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Operator is WIOA’s quarterly publication that includes individual and corporate member news, general interest stories, water industry news and more.
Produced 3 times a year, it is an effective way of keeping the WIOA community in touch. Advertising will be limited to the equivalent of 7 full pages for each edition. There are 10 advertising opportunities in each edition of Operator
To provide our corporate members with more opportunities to reach the operational employees, Operator includes a limited number of advertising opportunities in each edition. Scan the QR code below to find out more.
From the CEO’s desk
Welcome to our April edition of WIOA Operator. We are excited to share updates on well-established and new programs kicking off this year.
Firstly, applications for our 2025 Network Operator Development Program (NODP) will be closing early next month (page 3). I would like to acknowledge the NODP Advisory Group for driving this program and continuing to improve it year after year. Congratulations and our greatest thanks to: Mick Mahoney (Wannon Water), Mike Rankin (Water Training Australia), Neville Whittiker (Water Training Australia), Grant Powell (Greater Western Water), Mickael Wink (Gippsland Water), Adam Carty (Albury City Council), Mathew Leehane (Central Highlands Water), Lisa Warwick (Grampians Wimmera Malley Water) and our very own Glenn Alford.
Alongside the launch of two new innovative programs, I would like to acknowledge and give a sincere thank you to:
• Kate Bardy (North East Water) and Elisa Bourke (Greater Western Water) for your development and
Water Cooler
Join WIOA Water Cooler on Facebook to connect on water industry issues.
In February 2024, we created a closed forum for WIOA Individual and Utility Corporate Members on Facebook. With over 70 members to date, this space aims to:
• connect like-minded colleagues in the Water Industry
• share issues or challenges to a wider audience
• increase collaboration as members contribute to solution-finding.
We hope that you can share interesting or funny ‘in-the-field’ stories and continue to grow your network of peers!
Please note: Participating members will need to follow the Code of Conduct available within the group page.
leadership of our new Women in Water Operations (WiWO) network (page 11).
• Dennis Zhang, our voluntary Placement Manager, for your initiative, passion and management of our new Step-in Program (below).
Within this issue, we hope you enjoy learning more about our new initiatives, latest news and the very special people that form a key part of the water industry. Thank you to all our members, groups, networks, committees and staff that contribute to the growth and continued success of WIOA.
Lastly, our first conference of 2025 will be held in Bendigo early next month, if you are joining us we look forward to seeing you there!
Dean Barnett WIOA Chief Executive Officer
Step-in Program
The water industry is experiencing a skills shortage issue across the country. Historically we have not promoted careers in the water industry well, the dynamic and innovate positions available, and our community-like culture.
We are partnering with academia to bridge this gap through our Step-in Program by showcasing those interested in joining our water industry, that have the qualifications and are enthusiastic for experience. Our strategy is to introduce qualified academic students to available water industry positions across the country.
Visit our website to see our list of eager and talented candidates that are looking for opportunities to gain experience. This program is a free service to candidates and companies.
Scan the QR code to learn more, share your profile or enquire about one of our candidates:
2025 Network Operator Development Program
The Network Operator Development Program, established in 2017, aims to identify, mentor, and develop future leaders in Victorian water network operations.
It enhances operators’ knowledge, skills, and networks by exposing them to strategic thinking and best practices in technology, business management, and leadership. Graduates gain tools to implement best practices, increase productivity, and foster a professional culture, ultimately improving customer focus in their network activities. The program runs annually.
Who is eligible for the program?
Applicants for this program must primarily work within the potable water reticulation network and/or wastewater collection systems.
Closing date
Applications close at 5.00pm on Friday 4th April, 2025.
Program participants must:
• Attend all 2025 workshop days as well the WIOA 2026 Victorian conference as a delegate
• Complete projects and activities as assigned after each workshop session.
• Complete at least one presentation during the program.
• Proactively participate in all aspects of the program and contribute to the discussions during the workshops.
Scan the QR code to appy for our 2025 Network Operator Development program
Trainer of choice
Industry professionals delivering industry-based training services
As a Registered Training Organisation (RTO 46056), we offer Nationally Recognised Training (NRT) and specialised (non-NRT) courses, together with Certificate courses in Water Industry Operations.
E: training@trility.com.au W: trility.axcelerate.com.au
LIFE MEMBER SPOTLIGHT
Meet Ron Bergmeier
Having been involved since WIOA’s inception, Ron Bergmeier is one of WIOA’s legends. He developed the original exhibition program, has the Best Exhibition Booth Award named in his honour and holds our highest recognition as a Life Member. Recently, Ron completed his term on the Board however he will continue to serve as the Chair of the Nominations Committee. We are proud to spotlight and share Ron’s journey in this issue of Operator.
What was your career path and affiliation to the water industry?
Ron joined the Water Industry in 1985 as an employee of the Bendigo Water Board. During the next 4 years, Ron developed a passion for the technical aspects of the Industry. It was during this time that he joined a very small organisation called the Australian Water and Wastewater Operators Association (now WIOA) and became an organiser for the Bendigo region. After 4 years, Ron left the Bendigo Water Board to start his own Company specialising in sludge dewatering operations all over Australia and even venturing to New Zealand.
When did you start getting involved at WIOA and what was your motivation?
Ron continually maintained an involvement with WIOA from those early days and helped build an organisation that now has a national footprint and employs 6 staff members.
WIOA as we know it today has allowed operators to share knowledge, solve problems, protect the communities where they work and build a professional career path. Just as importantly, WIOA has provided a pathway for the personal development of many individuals, whether it be presenting technical papers or public speaking. According to Ron, providing the opportunity for career development and personal growth has been one of the most positive outcomes.
Have you held different roles and positions at WIOA?
Ron was a regional organiser in the very early days before becoming heavily involved in the organisation of the Trade Displays and commercialisation of the organisation. Once the organisation was financially stable, Ron was able to convince a young George Wall to become the first full time employee in order to continue the growth of WIOA. In time, Ron assumed the inaugural Chairman position of the organisation that we know today.
Do you have a WIOA story that you would like to share?
In September 1988, Ron played a leading role in the successful transfer of the Annual Conference of Water Engineers and Operators from the Water Training Centre (WTC) to the Australian Water and Wastewater Operators’ Association (now WIOA):
‘At this stage, I was only relatively new to the water industry and didn’t really have an understanding of the politics involved in the decision. To me, it just seemed unnecessary to end the conference that brought a huge benefit to the industry, which also had a great deal of history behind it. From memory, I was the youngest person in the room. At that stage, the water industry was populated by older members and those members worked in reasonably constrained positions within their workplaces. Operators didn’t have the freedom, flexibility
and resources within their work environment that many of us take for granted today. When I look back now, embarking on an entrepreneurial exercise outside the defined work boundaries was an extraordinary leap of faith. It was totally illogical that an underfunded and relatively small organisation should take on the main administration role, but we did’.
Following a successful submission led by Ron and Stan Franzi, AWWOA took responsibility for the organisation of the conference from 1989 onwards, growing the events to what they are today.
‘There is no question that Ron’s personal contribution in the early years was integral to the success and growth of the conference and ultimately the success of WIOA as an organisation.’ - Interchanging Ideas (2012)
Outside of WIOA, how do you use your spare time?
Ron has a busy life away from WIOA. He operates a small farm raising cattle. He is heavily involved in motorsport with his son Ash (pictured right). They regularly compete anywhere from Perth to Rockhampton and everywhere in between. Ron was also Chairman of the Super Sedan Class technical Advisory Committee for 8 years. Tractors are also a major interest. Ron has a collection of 45 Fordson Major tractors at the moment and growing. There has also been a large involvement in the local community with Ron Chairing various committees for the Council and in some cases against the Council.
Anything else you would like to share about your time with WIOA?
One of Ron’s proudest and most rewarding moments was when he accompanied the WIOA Operators on the trip to New Zealand. In addition to looking at all sorts of treatment plants, they inspected the devastation in Christchurch following the Earthquake. Ron was so impressed with the group’s professional behaviour and enthusiasm for knowledge that he collectively congratulated everyone and thanked them for representing WIOA and their respective employers in such an exemplary manner.
On behalf of Team WIOA, we say thank you, and look forward to working with you into the future.
The WIOA Board Chair, Mat Greskie, had this to say about Ron:
“I’ve been very fortunate to work with a lot of brilliant people over my career, but only a small handful of those I would consider a mentor. I have known Ron for less than 2 years and already consider him a mentor – he is one of the most intelligent and articulate Directors I have worked with, and has very strong commercial instincts. WIOA have been very lucky to have a person of his calibre serving WIOA for such an extended period.”
APRIL 2-3, 2025 | BENDIGO, VICTORIA
2025 WIOA Victoria Water Operations Industry Conference and Exhibition
Prepare yourself for another incredible gathering of water industry professionals at WIOA’s 2025 VIC Conference & Exhibition!
This year’s event promises an even more dynamic lineup of discussions, networking opportunities, and engaging exhibitions. Whether you’re an industry veteran or just starting your career, this is the perfect event to deepen your expertise, create lasting business connections, and uncover cutting-edge solutions. Stay ahead of the latest trends, discover new suppliers, and gain insights into the most recent industry developments. Don’t miss this opportunity to learn, grow, and make the most of your time at this must-attend event!
With exciting new additions to the program, refreshed menus, and an expo hall bursting with energy and innovation, 2025 promises to deliver a WIOA event you won’t want to miss!
Reece Civil + Viadux Main Tapping Competition
Finals - Thursday 3rd April, 2025 at 3pm.
The tapping competition challenges skilled teams to quickly and accurately install a valve into a pressurised water main, showcasing speed, precision and expertise in water network maintenance.
Host Sponsor
Meet the Exhibitors Dinner Wednesday 2nd April, 2025 at 6.30pm.
Mingle and network with fellow exhibitors and delegates during our relaxed evening of canapes and drinks, all while enjoying some light entertainment.
Supporter Sponsor
Prime Sponsors
IXOM Best Tasting Tap Water Competition
Finals - Wednesday 2nd April, 2025 at 1pm.
This competition celebrates excellence in water quality, inviting utilities to showcase their regions freshest and cleanest drinking water. Attendees can taste and vote for their favourite, recognising the top water in the state.
Women in Water Breakfast
Wednesday 2nd April, 2025 at 7am.
Connect with fellow women in the industry over breakfast and coffee to kickstart the two-day conference.
2025 VIC Awards Dinner
Thursday 3rd April, 2025 at 6.30pm.
Celebrate the exceptional achievements of your peers and the ongoing success of the VIC Water Industry in style. Swap your hi-vis for your best attire and enjoy an unforgettable evening filled with great company, drinks, and a delicious meal. Top-tier entertainment will set the stage as you relax and unwind after the conference, making it a night to remember!
Scan the QR code to learn more about the 2025 WIOA Victoria Water Operations Industry Conference and Exhibition.
Our National Awards are open
The Water Industry Operators Association of Australia has a number of objectives designed to help improve the operational performance, efficiency and competency of our members and the water industry as well as provide due recognition where it is deserved. One of the ways we do this is through our Awards & Recognition program.
We are proud to announce that our national awards are now open for 2025. The Kwatye Cultural Award, PASS Award and Team of the Year Award winners will be announced at the 2025 WIOA Queensland Water Operations Industry Conference and Exhibition in late October. Entries for all national awards close Tuesday September 30th, 2025.
2025 Kwatye Award
In partnership with TRILITY, WIOA invites applications for the Kwatye – Cultural Recognition Award. This national award recognises cultural, diversity and inclusion-based initiatives that have positively improved local communities.
Criteria
• Initiative purpose - The initiative involving cultural or diversity and inclusion-based activities within a project and/or community in which the applicant serves.
• Diversity and Inclusion goals - The extent to which the program or initiative has been designed to promote and support diversity and inclusion in the workplace or community they serve, such as access, participation and connection for co-workers, members of the community and people from disadvantaged and marginalised groups.
• Impact - The extent to which the program or initiative has positively benefited co-workers, members of the community and people from disadvantaged and marginalised groups.
• Innovation - The creativity, imagination, and innovation level demonstrated within the program or initiative.
2025 PASS Award
The PASS award is supported by AquaSafeSkills and provides the opportunity for water industry operational staff to share their in the field innovations and fixes to problems so that others in the water industry can benefit.
Evaluation
PASS applications will be reviewed by an independent judging panel as nominated by WIOA and assessed on a number of criteria, including:
• Commonality of the problem
• Benefit to OH&S, Water Quality, and the Environment
• Financial and sustainability benefits
• Application to other industries
• Uniqueness, adaptability and simplicity
2024 Winner - Goulburn Valley Water
2024 Winner - Wayne Neale, Operator from Barwon Water
Scan the QR code to learn more about these awards and to apply today. Entries for all national awards close Tuesday 30th September, 2025.
2025 Team of the Year Award Winner
In partnership with TRILITY, WIOA invites applications for the 2025 Team of the Year Award.
The WIOA Team of the Year award recognises teams of employees working in any part of the water industry that have made an outstanding contribution to their workplace or community. The award focuses on those who have gone above and beyond their normal roles and recognise their dedication, initiative, talent, enthusiasm and contribution.
Teams may be recognised for a range of activities. Examples may include:
• implementation of new infrastructure and solutions
• maintaining services through difficult times such as weather events, fires, and the pandemic
• providing support to their communities, other employees, other businesses, or the water industry
• development of innovative programs or initiatives
The WIOA Team of the Year Winner will receive copies of the WIOA Practical Guides for the use of the winning business, to the value of $2,000.
Runner up Team will receive copies of the WIOA Practical Guides for the use of the winning business, to the value of $1,000.
Gri$ith University Activated Sludge and Biological Nutrient Removal Short Course
Registrations are NOW OPEN for the 23-27 June 2025 ASBNR Micro -Credential course GriDith University if you can access the online advertisement, register here: ASBNR Corse 2025. Early Bird closes 17th April 2025. Or for further information, don't hesitate to contact Mel or Helen (m.christie@griDith.edu.au or h.stratton@griDith.edu.au).
If you are involved with the management, operation and maintenance of an activated sludge or BNR plant; Upgrading your AS plant to BNR; A scientist working in a laboratory analysing wastewater or researching the AS/BNR process; Studying environmental engineering or wastewater subjects; Completing your Certificate III or IV in water operations, you might be interested in attending this course. This course has been successfully oDered since 1997 providing excellent knowledge sharing and building skills in wastewater treatment operations for over 1000 Operators, Engineers, Managers and Scientists. Don't miss out on the early bird registrations - get in early to secure you place in 2025!
Our
focus
As part of International Womens Day 2025, we are proud to launch a national Women in Water Operations (WiWO) Network. This is a new initiative from the Water Industry Operations Association of Australia (WIOA) dedicated to building an industry culture where women are empowered, celebrated, and supported in their careers.
CONNECT
Connecting mentors, allies, and collaborators across the water industry
ATTRACT
Attracting and retaining women by reducing barriers and showcasing career pathways
Our
mission
To establish a thriving network that builds an industry culture where women are empowered and celebrated, barriers reduced, and water operations is an attractive, viable and visible career path for everyone.
About WiWO
This inclusive network was conceived by Kate Bardy, Manager Operations Projects & Maintenance of North East Water in 2024. The WiWO Steering Committee was formed shortly after to facilitate bringing this network to life.
CREATE
Creating partnerships that foster leadership and talent development
CELEBRATE
Celebrating the achievements of women in water operations
Our strategy
Our 2024-27 Strategic Plan was finalised in February 2025 and sets the stage for WiWOs’ growth and success. Scan the QR code to view.
WOMEN IN WATER OPERATIONS
IN THE SPOTLIGHT: BERENIQUE ERASMUS
Following a six year career in the beauty industry, Berenique moved states to take on a new traineeship with Seqwater Queensland. As a new recruit to the Australian water industry, Berenique shares what motivated her diverse career change as well as her learnings to date.
How long have you been working in the water industry and how did you start (the role and organisation)?
My journey in the water industry began earlier this year when I joined Seqwater Queensland as a Trainee Water Treatment Plant Operator. Prior to this role, I spent six years working in the beauty industry in Alice Springs, where my focus was on helping people feel confident and cared for.
Despite the diverse career change, the water industry is not an entirely foreign concept to me as both my parents have dedicated their lives to this field, and their passion has always inspired me. Growing up I saw first-hand the importance of clean, safe water and the hard work that goes into delivering it to peoples homes. My parents often spoke about the challenges they faced, but what stood out the most was their immense pride and fulfilment in their work. They didn’t just see it as a job, they saw it as a service to the community, one that bought them unlimited gratification - this is what drew me to the water industry. Within a quick 6 months, I made the decision to pack up my life in Alice Springs, move to Queensland and dive into an exciting new traineeship within this field.
Tell us a bit about your career journey.
My career started in the beauty industry, where I worked for six years, helping clients feel confident and empowered. I loved the personal connections I made and the satisfaction of making someone’s day a little brighter. However, I reached a point where I wanted to contribute to something on a larger scale. After seeing a Seqwater trainee recruitment video on LinkedIn, I saw a pathway to an opportunity for something more fulfilling. Having clean water, whether it’s for washing your dishes or drinking it, should be a basic human right to everyone’s well-being and the idea of working in an industry that ensures safe, reliable water for communities really inspired me. That’s when I decided to pursue a traineeship with Seqwater, stepping into an entirely new world of technical learning and hands-on problem-solving.
In your experience, what are some of the most pressing water quality challenges or issues facing the region or industry you work in, and how have you addressed them in your role?
Although I’m still new to the industry, my induction process included visits to the North Pine, West Bank (Mt Crosby), and Beaudesert treatment plants (pictured above), where I’ll be based. These visits have already shown me how vital it is to maintain water quality throughout the entire treatment process. One of the key challenges is ensuring water remains safe and sustainable despite changing environmental conditions, such as heavy rainfall or drought. In my role, I’m learning how monitoring systems, treatment adjustments, chemical management, and strong teamwork all work together to overcome these challenges and deliver consistent, high-quality water to the community.
Any advice for young operators in the industry facing similar challenges?
My advice would be to stay curious, ask questions, and embrace the learning curve. Coming from a completely different industry, I’ve realised that every challenge is an opportunity to grow. Don’t be afraid to make mistakesthey’re part of the process. Find mentors, lean on your team, and remember why you started this journey. Knowing your work directly impacts the community makes it all worthwhile.
How do you stay up-to-date with the latest regulations and guidelines related to water quality reporting and compliance?
As a trainee, I stay up-to-date by learning from my colleagues, attending training sessions, online and in person, and familiarising myself with industry guidelines provided by Seqwater and organisations like WIOA. Being on-site every day also gives me hands-on exposure to how regulations are applied in practice, which helps reinforce my understanding.
What’s your favorite part about working in the Australian Water Industry?
My favourite part is knowing that the work I do contributes to something essential for entire communities. It’s rewarding to see how each step in the water treatment
process plays a role in delivering safe, clean water to people’s homes. I also love how supportive and collaborative the industry is, everyone is passionate about what they do and are willing to share their knowledge.
Any advice for young operators entering the water industry?
Don’t be intimidated by what you don’t know. Every expert was once a beginner, and the water industry is full of people willing to help you learn. Stay open-minded, ask questions, and trust that your skills from other experiences whether customer service, problem-solving, or teamwork—are more transferable than you might think.
Are you a WIOA Member? If yes, can you please share more about your member experience to date?
I’ve recently joined WIOA, and I’m really excited to be part of such a supportive and inspiring community. While I’m still new to the organisation, it’s already clear how valuable it is for connecting with others in the industry, sharing knowledge, and learning from experienced professionals. I’m looking forward to getting more involved, expanding my skills, and contributing to the water industry alongside other passionate members.
Join our new network?
Join our thriving network that builds an industry culture where women are empowered and celebrated, barriers are reduced, and water operations is an attractive, viable and visible career path for everyone. Scan the QR code to learn more about WiWO and complete the registration form to get involved today.
Interested in becoming a mentor?
Are you passionate about empowering women in the operations field and cultivating the leaders of tomorrow?
We are eager to connect women in water operations with mentors from across the nation who can guide their professional development and career aspirations. If you hold a leadership position in operations or have experience as a seasoned field operator, and possess coaching or mentoring skills, we invite you to express your interest in our mentoring program. Scan the QR code to get started.
Water consultants of choice
Reviewing and optimising treatment plant performance
Developing, updating, and modernising Standard Operating Procedures (SOPs) and Work Instructions Good Practice Guide gap analysis
Monitoring, verifying, and reviewing HACCP Plans including Critical Control Points (CCP)
Develop, review and update sampling programs
Health-Based Targets (HBT) assessments
Risk assessments
Developing and updating Process Flow Diagrams (PFDs), Piping and Instrumentation Diagrams (P&IDs) and treatment plant schematics
Analysing catchment-to-tap online and sample-based data
Water and Wastewater Operators
WOMEN IN WATER OPERATIONS IN THE SPOTLIGHT: KATE BARDY
Meet Kate Bardy, a valuable and high-performing member of the water industry. Kate is the Manager Operations Project & Maintenance at North East Water (NEW), a member of NEW’s Women in Operations group and a founding member of WIOA’s WiWO network. She is a strong leader and advocate for women in water.
Tell us a little bit about your background and what led you to working in operations:
After leaving school, I travelled extensively and worked in many different industries. When I returned to my hometown of Wodonga after my travels, I was looking for an industry where I could build a career, which led me to North East Water. I joined in 2012 in a customer service role, but my procurement and contract management background quickly helped me secure a role in operations. I have worked in operations ever since in roles ranging from asset management and maintenance to project delivery. My current role is Manager of Operations Projects & Maintenance, and I lead an awesome team consisting of maintenance planners, mechanical fitters and project managers. We are responsible for maintenance across our whole operating area and support the delivery of renewals and asset improvement projects.
What do you love about working in operations?
I love how varied water operations are and how committed the people are. The Operations group at North East Water is passionate about the services we deliver to the communities in which we live. This commitment shines through in our ESC results. I also love working across reticulation and treatment streams in an indoor and outdoor capacity. I enjoy how fast-paced and constantly evolving our space is, and I am particularly interested in emergency response and management. Another of my focus areas is finding efficiencies across day-to-day operations and looking for improved ways to deliver our services.
Most importantly, I am passionate about our work and how critical our services are to our communities. The Operations group at North East Water have supported our customers through some significant hardships in recent times, such as fires, floods and severe storm events. These are the times I see what it means to work in operations and how critical our operators are to the industry.
What have been some of the biggest challenges working as an Operator or in operations?
There are many challenges currently facing the sector, and I believe our path to meeting those challenges lies through industry collaboration and collective effort. Managing the impacts of a changing climate, increasing regulations, and aging or rapidly expanding infrastructure puts pressure on operations, particularly in today’s economic environment. The increasing expectations of our customers and the demands placed on our resources are tough to manage.
A more personal challenge I have faced throughout my career is finding female mentors who work in water operations. Very few women worked in water operations when I started, and there were fewer female field operators. As I navigated my operations journey alongside having a family, the support of a female mentor from operations would have been very beneficial. While things have changed a lot in water operations over the last decade, progress
is still required to reduce the barriers for women to work in operations so that we can benefit from a more diverse workforce.
In recent years, I have seen my operations department benefit from the diverse thinking that female managers bring. I am also seeing an increase in female representation in office-based operations roles, though we continue to see very few working in field-based roles. We have a handful of incredible women working in outdoor roles, and I would love to see more support for them from the industry.
What have been the biggest rewards/achievements?
I have achieved a lot at an organisational level in my current North East Water role. My team has changed how we deliver maintenance and has established a mechanical maintenance team from the ground up. These changes have significantly reduced our operational risks and operating costs. Another notable achievement is recently completing the IWN Champions program. I was part of the Champions group that stood up at the Water Ministers Climate Innovation Challenge, which is now in its third year.
For me, the biggest reward is working with amazing people across the industry. It is thanks to some of these people that the Women in Water Operations (WiWO) network has now gone national through WIOA. WiWO all started with a conversation between the women who work in operations at North East Water. It soon became evident that other water authorities were having similar conversations and facing the same challenges. Our Managing Director and fierce supporter, Jo Murdoch, then took the conversation beyond our organisation, which started the chain of events leading to the WIOA collaboration. Support has also followed from our Board, particularly our Chair, Steven Brown, who is an ally and advocate for diversity.
The partnership with WIOA and the willingness of CEO Dean Barnett to make this initiative a reality is exciting for the future. It is rewarding to work with like-minded people
who are passionate about attracting more women into operations and who want to see women acknowledged for their contributions.
What do you see for the future of women working in water operations?
My hope for the future is that more women see operations as a viable career path. Water operations encompass varied roles across all elements of STEM, trades, administration and field-based positions. Technology and innovation continue to reduce the barriers for women working out in the field, particularly in roles that were historically very manual. However, many barriers still exist, and I think as an industry we can work collectively to understand and remove or reduce these barriers where practical. As we see more women in leadership roles across water operations, I hope their success can be leveraged to attract university and school students and people from other sectors.
Have you had any role models or mentors in the water industry?
Mentoring is something I have sought out in recent years, particularly as I have transitioned into a management role, and I have found it to be very beneficial. I have been fortunate to have some great mentors within my organisation and through the IWN Champions program. IWN connected me with a network of amazing people, and I continue to be supported by these people beyond my time in the Champions program. A special shoutout goes to the legendary Elisa Bourke for helping bring WiWO to life and to Cameron Geddes, who mentored me through the last two years.
I respect and admire many women in the water industry, but I consider the incredible women in operations at North East Water my most important role models and mentors. I regularly seek guidance and feedback from my fellow operations managers, Jessica Littlejohn and Chelsea Harrison. Their unwavering support gives me the confidence and comfort to keep moving forward.
WIOA PRACTICAL GUIDES
Digital guides available
Our suite of practical guides are available as both digital publications and hard copy guides.
Topics include:
• The Operation and Optimisation of Distribution Systems
• Understanding and Managing Surface Water Catchments
• The Optimisation of Chemical Dosing, Coagulation, Flocculation and Clarification
• The Operation and Optimisation of Media Filters
• The Operation & Optimisation of Chlorine and Chloramine Disinfection
• The Operation and Optimisation of Microfiltration & Ultrafiltration Membrane Processes
• Odour Control in Sewage Transport Systems
• The Operation and Optimisation of Activated Sludge Wastewater Treatment Plants
Content overviews are available to view or download for all guides.
For more information, to purchase online or complete a hard copy order form please scan the QR code below:
WIOA PRACTICAL GUIDES
Training seminars
We are excited to offer interactive one-day training seminars based around our practical guide topics. These can be delivered at your organisation with a maximum of 20 participants, all receiving training and a WIOA practical guide as a reference tool.
Registration includes:
• A maximum of 20 attendees
• Speaker notes
• Practical Guide per attendee valued at $65.00 AUD
If you’re interested, please scan the QR code and complete the Request for Training Seminar Form. You will receive a quote approximately 30 days from your submission.
Life After Tropical Cyclone Jasper - Where Disaster Recovery Meets Wet Season
Preparedness
WRITTEN BY SABRINA MCCORMACK AND BEN BAILLIE, DOUGLAS SHIRE COUNCIL
In December 2023, Tropical Cyclone (TC) Jasper made landfall across Far North Queensland and the ensuing rainfall significantly affected and irrevocably altered the Douglas Shire landscape, with 3.2 metres of rainfall recorded in less than a week and a total of 4.2 metres in the space of two months.
While the immediate priority was the preservation of life and the delivery of essential supplies and services, the region was also facing new and long-lasting challenges associated with more than 100 landslides. Those landslides not only impacted the Shire’s roads and general infrastructure but also had severe impacts on water supply schemes and water continuity.
Council’s Water Treatment Plants (WTPs) are designed to cater for the high-quality raw water sourced from highly protected catchments. Since construction, the WTPs successfully operated for more than 20 years without any major supply issues to the community.
Multiple landslides above both WTP intakes resulted in high source water turbidity which effectively stopped water production until raw water turbidity dropped to within the plant’s operating envelope. While high rainfall events and
turbidity has commonly occurred in the past, recovery time was generally short lived. Large boulders and significant amounts of sand blocked raw water intakes, halting production and proved challenging to remove. Production difficulties and extended recovery periods for treatment plants were exacerbated through numerous main water pipeline breaks (caused by ground movement, pressure fluctuations due to flooding, high water tables and soil saturation differences) which resulted in rapid loss of treated water levels during the disaster. Consequently, various areas of the community faced interruptions to their drinking water supply.
Increasing Water Security during Disaster Recovery
Significant effort has been undertaken by Douglas Shire Council during the recovery phase of TC Jasper to build the
resilience of our water supply schemes. This has included under-boring (or horizontal directional drilling) key water main pipelines at high-risk creek crossings and commissioning of an interconnector pipeline which now connects two separate water supply schemes to increase water security and availability between different areas of the Shire. In addition, re-configuration of the existing Rocky Point Reservoir and network in the Whyanbeel scheme has unlocked an additional 1 ML of treated storage extending its service to multiple suburbs when levels are critically low.
Additional upgrades have taken place at the Mossman and Whyanbeel water treatment plants, including the replacement of the now obsolete KOCH Targa II membranes by retrofitting the DuPont MEMCOR® L40AM Mk2 Type 2 modules. The new membranes have increased effective filtration surface area by 25%, resulting in reduced fluxrate (or increased production) and ultimately allowing treated water reservoir levels to recharge more rapidly following an interruption to production.
A leak detection survey was completed to identify leakage within the drinking water network. The project involved a primary low resolution leakage survey to identify larger leaks and gain quick water savings, followed by a more detailed and targeted survey to find smaller leaks and subsequent leaks masked by leakage that has already been repaired. In
addition, a trunk main survey was carried out with trunk main leak noise correlation equipment. The survey discovered a large amount of water loss through leakage on both customer side pipework and Douglas Shire Council water reticulation infrastructure with an estimated leakage volume of nearly 1000 litres per minute or 1.4 ML per day, with 704 litres per min (approximately 1 ML per day) attributed to the leakage found in the Council water network.
To strengthen Council’s response to emergency water management, non-potable reserve water tanks have been installed at public toilet and shower amenities throughout the Shire to provide non-potable water for community sanitation. In addition, Douglas Shire Council has purchased fifteen mobile potable water tanks which can be dispatched if needed to strategic locations depending on the extent and magnitude of water supply interruptions. This coupled with emergency demand management through a recently approved Emergency Water Restriction strategy will help preserve precious water supplies if needed in a future disaster event.
As well as improving infrastructure, Council is continuing to work with residents, internal and external stakeholders to drive water conservation through community education and literacy. With water sustainability and ecotourism front of mind, Douglas has a unique opportunity to reduce non-essential water consumption by including the community in Council’s
water conservation journey and reducing non-essential water usage on an ongoing basis. With an approximate reduction in observed demand across the Port Douglas and Mossman areas of 12% in 2024 relative to previous years, this gives us confidence the results of our efforts.
Long Term Strategies
The Mossman River Intake project is a key strategic intervention to drive longer-term water security for the Douglas Shire. This project is expected to commence construction in 2025 and will establish a more reliable and resilient water source in response to future climate impacts, and forms part of Council’s Water Supply Security Strategy & Implementation Plan.
Since 2010, Douglas Shire Council has been assessing water reliability and risks to its drinking water sources. As Council relies on run-of-river water sources, i.e. it does not have access to significant raw water storage, the Shire faces various water security challenges, including increased demand; greater climate variability (which could lead to more frequent and longer periods of water restrictions), as well as more frequent extreme weather event such as TC Jasper which will pose ongoing production challenges.
Douglas Shire Council has been successful in securing funding through the National Water Grid Fund’s Water Infrastructure for Sustainable and Efficient Regions (WISER) initiative. This funding aims to improve water security, while
being economically and environmentally responsible. With an estimated project cost of $16.4 million (with $10 million of funding support provided by the Australian and State governments), the project will further strengthen water security for the Douglas community, not only addressing impacts from TC Jasper, but also for future regional growth.
Lessons Learned
Some key lessons learned from Council’s experience of TC Jasper:
• The human impact during times of disaster can be profound, multifaceted and complex, with short and longterm social, economic, and psychological consequences. While easily overlooked during disaster times, it is incredibly important to check in with one another and stay connected with those that may be struggling, so appropriate support can be provided
• With major communication systems down across the region, Council experienced an increased community demand for updates on our essential services. While Council had existing communication strategies in place, the dynamic and fast-paced changes in water and wastewater service provisions across the Shire during the disaster proved to be challenging. Re-thinking how accurate, timely and up to date information can be provided to the community is essential in disaster management.
Gympie Regional Council Fluoride Manuals
Gympie Regional Council (GRC) recently undertook a significant initiative to enhance the operational and maintenance standards of treatment operations. To achieve this, GRC engaged the expertise of a consultant - Sapsorb Water Services.
A key component of this initiative was the plan to consolidate procedures from different plants into a single, comprehensive Fluoride manual. This manual was developed using the concept of the 5 Ws—what, why, where, when, and who—to ensure better understanding and clarity for our operations staff. The manual meticulously covers regulatory requirements, ensuring that our operations align with the latest standards.
Additionally, it includes a thorough review and drafting of procedures that are incredibly beneficial for plant operators. One of the standout features of this manual is its clear and straightforward explanation of the fluoride purchase, storage, dosing, and batching system. This aspect proved to be particularly useful during audits, providing operators with an easily accessible reference to maintain compliance and operational efficiency.
This planned value and time-for-money initiative will also be beneficial for other small to medium councils, providing a model that can be adapted to improve their own treatment plant operations.
By initiating this project, Gympie Regional Council has significantly improved the resources available to our treatment plant operators, facilitating better management and maintenance of our facilities. This initiative underscores our commitment to excellence in public health and environmental management, setting a benchmark for other councils to follow.
Working together to deliver more than water
Caring for the vulnerable, preparing for climate change impacts, and service reliability are the most important issues for Central Highlands Water (CHW) customers.
Community conversations, farmer’s market chats, online sessions and deep dive focus groups have shaped our region’s water future through to 2040. Customer feedback and priorities have set the scene for not only the current 5-year cycle, but also well into this century.
CHW research has found that the key themes of Customer Care, Equity, Sustainability and Reliability were the most important to our region’s customers.
These themes set the tone for CHW’s long-term business strategy, More than Water – Our 2040 Strategy, and the priority outcome areas that will drive the direction of CHW’s work over the coming decades.
Managing Director, Jeff Haydon said, “Through ongoing community conversations, customers have told us what is important to them, their families and communities.
“Customers expect us to continue to deliver high quality water and wastewater services, while simultaneously preparing for challenges such as climate change and the increase in related events, the need for more housing, supporting vulnerable customers, and the ongoing upgrades and replacements required to aging assets.
“We know that people in our community are facing difficult times and affordability is, and will continue, to be an important consideration in all our planning. Continuing to be a caring, equitable, sustainable and reliable service provider to our customers is our highest priorities,” Mr Haydon said.
More than Water – Our 2040 Strategy priority action areas include customer, community, trust, reliability, partnerships, caring for the environment and Country and a thriving workforce and culture.
CHW invites the community and other key stakeholders to look at their ‘More than Water – Our 2040 Strategy’. Scan the QR code to learn more.
Servicing provider of choice
TRILITY provides preventative maintenance and servicing to ensure optimum service life and performance of your water treatment equipment.
Services including:
• UV disinfection
• Chlorine gas systems
• Chemical dosing packages
• Analytical instrumentation and control
• Electrochlorination
• Dosing pump maintenance
• Plant and filter refurbishment
• Equipment overhaul
• Spare parts and repair
• Detailed service reports
• Remote site servicing
• Equipment testing and calibration
• Fault-finding
• Preventative maintenance
• Call-out
• Emergency response
W: trility.com.au/solutions/servicing
We have a range of resources available on our website. Visit wioa.org.au to access all the items listed below.
Jobs board
There are a variety of roles available in the water industry. Scan the QR code to see available jobs.
Papers
WIOA conference papers are a great resource for anyone working in operational roles in the water industry.
Events
See our events listing for upcoming WIOA events. Scan the QR code to view our events page.
