Above the Rest Staff Guide for Success

Serving Knoxville, Knox County,

Surrounding Counties & Beyond

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Co s e i c i Pol

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www.abovetheresteventdesigns.com (865)-719-8110

Copyright ©2021 Above the Rest Balloon & Event Designs, Knoxville, TN. All Rights Reserved.

This document or parts thereof may not be reproduced in any form, stored in any retrieval system, or transmitted in any forms by any means-electronic, mechanical, photocopy, recording or otherwise without prior written permission of publisher, except as provided by United States of America copyright law.

For permission requests, contact publisher at www.abovetheresteventdesigns.com

Welcome to Above the Rest

You have just joined what could likely be the most unusual job you will have in your lifetime---well, this will at least rank up there!

I hope the entire time you are a member of the Above the Rest team, that you will find it to be a joyful, positive experience in your life. I also hope you are with us for a long time so you can bring smiles to many, many people.

Just think, you now get to play with balloons almost every time you work! Our goal is to bring color and excitement to people as they plan and celebrate the special events in their lives. It's simply a joyful job! Yes, there will be some long days and some stressful events, but those will pass.

Our Company Policies for Success is here to assist you in learning how to be a successful team member and to make your job easier. There is a lot to learn, but we will help you. I am confident that you will learn quickly! Welcome Aboard!

Dianna Glandon, President, CBA

It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Training -What to Expect

There is a 30-day "Check Us Out" period. During this time, you will receive basic instruction and opportunities to see if you are a good fit for the Above the Rest team and if the Above the Rest team is a good fit for you. At the end of 30 days, if either of us does not believe it is a good fit, then we will part our ways on good terms.

Your first day at the studio will include hands-on learning on our procedures and techniques.

You will: -Learn how to properly inflate balloons using our inflation equipment.

-Spend time tying balloons with the goal of getting them tied faster each time.

Don’t worry, we know you won’t get it right the first time. We know it takes time. Be patient with yourself--we will be.

-Have hands-on training that will continue throughout your employment with Above the Rest.

Much of the training will arise on an as-needed basis and often while we are on a job site.

Learn about various shop maintenance and organization tasks.

-Be asked to read “The Above the Rest Staff Guide," "The Big Book of Balloon Decorator Lingo," our "How to Manual," and the "Fabric Draping Guide."

-Be tested on the material in these handbooks. Tests may include verbal or written questions.

-Be asked to sign off that you have read, understand and agree to the policies.

It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Table of Contents Equal Employment Opportunity.....................................................................................................

1

Mission .........................................................................................................................................

2

Tag Line.........................................................................................................................................

4

Sponsorships.................................................................................................................................

5

History...........................................................................................................................................

6

Education.......................................................................................................................................

7

Awards...........................................................................................................................................

8

Memberships.................................................................................................................................

9

Team............................................................................................................................................. 10 Our Beliefs..................................................................................................................................... 12 Job Descriptions............................................................................................................................ 13 First in Last Out Policies................................................................................................................ 16 Work Hours, Getting Paid, & Cell Phone Policy ........................................................................... 17 Holidays & Confidentiality.............................................................................................................. 20 Lateness, Absence, Mistakes........................................................................................................ 21 Theft.............................................................................................................................................. 22 Emergencies.................................................................................................................................. 23 Driving Vehicles............................................................................................................................. 25 Gifts............................................................................................................................................... 27

It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Table of Contents

Recycling & Trash......................................................................................................................... 28 Attire.............................................................................................................................................. 29 Behavior Expectations................................................................................................................... 31 Cell Phone Policy.......................................................................................................................... 32 Concerns....................................................................................................................................... 34 Work Habits................................................................................................................................... 35 Studio Safety................................................................................................................................. 36 Job Site Safety.............................................................................................................................. 38 Helium Tank Safety....................................................................................................................... 39 Outside Venue Safety.................................................................................................................... 43 Job Processing Steps.................................................................................................................... 44 Installation Procedures.................................................................................................................. 45 Breakdown Team Procedures....................................................................................................... 53 How to Pop Balloons..................................................................................................................... 58 Removing Air Filled Decor............................................................................................................. 59 Removing Helium Decor................................................................................................................ 61

It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Equal Employment Opportunity

Above the Rest is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

1 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

You Are Important

Serving on the Above the Rest (ATR) Team is an important job that provides team members the opportunity to demonstrate our mission to fellow vendors, venue staff, and clients.

Each team member is expected to show Above the Rest professionalism at all times.

2 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Our Mission It is our mission to create moments of

and

SMILES

to all we serve with

GRACE and we

GRATITUDE

and

LOVE

what we do!

3 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Our Tag Line:

We put the

in your Special Event!

4 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Generosity & Gratitude are two important Above the Rest values.

It is our pleasure to regularly support the following:

HARDIN VALLEY ELEMENTARY

Additional organizations, schools, and churches are considered upon case by case requests.

5 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

A Little Bit of History Above the Rest Balloon & Event Designs came to life in 2006 by founder, Dianna Glandon, CBA. Dianna was teaching public school and serving as Student Council advisor when she was introduced to the joy of balloons. She hired a professional balloon decorator to decorate a Student Council convention that she and her students were planning. After the event, she told the decorator, "Your job has to be so fun." He responded, "Well, why don't you buy my business?" At first, it seemed a very silly thought....but it didn't go away.

Long story short, after some diligent research and ensuing educatins and training, Dianna took a leap of faith to begin Above the Rest. The company has allowed her to use her creativity, attention to detail, and her desire to create joyful memories for clients.

Within a short time, sales grew and a second milestone was reached which was contracting additional design team members to help serve the growing client base.

Since then, the business has grown steadily, serving clients from many large-scale organizations and businesses within the East Tennessee community, with the University of Tennessee being a predominate repeat client. Above the Rest also provides balloon design services to individual clients for special occasions and family events. The repeat large scale customers and customized individual delivery line has provided Above the Rest with substantial sales revenue growth. ATR also offers "Balloons from the Heart"©™ as bring joy to families personal celebrations (birthdays, babies, and such) for the Blue Grass Community, college students and senior citizens.

In addition to creating award-winning balloon designs, the team has been specializing in fabric draping for over a decade. They use luxury fabric to create stunning draping designs that are very popular in area venues.

6 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Education Education is vital to stay Above the Rest! Training has always been an essential part of growing in our expertise. We have received training from Masters in the Balloon Industry from around the world.

Ballooniversity (2005-present) - trained and served as instructor Learn Balloon Decorating Training (2006) Balloon Camp (2006-2009) IBC (International Balloon Convention) (2008-2010) FLOAT Convention (2009-present) - attended, competed, won, instructor World Balloon Convention (2010-present) - attended, competed, placed Burton & Burton workshops (2012-present) - attended Learn Balloon Decorating Advance Convention (2014-present) Twist & Shout Convention (2017) Parades, Promotions & Profits (2016-present) - attended & instructor

Business training has been received, and continues to be received, from a wide variety of world renowned instructors, coaches, and local workshops.

7 Continuously seeking opportunities to innovate, learn, and improve to provide clients with an Above the Rest experience.

Awards 2nd place - FLOAT Foil Design Competition, January 2019 3rd place - FLOAT Organic Décor Competition, January 2019 3rd place - FLOAT Table Centerpiece (Live) Competition, January 2019 3rd place - FLOAT Entrance Décor Competition, January 2019 FLOAT Excellence in Event Décor “Floatee” Award - Dance Floor Décor, January 2019 FLOAT Excellence in Event Décor “Floatee” Award - Corporate Décor, January 2019 FLOAT Excellence in Event Décor “Floatee” Award - Dance Floor Décor, January 2017 GKHA Pauly Award - 2017 Service/Supplier of the Year People's Choice Award - The Special Event, 2014 2nd place Medium Sculpture Competition - World Balloon Convention, 2012 Silver Achievement Medium Sculpture - World Balloon Convention, 2012 2nd place - Betallatex 2010 Decor Contest 1st place - FLOAT Business Package Competition, November 2010 Received CBA (Certified Balloon Artist) (Dianna and Rachel), 2010 1st place - FLOAT Business Package Competition, November 2009 2nd place - Betallatex 2nd Annual Designer Contest, 2009 3rd Place - Float Centerpiece, 2009 Farragut Chamber of Commerce Best Dressed Table, June 2008

8 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Memberships Above the Rest is a member of the following organizations: PEBA (Pro-Environmental Balloon Alliance) - an international organization supporting smart balloon practices such as NOT doing balloons releases, recycling, and proper disposal of items used in the balloon industry.

As a proud member of PEBA and to follow Tennessee Law, it is our policy to NEVER do balloon releases. We also recycle as much as possible.

Knoxville Chamber of Commerce, since 2006. The Chamber supports business growth in Knoxville and Knox County.

Blount Partnership, since 2016. The Blount Partnership supports business growth in Blount County, Alcoa, Maryville and Townsend.

Greater Knoxville Hospitality Association, since 2006. GKHA is an organization of event planners, hotel owners, hospitality industry vendors, venues, etc.

9

We believe in being empowered to create unique, memorable, and personal experiences for ourselves and our clients.

An Above the Rest Team Ou joy r fun ful , ,p osi tiv tea e m!

er p i P

Dianna, CBA

Jenn Piper

Dave

Nikki

Ser

ena

10

And some great temp helpers who often lend extra hands

It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude. We believe in having and creating FUN!

Staff members of Above the Rest...

Have fun and smile!

Are positive!

Are honest!

Respect ourselves and others!

ALWAYS

Take full Not sure what IPractice want to call this page

Share and accept ideas!

Communicate with care!

gratitude all the time!

Work smart, not hard, and with passion!

responsibility for actions!

Accept change positively!

©2019 Above the Rest Balloon & Event Designs, Knoxville, TN. All Rights Reserved. This document or parts thereof may not be reproduced in any form, stored in any retrieval system, or transmitted in any forms by any means--electronic, mechanical, photocopy, recording or otherwise without prior written permission of publisher, except as provided by United States of America copyright law. For permission requests, contact publisher at www.abovetheresteventdesigns.com

We Believe In...

Providing as much care to every client's event as if it were our own and taking great pride in our work!

Building strong, friendly relationships with clients, fellow vendors, event planners and venue personnel making each person feel appreciated.

Being honest, kind and joyful.

Continuously seeking opportunities to innovate, learn, and improve to provide clients with an Above the Rest experience.

Being empowered to create unique, memorable, and personal experiences for ourselves and our clients.

The magic and energy of using balloons to "paint the air with color" in order to help people celebrate in a unique style.

Quality: What we do, we do very well.

Uplifting each other and working well together as a team.

In working with joy, positve attitude and taking pride in our work.

Having and creating FUN!

12 We believe in working with joy, positve attitude and taking pride in our work.

Job Descriptions Creative Balloon Assistant & Inventory Manager Duties are, but not limited to:

Yo u se may r mo ve o n r on e th a et ea n m.

~Follow directions to inflate & build balloon designs. ~Load balloons, base plates, poles, framing, helium tanks and all other supplies needed to set an event on job site (must be able to lift up to 50 pounds). ~Set up decor at various venues in our service area; take quality photos of installations. ~Assist with cleanliness and organization of studio and van. ~Inventory Manager logs all incoming & outgoing inventory including marking new inventory, filing foil balloons, maintaining inventory records on computer, keeping stock in proper locations

Creative Assistants must be able to work with hands quickly, work well with others, work efficiently, work promptly, be able to work for long periods of time while standing, be able to climb ladders and work overhead. Must have reliable transportation and valid driver's license.

Fabric Draping Assistant Duties are, but not limited to: ~Follow directions to hang luxury fabrics for weddings and other draping jobs. ~Load fabric, base plates, poles, framing, and all other supplies needed to set an event on job site. ~Take quality photos of installations. ~Assist with cleanliness and organization of studio and van.

Fabric Draping Assistants must be prompt and efficient. They must able to work well with others, climb ladders, work overhead, and for long periods of time while standing or bending. Must be able to lift up to 50 pounds. Must have reliable transportation and valid driver's license.

Party Crashers (Balloons & Fabric Draping) Duties are, but not limited to: Arrive at venues at the end of an event to breakdown and remove all types of décor installed by ATR, including balloons, fabric, lighting, glassware, and more. Team members will work typically in weekend evenings, but not always as there are some daytime breakdowns. Must have reliable transportation and valid driver's license.

This work includes popping of balloons, take down fabric, fold fabric neatly, keep inventory count correct, remove all base plates, poles, and framing from venue into company van.

13 We believe in working with joy, positve attitude and taking pride in our work.

Job Descriptions Office Assistant

Duties are, but not limited to: Writing thank you notes, creating client folders, writing correspondence, filing, office organization, creating documents, invoicing, general office assistance; assist with cleanliness and organization of studio.

Office Assistant must be efficient, prompt, and able to work with other staff members. Must have skill in using software such as Word, Excel (Pages, Numbers) and a willingness to lean new software. Must have reliable transportation and valid driver's license.

Media Assistant Duties are, but not limited to: Writing and maintaining posts on social media platforms that positively promote Above the Rest. Creating electronic catalogs as directed, creating flyers, graphic design.

Media Assistant must be efficient, able to follow directions, creative, good with social media platforms, and word processing and other graphic design programs.

It Takes a TEAM to be Above the Rest!

14 We believe in uplifting each other and working well together as a team.

Additional Responsibilities The following tasks help the shop in good order.

This is a general list. Other tasks are assigned.

Daily and weekly assignments will be posted for staff members.

Vacuum and Sweep Floors Clean the bathroom (yes, including toilet) Keep Sidewalk Clean (sweep) Unpack Deliveries Update the Foil Inventory Wipe off the work counters Organize balloons in their storage bins Clean out van, vacuum and wipe off dash Empty Garbage (that usually means remind Dianna to take it to her house) Breakdown/Recycle Cardboard Make sand weights Clean Windows Additional organization and maintenance duties, assigned as needed.

15 We believe in treating ourselves and all others with respect and kindness.

First in Last Out Policies First In - Opening 😁If working by yourself, lock the door after entering studio.

Keep up with your key.

😁Feel free to turn a/c or heat up or down according to which you need.

A/C no lower than 72 in summer, Heat no higher than 68 in winter.

😁READ task lists and job folders on work counter.

😁Start to work with joy. Feel free to turn on radio.

NO PERSONAL CELL phone use.

We live by the "Mary Mantra" What's that ?

Simple, at the end of the day, the work counter is to be cleaned off.

Only things remaining are the inflation machines.

Last Person Out - Closing at End of Day

· Remove earplugs & safety glasses · Remove scissors · Clear all counters – clean up your mess! · Check thermostat (Set to 60 winter/76 summer) · Turn off radio, all air machines and power strip in workrooms · Turn helium regulators off · Close all blinds/curtains · Lock all doors, including deadbolt. Lock windows!!

If you used the hidden key, put it back PLEASE!

16 We believe in working with joy, positve attitude and taking pride in our work.

Work Hours & Getting Paid Work Hours As a special event decor company, we serve our clients when their events occur. That means we sometimes start as early as 6 a.m., other times 11 a.m., and yet other times we start later in the afternoon.

Regular weekday hours are 10-4, but can be adjusted according to need and staff availablity. Weekend hours vary completely according to scheduled events. All work schedules are subject to change on an as-needed basis due to clients calling for decor at last minute.

Sometimes we work late at night to breakdown events--like after 10 p.m. and other times we do breakdowns in the middle of the day. The Party Crashers typically do breakdowns.

Other staff members are sometimes asked to do breakdowns.

Team members can be sent messages asking if they are available to work at certain events.

They may say "yes" or "no" without impacting their employment. Payment for those extra hours are paid at regular rate. Bonus pay is sometimes offered.

How often do I get paid?

Automatic deposits are made on the 15th and last day of each month.

In order to receive pay check for each period, hours are turned in twice a month: By the 13th 2 days before last day of month Worked hours are verified again the When I Work ap.

1099 Contract workers receive handwritten checks every other week or at end of fill-in event service.

17 We believe in Quality: What we do, we do very well.

Work Hours & Getting Paid Scheduling Process and Tracking Hours All staff member are to download the app called When I Work. You will be sent a schedule based on regular work hours and sometimes to ask you to work extra hours.

On the app you can see your schedule, put in time off requests, shift swap requests, and set your own availability.

Clock in to When I Work upon arrival. Alerts are sent to both you and management if you do not clock in on time. When I Work requires that you clock in within 30 minutes of your shift.

If you’re too early, you will be unable to clock in and manual adjustments will be made.

If you have questions, see the When I Work tutorial videos online.

This is the toolbar where you can navigate through the app located at the bottom of your screen.

This is what your dashboard will look like when you have a shift scheduled. Notice the "Clock In" button that you must click at the start of your shift.

This is the Toolbox where you can see the details of your account.

18

We believe in being honest, kind and joyful.

Let's Eat Eating Lunch There are no set lunch times.

When you get hungry, stop, take a break, and eat lunch.

It's okay to eat!!

When working 6 consecutive hours, a 30-minute unpaid lunch break is provided.

No other breaks are provided for 6 hour shifts or less.

No lunch break is provided for less than 6 hour shifts.

At the studio, it is suggested that you bring your own food as no food is kept at the studio.

Refrigerator and microwave are available.

Please do not leave any garbage at the studio.

When on job sites, if we are working long hours, lunch is bought for you.

We usually go out to eat as a group.

Sometimes, if install time is very limited, we will either bring snacks and water or order food to be delivered to the site.

19 Being honest, kind and joyful.

Holidays & Confidentiality Holidays This is a special event company, which means we are often asked to decorate for holidays. The good news is that usually we get to decorate BEFORE the holiday and don't work on most holidays.

The ONE mandatory holiday we work is New Year's Eve as we are decorating for NYE celebrations. This is a No TIME OFF day for all team members.

We are closed on Easter, Thanksgiving, and Christmas. It is common for us to also be closed the day after Thanksgiving and Christmas Eve. Subject to change.

Confidentiality

There are times when clients do not want any public exposure for their event and request that no photos or videos are taken. We always follow their request.

No team member is to post photos or share client information without permission of ATR owner.

Team members are not permitted to share Above the Rest techniques, policies, instructions with any one outside ATR without permission of ATR owner.

20 Being honest, kind and joyful.

Lateness, Absence, Mistakes Lateness It is expected that team members will arrive to work at scheduled times.

Being late to job sites is unacceptable as we are normally on a tight time frame to get event decor installed. Please be on time.

In the event of emergency, traffic delays, etc., team member is to contact the office to inform of possible delay in arrival.

Work time paid does NOT begin until team member arrives at studio or venue, is inside venue or shop ready to work, and clocks in to When I Work.

Absence Your presence is important at all times, but especially on job set days.

Emergencies and Illness happen. We know that.

Team members are to notify office in the event an unexpected absence arises.

After 2 unexcused absences or without notification, team member will no longer work with Above the Rest.

No pay is earned during absences.

Mistakes You will receive training on how to do your best possible job.

You are human! So are the rest of us!

Even though we try hard to make as few mistakes as possible, they still happen.

A few minor mistakes here and there are likely to happen--that's how we learn to get better.

When mistakes are made, you will be shown how to correct those errors.

If BIG mistakes continue due to team member not following directions, pay will be docked in proportion to the amount of time and material cost is required to redo the job.

If you don't understand, ASK! You will be helped!

21 Work Smarter, Not Harder

Theft Please be Honest & Don't Steal!

We believe we hire the perfect people for our team!

We attract kind, grateful, positive and

HONEST PEOPLE If at any time a staff member takes or steals anything, dismissal will be immediate.

If you need something, just ask!

Avoid Theft at the Studio Unfortunately, thieves are everywhere!

We've even had break ins at the studio.

Please lock your vehicle when at the studio.

It's best to bring your valuable items inside, but if you do leave them in the vehicle, please hide them. We are NOT are responsible for theft.

Avoid Theft on Job Site It is company policy that purses are NOT permitted on a job site.

If you choose to ignore this policy, you are completely responsible for keeping your valuable items protected without causing distraction for yourself or other team members. You may bring in a small back pack or hipster that you keep on your body.

When on a job site, we are distracted and are NOT watching our valuables.

Theft takes less than 30 seconds!

Often, our vehicles are parked in secure locations, so leaving valuables in vehicles is safer than on site--if you lock your car. ATR not responsible for loss from your car.

22 Integrity & Honesty makes us Above the Rest.

In Case of ...

OUCH!! I have a cut Cuts can happen--scissors, wire, ends of poles, and even paper cuts can happen. They all hurt!

Please use soap and water to wash out any and all cuts.

Bandaids are located under the main workroom counter to the right, top shelf marked "Bandaids" There is also Neosporine. First aid kit is in van with the same.

Major injury We pray these never happen, but if they do, proper calls and steps will be made to get you fast proper assistance, like calling 911.

Best way to get emergency personnel - 911 or use cell phone to contact police, fire, hospital--faster than looking up in this guidebook.

Illness We know you are dedicated to work.

We know that you know we are counting on you to be here!

HOWEVER, If you are running a fever, are very congested or have anything else that is communicable, please call in sick.

We will figure out what to do while you recover.

We really don't want to get sick as it effects the whole team.

Of course, please don't call in sick when you really could work--just be truthful.

23 Think Safety First

Weather Emergency Weather Issues Tornado Warnings/Watches Believe it or not, we had to take cover at the studio one time!

It was VERY SCARY!!

What to do when tornado warning/watches are in the area:

Keep the radio and your phone on.

If told to take cover by radio warnings, Go to bathroom. Get under the counter or in the draped closet across from the toilet.

Cover Head.

If time permits, take fabric from fabric room and put over you.

Taking Cover in Storms on a Job Site We are very careful to not be outside setting events in bad thunderstorms.

But they can arise suddenly!

If they do, we will take cover in the safest possible places and definitely stop installation of all work.

If time permits and it is safe, we will secure any decor already installed.

We have the authority to tell clients we are not installing decor if there are severe storms or winds.

24 Think Safety First

Driving Vehicles Driving Company Vehicles Drivers of company vehicles must have valid driver's license with them at all times.

Please ALWAYS put the extra van key back in its safe location. You will be told where that is.

Follow ALL traffic regulations. DO NOT TEXT. Use wise judgment.

BE kind and patient when driving--NO ROAD RAGE--like do not flip off or yell at people.

Team members must authorized by management before drivng a company vehicle. Drivng record will be checked in advance. A clean driving record is required before driving a company vehicle. Insurance must be valid. Paying for a speeding ticket received while driving a company vehicle is the responsibility of the driver who chose to speed.

Please be extremely careful when driving and when backing vehicles. Use mirrors, back up camera (if available) and ask someone else to direct you in backing if you can't see clearly.

Rental Vehicles

Only team members over the age of 25 are permitted to drive rental vehicles.

Drivers must follow all rules above.

Breakdowns (Flat Tire, Mechanical Issues, Locked Key) Flat tire - Pull off of interstate or safely off to the side if possible. DO NOT attempt to fix. We will call AAA. Mechanical Issues - Use wise judgment. Pull off interstate or safely off to the side if possible. DO NOT attempt to fix. We will call AAA. Locked Key inside - We will call AAA.

25 Stay Calm! Breathe!

Parking, Tickets & Accidents Parking Please be extremely careful when backing vehicles. Use mirrors, back up camera (if available) and ask someone else to direct you in backing if you can't see clearly.

We have commercial tags on the vans.

That means we are permitted to park in "Commercial" parking spots. Heed the time limits on the sign to avoid tickets.

When parking your own vehicle, please park where instructed and where it is legal. If you have to pay for parking, you will be reimbursed. Put the balloon delivery sign in your window (this is provided to you)

Parking Tickets Staff members are responsible for paying their own parking tickets, even if you have parked the company van. Please park legally. Put the balloon delivery sign in your window (this is provided to you)

Traffic Accident Let's hope and pray we never have to deal with one!

If we do, immediately call Emergency personnel. (911) STAY CALM! DO NOT let anyone talk you out of calling police!

Do not say mean or negative things to anyone involved with accident.

Don't admit fault.

State Farm Insurance card is kept in the front dash pocket of the vans.

Call management immediately to report accident.

26 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Make Smart Choices!

Balloon Gifts Balloon Gifts for Family Giving balloon designs to people is one of the BEST perks of being an Above the Rest team member!

You make them very happy!

You have two options for giving balloon designs to family members.

"Family" means immediate family---parents, spouse, children, grandchildren. This does NOT include aunts, uncles, cousins, grandparents, friends and other people you know. Please do NOT volunteer to donate items to organizations or your church without first asking permission.

Option 1: You may completely build a delivery design you'd like for your family member without asking management or any other team member to assist. Your cost will be the material cost of balloons, ribbons, supplies, and any helium used. This is to be built on your own time, not company time. The amount and type of decor you build must be preapproved by management and made from in-stock items. If you want special balloons, you are responsible for paying for them.

Order for special balloons must be made in ample time to avoid rush shipping charges.

Option 2: You may ask management to assist you in building a delivery design or ask them to build it for you completely. You will receive a 20% discount off of retail price.

27 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Recyling & Trash We Recycle More Than we Trash!

Two large cardboard boxes marked "Recycle" are behind the work counter.

ONLY the following items are to be placed in them:

Plastic bags but NOT empty balloon bags.

These are used to make sand weights.

All paper (includes napkins, paper towels)

Plastic bottles and any other recyclable plastics

Styrofoam cups Aluminum cans All recyclable items--always check.

Trashable Items

One large cardboard box marked "Trash" is behind work counter.

Another is at the end of the centerpiece counter.

ONLY the following items are to be placed in them:

Ribbons

Broken latex and foil balloons Scrap wires, metal, PVC

Foil sheet scraps Pencils, Pens, Markers

PLEASE DO NOT PUT IN ANY FOOD SCRAPS OR DRINKS

28 We believe in doing our utmost to take care of the environment.

Please reuse and recycle.

Attire Attire at the studio: Company shirts are NOT required when working at the studio.

Shirts for studio may be of your choice. Wear modest, comfortable shirts.

NO sharp items on shirts as these will pop balloons.

Cotton is best to keep static down but not required.

Shorts, yoga pants, jeans, khakis, etc. are acceptable at the studio.

Please do not wear clothes that are so low that when bending they ride low enough to show a “plumber’s crack.”

Shoes at the studio may be athletic shoes or sandals.

Wear comfortable shoes for standing long periods of time.

Hair longer than shoulder length is to be pulled back to stay out of the way.

Do not wear sharp, protruding or expensive jewelry.

Attire on job site: Shirt /JacketCompany shirt/jacket are to be worn at ALL TIMES during service time.

Part time staff receive 2 shirts, full time receive 3 shirts. Replacements are $25.

Provided shirts/jackets are to be clean and in good condition. Replacements are $145.

For indoor events, if a company jacket/sweatshirt is unavailable and a team member tends to be cold-natured, layering clothing under the company shirt is acceptable.

Company shirt must be visible at all times during indoor events.

In cold weather, if a company jacket/sweatshirt is unavailable, a clean, plain outer jacket or sweatshirt may be worn, no imprints or logos are permitted.

TWO company shirts and ONE company jacket will be provided. If you lose either item, there is a replacement fee of $25 for a shirt, and $145 for a jacket.

You will receive a receipt of company property to sign and return to management.

IMPORTANT: When we are at lunch or dinner as a group, company shirts are to be worn with logo visible at all times.

29

It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Attire Attire on job site: PantsClean, comfortable blue jeans, khaki’s or black pants/jeans without holes and shorts are acceptable pants attire.

Skorts and longer jean shorts are acceptable in warm weather.

Baggy gym shorts and spandex/yoga pants are not acceptable.

All pants and shorts should be worn high enough on hips/waist so no “plumber’s crack” shows when bending or squatting.

Shoes-

Closed toe shoes are to be worn at all venues.

It is recommended that shoes provide good support for standing long periods of time.

Comfortable boots are acceptable and suggested during cold, wet weather.

Sandals, flip flops and other open heel shoes are not permitted while on a job site.

Closed toe shoes required for moving helium tanks.

JewelryDo not wear rings that have large stones or sharp edges (wedding rings, fashion rings, etc.) They pop balloons and/or get lost. You may wear flat rings that do not have sharp edges (silicone bands, plain rings, etc.)

Long necklaces and bracelets are not to be worn.

ATR is NOT responsible for any lost or damaged jewelry.

Hats-

When working outside, a clean hat may be worn.

Hats may not have negative or profane messages/logos on them.

Do not wear a hat for inside work.

Company hats are may be provided.

HairFor safety reasons, hair longer than shoulder length is to be pulled back.

30 Take pride in your appearance for Above the Rest.

Behavior Expectations Chewing gum- No chewing gum is permitted while on the job at any time.

Smoking, Vaping, & Tobacco ProductsAbove the Rest is a smoke-free, vape-free, and tobaccofree company at all times, including on a venue site, while in vehicles, while at the studio, and at any time a company shirt/jacket is being worn.

Drugs & AlcoholAbove the Rest is an alcohol and drug free company at all times, including on a venue site, while in vehicles, while at the studio, and at any time a company shirt is being worn. Drug tests may be requested and are at employee's expense, Talking-

Talking is permitted in order to be efficient and get the job finished quickly.

Please keep social talking to a minimum. (This means do not stand around talking instead of working) Keep DRAMA at home.

Be mindful that many other people may be around so tone of voice and language is to be positive when on a job site. (actually at all times) Never talk negatively about a client, venue, guests, team members, etc.

Refrain from complaining.

Remember and use the Golden Rule: “Do unto others as you want them to do unto you.” That solves everything.

31 Do unto others as you want them to do unto you.

Behavior Expectations Cell Phone UseCell phones are a disruption to smooth work flow. Personal use (texting, emails, phone, and other personal use) is NOT permitted at either the studio or on a job site, unless on a break. May us to play music.

Cell phones are to be kept on silent/vibrate and stored in purses/bags when at the shop, except if management is not present. Then they are only to be used to communicate with management.

Put on vibrate while on a job site.

If management is not present at a job site, please keep your phone on you in case manager needs to reach you or you need to reach management.

PursesPurses are NOT permitted to be at a venue during a build due to theft reasons.

A small backpack or waist pack is permitted and is to be kept on yourself at all times while at on a job site.

At the shop, purses should be hung on the hooks just inside the door to the studio.

32 Efficiency & Safety are Key to our company's success.

Behavior Expectations Food & DrinkA refrigerator and microwave are provided at the studio.

If bringing liquids, a top should be on the container when not in use.

Employees are encouraged to bring their own snacks or lunch while at the studio.

NO food, food scraps, drinks, or food containers are to be left at studio.

When on a job site, employees are encouraged to bring snacks and water.

Bottled water is often provided at the shop and on job site, but not always.

Lunch is provided while on a job site if the build requires a full day of work.

Food, Drink and Other Items Belonging to Client or VenueNEVER take anything from a job site that belongs to our client or venue without being invited to take the item. This includes food, drinks, shirts, promotional items, etc.

Sometimes a client or event planner will invite us to eat the venue's food. This is the ONLY time we take any food from the event.

Please do NOT ask the client, planner or venue if you may have food or any other items other than water or restroom location,

33 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Concerns or Ideas?

If you ever have concerns or questions about anything at Above the Rest...

Please know you can comfortably talk with Dianna/management.

You will be listened to and heard.

A solution will be sought and hopefully, reached.

Please do NOT gossip or talk about any staff member.

Instead, please bring those concerns to Dianna.

Please do NOT talk negatively about ATR to people outside the company. Nothing gets solved that way.

When you have ideas or suggestions for making improvements at Above the Rest...

We can't wait to hear your ideas and then figure out how to implement them if they will improve things at Above the Rest or for our clients!

Be sure to share those ideas with Dianna and everyone else at Above the Rest.

Your ideas are very welcomed!

34 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Smart Working Habits The simple things all Above the Rest team members do to work smart.

E M I e Bn T o

Kee dra p per ma s at h onal ome Confused?

G ra

Be t efu l

Work with quality & efficiency

Clean up your messes 35

ASK!

M Sug ake ges tion s

It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Studio Safety Think Safety First and in all situations.

Read and follow all On the Job safety rules as many will pertain to the studio.

Safety at the StudioOur studio is not open to the public. Clients are seen by appointment only. When working at the studio, especially if by yourself, keep the doors locked.

Keep the floor space as open as possible. When a lot of decor is being built and waiting delivery, bag and move decor out into the garage or stack as close to walls as possible.

A company apron is to be worn and used to hold scissors and other supplies.

Scissors may be worn on a lanyard and around the neck if scissors are in a safety sheath. DO NOT stick scissors in a front pocket of pants.

When loading base plates, be careful to keep fingers out of the way to avoid smashing them.

Always bend knees when lifting base plates and other heavy items. Do not bend at the waist to pick up any items.

36 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Studio Safety Cords are to be placed close to work counters and must be taped down if they are in a walkway.

Please put all large plastic storage bags inside the gray storage bin and off floor.

Doorway and step access in the garage are to be kept free of items.

Operating Electric Machines: NO EXCEPTIONS! Ear plugs are to be worn at all times when running equipment.

Glasses or SAFETY GLASSES are to be worn at all times when inflating 3’ balloons. At the very least, head is to be placed facing floor with head in between arms so face is not exposed.

Keep all liquids away from electrical cords, outlets, and machines.

37 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Job Site Safety Think Safety First and in all situations.

On Job Sites-

To avoid creating a trip hazard, stage items against a wall that is away from traffic of event staff and guests but also in a convenient location working.

Lay all poles flat on the floor/ground out of traffic.

Do NOT lean poles up against the wall.

Bend knees when lifting base plates and other heavy items.

Do NOT bend at the waist to pick up items.

When loading base plates, be careful to keep fingers out of the way to avoid smashing them.

Ladders: When using a ladder, be sure that all legs of ladder are placed flat and level on floor/ground.

Test that ladder is level before climbing.

NEVER stand on the top of the ladder.

When one person is on a ladder, another person is to hold the ladder.

Scissors Lift Operation: ~ All crew members must receive & pass certified scissor lift training before operating any and all lifts. ~Safety harness must be worn while on scissor lift. ~Driver is to operate lift following standard safety guidelines. ~Drive slowly and carefully. ~Be sure all sides of lift are clear before moving lift in any direction. ~Continually look in all directions above and around lift to ensure nothing will be hit. ~ NEVER lean or stretch over the side of the lift. ~ ALWAYS plug scissor lift into electric power source after use and return to where you found it.

Ceiling Décor: ~Do not jerk magnets from ceiling. Remove gently with the corkscrew on the Mag Pole. ~When removing décor from ceiling using the Mag Pole, slowly lower the pole straight down to floor. ~Watch for people or tables/chairs in vicinity of ceiling décor. ~Cut magnet off the line and place in the proper size marked bins to return to the shop.

B CA E ~Dispose of ceiling décor as directed on “Event Breakdown Checklist.”

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38 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

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Helium Tank Safety Helium Tanks are green.

NEVER, NEVER inhale helium. It can cause death.

In Studio: 1. Helium tank is to be chained into helium tank carts (green) when tanks are in use and when being moved.

2. Helium tanks not in use are to be stored along wall, in garage, or at end of work counter.

Tanks at end of work counter are to touch counter.

3. Helium tanks are to be moved only when chained into the helium tank cart.

Moving Tanks at Shop: 1. To move cart, check that tank is chained into cart.

2. TWO people are ALWAYS to move a helium tank down the steps.

3.

Use both hands. Slowly & carefully tilt cart back keeping elbows bent.

4. Push cart forward to move.

5. NEVER pull tank backwards down steps. Tank must be in front.

6. Moving tank down steps requires TWO people at all times.

7. Both people are to hold tank cart and slowly push cart forward. Upon reaching step, continue tight hold, contract ab muscles, bend knees, and keep elbows bent, flexing biceps to control tank down the steps.

8. REPEAT for each step until reaching sidewalk.

39 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Helium Tank Safety Removing Helium Tank from Van: 1. Requires TWO people at ALL times, NO EXCEPTIONS. 2. PARK ON LEVEL GROUND. 3. Remove green cart from top of helium tank.

4. Remove safety straps from around tank.

5. Place green cart approximately 12-15” from back of van with platform facing van.

6. One person climbs into van. Other stays outside van at back of van.

7. Inside person crouches on knees and carefully slides tank toward back of van, while outside person CAREFULLY lifts tank bottom over lip of van.

8. Once tank clears van lip, inside person pushes tank towards rear of van until tank is almost half way out of van.

9. Outside person guides and supports tank with hands. Inside person climbs out of van to assist.

10. BOTH people stand on opposite sides of tank, keeping both hands on tank, bend knees.

11. One hand of each person is on bottom of tank.

12. SLOWLY slide tank toward ground, supporting tank weight with knees and hands. Once tank edge touches ground, stand tank up supporting top of tank and stand upright onto cart.

13. Secure cart with chain, while one person is holding cart and tank.

14. Roll tank into venue using both hands. One person holds door open while other pushes tank.

40 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Helium Tank Safety Lifting Tank into Van at Studio: 1. Requires TWO people at all times!

2. TOP OF TANK ALWAYS GOES IN FIRST! 3. Open van doors completely.

4. Keep tank on cart and move to about 12” from back of van.

5. One person is to stand on left of tank, one on the right of tank. (Stand with your strongest side away from the van) 6. Unchain cart so tank is free from cart.

7. Keep both hands on cart to be sure it is stable.

8. Together, slowly tip top of helium tank towards back of van bumper until tank rests securely on bumper.

9. One person stabilizes tank while other moves cart away from bottom of tank.

10. After cart is out of the way, one person stands on left of tank, other stands on right of tank.

11. Both bend knees. DO NOT BEND FROM WAIST. 12. Place hand that is closest to van near top of tank, place hand closest to bottom of tank on edge of tank’s bottom edge.

13. Keep knees bent, pull in abdomen muscles, VERBALLY count to 3.

14. On 3, both people lift bottom of tank, placing one knee under tank for support.

15. Slide into van.

16. Slide in only as far as needed to clear black of van door.

17. Lift green cart onto top of helium tank keeping wheels up and close to van doors.

18. Secure tank to van wall with one or two bungee cords.

41 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

On Site Helium Tank Safety Use of Helium Tank at a Venue: Keep helium tank secured to green cart with chain.

Whenever possible, place tank behind work table or up against wall.

In the event that more than one tank is needed inside, one tank is to lie flat on ground with the other chained to cart.

NEVER keep a tank upright inside a venue without being secured to cart – Fire Marshall can impose a big fine for unsecured helium tank.

NEVER, EVER allow anyone at venue to inhale helium!

42 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Outside Venue Safety Outside Venue Safety: Notify all staff members and owner if you have an allergy to bee, wasp or other insect bites. Bring appropriate Epi-pens or other items needed to counteract a sting in event of sting— show another staff member on site how to operate item.

All ladders are to be placed firmly and flatly on ground. A second staff member is to hold ladder while one person is on ladder. (See Ladder Safety) Do NOT stand on top of ladder.

Only one person on a ladder at a time, indoors or outdoors.

In case of lightning storms, all staff members are to take inside cover and stop décor installation until storm passes.

Pay attention to ground area for installation to watch for holes and other items that may cause tripping or injury.

43 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

The 10 Job Processing Steps All event jobs have a color-coded event folder.

Blue for balloon jobs. Pink for weddings or fabric draping.

Each folder has Client's name, event date, and location written on outside.

Recipes (instruction guides) are fastened on the right side of folder. Sometimes there are several recipes. Carefully READ EACH recipe before building.

Sometimes more than one person is working on the same event.

Decide which person is doing each portion. Then start.

Pull out balloons needed for job and place on counter.

Start a "Travel/To Go" bin, which is a clear plastic bin. Size needed will depend on the amount of balloons and supplies needed for the event.

Sometimes there are several "Travel" boxes. Use duct tape and marker to put event name on bin.

After using balloons need in recipes, put a FULL bag of the same balloons inside the box. DO NOT JUST PUT IN A FEW BALLOONS. Once recipe is complete, use green highlighter to write "Finished" across recipe. If stopped in process, write "finished" only on completed portions and leave post it note for next person.

Finished

Bag each inflated item as directed on Recipe. Store bagged items in garage as much as possible. If full, store along workroom walls, then fabric room, then kitchen trying to keep work space as clear as possible.

After inflating all recipes, carefully READ the Pre-Event Checklist. Get out and pack each item on the list. Initial the "Packed" column after each item is packed. Place packed bins on counter for outgoing events.

Assist loading vehicles as needed to prepare for the event.

44 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

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On-Site Installation Procedures There are 6 steps to installing an event described in detail on the following pages.

Interactions with Event Venue, Vendors, and Clients

Unload Supplies from Vehicle to Bring into Event

Install Decor

Inspect before leaving the Venue

Load Van

Unload Van at Studio

45 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Interactions with Event Venue, Vendors, and Clients Always be positive, kind, and gracious with

Share equipment, such as scissor lift, tables,

clients and their guests.

etc. with other vendors in a positive manner.

Golden Rule: Always treat others as you want to

Smile.

be treated.

Never complain or gossip about any clients,

Be positive, kind, and cooperate with other

vendors, guests, or fellow crew members.

vendors and event staff. This often means

If a problem arises, stop, take a deep breath,

moving our materials into a new location. Do this

and quietly solve the problem with other team

without grumbling, complaining, or arguing. Refer

members and/or call ATR Manager/Owner if

all client, venue, or other vendor requests to job

needed.

leader.

We volunteer to solve any problems that arise.

Upon Arrival at Event Venue: Be friendly (smile) and introduce yourself to the security guard, police officers, client, or event contact if manager is not present. You will be given client’s and event contact’s name prior to arrival.

Introduction should be: “Hello, I am …. With Above the Rest Balloons (or Above the Rest Event Designs). We are here to set the (name of event) event."

Sometimes this is not necessary. Much depends upon the venue, client, and event.

Advance instructions are given as much as possible.

Sometimes supplies are unloaded and brought into venue via service elevators before seeing client or event contact. Other times you will consult client or event contact before bringing supplies into building/location.

46 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Unload Supplies from Vehicle to Bring into Event

Follow Event folder pre-event checklist to bring in items.

Unload all necessary supplies from vehicle.

Use dolly to transport items into venue. Some items will need to be carried. Sometimes a venue has additional loading equipment.

Bring in all necessary supplies.

Stage items against a wall that is away from event personnel and other vendors but also in a convenient location for efficient setup.

Keep all plastic bags out of the way of others present.

Carry all ladders parallel to the ground. Carefully carry ladders through doors and elevators to keep them from hitting door, door jams, and walls. Move all items carefully!

47 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Installing Decor Scissors Lift Operation: Be sure all sides of lift are clear before moving lift in any direction.

When raising lift, constantly look in

All crew members who operate a

all directions around lift to ensure

scissor lift are to be scissor lift certified

nothing will be hit.

before operating any and all lifts.

NEVER lean or stretch over the side of the lift.

Safety harness must be worn while on scissor lift.

ALWAYS plug scissor lift into electric

When operating a scissor lift, driver is to

power source after use. Return to

operate lift following standard safety

where you found it.

guidelines.

Drive slowly and carefully.

Reminder!

There are endless ways to install décor and will be explained per job.

DO NOT release or give away helium filled décor in venues with high ceilings EVER. ie: (Convention Center, Expo Center, The Venue, Lighthouse, etc.)

48 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Inspect Before Leaving Venue

Prior to leaving the space/event venue, inspect the entire room(s) where the décor was built.

Pick up any and all balloon parts (balloon guts), including small parts.

We DO NOT leave any balloons, ribbons, parts of balloons, plastic bags, or anything related to our décor at the venue.

Inspect the venue to be sure that all items brought in have been used or removed.

49 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Loading the Van It is essential that the van be loaded in a neat and orderly fashion.

PLEASE DO NOT just throw items into the van. Follow procedure below: Ladders: Attach 8’ ladder on the left wall of the van with safety cord. Attach 6’ ladder on the right side wall with safety cord. DO NOT throw ladders on top of other items.

Poles: Load poles in before loading other items. Place all poles on the left side of the van in gorilla bags.

EMT Poles: Place on the left side of the van.

Uprights & Crossbars: Put the extending end (sliding) of uprights (top) and crossbars into van first. ALWAYS put these poles on the left side of the van.

Base Plates: Stack base plates vertically and leaned up against the right side of the back of the van. Lean up as straight as possible. To keep them from falling, place a large heavy object in front of base plates.

Carpet Squares: Put in almost last. Stack on top of the plastic bins.

Nipples/Extenders: Place all 2’ nipples/extenders in the white PVC storage units which are located on left rear of van. Sort by size. ¾” in PVC marked ¾”, ½” in PVC marked ½”. Place one foot nipples/extenders in the red and black metal storage containers which are in van.

Pins for Fabric Base Plates: These are either 6” or 16” pins. Either put the 6” pins in their labeled storage bin; OR if there are only a few pins, place them in ONE of the fabric bins at one end of the bin. Be sure pins are visible if placed in fabric bin.

Fabric Bins: Carefully stack all fabric bins on the right side of van, pushing bins as far forward as possible. Stack bins 2-3 bins high. If only a few bins are being used, spread bins out across van floor instead of stacking them up high to avoid the bins falling over in transport.

50

Loading the Van Tool Box: Place black tool box behind the passenger’s side seat with handle closest to seat wall.

Red Dolly: Slide the red dolly platform UNDER the tool box. Dolly is to stand up vertically at all times. Bungee the dolly to the cab divider.

Zip Tie Plastic Bin: This bin sits on van floor behind driver's seat.

Extension Cords (black): Wrap extension cords in a figure 8 or “cowboy lasso” around arm.

Wrap the last 1’ around center of cord and then plug the extension cord into itself. Place all BLACK cords in the bottom of the tool box unless given different directions.

Extension Cords (white): Wrap extension cords in a figure 8 or “cowboy lasso” around arm. Wrap the last 1’ around center of cord and then plug the extension cord into itself. Place WHITE cords in their designated plastic bin or in the maroon suitcase.

Magnets (small & large): Separate the two sizes and put in the small labeled plastic boxes that are located in the tool box.

Scissors: 5 pair of scissors are to remain in the van at all times. Store scissors on the back door of the van using a magnet.

Pull up Banners: Hang bags from roof of the van using twist bungees that are on the ceiling.

51 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Unloading the Van at the Studio

When returning to the studio, please do the following: (Exception, if it is storming, leave items in van) Balloons – Bring all balloons inside no matter what weather is.

Fabric Bins – Leave all fabric bins in van that will need to be taken back to breakdown event unless it is wet or supposed to rain before next day.Return any unused fabric bins to the Fabric Room and place the bins in their assigned places, as labeled. If base pins are in the fabric bin, please remove from bin and store in proper location in the garage.

Inflation Equipment – Always bring in all inflation equipment no matter what weather is.

Pins for Fabric Base Plates – Store on the metal shelf immediately to the left of the uprights & cross bars in garage. The shelf is labeled “Pins.”

Ladders – Store 10’ ladder on its side and parallel to the blue table which is in the garage along the house wall. Push the ladder all the way toward the back wall so it is not in the walkway.

Refer to breakdown list to know what ladders need to be left in the in van for breakdown crew.

52 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Breakdown Team Procedures There are 6 steps to breaking down an event described in detail on the following pages.

Interactions with Event Venue, Vendors, and Clients

Unload Supplies from Vehicle to Bring into Event

Remove Decor

Inspect before leaving the Venue

Load Van

Unload Van at Studio

53 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Interactions with Event Venue, Vendors, and Clients

READ & FOLLOW the same positive procedures as Install Team. These are in Step 1 of "Installing Decor, Interactions with Event Venue, Vendors & Clients."

Introduction should be: “Hello, I am …. With Above the Rest Balloons (or Above the Rest Event Designs). We are here to breakdown the (name of event) event. Would you like us to start now, or do we need to wait a few minutes?”

Sometimes this is not necessary and will depend greatly upon the venue, client, and event. Instructions will be given in advance as much as possible.

Sometimes the dolly and other equipment is unloaded and brought into venue via service elevators before seeing client or event contact.

Other times you will consult client or event contact before entering building/location.

54 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Unload Supplies from Vehicle to Bring into Event

1. Unload all necessary supplies from vehicle (see Event Breakdown Checklist).

2. Use red dolly to transport items into venue. Some items will need to be carried.

3. Bring in scissors and/or bslaloon popper in from van.

4. Stage items against a wall that is away from traffic of event staff and event guests but also in a convenient location for efficient breakdown.

5. Keep all plastic bags out of the way of departing guests and venue staff. Note: It is always best to wait outside of venue or in service areas until guests leave. This varies from event to event.

6. Carry all ladders parallel to the ground. Carefully carry ladders through doors and elevators to keep them from hitting door, door jams, and walls.

55 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Giving Away Balloons What to do if someone asks to take balloons home.

It is likely that people will request to take some décor home.

Always be kind and give them the item(s) with the reminder that balloons will need to go home with them and not left at venue.

Be sure to get parent approval before giving balloons to children.

NEVER give away helium filled décor in venues with high ceilings (Convention Center, Expo Center, The Venue, Lighthouse) DO NOT give away our heavy metal base plates or framing. It's okay to give away the wood base plates.

56 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Pull Up Banners

How to Remove Pull up Banners (if any are present): 1. It is essential to SLOWLY lower the sign down toward the metal box.

2. DO NOT let the top of the sign go all the way down into the metal box.

3. Hold top of sign above the slot and tie a 260 around both ends of sign to keep the sign top from slipping into the metal box.

4. Place lowered banner into black cloth storage bag.

5. Put black storage bag on ceiling of little van on right side by sliding door.

57 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

How to Pop Balloons How to Pop Balloons General Directions: Follow for all events 1. Locate a trash can prior to popping balloons.

2. All balloons are to be popped directly into trash cans for efficiency.

3. DO NOT pop balloons directly on floor except in rare circumstances.

4. In the event that several guests are still present, use scissors to cut necks of balloons near tie point to avoid creating loud popping sounds.

5. If no guests remain, popping should be done with “balloon popper,” scissors tip, knife, or pin. Please respect the venue staff too and pop quietly--some are very afraid of the popping sound.

6. Pay attention to keep from striking your hand with implement or coming into contact with other people.

7. Inspect the space around trash can and/or where balloons are popped and pick up any balloon parts “guts” that are on the floor.

8. Also inspect walls as sometimes balloons will stick on walls.

58 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Remove Air-Filled Decor How to Remove Air-filled Balloon Columns, Arches, Sculptures, Walls & Other Floor Decor: 1. Pull balloons off the support pole(s) and carry to trash can to pop balloons. (See instructions on previous page for How to Pop Balloons.)

2. Remove nipple extenders from metal base plates.

3. Follow instructions on “Event Breakdown Checklist” regarding any balloons that are to return to the studio.

Air-filled Ceiling Balloons: 1. Use Mag Pole to carefully remove balloons from ceiling. (See instructions for “How to Use a Mag Pole” and instructions for “How to Pop Balloons.”)

2. Follow instructions on “Event Breakdown Checklist” regarding any balloons that are to return to the shop.

3. Watch for people, chandeliers, and/or tables/chairs in vicinity of ceiling décor.

4. Do not jerk magnets from ceiling.

5. Remove gently with the corkscrew on the Mag Pole.

6. Cut the magnet off of the line.

7. Return magnets to the shop.

8. Dispose of ceiling décor as directed on “Event Breakdown Checklist.”

59 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Remove Classic Arches Classic Arches: Typically takes 2 people, one on each side, but can be done with one person.

1. Slide hand into the arch to grab the pole in both a high and low place.

2. One person should be the lead and tell other when to lift.

3. Lift framing up together at same time to lift it off of the support poles.

4. Once lifted off poles, the arch will want to spring outwards.

5. Hold onto the framing tightly to keep it from springing out.

6. Walk arch apart and lay on ground/floor.

7. Pull balloons off of framing. They will come off in one unit unless the 260 breaks. Pop balloons directly into a trash can.

8. Untape the joints in the arch PVC poles.

9. Toss any duct tape in trash.

10. Pull PVC poles apart by twisting in opposite directions.

11. Lay PVC aside.

12. If short EMT is stuck inside bottom of PVC, pull it out of the PVC. 13. Unscrew the 1’ nipples from bases.

14. Remove carpet square off base plate.

15. Carry bases, carpet squares, poles, and framing to van or staging area.

60 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Remove Centerpieces & Drops Centerpieces: 1. Remove all centerpieces from tables and carry to one location.

2. Many parts of centerpieces are returned to the studio.

3. Follow instructions on “Event Breakdown Checklist” regarding any balloons that are to return to the studio.

4. Any balloons that do not return to studio are to be popped directly into trash can.

Balloon Drops: 1. Balloons will be spread around the space. It is most efficient to move balloons out from under tables, chairs, and other items.

2. Pop balloons on the floor in one area and then pick up the remains.

3. Rake or sweep balloon parts into a pile and pick up all together.

4. Place popped balloons in trash can or into a large plastic bag.

61 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Remove Helium Decor How to Remove Helium-Filled Décor General Rules Helium-filled décor requires special treatment in order to keep balloons from rising to ceiling.

NEVER release helium balloons in rooms or outside. In some venues there is a $200 per balloon charge for balloons that go to the ceiling. DO NOT release outside it's an environmental concern.

NEVER inhale helium or allow anyone else to do so. Helium is a gas that reduces the ability to breathe as it constricts air passages. People have died from a short exposure to helium.

If people ask for helium balloons, please kindly explain the dangers of helium.

Removing 3’ Helium-filled balloons 1. DO NOT pop the balloon as it makes a very loud sound and scares people.

2. Use scissors to gently and slowly cut the balloon very close to the nozzle knot to slowly release helium.

3. After the balloon is down, cut ribbon off close to weight.

4. Return the weight/base to studio.

62 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Remove Helium Decor How to remove 11” or 16” helium-filled balloon bouquets: 1. People may take bouquets, that’s okay—less to do for you. Remind them to not release balloons to ceiling or inhale helium.

2. If people are still at the event, see popping instructions on previous page.

3. If guests are gone, take balloons to a trash can and pop directly over the trash can. DO NOT cut or release them from ribbons.

4. After balloons are popped, cut the ribbon close to weight. Toss ribbons in trash can.

5. Return the weight/base to the studio.

63 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Remove Helium Decor Leaping Arches or other Linked Balloon helium-filled Décor: 1. There is a mono-line (security line) tied in between each linked balloon.

2. DO NOT cut the mono line.

3. Use scissors to gently and slowly snip each balloon close to the nozzle or tail end (tie points) if people are around, if you are at the airport, or if you are at another venue where loud sounds shouldn't be made.

4. Helium will release slowly.

5. Proceed to next balloon as helium is releasing from other balloon to snip each one.

6. After balloon deflates, cut off the sand weight.

7. Return the sand weight to the studio. Put popped balloons and mono in trash.

64 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Remove Helium Decor How to Remove String of Pearls Arches: 1. DO NOT cut mono line.

2. Lower arch.

3. Use scissors to gently and slowly snip each balloon close to the nozzle or tail end (tie points) if people are around, if you are at the airport, or if you are at another venue where loud sounds shouldn't be made.

4. Helium will release.

5. Proceed to next balloon as helium is releasing from other balloon.

6. Once all are deflated, cut the line, and release from any weights.

7. Return weights to studio, and throw remains away.

65 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Remove Helium Decor How to Remove Classic Helium Arches: These arches have a lot of lift.

It is easy for them to get away from you.

These are typically used only outside.

NOTE: We don’t do these very often. It can take 2 people to breakdown.

1. Detach or cut one end of the arch and leave the other end secured as long as possible.

2. Pop one quad at a time, being careful to not let the balloons float away. (Once 2 balloons are popped in a quad, it is easy for the other 2 to slip away. Pop quickly.)

3. When you cannot reach any more balloons, then cut other end of arch and pop remaining balloons. Throw away all popped balloons and parts.

Courtesy Balloon Construction Company

66 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Inspect Before Leaving Venue

1. Prior to leaving the space/event venue, inspect the entire room(s) where the décor was and where items were popped.

2. Pick up any and all balloon parts, including small parts.

3. We DO NOT leave any balloons, ribbons, parts of balloons, plastic bags, or anything related to our décor in the venue.

4. Inspect the venue to be sure that all the base plates, poles, and other framing, fabric, lighting and power cords have been removed.

5. Follow checklist to know what will return to the studio and be sure they are in van.

Did we leave anything behind?

67 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Load Van

Please follow the same Loading Van instructions as described under "Installing Decor" in this manual, Step 5.

68 It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Unload Van at Studio When returning to the studio, please do the following: (Exception: If it is storming, leave items in van, just not fabric) Balloons – Put all inflated balloons on the garage floor. Put any dead balloons in trash.

Base plates – Store base plates in their assigned locations immediately to the right of the garage door.

Carpet Squares – Store gray carpet squares on the top of shelving unit located to the left of garage door.

Fabric bins – Take all fabric bins into the Fabric Room and place the bins in their assigned places. If base pins are in the fabric bin, please remove from bin and store in proper location in the garage.

Framing – Store White and Gray (usually covered with duct tape) PVC 10’ framing on the wall closest to the main house. There are brackets on the wall for placing the poles; and they are marked by size. Only 10’ PVC & EMT go in this location.

Ladders – Store 10’ ladder on its side and parallel to the blue table which is in the garage along the house wall. Push the ladder all the way toward the back wall so it is not in the walkway.

If there are two 8’ ladders in the van during breakdown, remove one and place it parallel to the 10’ ladder.

Pins for fabric base plates – Store on the metal shelf immediately to the left of the uprights & cross bars in garage. The shelf is labeled “Pins.”

Poles – Store poles in their assigned locations in the cinder blocks that are just past the base plates.

These are marked by diameter, type of pole and length. Store accordingly.

Uprights & Crossbars – Store uprights & cross bars in their assigned places immediately to the left of garage door. Store these with extending end facing up.

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It is our mission to provide moments of joy and smiles to all we serve with grace and gratitude.

Thank you for reading our Staff Guide!

Please visit our course in Teachable to test your knowledge!

www.abovetheresteventdesigns.com (865)-719-8110