Vizion Focus by Vizion Network

POWERING THE FUTURE: EVOLUTION STARTS AT KINETIC

The automotive industry is entering a period of profound transformation, driven by advances in electric vehicles (EVs), new energy sources, and smart technology. Kinetic, the must-attend event for automotive professionals, is set to be the epicentre of this change, bringing together the brightest minds, most innovative companies, and the latest in vehicle technology.

From manufacturing and repair to insurance, parts supply, and beyond, every corner of the automotive sector is being redefined. With sustainability, digitalisation, and consumer expectations accelerating the pace of change, the transition to EVs and next-generation vehicle technologies is at the forefront of industry discussion.

At Kinetic, EVs aren’t just an agenda item—they’re the star of the show. The event places electric mobility and smart technology front and centre, giving attendees the chance to experience the revolution up close.

FROM SHOWROOM TO SHOWFLOOR: THE KINETIC VEHICLE EXPERIENCE

A major highlight of Kinetic will be its Mini Motor Show, where over 50 of the latest and most advanced vehicles will be on display. Attendees can explore the newest models, interact with emerging technology, and get hands-on with the future of mobility. From cutting-edge EVs to hydrogen-powered prototypes and connected cars, the Motor Show offers a first-hand look at the vehicles that are reshaping the road ahead.

FOCUSED TRAINING AND APPRENTICSHIP SOLUTIONS

Staying ahead in the age of electrification means embracing new skills and solutions. Kinetic will feature exhibitors offering specialised training, products, and services designed for EV repairers and professionals

Whether it’s the latest diagnostic equipment, specialist products or training in high-voltage safety, attendees will find the resources and connections needed to thrive in a changing landscape.

EXCLUSIVE OPPORTUNITIES FROM VIZION VEHICLE SOLUTIONS

Vizion Vehicle Solutions will also be at the heart of Kinetic, presenting exclusive offers on EV hire and courtesy cars, as well as launching PowerDrive—delivering unbeatable deals on EV charger installation and maintenance. For repairers and fleet operators, this is the ideal opportunity to discover new ways to support customers who have made the switch to electric.

INDUSTRY HEAVYWEIGHTS POWER UP FOR AN UNMISSABLE EVENT

With the sector undergoing rapid transformation, Kinetic brings together the brightest minds, boldest ideas, and the most influential organisations shaping the future of mobility, repair, and innovation.

A POWERHOUSE LINE UP

This year’s Kinetic Conference is already making headlines with its impressive line up of sponsors, reflecting the collaborative spirit and forward-thinking approach of the industry.

These partnerships represent the full spectrum of automotive expertisefrom manufacturing and coatings to training, technology, and repair solutions.

Their involvement is a testament to the shared mission: accelerating innovation, championing sustainability, and supporting the growth and resilience of the collision repair and mobility ecosystem.

THANK YOU TO OUR SPONSORS

The success of Kinetic’25 is made possible by the ongoing support and vision of its sponsors. Their commitment ensures that the event remains not just a showcase of products and services, but a genuine catalyst for progress and innovation across the industry.

KINETIC’25: FUELING INNOVATION, DRIVING CONNECTION

Kinetic'25 media partner ABP, caught up with Vizion's Grou[ CEO Chris McKie to reflect on the first Kinetic and exclusive insight into Kinetic'25 and the latest from Vizion.

What were the main takeaways from Kinetic 2023?

There were so many takeaways from Kinetic’23 and some were very personal to me.

I could start with the corporate elements and discuss our thoughts and ongoing work around BEV future opportunities and risks, autonomous systems, sustainability, and AI, also the rebasing of collision frequency and its effect on the market, but I will come to that.

I would like to begin a little differently. The human element is critical to the success of our Industry - the most important things to consider are our people and far too often this is overlooked. In the lead up to Kinetic 2023, the industry had been going nonstop and like me and the team here, was feeling the weight of responsibility, trying to make sure, (as much as we all ever can), that we were protecting our families, our businesses, our people and living up to our responsibilities. There was an industry level of fatigue and people hadn’t been communicating properly for

more than 2 years. Social media had turned into the primary communication channel and the tone had jaded through isolation.

We wanted to do 2 massive days for the industry, not just for Vizion, but for everyone to break this cycle, I wanted to see that indomitable spirit return, that relentless optimism.

Within the first two hours of Kinetic my personal takeaway, was the memory of that return to collective positivity - it just swept through the building. Cheesy or not to say, it was an amazing thing to experience, and a lot of people observed and said to me that my reset button had just been pushed.

In 2023, there was a call for greater collaboration across the industry to grasp the opportunities and overcome the challenges, have you seen that?

We have always been guided by our core principles; to have sustainability at our core, to act as a super collaborator, to be a catalyst for positive change, to be experts in all we do but recognise we are not expert in everything, to be fair above all and to be the

partner of choice through compelling innovation and delivery. We have leaned heavily on all those things, but collaboration and to be a catalyst for positive change were paramount.

Wow, it’s been a big 24 months. We have seen significant progress in a number of collaborative projects. We have made great gains, working with teams of fantastic people from all sectors to add balance to the body shop hire cars, energy, sustainability, security and tons more. There have been 1000’s of hours spent, but numerous people opening opportunities and keeping global issues at bay.

A great example of industry wide collaboration and one I can discuss openly is ARIES, the Accident Repair Industry Environmental Standard.

For the uninitiated, this is the new environmental standard designed to replace PAS2060 when it is decommissioned at the end of the year. Vizion is a supporter and a founder member of the ARIES initiative. ARIES has been a huge undertaking, and a lot of work has been done to condense what is a complex set of environmental requirements and mechanisms, into something efficient and workable. A sector wide collaboration to ensure the outcome is not only beneficial but is easily accessible, effective and supported.

All of the businesses listed below are sharing time and resources to ensure, as much as possible, that the evolved standard has the best possible outcomes and is in the best interests of everyone. This is not to say that there will not be other business involved - far from it, it’s just progress so far - but it requires significant collaboration, and it is a great outcome by any measure on a business-critical need.

Accident Express, Admiral, Ageas, Akzo Nobel, Allianz LV, Alton Cars, AND-E, AutoFlow, Aviva, Axalta, BASF, Covea, Direct Line Group, ECA Business Energy, esure, First Central, Ford, GT Motive, Hastings, Karl Vella, LKQ, Markerstudy Group, Morelli, Motability, NBRA, NFUM, Nissan, PPG, Solera, Solus, Steer, Stellantis, Vizion, Vizion VS and Zurich.

We are in the age of differentiators, whether we like it or not, whether we agree with it or not. All opinions should be respected, but environmental standards should be treated as business critical as they are here to stay. If you haven’t done so already, speak to someone like Steve Silverwood at ECA Business Energy for advice, they are good, honest people. I would recommend achieving an ‘Established’ status for the end of October, if anyone was to ask me for advice.

Has the industry changed in any way that perhaps you weren't expecting during these past two years?

Honesty, we haven’t had many major surprises, maybe one or two smaller ones in as far as where the effects have materialised, but overall, not. We released forecasting around our predictions for claims and available repairs based on behaviours, technology and weather changes. The numbers have been scarily accurate in this respect, which has opened the door to explore new ways of doing things, taking a positive from a negative. We have been doing a lot of work with our insurer clients and partners to really change the way total losses are looked at, and we are seeing significant changes and increases in repairable volumes. The consolidation in the market has not been a surprise, although some of the buyers and sellers have been. The outcome in real terms, however, continues to move in a predictable direction of travel, so far at least. ZEV has been a problem for manufacturers affecting everyone by degree; not unexpected and again, we have done a mountain of work with our manufacturer partners to assist all parties with cost planning and the infrastructural pain of the transition to EV fleets. The greatest degree of unpredictability I think comes from tariffs and generally unorganised political processes and decisions in almost all countries.

Good fortune favours the prepared. Great partnerships and working in collaborations are key to mutual stability and success. Sharing information is one of the best things we can do to keep an agile strategy and predictable outcome healthy.

What can we expect from Kinetic 2025?

We are going all in with our Sponsors! We have a great exhibition, lots of cars and a fantastic line up. We are working really hard to ensure everyone gets the best from the two days.

Steve Bridger will be joining us. Steve is the Chief Claims Officer for Aviva UK, and he will discuss the Aviva approach to customer and the future. We will also be joined by Alain Zweibrucker, Alain being the Chief Executive Officer for AXA UK. Both are in the centre of large change and will be sharing their aspirations going forward.

We will also be reviewing fuels, theft, cars, parts, recapture of assets, systems, AI, coatings, sustainability and more, where all of this is taking us. The support from our sponsors, clients and partners in helping to deliver this cannot be understated.

We are in the age of differentiators, whether we like it or not, whether we agree with it or not. All opinions should be respected, but environmental standards should be treated as business critical as they are here to stay.

Thanks to Scott Finding, Product Manager for Stellantis - Steve Beattie, Sales and Marketing Director for BYD - Nick Blacknell, Head of Claims Supply & Services for NFU Mutual - Simon Smith, Managing Director for Aviva Repair Lead Solus - Matt Wilkinson, Police Vehicle Recovery Scheme Specialist at NWVA, Nationwide Assistance Group - James Bowyer, Sustainability Lead at Solus - our very own Gary Brench, Director Risk and Assurance at Vizion - Paul Glover, Collision Repair Network Manager at Stellantis - Carrie Loftus, Sustainability Programme Manager at Direct Line Group - Martin Rowley Exec Director at NBRA - Steve Silverwood, Managing Director at ECA Business Energy - Paul Gerrish and Phil Pentelow, Stolen Vehicle Recovery Managers at NWVA, Nationwide Assistance Group - Sander Knipp, Vehicle Refinishes & Commercial Vehicles DACH, Nordics, UK and Ireland and we will all be kept on track by the very capable Quentin Wilson, Motoring Journalist, TV Presenter and Transport Campaigner.

How will it differ from the previous event?

As you know, we don’t do Kinetic every year - we do Kinetic when we believe it is needed, and that time is now. We will again be talking strategically about the near, mid and long-term future, addressing some of the implications of obvious and not-so-obvious market change, The themes and products will be different in many ways, but it will all be relevant to now. As you know, we don’t jump on bandwagons, so expect to see and hear some new ideas and applications.

What has uptake been like so far and what are delegates looking forward to?

I think we will break records again. We forecast 1200 on each day and I have to say that’s looking conservative. We still have places left but with 3 months left to go I can see us being full soon.

It’s fair to say our sponsors and exhibitors are bringing their A-game, taking the opportunity to show what it is that puts them ahead of the competition.

We originally scoped the space to accommodate 60 exhibition areas and stands, but we have had to increase the design to 80. I think we will use this additional space in the next couple of weeks, as it’s going extremely well!

What is your view of the marketplace currently and how does this relate to the event theme of 'Infinite Possibilities'?

The current market place is challenging and therefore change is accelerating, for everyone and without exception, which perversely creates opportunity for positive change. Brushing cost and loss and ‘why do I need to change’ under the rug has never worked, it certainly won’t now. We all need insurers, manufacturers, repairers and suppliers to survive and thrive, so we need to embrace the possibilities for changes through better critical thinking, collaboratively. We raised some of these step changes at Kinetic’23, we sometimes need a negative catalyst to galvanise positive possibilities.

What is the latest at Vizion Network?

There is a lot happening in the UK and Europe, some is sensitive, but it is fair to say we are very pleased. Relationships new and existing and our collective strategies are progressing extremely well.

We continuously innovate to improve and diversify, reducing risk and adding value. Increasing our connective data and AI infrastructure to the betterment of our group, clients, repairers and suppliers continues to grow as a core strategy. We have added several new products in H1 of this year which are adding work provision and wider opportunities. ARCUS the new AutoFlow parts interface and repairer reporting interfaces discussed originally at Kinetic’23 are now producing amazing results, reducing effort and enhancing the networks attractiveness.

We have also had a lot of new people join us recently, including Tony Young and Steve Plunkett, both have hit the floor running which will be no shock, I am sure.

You

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INDUSTRY TITANS SET TO CONVENE AT KINETIC

Kinetic’25 is set to be one of the most anticipated events in the automotive and insurance calendar, the two-day conference will bring together an exceptional line-up of speakers, each offering a unique perspective on the challenges and opportunities shaping the future of the industry.

From insurers and leading vehicle manufacturers to repairers, sustainability experts, and cutting-edge developers, Kinetic’25 aims to break silos and ignite conversations that matter. Attendees can expect insightful debate, collaborative thinking, and bold ideas designed to move the industry forward — faster and smarter.

The event will once again be hosted by Quentin Willson, respected motoring journalist, TV presenter and transport campaigner, who brings both gravitas and passion to the stage:

“I’m proud to be hosting the Kinetic conference for another year. Kinetic’25 is a valuable initiative to improve quality and standards across the industry while supporting the shift to new technologies. Vizion are driving better outcomes for both stakeholders and consumers.”

At the heart of the event is a powerful belief: that progress is not a solo journey, but a shared mission.

Chris McKie, CEO of Vizion Group, echoes this vision:

“We are incredibly thankful to our speakers and panellists for the experience, insight and aspirations they will bring to the stage. In these changing times, it has never been more important to come together, to learn from each other and to solve collectively. It’s genuinely a privilege and humbling to have their support in helping us create a platform for shared progress.”

As the industry faces rapid change from sustainability pressures and technological disruption to evolving customer expectations, Kinetic’25 offers a timely opportunity to connect, question and collaborate.

If you’re looking for inspiration, innovation, and realworld solutions, Kinetic’25 promises to deliver — and then some.

Sam Goffin General Manager

Alain Zweibrucker Chief Executive Officer

Sander Knipp Sales Lead Vehicle Refinishes & Commercial Vehicles

Steve Bridger Chief Claims Officer UK General Insurance,

Jeanette Griggs National Corporate and Public Sector Manager

Carrie Loftus Sustainability Programme Manager

Steve Silverwood Managing Director

Cheryl Chung ESG Specialist | Fix Auto

Matt Wilkinson Police Vehicle Recovery Scheme

Paul Gerrish & Phil Pentelow

Stolen Vehicle Recovery Managers

Simon Smith Managing Director | Aviva Repair Lead

James Bowyer Sustainability Lead

Brad Miller

Head of Product & Pricing - LCVs

Paul Glover

Collision Repair Network Manager

Chris McKie

Group Chief Executive Office

Gary Brench Director Risk and Assurance

Nick Blacknell Head of Claims Supply & Services

Peter Randhawa Director of ESG and Specialist Projects

First, Data Led,

DAY ONE 3rd September 2025

08.00 Exhibition Opens | Coffee\Tea

10.00 Conference Begins

Quentin Willson

Chris McKie Chief Executive Office | Vizion

A Vizion of New Horizons

10.45 Steve Bridger Chief Claims Officer | UK General Insurance, Aviva

The Customer, The Future, Our Strategy

11.15

11.30

Steve Bridger, Chris McKie and Quentin Wilson

Fireside Chat

Sander Knipp Sales Lead Vehicle Refinishes & Commercial Vehicles

Akzo Nobel, DACH, Nordics, UK, and Ireland

Sustainability, Protecting Future Generations

11.45 Chris McKie Chief Executive Office | Vizion

Training the Next Generation for Future Technologies

Help a Wish Come True

12.00 Lunch

14.00 Alain Zweibrucker Chief Executive Officer | AXA UK

The Power of Partnerships

14.30 Alain Zweibrucker, Chris McKie and Quentin Wilson

Fireside Chat

14.45 Brad Miller Head of Product & Pricing LCVs | Stellantis UK

LCV Zero Emission pathway – opportunities and challenges

Nick Blacknell Head of Claims Supply & Services | NFU Mutual

Brad Miller Head of Product & Pricing - LCVs | Vauxhall

Jeanette Griggs National Corporate and Public Sector Manager | BYD

Simon Smith, Managing Director | Aviva Repair Lead Solus

Matt Wilkinson Police Vehicle Recovery Scheme | NWVA

Quentin Wilson Q&A

EV, Hydrogen, the Rumour, the Myth, the Actualit

16.30 Konnected | Bar Opens – Let’s Get Networking

00.00 Bar Closes

DAY

TWO 4th September 2025

08.00 Exhibition Opens | Coffee\Tea

10.00 Conference Begins

Quentin Willson

Chris McKie Chief Executive Office | Vizion Evolving to Thrive, Infinite Possibilities

10.45 Paul Gerrish & Phil Pentelow Stolen Vehicle Recovery Managers | NWVA, Nationwide Assistance Group Stolen Vehicle, Asset Recovery, The Thin Red, White and Blue Line

11.15 Sam Goffin General Manager | AutoFlow Repairer Technology, AI, Analytics, and the Customer Re-imagined

11.45 Chris McKie, Sam Goffin & Quentin Wilson | Q&A

12.00 Lunch

14.00 Quentin Willson with the Vizion Senior Leadership Team The 2025 Vizion Shine Awards

14.30 James Bowyer Sustainability Lead | Solus

Gary Brench Director Risk and Assurance | Vizion

Cheryl Chung ESG Specialist | Fix Auto

Paul Glover Collision Repair Network Manager | Stellantis

Carrie Loftus Sustainability Programme Manager | DLG

Chris McKie CEO | Vizion

Peter Randhawa Director of ESG and Specialist Projects | Steer

Steve Silverwood Managing Director | ECA Business Energy

Quentin Wilson Q&A

ARIES, Decarbonisation, Commercially Balanced, Available to Everyone

16.30 Quentin Willson hands off to Chris McKie Realising Our Collective Potential

15.30 Conference Closes with Montage of the 2 Days

THE NEW ENVIRONMENTAL STANDARD TRANSFORMING ACCIDENT REPAIR

As the world faces increasing climate volatility and the effects of global warming become ever more apparent, every industry is being called upon to play its part in the transition to a greener future.

The accident repair sector is stepping up to this challenge through ARIES—the Accident Repair Industry Environmental Standard.

DAY 2 DISCUSSION

ONLY AT KINETIC

ARIES, Decarbonisation, Commercially Balanced, Available to Everyone

James Bowyer

Sustainability Lead | Solus

Gary Brench

Director Risk and Assurance | Vizion

Cheryl Chung

ESG Specialist | Fix Auto

Paul Glover

Collision Repair Network Manager | Stellantis

Carrie Loftus

Sustainability Programme Manager | DLG

Chris McKie

CEO | Vizion

Peter Randhawa

Director of ESG and Specialist Projects | Steer

Steve Silverwood

Managing Director | ECA Business Energy

A COLLABORATIVE RESPONSE TO A GLOBAL CHALLENGE

ARIES is more than just a checklist; it is an industrywide initiative designed to measure and reduce energy consumption and carbon emissions within the vehicle accident repair sector. Backed by investment from leading motor insurers, ARIES supports research, development, and rigorous verification of sustainability measures—helping repairers to take meaningful climate action.

As energy costs soar and the urgency to tackle emissions grows, ARIES offers a practical, step-by-step pathway for repairers to make lasting changes. The process begins with a declaration of commitment and continues with milestones that recognise tangible achievements as energy use and carbon output are measured, managed, and reduced. The ultimate rewards are lower operating costs, reduced emissions, and an industry that is future-ready.

A STANDARD FOR A TRANSITIONAL ERA

The shift to more robust environmental standards is already underway. By the end of 2025, PAS 2060 will give way to the new international benchmark, ISO 14068-1. While international standards can be complex and requirements from work providers can vary, ARIES offers a single, accessible “bridge of understanding” that guides repairers in manageable steps—delivering benefits in the short, medium, and long term.

Supported by the Science Based Target initiative (SBTi) and recognised as good business practice, ARIES is attracting growing support from insurers, who are agreeing to fund the initiative via a separate charge per repair. These contributions directly support repairers in advancing research, development, and the verification of environmental performance.

EMPOWERING THE INDUSTRY

The ARIES website has become the sector’s go-to resource, serving as a central register for reporting energy and carbon reduction, and a library packed with guidance and time-saving templates.

With energy, ambition, and a competitive mindset, the accident repair industry is poised to lead the way in environmental responsibility. The message is clear: if we all act, we could halt global warming within a generation.

ARIES HUB NOW LIVE

Don’t miss out—join the ARIES Hub community and navigate the future with confidence! www.arieshub.co.uk

LEVELS OF CAPABILITY AND MATURITY

Signed Declaration of Achievement

5 OPTIMISED

4 PREDICTABLE

Annual carbon emission reduction in line with Paris Agreement

Achievement of Carbon Reduction Management Plan across Scope 1, 2, and 3

Alignment with International Standard

Signed Declaration of Achievement

Achievement of annual carbon emission reduction

Achievement of Carbon Reduction Management Plan across Scope 1 and 2

Investment comparable with carbon offset value

Scope 3 Carbon Reduction Management Plan

Signed Declaration of Achievement

3 ESTABLISHED

2 MANAGED

1 BASIC

Achievement of annual carbon emission reduction

Achievement of Carbon Reduction Management Plan across Scope 1 and 2

Investment comparable with carbon offset value

Signed Declaration of Achievement

Achievement of annual carbon emission reduction

Achievement of Carbon Reduction Management Plan across Scope 1 and

Signed Declaration of Commitment

Commitment to annual carbon emission reduction

Commitment to Carbon Reduction Management Plan across Scope 1 and 2

No action taken

0 NONE

TRUSTED, VERIFIED, FSQS CERTIFIED

In an era where data security and compliance are more critical than ever, Vizion is pleased to announce the successful renewal of its accreditation with Hellios, a globally respected leader in information and risk management.

This latest achievement is not only a testament to Vizion’s ongoing dedication to best-in-class standards but also serves as a powerful complement to its existing ISO 27001 certification.

RAISING THE BAR IN INFORMATION SECURITY

For organisations operating within highly regulated sectors—such as insurance, finance, defence, aerospace, and security—the assurance provided by independent verification cannot be overstated. Hellios, trusted by more than 100 blue-chip companies worldwide, is at the forefront of supplier risk management, conducting thorough assessments across over 700 areas, including cyber security, business continuity, data privacy, ESG, and carbon reporting.

"Securing re-accreditation from Hellios is more than just a box-ticking exercise," says a spokesperson from Vizion. "It demonstrates our ongoing commitment to maintaining and exceeding the stringent requirements demanded by the industries we serve. Our clients can trust that their data—and their reputation—are in safe hands."

A COMPREHENSIVE APPROACH TO RISK AND RESILIENCE

Hellios’ robust certification process provides assurance not only to clients but also to Vizion’s broader network of partners and stakeholders.

By maintaining rigorous controls in areas such as information security, ESG reporting, and business continuity, Vizion further cements its reputation as a supplier that prioritises both innovation and resilience.

This accomplishment arrives at a time when organisations face growing challenges from evolving regulatory frameworks and heightened expectations around transparency and corporate responsibility. Vizion’s dual commitment to Hellios and ISO 27001 standards ensures it is well-equipped to meet these challenges, positioning itself as a forward-thinking and dependable partner.

REINFORCING TRUST IN A CHANGING LANDSCAPE

In today’s digital-first world, trust is hard-earned and easily lost. For Vizion, securing the Hellios accreditation once again is a reaffirmation of its promise to deliver secure, compliant, and resilient solutions to its clients.

“Ultimately, this re-accreditation is about giving our partners peace of mind,” Gary Brench adds. “It’s a reflection of our culture of continuous improvement and our determination to remain a supplier of choice for the industries that rely on us.”

As Vizion looks to the future, its renewed Hellios status signals not just compliance, but a proactive commitment to leadership, excellence, and enduring trust.

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Investing in the Future, One Apprentice at a Time

A LAUNCHPAD FOR TALENT

In a fast-changing industry, Vizion knows that real progress begins with people. That’s why apprenticeships are central to our approach, creating opportunity, encouraging growth, and shaping the workforce of tomorrow.

At Vizion, apprentices gain hands-on experience while working toward recognised qualifications. In return, they bring energy, fresh ideas, and valuable new perspectives—making a real impact from day one.

WELCOMING NEW TALENT

This summer, two new apprentices are joining the team, an IT apprentice on 9th June and a Finance apprentice on 14th July. Their arrival reflects Vizion’s ongoing investment in developing talent across the business.

A CAREER WITH LONG-TERM VALUE

Many apprentices go on to take up permanent roles, becoming valued members of the team future leaders.

“Our apprentices challenge and inspire us,” Kelly Cawthorn, Director of Call Centre Operations shares. “They bring energy that helps drive innovation across the business.”

OPPORTUNITIES ACROSS THE BOARD

With roles in Customer Service, Business Administration, HR, IT, and Finance, Vizion offers structured support, real-world experience, and meaningful mentorship.

A BIGGER VISION

Vizion’s commitment to apprenticeships is part of a broader, people-first approach to building a sustainable, forward-thinking organisation.

“In nurturing today’s talent, we’re securing tomorrow’s strength,” Kelly adds. “Our apprenticeships are more than a programme—they’re a promise to the future.”

Pictured from Left to Right: Caitlyn Melville, Don Pious, Zhadie Fuller, Hollie Grewar / Demi-Jayne Bolton / Eliza Holdsworth

INVESTING IN LEADERS SHAPING THE FUTURE OF VIZION

While nurturing apprentices is a vital part of our long-term strategy, Vizion’s commitment to people spans every level of the business.

Developing future leaders from within is just as important to driving performance, sustaining growth, and delivering excellence for our customers, partners, and the wider industry.

That’s why we continue to invest in our teams through structured programmes like the nationally recognised Leadership NVQ — an 18-month qualification focused on building strong, capable leaders.

Covering areas such as team development, strategic decision-making, leading through change, and effective communication, the programme equips our leaders to thrive in a fast-moving industry and inspire high performance.

We’re proud to congratulate Joanne Quinn and Michael Sanders on completing their Leadership NVQ — a testament to their dedication and to Vizion’s commitment to continuous improvement.

By building their leadership skills, Joanne and Michael are helping to shape Vizion’s future and strengthen the sectors we proudly support.

At Vizion, people are our greatest asset and investing in their growth is investing in the future of our industry.

ELIZA CROWNED CUSTOMER HERO OF THE YEAR

We’re thrilled to announce that Eliza Holdsworth has been named Customer Hero of the Year at the Hull & East Yorkshire People in Business Awards!

Eliza is renowned for her outstanding customer care, calm professionalism, and commitment to doing the right thing. This well-deserved recognition highlights the impact she makes every day on colleagues, customers, and the wider team.

Congratulations, Eliza – our Customer Hero, and now officially an award-winning one!

RAISING THE BAR

How Vizion Embeds FCA’s Consumer Duty for a Fairer Future

The Financial Conduct Authority (FCA) Consumer Duty is a transformative regulation that reshapes how financial services and associated businesses treat their customers. The Duty goes beyond compliance, it challenges organisations to place customer needs at the heart of every interaction, particularly for those in vulnerable circumstances. This means acting in good faith, working to prevent foreseeable harm, and empowering customers to make informed decisions.

At Vizion, we are proud to champion these standards as part of our everyday practice. We take the fair treatment of customers seriously, recognising it as a fundamental value that underpins trust and long-term success. That’s why we have rolled out comprehensive training to all staff who interact with policyholders or their representatives. This training ensures that our team consistently delivers positive outcomes for every customer.

But our commitment doesn’t stop there. Consumer Duty training is embedded alongside our core HR, IT, and procedural policies. For every starter, it’s not simply an additional module, it’s a key pillar of our approach, equipping colleagues with the tools, behaviours, and mindset needed for lasting success.

By fully integrating Consumer Duty with our organisational frameworks, we are strengthening Vizion’s dedication to consistency, integrity, and valuesdriven practice. This ensures that every member of our team not only understands the policies that guide our work, but also embraces the principles that shape our culture.

Key elements of the programme include:

Clear conduct standards: New rules set expectations for compliance and behaviour.

Outcome-driven principles: Actions align with Vizion’s customer-first vision.

Inclusive culture: Promoting understanding and care in every interaction.

Unified approach: Embedding these principles across HR, IT, and day-to-day operations.

For our clients and partners, this means greater confidence in the service we provide. By putting people at the centre and continually investing in our teams, Vizion is building a business that stands for transparency, fairness, and real customer care, today and for the future.

AWARDS

INSPIRING EXCELLENCE, REWARDING ACHIEVEMENT

As Vizion continues to lead the way in transforming the accident repair industry, the annual Shine Awards return to spotlight the people and partners who go above and beyond to deliver excellence.

The anticipation is higher than ever as finalists are revealed across all nine Shine Award categories.

Now a key part of the Vizion calendar, the Shine Awards recognise those who go above and beyond, delivering outstanding customer service, demonstrating responsiveness, and living Vizion’s core values.

From front-line repairers to behind-the-scenes teams, these awards celebrate the people shaping our industry’s future. Winners are chosen through rigorous scoring or Vizion’s digital recognition platform, making every finalist’s achievement truly outstanding.

Awards will be presented at Kinetic’25, Vizion’s flagship event, where the network comes together to celebrate success and drive progress.

“The Shine Awards highlight the unseen dedication that creates seamless customer experiences,” said Chris McKie, CEO of Vizion.

“Congratulations to all the finalists—you inspire us to raise the bar every day,” added Juliet Scott, Network Manager.

Each finalist represents the very best of Vizion— committed, customer-focused, and future-driven.

We are the go to partner for all bodyshops, of all sizes for…

Training and accreditations Collision and mechanical parts

Sustainability practices and processes

Supporting

MORE THAN AN EV: CUPRA DELIVERS THE TOTAL PACKAGE

CUPRA have absolutely nailed the styling on this EV. It’s bold without shouting, sporty without sacrificing comfort, and roomy enough to surprise anyone expecting a standard hatchback.

In fact this car has the ability to satisfy any customer needing more than a run of the mill courtesy car right through to management personnel requiring something more prestige. Those low-profile tyres give it a cheeky edge, and the drive?...... Smooth, responsive, and effortlessly cool –Driving it might feel like the years have fallen away—as if you're one of the kids again.

With a real-world range of 265 miles and a 0-62 time of just 6.7 seconds, it’s not just a looker – it’s got the moves too. Throw in premium touches like standard 19inch alloy wheels, heated steering wheel, a 12.9inch touch screen display, and enough safety kit to make a Volvo blush, and it becomes clear: Cupra aren’t just playing the EV game – they’re playing to win.

Suzie Hitchcocks Drive Blog

YOUR EVOLUTION STARTS HERE VIZIONDRIVE

As the shift to electric accelerates, Vizion Drive provides the vehicles, technology, and support to power your fleet into the future. From reliable charging infrastructure to exclusive deals on electric vehicles, our EV solutions are built to keep your business moving efficiently, sustainably, and with total confidence.

Your Fleet. Our Focus. MG4 SE LONG RANGE

£257

VW ID3 PURE MATCH

150kW 52kWh

150kW 64kWh

£299

POWERDRIVE Fuelling the Future

POWER YOUR EV FLEET WITH RELIABLE CHARGERS

With smart, scalable charging solutions, you can stay ahead of demand, meet environmental goals, and deliver seamless performance. Get in touch to find out more.

VIZION ACCÉLÈRE SON DÉPLOIEMENT

VIZION DRIVES FORWARD:

Vizion Vehicle Solutions has taken a bold new step into the European market with the official launch of its operations in France, in partnership with Ford France. The landmark move is marked by the rollout of a new courtesy car initiative for the Ford Collision Certified Network (FCCN), setting a new benchmark for service innovation.

At the heart of this initiative is the Ford Puma Titanium, a sleek, efficient, and technologypacked model that perfectly aligns with Vizion’s commitment to smarter, more sustainable mobility. Designed to enhance the accident assistance service experience, the Puma offers FCCN customers both reliability and refinement during the repair process.

“France’s automotive sector is undergoing a major transformation,” said Craig Jones, Managing Director at Vizion Vehicle Solutions. “With increasing emphasis on low-emission solutions, digital integration, and customer-centric services, this launch demonstrates

our ability to deliver future-ready support across borders.”

The French expansion signals more than just growth—it represents Vizion’s ambition to evolve alongside the industry. By aligning with leading manufacturers like Ford and investing in enhanced customer journeys, Vizion is redefining how mobility support is delivered across Europe.

This is a pivotal milestone for Vizion France, and just the beginning. The company credits its success to a strong collaborative effort between its dedicated team and trusted partners.

Where skill meets speed, Kinetic’s ultimate driving challenge.

Drive Master CHALLENGE 2025

FROM SHOWROOM TO SHOWFLOOR THE KINETIC VEHICLE EXPERIENCE

We’re once again thrilled by the exceptional interest from manufacturers and exhibitors eager to showcase their vehicles at Kinetic’25.

Our headline sponsors – BYD, Ford, and Stellantis – will be presenting a wide range of their most innovative and important vehicles, setting the tone for what promises to be a dynamic and future-focused event.

They’ll be joined by exhibitors including Tesla and Omoda, who will unveil their latest electric models and cutting-edge technology.

Also confirmed are iconic names such as Porsche, Lotus, and Polestar, each bringing standout vehicles that blend performance, design, and sustainability.

And of course, it wouldn’t be Kinetic without a touch of nostalgia. Expect to see classics such as the Ford Sierra Cosworth, Mini, Lotus Essex, and a rare Aston Martin Cygnet – all adding a unique and memorable flavour to the experience.

A NEW VIZION OF ACCIDENT REPAIR IN IRELAND

Vizion Ireland launched this year with what has become the hallmark of the organisation: a strong, sustainable, and collaborative network. Strongly aligned to manufacturers and insurers, driving quality, consistency, and trust throughout the entire customer journey.

Under the watchful eye of Frank Byrnes, Vizion Ireland has established a solid network of Repairers and is working to drive an industry-leading agenda, including the provision of software and workflow technologies to improve efficiency. Frank is a wellknown and respected figure in the Irish Industry and brings a deep understanding of how to align the often fragmented priorities of Insurers, Manufacturers and Repairers. His background spans every corner of the automotive accident management chain, making him uniquely qualified to bring cohesion and leadership to Ireland’s body repair sector at a time when efficiency, digital transformation, and customer experience have never been more critical.

“Our goal is clear,” said Frank Byrnes. “To raise the standard of accident repair across Ireland by building a network that prioritises quality, customer satisfaction,

and operational excellence. We’re here to support bodyshops, strengthen manufacturer relationships, and give insurers confidence in the repair process — all while putting the customer first.”

Vizion Ireland is supported by the infrastructure of Vizion Network, calling upon a strong well established team of professionals. For more information please visit www. vizionnetwork.ie.

Vizion Network’s collaboration in Ireland marks a significant step forward, we are excited to be working closely with the Irish repairers.

To join our network in Ireland and to find out more, please submit an application and we will be in touch to discuss next steps. https://vizionnetwork.ie/repairers/united

TRAIN TO GAIN

Stop assessing, and train

The future of BS 10125 compliance starts here

Unlike conventional methods that often involve repetitive assessments, Train to Gain by RWC Training not only ensures you meet BS 10125 standards, but also empowers your team with increased skills and up-to-date knowledge.

> Complete remote training and assessment

> Fresh content every three years, replacing repetitive assessments

> Eliminate travel and accommodation costs

> No on-site assessor visits

> Minimal downtime and increased productivity

> National consistency and standardisation

> Same investment, or even less than traditional reaccreditation

> Flexible payments with subscription model

CORNERSTONE TECHNOLOGIES THE INERTIA OF POSITIVE CHANGE

With the clock ticking down to Kinetic 2025, it seems fitting to shine a light on Cornerstone Technologies Ltd, who are not only exhibiting at the event, but who live and breathe the innovation and positive change it represents.

Established over ten years ago, Cornerstone are proud to train Industry professionals on a weekly basis, applying new technology for safety, quality, efficiency, and a greener Industry.

At the heart of Cornerstone is an understanding that customer safety and a repairer’s reputation are critical, these and service excellence are only achieved by staying ahead in training and technology. Cornerstone answers a distinct need to keep up with advancing technology in modern vehicles, at a time

when the pace of change is unrecognisable from when the company first began. The result is a range of leading-edge training courses and bespoke tooling, covering technical, managerial and cross-functional skills which evolve with our constantly evolving industry.

Bodyshops using Cornerstone Training report immediate, tangible benefits from day one. Often, accelerating training into other disciplines quickly after the first training experience, driving improved

Cornerstone Training delivers significant benefits to repairers, manufacturers and insurers. They’re truly ahead of the curve when it comes to the latest safe to repair technical innovations

productivity, higher morale, reduced cycle times and greater profitability, whilst ensuring the quality and safety the training provides. The Bodyshop work obviously supports that of work providers and Manufacturers too, who can rest assured that each non-structural repair is completed competently, safely and within manufacturer specifications. These robust safe repair programs also mean reduced waste and landfill, so the course really does work for everyone.

Lee Caswell, Cornerstone’s Technical Director explains, “We welcome a diverse range of trainees to our courses, including Insurance engineers as well as Bodyshop and Manufacturer technicians from various backgrounds. We encourage open, respectful discussion, and it's always rewarding to see different specialisms and generations learning from one another. The

Precision. Control. Confidence.

As Innovators of Cutting Edge Technology Cornerstone are proud to officially launch the EXT Plastic Welder

atmosphere is engaging and upbeat, yet professional— after all, participants leave not only with our accredited certification but also having gained valuable new insights.”

With 98% of attendees rating their course excellent, 5 stars! Rob Budd, Motor Repair Network Lead at Ageas, shares: “Cornerstone Training has delivered significant benefits to both repairers and insurers. They’re truly ahead of the curve when it comes to the latest technical innovations”.

Cornerstone will be exhibiting at Kinetic from 3rd–4th September at the Telford International Exhibition Centre. Visit the stand to discover how investing in Cornerstone Training can enhance safety, boost profitability, and reduce carbon emissions for your business.

Manufactured and assembled in the UK, the Cornerstone EXT Plastic Welder is designed with the repair professional in mind.

From bumper repairs to detailed plastic work, it delivers exceptional control, accuracy, and reliability every time. With advanced engineering, intuitive operation, and robust build quality, the EXT sets a new standard for plastic welding in the bodyshop.

For more information or to purchase contact us on sales@cornerstonetechnologies.co.uk or call 01482 428140

Ford Apprenticeships Built For Your Future.

In a fast-evolving automotive landscape, bodyshops need more than just the latest tools—they need talented people, ready to take on tomorrow’s challenges. The Ford Apprenticeship Programme is making it easier than ever for businesses to recruit, train, and retain the skilled professionals who keep the industry moving.

From paint technicians to business administrators, Ford’s current apprenticeship pathways offer a clear route for new talent to enter and grow within the sector. These programmes cover core roles such as Vehicle Damage Paint Technician, Bodyshop Parts Advisor, Bodyshop Business Administrator, and Customer Service Advisor. And the ambition doesn’t stop there—by 2026, Ford will introduce additional apprenticeships for Vehicle Damage MET Technician, Panel Technician, and Vehicle Damage Assessor, helping businesses stay ahead of the curve.

Ford takes the hassle out of recruitment with a FREE service that covers advertising, telephone

interviews, and signing up new apprentices. Once onboard, apprentices benefit from specialist e-learning with FordLearn and hands-on training in partnership with RWC Training, ensuring they receive both technical know-how and practical experience.

Funding the future workforce is also straightforward. For smaller businesses with under 50 employees, training for apprentices aged 16 to 21 is fully funded by the government. Those recruiting apprentices aged 22 or older need only contribute a small portion of the cost, with the government covering 95%. Larger, levy-paying employers can use their apprenticeship levy to fund training and

LAUNCHING AT

Apprenticeships are not just about learning a trade—they’re about building futures. With Ford, repairers will get the support they need to grow, and individuals gain the skills to thrive.

Apprenticeship Pathways

Available Now

Our current apprenticeship programme provides a range of specialist routes tailored to support the diverse needs of the modern bodyshop. These include:

Vehicle Damage Paint Technician

Bodyshop Parts Advisor (Supply Chain Warehouse Operative)

Bodyshop Business Administrator (Business Administration)

Bodyshop Customer Service Advisor (Customer Service Practitioner)

These pathways are designed to create confident, capable professionals ready to thrive in the automotive repair sector.

Looking Ahead:

Expanding Our Apprenticeship Pathways by 2026

assessments. On top of this, employers may be eligible for a £1,000 incentive for each apprentice aged 16 to 18, or for those aged 19 to 24 who have an education, health and care plan or have been in care.

There’s no upper age limit for a Ford apprenticeship, opening opportunities for anyone over 16 who is ready to start or switch careers. For bodyshops, this means new recruits or existing team members can both benefit from structured development and support.

With free recruitment, specialist training, generous funding, and real incentives, Ford is committed to building the next generation of automotive professionals. If you’re ready to future-proof your business, now is the perfect time to discover what a Ford apprenticeship can do for you.

For more information about Ford Apprenticeships and how they can support you, please get in touch call 01235 553296 or email: dcoop167@ford.com

As we continue to invest in the next generation of talent, we are excited to expand our apprenticeship programme with three new specialist pathways set to launch by 2026:

Vehicle Damage MET Technician (Mechanical, Electrical and Trim)

Vehicle Damage Panel Technician

Vehicle Damage Assessor

These additions will enhance our offering and provide even more opportunities for individuals to gain industry-recognised skills in key areas of vehicle repair and assessment.

MILESTONES AND MOTORS

ADIL’S END OF TREATMENT BELL RINGS IN SPORTS CAR EXCITEMENT

There are few moments in life as powerful as the ringing of the end-oftreatment bell—a tradition that marks the conclusion of a child’s battle with cancer. For 8-year-old Adil from Kensal Green, this milestone meant more than just the end of gruelling leukaemia treatment; it was a symbol of resilience, joy, and the beginning of a new chapter surrounded by those who love him.

Adil’s journey began when he was just three years old. “Our happy, bubbly baby was tired and sad all the time,” recalls his mum, Mariam Ashfari-Nazr. “Our whole world changed overnight. He just wanted to be like other children.” Diagnosed with acute lymphoblastic leukaemia, Adil’s childhood quickly became a cycle of hospital stays and chemotherapy, with the challenges of treatment compounded by the isolation of the COVID pandemic.

Declared cancer-free in 2021, Adil’s dream was simple: to celebrate this victory with his friends and family, something that restrictions had made impossible for years. But with the help of Make-A-Wish UK, Adil’s long-awaited wish finally came true at King Solomon Academy in Marylebone. His school community rolled out the red carpet, lit up his name in glowing letters, and even arranged a feast from his favourite restaurant, KFC.

In an emotional speech in front of 200 guests, Adil shared, “When I got sick I was three years old. I was too young to understand. But now I do. Being cancer-free makes me happy – thank you everyone!” The celebration was more than just a party; it was a testament to the power of hope, community, and the importance

Kinetic’s Main Charity Partner for 2025

of making every milestone count.

Kerry Phillips, Adil’s Wishgranter at Make-A-Wish UK, reflected on the day: “To be able to make Adil’s wish come true, after everything he’s been through, is an incredible feeling. At Make-A-Wish UK we are dependent on donations to make wishes come true for children like Adil who is just one of 63,000 children in the UK living with critical illness. We’re very grateful to everyone who supports us to make these wishes come true, and we hope that today has created memories for Adil and his family to treasure forever.”

For Adil’s family, the event marked the end of a painful chapter and the start of a brighter future.

“After what we’ve been through for the past three and a half years, the chance to be together with his friends is a real celebration,” Mariam said. “Dealing with a lifethreatening illness was very hard for all of us to accept, and now we are united as a family again. Thank you, Make-A-Wish UK.”

As Adil rang the bell, surrounded by cheers and applause, he reminded everyone in the room and beyond that happiness, hope, and togetherness are the greatest triumphs of all.

This year, Kinetic is proud to support Make-A-Wish UK as one of our main charity partners. Throughout the two days, you’ll have opportunities to donate and discover more about the incredible work Make-A-Wish does for children and families across the UK.

All meals at Kinetic are complimentary. If you are able, we kindly ask you to consider making a small donation to support our chosen charities and help make more wishes come true.

SHAPING THE FUTURE OF VDA'S

AutoFlow, the leading repair management system in the automotive industry,has been successfully implemented at Nottingham College to support and enhance its vocational training programmes, specifically for students training as Vehicle Damage Assessors (VDAs).

The integration marks a significant step forward in the college’s commitment to delivering industryrelevant, hands-on education. As VDAs play a critical role in the repair process, understanding and working with systems like AutoFlow is essential for students preparing to enter the workforce.

“AutoFlow represents around 50% of a VDA’s day-today responsibilities,” said Josh McAree, AutoFlows Head of Sales, and CX “By training with our system, students gain real-world experience that mirrors the workflow of professional repair environments.”

Nottingham College, one of the UK’s largest further education providers, continues to invest in technologies that prepare students for employment. The addition of

AutoFlow to its training suite bridges the gap between theory and practice, giving learners the tools and confidence to succeed in a modern bodyshop setting.

“This installation is a big step in aligning our curriculum with industry standards,” said Darren Furmidge, Learning & Skills Trainer. Nottingham College. “We’re excited to offer our students access to software that’s widely used across the sector, giving them a head start in their careers.”

”At EMTEC, we are committed to staying at the forefront of training excellence, and this partnership with Autoflow exemplifies that commitment.”

”Our transition to Autoflow was seamless, thanks to the exceptional support from the Autoflow team. We would like to give a special thanks to Rachael Jobburn, whose in-

We’re excited to offer our students access to software that’s widely used across the sector, giving them a head start in their careers.

depth knowledge and hands-on approach ensured that the system was tailored specifically to meet the needs of EMTEC.”

”Her expertise and dedication to understanding our unique requirements have made a meaningful impact on our training operations. Additionally, we owe a huge thanks to Rex Ellison, who has led the installation process from the beginning, ensuring everything was set up perfectly and tailored to our needs and adapting the Autoflow system to be used in a training environment.”

AutoFlow’s installation supports the college’s broader mission to provide vocational education that is not only comprehensive but immediately applicable in employment settings. As the industry moves toward greater digitalisation, tools like AutoFlow are essential for building a skilled and future-ready workforce.#

internationally recognised as a leading provider of automotive training.

Workshops with up to 6 vehicle capacity.

Excellent partner programme including Aston Martin, Ferrari, Hyundai

Tailored Training Packages

Hydrogen and Electric vehicles facilities.

BOOST YOUR CSI

5 QUICK TIPS FOR WINNING CUSTOMER FEEDBACK

In today’s customer-driven environment, every point on your CSI matters. Positive feedback is not only a reflection of excellent service, but it also helps your bodyshop build reputation and win future work.

By ensuring customers can receive and respond to feedback invitations, keeping them informed at key stages, learning from recurring issues, and involving your entire team, you’ll make a real difference to your CSI results. These simple steps can help turn satisfied customers into loyal advocates, driving growth and success for your bodyshop.

Here are five actionable steps you can take to improve your CSI score and encourage customers to share great feedback—simply by making the most of the tools already at your fingertips.

Make Sure Customers Receive Their Feedback Invitation

The first and arguably most important step is ensuring that every customer receives their invitation to leave feedback.

Cortex, automatically sends a feedback request to the customer once their repair job is completed. However, this system relies on having the correct contact information, especially an up-to-date email address.

It’s vital to double-check the customer’s email and mobile at the point of vehicle booking. Not only does this ensure they receive the feedback invitation, but it also enables them to get timely updates from the system and your team throughout the repair process.

Tip: You can verify available communication channels for each customer by checking their Cortex repair card.

Why Your Status Updates in AutoFlow Matter

Your attention to status updates in Autoflow is crucial to the progression of every repair. The “Collected” or “Closed” statuses are not just administrative—they act as triggers for customer feedback invitations.

Identify and Address Recurring Complaints

Listening to customer feedback also means learning from it. Take time to review recent feedback and identify the top three or four most common complaints.

Once you have these, conduct a root cause analysis. Group the issues into broader themes, such as “speed of initial response” or “keeping customers updated,” and prioritise them by frequency. Assign responsibility for addressing each area, so there’s always clear ownership and accountability within the team.

Keep Customers Informed With Timely Updates

One of the most effective ways to secure positive feedback is to keep your customers in the loop. Proactive and personalised updates reassure customers that their repair is progressing smoothly and make them feel valued.

The Cortex traffic light system helps with this. If you see a job status in amber or red, it’s an indicator that the customer is due for an update. Reaching out at the right moment, rather than waiting for the customer to chase you, can make all the difference in their experience.

Engage the Whole Team

Improving your CSI score is a team effort.

Make sure everyone in the business understands the latest feedback results and why they matter. Discuss how feedback directly impacts your reputation and customer loyalty. By raising awareness and encouraging every employee to take personal responsibility for customer satisfaction, you create a culture that consistently aims for higher standards—and better scores.

FROM HULL TO THE NATIONAL STAGE:

A JOURNEY OF GRIT, GROWTH, AND GLORY.

Joshua Edwards | Application Support Specialist | Vizion

As the 2025 wheelchair rugby league season wraps up, few stories are as inspiring as that of Josh Edwards. A rising talent whose dedication, perseverance, and love for the sport have earned him a place among England’s elite.

This season marks the start of his third year with the Hull FC Wheelchair Rugby League Team, a year of challenges, growth, and unforgettable moments. Despite Hull finishing at the bottom of the league table in 2024, they did push the teams very close, and are looking to have a positive 2025 season.

“The results may not have gone our way,” he reflects, “but our determination, the fight in every game, and how we’ve grown as a team — that’s what really mattered.”

The journey wasn’t just about competition, but giving back to the sport. Josh took on a mentorship role, helping coach Hull’s junior and development squads. The highlight? Seeing some of the juniors get called up to the first ever Future of England Junior program, a proud moment shared with Hull FC coach Mike.

Off the pitch, he immersed himself in the wider rugby community, attending events, lending support, and connecting with players from across the country.

“Being part of this sport is about more than what happens during the game — it's the friendships, the community, and the shared love for rugby league.”

The 2024 season ended on a high with Hull’s first Community Foundation Awards, a special celebration bringing together the club’s inclusion and women’s teams. In a fitting tribute to his hard work and impact, he was named Coaches Player of the Year — a moment of recognition that meant the world.

But the biggest milestone came after months of intense trials and near-misses. Following a final opportunity to impress at the Futures of England game in York, he received the news every player

dreams of: he had made the England Wheelchair Rugby League squad for 2025. “After all the hard work, it feels incredible to say I’m officially part of the England squad. It’s a huge honour , and I’m ready to give it everything.”

He also credits the vital support that made this journey possible, offering heartfelt thanks to Vizion Network, Vizion Vehicle Solutions, and AutoFlow for backing him throughout the year.

From tough league games to national trials, community coaching to award wins, this season is one of transformation — and it’s just the beginning, with currently 1 win and 1 loss. With his sights now set on international success, one thing is clear: the best is yet to come.

REX | CHIEF MEET & GREET OFFICER TURNERS BODYSHOP

Owner Thomas Turner – Managing Director

Age 2

Sex Male

Breed German Shepherd

Favourite Toy Pudsey teddy

Favourite Food/Snack Anything a human’s eating

Favourite place to visit Anywhere with water

What job do you do in the Bodyshop

Chief Meet and Greet Officer – Rex takes his role seriously, making sure everyone gets a warm welcome!

Describe your day with Turners

Rex starts his day making the rounds to say hello to the team, keeping an eye out for any customers or suppliers who need a friendly greeting (and possibly a cuddle). After all the excitement, you’ll usually find him catching up on some well-earned naps before doing it all again. If there’s water nearby, you can bet Rex is first in!

EMPLOYEE INFOCUS:

JAMES GARNER

SUPPORT MANAGER AT AUTOFLOW

Can you tell us about your career journey and how you came to join AutoFlow?

Sure. I started working in Telecoms when I was 18, and bounced around different roles before eventually stepping up as Account Manager which I think was a key moment for me. I learnt a lot about handling pressure, building strong relationships with people and staying calm when things got hectic. It kept me challenged for a while, but I started to feel like I was going through the motions. I’ve always had a big interest in music, cars, and tech, so I began exploring what other opportunities were out there - I wanted to follow my passions in life and even toyed with the idea of opening a record shop at one point!

I remember the morning I got the call about AutoFlow. It was out of the blue from a recruiter, and it instantly felt like a good fit, not just for my skillset, but also for the stuff I genuinely care about. It was a chance to work in an industry I love, while still doing what I do best: helping people.

What attracted you to the support function in the automotive industry?

A: Honestly, it just clicked. Cars and tech are my dream combo, so when I saw a chance to bring my background into the sector, it felt like a no-brainer. I’ve always enjoyed solving problems and helping

people out, especially when things get a bit technical. Support is one of those areas where you genuinely get to make a real impact every day. Doing that in a space I’m passionate about makes it all the more enjoyable.

What does a typical day look like for you as Support Manager at AutoFlow?

A: Most mornings start with a coffee (black, always) and a quick check of emails and messages to get a feel for what’s happening. Then I like to catch up with the team - just a check-in to make sure everyone's doing alright and to tackle anything urgent right off the bat.

The rest of the day is usually a mix of meetings, coaching, and digging into what’s going on behind the scenes – that could be reviewing support trends, chatting with product teams, or looking for ways to smooth out our processes. No two days are the same, and that’s one of the things I love most. There’s always something new to figure out or improve.

What’s the most rewarding part of leading the support team?

I would say watching people grow. It’s incredibly satisfying to see someone handle a tricky situation with confidence or step up to support a teammate without being asked. Knowing I’ve helped build an environment where that happens is something I’m really proud of.

Our team has a great vibe - we work hard, we’ve got each other’s backs, and we don’t take ourselves too seriously. There’s a real sense of camaraderie, and that makes even the tough days feel a bit lighter.

How do you approach building a strong support culture within your team?

For me, it’s all about creating an environment where people feel heard, supported, and motivated. I make a point of checking in with everyone regularly, not just about tasks, but about how they’re feeling. It’s important to me that people feel comfortable being open and know they’re part of a team that truly values their input.

We also do a lot of knowledge sharing and shadowing which helps the team “level up” together and most importantly, I’m a firm believer in work-life balance. The Support function can be intense, so I try to make sure everyone’s taking proper breaks and not burning out. When the team’s looked after, the results speak for themselves.

What challenges have you faced in your role and how have you overcome them?

I stepped into this role during a pretty hectic timesupport demand was spiking, and call volumes were through the roof. Customers were frustrated, and so was the team. It was a tough intro to be honest, but I knew we could change how we were working.

We got smarter by putting clearer roles in place, so people had true ownership of specific areas and then we ramped up our training and encouraged team members to lean on each other more.

So, over time, things started to settle. Calls became more manageable, the team grew more confident, and customers started noticing the difference. It was a challenge, for sure, but it pushed us to be better and more resilient as a team.

How do you see the support function evolving as AutoFlow continues to grow?

I think Support will become more digital and more proactive. We’re already seeing fewer phone calls and more emails, and I expect that trend to continue with things like live chat and self-service tools becoming more common.

Our priority is to give customers what they need, when they need it—without always having to wait on a phone call. That frees us up to focus on the more complex stuff, where we can really add value.

More than anything, I see our team evolving from just “fixing problems” to helping customers get the most out of the platform. That’s where we can make

the biggest impact as AutoFlow keeps growing. In your view, how does AutoFlow differentiate itself in the market when it comes to customer support?

A: I think it comes down to how much we genuinely care. We know our customers rely on AutoFlow to keep their businesses running smoothly, so we take it seriously when something’s not right. Solving problems quickly is one thing, but it’s also about doing it the right way. If something’s going to take time, we’re upfront about it. Transparency and keeping people in the loop are so important so our customers know they’re being looked after. And that’s by real people who “get it” and who won’t stop What recent initiatives or improvements in the support team are you most proud of?

One thing I’m really proud of, is how we’ve upgraded our phone and service desk systems. It might not sound super exciting, but it’s made a huge difference! Things run smoother now; tickets are tracked better, customers get answers quicker, and the team feels more in control.

Another big win has been how we’re rolling out software updates. We’ve made the process way more structured and easier for customers, which helps them stay ahead with the latest features without feeling overwhelmed. It’s all about making things simpler and more supportive.

What excites you most about the future direction of AutoFlow and your role in shaping it?

Well, there’s a lot to be excited about, but the Elevate learning platform stands out for me. Giving customers the tools to learn and troubleshoot on their own terms is a big step forward and means we can spend more time helping with the deeper, more valuable stuff.

Moving to the cloud is another game-changer for me. It means we are more flexible, and I can make sure the team react faster, scale more easily and give a better user experience overall.

And with more advanced analytics coming into play, we’ll be able to help customers unlock the insights that can really move the needle for their business. Being part of the team that supports that journey, helping people make the most of these tools, that’s what keeps me excited about what lies ahead.

DEEP DIVE INTO YOUR DATA

We have been on a mission to create a more digitalised crash repair industry for more than 20 years. The ability to access and utilise actionable insights has never been more critical to our customers and their customers.

AutoFlow Analytics

intuitive suite of dashboards provide a comprehensive view of operational performance, providing meaningful insights.

AutoFlow’s innovative new analytics tool is transforming the way bodyshops view, interpret, and leverage data, offering a flexible and future-ready platform that adapts to the needs of bodyshops, and groups of all sizes.

At the core of this solution lies a commitment to delivering clarity, precision and control. AutoFlow's Analytics intuitive suite of dashboards provide a comprehensive view of operational performance, providing meaningful insights, whether it's monitoring sales, K2K and cycle times, tracking parts procurement efficiency or analysing technician productivity – all in real-time.

AutoFlow’s carefully designed dashboards are not the only exiting feature to AutoFlow Analytics; by the middle of 2025, customers will be able to unlock their data to build their own dashboards to focus on the metrics that matter most to their specific processes and operations.

Flexibility is where this new platform truly shines. By introducing advanced cross-filtering capabilities, AutoFlow allows users to drill deeper into their data, uncovering trends and identifying opportunities for improvement with ease. A single click can transform a high-level overview into a detailed analysis, enabling bodyshops to explore performance across their business and take decisive, informed action.

AutoFlow has also ensured that sharing insights is as seamless as accessing them. The tool’s export functionality simplifies reporting, enabling businesses to generate and distribute data in a variety of formats. Whether presenting key findings to senior management or collaborating with external

stakeholders, the process of turning raw data into actionable information is quick, efficient, and secure. Security is equally important in today’s data-driven world. Recognising the need to balance access with accountability, AutoFlow Analytics incorporates rolebased access controls that ensure each user sees precisely the information that is relevant to their role. From senior management reviewing strategic KPIs, to technicians tracking specific repair metrics, the platform delivers clarity without compromise.

What sets AutoFlow’s Analytics apart is its ability to evolve with the needs of its users. As the demands on bodyshops continue to shift, this platform provides the flexibility to adapt, offering the tools needed to remain agile and data-driven. Bodyshops can access meaningful insights in real time, optimise work flows, and identify opportunities for increased efficiency and profitability—all within one powerful, user-friendly solution.

UNLEASH THE POWER OF DATA

This is more than just analytics; it’s a step towards the future of bodyshop management. With a focus on customisation, advanced filtering, seamless reporting, and controlled access, AutoFlow’s tool provides clarity and precision where it’s needed most. In a competitive marketplace, it is empowering bodyshops to make smarter decisions, reduce downtime, and drive sustained growth.

AutoFlow’s latest development is not only reshaping how data is viewed—it’s redefining what bodyshops can achieve with it.

To find out more about AutoFlow’s Analytics solution and our range of innovative support systems, simply scan the QR code or click the button below.

AutoFlow will also be exhibiting at Kinetic’25, where we’ll be demonstrating all our solutions and sharing exclusive insights into future systems. Don’t miss the opportunity to see what’s next in automotive technology!

AutoFlow’s latest development is not only reshaping how data is viewed—it’s redefining what bodyshops can achieve with it.

BYD DOLPHIN SURF

THE FUN, FUTURE-READY EV LANDS IN THE UK

BYD, global leader in new-energy vehicles, has launched the all-electric DOLPHIN SURF in the UKcombining affordability, innovation, and city-friendly style in a truly gamechanging hatchback.

The DOLPHIN SURF is designed for the modern city, with sporty looks, agile handling, and an impressively spacious interior. At just 3,990mm long, this compact EV glides through tight urban streets, yet offers a roomy cabin and 308-litre boot rivaling much larger cars.

Built on BYD’s advanced e-Platform 3.0, the DOLPHIN SURF features the revolutionary Blade Battery (30kWh or 43.2kWh), offering up to 200 miles WLTP combined range (305 miles city). Rapid DC charging means 10-80% in just 30 minutes, while threephase AC charging is standard. Power options include a 65kW or punchy 115kW motor, making it both fun and efficient.

Inside, four adults ride in comfort, with clever storage (20 compartments), heated and power-adjustable seats (on Boost/ Comfort), and three ISOFIX points for families. The 10.1-inch rotating touchscreen features Apple CarPlay, Android Auto, voice control, and NFC keyless entry plus remote pre-conditioning and Vehicle-to-Load tech for powering devices on the go.

Safety is paramount, with high-strength steel construction, advanced driver-assistance systems, multiple airbags, and full connectivity. Even entry-level models come packed with features: adaptive cruise control, LED lighting, rear sensors, vegan leather, and more. Top trims add 360-degree cameras, wireless charging, and premium comforts all at exceptional value, with prices from just £18,650 OTR.

The BYD Dolphin Surf is available to order now, with a six-year vehicle warranty and eight years for the battery and electric motor. Deliveries start this summer.

Ready for the future of urban driving? The DOLPHIN SURF brings fun, space, and smart tech to city streets without compromise.

FORD RANGER PLUG-IN HYBRID (PHEV) DELIVERING UNCOMPROMISED CAPABILITY, WITH EVEN GREATER EFFICIENCY.

The new Ranger Plug-in Hybrid combines Ford’s renowned pickup capability with advanced hybrid technology, delivering electric power for the road and worksite.

With up to 43 km of zero-emission driving and lower ownership costs, the Ranger PHEV offers an impressive 697 Nm of torque, the highest ever for a production Ranger—plus 281 PS, 3.5-tonne towing, and up to a 1-tonne payload.

For the first time, Ranger PHEV features Pro Power Onboard, supplying up to 6.9 kW of electricity directly from the battery, perfect for powering tools and equipment wherever you are.

Ranger PHEV can do everything Ranger does, with the added benefit of versatile electric power for more torque than ever, driving with zero tailpipe emissions in the city or running a worksite in the wilderness.

FORD TRANSIT POWERING THE PROS

YESTERDAY, TODAY AND TOMORROW

By Hans Schep, General Manager, Ford Pro, Europe

Our legendary Transit commercial vehicle celebrates its 60th anniversary in 2025, marking six decades of loyal service to businesses and communities around the world.

Since the first vehicle left the production line in 1965, Transit has become a byword for getting the job done – reliably and efficiently. Fast forward 60 years, and a new generation of connected and electrified Transit vans is raising productivity to a new level.

Commercial vans provide the backbone for the economy – supporting €1 trillion in economic activity across Europe alone – and Ford Transit vehicles play a significant role in the lives and jobs of millions of people. From getting workers to a building site, to keeping our stores stocked and delivering goods to our doors, or even rushing a patient to hospital, people depend on Transits to keep the world moving.

PEUGEOT E-3008 & E-5008

PEUGEOT POWERS AHEAD WITH DUAL MOTOR E-3008

& E-5008

PEUGEOT is upping the ante in the electric SUV market with the introduction of a powerful Dual Motor all-wheel drive option for its E-3008 and E-5008 models. Delivering a combined 325hp and 509Nm of torque, this new flagship powertrain offers electrifying performance alongside

The new Dual Motor Launch Edition is available to order now, with first deliveries expected from Q4 2025.

It joins the current Electric 210 and Long Range 230 variants, giving UK buyers more choice than ever across PEUGEOT’s 12-model electric line-up—a range that helped nearly double the brand’s EV sales in 2024. At the heart of the Dual Motor system is a 213hp front motor paired with a 112hp rear motor. This setup not only boosts performance—0-62mph in 6.0 seconds (6.5s for the E-5008)—but adds all-wheel drive confidence in all conditions. With four drive modes (Normal, 4WD, Sport, Eco), drivers can tailor the vehicle's behaviour for efficiency, traction or performance.

Backing this up is a 73kWh battery, offering a range of up to 303 miles (E-3008) or 289 miles (E-5008), and charging from 20% to 80% takes just 30 minutes on a rapid DC charger. An 11kW onboard charger comes as standard, and Hill Assist Descent Control further enhances capability on tough terrain. With sharp styling, dynamic handling, and serious electric performance, PEUGEOT’s Dual Motor E-SUVs are designed to satisfy drivers who want it all, power, poise and practicality.

VAUXHALL GRANDLAND

VAUXHALL POWERS FORWARD WITH NEW GRANDLAND ELECTRIC AWD

Vauxhall’s electric ambitions take another leap in 2025 with the reveal of the Grandland Electric AWD – the brand’s first fully electric all-wheel drive model. Building on the success of the Grandland line-up, this new addition blends performance, practicality, and eco-conscious design into one striking SUV.

Already available with electric and hybrid options, the Grandland now gains enhanced capability thanks to an advanced AWD system. A dual-motor setup delivers a combined 325PS and 509Nm of torque, launching the car from 0-62mph in just 6.1 seconds. A 73kWh battery provides up to 311 miles of range (WLTP), with rapid charging (20–80%) achievable in just 26 minutes.

Four driving modes – Normal, AWD, Sport, and Eco – give drivers the flexibility to tailor performance to conditions, from everyday efficiency to dynamic handling. Intelligent damping technology and bespoke tuning ensure the Grandland remains responsive, stable, and composed across all terrains.

Design-wise, it’s classic Vauxhall with a futuristic twist: the signature 3D Vizor grille, illuminated Griffin badge, and Intelli-Lux HD lighting system elevate its

bold presence. Unique aero elements and 20-inch two-tone wheels help achieve a segment-leading drag coefficient of just 0.278 Cd.

Inside and out, the Grandland Electric AWD reflects Vauxhall’s Greenovation approach, with embossed badging replacing chrome and aerodynamic tweaks reducing environmental impact without sacrificing style.

As Managing Director Steve Catlin put it, this new flagship “ensures that our customers can enjoy maximum efficiency and safety in diverse conditions –combined with plenty of driving fun.”

The future of family-friendly electrification just got a whole lot more exciting.

THE FUTURE JUST ARRIVED

Omoda, the avant-garde sub-brand from Chery, continues to disrupt the mainstream with the introduction of the OMODA 9 a premium allelectric SUV that blends cutting-edge technology with sleek design and surprising practicality.

From first glance, the Omoda 9 makes a statement. Its bold, aerodynamic silhouette, illuminated grille, and seamless LED lightbar announce its arrival as a new-age flagship. Futuristic without being overstyled, it’s a car that feels like it’s been beamed in from tomorrow.

Inside, the cabin leans heavily into tech luxury. Twin curved 15.6inch displays dominate the minimalist dashboard, while sustainable materials and ambient lighting create an upscale, calming environment. AI-assisted controls, voice command features, and over-the-air updates come standard, aligning Omoda with the likes of Tesla and NIO.

PERFORMANCE DOESN’T TAKE A BACK SEAT EITHER.

The Omoda 9 is powered by a dual-motor AWD setup capable of delivering instant torque and a 0–62 mph time under five seconds. With a projected range of over 350 miles (WLTP) and ultra-fast charging capability, this SUV is built for real-world use, not just showroom admiration.

Safety is another highlight, with Level 2+ autonomous driving features, advanced driver monitoring systems, and a full suite of ADAS tools making the Omoda 9 not just smart but sensible.

In short, the Omoda 9 isn’t just a bold new chapter for the brand, it’s a compelling contender in the premium EV space. Stylish, intelligent, and future-focused, it proves that you don’t need a legacy badge to build something remarkable.

PRASCO UK CELEBRATES 20 YEARS OF SUPPLYING QUALITY AUTOMOTIVE PARTS

Prasco UK is proud to celebrate 20 years of unremitting service to the vehicle repair industry—two decades defined by commitment to quality, reliability, growth and lasting customer partnerships.

What began as a modest start-up has grown steadily under the leadership of Managing Director Kelvyn Waugh. Year on year, Prasco UK has expanded its presence and built a strong reputation for responsiveness, product availability, and an unrelenting focus on meeting the evolving needs of today’s repairer.

Operating from its 80,000 sq ft distribution centre in Thorne, Doncaster, Prasco UK now handles over 5,000 orders each week. With a dedicated team of more than 90 employees and a fleet of 40 delivery vans, the company offers next-day delivery on all instock items ordered before 5pm.

At the core of the business is an extensive range of independently certified non-OE replacement parts—a product portfolio that continues to grow in response to industry demand. This includes a rapidly expanding selection of electric vehicle components, particularly for Tesla, and emerging brands like BYD and MG. In addition, Prasco UK maintains a comprehensive offering for well-established marques such as Ford, Vauxhall, Kia, and Volvo, as

well as the full ranges from groups like Stellantis and Volkswagen.

“Reaching this milestone is a testament to the relationships we’ve built and the dedication of everyone involved at Prasco UK,” said Kelvyn, “It’s amazing to think this journey began with just three of us operating out of a small unit with a single van. I always believed that by offering a personal service and sourcing the right products, we could succeed— and here we are, still growing. In fact, each of the past few years has been our best yet, which speaks volumes about the service we provide.”

“Our customers depend on receiving the right parts, at the right price, and of the highest quality to ensure every repair is as efficient and profitable as possible. That’s why we continually invest in our logistics, IT systems, and warehousing operations. Just as importantly, our procurement team listens closely to customer needs, sourcing exactly what’s required to maintain what we believe is a truly industry-leading level of service.”

“On May 1st, the DEBRA swim team and I donned our wetsuits once more and got back in the water. This time we swam to France and then back again! Our motivation? My friend, wee Isla Grist, who lives with recessive dystrophic epidermolysis bullosa. It was super tough. We did complete the challenge though and raised awareness of EB and muchneeded funds.

We are so grateful for all the support we received with this latest challenge. The money raised will help Isla and other children and adults living with this cruel condition. But we haven’t beaten this yet. The mission to stop the pain of EB must continue.

We have started our drug repurposing journey but there are many more drugs that need to be tested. The more drugs we can test, the more likely we are to secure approved drug treatments. These treatments could help stop the extreme pain of EB.

There are also members of the EB community who need enhanced EB healthcare and community support right now to improve their quality of life.

Please continue to support us in any way you can. Thank you”

Graeme Souness

Graeme Souness CBE DEBRA UK Vice President

GOT A QUESTION AT KINETIC? USE JUST ASK!

Kinetic is packed with insightful conferences, exhibitions, and networking opportunities. We know the content may spark questions or you might arrive with topics you’re eager to discuss.

That’s where our Just Ask service comes in. Anyone attending Kinetic can use this platform to submit questions directly to the Vizion team. We’ll answer individual queries and, where possible, address popular questions live on stage or in person.

How to ask a question:

Simply scan the QR code or use the link below. Our team will monitor submissions, review your questions, and ensure you get the answers you need.