safe environment for healthcare facilities, on providing exceptional patient care.
through an empathetic approach by specificallyguards to de-escalate crises
reinforcement: occupancy counting, hand sanitizing, distribution
A guide to the technologies and trends shaping the market
advanced infrared cameras, and more!
security professionals reflect on lessons learned from the first wave and into the second
By Alanna Fairey
When the novel coronavirus (COVID-19) was declared a pandemic earlier this year, hospitals began to reevaluate their security measures and how they would manage through the virus.
Brad Stewart, security manager at Kitchener, Ont.-based Grand River Hospital, shared that very early on in the pandemic, the hospital began to evaluate the possible challenges they would have to overcome.
Among those challenges was securing the facility.
“We went from visitors to no visitors and then we restricted how many doors
were open,” Stewart told Canadian Security. “With this facility, not all the doors lock, so we had to lock all doors that weren’t lockable and we had to get past that first hurdle.”
Stewart explained that another hurdle the hospital faced was ensuring that the hospital had enough staff at all of the entrances. He said that Grand River did not have a security contract in place, which led to him scrambling to find contract staff for a decent price.
“A lot of the [contract security] companies already had contracts in place with other facilities and then the pricing went up,” Stewart said. “I was able to basically call in a favour with a company and they were able to help us out...while we locked down.”
Similar challenges were experienced
at Hamilton Health Services, according to security manager Derek Bailey. Bailey said that ensuring that the hospital had enough resources to secure the facility was a challenge, especially in the early days of the pandemic.
“Making sure that we had adequate staff to secure our facility, while still being able to respond to any emergency incidents that might come up was one of the main challenges,” Bailey said. “We still have crisis in health care, we still have emergency situations that occur in the building, so it was really about resources — that was one of our bigger challenges.”
Stewart and Bailey agree that working in the hospital during COVID-19 posed more of a challenge for the mental health of their staff members, who have been struggling with the lockdown, caring for immunocompromised family members and general anxieties surrounding
COVID infection rates.
“We’re grappling with what we could do to try and help them cope,” said Stewart. “We’re looking at strategies, reaching out to our human resources, and our organizational development to just look at what we can do for these guys because they are struggling.”
For Bailey, as the manager, he admits that he felt a lot of fear for his staff, as several of them were getting anxious about the mixed messaging they were getting about safety in the hospital.
“A lesson learned was to make sure that we were able to give staff that support that they needed,” Bailey explained. “ We had to make sure that we briefed and adequately gave our staff as much information as possible about their role, what they were doing, how they prepared, make sure that they were wearing the right PPE so that their
anxiety level came down, because there was a lot of anxiety around COVID.”
While few were prepared for the havoc that COVID-19 would have on the world, health crises of the past acted as a guide to navigate through the current pandemic.
Health-care security veterans Bailey and Stewart have previously worked through SARS and H1N1 (Stewart said he is thinking of getting a T-shirt that says, “I survived SARS, H1N1 and COVID”). The experiences from SARS and H1N1 have created the need for all hospitals to have a pandemic plan in place.
him and his staff for some of the access control issues that the hospital has been facing.
“The reality was, every type of pandemic and every type of threat comes with a whole set of different parameters.”
— Derek Bailey, Hamilton Health Services
“The level of screening that we’re doing now I think probably will be our new normal — health-care facilities likely won’t be as open as they used to be because, from a risk perspective, we need to make sure that we know where people are going, and who they’ve been in contact with,” Bailey said. “I think there’s a lot of learning that has come out of this, but it’s ever-evolving.”
“The reality, was every type of pandemic and every type of threat comes with a whole set of different parameters,” Bailey explained.
“Our plan is put into a live document and it’s being altered and enhanced as we learn new things and we encounter solutions as we go. What has worked today might not work tomorrow, depending on what the new normal looks like.”
Reflecting on his experiences working through SARS and H1N1, Stewart said that it did not prepare him for the lack of personal protective equipment (PPE) that Grand River faced in the early days.
“Our purchasing department was one of the first to create a list of PPE that was required, so they came up with a preferred list and then they just hammered every supplier they could to get those supplies, and we created a regional warehouse,” Stewart explained. “The nursing union was very upset about the supply levels, especially when Trump said, ‘We’re not going to ship to Canada,’ and then we had no idea where we were going to get anything.”
Maintaining that COVID is unlike anything he has ever experienced, Bailey said that SARS helped to prepare
On Sept. 23, Prime Minister Justin Trudeau declared that a second wave of the coronavirus is already underway in most of Canada, after COVID cases in began to spike at an alarming rate.
Having worked through the first wave and enduring the challenges that came with it, Stewart and Bailey are approaching their security strategy for the second wave differently this time around.
“In the first wave, I did not have an established security contract,” Stewart said. “I now have a signed contract. I’ve actually explored having a second contract just in case the first one can’t supply enough guards.”
With the winter months quickly approaching, Stewart said that he is going to work with his community partners to ensure that the homeless populations are taken care of.
“It’s really about those partnerships,” Bailey said. “It’s the partnerships with the clinical teams, making sure that we have good relationships with the clinic managers and obviously partnerships with our providers. I’m very lucky that I work for an in-house security department so we are all employed by Hamilton Health Sciences.”
Over the years we have seen a rise in new surgical devices, treatment protocols, and medicine to combat a variety of medical challenges, but there’s another area where innovation is occurring, and that’s in the way clinicians are interacting with their patients. Today, telehealth visits and virtual patient monitoring have become a part of the healthcare delivery landscape. In this expanded model of patient care, hospitals are able to work smarter with their available resources, better protect the health and safety of patients and staff and conserve the use of personal protection equipment (PPE).
Much of this is accomplished by incorporating traditional security technology into typical clinical tasks:
• Observing the patient bed area and telemetry monitors known as the patient envelope
• Conferencing with patients and families
• Expediting medical response times, especially in case of emergencies
A video camera might be embedded with video and audio analytics to detect signs of patient distress and alert staff. Some facilities are integrating their in-room cameras with telemetry devices monitoring a patient’s vital signs. So instead of relying solely on clinical data, clinicians can see the patient’s physiology in real-time, which might reveal early warning signs of a problem.
Nemours Children’s Hospital has long been a proponent of using technology to improve patient healthcare. When the Orlando, FL hospital opened its doors in 2012 it became one of the first pediatric hospitals to integrate a host of networkbased systems that allowed clinicians to continuously monitor patient’s vitals and validate alarms around the clock.
The display boards Nemours used posted information, such as:
• Patient vital statistics: heart rate, oxygen saturation, etc.
• Patient healthcare medical records: nine health data points collected through EPIC
• High-risk patient watch: the acuity score of the sickest patients
• Paramedic assignments
• Emergency department traffic: what patients are coming into the hospital
• Real-time census: what’s going on at other hospitals in the area
• Operating room activity. Transport team activity: graphical mapping of where ambulances are and their estimated time of arrival
Watching monitors is not the same as watching patients but it does provide an additional level of care. Using smart technology in patient rooms was extremely helpful with pediatric patients; a sudden spike in temperature or heart rate might indicate a life-threatening event or it could simply mean the patient is getting agitated while he’s playing a video game.
When the COVID-19 pandemic sent the world sideways, Nemours was able to pivot with their network cameras and video management system to create a more touchless way of delivering patient care.
Martin Luther King, Jr. Community Hospital (MLKCH) is another example of what’s possible with smart technology. This community hospital in Los Angeles is the second busiest emergency department in Los Angeles county. Many of its patients suffer from substance abuse, mental health problems, or the physical tolls of being homeless. Adding pandemic patients to the mix just exacerbated the demands on hospital staff and resources.
This hospital recently upgraded their security command centre, integrating their network video cameras with a more advanced video management system from Genetec, to give their security team real-time visibility into alerts as they happened. Interested in learning how MLKCH pushed its security presence out to ensure it was maintaining the proper level of security for their staff, patients, and visitors? Read more about their touchless solution on axis.com/customer-stories
As Nemours and MLKCH have discovered, there are innovative ways to utilize surveillance technology and equipment beyond traditional security. Whether you’ve already implemented virtual patient observation or are now considering it, video and audio technology can act as a force multiplier now and in the future, supporting medical teams asked to do more with fewer resources.
Reach out to our team to discuss your current or upcoming projects in the healthcare / long term health space.
E: ca-insidesales@axis.com T: 1 800 444 AXIS (2947), option 1
With evolving healthcare demands, protecting patients, providers, and PPE is more challenging than ever.
By utilizing intelligent video, audio, analytics, and access control, you can supply security and clinical teams with the tools they need to provide a safer and more secure healing environment. See what’s possible with innovative Axis technologies to improve overall security, patient care, and business efficiencies.
To learn more: https://bit.ly/33SuiLW
Jeff is a respected and seasoned healthcare security professional with over 30 years’ experience in the security industry and over 20 years in the healthcare sector.
An active member of the healthcare security community, Jeff will raise industry standards by developing innovative training programs and processes to strenghten GardaWorld’s position as a leading healthcare security provider.
GardaWorld healthcare security services at a glance:
• 2M+ annual hours, representing 40,000+ hours each week
• 1,000+ hospital security professionals
• 100+ protected healthcare establishments
• IAHSS certified member
Jeff Young, CHPA, CPP jeff.young@garda.com +1 236 978-2992
GardaWorld contributes to a safe environment for healthcare facilities, allowing clinicians to focus on providing exceptional patient care.
• Patient Aggression Management through an empathetic approach by specificallytrained healthcare security guards to de-escalate crises
• Health and safety protocol reinforcement: occupancy counting, hand sanitizing, social distancing and face mask distribution
• Thermal fever detection through advanced infrared cameras, and more!
garda.com/healthcare
As healthcare facilities remain challenged with numerous threats regarding the global pandemic, we here at AppArmor thought it would be best to highlight some of the powerful uses of our platform. AppArmor can provide a number of benefits for your end users; the fact of the matter is, whether or not all your people are on premises, our software can help those same people into the new normal.
There’s no doubt that this new normal is a bit scary. Like anything new, it’s natural to be concerned; so much has changed so fast. It’s almost certain that anyone reading this has had their life altered by COVID-19. But that doesn’t mean that this change is a bad thing; on the contrary, the pandemic has brought into to focus some of the amazing and important work that you, our customers, do every day.
So how can AppArmor help? There are three main ways:
1. Unlimited and Detailed Mass Notifications
2. COVID-19 Specific Features and Resources
3. Personal Safety Tools that work globally
Let’s start with the notifications. As we mentioned in our case study published in April (and updated in June), we reached over 5 million endpoints via emergency alerts during the peak of the crisis. That is, through our customers’ use of our software, they reached their people quickly and effectively when they needed information the most. What’s more, these teams provided people with very specific information – in some cases even specifying what particular buildings were open/closed, and other minute details – to thousands of people in an instant. Those people became informed and re-assured that their safety teams and organizational groups were taking decisive action.
But these notifications haven’t stopped there. Numerous organizations on our platform have been providing ongoing updates to their groups of end users. Whether that’s via an AppArmor Safety push notification, or one of the many alerting options on AppArmor Alert, organizational safety teams have been in constant communication with their stakeholders on both COVID-19 and other topics.
Your people will continue to want information they can trust. Particularly in this age of misinformation and fake news, having a trusted means with which to communicate with your end users is extraordinarily valuable.
Over the past months our development team developed industry leading COVID-19 functionality. The crown jewel of these features is certainly our AppArmor COVID-19 Self Assessment tool. This functionality is in heavy use; at its daily peak, we’re
seeing 4 self-assessments completed per second, and over 70,000 per day. The crazy part – most organizations aren’t even at full capacity yet. We expect these numbers to greatly increase over the coming months.
The Self-Assessment Tool combines the AppArmor Content Management System, the Designer, with an intuitive COVID-19 questionnaire with all the most common questions from government authorities (e.g. your provincial government and the CDC or WHO). Our organizations are able to add their own questions and collect whatever data was needed to ensure their stakeholders would have a tool to declare their health status. The “Badge” bar code provided at the end of the process, makes it exceptionally easy for administrators at our partner organizations to ensure that those with symptoms were not granted access to the premises.
It’s not just about the Self-Assessment Tool though. Organizations have also included links via their AppArmor Safety apps or via a mass notification. These resources tend to include additional relevant updates regarding COVID-19. The aggregation of other resources has also proven to be a major winning strategy.
The final piece here is regarding the other functionality of AppArmor Safety apps. There is a tendency to believe that during COVID-19 that the other functions of safety apps are less relevant. For a number of reasons, this simply isn’t true. For one thing, our most popular features work globally; whether it’s Friend Walk, WorkAlone, or others, the user doesn’t necessarily have to be at your locations. For Friend Walk, the “walk” can be shared with anyone – even those without the app –anywhere in the world. WorkAlone can be configured to only require a third-party contact and as such can be made to work just about anywhere.
On the note of configuration, organizations have been using the high configurability of the AppArmor platform to modify existing features in light of COVID-19. For instance, the teams at some organizations have modified their “See Something, Say Something” feature to also include an option to “Report COVID Concern”. It has been an exceptionally effective tool to ensure proper physical distancing rules are being enforced at the organization.
Whether your people are on-premises or not, AppArmor apps and notification systems provide a number of valuable functions to help keep your people informed and safe in the new normal. Check out this video by AppArmor Co-Founder, David Sinkinson, who was interviewed for GSX+ regarding how AppArmor continues to play an important role at hundreds of organizations.
A family crisis illustrates why security can, and should, be about so much more than protection
By Martin Green
Ifirst started working in health-care security in 1985.
A hospital was the absolute last place in the world that I ever thought I would work.
They are usually horrible places. No one is ever happy to come to a hospital unless they are having a baby or visiting one. For everyone else, hospitals contribute to unhappy memories. Sometimes people come to a hospital to see someone for the last time and to say goodbye to them.
In 35 years, I have changed my perspective, including my dread about coming to work in a hospital. I have learned to love working in health care and I have thrived. But nothing prepared me for what happened to my family last September.
witnessed probably thousands of individuals deal with grief, fear and loss. But it was never me.
My son is only 32 and had never had a health issue in his life before this.
It started on a Friday morning. I received a phone call at work that my oldest son (who lives in the suburbs of Chicago) had been rushed to a hospital. There were no details, just the name of the hospital. I tried calling the hospital, but was unable to get any information from the emergency department. They promised that someone would call me back when they could. I waited. I was having a meeting in my office with one of our nurse managers at the time and she said, “Why are you still here? You should leave.” But I had no details, other than that he was in hospital. There was no point in leaving, especially since he was in Chicago. What could I do?
Martin Green
“My son almost died.” That’s the worst thing that I have ever told anyone. Ever! As a health-care security professional I have heard lots of people say that, but it was never me. I have transported hundreds of bodies in and out of morgues,
About 20 minutes later, I received a call from the doctor in the emergency department with details. My son had been found by his room-mate convulsing on the living room floor. He had vomited and was aspirating the vomit. The room-mate had rolled him over into the recovery position, most likely saving his life. My son was on a respirator, in a medically-induced coma. He was in life-threatening condition.
I had no option but to immediately book the next available flight to Chicago, rush home, grab my passport and pack a bag. As I waited for my flight, while I was in the air, and as I was driving to the hospital terrible thoughts were going through my mind. Was my son going to die? Was I going to have to plan a funeral and bury my son? How do you get a body across the border? What am I going to do with all of his assets? What if he survived but was now disabled? For the first time in ages, I prayed, and I sent a Tweet asking others to do the same.
It was the worst time of my life. For almost four days, I lived at his bedside, barely sleeping. He was young and strong and in good health. He fought, we fought, the doctors fought and he recovered. After being admitted to the hospital in critical condition on a Friday, he was discharged the following Thursday. There were a few after effects. He was tired and weak and needed time to rest, but he was healthy and alive. As I write this, he has made a complete and full recovery.
“Throughout this entire ordeal, there was something that I noticed. I saw the power of customer service in action.”
As we move forward with our advances in healthcare security training, we must focus on the importance of customer service. Security personnel are normally the most recognizable employees in any health-care facility. We are commonly the only staff who wear a uniform that clearly indicates what department we work in and what service we provide. People come to us for help and directions.
Using the principles of AIDET, we need to teach and train our staff to:
• Acknowledge the person/people that they are speaking to. Security guards need to stop and take the time to let the person know that they have been seen and that they will be helped. Your security staff needs to make eye contact, smile and acknowledge family or friends in the room.
• Introduce themselves to the people they are interacting with. It doesn’t have to complicated, just a simple “Hello, my name is _____ and I’m with security, how can I help you?”
Throughout this entire ordeal, there was something that I noticed. I saw the power of customer service in action. Every single person that I interacted with at the hospital — whether they were a doctor, a nurse, a cleaner or a security guard — displayed exceptional customer service. This experience demonstrated to me, more than ever, what health-care security is all about. It gave me a fresh perspective and a renewed commitment to ensuring that my health-care facility is as safe as it can possibly be, but also to ensure that all of my staff are trained to the highest standard for customer service.
Typically in a health-care security training program, we concentrate on concepts related to use of force, liability, risk management, emergency code response, report-writing, patrol, workplace violence, security-sensitive areas and other typical health-care security issues. But do we provide enough training in customer service? Do we stress the importance of customer service?
There are several books and programs in the health-care world that discuss customer service. Many health-care leaders have read the bestselling book, “If Disney ran your hospital” by author Fred Lee, published in 2004. He describes the concept of making a visit to a health-care facility as pleasurable as visiting a Disney theme park. Other hospital leaders have a variety of different models. At my hospital we utilize the AIDET (Acknowledge, Introduce, Duration, Explanation and Thank you) program.
This seems very simplistic and in some cases unrealistic. But it works. I have seen it and experienced it first-hand. As mentioned earlier, people are afraid in a hospital; they are dealing with stress, fear and grief. They don’t want to interact with a security guard at the best of times, but certainly never with a bad-tempered, rude or unhelpful one.
• Duration: Tell your visitors how long it will take to help them or how long they will have to wait.
• Explain step-by-step what they can expect next, answer questions and let the client/co-worker know how to contact you.
• Thank the client, family or co-worker for their time, patience and co-operation.
I have witnessed and experienced first-hand how this approach can make people feel at ease and more comfortable when they interact with a member of the security team.
The first and most important step in the Use of Force continuum is Officer Presence. Security guards often have an intimidating presence. There are occasions where that can be useful, but more often than not, it can lead to increased tension. A friendly, welcoming approach will often have a very positive result.
Over the years, I have learned to practice the AIDET approach when I deal with the public. When a security guard needs to have what could potentially be a negative interaction with a member of the public, it can be made easier by the approach and demeanor of the guard. A tempered and restrained approach can often lead to a reduction in tension and agitation.
Customer service is perhaps the most important role that a security guard can offer to their health-care facility. A customer service approach to security can only benefit your health-care organization. I have seen it work and after my recent experience with my son, I now have an even better understanding of how important and impactful it can be.
Martin Green is manager of security, telecommunications & emergency preparedness at Baycrest Health Sciences and the 2017 past president of the International Association for Healthcare Security and Safety (IAHSS).
Achildren’s hospital was ready to elevate its mission for improved patient care and powerful research and development. To do this, hospital leaders were beginning plans to build a new patient tower with a focus on pediatric cancer care. But the systems in place, including security and HVAC, were not enough to support this expansion. They needed to work with a partner who could manage the construction, design, installation and service of the hospital’s new and upgraded systems. And because of the lasting impact of the project – up to 30 years – the hospital required a partner who could service the facility for years to come, no matter what challenges lay ahead. Because of Johnson Controls scale and expertise, it was selected to take on this challenge to create a healthier, comfortable and secure space for patients.
Enhanced security and HVAC systems for an efficient and healthy hospital
Johnson Controls serviced the entire hospital’s access controls and video surveillance technology, an integral part of the hospital’s mission to reduce theft. The Johnson Controls Integrated Security team leveraged the Centers of Excellence (COE), a centralized location hosting some of Johnson Control’s top engineers, to review safety standards and engineering drawings to provide world-class support to the hospital’s local Johnson Controls team. These security improvements allow the hospital to monitor and track exactly who is accessing the facility.
By investing in upgraded systems, the hospital has become a safer and more comfortable environment for children to heal and for staff to work.
In addition to these security measures, Johnson Controls worked with the hospital’s engineering and construction firm for the construction of the patient tower. To support the tower, Johnson Controls built a new central plant and installed new HVAC components including fan coils, chillers and controls. Keeping in mind the tight space constraints, Johnson Controls centralized the smaller modular chiller plants to improve reliability and energy savings. In addition, cogeneration power with heat pumps provided energy savings
and a hot water source for the hospital. These implementations would keep the hospital environment comfortable and highly efficient, while enhanced HVAC systems could contribute to improved Indoor Air Quality (IAQ) and control the spread of disease.
optimized patient experience through long-term services
By upgrading access controls and video surveillance, the hospital has prioritized its security. In the past, the hospital had struggled with employee theft, asset loss and medication errors. By installing cameras with new medicine cabinet access control locks, the hospital is able to keep valuable medical supplies safe and has saved millions. Further, with the latest in HVAC technology, the central plant efforts show a 4.2 year payback. By investing in upgraded systems, the hospital has become a safer and more comfortable environment for children to heal and for staff to work.
For hospital leaders, maintaining a safe and healthy hospital environment is more critical than ever in the wake of the COVID-19 pandemic. Learn how you can make healthcare facility upgrades to support your long-term goals at https:// www.johnsoncontrols.com/healthcare.
We power the mission of hospitals to deliver superior patient experiences with safe, efficient and optimized environments.
To find out more today please contact Danny Zavaglia: Danny.Zavaglia@jci.com or 416.629.3508
COVID-19 has thrown into sharp relief the need for technology solutions to be flexible and adaptable. As we move into 2021, there are now increased demands on your essential distributed workforces to perform duties beyond what was required pre-pandemic. Your business is responsible for keeping your guards safe and properly equipped with the tools they need while remaining accountable to your customers and contracts. With no firm answers on what protocols may stay long-term, or what else the future holds for the security industry, it’s more important than ever for your holistic software management solution to support your evolving needs.
Mobile workforce management tools and employee self-service tools can be used to communicate with field-based employees, collect information, and in some cases, track the history of responses to health questions. A workforce management solution with reporting functions and simple messaging can help ensure your guards are as safe as possible while on the job and minimizes the risk of transmission of illness.
Your workforce management solution should offer forms to communicate new risks and protocols to guards and capture acknowledgement and understanding of these requirements. These forms could include how-tos, safety procedures and personal protective equipment (PPE) instructions. Employee self-service portals can also be leveraged to communi-
cate safety messages and house things like best practices and supplemental policies.
In addition to regular inspections as part of existing contract obligations, customers are asking security contractors to be their eyes and ears across more functions like cleaning and management of other third-party contractors. Simple assessment and inspection tools can help guide security officers through cleaning inspections and provide instant reporting to your end-customers.
Security officers may also be tasked with screening all visitors and entrants to a building. This is another example of how forms can help streamline screening processes, ensuring standard execution by your officers and providing crucial reporting to your customers including
visitor details like name, contact information and purpose of visit along with temperature and exposure risk assessments.
Even when times are good, we know that security contractors face thin profit margins. So, when times are tough, streamlining and connecting your core business functions and remaining flexible is even more important. Although everything can’t be anticipated or controlled, the right holistic software solution created specifically for security companies can be used to proactively address and mitigate some of the side effects. Your services are essential to keeping the world safe and secure. Your software solution should be essential to you, no matter what new challenges life throws your way.
For more tips and information on the importance of flexible and adaptable software, download our eBook.
Convergint Technologies is a global leader in service-based systems integration. Founded in 2001 with a mission to provide unparalleled customer service and operational excellence, Convergint delivers innovative, thoughtful systems that solve the world’s most complex building safety and security challenges.
As one of the world’s largest systems integrators, Convergint designs, installs, and services electronic security, fire alarm, and life safety systems for large, multi-national corporations and technology companies. Convergint proudly partners with healthcare systems and several Fortune 500 companies across North America, Europe, Asia Pacific, and LATAM. The company’s promise, and its number one objective for the last 20 years, is to be its customers’ best service provider.
The 20-year-old company prides itself on its longstanding Values & Beliefs, all of which serve as a compass for the business. The ten principles are the driving force behind every decision made, including the company’s responsibility to serve, provide, and deliver to employees and customers, along with its unwavering commitment to the greater good of the communities in which the company has a presence. Convergint Nation is comprised of 5,000 colleagues around the world, and its extraordinary corporate culture is based on integrity, authenticity, accountability, and fun.
requests, Convergint provides the integration and service needed to keep teams feel safe and secure.
Technology continues to rapidly evolve, and as it does, the installation and servicing of security devices, fire alarms, and life safety systems become increasingly complex. Convergint’s team of certified professionals remains dedicated to innovation, evolving, and continually learning to efficiently deliver quality service and the recommendations required to remain safe and secure today, tomorrow, and in the future.
Security and IT departments have the same goal: creating and securing an efficient hospital that provides optimum care and safety—which is where Convergint steps in.
Convergint understands the challenges facing healthcare organizations today as they seek to maintain safe and secure environments for medical personnel. Whether it’s improving patient care and management, executing organizational policies and procedures, or meeting regulatory compliance
Facilities across the world have witnessed increased footfall traffic this year from both patients and staff members. Security needs to follow suit as the traffic increases, and response and reaction procedures must remain intact. Convergint works with facilities to identify technology solutions using tools such as intelligent surveillance and audio analytics to develop internal communication strategies to prepare those on-site for better outcomes. These integrations ensure patients’ and employees’ safety, allowing healthcare facilities to operate in the safest environment possible.
In addition to passive protection, Convergint helps facilities identify ways to modernize their networks and leverage network video analytics for active protection, including identifying potential threats and reporting incidents in real-time to the proper personnel.
Learn more about who we are and what we do at www.convergint.com or follow our Newsroom, LinkedIn, or Twitter.
