Agincare: Live-in Care Brochure

Est. 1986

CARE FOR OLDER PEOPLE

If you want to continue living in your own home, but feel that you need some support, our live-in care service could be what you’re looking for.

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CONTENTS Supporting older people

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Advantages of live-in care

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Why Agincare?

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What do live-in care workers do?

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Options & choices

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Fully managed service

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A personal approach

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Ongoing support

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Costs & funding

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The next steps

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Round-the-clock peace of mind

SUPPORTING OLDER PEOPLE

Live-in care is an affordable alternative to

Our bespoke live-in care packages

For many, our live-in care has prevented

can support a variety of care needs;

a hospital or care home admission, while

including companionship care, respite

improving health and wellbeing at home.

a care home that gives you peace of mind and control over your care.

and short term care, reablement and a waking nights service.

With 24-hour support, you can continue to live life the way you want to, safe in the knowledge that if you suddenly need help there’s a trained professional on hand.

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Our care workers can provide tailored support such as medication management, moving safely around your home and household chores, in addition to personal care.

We also provide support for health

What are the advantages of live-in care?

• One-to-one, personalised support,

issues such as:

24-hours a day

• Dementia care • Parkinson’s • Palliative care • Cerebral palsy • Multiple sclerosis (MS)

•S tay in your own home, alongside family or pets •R etain your independence and continue to be part of your local community, with your social life and schedule •P revent loneliness and isolation with the companionship of your care worker •S upporting you and your loved one to stay together regardless of varying levels of care needs •S upport to ensure you get the medication, nutrition and hydration you need •P eace of mind for family and loved ones who may not live locally •R educed pressure on relationships, with family members not needing to become full-time carers

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WHY AGINCARE? Family-owned - We have been providing reliable and professional care since 1986 Fully managed service - We guarantee the training, supervision and support of our care team and are always on hand to assist you National coverage - We are one of the largest care groups in England with over 3000 staff Pathway of services - We provide a range of care services to suit your personal needs, including live-in care, home care and residential care homes High quality care - 90% of our customers rate us ‘Excellent’ or ‘Great’ on Trustpilot Fully regulated - All our care services are fully regulated by the Care Quality Commission Person-first approach - Our unique approach to care means we take time to understand your needs Fully trained staff - Our care staff have nationally recognised qualifications and are enhanced DBS checked

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“

Agincare took all the pressure off me. They were very professional from my initial enquiry right through to setting up care.

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Next of kin to client

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WHAT DO LIVE-IN CARE WORKERS DO? Our specially trained care workers live with you, providing one-to-one support and companionship seven days a week, in the comfort of your own home.

They can help you with a variety of daily tasks including personal care, cooking meals and engaging in social activities.

Your care worker is also a friend to talk to and is there to facilitate your independence; leaving you to focus on the things that really matter, like friends and family.

“Mum’s main carer is exceptional.

She has bestowed upon Mum the greatest gift of all, helping Mum to be able to live in her own home whilst having care, companionship and comfort. Mum said that her carer is not just her carer, but a really good friend.”

– Trustpilot Review

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Live-in care also supports your family. It reduces the pressure on those who may otherwise need to become full time carers and allows them to maintain their relationship with you as a treasured loved one.

A live-in care worker can also support those who require catheter care, stoma care or oxygen management.

Nursing tasks are not ordinarily provided by a care worker, though we can liaise with local district nursing teams to ensure your clinical needs are met.

Some of the key duties are: Personal care Carrying out a care plan Companionship Mobility assistance Domestic tasks and errands Medical support

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OPTIONS & CHOICES

Premium service Our care workers go above and beyond to deliver a bespoke care service built around you.

The care you receive incorporates a concierge

Your care worker could help you with: Pet care Light gardening duties Collecting medication Managing your finances Liaising with healthcare professionals Socialising

service within the standard price. This means that your care worker supports you in all aspects of your life; helping you to continue living the way you want to.

Respite care (short-term) One of our respite care workers will help minimise disruption to your routine and lifestyle at home, while your regular care worker takes a well-deserved break.

Pursuing hobbies and interests

As with all our live-in care services, we can tailor

Shopping

flexibility; meaning you can receive respite care

Days out Travelling

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our respite support to you and offer complete as frequently or infrequently as you like, for any period of time.

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Whether you are enquiring for the first time, or already receiving care from us, our professional team is at the end of the phone to support you.

FULLY MANAGED SERVICE What makes our live-in care service special is that we fully manage it.

We employ and pay all of our care workers and are regulated by the Care Quality Commission (CQC). As a result, we have a duty of care to you.

Should your care worker fall ill or take holiday, we are responsible for finding someone to replace them.

What’s more, we guarantee the training, supervision and support of our care team.

Other live-in care agencies offer introductory services that put you in contact with a self-employed care worker. They offer less protection and fewer guarantees.

We are proud to offer you a higher level of protection and peace of mind, knowing there is a professional team managing your care.

Comparison

Fully managed services

Care agencies

Fully regulated by the CQC

Fully regulated by the CQC

Directly employs staff

Directly employs staff

Guaranteed care worker training

Guaranteed care worker training

Person-centred care plan and risk assessment

Person-centred care plan and risk assessment

Access to 24-hour on-call emergency line

Access to 24-hour on-call emergency line

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A PERSONAL APPROACH TO ARRANGING YOUR LIVE-IN CARE arranging your 24-hour care.

We understand that someone coming to live in your home can be a big step. That’s why we are diligent when matching a care worker to you.

Our comprehensive assessment and matching process is done by a designated care co-ordinator who will find the best available care worker for you.

Each care worker has their own mix of experience, qualifications, background and interests meaning that, with our help, you can find your ideal care companion.

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The team at the end of the telephone have been outstanding in understanding and also communicating with myself along with a fantastic assessment process.

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We take pride in our personal approach to

Trustpilot Review

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ONGOING SUPPORT FROM OUR PROFESSIONAL TEAM Our regional co-ordinators are in the community every day visiting clients and supporting staff.

Once your care begins, they will come to see you at home to introduce themselves. They will then visit you on a regular basis and arrange for you to have a weekly call from our office team.

Should you need advice and support, your regional co-ordinator and office-based coordinator will be your regular points of contact and will be with you every step of the way.

You also have the reassurance that we operate a 24/7 emergency on-call service for both you and our team.

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Our ongoing support includes: Assigned point of contact throughout your care Weekly calls from our office team Regular visits from one of our care coordinators Round the clock emergency on-call service

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COSTS AND FUNDING How much does live-in care cost?

Do I qualify for funding?

We are always transparent on price and

You may qualify for some level of funding

have an online cost calculator to help

from your local authority or the NHS.

you determine what the cost of live-in

State assistance for care is means-tested

care might be for you.

through a financial assessment by your

The cost of our live-in care services depends

local authority.

on the level of support you require.

If your assets are less than the lower limit

If you have concerns or questions about

of £14,250 in England, then 100% of your

the cost of live-in care and would like

care should be funded. However, you may

to know what funding options may be

be expected to make a contribution if you

available to you, we can help.

receive certain benefits or have any income.

If your assets are more than the upper limit of £23,250 in England, then you will normally be expected to pay for your own care in full.

Do I qualify?

Assets included in the calculation

Assets not included in the calculation

Bank and building society accounts

Property that continues to be lived in by yourself, a partner or dependant

Stocks, shares and most investment products

Value of life policies

National savings and premium bonds

Some compensation payment held in trust or by the courts

Income from the Government and any personal or occupational pension plans

Some investment bonds with a life assurance element (check with your provider)

Property and land (less any mortgage)

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THE NEXT STEPS When you enquire with Agincare, we will guide you through the following steps:

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Making an initial enquiry - One of our friendly senior care advisors will give you a guide price, offer funding advice and describe in detail the potential of our service.

Receiving a free, no-obligation care assessment and quote A care assessor will visit you at home. This will allow us to better understand exactly what care and support you require.

Arranging a start date and a care worker - Once the start date is finalised, we will recommend a care worker to you; presenting you with two or three profiles to consider.

Starting a new chapter - Your care assessor will have created a care and support plan to discuss and agree with you. They will also be there on the first day of your care to offer support.

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Get in touch Call us FREE today

We have found Agincare extremely helpful from the first contact to signing up.

08000 121 247

Email us at customerrelations@agincare.com

Want to learn more?

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Visit our website for more information about live-in care and to view our exclusive offers.

Trustpilot Review

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Est. 1986

HOME CARE | LIVE-IN CARE | CARE HOMES | YOUNGER ADULTS | TRAINING NOW 08000 121 247 | AGINCARE.COM

Agincare Head Offices Services Ltd. Registered in England No. 11943500.

Registered Office: Agincare House, Admiralty Buildings, Castletown, Portland, Dorset, DT5 1BB. VAT No: 905129248