Thepurposeandaimofcreatingthisonlinehandbook,wastoprovideSopra Steriamanagerswithaone-stopguide,whichcontainsallofourkey contactinformationandaccesstoimportantmaterialpertainingto managinganAdeccoassociatewhilstonassignment.
Pleasedototakethetimetoreadandfamiliariseyourselfwiththe contents. Iamsureyouwillfindthisguidereallyusefulandinformative.
Thishandbookcanbeusedasyourfirstpointofreference. However,be assured,thatmyServiceDeliveryTeamareonhandtosupportyoudirectly asweworkinpartnershipwithSopraSteria.
ThankyouforchoosingAdecco
WarmRegards
Davina Pitt Adecco Account DirectorDavina Pitt Account Director
M - 07590171284
E - Davina.Pitt@adecco.co.uk
Joel Womsley Recruitment Manager
M - 07712432365
E – Joel.Womsley@adecco.co.uk
Della Majer Customer Success Partner (Recruitment)
M – 07709505336
E - CustomerSuccessTeamAdecco@adecco.co.uk
The My Experience Team are here to assist you and your associates whilst they are on assignment. We have people trained in CIPD, HR and Mental Health First Aiders.
Miraum Hussain
Aftercare Manager
E - Miraum.Hussain@adecco.co.uk
Sharn Harper
Aftercare Coordinator
M - 01782 558126
E - Myexperience@adecco.co.uk
Ahmed Jan
Aftercare Coordinator
M - 01782 558126
E - Myexperience@adecco.co.uk
The Adecco Team offer a combination of face to face and virtual manager and temporary associate surgeries. This giving an opportunity for all to discuss any issues, queries or simply to provide valuable feedback. Please ask our team re available dates and planned onsite days.
Adecco team hours of work: Monday – Friday 8am –5:30pm
Joel.Womsley@adecco.co.uk
Della.Majer@adecco.co.uk
Davina.Pitt@adecco.co.uk
myexperience@adecco.co.uk
Day to day coordination of recruitment activities and onboarding
First escalation point
Second escalation point
Day to day management of all associate aftercare, to include rate changes, pay queries, holidays, performance management and associate welfare.
Hayley.Hall@adecco.co.uk
Davina.Pitt@adecco.co.uk
Davina.Pitt@adecco.co.uk
Myexperience Team Leader
First escalation point
Second escalation point
Account Director
Responsible for Account Management and Operational Delivery. Coordinating recruitment activity, managing stakeholder engagement and contract service delivery. Karen.Collins@adecco.co.uk Sector Director
Executive Sponsor and ultimate escalation point and dedicated contact for senior stakeholders. Manage and review continuous improvement strategy and contractual amendments.
• Manage associate performance by setting targets and expectations
• Report any unreported absence, lateness, dependency leave, conduct and performance issues to the My Experience Team
• Report concerns, you have with an Adecco Associate immediately to the My Experience Team so these can be recorded and tracked
• Inform Adecco of any changes to an associates job role, contract or rate of pay
• Refer our associates to the My Experience Team if their pay, benefits or holidays are queried
• Brief our associates on health and safety and emergency evacuation procedures as part of their onsite induction
• Manage and approve holiday requests and ensure they are sent to the My Experience Team for processing
• Offer alternative assignments to an associate directly without consulting the Sopra Steria Operations Team and Adecco
• Negotiate pay or benefits with our associate directly
• End an associates assignment without consulting both the Sopra Steria Operations Team and Adecco. (Note: In the event of security breech, misconduct or clearance being revoked, immediate action to end the assignment will be taken and process agreed to remove the worker from site)
• Conduct disciplinaries, warnings or sanctions with associates directly
• Conduct career management discussions with our associates
Adecco Associates are employed directly by Adecco therefore if associates have any queries or questions regarding their terms and conditions of employment, please refer them to the My Experience Team.
• Manage all sanctions and disciplinaries in relation to absence without leave, lateness, dependency leave, conduct and performance concerns reported to our My Experience Team.
• Complete return to work interviews
• Handle grievances or complaints
• Manage pay adjustments and new assignment creation
• End assignments where requested or making changes to an assignment as instructed.
• Cascade any company information that is provided by Sopra Steria that may be relevant to changes in assignment.
• Processing payment and holidays as approved
• Conduct Onsite and Virtual Associate and Hiring Manager surgeries on a monthly basis
• Regularly review service delivery with our key stakeholders within the Sopra Steria Operations Team.
Adecco associates are paid weekly, every Friday, directly into their Bank account. This is paid 1 week in arrears, which means they work one week and are paid the following Friday for those hours. There may be times that associates are paid on a Thursday (if on an earlier pay run), however all monies owed will be in an associates account by the Friday of any given week.
We ask that you send approved time to the UKTemps mailbox by 10am every Monday. This will allow for the Sopra Steria Operations Team to check and forward to us at Adecco.
Note: Bank holiday deadlines will be different. You will receive communication before the holiday confirming the adjusted deadline.
Should associates have any queries regarding their pay please ask them to contact the My Experience Team.
The deadline for queries is 10am on a Monday, which will allow for any corrections to be processed for payment in the given week.
It is always better for associates to raise a query as soon as they can following a payment. If their query is urgent, please help us by encouraging them to call the My Experience team as this is the most effective and quickest way to have their pay query resolved.
Associates are entitled to Paid Annual Leave (PAL) up to a maximum of 33 days inclusive of Bank Holidays in each complete holiday year. Our Holiday year runs from October through to September, and associates will accrue a portion of leave on a weekly basis for the duration of their assignment.
Associates are advised that annual leave must be accrued and approved by their managers. PAL forms can then be completed by the service and sent to the My Experience Team for processing.
We communicate to all associates that managers will try to accommodate individual preferences for holiday dates, however, they need to be mindful that the needs of the business may take precedence, particularly when short notice is given or the request is during peak times.
Associates are also advised:
• Under Regulation 13 of the “Working Time Directive 1998”: Paid annualleavemayonlybetakenintheholidayyeartowhichitisowed.It cannotbecarriedforward.
• Holiday must be taken within the holiday year, which falls between October through to September of the following year.
• No annual leave will be authorised for more than a 2 week period.
• Holiday is based on availability and Sopra Steria and Adecco may refuse a request during peak times.
• Adecco may ask an associate to take their holiday during off peak times to support service delivery.
• Ultimately, it is at the discretion of our client Sopra Steria to approve any requests for unpaid leave. Any requests that are not approved but still wish to be taken could result in the end of an associates assignment.
Bank Holidays are included in our associates entitlement and we will automatically process a days leave at each Bank Holiday.
If our associate is going to be working the Bank Holiday, they MUST let us know the week before the holiday to ensure we do not auto approve the day as paid annual leave.
Adecco associates are advised to report any periods of absence to the My Experience Team. They are also asked to make their manager aware.
If our associate contacts you to inform you that they are unable to attend work due to sickness or injury, please ask if they have reported this to Adecco and if not, encourage them to do so.
Contact:
Myexperience@adecco.co.uk
Tel – 01782 558126
We ask that you do this so that Adecco can track and manage absence appropriately.
• Record the reason for absence
• Determine the likely length of absence (if known)
• Confirm alternative contacts for keeping in touch.
• Manage any statutory sick pay (SSP) claims
During prolonged periods of absence, we will keep you informed and updated, providing you with an expected / possible date of return.
Upon returning to work a Return to Work meeting will be completed with our the associate by the My Experience Team.
Note: Any instances of absence without leave (AWOL), will be managed appropriately and may result in an associates assignment being ended.
If Adecco Associates need a hand with medical, legal and financial concerns, The Adecco Group’s free, confidential Employee Assistance Programme is here to help.
Challenges at work and home can sometimes feel like the weight of the world on your shoulders, but Adecco Group’s Employee Assistance Programme (EAP) can help lighten the load.
All Adecco Associates have access to a totally free, confidential, 24/7 service, which is run independently of Adecco Group by Legal and General.
One phone call puts our Adecco Associates in touch with counsellors, medical and legal experts to help them cope with whatever life throws at them –including stress, family problems, bereavement, depression and money worries.
Services include:
• Telephone Counselling
An independent, confidential and unlimited 24/7 service provided by qualified counsellors for dispute resolution, stress, anxiety and many more issues. They offer practical advice, plus details of self-help support groups and other support agencies.
Free information and links to legal guidance on debt management, lawsuits, consumer, property disputes and more. Please note, the service provides information only and does not give legal advice.
Practical information and signposting to services which provide advice for life events - from buying a house, getting married and having children to consumer issues, relocation, staying healthy and furthering your career.
Using the scheme is simple, and its available 24 hours a day, seven days a week. Our Adecco Associates can get in touch with Legal and General’s EAP team on:
Freephone 0800 316 9337
Outside of the UK 01737 374788
From time to time we all struggle with our mental health. Adecco are committed to ensuring that support is there when it’s needed most so have teamed up with _able futures.
What is _able futures?
_able futures provide Government-funded counselling to individuals as part of a self-referral scheme. You will be able speak to a healthcare professional within one working day of signing up.
How can it help our Adecco Associates?
_able futures is open to everyone. Once the Adecco Associate has made a referral, _able futures will provide you with a confidential, free and personalised support scheme based on your needs, whilst offering face-toface and over-the-phone counselling support for a period of up to nine months. The services offer first-class support from qualified health care professionals around most aspects of mental health, including stress, anxiety, depression, sleep problems, bereavement and many more. It is focused on helping you learn to cope better with your mental health challenges at work and move forward in a positive way.
How can an Adecco Associate refer themselves?
Please phone 0800 321 3137, Email hello@able-futures.co.uk or visit www.able-futures.co.uk for more information.
Connect
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https://connect.adecco.ie/login?locale=us
https://adeccoassociates.rewardgateway.co.uk/signin
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https://adeccogroupoffers.formstack.com/forms/associateeyeca re
Associate eBook –
https://issuu.com/adeccocorp/docs/sopra_steria__associate_handbook?fr=sNjhlOTgzNzEzMA
Thank you for reading this Sopra Steria Team Manager Guide, please contact your dedicated Adecco team if you have any further questions.
