CONCIERGE HANDBOOK
for WILLIAMS ISLAND
This handbook is designed to provide you with all the information you need! From member services to department contact information, this handbook covers everything you need to know to provide a top-notch experience for our residents. Thank you for being a part of our team!
Effective communication between the buildings and the POA is crucial for maintaining a well-functioning community. Whether it’s discussing important issues, sharing updates on projects, or addressing concerns, proper communication ensures that everyone is informed about what’s happening on Williams Island.
Get to
experts Leadership Team
know the
Get to know the experts who work diligently behind the scenes to ensure that every aspect of Williams Island runs smoothly and efficiently.
Jeff Klein Executive Vice President & Chief Operating Officer
PHR-CP, SHRM-CP, LCAM Vice President of Human Resources & Property Management
Debra Lavoie,
Thomas Bertorelli Chief Financial Officer
Thaddeus Keefe Vice President of Food & Beverage
Every story has a beginning, and the history of Williams Island dates back to the early 1980s.
The Trump Group, headed by Eddie, Jules, and Stephanie Trump from South Africa, discovered this island peninsula nestled on 84-acres in the exclusive enclave of Aventura.
Joy Boros Director of Membership
Karrie Griffiths Director of Spa, Fitness & Wellness
Noel Williams Director of Security & Transportation
Arleen Velarde Director of Communications
Carlos Triana Director of Tennis
CJ Rivera Director of Facilities, Property Manager of Villa Flora
Williams Island Entrance
Board of Directors
Our dedicated board members bring a wealth of experience and expertise to their roles that benefit all residents.
Officers
Robert Shelley President
Representative Villa Flora
Jonathan Fels Vice President Representative 6000 Building
Jorge Garcia Secretary
Representative 2000 Building
Cliff B. Ain Treasurer
Representative 2600 Building
Steve Willinger Secretary Representative 3000 Building
Board Members
Dr. Katherine Murphy
Director
Representative 1000 Building
Dr. Mark Dorn
Director
Representative 4000 Building
Richard Kronrad
Director
Representative 2800 Building
Andrew Rohacik
Director
Representative 4100 Building
David Safran
Director
Representative 3500 & 3700 Mediterranean Village
SteveMargulies
Director
Representative 7000 Building
Sharon Feldman
Director
Representative 3900 Mediterranean Village
Cory Yeffet Director
Representative Williams Island Marina
Hours of Operation
Below are the hours of operation for all of the Williams Island outlets.
COURTSIDE
Monday - Sunday
7:30am - 7:00pm
ISLAND GRILLE
Lunch
Monday - Saturday 11:30am - 5:00pm
Dinner
Monday - Sunday 5:00pm - 10:00pm
Sunday Brunch
10:30am - 3:00pm
ISLAND GRILLE
DELIVERIES & PICKUP
Delivery
Monday - Saturday 11:30am - 2:30pm 5:00pm - 9:00pm
Sunday 5:00pm - 9:00pm
Pick Up - Daily
11:30am - 9:00pm
ISLAND GRILLE VALET
7:00am - 10:00pm
THE LAST COCONUT
Pool Bar & Kitchen
Daily Food Service 11:00am - 6:00pm
OLEA
Thursday-Saturday
5:30 - 10:00pm
THE ISLAND POOL
Daily
10:00am - 5:00pm
THE ISLAND VALET
Thursday-Saturday 10:00am - 10:00pm
Sunday 10:00am - 7:00pm
CHILDREN’S PLAYGROUND
Daily 8:00am - Dusk
DOGGIE HILL
Monday - Friday 8:00am - 8:00pm
Saturday & Sunday 9:00am - 8:00pm
FORCE PHYSICAL THERAPY
Monday - Thursday 7:30am - 5:00pm
Friday 7:30am - 12:30pm
MARINA OFFICES
Open Daily 9:00am to 6:00pm
RICHARD & COMPANY SALON
Tuesday – Saturday 9:00am - 5:00pm
SECURITY & AMR
Daily, 24 hours
SHUTTLE SERVICE 6:00am - 11:00pm
SPA, FITNESS & WELLNESS CENTER
Monday - Thursday 5:30am - 9:00pm
Friday 5:30am - 8:00pm
Saturday 7:00am - 7:00pm
Sunday 7:00am - 5:00pm
RACQUETS CENTER & PRO SHOP
Monday - Friday 7:30am to 8:00pm
Saturday & Sunday 7:30am to 6:00pm
Tennis Courts Sprinklers 10:00pm & 1:00am
Tennis Court Lights Shut off Monday-Friday 9:00pm Saturday & Sunday 8:00pm
WIPOA OFFICES
Monday - Friday 10:00am - 4:00pm
Bellini & Marina
Guides & Manuals
Use these QR Codes for all of our Guides and Manuals.
Social Media Links
WhatsApp Groups Links
Richard & Co. Salon Menu
Resident Resource Guide
The Spa Brochure/Price Sheet
Communication
Let your residents know that we take great pride in our ability to communicate with our members about what is happening on the Island. Here is how we do it...
Members receive a Monday News email every Monday that will inform them of everything that is happening on the Island for the upcoming couple of weeks.
Event news, dining, spa, monthly statement and more are available on the mobile app and website! Member’s username and password are the same as the mobile app.
Our members can view workout videos from our personal trainers, view nutritional workshop as well as the Island Insider, Williams Island’s monthly update!
We have a WhatsApp group for Food & Beverage, Spa, Racquets, Family and Culture & Entertainment events. Click the QR Code on the previous page to join.
Our digital signs are located at the Island Grille, Courtside and the Spa.
Encourage your residents to engage with our social media so they can see everything that’s going on!
Mobile App & Website Login Support
If any member has an issue signing in, please refer them to us for help!
WI Mobile App Gate Access App
If your resident is having issues with the Williams Island Mobile App, please have them contact williamsislandclub@ williamsislandclub.com with their member number.
Court Reserve App
If your resident has any problems getting into their Tennis reservation account, contact the Racquets Pro Shop at 305.937.7850.
If your resident has any problems getting into their account, contact Security at 305.466.3561 for assistance. If the phone is not answered, please leave a message and an alert will be sent to our security office and they will know to answer the voicemail.
If your resident has any problems getting into their Fitness Class reservation account, contact The Spa front desk at 305.466.4701.
Resident Resource Guide
We welcome guests, but we have rules!
Guest Policy
Visitor and Day Guest passes are available for resident and non-resident guests.
Email Joy Boros, our Membership Director, at jboros@williamsislandclub.com with the following information ahead of time: Visitor or Day Guest’s first and last name, dates of stay, picture copy of ID. (Drivers license, passport etc.)
A Visitor shall be construed to mean an out of state (or domiciled in Florida outside Miami-Dade, Broward, Monroe, or Palm Beach counties) House Visitor unless you are a family member staying in the member’s unit for a period of time. For each individual visitor, passes will be issued for the length of their stay, not to extend eight weeks per year. A Visitor may only use such Club facilities to which the Sponsoring Resident Member’s own classification would entitle him.
A Day Guest is an individual sponsored by a Member for specific club privileges who is present for a single day without an overnight stay. The Sponsoring Member must accompany the Day Guest at all times. Day Guests must be registered for each visit and in each area of the club they enter. A Day Guest may use only such Club facilities to which the Sponsoring Member’s own classification would entitle them and only up to a maximum of six (6) times per year to all Club Amenities.
Statements & Billing Questions
We are here to help answer any questions!
How do my residents get their statements?
Williams Island has gone green. Residents will now receive a monthly statement by email detailing all incurred charges. Those who prefer a paper statement may request one by emailing accounting@williamsislandclub.com ; however, statements must be picked up at the POA offices. Paper statement requests must be submitted each month.
If a resident has any questions on their statement, they can call 305.937.7880 or email accounting@williamsislandclub.com
How do they pay? What’s
Preferred payment is via ACH. If a credit card is used online, a 3.5% technology fee will apply. Residents may also enroll in autopay, with payments deducted by the 15th of the following month. Checks can be mailed to Williams Island POA, 5300 Island Blvd., Aventura, FL 33160. For added convenience, a payment mailbox is located outside the POA offices; checks must be made payable to Williams Island POA and include the member number.
Cash is not accepted. Each statement and receipt will display a running total of any unspent minimum for informational purposes only, and all unspent minimums must be used by the end of December of the current year.
included?
Monthly dues include gratuities, cable services, internet, valet services at the Island Grille, Spa and Island Club, Williams Island shuttle bus services, landscaping, security, and access to AMR Medical Emergency services.
