Creating positive change for your business and the environment.
Taking sustainable action can make a real difference to your bodyshop. In fact, those who’ve already chosen our sustainable products are now using less materials, conserving resources, saving money and more importantly, protecting the environment. Contact us and find out how you can switch your bodyshop to eco-friendly products today.
08 END OF LIFE
The recycling industry plays a crucial role in sustainable automotive practices by salvaging used parts for reuse
10 LEGAL COMPLIANCE
For automotive businesses, understanding and complying with the ACL is crucial, it covers a wide range of consumer interactions,
12 EV TRANSITION
Th e transition to increased Electric Vehicle (EV) uptake should not overlook the dealerships
14 OH&S POLICY
Businesses should ensure that their OHS policies and procedures are both up-to-date and effective
17 MEMBER VISITS
Geoff Gwilym visits 50 year members, Bendigo Brake and Front End and H & V Pearce Engine Reconditioning
30 AC MAINTENANCE
A well-maintained A/C system doesn’t just keep the cabin cool; it contributes to overall vehicle efficiency.
31 EV REVOLUTION
MTAA reports the automotive industry is undergoing a shift that’s reshaping not just our roads , but our workforce as well
32 50 YEARS SERVICE
VACC celebrated Lorraine D’Silva’s five decades of dedication to VACC and it’s members
36 BIG CHAIR
David Church, the Group CEO of Royans Transport Accident Repairs, brings four decades of experience to his role
42 HACKING CARS
Car companies are putting alot of time into maintaining vehicle security, unfortunately, some hackers are doing the same
48 STEALSTOPPER
This innovative system offers dealerships the opportunity to protect their inventory and add significant value to every sale
50 IN THE KNOW
This issue addresses the Ford Territory cooling system and the Holden Captiva splitting intake and intercooler hoses
56 SERVICE DIRECTORY
Find everything from the latest products to the best business services you need all in one place
58 BUSINESS INDEX
Take advantage of VACC and TACC corporate partnerships and services, and drive your business forward
62 THE LAST WORD
From our archives, a page from The Australian Automobile Trade Journal published 100 years ago in October 1924
DR. IMOGEN GARCIA REID
SPRINGING INTO A NEW ERA
AS the wattle blooms and the days grow longer, we find ourselves on the cusp of an exciting new season - both in nature and in our beloved automotive industry. This October issue of our magazine captures the spirit of renewal and growth that’s in the air across Australia. Australia’s automotive landscape is constantly evolving, VACC CEO Geoff Gwilym gives us insight into new car growth, with 1.2 million new vehicles joining our roads last year, contributing to a national fleet of more than 20 million registered vehicles. However, this growth comes with its own set of challenges. Each year, approximately 850,000 vehicles reach the end of their life cycle, a process largely managed by vehicle and parts recyclers. Yet, a critical gap exists: the absence of a national database for end-of-life vehicles (ELVs). But change isn’t limited to vehicles. Our industry is also grappling with evolving legal and ethical landscapes. VACC’s Business & Consumer Affairs Manager, John Cain’s piece on the Australian Consumer Law (ACL) serves as a crucial reminder of our responsibilities. As vehicles become more technologically advanced and sales processes more digital, ensuring fair, transparent, and ethical practices is more important than ever. It’s not just about compliance; it’s about building and maintaining the trust that has always been the foundation of our industry.
Speaking of trust, our feature on Occupational Health and Safety (OHS) policies by Daniel Hodges, VACC Executive Manager, Workplace Relations couldn’t be timelier. The focus on psychological health and the prevention of psychosocial hazards in the workplace reflects a broader societal shift towards recognising the importance of mental well-being. As leaders in the Australian automotive industry, we have a responsibility to create safe, supportive environments for our teams, whether they are in the workshop or the office.
Amidst all this change, it’s inspiring to see the enduring power of experience and dedication. Lorraine D’Silva’s remarkable 50-year journey with the Victorian Automotive Chamber of Commerce (VACC) is a testament to the value of institutional knowledge and adaptability. Similarly, David Church’s story of rising from apprentice panel beater to Group CEO of Royans Transport Accident Repairs showcases the opportunities for growth and leadership within our industry.
On the topic of innovation and security, I’m particularly excited about two eyeopening articles in this issue that delve into the world of automotive cybersecurity.
“Catch Me If You Can” offers a fascinating look at the ongoing race between hackers and car companies, highlighting the evolving nature of automotive security threats and the industry’s response.
Complementing this, our feature on “StealStopper” showcases a cutting-edge
solution that’s set to revolutionise how dealerships approach vehicle security.
These pieces underscore the critical importance of staying ahead in the digital age, where our cars are increasingly connected and sophisticated.
These stories remind us that while technology and regulations may change, the heart of our industry remains the same: passionate people dedicated to keeping Australia moving.
Whether it’s the dealership staff explaining the intricacies of a new EV to a curious customer, the repair technician mastering the latest diagnostic tools, or the OHS manager ensuring everyone goes home safe at the end of the day, it’s our people who drive us forward.
As we navigate this period of transformation, let’s not lose sight of the excitement and potential it brings. Yes, there are challenges – from supply chain disruptions to skill shortages – but there are also unprecedented opportunities for innovation, growth, and positive impact.
This October issue is a snapshot of an industry in full flight. It’s a reminder that change, while sometimes daunting, is also exhilarating. As you flip through these pages, I hope you’ll feel the same sense of anticipation and possibility that I do.
Here’s to embracing the road ahead, wherever it may lead us.
Safe travels.
MANAGING
Imogen Garcia Reid
03 9829 1247
editor@australasianautomotive.com
SUB-EDITOR
Andrew Molloy
DESIGNERS
Faith Perrett
Gavin van Langenberg 03 9829 1189
creative@australasianautomotive.com
CONTRIBUTORS
John Caine, Geoff Gwilym, Rod Lofts, Bruce McIntosh, Imogen Garcia
Daniel Hodges, Paul Tuzson
names of publication titles, unfair competition, breach of trade practices or fair trading legislation, violation of rights of privacy or confidential information or licences or royalty rights or other intellectual property rights, and warrant that the material complies with all relevant laws and regulations. This publication is distributed with the understanding the authors, editors and publishers are not responsible for the results of any actions or works of whatsoever kind based on the information contained in this publication, nor for any errors or omissions contained herein. The publishers, authors and editors expressly disclaim all and any liability to any person whomsoever whether a purchaser of this publication or not in respect of anything and of the consequences of anything done or omitted to be done by any such person in reliance, whether whole or partial upon the whole or any part of the contents of this publication. Advertising accepted for publication is subject to the conditions set out in the Australasian Automotive rate card, available from editor@australasianautomotive.com
SUSTAINABLE CAR DISPOSAL
AUSTRALIA’S automotive landscape is ever-evolving, with over 1.2 million new cars joining the roads last year, contributing to a national fleet exceeding 20 million registered vehicles. Parallel to this growth, approximately 850,000 vehicles are decommissioned annually, a process largely managed by vehicle and parts recyclers.
This recycling industry plays a crucial role in sustainable automotive practices. By salvaging used parts for reuse, these businesses significantly reduce the carbon footprint associated with vehicle use in Australia. Moreover, they create valuable resources for recycling, demonstrating commendable environmental stewardship.
However, a critical gap exists in this system: the absence of a national database for end-of-life vehicles (ELVs). Once a vehicle is unregistered, tracking its fate becomes challenging. This void potentially fosters a breeding ground for unethical operators - backyard recyclers and illegal parts traders who unfairly compete with legitimate
businesses burdened by significant regulations and operational costs. The implications extend beyond economic fairness. Safety becomes a paramount concern, as these rogue traders likely disregard health, safety, and environmental laws, posing risks to consumers and the environment alike.
For vehicle owners contemplating disposal of an end-of-life or nearend-of-life vehicle, the message is clear: go to legitimate, registered automotive recycling businesses.
Be wary of fly-by-night operators functioning outside legal parameters. In Victoria, for instance, offering cash for scrap or end-of-life cars is illegal - a fact all consumers should be aware of. By choosing reputable recyclers, we not only ensure proper vehicle disposal but also support a vital industry that contributes significantly to automotive sustainability and environmental protection.
Want to hear more from VACC CEO Geoff Gwilym? Read his weekly column in The Herald Sun.
JOHN CAINE LEGAL COMPLIANCE IN BUSINESS
THE Australian Consumer Law (ACL), which came into force on 1 January 2011, is designed to ensure that businesses act responsibly in their dealings with consumers. This legislation is of paramount importance to all industries, including the automotive sector, where consumer interactions are frequent and often involve significant financial transactions.
The ACL replaced the previous Commonwealth Trade Practices Act, as well as various state and territory consumer protection legislation. It is now contained within the Competition and Consumer Act 2010. Importantly, aspects of the ACL are also reflected in the Australian Securities and Investments Commission Act 2001 (ASIC Act) to protect consumers of financial products and services, which can have implications for automotive financing and leasing arrangements.
For automotive businesses, understanding and complying with the ACL is crucial. The law covers a wide range of consumer interactions, from advertising and sales practices to product quality and after-sales service. Three main areas of this law are of primary importance and warrant particular attention: Misleading and Deceptive Conduct
Businesses must not engage in conduct that could mislead consumers about their goods or services. This prohibition extends beyond active misrepresentation to include omissions of relevant facts. Whether silence is considered deceptive or misleading will depend on the circumstances of each instance.
In the automotive context, this means that all descriptions,
promotions, and advertisements must accurately represent:
The standard, quality, value, and price of vehicles and services
The composition, style, and model of vehicles
The performance characteristics, uses, and benefits of vehicles and automotive products
Additionally, any warranties or conditions should be clearly stated. For example, when advertising a vehicle’s fuel efficiency, performance capabilities, or safety features, the information provided must be accurate and not misleading.
Unconscionable Conduct
Unconscionable conduct is defined as a statement or action so unreasonable that it defies good conscience. Businesses must not act unconscionably when selling or supplying goods to a consumer, or when supplying or acquiring goods and services to or from another business.
In the automotive industry, this could include:
Using high-pressure sales tactics to push unnecessary vehicles or add-ons
Taking advantage of a consumer with a disability
Exploiting a customer’s age, illness, gender, or financial difficulties
For instance, pressuring an elderly customer to purchase a highperformance vehicle unsuited to their needs or misleading a customer about financing terms could be considered unconscionable conduct.
Unfair Terms in Consumer Contracts
This area has been subject to much discussion and constant review since
the introduction of the ACL. A consumer contract is an agreement between a business and a consumer for the supply of goods or services for the consumer’s personal, domestic, or household use.
In the automotive industry, these contracts should not:
Allow the business to change the contract without notifying the customer
Avoid liability for negligence
Avoid responsibility for any shortcomings in the product or service
• Allow fees and charges not related to actual costs incurred
For example, a vehicle purchase agreement that allows the dealership to unilaterally change the terms of a warranty or a service contract that unfairly limits the business’s liability for poor workmanship would likely be considered unfair.
It’s important to note that in general, unfair terms will be treated in a dispute as though they never existed in the contract.
Automotive businesses should also remember that they themselves are considered consumers in certain situations and receive ACL protection when purchasing goods for use within the business and not for resale. This could apply to the purchase of tools, diagnostic equipment, or office supplies. Additionally, contracts for services such as waste disposal and telecommunications are also covered by the ACL.
Compliance with the ACL is not just a legal obligation but also a key factor in building and maintaining customer trust. In the automotive industry, where reputation and customer loyalty are crucial, adhering to these principles can provide a competitive advantage.
DR. IMOGEN GARCIA REID
ELECTRIC TRANSITION: DEALERSHIPS
THE transition to increased Electric Vehicle (EV) uptake represents the greatest change to the automotive industry in over one hundred years. For over a century the automotive industry has been successfully adapting to change associated with technological advancements across all sectors.
The Australian Government’s ambitious goal to reduce Co2 emissions via the New Vehicle Efficiency Standard (NVES) presents several challenges for the automotive retail industry and none more so than for our new car dealerships who are at the very frontline of the EV transition journey.
What many may not realise is that new car dealers are required to heavily invest in additional capital expenditure projects: floor plan finance arrangements, service bays, charging infrastructure and upskilling of staff to set up the EV infrastructure required. These investments run into the millions of dollars and have been necessary to meet government-led mandates (i.e. NVES) and the Original Equipment Manufacturer’s (OEM) demands in the transition to an EV marketplace.
OEMs often direct dealers to build facilities in a certain style with strict control over who does the work. VACC’s research shows over 63 per cent of dealers have been forced to use building
firms and EV charging installations endorsed by the franchisor. There is often no room to move, irrespective of the cost. VACC research also shows that 81 per cent of dealers have not received any financial assistance from their OEM, despite having a direct edict to build new showrooms and service bays, install EV infrastructure, and train technicians. This is all an immediate cost to the dealership, with no guarantee of a return on investment.
Stock remains a pain point, noting OEMs are delivering high volumes of EVs coupled with an emerging trend showing an oversupply of Internal Combustion Engine powered vehicles to dealerships. This is despite low demand and a shrinking sales pipeline – a situation that is amplified in regional Victoria. Six per cent of Victorian dealers advise that ZLEV sales currently account for 10 per cent or more of their sales.
I make the point that new car dealerships are caught in the crossfire of the implementation of the NVES, which will impose a significant disruption to the market.
Time will tell if consumers respond to the change in product offerings mandated by the Federal Government and whether stock will move. There is much talk about transition:
infrastructure, energy generation, safety risks, and skills – but dealerships are often overlooked as a critical player to the success in increased uptake. They are at the frontline of transition and responsible for the majority of sales and servicing of EVs. They must be amongst the first points of reference when government EV related policy settings are being discussed.
Consideration should also be given to the existing automotive retail industry. This includes not only new car dealerships but automotive repairers, towing operators, service stations and the like. VACC made this point at recent Hearings conducted as part of the House of Representatives Standing Committee on Climate Change, Energy, Environment and Water inquiry on the transition to electric vehicles (EVs).
The Federal Government’s Dealership and Repair Initiative for Vehicle Electrification Nationally (DRIVEN) program is a welcome acknowledgement of support for car dealerships and automotive repairers. What remains important is that the funding applications associated with the DRIVEN program recognise the early adopters within the dealership network, who have been ahead of the curve and invested heavily in EV infrastructure early. Members are invited to read VACC’s full submission available on the VACC website.
IN today’s rapidly evolving workplace landscape, the importance of regularly reviewing Occupational Health and Safety (OHS) policies and procedures cannot be overstated. As industries adapt to new challenges and legal requirements, businesses must remain vigilant and remain committed to a consultative approach to providing a safe working environment for all – and one that recognises the important responsibilities held by both employers and employees as duty holders under OHS legislation. Having robust and wellestablished policies and procedures in place also assists to demonstrate OHS compliance in the event of an incident or regulatory inspection.
One area of growing focus in the OHS arena is psychological health and the prevention and management of ‘psychosocial hazards’ in the workplace. Psychosocial hazards may be understood as factors in the design or management of work that increase the risk of work-related stress that can lead to psychological or physical harm. The implementation of practical measures in the workplace which, so far as is reasonably practicable, eliminate and/or reduce the risk of bullying, workplace violence, harassment, and discrimination is an ongoing process. As such, all businesses, are strongly
DANIEL HODGES ROBUST OH&S POLICY
When conducting policy reviews, businesses should ensure that their OHS policies and procedures are both upto-date and effective. It is crucial that all workers are inducted and trained (with periodic retraining as required) to understand both their rights and responsibilities. This is particularly important for managers, who are often perceived as cultural role models and enforcers of appropriate behaviour, and who often receive initial complaints.
To assist in this process, businesses should consider utilising resources such as the VACC Employee Handbook that provides a compilation of essential workplace policies, reflecting relevant legislative and award requirements and dealing specifically with issues such as bullying, sexual harassment, and discrimination. VACC regularly updates the Employee Handbook as necessary to incorporate legislative changes, with the latest edition reflecting relevant ‘Closing Loopholes’ amendments from 26 August 2024 now available for members.
For larger employers, VACC has developed stand-alone policies and procedures addressing bullying (including workplace violence), sexual harassment (including sex-based harassment), and discrimination that can be used to complement the VACC Employee Handbook. When
procedures to ensure employees are educated on the importance of raising matters promptly in accordance with the agreed procedure. These comprehensive resources can also be used to train managers and supervisors on how to manage and respond to these matters, if and when they arise in the workplace. Formal workplace training is another important way in which VACC can help members to maintain robust OHS practices. This industry-specific training can be customised to specific businesses and can be delivered to all staff on-site. Training can also be tailored to focus on managerial-level employees, who are perceived as cultural role models for, and enforcers of, appropriate behaviour, and who are often appointed to receive initial complaints. This helps ensure that everyone in the organisation is aligned with the latest safety standards and practices. The ongoing need for businesses to prioritise OHS cannot be emphasised enough. Regular policy reviews, comprehensive training, consultation with workers and a proactive approach to identifying workplace hazards and implementing appropriate risk controls are essential components of a safe and compliant work environment. By staying vigilant and up-to-date with OHS requirements, businesses can not only avoid potential regulatory issues but also foster a healthier, more productive workplace.
BRUCE MCINTOSH
MENTORING APPRENTICES
GROUP apprenticeship training is an Australian invention designed to help support apprentices in trade training.
Created in the early 1980s by a number of industry associations, including TACC, and supported by governments, it’s a training model focused on rotating apprentices in different workplaces over their apprenticeship.
While today, some refer to this model as a form of labour hire, this was never the intention of this program. Its roots were firmly centred on the mentoring and pastoral care of trade apprentices, with an experienced and skilled thirdparty (in this case apprentice Field Managers from TACC) being responsible for the management and progress of the apprentices’ training and their skills progression in the workplace.
The employer who hosted the
apprentice paid the scheme operator a premium to undertake the support and third-party mentoring and, if business conditions became tight, the apprentice could be moved to another workshop for a period of time.
Many of these schemes are still very much alive today and some, like TACC Automotive Apprenticeships, have apprentice completion rates well above the national average.
I’m happy to report that 85 per cent TACC apprentices complete their courses, compared to the national average of just 56 per cent.
It is a training support model that focuses on an individual’s learning and work aspirations. It’s a model with great benefits that should never be called labour hire. It’s much more than that.
Want to hear more from Bruce? Read his weekly column in the Mercury.
Back to Bendigo
VACC's Geoff Gwilym gets back out amongst the members in Bendigo to celebrate member number 603 as their 50th membership anniversary clocks over. Joined by VACC Area Manager, Kris Stavrevski and VACC Policy Advisor Michael McKenna, the day opened with a visit to Lily Street in Bendigo at Brake & Front End. Since 1948 Bendigo Brake & Front End has been a long-time auto repair business, offering specialised repairs in brakes, suspension and clutch. With Denis Jeffrey starting in the trade in 1966, followed by younger brother Stephen in 1979, the business has generated a strong local customer base with a focus on quality trade work and excellent customer service. Denis started developing his tech skills at the local White Hills Tech School and maintains that the closure of a lot of the tech schools is a major factor in the lack of young people seeking trades today. Stephen is definitely the office tech guy on site, with Denis still getting caught flicking through the yellow pages to find a local solution. ‘Denis said ‘I know I can get this stuff online but honestly, sometimes I can find it in the yellow pages quicker’. The brothers welcomed the VACC team in on what can only be described as a very crisp winter morning. The workshop really did resemble an aircraft hanger, but it turned out it was an American Nissen Hut building, exported to Australia in the
mid-1900s for use as an ice works. We had a look out the back at the oldest part of the building and it still has the original six inch cork insulation that was used to keep the ice blocks cold. Things went well for the works owner, Gordon Anderson, and Denis can remember the ice being delivered to their own home. Denis said, ‘things went well for Gordon until Chilly Billy came to town which meant it was time to look for another use for the ice shed’. Gordon saw the growth of the mining works in the town and decided he would get into the business of hiring out industrial machinery for the mine sites. This is when the fuel bowsers were fitted to the outside of the building to make sure hire equipment left the premises with a full tank of fuel. But again, later on, as the mining work slowed down, it was time for Gordon to diversify again and this is when the Nissen Hut first started housing a dedicated automotive business. The destiny of Gordon and Denis Jeffrey was sealed, they just didn’t know it at this stage. When Denis left school he was offered a job as an apprentice at the local Ford dealer in Bendigo, Provincial Motors, but had a few months gap in between. Denis recalls, ‘this is when I was delivering beer to the pubs in Bendigo and my round included delivering beer to this building, to keep it cool for the pubs. People also used to store their local caught fish and rabbits in here too given the shed held its ice-cold temperature’. Denis recalled ‘once I started my apprenticeship, I attended the Bendigo School of Mines once a week to learn the technical aspects of the trade’. While starting his trade at the dealership Denis later transferred his indentures to another site, that was then a three bay Amoco service station, Denis worked with the then boss of the site, Ken Smith, and eight years later panel beater Bob Deary took over the lease on the site. After a
few short years Bob offered the lease to Denis, which he took over. Denis said ‘well I had to go and tell my wife that the deposit for the house we were saving for now had to be diverted to the Amoco site... to say this was a surprise to her is an understatement but we charged ahead’. After 12 and a half years, going through the change to decimal currency and self-serve fuel, Denis decided to get out of the business. Denis said ‘this was also the time when Amoco became BP. Things were changing quickly in the industry at that time and consolidation was everywhere. I spent a lot of time talking to people at VACC about the business and my future and I eventually decided it was time to get out of fuel’.
When getting out Denis, not knowing what was ahead of him, declared he would not fix another car, he was now 36 years old, and there were five mouths to feed in the family. However shortly after, the ice works business, which was now an auto shop run by Gordon Ander, had come on the market and Denis decided to throw his hat back in the ring and bought the business. Having up to five skilled technicians in the shop at any one time the business became a favorite service and repair shop for many locals. 34 years later Denis and Stephen are still in the shop.
Asked if there had ever been any odd or weird things happen the workshop, similar to a story of another VACC member being asked to vacuum ghost spirits out of a customer’s cars - Stephen didn’t have anything spooky to tell but remembered that late one evening he and Denis were working in the office when they watched a customer’s car just reverse out of the workshop. It turns out someone with an antisocial habit decided they needed the car more than the workshop or the owner. Denis and Stephen watched on in horror and the machine drifted off into the darkness.
Denis reflects the true spirit of VACC membership. Active across two Executive Divisional Committees, Service Stations and Automotive Repair and would have no doubt put in hundreds of hours on those committees, unpaid and for the broader benefit of the industry. Well done to Denis and Stephen and thank you for your 50 years of VACC membership. Proudly flying the automotive flag and delivering great services to the local community.
From left: Geoff Gwilym and Denis Jeffrey outside Bendigo Brake and Front End
H&V Pearce Engine Reconditioning
IT was another day out with VACC regional members, and a recent Bendigo trip was down to H&V Pearce, Engine Reconditioning, in California Gully, for their 50-year VACC membership anniversary.
Area Manager, Kris Stavrevski, Policy Advisor Michael McKenna, and VACC CEO Geoff Gwilym were welcomed by business owner Andrew Reid. The team were also joined by former owner Neil Pearce a strong industry advocate, who was a very active member of the Engine Reconditioning Division over many years, serving as the Chairman before resigning.
Super office manager, Cassandra, looked as though she had things under control in the office, and as always, there is someone in the driver’s seat making sure the business is run like clockwork. The workshop reflects the past and the present at the same time. Machinery originally purchased by Neil Pearce’s father, Horrie Pearce, has enabled the business to recondition engines and equipment since the inception of the business in 1972. Neil took the business over from Horrie in 1986. Neil reflects, ‘Dad after retiring continued with his skills making Model steam engines at home. He was a real master craftsman who could literally create an engine out of a lump of metal.’
Current business owner Andrew came up through the industry, from apprentice to taking the business over from Neil in 2011. On leaving school in 1992 and completing year 12, Andrew’s mother Faye suggested he come down to the shop for a bit of work experience - ‘thanks mum’. By the end of the year, Neil suggested he start an apprenticeship, and Andrew was in. At this stage, Faye had been in the business managing operations and paperwork since Neil took over the business in 1986. So neatly did Faye fit into the place that many locals in the industry just assumed she was Neil Pearce’s wife. Not so, Neil already had his wife Lyn who was busy teaching kids at the local school. So, what role does Neil play in the business today? Asked Geoff. Neil added ‘Well, I really get called in to look at
the impossible and the unfathomable. Whether I like it or not I have gathered a lot of information from my own experience and from Dad, and if Andrew thinks I can help with advice, I am more than happy to drop into the workshop’. ‘Whilst my dad had great skills, he was never going to suffer fools gladly. I learned this when I was very young. If he was doing something technical, I basically had one chance to learn the what and the how, and there was no way I would be asking him a second time, that’s just how it was.
Andrew said, ‘If an old customer calls me and they have already spoken to Neil about a problem I basically tell them that what he said would be right and I would likely be telling you the same thing’. But they do get charged extra for calling him first.
Geoff asked Andrew for his views, on what is effectively a highly specialised and slowly shrinking sector. Andrew reflected - ‘big investments need to be made in new machinery in this game and if you haven’t got a lot of heavy and industrial work it would be hard to recover the outlay’. With the possibility of only having 10 years in the industry left it is hard to justify any more large investment in machinery or infrastructure.
‘Even stock is hard to hold nowadays due to the huge variety of engine configurations in the market. It would be difficult to hold stock on a chance it would be the right gear’.
Andrew raised the ever-regular theme of finding skilled labour to come into the business and this has not got any easier over the years. Even though staff that come into the shop normally stay for some time there is always the constant draw of better wages in the local mining sector.
The matter of actual labour costs and parts means things like reconditioning regular car engines is almost a thing of the past. Also, we find a lot of mechanics do not want to diagnose an engine fault. Their explanation to the customer is that the engine is no good and that is all. The suggestion then is a second-hand engine if one can be sourced. If the price of the second-hand engine is deemed
too much, then the customers are quite often told their car is not worth fixing. Mechanical workshops do not want the cars sitting in their garage for two weeks waiting for a reconditioned engine. Most enquiries we receive is comparing our reconditioned (New) motor to the price of a second-hand engine, which could have 80 to 120 thousand kilometres on it. Neil lamented, ‘Warranties on parts is still a major problem for the industry. If a reconditioned engine fails at some point, and it may be down to faulty parts, the onus falls straight on the business, including the lost labour hours needed to re-recondition the engine, again. Yes, we can raise a claim with the parts supplier under warranty but that is a long and arduous process, and often with no satisfactory resolution. If you get a few of those in a row, it's game over. Neil reflected on when was the heyday in engine reconditioning, and in his view there really never was one and ‘you could have done many other things and would have been further ahead’. Neil said, ‘You really need to have a passion for this stuff, working the business to make a million just isn’t likely to happen’. ‘We did have times, 25 years ago when you could drop a Cleveland off in the morning and pick it back up at 5pm with a reconditioned engine. But we had a lot more skilled staff then and more engines were being reconditioned, maybe that was the hay day’.
Andrew touched on getting support from other people in the industry, if Neil wasn’t around, how big is the support network? ‘There are other people out there but not as many as there used to be. The ERA events are not on as regular and quite often not on at times that suit travelling to after work from Bendigo. There are a few other people in the industry I talk to and it is comforting to have conversations and realise you are not alone and the issues and experiences I am going through also affect others. It’s a shrinking capability pool but if you keep ringing old mates someone normally has the answer somewhere. And what about electric vehicles, are we going to recondition EV motors in Australia? Andrew and Neil both concluded, almost in union, no. They
shared a view that they are more likely to be shipped off overseas for repair, or straight into scrap.
So, Andrew, what is the weirdest thing that’s happened in the workshop?
Andrew says, ‘We were on the tunnel borer in the workshop one night and we could hear someone at the
front of the shop’. On inspection, a guy had come into the front of the business and had helped himself to the cash tin. Andrew fronted him and demanded he empty his pockets... Andrew said 'The guy not only emptied his pockets he took his pants off and gave them to me as well as the cash’. The problem for the perpetrator was that his pockets also had documents with the guy’s name and address on them. Andrew said ‘I politely asked him to leave the premises and he legged it, without his pants’.
Andrew has also used the business as a tool to support the local community.
H & V Pearce has been a long-time supporter of the local Football Netball
Club where Andrew played and coached, sponsored the scouts, fire brigade, and schools and supported local sporting and park developments undertaken by the council. This support was recognised with Andrew receiving the City of Greater Bendigo Citizen of the Year award in 2018. He is supported at home by Carina and her family who have helped him with the work/life balance in recent times. On leaving Geoff thanked Neil and Andrew for their long-term support for VACC and for being an integral part of Australia’s engine reconditioning industry. It’s another great example of a local business punching above its weight; employing locals and training for the next generation.
Workshop profit and efficiency
THE Motor Vehicle Service & Repair Information Sharing Scheme means Aftermarket workshops, collision shops, dismantlers, modifiers and RTO trainers are now, for the first time, on a level playing field with dealership service departments. Whatever service, repair, wiring diagram, Technical Service Bulletins (TSB), diagnostic hardware, or software a dealer accesses, so can you. This covers every vehicle and light commercial from 1st January 2002 including light commercial (3500kg).
So how does using genuine information potentially change your business approach?
This isn’t just another avenue for information, it opens opportunities not previously available. For example, programming or re-programming software on an ECU/controller. You will need to learn about J2534 passthru which is how you move files from a car companies’ server through your laptop then via your SAE-J2534 VCI into the vehicle. Many modern scan tools have SAE-J2534 built in. When should you use genuine information?
If you can’t find what you need or have a problem vehicle, go straight to the car company portal to find the information you need. TSBs are powerful and can give you your answer based on the make/model/ year/engine and DTC codes. TSBs are
created from car companies collecting repair data from their global dealers to identify consistent or common problems per model. The day access fee is added to the job, which you finish quicker, so it has paid for itself. What does it cost?
Some examples for information (full repair manuals, TSBs, all wiring diagrams etc.) are below. The currencies used are AUD, USD, Euro, for comparison the below is converted into AUD:
One hour’s access: Audi $6.62, BMW $14.89, Isuzu $3, Skoda, VW $11.58.
One day’s access: Ford $33+, GM $28+, Honda $20+, Hyundai $18.50+, Kia $25+, Mazda $19.95+, Mitsubishi $35+, Nissan $49.95+, Subaru $25+, Suzuki $25.15+, Toyota $21+.
Use genuine diagnostic software (J2534) to scan the full vehicle and get all the information.
One hour’s software access: Audi $16.54, BMW $14.89, Isuzu $8, Skoda $14.89, VW $16.54.
One day’s software access: Ford $40+, GM $78+, Mitsubishi $35+, Toyota $50+. Toyota also offer their Techstream dealer software for $80+ per month which is below $4 a day. For example, an all systems scan using Toyota Techstream will give you every DTC, every descriptions, any TSBs, and the software version
on each controller that may need to be updated. Aftermarket scan tools have a cutdown reversed engineered version of genuine diagnostics software. Why not use the full version. Visit aasra.com.au, select “Automotive Websites” (LH menu) to view all the car companies pricing by day, month, year. Is any information restricted?
High voltage (60-volt up) being EV’s, and hybrids requires a High Voltage EV Safety Certificate. You can do the AURETH101 one day course via TAFEs or RTOs. BMW, JLR, Mercedes and Volvo restrict all access unless you have an EV Certificate. At this point they can’t isolate high voltage in their websites. Security (key, immobiliser, ECU, PATS etc.) requires Security approval. This is a higher level of account. Initially you need a police certificate issued in the last 12 months, then another one every two years.
If using genuine information or software saves you 30 minutes its paid for itself. You bill the subscription fee to the job and then use the 30-minute gain on another job. Let’s say you saves 30 minutes on one job per day. That’s over 120 hours saved per year. (252 working days in 2024)
Using genuine information will result in higher year end profits. Visit our home page and view two pdfs, “Joining Help” and “Navigation”.
Visit aasra.com.au
Any individuals employed by Australian repairers or Registered Training Organisations.
What information can be accessed?
Service schedules, service manuals, service bulletins, repair procedures, wiring diagrams, diagnostic hardware, software etc. Key, immobiliser and radio codes require VSP* status.
The legislation covers vehicles (cars, SUVs, light commercial) from 1 January 2002 onwards.
Narva’s latest catalogue: A game-changer for automotive professionals
IN a move set to excite automotive traders across Australia, Narva has unveiled its 19th edition product catalogue, featuring an impressive array of 790 new lighting and electrical products. This latest release, with 470 neverbefore-seen items, is poised to revolutionise the industry with its comprehensive offerings and user-friendly design.
Developed with the trade in mind, the new catalogue introduces a curated format resulting from extensive consultation with industry professionals. The revamped layout places product images on the leading edge of left-hand pages, making it easier for users to quickly locate items when flipping through the pages.
The new EX2 LED driving lights and light bars are a standout addition, offering exceptional performance and customisation options with interchangeable trims. The Ultima MK3 LED range, compatible with the innovative Connect+ Controller, allows users to fine-tune performance parameters to suit various conditions.
Work and warning lamps:
The introduction of the Microlux Work Lamp range brings superior output and compact beam patterns previously unavailable in Australasian markets. Four new strobe ranges, including the Eurotech II and Optimax Beacons, have been engineered specifically for ANZ conditions and meet SAE Class 1 requirements – a performance measure unique to Narva.
Truck and trailer lighting:
Nine new LED models have been added, catering to a wide range of applications from box trailers to road trains. The robust 80 Series, designed for demanding commercial
use, and the stylish 70 Series with its signature taillight function and pioneering combination stop/ reflector, are notable inclusions.
The catalogue also expands on categories such as globes, fuses, tradegrade terminals, switches, RV and interior lighting, and marine lighting.
To enhance usability, Narva has introduced new graphic icons, more detailed line drawings, and an increased number of QR codes. These additions provide quick access to product videos, application guides, tech tips, and even surface CAD for the LED Truck and Trailer lighting range. Three new application guides covering Work Lamps, Emergency Lighting, and LED Truck and Trailer
Lighting have been included, easily identifiable by colour-coded tables.
For automotive trade professionals looking to stay ahead of the curve, Narva’s latest catalogue is an indispensable resource. Its combination of extensive product range, industry-specific design, and easy-to-access information makes it an essential tool for any workshop or parts department.
As the automotive lighting and electrical landscape continues to evolve, Narva’s commitment to innovation and industry-focused development ensures that Australian automotive businesses have the products and information they need to meet the challenges of tomorrow.
With a huge range of exciting new product including Ultima MK3 driving lights, 70/80 Series Rear Lighting, MicroLux work lamps and much more, the new Narva catalogue is better than ever. Scan the code below to view online or get a hardcopy.
See it online first, register now narva.com.au/newcatalogue
Schaeffler’s Thermal Management Module
Compact component with many possibilities
THE first volume produced engines to be equipped with a multifunctional thermostat are the 1.8L and 2.0L TFSI engines from the VW-Group (four-cylinder in-line engine EA888 Gen.3). This module was developed jointly by Audi and Schaeffler. In the warm-up phase of the engine, the Thermal Management Module (TMM) is able to completely close the coolant inlet in the engine or set a minimum flow rate. If the engine is warm from operation, the coolant temperature can be adjusted quickly and fully variably to different temperature levels depending on load requirements and external boundary conditions. The TMM has two coupled rotary slide valves, which are operated by only one drive motor. One of these rotary slide valves is on the pressure side of the water pump and is designed for shutting off the coolant. The second rotary slide valve is used for distributing coolant on the intake side. The entire cooling circuit also has switching valves to enable the flow of coolant through the heater and the transmission oil heat exchanger to be switched on and off in a targeted manner. Two rotary slide valves, which are coupled mechanically, control the flow of coolant inside the rotary slide valve module. An electric motor drives rotary slide valve 1 via a worm gear with a high reduction ratio. Rotary slide valve 1 is, in turn, connected with rotary slide valve 2 via a lantern pinion. Rotary slide valve 1 replaces the conventional wax thermostat and can quickly and fully variably adjust the coolant temperature between 80°C and 110°C depending on requirements. In addition, rotary slide valve 1 switches the coolant return from the engine oil cooler. The coolant water is heated 30 per cent faster compared to the previous engine with a wax thermostat. The time required to reach the target oil temperature is reduced by around 50 per cent.
“Schaeffler is a pioneer in intelligent thermal management systems in vehicles. It shows the strength we have in mechatronic products,” said Dr. Jochen Schröder, President of the E-Mobility division of Schaeffler AG.
Schaeffler Australia is excited to announce the launch of a comprehensive local logistics program, designed to streamline and expedite the availability of their high-quality OE automotive aftermarket components. With this new initiative, Schaeffler has significantly increased their local stock holding, ensuring that a wide variety of essential products, including TMMs, FEAD kits, timing belt kits, and wheel bearing kits, are readily available for immediate shipment. Schaeffler is committed to supporting customers with fast delivery and reliable service. Every Schaeffler kit has all the necessary components needed to complete a full repair job, reducing downtime and improving efficiency for workshops and mechanics. To learn more about how this program can benefit your business, please contact Schaeffler directly or reach out to one of our trusted distributors.
Go to aftermarket.schaeffler.com.au or repxpert.com.au for more information.
Sign up to REPXPERT For Free Technical Tips & More
Intelligent repair solutions in Schaeffler quality
Schaeffler ensures every replacement part in each kit ticks all the boxes for your requirements.
We strive to make your job as easy as possible which is why all of our kits contain each necessary part including nuts, bolts and washers for a complete repair solution.
Don’t take our word for it, see for yourself!
Two-way text can streamline your workflows, save time and drive growth
THERE are lots of competing priorities to manage when you own and operate an auto business, so it’s important that you find ways to streamline workflows and continue building your reputation across various channels. These channels include search engines, third-party websites, social platforms, and more. If you’re looking for ways to tune up your customer experience, save time through AI and automation, and make communication easier, tech-driven platforms can deliver. Keep reading to learn more. High call volume fills your valuable time Auto service and repair businesses often have high call volume. This reduces the time available to be “on the tools”. It also makes it challenging to streamline communication with customers. For example, if a customer’s car requires costly maintenance or repairs, making phone calls to inform them, get approval, and go ahead with the work can take more time than you have available. Two-way text is a gamechanger for the auto industry
From booking to communicating with customers during and after the job, two-way text makes it possible to provide an exceptional customer experience while helping your team save time and get more done. Over 90 per cent of text messages are
opened within three minutes, plus they have a 209 per cent higher response rate than phone and email. Platforms like Podium consolidate all of your lead and communication channels into a single inbox, plus it enables you to send photos and videos of customer’s vehicles or items via text. And because of the high open and response rate, your customers get all the information they need to make decisions quickly. This eliminates phone tag and helps jobs move along faster. And with the ability to text a secure link to process payment, all your customers need to do is pick up their keys and drive away at the end of the day.
The efficiency gains that can be realised for your business and its customers through two-way text can encourage a higher volume of positive reviews, helping your business show up first on search engines. And with reviews becoming increasingly important in customers’ buying decisions (84 per cent of consumers trust online reviews as much as personal recommendations), the work you do every day can help build your online reputation through the customer experience improvements that come with embracing two-way text. Don’t forget about AI
Whether you need an email copy to send with a quote or help crafting
a response to a customer enquiry, generative AI tools can get the job done. The best bit? AI tools like Podium’s AI assistant enable you to auto-generate responses in seconds, saving time and ensuring people always get a quick response.
Communicating with customers via two-way text from a unified inbox can help your auto business save time, get more done and continue building a strong reputation. It’s the best way for your business to work smarter, not harder and deliver a customer experience that keeps people returning year after year.
Save time and get more done with Podium
Founded in 2014, Podium has helped over 100,000 local businesses grow. Podium simplifies customer interactions and helps businesses save time, get more leads, grow revenue, and engage with customers via a channel that’s preferred by over 90 per cent of Australians—text.
Exclusive VACC discount
Podium offers an exclusive discount for VACC members. Book a demo to see Podium in action and discover how the platform is helping auto businesses like yours save time, get more leads, and make more money. Get in touch at podium.com.au/VACC
From spanners to software: Tracey Dann’s journey drives workshop innovation
FROM the bustling workshop floors of Toowoomba to the cutting-edge of automotive software, Tracey
Dann’s journey is a testament to the power of adaptability in the everevolving world of small business.
Tracey Dann, Business Coach for Workshop Software, brings a unique perspective to her role, combining her passion for small business with her experience as a workshop owner.
After 21 years of owning an auto electrical workshop in Toowoomba, Tracey now supports other workshop owners in growing their businesses.
An unexpected journey
With a background in economics and human resource management, Tracey’s path to workshop ownership was unexpected. Her career began in oil and gas drilling, focusing on workplace health and safety. She later owned a consultancy business in this field for 14 years before acquiring Hot Wired
Auto Electrical as an investment.
Life’s twists led Tracey to become more involved in the day-today operations of Hot Wired. The business grew, particularly in serving heavy vehicles and earthmoving equipment. Tracey’s openness to new opportunities and willingness to pivot helped build a resilient business.
Workshop Software: A new chapter
After selling Hot Wired in 2021, Tracey joined Workshop Software as an Onboarding Coach. Her experience allows her to understand the software from both developer and user perspectives, contributing to its ongoing improvement.
Workshop Software’s role in business management
For independent workshops to thrive, Tracey emphasises the importance of providing service comparable to larger competitors. Workshop Software facilitates this through features like service reminders, electronic inspections, and online bookings. The software also helps workshops maximise efficiency
and monitor labour productivity, crucial in times of skills shortages.
Navigating skills shortages
Tracey advises workshops to:
Look beyond money to attract and retain staff
Become the ‘employer of choice’
Show courtesy and value employees
Embrace diversity
Invest in training
• Back your people and support their growth
Mobile app and reporting features
Workshop Software’s mobile app allows teams to manage jobs, access vehicle history, and track time efficiently. The software also provides comprehensive business and financial reporting, integrating with popular accounting solutions to reduce administrative load.
Meeting customer expectations
Features like the Customer Portal and Public Booking Diary help workshops meet increasing customer expectations for service and immediacy. Tracey advises workshop owners to use every available tool to engage with customers and build relationships. Scalability and continuous improvement
Workshop Software is suitable for businesses of all sizes, offering a Multi-Branch version for larger operations.
The company maintains a process of continuous improvement, often driven by customer feedback and suggestions.
Support and onboarding
Workshop Software provides oneto-one onboarding and ongoing support through assigned Account Managers and a global support team. This personalised approach helps build relationships with customers and ensures they get the most out of the software.
Final advice
Tracey encourages workshop owners to build their networks, ask questions, and be open to learning from others. She emphasises that business doesn’t have to be a DIY experience, especially in challenging economic times. In an industry heavily weighted toward small businesses, particularly in the aftermarket space, Workshop Software aims to provide the tools and support necessary for workshops to streamline their operations and build profitable, resilient businesses.
Rethinking A/C maintenance: A strategic approach for mechanics and customers
AS spring unfolds across Australia, it’s time for mechanics to reconsider their approach to automotive air conditioning maintenance. While we’re all familiar with the basics, there’s a strategic opportunity here that some might be overlooking. It’s not just about fixing what’s broken; it’s about creating value for our customers and our businesses simultaneously.
The mindset shift
Let’s face it: most of us treat A/C maintenance as a reactive service. A customer complains about warm air, and we jump in to fix it. But what if we flipped this paradigm? What if A/C maintenance became a key part of our preventive care offerings?
Consider this: every vehicle that rolls into your workshop is a potential upsell of preventive maintenance opportunities. The A/C system, often neglected until it fails, could be your ticket to increased revenue and customer loyalty.
The customer perspective
Put yourself in your customer’s shoes for a moment. They don’t think about their A/C system until it’s too late. But what if we could change that narrative? What if we could position ourselves not just as fixers, but as partners in vehicle longevity?
Here’s where the win-win comes into play. By educating customers about the interconnectedness of vehicle systems, we’re not just selling a service; we’re providing value. We’re helping them avoid the frustration of unexpected breakdowns and the shock of large repair bills.
The business case
Now, let’s talk numbers. A typical A/C recharge might net you a modest profit. But a comprehensive A/C maintenance program? That’s where the opportunity lies.
Think about offering tiered A/C maintenance packages. A basic package might include a system check and recharge. A premium package could encompass a full system diagnostic, component inspection, and preventive replacements where necessary.
By bundling these services, you’re not just increasing your average customer value; you’re also building a recurring revenue stream. Customers who opt for these packages are more likely to return for other services, trusting your expertise and proactive approach.
The ripple effect
A well-maintained A/C system doesn’t just keep the cabin cool; it contributes to overall vehicle efficiency. By highlighting this connection to your customers, you’re opening the door to discussions about broader vehicle health.
This approach positions you as a holistic car care expert, not just someone who fixes immediate problems. It’s a subtle shift, but one that can dramatically change how customers perceive your value.
Implementing the strategy
Develop an A/C maintenance calendar: Create a year-round strategy for A/C care. Spring is perfect for system checks, summer for performance tweaks, autumn for winterising, and winter for planning next year’s upgrades.
Educate your team: Ensure every member of your staff understands the importance of A/C maintenance. They should be able to articulate its benefits confidently to customers.
Create compelling packages: Design service bundles that offer clear value. Consider including complementary services like cabin filter replacements or engine bay cleaning.
Leverage technology: Use your customer management system to track A/C service history and send timely reminders. A simple text message could prompt a customer to book a pre-summer check-up.
Show, don’t just tell: Develop visual aids that demonstrate the impact of regular maintenance. Before-andafter comparisons of components can be powerful motivators.
The bigger picture
By elevating A/C maintenance from a
reactive repair to a proactive care strategy, we’re not just increasing our bottom line. We’re changing the conversation about vehicle care. We’re helping our customers make informed decisions about their cars, potentially saving them money and hassle in the long run. This approach also positions us at the forefront of automotive care trends. As vehicles become more complex and interconnected, customers will increasingly value mechanics who take a holistic, preventive approach to maintenance.
Conclusion
The hidden costs of A/C neglect aren’t just a problem for our customers; they’re an opportunity for us as mechanics. By reframing A/C maintenance as an essential part of overall vehicle care, we can create a win-win situation. Our customers drive away with more efficient, reliable vehicles, and we build stronger, more profitable businesses. As we enter this spring season, let’s challenge ourselves to think differently about A/C maintenance. It’s not just about fixing problems; it’s about preventing them. It’s about building relationships and positioning ourselves as trusted partners in our customers’ automotive journeys.
The electric revolution: Australia’s automotive industry faces a paradigm shift
AS Australia accelerates towards an electric vehicle (EV) future, the automotive industry is undergoing a shift that’s reshaping not just our roads, but our workforce. The Motor Trades Association of Australia (MTAA) has sounded the alarm on a critical issue: the classification and recognition of EV Technicians in our national occupation standards.
In a recent submission to the Australian Bureau of Statistics (ABS) comprehensive review of the Australian and New Zealand Standard Classification of Occupations (ANZSCO), the MTAA highlighted the urgent need to recognise EV Technicians as a distinct six-digit code occupation. This call comes as the number of EVs on Australian roads has skyrocketed from a mere 6,918 in 2021 to 192,439 in July 2024.
“The rapid growth in EV numbers isn’t just a trend; it’s a transformation,” says Matt Hobbs, CEO of MTAA. “We’re looking at a projected 1.7 million EVs on our roads by 2030, and we need a skilled workforce to support this electrification of the automotive industry.”
The MTAA’s projections paint a clear picture of the industry’s direction. By 2028, they forecast approximately 8,400 qualified EV Technicians in the labour force, rising to about 13,000 by 2030. This growth aligns with the Federal Government’s National Electric Vehicle Strategy, which aims for 50 per cent of all new vehicles sold to be electric by 2030. However, there’s a catch. Currently, the ANZSCO classification doesn’t recognise EV Technicians as a separate occupation. This classification gap poses significant challenges. Without official recognition it poses a significant challenge not only for the Government to inform their policies and program to support the transition to EVs, but also for organisation such as the MTAA and the VACC, to inform its policy on this area.
The MTAA is pushing for proactive change. They’re advocating for ‘Electric Vehicle Technician’ to be separately identified in ANZSCO with its own
voltage systems, battery technology, and complex electronics that are worlds apart from conventional petrol or diesel vehicles.”
To support this new occupation, a nationally endorsed training qualification has been created: the AUR32721 Certificate III in Automotive Electric Vehicle Technology. This qualification, with specialisations in both light and heavy vehicles, represents the new mandatory pathway for apprentices seeking to maintain, diagnose, and repair electric vehicles.
However, the MTAA’s vision for the future of automotive trades doesn’t stop with EV technicians. They’re also proposing updates to other traditional roles. The MTAA suggests renaming ‘Panel beaters’ to ‘Automotive Body Technicians’ and ‘Vehicle Painters’ to ‘Automotive Paint Technicians’. These changes reflect the evolving nature of these roles, which now involve working with advanced materials, integrating
but today’s professionals are dealing with complex composites, advanced diagnostics, and precision equipment,” Hobbs notes. “Similarly, modern vehicle painting involves high-performance coatings, computerised systems, and stringent environmental compliance.”
As Australia charges towards its electric future, the automotive industry stands at a crossroads. The recognition and proper classification of these evolving roles are crucial not just for the industry’s growth, but for shaping educational pathways, informing policy decisions, and ensuring Australia has the skilled workforce needed to support the next generation of vehicles. The road ahead is electric, and our understanding of automotive trades must evolve just as rapidly as the technology they support. The MTAA’s push for change in ANZSCO classifications may seem like a bureaucratic detail, but it represents a vital step in Australia’s journey towards a sustainable automotive future.
Five decades of dedication
LORRAINE D’Silva’s journey at the Victorian Automotive Chamber of Commerce (VACC) is a testament to dedication, growth, and adaptability.
From her humble beginnings as a Sri Lankan immigrant in 1974 to becoming an indispensable part of VACC’s Industrial Relations team, Lorraine’s 50-year tenure has been marked by continuous learning and an unwavering commitment to serving VACC members. Her role has evolved significantly over the years, encompassing a wide range of responsibilities from handling complex HR queries to coordinating crucial organisational communications. Lorraine’s story is one of professional development, resilience, and the enduring value of experience in a rapidly changing industry.
Where did your journey begin at VACC and what does your role involve now?
My journey began when I migrated from Sri Lanka to Australia and started as a Personal Assistant to the Director of Industrial Relations and Training, back in August 1974. I was in that position for almost 10 years, helping out with industrial relations issues as well towards the latter part of that time when required and others were on holiday. I found IR work quite interesting; helping members with their human resource queries. When the then Industrial Officer, Audrey Denelt retired, I was offered her position, which I was happy to accept. My role has evolved greatly from that time, from basic IR queries to more
involved human resource queries, to looking after the running of VACC elections for the Executive Committees and also assisting with the then Board of Management and Executive Board elections held by the Australian Electoral Commission (AEC). I am also the Assistant Returning Officer for purposes of the Executive Committee elections.
I am the first point of call to the VACC IR hotline, and the issues involved can be quite complex with constant changes in industrial relations with payroll, interpretation of awards and legislation, working long service leave calculations and other human resources queries. I am like the HR Advisor to many of our small members and assist the HR managers in larger companies with their queries as well. I also coordinate the VACC Update that used to come out bi-monthly up to 2001, then monthly, and more recently every two months.
I also assist with some of the IR Bulletins sent out.
What do you enjoy most about working at VACC?
I mostly enjoy working at VACC helping members and for the opportunity to grow and develop over the years, friendship with colleagues past and present which I have made, and for a fulfilling career.
What are the highlights of your time at VACC? (Are there any projects you’ve been proud to have been involved in?)
Not by myself, but I have been involved with my then-director in the initial Vehicle Industry Repair, Services and Retail Award going back to 1974.
What are the most significant changes you have seen during your time at VACC?
Over the course of her five-decade tenure, Lorraine has witnessed significant changes at VACC. The organisation’s physical relocation from St Kilda Road to North Melbourne marked a major milestone.
Over the course of my five-decade tenure, I’ve witnessed significant changes at VACC. The organisation’s physical relocation from St Kilda Road to North Melbourne marked a major milestone. Throughout my career, I’ve adapted to working under the leadership of six different Executive
Above: VACC President Chris Hummer congratualtes Lorraine on 50 Years at VACC.
Right: CEO Geoff Gwilym and Lorraine share a joke.
Top Right: The July 2001 edition of Auto Update featuring Lorraine.
dedication at VACC
Directors/CEOs, each bringing their unique vision and management style.
I’ve also observed VACC’s digital transformation, with wage guides and VACC Updates transitioning from postal distribution to online accessibility, reflecting the organisation’s commitment to keeping pace with technological advancements.
Perhaps most notably, I’ve seen a fundamental shift in VACC’s governance structure, moving away from a Board of Management to a more streamlined system of Divisional Executive Committees and an Executive Board, demonstrating the organisation’s ability to evolve its internal operations to meet changing needs.
When you’re not working at VACC, what do you enjoy doing in your spare time?
Outside of work, I love to cook, travel to new places, spend time with friends and family, and cherish moments with my grandchildren, finding fulfilment
We'll still be the Industry SuperFund for the motor trades
Jason Murray, Spirit Super CEO
In June 2023, Spirit Super and CareSuper signed a joint agreement to merge.
Our funds share a vision to become a mid-sized industry super fund with a distinctive focus on customer experience and retirement confidence.
Our merger is on track to take effect on 1 November 2024, so you can look forward to being part of an even stronger fund that has your best interests at heart.
Why merge with CareSuper?
Like us, CareSuper is a high performing, profit-to-member industry super fund.
In 2023 we were both named in the top 10 performing funds over 10 years by the peak ratings agency SuperRatings1. This year, we’ve both been highly successful in the prestigious WeMoney 2024 superannuation awards2:
• Spirit Super – Best for Quality; runner up Superannuation Fund of the Year (Industry).
• CareSuper – Best for Flexibility; Best for Member Benefits.
Together, we’ll grow sustainably so we can keep bringing you the outstanding value and service that you’re used to.
What’s changing?
From 1 November it’s our intention to be called CareSuper. Our commitment to you won’t change and neither will our award-winning service.
So, when you visit our website and app from 1 November, you’ll still recognise our distinctive green Australia map icon, but our name will be different.
What if I need help with my superannuation?
We plan to keep and expand our award-winning customer service model and Australian contact centre.
This means when you call, email or chat with us online, we’ll be here with the information and support you need when you need it.
Spirit Super has been ranked number one for customer service in the finance sector (Customer Service Benchmarking Australia, ten consecutive wins since 2022).3
Spirit Super and CareSuper intend to merge on 1 November 2024, creating a bigger and stronger fund to drive outstanding value and retirement confidence. With competitive fees and returns, exceptional service, and a focus on real care for our members – we’re going to be super together. Awards and ratings are only one factor to be taken into account when deciding
Keep an eye out for our updates as we keep you informed about the merger and what it means for you. For more details, visit spiritsuper.com.au/merger-info.
purposes. Read about the award methodology at superratings.com.au. | Spirit Super has an agreement with WeMoney Pty
permitting it to use the WeMoney logos, and for WeMoney to promote Spirit Super’s recognition through the WeMoney Awards. Read
the award methodology at wemoney.com.au | Spirit Super has an agreement with Customer Service Benchmarking Australia (CSBA) (ABN
007) for quality assurance and staff training within our contact centre. Read about the award methodology at csba.com.au | Past performance isn’t a reliable indicator of future performance. Consider the PDS and TMD at spiritsuper.com.au/pds before making a decision. Issuer is Motor Trades Association of Australia Superannuation Fund Pty Ltd (AFSL 238 718, ABN 14 008 650 628).
CEO ROYANS TRANSPORT ACCIDENT REPAIRS DAVID CHURCH
David Church, the current Group CEO of Royans Transport Accident Repairs, brings four decades of experience to his role, having started as a panel beater and progressing through various positions within the company. Since becoming Managing Director in 2001 and later Group CEO, David has leveraged his comprehensive understanding of the business to drive significant growth. His achievements include redesigning the Bayswater branch, expanding operations into New Zealand, acquiring new branches and solidifying Royans’ position as the leading transport accident repair specialist in Australia and New Zealand.
Royans originated in 1944. How has the organisation grown during this time?
We have now grown the branch network to 27 sites across Australia and New Zealand (21 in Aus and six in NZ).
Tell us about Royans service offerings?
Royans Core Business is transport accident repairs (19 in Aus and six in NZ) where we deal with everything from 3.5t commercial vans and light trucks, up to full road train combinations, we also repair buses and coaches,
VIC, Kewdale WA, Wiri Auckland NZ, and Christchurch NZ. (Some of these businesses share the same site as our smash repair shops.) In addition to that we have our specialist bus and coach workshop in Acacia Ridge QLD and we manufacture single and B/Double car carrying trailers, car frames and service all makes of trailers at our workshop in Wingfield SA. Selected sites even have powder coating and sand blasting capabilities. Royans is a family-owned and operated business, with the core values being loyalty and dedication to its clients, suppliers, and staff.
Over 30 per cent of your Australian staff have worked at Royans for more than 10 years, what is key to achieving such staff loyalty? Communication and respect. What are some of your proudest achievements in your time at Royans?
I started with Royans about 2.5 years into my panel beating apprenticeship, after completing my apprenticeship I moved around the workshop working in other areas of the business including fabrication and welding, painting, chassis repairs and parts trying to learn all aspects of the
state-of-the-art facility in Bayswater as well as developing the rest of our ten-acre site which is now known as the Royan Business Park. In 2009 we officially opened our new workshop in Bayswater North, and most recently I was promoted to Group CEO for ANZ to lead to the expansion of our business from eight workshops to what is currently 27 workshops across Australia and New Zealand.
In your time working in the industry, how has the commercial accident repair industry changed?
The industry is far more professional now, the trucks, trailers and other associated equipment are more technical than they have ever been, and good OEM relationships, training and a safety focus are absolutely critical for the business to succeed.
You sit on the Commercial Vehicle Industry Association (CVIA) committee. Why did you decide to join?
I joined the CVIA to meet peers from the industry and learn more about common industry issues and of course, share my experiences. What is the future for Royans?
A strong future with continued investment in equipment and training, constant improvement in our systems and processes, and passing down our wealth of knowledge to the next generation of leaders. Also, continuing to expand the business when opportunities present themselves. Our aim is definitely to be the clear industry leader for many more years to come.
What’s the best piece of advice you have received?
Be honest and treat people like you would like to be treated.
Japanese Quality to the World
EXEDY offers a comprehensive range of automotive components, spanning clutches, steering components and Aisin auto parts. Our clutch line boasts high-performance products, catering to various vehicle types and driving needs, ensuring smooth engagement and durability. In steering components, EXEDY provides a diverse selection of parts manufactured by the famous Japanese brand 555 designed for optimal handling and responsiveness. Additionally, our partnership with Aisin enables access to a wide array of auto parts ranging from hydraulic components to engine cooling systems, renowned for their quality and reliability. Overall, EXEDY delivers top-tier solutions across these crucial automotive systems ensuring efficient and reliable performance.
Hackers and car companies are in a race. They’re both winning but there’s no end in sight
WORDS Paul Tuzson
TECHNOLOGY has brought us almost everything good in our lives. In particular, the mobility, independence and comfort that a car provides makes us about the most fortunate generation ever to have lived. Of course, behind every positive technology lurks a reciprocal negative consequence, often more than just one. Cars are no different. Ever since we’ve had cars, automotive security has been one of our most prominent concerns. Once upon a time the average individual could understand automotive technology. It used to be easy to break into a car, hot-wire it and steal it but things have changed. Cars are obviously more complex these days but so are criminals. And so is crime itself. In times past about all a criminal could do was steal a car for resale, for parts or maybe just a joyride. And of course, your aftermarket stereo system was a prime target in those days. In current times, however, the advanced technology present in modern cars provides a broader range of attack vectors for committing a greater variety of crimes. As the range of criminal opportunities grows, manufacturers have to be vigilant in blocking the latest attack paths and anticipating new ones. It’s an on-going battle.
Back when Bosch created the CAN Bus protocol in 1985 it’s unlikely that any consideration was given to the future security vulnerabilities associated with it. This was not carelessness. Despite Bosch’s deep technical expertise, it’s doubtful that anyone would have been capable of anticipating the threat possibilities we see today. Indeed, we have a 1993 copy of the veritable Bosch Automotive Handbook and while it devotes three pages to a succinct overview of CAN it makes no mention of security vulnerabilities. Even the specific security section in that edition doesn’t mention CAN. Yet CAN has grown into a security challenge along with other networking technologies. The things that make CAN technology so well suited to automotive applications are also what makes it such a vulnerability. For those who don’t know, the CAN bus connects pretty much everything
electrical in a car with just two wires; the same two wires. All nodes on a particular CAN Bus (cars generally have more than one CAN Bus) can send and receive commands via those two wires. So, if a bad actor taps into those wires with the right device he will have access to, and potentially be able to control (or at least interfere with), everything electrical, or electrically actuated, in a car. It can certainly be a means of stealing a car but today’s threatscape has grown to
include many other things such as taking over and manipulating functions like speed, steering, brakes, tracking, stealing data, etc. Also, in this age of emerging interconnectedness WiFi, Bluetooth and 5G enable operational modes like V2V (Vehicle to Vehicle), V2I (Vehicle to Infrastructure), V2B (Vehicle to Building), V2G (Vehicle to Grid), V2D (Vehicle to Device), OTA (Over the Air updates), IoT (Internet of Things) and whatever else
CAN bus wiring is always twisted pair (top)...but is often hidden amongst other wires (above). CAN bus modules are everywhere (left). Not all bundles contain CAN bus wires (below right). Modern cars transmit and receive streams of digital data as they drive (below left)
RalphCoulter
might be developed and implemented in the future. Basically, it all adds up to V2X (Vehicle to everything). There’s even V2L (Vehicle to Load) for freight handling. Add to all of that the widespread availability of constantly strengthening AI that can be used for nefarious purposes along with emergent future technologies like quantum computing. What could possibly go wrong?
Despite early ignorance of what could go wrong, awareness of automotive cybersecurity risks has been pushed into the collective minds of the automotive industry by the UN, specifically by the UNECE (United Nations Economic Commission for Europe). As of this year all vehicles produced and sold in Europe and associated territories must comply with UN Regulations 155 and 156. The former covers gaining model compliance with automotive cybersecurity principles while the latter covers OTA update procedures and protocols.
Although there’s no shortage of security protocols for ICT (Information and Communications Technology) they aren’t suited to automotive cybersecurity for a variety of reasons. ISO 21434 was created to remedy that. It goes into great detail about developing and maintaining vehicles in accordance with automotive cybersecurity best practice for all entities involved from design to servicing. These documents are pretty boring reading and only relevant to manufacturers but the results of adherence to them is certainly of benefit to end users. We mention them here to point out that on matters of automotive cybersecurity, manufacturers aren’t asleep at the wheel, although there’s plenty of room for improvement. Also, these regulations and standards specify that compliance with the relevant specifications must last for the life of a vehicle. A detailed summary would take another article at the very least. So, these days car companies have very smart people dedicating their efforts to maintaining vehicle security. Unfortunately, some hackers are also pretty smart. This results in a race between both camps. A simple example of just one, limited, aspect of this ‘arms race’ might be unlocking a car. When radio based remote key fob unlocking/locking technology first appeared cars had unique codes and when a key fob transmitted a matching code, you were on your way. However hackers figured out that if they recorded the transmitted code they could play it back to the car later when the owner wasn’t around and gain access. This is known as a replay attack. These systems used static codes i.e. they didn’t change. In response, car manufacturers introduced systems that use what are known as dynamic codes. Broadly speaking, in such systems once a code is used it becomes redundant. In a more basic dynamic system the transceivers roll through a ‘list’ of different codes each time the key fob is pressed. In a more advanced
The OBDII connector is always under the dash near the driver (top). The laptop is the nexus of the modern car thief (above). In the end primitive solutions like shielding your key fob can sometimes work best (below). WiFi is brilliant but it also renders a car vulnerable to hacking (above right)
iStock
Daisy-Daisy
type of dynamic code the key fob and receiver have algorithms that generate new codes each time they’re used and only these new codes are effective. As we said, though, hackers are innovative in their dishonesty. They came up with the counter idea of using a jammer to block the signal from the key fob and issue another one as outlined below.
So, after the initial (failed) transmission, the key fob activates its algorithm and generates the next code, which is also blocked, but because the receiver didn’t receive either of the blocked codes it doesn’t calculate the next codes. Then, if the driver presses the key again and if the
first signal is retransmitted (again older, simpler systems), the receiver accepts it and then recalculates the next code, which the key fob has already recalculated and holds. They match and the thief can use it to get into the car. The approach outlined above can also be used on some garage doors. If there’s a door to the house from inside the garage a thief will be able to walk right in. Cars can now be an attack path into the rest of our lives. Now, it has to be said, that these techniques and others like them require a fair bit of physical subterfuge. A hacker has to be near enough to the owner to record and jam the signal yet remain
unnoticed. Further, these attacks don’t really work anymore because car manufacturers introduced more advanced systems. But as we said, the point of the description is to demonstrate the constant neck and neck competition between hackers and manufacturers. In terms of physical CAN bus attacks, the hacker has to have physical access to the CAN bus wiring or the CAN pins in the OBDII diagnostic port, or some other CAN bus control unit. That may mean breaking into the car first, which is often impractical. However, access to some CAN controlled modules can be achieved from outside a vehicle.
There are a number of ready-made hacking tools readily available on the internet. The Flipper Zero is popular and only costs about $300A (above left). The Flipper Zero has been described as the ‘swiss army knife’ of hacking tools. It’s certainly true that it’s capable of many things. However, its ability to do many things is often exaggerated (above right). There are also many different extension board that simply plug in to the Flipper Zero and greatly extend its capabilities and range (left). A popular sofware-defined radio. These can both read and transmit a wide range of frequencies. Again, they’re readily available on the internet (right)
An oft repeated story is that of the ethical hacker who had his own car stolen via access to the CAN bus through the headlight module wiring. Interestingly, it took two rather obvious attempts on two nights at getting access to the CAN bus by this means before success on the third. It can take a bit of trouble but cars have been stolen by this method. One might think that there must be relatively simple fixes for this like a firewall, encryption or others. It’s true, these approaches would work but in both production and also across millions of vehicles that are already solved, they’re prohibitively expensive. Additionally, IT oriented solutions undermine the inherent safety of the CAN bus. Obviously a bad thing in a life-critical environment like a moving vehicle. This is where the principle of designing for security as in ISO 2134 comes in. While an existing vulnerability like the headlight hack is impossible to fix in existing models, subsequent models should have this flaw engineered out early in the design phase. Aside from the physical proximity, a hacker has to have the equipment to record the signals. So, what equipment do they use?
Once upon a time hackers had to be smart enough to make and program their own equipment. However these days a good deal of the clever work has been done and made available to those less skilled. And as with car companies, hackers are constantly developing and refining new equipment. Note that we make a distinction between hackers and car thieves. Some unethical hackers are smart enough to match skills with OE engineers. Car thieves are simply instructed on how to use the equipment that the hackers develop. For a while car thieves would use extremely large and unwieldy antennas and receivers to extract signals from key fobs even while they were still in the house. Now, there are much more advanced systems that can have a thief in a car in seconds without activating an alarm. They also have devices that can
bypass immobilisers and start vehicles through access to the CAN bus via the OBDII port. These are called emergency start devices and they’re freely available on the internet as are other hacking devices. Of course, the receiver of the stolen vehicle will need a couple of physical keys unless unlocking and starting the vehicle are both achieved by remote control.
As most of us in the automotive industry know, high-end scan tools can register new key fobs, even without the originals. This is not illegal, neither are scan tools. Locksmiths also have access to equipment to cut new, replacement key profiles based on information associated with VINs. However, this equipment is too expensive for suburban car thieves. Organised crime groups, on the other hand, do have access to the required capital and it’s said that they are behind most thefts of newer cars these days.
For most of us, our car is one of the most technologically dense products we
own. All the technology adds up to vastly enhanced safety, convenience and comfort, but also vastly enhanced security vulnerabilities. Yet, despite all sorts of advanced security issues, oftentimes run of the mill petty thieves just want to steal valuable things that have been left in cars, like phones, laptops, tablets, etc. Smashing a window is an approach as brutishly effective as it’s ever been. But thieves don’t want to risk doing this in the random hope of coming across something valuable (although that approach still lingers). These days Bluetooth technology can be used to determine in advance if it’s worth smashing a window by using a device to listen for Bluetooth signals. The easiest way to avoid this form of theft is first, don’t leave anything worth stealing in your vehicle. Duh. Second, if for some strange reason, you have to leave a valuable Bluetooth device in your car, make sure it’s turned off or at least disable Bluetooth connectivity. And of course, hide it. Obvious? Sure, but it’s surprising how many people do leave their devices switched on. Note, too, that even if Bluetooth is disabled some devices automatically reactivate it. And finally, remember that you only have to be away from your car for a minute, because thieves work quickly. These days, OE manufacturers have to work just as quickly to keep hackers and thieves at bay.
Automotive cybersecurity is rapidly changing field and it has to be said that there’s a lot of false information out there. This article is only the most basic outline. As our research continues we’ll present more extensive information once we’ve compiled and, importantly, verified it.
Cyber security is becoming a fundamental consideration early in the design process (above). Good old fashioned theft of valuables from cars is still popular but now the thief can be assisted by technology (below)
iStock EvgeniyShkolenko
Sargis Zubov
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StealStopper: The dealership's secret weapon in the war against car theft
IN bustling dealership showrooms around the country DPs are surveying their inventory with a mixture of pride and concern. Each vehicle represents not just a potential sale, but a responsibility, a promise to customers that their new purchase will be safe and secure. Yet, with car theft rates in Australia soaring— ‘one vehicle stolen every 11 minutes’ they know that promise is becoming increasingly hard to keep.
This scenario plays out in dealerships across Victoria and indeed, all of Australia. In 2023, a staggering 60,417 cars were stolen nationwide, leaving dealers and customers alike feeling vulnerable. But a revolution in vehicle security is about to change the game for dealerships, and it goes by the name of StealStopper.
A new era of dealership security
StealStopper isn’t just another add-on in the dealership’s arsenal—it’s a paradigm shift in how we approach vehicle security. This innovative system, powered by advanced encrypted technology, offers dealerships a unique opportunity to not only protect their inventory but also to add significant value to every sale.
On balance, it’s fair to assume that when Stealstopper is first mentioned it evokes a degree of scepticism. Plenty of security systems come and go but somehow, this is different. It’s not just about protecting cars; it’s about protecting reputation and customer peace of mind.”
StealStopper advantage for dealerships
StealStopper isn’t just another add-on in the dealership’s arsenal—it’s a paradigm shift in how we approach vehicle security. This innovative system, powered by advanced encrypted technology, offers dealerships a unique opportunity to not only protect their inventory but also to add significant value to every sale.
On balance, it’s fair to assume that when Stealstopper is first mentioned it evokes a degree of scepticism. Plenty of security systems come and go but somehow, this is different. It’s not just about protecting cars; it’s about protecting reputation and customer peace of mind.”
Value-added sales
In today’s competitive auto market, dealerships are constantly looking for
ways to stand out. StealStopper offers a unique selling proposition that can set a dealership apart from its competitors.
By offering StealStopper as an add-on or even as a standard feature, dealerships can provide customers with cuttingedge security that goes beyond the usual alarm system. This not only adds value to the sale but also demonstrates the dealership’s commitment to customer safety and satisfaction. It would not be inconceivable that simply by offering StealStopper, conversion rates could significantly improve.
Customers could well see this as a ‘must have’ premium feature that justifies a higher price point. It’s potentially a game-changer for high-end models.
Customer trust and loyalty
In the auto industry, building longterm customer relationships is crucial. By offering StealStopper, dealerships can position themselves as forwardthinking and customer centric.
Dealerships do far more than just sell cars, they’re selling peace of
got their back long after the sale.
This enhanced security can lead to increased customer satisfaction, more positive reviews and crucially, repeat business and referrals.
Reduced insurance costs
For many dealerships, insurance costs are a significant overhead. The advanced security provided by StealStopper could potentially lead to conversations with insurance companies with windfall opportunity across insurance premiums for dealership inventory. It would not be inconceivable that insurance specialist for the automotive industry, would take notice of advanced systems like StealStopper. Dealerships that implement such security measures may well be eligible to talk to their insurance company and ask the question
about reduced premiums, which can result in substantial savings over time.
Implementation and training
One of the key concerns for any dealership considering a new technology is the implementation process. StealStopper has addressed this by developing a comprehensive dealership onboarding program. The program includes:
1. Staff training: Comprehensive training sessions for sales staff,
ensuring they can effectively communicate the benefits of StealStopper to customers.
2. Installation support: A network of certified technicians who can quickly and efficiently install StealStopper on inventory vehicles.
3. Marketing materials: Customised marketing collateral that helps dealerships promote StealStopper to their customer base.
4. Ongoing support: Dedicated support channels for both dealerships and end-users, ensuring any issues are quickly resolved.
The future of dealership security
As StealStopper prepares for its wider rollout across Victoria and beyond, the implications for the dealership industry are significant. This technology has the potential to reshape how dealerships approach vehicle security, customer service, and even their basic business model.
“We’re not just selling a security system,” explains Glenn Sharp COO MotorOne lead developer of StealStopper.
“We’re offering dealerships a way to differentiate themselves in a crowded
market. It’s about adding value, building trust, and staying ahead of the curve.”
Looking ahead, StealStopper is progressing talks with major car manufacturers about factory integration. Potentially this could lead to exclusive dealership partnerships, providing early adopters with a significant market advantage.
For dealerships, the message is clear: the future of vehicle security is here, and it’s an opportunity that can’t be ignored.
A new chapter for Australian dealerships
As we stand on the brink of this new era in vehicle security, it’s clear that StealStopper represents more than just a new product for dealerships to offer.
It’s a chance to redefine the dealershipcustomer relationship, to demonstrate a commitment to innovation and customer safety, and to take a stand against the rising tide of vehicle theft.
Over coming months, as StealStopper rolls out across Victoria and beyond, it promises to bring transformation to dealerships across the country. In an industry where trust is everything, StealStopper isn’t just stopping thieves— it’s building stronger businesses, fostering customer loyalty, and paving the way for a more secure future in the automotive world.
The revolution in vehicle security has arrived and for forward-thinking dealerships, it’s an opportunity that’s too good to miss. After all, in the war against car theft, StealStopper might just be the secret weapon that turns the tide.
FORD TERRITORY 2.7L COOLING SYSTEM OVERVIEW AND BLEEDING
2011 – 2016 Ford Territory SZ
VACC’s Technical Advisory Service has been receiving calls for the procedure to bleed the cooling system on the 2.7L diesel engine in the Ford Territory. If not bled correctly, it is possible to cause damage to various external components or the engine itself from overheating. The following procedure should avoid these problems.
Like many other modern engines, the cooling system on the 2.7L diesel fitted to the Territory is complex.
NOTE: This engine is a part of the Ford ‘Lion’ family of engines. Variants of this engine are used by Peugeot, Citroen, Jaguar and Land Rover. Some of the following components will be common among them, and others may not. This cooling system bleeding procedure is based on the Ford Territory workshop manual and has similarities to the Land Rover Discovery 3. You could use this article as a guide for other variants. However, we cannot be sure how well it would apply. Use your professional judgment.
The cooling system’s primary function is to maintain the optimum operating temperature of the engine across a range of operational loads and conditions. Its secondary purpose is to cool the engine oil, fuel and transmission fluid, while also providing heat to the passenger compartment. On top of this, it must now direct coolant to the EGR coolers, while preventing any excessive thermal shocks to the engine. To do this there are some extra parts which you may not be familiar with.
Emission Mixing Valve
EGR coolers are a common feature in many modern diesel engines. They are used to lower the temperature of the exhaust gases that are recirculated by the EGR system, before entering
Diagram 2 – Component Locations in the Octopus Hose Assembly
Pressure relief thermostat
Diagram 1
Auxiliary fuel cooler. If fitted.
Auxiliary radiator hose connections
Diagram 3 –
the engine. They work by passing the exhaust gases through smaller tubes surrounded by a water jacket which is full of engine coolant. See Diagram 3
The heat from the hot exhaust is then transferred into the engine cooling system. As this engine has two EGR valves, so it also has two EGR coolers. See Diagram 3
The Emission Mixing Valve (EMX) is used to direct cold, hot or a mixture of coolant at different temperatures depending on the need, to the EGR coolers. See Diagram 2
When the engine is cold, coolant is sent to the EGR coolers to be warmed up via the bypass circuit. This warmed coolant is then sent to the cabin heater to warm up the driver. This also reduces the amount of time required for the engine to reach operating temperatures, which reduces emissions. When engine operating temperature is nearly reached, the EMX will shut off coolant flow from the bypass circuit and opens a circuit to the lower radiator hose.
Diagram 4 – Pressure relief thermostat operation
When the engine is cold and idling the thermostat operates as normal.
When the engine is cold and at high speed the coolant pressure will overcome the thermostat spring.
There are EGR valves and coolers on both banks of the engine
These EGR valve thermostats are easily damaged if the cooling system is not bled correctly
The EGR coolers then transfer their heat into the coolant, which flows through the radiator and out to the atmosphere. Emission and heater performance will be impacted if there is a fault with the EMX.
EGR Cooler Thermostats
There are small thermostats mounted in the outlets of the EGR coolers. See Diagram 3
These are used to limit the coolant flow on start-up and assist in limiting the temperature differences (referred to as
When the engine is hot the thermostat opens, the bypass passage closes and directs all of the coolant through the radiator.
EGR cooler
EGR valve
From radiator
From radiator
From radiator Bypass
Delta Temperatures in HVAC engineering terms) which increase the coolers life span.
WARNING: These EGR cooler thermostats can melt if there are any airlocks in the cooling system, which is why the refill and bleeding procedure must be followed. See page 50.
Pressure Relief Thermostat
This engine does not have a thermostat mounted in the cylinder block. It is instead mounted in its own plastic housing in a tangle of hoses which the manual calls the ‘Octopus Hose Assembly’. See Diagram 2
The thermostat can be found near the left-hand lower corner of the radiator. One of the stated reasons that this unit is mounted outside of the engine is so that it can adapt the engine cooling
requirements to the ambient air temperature and improve the engine warm-up times. See Diagram 2.
A Pressure Relief Thermostat (PRT) works in the same way as other wax controlled thermostats to regulate the amount of coolant flowing through the radiator and thereby maintaining the engines operating temperature. It also has a spring-loaded valve which is used to limit the flow in the bypass circuit when the main thermostat valve is open. The pressure relief function is not required when the engine is idling. However, when the engine speed rises, the coolant pump will increase the flow rate and pressure of the coolant to a point beyond what the heater core can handle. This increase in pressure will lift the main thermostat
Diagram 5 – Cooling system bleeding points
EGR crossover pipe bleed point
valve from its seat and allow coolant from the radiator to flow through the bypass circuit to protect the heater core from damage. See Diagram 4. PRT systems are used in other vehicles and engine applications for their pressure relief abilities, and that they seem to reduce extreme temperature differences within the cooling system. This reduces the possibility of thermal shock, and allegedly reduces head gasket and other component failures.
Auxiliary Radiator
The diesel Territory has an auxiliary radiator fitted under the bumper on the right-hand side. This extra radiator is to provide more capacity due to the addition of the EGR, transmission and fuel coolers pumping heat into the cooling system. See Diagram 1.
Bleed point on the expansion tank
Coolant Draining
Disconnect the battery.
Release the pressure from the cooling system by loosening the expansion tank cap half a turn, then waiting for the pressure to reduce. See Diagram 5
WARNING: Do not remove the cap while the engine is running or at operating temperature. Allow the engine to cool before starting to work on the cooling system. Squeeze the top radiator hose to check the system pressure before releasing the cap.
Raise the vehicle safely.
Remove the cover from under the front of the engine.
Loosen the drain cock on the bottom of the radiator or remove the lower radiator hose to drain the coolant.
NOTE: Only six to 8L can be drained via this method. Total capacity is 13.5L.
If the coolant is contaminated, you should flush the system three times with deionised or de-mineralised water then refill with the following procedure.
Refill and Bleeding
Refit radiator hose or tighten the drain cock.
Refit the cover under the engine. Fill the expansion tank (the manual calls it a degas bottle) to the MAX line with coolant. Or if available, use a vacuum coolant refill tool.
Wait five minutes for the bubbles to settle out of the system, then top up the coolant to the MAX line.
Install a cooling system pressure tester and apply 30kPa to the system.
Open the bleed port on the expansion tank until a clear stream of coolant flows without any air bubbles. See Diagram 5.
Top up the coolant to the MAX line and reinstall the cooling system pressure tester and apply 30kPa to the system.
Open the bleed port on the EGR crossover pipe, until a clear stream of coolant flows without any air bubbles. See Diagram 5
Top up the coolant to the MAX line but leave the pressure tester off this time. Remove the quick connector from the radiator outlet tank which is above the transmission cooler lines. Allow the coolant to flow until a clear stream of coolant flows without any air bubbles. Top up the coolant to the MAX line.
If the auxiliary radiator or auxiliary fuel cooler have been replaced, or this part of the system has been opened. There may be air trapped in this part of the coolant circuit.
If so, remove the RH side inner wheel arch splash shield to access the auxiliary fuel cooler.
Disconnect the quick release fitting from the top of the fuel cooler unit. If there is no coolant flow after about 30 seconds, apply a small amount of pressure to the cooling system. See Diagram 1.
Allow the coolant to flow until a clear stream of coolant comes out without any air bubbles, then reconnect the fittings.
Refit the inner wheel arch splash shield. Top up the coolant to the MAX line, but do not fit the pressure cap (radiator cap).
Start and run the engine with the transmission in Park.
Raise the engine speed to 3000rpm and hold it there for one minute, then allow it to idle for five minutes, then turn the engine off and allow it to settle for at least 30 seconds.
Fit the pressure cap. It must click three times.
Start the engine and raise the engine speed to 3000rpm and hold it there for 10 minutes, until the thermostat opens. This should remove any air still trapped in the system.
Allow the engine to idle for five minutes. Turn the engine off and allow it to cool down, overnight if possible. Recheck the coolant. It should be at the COLD line.
Pressure test the system with 140kPa applied and check for leaks.
Check for DTC’s and repair or clear as required.
Test drive and check the heater operation.
For more information log on to VACC MotorTech or call the VACC Technical Advisory Service.
HOLDEN CAPTIVA Z22D1:
turbo, which could cause many issues. The rubber hoses in the turbocharger system have a hard life as they are exposed to heat, pressure and oil and depending on which hose it is they will react differently.
The intake hose to the compressor of the turbo should be soft and flexible. However, with age and heat, it tends to get hard and brittle, which could cause it to crack and leak. This may allow un-metered air into the engine, which could impact the performance. See Diagram 2
The most common problem seems to be the rubber hoses from the intercooler to the intake manifold splitting. These hoses tend to get softer with age, exposure to blow-by gases, heat and pressure. Eventually, they could break down enough to blow up and split. See Diagram 1
The engine might run fine at idle and light loads, but when the turbo spools up and creates boost, the
This straight intercooler hose tends to be the most common to split and leak. It is hard to see as it runs along the back of the cylinder head. All hoses on the intake and outlet of the intercooler should be checked and replace as required.
manifold. To access it you will have to remove the battery and move the ECU out of the way. See Diagram 1
If there is a leak in the intake system, there will probably be boost and boost control fault codes, lack of performance and exhaust smoke. This is one of the many things which can cause the DPF to
the condition of all intake and intercooler hoses at each service and replace them before they fail and cause more expensive problems. For more information on the Holden Captiva, log on to VACC MotorTech or call the VACC Technical Advisory Service.
Diagram 1
To intake manifold
Outlet from the intercooler
Diagram 2
Hose to the turbo intake
Heat and age tend to make this hose brittle and could cause air leaks
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Commonwealth Bank could provide the expertise, insights, technology and financial solutions to help your business move forward. Our Commonwealth Bank Business Banking Specialists can guide you through available business solutions to suit your business needs. 1300 013 341 vacc.com.au
Training & Education
Members can access automotive industryspecific training programs in business management, industrial relations/human resource management, technical and OHS & Environment. Skills Development Centre also facilitates short courses, online programs and diploma and degree qualifications. 03 9829 1130 info@vaccsdc.com.au vaccsdc.com.au
Freight Services
VACC and TACC members receive discounted rates and benefits, including trace and track capabilities, one number to call, one easy-to-understand invoice, and online job quoting, booking and tracking. Contact VACC for an application form. 03 9829 1152 vacc.com.au
OurAuto Diagnostic Tool
Easy-to-use diagnostic tool with class leading automotive fault technology, including seamless integration with VACC MotorTech, providing auto-detection, top range health reports and monthly updates. The Diagnostic Tool is available on a convenient monthly subscription plan. 1300 687 288 ourautoscantool.com.au
AutoCareers
The AutoCareers jobs portal connects jobseekers with employers wanting skills and labour. VACC and TACC member businesses can advertise qualified and apprenticeship vacancies free of charge.
VACC members can benefit from environmental compliance advice, briefings, training and on-site assessments. Green Stamp is an accreditation program that recognises and promotes businesses which have implemented sound environmental practices.
Partner with VACC and TACC, connect with 5,000 members.
Call 0407 344 433
Zembl
Zembl is the leading energy price comparison service for Australian businesses. VACC and TACC members have access to a free energy bill review. Then Zembl works with leading retailers to find a competitive deal.
1300 915 162
https://www.zembl.com.au/partner/vacc
OH&S Services
Members can access consultation and advice on OHS issues, including incident management, policies, workers’ compensation and more. OHS specialists provide workplace assessments and training, and administer the HazCheck management system.
03 9829 1138 ohs@vacc.com.au vacc.com.au
Officeworks
Officeworks is here to support VACC and TACC members with over 40,000 products, business services and specialist advice. Members can sign up for an Officeworks 30 Day Business Account, and enjoy exclusive business pricing and flexible delivery options. officeworks.com.au/campaigns/vacc
Sixfam
Sixfam is an experienced Telecommunications Service Provider, built on the basis to help ease the frustrations of small to medium businesses in Australia.
03 9200 2800 sixfam.com.au
VACC Accreditation
VACC Accreditation is here to help drive your business forward. Achieving accreditation means a business can demonstrate it is meeting a higher standard that is valued by customers.
VACC Helpline provides apprentices and businesses a free automotive apprenticeship sign-up and advisory service to assist all parties at any time. With years of experience and knowledge, it’s well worth a quick phone call to put you in the right direction.
03 9829 1133 autoadvice@vacc.com.au | vacc.com.au
Advertise here!
Partner with VACC and TACC, connect with 5,000 members.
Auto Workplace Assist
A convenient go-to solution for supporting automotive workplace compliance needs. Health and Safety can be a complex, high risk and costly area for workplaces. AWA offers readymade, industry-specific compliance products, so that business owners can get on with the job at hand.
1300 585 136 autoworkplaceassist.com.au
TACC
Founded in 1930, TACC serves the automotive industry in Tasmania and amalgamated with VACC in 1999. TACC members gain access to all of the same products and services as VACC members, however TACC also has a number of additional services for its membership.
03 6278 1611 | tacc.com.au
Insurance
Automotive business owners can access competitive solutions through OurAuto Insurance. Specifically designed to meet to the unique risk profile of the automotive industry, OurAuto Insurance can help your business access the best cover at an affordable rate.
1300 441 474 contact@ourautoinsurance.com.au
Graphic Design
VACC’S Marketing department can assist members with their graphic design requirements at a subsidised rate. Services include business cards, logo re-designs, corporate image overhauls, brochures and advertisements.
03 9829 1189 creativeservices@vacc.com.au
Workplace Update
All VACC and TACC members receive Workplace Update on a monthly basis via email, with issues also available on the VACC website. The publication provides the latest news and information regarding workplace and industrial relations, OHS and environment, business obligations and training opportunities.
03 9829 1123 vacc.com.au
Advertising
Members receive Australasian Automotive magazine as a member benefit and have access to preferential advertising rates. The VACC marketing department can help members by designing advertisements at a heavily subsidised rate.
John Eaton 0407 344 433 jeaton@ourauto.com.au
Tech Talk
Included in VACC/TACC membership is a subscription to the Tech Talk publication, the premier technical publication of the VACC Technical Services Department since 1986. The journal is printed 11 times a year, while a backcatalogue of articles is available as part of the Tech Online website.
03 9829 1292 vacc.com.au
Test and Tagging
ETCS offers TACC members electrical service statewide, including installation, testing and tagging and assisting with OHS requirements. TACC members can access special member rates.
1300 724 001 | etcs.com.au
TACC Apprenticeships
TACC takes the hassle out of hiring trainees and apprentices, as businesses are matched with high quality candidates who meet strict selection criteria. TACC also looks after all administration aspects of the apprenticeship, including visits by Field Officers.
03 6278 1611 | tacc.com.au
Roadside Help
TACC members who want to reward their loyal customers can do so though TACC’s Roadside Help program. Members purchase vouchers to give to customers, which customers can use for free help for a flat battery, tyre change, fuel or a tow back to the member’s business.
03 6278 1611 | tacc.com.au
TACC Accreditation
TACC Accredited Repairers are promoted to the community as a group of professional businesses who deliver high quality repairs and services. Participating members enter into a contract with TACC to deliver a more professional level of service. TACC promotes these members.
03 6278 1611 | tacc.com.au
The last word
From the archives: The Australian Automobile Trade Journal October 1924
Liability and customer vehicle risks
• Damage due to faulty workmanship
• Negligence by contractor/subcontractor
• Driving risks
• Authorised vehicle inspections
Management risks
• Breaches in employment
• Unfair or wrongful dismissal
• Harassment or discrimination
• Wrongful acts as an owner/director
• Statutory fines & penalties (e.g. OH&S breaches)
