IF YOU CAN DREAM IT...
SRS Windows and Doors shares the story of ups and downs of its journey.
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4
EDITORIAL
Let us not let one cruel act of hatred define what Canada stands for.
12 IF YOU CAN DREAM IT
SRS shares its story of overcoming challenges and tasting success.
6
INDUSTRY
NEWS
Greener Homes… New recruiting network…FenCan Spring Conference…WRLA building materials update…
18 EMPLOYEES VS CONTRACTORS
27
2021 BUYERS GUIDE
Your directory of Canada’s top suppliers to the window and door industry.
22 ENTRANCES 2021
Our annual focus on the door industry. 12
Hiring versus contracting is a matter of both sides’ needs.
21 FIT & FINISH
Finding labour presents a new challenge in the postpandemic era. by Chris Meiorin
The FGIA is arming members with the tools to educate customers. by Angela Dickenson
38 PHILIBUSTER
The Greener Homes initiative has the potential for wider impact on the industry. by Phil Lewin 10 FGIA
Humanity wins
by Patrick Flannery
Hateful acts can provide an opportunity for us all to show our best side.
On June 6 a very bad person drove his truck into a family out for a walk in London, Ont., killing four of them and leaving a nine-year-old boy orphaned and fighting for his life (he’s recovered and been released from hospital, thankfully). A man has been arrested and charged with murder and terrorism. Police are confident his motive was hatred of Muslims.
This one struck rather close to home, as I’ve spent most of my life in London and live and work here now. Our whole family followed the story closely and watched at least parts of the heart-wrenching vigil and memorial service broadcasts. We made our donations to the support of the boy, Fayez Afzaal, which are being accepted both on GoFundMe and LaunchGood, if you’re interested. The attack has sparked a lot of conversation with my daughters, both of whom have Muslim friends. When I heard about the attack, the first thing I thought of was how common it is in this city to see women in hijab and their families out for walks, together, as a family. Much more common than seeing families who are not identifiably Muslim doing the same thing. I think it speaks to the strength and importance of the family bond in that community, which is pretty nice to see in this era where tearing your teenager away from the smartphone is like pulling teeth. I sincerely hope this incident doesn’t in any way discourage them from continuing to go for their walks.
Since the magnitude of the tragedy for the family and London’s Muslim community is beyond description, I won’t try to describe it. Instead, I’ll describe the reaction and response, because there may be lessons there for all of us when faced with terrible events in life and work.
The outpouring of grief over the event has been unlike anything I’ve ever seen in the city.
There’s a huge pile of flowers at the intersection where it happened, even though I suspect some are regularly taken away. The crowd at the vigil was huge – estimated at 10,000 people. The leaders of every national political party were on hand, as well as Ontario premier, Doug Ford and the mayor. The London Free Press contained little else for the following week, and the attack got nightly coverage in the national news.
My first takeaway from this incident is that tragedy, no matter how horrific, can be mitigated simply by giving people a chance to come together and express their feelings about it. It often brings out the best in people, and avoiding the negative and the difficult usually creates more problems than it solves.
The second is that the attack was the senseless act of one person. But the reaction has exposed what lies in the hearts of most people. By and large, people are not racist monsters who want to hurt others. Canadians of all stripes can see the fundamental humanity of a family out for a walk, whatever their cultural differences. Much has been made of the bigotry that still exists in society that might have inspired this attacker and his predecessors. However much of it there is, and however pervasive it is, it is as nothing compared to the goodwill and decency of the overwhelming majority of people. There is certainly racism in Canada, but Canada is not a racist country.
And, as business leaders, I think we should acknowledge and celebrate this fact in our corporate culture. I haven’t seen a workplace yet in Canada that isn’t a hodgepodge of colours and accents and ethnicities and backgrounds. None of this is to say that challenges don’t remain. But we can point to the huge crowds at the London vigil, and the diverse faces on our own shop floors and say “This is who we are. Not the other thing.”
INDUSTRY NEWS
Portal open for Greener Homes initiative
Natural Resources Canada has launched its portal allowing Canadian homeowners to apply for the Canada Greener Homes Grant, a subsidy of up to $5,000 for qualifying energy-efficiency upgrades on residences. Windows and doors must be Energy Star-certified to qualify and an EnerGuide evaluation must be conducted in advance. The program will reimburse the cost of the EnerGuide evaluation if the homeowner completes the full retrofit process. Residents of Quebec need to apply through the RenoClimat programs and residents of Nova Scotia through the Home Energy Assessment program. All others use the NRCan portal on the NRCan website. Fenestration Canada Spring Conference attendees received a more comprehensive overview of the program from NRCan representatives. The powerpoint from the presentation was emailed to attendees. The program is backdated to qualifying retrofits occurring after Dec. 1, 2020. The retrofits must have been recommended by the EnerGuide evaluator. The grant may stack with other grants from the homeowner’s provincial and regional governments. For windows and doors, the homeowner can receive up to $125 per hole for Energy Star
The government announced that homeowners will be able to receive grants of up to $5,000 to make energy efficient retrofits to their primary residences.
windows or sliding glass doors, $250 per hole for Energy Star Most Efficient windows or sliding glass doors and $125 per hole for Energy Star hinged doors. There are also grants for an array of other efficiency upgrades including HVAC systems and the building envelope.
Building materials update from WRLA
The Western Retail Lumber Association met with Transport Canada in June to discuss issues in Canada’s construction materials supply chain and produced the following report. WRLA presented the freight issues being experienced with containers and exorbitant costs that need to be paid in order for containers to be shipped. Container costs have increased 300500 percent since last year and if vendors aren’t able to pay these increased costs, their containers are sitting in ports full of product. Resins and petrochemical plants are not 100 percent back online. Lumber in some areas is starting to be more readily available. Price resistance increases availability, however there are still shortages on various products. Engineered wood products are the number one constraint in the Canadian market and new construction will consume all the available EWP this year. Oriented strand board is in short supply, and WRLA cautions about the use of offshore material that has made its way into the market. Treated lumber such as fence boards, decking and timbers are in very tight supply. The shortages will add further pressure to exterior sheathing in the summer months. Price increases expect to continue in all lines of insulation. Demand for mineral wool, blowing wool and batts continues to outstrip supply for a majority of 2021 and lead times will remain
fairly consistent. With steel studs, demand outstrips mill capacity, which has led to major shortages. The roofing situation varies with suppliers – some supply is on allocation while other manufacturers are in a good position. Expect price increases on roofing products as well as accessories since the plastic components are impacted by resin availability and challenges. Pricing of interior doors is expected to climb, and product allocations have been imposed by some manufacturers while others have been able to increase their capacity to supply the market. The demand for interior doors has almost doubled over the past year. As such some manufactures have been investing heavily in capacity. Pricing for mouldings expects to remain volatile with more inventory allocations to be expected. Expect some increased prices on some windows and exterior door product lines. Resin availability has created some disruptions. Steel doors have become an issue due to lack of material, however substitutions are readily available. Price increases and long lead times have been experienced for vinyl siding and aluminum. Steel prices continue to escalate and lead times will vary based on supplier availability of product. For paints and adhesives, there continue to be shortages and issues related to resin as well as spray cans, so products are on allocation and price increases have been experienced. Supply has not been able to keep up with the demand.
WINDOWS AND COVID GO HAND-IN-HAND?
Windows and COVID go hand-in-hand it seems this past year with the backlog of installs, manufacturing, and sourcing raw materials from suppliers. This has been the bane of our members’ existence. While we are looking back, we would have to reflect at how dismal our industry was from April to June 2020 but fast-forward a year later and we are seeing sales that we have never seen before in the marketplace! What’s driving this? There are a multitude of factors causing the greatest boom we have seen. Let’s start with housing prices. They have skyrocketed thanks to the cheaper mortgage rates – a 30-percent increase year over year. Consumers not traveling or going out for entertainment or spending on kids’ activities has created disposable income. This income along with the housing prices are two main factors in fueling the renovation craze. People are sitting at home with time and money on their hands. So, they are using this to upgrade, remodel and focus on energy-reducing measures for their greatest investment – their homes.
We talk to many consumers here at the office and they are saying they would rather invest in their current house,
which has a ton of equity in it, than to sell and move to a much larger ticketed property, as everything is relative unless you are moving to remote areas. With this said we have seen the average spend per job increase drastically! Not only are consumers spending to replace but they are spending to upgrade on higher-priced windows, doors, and siding. This has benefitted our industry to the crippling point of 16- to 24-week delivery times that
used to be four to six weeks. This, in turn, is creating frustration on the consumers part as they have this money burning a hole in their pockets and want it done right away. The calls we receive on this are actually quite funny as they don’t believe the SAWDAC member on these lead times because last time they purchased windows or doors it was on a one-month waiting time.
Now, to add to this pain, is the Greener Homes program
that the federal government has just rolled out. If you haven’t heard of this program yet you can check out our webpage and Facebook for more information on this.
The basis is that the consumer can receive as part of the initiative:
• Up to $600 for a home evaluation and expert advice so homeowners can begin to plan retrofits.
• Up to $5,000 total to help homeowners make energy efficiency retrofits. We have worked with government on this program and stressed to them that this grant money wasn’t needed right away as we are looking at huge delays and backlogs on job completions. We asked that this money earmarked for consumers be marked to help our industry members and partners in a different manner that would help jobs to be completed faster. Well, we got what they gave us and need to work within that program as best as possible.
Summer is here and people are starting to be able to get outside, maybe this will slow our industry down a bit as that disposable income will be spent back on entertainment and travel. Can we believe that we want this to slow down? Nah, full steam ahead everyone!
PRESIDENT Jennifer Beingessner EXECUTIVE-DIRECTOR Jason Neal TECHNICAL DIRECTOR Phil Lewin RenoPlan Ronda Ford
SAWDAC raising awareness of its Window Wise program in downtown Toronto.
INDUSTRY NEWS
ATIS Group receives relief in troubled times
ATIS Group has obtained CCAA protection. The Longueuil, Que.,-based company operates seven window and door manufacturing plants and had 26 stores located across Canada. Brands include Laflamme, Vinylbilt, Solarcan, Vimat, Supervision, Melco, Allsco and Altek. The company announcement says it will close 19 of its stores in Quebec, its Terrebonne, Que., manufacturing plant and its head office in Brossard, Que. High glass prices, aging manufacturing equipment, new competition in Ontario and a lack of access to foreign workers during the pandemic have contributed to the situation. The Glass 8 Group, the Canadian based parent company of Polar Windows, Accurate Dorwin, Glass 8, and National Interiors announced May 31 that it has acquired Allsco
Windows and Doors and Alweather Windows and Doors and all companies will now operate as sister companies. The acquisition is complete and effective as of May 31, 2021. Under the combined ownership structure, all companies will continue to operate as separate entities but will begin to work together to offer a comprehensive line of windows, doors, flooring, tile, countertops and window covering solutions for the North America residential and commercial markets. All employees of Allsco and Alweather are retained in the transaction.
“I am excited about our expansion into the Maritimes and to welcome all team members of Allsco and Alweather to our group as we create a truly unique national presence,” said Stephen Segal, CEO of The Glass 8 Group.
Fenestration Canada announces Laura Weil as second vicepresident
Fenestration Canada has announced the nomination of Laura Weil of Euro Vinyl Windows for the position of second vicepresident on Fenestration Canada’s executive committee. Weil has years of experience on the Fenestration Canada board of directors and is excited about the opportunity.
“I am grateful for the fantastic support that Fenestration Canada has provided me over the years. I’ve travelled coast to coast with this incredible group of volunteers and collectively we have collaborated and strengthened the voice and recognition of our industry in Canada. I’m certain that unprecedented growth is just around the corner and I hope that as second vice-president I can be integral in making this growth and change work for our members and the
Energi Fenestration
Extrusions
association. Thank you for your vote of confidence.”
“Laura has been a great supporter of our industry and has played a major role in changing the direction of our association. I look forward to working with her,” added Mike Bruno, president of the board.
In addition to Laura being part of the board of directors, she has also been the chair of the events committee for the past few years and has brought many positive changes to the association’s events.
Solutions Laval becomes Thermoplast
As a result of the sale of all the plants and divisions of Energi Fenestration Solutions, Mike McCullough, Jean Marois and Martin Boulanger announced that they have completed the acquisition of the Laval plant. The business has been renamed Thermoplast Extrusions. Thermoplast was founded in 1966. The company was acquired in 2006 by Royal Building Products and was a division of Energi Fenestration Solutions from 2016 to the present. The company is located in Laval, Que., and employs more than 175 people.
Martin Boulanger, partner and vice-president of finance and marketing, explained, “We use the name Thermoplast to refer to the past and our experience, but also it is a commitment to maintain the high standards that have forged our excellent reputation.”
Michael McCullough, partner and vice-president
of operations, stated, “In all departments, we have always worked very hard to have the uniqueness of the Quebec and Maritimes market recognized, so we are convinced that a local control and management are the best option for the future of this plant.”
Jean Marois, partner and vice-president of sales and engineering, added, “With all the decisions now be taken locally we are best-positioned to continue, as the industry leader in the Quebec and Maritimes market, in developing and providing high-quality, innovative products with a superior customer value proposition.”
The existing team is able to fully manage and maintain the business, so there is no significant organizational change to anticipate. Finally, the customer relationship has always been very important for this plant and it remains an absolute priority for Thermoplast.
New recruiting network exclusive to manufacturing INDUSTRY NEWS
A new recruiting network has been launched targeted specifically at Canada’s diverse manufacturing sector. ManufacturingJobsite.ca has been launched by business media leader Annex Business Media, publishers of Fenestration Review, along with 19 other leading manufacturing media brands. Annex partnered with recruiting professionals NetHire, experts in online recruiting and candidate management, to launch and run the site. The service and career opportunities are being promoted across all 20 of Annex’s manufacturing media brands, in print, web, email, and social media, including Fenestration Review and Glass Canada . That offers a combined reach to a very specialized and targeted audience, including over 185,000 qualified monthly website visitors; over 135,000 industry emails using Canada’s largest CASL-compliant list; social media promotion across all brands and all networks. In addition, the service and its jobs will be promoted via NetHire’s network of specialized job boards.
“The partnership leans on the strengths of both companies,” explains Annex COO, Scott Jamieson. “Annex brings exclusive and unparalleled reach into almost every corner of Canada’s massive manufacturing sector through our omnichannel brand networks. NetHire brings decades of experience in launching and optimizing industry-specific job boards and networks, including their state-of-the-art Candidate Management System and ability to tie into larger recruiters’ efforts directly. We’re very excited about this network’s ability to help our audiences simplify their recruiting challenges.”
Fenestration Canada Spring Conference opens a window on the industry
Fenestration Canada’s online Spring Conference was a welcome chance to connect with familiar faces from the industry and meet a few new ones. The event took place through the middle of three days, May 18 to 20. Attendees got two education sessions each day, a presentation from an event sponsor, a chance to visit Marketplace exhibitors, and two fun social events. Everything was well organized, on-time and technically fairly seamless – kudos to executive director, Stephane Labelle, and event organizer, Laine Atkins. Labelle announced right off the top of the event that Fenestration Canada will be extending full membership benefits to any Canadian window and door business that registers with them and waiving dues through at least the end of 2021. Al Jaugelis was re-introduced to membership as director of regulatory affairs with Terry Adamson taking on the title
of technical director for the association. Looks like Fenestration Canada members will be well taken care of if they need advice on codes, standards, regulations and building science generally. All the great content aside, what people really seemed to appreciate was the chance to interact with all their friends in the association, even if only in two-dimensional form. The education sessions were really well done and worthwhile. Attendees heard about a potential conflict coming to the National Building Code 2020 between requirements for fire egress and requirements for fall protection in windows. Recordings of the sessions will be available with free registration in the Marketplace. While everyone had fun, the desire to get together again in person was palpable. Fenestration Canada is planning to host WinDoor live in Mississauga, Ont., Nov. 16 to 18, pandemic permitting.#freelaine
StatsCan building permits report for April 2021
The total value of building permits remained at historically high levels in April 2021, edging down 0.5 percent to $11.1 billion, following the record set in March. The slight pullback was mainly due to declines in the residential sector in British Columbia and Quebec, which outweighed national gains in the non-residential sector. On a constant dollar basis (2012=100), building permits were largely unchanged. In the residential sector, the value of building permits fell 6.7 percent to $7.7 billion in April. Despite the decrease, this was the second-highest value on record. British Columbia (down 23.7 percent) and Quebec (down 14.9 percent) accounted for most of this decline. The value of building permits for multi-family dwellings dropped 6.5
percent to $4.1 billion. Gains in Ontario and Alberta were not enough to offset decreases in British Columbia and Quebec, where several large permits had been issued (in both provinces) during the previous month. Eight provinces reported a decline in the value of permits issued for singlefamily dwellings, with the national total down seven percent to $3.6 billion, mainly as a result of fewer new projects in Ontario and Quebec. Commercial permits surged 28.7 percent to $1.9 billion in April. A $97 million permit for the Sick Kids patient support centre in the city of Toronto and an $80 million permit for the Centennial Community and Aquatics Centre in the city of New Westminster were among several large permits that were issued in the month.
Armed with knowledge
by Angela Dickson, FGIA marketing and communications director
All manufacturers want the end user to have a positive experience with their products. When questions arise, it can be helpful to have a neutral, third-party resource to turn to for information. The Fenestration and Glazing Industry Alliance has several web pages that your dealers and customer service representatives may use, covering care and maintenance, air infiltration, condensation and even window safety. All of the information is geared toward homeowners and explains these topics in easyto-understand terms.
Care and maintenance: Windows, doors and skylights enhance our view of the world. They also let in daylight and fresh air, as well as protect you from the elements. Proper care and maintenance help customers achieve optimal performance of these products. This online resource covers tips for cleaning both the glass and frames of windows, doors and skylights; the importance of keeping the drainage system clean and clear; understanding condensation due to humidity; and industry standards for colour retention. Of course, it is vital for customers to understand the manufacturer’s warranty and have windows installed according to the manufacturer’s instructions for best performance. A product is only as good as its installation. These tips are meant to supplement and support the manufacturer’s existing maintenance guidelines.
Air infiltration: To some extent, every home needs to “breathe.” As everyone in our industry knows, it’s normal to feel some air coming into a home around windows, doors, skylights, electrical outlets, walls, floors or the roof. This air infiltration is the result of air pressure differences between the inside and outside of the home.The Residential Air Infiltration web page explains that all homes have some level of air infiltration and that differences in product types and the location and climate of a home impact this. It also notes that glass surface temperature, by itself, is not an indication of air infiltration. The page includes a link to FAQs that dig deeper into common questions from homeowners. Indoor condensation: As an association of
fenestration manufacturers, FGIA understands that windows, doors and skylights enhance the beauty and comfort of a home by providing views, ventilation and daylight. To maximize the enjoyment and realization of these attributes, homeowners should understand how condensation is formed and how it can be minimized. Condensation can be expected to form on glass given the right conditions. The higher the relative humidity, the warmer a surface temperature needs to be in order to avoid condensation. To reduce the likelihood of condensation, a chart is provided with recommended maximum percentages of indoor relative humidity based upon varying outdoor air temperatures. Tips are also included to manage indoor humidity. Ensure the home is properly ventilated. Use fans to remove excess moisture. Open curtains and blinds during daylight hours. Adjust the output of your home’s humidifier. Run a dehumidifier.
Window safety and fall prevention: Beyond the customer’s experience with the functionality of your products, safety must be the most important piece of information. Window Safety Week, recognized every year during the first full week in April, serves as a reminder of recognizing the importance of window safety and fall prevention year-round. This week is designed to heighten the awareness of what parents and caregivers should do to help keep their homes and families safer from the risk of accidental falls or injuries through windows.
In the spring, with the arrival of warmer weather, many homeowners begin to open windows for ventilation. However, open windows can be dangerous for young children who are not properly supervised. While the number of falls from windows is generally small compared with other recorded child injuries, a fall from a window can result in serious injury or even death. Simple tips are provided to help keep children safe. Anyone in the industry is welcome and encouraged to share these online resources with dealers, customers, sales teams, customer service representatives and beyond. Have a suggestion for a topic FGIA can address as a neutral, third-party resource? Do reach out.
PRODUCT CERTIFICATION MATTERS
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COVER STORY
IF YOU CAN DREAM IT...
Iby CARROLL McCORMICK
SRS Windows and Doors discusses the good, bad and the
COVID
t has been a wild ride running a business during the COVID-19 pandemic, but Thunder Bay, Ont.,-based SRS Windows and Doors has remained upright in the saddle with barely any downtime.
Looking forward, though, insane material price increases, supply chain disruptions and hiring challenges will long outlast the pandemic, predicts SRS founder, Tamara Sheedy.
“For certain, non-essential jobs, we were locked down. However, we were closed for only two weeks. We had enough essential work to do to keep us busy,” Sheedy says, referring to the provincial rules that permitted some companies to operate throughout the pandemic and kept others closed.
Projects that have kept the company’s two crews hopping include installing 105 windows in the Sioux Lookout Pre- and Post-Natal Development – a block of 30 short-term apartments for expectant mothers from First Nations communities, and a senior housing development in Atikokan, two hours west of Thunder Bay.
“My guys just returned from a two-week stint at Atikokan. They were working with the builder CGV Builders Design Build Contractors, doing a senior housing complex. They installed 74 windows and 38 doors in two weeks. I’m pretty proud of them,” Sheedy says.
TAKING UP NEW CHALLENGES
Sheedy founded SRS in 2008 as a way to open new doors for her husband Sean, with long experience in the windows and doors trade, to bigger challenges. “My husband was working for a competitor, and he’d gone as far as he could with them after almost 19 years. I decided to open a company of our own. He had so much more to offer the industry,” Sheedy says.
Sheedy worked hard to train herself for the challenge of launching a new business. Adding to her previous work experience, she put herself through a two-year private college program with a specialization in business administration and accounting. She applies her skills to the business end of the company while Sean, she explains, “works in the installation aspect of it, handling warranty callouts and special installs –the physical end of it.”
One of their sons also works with the company. The three, plus six other employees, make a solid team. Most are Fenestration Installation Technician-certified through SAWDAC’s Window Wise program. (Sheedy is a SAWDAC board member.)
OPTIONS AND CHOICES
SRS purchases all the major brands that have Energy Star-rated products, for residential, commercial, institutional, industrial and retrofit projects. “We are a dealer offering supply only or supply and install. If we do windows that have to be assembled on site, like bay windows, we order parts and pieces and, with Sean’s vast experience, assemble what is needed to fit the bill,” Sheedy says.
“All of our windows are custom sizes. Generally, they are retrofitted, so they are built to order. Doors are standard sizes, but we do custom doors as well,” she says, adding that their mantra is “If you can dream it we can probably build it.”
One window, for example, called for fixed casements with a rounded top. “The manufac-
turer said they could not build it, so we got on a plane and flew down to Toronto to our manufacturer. Sean showed them how,” Sheedy says.
Sheedy studies the trends to learn what is hot in window and door fashions. Lately, she says, wood is out, and colours are in. “Black is a very hot colour,” she says. “We have a lot of call for coloured windows; for example, one of our manufacturers has 78 colours to choose from. If we don’t have the colour, give us a sample and we will send it off to the manufacturer and they will paint it. But most [requested] are straight-up white windows.
“Wood is not a high-ask window. Some manufacturers have the option of choosing different wood finishes, but with COVID, some used up their stocks and have dropped those options. They are sticking to the traditional best sellers.”
Sheedy’s goal is to offer customers good products and good service. “We offer a premium, high-end product. We are mostly using [Toronto-based] Vinyl Windows Designs, with lifetime warranties on parts, except screens and paint. We also offer a five-year warranty on installation. We were the first in Thunder Bay to do that. Now, most other dealers and installers offer a five-year
warranty too.
“I come to my customers from the getgo with honesty, integrity, no bullshit, no hard sale – just soft sell,” she says.
The company also helps with design and layout issues, Sheedy adds. “A lot of customers talk to Sean. He will offer his opinion, but when they go onto colours and design, he tells them, “You need to talk to my wife.”
SRS brings a solid knowledge of the National Building Code and its provincial variations to the table. Says Sheedy: “On the building code there are a lot of loops, back talk and crevasses. Take egress windows: Builders will put
Tamara Sheedy (right) founded SRS Windows and Doors so that husband Sean (left), who has long experience in the industry, could take up greater challenges.
COVER STORY
through an awning as an egress window, but it is not. Builders sometimes state that a window meets egress standards that does not.”
One problem she encounters in Ontario is a certain disconnect between building permits and building codes. “Building permits are only required by municipal by-law, not the Ontario Code; [for example] that no permit is required if same-size
(Above) Tamara, Sean, one of their sons as well as six other people together make up the successful SRS team. (Left) Major projects have kept the crews of SRS busy throughout the pandemic.
or smaller windows are retrofitted. I went into a house once where the owners wanted to change the windows. None of them opened. The contractor had put fixed windows into every single opening in the house,” Sheedy says.
“This needs to change. It can put a lot of people in a precarious situation,” she adds.
FEELING THE SUPPLY PAIN
Speaking of precarious, the pandemic has, while inspiring a home renovation stampede, wreaked havoc with supply chains and costs. “The price increases and supply chain issues are not funny anymore. People call and ask when our product will arrive, but we have no idea. There are price increases every day. Lumber has gone up about 400 percent in the past year. Steel has gone up almost 200 percent since early 2020. Transportation costs have also gone up significantly,” Sheedy says.
Contractors, and dealers like SRS, are eating some of these added costs. Take that senior housing development in Atikokan. “The roof cost $15,000 more today than when they bid on the job. That’s a $15,000 hit. We were awarded [our] contract before the pandemic hit. Thank God that as soon as we got the letter of intent we sent it to the manufacturer and the price was locked in, but my transportation cost was $3,700,
an increase of 37 percent,” Sheedy says.
“We hope prices will level out, but customers are willing to pay, and manufacturers see that they will pay, so why would the prices come down? If anything, the prices will continue to go up.
“Because of the increase of the cost of everything we are carrying less stock because we don’t know what people will want. A lot of companies are going to have almost no stock. These days, people are sitting down with builders and architects to get help designing their homes. We don’t know what their intent is.”
SIDE-EFFECTS OF COVID
A side effect of the federal government’s COVID assistance, in Sheedy’s experience, is that too few are hungry enough to get out and work. “Last year it was the worst because of COVID. People are getting money to sit on their tuchuses at home. Finding staff this past year and a half has been ludicrous.” One person she offered work to declined, saying, “I have things to do at home.” Another said, “I’m reading a book.”
“My guys have been working day and night, and good for them. But we are ramping up; protocols are in place. We are entering another summer where we can’t find the help we need. We would like to put a third truck on the road this summer. Finding anyone who wants to come off their benefits is hard,” Sheedy explains.
THE STRENGTH OF A WOMAN
This makes it all the more exasperating for Sheedy that women are not taken more seriously in the trades. “Most construction companies are founded and led by men. This company was founded by a woman who is First Nations. Is it significant? You’re damn right. There are not enough of women in skilled construction trades besides doing [the] shoddy jobs.”
Sheedy encounters some shocking attitudes. Once, she recounts, “My husband was working on a construction site and met the owner. There were questions to ask, and my husband called me. I drove down and the owner came up to me and said, “Go sit in the truck, sweetheart. Let the men talk.” The man continued to talk over my head to my husband until Sean said that I was called in specifically to answer the questions.
“It is unbelievable to meet a male mentality that women have no business in construction. That is why it is very important to me that I am a woman, and Indigenous, leading this company. I strongly feel that there should be more women in construction and in the trades. It should not be just a man’s world.”
Visit the ‘Women in Construction’ section in fenestrationreview.com for stories that women from the fenestration industry have shared about their experiences.
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FENESTRATION CANADA
Building something great
by Mike Bruno, president of Fenestration Canada
So far, it seems like 2021 has been no different than 2020. Maybe there have been a few more unexpected challenges that have come up along the way. In the meantime, I sincerely hope everyone is doing well and keeping safe. This virus will some day pass and we will all be able to get back to normal life.
On a personal note, I want to take this opportunity to thank my team for helping me get to where I am today as president of Fenestration Canada. Without them taking on some of my responsibilities, I would not be able to be as engaged as I am with the industry currently. I want to thank my father, Frank, for showing me and my brother the way to grow as a person in this industry. He always led by example. To my brother, John, I would like to say thank you for supporting me and helping me achieve my goal. He is a part of this.
“Our team has grown to include a technical department, with Terry Adamson taking the lead role.”
At Fenestration Canada, we have all been busy this year with our online events, the Marketplace by Windoor, an uptake in Tech Talks and even more involvement in regulatory affairs and government relations. Our team, led by Stephane Labelle, has grown to include a technical department, with Terry Adamson taking the lead role. I wanted to once again thank Terry for his leadership during the past couple of years. With him leading the charge and with the great support from our engaged board of directors, Fenestration Canada has never been stronger.
Now stronger than ever regionally with our several regional committees, we have put in motion multiple projects in each area. Look for our team to be reaching out to you and feel free
to add your voice to your regional group. Our industry has been struggling with supply chain issues again this year and it looks like it won’t get better during this calendar year. This issue is not specific to one component but to the whole supply chain. With the announcement of the Greener Homes incentives from the federal government along with other rebate programs that are stackable, we are going to see a further strain on the supply chain. Fenestration Canada was called to the table on this initiative and our position was clearly stated.
The Spring Conference was a great success, with over 250 registrations. The event opened with a bang with the announcement from our executive director, Stephane Labelle, that Canadian window and door manufacturers and dealers can join the association with membership dues waived until the end of 2021. The education presentations were of the usual high quality. We learned about upcoming changes the National Building Code that might create a conflict between window restrictors that prevent children from falling out and the fire egress codes. A panel of dealers discussed customer service - something we all want to be better at. And we got a look at embodied carbon: an emerging issue in the fight against climate change that might change (again) the way we all build our products. Staying on the environmental message, we heard how Net Zero homes could become more attractive to Canadian homeowners when all the future costs, comfort and esthetic features are considered. We also talked about the ongoing trend toward larger windows and doors and the challenges and opportunities that presents us all. All of the presentations are available online in Marketplace by Windoor.
We also announced that Windoor will be a hybrid event this year. It will take place in Toronto for the in-person event and also online for those that can’t join us. I am sure everyone is looking forward to the in-person show and of course to participate in the Main Event! You can buy your tickets for the Main Event and reserve your booth by contacting Laine Atkins at laine@fenestrationcanada.ca
On May 13th, Annex Business Media’s Manufacturing Group teamed up to host Women in Manufacturing, a one-day virtual summit that brought together industry experts and thought leaders to promote gender equity, diversity and inclusion in Canadian manufacturing. Visit womenincanadianmanufacturing.com to view on-demand content.
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EMPLOYEES VS. CONTRACTORS
Weighing the pros and cons of two ways to hire.
Business seems to be going on well in the world of windows and doors, despite the different challenges coming in from all sides. The success and failure stories are driven by several important factors.
by SUKANYA RAY GHOSH
Window and door companies can find success hiring employees or contractors as long as they understand what works best for them.
One of the most important factors is people. Having the right people aligned with the company can make a big difference. Whether to hire more people as employees or to subcontract the jobs to experienced contractors is definitely a matter of consideration when finding people. And every window and door company has to find out what works best for them.
Catherine Willson from Goldman Sloan Nash and Haber LLP explains the primary difference between employees and contractors.
“An employee is a person that is an integral
part of your business. Employers usually pay employees a salary and possibly offer benefits or a pension. Employers withhold taxes from the employee and pay them to the government together with remittances for CPP and EI. When terminating a long-term employee, an employer could be required to provide up to two years of written notice of termination or pay in lieu thereof. A contractor is a person or company providing services to your business. The contractor will invoice your business and you will pay the invoice including hst. There are no salaries, benefits, or other entitlements.
Photo:
There is no requirement to provide notice of termination or pay in lieu thereof ,” she explains.
WHY CHOOSE ONE VERSUS THE OTHER?
At Beingessner Home Exteriors, the tradition has always been to bring in both employees and contractors, depending on the need and what the status of the new hire is, says owner Jennifer Beingessner-Dietrich.
The reason, says Jennifer, is that most times it depends on the people who come to look for the job.
“Someone comes to you looking for work and they’re a subcontractor and you want to hire them, but they want to keep their subcontractor status. They have already set up their business. They have all the required government licenses. They’ve done all their training, they bought all their tools. They’ve already invested in themselves and in their company, so they don’t want to lose that,” she explains.
Conversely, she adds, there are people who come in looking to be hired. They
don’t have the truck and tools. They want the hourly payment and a more stable position. So, it comes down to the actual person and the situation at that moment.
George Warren, president of Centennial Windows and Doors, has been in the industry for over 40 years and has worked in an international window and door company before Centennial. So, he is familiar with both sides of the equation. However, Centennial chooses to control all aspects of its business, including marketing, sales, manufacturing, customer service and installation. Therefore, the company hires employees only.
“We offer our customers lifetime warranty on everything – the product and the installation. Employees help make this program successful for us. I know that there are many who have been successful by working with contractors,” explains Warren.
He adds that not everyone is a good fit for Centennial and conversely Centennial is not a good fit for everyone.
BENEFITS AND CHALLENGES
Hiring an employee or a contractor comes with its own set of benefits and challenges. Careful consideration of these factors can set the window and door company up for long-term success.
A major benefit of hiring an employee is more control, notes Jennifer. “You have better control of the hours you want them to work and when they get time off. You provide them the vehicle they drive to the jobsite and the tools they need. You are able to offer better incentives and motivation to them than to contractors,” she explains. She adds that it is also possible to provide training and knowledge regularly as well.
The challenges that Jennifer has come across when trying to choose is that a person who comes in looking for employment typically does not have a lot of experience. They might have worked in some capacity earlier but have a learning curve ahead. The reason, she says is that the window and door business is still an unrecognized trade. There is no official training program that they can attend, with the exception of the
Window Wise program.
Jennifer says that it is very important to keep in mind that the company is responsible for the health and safety of its employees. Therefore, they should ensure that they are following all rules and regulations as an employer. She notes that in her company, employees choose to stay long-term because they develop a passion for the work and they appreciate it when the company takes care of them.
Hiring contractors has its upside as well. Contractors who work for Beingessner Home Exteriors are more skilled from the get go, says Jennifer.
She explains, “As contractors, they have taken the time to set themselves up. They have the experience and the background knowledge. ” She adds that they take care of their own worker’s compensation and government regulation certifications.
On the flip side, Jennifer notes that they set their own work schedules and vacation times. Although they work efficiently, the company has to ensure that they are not cutting corners. Beingessner Home Exteriors provides the materials used for installation to its contractors. The onus on them is to provide labour and bring in their own tools.
Another important fact to think about, says Jennifer, is that contractors never represent the company as well as an employee does at jobsites. Typically, the window and door company will send employees in company vehicles that are lettered with
IN MEMORY
its name and logo. So, the neighbourhood gets to see the name of the company doing the job. A contractor does not have the same presence. They would go to jobsites in unmarked vehicles or advertise their own company. These are little nuances that impact the company’s image.
THE BIGGER PICTURE
There is a deeper issue associated with this debate. Warren recalls an incident from over a decade ago where fenestration industry members shared that the primary reason behind hiring contractors is that they are able to save money. However, he argues that when properly trained, window and door installers are highly skilled people who deserve to earn between $85,000 and $ 125,000 a year. Installers at his company are able to earn their due because they are employees. In the process, he says, his employees became his greatest sales people to the customers. And they have stayed long-term, majority of them having spent 15 to 20 years in Centennial.
“They start out in the factory self-learning the product and then they become installers. They’re trained on the Centennial system. The ones who have left have remained successful installers in the industry and that warms my heart,” he adds. What bothers Warren is that many installers who try to establish themselves as contractors are taken advantage of. They venture out of employment to become subcontractors, receive a signing bonus and work out a payment schedule but that’s not what they get. Warren vocally opposes this behaviour and fights to ensure that installers receive their dues. He says that several times his own employees have left to become contractors, faced such situations and come back to work for him again.
However, he says, the whole industry cannot be painted with the same brush. There are many companies that invest in the development, welfare and training of their employees.
LEGAL IMPLICATIONS
Willson explains how to determine whether a worker is an independent contractor or an employee: “Does that person work for you exclusively or for other companies as well? Does that person use their own tools in providing services or do they use yours? Does that person carry their own risk of profit and loss or are they dependant on you for their income which is chiefly fixed? How much of an integral part of your business is the person? These are a few tests that Revenue Canada and the Ministry of Labour will use to determine whether an individual is an employee or contractor,” explains Willson.
She adds that if the person is treated as a contractor but is really an employee, the company could end up being liable for three years of employer’s remittances. Also, if that person is terminated and a Court determines that the person was not a contractor but an employee, the person can sue the employer for wrongful dismissal.
Willson advises that if the company is uncertain that the individual they want to hire is an employee or a contractor, they should consult a lawyer and execute a written contract with the individual setting out the relationship. This way, everyone is protected.
Harry Buhler founded All Weather Windows on June 5, 1978 in a small 10,000 square foot facility in Edmonton, Alberta with 9 employees. By 1988, the new business had grown 10 fold with locations across western Canada.
Harry was a pioneer, a visionary leader, and a true entrepreneur.
The customer was at the heart of every decision Harry made and his customer focused legacy lives on today at All Weather Windows.
Window and Door pioneer Harry Buhler remembered by family, employees, and industry
FIT & FINISH Labour of love
Social benefits have been both boon and bane in the current labour market.
by Chris Meiorin
Your production department just made a recent hire. He was mature, conscientious, and hardworking. He complimented his younger work partner very well. His hire, you felt, rounded out the work cell perfectly. “Recent Hire,” however, shows up drunk one morning. Not smelling of alcohol but stumbling drunk. Your workplace policy has you put him in a cab and send him home. He challenges you to be paid for the day. You suggest you talk about it at a planned meeting ahead of his next shift, when, perhaps, he will be sober and exhibiting coherent communication. Your workplace policy doesn’t make note of this, so you are left but to assume. “Recent Hire,” however, doesn’t show up for the meeting. Instead, he calls later that day and suggests he will come in for a meeting only if he gets a raise. And the worst part is, for half a second, you actually consider this to be a good idea.
As governments and businesses turn their minds towards the recovery and re-opening of the economy, so does the labour market. In what has been a challenging labour market during the past 16 months, for both employers and workers, it now seems utterly hopeless for both.
In a previous column, I discussed how, in some ways, the pandemic has brought us fenestrators together. There was a lot to talk about, after all. Market uncertainties, supply chain interruptions, an unpredictable and erratic demand for products – but now it seems the discussion among owners and managers almost always turns toward the labour necessary to keep up with a surging post-pandemic recovery.
Admittedly, the past year has been tough on workers, especially those in the low-paying segment of the labour market, but if we look to countries that have opened up some time ago, like New Zealand and Australia, it is easy to suggest that we are in now leaning towards a significant increase in job vacancies. As one chief economist recently mused, “Basically,
employers can’t find people to work. We definitely see it…in the U.S. where they are opening up and the companies and employers simply cannot find people.” Based on any of the seemingly hundreds of industry conversations that I have had over the past months, almost every single one in some way reflected this sentiment. Consistently, the question “Why?” will be asked, and the answers are just as consistent as the questions. Employment Insurance regular benefits, the Canada Recovery Benefit, the Canada Recovery Sickness Benefit, the Canada Recovery Caregiving Benefit. Parents and caregivers of young students have been forced to leave their jobs to accommodate home schooling. And in just as many instances, it would appear, people are just plain afraid to go to work during a pandemic of proportions with which none of us are the least bit familiar.
A good friend of mine had just returned from a motivational retreat. This “retreat” included 72 hours of sleep and food deprivation, repeated cold water immersion, small space confinement and the occasional punch in the face. Excuses were not allowed and met with verbal abuse. He came back energized and prepared to tackle the damage his business endured having been mandated to shut down for eight months. He preached a no-holds-barred approach to business and to life. In short, it taught him how to work independently, in teams, with partners and against adversaries.
In review of this column, I can’t help but see a world of contrast. One of the most important ways that a society can buffer socioeconomic disadvantage is through sponsored social assistance. It’s the core and fabric of any society, but especially here in Canada. It’s what often makes us the envy of the world. But at what point does the generosity put us at risk of becoming a welfare state?
Chris Meiorin is president of EuroVinyl Windows and Doors in Woodbridge, Ont.
ENTRANCES
SOME PRIVACY, PLEASE!
Homeowners are asking for more closed spaces and privacy.
Lockdowns during the pandemic have limited people within the confines of their homes. Homes now serve as private offices and personal schoolrooms among other things. Consequently, the need for privacy and seclusion within the home has become important.
by SUKANYA RAY GHOSH
Barn-style doors are popular with homeowners who want open concept as well as the ability to close the area off.
Diana Elliott, product manager of doors at Jeld-Wen Canada, notes that the company is seeing a shift at the ground level. People are expressing a desire to move away from open concept and creating more defined spaces within their homes. When this happens, the next question is what are the needs for the door? Does it have to be sound-proof? Is there a need for natural lighting? Should there be glass on the doors?
Working with the homeowners directly are the renovators and custom-home builders.
Marc Esposito, co-owner of Otis Interiors says that among his clients, open concept is
still ideal and preferred on the main floor. However, he is receiving plenty of requests for basement conversions.
“People are asking specifically for defined office spaces for themselves and workspaces for their kids. Whether it’s a door or a partition wall, we’re finding that people are really interested in creating spaces for specific purposes,” he explains.
Esposito adds that often customers want multi-purpose rooms. For example, his company is working on a project where the client wishes to use a basement room as an office 90 percent of the time and as a guest bedroom for
INDUSTRYSUPPLIERS
FENESTRATIO
159 King St. Suite 304
Peterborough ON K9J 2R8
888-853-0011
info@fenestratio.com
www.fenestratio.com
FENESTRATION CANADA
1 Eglinton Ave. E., Ste. 705 Toronto ON M4P 3A1
info@fenestrationcanada.ca
www.fenestrationcanada.ca
FENESTRATION COMPONENTS INTERNATIONAL
PO Box 1544
Okotoks AB T1S 1B5
877-938-1064
info@fci-inc.ca
www.fci-inc.ca
FENESTRATIONPRO
CONSULTING LTD.
Box 10, Site 10, RR2
Thorsby AB T0C 2P0
rick@fenestrationpro.ca
www.fenestrationpro.ca
FENETECH INC.
260 Campus Dr. Aurora OH 44202
info@fenetech.com
www.fenetech.com
FENEWOOD LIMITED
360 Four Valley Drive concord ON L4K 5Z1
robert@aribell.ca
www.fenewood.com
FENPLAST
160 Boulevard de l’Industrie Candiac QC J5R 1J3
info@fenplast.com
www.fenplast.com
FENTRO TECHNOLOGIES INC.
150 Grant St.
Morden MB R6M 1Y4
info@fentro.com
www.fentro.com
FERCO ARCHITECTURAL HARDWARE
2000, rue Berlier Laval QC H7L 4S4
800-355-8810
ferco@ferco.ca
www.ferco.ca
FGIA
1769 St. Laurent Blvd., Suite 104
Ottawa ON K1G 5X7
customerservice@fgiaonline.org
fgiaonline.org
FUSION GLASS WORKS INC.
50 Irondale Drive
Toronto ON M9L 1R8
877-213-4855
office@fusion-glass.com
fusion-glass.com
Fusion Glass Works Inc. is a proud Canadian producer of hand-crafted decorative glass and Wrought Iron Doorglass. The Fusion Glassworks team has worked tirelessly to create a wide range of iron arrangements featuring our unique Sandblast cutout technique that allows us to provide a myriad of gorgeous custom solutions. With over 25 years experience, Fusion is dedicated to giving our clients an entryway that makes a statement.
FUX MASCHINENBAU UND KUNSTSTOFFTECHNIK GMBH
PO Box 3101
Elida OH 45807
marco.patermann@gapser.com
www.fux.at
GLOBAL ARCHITECTURAL
PRODUCTS AND SERVICES LLC
PO Box 3101
Elida OH 45807
marco.patermann@gapser.com
www.gapser.com
HASEDA HOLDING LTD (AKFIX)
300 Bloor St. East,. Suite 2202
Toronto ON M4W 3Y2
hakanonce@haseda,ca
www.akfix.ca
HERR WINDOW & DOOR
6015 103A street
Edmonton AB T6H2J7
877-635-5308
info@herrv.ca
herregress.ca
HIGH PEFORMANCE GLAZING INC.
177 Drumlin Circle Concord ON L4K 3E7
info@hpglazing.com
www.hpglazing.com
HOPPE NORTH AMERICA, INC.
205 E. Blackhawk Drive Fort Atkinson WI 53538
888-485-4885
info.us@hoppe.com
www.hoppe.com
IGP INTERNATIONAL GLASS PRODUCTS INC.
9150 Maurice-Duplessis Blvd Montreal QC H1E 7C2
866-448-5277
info@igpglass.com
www.igpglass.com
INT MACHINERY INC.
3240 Lenworth Dr. Mississauga ON L4X 2G1
info@int-machinery.com
www.int-machinery.com
JELD-WEN OF CANADA, LTD.
90 Stone Ridge Road
Vaughan ON L4H 3G9
contactjw@jeldwen.com
jeld-wen.ca
As a global leader, JELD-WEN offers a complete assortment of dependable and energy-efficient windows and doors—the products deliver the best value for builders, professional contractors, and homeowners across Canada.
JENSEN WINDOWS 9 Thorpe Street
Dundas ON L9H 1K2
general@jensenwindows.ca
jensenwindows.ca
KEYSTONE CERTIFICATION
145 Limekiln Rd., Ste. 100B New Cumberland pa 17070
jhill@keystonecerts.com
www.keystonecerts.com
Fenestration manufacturers across Canada and the US count on Keystone Certifications for world-class certification services and building code / energy incentive program compliance solutions.
KITS GLASS LTD. #170 - 2800 Viking Way Richmond BC V6V 1N5
888-594-5277
sales@kitsglass.ca
www.kitsglass.ca
LABTEST CERTIFICATION INC. 205 - 8291 92 Street Delta BC V4G0A4
855-346-0444
info@labtestcert.com
www.labtestcert.com
GOLDEN WINDOWS LIMITED
888 Guelph Street
Kitchener ON N2H 5Z6
800-265-2290
asoltys@goldenwindows.com
www.goldenwindows.com
GROVE SHIMS
P.O.Box 240
Leominster MA 01453
1-800-Grove
sales@groveshims.com
www.groveshims.com
INTERLOCK USA
1105 S. Rock Blvd. Ste 120-123
Reno NV 89502
877-852-8808
info@interlockna.com
www.interlockna.com
LAMATEK, INC. 1226 Forest Parkway West Deptford NJ 08066
marketing@lamatek.com
www.lamatek.com
LEPAGE MILLWORK
141 Ch. des Raymond Rivière-du-Loup QC G5R 4L9
nthib@lepagemillwork.com
www.lepagemillwork.com