Earlier this year, one of Canada’s largest mall companies was caught using facial recognition technology. One of the computers that run the digital help kiosks had crashed and an error message indicated an issue with the facial recognition software. A visitor to the mall took a picture of the message and posted it on Reddit. It didn’t take long before the media picked up on the photo and several news stories reported on it questioning the secret use of facial recognition and its impact on customer priva-
cy. Federal and provincial privacy commissioners are investigating the incident and the mall owner (who admitted to using facial recognition in other facilities) has announced that they are ending the use of the technology.
What is particularly interesting about this case is that there is no clear regulation around the use of such technology. Surveillance cameras are allowed within the mall, and while facial recognition was secretly in use on cameras hidden within the kiosks, it could just have easily run on other cameras within the facility. The mall explained that they were simply using the cameras to collect age and gender demographics, and that none of the images were being stored. It is understandable that even without the images, information about customer gender and age can be extremely valuable to advertisers and store owners. Of
course collecting data about the age and gender of your customers is not particularly invasive, especially if stored in a database and without the associated images. But it does raise concerns about how else the images could be used.
The European Union has taken a step to try and control the way this data is being used through the implementation of the GDPR or General Data Protection Regulation. It is progress in the right direction, though vague and difficult to enforce other than through punishment when a breach occurs. The GDPR outlines how the data of an identifiable individual is to be collected and used and while the EU is ahead of many others they are years behind considering the age of the internet and data storage.
For innovators in the security industry, the GDPR offers a guideline of what future regulation may look like around the world. As
governments slowly catch on and begin to find ways to regulate and police this data, startups and even larger companies built around data collection could face significant difficulties. With artificial intelligence advancing at unprecedented rates, there are thousands of companies building their businesses around services like facial recognition and other demographic data. While these businesses enjoy rapid growth today and unlimited possibilities, it is difficult to imagine that the collection of such data will go unregulated forever. Of course once government agencies do catch-up to data privacy for artificial intelligence, many of today’s most innovative AI businesses may suddenly find themselves struggling to survive.
Colin Bodbyl is the chief technology officer for UCIT Online (www.ucitonline.com).
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Integrator of the Year Fitch Security
Integration completes the largest WiFi access control project of its kind for a Toronto-based student residence
By Neil Sutton
Walking to classes, exploring the neighbourhood, making friends,
studying into the night —the student residence can be more than just convenient lodging, it is a safe haven, the hub of campus life.
This is the experience that HOEM, a 30-storey residence building in the heart of downtown Toronto, wants to convey — a
pleasant, welcoming environment that serves as the home (or “hoem”) for students attending nearby Ryerson University.
The building is located within the main Ryerson precinct, which itself is basically across the street from the Eaton Centre shopping district, one of Toronto’s busiest locales.
When Canadian Student Communities Inc. (CSCI), HOEM’s developer, owner and operator, acquired the lot where the building
served as the project manager and general contractor for the building and a number of consultants were brought in to help complete the project. “We brought in a lot of sub trades and a lot of specialty trades, including Fitch Security,” says Powers.
Fitch Security Integration, a Toronto-based business that has provided security services to clients for almost 40 years, was selected as the integrator for the project, furnishing the new facility with cameras, access control and duress systems. HOEM has 30 floors, 172 residence units and 593 beds. It also includes common areas, lounges, a gym and yoga studio.
Fitch outfitted every suite and bedroom with an IN120 WiFi lock from Sargent (an ASSA ABLOY company). According to ASSA ABLOY, the project is the largest WiFi lock install of its kind in Canada. For its technical expertise and customer service, Fitch Security is awarded SP&T News’ annual Integrator of the Year award for 2018, sponsored by Anixter Canada.
Security might not be foremost in students’ minds but it a cornerstone of residence life, says Powers. “One of the things that makes us different is we look to build a student community and we’re very invested in student satisfaction. We want to make the building comfortable for the students so that they can spend their time making friends, working on [school] work and building relationships. We don’t want them worrying about security or any aspect of the physical premises. We just want to make it comfortable.”
“It helps to have clients that are knowledgeable and understand the deployment of systems like this.”
— Ed Fitchett, Fitch Security Integration
units (103 inside the building in common areas and 14 on the building’s exterior) — and 766 IN120 locks running over HOEM’s student WiFi backbone. The cameras are monitored locally via an Interlogix NVR. Video is retained on almost 100 TB of storage. The locks and card readers are managed via a C-CURE 9000 platform from Software House.
WiFi is becoming more common as a reliable transport network for access control, but it is not without its foibles. Because the IN120 locks are running over the same WiFi network that the building uses for student Internet access,
they are completely segmented in a non-broadcast SSID in a private partition riding on a separate subnet.
A major issue that Fitch had to address was that the WiFi network on site wasn’t live at the time of construction, yet all the locks had to be installed in a fully operational state. As such, they had to be configured and pre-programmed first. Fitch dealt with that potential roadblock inside its own facility before transporting the locks to the HOEM residence.
“We set up a production line at our office where the locks were inventoried, labelled, barcoded, all
now stands, “we weren’t sure of the development that would be built on the site but we were aware that Ryerson was in the area,” explains Tom Powers, vice-president, CSCI. “Student housing was an area that we spent a lot of time researching and exploring prior to deciding to pursue a student housing project on the site,” he says.
“Several years ago, we approached Ryerson with respect to building a residence on this site. We went through a request for proposal and got selected to build,” he says.
The process started in earnest in 2015. Reliance Construction
Fitch came into the project as major building construction was completed and after the electrical contractor had run conduits.
“We had a lead technician who was in charge of the project and obviously technicians working under him as well,” explains Jeff Oliff, the Fitch account manager who led the security implementation of the HOEM project.
“All the cables were pulled, pretty much, before we did anything else. As the building went up in height, as well as finished on the inside, then we came in and finished as much as we could in stages as the project went on.”
Fitch installed 117 cameras — a mix of 2MP and 5MP Interlogix
the parts checked, pre-programmed with all of their serial numbers and IP addresses and subnet masks,” explains Ed Fitchett, owner and president of Fitch Security. “And then at the end of the line, we had a session where the locks were loaded with batteries and tested so that the cards that both we and the site would use were fully operational.”
Essentially, each lock was set up with ASSA ABLOY’s LCT (lock configuration tool) and programmed on C-Cure using Fitch’s own WiFi network to ensure its operation. In some cases, the locks were installed a year before the WiFi at HOEM was activated, but they still had to work as advertised.
“The client used them as construction locks,” adds Fitchett. “As they finished a suite, they would lock it up … But the lock had to be able to accept a card. So that lock
had to be fully functional before it left our office, because we had no means of programming it with WiFi after the fact. Every single lock came pre-loaded with everything it needed to operate without the use of any WiFi at all.”
This assembly line process took approximately six weeks, says Fitchett, and was instrumental to the success of the project.
Fitchett sings the praises of the lock unit itself. When it was first selected for the job, it was the only WiFi lock of its kind, he says.
“There are others coming and others that may be here now, but at the time there was no other lock that would reside on a client network… A lot of wireless locks don’t have the capabilities of the IN120. [It] can report door forced, door ajar, key over-ride and low battery… it doesn’t need a card to program it; it’s not like a hotel lock. Yes, they go to sleep to save battery power, but when it needs to use the WiFi to transmit an event that occurs, it does.”
The IN120 requires six AA batteries to operate, which can last up to two years before they need to be changed. If a user presents a card to a lock and the batteries are getting low, the lock will flash three times and beep. “I’m hoping the students will pay attention to that,” says Fitch service technician Darren Laybolt. If students don’t notice, HOEM’s administrators can monitor the battery levels of each lock using the C-Cure interface. “They can get ahead of it and be more pro-
“We don’t want [students] worrying about security or any aspect of the physical premises. We just want to make it comfortable.”
— Tom Powers, CSCI (HOEM)
active,” says Laybolt.
The locks are also set up for “escape return.” The door will only lock when deliberately presented with an access card to prevent a resident from accidentally being locked out of their room or unit. The initial batch of access cards were programmed by Fitch, but HOEM can program, re-program or deactivate cards as needed going forward.
When these interviews were conducted by SP&T News in August, HOEM was weeks away from its first official school year with 600 students due to move in. Getting the building ready in time for its September student occupants put some pressure on the overall construction of the building. Missing that window would mean waiting a whole extra year. But it was completed roughly a month ahead of schedule, according to Powers, and began accepting ESL (English as a second language) students during a trial period over the summer.
“We all shot for a May opening and the building was actually finished substantively in April,” explains Powers. “Then we went through the occupancy permitting
process and put in the finishing touches in the last few months.”
Fitch’s final touches included adding a few more cameras to increase surveillance coverage of certain areas.
“It’s the same with many jobs,” says Oliff. “As people start moving in, they start realizing that a door is not covered... that sort of thing. [Now] we’re very, very close. The system is up and running. It’s functioning and working very, very well. They seem very happy with it.”
“They’ve done a great job with the building,” agrees Powers. “We think we’ve got some cutting edge product. Fitch went above and beyond any other contractor on our site. The experience was totally enjoyable and we are already working with them on our next project.”
Fitchett adds that relationships between the parties involved — HOEM, Reliance and technology partners ASSA ABLOY, Software House and Interlogix — “were all super. It helps to have clients that are knowledgeable and understand the deployment of systems like this. This system offers them the ultimate protection for their student clients.”
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Address Section
AA.S. Security & Surveillance
Boon Edam Inc.
1 Hunter St. E., Ground Level
Hamilton, ON L8N 3W1
Tel: 289-568-0660
Web: www.assecurity.ca
AARtech Canada Inc.
1129 Wentworth St., W. Oshawa, ON L1J 8P7
Tel: 877-760-3105
Web: www.aartech.ca
AppArmor
PO Box 12 Stn A Toronto, ON M5W 1A2
Tel: 866-630-2251
Armstrong’s National Alarm Monitoring
144 Ilsley Ave.
Dartmouth, NS B3B 1V1
Tel: 902-468-3372
Web: www.armcom.ca
ASSA ABLOY Door Security Solutions Canada
160 Four Valley Dr. Vaughan, ON L4K 4T9
Tel: 905-738-2466
Fax: 905-738-2478
Web: www.assaabloydss.ca
Automatic Systems
4005 boul Matte, local D Brossard, QC J4Y 2P4
Tel: 800-263-6548
Fax: 450-659-0966
Web: www.automatic-systems.com
402 McKinney Pky.
Lillington, NC 27546
Tel: 910-814-3800
Fax: 910-814-3899
Bosch Security Systems
6955 Creditview Rd.
Mississauga, ON L5N 1R1
Tel: 866-266-9554
Email: security.orders@ca.bosch.com
Web: www.boschsecurity.us
CBC America / Ganz Security 2000 Regency Pky., Suite 600 Cary, NC 27518
Tel: 919-230-8700
Web: www.ganzsecurity.com
Commissionaires Canada
100 Gloucester St. Ottawa, ON K2P 0A4
Tel: 613-688-0715
Fax: 613-688-0719
Bosch Security Systems is a supplier of security, safety and communications products. Protecting lives, buildings and assets is the major aim. The portfolio includes video surveillance, intrusion detection, access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete the range.
Camden Door Controls
5502 Timberlea Blvd.
Mississauga, ON L4W 2T7
Tel: 877-226-3369
Fax: 888-436-8739
Web: www.camdencontrols.com
Canadian Security Magazine
111 Gordon Baker Rd., Suite 400
Toronto, ON M2H 3R1
Tel: 416-510-6797
Fax: 416-442-2230
Email: pyoung@annexbusinessmedia.com
Web: www.canadiansecuritymag.com
For 40 years Canadian Security magazine has been the voice of the security industry in Canada. It is the leading publication in Canada for corporate security directors, life safety managers and loss prevention professionals as well as the integrators and service providers who work with them.
Web: www.commissionaires.ca
Commissionaires Canada is your only national not-for-profit security solutions provider, and Canada’s largest private sector employer of veterans.
Contretron Inc.
6440 rue Notre Dame O. Montréal, QC H4C 1V4
Tel: 514-933-5752
Fax: 514-933-4128
dormakaba Canada Inc.
901 Burns St., E. Whitby, ON L1N 0E6
Tel: 905-430-7226
Fax: 905-430-7275
Email: eadorders.ca@dormakaba.com
Web: www.dormakaba.com
Some call it access control…We call it Trust.
Trust dormakaba electronic access solutions to deliver user convenience and operational efficiency. Our access control software, networked access systems and electronic access hardware are designed for commercial building applications with a single goal in mind - making access in life smart and secure.
DW® Complete Surveillance Solutions 16220 Bloomfield Ave. Cerritos, CA 90703
Tel: 866-446-3595
Web: www.dwcc.tv
ELK Products Inc.
3266 US Hwy 70 Connelly Springs, NC 28612
Tel: 800-797-9355
Fax: 828-397-4415
Email: sales@elkproducts.com
Web: www.elkproducts.com
ELK is a leading designer and manufacturer of customized security, automation, energy management and convenience solutions. We have created a trusted brand with simple, yet innovative products that have now become industry standards. We stand behind the products we sell with industry leading customer service, technical support and product warranties.
Feenics, Inc.
2310 St. Laurent Blvd., Suite 301 Ottawa, ON K1G 5H9
Tel: 613-520-2455
Fax: 613-520-0308
Fitch Security Integration Inc. 14 Meteor Dr. Toronto, ON M9W 1A4
Tel: 416-235-1818
Fax: 416-235-1226
Web: www.fitch.ca
For 40+ years Fitch has been designinginstalling-servicing the most reliable and technologically advanced end-to-end electronic security systems. Fitch prides itself on delivering superior human-
verification, crime-prevention and detection and record-capture systems and with knowledgeable, friendly and fully-trained Sales-Installation-Service staff, you get a complete electronic security service –delivered with professionalism.
GG4S Canada
703 Evans Ave., Suite 103
Toronto, ON M9C 5E9
Tel: 888-717-4447
Web: www.g4s.ca
Genesis Cable
7701 95th St.
Pleasant Prairie, WI 53158
Tel: 800-222-0060
Genetec Inc.
2280 boul Alfred-Nobel
Saint-Laurent, QC H4S 2A4
Tel: 514-332-4000
Email: info@genetec.com
Web: www.genetec.com
Genetec Inc. is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. Its flagship product, Security Center, is an open-architecture platform that unifies IP-based video surveillance, access control, automatic number plate recognition (ANPR), communications, and analytics.
Global Link Response Centre
716 Gordon Baker Rd., Suite 205A
Toronto, ON M2H 3B4
Tel: 416-293-2930
Fax: 416-321-9688
Web: www.global-link.ca
Graybar Canada
3600 Joseph Howe Dr. Halifax, NS B3L 4H7
Tel: 902-457-8787
Web: www.graybarcanada.com/branches/ halifax
Hall Telecommunications Supply Ltd. 5477 RR 5, Highway 6, N. Guelph, ON N1H 6J2
Tel: 519-822-5420
Fax: 519-822-5462
Web: www.halltel.com
Harding Security Services Inc.
70 Shaftesbury Ave., Unit 10 Toronto, ON M4T 1A3
Tel: 416-925-7474
Fax: 416-915-6259
Huronia Alarm & Fire Security Inc.
233 Midland Ave.
Midland, ON L4R 3K1
Tel: 705-526-9311
Fax: 705-527-4530
JJ.C. Gury Signs and Decals
530 Jamie Ave. La Habra, CA 90631
Tel: 800-903-3385
Fax: 714-738-6998
Web: www.jcgury.com
MMarch Networks
303 Terry Fox Dr. Ottawa, ON K2K 3J1
Tel: 613-591-8181
Web: www.marchnetworks.com
Mitsubishi Electric Sales Canada Inc.
4299 14th Ave.
Markham, ON L3R 0J3
Tel: 905-475-7728
Fax: 905-475-7958
Web: www.mitsubishielectric.ca
Mitsubishi Electric is one of the world’s largest manufacturers, providing reliable display solutions with superb performance and high quality display of data, graphics video from multiple simultaneous information sources in 24x7x365 applications, aiding collaborative decision making, enhanced operator performance and response in mission-critical command, control, dispatch, security surveillance environments.
Panasonic Canada Inc.
5770 Ambler Dr. Mississauga, ON L4W 2T3
Tel: 877-495-0580
Web: www.panasonic.com
Pelco by Schneider Electric
3500 Pelco Way Clovis, CA 93612
Tel: 559-292-1981
PLG Manufacturers Representatives
PO Box 60001
Boisbriand, QC J7H 0G7
Tel: 450-434-2992
Fax: 450-434-4026
Web: www.plgsecurity.com
QQNAP Inc.
7100 Warden Ave., Suite 7B
Markham, ON L3R 8B5
Tel: 905-947-1000
Email: canadasales@qnap.com
Web: www.qnap.com
QVR Pro, QNAP’s new software-defined surveillance solution, provides 8 free licenses, manages up to 128 channels per NAS, and provides flexible & expandable recording space management. QVR Center is a powerful centralized management center with customizable event dashboard option. QVR Guard provides high-availability fail over feature to ensure uninterruptible surveillance recordings.
SSafety And Security Solutions
18 George Robinson Dr. Brampton, ON L6Y 2X6
Tel: 416-940-0624
Web: www.safetyandsecuritysolutions.ca
Security Response Ctr
506 Christina St., N. Sarnia, ON N7T 5W4
Tel: 800-333-7721
Fax: 519-336-7508
Web: www.securityresponse.ca
SecurTek Monitoring Solutions
70 1st Ave., N. Yorkton, SK S3N 1J6
Tel: 877-777-7590
Fax: 306-782-5255
Web: www.securtek.com
SecurTek is a monitoring company that uses a highly skilled workforce and long-term partnerships with independent security companies to deliver security and management services to customers in select Canadian markets. Contact us to
learn more about what we have to offer and how you can benefit from joining our Dealer Program!
SP&T News Magazine
111 Gordon Baker Rd., Suite 400
Toronto, ON M2H 3R1
Tel: 416-510-6797
Fax: 416-442-2230
Email: pyoung@annexbusinessmedia.com
Web: www.sptnews.ca
SP&T News is the primary source of information for dealers, installers, integrators, resellers and specifiers in the Canadian security industry. Through 8 yearly issues, supplements, newsletters and website, SP&T provides the latest industry news, products and trends.
Standard Telecom
23 Passmore Ave., Unit 11R Toronto, ON M1V 4T4
Tel: 416-425-0052
Web: www.standardtele.com
Tech Systems of Canada, Inc.
15 Allstate Pky., Suite 600 Markham, ON L3R 5B4
Tel: 416-565-2733
TOA Canada Corporation
3670 Odyssey Dr., Unit 1 Mississauga, ON L5M 0Y9
Tel: 800-263-7639
Fax: 800-463-3569
Web: www.toacanada.com
Tortech Electronics
170 Milner Ave., Unit 2 Toronto, ON M1S 3R3
Tel: 416-298-0448
Fax: 416-298-0448
Web: www.tortechsound.com
TRENDnet
20675 Manhattan Place Torrance, CA 90501
Tel: 310-961-5500
Fax: 310-961-5511
Email: sales@trendnet.com
Web: www.trendnet.com
TRENDnet is a global provider of awardwinning networking and surveillance solutions to SMB and home users. Since 1990, TRENDnet has enabled users to share broadband access, multimedia content, and networked peripherals.
TRENDnet’s portfolio includes indoor and outdoor Wireless, Surveillance, IP Cameras, Switches, PoE, Industrial, Fiber, NVRs, KVM, Powerline, and more.
AARtech Canada Inc.
CBC America / Ganz Security
Feenics, Inc.
Fitch Security Integration Inc.
G4S Canada
Genetec Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Readers
AARtech Canada Inc.
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
CBC America / Ganz Security
dormakaba Canada Inc.
ELK Products Inc.
Feenics, Inc.
Fitch Security Integration Inc.
G4S Canada
Genetec Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
Safety And Security Solutions
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
AARtech Canada Inc.
AMAG Technology
Camden Door Controls
dormakaba Canada Inc.
Feenics, Inc.
Fitch Security Integration Inc.
Genetec Inc.
Graybar Canada
TOA Canada Corporation
Tortech Electronics
AARtech Canada Inc.
Camden Door Controls
CBC America / Ganz Security
dormakaba Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
AARtech Canada Inc.
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
dormakaba Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
AARtech Canada Inc.
AMAG Technology
ASSA ABLOY Door Security Solutions
Canada
Bosch Security Systems
Camden Door Controls
dormakaba Canada Inc.
Feenics, Inc.
Fitch Security Integration Inc.
G4S Canada
Genetec Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Panasonic Canada Inc.
Tech Systems of Canada, Inc.
TOA Canada Corporation
Facial Recognition
AARtech Canada Inc.
CBC America / Ganz Security
Fitch Security Integration Inc.
G4S Canada
Genetec Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Panasonic Canada Inc.
Pelco by Schneider Electric
Tech Systems of Canada, Inc.
AARtech Canada Inc.
CBC America / Ganz Security
Fitch Security Integration Inc.
G4S Canada
Graybar Canada
Hall Telecommunications Supply Ltd.
Iris Recognition
AARtech Canada Inc.
CBC America / Ganz Security
Fitch Security Integration Inc.
G4S Canada
Genetec Inc.
Keypad
AARtech Canada Inc.
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
Feenics, Inc.
Fitch Security Integration Inc.
G4S Canada
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
AARtech Canada Inc.
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
dormakaba Canada Inc.
Feenics, Inc.
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Magnetic Strikes
AARtech Canada Inc.
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
dormakaba Canada Inc.
Fitch Security Integration Inc.
G4S Canada
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Request to Exit
AARtech Canada Inc.
ASSA ABLOY Door Security Solutions
Canada
Bosch Security Systems
Camden Door Controls
dormakaba Canada Inc.
Fitch Security Integration Inc.
Genetec Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Software
AARtech Canada Inc.
AMAG Technology
dormakaba Canada Inc.
Feenics, Inc.
Fitch Security Integration Inc.
G4S Canada
Genetec Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Panasonic Canada Inc.
Tech Systems of Canada, Inc.
Telephone Entry Control
AARtech Canada Inc.
Camden Door Controls
Fitch Security Integration Inc.
G4S Canada
Graybar Canada
Hall Telecommunications Supply Ltd.
PLG Manufacturers Representatives
Standard Telecom
Tech Systems of Canada, Inc.
Video ID Equipment
AARtech Canada Inc.
Fitch Security Integration Inc.
G4S Canada
Graybar Canada
Tech Systems of Canada, Inc.
Alarm Company/Dealer
Fitch Security Integration Inc.
Huronia Alarm & Fire Security Inc.
Safety And Security Solutions
Security Response Ctr
SecurTek Monitoring Solutions
Annunciators
AARtech Canada Inc.
Camden Door Controls
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Arm/Disarm Stations
AARtech Canada Inc.
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
SecurTek Monitoring Solutions
Batteries/Power Supplies
AARtech Canada Inc.
Camden Door Controls
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
SecurTek Monitoring Solutions
Bells/Sirens
AARtech Canada Inc.
Camden Door Controls
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
SecurTek Monitoring Solutions
Burglar Alarms
AARtech Canada Inc.
Bosch Security Systems
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Safety And Security Solutions
Security Response Ctr
SecurTek Monitoring Solutions
Controls/Control Panels/Control Communicators
AARtech Canada Inc.
Bosch Security Systems
Camden Door Controls
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Safety And Security Solutions
SecurTek Monitoring Solutions
Sounding Devices
AARtech Canada Inc.
Camden Door Controls
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Tortech Electronics
Temperature Alarms
AARtech Canada Inc.
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Wireless Alarm Equipment
AARtech Canada Inc.
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Decals & Signs
ELK Products Inc.
Hall Telecommunications Supply Ltd.
J.C. Gury Signs and Decals
Marketing
Safety And Security Solutions
SP&T News Magazine
Professional Services
Contretron Inc.
Pelco by Schneider Electric
Tech Systems of Canada, Inc.
DETECTION CONTROLS / DEVICES
Actuating Devices
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Tech Systems of Canada, Inc.
Door Control/Panic Hardware
AARtech Canada Inc.
Camden Door Controls
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Tech Systems of Canada, Inc.
Evacuation Systems
Fitch Security Integration Inc.
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
TOA Canada Corporation
Tortech Electronics
Fire Detectors
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Gas Detectors
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Indicators, Audible/AV
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Metal Detectors
Fitch Security Integration Inc.
G4S Canada
Graybar Canada
Smoke Detectors
AARtech Canada Inc.
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Sprinkler System Supervision
Fitch Security Integration Inc.
Security Response Ctr
Testing Devices & Accessories
AARtech Canada Inc.
Contretron Inc.
Fitch Security Integration Inc.
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
ENTRY / EXIT SCREENING SYSTEMS
Electronic Article Surveillance
Security Response Ctr
Optical Turnstiles
Automatic Systems
Fitch Security Integration Inc.
CO Detectors
AARtech Canada Inc.
ELK Products Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Control Panels
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
ELK Products Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Enclosures
ELK Products Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Mass Notification
AppArmor
Camden Door Controls
Graybar Canada
Hall Telecommunications Supply Ltd.
Tech Systems of Canada, Inc.
TOA Canada Corporation
Tortech Electronics
Notification Devices
AppArmor
Camden Door Controls
ELK Products Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Tortech Electronics
Power Supplies
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
ELK Products Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
Security Response Ctr
SecurTek Monitoring Solutions
Pull Stations
AARtech Canada Inc.
Camden Door Controls
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Smoke Detectors
AARtech Canada Inc.
ELK Products Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Testers
AARtech Canada Inc.
Guard Response
G4S Canada
Guard Tour
G4S Canada
Security Response Ctr
Central Vacuum
Graybar Canada
Communication Equipment
AARtech Canada Inc.
ELK Products Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Security Response Ctr
Custom Installed Sound & Video Systems
Huronia Alarm & Fire Security Inc.
Environmental and Energy Systems
AARtech Canada Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Home Controls
AARtech Canada Inc.
ELK Products Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Home Theatre
AARtech Canada Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
QNAP, Inc.
HVAC Controls
AARtech Canada Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Indoor/Outdoor Systems
AARtech Canada Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Intercoms/Paging Devices
AARtech Canada Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
Tortech Electronics
Lighting & Low Voltage
AARtech Canada Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Network/Integration Products
AARtech Canada Inc.
ELK Products Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
QNAP, Inc.
TRENDnet
Wire & Cable
AARtech Canada Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
TRENDnet
ID SYSTEMS AND SUPPLIES
Employee/Visitor Badges
AMAG Technology
Fitch Security Integration Inc.
Graybar Canada
Tech Systems of Canada, Inc.
High Security ID Equipment
Fitch Security Integration Inc.
Tech Systems of Canada, Inc.
Instant Photo ID Equipment
Fitch Security Integration Inc.
Tech Systems of Canada, Inc.
Smart Cards
Fitch Security Integration Inc.
Graybar Canada
Tech Systems of Canada, Inc.
INDUSTRY RESOURCES
Market Research
Canadian Security Magazine
SP&T News Magazine
Training Materials/Services
Tech Systems of Canada, Inc.
Application Security
QNAP, Inc.
Tech Systems of Canada, Inc.
Cloud Computing
QNAP, Inc.
Tech Systems of Canada, Inc.
Content Management/Filtering
Tech Systems of Canada, Inc.
Data Loss Protection
QNAP, Inc.
Data Recovery
QNAP, Inc.
Database Security
QNAP, Inc.
Digital Rights Management
Genetec Inc.
Encryption QNAP, Inc.
Enterprise Management
Genetec Inc.
Pelco by Schneider Electric
Hard Disk Encryption
QNAP, Inc.
Identity Management
Genetec Inc.
Internet Security
QNAP, Inc.
Security Response Ctr
Intrusion Detection & Prevention
Systems
PLG Manufacturers Representatives
Security Response Ctr
Log Management
Security Response Ctr
Managed Services
QNAP, Inc.
Security Response Ctr
Mobile Security
AppArmor
Network Security
QNAP, Inc.
TRENDnet
Racks & Cabinets
Graybar Canada
Hall Telecommunications Supply Ltd.
Remote Access
Graybar Canada
QNAP, Inc.
SSL VPN
TRENDnet
Storage
Panasonic Canada Inc.
QNAP, Inc.
Virtualization
QNAP, Inc.
Wireless Security
Security Response Ctr
Tech Systems of Canada, Inc.
Combination Locks
dormakaba Canada Inc.
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Computer Locks
Huronia Alarm & Fire Security Inc.
Door Hardware
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
dormakaba Canada Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Electromagnetic Locks
AARtech Canada Inc.
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
dormakaba Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
High Security Locks
ASSA ABLOY Door Security Solutions
Canada
dormakaba Canada Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Key Control Systems
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
dormakaba Canada Inc.
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Keyed Locks and Padlocks
ASSA ABLOY Door Security Solutions
Canada
Graybar Canada
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Keyless Locks
AARtech Canada Inc.
ASSA ABLOY Door Security Solutions
Canada
Camden Door Controls
dormakaba Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Safes and Vaults
dormakaba Canada Inc.
Huronia Alarm & Fire Security Inc.
Cloud Computing
Feenics, Inc.
Genetec Inc.
QNAP, Inc.
Tech Systems of Canada, Inc.
Fog Security
PLG Manufacturers Representatives
Installation Tools
Camden Door Controls
Contretron Inc.
ELK Products Inc.
Graybar Canada
Security Product Distributor
AARtech Canada Inc.
Contretron Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Security Systems Integrator
Fitch Security Integration Inc.
G4S Canada
Safety And Security Solutions
Tech Systems of Canada, Inc.
/ SYSTEMS / SERVICES
Alarm Monitoring Software
G4S Canada
Genetec Inc.
Huronia Alarm & Fire Security Inc.
Central Station Equipment
QNAP, Inc.
Central Station Monitoring Services
Armstrong’s National Alarm Monitoring
G4S Canada
Global Link Response Centre
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Command & Control
G4S Canada
Genetec Inc.
Mitsubishi Electric Sales Canada Inc.
Tech Systems of Canada, Inc.
Fences
Fitch Security Integration Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Gate Operators
AARtech Canada Inc.
Automatic Systems
Camden Door Controls
Fitch Security Integration Inc.
Graybar Canada
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Outdoor Intrusion Sensors
AARtech Canada Inc.
Bosch Security Systems
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
PLG Manufacturers Representatives
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Perimeter Barriers/Deterrents
AARtech Canada Inc.
dormakaba Canada Inc.
Fitch Security Integration Inc.
Hall Telecommunications Supply Ltd.
PLG Manufacturers Representatives
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Security Doors
Automatic Systems
Boon Edam Inc.
dormakaba Canada Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Security Lighting
AARtech Canada Inc.
Graybar Canada
SecurTek Monitoring Solutions
Turnstiles
AARtech Canada Inc.
Automatic Systems
Boon Edam Inc.
dormakaba Canada Inc.
Fitch Security Integration Inc.
Tech Systems of Canada, Inc.
Asset Protection
Fitch Security Integration Inc.
G4S Canada
Genetec Inc.
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Background Checks
Commissionaires Canada
G4S Canada
Business Continuity
G4S Canada
Tech Systems of Canada, Inc.
Compliance
G4S Canada
Tech Systems of Canada, Inc.
Crisis Management
G4S Canada
Tech Systems of Canada, Inc.
Data Back Up / Storage
Fitch Security Integration Inc.
Tech Systems of Canada, Inc.
Disaster Recovery
Standard Telecom
Tech Systems of Canada, Inc.
Executive Protection
G4S Canada
Fraud
March Networks
Incident Management
Genetec Inc.
Tech Systems of Canada, Inc.
Investigations
Commissionaires Canada
Genetec Inc.
March Networks
Loss Prevention
Commissionaires Canada
Fitch Security Integration Inc.
G4S Canada
Genetec Inc.
March Networks
Tech Systems of Canada, Inc.
Pandemic Planning
Tech Systems of Canada, Inc.
Penetration Testing
Tech Systems of Canada, Inc.
Risk Analysis
Fitch Security Integration Inc.
G4S Canada
Tech Systems of Canada, Inc.
Risk Management
G4S Canada
March Networks
Tech Systems of Canada, Inc.
Security Audits
Commissionaires Canada
Fitch Security Integration Inc.
G4S Canada
March Networks
Tech Systems of Canada, Inc.
Security Consultant
Commissionaires Canada
Contretron Inc.
G4S Canada
Harding Security Services Inc.
Tech Systems of Canada, Inc.
Security Training & Education
Commissionaires Canada
Tech Systems of Canada, Inc.
Travel Security / Safety
G4S Canada
Vulnerability & Risk Assessment
Commissionaires Canada
Fitch Security Integration Inc.
G4S Canada
Tech Systems of Canada, Inc.
Workplace Violence
Tech Systems of Canada, Inc.
Communications
Genetec Inc.
Hall Telecommunications Supply Ltd.
Tortech Electronics
Detection
Contretron Inc.
Genetec Inc.
Hall Telecommunications Supply Ltd.
Perimeter & Barrier Protection
Fitch Security Integration Inc.
Genetec Inc.
Hall Telecommunications Supply Ltd.
PLG Manufacturers Representatives
Tech Systems of Canada, Inc.
Port & Cargo
Hall Telecommunications Supply Ltd.
SENSORS
Contacts/Switches
AARtech Canada Inc.
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
Security Response Ctr
SecurTek Monitoring Solutions
Dual Technology Sensors
AARtech Canada Inc.
Bosch Security Systems
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Flood Alarms
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Glass Protection
AARtech Canada Inc.
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Light Control Motion Sensors
AARtech Canada Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
PIR Sensors
AARtech Canada Inc.
Bosch Security Systems
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Proximity Sensors
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
SecurTek Monitoring Solutions
Screen Sensors
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Vehicle Detection
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
PLG Manufacturers Representatives
Security Response Ctr
SOUND / COMMUNICATION EQUIPMENT
Loudspeakers
AARtech Canada Inc.
Bosch Security Systems
Fitch Security Integration Inc.
Graybar Canada
PLG Manufacturers Representatives
Standard Telecom
TOA Canada Corporation
Tortech Electronics
Music-Intercom Systems
AARtech Canada Inc.
Bosch Security Systems
Graybar Canada
Huronia Alarm & Fire Security Inc.
Standard Telecom
TOA Canada Corporation
Tortech Electronics
Public Address Systems
Bosch Security Systems
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
PLG Manufacturers Representatives
Standard Telecom
Tech Systems of Canada, Inc.
TOA Canada Corporation
Tortech Electronics
Racks & Cabinets
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
Radio Communication Equipment
AARtech Canada Inc.
Graybar Canada
Security Response Ctr
Telephone Systems & Accessories
Graybar Canada
Hall Telecommunications Supply Ltd.
Standard Telecom
Tortech Electronics
SPECIAL PURPOSE PROTECTION
Covert Surveillance Equipment
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Tech Systems of Canada, Inc.
Medical Alert Systems
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Panic Buttons
AARtech Canada Inc.
AppArmor
Bosch Security Systems
ELK Products Inc.
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Personal Protection Devices
AARtech Canada Inc.
Fitch Security Integration Inc.
Security Response Ctr
SecurTek Monitoring Solutions
Tech Systems of Canada, Inc.
Power Supply
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
Security Response Ctr
Tech Systems of Canada, Inc.
Tortech Electronics
Security Windows
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Surge Protectors
AARtech Canada Inc.
ELK Products Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
Tech Systems of Canada, Inc.
Window Bars
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Window Film
Tech Systems of Canada, Inc.
Consoles
A.S. Security & Surveillance
Fitch Security Integration Inc.
Graybar Canada
Tech Systems of Canada, Inc.
Data Storage
A.S. Security & Surveillance
AARtech Canada Inc.
Bosch Security Systems
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Graybar Canada
March Networks
Panasonic Canada Inc.
QNAP, Inc.
Tech Systems of Canada, Inc.
Data Transmission
A.S. Security & Surveillance
AARtech Canada Inc.
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Graybar Canada
March Networks
PLG Manufacturers Representatives
Tech Systems of Canada, Inc.
Digital Recorders
A.S. Security & Surveillance
AARtech Canada Inc.
Bosch Security Systems
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
March Networks
Panasonic Canada Inc.
PLG Manufacturers Representatives
QNAP, Inc.
Safety And Security Solutions
Tech Systems of Canada, Inc.
TRENDnet
A.S. Security & Surveillance
AARtech Canada Inc.
Bosch Security Systems
CBC America / Ganz Security
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Panasonic Canada Inc.
PLG Manufacturers Representatives
Tech Systems of Canada, Inc.
TRENDnet
A.S. Security & Surveillance
AARtech Canada Inc.
Bosch Security Systems
CBC America / Ganz Security
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Genetec Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
March Networks
Panasonic Canada Inc.
Pelco by Schneider Electric
QNAP, Inc.
Safety And Security Solutions
Security Response Ctr
Tech Systems of Canada, Inc.
TRENDnet
A.S. Security & Surveillance
AARtech Canada Inc.
Bosch Security Systems
CBC America / Ganz Security
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Graybar Canada
Panasonic Canada Inc.
Tech Systems of Canada, Inc.
A.S. Security & Surveillance
AARtech Canada Inc.
Bosch Security Systems
Fitch Security Integration Inc.
Genetec Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Panasonic Canada Inc.
PLG Manufacturers Representatives
Tech Systems of Canada, Inc.
Multiplexers
AARtech Canada Inc.
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
A.S. Security & Surveillance
AARtech Canada Inc.
CBC America / Ganz Security
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
A.S. Security & Surveillance
AARtech Canada Inc.
Fitch Security Integration Inc.
Huronia Alarm & Fire Security Inc.
Panasonic Canada Inc.
Tech Systems of Canada, Inc.
A.S. Security & Surveillance
AARtech Canada Inc.
Bosch Security Systems
CBC America / Ganz Security
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Genetec Inc.
Graybar Canada
March Networks
Panasonic Canada Inc.
Pelco by Schneider Electric
Tech Systems of Canada, Inc.
TRENDnet
A.S. Security & Surveillance
AARtech Canada Inc.
Fitch Security Integration Inc.
Graybar Canada
QNAP, Inc.
Tech Systems of Canada, Inc.
TRENDnet
A.S. Security & Surveillance
AARtech Canada Inc.
Bosch Security Systems
CBC America / Ganz Security
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Tech Systems of Canada, Inc.
TRENDnet
A.S. Security & Surveillance
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Video Management Systems (VMS)
A.S. Security & Surveillance
AARtech Canada Inc.
Bosch Security Systems
CBC America / Ganz Security
DW® Complete Surveillance Solutions
Fitch Security Integration Inc.
G4S Canada
Genetec Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
March Networks
Panasonic Canada Inc.
Pelco by Schneider Electric
PLG Manufacturers Representatives
QNAP, Inc.
Security Response Ctr
Tech Systems of Canada, Inc.
TRENDnet
Video Motion Detectors
A.S. Security & Surveillance
AARtech Canada Inc.
CBC America / Ganz Security
Fitch Security Integration Inc.
Graybar Canada
Huronia Alarm & Fire Security Inc.
Safety And Security Solutions
Security Response Ctr
Tech Systems of Canada, Inc.
TRENDnet
Coaxial Cable
A.S. Security & Surveillance
Genesis Cable
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
TRENDnet
Fibre Optic
A.S. Security & Surveillance
Graybar Canada
Hall Telecommunications Supply Ltd.
Tech Systems of Canada, Inc.
Plenum Cable
A.S. Security & Surveillance
Genesis Cable Graybar Canada
Hall Telecommunications Supply Ltd.
Tech Systems of Canada, Inc.
Speaker Wire
A.S. Security & Surveillance
Genesis Cable
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Tech Systems of Canada, Inc.
Structured Wiring
A.S. Security & Surveillance
AARtech Canada Inc.
ELK Products Inc.
Genesis Cable Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
Standard Telecom
Wire & Cable Testers
A.S. Security & Surveillance
AARtech Canada Inc.
Contretron Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Tech Systems of Canada, Inc.
TRENDnet
Wire Assemblies
A.S. Security & Surveillance
Graybar Canada
Hall Telecommunications Supply Ltd.
PLG Manufacturers Representatives
Tech Systems of Canada, Inc.
WIRELESS
Digital Communication
AppArmor
Fitch Security Integration Inc.
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Tech Systems of Canada, Inc.
Multiplexers
Fitch Security Integration Inc.
Security Response Ctr
Tech Systems of Canada, Inc.
Radio Telemetry
Fitch Security Integration Inc.
Security Response Ctr
Tech Systems of Canada, Inc.
Remote Monitoring
Fitch Security Integration Inc.
G4S Canada
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Tech Systems of Canada, Inc. TRENDnet
Wireless Communication Equipment
Fitch Security Integration Inc.
Graybar Canada
Hall Telecommunications Supply Ltd.
Huronia Alarm & Fire Security Inc.
PLG Manufacturers Representatives
Security Response Ctr
Tech Systems of Canada, Inc.
Tortech Electronics TRENDnet
Wireless Controls
AARtech Canada Inc.
Fitch Security Integration Inc.
Huronia Alarm & Fire Security Inc.
Security Response Ctr
Tech Systems of Canada, Inc.
TruVision ® Navigator brings it all together.
Intuitive and powerful, TruVision Navigator combines Interlogix commercial offerings—video, access control, intrusion and networking—into a unified security solution. Ideal for small- to mid-size applications, TruVision Navigator provides powerful centralized and remote management capabilities. It’s an ideal way to manage the entire Interlogix-based security system, easily and effectively.
See how at interlogix.com/navigator.
Is the
Access Control as a Service market headed skyward? Adoption trends indicate it has a bright future
By Ellen Cools
The transition to cloud-based systems has been so pervasive that the question now might be, what doesn’t run on the cloud?
The answer? Access control. Or at least, on-premise access control is still the norm.
But the growth of Access Control as a Service (ACaaS) is changing this.
According to Jim Dearing, lead analyst for electronic access control research at IHS Markit, “Access Control as
a Service is a fast-moving market within the access control subspace.”
In 2013, the ACaaS market in the Americas was worth $150 million. Now, it’s worth $375 million, he says.
But what is driving this growth? And how can security professionals capitalize on this trend?
Another question must be answered first: how does ACaaS work?
“A cloud application like anything else”
There are three types of ACaaS, says Dearing: hosted, managed and hybrid.
“Hosted essentially means that the provider is providing the software platform and hosting the software for the person who’s buying the service,” he elaborates. “Whereas [with] managed … the end user is buying a fully-managed service from the provider.”
Typically, says Dearing, end users expect a managed service whereby the provider installs the equipment and monitors the service.
The third type of ACaaS, hybrid, involves a hosted solution and a managed aspect. For example, the end user may also subscribe to have their credentials managed.
Beyond the different ways ACaaS can be installed and operated, there are two sides to the technology, says Steve Van Till, president and CEO of Brivo.
“One side, of course, is user facing, and that includes the ability to administer either on a web browser, or now, on a mobile phone, and to get alerts, information, look at videos,” he explains.
“The other side of it is the device side, and on that side, you still have a control panel installed locally, inside the building, which people are now calling edge computing.”
The control panel functions as usual, Van Till says. “But the big difference is that it talks to the cloud.”
As with any cloud application, the data is remotely hosted. However, where the data is hosted varies.
“Typically, it can either be hosted on a public cloud space, like Amazon or Microsoft — large resources of cloud — or it can be a private cloud set up where only the end user has access,” Dearing explains.
Currently, he says, the market is split between private and public cloud, with public cloud becoming increasingly popular.
However, “there is also the issue of companies not really wanting the data to be stored on a server that may also be storing or hosting some other website.”
Additionally, “there are a number of limitations on storing identities,” such as privacy laws.
For example, with the recent adoption of the General Data Protection Regulation (GDPR)
“Once larger enterprise end users start using this type of service, obviously the market size will increase massively.”
— Jim Dearing, IHS Markit
in Europe, providers “had to ensure that they were compliant with that new regulation by creating means to delete data within certain time frames and create new software features that allowed end users to comply,” he explains.
Bernhard Mehl, CEO and co-founder of ACaaS provider Kisi, a New York-based company established in 2012, says, “In the end, even cloud software is hosted on a local server — it’s just a server that is hosted by Amazon, for example.”
Remote hosting ACaaS enables companies to remotely manage systems, he elaborates, making access control “infinitely scalable.”
On the infrastructure side, he adds, ACaaS is easier to manage and creates a more “seamless deployment” for end users.
This “seamless deployment,” is partly thanks to ACaaS’ integration potential.
Kisi’s clients “want to embed access control into their on and off-boarding workflows that they have on the IT side and security side,” Mehl explains. “That means you embed provisioning and deep provisioning of access rights into the normal onboarding workflow.”
“Imagine you’re a new employee at the company: you’re automatically getting file access, email access…why not door access?” he elaborates.
Businesses “have security standards for all other security critical applications,” he adds.
“So why isn’t that standard already at the doors, too?”
Mehl believes ACaaS solves that problem, especially with mobile apps that allow two-factor authentication on doors.
Van Till agrees that ACaaS has a lot of potential. In fact, Brivo already has “a couple hundred integrations with our product alone,” he says.
“The most interesting sector is integration with other business systems, which means that access control is becoming a part of how other things are functioning, and that’s driving a lot of adoption,” he adds.
Given this, one might wonder about the typical customer base for ACaaS solutions.
The market is currently more focused on commercial than residential. In fact, Kisi and Brivo work solely for the commercial market.
Kisi’s clients include biotech labs, educational institutions and financial institutions, Mehl says. Across Canada, they include Cowork Penticton, Launch Coworking Space, York Entrepreneurship Development Institute and Sequence Bioinformatics.
They are “mostly companies on a corporate side, and if it’s enterprise [companies], it’s typically a smaller office that starts this transition,” Mehl says.
Small and medium businesses (SMB) are the biggest adopters of ACaaS, adds Dearing.
“But you also have a few smaller education, health-care based [end users], smaller doctor’s offices, etc., and they’re also starting to opt for Access Control as a Service as a means to keep investments low,” he adds.
Additionally, property management firms are a big adopter of ACaaS, as they own large buildings and rent offices to smaller companies, and are often responsible for the entire building’s access control. ACaaS offers these companies a way to outsource management or that responsibility, Dearing says.
However, there are still some constraints to widespread ACaaS adoption.
“Traditionally, the Access Control as a Service business model was designed for smaller installations that perhaps either could not afford the initial capsule outlay of installing a fully-fledged traditional access control system, or did not want to spend money managing it themselves,” Dearing says.
Consequently, ACaaS is not typically used in larger enterprise security installations.
Dearing argues this is because “the leading providers of traditional access control have not really developed Access Control as a Service
“Imagine you’re a new employee at the company: you’re automatically getting file access, email access…why not door access?”
— Bernhard Mehl, Kisi
offerings.”
“Most of the Access Control as a Service companies are quite small … and they are mainly servicing smaller segments of the market because there’s a lack of demand from the enterprise segment,” he explains.
This is partly because ACaaS providers have traditionally charged clients per door.
“As you increase the number of doors over a thousand, it becomes very difficult to manage how you’re going to charge for that and how you’re going to create software that’s going to allow you to charge for that centrally,” he explains.
But while SMB makes up the majority of Brivo’s customers, the company also does a lot with enterprise systems, says Van Till.
However, Brivo is a unique case, he maintains. The company began offering ACaaS in 2001, about “10 years ahead of our time,” he argues.
This gave the company an early foothold with larger companies such as Tyco, ADT and Pro1, he says.
“So ironically, the biggest companies…were actually the earliest adopters of this technology,” he continues. “And they thought it was very useful for niche applications in particular, because the control panel that we developed had built-in cellular, which was very unusual for that day and commercial access control.
“It slowly grew and grew and grew and became a bigger part of their overall offering.”
According to Dearing, the ACaaS market in the Americas is forecasted to reach $685 million in 2022.
Globally, IHS Markit estimates that revenues will increase to $950 million by 2022, according to the report, “ACaaS and mobile access propelling each other to mainstream adoption.”
Van Till agrees with this prediction.
“If you’re looking at new purchases of access control, it’s probably somewhere around 10-20 per cent right now,” he says.
“But that number, I believe, is swinging…to the 50-60 per cent level, and it’s going to ultimately catch up with the cloud adoption statistics for enterprise application software and the world in general, which is currently running at 80-90 per cent.”
So what is driving this growth?
One of the main influences is the flexibility ACaaS offers, since companies can outsource the responsibility of access control, Dearing says.
Van Till agrees, adding that cloud provides the convenience end users are demanding as they become more comfortable with cloud.
“The convenience of cloud versus the convenience of on-premise is unmatched because the anytime, anywhere, mobile access [possibilities], with notifications, integrations with other systems — you simply can’t match with the old-client server model,” he explains.
“There’s this phenomenon called consumerization, which was first discussed in the context of the consumerization of IT,” Van Till explains. “We’re seeing the same thing happening in security now … increasingly the on-premise piece like sensors and so forth are IoT [Internet of Things] devices that are equally at home in a residential context and a commercial context.”
IoT has put “huge downward price pressure” on sensors and connected devices, he adds, which is making demand for ACaaS grow.
Dearing does not believe the Bring your Own Device trend is influencing the adoption of ACaaS — at least with regards to mobile access control.
“The market adoption of mobile credentials so far has been a little bit limited because there are a few issues still,” he explains.
The problem is that access control card readers are still popular and work well, he says. In contrast, with a mobile solution, users have to open the application, authenticate themselves and then activate it, at which point they can use it to open a door.
“The most interesting sector is integration with other business systems. Access control is becoming a part of how other things are functioning.”
— Steve Van Till, Brivo
the whole time,” he says.
Consequently, if someone turns off their phone or their phone closes its background applications, then the process has to be repeated.
“A number of Access Control as a Service providers have not put the investment into developing a successful mobile application that allows their customers to deploy mobile access,” he argues. “But that is changing.”
“Once that happens, I feel like mobile access and Access Control as a Service will go hand in hand quite nicely.”
Given the potential ACaaS presents, how can industry players get ahead?
Dearing says offering flexible pricing options is key, as charging clients per door can become complicated.
But the most important thing is “to develop solutions catering to the larger enterprise end users,” he says.
“Because once larger enterprise end users start using this type of service, obviously the market size will increase massively. Once you’ve got large enterprises using this type of solution, you can also leverage all the data they are gathering and improve it.”
“Being more accepting and being able to market cloud-based solutions…better, is probably another thing they need to improve,” Dearing adds.
Van Till agrees, saying that first industry players must make the investment in the cloud, and then hire the best engineers possible.
Mehl argues security professionals should take their involvement with cloud even further before entering the ACaaS market.
“We’ve seen companies do everything from white-labelling a cloud-based connector, licensing some Bluetooth technology for their reader, licensing mobile credential technology, hiring an outside IT firm to build their new mobile app,” he explains. “But that will not solve the big problem of access control just not being in the cloud.”
However, both Mehl and Van Till argue consumerization has been the biggest driver.
“For that to continue to work, the application will need to be running in the background
“If I would have to give one [piece of] advice to other companies … it’s to become a cloud company first,” he continues. “Use cloud for your own business. Hire people that are familiar with the cloud, change your culture and organization to a cloud mindset, and then build products that follow this mindset.”
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A closer look at measuring, managing and understanding an essential element of customer accounts and relationships
By John Brady
With the security industry continuing to grow and attract outside capital and debt based on the industry’s solid operating margins, predictable cash flows and market value liquidity, the key depleting operating dynamic — customer attrition — continues to demand a measurement standard and substantial management attention.
Across the industry, management teams of companies of all sizes have begun to focus, in earnest, on measuring their customer cancellations. One’s ability to control and minimize customer attrition begins with recording and measuring customer losses on a monthly basis. The general manager of one of our clients commented recently that the “first step they took to control attrition was developing the record keeping system to record and track each customer loss in a cohesive management report that allowed them to understand the magnitude of the problem in definable and consistent terms.”
The first step in controlling attrition is to measure it in a consistent fashion and make it an integral part of each employee’s job to watch for and react when they encounter an unhappy customer. Beyond tracking the number of customers lost each month and associated recurring monthly revenue (RMR), it is as important that the management team try to codify the reasons that the customers are leaving
To determine the portion of cancellations that are controllable, the management team must establish a defined set of cancellation reasons. Employees must make certain to obtain from the customer, as best they can, the exact reason for the subscriber’s decision to leave the company. Monitoring the reasons for cancellations can help to identify the cause. Many management teams have found the real enemy is “looking at them-
There are proactive steps that can be taken by management teams to control and minimize collection issues and moves. These are the leading causes of cancellations. Developing a “move sales incentive plan” in advance that creates a customer incentive to save a “move within market” customer in the new location and obtain the new customer in the “existing location” is critical to have set out and ready to “pull off the shelf” by the proper member of your team. “No longer using the system” continues to gather a growing percentage within the reasons for cancellation. While a well-informed customer can re-
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duce the incidence of problems with the system, the bigger problem is when a customer never sends any signals as they aren’t arming the system. Your automation systems can help you identify these prospects. You need to find a means to get in front of these customers and remind them of the capabilities of their protection system. If their system doesn’t include smoke protection, look at the opportunity to extend their system to 24/7 protection, even though they are not arming the intrusion segment of their system.
A number of security firms are now closely tracking the loss of customers and gathering information to feed to the resign effort that is part of the sales or retention effort within the company.
As we have expressed to our clients, “the ultimate security customer is actually the home or business where your company has installed the protection system.” Wherever your yard sign and equipment is already installed but inactive, you have the most inexpensive prospect to generate a new customer. There certainly are segments of your customer attrition that you did not cause and could not control but developing a serious, focused program to remember and peruse your “equipped but unprotected locations” is critical to reducing your gross attrition and truly managing your customer losses down to a lower net attrition (calculated with the benefit of the resigns added back) figure.
(attrition) speaks directly to the longevity of a recurring revenue stream and in turn, the value that is placed on it by the market.
While attrition doesn’t measure the rate of growth of a company, it certainly impacts the net growth rate that the organization is able to maintain. As the saying goes, it is cheaper to keep a current customer than invest in creating a new one.
In concert with understanding the attrition dynamics of a target company you are looking to purchase, it is important to understand the reasons for attrition — what is causing customers to cancel or not continue paying. While a number of companies still do not maintain records (monthly or annual) of their customer cancellations and associated reasons — each entrepreneur will have an opinion as to what attrition level his or her company has experienced. With due respect, after all of our work looking “under the hood” at companies, we usu ally find the actual attrition rate is higher than the entre preneur’s estimate.
“You need to find a means to get in front of these customers and remind them of the capabilities of their protection system.”
The length of time each customer remains performing is critical to determining the value of any customer base. A company’s attrition performance speaks to the strengths of the respective management team and the level of customer care that each customer base has experienced over time. The rate at which customers cancel or become non-performing
When an offer to pur chase another security com pany or customer base is being considered and you are fashioning your letter of intent (LOI) to purchase the target, always rely on the sell er’s attrition representation in valuing the company should leave a mechanism to adjust “subject to due dil igence” when the facts are in and irrefutable for the seller to gain perspective. This process makes for an equally informed buyer and seller to confirm or adjust pricing or deal terms. As to valuation considerations — while there are always extenuating circumstances to explain high or low attrition rates — the buyer will initially value the company based, in large part, upon size, type of RMR and geograph ic density of the customer base. So, a $50,000 RMR company may be valued in a market
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range of a 28 to 35 multiple of RMR. But, which end of that range the buyer chooses will be dramatically driven by the “historical attrition rate” of the customer base.
Industry wide, net annual attrition (gross customer losses plus resigns and increased RMR for added services or price increase of like customers) will range from a low of four per cent (smaller companies) to a high of 12 per cent for companies over $500,000 of RMR. You can reference the TRG Annual Attrition Study for results by company size measured by recurring monthly revenue under contract (RMR). Below are some excerpts from the company size data reflected in the TRG Attrition Study over the last three years (see table).
Much like customer service expectations cannot be turned around over night after an acquisition, neither can very high attrition rates. A buyer must adjust the valuation of a target company or, at the least, adjust the LOI terms related to a holdback ($ or tenure or both) to protect
themselves during the time it will take to bring the attrition down to a respectable level. Our industry offers the opportunity to structure a deal with an economic look back performance guarantee (holdback) for the benefit of the buyer. So, a company with $50,000 of RMR and a historical net attrition rate of say, 13 per cent, should be valued at the low end of the market range or a holdback of more than the traditional 10 per cent/one year should be negotiated.
On the flip side, if the attrition rate was in the four per cent range, expect to be at the higher end of the market range and to receive a good deal of “push back” from the seller when trying to negotiate any holdback protection, especially if that company creates new customers at less than a 10 multiple of RMR.
Another aspect of attrition that is often misrepresented is controllable versus uncontrollable. Higher levels of attrition are often explained
away as uncontrollable. Based upon our work with a number of companies across the U.S., the largest single cause of high attrition (gross and net) is the company itself. While the reasons may be varied, you can usually translate the losses into some aspect of management’s performance or lack thereof.
Some of the best management teams in the country have gross attrition of 12 per cent but they manage their net attrition down to nine per cent or as low as seven per cent because of their focus on resigns, service add-ons, price reductions to save customers, smaller but consistent price increases, etc. They manage their customer losses by first measuring their performance and then addressing the varied causes of attrition as an organization.
The market rewards companies with impressive sales organizations (growth machines) that control their cost to create. It also rewards companies that manage their customer losses with similar management analysis, focus and concerted efforts to retain each customer or protected site.
Managing to reduce your net attrition by even one percentage point per annum can dramatically increase your cash flow and influence the ultimate value of your business.
John Brady is the president of TRG Associates (www. trgassociates.com), based in Old Saybrook, Conn. Brady spoke at SP&T News’ Security Summit Canada conference in Toronto earlier this year.
Camden’s 915Mhz. spread spectrum door activation system is proven in more than 35,000 installations to provide better wireless signal reliability, exclusive features, and the widest range of compatible activation devices.
Patented frequency hopping wireless technology
The longest battery life (alkaline or lithium)
Built-in controller, including door sequencing
Wireless wall switch transmitters, 1,2 & 4 button fobs, touchless switches and keypads
Bosch Building Technologies
The Project Assistant app is a smart software solution designed to assist system integrators and installers. The app enables project set-up and pre-configuration to begin in the office without a physical camera. With the project plans, a set of IP addresses and selected passwords, the integrator can create a new project by entering all details into the app, or uploading it via an Excel-compatible file format. When connected, the cameras are ready to be matched to the virtual cameras in the app by scanning QR codes.
www.boschsecurity.com
Ocularis 5.6 allows administrators to require dual operator authentication when logging in and the ability to specify system permissions for Ocularis Client or Ocularis Web/Mobile. Every login activity into Ocularis Client is also logged and auditable for documentation and compliance where applicable. Operators can create, edit, save and delete views. Users also have the ability to view camera names from a number of views. Ocularis Mobile includes the ability to display multiple cameras in live mode while disabling the IOS idle timer to ensure continuous remote viewing. www.onssi.com
Hanwha Techwin America
The Wisenet PNM-9000VQ (4-head) multi-directional camera and the PNM-9320VQP (4-head) multi-directional plus 32x optical zoom PTZ camera support configurable fixed-focus lens/CMOS sensor modules that allow the installer to choose resolution and focal length for each head. They allow for individual on-screen displays and video analytics. Each camera features a configurable four head multi-sensor array that can accept a choice of 2MP modules with optional 2.8, 3.6, 6 or 12 mm lenses, or 5MP modules with optional 3.7, 4.6 and 7mm lenses.
Lorex
www.HanwhaSecurity.com
The motorized zoom lens security cameras (or varifocal security cameras) are equipped with lenses capable of field of view (FOV) adjustments. The cameras can zoom in on a narrow FOV to focus on a specific object or area or zoom out to a wide FOV for maximum coverage, or in between. The cameras use an optical zoom lens, which can move within the cameras, altering the distance between itself and the image sensor to maintain the quality of the image. Available in both bullet and dome varieties, the cameras are equipped with 4K Ultra HD resolution recording, a 4x optical zoom lens and colour night vision. www.lorextechnology.com
March Networks has introduced a new software as a service (SaaS) offering for convenience stores. The hosted service, Searchlight for Retail as a service, features loss prevention, data analytics and operational audits reporting. March Networks Searchlight integrates surveillance video with point-of-sales (POS) transaction data and analytics, enabling retailers to proactively detect fraud, theft and reduce incident investigation times by up to 90 per cent. Searchlight for Retail as a service is hosted at Amazon Web Services and managed by staff in March Networks’ secure Network Operations Centre (NOV).
The FD9391-EHTV, IB9391EHT, IP9191-HP and IP919HT are 4K cameras that provide 3820 x 2160 resolution at 30 frames per second and 1920 x 1080 resolution at 120 frames per second. Embedded in the cameras is Trend Micro’s anti-intrusion software to provide network protection. Featuring H.265 compression and Smart Stream III, video compression is possible with a savings on bandwidth and storage consumption of up to 90 per cent. The FD9391-EHTV and IP9391-EHT include smart motion detection, which can recognize human activities.
www.vivotek.com
www.marchnetworks.com
The VisionView 180 camera is an outdoor security camera that combines three EO CCTV imagers and three thermal imagers into a single ruggedized housing, providing 180-degree coverage for day and night operation. The camera features multiple thermal sensors that deliver wide-area monitoring in poor lighting or weather conditions and at night; high-definition optical cameras with 1080p resolution; the ability to adjust side cameras to ensure a continuous horizon; an IP67-rated housing for harsh environment installation; and Power over Ethernet. www.puretechsystems.com
MOBOTIX MOVE is a video surveillance camera family that supports ONVIF S and G profiles with video streaming at 3 and 4 MP resolution up to 30 frames per second. Available in four models including bullet, vandal proof bullet, fixed dome and two speed domes, the cameras are PoE powered and IP66/IK10 rated for flexible deployment. Featuring motorized varifocal lenses, high speed mechanical Pan-Tilt-Zoom, speed domes and wide dynamic range sensors at up to 4MP resolution, the cameras include built-insoftware.
www.mobotix.com
• No App required.
• Armstrong’s virtual operator (STAN) sends detailed text notification direct to customer.
• Customers can respond to the station immediately with no phone call required.
• Alarm resolution notification to all keyholders simultaneously.
• Convenient, easy to use on a smart phone.
• Fully backed up with central station operator response.
• Customizable by alarm type and/or zone.
BCDVideo
BCDVideo’s new line of access control servers and workstations includes three types of access control servers: Pro-Lite, Professional and Enterprise. The servers are powered by Dell EMC and built to deliver high throughput and read/write performance. Additionally, they can use the latest Intel Core, Xeon E3 or Scalable Processors. The Enterprise servers have 10k or 15k dual port SAS drivers, while Professional and Pro-Lite versions have 24/7 duty cycle SATA drivers. The two workstations include a small form factor and a 2-bay tower. www.bcdvideo.com
STI
The heavy-duty 9-gauge Steel Web Stoppers are corrosion resistant polyester coated cages that help protect smoke detectors. They incorporate a weblike octagon shape for added strength. The stoppers, for flush or surface mount applications, allow the LED indicator on the protected smoke detectors to remain visible. For added protection, tamper resistant hardware is available. UL listed, CSFM and MEA approved, the guards are available in several models and sizes. Wire guards for motion detectors, emergency lights, clocks are also available. www.sti-usa.com
The IMC-C100-XX series is a compact industrial Ethernet-to-fibre media converter featuring a 10/100TX Ethernet port and a fixed fibre interface that supports ST or SC connectors. There are multi-mode and single-mode models to support applications with a variety of fibre distances and types. Designed to fulfill applications that require fibre optic distance extension while using minimal space, the series has a built-in “Link Fault Pass Through” (LFP) and “Far End Fault” (FEF) function with 12-48VDC redundant power inputs with reverse polarity and overload current protection. www.antaira.com
Reliance Worldwide Corporation
Securitron AQ Series Power Supplies are available in 1-16A variants to support single door systems to enterprise access control systems. Customers can use any combination of the seven power supplies and nine distribution boards in any UL listed enclosure and maintain UL certification. The new power supplies provide better-than-linear performance, with dual and single voltage options, up to 93 per cent efficiency, thermal shutdown protection with auto restart and an integrated or dedicated battery charging circuit to prevent overvoltage on locking devices. www.assaabloy.com
Reliance Worldwide Corporation’s Streamlabs Smart Home Water Monitor provides early leak detection notification and real-time data about water consumption habits. Streamlabs helps protect against water damage. Users can customize alerts and configure settings using a smartphone app to enable monitoring of plumbing systems remotely. The ability to use the app enables monitoring of plumbing systems from almost any location. The monitor won a SIA 2018 New Product Showcase Award at ISC West in Las Vegas, Nev., earlier this year. www.streamlabswater.com
Legrand’s Wattstopper FSP-300 Series Passive Infrared Outdoor Sensor adds Bluetooth low energy technology communication to the FSP family of occupancy sensors. The FSP-300 Series sensor is designed to add enhanced security while improving commissioning of lighting projects with wireless access, eliminating the need to use ladders or tools. Ideal for warehouse and outdoor lighting applications, the sensor provides intensity control of 0-10V LED drivers or ballasts and on/off control of non-dimming ballasts based on motion or daylight contribution. www.legrand.us
Platinum Tools
Platinum Tools has launched three new cULus-listed/plenum-rated J-Hooks (standard, 90 degree and batwing). Designed to support high performance cable installs, including telecom/voice, network/data, broadband, satellite, CCTV, fibre and flexible conduit, the HPH J-Hooks are built with steel J-hooks over-moulded with poly propylene. The J-Hooks meet TIA’s bend radius standards, which prevents deformation to the cables such as indentations, pinches or creases, allowing the J-Hooks to support cables such as the Cat6, Cat6A, Cat7 and fibre optic cable types. www.platinumtools.com
Sonitrol has launched TotalGuard, an all-in-one solution that provides video verification, impact activated audio, glass break detection, wireless support, the Sonitrol mobile App and more. Monitored by Sonitrol’s 24/7 central station, the solution can pair with Sonitrol’s cloud access control and can safeguard assets with its volumetric and video protection. When an alarm is triggered, the event details, along with real-time streaming video and audio, are sent to the Sonitrol central station, which can verify the events to police and determine the appropriate action. www.sonitrol.com
In an age of state-sponsored hacking and increased cyberattacks, trust is crucial. Your physical security equipment is a potential entry point to your critical infrastructure –and not every manufacturer has your network’s best interests at heart.
At Genetec, we place the emphasis on transparency and trust – and select our partners accordingly. It allows our users to focus on what really matters: the successful operation of their business.
Are you asking the right questions about the connections you’re making? Take a closer look genetec.com/trustyournetwork genetec.com
The SecuriTEST IP tester enables technicians to install, test, troubleshoot and document IP/ digital, HD coax and analogue CCTV camera systems with a single unit. IDEAL Networks says the unit’s 7-in., hi-res touchscreen and simple to use functions ensure only one tester is needed. The tester can be connected to any IP or analogue camera via built-in RJ45, Wi-Fi and BNC ports. It can also supply power to cameras via PoE or 12V DC power using its internal battery, which provides up to 10 hours of continuous usage. www.idealnetworks.net
a-live, a multi-zone music distribution system, combines features such as WiFi connection, app control and music service streaming, and adds features and durability required for use in a commercial environment. a-live consists of two hardware units: the AS1 digital source unit that can connect to any 70V or 8 Ohms amplifier and serve as a source for that amplifier, and the AA1 amp unit, the same as the AS1 with a builtin 2x 80W 8 Ohms amplifier. a-live works with Android and Apple devices, which allows users to play music from streaming services in up to 12 zones. www.specotech.com
The DoorGuard system, which utilizes LIDAR technology, uses the S3 sensor developed by Quanergy. The sensor communicates directly with Orion’s technology systems and the Infinity Remote Lane Control software to link to perimeter doors and stairwells. The DoorGuard unit is mounted above a door. The LIDAR technology generates half a million data points per second. It can detect people trying to enter a building by tailgating and can set off warnings if a door is open for too long. www.orioneci.com
ProWire Unified Power Systems is a pre-wired, UL/ULC certified power solution that is ready to install, standardizing access control installations across an enterprise. ProWire’s wiring design eliminates field wiring variability so end users can establish equipment installation standards. The company says it also eliminates internal panel wiring, including controller power, lock control and communication wiring. ProWire is compatible with LifeSafety’s Multi-Site Manager (MSM) Enterprise, which provides advanced analytics and critical data. www.lifesafetypower.com
Historical Headlines
2008:
Stanley buys Ottawa-based Xmark: Acquisition extends Stanley Senior Technologies’ reach into health-care market
2014:
HEye Catching: Once the stuff of super high-security facilities, biometrics technology is moving downstream. The next wave could help combat data theft and prove useful for health care, retail, education and more.
2014:
Cure the access control blues: How integrators can help health-care facilities solve their door hardware issues.
2017:
Twice the Integrator: Houle is SP&T News’ first two-time Integrator of the Year for a project that required the B.C. company to work on two hospital sites at the same time.
ealth-care facilities may be one of the biggest consumers of security technology and services.
From cameras to access control to guards, their needs are legion, and many of them are 24x7 operations.
Integrator of the Year award winner for 2017 and 2016, B.C.based Houle, won for two major projects — three, if you count the fact that their 2017 win was for two hospital sites.
Houle installed technology, including access control, surveillance, intrusion systems, patient wandering, nurse call and more for the Vancouver Island Health
Authority. The two sites comprising the North Island Hospital Project included Campbell River and Comox Valley. The installs were completed simultaneously, requiring some careful coordination. A real-time location system (RTLS) from Sonitor was particularly cutting edge, using a combination of ultrasonic technology and WiFi to accurately locate hospital staff.
In August 2014, SP&T News featured an article on maintaining access control in health-care facilties. Not an easy task, considering the number and variety of doors in these institutions and the different levels of access required for staff and patients. The article,
written by Ann Geissler Timme of Allegion, noted the complexity of these interactions and the potential pitfalls of getting access wrong: “It is not possible to put a dollar amount on the potential damage that a health-care organization could suffer by unauthorized individuals gaining access to restricted areas of the facility.”
That same year, in May 2014, a feature article on biometrics pointed to the technology’s potential in health-care, helping to address its considerable privacy and access challenges. “In health care, there’s a lot of traction for our technology. The doctors sign e-prescriptions, sign reports, have access to patients’ e-records. You
cannot rely on a PIN of six digits or a password to have access to sensitive information,” said Eric Talbot, CEO of Montreal-based S.I.C. Biometrics, in the article.
Looking back 10 years, the August 2008 issue of SP&T News featured a story on Stanley’s acquisition of Ottawa-based Xmark. Of note was an infant protection technology called Hugs, designed to track and protect newborn infants. At the time, the story highlighted its use at Brampton Civic Hospital. The technology continues to be part of Stanley’s hospital portfolio and, according to the company’s website, now protects more than 1.5 million infants a year around the world.
Weiser makes it easy to increase customer loyalty and position yourself as the core provider. If you already install security or home automation systems that are Zigbee or Z-Wave compatible, you’ll appreciate the easy installation and integration of Weiser Home Connect Locks.
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