Vizion Focus 2025

ISSUE 9 | MARCH 2025

Kinetic'25 Think bigger. Forget limits. Embrace the idea of endless possibility.... It will change you.

Clarity The most reliable and trusted repair feedback in the industry.

How to be E.P.I.C. Evolve Positively with Integrity and Compassion ARIES Powering the industry sustainability footprint

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Kinetic 25 Think bigger Forget Limits

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Future Vizion

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AutoFlow Analytics Deep dive into your data

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Clarity.

Simple , honest repair feedback.

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ISO 27001 Protecting people, processes, and technology.

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GREEN EARTH INITIATIVE A shared Vizion continues to take root

Time to Focus 16

How to be E.P.I.C.

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Votre Ford, Votre Choix.

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Time to Shine

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ARIES

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Our Brand Update

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FT1000 Award

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Leapmotor site launch

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Our philosophy

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Kinetic Update

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Vizion Clarity

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Vizion Values

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Green Earth Initiative

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Future Vizion

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Vizion Inform

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AutoFlow Pulse

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AutoFlow Analytics

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AutoFlow -Meet Josh

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ISO 27001

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Vizion Academy

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Your Ford, Your Choice

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Socially Aware

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Time to Shine

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Vauxhall - Electric Car

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Leapmotor C10

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Citroën Hybrid

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Ford Puma Gen-E

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All Electric Ford Capri

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Nissan's Ariya NISMO

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BYD Sea Lion 07

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Meet the Team 3

Powering the industry sustainability footprint In an ever-changing world it is our collective responsibility to collaborate for positive change, and there are few responsibilities more important at this time than those to our environment. We must work together to consider our actions, to ensure unintended consequences are eliminated and we define successful outcomes.

The automotive industry has been closely aligned to PAS2060 for some time.

This has been viewed as a good start by many, to create a mechanism to measurably reduce carbon and provide transparency. As some will know PAS2060 is now in run off and will no longer be an officially recognised standard by the end of 2025.

This change presents us with a collective opportunity to collaborate, taking what we have learned during PAS2060, to devise an effective, and collectively supported standard for everyone.

A number of companies have come together with this in mind, combining thoughts and expert

Accident Repair Industry Environmental Standard

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opinion to help take this thinking forward. All are contributing to the outcome with an equal voice, to ensure the support, inclusivity, and promotion of all now and in the future.

Our mission is to collaborate to achieve a standards framework, where everyone can participate in the delivery of measurable carbon reduction, regardless of their company size and resources.

Our sector, country, planet is on a journey of environmental reform, that is incredibly important.

For more information regarding ARIES please email enquiries@arieshub.co.uk

Vizion Brand Update Vizion is the embodiment of customer-centric repair excellence and the definition of cutting edge technology for positive change.

Our logo is our identity, and represents us across the world. It symbolises our love for (and obsession with) our industry and technology.

Digital First, Data Led, Exceptional Outcomes Our brand is a symbol for innovation, industry leading solutions and most trusted, purpose-driven technology companies in the world, building innovative solutions that address our clients’ most complex digital transformation needs. So we have updated our tagline to be inline with our purpose, what we represent and our aspirations

Digital First, Data Led, Exceptional Outcomes.

Digital First, Data Led, Exceptional Outcomes

We have also consolodated our enitre collective of brands into a comprephensive brand guideline booklet For more information on our brand development or if yiou require our logos in any format get in touch with our marketing team.

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It's official

Vizion is one of Europe's Fastest Growing Companies.....again Vizion is thrilled to announce that we have been listed by the Financial Times, FT1000 Europe’s Fastest Growing Companies Report 2025, marking this our fifth consecutive year on the list.

In partnership with Statista, the Financial Times annual report identifies the top 1,000 European companies with the highest organic revenue growth.

Our inclusion here and growth results for 2021 to 2025 also qualified us for the FT Ranking: Europe’s Long-Term Growth Champions, one of only 5 UK business to enter the top 20 in 2025’s special report.

Chris McKie, co-founder, and Chief Executive Officer of Vizion said “The team works extremely hard to deliver our successes, which have been phenomenal, exceeding all expectations. That team extends beyond the boundaries of Vizion and involved more business and people than I could possibly name, so I will just say thank you, you know who you are. Through constant innovation

and unwavering commitment and loyalty, we continue to drive the business forward together.

Ensuring success through positive change, not only within the business, but also within ourselves.

The trust and confidence that our clients and partners place in us is humbling and allows us the autonomy to do our very best for them, driving us forward to collaborative successes.

Digital first and data led, diversity and sustainability in thought and action, underscores our commitment to all. Being recognised for this by the Financial Times, for what is now a record 5th year is fantastic for us all. As we set our sights on ambitious goals for 2025 and beyond, we are ready to continue to push the boundaries of innovation and take us all to even greater heights and successes!"

1000 EUROPE’S FASTEST GROWING 2021-2025 COMPANIES The FT1000, compiled by The Financial Times in partnership with Statista, is an esteemed annual list that shines a spotlight on the fastest-growing companies across Europe.

This comprehensive ranking identifies businesses that stand out for their exceptional growth over a defined period, highlighting not just their financial achievements but also their ability to scale operations and innovate in their respective industries. The selection process for the FT1000 involves rigorous analysis and research, 6

considering thousands of companies to uncover those with the highest compound annual growth rates. Being listed in the FT1000 is a recognition of a company's resilience, innovation, and commitment to excellence, marking it as a leader in its field and setting a benchmark for success in the European business community.

Leapmotor is the latest addition to the Stellantis accident repair programme The Vizion development and creative teams are in the final stages of launching the latest customer website for Leapmotor, ensuring customers are kept informed and have full visibility of their repairs, with direct access to the repair process 24/7.

Customers need consistent information and constant access, making real-time updates essential.

Vizion’s intelligently integrated solution allows various services to work together seamlessly, delivering consistent customer service, automating more processes, and removing the complexity and frustration from the repair journey.

Depending on the repair's progress, the portal will present relevant options to the customer through a fully immersive, brand-aligned hub personalized to the customer and managed by the repairer.

The Leapmotor site is the 10th Stellantis Accident Assist site to go live.

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As seen in

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Constant innovation is core to our philosophy, remaining ahead of the need is key to success.

We make significant use of machine learning driven efficiencies for our operations, and those of our clients and partners.

Chris McKie Chief Executive Officer Vizion Network Limited Big data analytics allows us to scale quickly and remove low value tasks, reducing the restraints of inefficient processes, allowing faster strategically engagement with financial opportunities.

Horizon scanning is essential and understanding the reactive components of change in not only our sector, but associated sectors and global markets are critical. Understanding the effects of new technologies, energy and materials matters. Feeding this experience in to financial profiles and constantly testing theory against outcome, to ensure correct trajectory and product lines are optimised is crucially important.

We constantly invest in our people, systems, and growth, 2025 will be no exception. We continue to experience significant momentum here and Europe, with increased profitability through new products and diversification in our SaaS and Fintech services.

Communication is key to success, the avoidance of operational silos critical. The development of processes and systems in a vacuum is extremely dangerous. Structured reviews across departmental teams, considering performance expectations and strategic blueprints are essential to development and course correction.

Ensuring we partner with financially stable companies who employ a strong approach to compliance and security is essential to reduce risk. Analysing new and existing business to ensure profitability, loss

leaders can be very dangerous. Capital employed can be damaging to cash flow and cripple investment capability, we pay quickly and on time as a business and strive to work with alike thinking companies to drive mutual profitability.

We are expecting growth in all product lines this year, but we are experiencing significant growth in our Fintech and SaaS product lines, here in the UK and other markets.

Owning our own systems makes B2B connectivity and automation of financial services a significant benefit, this can sometimes be extremely easy.

Sometimes third-party systems are not easily connected due to age or resources availability.

Data sciences is an essential department, measuring the effect of change both positive and negative and recognising these quickly is extremely important.

Finding out there is a problem in weeks or months is no good in a modern business, the days of hoping it comes out in the averages are long gone. The application of data analytics and the ability to change quickly is key.

We are constantly evolving our capabilities to monitor not only every aspect of our performance, physical, virtual and financial but also an increasing array of external factors. It is important to focus on our experts, machine learning can be an amazing tool, but it still requires expert tuition and interpretation to make it work successfully.

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3rd/4th September 2025 Telford International Centre

Infinite possibilities Think bigger. Forget limits.

Embrace the idea of endless possibility.... It will change you.

In 2023, Kinetic emerged as one of the pivotal events of the year, perpetuating Vizion’s blueprint for successful industry gatherings, combining top-notch exhibitions and captivating speakers, all under the overarching theme of collaboration, unified thinking, and the imperative to transcend boundaries and obstacles to address the challenges and opportunities within the automotive industry...Together.

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Pioneering the future of a sustainable industry Building on the solid foundation laid in 2023, Kinetic'25 promises to deliver compelling content with a strong emphasis on the future.

Vizion and its key partners will demonstrate the endless possibilities of collaboration and provide insightful discussions on how the future can help us redefine sustainable industry.

at addressing the industry's pressing issues and opportunities, recognising opportunities to change and prepare us all to thrive in a rapidly evolving landscape.

Kinetic'25 brings together a diverse line-up of speakers, engaging panel discussions, and numerous opportunities for interaction, all aimed

Join us once again on this journey of discovery and step forward with us into this exciting new phase of our industry evolution.

Conference | Exhibition | Awards

3rd/4th September 2025 Telford International Centre International Way Telford Shropshire TF3 4JH

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Be part of the industry event of the year Sponsor & Exhibitor Partner Pack v3.0 Now Available With the UK and Europe's most influential industry’s key players in attendance, Kinetic will provide an unparalleled opportunity to network, engage and learn with the best.

We value all our sponsors and exhibitors, and we consider them partners for our event, providing services, opportunities and solutions to our network and beyond.

Our partner packages are designed to provide maximum integration and exposure during the show, as well as before and after the event.

Kinetic offers a whole host of benefits to increase your brands visibility, to help you engage with new and existing customers and gain valuable insight and alignment to Vizion strategies and the wider market, as well as increase your contacts and profile.

We have created 4 great packages to suit all budgets and business sizes, we can also tailor a package exclusive to your needs and brand, liaise with our team to create the wow factor you want and deserve.

For more information or to request a partner pack, contact Marcus or Jules on 07917 667510 or email kinetic@vizionnetwork.co.uk

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VIZION CLARITY Simple, honest repair feedback

Simple, Honest Repair Feedback The most reliable and trusted repair feedback in the industry.

We take immense pride in our unparalleled expertise in developing cutting-edge digital repair solutions, our deep understanding of the automotive industry and our commitment to customer service, and of course, the excellent work our staff and repairers do every day.

Vizion recognises the importance of customer feedback to provide insight into both positive and negative perceptions of our repairers, our staff and our services.

Clarity provides repairers and our clients, a real-time overview of their customer feedback, with the ability to search over the last few years and view all information related to the repair such as history, photos and communications.

Repairers also have the opportunity to update their customer profiles with positive comments, showcasing the great work they do. These appear on all our customer facing sites.

If you are a Vizion repairer and would like to know more about Clarity and how you can monitor your feedback and success, get in touch at hello@vizionnetwork.co.uk

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57,533

Feedback Responses in 2024 In 2024, Vizion received 57,533 feedback responses using our unique customer feedback system, Clairty.

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We Evolve Positively with Integrity and Compassion More than just words on a page, our values set out what we stand for and inform everything we do.

They define what you can expect from Vizion, and what Vizion expects from you – helping us to build a network that is inclusive and full of opportunity.

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Evolve

Positivity

We Love Developing Ideas Together

Happiness Creates a Good Vibe

The act of renewal, improvement or replacement, based on informed ideas that add value.

The practice of being optimistic in attitude – focusing on the good.

I ntegrity

Compassion

Be the Best You Can and Do the Right Thing

Being Kind Makes All the Difference

Having strong moral principles and high standards.

A feeling of empathy for others, and a wish to help them.

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A shared Vizion continues to take root.

Green Earth Initiative sprouted from a shared vision to revolutionise the way the industry manages hire car deployment, to offer customers an alternative to help the environment and promote sustainability.

We know customers are looking for different solutions to mobility with reduced need, utilisation, working from home and a move to healthier options for travel. We use these conditions to drive positive change and provide options.

Re-imagining mobility, bringing alternatives to just supplying a hire car, which is becoming an outdated concept.

We have a responsibility wider than ourselves to protect and preserve plants and wildlife, to ensure it remains for the generations to come.

Continuous Improvement Today GEI stands not just as a name or alternative mobility solution, but as a positive movement towards a greener future.

2025 will see Vizion and our supporting partners continue to this commitment, updating interaction, and make it even easier for customers to choose GEI and expanding the possibilities across the UK market and beyond.

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Repairer Managed Your chance to be Part of the Solution All Vizion repairers have an opportunity to be actively engaged and support the Green Earth Initiative, providing a platform to promote their own sustainability goals, as well as making a positive difference to the continued drive for a better earth.

Vizion is committed to providing our repairers the tools, best practices, training and learning opportunities to inspire action for sustainability and to make a difference.

Marketing support that will help repairers to generate more awareness and promotes your Green Earth Initiative.

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We are providing a collection of support material that you can use in customer facing areas such as receptions or boost your social media posts with your own branded posts. You may have other ideas that you would like to promote your Green Earth Initiative, just let us know and we will provide support for your marketing.

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Delivering solutions that not only solve today’s challenges but also anticipate the needs of tomorrow.

Introducing Future Vizion Lab.

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To address the growing need for future-focused industry solutions, Vizion has introduced the Future Vizion Lab. As the name suggests, the Lab will primarily adopt an experimental approach, tackling a wide array of challenges with the potential to reshape the future. Whilst maintaining a strong commitment to sustainability across all sectors.

By spearheading innovation through digital, data, and technology, Vizion aims to create a future that is sustainable, smart, resilient, and interconnected for generations to come. In an industry characterised by rapid transformations in sustainability, technology and data, the Future Vizion team provides a collaborative space for creatives, innovators, problem solvers and

industry experts to foster ground-breaking solutions.

Delivering solutions that not only solve today’s challenges but also anticipate the needs of tomorrow.

Solving the industry's most pressing challenges often requires work that goes beyond what one company can do alone, so our aim is to enhance the idea through collaborative initiatives.

Vizion is at the forefront of innovation, dedicated to empowering repairers with scalable and future-proof digital solutions. By simplifying complex work-flows through cutting-edge technology, Vizion enables repairers to adapt, thrive, and lead in an ever-evolving digital landscape.

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VIZION INFORM Electronic Notification of Loss

Vizion Inform 2025 is a landmark year for Vizion. Ten years ago, Vizion introduced the world's fully-digital repair booking system that seamlessly connected the repair, client, Vizion and customer to a selfserve process, that even today is unmatched in its connectivity and abilities.

Today's digitally empowered customers are in control, they're communicating, interacting, and expecting 24/7 access to brands from any location, on any device. Customers expect not only a high-quality repair experience; they also expect a digital journey that is relevant and tailored to their needs.

Vizion's Triage Plus continues to deliver, evolving year on year to adapt to the changing customer and repairer needs, seamlessly providing booking, progress monitoring, automated certificate and a robust feedback system - with unsurpassed communication and connectivity solutions to ensure the customer is kept updated and more importantly, in control.

Introducing Inform The next stage of the evolution of the digital customer journey is to enable customers

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to register a repair and if they wish, extend this to a claim. Whether roadside or at home, on any device, it works from the same great interface and customer portal, with the same great connectivity to systems to process the data.

Connectivity is key Our customer digital experience is the catalyst for connected car experience, extending the connectivity to the customers vehicles to automate the process and capture relevant data.

Vizion delivers solutions that not only solve today’s challenges, but also anticipate the needs of tomorrow.

Our dedication to empowering repairers and clients with scalable and future-proof digital solutions remains.

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Elevate your skills with free focused training Pulse is an online platform designed to help participants unlock the full potential of AutoFlow.

Recognising the varying levels of experience and specialisms within bodyshop roles, Pulse is designed to adapt to individual needs, providing AutoFlow users with tailored resources. Each Pulse session combines role-specific insights with best practices from across AutoFlow Solutions, enriched by expertise from related fields.

Following the training, participants receive dedicated post-session support to assess their progress, reinforce new skills, and ensure successful implementation in their daily roles.

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March

Online Focussed Training

February Sessions CSA Foundation

17th March 2025: 1pm - 3pm

VDA Foundation

18th March 2025: 1pm - 3pm

Parts Foundation

19th March 2025: 1pm - 3pm

Workshop Controller Foundation 20th March 2025: 1pm - 3pm

For more information and to register you and your teams please visit the website or call on 01625 860545

Register

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AutoFlow Reporting Performance Monitoring

Deep dive into your data We’re on a mission to create a more digitalised crash repair industry. The ability to access and utilise actionable insights has never been more critical to our customers.

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AutoFlow Analytics intuitive suite of dashboards provide a comprehensive view of operational performance, providing meaningful insights.

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Get in touch

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AutoFlow Reporting Performance Monitoring

AutoFlow’s innovative new analytics tool is transforming the way bodyshops view, interpret, and leverage data, offering a flexible and futureready platform that adapts to the needs of bodyshops, and groups of all sizes.

At the core of this solution lies a commitment to delivering clarity, precision and control.

AutoFlow's Analytics intuitive suite of dashboards provide a comprehensive view of operational performance, providing meaningful insights, whether it's monitoring sales, K2K and cycle times, tracking parts procurement efficiency or analysing technician productivity – all in real-time.

AutoFlow’s carefully designed dashboards are not the only exiting feature to AutoFlow Analytics; by the middle of 2025, customers will be able to unlock their data to build their own dashboards to focus on the metrics that matter most to their specific processes and operations.

Flexibility is where this new platform truly shines. By introducing advanced cross-filtering capabilities, AutoFlow allows users to drill deeper into their data, uncovering trends and identifying opportunities for improvement with ease. A single click can transform a high-level overview into a detailed analysis, enabling bodyshops to explore performance across their business and take decisive, informed action.

AutoFlow has also ensured that sharing insights is as seamless as accessing them. The tool’s export functionality simplifies reporting, enabling businesses to generate and distribute data in a variety of formats. Whether presenting key findings to senior management or collaborating

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with external stakeholders, the process of turning raw data into actionable information is quick, efficient, and secure.

Security is equally important in today’s datadriven world. Recognising the need to balance access with accountability, AutoFlow Analytics incorporates role-based access controls that ensure each user sees precisely the information that is relevant to their role. From senior management reviewing strategic KPIs, to technicians tracking specific repair metrics, the platform delivers clarity without compromise.

What sets AutoFlow’s Analytics apart is its ability to evolve with the needs of its users. As the demands on bodyshops continue to shift, this platform provides the flexibility to adapt, offering the tools needed to remain agile and data-driven. Bodyshops can access meaningful insights in real time, optimise work flows, and identify opportunities for increased efficiency and profitability—all within one powerful, userfriendly solution.

UNLEASH THE POWER OF DATA This is more than just analytics; it’s a step towards the future of bodyshop management.

With a focus on customisation, advanced filtering, seamless reporting, and controlled access, AutoFlow’s tool provides clarity and precision where it’s needed most. In a competitive marketplace, it is empowering bodyshops to make smarter decisions, reduce downtime, and drive sustained growth.

AutoFlow’s latest development is not only reshaping how data is viewed—it’s redefining what bodyshops can achieve with it.

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Meet the team Josh McAree AutoFlow 's Head of Sales and CX

Can you tell us about your career journey and what led you to the role of Head of Sales & CX at AutoFlow?

After completing my sixth-form studies, I joined British Airways as a Customer Service Advisor in their Change of Booking department. During my six months there, I developed a strong foundation in customer service. I then decided to return to education, studying Aeronautical Engineering at the University of Brighton.

Graduating at the start of the COVID-19 pandemic presented challenges, particularly within the aviation sector, which was experiencing minimal recruitment. As a result, I explored alternative career paths that aligned with my skill set. On my uncle’s recommendation, I explored Technical B2B Sales, an area I hadn’t previously considered. This led to a role at a company specialising in fire protection for industrial processes, where I started in sales and progressed to Regional Sales Manager, covering the South of England, Northern Ireland, and Ireland.

In January 2023, I joined AutoFlow as a National Account Manager, overseeing the aftersales function,

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building strategic customer relationships, and providing dedicated account management support.

In April 2024, I transitioned into my current role as Head of Sales & CX, where I lead sales and customer experience strategies to drive growth and customer success.

How has your role evolved since joining AutoFlow, and what key achievements are you most proud of?

I joined AutoFlow as a National Account Manager, focusing on the aftersales function and working closely with our customers to position AutoFlow as a strategic partner, not just a systems supplier. I then transitioned into the Head of Sales & Customer Experience role, where my focus shifted to new business development and expanding AutoFlow’s commercial streams.

One of my proudest achievements has been the improvement of our internal systems and processes, which have provided a strong foundation for scaling and growing AutoFlow. Additionally, the expansion of our team with two National Account Managers to support our growing customer base has been extremely well received, further strengthening our ability to deliver exceptional service.

As Head of Sales & CX, how do you balance driving business growth while maintaining strong customer relationships?

The market has changed, making customer retention more challenging than acquiring new business. At AutoFlow, we’ve invested in our aftersales function to ensure we have the right resources in place to support and manage our existing customers effectively. We proactively engage with them, ensuring they maximise the value of AutoFlow while consistently adding value at every touchpoint.

Alongside retention, we actively seek opportunities to grow the business by delivering value to potential customers through our solutions. Proper qualification of new clients is crucial for both parties, and we take this process seriously to ensure the right fit.

Ultimately, prioritising customer needs, delivering high levels of service, maintaining transparent communication, and encouraging feedback are essential to driving business growth and fostering strong, lasting relationships.

What does a typical day look like for you, and what keeps you motivated?

A typical day starts with planning, where I prioritise tasks and align them with daily meetings. I then split my time across different areas of the business - prospecting new clients, engaging with potential clients in the sales process, and ensuring the smooth onboarding of new customers. I also dedicate time to speaking with our existing customers to discuss operations and explore future AutoFlow product developments.

What keeps me motivated? Making a difference. I thrive on work that has a positive impact - whether it’s supporting our customers, collaborating with colleagues, or guiding potential clients towards the right solutions.

AutoFlow’s focus on customer experience is a key differentiator. How do you ensure AutoFlow continues to meet and exceed customer expectations?

Our customers are at the coalface of our software solution, using it day in day out to run their business.

Their feedback is fundamental for us in shaping the future of the product. This feedback, paired with our product team, will allow us to create solutions that are fit for the current market but also aligning with modern solutions. Ensuring our customers have the latest technology at their fingertips.

Capturing this feedback is crucial to gain an insight into how we can develop AutoFlow. In 2023 we started our Evolve forum where we get a cross section of our customers.

Where do you see AutoFlow in the next 5 years, and what excites you most about this journey?

AutoFlow will continue to lead the UK market in bodyshop management solutions, staying connected to every corner of the industry. These connections empower our customers to make data-driven decisions, enhance their output, and minimise operational challenges as they grow.

I’m excited to introduce new products and innovative solutions to both our current and future customers.

We are taking them on a journey, seamlessly integrating the next generation of AutoFlow into their existing systems. This journey has already begun with the roll-out of our Analytics module.

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Protecting people, processes, and technology.

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ISO 27001 is the internationally recognised standard for Information Security Management Systems (ISMS), ensuring that organisations implement rigorous security controls to protect sensitive data. Vizion's dedication to achieving and managing this certification underscores our unwavering commitment to safeguarding customer and partner information.

ISO 27001 provides a framework for establishing, implementing, operating, monitoring, reviewing, and improving information security within an organisation.

The standard helps businesses protect sensitive data by managing risks, ensuring confidentiality, integrity, and availability. Achieving ISO 27001 certification demonstrates a commitment to security, compliance, and continuous improvement in safeguarding critical information based on the three pillars of information security: people, processes, and technology.

As data breaches become more common, companies have become increasingly vigilant about their cyber security methods. Now, many insurers and manufacturers expect their partners and vendors to manage their data with a similar level of vigilance.

To achieve the certification, Vizion demonstrated its systematic and ongoing approach to managing sensitive company and customer information through its cloud and SaaS-based platforms.

Being ISO 27001 certified is a testament to the fact that Vizion prioritizes data security.

Customer data is rigorously protected Vizion assess, minimise, and eliminate risks and vulnerabilities Vizion is compliant with the highest standard for information security Vizion has an internal culture of security, so all employees prioritise information security by design Operational excellence when it comes to Vizion’s IT, HR, and information processes

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VIZION ACADEMY Educate. Innovate. Collaborate

Essential Not Optional Why employee training and development matter Vizion’s approach of internal subject matter experts offering training sessions and workshops has been a great success.

The Vizion academy increase, systematise and optimise their approach to knowledge sharing and training which has provided great results.

Our approach of consistency across the sites, aligning our EPIC values and taking advantage of the knowledge from internal subject matter experts helping develop the induction programme, training sessions and workshops have been a great success.

The results? Happier more confident staff, better customer interactions and a culture of learning that has been embraced far more readily than expected,

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only leading to a thirst for more knowledge; staff are regularly asking for when the next Tune-up is.

Adrian, Vizion Training Co-ordinator, pointed out that training is essential because when anyone joins this industry, side-steps to another team or advances further within the company, we have to kit them out with the essential skills, knowledge and confidence they need to thrive so that rather than saying “I’m not sure” they can instead say “I have three options for that, which would you like?”

Motivation is even higher when people can apply

what they’ve learned in their everyday jobs. When they see the direct relationship between training and their personal success, that’s where the magic happens.

It's all part of a broader learning and development strategy aiming to boost performance, foster a productive culture and facilitate career progression with all the teams at Vizion.

With course content that is based on real-world and role based examples and being rooted in the company’s history, this is just our Vizion to help you see the incredible potential in yourself that we already see….

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VOTRE FORD, VOTRE CHOIX Vizion's digital customer and repair platforms are now fully integrated and translated to provide Ford France the countries first fully digital solution.

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The launch of Vizion France further enhanced our European operations, extending our services and system solutions to existing and brand new customers in this exciting market.

As we enter phase 2, we continue a comprehensive recruitment and auditing program using Vizion Opus™, our integrated auditing and standards platform within Cortex™. This allows repairers to apply and manage key questions to ensure compliance with the Ford Carrosserie Conforme Network (FCCN).

comfort of their home. Vizion has introduced a fully integrated system of customer booking and repairer management via AutoFlow™ and Cortex™, providing a full range of digital solutions to all repairers, with a constant focus on enhancing the connected customer experience.

The next stage of FCCN development involves extensive marketing via social media, SERPS (paid search results), print, and media solutions, along with updating the site to be more commercial and SEO compliant.

The Vizion France team, working closely with the Ford team in France, is supported from the UK. Knowledge and best practices are shared, with the Ford team in France, Cologne, and the UK bringing a wealth of experience to drive these exciting new initiatives forward at pace in both markets, realising full opportunities for customers and partnerships through collaboration.

We've also updated systems to include Inform, our customer FNOL solution that allows customers to register a repair from the roadside or the

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Ford France déploie son label de qualité en carrosserie : Ford Carrosserie Conforme Network (FCCN) Nanterre, le 19/02/2025. Ford France lance son réseau Ford Carrosserie Conforme Network (FCCN), un réseau national d’ateliers de carrosserie labélisés dédiés à fournir des réparations haut de gamme aux propriétaires de véhicules Ford.

Fort du succès international du label en carrosserie FCCN aux États-Unis et au Royaume-Uni, Ford garantit à ses clients une expérience de réparation optimale après accident ou bris de glace, avec des pièces d’origine et une gestion transparente du sinistre.

Le Service Accident Ford : un accompagnement complet de qualité pour la tranquillité d'esprit des clients Ford Le label FFCN établit une nouvelle norme pour la réparation de carrosserie automobile en France à partir d’un cahier des charges exigeant. Les ateliers signataires suivent une formation rigoureuse et respectent des mesures strictes de contrôle de la qualité, garantissant l’utilisation de pièces d’origine Ford et un savoir-faire expert. Cet engagement envers l’excellence assure une expérience de réparation premium à chaque client Ford.

Un suivi rigoureux des réparations et un contrôle qualité final garantissent des réparations de haute qualité, avec des pièces d'origine Ford, sans avance de frais.

Ce service en 6 points clés, vise à simplifier les démarches, à réduire le stress lié à un accident et donne un accès à un réseau de réparations de qualité, respectant les normes du constructeur pour les clients et les assureurs. Le Service Accident Ford est disponible à travers tous les canaux de contacts de la marque (Numéro vert 0 800 71 36 73, ford.fr, Ford Pass..)

Une couverture nationale ambitieuse D'ici fin 2025, Ford ambitionne de labelliser 250 carrossiers FCCN à l'échelle nationale.

Le Service Accident Ford accompagne les clients à chaque étape du processus de la réparation et facilite les démarches entre les sinistrés et les assurances.

Ford s’appuie principalement sur son réseau agréé : les carrossiers agréés, les concessionnaires et les agents Ford équipés d’un atelier de carrosserie.

Ford collabore également avec des carrossiers indépendants désireux d'obtenir un label constructeur, tels que Lecoq (présent à Bezons et Cannes, déjà détenteur de labels qualité de constructeurs comme Tesla, Jaguar, Land Rover, et Ferrari), et des réseaux partenaires comme Five Star : 1er partenaire à avoir manifesté son intérêt pour le label FCCN et à avoir identifié les premiers nommés (Carrosserie Fechino, Sebastien…).

Il gère la déclaration du sinistre, la communication avec l'assureur et l'expert, et assure la mobilité du client tout au long du processus de réparation1.

Ce maillage vise à garantir à tous les clients Ford un accès facile à des réparations de qualité, que ce soit en cas d'accident ou de bris de glace.

Afin d’accompagner au mieux ses clients, Ford a choisi de travailler avec un partenaire reconnu comme un spécialiste de la gestion de carrosseries : Vizion France. Ce dernier privilégie l’orientation des clients FORD vers les carrossiers labelisés FCCN.

1 Les contrats FCCN et Vizion/réparateur stipulent que le réparateur doit fournir un véhicule de courtoisie pendant toute la durée des réparations, à l'exception des délais liés à l'indisponibilité des pièces.

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Socially Aware Exciting changes are coming to Vizion's social platforms! We're committed to keeping you informed with the latest updates on our services and opportunities, as well as the latest news.

Most importantly, we'll be shining a spotlight on our repairers, teams, and the amazing work being done across our entire network, highlighting the values that define us. Join us using the details below and be a part of our Vizion.

LinkedIn

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Facebook

Instagram

VIZION STAR EMPLOYEE of the month

Congratulations to Vizion Wellingborough chosen charity for 2025 is Your Local Air Ambulance.

The local air ambulance service provides the best possible chance of survival and recovery for those in need. The helicopter can reach speeds of up to 185mph and is equipped with the latest lifesaving technology.

Complementing our helicopter service are our Critical Care Cars, which provide essential backup for incidents near the helicopter base, particularly during adverse weather conditions.

Additionally, these cars enable our medical teams to operate a 24/7 night car service, ensuring that critical care is available to those who need it, 365 days a year.

January

Daniel Lindsay Customer Liaison Department February

Mandip Dhaliwal Senior HR Advisor

Vizion’s Star Employees of the Month In recognition of your dedication, passion and hard work, and for being a outstanding employee

Congratulations to Dee, Vizion's Customer Liaison Team Leader Dee raised an impressive £300 for Great Ormond Street Hospital by doing the 150k step challenge, which accumulated to approx 93miles in a month.

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Time to

Shine

Recognising those who exemplify the very best within the Vizion Network, whether it be repairers, partners or our own team members.

The Awards recognise business and individuals that have delivered an outstanding customer service, show responsiveness to customers needs, and who have demonstrated our key values. Winners stand out from the crowd and consistently demonstrate excellence and commitment.

Shine Awards are either won based on a strict scoring criteria, or via our own recognition digital platform, competition is fierce and close fought, to win one of these is truly an achievement.

Have you had a great experience with a repairer or member of staff?

Give them the recognition you think they deserve. Every nomination will be included in our Shine programme. Rewarding exceptional individuals and repairers.

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VIZION SHINE AWARDS

Recognising Excellence.

Rewarding Quality.

The Vizion Shine Awards will return on 3rd September 2025, as part of the industry-leading event, Kinetic.

The Shine Awards celebrate the excellence of our network, recognising the outstanding contributions of our partners, repairers, and individuals.

Bringing together the network, Kinetic, and the Shine Awards, will offer an opportunity to pay tribute to the very best in the industry.

This year's awards will be the biggest ever, with categories designed to spotlight innovation, dedication, and skill in various sectors of our industry.

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Vauxhall confirmed as the UK's bestselling electric car brand in 2024

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Vauxhall is the leading electric car brand across retail and Motability channels combined, with an 8.2% market share, according to the 2024 new vehicle registration figures published by the Society of Motor Manufacturers and Traders (SMMT).

Supported by the continued popularity of the Corsa

the new Vauxhall Combo, which was the UK’s second

Electric and Mokka Electric, the latest figures rank

best-selling compact van in 2024, while the Vivaro

Vauxhall top of the electric sales charts in the

ranked second in the medium van segment.

combined B-segment. The popular Corsa Electric retained its position as the UK’s best-selling electric supermini, with over 4,000 units sold last year.

James Taylor, Managing Director, Vauxhall, said: “2024 marked a significant milestone for Vauxhall as we met our commitment to offer a fully electric

Vauxhall’s electric car sales grew to 15,862 in 2024,

version across our entire car and van line-up. Last

up from 12,026 the previous year, giving the brand a

year also saw our electric models continue to grow

4.15% share of the electric car market – an increase

in popularity, with Vauxhall leading the way in electric

of 31 per cent and higher than its share of the overall

car sales across retail and Motability channels

car market (4.04%).

combined.

In the LCV market, Vauxhall ended 2024 as the UK’s

With our refreshed SUV line-up, including New

second best-selling van manufacturer (excluding

Frontera and New Grandland, we now offer two

pick-ups), with sales volume increasing from 34,632

models in the most-popular C-SUV segment and

to 36,474 and the brand’s market share growing from

I’m confident this will see more and more UK drivers

9.93% to 10.08%. This success was partly driven by

switch to electric with Vauxhall in 2025 and beyond.”

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Leapmotor C10

Crowned by Euro NCAP with prestigious 5-star rating

Leapmotor C10 immediately conquers Europe: the new electric D-SUV earns the prestigious five stars in the new Euro NCAP program, confirming the outstanding qualities of the first model in the 51:49 joint venture between Stellantis and Leapmotor, which aims to accelerate and expand the sales of affordable high-tech products outside China, benefiting from Stellantis' established business presence in international markets.

The European institution awarded the model a score of 89 percent for adult protection, 85 percent for child protection, 77 percent for vulnerable road users, and 76 percent for driving aids. The outstanding result reflects careful engineering design and rigorous safety testing throughout the vehicle genesis. In addition to first-class safety systems, Leapmotor C10 boasts premium equipment and a best-in-class driving

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experience.

Specifically, the vehicle features a high-strength structure designed to effectively absorb and disperse energy in case of a collision. The materials employed in the construction of the chassis and body have been selected to offer maximum protection without compromising the vehicle's performance or efficiency.

In addition, in terms of passive safety, the C10 is equipped with a comprehensive airbag system, including front and side airbags, a safety curtain, and a center airbag between the front seats.

Within the advanced technological equipment, particularly outstanding is the driver assistance system (ADAS), which consists of 17 driver assistance functions, including automatic emergency braking, lane keeping, blind spot detection, and adaptive

Leapmotor C10 REEV goes the Distance thanks to range extending 1.5-litre engine

cruise control. This system is supported by a centralized electronic and electrical architecture called "Four-Leaf Clover," a fully self-developed technology that combines a single System-on-Chip (SoC) and a single Microcontroller Unit (MCU) to create a central supercomputing unit. This architecture integrates the cockpit system, intelligent driving system, power domain, and body domain, utilising high computing power, fast communication, and low latency to enable efficient collaboration among the key components of the vehicle.

Centralised computing power allows for efficient synergy between active safety systems, improving reaction speed and overall vehicle reliability.

The Leapmotor C10 REEV combines the benefits of electric vehicles and traditional petrol cars, offering extended range and superior fuel efficiency.

With a total combined range of over 950 km, it provides greater travel flexibility.

The optimised fuel consumption, even on long distances, results in C10 REEV CO2 emissions as low as 10 g/km in the WLTP Combined cycle.

The C10 REEV features a DC fast charging capability of 65kW for quick and convenient recharging.

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Reducing fuel consumption while increasing comfort and convenience Citroën introduces the C4 and C4 X Hybrid 136 equipped with the new 48V Hybrid technology.

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With this new hybrid powertrain, offers a new electrified alternative that provides the comfort of purely electric driving, fuel savings, and reduced CO2 emissions, all while managing costs effectively.

The opportunity to drive electric in the city: The C4 and C4 X Hybrid 136 can drive in electric mode in urban areas, on gentle roads, or during manoeuvres.

In urban areas, this hybrid version can complete up to 50% of journeys entirely electrically, emission-free, and vibration-free. Thanks to the benefits of purely electric driving, onboard well-being is enhanced during daily city or highway commutes.

Reduced fuel consumption : The Hybrid 48V technology optimizes the performance and fuel consumption of the C4 and C4 X, enabling an average fuel economy of 1 liter/100 km (20%) compared to the PureTech 130 EAT8 petrol engine. It's noteworthy that this powertrain has very interesting efficiency in urban driving conditions with an average fuel economy saving reaching almost 30%.

Reduced CO2 emissions : It also has a positive impact on CO2 emissions, which are reduced by up to -20% (more than 25g) compared to the PureTech 130 S&S EAT8 petrol engine. With 107g of CO2/km (according to the WLTP mixed cycle and version), the C4 and C4 X offer the freedom to drive without constraints and freely in many areas applying circulation restrictions.

Simplicity and pleasure : The hybrid driving of this new version on the C4 and C4 X provides great ease of use with its two engines, electric and thermal, which work together or separately, automatically, smoothly, and without driver intervention. And in case of strong accelerations, the electric motor delivers additional power of 9 kW (about 12 hp), ensuring permanent ease of use by guaranteeing dynamic performance.

With a battery that recharges automatically when the car decelerates, this new powertrain enhances everyday ease of use and will appeal to customers who want to access electric driving while bypassing the constraint of recharging."

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Electric Ford Puma Gen-E Ready to Pounce The electric Puma Gen-E reenergises the fun to drive character and evolves the distinctive Puma exterior design that have made the compact crossover a hit with customers across Europe.

A new electric powertrain supercharges the Puma driving experience and delivers exceptional efficiency of 13.1 kWh/100 km. Puma Gen-E offers up to 233 miles on a full charge 2 so that long journeys are well within reach, while up to 325 miles of city range 2 means days of charge-free urban trips.

Connected to a fast charger, a 10-80 per cent charge takes approximately 23 minutes, 3 while seamless acceleration of 0-62 mph/h in 8.0 seconds and quicker steering response delivers the essence of Puma ST in electric form.

For the busy city dweller or young family, Puma Gen-E offers even greater space efficiency thanks to the compact electric powertrain. Puma’s innovative MegaBox boot storage space has been boosted to become GigaBox, meaning up to 574 litres 4 of room for luggage with the rear seats in place – more than some larger SUVs can offer.

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A 43-litre frunk 4 makes good use of the space vacated by the petrol engine, ideal for storing accessories so they can be retrieved even if the boot is full.

“We are delighted that Britian’s best-selling vehicle, the Ford Puma, is now fully electric.” said Lisa Brankin, Ford UK Chair and Managing Director.

“Starting at £29,995, this vehicle will be great at supporting our customers switch to electric”.

The exterior design captures the spirit of the latest-generation Puma with twists that make it more distinctive and aerodynamic. A bold “shield” design replaces the conventional grille, giving a fresh face and taking inspiration from the Ford Mustang Mach-E electric SUV. 5 A sporty rear spoiler and unique alloy wheel designs add to the electric vibe, and help the electric Puma slice through the air more efficiently for even better performance.

THE CAR YOU ALWAYS PROMISED YOURSELF Inspired by the success of the Ford Mustang, the Ford Capri was developed to bring affordable sports coupe style and performance to customers in Europe.

We’re celebrating our past, while reinventing our future. The new all-electric Capri is a car that only Ford could build.

AMKO LEENARTS, DIRECTOR, DESIGN, FORD IN EUROPE

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The new all-electric Ford Capri

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The soul of the classic Ford Capri®, reinvented with new modern design and the biggest loadspace of all Ford Electric Vehicles.

Cool. The sports coupe for the family that will inject some soul into the world of EVs. The legend is back.

Athletic all-electric performance rewires Capri for the EV generation.

Sports car acceleration, more than 620 km driving range, 1 fast charging … and more than 570 litres of boot space. 2 Is this the ultimate car for a getaway?

Past meets future. The original Capri is a cult classic. The new all-electric Capri is the car the iconic sports coupe was destined to become. No other family EV has heritage like this.

Rebellious to its core. You need swagger to pull off Vivid Yellow. And who said a massaging driver’s seat couldn’t be standard? Or that your touchscreen couldn’t slide to reveal secret storage? The new Capri tears up the rulebook.

Intelligent technologies can help keep Capri on best behaviour on the open road and in the city, from automated lane changes at the flick of a switch to watching out for cyclists as you open your doors.3

We’re celebrating our past, while reinventing our future. The new all-electric Capri is a car that only Ford could build.

AMKO LEENARTS, DIRECTOR, DESIGN, FORD IN EUROPE 1. 627 km target range figures shown for Capri RWD extended range. Based on full charge and intended for comparison between vehicles. Real world drive range may vary.

2. Cargo and load capacity limited by weight and weight distribution.

3. Driver-assist features are supplemental and do not replace the driver’s attention, judgement and need to control the vehicle. It does not replace safe driving. See Owner’s Manual for details and limitations.

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Dynamic.

Agile. Bold.

Ariya NISMO builds on Nissan’s rich motorsport heritage Ariya NISMO is initially available in a single specification with a special Stealth Grey exterior finish, previously available on GT-R. The car builds on Nissan’s strong NISMO heritage, combining it with the regular ARIYA’s unique Japanese-inspired design to deliver an enhanced experience for drivers and passengers alike. Its advanced e-4ORCE system combines with finely tuned suspension to offer precision, control and confident handling in varied road conditions, offering a superb drive no matter what the weather.

The e-4ORCE all-wheel-drive system also helps the Ariya NISMO off the

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line, accelerating from 0-62mph within 5 seconds, and from 50-70mph in just 2.4 seconds – even faster than the revered R35 GT-R NISMO. In addition, the steering system has been optimised to provide more direct feedback, enhancing the connection between driver and vehicle for a more engaging drive.

Together, these refinements help add a sense of excitement to every journey, while maintaining the versatility, style and family-friendly focus that defines the ARIYA range, ensuring the new NISMO model remains as practical as it is exhilarating.

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BYD SEALION 7

Ocean aesthetics with a dynamic edge Introducing the new BYD Sea Lion 07, the latest addition to BYD's aquatic-themed model lineup.

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Positioned above the Dolphin, Seal, and Seal U, this flagship model competes with a growing array of fully-electric SUVs available in the UK, including the Skoda Enyaq, Peugeot E-3008, and Tesla Model Y.

equips the vehicle with two motors delivering an impressive 522bhp.

However, the Comfort trim, with 308bhp and rear-wheel drive, is recommended for most drivers, offering a more comfortable cruising experience.

While a real sea lion can't sprint from 0-62mph in 4.5 seconds, the Sea Lion 07 can, thanks to its 'AWD' badge, which stands for all-wheel drive. This feature

The entry-level Comfort trim of the Sea Lion 07 boasts a range of up to 300 miles, while the four-wheel drive Design trim offers a slightly lower range of 283 miles. While

these figures are respectable, they fall short compared to the entry-level Tesla Model Y, which can achieve 373 miles on a single charge.

For those seeking a bit more range, the Excellence trim comes with a larger battery, extending the range to 311 miles. However, this increase is modest, given the additional features and weight of the vehicle.

When fitted with the smaller battery, the Sea Lion 07 supports a charging speed of up to 150kW at public rapid chargers, allowing for a 10-80% charge in 32 minutes.

The top-tier model, equipped with a larger battery, enhances the charging speed to 230kW, reducing the 10-80% charge time to just 24 minutes.

Meet the BYD Denza Z9 GT, a groundbreaking car with an innovative self-parking feature.

The BYD Denza Z9 GT features rear-wheel independent steering, enabling it to 'crab walk' and drive sideways, making it ideal for tight parking spaces. This capability also provides the Z9 GT with an impressively small turning circle of just 4.2 meters.

Additionally, the Z9 GT offers an adjustable ride height of up to 50mm, ensuring it performs well on both racetracks and mountain roads, according to Denza.

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Meet the team Great work requires great people, and we think ours are some of the best.

Team Vizion come from a diverse array of backgrounds, bringing a wide range of skills and interests to the table. Most importantly, we are united in delivering exceptional service, forward thinking collaboration and tackle challenges without comprising quality of service.

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Cally Williams

Customer service Advisor What does your job entail? į Handling inbound calls and emails in a professional manner. į Liaising with insurance companies, repairers and departments within the company. į Building relationships within the repair network to ensure a positive customer experience. į Ensuring daily tasks, company policies are managed within SLAs. į Resolving customer queries regarding their claims in a professional and timely manner. į Ensuring SLA’s and targets are met within my team and myself. į Keeping up to date with daily tasks, emails within a timely manner. į Assisting colleagues with queries regarding claims and helping them resolve these via Microsoft teams, known as 'group queries'.

Can you describe yourself in a few words?

Polite, positive, helpful, confident and caring.

What makes your job interesting?

Dealing with different challenges each day as no two days are the same.

What does a typical day look like at your job?

Never a dull day in the office, always very productive whether it is keeping on top of my daily tasks or taking inbound calls.

Where do you see yourself in 10 years?

Hopefully expanding within my career and succeeding within my goals as well.

What can instantly make your workday better?

A very positive outcome and resolution no matter how challenging and turning a negative into a positive.

What do you enjoy most about working with your team?

I do enjoy that we always work hard together and are very supportive of one another; teamwork makes the dream work.

What quality do you think is important in your position?

Overall, I feel that confidence and positivity are the important qualities as not only is this good for the team but for the customer as well.

In your eyes, what matters most to a successful repair journey?

Going above and beyond for the customer whether this is from the repairer or ourselves, it doesn't go unrecognised.

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ISSUE 8 | MARCH 2025

If you are interested in advertising or have a press release you would like to send, please get it touch with Marcus or Jules via the details below: Marcus Laird m: 07917 667510 marcus.laird@vizionnetwork.co.uk