eTailing Event Guide

8TH F EB R UAR Y 20 2 2 HILTON LONDON CANARY WHARF

Headline Sponsor

All the power you need to scale.

Save time with automation

Put tedious tasks on autopilot with commerce automation, so you can focus on growing your brand—without growing your to-do list.

Turbocharge conversions

Let your customers breeze through checkout with an online store that’s built for speed, conversion, and mobile shopping.

Grow with expert support

Bring all your ideas to life with a network of industry experts, Shopify Plus certified partners, and 24/7 priority support.

Learn more: shopify.co.uk/plus Let’s talk

We’re delighted that you have chosen to join us at the eTailing Summit – a unique event, tailor-made to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings.

And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch and coffee breaks!

4

10

8

Our Partners

Delegates Seminars ‘Marketing Cost Vs Turnover: A Customer Centric Approach To Data’

6 Itinerary

‘Innovations In Digital Marketing & Social Media’

12 Suppliers Directory

‘Is Complexity Killing Your Business?’

24 Notes

Contact Us: 01992 374089 Liam Cloona

Sales Executive

Eleanor Grant

Delegate Sales Executive

l.cloona@forumevents.co.uk e.grant@forumevents.co.uk etailingsummit.co.uk

DIARY DATES Smarter Payments Summit 8th March 2022 - Hilton London Canary Wharf Digital Marketing Solutions Summit 11th May 2022 - Hilton London Canary Wharf eTailing Summit 5th July 2022 - Hilton London Canary Wharf Digital Customer Engagement Summit 20th October 2022 - Hilton London Canary Wharf

Hosted by

@eTailingSummit #eCommerce

Headline Sponsor

Partners & Supporters

8th March 2022 Hilton London Canary Wharf

The Smarter Payments Summit is a hybrid event designed to bring together innovative and competitive solution providers with industry professionals, to build business relationships for all stages of the payments cycle.

This is a highly focused event that brings together senior payment transaction professionals and suppliers. The summit consists of one-to-one business meetings, interactive seminars and valuable

MEET

networking opportunities, all to enable you to create lasting business relationships.

From apps to mwallets; transaction loss prevention to contactless;

LEARN

EMV solutions to smart cards - the Smarter Payments Summit covers all areas of transaction technology.

Virtual attendance options are available.

For more information contact, Jennie Lane on 01992 374098 or j.lane@forumevents.co.uk

CONNECT

ITINERARY TUESDAY 8TH FEBRUARY

6

08.45 - 09.20

Opening Presentation ‘Marketing Cost Vs Turnover: A Customer Centric Approach To Data’ James Ewens Furniture Box Room 3/4/5

09.30 - 10.05

Seminar ‘Innovations In Digital Marketing & Social Media’ Filip Janczak Bluebella Room 3/4/5

10.10 - 13.10

Face to Face Meetings Quayside Suite

13.10 - 13.55

Networking Buffet Lunch Cinnamon Restaurant

14.00 - 14.35

Seminar ‘Is Complexity Killing Your Business?’

Jim Rudall Shopify Room 3/4/5

14.40 - 16.50

Face to Face Meetings Quayside Suite

The customer marketing platform for retailers Ometria is a customer marketing platform that lets retailers send personalized, relevant marketing messages throughout the customer journey. It combines the advanced customer intelligence of a CDP with a retail-specific cross-channel marketing platform, replacing and upgrading your ESP.

THE SOLUTION

Customer data platform (CDP)

AI-powered customer intelligence

Cross-channel marketing

Collects and aggregates data

Uses machine learning to analyze

Enables marketers to create

from all touchpoints to build a

customer behaviour and provide

personalized marketing experiences

comprehensive profile of each

insights that are directly actionable

across relevant touchpoints.

customer.

within the platform.

WHAT MAKES US DIFFERENT?

A specialist retail solution

Data-first platform

Your personal data scientist

The Ometria platform is tailor-made

Built with customer data at its core,

We’ve spent the last 6 years

for meeting the specific marketing

the Ometria platform makes it easy

developing AI-driven customer

demands of retail businesses.

for marketers to turn insight into

insights specifically for the retail

action.

sector.

The customer marketing platform for retailers

ometria.com

SEMINARS TUESDAY 8TH FEBRUARY

08.45 - 09.20

Marketing Cost Vs Turnover: A Customer Centric Approach To Data With the end of third party tracking in sight how will ecommerce companies analyse and track consumers and their behaviour if tracking their journey is harder. This session will discuss how to get around this; using the data you do have and getting ahead of the curve; making the data work for the company.

• • • • •

James Ewens Head of eCommerce Furniture Box

09.30 - 10.05

The problem – the end of tracking TACOS/MER – an old school metric, relevant again.

Why TACOS? How FurnitureboxUK uses TACOS What does the future hold?

I’ve been involved in Ecommerce for 12 years, starting as Operations Manager for a smaller B2C retailer working with Marketing and Ecom teams to deliver growth. Since then, I’ve worked in ecommerce-based ERP/SaaS platforms and have now moved back to the other side and head up the ecommerce team for FurnitureboxUK a rapidly growing furniture retail with a presence in Europe and soon the US. As Head of Ecommerce, I’m always looking for tech solutions to help drive growth and efficiencies.

Innovations In Digital Marketing & Social Media In light of IOS 15 how can companies connect, use data & analytics from your site through different marketing channels. How it all affects your digital marketing?

• • • • •

Filip Janczak Marketing Manager Bluebella

8

Creating the right, personalised content at different stages to push customers down your sales funnel Automated marketing – creating quality content and driving engagements through social media sites The value of ads and what can happen to sales when you turn them off Creating positive messages and brand associations alongside kidnapping customers!

Do you have to be sustainable? How does this impact revenues?

Filip is a digital marketing & ecommerce specialist, working as Marketing Manager at Bluebella with focus on performance marketing. He has 7 years of experience in the industry, also working freelance, agency-side and client-side with the most of his experience being working for a brand. He is a guest lecturer at Middlesex University, and an industry speaker.

SEMINARS TUESDAY 8TH FEBRUARY

14.00 - 14.35

Is Complexity Killing Your Business?

With customer/shopper expectations becoming ever more demanding and sophisticated, the temptation for retailers is to double down on building complex tech and organisational infrastructure to meet these demands. Shopify believes that agility is actually more important than complexity.

In this seminar, we will cover: • • •

Jim Rudall Head of Revenue, EMEA Shopify

The problems with too much complexity in tech and organisational design The importance of speed to market when testing, learning and iterating How to build this without sacrificing on customer experience

Jim has spent 15 years in commercial leadership roles in eCommerce and Martech.

Initially at Experian Marketing services before founding his own consulting firm which he ran for 5 years working for pioneers in the space such as e-dialog, Epsilon, ATG and Digital River. More laterally he has worked to scale out commercial GTM teams for high-growth tech firms such as Usablenet and Rakuten. He joined Shopify as Head of Revenue for the EMEA Region in 2020.

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DELEGATES

Asiatic Carpets Ltd

Head of Digital and Ecommerce

Badiani Gelato Ltd

Head of Business Development

Boohoo

Head of eCommerce Head of eCommerce

Case London Ltd

Ecommerce Manager

Ceva Animal Health

Senior eCommerce Manager

Currys

Senior Procurement Manager

Curvy Kate

Digital Brand Marketing Manager

Diageo

Global Head of eCommerce

Furniturebox UK

Marketing Manager

Gencallar

Head of eCommerce

Glen Dimplex

D2C Trading Manager

Goodhood

E-Commerce Manager

Harrods

Head of Trading & Merchandising

Historic Royal Palaces

Ecommerce Trading Manager

HSS Hire

Head of Ecommerce

JD Sports Fashion PLC

Group Multichannel Product Lead

Laura James

Head of eCommerce & Marketing

Levi

EU eCommerce Director - Site Trading & Experience ECOM Operations Europe

Logistics UK

E-Commerce Manager

L’Oreal

E-Merchandising Manager

LouisVuitton

E-Retail Manager

Lovethesales.com

CEO

Mainline Menswear

Head of Development

Mint Velvet

Social Media Manager

Monty Trading Ltd

Head of eCommerce

New Era Cap Company Ltd

Head of E-Commerce Web Project Coordinator

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Nike

Sales Director

Nomad Foods

Group Digital Director

Panasonic UK

Head of E-Commerce

Protein World

Web Development & Digital Marketing Executive

Reach Plc

Head of E-Commerce

Spring

Head of Customer Experience

The Cambridge Satchel Company

Head of International e-Commerce

The Pokémon Company International

UK eCommerce, Director

YOOX Net A Porter

Lead product Manager

Yours Clothing

Head of Digital

Create an immersive, seamless virtual shopping experience that maximises online sales and delights customers Take online customers from a chatbot through to text/video chat, then seamlessly to a video call with your in-store sales team Grow online sales – customers typically see a 35% uplift in AOV

Move online browsers to online buyers Your customers will really value the experience – 93% is an average CSAT score Reduce average call handling time by 40%

You’re in great company Our retail customers include DFS, Schuh, The Watches of Switzerland Group & Clarins

SUPPLIER DIRECTORY Shopify UK

07515 748 874 / simon.bennett@shopify.com / shopify.com/plus Launched in 2014 to give hyper-growth businesses a customisable enterprise solution, without the high cost of time, money, and development, Shopify Plus is the only omnichannel enterprise platform where you can start, grow, and scale your business— backed by an ethical pricing model. Trusted by more than 10,000 of the world’s most innovative brands including Gymshark, Staples and French Connection, Shopify Plus helps supercharge your business with exclusive features and support including: - Average launch time of 90 days, instead of 8–12 months with traditional enterprise software - Migration support with a replatforming specialist - Ongoing strategy and guidance from a team of merchant success ecommerce experts to help you achieve your goals - 24/7 priority technical support for all your platform questions - Ecommerce automation tools to automate sales campaigns, promotions, and common tasks - A built-in wholesale channel solution

AB Tasty

07791 944 548 / thomas.lawson@abtasty.com / abtasty.com AB Tasty is a global leader in feature management, experimentation and personalization solutions — enabling companies to validate ideas, while maximizing impact, minimizing risk and accelerating time to market. More than 900 enterprises use AB Tasty and Flagship solutions to align their marketing, product and engineering teams and ensure increased efficiency, reduced costs and optimal end-user experiences. Founded in 2013 in Paris, AB Tasty is built for enterprise businesses looking to use controlled experimentation to implement only the best ideas to better serve their end customers. AB Tasty has 11 offices around the world and more than 250 employees. Current customers include Ashley Furniture, Kiehl’s, Sephora, USA Today, YSL Beauty, and over 900 others.

Adyen

07932 429 627 / stacey.marney@adyen.com / adyen.com The payments platform built for growth. Adyen is the payments platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers’ globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels.

With offices across the world, Adyen serves customers including Lush, Gap, Hunters, Levi’s, Facebook, Uber, Spotify, Casper, Bonobos and L’Oreal.

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SUPPLIER DIRECTORY Didomi SAS

020 3608 0179 / joshua.revan@didomi.io / didomi.io Didomi builds technology that allows organizations to place customer consent at the core of their strategy.

By making consent and preferences easily accessible, companies benefit from compliant customer data while seeing higher engagement and increased user trust. Consumers, on their side, are free to choose what data to share and how to stay connected to their favorite brands across touchpoints. Our products include a globally adopted Consent Management Platform (CMP), which collects billions of consents every month, a highly popular Preference Management Platform (PMP), and a powerful suite of bespoke solutions to build better consent and preference management.

Dotdigital

020 3953 4698 / joanna.crompton@dotdigital.com / dotdigital.com Dotdigital is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. We harness the power of customer data, powering engagement, conversion, and loyalty for brands as they grow and scale. Customers love our easy-to-use platform that connects first party data across the systems, surfacing powerful insights and automating predictive cross-channel messages. Dotdigital’s 350+ employees serve mid-market and enterprise companies around the world and across industries. We aspire to inspire responsible marketing and are committed to sustainability, privacy & security. Dotdigital is proud to be the world’s first carbon neutral, ISO14001, ISO 27701 & ISO27001 certified marketing automation platform.

Eloquent Agency

07857 121 690 / nicola.carmyllie@eloquentagency.com / eloquentagency.com From market entry to expanding internationally, Eloquent Agency brings together the linguistic ability of highly experienced, professional localisation and translation experts, with the very best in digital marketing talent and innovative project managers to help you stay ahead of your global online competition. We take local market insights and a data-led approach to services, offering a wide range of global solutions to help you succeed internationally: from international SEO and website translation to international PPC and global Amazon optimisation. Taking advantage of the opportunities that exist takes knowledge, insight, expertise and a clear understanding of your goals, budget and timeframe. One thing we guarantee, is that creating success needs more than a translated website, more than a series of local language online adverts. It needs a unified and integrated approach. To find out how we can help you successfully trade internationally come and meet with one of our team.

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SUPPLIER DIRECTORY Epsilon

020 8785 5449 / stephanie.sarrazin@epsilon.com / epsilon.com/emea Epsilon is a people-based marketing platform and sits at the heart of Publicis Groupe. By combining Epsilon’s data and technology capabilities with the Groupe’s media and creative firepower, we provide a truly differentiated offering to the market. Epsilon offers a full-service data centric digital media platform (display, mobile, video/CTV, social) which, for the past 20 years, has been replacing the ineffective retargeting budgets of its clients with full funnel customer targeting using AI to deliver 1:1 personalisation and led the market in focusing on incremental measurement to make a genuine difference to its client’s revenues. Epsilon is also the ONLY loyalty provider in the industry to be named a leader in both Loyalty Technology and Loyalty Services

by Forrester. Epsilon’s comprehensive loyalty offering helps brands to create lasting connections with customers through personalized interactions at every step of their journey.

Fresh Relevance

020 3167 6767 / tash.halligan@freshrelevance.com / freshrelevance.com Fresh Relevance is the versatile personalisation and decision engine to optimise the customer experience across channels. We empower marketing, CRM, eCommerce and merchandising teams to design and execute highly effective personalisation campaigns from start to finish - no technical expertise needed.

The platform integrates seamlessly with the existing tech stack, joins up data silos and offers powerful solutions to optimise the customer experience across the website, emails and app. The result: improved conversions, customer value and retention.

HUMAN

07453 304 243 / scott.daly@humansecurity.com / humansecurity.com Want to protect your marketing spend from sophisticated bots? HUMAN is a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. 77% of all internet exposures are carried out by bots By stopping the bots, you stop the threats. HUMAN is a cybersecurity company that verifies the humanity of more than 15 trillion interactions per week giving us the most unique signal and accurate bot detection in the industry. By installing a single line of code on your website, we will show you the differences between human and bot traffic patterns impacting your business. Know Who’s Real.

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The leading customer engagement platform for marketers

Campaigns

Automation

Back

Contacts

Reporting

2

Exit conditions

0

Validation

Test program

7

AZ

Activate

Save

Program nodes Messaging Campaign Messenger Push notification MailshotMaker Send SMS Actions Add contact Remove contact Update contact Delay Delay Decisions Decision Date split Quantity split Random split End End Extensions

One platform, thousands of possibilities.

Dotdigital integrates seamlessly with your existing ecommerce and business platforms. www.dotdigital.com

SUPPLIER DIRECTORY Insider

07772 842 771 / emily.maddox@useinsider.com / useinsider.com One platform for personalized cross-channel customer experiences. Insider connects data across channels and predicts future behavior with AI to deliver personalized customer experiences - from a single platform. We drive growth for 1000+ businesses, including M&S, Clarins, IKEA, Levi’s, Estée Lauder Group, Adidas, Unilever, L’Oreal and Samsung. These leading brands use Insider to deliver revenue-driving personalized experiences across channels like Web, Mobile Web, App, Browser Notification, Email, SMS, and Messaging Apps (WhatsApp, Facebook Messenger, RCS). Insider has been a ranked leader in G2 for 20 quarters in a row - with users citing Insider offers the highest ROI and fastest time to value (TTV) compared to any other tech provider.

Insider’s easy to use platform helps eCommerce teams exceed their key success metrics: keeping CAC down, and maximizing conversion rates, average order value, customer lifetime value and overall revenue.

Khaos Control Solutions

07956 176 935 / dharrison@khaoscontrol.com / khaoscontrol.com Khaos Control is an ERP software solution provider based in the heart of Lincolnshire, and has now been established for over twenty years. As the name would suggest, we provide solutions to put businesses in full control of their day-to-day operations. Whether you are an SME, or enterprise sized business, we are at hand to help you find the best solution. We place automation and efficiency at the core of Khaos Control, hoping to create time for business owners to focus on what really matters, growth and scaling your business operations.

LivePerson

07826 654 494 / jdhami@liveperson.com / liveperson.com For more than 20 years LivePerson has been making life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Virgin and Sky use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World’s Most Innovative Companies list in 2020 and is a founding member of EqualAI.

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Want to protect your marketing spend from sophisticated bots?

HUMAN is a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human. Meet with us today to understand how.

Know Who’s Real

| humansecurity.com

SUPPLIER DIRECTORY Loqate

07870 553 634 / charlotte.hill@gbgplc.com / loqate.com Loqate (a GBG solution) is the world’s most-trusted data specialist in location intelligence for businesses of all sizes and sectors. Loqate’s market-leading address validation technology streamlines the registration/ checkout process and reduces basket abandonment rates by suggesting and autocompleting customers’ addresses after the first letters of a post/ZIP code or street name are entered. Over 19,000 businesses worldwide trust Loqate’s data solutions including ASOS, Nike and the British Heart Foundation.

MuleSoft

07799 035 456 / aengland@mulesoft.com / mulesoft.com As consumers become more reliant on digital channels, retailers are under pressure to create a consistent customer experience across all touchpoints. Accessing critical customer data remains a challenge delaying eCommerce upgrades, omnichannel developments and preventing stores from delivering new innovative shopping experiences.

MuleSoft, the world’s #1 integration and API platform, makes it easy to connect data from any system — no matter where it resides — to create connected experiences, faster. By integrating systems and unifying data with reusable APIs, businesses can not only easily compose connected experiences but exponentially decrease project delivery time.

Forrester confirmed that an organisation deploying Anypoint Platform™ obtained a ROI of 445% over three years.

Ometria

07929 110 707 / sam.kempner@ometria.com / ometria.com Ometria is a customer data and marketing platform that helps retailers increase customer loyalty and CRM revenue by sending personalized marketing messages throughout the customer journey.

Our solution combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria’s proven approach to accelerating revenue – our Retail Success Model™ – is a first-of-its-kind data science model for driving CRM growth in retail. It combines four proprietary AI algorithms that analyse a retailer’s CRM performance and deliver a bespoke marketing plan for reaching their revenue goals.

We are trusted by the fastest-growing retail brands in the world such as MADE.com, Steve Madden, Hotel Chocolat, Pepe Jeans and Feelunique.

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Mobile experiences your customers love Connect with your audience on their own terms – when, where, and how they want.

Unbeatable engagement

Best-in-class delivery

Limitless global scalability

Get instant attention and the highest reach, open, and read rates on a channel customers already use!

With our enterprise-grade platform, we make sure your messages always get through.

Messaging globally? We’ve got deep local and international knowledge and premium customer support!

Answer anyone, anywhere - within seconds

SMS

Rich SMS

RCS

Send and receive text messages at scale through a single connection.

Breathe new life into your SMS messaging campaigns with rich content.

Rich Media, guided responses, and an app-like experince, all in the users SMS inbox.

Instagram

Facebook Messenger

WhatsApp

Take user experience to the next level with real-time conversational commerce.

Connect with 1 billion global users on Facebook Messenger for Business.

Create automated chats, build trust, and enrich the customer journey.

sinch.com

SUPPLIER DIRECTORY OrderWise

01522 704 083 / enquiries@orderwise.co.uk / orderwise.co.uk Looking for an experienced, reputable, and professional software solution provider? With 30 years’ experience and over 200 dedicated and dynamic staff in our UK based team – OrderWise is that supplier.

We offer a comprehensive all-in-one business management software suite that brings together your ecommerce, stock management, supply chain, WMS and accounts processes into a single application held on a single database. Specially designed to be used by a wide range of businesses of any size, our modular package structure means OrderWise can be customised and scaled to meet the specific requirements of your business, allowing you to buy only the features you need and grow into the rest later. This provides a stable infrastructure that drives better business performance and supports ongoing business expansion.

QueryClick

01315 165 260 / craig.thompson@queryclick.com / queryclick.com QueryClick is an award-winning independent performance marketing agency with unique, revolutionary software to eliminate wasted spend. We drive client ROI across performance marketing services including Attribution, SEO, Content Strategy, Paid Search, Paid Social and Digital PR, by using data-driven insights and pioneering in-house technology

RevLifter

07469 218 562 / stephen.king@revlifter.com / revlifter.com RevLifter’s multi-award-winning technology enables brands across all verticals to launch real-time hyper-personalised offers and content that exceed goals for revenue, sales, conversions, acquisition, retention, and more. Its technology is used by 100+ brands globally, including HP, Harvey Nichols, EE, Uniqlo, and ASOS, to solve a range of challenges including: - Grow average order value (AOV) - Reduce cart abandonment - Increase deal profitability - Improve acquisition - Raise customer lifetime value (CLV) - Boost conversion rates - Increase market share RevLifter’s solutions include RevPage, a fully branded coupon page that recaptures deal-seeking traffic, and RevConvert, which delivers on-site deals and content based on real-time behavioural, contextual and demographic signals. All of RevLifter’s solutions are rapid to implement and consistently deliver the best possible outcome for brands and their customers. Book a meeting to see how we can solve your biggest eCommerce goals.

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SUPPLIER DIRECTORY Signifyd

07960 379 091 / amal.ahmed@signifyd.com / signifyd.com Signifyd is the leading eCommerce Revenue Protection Platform, leveraging AI and a global commerce network of more than $100BN of transaction data. Signifyd helps over 10,000 merchants increase revenue from existing checkout traffic, automate shipping decisions and protect against chargebacks and consumer abuse. With today’s highly competitive eCommerce environment it has never been more critical to ensure every sale is converted at checkout and the revenue protected from chargebacks.

Acknowledged to be the market leader by industry analysts and merchants alike, Signifyd is providing a friction-free buying process across eCommerce for countless household names including Samsung, Lego, Lacoste, Mango, Omega, and EmmaThe Sleep Company amongst many others. Combined with 3DS2.2 capability to provide Exemptions and SCA in compliance with PSD2 legislation in Europe, Signifyd is the most comprehensive Commerce Protection Platform on the market allowing its customers to grow their online retail operations without fear of fraud.

Sinch

01227 467 071 / suzana.zupic@sinch.com / sinch.com Sinch enables brands deliver personalized customer experiences – all the time, across all mobile channels, throughout the entire customer lifecycle. We empower brands to reach any mobile on the planet in seconds or less, create personalized interactions on any channel, and generate tangible results that drive business. We are #1 in messaging, with a strong focus on helping brands take their customer engagements to the next level.

Stripe

07425 648 399 / benporter@stripe.com / stripe.com Stripe is a technology company that builds payments infrastructure for the internet. Using Stripe, companies can power growth by improving conversion rates, driving international expansion, and developing new business models. We also help companies beat fraud, send invoices, issue virtual and physical cards, get financing, manage business spend, and much more. Millions of businesses of all sizes— from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online.

Our products power payments for retailers, subscriptions businesses, software platforms, and marketplaces.

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SUPPLIER DIRECTORY Vee24

01625 668 500 / jonny.davies@vee24.com / vee24.com Vee24 is all about creating memorable customer experiences for online customers, from our single integrated platform. Take online customers from a chatbot through to text/video chat with cobrowse functionality, and then seamlessly to a video call with your in-store sales team. Why meet with us this year? Lots of reasons but here are 6 to start with You’re in great company. Our retail customers include DFS, Schuh, The Watches of Switzerland Group, and Clarins Take your customers in-store, direct from your website with live video Seamlessly transfer between chatbot, text chat, video chat, and in-store sales via video chat. All on one platform for reporting sales Grow online sales – customers typically see a 35% uplift in AOV Your customers will value the experience – 93% is an average CSAT score Reduce average call handling time by 40% More great reasons here!

Zmags

07908 550 679 / jca@zmags.com / creatorbyzmags.com The Creator platform offers the fastest way to easily publish and optimize interactive digital experiences on any website or across any channel, better leverage and maximize the value of an existing tech stack, and turbocharge eCommerce sales. Creator is the only all-in-one streamlined solution that removes IT, development, or agency resources from the process, and doesn’t require coding knowledge. This empowers marketers to bring any design file to life by instantly transforming it into engaging, interactive, shoppable digital experiences, publish those experiences to every consumer touchpoint in seconds, and optimize them continuously, in real time, to maximize online sales.

NOTES

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Ecommerce Briefing is an industry resource delivering up to date content, news and topical discussion from across the industry, directly to the people who matter – through a dedicated online portal and a fortnightly email newsletter to 9,200 subscribers.

INTERESTED IN ADVERTISTING For further information on how you can promote your services within this platform, please speak to Liam Cloona on 01992 374089 or email l.cloona@forumevents.co.uk

etailingsummit.co.uk/briefing

NOTES

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PAYMENTS INFRASTRUCTURE FOR THE INTERNET Stripe is a technology company that builds payments infrastructure for the internet. Our global platform unifies the dozens of separate systems required to accept payments, send payouts, and manage funds. With Stripe, moving money around the world is as simple, borderless, and programmatic as the rest of the internet.

A TECHNOLOGY-FIRST APPROACH TO PAYMENTS AND FINANCE UNIFIED GLOBAL NETWORK

INTELLIGENT OPTIMIZATION

Accept payments from anywhere without spending months stitching together disparate systems.

Optimize every part of the transaction using our machine learning engine.

● ● ●

Accept payments from 185 countries Integrate with 25 payment methods Direct, local acquiring in 40 countries

● ●

Leverage hundreds of billions of data points Data from card networks, the Stripe network, and unique checkout patterns

BATTLE-TESTED INFRASTRUCTURE

FASTEST-IMPROVING PLATFORM

Spend less time on integration and maintenance by working with the most reliable payments infrastructure in the industry.

Stay ahead of industry changes with a platform that’s constantly adding new features and optimizations that adapt to global trends.

● ●

250M+ API requests per day Peaking at 13,000 requests per second

● ●

250+ features launched in 2019 Core API is updated over 16 times a day.

PAYMENTS

PAYOUTS

Payments

Payouts

Corporate Card

Radar

Online payments

Programmatic payouts

Employee expense cards

Fraud & risk management

Issuing

Capital

Card creation

Business financing

Payment links No-code payments

Terminal In-person payments

FINANCIAL SERVICES

BUSINESS OPERATIONS

Sigma Custom reports & analytics

Atlas

Connect

Startup incorporation

Payments for platforms

Identity

Billing Subscriptions & invoicing

Online identity verification

Tax Sales tax and VAT automation

Let your good ideas take flight Why Choose AB Tasty Bridge Product, Developer and Marketing Teams AB Tasty and Flagship, our standalone feature management and optimization platform, cover all your bases when it comes to customer experience optimization.

AI-Powered AI driven segmentation & widgets automate trivial work and increase your ROI while decreasing effort.

Fast ROI Get up and running in no time - get results and revenue faster than your competitors.

Robust Support Customer Success teams in your region that provide support and guidance when you need it, in your language.

Quick and Easy Implementation For client-side testing, add a tag to your website and you’re ready to go in a matter of minutes.

For server-side, leverage the Flagship Decision API or pick from a library of SDKs Extremely Reliable Powerful hybrid cloud based infrastructure relying on state-of-the-global data centers.

Constant Innovation 40% of our employees are dedicated to R&D,

www.abtasty.com

product roadmap.

Trusted by more than 900 global brands Feature Management

Personalized User Experience

Interested?

Reach out to contact@abtasty.com

Server-Side Testing