Agincare Business Summary 2022-23

Our Senior Management Team

Our Senior Management Team is highly experienced with extensive backgrounds in health and social care, central and local government as well as with financial and commercial organisations.

Many started in direct care roles and this is reflected in our passion for our work and the high quality care that Agincare delivers.

The

is backed by a professional support network including

“I’m incredibly proud of how everyone at Agincare has worked together as one team to continue to deliver high quality care to those who draw on our services, making a very real difference to the quality of people’s lives.

“Despite challenges of the Covid pandemic, cost of living increases and recruitment issues seen across the social care sector and wider society, Agincare remains in a strong position, providing reassurance for all those we support both now and in the years to come.

“Agincare has continued to grow and develop valuable new services and partnerships nationwide in a turbulent environment where many other providers have failed or are failing.

“We have contributed to national, regional and local policy, publications and forums, underlining Agincare’s position as market leaders and strong lobbyists for social care and those who work so hard within it.

“This report contains many highlights from the past year, including our first ever Agincare Hero Awards, which was a fabulous celebration of our incredible care workers across the country.”

Raina Summerson Group Chief Executive O cer

ALL OF OUR ACTIVITY MEANS THAT WE CAN CONTINUE TO SUPPORT THE PEOPLE THAT DRAW ON OUR SERVICES TO LEAD FULFILLING LIVES.

Our vision

We have our sights set on excellence. Agincare works to achieve an industry-leading and reputable national presence through largely self-funded geographical expansion, and through innovating and diversifying our services.

Our mission

To continue our sustainable growth of many years by providing a holistic range of high-quality community care services nationally and honouring the gravity of this responsibility to each team member and to the people who we support.

Our values

Our values underpin all that we do, and sit within the core of our daily work. We strive for consistent improvement, and always seek to educate ourselves to make this happen. We believe that there is an opportunity to learn in everything.

Organisation structure

Expanded geographic coverage

Agincare continues to grow sustainably and develop its services geographically across the country with new and existing partners. We opened a new head o ce in Harrogate (pictured) bringing high quality, personalised care to the north of England, as well as opening other new home care branches.

We’ve added to our Extra Care schemes, including being selected by the NHS and local authority to support Dunboyne Court and Whitley Court communities in Torbay. Our Enable service, which provides support for people with complex needs, opened new supported living accommodation in Medway. We also worked with partners to be the care provider for Furlong Close, a residential supported living community in Wiltshire that was under threat of closure.

Agincare welcomed Beaufort Park Retirement Village in Burnham-on-Sea into our growing portfolio of care and nursing homes. Plans for further geographic expansion are already well underway for 2023.

Harrogate o ce opening

STRATEGIC OBJECTIVE 2

Ongoing service diversification

We are one of the few care providers nationwide that offer a comprehensive range of services, tailoring care to those we support as their needs change. We believe this enables us to innovate, utilise resources, share skills, adapt and respond in a way that few other providers can.

1 Commercial tendering activity with bids for new work contracts

We were awarded 30 contracts across our group companies. These have been a mixture of services including home care, residential care and nursing homes, and training and apprenticeships.

2 Acquisition of care and nursing homes in new areas and investment in existing services

We expanded our portfolio of high quality care and nursing homes with the addition of Beaufort Park Retirement Village in Burnham-on-Sea with exciting plans for future development already underway.

We invested £2million into refurbishing St Peter’s Park Retirement Village in Bexhill-on-Sea with major development also taking place at many other care and nursing homes, including Nightingale Care and Nursing Home in Derby.

3 Radiated growth from existing locations

We complemented our existing cluster of services around Medway with the opening of more supported living accommodation for younger adults, in addition to existing accommodation and Napier Respite and Day Service. Agincare also operates residential care homes, home care and live-in care in the area.

We were awarded the NHS and local authority contract for providing home care for Extra Care communities in Torbay. We also opened a new home care service in addition to our award-winning live-in care and hospital discharge projects in south Devon.

4 Relationship management with others to develop or take over new opportunities

Our care services worked more closely with partners, including local authorities, NHS and evolving Integrated Care Systems, to provide responsive care, including hospital discharge to assess services to free up hospital beds and support with winter pressures.

We worked with partners to secure the future of Furlong Close supported living community, delivering supported living to 30 tenants in Wiltshire and acquired an existing supported living scheme in Dorset; both from charitable organisations looking to consolidate.

Agincare Founder and Group Chairman Derek Luckhurst officially opened Beaufort Park Retirement Village in Burnham-on-Sea.

Growth in turnover and surplus

5%

As a whole, Agincare’s turnover increased from £82m to £86m (2021-22).

23 care & nursing homes

25 home care branches

6 locations & nationwide service provision for younger adults

18 extra care schemes

12 training & support locations

1077

CQC registered care home places

Agincare achieved strong growth during the financial year, particularly considering pressures faced by the care sector in this period. Our growth has been predominantly organic due to successful project delivery, innovative working and geographical expansion.

Our collaborative approach allows us to work very closely with our customers and partners to deliver tailored services for specific local conditions and fulfil unmet needs in a cost effective way. This growth is set to continue in 2022-23 with an expected uplift of 10% in turnover.

Over 1.25m hours of home care per annum

1.76m hours of Live-in Care and over 78k NHS bed days saved by our hospital discharge projects

144% year-on-year increase in Enable supported living hours delivered

Partners with over 65 councils and CCGs with over 130 contracts managed

All this enables people to live independently with all the care and support they need.

Sustainability, quality and risk management

Agincare has come a long way since our Founder and Chairman Derek Luckhurst started his first care home in Weymouth in 1986. Still family-owned and independent with over 35 years of experience, Agincare is well placed to develop and grow in the future, exploring new opportunities, managing risks and ultimately keeping high quality care for those we support at the heart of everything we do.

Our survey said…

Our

We have a long-term leadership team in place, with Derek’s sons Adam, Simon and Piers taking key roles in the organisation and developing their knowledge and experience.

All share the same vision of a long-lasting organisation, with no private equity investors and no exit strategy planned. This allows us to remain focused on a sustainable future, providing reassurance and stability for those who draw on our services, their loved ones and our team members.

98% The care team are polite and behave respectfully

97% I feel safe with the care team –

92%

The service has helped to improve the quality of life for the person receiving care

91% Overall, I am satisfied with the service –

Rated Excellent from 369 reviews 300+ reviews

4 stars out of 5 based on 542 reviews

4.5 out of 5 based on 86 reviews 86 reviews

We are fully regulated by the Care Quality Commission

See our website for latest details

CQC Market Oversight Scheme

9 rated on

Rated 9 out of 10 as an overall score rating for our homes

Founder and Group Chairman Derek Luckhurst with his three sons (from left: Piers, Derek, Adam, Simon)

Workforce: Our people are everything

We are immensely proud of our people at Agincare and the fantastic careers they have built. The resilience and resolve they used to pull together as one team with a shared purpose during the Covid pandemic was truly incredible.

As Agincare’s range and scale of services continue to develop and grow in the future, we know that it’s critical that our teams do likewise and that we continue to develop new skills and knowledge in the organisation. Workforce planning is essential to our success, and has never been more important with recruitment challenges felt particularly sharply not only in social care but also across society.

Our Agincare People Programme focuses on attracting, recruiting, retaining, developing and rewarding incredible people that share our passion for care. We’re committed to investing in continuous professional development for all our team members, with ongoing training and support in an environment where they can flourish and grow their career.

A highly skilled and motivated workforce not only benefits everyone that works for us but ultimately everyone that we support and deliver care for too.

Our first ever Agincare Hero Awards was a fabulous highlight of the year and showcased the extraordinary difference that social care, and those who work in it, make to people’s lives.

Scan to watch the Agincare Hero Awards 2022 video

3,500+ team members and growing

Careers in care across all services and head o ce functions

700+ long service awards triggered

350+ apprentices and RQF learners

Scan to view and apply for Agincare jobs online

Our first ever Agincare Hero Awards recognised extraordinary care workers from across Agincare.

Market leaders and influencers

LEADERS

Agincare continues to stand strong in an environment where many others have failed or are failing. The experience, expertise and leadership of our teams to deliver essential care and support is recognised across the sector.

All of our achievements are due to a ‘whole team’ approach with support functions working seamlessly with operations teams to deliver high quality person centred care nationwide. The strength of our team ethos has never been more evident as we work ever closer with local authorities, and increasingly as part of evolving Integrated Care Systems with NHS partners.

INNOVATORS

We are one of the few care providers nationally that offer a comprehensive range of services, tailoring care to those we support as their needs change in a way that few other providers can. We believe this enables us to innovate, use resources, share skills, adapt and respond to future needs and opportunities.

We have piloted many innovative projects in response to recruitment challenges felt across the social care sector. That includes Agincare International, which has already welcomed over 200 new team members from overseas, and with an impressive retention rate of 98% this initiative is set to gather pace.

Agincare’s own skills and learning partner Training Now has gone from strength-to-strength, being rated ‘Good’ by Ofsted, endorsed by Skills for Care and supporting over 350 apprentices. It delivers health and social care and business apprenticeships and courses nationwide, both to our own teams and in other organisations too.

INFLUENCERS

Our teams contribute to national, regional and local policy, publications, panels and forums including government. This underlines Agincare’s place as market leaders and strong lobbyists for social care reform, funding and a long-term workforce strategy.

The excellence of our team members is recognised at key sector awards, and we support care associations at regional and local levels. Agincare Chief Executive Raina Summerson is an Ambassador for John’s campaign, which stands up for the crucial role of family members in caring for people living with dementia.

Agincare at the heart of the community

It’s been over 35 years since Agincare’s Founder and Chairman Derek Luckhurst (pictured) started his first care home in Weymouth. Since then we’ve grown to be one of the largest independent care groups nationwide but have never lost sight of putting people at the heart of everything we do.

We are committed to playing a full and active role in the community, and our directors take on voluntary roles in smaller local organisations where their valuable skills and networks can be shared.

BACKING ARTS AND CULTURE

Agincare Chief Executive Raina Summerson is Chair of Portland’s internationally acclaimed b-side arts organisation.

A long-standing supporter, Raina brings vast experience of community engagement and business leadership. Agincare’s Head Office team often joins in with b-side events too.

Driving regeneration and boosting the local economy

With our Head Office based in Dorset, Agincare is one of the biggest employers in the region and we take our responsibility to supporting the local economy seriously.

Agincare’s Founder and Chairman Derek Luckhurst is the driving force behind Castletown Regeneration Project. This includes an award-winning Tourist Information Centre, Crabbers’ Wharf holiday apartments and Castletown

MAKING A REAL DIFFERENCE TO LOCAL GOOD CAUSES

Agincare Director Adam Luckhurst is Chairman of Weymouth and Portland Round Table, and is passionate about bringing people together to raise money for the good of the area.

The Round Table is a registered charity made up of committed volunteers that all want to make a positive difference to the area.

D-Day Centre – a Community Interest Company with a coveted Trip Advisor Travellers Choice Award.

Agincare Chief Executive Raina Summerson is Chair of Portland Economic Vision Board, which supports transformation of the area’s economy, driving growth and jobs. Raina is also a Trustee of Eden Portland, an exciting project working with the internationally renowned Eden Project team.

STANDING UP FOR SOCIAL CARE

Our teams across the country have run, danced, rode and baked their way to raising thousands of pounds for the Care Workers’ Charity, alongside other fundraising efforts.