RETAIL SECURITY
A guide to the technologies and trends shaping the market
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Manitoba extends funding in fight against retail crime
The Manitoba provincial government is extending a previously announced initiative to combat retail theft, providing up to $774,000 to continue to support the Winnipeg Police Service’s enhanced response to these crimes.
T he funding will go towards additional patrol units to target areas of repeat crime as well as support engagement with local retail businesses to improve community safety.
“ This partnership with the Winnipeg Police Service has gone a long way in helping Manitobans feel safe,” said Manitoba Premier Wab Kinew in a statement issued by the province. “Our government is tough on crime and tough on the causes of crime. We will continue to work on long-term solutions to make our communities safer, but we are responding to address the immediate needs of businesses and residents downtown.”
“ Our government will always offer compassionate approaches to those strug-
gling with addictions and mental health issues, but we will not cede any ground on public safety,” added Justice Minister Matt Wiebe. “The partnership with the Winnipeg Police Service has been very successful in addressing retail crime with overwhelmingly positive feedback from the business community. Our government is pleased to provide additional funding to support these efforts as we continue to work collaboratively towards longer-term responses that benefit our community.”
The initial program, worth an estimated $1.1 million in funding, was announced in May and was due to expire in August before the government extension and renewed funding effort.
“ The retail community is thankful for the unprecedented investments being made by the Manitoba government designed to reduce crime and enhance safety for retail employees and their customers,” said John Graham, director of government relations (prairie region), Retail Council of Canada. | CS
Fraud concerns affecting Canadians bill payment habits
According to a study released in July by Payments Canada, more than one in 10 Canadians (13 per cent) have experienced payment fraud in the last six months.
The study is based on interviews with 1,500 Canadians between February and March 2024.
Based on the information gathered from these interviews, Canadians are so concerned they are being targeted for fraud attempts that it is affecting their payment activity. The study indicates 32 per cent of Canadians struggle with ascertaining whether payment-related email or phone communications are legitimate or fake.
Based on the study, the top types of payment fraud experienced by Canadians are:
1 Unauthorized transactions appearing on a bank or credit card statement (38 per cent)
2 Impersonator contact, meaning someone contacting them via email, telephone, text or social media pretending to be someone else (34 per cent)
3 Stolen credit card information resulting in an unauthorized purchase (18 per cent)
For respondents who experienced payment fraud in the last six months, almost half of incidents involving money loss were $500 or less (46 per cent); 13 per cent were over $500 and 37 per cent resulted in no money taken in the fraud incident but did result in stolen personal financial data.
The majority (85 per cent) of those who experienced payment fraud involving money loss in the past six months reported it to their financial institution. Further details from the study are available on the Payments Canada website (www.payments.ca). | CS
PHOTO: ANDREYPOPOV / ISTOCK / GETTY IMAGES
FEATURED PRODUCT
ASSA ABLOY’s New Family Member
With DoorBird you will never miss a visitor
At IDN-Canada, our commitment to excellence is exemplified by our careful curation of best-in-class brands, and DoorBird is a standout example. As the demand for advanced access control solutions continues to rise, we are thrilled to introduce DoorBird’s innovative products to meet the diverse needs of your facilities.
DoorBird’s products are renowned for their high customizability, offering a level of flexibility that sets them apart in the industry. This customization empowers property managers to tailor access control systems precisely to their unique requirements, regardless of the size or complexity of their properties. DoorBird’s solutions seamlessly adapt to various property types, ensuring optimal functionality and security across the board.
One of the key advantages of DoorBird products is their retrofittable nature, which allows them to be seamlessly integrated into existing properties without the need for extensive construction or disruptions. This retrofit capability not only saves time and resources but also makes DoorBird an ideal choice for those looking to enhance security without undergoing major renovations.
DoorBird’s dedication to simplicity, customization, and userfriendliness sets them apart as a top-tier manufacturer in the access control space. Their app-based video doorbells, specifically designed for multi-family housing, offer an intuitive and seamless experience for both residents and property managers.
The DoorBird app serves as a powerful tool, effortlessly connecting residents and property managers with their properties’ entry points. Residents can grant access to guests remotely via their smartphones, ensuring a smooth and secure process for visitor management. Meanwhile, property managers
can efficiently monitor and control access for multiple properties from a single interface, enhancing operational efficiency and security management.
As part of the ASSA ABLOY family, DoorBird brings a wealth of expertise and innovation, reinforcing our dedication to offering industry-leading access control solutions. Our curation of DoorBird into our product offerings allows us to provide customers with access to state-of-the-art technology that transforms the access control landscape.
We are pleased to announce that DoorBird products are now available made to order at IDN-Canada. This means you can customize your access control solutions according to your specific needs and preferences, whether it’s a complete system overhaul or the integration of additional features. DoorBird’s made-to-
order options at IDN-Canada offer unparalleled flexibility and customization, ensuring that your security needs are met with precision.
Experience the industry-leading security, convenience, and simplicity of DoorBird with IDN-Canada. Our team is dedicated to providing top-tier security solutions backed by exceptional service and support. For more information about DoorBird products, including pricing, delivery options, and customization details, contact us directly.
With IDN-Canada, you can elevate your access control systems to new heights of efficiency, security, simplicity, and convenience. Partner with us and discover a world of possibilities for your facilities’ security needs.
At IDN-Canada, We Make Security Simple.
Dark Deliveries Savvy Retailers are Finding Innovative Ways to Boost Efficiency
Modern building management systems can control everything from locked doors and temperature settings, to lighting and even audio and ambiance in today’s retail environments. But can they do more? Some retail leaders think so and are employing new strategies to gain a competitive advantage.
“Dark deliveries” have emerged as one such strategy for optimizing efficiency and streamlining operations. This refers to an approach that allows retail stores to receive shipments during off-hours when operations are minimal or closed to the public, ensuring continuous inventory replenishment without disrupting daily business activities.
Driving Efficiency and Logistics
Smart access control empowers retail owners and managers to remotely manage access permissions, enabling secure entry for vendors and delivery personnel during off-hours. This capability is crucial for maintaining seamless logistics operations, ensuring timely stock replenishment while optimizing internal workflows.
By leveraging smartphone-based credentials, authorized personnel including employees, vendors, delivery drivers, and service providers can access retail spaces using their Bluetooth enabled mobile devices as virtual keys. This eliminates the need for physical keys or keycards, simplifying access management, bolstering security (no lost or stolen keys), and enhancing operational flexibility.
Improved Cost & Inventory Management
Wireless access control systems not only enhance operational efficiency but also drive significant cost savings and improve inventory management in retail environments. By reducing the need for on-site staff to provide access and supervise third parties during off-hours, these systems minimize a store’s labor and overhead costs.
Electronic access control systems can also offer enhanced security measures through detailed audit trails and real-time reporting capabilities. Every user’s access to doors or locked areas is logged, providing managers with a complete record of access activity. This feature not only enhances security but also reduces the risk of lost or stolen merchandise by ensuring accountability and transparency in access management.
Boosting Customer Satisfaction
Customer satisfaction is paramount in retail, and efficient logistics play a crucial role in meeting consumer expectations for timely product availability. Dark deliveries made possible by smart access control helps retailers to maintain optimal stock levels, ensuring that shelves are consistently replenished with popular items, even during peak demand periods.
Integration and Operational Flexibility
One of the standout features of modern access control systems is their seamless integration with other building, security and
retail systems. Integration with CCTV, alarms, and inventory control systems enhances overall security measures, forming a cohesive security strategy for today’s retail operations.
These systems operate via cloud-based platforms, allowing for centralized management of access permissions across multiple retail locations or distribution centers. Retail managers can customize access schedules and permissions in real-time, responding swiftly to changing business needs or unexpected events.
Security and Compliance
Security remains a top priority in retail environments, and electronic access control systems offer robust features to safeguard physical assets as well as sensitive information. Optional biometrics, multi-factor authentication and advanced encryption protocols protect against unauthorized access and other threats, ensuring compliance with industry regulations and data protection standards.
The audit trail capabilities of these systems provide transparency and accountability, this I particularly beneficial for any stores that require regular compliance audits or are subject to internal investigations. This capability is essential for retailers facing stringent regulatory requirements or operating in highly regulated industries.
It’s Time to Go Dark
The integration of modern access control solutions not only facilitates dark deliveries in retail but also drives new operational efficiency, cost savings, and inventory management effectiveness. By leveraging these and other advanced technologies, retailers can optimize their workflows, enhance customer satisfaction, and build competitive advantages in their categories.
Smart access solutions for retail
Salto is helping retail businesses simplify their access management workflow to increase productivity, security, and operational efficiency while reducing costs and optimizing business processes.
saltosystems.ca
Adapting Retail Security to Evolving Economic Challenges
As the economic climate evolves, the retail sector faces unique challenges that directly impact the safety and security of staff and customers. The surge in prices and economic uncertainties has given rise to an alarming increase in theft and violence cases. Last year, the Retail Council of Canada reported that retail theft incidents involving some form of violence have increased by 300% over the past four years. Marc-Andre Plaisance, Director of Loss Prevention at GardaWorld, declares “As well as depriving merchants of their goods and profits, violence and theft in shops also undermine customers’ sense of trust and security.” Retailers are grappling with the need to strike a balance between maintaining a welcoming shopping experience and ensuring a secure environment. In response, GardaWorld, a global champion in security services, integrated risk management and cash solutions, offers different approaches to address this complex issue.
Addressing violence through physical security measures
Implementing effective physical security measures is essential for protecting retail establishments. Trained security personnel, such as security guards and mobile patrols, play a crucial role in preventing violence and ensuring a sense of safety for employees and customers. Their presence
acts as a visible deterrent, reducing the likelihood of unlawful activities.
Security guards stationed at store entrances and throughout the premises provide immediate responses to disturbances, de-escalating confrontations and acting swiftly in emergencies. This not only reassures customers but also allows employees to focus on their tasks without constant security concerns.
Preventing theft with loss prevention services
To counteract the rise in theft incidents, many retailers are turning to specialized loss prevention services. These services take a comprehensive approach to identify and mitigate theft risks. Loss prevention experts conduct thorough security audits to evaluate current business processes and security measures, then develop and implement strategies to enhance security.
Loss prevention workers, blending in with shoppers, discreetly monitoring suspicious activities and apprehending potential thieves. Modern surveillance techniques also help in identifying and tracking stolen merchandise. In addition to these preventive measures, employee training is crucial. Employees, being the first line of defense against theft, need to be trained to recognize signs of theft and understand effective
prevention strategies. This awareness helps to detect and counteract theft attempts. “Loss prevention goes beyond simple security; it involves implementing a set of measures designed to prevent theft before it occurs.”
- Marc-Andre Plaisance, Director of Loss Prevention at GardaWorld.
Leveraging technology to enhance security
Technology has emerged as a powerful ally in the battle against violence and theft in retail environments. Cuttingedge, intelligent security systems provide an additional layer of protection by enhancing situational awareness and rapid response capabilities.
Video surveillance systems equipped with high-definition cameras and remote monitoring allow for immediate intervention in case of unusual or suspicious activities. Intrusion detection devices, electronic access control, fire alarm systems and more form part of a comprehensive security technology solution to protect your retail business, employees and customers.
By continually adapting and investing in preventive measures, retailers can achieve a balance between commerce and security, fostering a safer and more profitable environment.
Retail Security Solutions
GardaWorld helps protect your retail business against theft and violence.
Security guards
Mobile patrols
Loss prevention services
Investigation services
Security audits
Security systems
For more information, visit us: garda.com/retail
Creating Safer Retail Environments with Intelligent Video Surveillance
Retailers today are faced with an influx of security issues and challenged to do more with less. This has created a need for more effective loss prevention and asset protection solutions. One cost-effective solution for retailers is investing in video surveillance technology to protect employees, customers, and profits. Today’s intelligent video surveillance solutions combine image quality, performance, and analytics to meet retailers’ needs for safety, security and shrink management, while also delivering new insights into every aspect of a retail operation.
Some security challenges facing retail stores include theft, robbery and inventory shrinkage. In fact, retail theft has dramatically increased in recent years, which has created the need for more effective security and surveillance. The importance of on-site 24/7 situational awareness is critical. Retailers are increasingly using video technology with edge analytics, audio technology, video verification/voice-down monitoring and computer-vision business intelligence to proactively respond to a situation (prerecorded messages, remote interface, monitoring talk down), to preempt and deescalate a situation.
Retailers today must provide a positive experience for customers and employees – from maximizing merchandise placement to ensuring minimal wait times at the checkout lines to providing a safe and welcoming environment. Retail success is based on getting shoppers into a store, keeping them there and making the most out of their visit, ultimately leading to a purchase.
To achieve these goals, more stores are turning to security and surveillance solutions. Having visibility and 24/7 situational awareness through intelligent advanced video surveillance solutions is more important than ever, helping stores save money, manage assets, reduce risk, increase operational efficiency, and deter crime from happening.
Retailers are using technology with edge analytics, audio technology, and business intelligence applications.
Advances in Video Surveillance Technology
Video surveillance technology has changed significantly over the last few years with recent breakthroughs in digital imaging
technology, new uses for Artificial Intelligence (AI), and multichannel, multidirectional camera models.
In addition to the challenges posed by traditional theft, retailers are also dealing with the rise of Organized Retail Crime (ORC). This is often accompanied by a range of other criminal activities including shoplifting, burglary, fraud, and even assault. The impact of ORC is significant, costing retailers billions of dollars annually and disrupting operations and supply chains.
Other significant threats to retailers across the country include inventory loss from theft, fraud, or error. The retail industry loses billions of dollars annually to inventory loss, with analysts estimating the annual number to be around $100 billion. Deploying a video surveillance system with built-in data analytics can help retailers identify shoplifters, track stolen items, and even proactively prevent recurring incidents. There has been a growing shift in the retail industry away from traditional on-premise servers and NVRs towards cloud-based solutions. Retailers can now fully realize the potential of edge storage, multi-camera recording, and remote access.
Video surveillance can also help retailers enhance customer service and increase their efficiency. The data captured by surveillance cameras can also be used to track customer traffic patterns, monitor customer service issues, improve employee time management, and analyze customer traffic patterns to ensure merchandise is visible and properly displayed.
If the store becomes too crowded, staff can be alerted to open more registers, which helps reduce the number of people checking out at each station. New AI technology has added the power to do people-counting, body temperature detection, object detection, license plate recognition, behavioral observations, and any number of actionable business functions.
Retailers continue to be focused on providing the best possible environment for customers and employees. By investing in intelligent video surveillance solutions today, retailers can keep customers coming back tomorrow.
Advanced Vision Solutions Fueled by Innovation
You’re working differently…So are we
Increased security threats, fewer resources, tighter budgets…Hanwha Vision is the right security and surveillance partner to help you meet these challenges, protect your operations and keep your business moving forward.
Hanwha Vision’s innovative mix of hardware devices and software solutions combine 24/7 protection, Artificial Intelligence, analytics, and cloud-based management. These intelligent solutions are the perfect match for customers’ constantly changing security and surveillance requirements...today, and tomorrow.
COMMIS SION AIRES CYBERSECURITY
CANADA'S PREMIER SECURITY SERVICES PROVIDER
Discover how our experienced Commissionaires du Québec team can become your armour in the face of cyber threats. Our cybersecurity services and arsenal of solutions include monitoring, defence, investigation and training tools based on the most recent advances in cybersecurity.
Specialized in defensive security (blue team), our team can monitor your network, servers, websites, endpoints, clouds, industrial control systems as well as your smart devices and Internet of Things (IoT).
Our experts possess various certifications recognized in the cybersecurity sector (CySA+, GSEC, CEH) and have worked in various vertical markets over the course of their careers. Our IT and data security solutions are world class and adapted to this ever-changing sector.
VULNERABILITY ASSESSMENT
Discover the potential holes in your website or your IT park before malicious digital pirates do. Our vulnerability detection application prioritizes potential risk, defending you beforehand.
// Vulnerability scan on a customized frequency basis with Taegis VDR
// Automated discovery of new devices with a network offering visibility on your access doors
// Creation of remediation plans;
// Prioritization of discovered vulnerabilities in relation to their context and severity
// Solution powered by machine learning, artificial intelligence and data science
// Deployment of treatment services on-site, on the cloud or by virtualization
SURVEILLANCE AND INTRUSION DETECTION
With access to our Security Operations Center (SOC), our cybersecurity analysts study the deepest corners of your network to prevent and block digital threats. You are thus protected from losing control of your sensitive information and from cyber attacks via our IT monitoring service
// Team of analysts specialized in responding to cyber incidents
// Prevention and detection services based on signatures;
// Detection tool and detailed oral response to network security events, IoT or cloud on a unique dashboard
// Escalation process and incident verification (sorting, surveillance, reports)
// Anonymous threat sharing system
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CYBERSECURITY AND THREAT ANALYSIS
Protect your employees and resources thanks to our team of cyber investigators. Our data and social network as well as dark web analysis including our automated threat alerts become your digital armour in cyber monitoring.
// Navigation of the dark web and deep web for corporate information or sensitive personal data from open sources (OSINT)
// Detection of data leaks or dumps unique to your organization
// Forensic services and cybersecurity analysis (malicious software) in a controlled and isolated environment (lab)
// Certified private investigators by the Bureau de la sécurité privée (Bureau of Private Security) for infiltration and investigation
// Privileged contact among provincial and federal police forces
CONSULTATION SERVICES, TRAINING AND CONFERENCES
Would you like customized training, are looking for conference speakers or have specific needs that require the utmost discretion? Our cybersecurity solution specialists will know how to create a proposal customized for you.
// Customized training relating to IT security, governance, cyber resilience, and data security (Bill 64 and Bill C-11)
// Workplace conferences concerning the best practices including issues more specific to cybersecurity
// Guidance during cybersecurity audits to obtain certifications (ISO 27001/27002, PCI DSS, NIST)
LEARN MORE
contact@cccmtl.ca
