The DifferenceVital
Table of Contents Driving Value 3 ERAdvisor 4 CareAdvisorCapabilitiesBenefits Introduction 7 CapabilitiesBenefits Introduction 1
2
3Driving Value
VitalPatientsleverages artificial intelligence (AI) and natural language processing (NLP) to provide a uniquely individualized and relevant experience for the patient – proven to drive above average patient utilization. Patients are motivated to use various tools at their fingertips, all of which are designed to motivate and encourage patients to take an active role in their health and care. High levels of engagement lead to better outcomes and improved satisfaction.
For Clinicians and Staff
For Your Organization
Vital is committed to the long term success of our clients. We take an analytical approach to ensure and optimize value on investment over time, including both quantitative and qualitative measures. Through a variety of baseline metrics (e.g. HCAHPS, ED-CAHPS, Press Ganey surveys), we work with senior leadership to track improvements over time.
Vital’s AI-driven solutions provide highly accurate clinical decision support and improved workplace efficiency. The result? Physicians, nurses, and hospital staff experience less communication burden and a reduced mental load. With Vital, they are empowered to work at the top of their license and provide high quality care.
designedSolutionsVital Oursolutionsaretotransformthepatientandstaffexperienceinuniqueandmeaningfulways,resultinginbetterpatientoutcomesandimprovedperformance.
4 anddrivingAItoprequestscommunication,decisionnurses,careitemsPatientsthroughoutupdatesERAdvisorCustomizedduringtoprovideandERAdvisorDepartmentVital’sERAdvisorEmergencySolutionusesartificialintelligence(AI)naturallanguageprocessing(NLP)toimportantandrelevantinformationpatients,families,andthecareteamanemergencydepartmentvisit. toeachpatient’scarejourney,providespatientswithreal-timeandastep-by-stepguidetheirEDvisit. canrequestcomfortandserviceandprovidefeedbackabouttheirexperienceasithappens.Physicians,andstaffbenefitfromclinicalsupporttools,automaticandappropriatelyrouted–empoweringthemtoworkattheoftheirlicense.andNLP,relevanttimelydataPersonalized,step-by-stepguideofEDvisit Status of labs and orders Care coordination and reminders to schedule followup careExpected wait time 15 - 30 min
ERA
CareIncreaseManagementinformation about a patient to: Clinical Sta Care Coor inators ACO Partners Impro e assurity of follow up care OperationsIncreasebe availability/capacity with better/ pre ictable throughput Real-time summary in ormation/ ata on patient wait times, patient requests an patient experience. Ease o collecting real-time patient satis action ata Financial Benefits Improve ED CAHPS performance Increase Revenue/Contribution Margin Reduce LWO S = re enue retention Reduce patient leakage Downstream re erral revenue: - Networ /employe PCPs - Networ Specialists - Hospital Services - Ambulatory Services Increased capacity Faster throughput - Shorter LOS Opens up capacity a itional volume Opens up capacity = additional volumeReuction in HACs (AI-Driven Sa ety Pre ictions)
More compliant/satisfie patients
Automate processes (e.g. patient e ucation about tests an test results)
One-way SMS messages to patients - re uces time to fin , communicate an remin patients o relevant in ormation
Highly accurate, AI- rive clinical ecision support to ampli y critical thin ing
Expan the brea th o hospital sta responsible or patient requests Patient service requests triage to most appropriate hospital sta (not just nursing)
Ability to better manage patient expectations
Impro e nursing workflow efficiency
Re uce inci ence o Sepsis Appropriate ollow-up = re uce revisit to ED Value on I Metnvestment hodology Internal Rate of Return Analysis (Financial Benefits) Quantifiable Value Elements (Operational Impact) dvisor Outcomes & Value nvestment
Real-time ee bac on patient satis action enabling rapi service recovery
on I
Qualitative Benefits Hospital Staff Impro e nursing satisfaction
6 More Features. More Impact. Transform the Care Experience with ERAdvisor. Virtual service requests Automatic routing of service requests (optional) Custom workflow to schedule follow-up appointments Generic patient texting Custom patient texting Facility ERAdvisor Feature Comparison No app download Fully automated, no extra work required Transition to inpatient solution Personalized,TechnologyAI-powered wait times Status of labs/imaging (e.g. 2 of 5 complete) AccessSharingVideoBusynessMultilingualindicatorupdateswithfamilytotestresults through portal login Enrolled automatically through text General ER info Patient EHR
7 overalldesignedprovidedAdditionally,theirtheirtakeCareAdvisorTailoredapatients,importantCareAdvisorSolutionVital’sCareAdvisorInpatientusesAIandNLPtoprovideandrelevantinformationtofamilies,andthecareteamduringpatient’sinpatientstay. toeachpatient’scarejourney,helpspatientsandfamiliesanactiveroleincareandunderstandprogresstowarddischargeduringhospitalstay. membersofthecareteamarewithclinicaldecisionsupporttoolstoimproveoutcomesandthecareexperience.AIandNLP,drivingrelevantandtimelydataVital’sone-of-a-kindHealthProgressMeter Patient supportmanagementcaretools CoordinationCare What makes us different?
SMS messages to patients - re uces time to fin , communicate an remin patients o relevant in ormation
3. O Real-timeperationssummary in ormation/ ata on patient wait times, patient requests an patient experience. Ease o collecting real-time patient satis action ata Automate processes or sta wor flow e ficiency (e.g. meal or ering
4. Strategic Di erential inpatient experience in a competitive mar et Built in re erral capture mechanisms Unique patient experience an high level patient satis action = patient loyalty Patient established goals assist patients in taking greater responsibility for their health Patientsprogressantheir
2. Care Management Increase relevant information about a patient that aides in care planning and personalizing the experience: Clinical Sta Patient experience sta Care Coor inators ACO partners
amily are better prepare to go home at ischarge Improve assurity o ollow-up care Improved patient outcomes resulting from:Patient un erstan ing o their con ition, test results an care plan Improve quality per ormance (CMS Improvemeasures patient compliance with care plan (Daily Sche ule
Qualitative Benefits
1. Hospital Staff Improve nursing satisfaction due to: Ability to better manage patient expectations More compliant/satisfie patients Highly accurate, AI- rive clinical ecision support to ampli y critical thin ing Improve nursing workflow efficiency Real-time ee bac on patient satis action enabling rapi service recovery Expan the brea th o hospital sta responsible or patient requests - Patient service requests are triage to most appropriate hospital sta (not just nursing Automate processes (e.g. meal or ering, patient e ucation about tests an test One-wayresults
Financial Benefits 1. Increase Net ImproveReimbursementRevenue/PatientSatisfactionImprovedHCAHPSperformance = improved Value Based Reimbursement - Specific Downstreamdomainsreferral revenue Reduce patient leakage for post hospital Channelservices patients to preferred provider net ork 2. Lower Cost of Care (Improved QualityReducedReducedoutcomes)ReadmissionsHospitalAcquired Infections Reduce fall rate Reduced Incidence of Sepsis Reduced length of sta
note and hospital information Health Progress Meter Display patients’ health progress and readiness for discharge by combining EHR data and predictive analytics Answers questions
Welcome like:
10 * denotes roadmap capability CareAdvisor vs. Inpatient EHR
- Am I getting better? - Can I go home? - How am I responding to care interventions? - hat needs to improve to go home? AI-powered goals based on type of patient (e.g. L&D vs. surgical, stage of recovery, comorbidities Real-time family sharing of patient status and results ExperienceSatisfactionManagementsurveyswith staff notification & service recovery Mobile-based service requests (e.g. water, comfort items Orders and Results Patient vital signs Test Educationresultsaround what to expect and patient-friendly explanations of results Digital whiteboard Daily Hour-by-hourschedulecare plan that can be shared with family Interactive education Set goals and see progress toward discharge Care team identification Patients post questions for staff / physician Patient J Clinicianournalnotes/reminders to patient Capabilities EHR Solution CareAdvisor Current Roadmap Patient Continues →
Clinician prescribed patient education (text based and videos specific to the patient based on diagnosis, care plan and patient/family need
A
Ability t aut prescribe educati n based n diagn sis Access educati n n demand Teaching p ints (Integrati n)
Discharge Readiness Natural Language Pr cessing (NLP) summarizati n f n tes Request f r assistance
11Medication & dosages Educati n n patient specific medicati ns D cument patient c mprehensi n f meds educati n PainRate pain Aut d cumentati n back int the EMR Meds to Bed capability
Inf rm patient f ability t fill meds in h spital retail pharmacy Patient access t disc unted medicati ns (G dRx) H me meds delivered t r m at patient request Sign-up for patient portal – education and test results Meal ordering, integrated with Food Production System
Evidence f educati n Wh c mpleted the educati n Patient/family d cumentati n f c mprehensi n Care dvisor Current Roadmap Clinician
Care Team to Patient & Family Communication (SMS Messaging Patient dashboard My patients list with patient severity Patient service requests Patient satisfacti n results & pri rities f r service rec very SMS ne-way messaging (Staff t Patient)
Capabilities EHR Solution
Predicted discharge Pain sc re trend Medicati n reminders AI-driven patient pr file (dem graphics, interests, c nditi n, pain level, meds, family, etc.)
PatientResults Real-timeSchedulepatient feedback Patient clinical dashb ard (patient test/lab results)
Ability t mark task c mplete in EHR Patient acuity/severity
HA s risk (falls, sepsis, ulcer)
Drives higher c mpliance, l wer system leakage, and m netary ROI ACO/MCO Care Coordination Capability Pri r patient hist ry t inf rm clinical staff Patient access to the mobile app Web based, n d wnl ad r registrati n required Requires app d wnl ad & registrati n f r l gin EHR integration Multilingual Multi-specialty rounding tools Health Pr gress Meter Medicati n schedule Patient satisfacti n escalati ns AI-driven predicti n f pressure ulcers
Care Concierge Program
12
Capabilities EHR Solution CareAdvisor Current Roadmap Technology
N tificati n t h spital care c rdinat rs and s cial w rker t schedule f ll w-up app intments f r targeted specialty (e.g. Orth ) patients
Patient mini-chart and profile for clinicians Task list ( pen/cl sed)
n: - Patient learning style (patient pre erence survey) - Time day - Dem graphics - C nditi AI/algorithmicn prediction of H spital acquired c nditi ns (HAI, Pressure Ulcers, Pneum nia, alls)
ACO r Pay r Telehealth r nurse h tline hand AI-driven patient preference surveys to customize app experience H w best t receive educati n (i.e. Learning Style) C mmunicati n pre erences Style nurse (nurturing vs. direct) Pain t lerance Style entertainment (i ered) C mpliance indicat rs Envir nment Care pre erence AI-driven auto-prescribed patient education (integrated with portal andBasedEHR)
AISepsispredicti n p st discharge disp siti n (e.g readmissi n, alls, c mpliance/need r care manager, SNF) r handReadmissi n PricingSingle price r annual s tware system Price per patient registered 13
Rules-based messaging, including messages for L ng wait & patient experience
Thank you Schedule A Meeting View A ContactDemo Us
