FIRE CHIEFS TALK TECH
INSIDE
10 FIRE CHIEFS TALK TECH
What equipment and technology is working for departments and what do fire chiefs want to see moving forward
By Jared Dodds
16 SOCIAL MEDIA, IMAGERY, AND TRAUMA
The unintended consequences of what firefighters see online By Robin Campbell Bromhead
24 HOME AWAY FROM HOMES
A roundup of, and the stories behind, short term housing available in Canada for firefighters in need.
By Andrea Perchotte
FEATURES COLUMNS DEPARTMENTS
38 DRESSED TO CODE
We revisit one of our most perennially popular articles, Uniforms and Uniformity, in this new look at the evolution of dress code and decorum in the fire service
By Kirk Hughes
42 ARMCHAIR FIRE FIGHTING
The growing impact of online criticism on fire crews By Jacqueline Newsome
50 10 LEADERSHIP LESSONS FOR EVERY CHIEF
10, 100, or 1000? Except for scale, the chief’s job is basically the same everywhere By Dave Robertson
Are you what you wear?
Are you what you wear? Perhaps not your fundamental essence, but you are sending a message and setting a vibe with your selection. What you put on has the ability to transform you mentally. Try running a conference in sweatpants. Probably not going to be on you’re A-game.
I have heard chiefs sigh about having to pack their mess kit for the plane when attending a formal event out. And I empathize. But it’s not really the same gala in anything less, is it? There’s a professionalism, status and formality that is created by the attendance of this high level of uniform that in itself makes the event feel more special and important than it otherwise would be. Teams wear uniforms and the fire department is a special kind of team that needs to coordinate in high stakes times of crisis. How the community views its firefighters and chiefs will in part be based on how they present themselves. What do you wear when you are talking to the media? What colour helmet? This matters.
Fit and tailoring matters. Everyone should have clothing in the fire department that is suited to their bodies, because when clothes fit weird you feel weird, and you are self-conscious about how you come off to others. Impacts to confidence have ripple effects. You may not perform as well when you feel out of sorts with yourself.
Clothing is highly tied to a sense of self. Everyone has personal tastes, and most of us know that if they put something on that was not to their style, they would feel not quite like themselves. As if they were playing dressup. Consider how critical that makes uniforms of all sorts in the fire service. You are what you wear. You put the gear on, and you are a firefighter. There is an intrinsic identity there. Wearing uniforms increases your identity’s embeddedness with your sense of self. Your profession is a visible entity. “Hanging up the helmet” at retirement is a phrase for a reason.
Styles are changing in fire departments, as you can read further on in Chief Kirk Hughes
article “Dress Code” on page 38, but the importance of having varying levels of dress has not. Embracing a new style can a very functional change.
We’re embracing a different kind of change in these pages this month. The Leadership Forum column will now be c0-authored by Monique Belair and Chris Harrow. Thank you to (Ret.) Fire Chief Matthew Pegg for his years of leadership insight and contribution to the publication. We welcome Chief Belair and her years of experience to the Fire Fighting in Canada team of contributors. Belair is the chief in Kingston, Ont. She began her career as a firefighter in the Canadian Armed Forces, has held many different roles over her time in the fire service and is the founder of Camp Molly.
You can read her first Leadership Forum on page 14!
LAURA AIKEN Editor laiken@annexbusinessmedia.com
The L.A. wildfires that killed 28 people and burned over 16,000 homes were made 35 per cent more likely by climate change, showed a study by
In Canada, an average of 220 people died in fires each year from 2011 to 2020. over vacant building fires continues into 2025 unabated. In 2024, the city saw nearly 200 incidents.
Fires are the 4th most common cause of unintentional death and injury worldwide.
2024 landed as B.C.’s 4th worst wildfire season on record with 1.08 million hectares burned in 1,688 fires, reported the Vancouver Sun.
STATION TO STATION
Firewell releases summary reviewing first responder mental health programs
Seventy per cent of firefighters who took the mental health education program Resilient Minds and also different course preferred Resilient Minds, shows a study released by Firewell.
The study examined how different mental health education programs for firefighters compare to each other and what training preferences and barriers are present for members of the fire service.
The organization interviewed a group of 14 people, made up of 10 full-time firefighters, three volunteer firefighters and two fire organization staff members across Canada. The participants discussed their experience with three different mental health education programs: Resilient Minds, Road to Mental Readiness and Before Operational Stress.
Researchers asked their perceptions on course content, program characteristics and preference. Their summarized findings said participants felt that all programs were useful with some similar teaching methods and goals, but believed each course had distinctive features and main focuses.
Resilient Minds, a peer led program, focuses on teaching practical mental
health skills for yourself, peers, and citizens mainly through group activities and role-playing teaching methods.
Road to Mental Readiness is centred on recognizing mental health issues among yourself and peers and creating a common language to talk about it, mainly through lecture-style teaching.
Before Operational Stress is taught by a mental health professional and focuses on how stress affects the brain in a theoretical lecture-style approach.
a media statement. “These incidents not only endanger firefighters but also the public, as these batteries are commonly found in consumer products and electric vehicles.”
Research shows firefighters responded positively to the group activities and peer-led nature of Resilient Minds.
The firefighters identified cost as the largest barrier to mental health training programs and said that while virtual training was more convenient, in-person training was more effective.
New NFPA research project investigates lithium-ion battery fires’
impact on firefighters, PPE
The Fire Protection Research Foundation (FPRF), the research affiliate of the National Fire Protection Association (NFPA), is conducting a three-year, $1.06 million study to investigate the impacts of lithium-ion battery fires on the fire service.
The research project, titled LithiumIon Battery Fires: Initial Investigation into Contamination, Cleaning Efficacy, and Firefighter Exposures, is being funded through the United States Department of Homeland Security’s FEMA Assistance to Firefighters Fire Prevention and Safety Grant program.
It focuses on harmful chemical exposures to firefighters and the procedures needed to ensure that personal protective equipment is effectively decontaminated to limit secondary exposures, the NFPA reported in a press release.
“Lithium-ion battery fires pose unique challenges due to their intense heat, potential for explosions, and release of toxic gases,” said Amanda Kimball, executive director of FPRF, in
The project will involve two main phases, the first focusing on characterizing the contamination from lithium-ion battery fires by employing a small-scale live burn apparatus for controlled contamination of PPE materials, analyzing field-contaminated gear from fire departments and evaluating the efficacy of standard and enhanced cleaning procedures.
The second phase will aim to establish protocols for evaluating firefighter exposures through environmental and biological sampling, comparing controlled burns exposure with typical residential and battery fuel packages.
The overall goal of the research is to build a comprehensive understanding of the types of contaminants specific to battery fires and the efficacy of standard cleaning procedures for decontaminating PPE.
The study expects to develop thorough protocols for sampling firefighters, both biologically and environmentally, which will be verified through full-scale lithiumion battery fire responses, the NFPA said in their release.
The project is expected to be completed in September 2027, with the findings disseminated to the fire service through technical reports, conferences, webinars, and training sessions.
Government of
Ontario launching Ontario Corps
The Ontario government is introducing the Ontario Corps, a group of skilled professionals and volunteers the province can deploy to help communities respond to natural disasters and other emergencies.
Inspired by successful models like AmeriCorps, Ontario Corps will work
with non-governmental organizations and First Nations partners to help coordinate specialized personnel and volunteers to respond to emergencies, the province reported in a press release.
The group can mobilize to provide on-the-ground assistance such as emergency shelter, debris management, food services and flood protection, and will partner with organizations including Feed Ontario, Ontario Search and Rescue Volunteer Association, Salvation Army, GlobalMedic and Team Rubicon Canada.
The government is encouraging people of all skill levels and professional backgrounds to volunteer, and training will be provided before volunteers are matched with partner organizations based on their skill levels, interests and availability.
In addition, the province has procured flood mitigation barriers, drones, water pumps, chain saws, air purifiers and other supplies to support communities impacted by emergencies.
All equipment and volunteers can be deployed anywhere across Ontario within 24 to 72 hours to help support community response efforts.
As part of the plan to modernize emergency management across Ontario, the province is also establishing the Ontario Emergency Preparedness and Response Headquarters that will support a quicker and more coordinated response.
Located near Toronto Pearson International Airport, the complex will be a multifaceted centre for enhanced responses to emergencies.
The facility will be equipped with dedicated training rooms, storage, warehousing and aviation infrastructure, and will be built to withstand all types of disasters.
In addition, the government is partnering with Northern College on a regional emergency hub in Timmins to bolster local on-the-ground response and enhance emergency readiness in northern Ontario.
The hub, located at the college, could be set up to serve as an emergency operations centre, a meeting point for emergency partners to coordinate responses or a training centre for partners in the north, the government reported in a media statement.
THE FIRE HALL BULLETIN
PROMOTIONS & APPOINTMENTS
JIM JESSOP has been named fire chief and general manager for Toronto Fire Services (TFS). Jessop has nearly 30 years of experience in fire fighting, emergency response and fire safety management, beginning his career in 1996 with TFS and rejoining the department in 2015.
The Enderby and District Fire Department in B.C. welcomes RICHARD BASTIAANSEN as their new fire chief. Bastiaansen joined the department in 2014 after previously serving as a captain with the Chilliwack Fire Department. He became deputy chief in 2017.
ALLE JAN DE VRIES is the new fire chief for Smithers Fire Rescue in B.C. Jan De Vries has been a member of the department since 2013 and spent the last three as deputy fire chief.
The town of Gananoque, Ont., welcomed ANDREW DICKSON as their new fire chief. Dickson joined the department in 2009 as a volunteer firefighter before becoming a fulltime firefighter in September 2015. He was promoted to the role of deputy chief in June 2021.
JAMES KOSTUK joined Sarnia Fire Rescue in Ontario as deputy fire chief. Kostuk most recently served as the deputy fire chief in Airdrie and brings with him more than 25 years of experience in fire and emergency response. He will additionally serve as the city’s community emergency management coordinator.
AARON FLOYD has been promoted to the role of fire chief for the Whitecourt Fire Department in Alberta. Floyd joined the department in 2007 as a volunteer firefighter before transitioning to the role deputy chief of training in 2013.
The Regional Municipality of Swift Current in Saskatchewan named former deputy fire chief PETER L’HEUREUX their next fire chief. L’Heureux was made deputy chief in 2010 and continued to work with the regional municipality after leaving the department on training and mentoring.
RETIREMENTS
Deputy Fire Chief TOM WOOD has retired from Mapleton Fire and Rescue in Ontario. Wood spent 32 years with the department, contributing both as a leader of personnel and as a mechanic maintaining apparatus.
Fire Chief CLIFF WARNER is retiring from Prince George Fire Rescue Services in B.C. Warner began his 30-year career as a fire dispatcher with the city of Prince George in 1995, progressing to the fire chief in 2022.
Fire Chief TERRY WARREN is retiring from the Nakusp Fire Department in B.C. Warren has been a member of the fire service for 44 years, spending two in Kaslo before transitioning to Nakusp, where he was the fire chief for 30 years.
Fire Chief BERNY STANSA is retiring from the Timmins Fire Department in Ontario. Stansa has been a member of the fire service for over 25 years, beginning his career as a volunteer firefighter in 1990. He progressed through the ranks to the role of deputy fire chief and ultimately assumed the top job in 2022.
LAST ALARM
Ret. Fire Chief BRUCE MABIN passed away on Nov. 29 after a short battle with cancer. The former fire chief for the town of Creston, B.C., began his career with the fire service in 1977 in Lethbridge, Alta. He transitioned to the top job with Creston in 2000, filling the role until his retirement in Dec. 2012.
STATION TO STATION
CLOCKWISE:
Langley FireRescue Service, Strathcona Country Emergency Services, Summerland Fire Department, Kingston Fire and Rescue, Athens Fire Department, Regional District of Nanaimo
1. LANGLEY FIRE-RESCUE SERVICE
The Langley fire department in B.C. took delivery of two MaxiMetal Light Attack emergency trucks. The vehicles are built on Ford F-550 chassis and equipped with 330 HP diesel engines and Ford Torqshift transmissions. Fitted with 1500 US GPM Hale pumps and FoamPro 2001 foam systems, additional features include Whelen warning and scene lights and electrical inverter systems.
2. STRATHCONA COUNTRY EMERGENCY SERVICES
A MaxiMetal pumper was delivered to Strathcona County, Alta. Featuring a Detroit DD8 375 HP engine and an Allison 3000 EVS transmission on a Freightliner M2-106 chassis, this pumper is equipped with a Waterous midship side mount pump that has a capacity of 1500 US GPM and a FoamPro 2001 foam system. The vehicle has a Whelen warning light package, Fire Research scene light package, Paragon optimized pumphouse configuration and a Fireman’s Friend direct tank fill.
1 2 3 4
3. SUMMERLAND FIRE DEPARTMENT
Summerland Fire Department in British Columbia has taken delivery of a Wildland Urban Interface Type 1 from Safetek Profire. Built on a Spartan FC-94 MFD 10” raised roof chassis, the apparatus is fitted with a Cummins L9 450 HP engine and an Allison 3000 transmission. The truck is equipped with a Waterous CSUC20 1750 IPGM pump, a 500 IG water tank, and a FoamPro2002 40 IG foam system.
4. KINGSTON FIRE AND RESCUE
Safetek Profire delivered a Spartan Heavy Rescue to Kingston Fire and Rescue in Ontario. Manufactured on a Spartan Metro Star MFD 20” raised roof chassis, the truck features a Cummins L9 450 HP engine, an Allison 3000 EVS transmission and a Harrison 10.0kW generator.
5. ATHENS FIRE DEPARTMENT
Athens Fire Department in Ontario took delivery of a pumper from Fort Garry Fire Trucks. Built on an International MV607 chassis, the truck is fitted with a Cummins L9 330 HP engine and an Allison 3000 EVS transmission. Equipped with a midship 1250 US GPM pump and a CoPoly 1200 USG tank. Additional features include a FoamPro 1600 Class A foam system, FRC Spectra push up lights and a Whelen warning light package.
6. REGIONAL DISTRICT OF NANAIMO
Fort Garry Fire Trucks delivered a pumper to the Regional District of Nanaimo, B.C. The pumper, built on a Spartan FC-94 chassis, features a Cummins L9 450 HP engine and an Allison 3000 EVS transmission. It is equipped with a Hale rear mount RSD 1500 US GPM pump, CoPoly 1000 USG tank, FoamPro 2001 Type A foam system, FireCom system, Federal Signal warning package and FireTech GESM scene lights.
WHY ATTEND
• 2 full key note speakers
• 15 individual HOT sessions
• 25 individual classroom sessions
• 2 Accredited courses
• Breakfast Presentations from our key partners being BC Wildfire and the OFC.
SPEAKERS
DAVE MCGRAIL
Denver Fire DepartmentAssistant Chief (retired) will present his keynote titled: “Into the Job” and PROUD of it!
STEVE FARINA
Coquitlam Fire Rescue - Captain & Executive Vice President of BC Professional Fire Fighter Association will present his keynote titled: “Leave it better than you found it” - What is your legacy?
DISCOVER NEARBY ACCOMMODATIONS THAT OFFER COMFORT AND CONVENIENCE CLOSE TO THE ACTION!
Conference Host Hotel
Penticton Lakeside Resort and Conference Centre 21 Lakeshore Drive
Penticton, BC | V2A 7M5
Call (250) 493-8221 for reservations. Email admin@bcftoa.com for the reservation link to book at the resort. HANDS-ON-TRAINING
By Jared Dodds, Associate Editor, Fire Fighting in Canada
FIRE CHIEFS TALK TECH
What
equipment and
technology
is working for departments
and
what
do
fire chiefs want to see moving forward
Fire Fighting in Canada talked to 10 chief officers from across Canada to understand what technology and equipment improvements they have seen the most benefit from in the past three years, as well as what improvements and innovations they are eager to see in the coming year.
CHIEF JIM JESSOP, TORONTO FIRE SERVICES
Toronto’s new fire chief pointed to the implementation of Next Gen 9-1-1 in late 2023 as a tech win. This transition gave the department the opportunity to introduce additional technology to their 9-1-1 system, facilitating quicker response and improving interoperability.
The department is exploring the possibility of expanding their drone program, which faces unique problems in Toronto such as limited access to airspace and the number of high-rise buildings in the city. Jessop said this exploration is a major focus for the department as Toronto prepares to host matches during the FIFA 2026 World Cup.
Jessop also highlighted his continued engagement with Office of the Chief Information Security Officer to reinforce the fire department’s cybersecurity structure.
“I think that is going to be one of the great risks for municipalities,” he said. “Our cybersecurity posture is going to be something that is front and centre moving forward.”
BELOW A familiar refrain from fire chiefs across Canada was a desire for more interoperability between the systems used throughout the department and on their apparatus.
DEPUTY CHIEF PAUL CHAYTOR, ST. JOHN’S REGIONAL FIRE DEPARTMENT
Chaytor highlighted a number of initiatives surrounding cancer prevention and the elimination of PFAS from St. John’s Regional Fire Department. The organization introduced PHOS-CHEK combo A/B foam, which is free from intentional PFAS, installed SCBA washers into some departments to assist with cleaning and began the transition process to non-PFAS bunker gear for all active firefighters.
“Health and safety in my 30 years in this department has improved by 1000 per cent,” he said. “It’s a great incentive. It is going to attract new firefighters to the service, it’s going to promote a change that is long overdue.”
Chaytor is concerned about the rising number of lithium-ion battery fires and the difficulty putting them out. He called for more collaboration with fellow chiefs and industry members to determine the safest way to transport these devices and the most effective way to contain fires when they do break out.
CHIEF DAVID CUNLIFFE, HAMILTON FIRE DEPARTMENT
Hamilton Fire Department has spent the last five years establishing a robust drone program, working in conjunction with Transport Canada to build a team of 50 trained pilots. The department utilizes the drones to analyze fire scenes, partner with police for search and rescue missions, and improve firefighter safety during rope rescues.
The department is also in the process of moving away from a traditional IT structure by implementing a cloud-based system to expand their use of data and increase the effectiveness of their predictive modelling.
In 2025, Cunliffe hopes to expand the department’s use of drone technology, identifying opportunities to use the aircrafts to support suppression efforts, and investigate the use of robotics, particularly in high-angle rescue, to mitigate firefighter risk.
CHIEF STEVE DONGWORTH, CALGARY FIRE DEPARTMENT
Like St. John’s Regional Fire Department, Calgary Fire Department replaced their Class-B foam with a non-PFAS alternative to match the non-PFAS Class A foam the department was already using. Dongworth said the department was not ready to
make the shift to non-PFAS bunker gear.
The department will soon be introducing a new record management system, installing iPads on their apparatus to improve user-friendliness, and plan on moving to the next generation of radios and a computer aided dispatch system.
Dongworth shared Chaytor’s concern over lithium-ion battery fires. The department has been working with Toronto Fire Services and will continue to lobby for increased regulations on devices that do not meet Canadian standards.
“We’ve been watching the technology. We haven’t been swayed one way or the other yet,” he said, referring to current product offerings to address the unique challenges posed by lithium-ion battery fires.
CHIEF BRYAN BURBIDGE, RICHMOND HILL FIRE DEPARTMENT
Burbidge looked back to 2022 when the department implemented Tablet Command incident management software, noting the improved response capabilities, the ability to pre-plan and the elevation in the department’s communication, limiting the use of non-encrypted radios.
“It’s a really great tool, and it’s evolved with us over the last couple of years,” he said. “It’s something our crews are dependent on from the incident command side, and from my side it gives me an idea of what calls are currently happening. It’s a pretty worthwhile tool and it’s gaining traction.”
Richmond Hill is currently looking for a new fire record management system, with an emphasis on being able to integrate the system across the entirety of the department.
In addition, Burbidge is currently examining the use of AI and virtual technology in education and fire prevention, providing members of the community with a realistic understanding of incidents while maintaining safety.
CHIEF LAYNE JACKSON, REGINA FIRE AND PROTECTIVE SERVICES
In 2024, Regina implemented the Phoenix G2 station alerting system. Jackson said the system has significantly improved communication between 9-1-1 operators and departments, using automated messaging to streamline dispatching and allowing operators to gather more information on incidents, improving firefighter response.
Jackson echoed the frustration of multiple fire chiefs regarding the record management systems currently available in the market, calling for a tool that is less complex and cumbersome and allows the department to interface with other city and provincial systems.
“From a chief’s perspective, you love to get into the operational side and talk about electric tools, telemetry and SCBA, and those are all great technologies, but they’re operational,” he said. “This one is big because it is all encompassing for the entire department, from the frontline firefighter out there doing an EMS call, to the administrative folks that are entering and generating reports to go to the province on our data.”
CHIEF CONRAD LANDRY, MONCTON FIRE DEPARTMENT
Moncton Fire Department has been experimenting with drone technology and are ready to make it a larger part of their operations. The department is in the process of buying a higher end model equipped with a high-resolution camera, thermal imaging and the capability to drop smaller items.
Landry said the department is using their current drones as often as possible to maintain their pilot’s skillset, and after the purchase the drone will be a large component of the department’s fire investigation, suppression efforts, preplanning and search and rescue missions.
In 2025 the department is integrating the First Due record management system, improving their data collection and assessment capabilities from their current system which primarily uses Excel and paper tracking.
Landry is looking to see further development of electric fire truck technology to better serve the needs of his department.
“My understanding is it’s great for fires that are going to last an hour, but we get fires where we could be there for four or five hours, so it’s not realistic,” he said.
CHIEF NICK RULLER, BRAMPTON FIRE AND EMERGENCY SERVICES
Ruller said he is looking to change the approach his
department uses when examining technology, focusing on identifying not only the problems personnel need him to solve but the back-end support that will be required to introduce new technology.
“I want a direct connection between what we’re proposing and the mission,” he said. “Are we seeing some direct service delivery benefits and is it better positioning us to provide this critical service to residents.”
One area Ruller feels needs improvement in existing technology is the integration across the numerous systems departments use, including record management systems, dispatch, fleet management and more.
CHIEF ROB NICHOL, SAINT JOHN FIRE DEPARTMENT
Saint John adopted the First Due records management system, a cloud-based platform providing trucks with pre-plan info, routing, and further optimizing response.
Nichol said that prior to implementation, the department had a large amount of data that wasn’t accessible. The system allows them not only to access that data but perform objective-based reviews of their operations.
The Canadian Association of Fire Chiefs estimated in this year’s Great Canadian Fire Census that fire departments across the country had a total expenditure of $6.253 billion in 2024
He is looking to improve communication technology for the department, specifically looking to introduce automation or AI to streamline collaboration across different members of the organization.
Nichol said he is also keeping an eye on the development of virtual and augmented reality, particularly its use in firefighter training.
CHIEF LARRY THOMAS – SURRY FIRE SERVICE
The largest development for Surrey Fire Service has been the introduction of Next Gen 9-1-1, which Chief Thomas said has improved response times and is a more intuitive platform for operators.
At the high-level Thomas is looking for the development of a broadband network dedicated to public safety, allowing for a higher level of tactical awareness and improving firefighter tracking on the fire ground.
For operations, he highlighted the need for better CAD-to-CAD information sharing, not only between fire apparatus but with EMS vehicles to more effectively coordinate emergency response.
A recurring theme emerged through each of these conversations: data. Fire chiefs are looking for new ways to collect data, interpret it and translate their findings into objective decisions. This need is only going to grow in the coming years as artificial intelligence and the Internet of Things increases the amount of available data exponentially. All eyes will be on industry members to see what next great product meets the diverse needs of departments across Canada and capitalizes on this opportunity.
LEADERSHIP FORUM
By Monique Belair, Fire Chief and Director of Emergency Service, Kingston, Ont.
IGNITING CHANGE
I am Monique Belair, fire chief and director of emergency service for Kingston Fire Rescue Services in Ontario. It is my privilege to be the new co-columnist for Fire Fighting in Canada’s Leadership Forum. This is my first article, and I couldn’t be more thrilled to share my unique experiences and insights with all of you.
My journey in the fire service began in 1986 and since that time, has equally challenged and changed me. These challenges have helped me to become a stronger person and an advocate for change. I’m passionate about the benefits of mentorship and understand the importance of succession planning through equitable processes.
As I embark on this new writing opportunity, the objective of my articles will be to provide a fresh perspective and raise awareness on important leadership challenges facing today’s fire services. My intention is to make it an inclusive Leadership Forum that fosters open dialogue, collaboration, self-reflection and personal development.
As we are all aware, one of the major issues we face as leaders surrounds succession planning and developing future leaders through officer development programs. The province of Ontario has implemented mandatory certification regarding an individual’s abilities to perform tasks associated with their role, but effective leaders require a mix of skills beyond practical or technical abilities. What about the interpersonal skills required to complement practical expertise? Does your department’s programs and promotional process include decision-making ability, conflict resolution,
One must be able to determine the best style of leadership based on the specific situation if they are going to be effective leader
communications skills, adaptability, ethical and moral integrity and many other soft skills needed to be a leader?
At some point, with every promotional or career-advancing interview I have participated in, the interviewer asked me to describe my leadership style and how do I use that style to manage a team. Many of us will respond with the textbook answer and begin reciting buzz words such as transformational, visionary, transactional, situational, etc., to describe our leadership styles. One must be able to determine the best style of leadership based on the specific situation if they are going to be effective leader. For example, using transformational leadership may work for implementing a long-term goal, but transactional leadership may be required to meet a specific deadline. Adaptability is key to my approach for every situation.
That is not to discount the importance of educating yourself about leadership styles and what type is best to adapt for the situation. I would like to use this forum to highlight some of the challenges facing aspiring leaders in becoming a manager/supervisor. Readers can provide valuable insight into the type of leader that inspires them, and what they believe is needed to change to ensure that everyone has equal opportunity to succeed.
The role of a fire chief has significantly evolved over the years. When I began my career as a firefighter, fire chiefs were often chosen based on their incident command capabilities and abilities to fight a fire. Traditionally, fire services had a more hierarchical culture
Belair began her career in 1986 as a crash rescue/structural firefighter with the Canadian Armed Forces as one of only five women serving on military bases across Canada. Reach her at mlbelair66@gmail.com.
and a strong paramilitary structure. The leadership was based exclusively on the authoritative model and the fire chief’s office was linked with discipline and mandatory respect, but also an underlying hint of fear by the person being sent to their office. In fact, back in the mid 1980s when I started my career, being “sent to the fire chief’s office” implied it was solely for disciplinary action and no other reason. I still remember the initial tour of my hall and introduction to the deputy fire chief, whereby he explained the importance of the kneeling confessional in front of his desk. He clarified the only reason I would need to see him in his office would be to beg for forgiveness.
This approach differs from today’s more collaborative and supportive leadership styles, where mentorship, professional development, and open communication are often emphasized over strict disciplinary actions.
Today, the fire chief’s role has morphed well beyond the autocratic leadership style, and it is no longer just about fighting fires; it encompasses many different facets. The increasing portfolio of community risk reduction, emergency management, human resources, public administration, navigating budget restraints and promoting diversity and inclusivity demonstrates the increasing complexity of delivering fire protections services within our communities and the challenges of succession planning for the fire chief role.
To submit your ideas, thoughts, experiences or suggestions on topics for future articles, please email mlbelair66@gmail.com.
Monique
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By Robin Campbell Bromhead, PhD
SOCIAL MEDIA, imagery, and trauma
The harms and risks of exposure to traumatic imagery on social media for firefighters
There is a popular quote I like to reference when talking about social media and occupational stress for firefighters: “Content is fire, social media is gasoline,” said Jay Baer, a well-known business strategy speaker.
Then I wonder, what would the photos and videos be if the content is fire and social media is gasoline? The explosion?
Social media has become a dominant, dynamic, and powerful platform for social interactions and information consumption. Photos and videos on platforms like Facebook, Instagram, TikTok and Snapchat are at the forefront. Unfortunately, there is little control over what is shared and what viewers see as they scroll through their social media feeds. When traumatic events occur, such as wildfires, war, crime scenes and car accidents, exposure through social media and continuous sharing of imagery from the traumatic events becomes problematic with the potential for long-term impacts and consequences.
A recent case with the potential for longterm impacts and consequences is the recent catastrophic wildfires in Los Angeles. I can guarantee most social media users have seen constant imagery of this traumatic event. Research has shown that media coverage of traumatic events can cause vicarious trauma. Vicarious trauma is indirect trauma that can
ABOVE
Media coverage of traumatic events can cause vicarious trauma.
occur when individuals are exposed to difficult or disturbing images and stories second-hand. This type of trauma causes emotional, physical, behavioral, and cognitive changes parallel to Post-Traumatic Stress Disorder (PTSD).
Research has shown that media coverage of traumatic events can have a significant impact on the viewer’s mental health. Media coverage of the Boston Marathon bombing and the 9/11 terrorist attacks was linked to PTSD by some individuals who only viewed coverage of traumatic events through media channels. Another study reported that 22 per cent of their research participants who viewed violent news images on social media scored high for clinical measures of PTSD. Even though they reported no previous trauma, this suggests that social media can cause trauma, even in people who weren’t directly involved in the traumatic event. The researcher is quoted as saying, “social media has enabled violent stories and graphic images to be watched by the public in unedited horrific detail. Watching these events and feeling the anguish of those directly experiencing them may impact our daily lives. In this study, we wanted to see if people would experience longer lasting effects such as stress and anxiety, and in some cases post-traumatic stress disorders from viewing these images.”
This begs the question: If viewing traumatic imagery on social media can have this level of impact on those who were not at or involved with
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Fort Garry Fire Trucks epitomizes confidence in functionality, resilience, and customization, ensuring these vehicles serve communities for years to come.
Wet Side Tanker - 3000 I.G., Niagara-On-The-Lake Fire & Emergency Services
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the traumatic incident, what level of trauma will this type of re-exposure to the incident have on firefighters and other first responders who responded to that traumatic event or a similar traumatic event?
It is well documented that responding to traumatic events puts firefighters at an increased risk for mental illnesses and issues such as PTSD, depression, suicidality, anxiety, panic disorder, sleep disturbances, moral injury and problematic substance use.
Re-exposure to traumatic incidents through videos and photos being posted to social media channels from bystanders at emergency incidents, prompting trauma reminders, is a prevalent experience for firefighters. Trauma reminders, also referred to as cues or triggers, are internal and external cues that prompt sensory experiences, emotions, and bodily reactions that remind the individual of the traumatic event and can evoke intrusive and distressing feelings, thoughts and/or mental images of the event. External cues may include sensory experiences such as sounds, tastes,
touches and smells from the external environment, while internal cues are thoughts, dreams, images and emotions.
For many firefighters, once they leave an emergency scene, they typically manage their emotions through avoidance and “forgetting about it.” Then, when a firefighter is re-exposed to a fire scene, whether immediately following or years later, by seeing imagery of the incident shared on social media, this triggers a trauma reminder that can prompt unwanted and unexpected emotional responses causing significant stress and impacting mental health.
I conducted a study called Sound the Siren with volunteer firefighters in rural Nova Scotia, and a significant finding was the impact and stress of social media. There were many layers to the stress social media causes due to high levels of criticism, negative feedback and the worry of how actions may be portrayed online and the narrative being told. One significant piece was the impact social media was having on their mental health. Firefighters described the experience of re-exposure to traumatic inci-
dents through videos and photos being posted to social media channels from bystanders at emergency incidents which triggered trauma reminders.
Then, there is the concept of image-based trauma from any kind of media, a mental trauma that can occur when someone is exposed to disturbing images, such as those of traumatic events. The effects of viewing these images can be long-lasting and serious. If we think about the impact and responses related to vicarious trauma and trauma reminders, image-based trauma is a substantial concern that needs more attention and consideration by mental health professionals when working with firefighters.
Photographs elicit an emotional response and remind firefighters of the high-risk and stressful nature of their job. The power of imagery being shared freely without restrictions on social media can be harmful and is a powerful reminder of incidents firefighters would like to forget.
So, what do we do?
We can’t control the spread of traumatic imagery on social media.
We don’t know much about the impact and extent of image-based trauma with issues of vicarious trauma, re-exposure, and trauma reminders for firefighters.
We need to have a better understanding of this trauma experience related to viewing traumatic imagery on social media. We know this type of trauma is happening to firefighters, but we have little to no research on the topic, and no best practices on how to manage this issue.
More research and evidence is needed to understand the negative consequences and mental health concerns related to image-based trauma from social media for firefighters and other first responders. We need to start educating firefighters on the potential impacts of social media on their mental health and well-being and we need mental health professionals to be aware of image-based trauma through social media and know how to help firefighters experiencing this trauma.
Robin Campbell Bromhead is a former volunteer firefighter. She works as a research associate at Western University and as a public affairs officer in the Canadian Armed Forces. She founded Sound the Siren, a knowledge and research hub focused on volunteer firefighters and other public safety personnel’s health and wellness. Contact her at soundthesirenns@gmail.com.
BACK TO BASICS
By Mark van der Feyst
Mark van der Feyst is a battalion chief, firefighter, EMT and international instructor teaching in Canada, the United States, FDIC, Africa, and India. He can be contacted at Mark@FireStar-Services.com.
Multipurpose garages mean multi hazard fires
Many homes across the country have a garage or multiple garages based upon the type of house they have and the size of land they possess. Some of these garages are attached to the house and some of them are detached. Apart from the house, a garage is a separate building unto itself. A garage is not just a big box with a roll up door. They are designed for certain purposes with different functions added in by the owner.
A garage is a world of unknowns. Even though the primary purpose is to store a vehicle, many times this is not the case. Garages have become multi-purpose buildings and are used for anything that the homeowner deems necessary. Many times, they are used as a storage unit for the house, storing anything and everything. This is what makes the garage a world of unknowns.
When a garage catches on fire, it is not going be a simple little fire. Sometimes it may be, but most times it will be a major fire. We need to respond to it as if it is the most times, or a major situation.
The biggest hazard will be the fuel load inside the garage. Seeing as these are mostly storage facilities for the homeowner, it can be expected that it will be packed with a high fuel load. Besides a vehicle or two inside, which is a high fuel load in itself, the other items that can be found in there can be volatile as well, contributing to the quick fire spread and development of the garage. Do not be surprised to find items that are regulated or prohibited in a commercial building or industrial building, but are residing inside a residential garage.
In Photo 1, you will see details of the contents or fuel load residing inside.
1
Garages are home to a number of high fuel load sources that must be considered.
Just past the black minivan, you will see the cover of a lawn tractor parked right by the garage door along with some other contents. Sometimes the contents can be piled up to the ceiling and become a hoarding situation. These piles of contents can be very dangerous as they can become fall hazards for the interior fire fighting team.
Depending upon the type of garage, another main hazard will be overhead storage inside the garage. Homeowners need to store all their possessions
and they will use any and every space available, including the attic space of the garage. The attic space is not designed for storage of contents. The trusses used are not usually designed to hold a load on the horizontal truss chord – although this is exactly what people do. They will load up the truss members with everything and it will be heavy. One garage fire I went to had a load of fence boards piled up the entire height of the attic and the entire width of the truss chord. That is a heavy load
Photo
that will easily collapse under extreme heat conditions.
Another hazard to be aware of will be the exposures. These can include the house along with the vehicles parked right in front of the garage. Depending upon the density of the housing area, multiple houses can be placed tightly together making them an exposure sit-
uation. Regardless of the garage being attached or detached, the exposures of the main house and the houses next to it will be the concern. With the high fuel load producing a high heat release rate with radiant heat transferring easily, any exposure nearby will soon ignite and become a new fire problem. They will need to be dealt with immediately after water is applied to the garage.
Vehicles parked right in front of the garage present an access issue. Access to the garage can be made from the street, it can be made from the side of the house or sometimes at the back of the house. Depending upon what is parked in front of the garage door, or what items are in front of the garage door, such as junk piled up in front, garbage cans, bikes, etc., they will be a blocking obstacle in gaining access.
As you will see in Photo 2, there are two vehicles parked in front of the garage in the driveway. These parked cars are adding to the obstruction of direct access needed to make the operation easier.
The last main hazard will be the fire spread into the house. This may include the room above the garage such as a bedroom. Some houses will have a bedroom located above the garage. This will also include rooms adjacent to the garage. This may be the kitchen – which is commonly located with direct access from the garage. The other area to consider will be the attic space above the garage. This may be open,
or it may have a ceiling concealing the attic space. Overhauling this area will be required to ensure the fire spread has not continued into the attic or the walls of the garage connected to the main house.
The next garage fire that you are called out to, prepare yourself for the worse case situation and be on your guard for the common hazards that may be found inside of them.
Photo 2
Cars parked in front of the garage add to the obstruction of direct access needed to make the operation easier.
NFPA IMPACT
By Laura King, NFPA Regional Director Canada
Navigating the new NFPA 1030 standard
There have been lots of questions about the new NFPA 1030 standard, which consolidates all fire-prevention positions: inspector, fire- and life-safety educator, plans examiner, and fire marshal. Some key changes in NFPA 1030, Standard for Professional Qualifications for Fire Prevention Program Positions, include:
• A new position title: first responder inspector.
• Removal of fire inspector III.
• Removal of plans examiner II. Here are some common questions, and (short) answers.
Q. How does consolidation affect my current certification?
A. It doesn’t.
Q. Do I need to recertify under the new 1030 standard?
A. No.
Q. Will my existing NFPA 1031 or 1035 certification(s) remain valid?
A. Yes.
Q. How will training programs be updated to reflect the new standard?
A. Each certification agency (ie IFSAC and ProBoard) determines this.
Q. What are the job performance requirements for the new first responder inspector position?
A. An overview of the JPRs for all positions is in the annex of the standard (free access at www. nfpa.org/1030).
Q. Does 1031 I still exist?
A. It’s now first responder inspector.
Q. Do I have to certify for the entire 1030 or just the specific positions?
A. Just the specific positions. Here’s how the standard is laid out:
• Chapters 4, 5 – fire marshal
• Chapter 6 – first responder inspector
• Chapter 7 – fire inspector
• Chapter 8 – plans examiner
• Chapter 9, 10, 11 – FLSE I, II, and program manager
• Chapter 12 – public information officer
• Chapters 13, 14 – youth firesetting
The new first responder inspector was developed by the 1030 technical committees in response to a task analysis. The new title and position affect the titles of other roles and led to the removal of fire inspector III.
Here are the definitions of first responder inspector, and fire inspector.
First responder inspector: An individual who meets the job performance requirements specified in this standard and performs inspections at the direction of the AHJ.
Fire inspector: An individual who meets the job performance requirements specified in this standard and applies codes and standards, performs fire inspections, plans review duties, facilitates training, and resolves code-related issues.
The table of changes at the
beginning of each chapter of the standard provides more detail about changes. For first responder inspector (FRI) “The changes ...ensure the first responder inspector has the ability to recognize issues and forward recommendations or corrective actions to the AHJ but the FRI does not enforce or remedy the issue, as that’s something for the AHJ is to do.”
There are many revisions to the first responder inspector and fire inspector positions. It’s best to reference the standard to ensure a clear understanding of the changes, either for free at www.nfpa.org/1030 or through the NFPA LiNK platform – you can sign up for a free two-week trial at www.nfpa.org/LiNK.
The origins page (the first page) in NFPA 1030 also explains more about the changes:
• Fire marshal skills have been edited and detailed to reflect the activities of a fire marshal more accurately and comprehensively.
• The position of first responder inspector was developed in a significant edit of Chapter 6 in response to a task analysis. This change impacts position titles of other roles throughout the NFPA 1031 chapters (including the complete removal of fire inspector III), and duties have been reviewed and consolidated to align with the revised positions.
• The technical committee also determined there was little value in having two levels for plan examiner, so the levels have been consolidated into a single position.
• For educators, the standard broadens areas of expertise and provides more inclusive language.
According to the technical committee, revisions to the NFPA 1035 chapters reflect an effort for prevention professionals to be more inclusive and culturally competent in their roles, including considering the behavioural and mental health aspects of youth firesetting prevention and intervention.
Revisions also reflect the use of social media platforms and other electronic communications.
In addition, the general requisite skills for fire- and life-safety educators have expanded: verbal and written communication, public speaking, time management, organizational skills, prioritizing tasks, and the ability to effectively communicate with people across different cultures.
Questions about NFPA 1030 can be submitted to NFPA through www.nfpa.org/1030
– scroll to the red box: Ask a Technical Question. NFPA members and AHJs may submit questions. Be sure to create a profile on the NFPA website first (click the circle at the top right of the website – www.nfpa.org).
Laura King is the NFPA’s regional director for Canada. Contact her at lking@nfpa.org.
By Andrea Perchotte
HOMES AWAY FROM HOME
Short-term housing for firefighters in need
Like fighting a fire, fighting an illness brings a host of stressful unknowns, especially when you or a family member require medical treatment far from home. A surge of worries arises: “What will we do?” “Where will we stay?” “How will we afford this?” Fortunately, six non-profit Canadian organizations offer welcoming, shortterm, low-cost lodgings for first responders, military personnel, veterans, and their families. Guests need simply pack personal effects and food and focus on recovery with loved ones close by. While these havens are neither treatment centres nor staffed by medical personnel, they foster healing through empathetic support and a sense of community. Here are their stories.
HONOURING BRAVERY
Brutally attacked by an axe-wielding assailant in Afghanistan, Captain Trevor Greene of Vancouver’s Seaforth Highlanders had been deployed there in 2006. His miraculous recovery was documented in the Gemini award-winning film “Peace Warrior”. Watching the solider and his family struggle to find and pay for accommodation while seeking medical attention deeply moved Vancouver businessman Allan De Genova, so much so that the community leader established Honour House Society to offer free lodging at Honour House to ease the suffering of members of the Canadian Armed Forces, veterans, first responders, and their loved ones requiring medical care.
Situated on a quiet, residential street in New Westminster, a suburb east of Vancouver, the 1937 Georgian-style mansion-turned-care home
RIGHT Benji, a yellow Labrador and operational stress intervention dog, promotes well-being at Home Away, a facility housed in the BC Professional Firefighters’ Association Burn Fund Centre.
has retained its connection to the past through elegant parquet flooring, plasterwork, and fireplaces. In addition to 11 bedrooms with ensuite bathrooms, the renovated oasis offers a shared kitchen, living room, two sunrooms and other common areas, as well as spacious, landscaped grounds. Guests also have access to a book and DVD library, large flat screen television and video games.
“Our guests are incredibly happy to use the facility,” said House staff Curt Appleby, who adds, “We always stress that we’re here to help their families as well.”
And in 2010, who declared Honour House open? It was none other than Captain Trevor Greene.
SALUTING VALOUR
While the health struggles of Canadian Forces’ members and their loved ones in Edmonton didn’t make it to the silver screen, they too inspired a local business leader and visionary to seek change. During a visit at a local hospital years ago, Dennis Erker, then honourary colonel of the Loyal Edmonton Regiment, was disheartened to learn of the costly, trying and often lonely path to recovery experienced by members. In 2012, Erker founded Valour Place in the Alberta capital. Since its inception, it has provided 30,000 bed nights at no cost.
In addition to 12 ensuite bedrooms, on offer in the Prairie art-filled lodging are a communal kitchen, family room with a TV, movies and video games. “Valour Place provides all the comforts of home,” said executive director Sylvie Keane. The facilities include desktop computers, children’s playroom, crafts area, fitness equipment and a library. Foosball, shuffleboard, pool and air hockey tables offer fun diversions. Plus, guests can enjoy time outdoors in the fenced backyard which is complete with a swing play park.
“Families are not isolated, like staying in a hotel. They have other people in the house to lean on while going through their medical journey,” noted Keane.
NURTURING HOME
As part of that journey, one refuge in Vancouver offers the companionship of a friendly furry host. Benji, a yellow Labrador and operational stress intervention dog, promotes well-being at Home Away, a facility housed in the BC Professional Firefighters’ Association Burn Fund Centre. “When we have guests struggling, we take Benji to comfort them,” said Peter Hansen, the canine’s owner, manager of Home Away, and former captain at the North Vancouver District Fire Department.
The retired Hansen recounts how this haven was the result of a meeting held years ago by the BC Professional Fire Fighters’ Burn Fund, which was founded in 1978 by the BC Professional Firefighters’ Association and aids burn victims across B.C. and the Yukon. “We were asked to dream big, regardless of cost,” he recalled. Since opening in 2016, Home Away has served as a model for other firefighter groups.
While priority is given to burn and trauma survivors—who made up 60 to 65 per cent of the facility’s guests in 2023 — Home Away offers firefighters and their families eight ensuite bedrooms, a communal kitchen, living area, and patio. A nominal fee ranging from $25-$50 per night is requested.
“Guests are just so thankful. And we try to support families as much as
possible by bringing in previous guests, having a social worker sit and talk with them, and providing a long list of trauma-informed counsellors,” added Hansen.
SUPPORTING HEROES
While a canine provides friendly support at one lodging, on the other side of the country it’s a veteran at the accommodation operated in partnership with Killam Apartments by the Society of Atlantic Heroes in Fall River, a suburb of Halifax. “He drops by, makes guests feel comfortable, shares his story, asks about their story…and lets folks know we all need help,” explained president Tim Brodie, a veteran of the Royal Canadian Air Force and counselling therapist.
Heavy on the heart of another veteran and retired captain of the Royal Canadian Navy, Ken Hoffer, were his fellow veterans who were struggling with PTSD. So, in 2013, Hoffer established this temporary retreat for former and current military personnel, as well as first responders. In 2023, thirty-seven families stayed at the three-bedroom apartment which is free of charge and has, “…everything they need to continue being a family,” said Brodie, who noted, “Firefighters have been real stalwarts of support for us…Our dream down the road is to have an apartment in each of the Atlantic provinces.”
STRENGTHENING LEGACIES
In the western province of Alberta, Legacy Place Society offers a transitional home in quiet neighborhoods in each of the three largest cities: Calgary, Edmonton and Red Deer. In response to a disturbing trend of suicides and other difficulties experienced in the first responder
ABOVE Honour House has 11 bedrooms.
RIGHT Valour Place has provided 30,000 bed nights at no cost since its founding in 2012.
and military communities, a group of Alberta police officers founded the organization in 1997. The vision of Legacy Place Society is to strengthen individual and family resilience, empowering them to effectively navigate the challenges they face.
“We handle more than medical situations. We include domestic, evictions and confidential safety situations,” explained executive director Diana Festejo, who added that they offer an “…immediate turnaround response to [those] seeking accommodations.”
Safe and confidential, these welcoming sanctuaries are conveniently located near hospitals, playgrounds, and shopping centres. They include a communal kitchen and a variety of puzzles, toys, and board games. A nominal fee of $15 per night/room is requested.
HOUSING CHAMPIONS
Also offering a more secluded environment in a residential neighborhood in which to heal is Winch House. Free of charge, the four-bedroom, three-bathroom townhouse is in a Vancouver family housing complex. Operated by New Chelsea Society, a non-profit housing society founded in the 1950’s by Vancouver branches of the Royal Canadian Legion, the organization offered veterans affordable housing. Since then, it has introduced accommodation for families and seniors.
After a staff member checks guests in and provides them with a contact number, they are left to themselves to enjoy some privacy, said Ivani Chand, manager of accounting and resident placement. She noted: “We have had many firefighters visit in the past with their spouses and children for medical appointments and procedures.”
These are six non-profit Canadian organizations offer welcoming, shortterm, low-cost lodgings for first responders, military personnel, veterans, and their families.
Perhaps you and your family are in good health now. But, as Appleby emphasizes during his presentations, “We encourage them to keep us in mind for the future. They may not need us now, but who knows what could happen later?” In the meantime, there are plenty of ways to contribute to these non-profit organizations who are working tirelessly to end the narrative of stressful unknowns for firefighters and their families facing a health crisis.
wellness
a background as a sleep and health coach who holds a Bachelor of Education and diploma in interior design, she has experience in the hotel industry and crafting soothing commercial spaces. Andrea educates professionals on restorative wellness spaces and restful sleep environments to promote optimal health and well-being.
Andrea Perchotte is a Vancouver-based
spaces educator, writer, speaker, and founder of Exploring Wellness. With
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YOUR ALL-SEEING EYE
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Fighting vehicle fires is inherently dangerous, but electric and hybrid vehicles pose additional challenges to responding crews.
As per NFPA guidelines and EV manufacturers’ Emergency Response Guides, firefighters are instructed to deliver copious amounts of water directly onto the battery case to prevent thermal runaway and aid in extinguishing the fire But with the majority of EV batteries located underneath the vehicle, it’s extremely difficult and demanding on manpower to achieve using the nozzles currently available to the fire service
The Turtle Fire System is engineered to operate safely, reliably, and effectively under a burning vehicle all while delivering 500+ GPM directly onto the battery cell
The Solo SCBA Decon/Washing machine was designed and built for one purpose only…to protect Fire Fighters from Cancer causing agents found in the Smoke and residue left on their SCBAs. As an added bonus it can clean Gloves, Boots and Helmets. In addition, it substantially lowers the time spent decontaminating firefighter equipment.
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AIR TECHNOLOGY SOLUTIONS CANADA INC.
251 Queen St. S., Ste. 512
Mississauga ON L5M 1L7
Tel: 905-826-6682
Toll free: 866-735-1480
Fax: 866-511-6904
Company Email: info@airmation.ca Web: www.airmation.ca
Air Technology Solutions is dedicated to our Clients, offering updated, timely, full service Indoor Air Quality (IAQ) solutions. Air quality concerns are mitigated using a unique combination of professional indoor air quality assessment coupled with solutions. Off the shelf or customized site specific air cleaning equipment is available to resolve IAQ issues. Our technical experts review client requirements and budgetary availability. The finest appropriate air cleaning systems are provided. Air Technology Solutions is a leader in Diesel Exhaust Remediation and is the ONLY environmental tested and proven filtration system to exceed standards: NFPA, NIOSH, OSHA and ASHRAE. Building and facility managers, business owners, contractors, architects, and engineers have been working with Air Technology Solutions since 1986 to resolve IAQ needs. Employee and personnel safety and health are key issues. Breathing safe air in the workplace is of utmost importance. We provide global customized solutions to control contaminants, pollutants and odours in your facility. We look forward to servicing your requirements.
343 Venture Blvd.
Wooster OH 44691
Tel: 330-264-5678
Company Email: akroncare@idexcorp.com
Web: www.akronbrass.com
Akron Brass Company is a leading global manufacturer of high performance firefighting products engineered and tested for superior fire suppression and emergency response. Products include nozzles, monitors, valves, scene and vehicle lighting, vehicle electronics, reels, hand tools, engineered solutions, and other firefighting equipment. Leading the industry for over 100 years!
ALCO-LITE - SAM CARBIS SOLUTIONS GROUP
1430 W Darlington St
Florence SC 29501-2124
Tel: 843-662-2595
Toll free: 800-752-2526
Company Email: sales@fireladder.com
Web: www.fireladder.com
Founded by Samuel Carbis, the Aluminum Ladder Company began producing fire ladders at the request of the Oslo fire department. They were in need of a large extension ladder, which would not be too heavy for their firefighters to lift - soon an industry was born. Today, 95 years later, Sam Carbis Solutions Group is still manufacturing the ladders that firefighters depend on to protect them while they protect and serve. All Alco-Lite fire department ground ladders meet or exceed NFPA standards and are completely field repairable.
With a complete line of aluminum and fiberglass ladders, Sam Carbis Solutions Group is here to serve the fire service with ladders that stand the test of time. That is why buying your fire ladders from the people who invented them only makes sense.
AQUAEYE
2323 Quebec St
Vancouver BC V5T1R7
Tel: 604-620-0801
Company Email: aquaeye@vodasafe.ca Web: www.vodasafe.ca
AquaEye® by VodaSafe is the fastest, most efficient sonar technology for water rescue. Unlike traditional sonar systems that require boats and lengthy deployment times, AquaEye® is handheld, easy to use, and immediately deployable—allowing first responders to begin searching within seconds of arrival. Its onboard intelligence interprets sonar data for you, making it simple to locate drowning victims or mark targets with unmatched speed and precision. Trusted by over 400 teams in the USA and Canada, and hundreds more around the world, AquaEye® ensures no time is wasted when lives are on the line.
BEARSPAW PROTECTAPUMP - SEPARATORS
927A Goldstream Ave
Victoria British Columbia V9B 2Y2
Tel: 778-404-7385
Company Email: info@protectapump.com
Web: protectapump.com
Hello Rural Firefighters,
We have successfully solved the impossible Rural Fire-Drafting conditions for you, with the revolutionary BearsPaw Separators!
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Simply replace your strainer with a BearsPaw Separator ®. The only ’Portable’ Dry Hydrant with Elite Pump Protection.
Benefits
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C-MAX FIRE SOLUTIONS
3040 Sawmill Rd., PO Box 425 St. Jacobs ON N0B 2N0
Tel: 519-664-3796
Company Email: fireinfo@c-max.ca Web: www.c-max.ca
Canadian family owned and operated business that offers a higher standard of service and sales for all your Fire Apparatus needs. C-Max Fire Solutions offers 24 Hour service from EVT Technicians with fully stocked service trucks. We offer Pump testing and repairs to all makes and models. We offer ground ladder testing as per NFPA 1932. Aerial Inspections as per NFPA 1914. Supply and install lights and siren packages on your vehicles. C-Max is now factory authorized service center for Will-burt Light towers, and excited to be working with Fort Garry for warranty repairs in Ontario.
AKRON BRASS COMPANY
CANADIAN SAFETY EQUIPMENT INC.
#3 – 2865 Argentia Rd.
Mississauga ON L5N 8G6
Tel: 905-826-2740
Toll free: 800-265-0182
Fax: 905-272-1866
Company Email: info@cdnsafety.com Web: www.cdnsafety.com
We supply Industrial and Fire SCBA’s, SCBA Decon Washer, Thermal Cameras, CAF Systems, Fall Protection, Bunker Gear, Fire and Rescue and Ballistic helmets, Fire Hose, Communications Equipment, Nozzles, Fittings, Hazmat Suits, Ventilation Fans, Gas Detectors, Confined Space Rescue Equipment, Water and Ice Rescue equipment, Industrial and Municipal Safety and Lone Worker Protection systems.
COINAMATIC COMMERCIAL LAUNDRY
301 Matheson Blvd West
Mississauga ON L5R 3G3
Tel: 877-755-5302
Toll free: 877-755-5302
Company Email: info@coinamatic.com Web: www.coinamatic.com
Coinamatic Commercial Laundry provides a complete range of commercial laundry equipment for your on premise laundry operations as well as cleaning cabinets for in house laundering of turn out gear. Effective cleaning and decontamination can be an important safety and cost benefit for the department. We have a complete inventory of parts for most makes and models of equipment. Coupled with our qualified service teams, Coinamatic provides end to end solutions that meet your requirements!
COMMERCIAL EMERGENCY EQUIPMENT CO.
591 Chester Road
Delta BC V3M 6G7
Tel: 877-443-2626
Toll free: 800-665-6126
Company Email: info@comemerg.ca Web: www.comemerg.ca
Commercial Emergency Equipment is Canada’s expert supplier of emergency equipment. Commercial is the authorized dealer for Pierce, BME Fire Trucks, Maximetal, and Oshkosh Airport Products apparatus from Ontario to BC including all Canadian Territories. With a 75-year history, 350+ employees across Canada in six main branches, and 250,000+ sq. ft. of combined production and service space, Commercial has an unmatched parts, service, training, testing, and support network for emergency apparatus. ommercial provides its customers access to industry-leading service and support including mobile EVT’s, pump testing, annual inspections and maintenance, a significant stock of on-the-shelf parts, 24/7 emergency service and more. We warehouse an extensive inventory of OEM and aftermarket parts, tools, and equipment ensuring quick delivery and reduced downtime to our customers.
CSE INCENDIE ET SÉCURITÉ INC.
5651 Chemin St-Francois
St. Laurent QC H4S 1W6
Tel: 514-737-2280
Toll free: 866-737-2280
Fax: 514-737-2751
Company Email: info@cseis.com Web: www.cseis.com
We supply Industrial and Fire, SCBA’S, SCBA Decon Washers, Gear Extractors and Dryers, Thermal Cameras, CAF Systems, Fall Protection, Bunker Gear, Fire, Rescue and Ballistic Helmets, Fire Hose, Communications Equipment, Nozzles, Fittings, Hazmat Suits, Ventilation Fans, Gas Detectors, Confined Space Rescue Equipment, High Angle Rescue Equipment, Ice and Water rescue equipment, Boots and Gloves. Everything for Fire Fighting, EMS, Law Enforcement, Industrial and Municipal Safety and Lone Worker Protection Systems.
DARLEY
325 Spring Lake Drive
Itasca IL 60143
Tel: 630-735-3500
Toll free: 800-323-0244
Company Email: jimdarley@darley.com
Web: www.darley.com
You serve others. We serve you.™
Founded in 1908, Darley provides the highest quality pump, technology, and equipment solutions for first responders around the world. With origins in Midwest manufacturing, Darley offers a complete line of unmanned systems, immersive training technology, equipment and pumps. More information is available at www.darley.com.
DEPENDABLE EMERGENCY VEHICLES
250 Clarence Street, Unit #2
Brampton ON L6W 1T4
Tel: 905-453-3473
Company Email: sales@dependable.ca
Web: www.dependableemergencyvehicles.ca
Dependable Emergency Vehicles builds high-quality, cost-effective emergency vehicles that have been proven in the emergency response industry for over 45 years. Our facility includes multiple vehicle bays, sandblasting & paint facilities, indoor pump testing bays, a CNC laser cutting machine for custom metal projects, and a full-service repair shop for body work and refurbishment on all makes and models.
Our showroom provides a comfortable environment for our customers to get a hands-on experience with our emergency vehicles on display. Dependable is proud to be a part of the REV Family, through being the authorized dealer for Spartan Chassis, KME in Ontario, and the Ferrara line in all of Canada. Dependable Apparatus Partners, our newest division, is established to strengthen our customers relationship with the brands that we represent.
2025 BUYERS GUIDE
repainting, resulting in a lower cost of ownership. Key design features include a 2.5 to 1 structural safety factor, crisscross under-slung jacks, integral torque box chassis, and the strongest cab in the industry.
DRAEGER SAFETY CANADA LTD.
2425 Skymark Ave., Unit 1
Mississauga ON L4W 4Y6
Tel: 905-212-6600
Toll free: 877-372-4371
Fax: 905-212-6602
Company Email: susan.yu@draeger.com
Web: www.draeger.com/en-us_ca/Safety/Firefighting
With over 130 years of experience, Dräger is a trusted leader in firefighting safety equipment. Our portfolio includes SCBA, live fire training systems, fixed and mobile gas detectors, flame detectors, thermal imaging cameras, and drugs and alcohol testing equipment—all designed to keep first responders safe in the most challenging environments.
Contact us at +1 877-372-4371 or visit draeger. com to learn more. Our product services and technical training courses are available year-round at our Mississauga, Ontario, and Edmonton, Alberta locations. Schedule your SCBA and gas detector service today, and experience the quality and reliability that has been safeguarding firefighters worldwide for generations.
E-ONE
1601 S.W. 37th Ave.
Ocala FL 34474
Tel: 352-237-1122
Fax: 352-237-1151
Company Email: info@e-one.com
Web: www.e-one.com
E-ONE. STRENGTH THROUGH EXCELLENCE.
E-ONE, a full spectrum builder of fire apparatus, is the pioneer and recognized leader in extruded aluminum and stainless-steel construction. With their advanced engineering, fully integrated manufacturing and highly engaged dealer network, the proud customer focused E-ONE team delivers strength through excellence. E-ONE is recognized in the fire industry as the cutting-edge builder of:
• Aerial ladders and platforms
• Custom and commercial pumpers and tankers
• Rescues of all sizes
• Industrial trucks
• Aircraft rescue firefighting vehicles
50 YEARS OF INNOVATION:Founded in 1974, E-ONE celebrated a half century of designing and manufacturing fire apparatus in 2024. E-ONE introduced the first modular extruded aluminum fire truck body, launching the company’s reputation in the fire industry for pioneering innovation, still evidenced 50 years later in the fire apparatus it produces for fire departments around the world. From its first aerial in 1981 and platform in 1983 to the DND Air Transportable ARFF in 2020 and the all-electric Vector fire truck in 2022, E-ONE continues to lead the way with advanced engineering and innovative design.
E-ONE’S SUPERIOR AERIAL DNA:The DNA of E-ONE aerials consist of a unique design that gives E-ONE the advantage of stability and brute strength. The welded extruded aluminum construction will never rust or need
SAFEST CAB IN THE INDUSTRY:Keep your crew safe with the cab that withstands over 5 times the static roof load and over twice the frontal impact required by NFPA 1901. The structural roll cage type design provides maximum protection and comfort for firefighters.
INTEGRAL TORQUE BOX CHASSIS:The integral torque box chassis is a unique design that provides a solid foundation and low center of gravity for the truck. This provides outstanding stability and strength, with the same 2.5 to 1 structural safety factor as the aerial device.
For further information on E-ONE apparatus or to find an E-ONE dealer near you, visite-one.com
Darch Fire (Member of 1200 Degrees)
9-402 Harmony Road, Ayr, Ontario N0B 1E0
800-254-2049
Territory: Ontario
SAFETEK EMERGENCY VEHICLES
2122 Peardonville Road
Abbotsford, BC V2T 6J8
Territories: Alberta, Saskatchewan, Nunavut, British Columbia, Northwest Territories www.firetrucks.ca
Keewatin Truck Service
610 Keewatin St., Winnipeg, MB R2X 2R9
Phone 204-633-2700
Territory: Manitoba
ESI EQUIPMENT
119 Keystone Dr Montgomeryville PA 18936
Tel: 267-337-1924
Toll free: 800-574-8228
Fax: 267-803-1447
Company Email: esi-marketing@esiequipment.com Web: www.JYDind.com
Starting with our popular line of Junkyard Dog Rescue Struts 15+ years ago, today Junkyard Dog Industries™ (JYD), a Division of ESI Equipment, Inc., specializes in vehicle stabilization, lifting, rescuer safety, and patient protection products. Accessible nationwide through our large Dealer Network, explore what thousands of responders have already discovered about JYD’s innovative product designs, resourcefulness, materials of a high standards, and dedication to equipping the emergency service community with uncommonly simple, portable, and proven, first-in rescue equipment they need to face today’s challenges with ease and confidence.
FERRARA FIRE APPARATUS, INC.
27855 James Chapel Rd., PO Box 249
Holden LA 70744
Tel: 225-567-7100
Toll free: 800-443-9006
Fax: 225-567-7675
Company Email: info@ferrarafire.com
Web: www.ferrarafire.com
Take Command with Ferrara
Ferrara Fire Apparatus is a premier manufacturer of fire trucks and emergency response vehicles offering a full line oof pumpers, aerials, industrial, wildland, and rescue apparatus. Working hands-on with both municipal and industrial fire departments, the Ferrara team thrives on understanding response needs to custom design fire apparatus that will stand the test of time.
Taking crew safety and apparatus durability very seriously, Ferrara uses a fine-tuned construction process and heavy-duty materials to build the strongest fire trucks in the industry. We offer a custom chassis product line that exceeds minimum requirements, making them the safest available. With its extra-heavy-duty construction, you can take command with Ferrara. For more information on Ferrara apparatus or to find a Ferrara dealer near you, visit ferrarafire.com
Dependable Emergency Vehicles
250 Clarence Street #2 Brampton, ON L6W 1T4
INFO@DEPENDABLEEMERGENCYVEHICLES.CA 905-453-3473
FIREHALL BOOKSTORE
PO Box 530, 105 Donly Drive S. Simcoe ON N3Y 4N5
Tel: 877-267-3473
Fax: 877-624-1940
Company Email: info@firehallbookstore.com
Web: www.firehallbookstore.com
Firehall Bookstore is your headquarters for training & public education materials, providing resources to the Canadian Fire Service and its professionals. Products include textbooks, DVDs, NFPA standards, and fire safety & prevention educational materials for community outreach. Product lines include: NFPA, IFSTA, Jones & Bartlett, Fire Engineering Books, Action Training Systems, Pearson/Brady, Exam Preps from Dr. Ben Hirst/Performance Training Systems as well as our Firehall Mall section offering gloves, lights, tools and accessories from A.J. Stone and ResQTech.
FIREPRO2 SOFTWARE
2514 - 9th Avenue
Castlegar BC V1N 2Y8
Tel: 250-352-9495
Company Email: sales@fp2.ca
Web: www.fp2.ca
Fight Fires, Not Paperwork. Hundreds of Canadian Fire Departments use FP2 to manage all aspects of their operations. FP2 is powerful, flexible software with modular design that ensures you only buy what you need. New features include Web-Based Incident reports, Pre-plans, and Inspection reports; fillable on a tablet or phone while in the field. Our unique Compensation Reports can even run payroll for you! Contact us for a customized consultation and estimate.
FIREREIN INC.
108 Dairy Ave. Unit #2
Napanee ON K7R 4B3
Tel: 613-354-9777
Toll free: 844-416-0977
Company Email: info@firerein.com
Web: www.firerein.com
Founded by firefighters, FireRein Inc. focuses on safe sustainable products such as Eco-Gel, the world’s only firefighting water additive certified 100% bio-based (plant based). Plant based means no threat of PFAS/ PFOA/PFOS or other toxic chemicals. Eco-Gel is certified and verified by UL for Class A and Class B firefighting. We are passionate about providing safer firefighting and fire prevention solutions for the fire service, industry and government agencies. Eco-Gel applications; fire suppression, fire prevention (wildfires & hot work), hazmat (spill containment and vapour mitigation) as well as dust control and post-wildfire recovery.
FORT GARRY FIRE TRUCKS LTD.
RR 2, 53 Bergen Cutoff Rd.
Winnipeg MB R3C 2E6
Tel: 204-594-3473
Toll free: 800-565-3473
Fax: 204-694-3230
Company Email: brian nash, bnash@fgft.ca Web: www.fgft.com
Fort Garry Fire Trucks is Canada’s oldest and largest manufacturer of high-quality fire apparatus, offering a complete line of pumpers, tankers, rescues, aerial devices, and custom-designed and engineered specialized units. With headquarters in Winnipeg, Manitoba, Canada, our customers emanate from cities, towns, and municipalities throughout Canada, the U.S., and abroad with the harshest weather, climates, and terrain. We have one of the largest fire apparatus engineering departments among our competitors, dedicated to designing and producing equipment for the most extreme conditions in the world. We are the exclusive Canadian distributor of Sutphen Corporation aerial ladders and platforms. We truly build ‘One Tough Truck’ and boast over 105 years of quality.
COAST TO COAST SALES AND SERVICE NETWORK:
Brian Nash — Vice President – Sales – bnash@fgft.ca
Toll-Free: 1-800-565-3473 (ext. 3471) Cell: 204-981-7845
Chad Kamminga — Service & Warranty – ckamminga@fgft.ca
Toll-Free: 1-800-565-3473
Direct Phone: 204-594-3478
REGIONAL SALES REPRESENTATIVES:
Atlantic Canada — Adam Baldwin – abaldwin@fgft.ca
Toll-Free: 1-800-565-3473 (ext. 2006); Cell: 902-888-9806
Northeastern Ontario, Eastern Ontario & Quebec — Peter Somerton – psomerton@fgft.ca Toll-Free: 1-800-565-3473 (ext. 2005); Cell: 613-859-5747
Central & Southwestern Ontario — Jimmie Adam Toll-Free: 1-800-565-3473; Cell: 613-264-7206
Manitoba, Saskatchewan & Northwestern Ontario — Chris Pilek– cpilek@fgft.ca
Toll-Free: 1-800-565-3473; Cell: 204-296-1915
Alberta — Taylor Young – tyoung@fgft.ca
Toll-Free: 1-800-565-3473 (ext. 3466); Cell: 204-298-9923
British Columbia — Al Anderson & Bryan Anderson –Fire Power Emergency Apparatus – alan@firepowerplus.com or bryan@firepowerplus.com
Phone: 1-250-668-2673 or 1-250-327-1904
Northwest Territories — Rick Penner – rpenner@fgft.ca
Toll-Free: 1-800-565-3473 (ext. 2024); Cell: 204-981-5118
Manitoba / Northwestern Ontario / Nunavut Aboriginal / Northern Sales Manager — Ron Lavallee – rlavallee@fgft.ca
Toll-Free: 1-800-565-3473; Cell: 204-791-1167
Yukon — Gil Bradet – Nordique Fire Protection sales@nordiquefire.ca; Phone: 867-334-6603
United States (West) — Lloyd Hamilton – US Fire Equipment lloyd@usfireequipment.com; Phone: 253-863-1301 United States (East) — Philip Vander Molen – Vander Molen Fire Apparatus vmfire@verizon.net; Phone: 315-952-7787
FSI® NORTH AMERICA, A DIVISION OF FIRE SAFETY INTERNATIONAL INC.®
311 Abbe Road
Sheffield Lake, OH OH 44054
Tel: 440-949-2400
Fax: 404-949-2900
Company Email: sales@fsinorth.com
Web: WWW.FSINORTH.COM
FSI – Serving the Life Safety Market worldwide since 1997
FSI North America® is a Full line supplier of mobile, portable and fixed DAT® series hazmat decon shower systems that include traditional water/solution based decon from first responder to multi line mass casualty systems, electrostatic equipment only decon, and Far UVC 222nm Disinfection.
FSI® TEAS® (Temporary Emergency Air Shelters) shelter systems, offered in a broad range of size and configurations, for Command, Isolation, Drive Thru Flu/Covid Shot, Field Hospitals/Alternate Care from 10-1,000 beds, Sleeping, Fire Fighter Rehab, and Temporary Morgues. FSI® offers a complete range of Isolation Chambers, Rooms, Shelters, and Bed/Chair systems.
FSI® also offers a complete range of sizes and configurations of Trailer Systems, Rescue Boats, and EMS supplies such as the FSI Transporter Disposable Backboards, Triage Tape Systems, FSI Medical Field Cots, Trauma Kits, and Mortuary supplies such as body bags.
HALE PRODUCTS INC.
607 NW 27th Ave.
Ocala FL 34475
Tel: 352-629-5020
Toll free: 800-533-3569
Company Email: halecustomerservice@idexcorp.com Web: www.haleproducts.com
Hale Products, Inc. is a leader in fire suppression pumps, plumbing, valves, CAFS, electronics, gauges and ES-key multiplexing systems. Committed to offering the highest level of service and performance for rescue personnel and truck manufacturers, Hale Products offers brands such as Hale, Class 1, Godiva and SAM. Hale Products is a trusted brand of IDEX Fire & Safety.
2025 BUYERS GUIDE
www.fireservicedirectory.com
HOLMATRO, INC.
505 McCormick Dr.
Glen Burnie MD 21061
Tel: 410-768-9662
Fax: 410-768-4878
Company Email: info-usa@holmatro.com Web: www.holmatro.com
Holmatro is the world’s leading rescue equipment supplier. Our equipment is used by first responders around the world in rescue, special tactics and industrial applications. With two high-tech production plants in North America and Netherlands, we maintain the strictest quality, safety and performance standards in the market. At Holmatro, we are dedicated to developing innovative tools using leading technology. Our Pentheon Series is the newest line of battery powered equipment that offers users the unrestrained performance, unparalleled speed and ultimate control you have never experienced before. And with battery management made easy, you are always rescue ready! To see our newest products, schedule a demo and request more information, visit holmatro.com. You can count on us, for life.
HURST JAWS OF LIFE
711 North Post Road
Shelby NC 28150
Tel: 704-487-6961
Company Email: contacthurst@idexcorp.com Web: www.jawsoflife.com
HURST is the only manufacturer of the Jaws of Life® brand. There is no equal to saving lives. The company’s commitment to research and development and dedication to quality engineering and manufacturing has resulted in a line of innovative products known for outstanding safety, durability and performance. HURST Jaws of Life Inc. is a unit of IDEX Corporation, an applied solutions company. For more information about HURST Jaws of Life, please visit www.jawsoflife.com.
HUSKY PORTABLE CONTAINMENT
7202 SE International Ct.
Bartlesville OK 74006
Tel: 918-798-4415
Toll free: 800-260-9950
Fax: 918-333-2004
Company Email: sales@huskyportable.com Web: www.huskyportable.com
Husky Portable Containment offers robust solutions for firefighting and environmental safety products. Our product line features portable water tanks, secondary containment berms, durable bladder tanks, and efficient wash bays, all designed to enhance safety and efficiency. Ideal for managing water and liquid containment needs, Husky’s high-quality, portable solutions ensure reliability in critical situations, providing essential support for both environmental and emergency response operations.
HYTRANS SYSTEMS
Lemsterpad 56
8531 AA Lemmer
Tel: +31(0)0514 608 996
Company Email: sales@hytrans.com
Web: www.hytrans.com
Hytrans is THE global market leader in mobile water transport solutions for disaster control and emergency response. For over 35 years Hytrans has been developing these systems with hydraulically driven submersible pumps.
Our systems deploy within minutes and pump high volumes of water over long distances and height differences under high pressure. With capacities up to 45.000 lpm at 12 bar, it enables fire brigades, civil defense, (petro-) chemical and nuclear industries all over the world to extinguish large fires effectively, reduce the impact of floods or supply cooling water. With more than 1300 systems installed in over 60 countries, Hytrans is proud to support the most demanding civil defence, fire departments and emergency response teams, together with a worldwide network of distributors.
More information and contact details on hytrans.com
IDEX FIRE & SAFETY
711 N. Post Rd.
Shelby NC 28150
Tel: 800-537-2659
Company Email: contacthurst@idexcorp.com
Web: www.idexfiresafety.com
IDEX Fire & Safety brings trusted brands together to deliver innovation in both customer experience and integrated solutions that revolutionize performance and technology to make the fire ground and rescue scene safer to save lives.
INDUSTRIES LAFLEUR INC.
2359 Fiset Blvd
Sorel-Tracy QC J3P 5K2
Tel: 450-743-3918
Fax: 450-743-3906
Company Email: pierrethibault@industrieslafleur.com
Web: www.industrieslafleur.com
Fire rescue trucks (walk-in and non walk-in rescue trucks)
Custom truck bodies
High quality since 1969
ISO 9001
CWB 47.1 & 47.2
K&D PRATT GROUP INC.
126 Glencoe Dr
Mount Pearl NL A1N 4S9
Tel: 709-722-5690
Company Email: sales@kdpratt.com
Web: www.kdpratt.com
K&D Pratt is a comprehensive full-service solutions provider specializing in the Life Safety, Instrumentation, Technical Services, Offshore, Coatings, and Sanitation industries.
Our quality products are complemented by our industry-leading partners and our experienced in-house personnel delivering superior customer service. From tools, clothing, and escape devices for first responders to industrial safety and evacuation systems for complex worksites, we’ve got you covered.
KME
One Industrial Complex Nesquehoning PA 18240-1499
Toll free: 800-235-3928
Company Email: kme@kmefire.com Web: www.kmefire.com
KME is Engineered to Serve!KME is a manufacturer of high quality, custom fire apparatus serving communities across the country. Choose from a wide range of products that includes Aerials, Pumpers, Tankers, Rescues, and Wildland vehicles. Our nationwide network of sales and service centers supports you long after the sale with the parts and service you need to continue your life-saving missions. For more information on KME Fire Apparatus or to find a KME dealer near you, visit kmefire.com
Your KME authorized dealers include: METZ FIRE & RESCUE
3-304 Stone Road W. #325 Guelph, Ontario N1G4W4 519-763-9955
Territory: Ontario
SAFETEK EMERGECY VEHICLES
2122 Peardonville Road Abbotsford BC V2T6J8 T. 1.604.504.4590 www.firetrucks.ca
Territory:British Columbia, Alberta, Saskatchewan, Manitoba, Yukon Territory, Northwest Territories, and Nunavut
1200 Degrees 105, route Marine-Victorin St-Francois-du-Lac, Quebec JOG 1MO 888-568-2777
Territory: Quebec and Maritimes
DEPENDABLE EMERGENCY VEHICLES
275 Clarence St. Brampton, ON L8W 3R3 1-800-268-0871
Territory: ONTARIO: All areas except Haldimand, Halton, Waterloo, and Wellington regions.
KOCHEK CANADA
62 Bradwick Dr., Vaughan ON L4K 1K8
Tel: 416-602-0404
Company Email: sales@kochekcanada.com
Web: www.kochek.com sales@kochekcanada.com
Robin Lewis, Customer Service laura@kochekcanada.com
Laura Kenyon, Regional Director
KURI TEC
140 Roy Blvd
Brantford ON N3R7K2
Tel: 519-753-6717
Company Email: sales@kuritec.com Web: www.kuritec.com
Kuri Tec, located in Brantford, Ontario, Canada, is part of the Kuriyama Group of Companies founded in 1939. Since 1984, Kuri Tec has provided quality hoses and accessories through a strong distributor network across the Canadian market.
Kuriyama Fire Products, a division of the Kuriyama Group, has been a trusted supplier of fire hose, fire nozzles, and fire accessories to firefighters worldwide for over 50 years. We offer equipment tailored to Municipal, Industrial, and Forestry firefighting needs, all designed to meet the highest standards of safety and reliability through NFPA and ULC.
With an extensive product line that includes fire hoses, nozzles, and accessories like fire backpacks, we strive to deliver the best solutions for every firefighting situation. Whether it’s industrial, specialty, or firefighting applications, Kuri Tec provides top-quality products and exceptional service.
KUSSMAUL ELECTRONICS
170 Cherry Avenue
West Sayville NY 11796
Tel: 631-567-0314
Toll free: 800-346-0857
Fax: 631-567-5826
Company Email: sales@kussmaul.com
Web: www.kussmaul.com
Kussmaul Electronics has focused on servicing emergency vehicles, specialty vehicles and vans for over 50 years, always with the commitment to deliver high quality products and the best of the customer service experience. All products are proudly manufactured in the USA. Home of the Auto Eject.
MAXIMETAL INC.
9345, 25e Ave
Saint-Georges, QC G6A 1L1
Tel: 418-228-6637
Toll free: 800-510-6337
Fax: 418-228-0493
Company Email: maximetal@maximetal.ca Web: www.maximetal.com
MAXIMETAL, an Oshkosh Corporation company, is a dynamic, innovative company with 40 years’ experience designing and building optimized intervention vehicles for Fire & Emergency as well as Power & Utility customers. OUR MISSION: To support those who keep our families safe and comfortable by designing and building vehicles that stand out for their quality and ingenuity.
MAXIMETAL is represented by Canada’s most robust apparatus dealer network, coast-to-coast. Find your dealer here: www.maximetal.com/find-a-dealer/
MERCEDES TEXTILES LTD.
Montreal QC
Tel: 514-335-4337
Fax: 514-335-9633
Company Email: sales@mercedestextiles.com
Web: www.mercedestextiles.com
For over 45 years, Mercedes Textiles has proudly delivered the most innovative and reliable water delivery systems to the firefighting community. From hoses & couplings to portable pumps, municipal to forestry, we put our technology where your courage is.
FIRE HOSE & COUPLINGS:
• KrakenEXO® – The most advanced UL-listed attack fire hose on the market – weighs less, kinks less, flows more water, beats the heat
• MegaFlo® Breather – Large volume attack & supply hose designed for fastest deployment, easiest recovery & best packability
• Highwater Hose Inc. – We offer of a wide range of rubber-covered lightweight, lay-flat & industrial hoses via our partner brand
• Many hoses available with iReflect® & WAYOUT® couplings and iDentify® Coding System – all manufactured under one roof, customized to your specifications, & NFPA 1961 compliant
• Best warranty on the market: 2-year All Hazards, 10-year manufacturing defects & Lifetime against delamination (2-10-L)
POWERFUL FIRE PUMPS:
We are a leading manufacturer of high pressure, lightweight, portable fire pumps for forestry & municipal fire applications. When you need water, we deliver.OUR
DISTRIBUTORS: www.indsales.ca – Labrador
www.cummings.ca – NB, NL (MINUS LABRADOR), NS, PE www.larsenal.ca – QC
www.municipalequipment.ca –S/S.E. ONT www.transcanadasafety.ca –N/N.C. ONT www.soucisalosafety.com – N/N.C. ONT www.realsafety.ca –MB www.wfrfire.com –BC,AB,SK,YT,NWT
METZ FIRE AND RESCUE
3-304 Stone Rd. W. Guelph ON N1G 4W4
Tel: 519-829-9149
Fax: 519-763-6682
Company Email: john@metzfirerescue.com Web: www.metzfirerescue.com
Ontario dealer for KME Fire Apparatus. Specializing in custom and commercial pumpers, aerial, rescue, tankers and wildland units.
NEDERMAN CANADA
5865 McLaughlin Road Unit 1
Mississauga ON L5R 1B8
Tel: 866-332-2611
Company Email: customerservice.ca@nederman.com Web: www.nederman.com
With 80 years of experience and well over 100,000 installations, Nederman offers diesel exhaust extraction systems designed specifically for emergency and fire vehicles. From the planning and design stage to installation, commissioning and maintenance support Nederman is your clean air partner. Nederman Magna Systems reliably capture 100% of dangerous diesel exhaust emissions with source capture technology that prevents fumes from traveling throughout the station. Exhaust fumes are removed right at the tailpipe – the most efficient method. Our system design supports ergonomic attachments and quick-release when speed is required for fast station exits. Magna Systems have no coiled hoses or loops and saves space between trucks.
Nederman’s wide variety of product solutions are trusted at thousands of fire stations around the world with high quality construction and exceptional performance that maximized protection.
2025 BUYERS GUIDE
www.fireservicedirectory.com
NFPA
c/o Firehall Bookstore, PO Box 530, 105 Donly Dr. S.
Simcoe ON N3Y 4N5
Tel: 877-267-3473
Fax: 877-624-1940
Company Email: info@firehallbookstore.com
Web: www.firehallbookstore.com
United States Forest Service for use in aerial firefighting. Over the past 60+ years, the PHOS-CHEK brand has expanded into firefighting equipment, as well as Class A and Class B foams, helping firefighters in Canada and around the world save countless lives and property. PHOS-CHEK is just one of the many brands of products that Perimeter Solutions develops that impact critically important issues of life – issues where there often is no room for error and the job doesn’t offer second chances. At Perimeter, we characterize the solutions we develop as ‘Trusted Solutions That Save’ because it underscores what we do for our customers and the world at large, across all of our business segments.
RESCUE INTELLITECH INC.
19308 Morton Rd., Suite 108
Katy TX 77449
Tel: 346-464-8050
Company Email: jlittle@rescueintellitech.com
Web: www.rescueintellitech.com/en-us
Canadian distributor for NFPA standards, Fire Prevention Week™, Sparky the Fire Dog® and other public education items.
ONTARIO FIRE TRUCK INC.
1397 Old Hwy. 99
Dundas ON L9H 5E3
Tel: 905-628-3324
Toll free: 800-474-6698
Company Email: sales@ontariofiretruck.com
Web: www.ontariofiretruck.com
Ontario Fire Truck Inc. is Ontario’s first choice for Fire Apparatus Service & Sales. We are your first and only call for Fire Apparatus Service, Sales & Testing! We offer you the finest repairs in the industry; we offer a 24 hour, 7 days a week service. All of our service staff is fully licensed Class “A” & “T” both provincially and EVT certified. We are fully insured and have over 30 years experience combined to provide the best service at your location. Our fully stocked mobile service trucks travel all over Ontario! Why take your truck anywhere, we come to you for both Service and Testing! Our Sales staff has over 70 years combined experience in the fire industry, we offer only the finest Seagrave fire apparatus, and Our Company believes only the best will do! We are the authorized sales and Service Company for Seagrave fire apparatus and equipment companies. “The bitterness of poor quality remains, long after the sweetness of low price is forgotten”
PERIMETER SOLUTIONS
8000 Maryland Ave., Suite 350 Clayton MO 63105
Tel: 314-396-7343
Company Email: info@perimeter-solutions.com Web: www.perimeter-solutions.com
Headquartered in St, Louis, Missouri, Perimeter Solutions (NYSE: PRM) is a premier global solutions provider, producing high-quality firefighting products and lubricant additives. The company produces PHOS-CHEK® long-term fire retardant, first approved in 1963 by the
PIERCE MANUFACTURING INC.
PO Box 2017
Appleton WI 54912-2017
Tel: 920-832-3000
Web: www.piercemfg.com
Pierce Manufacturing:Perform. Like No Other. It’s more than a tagline. It’s a lifeline extended to every firefighter served, and the expectation of every person and product at Pierce Manufacturing Inc. Behind the design of every highly customized and engineered pumper, aerial, tanker and rescue unit is a team of professionals whose mission is to build a truck, exactly how it’s ordered. The Pierce team is committed to making sure every fire truck built is ready to perform. Pierce heavily invests in product development and programs to advance firefighter safety, education and performance. Performance-driven design means Pierce is continually evolving to provide firefighters with industry-leading advancements and unmatched innovation. As a subsidiary of Oshkosh Corporation (NYSE: OSK), the experienced team has access to an arsenal of cutting-edge technologies and revolutionary processes which have contributed to the development of four custom chassis and best-in-class innovation.
REDBACK BOOTS
Box 8031 RPO Hurontario Collingwood Ontario L9Y 0H1
Tel: 705-444-0321
Company Email: info@redbackboots.ca Web: redbackboots.ca
Redback Boots are the #1 selling pull-on work boot in Australia and still hand-built in Sydney, Australia by a family of fifth-generation bootmakers. Redback Boots are CSA certified and great for fire hall use in Canada! We take a no-nonsense approach to making work boots. We look at who wears them, the jobs they do, the places they work in, then we design a boot that helps them do their work comfortably and safely. We have been making work boots this way since 1925.
RESCUE Intellitech, part of the Sandberg Development Group founded in the 1960s, offers innovative solutions that help remove work-related risks and make the work of firefighters and first responders easier. The RESCUE Intellitech Solo Rescue® cleans SCBAs, helmets, facepieces, boots, gloves, and tools, helping minimize the risk of cancer among firefighters and first responders. Studies show that firefighters run a significantly higher risk of being diagnosed with, and dying from, various forms of cancer than the general U.S. population due to the hazardous chemicals and carcinogenic particles they are exposed to in the line of duty. To reduce this exposure and the resulting risk of cancer, it is essential to thoroughly, safely, and efficiently clean and decontaminate all protective equipment after every use. Cleaning gear in our decon washers means less exposure to cancer-causing PAH particles and a safer work environment for firefighters and first responders.
ROCKY MOUNTAIN PHOENIX
Head Office: 6415 Golden West Ave.
Red Deer AB T4P 3X2
Tel: 403-347-7045
Toll free: 800-494-4210
Fax: 403-347-7049
Company Email: info@rockymountainphoenix.com
Web: www.rockymountainphoenix.com
Rocky Mountain Phoenix is your one-stop-shop for top-of-the-line innovative fire truck and fire equipment products and services. We offer a comprehensive line of emergency apparatus and emergency equipment, brands you know and trust; Rosenbauer, MSA, Innotex, CET Fire Pumps, HURST Jaws of Life, Akron Brass, Haix, Key Hose, MSA Cairns, Task Force Tips, Ready Rack, Firecraft and many more.
We service what we sell. We provide 24/7 service for all your emergency fire apparatus and fire equipment through our Shop Service and Mobile Service. Annual fire pump testing, fire truck and fire equipment service and repairs for British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia, PEI and all of Canada’s Arctic. Visit Us: www.rockymountainphoenix.com
BRANCHES:
103-2285 Queen St. Abbotsford, BC, V2T 6T3
Tel: 604-864-7303 | Fax: 604-864-4938 | Toll Free: 1-888-815-0500
320 Logan Rd. Bridgewater, NS, B4V 3J8
Tel: 902-298-0415 | T
ROLLNRACK, LLC
PO Box 328
Mukwonago WI 53149
Tel: 262-565-7833
Fax: 262-363-2034
Company Email: javier@rollnrack.com
Web: www.rollnrack.com
THE ROLLNRACK HOSE MANAGEMENT SYSTEM is customizable for your firefighters. Streamline hose management with a priority on safety and efficiency. The Power Roller can drain and roll a 100’ length of LDH in 30 seconds. LDH rolls are rocked into or out of the units. Hose rolls are loaded with two firefighters onto stationary rigs improving safety. No one rides on moving rigs when loading hose. Our Efficiency Package saves you money. The FASTBACK will roll up either hand lines or forestry hose. THE ROLLNRACK SYSTEM improves your firefighter’s quality of life immediately. MADE IN THE USA.
ROSENBAUER AMERICA
5240 257th Street
Wyoming MN 55092
Tel: 651-462-1000
Company Email: info@rosenbaueramerica.com
Web: www.rosenbaueramerica.com
With over 150 years of manufacturing experience, Rosenbauer is the largest manufacturer of fire equipment worldwide. A family-owned business founded in 1866, Rosenbauer’s global partnerships and access to new technologies has enabled the company to develop the most innovative and safest firetrucks on the market (Aerials, Pumpers, Tankers, Rescues, ARFF, Wildland, Custom Chassis & the all-electric RTX). Let us partner with you and build your communities next fire apparatus.
Want to learn more! Contact your local Rosenbauer Canadian dealer.
Areo-Feu
5205 J. Armand Bombardier, Longueui, QC J3Z 1G4
Tel: 800-469-1963
- Quebec - New Brunswick - Newfoundland and Labrador
City View Specialty Vehicles
5945 Ambler Dr., Mississauga, ON L4W 2K2
Tel: 416-249-4500- Ontario
Rocky Mountain Phoenix
6415 Golden West Ave., Red Deere, AB T4P 3X2
Tel: 800-494-4210
#103 – 2285 Queen St., Abbotsford, BC V2T 6J3 888-815-0500
320 Logan Rd., Bridgewater, NS B4V 3J8
Tel: 844-530-4003
- Alberta - British Columbia - SaskatchewanManitoba - Nova Scotia - Prince Edward IslandYukon - Northwest Territories - Nunavut
SAFETEK PROFIRE
1775 Meyerside Drive, Unit 11-12 Mississauga ON L5T 1E2
Tel: 905-564-7900
Toll free: 877-572-0040
Company Email: sales@firetrucks.ca | parts@firetrucks.ca | service@firetrucks.ca Web: www.firetrucks.ca
From our beginning in 1993, Safetek Profire set out to be a different kind of company. One that honoured and celebrated our customers. Get to know us and you’ll soon discover that our passion is to serve. We are proud to represent some of the most recognized fire-rescue vehicle brands including: E-ONE, EVI,
SPARTAN EMERGENCY RESPONSE
907 7th Ave. North Brandon SD 57005
Tel: 605-582-4000
Company Email: info@spartaner.com Web: www.spartaner.com
Spartan Emergency Response (Spartan ER) is a leading designer, manufacturer, and distributor of custom emergency response vehicles, cabs, and chassis. Committed to excellence in quality and innovation, Spartan, along with its trusted brands Spartan Fire Chassis, Smeal, and Ladder Tower (LT), offers a comprehensive range of apparatus tailored to meet your department’s unique needs.
With over 250 years of combined experience in fire apparatus manufacturing, Spartan has built a legacy of exceptional design, development, and after-sale support. Fire truck design and manufacturing are at the core of what we do, and this dedication continues to drive us forward.
At Spartan, we collaborate with you from the outset to transform your truck specifications into a design that delivers the perfect balance of safety, speed, agility, ergonomics, and serviceability—ensuring longevity and performance. Our S-180 product line exemplifies this commitment, offering a versatile and cost-effective solution that provides high-quality features and rapid delivery without compromising on the durability and reliability Spartan is known for.
SAFETEK EMERGECY VEHICLES
2122 Peardonville Road, Abbotsford, BC V2T 6J8
T. 1.604.504.4590
www.firetrucks.ca
STARFIELD LION
23 Benton Road
Toronto ON M6M 3G2
Tel: 416-789-4354
Toll free: 800-473-5553
Fax: 416-789-5475
Company Email: starfieldcustomersupport@lionprotects.com Web: www.starfieldlion.com
Starfield Lion has a legacy and ongoing vision of introducing PPE that is designed to ensure the health, safety and performance of the first responders who serve our communities. Your safety is our top priority. Your needs drive our innovations, we listen and develop the solution.
TRIMTAG TRADING INC
15 Wertheim Court, Suite 704
Richmond Hill ON L4J 7M4
Tel: 416-452-4584
Fax: 905-889-6409
Company Email: bdlevy@trimtag.com Web: www.trimtag.com
TrimTag supplies insignia and regalia. Our expertise enables us to convert your brand into product. We supply product in metal; fabric, both woven and embroidered, as well as bullion finishes. Crests, Billboards, Badges, Wallets, Toques and Ballcaps are some of our product range. Please visit our website www.trimtag.com and click the subscribe button to stay connected with us.
TULMAR SAFETY SYSTEMS INC.
1123 Cameron Street
Hawkesbury ON K6A 2B8
Tel: 613-632-1282
Toll free: 800-268-5687
Fax: 613-632-2030
Company Email: stweed@tulmar.com Web: www.tulmar.com
Tulmar Safety Systems Inc specializes in the design, manufacturing and maintenance of life-saving solutions for defence, aviation and civil markets. Tulmar pioneered several products used today by emergency response organizations around the world such as tactical life vests, life rafts for rescue in the Arctic, emergency shelters and LifeRamp for water/ice/mud rescue. Tulmar’s markets include:
• Aerospace, Defense & Civil safety solutions
• Aviation components and Inflight training products and services
• Repair and overhaul
The company was incorporated in 1992 and operates from a modern facility located in Hawkesbury, Ontario, Canada. Tulmar has a staff of over 100 people working in engineering, production, repair and overhaul, quality assurance and administration.
2025 BUYERS GUIDE
VALLFIREST
1925 Co Rd 54G
Fort Collins CO 80524
Tel: 463-549-1650
Company Email: marketing@vallfirest.com Web: www.vftnorthamerica.com
Introducing Vallfirest North America, a pioneering force in frontline wildfire solutions. Our mission is a commitment to safeguarding lives, property, critical infrastructure and ecological balance.
Headquartered in Fort Collins, Colorado, with product representatives and distribution centers across Canada, our cutting-edge tools and modern equipment solutions support wildland firefighters to address evolving wildfire challenges in North America. It is all part of the global benchmark of the Vallfirest brand. Collaboration is key. We actively engage with wildfire agencies, emergency first responders and private industry experts to constantly refine our approach. This ensures our wildfire innovations remain at the forefront, to support fire responders in protecting communities, critical infrastructure and surrounding ecosystems from wildfires.
Strengthening our commitment and dedication to the North American wildfire effort, is our distribution center in Colorado. Strategically located, it enables rapid, efficient product support and service throughout the United States and Canada. The Vallfirest North America facility enables us to promptly deliver crucial equipment, tools and protective gear during crises to support continuous operations.
Vallfirest North America goes beyond products; we are resilience partners, fortifying communities and natural environments. Join us at the forefront of wildfire technology, where innovation meets reliability. To learn more, please visit: www.vftnorthamerica.com #TheWildfireCompany.
VECTOR SOLUTIONS
10805 Rancho Bernardo Rd, Suite 200 San Diego CA 92127
Tel: 519-820-7751
Toll free: 877-944-6372
Fax: 858-487-8762
Company Email: judy.webb@vectorsolutions.com Web: www.vectorsolutions.com
Vector Solutions delivers the industry’s most comprehensive suite of software for operational readiness. The platform includes tools for managing training, operations, assets, and staffing. With Vector Solutions you can track Fire and EMS training requirements, compliance tasks, mandatory inspections, controlled substances, employee scheduling, live skills assessments, and much more. Find us online atwww.vectorsolutions.com/fire.
WASWANAY CONSULTING INC
311 Percy Street
Waubaushene ON L0K2C0
Tel: 705-796-5495
Company Email: brent.sterling@waswanay.ca Web: WWW.Waswanay.ca
Waswanay Consulting Inc. is a professional consulting firm dedicated to empowering remote communities, including First Nations, remote mines, and fire services, by providing essential resources and expertise. Founded by Brent Sterling, who brings over 32 years of fire service experience, the company offers tailored solutions such as Community Risk Assessments, Master Fire Plans, and Fire Department Training. Their mission is to enable communities to make informed decisions, enhancing safety and efficiency.
WATERAX INC.
6635 Henri-Bourassa W.
Montreal QC H4R 1E1
Tel: 514-637-1818
Toll free: 855-616-1818
Company Email: sales@waterax.com
Web: www.waterax.com
Trusted by wildland firefighters around the world, WATERAX sets the industry standard by developing innovative, portable fire pumps and water-handling equipment designed to withstand demanding applications and rugged environments. With a time-tested legacy of reliability, WATERAX carries on its mission to place powerful, precision engineered pumps into the hands of the men and women who need to move water to protect our forests and most cherished natural resources from the ravages of wildfires!
A Modern Pump for the Modern FirefighterMaintaining the tradition while moving technology forward: the MARK-3® Watson Edition plugs right into your existing MARK-3® water-moving systems. It will set a new benchmark of excellence for high-pressure fire pumps in the wildland firefighting community for generations to come. The MARK-3® Watson Edition is an entirely new platform that boasts exciting modernized features including the first ever purpose-built engine for a wildland pump.
WATEROUS COMPANY
125 Hardman Ave. S.
South St. Paul MN 55075
Tel: 651-450-5000
Fax: 651-450-5090
Company Email: info@waterousco.com
Web: www.waterousco.com
C.H. Waterous started Waterous Engine Works Company in 1844 in Brantford, Ontario and then expanded to South St. Paul, Minnesota in 1886. Since then, Waterous has been the leader in the manufacturing of fire pumps for our everyday heroes. At Waterous, we have been and always will be firefighters.
WFR WHOLESALE FIRE & RESCUE LTD.
129-7155 57 St. SE
Calgary AB T2C 5W2
Tel: 403-279-0400
Toll free: 800-561-0400
Fax: 800-561-0400
Company Email: sales@wfrfire.com
Web: www.wfrfire.com
WFR Wholesale Fire & Rescue Ltd. is a Canadian company which manufactures and distributes a full line of firefighting equipment for Canadian municipal and industrial fire departments throughout Canada. Our extensive inventory means your most common equipment needs, such as hose, gear, coveralls, helmets, adapters, hand tools, and wildland equipment, are in stock and ready to ship. And even more products are available on our website, allowing you to browse and shop when it is convenient for you.
DELIVERING STRENGTH THROUGH EXCELLENCE
E-ONE, a full-spectrum builder of fire apparatus, is the pioneer and recognized leader in extruded aluminum and stainless steel construction. With their advanced engineering, fully integrated manufacturing and experienced, professional dealer network, the proud, customer-focused E-ONE team delivers strength through excellence to fit your specific department needs.
Discover E- ONE, the global supplier of Pumpers, Tankers, Aerial Ladders and Platforms, Rescues, Industrials and ARFFs. Contact your E-ONE dealer, or visit e-one.com.
e-one.com
By Kirk Hughes
DRESSED TO CODE
Revisiting uniforms and uniformity
There has been a concerted push over the last decade to enhance the public’s perception of the fire service in Canada. This is born out of many reasons. In an environment of dwindling applicants, harsher financial burdens and increasing workloads, some departments are feeling the pinch more than others, especially in the volunteer sector. Highlighting the professionalism of crews goes a long way in reassuring the public about the capabilities of firefighters while also showcasing the
value the service brings to their communities, who often bear the cost of providing such an emergency service. What better way to tackle these challenges than by showcasing firefighters in uniform apparel that emphasizes the acumen and dedication of the department? Uniforms are not new to the fire service. Recorded history in Canada stretches back hundreds of years and shows the evolution of a standard or presentation. Taking roots from the paramilitary culture that surrounds emergency services, most uniforms today can be traced back to very militaristic roots. A uniform, no matter what category, brings a sense of respect from the public and confidence to those who wear them. Uniforms do not have to be elaborate to be effective. Different categories may be used depending on the duty assigned, but the main idea is to promote morale and a sense of belonging amongst the firefighters. Let’s review the three typical categories of uniforms seen in the fire service and review the key components that up those standards.
STATION WEAR
If you had to label a uniform as informal, this would be the one. Station wear is
LEFT Station Wear: Five firefighters wearing a type of station wear during the 2024 Jasper wildfires.
designed to be comfortable and practical, and sometimes even worn outside of the hall. This uniform category is meant to convey a sense of belonging while still being presentable to the public. This standard includes items such as t-shirts, job shirts and station pants. Job shirts have grown in popularity around fire halls, mixing the casual with elements of a sharp, presentable look. Some nicer job shirts, with patches and name plates, veer into the realm of duty wear and can be a cost-effective way to spruce up the station wear. With so many styles of shirts, including long sleeve and athletic, the combination of upper wear has never been more diverse. The same could be said about pants. Originally, station pants were implemented during the era of long bunker coats and pull-up boots. Those pants were thicker, with the mindset that they’d be exposed to thermal conditions. Modern gear has transformed the type of pant purchased, with some departments opting for the straight leg dress pants that can carry over to the more formal duty wear area, while some have embraced the more non-traditional approach and have transitioned to the cargo style pant. A selection of appropriate footwear rounds out the appearance, with many departments adopting industry standard steel-toes, though some prefer the softer toe zip-ups for easy donning and doffing. Even simpler, especially in Arctic halls, is the one-piece insulated coverall, used because many respond in unconventional means, such as by snowmachine. No uniform is complete without the addition of headwear. In this setting, the most common is the department ball hat, adopted due to the cozy nature of wear while still being recognizable by the public, however some departments have also included a knit toque, adopted for colder temperatures. Station wear has been described as the “first step” in the uniform ladder of appearance and is also the most affordable and easily implemented of the uniform policies.
DUTY WEAR
If there was a business attire classification for the fire service, this would be it. Traditionally, this consists of a more formal style shirt, such as a button up collared or a golf shirt. The ability to customize the uniform and include more features, such as name plates, awards and rank, is a benefit over the t-shirt. The collared shirt was also popular because of the availability of adding a tie to really push up the look if a more formal need existed below a full-dress uniform. Collared shirts entail variety, distinguishing officers from firefighters, and chief officers from others by colour, with white being reserved for officers and chiefs, while light blue or darker, assigned to firefighters. This isn’t a hard and fast rule, as some officers and chiefs happily prefer darker colour shirts when working, saving their white shirt for very special occasions such as council meetings or award ceremonies. Often duty wear is the most common form of uniform for office duties, such as administrative meetings, public education or during regular business hours. Clean, pressed and presentable, this category highlights the professionalism of a firefighter outside of the hall, and is usually the uniform of choice when interacting with elected officials and the public outside of the confines of the fire station. Some updating of this standard has occurred in recent years with the introduction of tactical shirts and the ease to which they can be acquired. Tactical shirts have wiggled their way into the gambit of uniforms, offering an alternative that is customizable, often through velcro, for patches, ranks and qualifications. These shirts come in both the flap and closed collar styles, with some tactical shirts including a host of features, from ragland cut sleeves for improved range of motion, mesh underarm panels for ventilation and infused fibers to enhance anti-microbial and moisture wicking
capabilities. Additionally, these shirts come in variety of colours, prompting some departments to assign shirt colours to specialized jobs, such as orange for search and rescue. No matter how it is implemented, the evolution of duty wear allows departments to maximize a professional appearance while maximizing fit and comfort.
DRESS UNIFORMS
Dress uniforms are for prestigious events, like medal presentations, remembrance ceremonies (Remembrance Day, 9/11, International Firefighter Day, etc.) and any event where the civilian dress is indicated as formal. This level of dress can be complicated, even a tad intimidating, as the components that make up this level of dress can include many separate facets. The dress uniform is broken down into four main areas; the hat, the jacket, the pants and the boots.
The standard hat is called the “forage” hat and mimics many paramilitary-style of headdress. It can be adorned with gold or silver braid, depending on rank, and may even include stitching on the peak of the hat to symbolize rank. Other varieties of hat exist, from the kepi and the combination style to more elaborate designs like the cowboy hat or the balmoral. It is a department specific choice on which style to adopt.
Jackets aren’t much easier. If you thought there was ample choices in the hat category, wait to you begin looking though jacket options. The four-button tunic, akin to a civilian suit jacket, is the most common one seen in the Canadian fire service, with different colour buttons (silver/gold) symbolizing rank. Some departments have opted towards the double jacketed button rows (or eight button double breasted) like seen on Royal Canadian Navy (RCN) dress. These tunic types overlay a dress shirt with tie. Other options include the high-collar mandarin, made popular by honour guards, as well as the Eisenhower jacket, and the Piper tunic found in departments with strong Scottish roots. No matter the style,
ABOVE Two firefighters, an officer in white [left] and firefighter in black [right] wearing duty wear.
the key takeaways are style, affordability and fit.
Pants and boots are the easiest part of the dress uniform equation. They encompass straight dress pants and shine worthy boots. A good set of formal shoes is important — clean and shined boots finish off the high-end style.
MESS DRESS
Gaining or perhaps re-gaining popularity over the last several years has been the inclusion of a “mess kit” for more senior members of a department. Typically employed during evening functions such as mess dinners, dinners involving the attendance of dignitaries and such things as levees, and ceremonies where the order of dress is classified as black tie, which in this type of dress includes the bow tie and a marcella-fronted tuxedo white shirt with soft collar. Remember, if wearing mess dress, miniature medals are to be worn.
HONOURS AND AWARDS
No article about uniforms would be complete without mention of how to wear medals and ribbons when in the various stages of dress. The golden rule when wearing medals is to wear them in accordance with the Canadian Medal Chart, which details all official sequencing of orders, decorations and medals. Certain Provincial medals, such as the Queen Elizabeth II Platinum Jubilee Medal and the Ontario Medal for Firefighters Bravery, have been authorized for wear on the left side. Other medals, like those awarded by municipalities or associations, are best reserved for the right side of the chest. Commendation pins are similar, except for those mentioned specifically by the Governor General of Canada that are worn on the left, most other commendation awards are to be worn on the right, often on the pocket lapel. “When in doubt, reach out” is the best motto when trying to decipher the proper method of wearing medals.
Ribbons are small pieces of fabric that are worn in place of the full-size medal itself. Mostly worn when wearing certain forms of duty wear, they add to the more formal nature of the uniform without the hinderance of the medal itself. Depending on the nature of the event, sometimes ribbons are worn on the dress uniform, in lieu of the medals themselves, again, mostly due to the occasion. Avoid wearing medals and ribbons on the same platform (tunic or shirt), although it is permissible to wear medals on the tunic while wearing ribbons on the interior dress shirt.
Lastly, a question that has come up a few times in the past is the wearing of lan-
yards on uniforms. These accoutrements were relegated to law enforcement or the military. In policing, lanyards were worn to attach a whistle, the rudimentary communication tool of the early beat cop, to those worn around the neck to assist with the holstering of revolvers. In the fire service, lanyards weren’t common as most chief officers relied on bugles/trumpets/ horns to relay orders, so the need for practical lanyards never caught on. Some departments have adopted them to reinforce the prestige of rank, with colours such as gold and red being selected. The choice to incorporate lanyards within a fire department rests with the fire chief.
Whether working at the fire hall or attending a commercial fire inspection, the uniform symbolizes the pride and professionalism of the department and the members that belong to it. It highlights the dedication of the firefighters to the community, while conveying a sense of prestige and confidence to the public – a key component in maintaining trust with the residents and communities being served.
ABOVE Chief officers wearing full dress uniforms. Kirk Hughes is the director of
fire chief for the County of Vermilion River, Alta. Hughes previously served in the Royal Canadian Mounted Police, as well
It’s chemical. It’s inorganic.
It’s tasteless, odorless, colorless, and it’s vital for most forms of life. It’s water, and it
Imagine if you could command it, manipulate it to your will.
Control water with ease.
How imposing would you be?
With just a nozzle in your hands, you could charge the line and see its status. You’d be Poseidonesque unleashing your fury
By Jacqueline Newsome
ARMCHAIR FIRE FIGHTING
The growing impact of online criticism on fire
crews
Smartphone video footage shows the back of a house on fire against the backdrop of a perfect sunny day. Two firefighters make their way to the source of the flames with a hose line, and then a fireball engulfs the frame. You can hear whoever’s taking the video in the background yell, “[expletive] told ‘em,” as they take cover behind a pick-up truck.
Kristy-Lynn Pankhurst Hutchings was on her way home from the hospital when she first saw the video of her caught in that explosion posted on Facebook. Earlier on that sunny day in June 2020, Pankhurst Hutchings, a firefighter and fire prevention officer with Ontario’s Scugog Fire, responded to a house fire. The structure had a propane tank around the back that exploded and collapsed a structure on Pankhurst Hutchings and her partner, leaving her severely concussed.
“It wasn’t until I saw the video that I realized the impact and the road of recovery that was ahead of me,” says Pankhurst Hutchings. “But the most frustrating part of the video, to this day, is the comments on it.”
On a repost of the video on X, there are still comments that criticize the firefighters for getting too close to the propane tank, saying that they or the captain who ordered them near the house were being reckless. The video went viral over Instagram reels in the global fire fighting community and is cited in trainings as an example of what not to do despite lacking any operational context of how the incident
BELOW Maynard on scene at the 2023 Walkers Restaurant fire in Windsor, N.S.
came about.
“If my partner and I had all the hours in the day to respond to every single comment, we would respond and we would clear up what we were doing and why we were doing it, and justify the location that we were in,” said Pankhurst Hutchings.
She doesn’t regret that the video was captured; it clarified the incident and, in context, can be used to educate new firefighters. What Pankhurst Hutchings does wish is that in the days following her accident, she had been able to interact with the community—to have a productive conversation about the explosion and what could be learned from it.
Instances of social media criticism, what those in the fire service know as “armchair fire fighting”, are common across Canada. Whether it is firefighters critiquing each other online or “keyboard warriors” from within the community who write negative comments over social media about fire fighting performance, volunteers are exposed to a high volume of negative comments on their feeds without formalized tools to steel themselves against the negative impacts, or the resources to respond to the criticisms in a way that reinforces public trust.
“It does put a blemish, at times, on fire departments when most
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to do. The only thing they’ve been doing is taking more, policy-wise, away from the firefighters.” Restricting firefighters’ ability to post, comment, and share online is the solution she has heard of the most. “That seems to be the only approach they know how to do.”
Campbell Bromhead cautions that asking firefighters to ignore comments directed at them and sanctioning firefighters who choose to engage with community posts online fail to address the occupational stressor that social media can be. She emphasizes that research must be devoted to investigating how deeply social media affects the perceptions of both firefighters and the wider community.
“What we don’t know is the extent of the distress it’s causing,” she says.
Steve Horner, a trainer for the Critical Incident Stress Management program delivered to volunteer firefighters to build mental resilience in fire halls, said fire department leaders should do their part to relieve the impact on individuals. “If they put out any sort of official communication around an incident,
Volunteers are exposed to a high volume of negative comments on their feeds without resources to respond and strengthen public trust
in order to quell rumours or to mitigate any possible effect of criticism being levelled at their staff, that can go a long way to supporting people,” he said.
For volunteer departments, the task of managing public communications would become an additional unpaid responsibility for frontline firefighters. The alternative would be to transfer a firefighter to public information officer (PIO) duty in the department.
Pankhurst Hutchings, who studied communications and digital media and works as a community outreach officer for her township of Scugog, Ont., describes the immense benefits of the PIO to the public and to fire departments of any size.
“If your department is not prepared in 2024 to engage your stakeholders on social media, you’re just waiting for a bad story from your community to go viral, whatever viral means in your community, whether that’s in a local paper, on a Facebook page, or a huge news source,” she said.
Jones cautions that the volume of social media comments is too great, especially during disasters, to be handled by any one person. His department instead encourages open forum training sessions with anonymous Q&A, where social media can be addressed head-on.
“It’s been a big item here for the better part of the last 15 years, so it continuously comes up, and unfortunately, the negative stuff on social media potentially has an effect on retaining members and recruiting new members,” he warned.
Some Things Were
End to End Firefighting Solutions
TRAINER’S CORNER
By Ed Brouwer
Fueling confidence
As I began to write this article, I took a moment to think back to December 2000 when I wrote my first article. It’s a bit overwhelming to see how fast the time has gone. Does it ever seem to you that the sand in the hourglass falls away faster the less sand there is left?
I really appreciate Fire Fighting in Canada for giving me the opportunity to write Trainer’s Corner. Doing so has made me a better training officer. It is amazing how much I learned as I prepared lessons for my peers. It seems one of the best ways to learn is to teach, even if it’s teaching something you just learnt.
If one of your members shows an interest in teaching, encourage them. Give them opportunities to research and instruct or let them help you by doing a three to five-minute wrap up of your lesson on practice night (this has proven to be very effective).
One thing I have going for me is that I’m old, and that means I have had more time to make mistakes than most
of you. You should take advantage of that fact. Learn from the mistakes of others as much as possible, because you don’t have enough time to make them yourself.
When my grandkids ask how I got so wise, I quote Will Rodgers: “Good judgment comes from experience, and a lot of that comes from bad judgment.” If they ask how I got so old and wise, I just smile and say, “God protected me when I was young and stupid.”
From the start, it has been my purpose to encourage volunteer training officers because I knew firsthand how difficult that role can be. Being a training officer was more than just difficult — at times it was frustrating or downright exasperating (I just paid a dollar for that big word).
Week after week, month after month, year after year we bring top quality lessons to our members and yet it seems our firefighters do not always seem able to think critically for themselves on scene.
ABOVE The Fire Triangle teaches the chemistry of combustion, but it’s essential to know how fire acts.
There seems to be a disconnect between what they were taught and what they think about while fighting a fire. Part of the issue seems to be not understanding fire behaviour. They can drop a hydrant lay, raise a ladder, set up ventilation fans, etc., with great proficiency. However, ask them why they are doing a particular task, and you may be surprised at their inability to give you a reasonable response.
As a rookie we were basically told to put the “wet stuff on red stuff.” That is like the landscaper putting in a new lawn telling his crew, “Green side up.” I’m embarrassed by the thought of our fire tactics being described as “surround and drown.”
Look, if you have been applying water to where you are guessing the fire is long enough that you are now standing in six inches of water, at least see if the water is warm and dirty. If it is cold and clean it is likely it hasn’t absorbed any heat or reached any fire for that matter. If you are applying a
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TRAINER’S CORNER
By Ed Brouwer
hose stream to where you think the fire is and you do not see any change in the smoke, there is a high probability you are missing your target. And that means you are doing nothing but wasting time, manpower and resources.
I have placed my hand on the shoulder of a firefighter who was applying a hose stream to a burning building and asked, “What are you doing?” The usual response is defensive: “Just what you told me, to do.” I then ask, “What would happen if you stopped?” Sheepish reply: “I don’t know. Do you want me to stop? “No, I just want to know if you know what will happen if you were to stop applying water to the fire at this point?”
Some have no answer at all, and if they have no answer, how do they know that what they are doing is effective or not? Fire is dynamic, it is always changing, so you cannot be static in your thinking or in your suppression tactics. Add to that the fact that there is no such thing as a routine fire.
Understanding fire behaviour requires knowledge of the physical and chemical processes of fire. Of course, we cover the Fire Triangle — fuel, oxygen, heat — the three basic factors required for combustion. And we touch on the chemical chain reactions keep the fire burning. Although this shows what is required for combustion it does not show the way fire acts.
There are times in your fire attack you need to stop what you are doing and take a moment to observe what is happening on the fire ground. There are times, especially in wildland fire suppression, you need to shut down the hose and let the fire breathe.
According to The Canadian Association of Fire Chiefs (CAFC), as of 2024, there are approximately 3,200 fire departments in Canada.
Although the number of available personnel dropped from 125,991 to 123,608, as did the number of volunteer firefighters, from 89,595 to 87,372, call volume rose from 1.9 million to 2.2 million. (The types of calls remained con-
sistent. The largest percentage of calls is still in the emergency medical category). It is also estimated that about 32 per cent of volunteer firefighters are over the age of 50.
The punch line, “They did it on purpose,” speaks to me of how we should be training in the fire service. We must never leave training to chance; our training must be purpose driven.
Training must go beyond merely imparting knowledge. It needs to develop self confidence and trust in the individual firefighter so they can perform under stressful conditions.
There is one thing that every single one of the 123,608 Canadian firefighters have in common… every officer, every veteran, every rookie in the Canadian fire services will be taught the physical states of matter in which fuels are found, the methods of heat transfer, flash point, flame point, and ignition temperature as they relate to liquid fuel fires, the relationship of vapour density and flammability limits to gas fuel fires, and Class A, B, C, D, and K fires.
They will be instructed regarding the phases of fire, backdraft, rollover and flashover and the principles of thermal layering. However, these are all parts of the bigger picture, the goal of our training being the understanding of fire behaviour (the way fire acts).
The understanding of fire behaviour is the basis for all fire fighting principles and actions.
I know the challenges to the volunteer fire service training program today is staggering. The competition for even an extra hour of training in the year’s schedule is high. I remember all to well, two full weekends (38 hours) of first responder training, along with a four-hour CPR course at our regular scheduled practice night. The requirement of over 40 volunteer hours in a two-week time frame is very taxing. Today’s training officer needs to be a bit of a miracle worker to get the required training objectives squeezed into a 42-week schedule.
I’ve shared this before, but it bears repeating: An old cowboy (I can relate) was inquiring about health insurance. The agent asked if he had had any accidents during the previous year. The cowboy replied, “No. But I was bitten by a rattlesnake, and a horse kicked me in the ribs. That laid me up for a while.”
The agent said, “Well, weren’t those accidents?” “No,” replied the cowboy, “They did it on purpose.”
I believe that learning by experience alone is a slow process and may never effectively equip your members for their conflict with the fire dragon.
For a firefighter training program to be effective it must develop confidence in the firefighter to perform under stressful and hostile conditions. That is our mission as instructors; this must not be left to chance.
One last point — in a volunteer department, the chief and deputy should try to be involved with the members during scenarios and evolutions. How else will they know the skill levels of their members? In most cases, when a volunteer department responds to a call the fire chief becomes the IC and that is why it is paramount that they know the firefighters under their command. And, for the firefighter to feel confident in the IC’s leadership, there must be a relationship on the training floor. I have a great respect for volunteer fire chiefs who not only attend every practice session but participates in them.
The training officer’s mission is to develop firefighters who will consistently achieve positive results on the fire ground. This is what I mean by purpose driven, it does not happen by chance.
Training must go beyond merely imparting knowledge. It needs to develop self confidence and trust in the individual firefighter so they can perform under stressful conditions.
Training is the key to the success or failure of any fire department… the challenge is yours.
I know you can do this. Remember please that you are not alone, there is a vast network of trainers/instructors willing and able to help you reach your goals.
Strive for excellence and train with a purpose, always mindful that lives depend on it, because they do.
CONFRONTING the defiant firefighter
DOCUMENTING FOR SUCCESS: HOW RECORDKEEPING PROTECTS YOUR LEADERSHIP
Leadership challenges for new fire chiefs
In the heart of an emergency response, when lives hang in the balance, the effectiveness of your leadership is put to the ultimate test. Imagine a seasoned firefighter ignoring a direct order during a critical moment—hesitation spreads through the crew, risking lives and outcomes. Such instances highlight the paramount importance of cohesive leadership within the fire service. As a new fire chief, navigating the turbulent waters of defiance is one of your greatest challenges, with the potential to undermine trust and operational efficiency.
FROM DEFIANCE TO DISASTER:
THE HIGH STAKES OF LEADERSHIP
Defiance isn’t merely a breach of discipline; it’s a fracture in the trust that holds teams together. Left unaddressed, it can escalate into a toxic culture that threatens the very foundation of your department. According to the Firefighter Behavioral Health Alliance, nearly one in five firefighters experiences burnout—an alarming statistic that underscores the urgent need for proactive leadership.
UNDERSTANDING THE ROOTCAUSES: WHY FIREFIGHTERS RESIST AUTHORITY
When confronting defiance, understanding its roots is critical. Is it a symptom of personal struggle, a result of poor communication, or indicative of a more systemic issue? By employing active listening and creating open lines of communication, you can begin to unravel the complexities behind defiant behaviour and steer your team back toward a united front.
BUILDING BRIDGES:
THE ESSENTIAL ROLE OF HR IN LEADERSHIP
In your corner, a robust Human Resources (HR) team is indispensable. Their expertise can guide you through the intricacies of addressing defiance, from navigating disciplinary processes to supporting mental health initiatives. Relying on HR fosters a collaborative environment where leadership is not a solitary pursuit but a shared commitment to excellence. If your HR team is resistant or uncooperative, you risk not only your credibility but also the effectiveness of your entire department.
Accurate documentation of disciplinary actions is crucial. It provides a safeguard for both you and your firefighters, clarifying expectations and tracking patterns of behavior. Without it, you expose yourself to potential legal challenges and diminish the efficacy of your interventions. Establishing a culture of meticulous record-keeping not only protects you but also creates transparency within the department, promoting a sense of accountability and trust.
PRACTICAL SOLUTIONS FOR FIRE CHIEFS
To navigate these challenges successfully, consider the following strategies:
• Direct Communication: Address defiance promptly and clearly, emphasizing safety and teamwork.
• Offer Support: Provide access to mental health resources and training programs to foster a culture of growth.
• Set Clear Expectations: Establish non-negotiable standards for safety and respect from day one.
• Leadership Accountability: Regularly evaluate and support your leadership team in fostering a positive environment.
• Promote Mental Health Awareness: Make mental health resources accessible and create an open culture where seeking help is encouraged.
• Leverage HR Expertise: Collaborate closely with HR to ensure fair and effective handling of personnel issues.
• Document Everything: Maintain detailed records of all disciplinary actions and communications.
As a new fire chief, the legacy you build will resonate through your department for years. Confronting defiance, addressing toxic behaviours, and fostering a culture of support and accountability are not merely tasks but essential commitments. Reflect on your leadership practices, seek out the support of HR, and prioritize transparent communication. By leading with purpose, you can cultivate a department that stands united, effective and prepared to face any challenge.
Christopher-Heaton Leach is a distinguished fire service leader with over 36 years of experience across various Canadian municipalities. As a seasoned fire chief, he has led teams in fire safety management, emergency response, and public safety administration, driving operational excellence and innovative practices. He holds a Master’s degree in Administration, alongside three graduate diplomas in Public Safety Organization Management, Human Resources Management, and Project Management. Chief Leach has successfully implemented groundbreaking initiatives such as the NEXTGen911 infrastructure and led the first all-female cohort of fire prevention inspectors. A regular contributor to industry publications, Chief Leach shares his expertise in leadership, risk management, and fostering positive organizational cultures.
By Dave Robertson
10 LEADERSHIP lessons for every chief
each department has their respective infrastructures, from single chiefs handling everything to departments with dedicated divisions, like HR or logistics.
10, 100, or 1000? Except for scale, the chief’s job is basically the same everywhere
Fire chiefs, whether leading crews of 10, 100, or 1000, share a common reality: leadership challenges remain largely the same. I’ve been fortunate to work with chiefs across the spectrum — rural to suburban, volunteer to all-career — and
Having worked in departments across this range, I’ve realized something fundamental: regardless of size, the challenges, problems, and successes are remarkably similar, especially leadership principles. Those principles do not change based on department size — they scale.
SCALE
Fire departments operate using some variation of the Incident Command System (ICS). As incidents expand, the command structure expands with it, ensuring no single person becomes overwhelmed.
The same principle applies to the fire service as an organization, with the staffing structure broadening to handle the increased scale and the number of
tasks needed to keep the department running and do the business of responding.
No single chief can — or should — handle the sheer complexity and bandwidth that comes with larger jurisdictions. Imagine Toronto with a single chief managing training and contract negotiations alone — it wouldn’t work.
But if leadership is fundamentally the same across organizations, then so too are the lessons. Stripping away scale, here are 10 leadership lessons every chief should embrace.
1. Be quiet
People are the foundation of the fire service.
And people are people. They struggle with personal problems, manage emotions when the shift sourpuss is on deck, or may have to navigate a tough situation back home. They need the support of the organization’s leadership.
Support shows up in many ways. The best way, the way most people want offered to them, is to listen.
Open your office door, offer them a seat and a coffee, close your mouth and listen.
2. Be loud
When your team brings up concerns or issues, especially the ones that directly affect their operational abilities or their feelings about the workplace, they not only need you to listen, they also want a strong advocate. They want to know that someone in authority is on their side.
Stand up for your crew and speak the truth about those issues bugging them to those that can make a difference.
The chief needs to be the crew’s champion. Shout from the rooftops on your crew’s behalf.
3. Be humble
No chief, you’re not the best.
Yes, you’re good. You have mileage, have the battle scars of a few years riding the rig maybe. But many have come before you, have faced the same concerns you’re sure you know best about, except maybe 10 times over.
And the crew you lead? You hired the best, right? Trust them. If they’re the best, then remember that they know stuff and definitely know about their areas of expertise.
Humility is a superpower. Come to terms that you don’t know it all.
4. Be bold
Make the hard decisions.
Seek counsel in determining the right way forward, do a ton of research and ask a ton of questions, and maybe even shut your door and pull out your hair a little.
In the end, you’re in the chief’s seat because the buck does, indeed, stop with you. The organization, and your crew especially, is looking for you to take a stand and then guide that stand forward. Plant your feet, stick your chin out, square your shoulders, and make the call.
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Embrace change, allow crews to take ownership of it, support ample training, and be its champion
5. Wait
Pause before reacting.
Watch, listen, and take time to absorb the full picture before making major decisions.
And sleep on it, literally. The mind continues working on problems even while you sleep.
Waiting is hard. “Of all the hardships, none is more punishing than the act of waiting,” said Khaled Hosseini in “A Thousand Splendid Suns”, but a well thought out decision is almost always a better one.
6. Forge ahead
The fire service is a profession of constant change.
Rubber coats, smoke-eating, and folded-over boots are relics of the past. Advances in technology, training, and safety will always be met with resistance because change is hard.
Push forward anyway. The chief must be the steward for positive forward momentum.
Embrace change, allow crews to take ownership of it, support ample training, and be its champion.
7. Be a buddy
Every firefighter carries with them hopes, dreams, worries, frustrations, love and pain.
Humans are a messy bunch. The “stuff of life” we all experience has magnified effects on a firefighter because the job is hard with long hours, tough calls, and time away from home.
The chief who truly sees this is in a place to offer a firefighter much needed kind words, direction and access to resources, acknowledgment of their challenges, and the understanding that life is, indeed, tough. Mostly, though, they will know that you are there for them.
Your open-door policy must be genuine. Then add in kindness, empathy and care.
8. Be a boss
Rules matter.
SOGs, SOPs, bylaws, ethics, and chain of command are there for a reason. A chief’s job is not just to enforce them but to uphold fair-
ness, order, and safety.
Rules without enforcement are just suggestions.
9. Detach
Step back for a broader perspective, especially in tough situations.
Ego kills sound decision making. Emotions can be driven up, skewing your perspective on what’s important and how to clearly “work the problem.”
Like running an incident, the moment you grab a hose to “help out” is the moment you lose command. If you’re too close, you can’t see the full picture.
Extract yourself both physically or mentally. Leave the office and find some quiet mind space. Let the temperature drop before making key decisions.
Get broader read on the situation to take in more information, which in turn has you making better decisions.
10. Engage
Get out of your office.
Pope Francis once said, “A shepherd should smell like his sheep.” No, the crew are not your sheep. It’s the opposite, actually – you work for them.
To lead, you must understand your team’s daily reality. You must understand the work. You can’t do that from a desk.
Gear up, show up, do the work.
A FINAL THOUGHT
Leadership, regardless of department size, is fundamentally about people, decisions, and accountability.
Be present. Be decisive. Be accountable.
Chief Dave Robertson has over 25 years in the fire service working in all ranks including Deputy Chief of Training and Fire Chief. He consults and speaks on character in the fire service, incident command and command mindset, and retention and recruitment. He is fueled by a deep and sincere passion to make the fire service better.
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VOLUNTEER VISION
Tom DeSorcy, (Ret.) Fire Chief, Hope, B.C.
What does department depth mean?
I often draw a lot on those words that can have multiple meanings when it comes to leadership and the growth of a fire department. Hopefully it brings a new level of perspective to what can often be a challenging role when it comes to guidance and team building in the volunteer fire service.
New recruits don’t necessarily mean people under 20 and the life experience an older rookie brings to the table can be invaluable.
One that comes to mind is the word “depth”. We often refer to drawing from a shallow pool when it comes to the recruitment of volunteers. If you’re a competitive swimmer you will understand that always spending time in the shallow end makes it tough to expand and grow. This limits your opportunities for choice and slows your progress of development.
Clearly, it’s obvious that when you have a deep pool, recruiting can be easier with more people to choose from and given that scenario, many departments would simply add members as required but that comes with risks. The reality is, the deep pool no longer exists therefore we need to focus our depth considerations on retention. We need to keep people engaged and keep them in our organization.
You may know that I love a good sports analogy and one that comes to mind is when teams often reference their organizations around the players they have on their team. It’s how their squad is made up and how they individually perform on the ice or field of play, but what’s almost as important as their performance in the game, is what those
members may “bring to the room”, a phrase you hear often. When you think about who they’re talking about, it’s likely an older or experienced player that has a much different role to play and they know where their value lies.
If you’re new to the fire service, look around the hall. What do you see? Is there history, memories of the past or new and exciting signs of the future? Hopefully you see some of it all. When it comes to history, it’s not just about the photos on the wall it’s about those members that have been there, the ones that have seen the benefits of change. They know where the department has been and are proud of the role they’ve played to this point. A recruit needs to see what is possible in an organization that respects and encourages participation no matter what role you take on or contribution you make.
Back to that deep pool of recruits. What if there were endless prospective members to choose from? Is it really a perfect world scenario? Could you imagine a fire department with mostly new recruits? It would almost be like starting from scratch trying to teach and learn as you go. I believe in quality versus quantity and the trick is to maintain that fine balance in levels of experience. Frankly, I think we can all agree that there is an inherent risk in having too many new people.
Don’t get me wrong, people will leave, and you need new members coming in to replace them but it’s all about
Tom DeSorcy joined the fire service in 1983 and became the first paid firefighter in his hometown of Hope, B.C., when he became fire chief in 2000, retiring in 2023. E-mail Tom at tdesorcy@telus.net.
the balance. New recruits don’t necessarily mean people under 20, and the life experience an older rookie brings to the table can be invaluable.
Fire departments value those with years of service, either still operational in some form or simply being there. It sends a strong message in longevity and acceptance. In fact, isn’t this the basis for peer support today? I currently play this role as a retired chief. I’m involved in recruit indoctrination and like other long-term members, have come to realize what recruits see in us. This supports the motto that the best thing I can teach a young firefighter is how to become an old one.
We can all agree that the volunteer world is unique and unlike a career department. We are fortunate to be able to keep our older or experienced generations on board a lot longer. This should be seen as an opportunity. Everyone can have a place and continue to contribute to the department. Make sure as well, that those with a depth of experience know their role in areas of training, responses and post event debriefs.
We always refer to the fire service as a family and continuing to involve more experienced members in all aspects of what we do only strengthens our bond. When the outside pool is dry or just not as deep as it used to be, don’t overlook what you have and the ways you can get the most out of everyone in your department.
It is worth asking, what does experience really mean? Is it all about how old people are? Is it about how many years they’ve put in or is it the number of calls that they’ve responded to? Would you agree that all the above would apply?
For the chief officer, are you doing enough to grow the depth in your room? Can you see honest recognition of the contributions that long service members bring to the hall? Simply seeing them in the room can have a way of making a new member feel that there is a place for them long term. It’s good for new recruits to see the past to better envision their future.
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