Anja Jurko, Alja Šlogar
SIP statistics
SIP education of traders and service technicians – before, during and after the epidemic Until the beginning of 2020, we regularly conducted education for our partners. This has not changed with the epidemic. Only the working method has changed. A good educational support service is the key to quality, fast and effective support for our customers.
The topics we cover in training sessions are: - Correct composition of the machinery, - Correct connection and adjustment of the machine for safe work, - Service and maintenance basics, - Warranty procedures
Benjamin Žgank during the training of partners
8
At the beginning of last year, SIP held distance education for domestic and foreign authorised SIP service technicians. Given the positive responses in the past, during the epidemic we spent more time preparing material that will enable quality education conducted live or even at a distance. The purpose of the school is to provide professional already trained staff with comprehensive technical support. We talked to the customer support manager at SIP, Benjamin Žgank, who is in charge of the implementation of training sessions, among other things. At SIP, we provide first and second level (Master 1 and Master 2) and the Special level technical training. In the first two stages, we familiarise the participants with all the details of the criteria for claiming the 3-year guarantee we offer users. The training programmes last two days, and the participants are recognised with a certificate with which they obtain the status of an authorised SIP service technician for starting machines and for maintaining and extending the three-year warranty. As with the sales programme, we also divide levels of education into three groups – Alp, Robust and HD. Thus, with Master 1, we focus on understanding the composition of machines, tractor attachments, starting and servicing for the Alps Group. In Master 2, we pay attention to the Robust Group. The main topic is to complete all points of the 3-year warranty. The Special educational programme is carried out in pre-agreed groups, where we focus on the machines from the HD group. “Technical education is important for ensuring the transfer of expertise to service technicians and sellers. These skills can then provide support to their users on a daily basis and thus provide them with a better user experience,” stresses Benjamin.
In 2020, we trained 239 participants In 2020, the training took place only in February, and was attended by 239 dealers and mainly service technicians from Germany, the Netherlands, Denmark, Italy, the Czech Republic, Hungary, Croatia, Bosnia and Herzegovina, Serbia, Macedonia, Greece, Canada, Austria, Belgium, Luxembourg and Ireland. The training of the French partners took place in France.
Csongor Korta, Agrotec, Czech Republic “We got really detailed information to help us understand the operation of the SIP machines and how specific interventions need to be performed.”
Christian Hähni from MTI Canada attended the training for the first time and passed both levels (Master 1 and Master 2). Most of all, he remembered the fact that before we start processing the sheet metal, it is left in the production hall at a constant temperature for two days, and only then is it processed further. This ensures a uniform temperature for the material and eliminates the possibility of breaking the sheet while the machine is being used.
