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Notes from the Rental Mart
by Patrick Flannery
The Calgary show buzzed with industry talk.
PNothing wrong with a little healthy competition. It keeps everyone sharp.
eace is breaking out all over. If you take a close look at our photos from the Rental Mart in Calgary, you may notice something strange: American Rental Association staff and board members at the Canadian Rental Association Hospitality Night, and vice versa at the ARA's panel discussion and reception the next day. It was nice to see. Things have been a bit frosty since the ARA/CRA split four years ago. Certainly no one was going to each other's hospitality events at the last ARA Show. This is not to say all wounds are healed or that things would ever go back to the way they were, but it appears some olive branches have been extended and accepted. Good. It makes little sense for associations to be in conflict when they are both not-for-profit organizations pursuing the same goals of serving the industry. Nothing wrong with a little healthy competition, of course. That keeps everyone sharp and doing their best. I think it might be a good thing for Canadian rental stores to have two groups striving to meet their needs best. Discussions at the Rental Mart were lively and interesting as usual. Thanks to all attendees for the enthusiastic participation in in Dawn Bloomer's excellent session titled the Seven Drivers of Business Value. Bloomer broke everyone into groups to compare notes on how their businesses were doing on her key metrics of leadership depth, systemized operations, growth strategy, recurring revenue, risk management, customer base and scalability. I was impressed with how deeply everyone had thought about these things and I could see the wheels turning as people freely shared their own conditions, as rental people do more than any others. One participant talked about a survey she'd conducted of her order history that revealed her store was getting half its revenue from just 20 customers out of 1,700 in the database. Now that's
information you can use. We even kicked around some ideas for additions to her fleet that might draw in more of those occasional customers.
Shane Norton, an economist from the CRA's forecaster, S&P Global, painted a picture of the year ahead where overall rental revenues rise by about five percent. That would outpace overall construction growth, which he projects at a measly two percent. The discrepancy points to a nice feature of our business where, to some extent, we do OK in both up and down markets. Strong construction activity obviously drives demand for our fleet as contractors use up their owned inventory and need more. But in slow times, contractors may elect to rent instead of buy. Honestly though, contractors are renting so much now that I wonder how strong this effect even is. The recent estimates are that, on average, half the equipment on a jobsite is rented. Much depends on what interest rates do through the end of this year and into 2025 and whether the Bank of Canada moves strongly enough to stave off the dark clouds of recession that are starting to swirl around the economy. Unemployment has already taken a worrying upward tick. We need continued cuts to get housing and commercial building moving again. Right now, it's just infrastructure spending that is keep us afloat.
The three wise men of the ARA's How We Did It panel drew a great crowd and had some keen insights drawn from about 100 combined years of rental experience. The neat thing about that group was the different paths they'd taken. Ed Dwyer has owned a rental store for over 40 years and is still growing and going strong. Jim Clipperton built his business from one store to four plus Bobcat dealerships, then sold to Sunbelt and is living the dream. Rob Wilson climbed the ranks at Stephenson's and is now COO. There's a lot of ways to get ahead in the rental business. CRS
INDUSTRY NEWS
FRIENDLY CALGARY WELCOMES RENTAL MART
The Canadian Rental Mart took place for the first time outside of Ontario on Sept. 11 and 12 at the BMO Centre in Calgary. Almost 200 attendees took in exhibits from 67 rental equipment vendors. Rental store owners and managers from across western Canada came to the show. Vendors included Canada's bestknown names in rental equipment supply.
Dawn Bloomer of Productive Pressure gave a rapt audience a lot to think about with her Seven Drivers of Business Success workshop. It wasn't just sitting and listening - Bloomer got attendees into lively breakout conversations about their business challenges and even doing some colouring. It was a capacity crowd at the legendary King Eddy for the Canadian Rental Association's Hospitality Night after Day One of the show. The city of Calgary gave out hats to out-of-town visitors. Day Two closed with the ARA's excellent How We Did It panel featuring industry legends Rob Wilson (Stephensons), Ed Dwyer (C&T Rentals) and Jim Clipperton (Nor-Val Rentals). The discussion focused on how each panelist built their business and what they learned in their decades in the industry. The Rental Mart returns to the Toronto Congress Centre Sept. 30 and Oct. 1, 2025.
"As president of the Canadian Rental Association, I am honoured to have attended this year's Rental Mart in Calgary," commented Sheldon Fingler of Infinite Event Services. "The event was a fantastic opportunity to connect with industry leaders, explore innovative products, and exchange valuable insights. The energy and enthusiasm among exhibitors and attendees truly highlighted the strength and growth of the rental industry in Canada. We are grateful to everyone who contributed to making this event such a success, from the organizers to the participants, and I look forward to seeing the continued impact this community will have in the years to come."
JOHN KING PASSES
John King, founder of Total Equipment Sales and well-known rental industry leader, passed away on Sept. 5 at the age of 79. Total Equipment Sales is being run now by his stepson, Mark Romanelli. The official obituary reads: It is with great sadness to share the passing of John King, who left our physical world Sept. 5 in Toronto Ont. [...] John was an incredible man to so many – from the friends in Bay Ridges Pickering where he lived for most of his life to the fishing community across Lake Ontario. He was nothing short of an icon in the North American construction equipment rental business. John started his own business – Total Equipment Sales – in the early 1990s after a long career with Polyquip. He utilized his extensive network and built a very successful manufacturer sales agency that distributed products across the construction industry. John brought the family into the business later in life and the family will continue to support John’s legacy. John will be known forever as a straight shooter and a man of his word. As much as he loved boating, fishing and his work, he loved helping people more than anything. If anyone needed a place to stay or an odd job to earn extra cash, John was the man who stood up first to lend a hand – and it truly made him happy. John was a warrior until the end – he had conquered illness so many times and kept getting up swinging. When he knew it was time, he was calm and happy and surrounded by love.
COMING EVENTS
Oct. 15 - 18
Canadian Rental Week Online crarental.org
Oct. 16
CRA Open House Stoney Creek, Ont. crarental.org
Nov. 4 - 7
The Tent Show
Uncasville, Conn. matramembers.org
2025
Jan. 7 - 9
Landscape Ontario Congress Toronto locongress.com
Jan. 28 - Feb. 2
The ARA Show Las Vegas, Nev. arashow.org
Feb. 12 - 13
Concrete Expo Toronto canadianconcreteexpo.com
March 26 - 27 Quebexpo Drummondville, Que. crarental.org
Sept. 30 - Oct. 1
Canadian Rental Mart Toronto canadianrentalmart.com
BUSY TIMES AT CRA
Mandy Consoli has joined the Canadian Rental Association in the role of executive coordinator. Her background includes bookkeeping, website design, event management and she’s even trained on operating forklifts and lifts. She has proven herself very quickly to be an asset to the association. Consoli provides topnotch assistance to members; takes care of the website; updates accounting; organizes events and more. "Welcome to the team Mandy!" said executive director, Melanie Misner.
In other CRA news, the association will launch an online event called Canadian Rental week Oct. 15-18 featuring online educational presentations and discussions. Topics will include Why Rent; Careers in Rental; and Relationships in Rental. The event will be promoted on social media and crarental.org using the hastags #CanadianRentalWeek #EquipmentRental and #EventRental. The CRA will also welcome members, partners and industry leaders to an open house at the Stoney Creek office at 1290 Arvin Ave, Unit 18 from 4 p.m. to 7 p.m. on Oct. 16.
Every third Wednesday of the month the CRA hosts an online gettogether at 1 p.m. EST for "Coffee & Questions” with members and partners. It's an opportunity to connect virtually to chat about the industry, the association, share ideas and meet peers from across the country.
TOROMONT ACQUIRES TRI-CITY EQUIPMENT RENTALS
Toromont Industries has acquired Tri-City Equipment Rentals, a heavy-equipment rental company based in Guelph.
"The heavy equipment rentals market is a long-term strategic focus area for us," said Toromont president and CEO, Mike McMillan. "This acquisition expands our Toromont Cat heavy rents business to better serve and expand our customer base and provides a rental hub in the southwestern Ontario region. We are pleased to welcome the Tri-City Equipment Rentals team to the Toromont family."
McMillan added that Tri-City Equipment Rentals will continue to operate as usual, with company president Jeff Armishaw joining the Toromont team as a strategic advisor. The purchase price for the transaction was not announced.
INDUSTRY NEWS
ARA PREVIEWS 2025 SHOW
The American Rental Association's annual trade show is returning in 2025. Next year's edition has a few twists in store with a shift to a mid-week schedule in 2025 and the return of Future of Equipment Rental. The schedule kicks off with Future of Equipment Rental on Jan. 28. A full day of education sessions is planned for Jan. 29 and a three-day trade show will take place from Jan. 30 to Feb. 1.
“We are excited to introduce a change in schedule for The ARA Show 2025 that will better accommodate our members and prospective members as they plan for a successful year ahead,” said Christine Hammes, vice-president of association services and events.
Future of Equipment Rental will be a full-day education and networking workshop for those in equipment rental on Jan. 28. After a successful debut in 2023, the workshop returns with speakers and sessions focused on new technology and emerging trends for any size rental business. Future of Equipment Rental takes place one day before the start of The ARA Show and requires a separate registration fee.
The ARA Show 2025 officially kicks off with a full day of education on Jan. 29. The mid-week date is a change from the traditional schedule but will continue to offer exceptional sessions focusing on a variety of relevant topics for rental professionals at every level.
The keynote session will be delivered by David Pogue on Jan. 30. A technology expert and speaker, Pogue is a New York Times bestselling author of Pogue’s Basics, a series of essential tips and shortcuts, as well as several books in the For Dummies series.
KOHLER REBRANDS
Kohler Energy has officially rebranded under its new corporate name, Rehlko, marking a major milestone in the company’s 100-year history.
Rehlko will continue operating as an independent enterprise. The company became a stand-alone entity in May 2024 when Platinum Equity completed a transaction with Kohler Company to establish then-Kohler Energy as a stand-alone business. Platinum Equity is the majority owner of Rehlko with Kohler Company remaining an investment partner.
“We are embracing our future as an independent company with the new Rehlko brand and celebrating our legacy and our commitment to tackling the most complex energy challenges and the values that guide everything we do and stand for,” said Brian Melka, Rehlko's CEO.
Rehlko will continue to provide control through a comprehensive range of energy solutions including power generation, energy storage and renewable energy technologies among others.
“This rebranding is more than just a clever name change. The letters that comprise the name Rehlko reflect our 100-plus years of rich heritage under the Kohler brand and represent a bold step forward in our journey to continue building and powering a sustainable energy future,” said Francis Perrin, chief brand and sustainability officer at Rehlko.
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TOP 10 UNDER 40
CANADA'S TOP 10 UNDER 40 RENTAL PEOPLE
There's a bright future ahead with these young leaders at the helm.
Welcome to our 2024 look at outstanding younger people in the Canadian rental industry. We say “younger” because, as many comment, 40 is not really that young. However in the demographics of rental store owners and managers, it kind of is. For many years now, rental leaders have looked around at association meetings and trade shows and lamented all the grey hair. Who, they wondered, would step in to carry on their businesses and serve their customers when they decided to step aside? Dedicating your life to entrepreneurship and the 24/7 commitment that running a business requires has not been a popular option for recent generations. Those who have done so should be recognized and celebrated in hopes of encouraging more young people to take on careers in rental. This feature is Canadian Rental Service’s small contribution to this effort. Not everyone here runs their own business. The process to select honourees was not competitive – nothing here is suggesting anyone is better than anyone else. We just know you will enjoy reading these inspiring stories of men and women in the prime of their lives doing great things in the rental industry and loving every minute of it.
STARTED YOUNG
Blake Menning, 40, dreamed of being an entrepreneur and successful businessman since he was six years old. “I would sell candy to other kids in school,” jokes Menning. “I started running my own business as a kid.” In 2007, Menning got a degree in finance and accounting and later a master's in business. In 2014, he was met with an opportunity to invest in the Alberta-based rental company, All Choice Rentals. At that time, All Choice
Rentals was a small business with only 16 employees and one location. Menning, alongside his business partner, developed the company into the success that it is today with Menning focusing on the operational side. “Now we have 116 employees across nine locations,” he says. “It’s a challenge but that’s what makes every day exciting.” Menning is now the vice-president of the company and looks after sales of the entire operation. He attributes the company's success to the excellent customer service they provide. “It’s important to react quickly,” says Menning. “You always have to make sure the customer is happy.” His favourite part of the job is that every day is unlike the other. “I am always adapting,” he says. Which, to him, is what makes this industry special. Menning is touched that he is nominated as a Top 10 Under 40. “I have no words,” he says. “I’ve always prided myself on going above and beyond. So it’s nice to know my efforts are noticed.” Menning believes there is always an opportunity to grow in this industry, through hard work and willingness to learn. “There's a lot bigger companies out there and we didn’t come from money,” he says. “We just always found a way to say yes.” His biggest advice to industry newcomers is, “Surround yourself with good people who empower each other.”
Blake Menning, All Choice Rentals
PLAYING WITH BIGGER TOYS
Thirty-three-year-old Cameron Baldwin of Mississauga, Ont., grew up loving all things Tonka. “I used to run around with these little trucks and excavators,” he jokes. Baldwin’s father was a mechanic so he was surrounded by equipment and
was constantly helping out in the shop. “The industry was always something I wanted to be a part of in the back of my mind,” he says. Although he considered getting involved in rentals, Baldwin graduated in 2014 with a degree in politics and governance. After university, Baldwin was a successful technology salesman and was recruited by Battlefield Equipment Rentals. In 2018, he started as an account manager for the Scarborough territory in Toronto. “I love the hustle and bustle of the construction equipment rental and sales industry,” says Baldwin, who thrives in community-based work environments. “The best part is being on-site with the amazing team that is using our products.” He continues, “You get to see incredible projects our customers are using equipment for.” In 2020, Baldwin was promoted to sales manager of the entire Greater Toronto Area, making him the youngest sales manager on the team. “You get humbled a lot in this industry,” says Baldwin.
“You think you may be an expert but there is always something to learn, especially from customers.” A big part of why Baldwin loves his job with Battefield is the people he meets daily. “You meet the coolest, nicest most down-to-earth people.” His biggest piece of advice is to value relationships you make in the industry, “even with superintendents,” he jokes. Baldwin is incredibly grateful to be nominated, “It means a lot.”
KICKING BUTT IN RENTALS
Thirty-three-year-old Doug Pinder was born and raised in Winnipeg, Man., and has been working with C&T Rentals for the last 14 years. He was introduced to the rental industry at a young age, through his father, who was a truck driver for the company. Pinder did some landscaping here and there, however he spent most of his early career as a taekwondo martial arts instructor. It wasn’t until he was 18 and graduated high school that he
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Cameron Baldwin, Battlefield Equipment Rentals
TOP 10 UNDER 40
joined C&T Rentals as a labourer. “I got drafted in joining my dad,” jokes Pinder. Growing up, he always had interest in the rental industry. “I saw how much my dad liked the job.” Plus, he found the rental industry to be interesting and a “cool business choice.” Today, he is the general manager for three locations across Winnipeg. Pinder attributes his success in the business to the mentors he had
when he joined. “A lot of people gave me great advice,” he says. “They really took me under their wing.” Some of the best advice Pinder received was from Laverne Olson, a salesperson at C&T Rentals, who always taught him to treat customers like friends, rather than a money grab. “You have to look after them,” says Pinder.
“That’s what he told me.” Pinder’s favourite part about the rental industry is the connections it creates. He explains he is always meeting new people and has developed many friendships outside of the work environment because of job.
Pinder also enjoys that the rental industry is always teaching him something new.
“I’ve been in this market for 15 years,” he says. “And I learn something different every day.”
IF THE GLOVE FITS...
In 2022, Jesse Miller, 31, moved from Abbotsford, B.C., to One Hundred Mile House, B.C., in the pursuit of owning a
rental company. With Miller’s previous work experience with excavating and landscaping, he felt owning a rental business would be a great opportunity. So, in March of that year, Miller purchased Gopher Rentals. What made Gopher Rentals stand out from the rest was the equipment, explains Miller. “I had
Jesse Miller, Gopher Rentals
Doug Pinder, C&T Rentals
already had plenty of experience maintaining and using the equipment Gopher had,” he says. “It was a great match.”
As a business owner, Miller is tackling plenty of roles as a salesman, repair man and customer service representative. For Miller, this industry is always allowing growing and learning opportunities. The many hats he is required to wear means he is always tackling unique challenges on the daily. “It’s busy work,” says Miller. “But very rewarding.” Since moving to One Hundred Mile, Miller has grown close to his community. To him, helping his customers and providing an in-need service has been the most valuable.
Gopher Rentals has created personal connections for Miller with his customers. “Often in small towns, you have less competition but you have to make sure you treat your customers right,” says Miller. “You want to make sure they come back.”
Although Miller has only been in the rental industry for two years, he feels right at home in the industry. “It is the glove that fits all fingers,” he says.
WON'T BE DENIED
Twenty-three-year-old Johnny Makris of Laval, Que., started his trailer and rental equipment company, Loc-Equip, in 2021 after his father, Kosta Makris, encouraged him to pursue his dream of owning a business. He worked in a mechanic shop that rented trailers on the side. “I saw the business's potential,” says Makris, who approached his former boss to create a partnership. Although he was an extremely
hard worker, one who rarely took his lunch and worked six days a week, his boss denied the rental opportunity. And so, with the business knowledge he had and passion under his belt, Makris bought a trailer and started renting it out. “It grew slowly at first,” he says. “But, in the past three years, the company has grown so much.” Initially, he started with only six trailers but ended the season
with 35. “It started with me and my dad,” he says. “And we worked so hard, and the customers kept coming back.” Makris has always wanted to be an entrepreneur and was heavily motivated by the successful business owners around him, including his former boss and father. “It is so meaningful to hear other entrepreneurs' stories,” says Makris. “And contractors appreciate my service, making the job
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Johnny Makris, Loc-Equip
special.” His biggest piece of advice to those starting in the industry is to “give it your absolute everything, you have to go in with nothing to lose.” Makris, who has been running Loc-Equip alongside his father, feels humbled to be nominated. “I’ve been working so hard,” he says. “So it did not come as a surprise.”
KEEPS THE TRAINS RUNNING ON TIME
Niagara-born and raised Megan Snary, 31, got involved in the rental industry after deciding to make a career change. Although she enjoyed her job as an equipment coordinator with CN Rail, she felt it was time for something new. “I wasn’t being challenged anymore,” says Snary. In 2021, she applied for a role with Red-D-Arc Rentals as a fleet organizer. Snary was unsure if she was qualified for the job, but to her surprise, she was hired. Snary shares that the role was overwhelming, but she “fell in love with the job.” Her passion for the position was recognized and she was promoted to branch manager only two years later. “The job is so fast-paced,” says Snary. “Which I like because I’m being challenged on an everyday basis,” she says. Snary manages a team of 15 and is responsible for all day-to-day operations moving smoothly. “No two days are the same,” says Snary. “Work is always interesting.” Although the job can be difficult and unpredictable, Snary thrives in environments that
require her to juggle a lot. “I have a personality that does well under a lot of pressure,” she says. “I always have to be adaptable.” When reflecting on her past occupations, Snary feels working in the rental industry has allowed her an opportunity to grow as a leader. “It’s important to ask for feedback and see where there is room for improvement." To Snary, constantly learning makes her excel at her job. “Sometimes you have to put your head down and work hard. So, that’s what I do.” Snary is so dedicated to being a good employee that her former CN Rail boss was the one who nominated her. “It feels good to be recognized for everything I’ve achieved,” says Snary. “I'm very honoured.”
CAREER ON A ROCKET
Mike Wijayasundar, Cooper Equipment Rentals
At only 11 years old, Toronto-based Mike Wijayasundar was introduced to Cooper Equipment Rentals through his uncle, Henry Michael, who was a plant manager. Wijayasundar was always interested in construction equipment from a young age, but it wasn’t until he was 14, in 2003, that he started working with Cooper Equipment Rentals as a yard coordinator. After high school, he went to college for business, with the goal in mind of one day running a successful company. During this time Wijayasundar continued to work with Cooper as a co-op. The opportunities
Megan Snary, Red-D-Arc Rentals
TOP 10 UNDER 40
with Cooper remained consistent and by 2011 Wijayasundar was the rental coordinator for Carlaw, Ont.
Now at 34, Wijayasundar is the regional manager for all of southern Ontario. “There was a level of comfort going into Cooper,” he says. “I would have never thought my career turned into what it is.” Wijayasundar has learned so much about the rental industry through his time with Cooper. “The industry is so unique, there is never the same problem twice.” Although he feels there is never enough time in the day to get work done, Wijayasundar is always happy to tackle a new challenge. “Always keep an open mind,” he says when problem solving. “And keep your chin up.” Wijayasundar was nominated by the president of the company, Darryl Cooper. “I’ve been in this industry my whole life, so it feels good to be recognized,” says Wijayasundar. He feels that the company has welcomed him with open arms and pushes him towards success. “I feel lucky because I have a great work-life balance,” he says. “And you don’t always get thatbut here we really put our people first.”
KEEP 'EM SMILING
At 25 years old, Josh Rideout of Sylvan Lake, Alta., has an impressive set of skills under his belt. Initially he went to school for engineering but made a career change and pursued his passion for aviation where he attended flight school and received his pilot's license. Rideout worked as a contract commercial pilot and
Josh Rideout, Tempheat
while in the midst of looking for another job he came across Tempheat in Calgary. In 2022, Rideout was hired as a driver, “My boss gave me a shot even though I had no previous experience,” he says. Rideout ended up falling in love with the industry and the opportunities it presented him. “I am always growing, no two days are the same.” Over the past two years, Rideout’s abilities progressed and was offered more jobs to take on. Currently, he is working towards receiving his gasfitter A ticket and has been promoted to service technician. Rideout’s favourite thing about the industry is its diversity in challenges, “One day I’m working on a heater, the next I’m fixing a truck,” he says. “There is always a new puzzle to solve.” Advice he offers to those starting out in the industry is, “Keep an open mind.” His willingness to try new things has made it possible for him to excel in the industry. His goal is to never stop learning and one day manage a rental business. And although he is fairly new to the industry, he is incredibly passionate about the market and its people. “I always try to do my best and keep a positive attitude,” he says. “Try to keep people smiling around you.”
GETTING PAID TO HAVE A GOOD TIME
For 22-year-old Benn Fingler, the rental event industry has been a part of his life since he can remember. Fingler, born and raised in Morinville, Alta., grew up with his parents running their own company, Infinite Event Services. “I remember helping out my dad,” says Fingler, who loved to tag along with his father and join him on deliveries. His parents started their business after he was born, explains Fingler. “My dad took a massive leap of faith in himself and started the company.” Fingler was always interested in joining his parent's business. He found the event industry incredibly exciting and started to develop a passion for it at a young age. At, 14 Fingler worked for Infinite over the summer washing dishes, setting up tents and learning how to DJ. After high school, he joined fulltime and became the youngest certified stage line technician in the company. Today, Fingler works as a “jack-of-all-trades” in the
Ben Fingler, Infinite Event Services
business, working as a stagehand to DJ and technician. “There’s nothing I don’t do,” he jokes. Despite the late nights, Fingler tends to work he adores the job, especially when it comes to weddings. “A bride came up to me and said ‘This is my fairytale wedding. Thank you so much.’ And it means a lot to hear.” Transforming a space from an ordinary parking lot or rental space to a one-of-a-kind venue is Fingler’s favourite part of the entire process. “The client walks through the door and they light up,” he says. Fingler does his absolute best to make his client's dreams a reality, “We have a massive impact on these people, especially on very important days.” Which is why, the job means so much to Fingler. “I get paid to have a good time,” he jokes. “I couldn’t see myself doing anything else.”
HAS ALL THE RIGHT ANSWERS
Basil Payne, 31, has been working in the rental industry since 2013. When he was in high school, he moved from Acton, Ont. to St. Thomas, Ont., and was introduced to
St. Thomas Rent-All through his girlfriend, now wife, Mary Payne. Her father, Jeff Campbell, hired Payne as a service technician when he was in need of a job. “That’s what got my foot in the door,” says Payne. After graduation, he attended college for computer systems but quickly realized
he did not like it. “I hated it. I am much more of a hardware guy,” he laughs. Which promoted him to grow his career with St. Thomas Rent-All. From changing oil and spark plugs to maintenance and truck driving, Payne was doing it all with St. Thomas. Then in the fall of 2023, Payne and his wife made the leap and purchased the company from his father-in-law. “He was retiring and ready to move on,” says Payne. “We will be the third generation of a family-run business.” Initially, when Payne started, St. Thomas Rent-All was only a five-man shop but has grown twice that amount. “There are lots of challenges and growing pains,” he says. “But we’ve also grown alongside our customers and peers.” Payne’s best piece of advice to those trying to excel in the industry is, “Don’t be afraid to ask questions.” For him, that was a key factor to why he was able to develop his knowledge in the market. “If you don’t know something for a fact, make sure to do your research,” he says. “It’s not about having an answer, it's having the right answer.” CRS
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Basil Payne, St. Thomas Rent-All
The kids are all right
by Russ Dantu
At the time I am writing this, I am currently in St. John’s, Nfld. We’ve just spent a fabulous few days in the hamlet of Bonavista, close to Trinity, where we took in whale watching, dolphins, sunfish and a few puffins. The small town customer service almost always makes me smile and Bonavista did not disappoint. We actually went to the same place for dinner, two days in a row, because we enjoyed it so much the first night. Was it the food? Yes. Was it the east coast live entertainment? Yes. Was it the incredible service from a young lady by the name of Jada? Absolutely!
Jada is a senior in high school. She coaches the top school hockey team in Bonavista (a town of about 3,500 people) and plays hockey on the U18 team which is the top team in Newfoundland. She’s getting ready to go to university to be an anesthesiologist. Jada has a lot going for her!
Young people often get a bad rap for sending off vibes of entitlement and sometimes this is true. Some young people seem to think they are worth X amount without any work experience or education. They just feel like they should have the big salary, nice car and expense account when they are hired and then they’ll prove what they can do after (hey, even older people think this sometimes when applying for a new job). But not all young people are like this.
Jada was not only an exceptional waitress who looked after us well but she had this sparkling personality to go with it. She was singing to all the east coast songs that were being played by the talented guitarists as she made her way from table to table to check in on her dining guests at the Rugged Rocks Gastropub.
The second night we were there, she saw that my mother-in-law (88 years young) was enjoying the music, so she came over, grabbed her hand, and said “Would you like to come up and dance with me?” My mother-in-law was in heaven. I wasn't about to ask her to dance because she probably would have ended up with two broken toes. She danced and laughed and came back to the table with an ear-to-ear grin that lasted the
whole night. While Jada was a standout in this restaurant, there were other young people there as well having a great time and smiling while they worked. The culture was amazing. When I asked Jada if it was a family-owned business, she said “No, but we’ve all grown up together and everyone here, including the owner, is like family.”
The owner beamed when I said to him after that he had a great thing going and a superstar in Jada. I told Jada to stay golden as I handed her a healthy tip both nights. Over my years of research on customer service, it is rare that I see anyone as good as Jada at what they do, regardless of age or occupation.
So what is there to learn from this?
Jean M. Twenge is the author of Generation Me, iGen, and, most recently, Generations: The real differences between Gen Z, Millennials, Gen X, Boomers, and Silents – and what they mean to America’s Future. In this latest book, Twenge dives deep into the different generations to help us better understand the five listed in her title above. The sixth generation is the Polars, which are people born in 2013 or sooner so not likely working yet but could be in a few years. Twenge's fascinating theory is that technology changes drive the differences between generations and that many of the sterotypes attached to each generation are myths that don't withstand closer examination. I highly recommend this be your next read to give you a step up on building an even better culture than you may currently have.
Please never assume that just because a worker is young that they can’t be your next superstar and receive rave reviews from your customers, which in turn makes you look good. Find the Jadas in your organization and put them out front! CRS
Russ Dantu is a 30-year veteran of the rental industry and has been delivering workshops, keynotes and seminars on customer service for 15 years. Visit russdantu.com
No rest for the successful
It's time to start thinking about how to stay busy over the winter.
by Michelle Nicol
After a long, busy and successful summer you may be looking forward to the down season that comes so quickly once the summer is over. This is generally a time when we complete tasks that have been put off such as a thorough inventory, repairs on rentals that have seen better days and fleet maintenance. We may also be dreading the inevitable lay-off of seasonal employees who are so good, we wish we could find a way to keep them around. It is hard to find skilled and reliable drivers, labourers and installers, so when you find them you don’t want to let them go as you likely will never see them again. Summer positions are usually filled by students and once school starts again, they move on to other parttime jobs and career paths. But much like how we all shifted gears in the height of the pandemic, there are certain ways we can extend our typical busy season into the off season, to keep our crew busy and employed, with revenue rolling in.
When we think of our event rentals we typically think of weddings, corporate events, festivals and private parties. There are other industries that may need what we have to offer on a more year-round basis, and not just during the summer months. Religious establishments, real estate companies looking for staging pieces and photographers are some that come to mind. Compile a list of other industries who may need extra chairs, tables or tenting and then reach out to discuss a partnership or preferred pricing.
How about a seasonal sale? Having your rentals off the shelf for a fraction of the regular rental rate seems like a much better idea than having them sitting collecting dust in the off season. There are some industries who may not even think of renting what they need as opposed to purchasing, maintaining and storing it themselves. Online marketplaces and community forums are a great place to connect with those in your area who may be in need of your services and inventory.
Your fleet of vehicles that normally transport tents and rentals are the same trucks that transportation companies hire to transport shipments and consumer deliveries. Trucks also require a driver (for now, anyways) and there may be opportunities to work with other industries, shipping companies and warehouse operations who need the extra support while you have the capacity to take it on. Online shipping companies need to get their sold orders from their warehouses to the buyer, and that’s what we specialize in. Leveraging our assets to form partnerships with industries who can use what we have will help keep our trucks and drivers busy and on the road. When we think about our assets that other industries might use, trucks, rental inventory and crew are usually the first things that come to mind. But we also have large warehouse spaces, (often with multiple loading docks), repair shops, tools, wash bays, industrial laundry and ironing equipment, tent-cleaning areas and industrial dishwashing machines. Don’t forget about these very valuable services that may be useful to other industries, or our own. Many smaller companies do not have the capacity and many larger companies do not have the time required to take care of all of the necessary cleaning and repairs in house. Partnering up with your fellow rental industry colleagues can be beneficial for all involved.
You likely have clients who are caterers, florists and event planners and a common factor in all our industries is the people. Try asking your clients and other industry suppliers if they are in need of helping hands or transportation during a time when the rental industry may be quieter than normal. Perhaps they are also taking inventory and doing maintenance of their equipment and cleaning their warehouses. We’d be happy to help them! CRS
Michelle Nicol, CERP, is an award-winning account executive for Element Event Solutions in Toronto.
THINKING ABOUT MINI-EXCAVATORS
Here
are
some things to keep in mind when renting these popular items.
When renting out equipment, it is important to know the ins and outs so you can advise your customers properly. Mini-excavators are probably one of the most popular items in your fleet.
by Macenzie Rebelo
LEFT: Zero tail swing is often the best option for DIY renters, since it eliminates the risk of an inexperienced operator hitting objects or people behind them.
RIGHT: Why do we love mini-excavators? Because of the attachments. One machine can be rented out for dozens of different kinds of jobs.
So let's take a moment to review the key concepts and be ready to get the right machine in the right place. What defines an excavator as a mini-excavator is the size. Although names like “midi” or “compact” get thrown around when describing a mini-excavator, technically anything under six tons is considered a mini size. A mini-excavator is much lighter and can fit in tighter spaces than a full-size excavator. Kubota Canada product manager, Jonathan Gardner, explains the ins and outs of mini-excavators and what to know before you start recommending a rental.
RENTING TIPS AND TRICKS
There are two different types of excavators, says
Gardner. One is the conventional tail swing, which has a rear counterweight that extends beyond the tracks. The other is a zero tail swing, which stays within the bounds of the tracks. “This is very important to know in the rental market,” says Gardner, who recommends that counter staff should explain this difference to clients. When working with customers, it's key to ensure that the right type of excavator is being rented out while considering the weight and size limitations. “A lot of people try to do more with less,” says Gardner, who sometimes finds the wrong type of excavators are used. “If someone is renting out an excavator, you need to know what they're doing with it. Otherwise, your equipment can get damaged.” Knowing how much weight
the excavator has to lift as well as the jobsite size is also essential. Gardner encourages renters to check clients' license and if they are authorized to drive the equipment.
An extensive inventory of attachments is also a huge benefit, especially regarding mini-excavators. “There are plenty of attachments,” says Gardner. "From augers to buckets and breakers, these tools allow for more selling opportunities in the rental industry."
FUEL PROS AND CONS
There are three engine type options for mini-excavators: battery, hybrid and petroleum-based fuel (whether diesel or gasoline). There are plenty of pros and cons to each. Fuel tanks are more time-efficient in that they can be run all day and they don’t have to be charged like a battery engine. However, hybrid and electric do not cause greenhouse gas emissions, which can be important on some jobsites, especially
on government projects. According to Gardner, customers often rent electric mini-excavators because they assume they are quieter, but that is not the case. Electric, hybrid and fuel excavators all make noise to some extent, especially when working in outdoor settings.
MAINTENANCE
Mini-excavators need to be greased daily or at least every 10 hours, explains Gardner. Especially if you are using the equipment frequently. “Familiarize yourself with the manual,” says Gardner. Track tension is also incredibly important to check after use. “You have to keep the proper tension, so the longevity of your track is better.” Routine machine maintenance such as oil and hydraulic fluid changes are key to keeping the equipment in good shape. “Demolition with a lot of dust and particles will affect the liquids,” says Gardner. “So routinely check up on them.”
NEW TECHNOLOGY
When it comes to trends in the excavator world, Gardner shares that telematics have been a big advancement in the industry for some time. Telematics is a method of monitoring cars, trucks and equipment using GPS technology to plot movements on a computerized map. Telematics allows theft prevention in rental equipment. “Sometimes you have no clue where clients are taking equipment,” says Gardner. Telematics is becoming more popular in the mini-excavation side, which is a great selling point. “It's very helpful in this specific market,” Gardner says. Because mini-excavators are made specifically to be easy to transport with light trucks, the risk of theft is higher and the need for telematics more urgent.
"Ultimately, as a business owner, it is important to know your market, research your equipment and educate those to who you are renting it out. You don’t want to be held responsible when things go wrong," explains Gardner. CRS
With more than 47 million part numbers, TVH is the One-Stop-Shop for our customers.
by Peter Bigwood
MASTER OF ALL TRADES
What the heck is a crawler skid excavator?
Construction, utility, landscape — regardless of the industry, contractors can agree on one thing; doing more with less is important for maximizing efficiency and profits.
This is especially true for larger expenditures like equipment and labour. For example, what would happen to an operation’s bottom line if they could replace a mini-excavator, compact track loader and telehandler with a single machine? Aside from initial investment costs, they’d see significant savings across the board — fuel, parts, maintenance, even transportation to and from the jobsite since only one trailer would be necessary. And what about labour savings? They’d be able to reallocate workers from operating multiple machines to other tasks, optimizing productivity and streamlining the jobsite.
But as everyone who has had to rely on a multitool knows, although a good idea in theory, these devices rarely deliver high-quality results across functions. They usually end up being decent at many things, but spectacular at none. However new "crawler skid excavator" designs are hoping
to challenge that paradigm. Their builders are hoping users will be able to harness the speed and agility of a CTL, the manoeuverability and digging capabilities of a mini-excavator and the reach of a telehandler all in a single machine.
There are several key features that allow crawler skid excavators to excel in a broad range of applications, providing the mobility, versatility and speed to get the job done with limited equipment and crew requirements. Here’s what to look for:
IT’S ALL ABOUT THE BOOM
Like mini-excavators, crawler skid excavators offer 360-degree cab rotation. In this sense, both the mini-excavator and crawler skid excavator provide excellent space management and productivity, letting contractors dig, break or perform a number of other functions in any direction without constantly repositioning the machine.
LEFT: The articulated boom and tight tail swing on a crawler skid design allows for work in very tight spaces, right up the tracks.
RIGHT: You can throw forks on it and it basically acts like a telehandler. The boom can drop loads below grade.
However, one significant factor limits the traditional mini-excavator’s overall manoeuverability – its boom.
The majority of excavators on the market today use a mono-boom design. While this configuration provides ample power for digging and other applications, its rigid nature limits overall range of motion. The main arm of a mono-boom is only able to move up and down, and the design relies on the dipper stick portion of the boom to reach, pull and dig. This limited range of motion does not prevent mono-boom excavators from doing what they are made to do, but it does restrict the ability to work close to the machine and requires more room to operate.
On today’s crowded jobsites, where space is at a premium, contractors would be better served with a side-mounted, two-piece boom that offers greater compactness and range of motion. This design features an articulated arm, similar to a finger, with a total of five joints, including one between the second and third sections that allows for limited sideto-side motion. Bending or straightening each joint in sequence results in a boom that can extend almost straight in any direction or fold back in on itself for maximum compactness.
What does this look like on the jobsite, though? In terms of productivity, the side-mounted, two-piece boom offers increased working envelope over monoboom excavators, while also limiting the need to reposition the machine. For example, a mono-boom excavator and a similar-sized crawler skid excavator with a side-mounted, two-piece boom are both tasked with digging a trench. Both machines start their trench at a similar distance. However, as the bucket works back toward the machine, the monoboom excavator must stop and reposition while the crawler skid excavator is able to continue digging — until the bucket is under the machine if necessary. By working more from a single position, contractors save time and effort while also reducing their carbon footprint.
The crawler skid excavator’s two-piece boom also needs less space to operate, opening up the use of powerful machines
even in tight spaces and limiting the need for large work crews with handheld equipment or fleets of small equipment. Working against the blade with a monoboom excavator, for example, requires laying the main part of the boom almost straight out with the dipper stick and bucket folded under. This position nearly doubles the overall length of the machine and requires a lot of clearance around the excavator for working or swinging. In a situation where work is being conducted in close proximity to an existing structure or roadway, the excavator’s required footprint is too large. Examples include laying pipe, putting in sidewalks, mowing along the road or other utility and maintenance applications. With a side-mounted, twopart boom, on the other hand, the bucket can be positioned directly in front of the blade or along the tracks for a compact 360-degree footprint that is only slightly wider than the body of the machine. This overall compactness is also ideal for roadwork since it allows operators to dig and
load trucks from a single position within a single lane, saving time, fuel and wearand-tear on tracks.
Additionally, a tunnel’s low ceiling or other overhead obstacles can limit the use of mono-boom excavators, since repositioning the inflexible boom might require additional height. Using a crawler skid excavator with a side-mounted, twopart boom in the same situations, again, provides a much more compact footprint. When working in tunnels or close to overhead obstacles, the crawler skid excavator boom can open up for above-grade work with only slightly more headroom than the top of the cab.
TOOLS OF THE TRADE
The crawler skid excavator’s innovative boom design provides increased power and range of motion compared to other excavators, but that’s only the first part of the equation. A variety of tools for applications from material handling to trenching for utility lines, demolition to forestry
Performance From Billy Goat
TECH TIPS
work allow operators to truly capitalize on the equipment’s versatility.
By angling the first part of the boom back along the cab, operators create a compact profile that maximizes lifting power and increases overall stability, resulting in a machine that, pound for pound, vastly outperforms similar-sized excavators. This design allows for the use of larger skid steer buckets – up to .98 cubic yards – and enables the crawler skid excavator to operate as a CTL or skid steer as well as an excavator. The boom design also allows for the loader bucket to be braced against the blade for applications such as grading and ground leveling. This innovative feature stabilizes the bucket, distributing the forces to the frame of the crawler skid excavator and reducing stress on the boom, prolonging component life.
Switching out the bucket attachment for a set of forks, the crawler skid excavator essentially becomes a highly manoeuverable material handler. Unlike mono-boom excavators, the two-part boom provides a greater range of motion while maintaining level forks. With a reach of around 14.5 feet for six-ton class models and up to 18 feet for 10-ton class units, rental customers can rely on the crawler skid excavator in a variety of situations, reducing the need for additional equipment, such as a telehandler. Here again, the dexterity of the boom provides a unique advantage since a fork-equipped crawler skid excavator can reposition the pallet left or right without moving the whole machine, unlike a telehandler.
The true beauty of using the crawler skid excavator as a material handler, though, is its ability to easily place material below grade. For a hardscaping or utility application, this could greatly improve productivity and safety on the jobsite. Using forks or a lifting hook, the crawler skid excavator can retrieve pipe, stone or other materials from the staging area, quickly and safely transport them to the work area and place them exactly where workers need them. There’s no need for wheelbarrow brigades, manually loading or unloading pallets or other time- and labour-intensive methods. However, optimizing efficiency when
it comes to attachments relies not only on the boom, but also the quick-coupler. Some advanced systems allow operators to quickly transition between attachments without leaving the cab, decreasing downtime between tasks and increasing overall productivity. Being able to use attachments in reverse is also key to increasing versatility. This feature ensures buckets and other attachments are in the ideal position for the job at hand, taking full advantage of the crawler skid excavators extended range of motion.
Quick coupling means more time savings and versatility moving from one task to another.
A NEED FOR SPEED – OR NOT
With the right suite of attachments and a cutting-edge quick-coupler, a crawler skid excavator is ready to take on any application from material handling to mowing. However, these applications come with vastly different speed requirements. To offer a suitable replacement for an excavator, CTL, skid steer or other equipment, a crawler skid excavator must also provide the speed – or lack thereof – to effectively perform these tasks.
For the majority of operations, the crawler skid excavator’s speed can provide a significant boost to productivity and efficiency. Some models are capable of speeds up to 10 kilometers per hour, twice that of a mini-excavator and on par with most CTLs on the market. Given that approximately 15 percent of an excavator’s time is spent traveling around the jobsite, being able to get from point A to point B in half the time means work can start sooner and proceed more quickly. But sometimes slow and steady is what’s
required for high-quality results – in ditch clearing, sweeping or snow removal applications, for example. To help operators focus on the job at hand, rather than constantly worry about maintaining the ideal speed, a speed management system is necessary. Here again, innovative manufacturers have provided game-changing technology that allows crawler skid excavators to excel. These units feature an advanced speed control system that acts as a limiter, keeping the machine at the desired speed even with the throttle wide open. Operators simply select a desired top speed to match their specific application. Some systems offer up to 20 speed settings for maximum versatility. In this way, an operator can easily perform a flail-mowing job at minimum speed then switch to a digging bucket or loader bucket and zip around a construction site at top speed.
CROSS-FUNCTION MASTERY
So, what’s the bottom line? Simply this: crawler skid excavators not only have the potential to reduce the need for multiple machines on-site – whether that’s excavators, telehandlers, backhoes or CTLs – they also provide an opportunity to revolutionize the jobsite. From a single position, a crawler skid excavator can dig then swing up and dump into a truck all within an incredibly compact nine-foot radius. As a material handler, it can precisely deliver pallets above or below grade, increasing productivity and reducing the need for more labour-intensive methods in utility, hardscape or other applications. And, whether it’s speeding across the jobsite with a loader bucket full of material or deftly operating around trees, workers can easily maintain ideal speeds for safe operation and high-quality results.
Products that claim to replace X, Y and Z rarely live up to expectations. However, those products in the hands of innovative engineers laser-focused on improving the method – not just the machine – can lead to true ingenuity and game-changing productivity. CRS
About the author
Peter Bigwood is general manager of Mecalac North America.
by James Hong
WHAT WENT HONG
Waterworks
Considerations for working in flooded areas.
Working around water during floods can be a highly challenging and dangerous job, involving various construction activities aimed at managing or mitigating the effects of flooding. Here are some important considerations your customers should bear in mind when conducting construction work in floodprone and flooded worksites, or when involved in flood disaster remediation.
Depending on the circumsances it may be necessary to cut off electricity and water. Thinking ahead and being prepared to provide both these services onsite will save time and unexpected issues. Communication on the worksite is an important part of maintaining safety. Project managers will need to issue alerts and updates, including evacuation procedures, and maintain a clear chain of command for decision-making. Evacuation plans and emergency communication contacts should be included in the jobsite orientation and posted in clear sight. Maintaining open communication with local authorities, emergency services and the community ensures everyone is aware of the construction work and its potential impact on flood risks.
Safety is the top priority for working around water during flooding. All workers should be trained in flood safety and wear appropriate personal protective equipment. Contact the Canadian Centre for Occupational Health and Safety for training resources. In Canada, flood safety training covers understanding flood risks, emergency preparedness, evacuation procedures and the importance of staying informed through weather alerts. Local authorities and organizations, such as the Canadian Red Cross, also provide resources and guidance for flood safety measures.
Be prepared with appropriate emergency kits and first aid procedures at the worksite. On a flooded worksite, waterproof clothing, rubber boots, gloves, eye protection and hard hats are examples of what's needed. The waterproof boots need to be safety boots – you can't see
what you're stepping on when it's under water. Workers should have access to proper respiratory protection if there are potential contaminants in the air. Flood waters, especially in urban areas, are frequently contaminated with all manner of waste and pose significant risk of bacterial infection, chemical injury and even fire from floating petrochemicals. Your delivery drivers should refuse to enter these areas and your clients should not be doing so unless they are remediation experts with a full complement of PPE and training. Rent them jobsite wash stations to get clean immediately when their shift is done.
Another hazard present in flooded areas is the reduction in structural integrity of the buildings there. This can be an invisible threat, especially if the damage is below the waterline. Simply put, your staff should never enter a flooded building unless engineers have pronounced it safe.
In the case of shallow floods, laying timbers over bog mats on unsafe flood-affected surfaces can provide remedial access for clean up crews. Temporary structures such as trailers and porta-potties should be anchored securely to prevent them from shifting. Electrical systems and utilities should be elevated above the expected flood levels and use flood-proof wiring and outlets such as elevated electrical panels, sealed outlets and water-resistant conduit systems.
Flood barriers are important to re-direct water from entering areas of concern. Your client should use flood barriers, sandbags, temporary dikes and water pumps to keep floodwaters away from the construction site and implement erosion-control measures to prevent soil erosion and sediment runoff that could affect access roads. They should also plan for emergency access with marked emergency exits and routes and fencing to restrict access to safe areas.
Be safe. Be well. CRS
James Hong is an independent writer, journalist & OHS consultant.
by Surplex
WHY YELLOW?
A mix of history and practicality has given construction equipment its distinctive hue.
Most manufacturers colour their construction equipment yellow. Over three-quarters of all excavators worldwide wear this colour. But why?
The reasons range from safety concerns to historical developments, all the way to deeply ingrained cultural and psychological associations. Imagine you have a pack of crayons, and someone asks you to draw an excavator. What colour would it wear? Most likely, it would be yellow. Even as children, many of us played with yellow toy excavators. And at the construction site at the end of our street, we often see yellow machines. But why does this colour so strongly dominate the world of construction equipment? Here are the reasons.
SAFETY THROUGH VISIBILITY
A construction site poses inherent risks, and unfortunately, accidents there are all too common. Yellow is one of the most visible colours. Both during the day and at night, the colour provides sufficient contrast, even under the dusty conditions on a construction site. As such, it serves excellently as a warning colour that
signifies hazards. Both workers and bystanders are more likely to recognise the machinery on the site, helping to avoid accidents.
INDUSTRY HISTORY
Caterpillar was the pioneer in adopting yellow as the colour for construction machinery. In the early 20th century, their equipment was grey, influenced by military usage. However, it was recognised that for increased safety on roads and at construction sites, these vehicles needed to sport a high-visibility colour. Thus, in 1931, the company opted for a yellow hue. An unintended consequence was branding: the yellow machines drew attention, stood out and helped people remember the manufacturer. So it was not long before other companies followed suit.
Caterpillar used their Hi-Way Yellow until 1979. Since then, their construction machines have been driving around in a more subdued, yet visually appealing, Caterpillar Yellow. And of course, this colour is legally protected as a trademark. Since 1989, the colours black and Caterpillar Yellow have also been integrated into the modern Cat logo.
CULTURE AND PSYCHOLOGY
For decades, yellow has been the standard colour for construction machinery, and people often associate the colour with the construction industry. This is why there are also cultural reasons for painting excavators yellow. Even children are conditioned to this colour scheme. Or have you ever seen a non-yellow toy excavator? Additionally, psychology plays a trick on us
Early 20th century construction equipment used to be grey. Weird.
so that we hardly notice non-yellow excavators. The psychological phenomenon responsible for this is called “selective perception,” in which we only notice certain aspects of our environment while ignoring others. This is a result of our cognitive capacity limits, as we simply cannot process all information simultaneously. This can be further reinforced by our past experiences and psychological effects such as confirmation bias or self-fulfilling prophecies. Humans tend to perceive things in a way that confirms their existing beliefs, while at the same time ignoring contradictory information. This combination of cultural influences, early childhood experiences, and our psychological wiring makes us firmly believe an excavator must be yellow.
The construction industry takes advantage of this entrenched bias. Because of it, bystanders instantly recognize yellow machinery as being construction equipment even if they don't know exactly
what the equipment is. They know immediately to avoid it and be cautious around it without having to think about it or take a closer look to identify it. Very useful for promoting safety.
POPULAR BRANDING
The colour of the construction machine depends mainly on the manufacturer. Yes, some construction companies and rental stores have their machines specially made in the corporate design of their company. But those familiar with the construction industry know about the Yellow Table by KHL Group. Every year in the May/June issue of International Construction , the 50 largest construction machinery manufacturers – defined by their turnover from the previous year – are listed. And yes, this data collection is called the Yellow Table because the colour yellow is just that common.
If we focus solely on the manufacturers of excavators and filter the Yellow
Table by companies making mini and midi excavators up to 13 tons as well as large excavators over 13 tons, then 28 out of the 50 companies fall into this category. If we combine the individual market shares with the corporate colour of the construction machinery company, it turns out that more than three-quarters of all excavators sold in 2022 were yellow – 76.2 percent to be exact. The second most common colour by a wide margin was orange or red (11.9 percent), followed by white or grey (6.2 percent) and green or blue tones (5.8 percent). These trends are also reflected in the used machinery market. At Surplex, in the year 2022, 71 percent of the sold used excavators were also yellow, coming from top manufacturers. Not all excavators are yellow, but the majority are, and for good reasons. This ensures safety on construction sites, and generations have been conditioned from a young age to associate yellow with excavators. CRS
3PH STUMP GRINDERS
Hit construction, landscaping and DIY customers with these top digging products.
EXCAVATION SHOWCASE
MAXIMUM POWER FOR SIZE
8 wackerneuson.com
The Wacker Neuson 3.6-ton EZ36 compact excavator features minimal tail swing and versatility for a variety of applications. To meet the needs of the most popular excavator size class in the North American market, Wacker Neuson looked at features and benefits that would stand out in the crowded field. The EZ36 combines the technology and operator comfort of a larger machine in a powerful, yet economical package. With a dig depth of 11 feet, six inches and a reach of 18 feet, six inches, the EZ36 is highly productive and offers the performance of a conventional track excavator with excellent manoeuverability and stability on a minimal tail swing machine. The user-friendly operating
concept and comfortable cab starts with the ergonomic joystick, jog dial, keypad and 3.5-inch display all within easy reach and view. The large cab offers plenty of head and leg room, an adjustable seat and armrests, plus creature comforts such as ample storage compartments, a mobile phone cradle and a USB port. The ISO/ SAE control pattern changeover switch is conveniently located in the cab, allowing operators to select their preferred pattern quickly. The air conditioning system keeps the operator cool all day and a unique four-position adjustable windshield is ideal for ventilation and jobsite communication. The dual flange roller system on the undercarriage improves lateral stability while digging and loading as well as reduces noise and vibration while traveling. When it comes to power, the EZ36 combines the 24.5-horsepower Yanmar engine with a load-sensing hydraulic system for optimal performance in the under-25 horsepower class. Add the optional power-angle dozer blade with float function for additional jobsite functionality.
GOOD IN CONFINED SPACES
8 xcmgca.com
The XE80U comes with every feature customers expect from a small excavator in its tonnage. A variable angle boom (62 degrees to the left and 50 degrees to the right), a reduced swing tail and a standard rubber track and angle blade give users an edge when undertaking operations in confined sites such as utility, garden and community landscapes. Powered by a reliable 73.2-horsepower Tier 4 Final Kubota engine, it can finish tough jobs in various operating conditions. When it comes to efficiency, versatility is a critical factor. That's why the machine is compatible with multiple attachments that can be installed in a short period of time with its hydraulic quick coupler. Its operating weight is 9,250 kilograms with rated power at 54.6 kilowatts per RPM. Bucket capacity is 0.33 cubic meters with 64
kilonewtons of bucket digging force and 41 kilonewtons of arm digging force.
PRECISION AND PERFORMANCE
8 na-develon-ce.com
The DX17Z-7 mini excavator is designed to enhance precision and performance for the rental industry, especially for renters working in the most confined spaces. The 4,200pound class DX17Z-7 boasts a 16-horsepower diesel engine, ensuring exceptional productivity and efficiency in a wide range of tasks, including trenching, lifting and backfilling. The mini excavator’s retractable undercarriage and collapsible dozer blade make it perfect for navigating tight corners on job sites. With a zero-tail-swing design and a 48-inch track width, the DX17Z-7 can operate efficiently in areas where larger machinery cannot reach, allowing operators to work close to structures. A select-
able control pattern switch lets operators toggle between ISO and “backhoe” patterns based on their preference. Additional standard features for the DX17Z-7 include a thumb-ready arm, quick-coupler-ready design, one-way/ two-way hydraulic flow and My Develon fleet management telematics system. Approved attachments from Develon include a ditch-cleaning bucket, a heavy-duty bucket, a hydraulic quick coupler, a thumb and a manual quickhitch. Develon mini excavators, including the DX17Z-7, are backed by a Develon standard warranty with full coverage for 36 months or 5,000 hours.
ELECTRIC BACKHOE
8 casece.com
CASE Construction
Equipment has expanded its EV toolbox for municipal crews, utility teams, urban construction and other contractors with the commercial release of its 580EV, an electric backhoe loader. The 580EV offers crews zero-emissions, low-noise solutions for a wide range of unique jobsite demands from overnight construction, to work in urban centres or other close-quarter environments where noise and emissions must be kept to a minimum. The new loader carries over the same dimensional loading and digging specifications and delivers the same breakout forces as the popular four-wheel-
drive, 97-horsepower Case 580SN diesel model. Case also included new features, like an eight-inch colour display, air conditioning, a front-dash display and adjustable four-corner, multicoloured LED strobe lights. Powered by a 400-volt, 71-kilowatt-hour lithium-ion battery platform that’s charged with the same type of Level 2 J1772 adapter found in automotive EVs, the new electric backhoe loader is designed to deliver up to eight hours of operational run time on a single charge, depending on the application. The battery platform also uses an advanced thermal management system with system-specific cooling circuits to better regulate temperatures and help maintain performance in hot or cold conditions. The four-wheeldrive 580EV uses two independent electric motors for the PowerDrive transmission and hydraulic pumps feeding the loader, backhoe and steering systems to minimize energy consumption and improve performance in loading applications. The 14-foot backhoe also includes an Extendahoe to boost reach, while features like ProControl swing dampening, PowerLift/PowerBoost and electrohydraulic controls to improve precision and ease of use on the jobsite. Electrification also provides performance advantages like instantaneous torque response and peak torque at any RPM, so operators don’t need to wait for an internal combustion engine to ramp up to meet load demands. In the cab, Case takes the same operator-first approach as on other machines, with features like energy-efficient heating and air conditioning and an eightinch touchscreen display.
SNOOK’S LOOK
A source of support
Compensation boards are sitting on piles of cash that small businesses could use.
by Andrew Snook
Small businesses have it tough these days. While all equipment rental houses are dealing with issues like higher wages, equipment costs, interest rates, utility costs and worker shortages, it’s the smaller businesses that have to manage all these things on much smaller budgets and with fewer people. If that wasn’t enough, there’s another expense that at least one association argues is harder on these businesses than it needs to be: workers’ compensation costs. According to the Canadian Federation of Independent Business, there are six workers’ compensation boards in Canada that are currently overfunded and are holding $4.9 billion in excess funds that should be returned to small businesses. The WCBs identified as overfunded by the CFIB are B.C., Manitoba, Ontario, New Brunswick, P.E.I. and the Yukon. When defining excess funds, the CFIB are referring to WCB funding that exceeds that particular board’s desired funding target.
Funding positions are explained in the CFIB’s recent report, Funding Fairness: State of Workers’ Compensation Funding in 2024. Simply put, compensation boards have targets to retain funds equal to 100 percent of their net liabilities in order to keep them solvent in the event of a rush of claims or economic downturn. Amounts collected above that are considered a surplus.
This isn’t to say that these WCBs never distribute excess funds. In fact, the government of Ontario legislates mandatory rebates under set targets, and Ontario returned $1.2 billion in surplus in 2022. While Ontario is the only province that legislates mandatory rebates, nine of Canada’s 12 WCBs have a policy in place to return surplus funds to employers. In 2024, Manitoba returned $118 million of surplus funds, while P.E.I. returned $21 million in 2023. The three provinces that do not have a policy to return surplus funds are B.C., Quebec and Nova Scotia.
While nine WCBs have policies in place to redistribute excess funds, eight of those nine
boards provide rebates at their own discretion. The report states, “Ontario remains the only province to legislate the return of surplus funds, which is at the board’s discretion when the funding level is at least 115 percent and mandatory when the funding level is at least 125 percent. CFIB continues to encourage other boards to follow this example.”
Potential rebates for 2024 could offer much-needed financial relief to small businesses across Canada. According to the CFIB report, if the $4.9 billion in excess funds were returned to small businesses divided by province, the largest rebates would take place in Ontario ($2.1 billion); B.C. ($2 billion); New Brunswick ($396 million); Manitoba ($381 million); P.E.I. ($32 million; and the Yukon ($24 million).
The report goes further and breaks down potential rebates per employee:
“A breakdown of potential rebates per employee shows that the highest rebates for a business with one employee would take place in New Brunswick ($1,072), with significant rebates also possible in the Yukon ($872); British Columbia ($762); Manitoba ($711); Prince Edward Island ($358); and Ontario ($349) [...] For a business with five employees, the potential rebates could be significantly more – New Brunswick ($5,360); the Yukon ($4,360); British Columbia ($3,810); Manitoba ($3,555); Prince Edward Island ($1,790); and Ontario ($1,745). It is important to note that surplus rebates would not be limited to the private sector, but could include public sector employers subject to workers’ compensation.”
If the CFIB’s numbers are accurate, this could definitely offer significant financial assistance to small businesses. To read Funding Fairness: State of Workers’ Compensation Funding, visit cfib-fcei.ca. CRS
Andrew Snook is an independent business writer and former editor of Rock to Road and Crane & Hoist magazines.
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