2 minute read
Professional Development
Developing Interpersonal Skills for Success
Professional Development Series
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Instructor: Dave Wauls, Samaritan Business Consulting 8:00 am – 11:00 am each session
Time Management
September 3, 2020, or June 2, 2021 Increase Efficiencies to Achieve More • Identify causes of procrastination and indecision • Pinpoint personal time-wasters • Increase your concentration and focus • Schedule your time more effectively • Stay on track and keep important goals top of mind • Learn to stay in balance and be more effective and productive
“The class was perfect and very informative. It taught me how to prioritize my tasks and deal with others who have last-minute requests.”
– Whitney Aquilante, Triangle Refrigeration Co.
Conflict Management
October 1, 2020, or July 7, 2021 Improve Outcomes Through Positive Strategies • Assess your skills in dealing with conflict • Discover ways to sense conflict before it escalates • Establish ground rules for resolving conflict • Receive positive benefits from conflict and reduce the negative • Achieve personal, professional and organizational growth • Practice conflict resolution skills and receive feedback
Quality Customer Service
*2021 Pricing
November 5, 2020, or August 4, 2021 Keys to Attract and Retain Customers • Offer consistently excellent customer service • Improve standing in the marketplace • Manage the customer experience rather than
“winging it” • Gain practice in dealing with challenging situations • Handle difficult customers and situations while preserving relationships • Establish procedures for consistent execution
Positive Assertiveness
December 3, 2020, or September 1, 2021 Successful Interactions Result in Win-Win Outcomes • Gain an assertiveness style • Discover ways to develop and practice positive assertiveness • Use body language to help reflect your assertiveness • Learn how to communicate effectively using positive assertiveness • Develop your personal action plan for change
Enhance Your Effectiveness
Sessions in the Series (cont.):
Delegating for Results
March 3, 2021 Develop Talent, Streamline Processes and Increase Team Output • Develop team talent • Accomplish more in less time • Increase results and team unity • Devote time to your most critical tasks • Navigate difficult conversations with grace • Find solutions to “time crunch” issues
Accountability for Results
April 7, 2021 Accountability Building for Successful Teams • Produce measurable results to meet your goals • Create a culture of accountability with your team • End the frustrations that come from falling short of success • Reach next level performance through personal accountability
“I plan to transfer my notes from this class into action and into my role and company-wide.” - Chris Kilgore, Industrial Caulk & Seal, Inc.
Managing Change
May 5, 2021 Smooth and Successful Change Management Yields Lasting Results • Take charge of personal, managerial and/or organization change • Develop plans upfront to achieve success • Plan for desired outcomes and any challenges that might ensue • Produce realistic, achievable and measurable results • Practice change-resistant encounters to know what to say and do
Gain confidence and credibility through the Professional Development Series - Designed to help you achieve your career goals!
“I enjoy how interactive this series is. The instructor breaks the ice early on and makes the classes enjoyable.” - Alex Tomasetti, Benchmark Construction Co., Inc.
