CareAdvisor – Modern Inpatient Care Delivery

AI-Powered

Your Guide to CareAdvisor Welcome to the Next Generation of Inpatient Care Delivery

www.vitaler.io

Table of Contents

About Vital

3

Staff Needs and Patient Expectations

5

Building a Comprehensive Inpatient Care Solution

7

CareAdvisor at a Glance

9

Guided Solution Experience

11

Patients

Clinicians

Client Success

17

Frequently Asked Questions

18

At the heart of delivering an excellent care experience is beautiful and intelligent software that works for everyone."

Aaron Patzer,

Co-Founder and CEO

About Vital Modern digital health solutions

AI-driven clinical decision support

Beautiful user

experiences

Vital optimizes the care experience for patients, clinicians, and staff in the hospital. We uniquely leverage AI and NLP to engage patients, involve families, and support staff enabling a differential care experience.

Vital is a secure and interactive mobile app that adds a layer of value to all EHRs. Vital’s AI-enabled solutions drive clinical decision support and an individualized experience for patients and families.

Vital delivers consumergrade software, driving unprecedented rates of utilization. This improves the care experience, patient outcomes, and clinician satisfaction, while increasing patient volumes, consumer loyalty, and revenues for health systems.

3

How is

Vital different?

1. Proven ROI for health systems 2. Beautiful user experiences that transcend healthcare standards

3. Uniquely uses artificial intelligence to

provide an individualized care experience

4. Continuous innovation to advance outcomes of care

5. A new level of efficiency and clinical decision

support, improving the work life of clinicians

Vital has improved operations and strengthened Dignity Health's position as a leader in the region.”

Mark Slyter, DSc

President and CEO, Dignity Health East Valley Arizona

4

S t a f f N e e d s &

Patient Expectations

Staff Needs Are Changing

Interesting facts

Well before the pandemic, healthcare providers have been dealing with intense physical and mental loads, growing staff shortages, and changing regulations.

Combine this with COVID, and the result has been burnout and bleak estimates regarding the future of healthcare staffing.

By 2030, the US is projected to have a shortage of

5.7 million nurses1.

Within 12 years the US healthcare system will be short between 38,000

and 124,000 physicians2.

The biggest cause of burnout: time-consuming tasks like charting and paperwork³.

Ultimately, clinicians and healthcare staff are sounding the alarm that the current system cannot be sustained.

Patient Expectations Have Evolved 5

Patients are expecting the same or better digital experiences in healthcare that are common today across other industries.

Increasingly, the availability and use of consumer-grade digital technologies in healthcare is influencing consumer choice, hospital performance in HCAHPs, and value-based reimbursement.

Patients and clinicians want a care experience that works for them: tools at their fingertips to stay in control, connected, and informed. Healthcare leaders are seeking strategies to enhance the experience for everyone.

Vital has a solution to meet that need. We’ve built a new generation of consumer-grade, AIpowered software that makes care easier, more effective, and more efficient.

Vital’s flagship solution, ERAdvisor, adopted by some of the largest, leading health systems nationwide, has proven results in patient satisfaction, patient loyalty, and growing downstream referral volume and revenue for aligned physicians, hospitals, and healthcare services. Its success has been driven

by three main factors:

Patient Centricity

Artificial Intelligence

Vital designs solutions that address specific needs and interests of the patient as the primary user – answering what’s most important and relevant in real-time.

Vital leverages AI to provide an individualized experience with industry-leading algorithms proven with 97.4% accuracy.

Consumer-Grade Software Vital delivers a beautiful, intuitive user experience.

15 - 30 min

Technology, and the digital tools designed to help the care experience, must work for everyone.

Expected wait time

The Complexities of Physician Supply and Demand: Projections From 2019 to 2034 (PDF), a report released by the Association of American Medical Colleges (AAMC) https://www.medscape.com/slideshow/2022-lifestyle-burnout-6014664?faf=1# https://www.optum.com/content/dam/optum3/optum/en/resources/white-papers/wf891132-iround-evolution-ofpatient-service-white-paper.pdf

6

Building a Comprehensive Inpatient Care Solution Many strategies have been deployed by hospitals and health systems to differentiate and transform the inpatient care experience. Some have worked, others have not.

When considering strategies to improve the inpatient care experience, first consider: how well are your patients and clinicians informed and in control of the care experience? Consider these questions:

Patients Do your patients understand their daily care plan?

Are they aware of what needs to happen to be discharged?

Can they easily reach their care team with questions?

Can they quickly flag concerns or request comfort items?

Do they know the status and results of their labs?

Do they have video education at their fingertips?

Families Do they understand the care plan?

Do they know when a physician will likely round?

Can they help educate their loved one?

Clinicians and Staff Are they spending time on tasks that can be automated, like ordering meals?

Are they properly celebrated when they are doing a great job?

Do they know when a patient is confused or needs help?

Can they see the most important details about a patient, in one view?

7

Introducing a New Inpatient Care Experience Vital has built the next generation of digital health tools for the inpatient setting – developed and designed based upon user feedback and lessons learned from the past two decades.

Among its many distinctive features, Vital’s inpatient solution, CareAdvisor, incorporates:

A consumer-grade user experience that is intuitive and easy-to-use, unlike other digital health solutions.

Artificial intelligence to provide a highly personalized experience at the patient bedside.

Intelligent tools for clinicians that puts key data, trends, and information at their fingertips, provides AI driven clinical decision support to predict patient outcomes, and includes SMS messaging for patients and families.

The only solution that provides AI driven predictions for Sepsis and Hospital Acquired Conditions (Infections, Pneumonia, Falls, Pressure Ulcers).

8

C a r e A d v i s o r at a G l a n c e

The Next Generation of Inpatient Care Delivery Vital’s CareAdvisor inpatient solution transforms the inpatient care experience for patients and their care teams by:

9

CareAdvisor is a comprehensive inpatient care platform for patients, clinicians, and staff.

Benefits

Improve the Care Experience

Optimize Care

Outcomes

Increase Revenue

Reduce Operational Burden on Clinicians and Staff

Increase Patient Loyalty

10

Guided Solution Experience

Welcome to the CareAdvisor Experience For Patients

Hi Sam,

1. Invite

Confirm the patient’s last name and date of birth we’ll keep you updated during this Inpatient visit.

Patients receive a text message with a secure link. The phone number provided at registration is used to invite the patient into the app.

Welcome to Summer Health Hospital.

Confirm Patient's Last Name Smith

Each link is unique. Last names are used to validate.

Patient's Date of Birth

Did you know?

Vital makes it easy for patients to engage in their care. No download, username, or password is required. Average utilization of Vital software is 67%.

MM

DD

YYYY

For example: 5 26 1983

Get Started By clicking Get Started, you agree to our Terms & Conditions, Privacy Policy, and are the patient, an authorized caregiver for this patient, or have been invited by the patient.

11

2. Health Progress Meter Share

Vital combines EHR data and predictive analytics to show patients’ health progress and readiness for discharge.

Maps

Your health has improved today Stable

This meter adjusts to real-time data. Educate, flag changes in condition, and set goals to help educate the patient and reduce length of stay.

Answers questions like:

Declining

Am I getting better?

When can I go home?

How am I responding to care interventions?

What needs to improve to go home more quickly?

Improving

How does this work?

Daily Test Results What’s changed in test results today versus previous measurements.

1 Declining

How

2 Improving

Vital Signs

Does It Work?

Measures basic functions like temperature, blood pressure and heart rate.

CareAdvisor looks at changes in condition Vital signs

3 Declining

Care intensit

Assessments of strength, fall risk, mental awareness, etc Test result Pain score & IV medication Patient self-evaluation

2 Improving

Daily Check Up R uests TToday ests eco Reeq qhelp uests you LLearn oday ests daily R Rcheck ecovver er -up can earn C ompleting TTyour recover faster and leave the hospital earlier.

Estimated time to complete: 10 min

3. Orders & Results Patients can view test orders, in progress as well as the results

Completed at 3:38 PM

8

Complete Blood Cell Count 2 Abnormal

3 Normal

Completed

A group of tests that give information about the different cells in your bloodstream

The app provides patient friendly explanations of labs and imaging results, omitting sensitive results like drugs/oncology.

Patients view educational videos on what to expect from each test and how to prepare.

These are displayed based upon artificial intelligence indicators.

0

12

Normal

All

Abnormal

In Progress

Completed at 3:35 PM

Chemistry Completed at 3:38 PM

Complete Blood Cell Count Calcium (Ca++) ormal A key electrolyte in the body which is important A look intofor the cells inside the bloodstream many things such as healthy bones and teeth as well as heart function 3N

8.5

10.8

8.9 mg/dL

12

4. Daily Patient Schedule Patients can view a detailed schedule that provides an hourly plan for the day.

The schedule is interactive with links to complete tasks like education and pain assessments.

Today’s Care Completed at 7:00 am

Cut-off for Breakfast Order Completed at 7:30 am

Nurse Assessment, Jane C Completed at 8:17 am

Complete Blood Cell Count

Did you know?

Patients can share daily schedules with family, helping to manage expectations and reduce uncertainty.

Completed at 9:46 am

Completed: Fall Risk Prevention, Recovering from a Hip Replacement 10:34 am

Cardiac Consult, Justin Schrager MD

5. Meal Ordering Patients have digital access to their menu with selections routed to food service.

Through integration with the food management system, the menu is curated to meet each patient’s dietary restrictions.

What would you like to order?

You can order multiple meals, up to 24 hours in advance. Please order 2 hours prior to a meal. Evening & overnight orders may not be confirmed until early morning.

See full menu Write your order

Early Outcomes

Scrambled eggs, wheat toast, fruit plate

In one year, over 16,000 meals were ordered through CareAdvisor.

You have 80 characters remaining

Place My Order Request Submitted Response times depend on staffing and how many severe patients there are. Responses may not be serviced in order.

13

6. Service Requests

If you need something to make you more comfortable, please make a request:

Patients can request help and services, with routing to appropriate staff. ervice requests can be turned off and on with a clic o a button according to pre erred hours o operation .

S

k

f

f

‘

’

Order Food Staff issue

f

Noise issue Room is too hot

Client Spotlight In 6 months, over 6,000 inpatient service requests were handled through CareAdvisor and not through a call button, saving nurse time and mental load One client added dog visits to their request menu. This service was requested 100 times in 3 months.

Room is too Cold Empty the Trash Toilet paper/towels Room needs cleaning

Vital and the service request feature saves nurse time, mental load, and ensures patient needs are met in a timely manner.“ Jenn Jankowski, Inpatient CareCoach RN

14

7. Real-Time Surveys Patients are sent a text message inviting them to complete a survey about their experience providing staff with results real time.

Surveys can be customized per facility, per unit, or by patient type (e.g. maternity can receive different surveys than oncology).

Sam

!

3 star experience (or lower) are automatically escalated to appropriate staff to remediate.

If a patient selects a 5 star rating, they are redirected to fill out a Google review.

Client Spotlight ithin 4 weeks of launch, a client's Google rating jumped from 2.9 stars to 3.6 stars. Its now at 4.2 stars and climbing!

W

Vital’s Experience Management tool has already had a positive impact on our Google ratings, and we only implemented it a few weeks ago.”

Jess Allen, Director, Emergency Services at Chandler Regional Medical Center.

Share

Maps

RooM 405

8. Discharge Summary Patient-friendly discharge summary including Identification of care tea Diagnosi Medications prescribe Test Results with comparison to normal range Referred/scheduled PCP or specialists post discharge Did you know?

CareAdvisor discharge notes are understandable and consumable by the average healthcare consumer.

Good Afternoon Sam, Thank you for choosing Dignity St. Joseph for your care.

Your visit has now ended. You can find full test results in the patient portal. In your discharge paperwork, you will find follow-up care instructions.

Please schedule your follow-up visit as soon as possible.

Go to Patient Portal Schedule a Follow-up Visit

Sam’s Care overview

Completed at 7:00 am

Cut-off for Breakfast Order

15

Completed at 7:30 am

Nurse Assessment, Jane C

For Clinicians 1. Clinical Decision Support Mobile clinical decision support dashboard and alerting system List of patients, wait times, feedback on satisfaction, service requests AI-driven prediction of high alert conditions including Sepsis and Hospital Acquired Conditions Alerts for high-value follow-ups

message

now

1113 31yo, F, in Result WR - I’m Thirsty

See all requests & mark complete:

https://vit.al/i/kHas97NQ

[Summer Health Hospital]

Su mme r H e a lt h H o s p i ta l A2 Tele

Biran H

Group

Assignee

RM

Pat i e n t

FL05

Smith, Samantha 31, F

53s ago

I’m Thirsty

Feature Spotlight

The data and information provided to staff go beyond data normally found in the EHR and provides a more complete picture of the patients they are caring for.

Hall2

Steward, Darrell 51, M In Pain

39B

Fisher, Cody 23, M

22m ago

Registration missing: mobile, address Completed (3)

FLX3

Ronald, Richards 51, M I’m Cold

2. Patient Profile

7m ago

55

Cameron, Williamson 87, M Food order: Turkey sandwich, no mayo

Completed

30m ago

Completed

39m ago

A mobile EHR, providing a complete patient profile: Locatio Reason for visi Pati Patie ents nts Diagnosi Severit Visit/Medical Histor Tests ordered, test results and comparison with normal/abnormal range Patient experience data (wait times, satisfaction indicators Record of patient communication via bi-direction SMS messaging

Nootitificcati atio ons ns

p

Re Re o orts rts

Seettin tting gss

16

Client success

CareAdvisor

Outcomes

The Southwest Division of CommonSpirit Health, comprised

Over 90 day period

of Arizona and Nevada, is a leading provider of healthcare services in two fast growing US counties.

CommonSpirit partnered with Vital to pilot and launch CareAdvisor in the inpatient setting across two Dignity Health hospitals: Chandler Regional Medical Center and Mercy Gilbert Medical Center. Both facilities chose to focus the pilot on service requests and meal ordering. Over a 90 day period, both hospitals realized improvements in patient satisfaction, operational efficiency and staff satisfaction.

3,300 Meals ordered, eliminating call from bedside nurse to Food &

Nutrition Services

What clients are saying: By empowering the patient [and their families] to make requests that are automatically routed to the appropriate department, patients experience quicker results."

550 Hours saved, by reducing the time nurses spent on hold for food orders

* (based on client estimate)

Jenn Jankowski, Inpatient CareCoach RN, Dignity Health

The enhancements to operations and improved positioning in our market continue to build with Vital.”

Mark Slyter, DSc, President and CEO Dignity Health East Valley Arizona

I had the phone on and received a request for pet therapy. I contacted the volunteer and responded to the patient...The experience was seamless.”

Lori Mercer, Supervisor, Volunteer Services & Programs, Dignity Health

17

2,400 Routed requests for service or comfort items, resulting in prompt service and reduced mental load on staff

12 min

Average time in app

Frequently Asked Questions 1. Is Vital secure?

Vital is committed to the security of our clients’ data and provides multiple layers of protection for the protected health information (PHI) you trust to Vital. Vital is HIPAA compliant and has completed the SOC 2 Type 1 report for controls relevant to security, availability, and confidentiality. Vital is committed to continual iteration, maturation, and improvement of our information security program. Our priorities include the HITRUST certification and the SOC 2 Type 2 report.

2. Does the patient health meter show negative indicators?

No. If a patient’s health is deteriorating, CareAdvisor will not display this on the patient’s health meter. The image on the health meter will be static. Clinicians and other members of the care team will be responsible for communicating negative trends directly to the patient.

3. How does CareAdvisor determine each patient’s goals?

CareAdvisor will create patient goals based on a number of factors. When a patient is admitted to the hospital, there are a number of orders that are placed by the admitting service. Vital analyzes and uses these orders in addition to other data elements to phenotype the data. The personalized goals will help the patient understand specific education, tasks, or activities that will empower them to be an active part in their recovery.

18

Thank you Schedule A Meeting View A Demo

Contact Us

www.vitaler.io