CONTACT CENTRE & CUSTOMER SERVICES
1 3TH & 14TH S EPTEMBER 2 0 2 1 THE QUEENS HOTEL, LEEDS
www.ctalk.co.uk
Ctalk Contact Centre is the complete solution for modern Contact Centres. Contact Centre
Web Chat
Ctalk’s platform helps businesses elevate their professional image by identifying and effectively solving current business communication challenges. Not limited to the traditional call centre, the Ctalk Contact Centre System is a business tool centralising all your contacts in one platform. With advanced AI, Fuzzy Logic and Speech Recognition it is a platform fit for the 21st Century.
Web Chat is an integral part of a multi-channel contact centre. Ctalk allows you to handle more contacts automatically using our Chat Bot mixed in with our AI Engine. Some chats still need an agents input and these are presented to the agent as part of our agent desktop product.
Automating Contacts Automating contacts is the most effective way of reducing costs in a contact centre. Offering services 24/7 can also provide better access for customers. We have the tools to develop slick, easy-to-use applications that provide a better service than waiting for a live agent.
Recording Recording from Ctalk is fully FSA and PCI-DSS compliant with automatic stop-start recordings. Whether through regulation or business desire, recording of telephone calls can be an extremely effective business tool. Benefits include staff training, dispute resolution and quality assurance. Only a fully integrated recording system gives you the information about the call matched to the recording itself.
Email Distribution Email distribution from Ctalk ends the need to check generic e-mail boxes for sales, support, etc. We give you powerful tracking of all your e-mails. With complete integration into backend systems, you can send intelligent automated responses.
For more information, or to request a demo call us on 01785 336666
Speech Recognition Ctalk’s platform has native speech recognition capability. From a simple telephony front-end to a full-blown automated system. Speech recognition can be added to any telephony system. Create a simple, intuitive and natural interface for callers.
Outbound Dialling Contacting a large number of people requires careful planning and management. To do this efficiently and cost effectively you need the correct outbound dialler. Poor management of campaigns leads to inefficient use of staff. Poor dialling technology leads to silent calls, and frustrated potential customers. Most of our customers now use our new Pro-Active Dialling method.
Survey App Ctalk’s Survey Application is a multi-channel survey product which allows you to engage and receive feedback from your customers. The Survey App provides Reporting, Dynamic Responses, Customisable Forms along with Conditional Components to ensure that your surveys are issued to your customers at the correct time.
Ctalk, Wolsley House, Staffordshire Technology Park, Stafford ST18 0GA
We’re delighted that you have chosen to join us at the Contact Centre & Customer Services Summit – a unique event, tailor-made to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings. And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch, coffee breaks and our networking dinner!
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Seminars ‘Customer Service Is Gone, Customer Experience Is The Future!’
Our Partners
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Delegates
10 Ways To Coach Agent Performance Improvement, With Limited Downtime’
Itinerary Monday 13th & Tuesday 14th September 2021
9 Seminars ‘Happiness of Being You’
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Supplier Directory
Seminars
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‘How Data And Language Can Shape The Face Of The Contact Centre’
Supplier Notes Directory
Hosted by
Contact Us: 01992 374063 Gayle Buckland
Senior Sales Manager
Hayley Stratton
Delegate Sales Manager
g.buckland@forumevents.co.uk
@CCentreSummit
h.stratton@forumevents.co.uk contactcentresummit.co.uk
DIARY DATES Digital Customer Engagement Summit 13th October 2021 - Hilton London Canary Wharf Contact Centre & Customer Services 25th & 26th April 2022 - Radisson Hotel & Conference Centre London Heathrow 12th & 13th September 2022 - Radisson Blu Hotel Manchester Airport Contact Centre & Customer Experience Services 6th & 7th July 2022 - VITUAL EVENT
#CCCSSummit
Partners & Supporters
INTERESTED IN ADVERTISTING? Do you want to reach senior Contact Centre & Customer Service industry professionals and key buyers quickly and easily? Contact Centres Briefing is an industry resource delivering up to date content, news and topical discussion from across the industry, directly to the people who matter – through a dedicated online portal and a fortnightly email newsletter to 6,200 subscribers. Contact Centres Briefing puts you in front of a cross section of senior buyers from the Call Centre and Customer Service marketplace, including; Heads of Marketing, Sales & Services, Customer Care & Customer Services, Operations, Support, Relationships and many more. Start working with Contact Centres Briefing today to publicise your company, products and services.
CONTACT US For further information on how you can promote your services within this platform, please speak to Lisa Rose on 01992 374077 or email l.rose@forumevents.co.uk
contactcentresummit.co.uk/briefing
ITINERARY MONDAY 13TH SEPTEMBER 2021
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08.45 - 09.30
Opening Seminar ‘Happiness of Being You’ Danny Bent John Charles
09.45 - 10.30
Seminar ‘Customer Service Is Gone, Customer Experience Is The Future!’ Lee Russell Davies Learning Experiences John Charles
10.40 - 13.15
Face to Face Meetings Queens Ballroom
13.15 - 14.15
Networking Buffet Lunch Palm Court
10.40 - 13.15
Face to Face Meetings Queens Ballroom
17.00 - 17.45
Seminar ‘10 Ways To Coach Agent Performance Improvement, With Limited Downtime’ Mark Ackers and Stuart Taylor Refract John Charles
19.30 - 20.00
Pre-Dnner Drinks Palm Court
20.00 - 23.30
Gala Dinner followed by Evening Entertainment Palm Court
ITINERARY TUESDAY 14TH SEPTEMBER 2021
07.00 - 08.30
Breakfast The Queens Grill
08.30 - 09.15
Seminar ‘How Data And Language Can Shape The Face Of The Contact Centre’ Garry Gormley FAB Solutions John Charles
09.25 - 12.30
Face to Face Meetings Queens Ballroom
12.30 - 13.30
Networking Buffet Lunch Palm Court
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Contact Centre Solutions At Avoira we have the solutions that resolve the ever-increasing challenges of making contact centres more efficient. Discover how our award-winning emotion detecting speech analytics facilitates: Wrap-up time
Customer retention
Compliance
Upsell
Practically eliminated
Increased
Preventing breaches before they happen
Up-selling at every opportunity
Agent performance
Customer satisfaction
QA checks
Duty of care
Live-in-call prompting Every call at mass scale
Improved
Vulnerable customer identification
A solution for any size Contact Centre with a Return on Investment in months
To see a live demo book a meeting with us 0161 763 2000
avoira.com
info@avoira.com
SEMINARS MONDAY 13TH SEPTEMBER 2021
08.45 - 09.30
Happiness Of Being You Listen to Danny’s unique and sometimes unconventional ways to fill your work and home life full of positivity. Packed with stories and emotion, Danny takes us on a rollercoaster ride that leaves each and every audience inspired, empowered and smiling from ear to ear. • • • •
Danny Bent Motivational Speaker
09.45 - 10.30
Finding the positive chink in life Small ideas can lead to the incredible Stop striving as individuals Your smile is a powerful weapon
Danny Bent was voted one of the 100 happiest people in the UK, and one of the 50 most inspirational people in London. He is an award winning author and journalist, Guinness World Record holder, and celebrated adventurer and community leader. Motivating people to realise their true potential is Danny’s passion and trade. Living dreams, facing fears, and loving themselves, others and life with abandon are his tool kit.
Customer Service Is Gone, Customer Experience Is The Future If we shift our thinking away from providing a service to customer and focus more on creating an experience – what can this achieve for growth? • • • • •
Lee Russell Head of Client Solutions Davies Learning Experiences
The changing horizons of customer expectations The operational impact of NOT focussing on creating an experience What can a world leading customer experience look like? How can you engage and inspire people to buy into this new way of thinking? What are the benefits? What are the questions you need to be asking yourselves today?
Lee has worked in Learning and Development for over 15 years, with extensive experience in contact centres and a particular focus on Customer Experience. He has led many global projects to help organisations transform their Customer Experience to provide an impactful and sustainable journey for their customers.
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SEMINARS MONDAY 13TH SEPTEMBER 2021
17.00 - 17.45
10 Ways To Coach Agent Performance Improvement, With Limited Downtime You will leave this presentation with actionable tips, tricks, and ideas that you can implement tomorrow to improve agent performance, call quality and call outcomes • • • •
Actionable tips and tricks How to install a coaching culture Ways to improve agent confidence, competence, and knowledge These tips and tricks will drive the quality of the call and improve call outcomes
Mark Ackers and Stuart Taylor are Sales Directors at Refract, a leading Speech Analytics and call coaching platform. They are also the co-authors of the number 1 best selling sales book “Problem Prospecting?!”
Mark Ackers & Stuart Taylor Sales Directors Refract
Having been in sales for nearly 15 years, Mark has predominantly worked in the software industry providing innovating solutions to the contact centre industry. His passion is for generating new business and all of the elements it comprises, from prospecting to closing. Stu has been in sales for fifteen years and currently heads up a sales division for Refract.
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SEMINARS TUESDAY 14TH SEPTEMBER 2021
08.30 - 09.15
How Data And Language Can Shape The Face Of The Contact Centre The contact centre processes so much data on a daily basis but how do we use that data, the sentiment and the intelligence it holds to help shape customer experience? • • • • •
Garry Gormley Owner / Director FAB Solutions
How do you decide what data matters? The growing trends in Speech and text analytics and how to leverage this to grow and retain more business How can using speech analytics usurp traditional VOC programmes? How do we utilise speech and data analytics to help protect customers and anticipate behaviour? Fusing Data and behaviours together to make an all powerful contact centre experience.
Garry Gormley is a Contact centre veteran with nearly 20 years in the Contact centre industry, having spent a lot of time in the operation he understands the dynamics and moving parts of the contact centre and what impacts customer experience first hand. Having spent most of his working career in the contact centres industry, supporting and leading the delivery of key projects around, Quality Assurance, regulatory change, Sales transformation and people development, Garry took this experience and set up FAB Solutions. As a contact centre Enthusiast Garry has featured on many Podcasts and speaker events evangelising about how operational; leaders need help to spin all the plates they have to manage, to this end he also hosts his own thought leadership events through The Contact Centre Network a regular monthly event which brings the contact centre community together to tackle some of the key issues and topics impact operational leaders.
INTERESTED IN BECOMING A SPEAKER? Raise your personal profile, brand awareness and generate quality conversations at this intimate industry event. Contact Casey Graves on 01992 374071 or c.graves@forumevents.co.uk to arrange your seminar session.
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Hybrid Event 13 October 2021 Hilton London Canary Wharf The Digital Customer Engagement Summit is a unique event for all senior professionals involved in the digital customer service sectors. It allows them to meet with innovative and competitive suppliers to the industry for one focused day of business meetings & networking. Attendance options are optional and we can facilitiate either a live event attendance or virtual attendance.
For further information contact Mark Connell on 01992 374083 or m.connell@forumevents.co.uk contactcentresummit.co.uk/digital-customer-engagement-summit
DELEGATES
Aldi Stores
Customer Service Manager
B&CE
Customer Services Manager - Operational Efficiencies Customer Journey Specialist
Barking & Dagengam Council
Customer services Manager
Car Care Plan
Head of Operations
CBRE
Business Development Manager
City & Guilds
Head of Customer Service
Guardian Financial Services
Head of Customer Services
KBF Enterprises LTD
Customer Experience Manager
Marlborough Funds Management
Joint Head of Dealing & Registration
Motorpoint
Customer Care Manager
NSS
Customer Service Manager
Prima Group
Customer Experience manager
Progress Housing Group
Customer Contact Leader Customer Contact Leader
Progress Lifeline
Service Delivery Manager Head of service
Quiz Clothing
Customer Care Manager
Rudding Park
Director of Commercial
Spotlight Oral Care
Customer Care Manager
Standard Life Assurance
Knowledge Manager
Swale Heating
Resource Manager
Swan Housing
Head of Customer Relations
Tate
Senior Manager, Sales & Operations
Thames Water
Service Desk Manager Availability & IT Service Continuity Manager
The Air Ambulance Service
Supporter Experience Manager
Ultimate products
Customer Support Supervisor Customer Service Development Processer
Vision Direct
Director of Customer Services
Volkswagen Group UK
CSC Development Manager CSC Operations Manager
Walgreens Boots Alliance
Manager of Customer Support Centre
Weight Watchers
Customer Service Experience Manager
Wentworth Wooden Puzzles
Customer Service Manager
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SUPPLIER DIRECTORY Avoira Ltd
0161 925 1659 / Joanne.Lancaster@Avoira.com / avoira.com How do you...Get insight into your agents’ performance and help them take every call to the right outcome? Guarantee every call is compliant? Ensure all upsell is spotted and actioned? Our speech solution, listens live to what is being said on the call, then surfaces relevant prompts to the agent. It checks agents do the correct DPA and compliance statements. When it hears a sales opportunity, it will help the agent handle the conversation. It also transcribes every call – removing agent note taking!# Extensive post call reporting also: - Auto QA checks all calls and agents - Identifies exceptions - Suggests agent performance improvements Speak with us and explore how to receive an instant high % ROI. Avoira is about integrating fluent technology that is agile, smart, boundless and intuitive into your communications strategy, which will help drive performance, increase productivity and improve efficiency.
Ctalk
01785 336666 / joe.richardson@ctalk.co.uk / ctalk.co.uk Ctalk are known as ‘The Contact Centre System’. We pride ourselves on being the most reliable and secure system available today. We have over 25 years’ experience delivering our first class software encompassing the following technologies: • Intelligent Contact Handling • Voice, Email & Web Chat with Automated Delivery • DTMF IVR and Speech Rec • Teams Integration & Remote/Home Working • Outbound Dialling • Call Recording • Full Integration with all Customer Systems • AI Voice • CSAT Tools The Ctalk Contact Centre System is highly adaptable to a business’s requirements. Our architecture provides low cost of installation and exceptional reliability. Ctalk have helped businesses elevate their professional image, identifying and solving their business communication challenges, allowing for increased sales, improved efficiency and enhanced customer experience.
Evaluagent
0800 011 9688 / hallam.smith@evaluagent.com / evaluagent.com EvaluAgent is a Quality Assurance (QA) and Performance Improvement platform that helps Contact Centres Agents have better conversations with customers and make fewer mistakes. Built by former QA leaders, EvaluAgent’s Smart Quality software improves the efficiency and effectiveness of Quality Assurance teams. Automating admin and streamlining workflows, the software empowers teams to evaluate more interactions, quickly identify areas for improvement and hold meaningful coaching conversations in a single platform. As a result, businesses such as Vitality Insurance and Made.com have saved thousands of pounds through measurable improvements in Average Handle Time and First Contact Resolution while at the same time increasing CSAT scores and successfully demonstrating the fair treatment of customers to industry regulators. Trusted by businesses around the world, EvaluAgent is well placed to help Contact Centres of all sizes transform their approach to Quality Assurance for the good of their agents, their customers and their wallets.
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Engage your customers on their terms
Keep your support team on the same page
Meet with us Find out why Freshworks was named the only Visionary within the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center Contact us to find out more:
Callum Jones : Callum.jones@freshworks.com
SUPPLIER DIRECTORY
Everycloud / 8x8
020 7887 2824 / keith.purves@everycloud.co.uk / everycloud.co.uk 8x8’s complete cloud contact centre solution makes it easy to connect and collaborate with agents, employees and customers – and to create winning experiences. Enhance your contact centre with 8x8 to: • Boost agent/employee engagement, collaboration and operational effectiveness for customer success • Ensure productivity and support work-from-home agents with a unified toolset that eliminates app confusion • Activate agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement • Design better experiences with support for all channels and proactive, AIpowered self-service options for today’s digitally connected customers • Harness the power of 8x8’s Microsoft-certified Teams integration to enable sales, service and support agents to quickly connect and collaborate EveryCloud is an award-winning, platinum partner of 8x8.
Foehn
020 8939 1730 / jas.bansal@foehn.co.uk / foehn.co.uk Foehn are pioneering and passionate about customer experience - we are proud to have been delivering cloud contact centres to the private and public sectors since 2000. As a Genesys Gold Partner, Foehn work hand in hand with our clients to deliver market leading PureCloud contact centre implementations. Whatever your need, we can tailor a solution and an approach to deliver on your customer experience objectives and help you work smarter. In addition to our PureCloud capabilities Foehn combine our own technology with uncompromising design principles and the power of open source to deliver truly intuitive contact centre solutions. Foehn have won awards for our cloud contact centre implementations and are proud to include Genesys PureCloud Partner of the Year 2017 and 2018 plus the coveted Genesys EMEA Cloud Partner of the Year 2019 and 2020 amongst our successes.
Freshworks
01892 805040 / callum.jones@freshworks.com / freshworks.com Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
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Exceed Customer Expectations With Less Effort and Costs, From Any Location
Go2Shop
FIND OUT MORE
or visit www.infobip.com
SUPPLIER DIRECTORY
imimobile
01494 750500 / rafael.matias@imimobile.com / imimobile.com imimobile provides cloud communications software and services that manage business-critical customer interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. Our Customer Interaction Management (CIM) suite automates, orchestrates and monitors interactions with disparate back-end systems. This saves time and cuts costs for businesses, while seamlessly connecting to customers on the devices they choose. We deliver innovative, onbrand, business-critical customer interactions for blue-chip global enterprises and leading public-sector organizations including AA, Best Buy, BT, Capitec Bank, Centrica, EE, Hermes, IHG, Mercedes, Orange, O2, Vodafone and Walgreens. imimobile has global offices across the UK, USA, Canada, India and South Africa and was acquired by Cisco in February 2021.
Infobip
020 7837 4180 / kristin.lindmaa@infobip.com / infobip.com Infobip is the leading global omnichannel communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single interface, Infobip’s omnichannel engagement, identity, user authentication, and contact center solutions help businesses and partners across all sectors overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 65+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 800 telecom networks. We make it our business to simplify how the world’s leading brands connect with, engage and delight their customers on a global scale.
Premier cx
0333 00 657 37 / kirstyferguson1@outlook.com / premiercx.co.uk We are an independent creative agency specialising in helping contact centres optimise their customer experience across all channels using their existing technology. We work across all contact centre touchpoints to bring them to life in order to help reduce user effort, create brand consistency and improve customer satisfaction – a fully creative and integrated approach to customer experience.
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CREATIVE CONTACT CENTRE OPTIMISATION
Personalise and prosper
We help contact centres transform the caller experience, by treating customers as individuals. With targeted in-queue messaging you can increase FCR, encourage self-serve, slash caller abandonment and smash your upsell and cross-sell targets. Get in touch to discuss how your contact centre can benefit from personalisation.
Email: hello@premiercx.co.uk Let’s talk: https://www.premiercx.co.uk/qexperience
SUPPLIER DIRECTORY
Refract
07803 410187 / mark@refract.ai / refract.ai Refract’s speech analytics platform helps contact centres around the world improve the quality and outcomes of agent conversations and customer-facing calls. Refract unobtrusively analyses every call recording. Profiling the defining moments within each call where revenue is won and lost. Refract provides instant visibility at scale into customer calls - with trends presented, key moments surfaced, automated coaching and hours of call recordings analysed for quick review and analysis. Johnson & Johnson, Three, Virgin Media, Zoopla, Creditsafe & Daisy Group all harness Refract to reveal and replicate the DNA of successful customer interactions. Refract supports a wide range of telephony systems including NICE inContact, Vonage, RingCentral, Redbox, 8x8, Dubber, Cloudcall, Aircall and Twilio, along with the world’s most popular sales tools including Salesforce, Hubspot, Zoom, Microsoft Teams and many more. Select a meeting with Refract if you’d be open-minded to hearing what’s possible with our technology.
Sabio Group
034 4412 3000 / hannah.davies@sabiogroup.com / sabiogroup.com Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
Sensee Limited
020 8996 5842 / sarah.birch@sensee.co.uk / sensee.co.uk Flexible contact centre outsourcing: We provide organisations including Allianz, BUPA, Ageas, Utilities providers & Government departments with a flexible, high quality & secure customer contact solution to meet customer demand 24/7/365. Our award-winning team of 1400 advisors manage omni channel commination’s across customer service, sales, retention, escalated/complex calls & tech support services. Sensée is FCA authorised, ISO27001 certified & PCI-DSS and GDPR compliant. Consulting & Best Practice: Delivering Benchmarking, Consulting, Discovery & Workshop services. Supporting many organisations including Barclays, Vodafone & Avios to develop a WFH strategy. CloudWorks™: Our ecosystem enables secure, collaborative homeworking - recruitment to scheduling, training, communication and management – Grow, develop and engage your team. During these uncertain times the Sensée team have been able to provide many organisations with additional resource, best practise advise & technology to enable a rapid response to the Cov-19 pandemic.
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SUPPLIER DIRECTORY
Talkdesk
020 3322 6242 / amber.hayward@talkdesk.com / talkdesk.com Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.
Verint
07384 259071 / Paul.King@Verint.com / verint.com Verint is a passionate community working relentlessly to discover new possibilities in customer engagement and workforce management technology. We’ve been the industry pace setter for over 25 years with deep accumulated knowledge gained from processing nearly 10 billion interactions per year. Our solutions help organisations thrive in a time of monumental change. Brands today have the same resources as yesterday – yet face tomorrow’s evolving workforce dynamics, new engagement channels, diverse customer journeys and millions of consumer interactions. This creates an Engagement Capacity Gap. Verint technology closes this gap - striking the balance between automation and human touch, so that organisations can scale with digital and self-service solutions while still providing informed, real people to support consumers. Our solutions capture, enrich and derive meaning from tremendous amounts of data, so that organisations can adapt faster. Importantly our solutions break down the silos that can exist between people, departments and data.
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Creating today’s ideal customer experience poses new questions
How can we handle growing interactions and elevated consumer expectations with the same staff and budget?
How do we best engage customers and the employees that serve them with a WFH, distributed workforce?
How do we build enduring relationships with the right balance between automation and human assistance?
How do we understand and act on behaviour in real-time that keeps changing?
How do we connect work silos across the enterprise to deliver efficiencies and elevate CX?
How do we leverage a truly open platform to speed the pace of innovation in our market, today and in the future?
Talk to us and discover the answers #Boundless possibilities
CONTACT CENTRE & CUSTOMER SERVICES
Meet. Learn. Connect. Hear about the latest industry developments, learn new skills, meet new suppliers and create new contacts at the Contact Centre & Customer Services Summit. Cover key topics including customer experience, handling time, leadership skills, agent coaching, social media and more.
25th & 26th April 2022 Radisson Hotel & Conference Centre London Heathrow For more information please contact Mark Connell on: 01992 374083 or email m.connell@forumevents.co.uk
callcentresummit.co.uk
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Bring your customers and employees together with 8x8’s eXperience Communications Platform. The only XCaaS platform for all-in-one contact centre, voice, video meetings, team chat, and embeddable communications. Come and say hello at the Contact Centre and Customer Services Summit to find out more.