Professional Development Developing Interpersonal Skills for Success Professional Development Series Instructor: Dave Wauls, Samaritan Business Consulting 8:00 am – 11:00 am each session SESSION PRICING:
SERIES PRICING:
ABC Member: $125 ($150)*
ABC Member: $775 ($850)*
Non-member: $160 ($195)*
Non-member: $1,100 ($1,125)* *2021 Pricing
Time Management
Quality Customer Service
September 3, 2020, or June 2, 2021
November 5, 2020, or August 4, 2021
Increase Efficiencies to Achieve More
Keys to Attract and Retain Customers
• Identify causes of procrastination and indecision
• Offer consistently excellent customer service
• Pinpoint personal time-wasters
• Manage the customer experience rather than “winging it”
• Improve standing in the marketplace
• Increase your concentration and focus • Schedule your time more effectively
• Gain practice in dealing with challenging situations
• Stay on track and keep important goals top of mind
• Handle difficult customers and situations while preserving relationships
• Learn to stay in balance and be more effective and productive
• Establish procedures for consistent execution
“The class was perfect and very informative. It taught me how to prioritize my tasks and deal with others who have last-minute requests.”
Positive Assertiveness December 3, 2020, or September 1, 2021
– Whitney Aquilante, Triangle Refrigeration Co.
Successful Interactions Result in Win-Win Outcomes
Conflict Management
• Gain an assertiveness style
October 1, 2020, or July 7, 2021
• Discover ways to develop and practice positive assertiveness
Improve Outcomes Through Positive Strategies • Assess your skills in dealing with conflict
• Use body language to help reflect your assertiveness
• Discover ways to sense conflict before it escalates
• Learn how to communicate effectively using positive assertiveness
• Establish ground rules for resolving conflict
• Develop your personal action plan for change
• Receive positive benefits from conflict and reduce the negative • Achieve personal, professional and organizational growth
For additional class information, updates, and registration, go online:
• Practice conflict resolution skills and receive feedback
abckeystone.org
Information current as of August 1, 2020 Course listing subject to change
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