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Serving the Canadian rental industry for 45 years.
4
EDITORIAL
Lessons from the example of the late Queen.
6
INDUSTRY NEWS
All Choice buys Big Rack… Adcock gets new location… Kress coming to Canada…
10
LAND AND LEISURE
Kennebecasis Land and Leisure serves a thriving Maritime outdoor recreation market.
14 AT YOUR SERVICE
Russ gets picky when it comes to party rental performance. by Russ Dantu
18
A BUILDING CONCERN
Deaths from opioid use hit the construction sector hardest. Why?
15 WHAT WENT HONG
Don’t let your workshop turn into a hazard. By James Hong
7 CROSS-CANADA RATE REPORT
Excavators up, wheel loaders down.
24 COMPACT EQUIPMENT SHOWCASE
Our roundup of the small utility vehicles that rental
23 OUR ISSUES
Help is available to get digital. By Mike Wood
www.canadianrentalservice.com
Be like the Queen
by Patrick Flannery
Don’t just have power, deserve it.
It has probably not escaped your notice that Queen Elizabeth passed away last month.
I’m not a big royal watcher, but the articles about her life have been a window into a truly remarkable track record of long-term success as a public figure, despite changes and challenges that would likely have demolished the reputation of most other leaders we see around us today. I think Rex Murphy put his finger on it in the National Post when he said that it was her commitment to duty and dignity, rather than celebrity, that allowed her to endure and leave this world with almost universal respect and affection.
That she and the monarchy attract such attention always seems weird when you understand that they have no real power over anything, anywhere. Their activities should be irrelevant clickbait on par with Kim Kardashian’s latest exploit. Yet, somehow, it doesn’t feel entirely like that. I see the adoring crowds outside Buckingham Palace and the earnst seriousness of whatever ceremony or event they are participating in and think, “Something important is going on here.” The question that’s been bugging me lately is, “What is it?”
“Having power is one thing. Getting people to accept someone’s power over them is quite another.”
I may have arrived at an answer that satisfies me, at least. Having power in society is easily understood. It means you can have others do what you tell them. That’s accomplished by having money; or by having the law and courts on your side; or having people with guns who will do your bidding; or some combination of all these things. Our politicians get elected, which gives them the legal right to make budgets and laws and tell law enforcement and the military what to do. That’s real power –the kind the monarchy utterly lacks and has lacked for some time since before the Queen was even born.
Having power is one thing. But getting others
to accept someone’s power over them is quite another. If you have to pull the gun out and wave it around every time you issue an order, things will not run very smoothly. Somehow, people must be convinced that your power is legitimate, and that you don’t just have it...you deserve it.
That, in my view, is the role the monarchy has played and continues to play in British and Commonwealth constitutional democracies for at least the last century. Just by existing and retaining its ceremonial role as the ultimate authority, it connects the country and whatever government it has today to 1,000 years of history and tradition. That makes it harder for anyone to feel that their leaders are governing arbitrarily and are really nothing more than a pack of rogues who have managed to win an election. We accept, at some level, that they have the right to rule over us.
The Queen executed this perfectly by presenting an unwavering example of a leader who was above reproach. How was she able to do this? Easy...she didn’t have to really lead anything. She never had to be responsible for anything that actually mattered. She almost never took a political position. All she had to do was stay in character in public, which she did –unfailingly, unflinchingly, rocklike – for 70 years. I don’t think any monarch before or any following will be able to do so as well.
My publisher tells me I’m supposed to connect these editorials to the industry somehow, so here goes. In light of the death of Her Majesty, spare a thought for how, in your business, you communicate that you not only have power, but deserve to have power. Be able to answer the question: why should anyone pay any attention to you? Yes, you can fire them, but would they follow you even if you couldn’t? The Queen couldn’t do anything to anyone outside her immediate employ, yet got millions of people all around the world to follow her, voluntarily. There has to be a lesson in leadership there. And God save the King. CRS
ALL CHOICE RENTALS ACQUIRES BIG RACK RENTALS
All Choice Rentals announced that it acquired Big Rack Rentals in September. Big Rack Rentals serves the province of Alberta, with operations in Bonnyville, Sundre and Olds. The company provides heavy-equipment rentals to customers in the four majorpillars of western Canada’s economy, including clients in the oil and gas, construction, agriculture and mining industries. All Choice Rentals will add the company’s fleet of equipment including mobile light towers, heaters, diesel generators, telehandlers, scissor lifts and aerial work platforms, manlifts, excavators, skid steers and a variety of other tools and machinery to their fleet. All Choice also announced that Lee Forster has been promoted to district manager and will oversee operations in Rocky Mountain House, Sundre and Olds.
“Lee’s incredible work ethic and commitment to customer service has played an important role in the overall success of All Choice Rentals and we could not be more proud to have him on our team,” stated Blake Menning, vice-president of All Choice.
Equipment located in Bonnyville, Alta. will be transferred to various All Choice branch locations that require additional equipment in order to better serve its customers and major projects; Bonnyville operations will be dispatched out of Drayton Valley.
All Choice Rentals now has six locations. “This is only the beginning for ACR. Our goal is continued rapid expansion across Alberta and western Canada,” says Menning.
SUNBELT ACQUIRES TWO CANADIAN RENTAL COMPANIES AS PART OF AGGRESSIVE GROWTH ACROSS NORTH AMERICA
Compact Rentals and MacFarlands Industrial both recently joined the Sunbelt Rentals family. Compact Rentals is a Calgary-based company that has served Calgary as a general equipment rental provider since 1980. The business has primarily supported the needs of local civil contractors through its fleet of heavy and light dirt equipment, as well as temporary fencing. The following is from a press release from Compact Rentals:
We are happy to welcome Compact to the Sunbelt Rentals team. This exciting development increases our Alberta footprint and provides Compact’s customers with access to a more diverse product and service offering. Backed by an expansive national network and a fleet in excess of $11 billion, Sunbelt Rentals is North America’s premier equipment rental company and services a variety of customers through a highly diversified mix of rental equipment.
MacFarlands Industrial is based in Dartmouth, N.S., and has served Atlantic Canada as a general equipment rental provider since 1963. The business has primarily supported the needs of local commercial and industrial contractors through its fleet of aerial and general tool equipment, as well as forklifts. The following is from a press release from Sunbelt:
We are happy to welcome MacFarlands to the Sunbelt Rentals team. This exciting development extends our Canadian footprint father east and provides the MacFarlands customer base with access to a more diverse product and service offering.
With the two new acquisitions, Sunbelt has added new general tool and equipment locations in Dartmouth, N.S., Moncton, N.B. and Calgary, Alta, and can better serve the greater Halifax area. These two new rental-store purchases were the latest of Sunbelt’s acquisitions, which included 25 acquisitions across the continent for US$1.5 billion between May 2021 to April 2022.
ADCOCK ADDS LOCATION IN EDMONTON
Adcock Equipment has opened a new location in Edmonton to base the equipment dealer’s entire Edmonton team.
“Almost exactly four years to the day my brothers and I were setting up our first location,” John Adcock, Adcock Equipment president, posted on LinkedIn. “We rented a dirt lot from WesternOne and bought an old construction trailer. We wrapped it in our branding and hit the ground running.”
The new purpose-built facility comprises 18,500 square feet on three acres fronting Alberta’s busiest highway.
“This building represents a significant milestone for our company as we approach our five year anniversary in January,” Adcock continues. “More important than our building, is the sense of pride I have working alongside a team that includes my two brothers, wife, father and another 15 dedicated employees between two provinces. A sincere thank you goes out to our team, customers, friends, vendors and manufacturers that have supported us.”
Adcock’s new facility at 3461 8 St. Nisku in Edmonton.
EquipmentWatch is a trusted source for heavy equipment data and intelligence, producing leading database information products for the construction equipment industry. It is a world leader in heavy construction research and serves more than 15,000 professional, high-volume users of construction and lift-truck data. Find more heavy equipment intelligence at equipmentwatch.com.
Cross-Canada Rate Report
look at average national rental rates
The Cross-Canada Rate Report is provided to Canadian Rental Service as a free service to the Canadian rental industry. Rate data shown are national averages generated by quarterly surveys of 505 Canadian rental companies. Rates shown are reported list rates and may not reflect the actual changes to any particular customer. For in-depth analysis, subscribe to CounterTalks at canadianrentalservice.com or through your favourite podcasting service.
companies:
Number of stores:
KRESS PLANS NORTH AMERICAN DEBUT INDUSTRY NEWS
The Kress brand announced plans to launch in North America. The brand will debut with its line of commercial outdoor power equipment for lawn care and landscape professionals. Kress Commercial is part of the parent company, Positec Group. Kress is well-established in the European market as a top-tier, professional-grade equipment manufacturer. Kress plans to bring its proprietary technologies to commercial landscapers in the U.S. and Canada along with technology that will help customers transition away from gasoline-powered products.
Don Gao, CEO of Positec Group, said, “For decades, Kress has demonstrated its quality, durability and innovation in the European markets. It is very exciting to bring this storied brand to the North American professional landscaper as the Kress brand launches new commercialgrade OPE in the U.S. and Canada.”
Ahead of its fourth-quarter launch, Kress has assembled a commercial team of industry veterans for
TECHNOLOGY GRANT FOR BUSINESSES
The government of Canada is offering small and medium-sized enterprises grants of up to $15,000 to help them develop a digital-adoption plan. Ottawa is encouraging business owners to consult with a digital advisor to set up a digital plan for their business. The grants are being offered through Innovation, Science and Economic Development Canada. From the program website:
The Boost Your Business Technology grant offers support to Canadian-owned small and medium sized enterprises who want to adopt new digital technologies. Eligible businesses will have access to a marketplace of experts to help them develop a digital adoption plan tailored to their needs. Eligible businesses can leverage the grant to pay for the services of a digital advisor. These advisors will work with companies to recommend digital pathways and strategies that will help them achieve their business goals and increase their competitiveness in the digital economy. The grant covers up to 90 percent of the eligible cost of retaining the services of a digital advisor, up to a maximum grant value of $15,000 per SME, to develop a digital adoption plan. Businesses also have the opportunity
Canada. The Kress Commercial team in Canada will be made up of Steve Saunders as the director of sales; David Boyce as director of operations; Jeff Woods as lead business development manager, serving the central area; Andrew McCorkindale as business development manager, central; Jason Curcio as lead business development manager, west and Frank Rempel, business development manager, west.
“As we prepare for the official Kress OPE launch in North America, we have assembled an unparalleled team who are all well-established in the OPE dealer channel,” stated David Johnson, executive vice-president of sales. “These industry leaders have earned the trust of Canada’s dealers over decades of personal interaction. We are thrilled to have this team of experienced individuals to lead the launch of the Kress brand in North America.”
“You won’t find a more established team in the industry and we couldn’t be prouder,” said Philip Fitzpatrick, vicepresident and general manager of Positec Canada.
to secure a zero-percent-interest loan from the Business Development Bank of Canada to facilitate the acquisition of new technology. In addition, applicants can leverage the help of talented postsecondary students and recent graduates through subsidized work placements.
Only an owner or a director (listed in the articles of incorporation) can complete the application form. If you are not listed in the articles of incorporation, unfortunately your application will be rejected automatically.
Before applying, your business must meet all of the following eligibility criteria:
• Be incorporated federally or provincially, or be a Canadian resident sole proprietor
• Be a for-profit, privately owned business
• Have between one to 499 full-time equivalent employees
• Have at least $500,000 of annual revenues in one of the previous three tax years.
For an in-depth discussion of this grant and other new government programs for small and medium-sized businesses, check out episode 39 of the CounterTalks podcast with Bonny Koabel from AKR Consulting.
BANKRUPTCY DATA NOT THE WHOLE STORY
The Canadian Federation of Independent Business found that only 10 percent of business owners would file for bankruptcy if they were to close down. The findings were laid out in a recent report, titled Small Business Insolvency: The Tip of the Iceberg? According to the report, the CFIB’s data shows 54 percent of business owners are yet to return to normal, prepandemic revenue levels. The report also states that 62 percent of Canadian businesses are still carrying pandemic debt and only 10 percent have been able to pay it back in full.
“Official Canadian data on small business bankruptcies doesn’t account for zombie companies or businesses that would rather wind down than file for bankruptcy. Our research provides a broader perspective on business insolvencies in Canada and shows that the rising number of small business bankruptcies is just the tip of the iceberg,” said Simon Gaudreault, chief economist and vice-president of research at CFIB.
The report also lists rising operating costs, coupled with a lack of demand and hikes in interest rates, as factors that are significantly affecting small businesses.
“During the pandemic, government loans and subsidies helped many small businesses to
stay open, but now those programs have closed, despite the fact that a majority of businesses are still not back to their pre-pandemic sales levels,” said Dan Kelly, CFIB president. “With an average debt of $158,000 per business and mounting cost pressures on virtually every line of a small business budget, it’s no wonder many businesses are unable to pay off their debt and continue to struggle.”
The CFIB concluded the report with recommendations to the federal and provincial governments. The recommendations included: increasing the forgivable portion of the Canada Emergency Business Account loan to at least 50 percent; extending the repayment deadline for CEBA loans to qualify for partial loan forgiveness to December 2024; increasing the small business deduction to $600,000 (currently $500,000); freezing planned federal tax hikes, including the 2022 increase in CPP, EI, carbon and liquor taxation, and reducing the provincial payroll tax burden and immediately implementing the promised reduction in credit card fees for small merchants.
“Governments need to decide whether they will make the problem worse by raising taxes or take immediate actions to keep many businesses from disappearing for good,” said Kelly.
COMING EVENTS
Nov. 29 - 30
ARA Women In Rental Conference ararental.org
2023
Jan. 17 - 19
World of Concrete Las Vegas, Nev. worldofconcrete.com
Feb. 12
The ARA Show Orlando, FLA. arashow.org
Feb. 16 - 17
Canadian Concrete Expo Mississauga, Ont. canadianconcreteexpo.com
March 2 - 3
CRA Western Conference Location TBD crarental.org
March 14 - 18
ConExpo/ConAgg Las Vegas, Nev. conexpoagg.com
March 28 - 29
Quebexpo Drummondville, Que. crarental.org
April 20
IPAF Summit Berlin, Germany ipaf.org
June 6 - 8
International Rental Exhibition
The Netherlands ireshow.com
For more industry news, check your inbox for the Canadian Rental Service e-newsletter, arriving every other Tuesday.
LAND AND LEISURE
New ownership, new markets and a new era for KV Rentals in Quispamsis, N.B.
When a large and successful family-run company with a well-established reputation for looking after its customers, employees and its community buys a small rental store in a thriving area of the Maritimes, it’s perhaps easy to predict the outcome.
by TREENA HEIN
The company responded to customer needs by expanding the selection of small- and mid-sized equipment in the rental section. Since the move to a bigger facility, they’ve added more small excavators, skid steers, mini-backhoes and even towable booms.
In this case, it was the Dobson Group that purchased Kennebecasis Rentals (commonly known as KV Rentals) in Quispamsis, N.B., in 2020. This has resulted in much bigger success for this rental business, with 10-fold growth over the last two years, reports Joe Armstrong, operations manager of Kennebecasis Land and LeisureOutdoor Equipment Store, home of KV Rentals.
“It’s hard to believe how much it has changed,” says Armstrong. “Having a company like the Dobson Group behind the store means that we’re able to look after customers the way they want to be looked after and the way they should be looked after. The customers think it’s rewarding for them to be served well, but it’s even more rewarding for us.”
Armstrong married into the Dobson family and retired from 40 years in the fire service in 2019. That year, when the Dobson Group bought KV Rentals and needed someone to take the helm, his brother-in-laws asked Armstrong if he was interested, and he said yes.
KV Rentals started in 1992 as a small rental store that also sold Toro and Stihl equipment and did service repairs.
The Dobson Group already had RV businesses, auto stores and sold mini and modular homes. One of their RV stores (Leisure Time Sales) had started in 2014 to sell Kioti tractors and snowblowers and other equipment from Ariens, and offered parts and servicing as well. This operation could definitely benefit from
RIGHT:
expanded outdoor-equipment lifestyle products because demand was strong. As the Dobson Group businesses have always been built on a mindset of growth, the Land and Leisure brand fits perfectly into corporate properties owned in Fredericton and Moncton.
When KV Rentals came up for sale in 2020, it seemed a great match in terms of a total future mix of equipment types and brands. The team that provided equipment servicing at Leisure Time Sales could also service rental equipment as needed. In addition, customers waiting for parts to come in for repairs to their own equipment could rent a similar piece of equipment as desired.
It all made good sense, and Kennebecasis Land and Leisure Outdoor Equipment Store was born.
This rental business serves Quispamsis and several other small communities in the Kennebecasis Valley which is located outside Saint John, N.B., and home to
about 45,000 people.
“We do have customers that come from Saint John as well,” says Armstrong. “There is one other rental store in the area that we compete with, but we get along well. If we don’t have something available on a particular day, we refer customers to them.”
MELDING TWO BUSINESSES
Leisure Time Sales already had a small engine technician who joined Kennebecasis along with three more fulltime repair technicians. Seven other staff members for rental service and equipment sales have also been added, including Armstrong.
He explains that most of the employees are cross-trained to do rentals and sales as well. All technicians have been sent away for factory training for every brand of equipment carried, and that will continue as needed, says Armstrong. They use G2 software which is
designed for the RV sales but also has a lot of rental elements, and Armstrong says it’s working very well.
KV Rentals had been a small store in a small building, and Dobson Group started construction of a new 10,000-square-foot facility a few kilometers away. It was finished in July 2021. The old building got a bit of a refresh and after the move, it was sold.
“Very exciting,” is how Armstrong describes the new building. “We have screens within the store promoting our large selection of Milwaukee tools and we’ve expanded that line multiple times. We have a large Stihl counter as well. The rentals range from tools for DIY renovators to large scale contractors.”
That new facility is four times the size of the previous one, which Armstrong says has made a large difference in customer service.
“It has allowed us to stock up on inventory within the store and invest in more
Kennebecasis Land and Leisure Outdoor Equipment Store was born in 2020 when Dobson Group bought KV. Since then, it’s been serving Quispamsis and the other small communities that make up the about 45,000 people that live in the Kennebecasis Valley, just outside Saint John, N.B.
rental equipment,” he explains. “We can also stock more parts to turn around repairs more quickly. Our service area is about 10 times the size of the old location, and it was hard for people to work because it was so congested.”
He adds, “We have three cash-outs at the counter where the original store had one. Even having a larger parking area has been really important. It means that customers with trailers can now pull in and turn around easily. And we have dedicated handicap parking as well now. Everything has made the customer service experience many times better than it was before.”
And customer suggestions are very welcome.
“We’ve added a lot of small- and mid-sized equipment to the rental section because there was a need in this area,” says Armstrong. “We’ve added more small excavators, skid steers, mini-backhoes, and we now have towable booms that had never been offered before.”
CONTRACTOR FEEDBACK AND MORE
Armstrong explains that, at this point, Kennebecasis is only in the early stages of determining and meeting customer needs and are always open to more suggestions. There are a couple of ways that they gather information on that topic, and both are working well.
“We have a lot of small and medium-sized contractors, and some of them work on projects for the real estate arm of the Dobson Group, so they are very good at telling us what they
Joe Armstrong took over management of Kennebecasis after a 40-year career in the fire service.
need,” Armstrong says. “The contractors suggested we expand our heating equipment line for winter construction, helping them work during the cold and power outages. The contractors also guide us on what brands of equipment to purchase. They are the end users and have the experience.”
The store also tracks all questions about equipment that come in from customer calls and on the website. Equipment is purchased if there are multiple requests for it, with other factors weighed in along the way.
PARENT COMPANY BENEFITS
Having a parent company like Dobson Group to set Kennebecasis Land and Leisure Outdoor Equipment Store up in a new location and with lots more equipment has obviously been advantageous, but there are other benefits it has brought as well.
The pandemic was extremely busy, and Armstrong notes that “it was nice that we had the parent-company with their policies and procedures to guide us in operating safely. There are also many other benefits with accounting, IT and other support.”
MOVING FORWARD
Armstrong reflects that it’s been an eye-opening and exciting experience for him to go from the public sector to the private sector. “There are similarities but there are also many differences,” he says. “It’s been amazing to see the power of entre-
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preneurship and business expertise, to see the transition from a small rental store to this new building, to hear the compliments from customers and see that they are happy. I am sure we will continue to expand to meet the needs of customers and hopefully at the same rate that we’ve been going the last two years.”
Younger members of the family are already involved in the business and more will surely follow.
“We encourage them to get involved,” says Armstrong. “My nephew Gregor has been working here over the last year or so, and now that he’s headed back to university, he still fills in on weekends, but we hope to have him back next summer. We are very fortunate with all the dedicated and experienced staff we have in place and appreciate all they do for customers “
The Dobson’s, he says, are very proud of all their businesses.
“They treat employees and customers like family and that has given them continued success,” notes Armstrong. “They are also very involved in the community and give back a lot. And the support has gone both ways, especially recently with the pandemic. I think it has emphasized shopping local and this is a great community that really understands how important that is. It supports the success that we’ve had, and that success provides community benefits right back.”
He adds, I think the pandemic has also brought back to mind what the Dobson Group has always been about, that close-knit family philosophy with customers, employees, and the community.”
CRS
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AT YOUR SERVICE
Don’t lament the event
by Russ Dantu
Irecently attended my son’s wedding. It was a proud day for this Papa. I wanted to be there ahead of time to help out with setting everything up. A party rental company had been hired and they were there right on time to get started.
It was 34 degrees out when the party rental truck showed up. Three guys jumped out, were very friendly and the supervisor chatted with my son about the location of everything. Only the supervisor had a logoed t-shirt on so I was assuming the two other guys were casual labour from a labour agency. The two labourers removed their shirts right away and they all started to build the 20- by 30-inch tent.
I mentioned I was in the trade show industry for over 25 years and had done lots of similar set-ups and worked with many party rental companies in the past. I asked if I could unload the pipe and drape so that I could get the wall covered behind where the head table was going. I quickly noticed that five of the white panels were short by about four inches more than the rest of the drape. Another two panels were more of a cream white as opposed to a bright white. The white chairs also looked like they were due for a new paint job as they had lots of chips in them.
Being in the trade show and event industry that long, I know that rental equipment gets abused and it’s hard to keep it looking top notch, but I also know that many rental companies pride themselves on properly maintaining equipment and making sure their crews know how to handle the equipment. I also know that I am very picky because of my background. I’ve worked with some fabulous rental companies where their equipment almost always looks top notch. I’ve also seen many shops with equipment like
what was dropped off to us.
Here are some things to consider:
1. Organize your storage area to keep the same lengths and colours of drape together. Not hard.
2. Establish and follow a regular maintenance schedule for everything in your fleet.
3. Provide branded apparel for all your employees and casual labourers. Having temps show up in their worn-out t-shirts with skull heads on the front won’t leave a good impression with most customers.
“Some equipment gets abused, but some pride themselves on properly maintaining it.”
4. Don’t make excuses, make it right. Saying it was unlikely that they’d be able to get more drape up there wasn’t acceptable.
5. Even if you are the only game in town, don’t act like it. One day, you truly may have competition.
All in all, the wedding went beautifully, and everyone had a great time. I’m picky, I know, but so are many others who are spending their hard earned money on rental products.
Take care of yourselves, your employees and your customers! CRS
Russ Dantu is a 30-year veteran of the rental industry and has been delivering workshops, seminars and keynotes on customer service for over 15 years. Visit russdantu.com.
by James Hong
WHAT WENT HONG
Workshop woes
Workshop safety lessons from tools to chemicals.
Ionce ran across a table saw in a company workshop. Well, at least that’s what the manager called it. What I called it was a hazard to everyone’s health. The table saw in question had no operation manual; was missing a safety guard; had a misaligned cutting blade receptor; was positioned on an un-level surface; had no fail stop and no housekeeping had been done to maintain a clean, clear space around and on the table and surrounding area. This was a high-hazard accident just waiting to happen. Workshop safety, whether on company property or in your garage includes three major categories: tool safety, housekeeping and chemical storage. All three categories are equally important.
Let’s start with tool safety. All hand and power tools require maintenance. The most efficient approach is to make a hard habit of inspecting each tool before use. Look for wear, worn edges, splayed power chords, rust and damage to the overall tool-body which indicates a drop or collision. Make the appropriate repairs and part replacements before resuming use of the tool. Ensure you wear all the related safety PPE before using any tool.
Housekeeping is another preventive safety measure frequently ignored, though it involves some pretty basic routine measures. Check for tripping hazards. Clear a path to move easily around the workshop. Store tools in a clean, uncluttered space. All of this will not only make your workshop safer, it will be a much more efficient and enjoyable experience to work there.
Another major workshop safety hazard is inappropriate storage of chemicals such as paint thinners, varnishes, paint, oil, gas and other toxic substances. This category of workshop safety has strict safety guidelines, but don’t let that dissuade you from putting good practices in place. Make sure you have a first-aid kit
with instructions for use if contact with chemicals occurs, with medical gloves and eyewash. Handle them with great care and ensure they’re all labeled and dated. It’s not uncommon to see containers on a workshop shelf with the label worn off and no markings to identify the product. Keep a permanent black marker on the storage shelf to use if necessary. Keep clean dry rags handy to clean up spills and wipe down liquid container drips. Assign space for storing each item and return it to that space after use. Seal the containers tightly to prevent vapour from escaping. Store everything in an open air space and don’t overcrowd.
Store chemicals no higher than eye level – never on the top shelf – with anti-roll lips on each shelf. Don’t use the floor for storage. Using the floor even temporarily is a trip hazard and could cause a spill. Liquids go in unbreakable or double-contained packaging. Highly toxic or controlled materials should be stored in a locked poison cabinet. Did you know that spilled antifreeze will attract animals because of the sweet scent and poison and kill any animal that licks the spill, including any other animal that might eat the poisoned animal? That includes your pets.
Inspect all your containers periodically and especially when you use one. Clean up soiled containers and safely discard leaky containers and chemicals to your local toxic disposal site, or store the leaking container in a double-sealed leak-proof container until disposal is possible. Never dispose of chemicals in your garbage bin.
It’s a lot to take in and these are just the basics. Think of it this way: your workshop is an extension of your workplace or home. Treat it that way and you’ll be 75 percent there. Be safe. Be well. CRS
James Hong is an OHS consultant, writer and journalist.
FEATURES ARE OPTIONAL. RELIABILITY ISN’T.
Sometimes you want the latest tech. Sometimes you just want the essentials done exceptionally well. That’s why we offer distinct levels of innovation, comfort, and performance so you can get done faster, more efficiently, and on budget.
by ANDREW SNOOK
CA BUILDING CONCERN
Opioid deaths are on the rise in Canada’s construction industry
anada’s opioid overdoses are on the rise and it’s an issue that is trending upward within the country’s construction sector. One region where massive spikes in opioid-related deaths in the sector are taking place is within the country’s most populated province.
According to the recently released report, “Lives Lost to Opioid Toxicity among Ontarians Who Worked in the Construction Industry,” the numbers have been climbing fast.
The report, created on behalf of The Ontario Drug Policy Network, The Office of the Chief Coroner for Ontario/Ontario Forensic Pathology Service and Public Health Ontario, stated that Ontario reported 2,460 opioid toxicity deaths in 2020, a staggering 60-percent increase from 2019. It also states
that Ontario’s construction sector is significantly over-represented in the number of opioid toxicity deaths since the beginning of the COVID-19 coronavirus pandemic in March 2020.
While the industry represented approximately 3.6 percent of the province’s population and 7.2 percent of people employed in Ontario in 2021, 33 percent of those who were employed at the time of their deaths due to opioid toxicity worked in the construction sector.
A 2017 report suggests that 100,000 productive years of life were lost due to premature opioid toxicity deaths.
RIGHT:
The report points to the rigors of the type of work being performed as a contributing factor:
The physical demands of construction work may explain why construction workers are prone to injuries and chronic pain, which may contribute to opioid use. In addition, the mental challenges associated with long hours and precarious, competitive and stressful work environments may also contribute to opioid use among people working in the construction industry. The precarious or occasional nature of some construction work may also make the construction industry a more accessible field of employment for people who use substances, compared to other sectors. Furthermore, the high proportion of men, particularly in younger age groups, may explain the clustering of opioid-related harm in the construction industry, as these are demographic groups that tend to be most affected by opioid toxicity death.
“Construction workers and anyone working jobs with very high physical
demands, that’s where you’re going to see more injuries,” says Jan Chappel, senior technical specialist, occupational health and safety at the Canadian Centre for Occupational Health and Safety.
When breaking down the age distributions of construction workers in the sector that died of opioid toxicity in Ontario between 2018 to 2020, the report states that 60.1 percent were between the ages of 25 to 44, while 31.4 percent fell between the ages of 45 to 64, 6.6. percent were 25 years of age of younger, and 1.9 percent were 65 years of age or older.
During that same time period, 98.4 percent of the people employed in the sector that died of opioid toxicity were male.
When it came to the origin of the opioids directly contributing to opioid toxicity deaths in construction worked between 2018 to 2020, 79.2 percent were non-pharmaceutical opioids (over-
whelming fentanyl and fentanyl analogues). Solely pharmaceutical opioids contributed to 9.0 percent of opioid toxicity deaths of construction workers, while a combination of pharmaceutical and non-pharmaceutical opioids accounted for 11.7 percent of opioid toxicity deaths of construction workers.
The rising opioid issues in Ontario’s construction sector are on a similar trend to British Columbia, where it was reported that 20 percent of opioid toxicity deaths that took place in 2021 were employees within the construction sector.
In 2021, B.C. experienced 2,265 illicit drug toxicity deaths (up from 1,747 in 2020 and 984 in 2019). From 2019 to 2022, the drugs involved in illicit drug toxicity deaths were:
• Illicit fentanyl and analogues: 85.6%
• Cocaine: 45.0%
• Methamphetamine/amphetamine: 41.9%
• Other opioids: 22.8%
In Ontario, opioid-related deaths rose by 60 percent in 2020 from 2019.
• Ethyl alchohol: 26.0%
• Benzodiazepines 13.9%
• Other stimulants: 2.9%
Source: Government of British Columbia Coroners Services report, “Illicit Drug Toxicity Deaths in BC: January 1, 2012May 31, 2022.”
While the number of opioid toxicity deaths in B.C. have spiked since the beginning off the pandemic, the construction industry was over-represented well before COVID-19 came to Canada.
According to Government of British Columbia Coroners Services report, “Illicit Drug Overdose Deaths in BC: Findings of Coroners’ Investigations,” published on Sept. 27, 2018, 55 percent of those who died of an overdose in B.C. between 2016 and 2017 (and were employed at their time of death) were working in the trades and transport industries. This is another massive over-representation of those employed in the trades and transport industries, considering it was reported that those industries made up 15 percent of people employed in the B.C. 2016 Census.
ACROSS CANADA
In addition to all of the tragic deaths that opioid use is responsible for across Canada, it is responsible for billions of dollars
in losses. The Ontario-based report stated that in 2017, it was estimated that across all sectors there was $4.2 billion in lost productivity due to opioid use in Canada. This number was reached due to “100,000 productive years of life lost due to premature opioid toxicity deaths.” One can certainly argue that those losses have only skyrocketed since that time.
According to the Government of Canada report, “Opioidand Stimulant-related Harms in Canada (June 2022), a total of 29,052 people have died from apparent opioid toxicity deaths between January 2016 and December 2021. Of those deaths, 88 percent took place in Ontario, B.C. or Alberta.
The report notes that elevated rates have been observed in other areas of the country, including Yukon and Saskatchewan (Manitoba’s data was not available at the time of the report). Fentanyl was involved in 86 percent of Canada’s accidental opioid toxicity deaths in 2021 (81 percent of those were non-pharmaceutical).
MANAGING EMPLOYEE ADDICTION
For employers who suspect an employee may have a “drug problem,” Chappel suggests focusing on assessing the employee’s behaviours on the job and drop the word “problem.”
“Employers should be assessing if that individual can do their tasks safely at that time, on that day, at that moment,”
The physical demands, mental challenges and the occasional nature of construction work may contribute to opioid use.
she says. “We hesitate to use the word ‘problem’ when you’re talking about like addiction. You really can’t diagnose that unless you’re a medical professional or a counsellor, so what we encourage employers to do is focus on what they’re seeing, and if that behaviour is a safety concern.”
Chappel encourages employers to evaluate their employees as they go about their day-to-day tasks.
“Does the person have the ability to perform that job or that task safely? Can they drive the machine? Can they operate the machine? Can they use a sharp object? Are they having trouble making decisions and judgments that affect safety? And then, use that assessment to ask if that person is able to conduct that job safely?” Chappel says.
Chappel encourages employers to develop programs and policies so that every instance of impairment is addressed similarly and in a clear manner.
“Employers may offer employee-assistance programs, if they can,” Chappel says, adding that there are many other organizations that have resources available for employers and employees.
One free downloadable toolkit available is “Substance Use and the Workplace: Supporting Employers and Employees in the Trades,” which is available on the website for the
Canadian Centre on Substance Use and Addiction.
The toolkit was designed for supervisors, managers, human resources professionals, unions, associations and related organizations, while also containing ready-to-use resources for employees. It includes resources for employers and workers to help prevent substance use harms; educate about substances and their effects; address employee substance use; find services and supports, and access related information about key reports and organizations. For any questions related to the toolkit, the CCSA can be contacted at workplace@ ccsa.ca.
Thankfully, the problem of opioid use is not going unnoticed and more resources are becoming available to businesses. The government of Canada has advice available for individuals and companies where employees are dealing with substance abuse. Opioids in the Workplace, Opioid Response Training, Opioids 101 and Healing the Whole Human Being, are fact sheets and resources from the Canadian Centre for Occupational Health and Safety, St. John’s Ambulance, the Canadian Mental Health Association and the Alberta First Nations Information Governance Centre. Those resources and more are available through the Canadian Centre on Substance Use and Addiction website, ccsa.ca. CRS
SOLIDLY inDIRECT
Our indirect-fired Foreman® 230 is ideal for jobs that require clean, dry heat. Vented heat is especially important for projects sensitive to the byproducts of combustion or that require fresh-air-only like hospitals or schools.
With the highest heat output at 230,000 BTU/hr and most reliable airflow in the class, even when ducted, this design can flex to fit countless applications without sacrificing performance.
More money for your business
A new federal grant could help your business.
by Mike Wood
So many of us had to rely on government subsidies and grants to help us get through the past two-and-a-half years. There was the initial Canadian Emergency Business Account and the Canada Emergency Commercial Rent Assistance program (that, if you remember, the landlord had to agree to participate in when it started). Perhaps you had to take out a loan through the Highly Affected Sectors Credit Availability Program program, access the Canada Emergency Wage Subsidy or even go on the Canada Emergency Response Benefit to have money coming in for you and your family, as I did. The last two years have been an incredible strain on all of us.
To help rebuild the small- to medium-sized business economy, Ottawa has launched a new government grant program that is available to help you with your digital activation. The program has not received that much public or media attention, which is why I felt it was important to cover in this space. The new program, available through the Ministry of Innovation, Science and Economic Development Canada, could be advantageous in helping you and your business recover and create more awareness for you. The Boost Your Business Technology grant offers support to Canadian-owned small- and medium-sized enterprises who want to adopt new digital technologies.
Through this new grant program, should you qualify, you will have access to a pool of experts to help you develop a digital adoption plan tailored to your needs. The digital experts had to apply, be vetted and then chosen by the federal government to be included and made available to small businesses. These advisors will work with you to develop strategies to help you achieve your goals in the ever-increasing competitiveness of the digital economy.
The Boost Your Business Technology grant covers up to 90 percent of the eligible cost incurred by retaining the services of a digital advisor. The
program has a maximum value of up to $15,000.
I am sure I can hear you thinking to yourself right now, how does one qualify for this program?
First, you must be incorporated either federally or provincially and a Canadian resident must hold the ownership of your company.
Second, you must be a for-profit, privately owned business.
Third, you must have between one to 499 fulltime equivalent employees.
Lastly, you must have a minimum of $500,000 in annual revenues in one of the previous three tax years.
You may be asking yourself right now, is there anything else I should know about this new funding opportunity for my business?
Why yes there is.
On top of being a former event rental company owner, I have been a college professor for the past 15 years in Ottawa. As part of the Boost Your Business Technology grant, students or recent graduates can be hired by firms to assist in helping you achieve your digital, online goals. The best part is there is the possibility that you will receive another wage subsidy of up to $7,300 to hire talent through the funded work placement.
I am very accessible and know some of the people that have been vetted by the federal government to work as your advisor. If you are looking for more information, please do track down the program to help grow your business with a simple Google search or feel free to contact me directly and I will put you in touch with vetted firms.
Let’s all work together to help get everyone back on their feet and continue to grow the incredible business that not only you depend on but as does your staff, your customers and your community. CRS
Michael Wood is a former owner of an event rental company, a college professor in Ottawa and a principal at Ottawa Consultants. Wood recently announced his bid to run for city council in Ottawa. ottawaconsultants.com
Portable, versatile and powerful – compact utility vehicles are perfect for
any rental fleet.
COMPACT EQUIPMENT
SKID STEER EXCAVATOR
8 mecalac.com
Mecalac has introduced a line of crawler skid-excavators, the MCR series. Comprised of three models –the 6MCR, 8MCR and 10 MCR – the line is designed for superior speed, productivity and compact operation. The machines provide the swiftness of a skid steer with the 360-degree rotation of an excavator for extra versatility and travel speed. A compact footprint brings Mecalac’s signature end-user-focused design to new applications and industries for increased safety, sustainability and efficiency. The new MCR series features a hydrostatic transmission and strong drive motors. A dedicated pump drives the motor, allowing for higher speeds than traditional mini excavators. Each of the three machines is capable of travel speeds up to 10 kilometers per hour. This
significantly reduces time spent traveling across jobsites, resulting in faster cycle times and less unnecessary downtime. On the jobsite, the MCRs’ versatility increases productivity and reduces congestion. This is due in part to the company’s patented quick coupler, Connect. The advanced system allows operators to quickly transition between attachments — such as pallet forks or digging buckets — without leaving the cab. Additionally, once the pins are engaged, Connect reduces the risk of dropping a bucket. Using a range of attachments, contractors can easily do the job of several machines with a single unit, freeing up resources and space without sacrificing efficiency. With a skid bucket attachment, contractors can move up to .98 cubic yards of material at top speed or rest the bucket against the blade for applications such as grading and ground leveling. This feature stabilizes the bucket, distributing the forces to the frame of the machine and reducing stress on the boom, prolonging component life. MCR units combine Mecalac’s three-part arm and a rotating ability to deliver superior performance. The
extended range of movement increases flexibility and reach while minimizing unnecessary movement, allowing operators to do more from a single position or within confined spaces. The three-part arm can also be tucked in, even with a full bucket, allowing for extra compactness and mobility without overbalancing the unit in the front — resulting in a true zero-turn radius. In addition, the boom system gives the MCR high lifting capacities.
SKID STEERS ONLINE 8 yanmarce.com
Yanmar Compact Equipment
North America has launched a website dedicated to its lines of compact equipment. The site comes as one of many new investments Yanmar is making in the North American market and corresponds to the company’s initiative to adopt a customerfocused approach in every facet of its business. The new website is designed to make it fast and easy for
users to find information on the Yanmar brand and the compact equipment products offered in North America. It requires fewer clicks to reach product and industry pages and the intuitive layout makes it simple to locate desired information, in addition to improving the site’s visual appeal. Practical features add more usability to the site. A new build and price tool allows users to customize a machine with the configurations they are most interested in. They can then submit the configuration and be contacted by a dealer with a quote. Site visitors can also visit the news page to stay current on the latest updates from Yanmar Compact Equipment and read helpful articles. Users can sign up for Yanmar’s newsletter to receive news and updates directly in their inboxes.
compact track loader, the Max-Series RT-135 Forestry Posi-Track loader. Featuring 10 percent more horsepower than the previous version, the RT-120, the 12,990-pound RT-135F gives operators the ability to maintain excellent machine performance while operating high-flow attachments. That high power is paired with a premium operator experience, as the completely upgraded loader is part of the new Max-Series lineup with all the line’s superior comfort and ease-of-use features standard. Outfitted with forestry-rated guarding and safety features, the new machine is ideal for brushcutting, mulching, land clearing and other high-flow applications. The machine’s Cummins engine boasts 132 horsepower. That, combined with a 50-gallon-perminute maximum auxiliary flow and an oversized auxiliary pump capable of 66 gallons per minute, allows the RT-135F to transfer more engine power to the attachment with no sacrifices to machine performance. The extra 16 gallons per minute within the pump means operators can run high-flow attachments such as mulchers at full speed while moving the loader without slowing down the tool. That directly translates to more productivity from the 50 gallon-per-minute mulching head that is sold with the RT-135F. The attachment was developed with and is optimized for the machine. Contractors can use the powerful machine longer with its new 52-gallon fuel tank — 22 gallons more than the RT-120. The extra fuel means operators have an increased ability to work all day without refueling. Operators can lift more and be more productive with the RT-135F, thanks to its up to 4,150-pound rated operating capacity, 10-mile-per-hour top speed and 10.4-foot lift height. Contractors can further boost the operating capacity and reinforce the back of the machine with an optional rear bumper kit that extends over the tracks. The RT-135F brings the hallmark Max Series benefits to forestry applications to provide the best possible operator experience. The new machine features the lineup’s premium 360-degree visibility. Standard LED lighting, optional side
Performance From Billy Goat®
SG1300H Stump Grinder
• 24" above grade to 16 in. below grade
• Longer cutter head reach, wider chip guarding, and a double-welded cutter head guard sets the SG1300H apart from others on the market!
†Power rated by engine manufacturer
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power output for the auger bit motor may vary depending on numerous factors, including the operating speed of the engine, environmental conditions and maintenance.
lighting and new taillights make it even easier to see around the outside of the machine.
BIG FEATURES, SMALL PACKAGE
8 deere.ca
John Deere is building on its lineup of compact equipment by expanding its performance tiering strategy with three new models of compact wheel loaders. The new G-tier models, including the new 184 G-tier, 204 G-tier and 304 G-tier machines, were designed to include proven capabilities and are ideal for customers in need of a dependable machine to complete everyday tasks. The G-tier models are also practically equipped, providing proven capabilities reliability and ruggedness. All three models provide solutions for customers in applications such as landscaping, agriculture, snow removal, site development and rental without sacrificing quality. The G-tier models offer optimal performance with lower maintenance costs. With convenience and productivity top of mind, these easy-to-operate models come standard with a limited slip differential, which automatically engages if one wheel loses traction, providing enhanced safety for the operator and the machine. The optional ride-control reduces spillage from the bucket when traveling over rough terrain, reducing jobsite clean-up and improving ride quality for the operator. It can also be set to engage and disengage at certain speeds. All G-tier models feature a forward-thinking cab design
offered in both a canopy or enclosed-cab configuration, giving operators flexibility when working in a variety of different geographies. Built with operator visibility in mind, the redesigned enclosed cab features a frameless, fully glass door; a floor-to-ceiling front windshield; and a remounted machine display, providing a clear line of sight to machine surroundings. The right-side full glass window also swings out 180 degrees to further enhance overall visibility for the operator. Additional features include an adjustable steering column, slip-resistant steps and an optional LED lighting package. The spacious cab includes amenities such as improved air conditioning systems and ergonomic low-effort controls to keep operators comfortable during a long shift. All G-tier models offer enhanced serviceability features such as ground-level service and increased capacity fuel tanks to help simplify daily maintenance, keeping machines up and running on the job. This allows operators to spend more time completing the tasks at hand, rather than performing on-site repairs or maintenance. The strategically placed cooling package minimizes contamination from debris build-up, optimizing efficiency and reducing cleanout time.
CUSTOMIZED OPERATION
8 casece.com
Case Construction Equipment has launched its next generation of compact track loaders and skid steers with
the introduction of the B Series: five CTLs and eight skid steers spanning radial and vertical lift patterns, as well as numerous horsepower and size classes to provide rental customers with the equipment choices best suited to their operation. New Case B Series loaders feature a completely redesigned operator interface, including new left- and right-hand posts on all models with simple ignition; push-button operation; easy throttle control; and intuitive switches for all core machine functions. Rental stores may choose between standard mechanical; mechanical hand-and-foot; and electro-hydraulic controls when specifying a machine. An all-new eight-inch LCD multi-function display with a backup camera comes with all electro-hydraulic models and it can be added to mechanical configurations for use with the backup camera and the operational displays (but without the electro-hydraulic control capabilities). Electro-hydraulic models provide the additional simplicity of switching between ISO and H operating patterns with the simple push of a button. The new eight-inch LCD multi-function display serves as the command center for the machine. It includes the industry’s only backup camera visible in a split screen display with machine data. The camera is operational in both forward and reverse and enhances the B Series’ industry-leading visibility with even greater jobsite perspective and awareness. It also provides operators with the most fully functioned operator experience ever found in a Case CTL or skid steer. Operators can adjust the total machine responsiveness to low, moderate or aggressive, or independently set tilt, lift and drive speed, as well as set the
loader arm and drive control to best meet the demands of the job. The new “creep speed” capability allows the operator to set the machine speed at a consistent slow creep while independently setting the attachment speed via the throttle for optimal use of high-capacity hydraulic attachments such as cold planers and brooms. Operators can store and recall specific setting profiles to match either individual operator preference or job types.
A new small frame track loader from Mustang by Manitou brings a 1,350pound capacity option to customers in North America. The Mustang by Manitou 1350RT features an intuitive single joystick control, Level II FOPS and a lowmaintenance engine for jobs from the construction site to the backyard. The Mustang by Manitou 1350RT punches above its compact dimensions with an overall width of 57 inches, height of 76 inches and lift capacity of 1,350 pounds at 35 percent tipping load. The 1350RT features a 46.6-horsepower Yanmar engine that uses automatic regeneration and zero fuel additives, providing clean emissions with little to no effort from the operator. Built on the proven design of the Mustang by Manitou 1350R skid loader, the 1350RT track loader provides superior weight
distribution, stability and tractive effort. In addition, the cab-forward design of the 1350RT has excellent visibility on all sides of the machine, allowing for precise material placement. The IdealTrax track tensioning system saves on maintenance and track replacement costs by automatically tensioning the tracks when the engine is on. This process eliminates the chance of overtensioning and extends the life of the tracks up to 15 percent. Track tension is released when the engine is turned off, reducing strain on the sprockets and bearings. There is no need to manually tension the tracks and changes on the jobsite are quick and simple. The 1350RT provides versatility on the jobsite with an exclusive Multi-Tach attachment mounting system that is compatible with most allied track loader attachments. The machine is customizable with additional features including a fully-integrated back-up camera and a HydraGlide system for a smoother ride and less material loss. An additional self-leveling option keeps the attachment level while the unit is performing the lift function.
8 bobcat.com
Doosan Bobcat has unveiled its new, all-electric Bobcat T7X compact track loader. The T7X is fully electric, offering the full benefits of eliminating hydraulic systems, components, emissions and vibrations – all while providing a cleaner, quieter machine. The machine is fully battery-powered, built to be more productive from the ground up with electric actuation and propulsion; quieter with highperformance torque; and more powerful than diesel-fuelled track loaders, all while eliminating carbon emissions. The traditional hydraulic work group has been completely replaced with an
electrical drive system consisting of electric cylinders and electric drive motors, which means virtually no fluids. The T7X uses just under one litre of eco-friendly coolant compared to around 216 litres of fluid in its diesel/ hydraulic equivalent model. The all-electric platform enables instantaneous power and peak torque available at every operating speed. The operator no longer must wait for the standard hydraulic system to build up power. The T7X operates with zero emissions and reduced noise and vibration. It works quietly and efficiently in noisesensitive areas and indoors, which significantly lowers sound levels and improves the working environment. It can also significantly lower daily operating costs when considering the reduction in annual maintenance costs and elimination of diesel, engine oil, diesel exhaust fluid and hydraulic parts. At the heart of the T7X is a powerful 62-kilowatt lithium-ion battery from technology partner, Green Machine Equipment. While applications vary, each charge can support common daily work operations and the use of intelligent work modes for up to four hours of continuous operation time and a full day of operation during intermittent use. The intelligence of the power management system is programmed to sense when loads are increasing, automatically backing off power when not needed to preserve the total energy use and extend the machine’s runtime.
BATTERIES INCLUDED 8 takeushi-us.com
The first 100 units of the TB20e, Takeuchi’s new electric compact excavator, have been ordered for United Rentals locations in North America. The TB20e is the first Takeuchi designedand-built, battery-powered machine in what will be a full line of electric products developed to provide what today’s customers want while meeting the manufacturer’s own environmental, social and governance goals. Similar in performance to Takeuchi’s diesel-powered TB216 compact excavator, the TB20e is 100-percent batterypowered with zero exhaust emissions and reduced noise/ vibration levels. When fully charged, the TB20e offers a continuous working time ranging from four hours to eight hours, depending on the application and environment. The excavator has an operating weight of 4,255 pounds, a bucket capacity of 1.34 cubic feet and a primary auxiliary flow of nine gallons per minute. Its maximum reach is 13 feet, 4 inches and its maximum digging depth is seven feet, 10.1 inches. The TB20e also features a spacious and comfortable operator’s station with a completely new high-definition, multiinformational colour display.
FITS THROUGH DOORS
8 wackerneuson.com
Wacker Neuson has introduced its first utility track loader. The versatile, standon SM100 is an excellent addition to any rental or contractor fleet and is the perfect fit for landscaping projects, light site work, grading, auguring and general material handling. The standard nine-inch wide tracks provide low ground pressure, reducing turf disturbance and repair work. The
overall machine width of 35.5 inches fits through doorways, gates and other tight spaces. The SM100 is designed with a variety of operator comfort features and offers a durable, low-maintenance design to reduce maintenance costs and total cost of ownership. The SM100 utility track loader is the first machine in this new product category from Wacker Neuson. The SM100 is powered by a 24.7 horsepower Yanmar turbocharged diesel engine. It offers a 1,000pound rated operating capacity at 35 percent with a tipping load of 2,857 pounds. The optimized radial lift path provides vertical lift performance with a hinge pin height of 85.7 inches for dumping into high-sided trucks and has the reach for loading into truck beds. The durable undercarriage with triple-flanged rollers reduces wear and de-tracking, maintenance and total cost of ownership. The step-up and go
concept makes operating the SM100 easy and comfortable. The large, springsuspended operator platform with ergonomic padding offers comfort and stability for the driver. An operator presence system prevents accidental movement of the lift arm and travel functions when the operator steps off the platform. The overall design with its sloped hood offers superior visibility. The fine-tuned, forward angled joysticks position the operator’s hands in a neutral position, reducing fatigue. Front- mounted coolers mean no hot or dirty air is blown across the operator’s legs. Versatility is the real driver of this machine. The overall narrow width allows the machine to access urban areas and smaller yards while the light weight (3,300 pounds) makes it easy to transport. The common industry attachment interface expands the use of compatible attachments, expanding the applications. CRS
at a
With 4 gpm at 3,000 psi, it
the power to quickly clear grease, sand, and ice in 4” to 8” drain lines. It’s lighter, more maneuverable, and features “flat-free” foam core tires.
HOPE IS NOT A PLAN
The power of “no”
by Adam Snook
Don’t let your urge to help turn you into a doormat.
NFor such a small word it sure can be hard to say. It’s always had a negative connotation to it. If you said it, you must have been either angry, selfish, or frustrated.
Family, friends, employees and customers all know you as the person who always says yes. Too good natured to say no, always wanting to help out and never wanting to rock the boat.
Family is the most important thing in the world, but that doesn’t mean they can’t be a drain on you. Kids always asking for the latest and greatest, without knowing how hard you had to work to buy last month’s latest and greatest.
We all have that one extended family member who’s either looking to “borrow“ money, tools or something else of value. Borrowing indicates you’ll get it back, but you know you never will.
Whether it’s raises before the probation period is over, time off with no notice, benefits that don’t cover their exact needs, or what feels like the constant threat of losing them to the competition, you can feel powerless in your own business.
Aside from your kids, probably the hardest group of people to say no to are your customers. After all, they pay your bills, put food on your table and allow you the “freedom” of being in business for yourself. Notice freedom in quotation marks, like ”borrow” above.
We’re all so afraid to lose out on any revenue
“Aside from your kids, probably the hardest group of people to say no to are your customers. ”
Good friends are hard to find and should never be taken for granted. Casual “friends” are easy to find, especially when you own a rental company.
“ Hey buddy, can I borrow a skid steer and dump trailer this weekend?”
My initial thought was always, “ Sure, want me to come operate it and pay for the fuel too?”
But because I’m the guy who always helps out, I’d always say yes.
Then on Monday when the machine gets returned empty of fuel and filthy with a flat tire on the trailer I’d be so furious I’d promise myself it would never happen again. Until the next time they asked that is.
Employees often are the lifeblood of your business, while at the same time the bane of your existence. Especially in a lopsided job market like we’re seeing right now.
that we’ll often overlook the biggest source of stress we have in our work lives.
Count yourself lucky if you don’t have that customer(s) that always return your equipment broken, dirty and late.
They tend to be the ones who ask for the discount, refuse to pay for the damages they caused, and then take 90 days to pay. And still expect free delivery and after-hours call outs.
I’m sure I’ve missed some of the list of those that weigh us down daily. But you know the ones who cause you the most stress.
As the old anti-drug commercials said, just say no!
You’ll be amazed how liberating it can be. CRS
Adam Snook is a co-owner of JustBins in Regina, Sask.
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