Concierge Handbook

CONCIERGE HANDBOOK

for WILLIAMS ISLAND

This handbook is designed to provide you with all the information! From member services to contact information, this handbook covers everything you need to know to provide a top-notch experience for our residents.

Thank you for being a part of our team!

Effective communication between the buildings and the POA is crucial for maintaining a well-functioning community. Whether it’s discussing important issues, sharing updates on projects, or addressing concerns, proper communication ensures that everyone is informed about what’s happening on Williams Island

Get to

experts Leadership Team

know the

Get to know the experts who work diligently behind the scenes to ensure that every aspect of Williams Island runs smoothly and efficiently.

Jeff Klein Executive Vice President & Chief Operating Officer

PHR-CP, SHRM-CP, LCAM Vice President of Human Resources & Property Management

Debra Lavoie,

Thomas Bertorelli Chief Financial Officer

Thaddeus Keefe Vice President of Food & Beverage

Every story has a beginning, and the history of Williams Island dates back to the early 1980s.

The Trump Group, headed by Eddie, Jules, and Stephanie Trump from South Africa, discovered this island peninsula nestled on 84-acres in the exclusive enclave of Aventura.

Joy Boros Director of Membership

Karrie Griffiths Director of Spa, Fitness & Wellness

Noel Williams Director of Security & Transportation

Arleen Velarde Director of Communications

Carlos Triana Director of Tennis

CJ Rivera Director of Facilities, Property Manager of Villa Flora

Williams Island Entrance

Board of Directors

Our dedicated board members bring a wealth of experience and expertise to their roles that benefit all residents.

Robert Shelley President Representative Villa Flora

Jonathan Fels Vice President Representative 6000 Building

Jorge Garcia Treasurer Representative 2000 Building

Steve Willinger Secretary Representative 3000 Building

Officers

Board Members

Dr. Katherine Murphy

Director

Representative 1000 Building

Sharon Feldman Director Representative 3900 Mediterranean Village

Alan Matus Director

Representative 2600 Building

Richard Burton Director Representative 4000 Building

Richard Kronrad Director

Representative 2800 Building

Oscar Losada Director Representative 4100 Building

Wilma Felder Director

Representative 3500 & 3700 Mediterranean Village

Cory Yeffet Director Representative Williams Island Marina

Victor Matalon Director

Representative 7000 Building

Hours of Operation

Below are the hours of operation for all of the Williams Island outlets.

Island Club, Pool, Pool Bar & Grille

Closed for Renovations

Island Grille Restaurant

Lunch: Monday - Saturday

11:30am - 5:00pm

Dinner: Monday - Sunday

5:00pm - 10:00pm

Sunday Brunch: 10:30am - 3:00pm

Island Grille Deliveries & Pickup

Monday: 11:30am – 3:30pm

Tuesday - Saturday

11:30am - 9:00pm Delivery 11:30am - 9:30pm Pickup

Sunday

5:00pm - 9:00pm Delivery 5:00pm - 9:30pm Pickup

Island Grille Valet

7:00am - 11:00pm

Courtside Eatery

7:30am - 8:00pm

the biostation

Tuesday & Thursday: 9:00am - 5:00pm

Saturday: 10:00am - 2:00pm

Children’s Playground

8:00am - Dusk

Doggie Hill

Monday - Friday: 8:00am - 8:00pm

Saturday & Sunday: 9:00am - 8:00pm

Force Physical Therapy

Monday - Thursday: 7:30am - 5:00pm

Friday: 7:30am - 12:30pm

Marina Offices

Open Daily: 9:00am to 6:00pm

Richard & Co. Salon

Tuesday - Saturday: 9:00am - 5:00pm

Security & AMR

Daily, 24 hours

Shuttle Service

Daily, 6:00am - 11:00pm

The Spa

Monday - Thursday: 5:30am - 9:00pm Friday: 5:30am - 7:00pm

Saturday: 7:00am - 7:00pm Sunday: 7:00am - 5:00pm

Racquets Pro Shop

Monday - Friday: 7:30am to 8:00pm

Saturday & Sunday: 7:30am to 6:00pm

WIPOA Offices

Monday - Friday: 10:00am - 4:00pm

Bellini & Marina

Guides & Manuals

Use these QR Codes for all of our Guides and Manuals.

Social Media Links

WhatsApp Groups Links

Richard & Co. Salon Menu

Gate Access Guide

Tennis Reservations Guide

The Spa Brochure/Price Sheet biostation

Communication

Let your residents know that we take great pride in our ability to communicate with our residents about what is happening on the Island. Here is how we do it...

Members receive a Monday News email every Monday that will inform them of everything that is happening on the Island for the upcoming couple of weeks.

Event news, dining, spa, monthly statement and more are available on the mobile app and website! Member’s username and password are the same as the mobile app.

Our members can view workout videos from our personal trainers, view nutritional workshop as well as the Island Insider, Williams Island’s monthly update!

We have a WhatsApp group for Food & Beverage, Spa, Tennis, Family and Culture & Entertainment events. Click the QR Code on the previous page to join.

Our digital signs are located at the Island Grille, Courtside and the Spa.

We post 3 or 4 times a day! Encourage your residents to engage with our social media so they can see everything that’s going on!

Mobile App & Website Login Support

If any member has an issue signing in, please refer them to us for help!

If your resident is having issues with the Williams Island Mobile App, please have them contact williamsislandclub@ williamsislandclub.com with their member number.

Court Reserve App

WI Mobile App Gate Access App TechnoGym

If your resident has any problems getting into their Tennis reservation account, contact the Racquets Pro Shop at 305.937.7850.

If your resident has any problems getting into their account, contact Security at 305.466.3561 for assistance. If the phone is not answered, please leave a message and an alert will be sent to our security office and they will know to answer the voicemail.

If your resident has any problems getting into their Fitness Class reservation account, contact The Spa front desk at 305.466.4701.

We welcome guests, but we have rules!

Guest Policy

Guest passes are available for resident and non-resident guests.

Email Joy Boros, our Membership Director, at jboros@williamsislandclub.com with the following information ahead of time: Guest’s first and last name, dates of stay, picture copy of ID. (Drivers license, passport etc.) Guest passes must be obtained through our Membership Department. Williams Island Owners and Tenants may request a house visitor pass for your out-of-town guests with no charge for the pass. Your guests will have access to the facilities but must be mindful of our policies and act accordingly. We do require a driver’s license or valid ID for each guest prior to issuance of the pass.

Guests can only play tennis after 12:00pm and cannot sign up for fitness classes but can attend if there is availability. Each guest has up to eight (8) weeks per year to visit.

For our non-resident members and local guests, you may bring a guest and must accompany them while they visit our facilities. Your guest will have access to the same facilities as your membership. There is a $25 charge for usage of the tennis or pickleball courts and/or The Spa facilities. You need to register at The Spa’s front desk and Racquets Pro Shop’s front desk and the fee will be charged to your account. The same guest may visit The Spa, Fitness & Wellness Center and/or the Racquets Center ONLY six (6) times during the year.

Statements & Billing Questions

We are here to help answer any questions!

How do my residents get their statements?

Williams Island went green! Your residents will receive a monthly statement for all charges they have incurred. Statements are strictly sent through email. They can request a paper statement by emailing accounting@ williamsislandclub.com but they must pick the statement up at the POA offices. This will have to be done on a monthly basis if they want paper statements.

If a resident has any questions on their statement, they can call 305.937.7880 or email accounting@williamsislandclub.com

How do they pay? What’s

Preferred payment is through ACH; if they use a credit card online, there is a 3.5% technology fee. They can also set their account to autopayment, which will be deducted by the 15th of the following month. Another option is to mail a check directly to Williams Island POA at 5300 Island Blvd., Aventura, FL 33160. There is a payment mailbox outside the POA offices for resident’s convenience, but make sure they write their member number on the check and it’s made out to Williams Island POA. CASH IS NOT ALLOWED. Every statement and receipt will have a running total of their unspent minimum. This is only for informational purposes and they must use their unspent minimum by the end of December for the current year.

included?

Monthly dues include gratuities, cable services, internet, valet services at the Island Grille, Spa and Island Club, Williams Island shuttle bus services, landscaping, security, and access to AMR Medical Emergency services.