The most vital points in care, made easier

AI-powered patient experience solutions that give patients control, clarity, and predictability within and beyond the hospital walls.

The most vital points in care, made easier.

“How long will this take?”

“What are my results?”

“What happens next?”

Hospital experiences can be overwhelming and stressful.

Patients often lack control and understanding about their care. Care teams are often stretched thin, leaving less time to spend answering every question a patient might have.

Simplifying and clarifying a patient’s care experience can be a significant factor in their comfort and recovery. And with a better care experience comes better clinical, operational, and financial results.

Built for hospital emergency departments and inpatient stays, Vital’s AI-powered solutions transform your EHR data into personalized digital interfaces for patients and staff.

From a single location, harness AI and large language models to help patients and clinicians:

• Track care progress

• Understand conditions and results

• Keep loved ones in the loop

• Book follow-up care

• Make care decisions

• Set better expectations

• Deliver and receive feedback

• Respond to service and comfort requests

Deliver control, predictability, and clarity across the most vital points in care.

Exponential

Vital solutions are designed to be hyper-intuitive and easy to navigate — resulting in extremely high utilization by your patients, their families, and hospital staff that drives better patient outcomes.

• Increase patient experience scores

• Ease workload on staff

• Activate patients in their own care

• Drive reputation and referrals

• Cultivate patient loyalty

• Improve clinical outcomes

• Keep patients calm and informed

97% Satisfaction rating by Vital clients and partners.

58%

Of patients use Vital, over five times the adoption of other solutions.

1M+

Patients, caregivers, and health consumers rely on Vital each year.

adoption starts with true user-centered design.

For the Emergency Department

For Inpatient Stays

ERAdvisor CareAdvisor

The patient experience solution tailor-made for smoother emergency department visits. Patients can view wait times and next steps, real-time orders and results, request service items, deliver feedback, receive multimodal patient education, and much more from a no-downloads, no-registration-required interface.

• Seamless Onboarding

• Dynamic Guidance

• Personalized Learning and Results

• Service and Comfort Requests

• Family and Friends Sharing

• Surveys and Reputation

• Custom Links and Branding

Give patients the understanding, mobility, and interactivity they need during a hospital stay. From a no-downloads, no-registration interface, patients gain visibility and control of their care experience.

• Health Goals and Engagement

• Health Progress Tracking

• Meal Ordering and Services Requests

• Test and Imaging Results

• Patient Education

• Surveys and Reputation Management

41% 106% Increase in postED follow-up appointments

62% 100+%

Decrease in patients leaving before being seen

Increase in patients scoring “likelihood to recommend” on satisfaction surveys

Increase in 5-star reviews

The missing experience layer for your EHR.

The missing experience layer for your EHR.

AccessAdvisor

Supercharge today’s outdated, disconnected find-a-doc tools, confusing pharmacy locators, and clunky online scheduling. AccessAdvisor automatically finds the most relevant place to get follow-up care and fill medications based on the patient’s unique needs at the point of discharge. With one tap, patients can schedule appointments, browse in-network providers, and more.

• Follow-Up Care Prompting

• Intelligent Provider Listings

• Convenient Direct Scheduling

• Value-Based Connections

5%

health

For Care Teams

CareAssist

Help the right members of the care team understand and respond to experience needs when they arise. CareAssist routes alerts and messaging to the right staff member based on the type of request, the roles of team members, and their bandwidth — reducing the task burden and amount of coordination needed to keep patients feeling seen and heard.

• Real-Time EHR Sync

• Service Requests and Routing

• SSO and Multi-Facility Support

• At-A-Glance Monitoring

• Patient Messaging and Notifications

• Results Sharing

• Clinical Decision Support

App Estimated hours of nurse time saved per year

satisfaction rating

Medical jargon has met its match.

Close the gap between clinical documentation and patient understanding with Vital’s AI-powered Doctor-to-Patient Translator. Available across all Vital solutions, the Doctor-to-Patient translator transforms complex clinical notes, imaging, labs, and other medical content into a fifth grade reading level.

Integrated anywhere, secure everywhere.

Vital easily integrates with EHRs with FHIR, HL7, or ADT feeds. Privacy and security are kept at the forefront with active HITRUST and SOC2 certifications and a culture of HIPAA compliance.

"This type of real-time connectivity and engagement really changes how we conceive of patient experience in our hospitals and has the potential to have a meaningful impact on patient care and outcomes."

“There is so much anxiety and complexity in health care. Our goal is to deliver the most personalized, clear, calm, and beautiful interaction with your health data and care team possible through software.”

– Aaron Patzer

Founder and CEO of Vital, Inventor of Mint.com, Former Innovation Officer for Intuit