AM_Oct25_onlineproof_ISSUU by ASTAC

THE PORTAL

FROM

SCHOOL OF THOUGHT AUTOMOTIVE

School of Thought will be opening our special portal to nearly 3 million young people in 2025 making it easy to find companies in their area offering Work Experience, Apprenticeships or a job and it’s ‘FREE’ for the company and the applicant.

Step One: www.schoolofthoughtautomotive.co.uk Step Two: Register for AWE24 as an Employer.

For more information contact Dave Reece or Julie Eley at dave@ready4work.uk or julie@ready4work.uk or contact us through the website. www.schoolofthoughtautomotive.co.uk

New industry era on horizon as SERMI looms

There’s ﬁnally light at the end of the tunnel on the Security-related Repair and Maintenance Information (SERMI) scheme, with the UK launch set for later this year, as we report in this issue’s news pages.

The Independent Garage Association says it has secured the UK launch of SERMI in a landmark step toward accreditation.

As this magazine reported more than a year ago, SERMI was launched in October 2023 — with Sweden being the ﬁrst country to implement the scheme — and it will change the way garages access security related repair and maintenance information.

The IGA now says it has set up the scheme on a not-for-proﬁt basis, which promises to level the playing ﬁeld for independent operators across the nation.

Some of the technicians and garages that will soon be getting to grips with SERMI will have a more immediate challenge to test their knowhow and expertise in this month’s semi-ﬁnals of the industry-leading

Editor

John Shepherd

john@aftermarket.co.uk

+44 (0) 1732 370 345

Head of Sales

Angela Lyus

angela@aftermarket.co.uk

+44 (0) 7823 736 629

Managing Director

Ryan Fuller ryan.fuller@dfamedia.co.uk

Marketing Manager

Hope Jepson

hope.jepson@dfamedia.co.uk

Top Awards.

The top 10 scorers from a series of online assessments will be at the semi-ﬁnals hosted by the Delphi Academy in Warwick on October 4. There, they will face a series of timed, live diagnostic challenges set by expert judges.

Some of those judges join competition sponsors in explaining their reasons for supporting the Top Awards in our special four-page semiﬁnals preview, starting on page 16.

The preview also marks the o cial build-up to what will be a fantastic ﬁnals event on November 15, which will put the spotlight on the crème de la crème of the automotive industry. Later that day, our worthy Top Awards winners will be revealed at a glittering celebration and gala dinner at the Double Tree by Hilton Coventry.

There is still time to join your industry peers for the awards presentation and gala dinner. For details, see our preview on page 16.

Away from the hands-on expertise of the workshop technicians, this issue continues to stress the importance

Production Design

Anthony Wi en

production@aftermarket.co.uk

+44 (0) 7851 612799

Finance Department

accounts@dfamedia.co.uk

+44 (0) 1732 370 340

Contributors

Martin Brown | Bill Fennell

Neil Fryer | Emma Lindley

of the aftermarket’s amazing and talented front-of-house teams.

Emma Lindley, of Lindley’s Autocentres, talks about the importance of these teams to garages in a podcast for The Blend — a summary of which we highlight in this edition’s business pages.

Plus, we have our regular roundup of news from across the industry and our comprehensive products and services features, which this month covers a wide range of sectors including diagnostics, ADAS systems, motor factors, and we showcase items to help workshops help motorists get ready for winter.

Enjoy the issue!

John Shepherd Editor Editor

Published by DFA Media Group

192 High Street Tonbridge Kent TN9 1BE

+44 (0)1732 370340 ISSN 2516-9149

Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior

Future mobility..? febi is already there!

As mobility evolves, febi keeps workshops and wholesalers ready for every vehicle on the road – with over 9,300 parts, our expanding range already supports more than 700 hybrid and fully electric models.

Electric doesn’t mean unfamiliar.

Whether it‘s a hybrid or a fully electric vehicle, febi delivers the same dependable quality you can count on — with parts that fit, perform and last.

With many electric components still matching those of conventional internal combustion engine vehicles, febi supplies both the trusted repair components you rely on, and with our extensive up-todate product data, the new technologies your customers need too.

Our focus? The parts that matter most - the ones that keep vehicles safe, reliable and moving.

Our extensive range of smart repair

solutions for Hybrid and Fully Electric Vehicles includes parts for braking, steering, and NVH to electrics, thermal management, and more — febi delivers trusted components designed to meet the demands of modern hybrid and electric mobility. This also includes specialist repair kits like our Auxiliary Belt Kit for starter-generator adjustment, and dedicated hybrid and fully electric compatible fluids, including DOT 5.1 EHV brake fluid.

Staying ahead is part of febi’s DNA

Through proactive research and a Fast to Market approach, we ensure that repair parts are available when they’re needed – especially for hybrid and electric vehicles, where we continuously expand our range based on new models and OE references, our market-leading ‘New to Range’ development means constant additions to the portfolio.

We believe that you should have access to the latest replacement parts for your

vehicle as soon as it hits the road!

febi does not just observe trends, it sets them! Pioneers in the IAM, we put huge e orts in to gaining access to manufacturer data and providing it to you, our partners.

Why choose febi for a future-ready product portfolio?

Stay ahead of others:

As the industry evolves so do we, ensuring you stay ahead of the curve. Our commitment to being ‘Fast to Market’ ensures that you are able to o er and carry out repairs on the newest vehicles with cutting-edge parts, as we will always have the replacement parts you need for the newest models and alternative-fuel vehicles.

With more than 50,000 parts already available — and new ones being added to the range by the day — choose febi to stay one step ahead of your competitors.

Fully electric vehicle product highlights

Parts for over 700 fully electric models, including the Tesla Model Y, VW ID.3, BMW i3, Fiat 500e, and light commercial vehicles such as the PSA ë-Jumper and PSA e-Boxer.

Hybrid vehicle product highlights

febi’s hybrid range supports top models like the Ford Kuga, Kia Niro, Hyundai Tucson, and Toyota Prius and Yaris — with a focus on the repair and maintenance parts that matter most.

The febi manufacturer guarantee, our quality promise – your added value

Tomorrow’s vehicles are already on the road — and febi is ready. From hybrids to the latest EVs, febi continues to deliver trusted, OE-matching quality components with a 3-year manufacturer guarantee for every stage of automotive evolution.

All details regarding febi’s 3-year manufacturer guarantee can be found here: www.febi.com/3

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febi no. 183467 Water Pump

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febi no. 184476 drive shaft joint kit

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febi no. 116418 brake pad set

Ben has Christmas all wrapped up as it kicks off fund-raising activities

Auto industry charity

Ben has launched its countdown to Christmas — with a call to help raise vital funds to support those struggling or in crisis as the festive period looms.

Ben is inviting its automotive family to get ready and spread festive cheer by signing up to Christmas Jumper Day on Friday, December 12, and sending Ben Christmas cards.

However, the charity said any day in December can be Christmas Jumper Day as it cranks up festivities.

To take part, simply sign up and wear your “most dazzling (or delightfully dreadful)” Christmas jumper, round up colleagues and collect a £3 donation per person, which is equivalent to the cost of a coffee.

It’s the perfect opportunity to get together, have some festive fun and spark change for industry colleagues facing hardship, the charity said.

And remember to pick up some fund-raising Christmas cards. Ben has been selling its motor-themed cards for more than 35 years, some of which are designed by renowned motoring artist, Richard Wheatland.

There is a new automotive design for 2025 to appeal to avid Wheatland collectors and new buyers alike. In addition, Ben’s shop is selling e-cards and Christmas essentials like wrapping paper and tags.

Matt Wigginton, Ben’s director of growth & development, said: “Why not turn your office into a festive

spectacle for the day; run a competition for the tackiest jumper or ‘most creative knit selfie’; or raffle a Ben bear to raise vital funds. Christmas Jumper Day is such an easy one to get involved in and it helps everyone to get into the festive spirit.

“By sending Ben Christmas cards, you’re raising awareness about Ben, as well as raising funds. Fundraising has never been more

important for us — it’s still really tough out there and thousands of people in our automotive family urgently need us. Together, we can make a life-changing, often life-saving, difference to the lives of our automotive family so please get involved today.”

Ben also wants to ensure automotive people know they can turn to Ben if they need support.

Meanwhile, the charity is always on hand to help the automotive industry family this winter, so if you work, or have worked, in the sector, get in touch if you’re at breaking point using webchat at www.ben.org.uk or via the free and confidential helpline: 08081 311 333 Visit https://ben.org. uk/ for details of how to get involved in Christmas Jumper Day and other activities.

IGA confirms SERMI ‘set to go live in UK’

The Independent Garage Association has secured the UK launch of SERMI in a landmark step toward accreditation — paving the way for industry-wide transformation.

The IGA has hailed the move as a watershed moment for the UK’s independent automotive sector, which comes after days of extensive audits with the regulatory body UKAS.

Now the recommendation for approval has been received for the launch of the SERMI (Security-related Repair and Maintenance Information) scheme in the UK.

The scheme introduces a unified, centralised audit and certification process, enabling vetted independent professionals to securely access essential

information such as key coding, ECU programming, and software downloads, without navigating multiple manufacturer systems.

The IGA has set this up on a not-for-profit basis to ensure that the benefits of the scheme go directly to independent garages.”

This monumental achievement enables independent garages to access critical securityrelated vehicle data, a domain previously limited to franchised dealerships only, the IGA said.

After over a decade of tireless advocacy and unwavering commitment, the IGA said it had delivered on its promise to level the playing field for independent operators across the nation.

SERMI represents a revolutionary leap forward. Developed in close

collaboration with the UK government and vehicle manufacturers, the European scheme has been adapted for the UK market by developing an annex system.

Stuart James, IGA chief executive, said, “We are delighted that after many years the scheme has finally come to fruition. Subject to final documents being issued, we anticipate it going live this year.

“SERMI not only simplifies access to vital securityrelated data but also underscores the integrity and professionalism of certified garages. Participation in this scheme is crucial for the future success and competitiveness of independent garages.”

“This initiative represents a landmark victory for the independent garage sector.”

New bid to raise MOT fee in ‘reset’ for garages

Fresh industry calls for a long-overdue increase in the MOT test fee have been made as part of a new campaign.

The IAAF said it was time to reset the aftermarket’s contract with consumers as part of a push to modernise the MOT and boost support for safety, air quality, rising standards and the right to repair for the independent automotive aftermarket.

The current maximum fee a garage can charge for a car MOT test is £54.85.

The IAAF said it supports proposals to modernise the MOT, including the testing of exhaust particulate levels from both petrol and diesel vehicles, as well as functional checks on ADAS systems.

Mark Field, IAAF chief executive, said: “The MOT test fee has remained frozen since 2010, despite the exponential growth of in-vehicle technology and related safety systems. In line with inflation alone, the test fee should now sit at around £90.

“If we are serious about ensuring vehicles stay roadworthy and emissions stay within safe limits, the fee must be increased. This will allow testing stations to continue delivering high standards and invest in the equipment and training needed to test today’s increasingly complex vehicle systems.”

HiQ and Carsa launch fifth dual-branded centre as part of expansion plans

HiQ Tyres & Autocare and Carsa have opened a dualbranded autocare centre in Towcester, with drivers in Northamptonshire set to benefit from a strengthened partnership between two of the UK’s fast-growing automotive retail brands.

The expansion builds on the first four HiQ and Carsa sites that opened last year, uniting HiQ’s expertise in vehicle maintenance with Carsa’s used car sales model.

The firms said the result is a one-stop sales and autocare destination that offers local drivers greater access to professional automotive services in a fully integrated retail setting.

HiQ Tyres & Autocare Towcester offers a full range of vehicle sales and autocare services, including tyre fitting, diagnostics, servicing, MOTs and electrical repairs.

With four service team members

employed on site, the new centre has made a strong start since opening last month. The centre is also equipped with KTS diagnostics tools.

This fifth opening is another milestone in the growing HiQ and Carsa

partnership, which has already seen centres launched in Staffordshire, West Midlands, Lancashire, and Leicestershire. More joint centres are planned as the partnership continues to scale across the UK.

Compliance not optional — it’s a workshop must!

Repairify Innovations director Martin Brown highlights areas that workshops need to be aware of, especially with ADAS calibrations and diagnostics

The automotive sector is constantly evolving and compliance is no longer just a tick box exercise; it’s the foundation of safe, legal, and highquality repairs.

This is especially true when working on calibrations and diagnostics for ADAS systems.

The first is qualifications and certifications. As vehicle technology grows more sophisticated, the adherence to recognised standards and certifications is essential. This is not only for safety reasons, but also for customer trust and business competitiveness. These qualifications demonstrate that technicians have the expertise and knowledge to complete work to the highest standard.

In the UK, the most recognised ADAS qualification is the IMI’s AOM230 accreditation. This dedicated certification has become a benchmark for bodyshops handling ADAS work because it covers both static and dynamic calibrations.

It also ensures technicians can follow OEM specifications, use approved tools, and perform repairs and calibrations to an industry-recognised benchmark. This ensures customers have the confidence that the job being conducted on the workshop floor is being done right and at the first time of asking.

In addition, what the industry is seeing is businesses researching relevant qualifications for their technicians, such as AOM230, and once the necessary training has been completed it adds a string to the technician’s bow of skills, while also adding value to the business as it enables them to add new services to their customer offering.

The second is industry guidelines, which are driven by the expertise of

Thatcham Research. While Thatcham does not currently offer an ADASspecific certification, it provides valuable research and procedural guidance. This guidance is integrated into workshop processes and is widely recognised as industry best practice.

The third focuses on vehicle manufacturer requirements for ADAS calibration and diagnostic work.

Many manufacturers mandate specialist training tailored to the exact work technicians perform on their ADAS-equipped models. These programmes often require the use of specialist equipment and OEM tools, along with access to technical information portals and training that aligns directly with factory repair standards. This is especially important to complete if businesses want to be approved to work on specific brands.

The fourth is continuous professional development for technicians. As ADAS technology continues to evolve at pace,

it’s essential for workshops to stay ahead of the curve.

This involves not only undertaking relevant and up-to-date training, but also engaging with peers at industry events, following developments in key trade publications, and keeping informed about any new qualifications or renewals that might be required. If all these are embraced, it ensures technicians remain equipped to deliver safe, compliant, and cutting-edge repair work.

Overall, ADAS and diagnostic work is a central commitment to vehicle safety, so compliance is not optional, it’s imperative.

By embracing industry standards, investing in training, and maintaining the right equipment, workshops can ensure they not only meet legal obligations but also safeguard drivers and build trust with insurers and customers alike by providing right-first-time calibration work.

Leading from the front

Ahead of The Blend event this month Emma Lindley, of Lindleys Autocentres, looks at how front-of-house teams can transform a business from the inside out

Aspecialist in service adviser development, Lindley has taken nervous apprentices and turned them into confident team leaders.

In the latest episode of The Blend Podcast, she explores the impact a strong front-of-house function can have on customer experience, workshop efficiency and overall business performance, sharing practical methods that any garage can adopt.

“Front-of-house is the heart of the customer journey,” Lindley said. “When advisers truly understand that journey and have the confidence to handle every interaction, it can completely reshape how a garage operates.”

Sharing real-life examples throughout the podcast, including that of a young apprentice who went from ‘last chance’ to assistant manager, Lindley demonstrates the power of structured training and mentorship.

Investing in people lifts morale and drives business success

She also discusses topics such as sales conﬁdence, proactive communication and how a well-trained adviser can free up business owners to focus on growth.

The podcast goes on to preview the new Service Adviser Academy — o cially launching at The Blend — which will o er a stepby-step framework for

developing service advisers from entry level through to workshop control.

Podcast host Mike Ruff said: “These are realworld strategies that independent garages can apply straight away. Emma’s experience proves that investing in your people doesn’t just lift morale, it drives customer retention, staff retention and ultimately long-term business success.”

The latest episode is available on all major podcast platforms. Lindley will be speaking in detail during her session — ‘The Exceptional Service Adviser: What It Takes to Succeed’ — at The Blend on October 18 in Birmingham. Visit www.theblend. events/tickets to attend.

Mike Ru and Emma Lindley

Benefits of managing consumer vulnerability

Bill Fennell, chief ombudsman and MD at The Motor Ombudsman, on how garages can identify and manage customers who could be considered potentially vulnerable

Customers come from an array of backgrounds, ages, and personal circumstances. The term ‘vulnerable consumer’ is defined in TMO’s Codes of Practice as ‘someone who is at risk of making an incorrect or inappropriate decision, or of receiving inferior goods or services’.

This may be driven by visible or hidden factors, such as an illness, a challenging financial situation, or a recent bereavement, which can affect behaviour and state of mind.

Of course, this is not about openly labelling anyone as ‘vulnerable’, as they may not even see themselves as such, but it is about having awareness, and being able to identify possible tell-tale signs and cues, which may be shown through a person’s communication with a business, their actions and appearance.

A garage’s actions, the services provided and the way staff interact with customers, can all have an impact on someone’s mental and physical health, and potentially exacerbate personal challenges.

Patience, understanding a customer’s needs, clear and transparent explanations, and tailoring conversation to individual consumers, are all key to avoiding misunderstandings and

reduce the chance of complaints or dissatisfaction.

For example, with cars such as EVs often being technically complex mechanically, and where many will be firsttime owners, using complex language and jargon may overwhelm and mean added stress for some.

Similarly, different proficiencies in communication, and when English may not be a customer’s first language, could accentuate issues.

For those incurring personal struggles, some expressions of negativity by customers may not always appear rational or reflect the level of service or work provided, despite a garage’s best efforts!

Using a tailored, nonconfrontational and nonjudgemental approach to build trust, while keeping professional standards high and recognising opposing points of view, are essential to

preserving a positive working relationship.

Every satisfied customer is valuable, because they are ‘ambassadors’ who can give first-hand recommendations to others.

It is even more important to bring an understanding approach when potentially personal difficult circumstances become apparent when working with those who may be considered vulnerable. The smallest gesture, such as offering a cup of tea, or delivering a car back to a customer’s home can be key.

Remember too that when something goes wrong with a vehicle, this can have a significant effect on a person’s independence and have financial implications. For those facing hardship, this may cause emotions to run high. Recognising these situations can be effective for adjusting approaches and finding solutions, such

as highlighting affordable payment plans.

Signposting customers to organisations, such as charities, for free financial and emotional support, may also be appropriate if they appear open and comfortable to the idea.

Should a dispute arise, and a resolution cannot be found, TMO can help conclude a complaint against an accredited garage, by helping to determine a fair solution, seeking to maintain a long-term relationship between the workshop and customer.

Promoting staff awareness and having a ‘vulnerability charter’ is crucial. This also encourages a culture that moves away from a ‘onesize-fits-all approach’ and promotes out-of-the-box thinking in dealing with customers.

This means challenging the status quo, inviting customer feedback and using lessons learned to help shape internal best practice. Garages are customercentric, fast-moving and dynamic environments. Every day is different and in terms of serving clients, ensuring everyone is as prepared as possible is a key asset in the customer service toolbox.

Visit www.

TheMotorOmbudsman.org/ consumers/accessibility to see TMO’s Vulnerability Charter.

Small gestures such as offering a cup of tea can be key

Workshops can benefit by driving change

Neil Fryer, PHINIA’s global head of aftermarket, looks at how flexibility is driving a greener future for the sector

As vehicles stay on the road for longer, industry adaptability is helping to reduce environmental impact, extend vehicle life, and deliver value to customers.

In mature markets, cars are lasting longer than ever — in the US, the average light vehicle age hit a record 12.8 years in 2025, while in Europe it’s 12.5 years.

This reflects a wider trend: drivers are holding onto their vehicles longer, opting for repairs over new vehicle purchase. This matters as every extra year a vehicle stays in service delays the need for energy-intensive manufacturing, keeping emissions and resource use in check.

History shows that the aftermarket holds steady when economies wobble. During the 2008 financial crisis, the Covid-19 pandemic and recent costof-living pressures, drivers deferred new vehicle purchases and invested in maintenance instead.

In fact, 48% of customers in the UK have reconsidered how they maintain their vehicles because of the cost-ofliving crisis. This means more older vehicles on the roads needing parts,

maintenance, and skilled hands to stay there.

Today’s vehicles, whether ICE or EVs, are built with higher-value components. Modern ICE models have advanced electronics and emissions systems. EVs, while simpler mechanically, need reinforced suspension, robust braking, and sophisticated battery management. These higher-value components mean maintenance is more specialised — and more important — than it’s ever been.

In the US alone, over 110 million vehicles fall into the six-to-14-year range. For aftermarket brands, this is a clear opportunity to deliver safe, high-quality parts without pricing drivers out of essential maintenance.

As ICE and EV technologies coexist, the aftermarket must evolve to support both. Many components, like brakes and suspension, are common across propulsion types. Offering components for every vehicle that needs maintenance or repair is critical. At the same time, workshops must gear up to service both technologies and that means training.

Technician courses worldwide are filling up with professionals seeking EV skills

alongside their ICE expertise. And while some new EV brands lack widespread dealer networks, independent workshops are well-placed to step in and support consumers if they invest in the right tools, training, and safety protocols.

As technology advances, so must the workforce. Many experienced technicians are nearing retirement and attracting younger talent has long been a challenge.

The image of ‘dirty hands in a greasy garage’ is giving way to clean, tech-rich environments, but there is still work to be done to get this message across. Industry-backed training programmes, scholarships, and clear career pathways are vital to ensuring a steady pipeline of skilled workers.

The aftermarket is a key player in the push for greener transportation. Extending vehicle lifespans means fewer scrappages, reduced emissions, and smarter use of resources. All this must be achieved without compromising quality or safety.

The message is the same everywhere: with the right investment in innovation, training, and collaboration, the aftermarket can be the engine that keeps the world moving — and moving cleaner.

The image of ‘dirty hands in a greasy garage’ giving way to clean, tech-rich environments

Neil Fryer

9.00 - 16.00 Delphi Academy - Warwick

You’re all simply the best! You’re all simply the best!

Darren Quinn, star of YouTube channel Mechanic Mindset and a Top Awards judge and sponsor, looks ahead to this year’s competition

Having worked with manufacturers like Audi (Twin Cup) and Jaguar Land Rover (Global Technician of The Year) on their own highlevel contests — where I’ve developed diagnostic tasks and sat on judging panels — I know ﬁrst-hand how powerful events like this can be for both technicians and the wider industry.

Competitions bring out the very best in people. They create an environment where knowledge, skill, and composure are tested under pressure. But more than that, they showcase the incredible level of professionalism that exists in our trade.

Far too often, the outside world underestimates the technical depth required to be a modern vehicle technician. These events put the spotlight where it belongs: on the individuals who keep increasingly complex vehicles running safely and e ciently.

From my perspective, competitions are about much more than just the winners’

The most successful technicians are those who invest in themselves

podium. They encourage technicians to step outside of their comfort zones, to benchmark themselves against others, and to identify areas where they can grow.

The process of preparing for a competition — studying, practicing, and sharpening diagnostic skills — is itself a huge step forward in personal development. Even those who don’t make it through to the later stages often come away with new knowledge, fresh motivation, and a stronger belief in their own potential.

That’s why I’ve chosen to support this competition.

At Mechanic Mindset, we specialise in helping technicians level up their diagnostic ability, particularly

in areas like electrical diagnostics, oscilloscope use, CAN bus, and modern engine management systems.

Over the years, I’ve noticed a clear pattern: the most successful technicians are the ones who invest in themselves. They don’t wait for training to be handed to them — they seek it out. They practice outside of work, often paying for their own training. They push themselves to stay ahead of the curve.

In a trade where technology moves quickly and systems become ever more integrated, standing still isn’t really an option.

By taking part in competitions like the Top Awards, you’re already demonstrating that you want to do more than just the basics. You’re showing that you’re willing to test yourself, to learn under pressure, and to prove your ability against the best in the country. That mindset alone sets you apart.

I believe that entering a competition like this is one of the clearest signs of a

technician who takes pride in their craft.

It’s also one of the fastest routes to growth. When you’re pushed, you discover new strengths and weaknesses. When you’re judged, you get honest feedback that helps you improve. And when you share the experience with others who are just as committed, you become part of a community that drives the whole trade forward.

My advice to anyone competing in the semi-ﬁnals is simple: treat it as a learning opportunity. Go in prepared (revise the basics), stay calm under pressure, and enjoy the challenge. Win or lose, you’ll come away sharper than you went in. And that, ultimately, is what this profession is about — constantly improving, adapting, and striving to deliver the best service possible.

I’m looking forward to seeing the talent on display and playing my part as a judge. Good luck to all the competitors — you’ve already taken a big step simply by putting yourself forward.

Supercharging support for our technicians

Global battery leader Clarios, owner of the VARTA brand — a Top Awards sponsor — has confirmed it is acquiring three lead battery recycling plants in Europe, in a move that will boost the group’s supply chain for the aftermarket.

Clarios marketing manager John Rawlins said: “We are delighted to be enhancing our recycling capabilities and providing a long-term approach to sustainable battery manufacturing.

“This shows our commitment to

environmental initiatives, and support to the aftermarket and wider automotive sector.

We are thinking long-term actions, which is a key reason why VARTA are sponsoring the Top Awards this year.”

Rawlins said Top Apprentice compliments the college training VARTA are already carrying out across the UK.

“We want to help train the workforce of tomorrow, and make them aware of future trends.”

Clarios confirmed in August it would take over Ecobat’s

Freiberg and Braubach facilities in Germany and the Arnoldstein plant in Austria.

The three sites will enable the battery giant to recover high-value materials more efficiently and sustainably.

Werner Benade, president EMEA at Clarios, said the deal was expected to be finalised by early next year.

He said the move would strengthen the firm’s European recycling infrastructure, improve supply chain resilience and support the delivery of high-

quality secondary materials — including those used in the VARTA battery brand.

This will meet growing demand for advanced lowvoltage batteries, support the energy transition in the automotive industry, and reinforce leadership in the circular economy.

In Europe, including the UK, the company collects nearly 100% of used lead acid batteries through certified take-back systems and partnerships with garages, scrapyards, and retailers.

‘Top tier performance gets our backing’

Global brand JLM Lubricants is once again backing Aftermarket magazine’s Top Awards for 2025 following on from their debut year in 2024.

These awards celebrate the very best of the best — technicians and workshops that are committed to ongoing learning and development; that focus on putting the customer at the heart of everything they do and, that strive to deliver excellence day in day out — from the way they treat and recognise their people to

their brand promise closely matching their delivery.

These topflight techs and workshops also look for the best when it comes to the additives and lubricants they choose. Every time they unscrew a lid or use a toolkit they are in effect risking their hard earned, hard won reputation.

There cannot be any margin of error with a poor performing product, such as one where the claims far exceed the delivery on a dismal scale of underperformance to zero

performance.

Mike Schlup, MD of JLM UK said: “Every working day we’re talking to top tier technicians and workshops that are telling us that the additives they choose have to work hard and deliver to fundamental Lean principles of ‘right first time, on time every time’.

“Many are now recommending additives to their customers to use in between servicing and repairs. And not simply to build an ongoing additional income stream which is

always welcome of course, but primarily to keep vehicles in as good a condition as possible before the next workshop visit.

“In recent years and incidentally, not just in the UK but all over the world, we have seen a steep migration away from cheap lubricants and additives. The tide is turning. Go beyond the marketing hype and cheap as chips formulas contain little or virtually none of the active ingredients that would make them fit for purpose.”

Mike said: “They just don’t

Showcasing expertise in workshops and online

As the 2025 Top Awards competition series gathers pace, Garage Services Online (GSO) is using its programme sponsorship to spotlight an often-overlooked factor in garage success: digital visibility.

“While Top Technician, Top Garage, and now Top Apprentice celebrate the very best in technical skill and business leadership, our mission is to help garages showcase their expertise online, connecting them with the customers who matter most and turning that capability into profitable, sustainable growth,” said Jim Lang, GSO’s managing director.

“Supporting these awards allows us to champion the industry’s top talent while reinforcing our commitment to helping independent garages thrive.”

GSO equips independent garages with highperforming digital lead-

generation strategies, enabling them to highlight their skills, attract the right customers, and convert technical and business excellence into measurable growth.

For more than 15 years, the company has been creating bespoke websites tailored specifically for independent garages. Far beyond simple online brochures, these sites consistently rank on page one of Google, generating high-value enquiries and helping workshops secure more profitable work.

But visibility alone is not enough. Turning clicks into bookings is where success is realised.

GSO combines deep expertise in Google algorithms and keyword strategies with targeted campaigns, including payper-click advertising and social media engagement, to ensure garages convert interest into real business.

work so they are a false economy and a big red flag.

We are also seeing a drive

Hundreds of workshops across the UK and Ireland have already benefited, ranking for high-value search terms that drive the most profitable jobs.

“Every garage is unique, and our digital strategies are tailored to individual business goals,” explains Jim.

“Whether a workshop wants to put the focus on MOTs, fast-fit services, or specialist repairs, our campaigns are designed to ensure a tangible return on the time, money, and effort invested in skills, training and equipment. It’s about more

than just generating leads, it’s about connecting topperforming garages with the right customers and turning expertise into sustainable growth.”

Through its sponsorship of the 2025 Top Awards, GSO is demonstrating that success in today’s garage sector depends as much on visibility and customer trust as it does on technical skill and operational efficiency.

Visit https://garageservices-online.co.uk/ if your garage is looking to strengthen its online presence and drive more profitable work.

from workshops towards sustainability and embracing the circular economy. The

important principle is that they must demonstrate they are responsible businesses on many levels including processes, services, and their entire operational ethos.

“This encompasses the additives and lubricants they use and the need to vote in favour of products over parts and repair over replacing when it’s the right judgement call.

“As a result we’re seeing continued growth in demand for our extensive range of JLM additives and service products which reflects the

growing awareness of top tier technicians that they need quality products that they can depend on.

“So, we are very much looking forward to this year’s awards and personally I am delighted to be involved with judging the workshop competition again. The standard last year was exceptional and it was extremely difficult to select the overall winner. I know the bar will be set even higher by this year’s finalists. I look forward to meeting you all on the night!”

www.jlmlubricants.co.uk

GSF exclusive deal for wiper blades in UK Supertracker launches ‘Built to Last’

GSF Car Parts is to become the exclusive distributor of HELLA wiper blades in the UK.

The move follows GSF’s extensive investment in its distribution network, now with more than 200 branches nationwide.

HELLA’s windscreen wiper range includes everything from traditional metal blades, which remain popular in the

aftermarket despite a rapid decline in OE supply, to the latest aerodynamic ﬂat blades, hybrid variants, rear wipers, and heavy-duty and winter-speciﬁc options.

A highlight of the range is CLEANTECH 2.0, featuring nano-coated, hingeless ﬂat blades.

Contact your local GSF branch for details.

https://gsfgroup.com/our-locations/

Supertracker has launched its ‘Built to Last’ campaign, to highlight that wellmanufactured and properly supported equipment, built for its intended environment, does not need to be a short-term or disposable investment.

The wheel alignment systems company said equipment is exposed to vibration, dirt, knocks, temperature shifts and

www.supertracker.com

continual handling. To maintain performance and reliability, it must be built to a standard that withstands this intensity, without the need for re-calibration after every use.

Andrew Bates, company MD, said: “Decades of experience have taught us that alignment machines live in real, high-demand workshops where equipment is used constantly and must perform without fail.”

Apec increases brake components range WeatherTech expands accessories portfolio

The Apec Red braking range has been expanded with 54 new high-quality products.

Apec said the latest addition enhances the range with 48 brake calipers, ﬁve sets of brake pads and one brake shoe.

The expansion ensures

extensive coverage that spans various vehicle applications and products are backed by a threeyear/36,000-mile guarantee.

Notable highlights from the new offerings include a rear brake shoe for the Renault Clio V (2019 and newer), rear brake calipers for the VW Golf VIII (2019 and newer), and a rear brake pad set for the Ford Mustang Mach-E (2020

accessories, WeatherTech has developed products speciﬁcally for popular Ineos applications.

The latest new-to-range includes seat covers, boot cargo liners and sunshades for all 2023 onwards Ineos models.

Mustang Mach-E (2020 and newer).

Vehicle protection brand WeatherTech UK has expanded its product range to include customﬁt accessories for Ineos models, o ering garages, retailers and installers new opportunities to meet growing demand from 4×4 and utility vehicle owners. Known for its ﬂoor liners, boot liners, and other precision-engineered

https://weathertech-uk.com/

MD Guy Tomlinson said: “For garages, workshops and retailers, this is a prime opportunity to capture addon sales and help boost the bottom line.”

Delphi’s extended braking range powers ahead

Delphi has unveiled the latest phase of its new-torange programme, with the addition of 27 new references in its leading braking portfolio.

The latest new-to-range update introduces a total of 78 new part numbers

https://www.delphiautoparts.com/

across four major product categories.

Highlights include a new brake pad axle set, designed for late-model Hyundai and Kia vehicles including the Hyundai Elantra, Kona and Kia Seltos (2019/08–2022/06).

Also introduced is a

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coated brake disc, for BMW and MINI models from 2022/07 onwards. The coated discs undergo a multi-stage process to enhance resistance to corrosion and improve long-term appearance and performance.

HELLA to the rescue with new flashing lamp

HELLA has unveiled its new rear-facing red flashing lamp, specifically engineered for roadside rescue, recovery, and removal vehicles.

The launch follows the introduction of UK legislation permitting operators to fit rear-facing red flashing lamps under a vehicle special order.

Previously, red flashing lamps were reserved for emergency services. The new BST 2.0 red flashing

https://www.hella.com/en/

lamp features six highperformance power LEDs and precision optics to deliver superior visibility, day or night.

Roadside technicians can select from five lamp flashing sequences and a permanent light.

Dave Clark, HELLA product manager for universal lighting, said the legislation was the result of a prolonged campaign.

MAHLE oil change unit geared up for workshops

Consistent, periodic transmission oil changes are a vital part of maintaining vehicles with automatic transmissions, but MAHLE has warned that poorly executed oil changes can lead to malfunctions, which in turn may cause irreversible damage.

By investing in a MAHLE FluidPRO machine, the firm

said workshops can expand their service offering, stand out from the competition, and increase customer loyalty.

In just a 5-10 minute cycle, FluidPRO performs a fully automated dynamic oil change, replacing up to 100% of the transmission oil. In contrast, a traditional static oil change replaces only 30-50% of the old fluid.

TAuto sector set to save time and money as long-awaited scheme goes live in the UK

he Independent Garage Association is urging all automotive businesses to act now ahead of the anticipated roll-out of the SERMI (Security-related Repair and Maintenance Information) scheme in the UK later this year.

Key beneﬁts under the scheme will see diagnostic specialists save time and reduce costs by using a single certiﬁcation to access multiple manufacturer systems, the IGA said.

And remote service suppliers will be able to support garages with remote diagnostics in a more streamlined way.

In addition, independent garages that meet the compliance standard will gain direct, streamlined access to securityrelated data such as key coding, ECU programming and software downloads.

Meanwhile automotive locksmiths will be able to carry out professional, secure key services with fewer barriers.

SERMI is set to transform the way security-related vehicle data is accessed, ensuring that a wide range of

Scheme marks fundamental shift with aftermarket set to thrive

independent professionals, not only garages, can compete on equal terms with franchised dealerships for the ﬁrst time.

The IGA expected a large number of applications once the system opens. Businesses that register now will be among the ﬁrst to gain access, helping them avoid delays and secure a competitive edge, the IGA said.

Importantly, no fees will be taken until the system is live, and while not every manufacturer is guaranteed to be onboard at the initial stages SERMI will

SERMI steers way to streamline diagnostics diagnostics SERMI steers way to streamline diagnostics

New scheme is set to transform the way security-related vehicle data is accessed

continue to expand over time.

Stuart James, IGA chief executive, said: “In addition to independent garages, SERMI represents a fundamental shift for the entire aftermarket.

“By providing fair, secure and consistent access to vital vehicle data, it ensures that businesses of all sizes and specialisms can thrive in a rapidly changing sector. Those who act now and complete their registration will be the ﬁrst to beneﬁt once the scheme goes live.”

The IGA has campaigned for fair access to manufacturer data since 2009, and now, with SERMI set to launch, the association stresses that preparation is key. Businesses that register early will not only avoid delays but will also be well-placed to deliver professional, compliant services from day one.

Visit https://independentgarag eassociation.co.uk/ for details of how to register for SERMI or call 01788 538301.

• OEM Reprogramming and Diagnostics when Paired with OE Software

• J2534/D-PDU/PR1210/DoIP/CAN-FD Supported

• Effortless Driver Management with Lifetime Free Driver Updates

• Simple Navigation on the 5-Inch LCD Touchscreen

Staying ahead in the technology fast lane

Darren Quinn, industry influencer and founder of the popular Mechanic Mindset platform, recently hosted a livestream from the HELLA Academy in Oxfordshire — showcasing Hella Gutmann’s latest diagnostic tools and ADAS calibration technology.

Joined by Steve Fox, technical and training manager at Hella Gutmann, Quinn demonstrated the capabilities of the mega macs X on a 2018 Volkswagen Arteon. The session in Banbury highlighted live data readings, secure cybersecurity gateways, and integrated technical information within the HGS software platform.

Viewers were also given a deeper look into ADAS calibration procedures using the Hella Gutmann CSC-Tool.

Key procedures such as geometry alignment, thrust angle verification, and precise board positioning were explained, underlining the importance of preparation.

Quinn said: “Cars are changing so fast now, particularly with connected systems and ADAS, so if you’re an independent workshop, you’ve really got to keep up.

“Sessions like this at HELLA Academy

aren’t just about learning the equipment, they’re about preparing for the cars that will be arriving in our workshops over the next few years.”

The livestream went on to explore industry readiness for growing vehicle autonomy.

Fox reminded vehicle technicians that UK legislation since 2016 requires at least automatic emergency braking (AEB) and lane-keeping cameras as standard, and that European regulations expected in 2026 will mandate a minimum of eleven ADAS systems on new vehicles.

“Workshops need to understand that they’re already dealing with level-two autonomous vehicles, and it affects every day routine repairs, not just body repairs and wheel alignment,” Fox said.

“The goal of today wasn’t to sell anything, but to raise awareness. ADAS calibration isn’t going away.”

Visit https://www.hella.com/ techworld/uk/workshopequipment/ for more information on HELLA Gutmann’s diagnostic and ADAS solutions and https://www. mechanicmindset.com/ for all the latest from the Mechanic Mindset training platform.

Online expertise for workshops

ZF Aftermarket has launched [pro] Diagnostics, which the company said is a one-stop shop solution designed to meet the evolving needs of today’s workshops.

This new diagnostics platform combines the power of two advanced tools – ZF MultiScan and ZF Scan – allowing technicians to accurately read and repair over 35,000 different systems across a wide range of vehicle brands, including not only passenger cars but also trucks, trailers and buses.

ZF [pro]Diagnostics simplifies diagnostics with features like Secure Gateway access to protected vehicle systems, remote diagnostics for expert support on complex cases and flexible subscription options to meet the financial needs of different workshops.

The platform ensures compatibility with all major diagnostic protocols, such as Diagnostics over Internet Protocol (DoIP) and CAN FD and will be available for purchase through selected distributors and online.

ZF MultiScan offers multi-brand diagnostics, supporting tens of thousands of vehicle models across various categories, including light commercial vehicles, trucks, trailers and buses.

Its extensive database allows for quick and accurate troubleshooting on key vehicle systems, while PassThru functionality enhances in-house service capabilities by unlocking OE Secure Gateways.

ZF Scan focuses on ZF Groupspecific components and systems, merging legacy applications like WABCO SD1.0, ZF Testman, and Toolbox+ into one comprehensive suite.

Visit https://aftermarket. zf.com/en/ to find out more.

Darren Quinn (right) with Steve Fox

To ensure your company name is “in the mix” when customers are looking to buy, contact: angela@aftermarket.co.uk for details of the promotional packages available.

Batteries & Chargers

Brakes & Clutches

GSF’s wow factor for garages

GSF Car Parts has published its latest issue of ‘Wow Factor’, featuring more than 6,000 new parts added to range.

A total of 13 supporting promotions ran through August into September and new and existing trade customers were able to claim 10% o any qualifying invoice of their choice simply by opting to play their ‘Joker’.

‘Wow Factor’ has a huge range of products and brands, with everything from diagnostics tools and garage equipment to components and consumables. Elsewhere, there are a variety of competitions and giveaways. James Onions, GSF’s marketing and communications director, said the publication highlights how fast the company is enhancing its product ranges.

Giving workshops the edge

For motor factors seeking products that deliver value to workshops and their customers, Castrol says its advanced Castrol EDGE oil range is a compelling proposition.

Co-engineered with OEM partners, the range continues to expand to meet the requirements of sophisticated new powertrains.

Castrol said while smaller, powerful engines o er better fuel economy, the greater use of turbocharging can increase the amount of pressure applied to the oil.

Castrol EDGE 0W-20 LL IV’s low viscosity formulation minimises the energy required to move it around an engine’s internal components. It is also the ﬁrst of its kind to simultaneously secure approvals from BMW, Mercedes-Benz and Volkswagen.

Increasing the attraction to factors is the three formal approvals the lubricant has attained from car

manufacturers regarded as the most demanding in the industry: BMW Longlife-17 FE+, MB-Approval 229.72 (from Mercedes-Benz), and VW 508 00/ 509 00 (from Volkswagen).

In addition, the lubricant is approved for Porsche C20, meets Ford’s WSS-M2C956-A1 speciﬁcation, and also meets the requirements of OEMs recommending the latest industry speciﬁcations in the context of ACEA C5 or ACEA C6 0W-20 oils.

Suitable for use in petrol, diesel and hybrid vehicles, for motor factors this translates into a product with broad application coverage across a vast array of brands, meaning fewer products are needed to meet a wide spectrum of workshop demand.

Castrol said workshops can be conﬁdent that customers will be satisﬁed with the results — with Castrol EDGE 0W-20 LL IV backed by rigorous testing for over 10,000 hours to reduce friction, increase e ciency

“There are parts to save garages time by o ering original equipment performance with big savings. Our suppliers have really pulled out the stops with some brilliant giveaways, competitions, and opportunities to save money.”

‘Wow Factor’ issues are available from local GSF branches or visit bit.ly/47Uozba to see the latest online version

and reduce harmful emissions. The lubricant is the only 0W-20 certiﬁed to perform in every part of the engine, the ﬁrm said.

LKQ strengthens regional leadership

LKQ Euro Car Parts has unveiled a new leadership structure designed to bring more senior, specialist focus to every region of the UK.

From September, the business moved from two divisional directors to four dedicated sales directors and four dedicated operations directors.

The group said each will lead their discipline in a specific region, setting strategy, driving performance and ensuring customers benefit from the company’s full expertise.

Sales directors will focus exclusively on customer growth, account management and sales excellence.

Operations directors will concentrate on operational performance, safety, and

service delivery, all in line with LKQ’s customer promise.

This is the first time the UK aftermarket has seen such a senior, specialist split across sales and operations leadership at a regional level, LKQ said.

Kevan Wooden, CEO of LKQ UK & Ireland (pictured), said: “We’ve always valued strong regional leadership. By bringing our senior leaders closer to our regions, we can respond faster, tailor our approach to local market needs and keep raising the bar in service and operational excellence.

“This next step deepens the commitment we made in January, ensuring every region has the leadership, focus and capability to help customers thrive in our fast-changing aftermarket.”

BRANDS AT WE’RE STACKED WITH MORE

More parts, same Genuine service.

Get in touch with your local TPS Centre to place your order today.

Find your local TPS Centre at tps.trade

Bosch and Niterra boost ‘Brands at TPS’ parts expansion

TPS has welcomed two new suppliers — Bosch and Niterra — to ‘Brands at TPS’, with the new additions leading to the biggest range of products ever made available to its customers.

‘Brands at TPS’ was launched in the summer and has expanded the range of products available through TPS’s 83 UK Centers by partnering with industryleading third-party brands renowned for producing high-quality mechanical parts.

Since the launch, ‘Brands at TPS’ has welcomed renowned aftermarket brands Mahle, SKF and ZF into the TPS product

‘Brands at TPS’suppliers:

● Mahle — specialists in cleaner engines, it will supply parts for ﬁltration

● SKF — the world’s largest bearings manufacturer will supply wheel bearings, engine belts as well as steering and suspension

● ZF — a global leader of tier one quality products, bringing braking, shock absorbers, steering and suspension through their sub brands: Sachs, TRW and LEMFÖRDER

● Bosch — a household name that will bring engine belts, ﬁltration and braking products

● Niterra — a world leading aftermarket brand, they will bring spark and glow plugs, EGR valves, ignition coils and ignition leads and a comprehensive range of sensors

● HELLA — global experts in electronics, bringing engine electrics products

● Valeo — TPS’s current Group-wide supplier of wiper blades, bringing even more of their range of ﬂy wheels, clutch kits and hydraulics

family, with Bosch and Niterra now joining them. Further suppliers will be added with HELLA and Valeo, due to be on board by the end of the year.

TPS is initially o ering up to around 2,000 third-party parts, with plans to increase this to over 10,000 as the ‘Brands at TPS’ range develops and new third-party brands come on board over the coming years

Catherine Baker, Head of TPS, said: “We are delighted to add Bosch and Niterra to ‘Brands at TPS’ and the products they bring into the range will further boost our parts o ering to TPS customers.

“TPS will remain dedicated to Genuine as our primary o er, and that doesn’t change, but we can now o er a one-stop-shop for our mechanical customers’ needs, including a wideranging selection of third-party branded parts.

“We also o er Quantum Oils and Consumables which are hugely successful and well loved by our customers.

“This new development means a wider range delivered through our existing network and helps to make TPS the parts supplier the aftermarket trade can trust for pretty much everything they require.”

As part of ‘Brands at TPS’, Bosch will provide a full range of ﬁltration products including oil, air, fuel and cabin ﬁlters — all of them with Volkswagen Group branded vehicle applications.

There will also be brake pads, shoes and discs available to TPS customers. In addition, there is a full range of belts and kits and for the future, Bosch are also looking at adding spark and glow plugs to the range.

Niterra introduces its industry leading NGK brand into the ‘Brands at TPS’ parts o ering. As the world’s leading spark plug manufacturer, the company produces over 1,000 di erent types of spark plugs for all types of automotive engine.

Alongside their market leading spark plugs, NGK’s range of glow plugs will

also be available to TPS customers — a top-quality product that comes with the reassurance of a technology that Niterra has been developing since the 1960s.

NGK Glow plugs are crucial for reliable engine starts, especially in cold weather, where more energy is needed due to cooler air and engine temperatures — with this standard of cold-start performance vital for technicians, particularly those servicing diesel vehicles.

Further NGK products introduced through ‘Brands at TPS include EGR valves, ignition coils and ignition leads and a comprehensive range of sensors. The sensors include NTK Exhaust Gas Temperature Sensors, Exhaust Pressure Sensors, Manifold Absolute Pressure Sensors and Mass Airﬂow Sensors and Engine Speed and Position sensors.

TPS is already the UK’s leading supplier of Volkswagen Group Approved Genuine Parts and with the new ‘Brands at TPS’ parts o ering, customers will have even greater choice of quality parts to ﬁt their Audi, SEAT, Škoda, Cupra, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles models.

Factoring in marketing that delivers rapid ROI

Kalimex sell the JLM Lubricants’ range of trade trusted additives to mechanics via motor factors — and at the heart of every JLM product is quality.

JLM products are used regularly by motorists to keep their vehicles in good condition and they are recommended by professional motor mechanics. This adds up to repeat sales from your trade customers with products they use in the workshop and products they supply to their customers.

When you stock JLM Lubricants products you’re also promoting products that are trusted by award winning workshops. Your customers — motorists and trade — do not want to opt for the cheapest products only to discover they don’t work.

Start by deciding on the products

you would like to

promote

So how can you build repeat revenues promoting the JLM range of trade trusted products to your trade customers?

Start by deciding on the products you would like to promote. We will talk this through with you based on what your trade customers currently buy and any known specialisms (for example DPFs). We will walk you through the bestselling JLM products to start with.

We also o er ‘Phone your Factor’ leaﬂets — high quality leaﬂets with your details printed on each one. You can see what the most popular ones look like here. Kalimex started the initiative 20 years ago and it’s a winning concept as popular today as it was back then.

Recently one factor stockist benefited from a significant sales upswing from just two small campaigns. They sent out the leaflets with trade orders and in the post. A sta member then phoned their VIP trade customers. These campaigns work well delivering ROI for a small outlay. We will create these high impact leaflets at no charge for any JLM product you would like to promote.

JLM’s product catalogue details the product range to share with your trade

customers. Many of our stockists have copies on their trade counter and some also include a copy with every VIP trade order. Just let us know how many you would like to order and we’ll get these sent out to you.

If your trade customers are to succeed at using products over parts and repairing versus replacing, they must choose trade quality products that deliver on their promises and that extend the life of vehicle parts.

This means choosing JLM Lubricants products that are stocked by you and promoted by you. Remember Kalimex has always been a factor ﬁrst family business. We still run monthly trade campaigns in the media aimed at the professional mechanic, with the sole aim of driving sales to your door.

To learn more visit www.jlmlubricants. co.uk or call 01273 891162.

NAPA rolls out ‘Blue Light’ discount

NAPA Auto Parts UK and Ireland has announced an exclusive 10% discount for all Blue Light Card holders, available across its light vehicle (LV) stores.

The factor said the move was its way of showing gratitude to emergency service workers, NHS sta , social care workers and other key public sector workers who serve

Prize draw survey call for factors

Factor Sales, the UK’s leading automotive market measurement provider, is inviting motor factors across the country to participate in a new survey aimed at enhancing its branch performance insights and benchmarking services.

Participants will be entered into a draw to win a £100 Amazon voucher as a thankyou for their valuable time and input.

Factor Sales said the survey, which closes on September 30, aims to gather feedback that will help it reﬁne its services, ensuring that subscribing motor factors can make smarter, datadriven decisions for their branches.

The online service provides vital performance insights to motor factors, including free reports on fast-moving lines, pricing comparisons with the national average, monthly performance snapshots and detailed knowledge of product line performance.

By completing the survey, participants will contribute to shaping

the future of Factor Sales’ o erings.

Factor Sales business development manager Alex Jenner said: “We’re committed to supporting motor factors with actionable insights that drive better business decisions, and this survey gives our customers a voice in shaping the services that matter

communities every day.

To get the discount, customers simply need to present a valid Blue Light Card to a member of sta .

The discount applies to parts, accessories, and consumable ranges, and can be redeemed at any of the ﬁrm’s 270+ LV stores across the UK and Northern Ireland.

NAPA Auto Parts o ers a comprehensive range of marketleading brands, across a wide variety of product groups from trusted names including NAPA, Bosch, Gates, Delphi, Valvoline.

However, tools and workshop equipment are not included and the o er excludes current account holders, customers in the Republic of Ireland, or through NAPA Auto Parts commercial stores.

For discount details visit https:// www.napaautoparts.co.uk/branchfinder or call at your nearest NAPA Auto Parts store.

most to them.”

Click on this link - https://bit. ly/48aP5NE - to take part in the survey. The winner of the Amazon voucher will be notiﬁed in October.

Email alexjenner@ pearsonhamgroup.com for details about Factor Sales.

SEnsuring performance in the extreme

DENSO says commitment to innovation and sustainability is key in its production of components for the aftermarket

tarters and alternators are vital components within a vehicle’s electrical system, as both have to deliver optimum performance under extreme operating conditions.

As a result, should either fail, it is crucial that distributors supply, and workshops ﬁt, premium quality units to ensure the reliability of the vehicle, and the longevity of the repair.

DENSO is a pioneer of starter and alternator technology and the world’s largest OE manufacturer of rotating electric parts, with a global market share of more than 25%.

The products it has developed for vehicle manufacturers worldwide include solutions for new energy vehicles such as the high voltage ISG (integrated starter generator), MG (motor generator) and eAxle.

Starters and alternators manufactured by DENSO use state-of-the-art technology and high quality materials to develop an aftermarket range that o ers numerous advantages to its customers,

and the installers that ﬁt them.

Rigorous testing processes guarantee that its products can withstand the demanding conditions of everyday use, which ensures that each unit meets the highest standards of performance and durability.

One of the primary advantages of the company’s components is their enhanced performance. The ﬁrm’s alternators are designed to provide a stable and consistent power supply to the vehicle’s electrical system, ensuring that all components function optimally.

This is particularly important for modern vehicles, which rely heavily on electronic systems. When it comes to its starters, these are engineered to

deliver a powerful and reliable start every time, even in extreme weather conditions.

DENSO says its starters and alternators are not only high performing, but also cost e cient, because the advanced design and manufacturing processes it employs result in products that require less maintenance and have a longer lifespan. This translates to lower overall costs for owners, as they spend less on repairs and replacements over the life of their vehicles.

In addition, the company is committed to sustainability and environmental responsibility, so its starters and alternators are designed to be energy e cient, reducing the overall fuel

Energy e cient to reduce vehicles’ overall fuel consumption

consumption of the vehicle.

DENSO’s aftermarket range of starters and alternators is compatible with a wide variety of vehicle makes and models. This versatility makes it easier for its customers to ﬁnd the right product for their speciﬁc needs, whether that is for passenger cars, commercial vehicles, or industrial machinery.

As would be expected of a major OE manufacturer, its range of starters and alternators comes with a comprehensive warranty and excellent customer support. A team of experts is always available to assist with any questions or issues.

Visit www.denso-am. eu to ﬁnd out more about the company’s aftermarket programme.

WAI-PSH deal bolsters market growth

Rotating electrics supplier WAI has reported significant progress in integrating the PSH brand since acquiring it late last year and strengthening its presence in the aftermarket.

The brands have been showcased at a number of key trade events across Europe this year.

Meanwhile, as part of the integration process, WAI has made several operational changes to further unify the brands and streamline service delivery, including relocating its UK distribution operations from Bognor Regis to Huddersfield.

WAI said the changes mark a major milestone in its growth strategy, enhancing its capability to deliver a broader product offering with improved logistics and customer service.

Richard Welland, chief commercial officer at WAI Global, said: “The team has been connecting with our valued customers, both new and existing, and showcasing the breadth of the new, extended WAI product portfolio including

market-leading starter motors, alternators, plus, air conditioning and OE products.”

Welland said PSH’s deep technical knowledge in rotating electrics, along with its robust distribution network, perfectly complements WAI’s already extensive European footprint and global reach.

The acquisition has created a more agile and responsive operation, better equipped to meet the evolving demands of the independent aftermarket.

“The feedback we’ve had from shows and events this year clearly shows that the market sees the strength in our combined proposition.”

Visit https://www. waiglobal.com/eu_en/ to find out more.

Anew virtual reality (VR) training programme said to be a ﬁrst for the aftermarket has been unveiled by the LKQ Academy.

ADAS calibration will be among initial critical topics covered by the VR courses, together with high-voltage isolation on hybrid vehicles, four-wheel alignment, and electrical fundamentals.

The initiative, a prototype of which was on show at Automechanika Birmingham last summer, provides an immersive alternative to e-learning to support garage sta to upskill in crucial disciplines, without losing time to travel, LKQ said.

The programme introduces a virtual world designed speciﬁcally for workshop learning, allowing technicians to engage with tools, vehicles, and procedures in a fully interactive environment.

All the training is set within a virtual version of LKQ’s technical training centre in Tamworth. Trainees will be

able to handle tools, walk around vehicles, and perform procedures step-by-step in VR, rather than simply watching videos.

The option is the latest addition to the LKQ Academy’s fast-growing programme of over 300 e-learning courses.

Lee Chapman, head of support and LKQ Academy, said with only 2% of the UK’s automotive technician workforce trained in ADASequipped vehicles, novel approaches such as this will help tackle key skills challenges in the industry.

“This is next-level learning for the aftermarket. We’ve

Immersing workshops in technology — virtually

listened to garages who want practical training but can’t spare the time to leave the workshop. VR lets us bring the training to them, in a way that’s engaging, realistic and genuinely valuable for the business.

“VR is an exciting addition to our vast training portfolio, and we can’t wait to welcome technicians into our new virtual world.”

The VR training will be o ered as part of the academy’s membership packages — using dedicated headsets that can be bought or rented by garages — alongside in-person, IMIaccredited courses. This will

Initiative introduces virtual world created for workshop

learning

allow garages to experience procedures virtually before committing to full hands-on training.

Courses will be piloted with selected workshops this year, ahead of a full rollout in early 2026.

LKQ said the training programme will also be introduced across other European markets, using the same VR environment and content and strengthening the factor’s position as a pioneer in aftermarket learning technology.

Visit https://www. lkqacademy.co.uk/ for more information.

Valeo, Capgemini partner to launch ‘360° system’

Tech systems group Valeo has teamed up with consulting giant Capgemini to launch a system for the testing and validation of what it says is a “new, complete, and integrated ADAS system” up to Level 2+.

The new architecture is set to enter production in 2028 for an undisclosed major OEM.

Valeo said the system enhances the end-user experience through safer, more comfortable and intuitive driving — and integrates a 360° sensor suite of cameras and radars with softwaredeﬁned capabilities.

By combining sensors, software intelligence, and engineering services into a turnkey, all-in-one solution, manufacturers can simplify development, accelerate time-tomarket, and optimise costs, Valeo said.

Capgemini’s role in the partnership is to provide system and software development to data-driven veriﬁcation, validation, and o cial endorsement.

The consulting group will support testing, validation and execution processes as well as provide data service solutions, drawing on a global database and use of AI and augmented engineering.

Joachim Mathes, chief technology o cer of Valeo’s ‘Brain’ division, said:

“With this system, Valeo is taking ADAS to the next level.”

Aftermarket magazine reported last year that courses provided by Valeo’s new Tech Academy in the UK would help tackle skills shortages in the auto sector, particularly around work with ADAS and EVs.

Valeo Tech Academy in the UK

ISparks of innovation offer premium service

As we start the slow slide into the chilly winter season, Niterra UK explains why premium plugs are worth it — even if they cost a little more

t is not uncommon for a technician to ask: “Is the extra cost of a precious metal spark plug genuinely worth it, or is it just marketing hype?”

When it comes to premium spark plugs, there is still an element of scepticism, among both workshops and consumers, around spending more than is deemed necessary for a common, largely hidden and often misunderstood component.

But as engine technology has evolved, so too has the spark plug. Those little metal and ceramic units may look similar across di erent price points, but their construction and the beneﬁts they bring, tell a very di erent story.

Traditionally, the spark plug has been viewed as a product with one simple job: to create a spark. So understandably, those accustomed to older technologies question why they should spend extra now when a traditional, cheaper nickel plug still ﬁts and ﬁres.

The trouble is that today’s engines place far greater demands on ignition components than their older counterparts. High-stress engines, higher pressures, leaner air-fuel ratios and tighter emissions regulations all mean that the spark has to be more powerful, more precise and more consistent. In these environments, material and design

make all the di erence and that’s where premium plugs earn their price tag.

Nickel alloy plugs are cost-e ective and perfectly functional in many cases, especially for older vehicles. But the di erence in price for premium plugs is about far more just a brand name.

Premium spark plugs are built with precious metals including platinum or iridium — elements chosen for their exceptional performance in extreme conditions. Iridium, for example, has a melting point of 2,450°C and is one of the hardest materials in existence. This makes it extremely resistant to fouling and ideal for delivering consistent ignition under pressure. Platinum plugs also provide better durability and reliability.

These precious metals aren’t marketing gimmicks, they are engineered responses to the needs of today’s vehicles. As a result, premium plugs can maintain performance over 60,000 miles, far longer than a standard option.

Fit a high-performance spark plug and the beneﬁts spread far beyond the ignition chamber.

Engines run more smoothly, with improved cold starts and fewer misﬁres. Better combustion means more e cient fuel burn, improved throttle response and fewer unburnt emissions. The workload

on other components is reduced too. Ignition coils, for example, no longer need to overcompensate for a weak or inconsistent spark.

So the true value isn’t just in their immediate performance. Once installed, these plugs that are initially perceived as expensive start paying you back, saving on fuel, repairs and replacement parts.

Instead of asking why the plug costs more, maybe the better question is: “What am I currently missing out on?”

The answer could include longer service life, stronger cold starts, better emissions performance or greater reliability in startstop tra c.

When workshops position premium spark plugs as a valuable upgrade, not just a replacement, they unlock a better ownership experience for their customers and potentially greater revenue and reputation for themselves.

For decades, Niterra’s NGK brand has led the way in OE-quality spark plug innovation. Its platinum and iridium plugs are developed in close partnership with vehicle manufacturers.

NGK Iridium IX plugs, for example, o er a ﬁne-wire iridium tip laser-welded to a nickel shell for high ignitability and low voltage requirement, reducing strain on coils and enhancing fuel economy.

Seasonal safety checklist from Juratek

Frasle Mobility group brand Juratek is urging garages to make brake safety a priority this coming winter.

According to the Highway Code, a car travelling at 70mph requires up to 96 metres (315 ft), or 24 car lengths, to stop in ideal conditions. This distance takes into consideration both the driver thinking distance and actual braking distance.

However, Juratek said the Transport Research Laboratory found that average driver reaction times are more than double Highway Code estimates, which pushes stopping distances even further. Add in worn braking components or adverse road and weather conditions and they increase even more.

This is why Juratek is reminding garages that safe braking is not just about driver reactions, it’s also about the quality of braking components used. Juratek also recommends a winter brake service should include pad wear

Be business ready

inspection, disc checks, caliper servicing and brake ﬂuid replacement.

Preventative checks allow technicians to recommend timely component replacement, helping avoid breakdowns and positioning the garage as a trusted advisor.

Matt Leeming, head of product

management for Frasle Mobility in the UK, said: “With Juratek brake pads, garages can be conﬁdent that they’re o ering drivers both safety and peace of mind by ensuring vehicles perform when it matters most.”

Visit www.juratek.com/car-braking for full braking range details.

Do you know the quality of the bulbs you buy?

- How does your current supplier clarify their bulb quality?

- Do their bulbs comply with all the ECE regulations?

- Don’t compromise the safety of other road users!

With OSRAM bulbs, you can be sure you are buying and fitting quality assured bulbs that meet all the necessary regulations.

Quality Bulbs Checklist

Brightness

Beam pattern

Filament alignment

Colour

Performance

ECE Approved

Don’t compromise the safety of your customers and the reputation of your business.

Buy and fit quality bulbs this lighting season!

Top seasonal tips to prep cooling systems

As colder weather approaches, technicians play a crucial role in ensuring vehicles remain reliable through the winter months says Mike Schlup, MD of coolant leak repair technology specialists K-Seal International. A properly maintained cooling system is vital — not only for preventing overheating but also for protecting the engine from freezing temperatures. Here are the key steps to follow.

1. Inspect and test the coolant

Start by checking coolant levels and testing antifreeze protection with a refractometer or test strips. Low concentration can lead to freezing and severe engine damage. Also look for signs of contamination or rust.

2. Check components and pressure test

Examine hoses, clamps, and the radiator cap for wear, cracks, or soft spots. A pressure test helps identify weak points or system leaks before they cause breakdowns in winter conditions. Don’t forget to inspect the thermostat and water pump for proper operation.

3. Flush and refill if needed

If coolant is more than 2-3 years old, or test results are poor, perform a full

flush. Refill with the correct type and mixture ratio of antifreeze specified by the vehicle manufacturer.

4. Tackle leaks quickly

Even minor coolant leaks can escalate in winter when the system is under extra stress. If a leak is found and replacement of components is not immediately possible, a product such as K-Seal can be used. Recommended by nine out of 10 motor factors, K-Seal

Ecobat urges battery testing

Independent workshops are increasingly called on to provide practical advice, in addition to fixing problems with customers’ vehicles.

That is why Ecobat Battery encourages technicians to establish a battery testing policy for every vehicle that comes into the workshop, irrespective of what it is booked in for.

Research from CTEK, one of the many reputable brands supplied by Ecobat, has discovered one in three vehicles entering a workshop has a battery in need of attention. That figure jumps to over 50% in winter. However, while more than half of all

drivers have suffered battery failure, fewer than 25% regularly charge their batteries.

Having established that a battery has reached the end of its life and needs replacing, as well as fitting the best possible replacement, is a

is a pour-in solution that mixes with the coolant and seals leaks in the radiator, head gasket, heater core, or water pump casing.

By thoroughly inspecting, servicing, and protecting the cooling system — and using K-Seal when needed — technicians can help motorists avoid costly breakdowns and ensure safe, dependable performance.

Visit www.kseal.com to find out more.

choice made easy using the Ecobat Battery finder tool.

Technicians should recommend buying a battery charger so motorists can regularly test batteries and help maintain the maximum life cycle. Using a charger may not be easy, because not everyone has a driveway and access to power, but those that do have a wide choice of CTEK chargers to consider.

However, workshops can provide the advice customers need by simply explaining how to find the charger best suited for their requirements.

Visit https://www.ecobatbattery. com/brands/ctek/ for details.

TPS brands to power through winter

TPS, supplier of Volkswagen Group approved genuine parts to the independent motor trade, is helping garages get their customers’ vehicles winter ready by o ering its biggest ever range of car parts.

The new Brands at TPS parts o ering will see an expansion of the range of products available through TPS’s 83 UK centres, as it partners with industry-leading third-party brands renowned for producing high-quality mechanical parts.

The Mahle, SKF and ZF brands are available to customers now, with product ranges from the additional phase one suppliers, Bosch, Hella and Valeo, coming soon.

For the initial launch, TPS will o er up to 2,000 third-party

parts, with plans to increase this to over 10,000.

This winter, through TPS, garages and workshops will have access to more parts than ever before, and the ability to keep more customers’ vehicles on the road.

Catherine Baker, TPS head of group parts operations, said: “We’ve always been genuine ﬁrst and that doesn’t change. TPS remain dedicated to genuine as our primary o er, but we can now o er a one-stop-shop for our mechanical customers’ needs. We also o er Quantum Oils and Consumables, which are hugely successful and well loved by our customers.”

When prepping a vehicle for winter, maintaining maximum engine performance is key to preventing unwanted breakdowns and fuel and oil

filters play vital roles. As part of Brands at TPS, Mahle o ers two types of oil filter, its spinon OC filter and the OX range.

In winter, keeping the vehicle moving is essential and transmission supplier ZF Aftermarket has the full range of products to ensure vehicles are never stalled during the coldest months.

These include a full chassis programme, including rubber to metal, shock absorbers and some drive line technologies through their SACHS portfolio. In addition, their TRW subbrand also o ers a wet and dry braking program, including pads and discs.

There are also further braking components available from Bosch — along with spark and glow plugs — when they join Brands at TPS at the end of September.

Meanwhile, the TPS Quantum Range o ers antifreeze, batteries and lighting products.

For batteries, TPS’s Tier 1 supplier GS Yuasa’s products come equipped with specially developed internal components.

TPS’s Quantum range of bulbs come from renowned supplier Ring, who have over 50 years’ experience in the aftermarket.

Visit https://tps.trade/ brandsattps for full range details.

Seeing clearly whatever the weather

As the UK heads into another season of unpredictable, often severe weather, First Line is urging drivers and workshops to make windscreen wiper blade checks a key part of their winter preparations.

Wiper blades face year-round punishment from rain, frost, sunlight, and temperature swings. Over time, this exposure hardens or cracks the rubber, causing streaking, smearing, squeaking, or juddering – all of which reduce visibility and increase risk for both drivers and other road users.

Kelvin Olds, product director at First Line, said: “Wiper blades are the driver’s first line of defence against rain and road spray. Cleaning the rubber strips regularly can help maintain performance, but the safest option is to replace them annually, before signs of wear start to impair vision.”

Borg & Beck wiper blades, available exclusively from First Line, are manufactured from 100% natural rubber with a liquid graphite coating for smooth, silent, streak-free operation. The range covers both conventional and flat-blade styles,

Filtering out worst of all seasons

Breathing easy in the car is as important in autumn and winter months as it is all year round.

The transition from autumn to winter, especially in rainy and humid regions, fallen leaves and insect remains can clog the passenger compartment air filter and promote bacterial growth.

Now filtration giant UFI has announced the availability of cabin air filters for the Tesla Model Y in its UFI and SOFIMA aftermarket catalogues.

The Tesla Model Y’s cabin air filtration is distinctive in that it involves two identical units for each of the two types of filters provided: a HEPA (high efficiency particulate air filter) and an activated carbon filter.

HEPA filters are responsible for retaining not only the tiniest particles, but also bio-contaminants such as

offering broad coverage of the UK car parc.

Conventional blades feature an allmetal vented frame for strength and quiet performance, while flat blades are designed with a symmetrical spoiler to resist wind lift at motorway speeds.

Each blade is supplied with a universal pre-attached adaptor. For all other vehicles adaptors are included and can be selected by visiting First Line’s WebCat (www.webcat. firstline.co.uk/Home) for fitting instructions or scan the QR code on your wiper blade packaging.

viruses, bacteria and spores. Activated carbon filters prevent gas molecules and strong smells from entering the cabin.

The HEPA cabin filter for Tesla Model Y was developed to meet the EN1822 standard. HEPA filters are generally intended for use in ventilation systems in hospitals and medical facilities, as well as in ‘clean rooms’.

As a result, the filtration level of a

HEPA filter is much higher than that of traditional cabin filters. They are made with membranes that achieve a filtration efficiency of 99.975% for particles smaller than 0.3 μm, which is 1,000 times smaller than the diameter of a human hair.

Visit www.ufi-aftermarket.com and www.sofima-aftermarket.com for more information.

Health and wellbeing in spotlight

Mental health and wellbeing in the automotive industry will be among key topics in focus this year at The Blend — the annual conference and networking event for independent garages.

Taking place on Saturday October 18, at the Eastside

Rooms in Birmingham, this year’s line-up features a mix of industry experts, successful garage owners, and managers addressing key issues including mental health, customer service, cybersecurity, and business growth strategies.

Edward Cockill of Uckfield Motor Services will candidly

Cleaning up in the garage

British product design company GaraDry has launched its GaraMat garage containment mat designed for home and commercial garages as well as workshops and industrial units.

GaraMat protects flooring from water, mud, snow, and other debris, ensuring garage spaces remain clean and dry no matter the weather conditions.

GaraDry said the product creates a barrier that captures and contains any spills or debris from vehicles. It also enables vehicles to be washed inside a garage by collecting water enabling

share his personal journey through mental health challenges, offering valuable perspectives on how the industry can foster greater support for those facing similar struggles.

Returning to The Blend, Dean Lomas of DC Lomas will reflect on the rollercoaster of the past two years, unpacking

safe disposal.

A sponge column edge traps water, mud, and snow, preventing it from spreading across floors.

GaraMat supports perfect parking, with white guidelines that provide a

the pressures of rapid business expansion, cash flow hurdles, and the urgent need to bring-in younger talent to secure long-term success.

Emma Lindley from Lindleys Autocentres will turn the spotlight on service advisors (also see p13 of this issue).

Other key speakers will include Michael Shaikly of Shaikly Motor Services, Danny Trageskes, representing The Motor Ombudsman, Prashant Chopra of Autogem and Laurence Abbott from Autotech Group.

Jay Wheatley of Absolutely Automotive will offer expert advice on exit planning, stressing the importance of preparing a garage business well in advance of sale.

Tickets for The Blend 2025, including the conference and evening event, are priced at £150 plus VAT (https://www. theblend.events/tickets) Following event costs, any surplus proceeds will be donated to the automotive charity, Ben.

designated parking space inside a garage to maximise space. The innovative hivisibility ‘GaraStops’ ensure cars can be parked in the perfect spot for full garage protection, engineered with orange reflectors for easy

visibility even in low light conditions.

Ashley Smith, founder of GaraDry, said: “We paid particular attention to using premium materials in our production that are engineered to withstand harsh winter conditions without degrading.

“We’ve also created a range of sizes to suit different types of vehicles from motorcycles to large SUVs and trucks. It’s ideal for homes, workshops, sheds, and commercial spaces.”

https://uk.garadry.com/ photo credit

Photo: GaraDry UK

Work-life balance diagnosis is smart choice for success

How Preston garage owner David Massey discovered that using the right systems not only make sound business sense — they can protect your mental health too

David Massey, owner of Prestonbased ADS Automotive and Eldon Street Garage, has shared the lessons he learned and how a smarter approach became a critical turning point, resulting in a 50% growth in gross proﬁt.

His journey in the independent garage sector is well known. From working with his father, the legendary Frank Massey, to taking the reins of ADS Automotive, David has built a reputation as one of the most respected diagnostic minds in the industry, with over 40 years’ experience.

Behind the success story is a deeper tale of personal struggle and a bold decision to change course, one that he says has given him his life

“In 2012, I decided enough was enough and to become an Audi specialist.

“I wanted to knock the main dealers o their perch and o er the best service money could buy.”

The pivot paid o fast. David said the garage saw incredible growth. Turnover jumped 300%, but with it came pressure, long hours, and a lot of stress.

“We survived two recessions and the

back.

“When I took over ADS, we were doing everything for everyone,” David said. pandemic, but it all came at a cost.”

Attract the right customer or you’ll be buying a lot of trouble

David Massey and family

David said his mental health and family life su ered. “I was drinking too much, barely present at home, always working. Eventually, I hit a wall. The only people who remember you working late are your kids.

That was the turning point.”

Determined to build a more balanced life, David acquired Eldon Street Garage to support his family. While expanding may have seemed counter-productive to some, he had a new approach in mind — which was to drive sustainable growth, a team-first culture and deploy smarter systems.

Digital engagement was key and for that he turned to Jim Lang at Garage Services Online.

“I’ve known Jim a long

Behind the success is deeper tale of personal struggle

time. His team created sites for both garages and honestly, it’s one of the smartest business decisions I’ve made,” David said.

He credits the tailored approach with stabilising both businesses and setting them up for long-term success.

“If you don’t attract the right customer, you’re buying a lot of trouble into your business, and that’s not good for your mental health either.

“The system drives organic lead generation and quality enquiries for our most proﬁtable services and gives us a consistent, steady ﬂow of business. That stability is everything.”

Since the launch of the ADS site 12 months ago, the garage has seen a 50% increase in gross proﬁt, which David said is a result

of attracting customers who value service over price.

“The enquiries we get now are from people who

already trust us. They’re not shopping around, they’re ready to book.”

And David has also created

the working environment he used to dream about. “We ﬁnish early on Fridays and don’t work Saturdays. My team’s got a work-life balance, and so do I.

“I’ve stepped away from the front line now. It’s a healthy business and that’s been made possible by putting the right systems in place.”

According to David, growth doesn’t always mean doing more — sometimes it means doing things smarter.

“There’s always pressure in this industry, but the one thing you can change is how you manage it. Make better decisions. For me, that made all the di erence.”

How tech detectives solved case of the ‘non-starter’ Land Rover

How high-tech software tools in the hands of workshop technicians can resolve even the most perplexing of problems faced by garages

The Shaikly Motor Company in Colchester recently took delivery of a Land Rover that had been repatriated from France.

Based on the information provided by the customer, the vehicle was a ‘non-starter’ and had been assessed by both an independent workshop and franchised

dealer — but no solution had been found.

The initial suspicion was that the vehicle had su ered a fuel pump failure, but without investigating and authorisation of the customer to conduct a stage one diagnostic assessment, it would be incredibly di cult to

Process

ruled out a pump failure without needing to dismantle components

o er an accurate diagnosis.

Garage boss Michael Shaikly said: “Because the injectors were di cult to access, accurately diagnosing a threephase fuel pump system was nigh-on impossible.

“We needed a solution that would save time and give an accurate diagnosis. Possessing evidence would earn the customer’s trust and, in likelihood, ensure we were permitted to carry out the repair.”

The garage did deploy its structured stage one diagnostic assessment, which included a full diagnostic scan of the vehicle, analysis of fault codes and live data, a review

The Shaikly Motor Company team

of relevant OEM technical Service Bulletins and a road test, where appropriate.

Shaikly Motor Company reported a 50% success rate in obtaining authorisation for the assessment, which costs £120.

Using ALLDATA Repair’s wiring diagrams, the team traced the circuit and quickly identiﬁed a suitable test area and plan.

This process ruled out a pump failure without the need to dismantle components to access the fuel pump. Instead, the technicians were able to pinpoint the fault to the fuel pump control unit — a far quicker and easier repair.

The front-of-house team explained the plan. The customer authorised the process, and the technicians completed an accurate and e cient repair.

The Land Rover was diagnosed and ﬁxed within days, compared to six months of confusion abroad.

This result was achieved because of the communication and trust established and because Shaikly could rely on ALLDATA Repair’s OEM repair data and labour times.

Shaikly Motor Company is

an award-winning and wellknown, independent familyrun workshop, which has been serving customers since 1977.

Today, Michael, son of the founder, owns and operates the thriving business and is responsible for 14 skilled technicians — from inquisitive and enthusiastic technicians beginning their careers to vastly experienced master technicians. They all use ALLDATA Repair and its OEM repair data in their daily tasks. The data provides instant access to instructions from 44 vehicle manufacturers, comprising more than 100 million articles, over nine million technical drawings and wiring diagrams with electrical connector views.

That is procedures for

more than 165,000 year, make, model and powertrain combinations — e ectively 97% of vehicles on the road today.

The way Michael and his team use ALLDATA Repair has changed during the last 15 years. What began as a single computer is now a fully integrated process across the entire workshop. Every technician has their own laptop and ALLDATA Repair is used before a vehicle is even touched.

This preparation begins with the front-of-house sta . When a customer books a job in, service advisors itemise the reported fault and use ALLDATA Repair to set realistic expectations.

Shaikly said having these tools at the ﬁrm’s disposal

Enthusiastic technicians starting careers to vastly experienced master technicians

means fewer incidents of misdiagnosis, faster turnaround and accurate labour times. Quotes are based on OEM times and processes which help to establish trust.

Michael said: “If a particular window regulator needs attention, which we’ve never seen before, I encourage our technicians to look up and follow the process.

“Our front-of-house team will itemise the concern that the customer has and outlines the cost of that investigation, using information sourced directly from ALLDATA Repair. This means customers know exactly what we are testing, how we are testing it, and what it’s likely to cost — which builds conﬁdence and trust before we even pick up a tool.”

Visit https://www. alldata.com/eu/en for more information or to ask for a free trial.

Michael Shaikly gives a presentation

Colchester

Aftermarket insight for next generation

HELLA has welcomed two aspiring vehicle technicians from Banbury & Bicester College in Oxford for a work experience placement at its Banbury facility, providing valuable insight into the realities of working in the automotive aftermarket.

Seventeen-year-olds Kayne Dancey-Brock and Luke Rowlinson, both studying for their Level 1 Certificate in Vehicle Maintenance, took part in a structured programme to expand their understanding of the industry.

Their interest in HELLA was sparked during a college visit to the company’s Banbury site, which gave them a first glimpse into the scale and scope of the aftermarket.

“We see great value in helping young people connect their learning with real-world career paths,” said Suzanne Plows, HR manager at HELLA UK.

“Kayne and Luke showed real enthusiasm and curiosity across every department. It’s clear they’ve come away with a much broader

understanding of how the aftermarket operates and how their future could fit into it.”

The students gained first-hand insight into how different departments at HELLA contribute to the day-to-day operations of the automotive aftermarket.

They spent time in the warehouse learning about logistics and stock control, before being introduced to the inner workings of

IMEX boost for automotive students

UK truck and engine parts group Imexpart has reinforced its commitment to supporting future talent in the sector and the local community with a donation to Castleford College’s Motor Vehicle Student Awards 2025.

As part of an initiative originally launched for ‘Random Act of Kindness

Day’ earlier this year, IMEX’s marketing professional, Gina Watson, visited the college to present £250 worth of Love2shop vouchers. The vouchers were awarded to high-performing students in recognition of their achievements in motor vehicle studies.

Watson said: “Supporting the next generation is vital

thought remote diagnostics was just ringing someone for advice.”

The students saw 22 live support tickets come through via the macsRemote service. The cases covered complex tasks such as key programming, airbag and ADAS calibrations from workshops across the UK, giving them a real-time view of the advanced diagnostics and technical support needed in today’s workshops.

product management. They also took part in live remote diagnostics sessions using Hella Gutmann’s macsRemote service, saw demonstrations of ADAS calibration, and explored HELLA’s product showroom to learn more about the company’s OE lighting and electronics solutions.

“Remote diagnostics was amazing,” said Kayne. “I had no idea this level of tech was involved in car repairs. I

“It’s definitely widened my thoughts on what I can do in the future,” said Luke. “More businesses need to be open to supporting young people entering the trade, especially garages. We’re here to learn, we just need the opportunities.”

While Luke has been fortunate to secure an apprenticeship at TWB Motors in Banbury, Kayne’s experience reflects a wider challenge faced by many young people seeking placements. With apprenticeship opportunities in high demand and limited supply, gaining hands-on training remains a significant hurdle for trainee technicians.

to the long-term health of our sector. Today’s learners are tomorrow’s technicians,

engineers and leaders — and we’re pleased to play a small part in their development.”

Kayne Dancey-Brock and Luke Rowlinson on the macsRemote desk

Spotlight on skills for future

Castrol and its leading UK distributor, The Race Group, have launched two new recruitment and skills development initiatives in partnership with the Institute of the Motor Industry (IMI) and ProVQ, an IMI-accredited training provider.

Through the new partnership with the IMI, workshops that are part of the Castrol Service Network can now feature their job vacancies as ‘Castrol Featured Jobs’ on the IMI’s popular ‘ﬁnd a job’ webpage — which attracts tens of thousands of monthly users.

To list a job, workshops must submit a detailed job description, including location, salary information, beneﬁts and application details directly to the IMI. The listing is then uploaded within 24 hours.

Castrol and The Race Group are also partnering with ProVQ, an independent, IMI accredited training provider o ering highquality apprenticeship training to students within the Castrol Service Network.

The goal is also to reduce the recruitment burden for businesses within the Castrol Service network by pairing them with capable apprentices. The scheme includes high-quality training and assistance with applications for government funding. The ﬁrst student cohort was scheduled to start in September.

Visit https://www. castrol.com/en_gb/ united-kingdom/home/ partner-with-us/brandedworkshops/register-yourinterest.html for more information.

Partners driving workshop skills

Apprenticeship Central and School of Thought are combining their strengths to help tackle one of the biggest challenges facing the automotive industry — attracting, inspiring and retaining the next generation of skilled talent. School of Thought has developed strong foundations within the education system, engaging schools and students across the UK to raise awareness of career opportunities in the automotive and body repair sectors.

Through school visits, industry talks and youthfacing campaigns, they play a key role in inspiring early interest in automotive careers. Apprenticeship Central

specialises in bridging the gap between interest and action — working directly with businesses to recruit, place and retain high-calibre apprentices.

Dave Reece, founder of School of Thought, said: “We’ve always believed that early engagement is key — helping young people understand the breadth of careers available in the automotive industry. By collaborating with organisations like Apprenticeship Central, we’re closing the loop and helping young people build meaningful futures in this sector.”

On the move

Our round-up of the latest industry appointments. Send your people and recruitment news to the editor: john@aftermarket.co.uk

Point S UK bolsters team as network grows

Point S Tyre & Autocare has made a series of senior appointments, bolstering its presence across the UK.

Andrew Brooks has taken on responsibility for heading up the network’s logistics operations, David Flood has become sales manager south, while Luke Ashford and Scott Jones have been appointed as business development managers

covering the southwest and north, respectively.

All four recruits bring considerable automotive and aftermarket experience and will ensure that Point S UK has considerable representation across the country.

Ali Yilmaz, who joined the network as MD at the start of this year, said: “With these recent appointments, together with our current team of experts, we’ve laid

Autotech appoints Ampofo as CFO

Autotech Group has announced the appointment of Justin Ampofo as chief financial officer, two years after he joined the company as financial controller.

Ampofo’s latest promotion comes after he became finance director last year.

In addition to his role at Autotech, Ampofo is the honorary treasurer of the National Tyre Distributors Association.

Autotech CEO Simon King said: “Our company structure was designed to ensure we had the right leadership in place to drive sustainable growth across our four brands. Today, we have a strong senior leadership team at the helm, and Justin’s

appointment to CFO builds on that strength. His insight has been instrumental in aligning our strategy with industry trends and growth opportunities.

“We place a significant amount of value in our team, and I believe Justin’s promotion sends a strong message to our shareholders and the wider industry that we have the best possible foundation in place to grow.”

the infrastructure we need to achieve our growth goals.

“Independents are

currently thriving in a very challenging marketplace, and this is largely due to the exceptional levels of service, professionalism, and honesty they have become known for over decades in industry. We are committed to supporting these unsung heroes of the UK aftermarket through the strength, breadth, and contacts of a national network, backed by international credentials.”

Cooper boosts Thinkcar diagnostics expertise

Thinkcar has enhanced its technical support service with the addition of Colin Cooper to its growing UKbased team.

Cooper will support Thinkcar’s increasing ability to remotely access a technician’s diagnostic machine, offering realtime fault diagnosis and assistance ensuring technicians can get back to work with minimal disruption and downtime.

Alex Gillbanks, owner at Thinkcar UK, said: “Colin brings with him exactly the kind of expertise and hands-on experience our customers need, and we’re thrilled to have him on board.”

Cooper said: “My role is to support workshops quickly and efficiently. It helps save our customers a huge amount of time and frustration and we’re continuing to invest in ensuring we have the products and software available to meet their ongoing business requirements.”

Justin Ampofo

Andrew Brooks

Colin Cooper

Duckhams welcomes senior leaders Chaplin and Shipley

Cloud-based business management solutions company Klipboard has appointed Mike Hills as general manager for the UK & Ireland.

With nearly 20 years of SaaS leadership, Klipboard said Hills has a powerhouse of experience in scaling software businesses, driving customer success and delivering operational excellence.

Hills was most recently chief customer officer at Phocas Software, a Klipboard partner, where he led global teams across professional services, customer success, support and operations.

Klipboard’s Europe CEO, James Mitchell, said: “We’re absolutely thrilled to welcome Mike to the Klipboard leadership team.

“His customer-first

Hopkins strengthens HELLA Gutmann team

HELLA Gutmann has further expanded its UK workshop equipment team with the appointment of diagnostic expert Glenn Hopkins, reinforcing its commitment to supporting independent garages across the country.

Hopkins joins as business development manager for the south of England and south Wales, bringing extensive experience in diagnostics and a strong focus on helping workshops keep pace with today’s advanced vehicle technologies.

Based near Worthing, he brings experience from previous posts with Bosch, Opus IVS, and Maverick Diagnostics.

His arrival follows the 2024 appointment of Matt Brown, who has already become a familiar and trusted contact for garages across the north of England and Scotland. He

operates from Burnley.

Hopkins and Brown hold

ADAS IMI accreditation, underlining their deep technical expertise in one of the fastest-growing areas of vehicle servicing and repair.

Julian Goulding, head of garage equipment at HELLA Gutmann, said: “With both now on board, we’ve significantly strengthened our regional support for workshops, combining practical knowledge with hands-on diagnostic expertise.”

mindset and proven ability to lead high-performing teams make him the ideal person to spearhead our next phase of growth in the region.”

Hills said: “The opportunity to help shape the future of Klipboard and support customers across the UK & Ireland is incredibly energising. I look forward to working with the team to deliver even more value to our users and partners.”

Klipboard appoints Hills as GM for UK and Ireland

Cloud-based business management solutions company Klipboard has appointed Mike Hills as general manager for the UK & Ireland.

With nearly 20 years of SaaS leadership, Klipboard said Hills has a powerhouse of experience in scaling software businesses, driving customer success and delivering operational excellence.

Hills was most recently chief customer officer at Phocas Software, a Klipboard partner, where he led global teams across professional services, customer success, support and operations.

Klipboard’s Europe CEO, James Mitchell, said: “We’re absolutely thrilled to welcome Mike to the Klipboard leadership team.

“His customer-first

Mike Hills

mindset and proven ability to lead high-performing teams make him the ideal person to spearhead our next phase of growth in the region.”

Glenn Hopkins

Lee Shipley Sales Key Account Manager Chris Chaplin, Head of Marketing

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