USSFCU Spotlight | Spring/Summer 2021

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Ken Harvey

FROM FOOTBALL TO FINANCE

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Ken Harvey

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USSFCU CONTACT CENTER “AT YOUR SERVICE” Pg. 12

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Serving Our Members Since 1935

USSFCU Executive Management Timothy L. Anderson President & CEO

USSFCU Board Members Tom Wacker Chair

Jay Moore

Vice Chair

Kathy Dalfrey

Senior VP/Chief Financial Officer

Christopher C. Dey

Secretary/Treasurer

Bertie Bowman Jeff Smith

Chief Lending Officer

Director

Ileana Garcia Director

Heather Mansour SVP, Human Resources & Training

Judy Rainey Director

Margaret P. “Margo” Rushing Omar Ramsay

Chief Risk Management Officer

Director

Christopher D. Shunk Director

Mark Fournier Chief Information Officer

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Anthony J. “Tony” Zagami Director

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Letter from Leadership Dear Valued USSFCU Members, Recently, the United States Senate Federal Credit Union (USSFCU) held its Annual Meeting—an enduring event that provides you, the institution’s members, with the opportunity to directly participate in its oversight, governance and operations.

Unfortunately, necessary COVID-19 pandemic restrictions prohibited the traditional large scale gathering we are all accustomed to. Nevertheless, through a hybrid virtual approach, you were still able to meet and hear directly from your Management and elected volunteer leaders regarding the resilience and strength of the USSFCU. By all accounts, the institution enjoyed a stellar year. Early in the pandemic, its continuity plan was activated to both ensure the safety and health of employees and members as well as preclude any decline in services.

Throughout the year, a series of steps were also taken to preserve and maintain the USSFCU’s financial strength while positioning it for long-term sustained growth. And, most importantly, programs were implemented to provide assistance to members facing financial hardship as well as to provide aid directly to the surrounding community.

In the wake of this unprecedented combination of challenges and actions, your USSFCU prospered financially, realizing over $2.6 million in net income for the year. Simultaneously, USSFCU built a record total assets of $1.14 billion, secured a record member deposits of $1.031 billion and made a record volume of loans to members—totaling nearly $781 million.

Outcomes like this do not happen by accident. They are only possible by virtue of a shared commitment to cooperation and an underlying vision between members and their organization’s leaders and employees.

This is the legacy our outgoing Board Chair, Ileana Garcia, constructed with us. It is a legacy of which we can all be immensely proud and that we should enthusiastically celebrate. And, it is one that as incoming Board Chair, I shall endeavor to preserve and continue to build upon.

Thank you,

Tom Wacker

USSFCU Board Chair

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USSFCU Spotlights NFL Legend

Ken Harvey FROM FOOTBALL TO FINANCE

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When your name is called for the NFL® draft, you know you’ve made it big. That’s what NFL® superstar Ken Harvey assumed when his name was called during the 1988 NFL® Draft.

However, statistics point to a different outcome.

According to Sports Illustrated, within two years of retirement, a whopping 78% of NFL players are either bankrupt or fall into financial distress.

These astounding statistics might be the outcome of hard upbringings, the absence of an astute role model, excessive spending and the lack of sound financial education.

As someone with first-hand experience, Ken Harvey knows how tricky navigating personal finances can be. “I had a lot of money, and I, unfortunately, lost a lot of money,” says Ken. “I stopped looking at it as a mistake, but as an opportunity to teach young people the lessons I’ve learned.”

These days Ken’s on a mission, determined to strengthen financial wellness, and provoke an entire generation of young people to ask themselves,

“What can I do so I don’t make the same mistakes?”

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Texas native, Ken earned football stardom at the University of California, Berkeley, and was selected in the first round, 12th overall, of the 1988 NFL draft by the Arizona Cardinals. There, he played six seasons until signing with the Washington Football Team in 1994. He was selected to his fourth straight NFL Pro Bowl in 1997 and ended his career with 89 sacks, averaging 8.6 per season. Ken retired just prior to the start of the 1999 season. Ken appeared in 164 games over the course of his football career.

In 2002, Ken received the prestigious honor of being awarded the Washington Football Team’s “70 Greatest Redskins.” Shortly after receiving that honor, he received one of the highest recognitions a Washington player can receive when Ken was inducted into the “Redskins Ring of Fame at FedEx Field.” In 2015, he received his second straight nomination for the Pro Football Hall of Fame.

Video Clip: Ken Harvey Football Highlights >>

While known for his dominance on the field as a four-time NFL Pro Bowler, today Ken Harvey is prominently recognized for his work off the field as a philanthropist, financial professional and Photos by Jenna D. Burke

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children’s author. A highly regarded role model, Ken’s goal is to inspire young athletes and leaders to take their finances more seriously.

In his recently published book, The Me that Needs to Be, Ken tells the story of an all-star pro football player, who travels back in time to teach his younger self how to successfully manage his money. By sharing his story, Ken hopes that young readers will gain the confidence to walk into any situation saying, “I’m going to make money, I’m going to save money, I’m going to spend money and I’m going to have fun.”

Currently serving as a business development associate at USSFCU’s partner firm Fellows Financial Group, Ken’s taken his years of relationship management experience and financial acumen and parlayed them into a successful career as a financial professional. Bringing the same passion as he did to the field, Ken provides Fellows’ business clients with strategic management and expert financial guidance, demonstrating a proven ability to optimize performance and achieve desired results. Learn more about Fellows Financial Group’s business advisory services on the next page.

The former NFL star, emerging author and highly regarded role model attributes his wife Janice’s integrity to keeping him on the high road of life, and he adds that living a life that is “just good enough” doesn’t cut it for either of them. “I could have remained ‘Ken Harvey,’ the ex-football player signing autographs at the gym, or I could be a guy trying to make a difference.”

Ken can also be accredited for his part in founding the Congressional Football Game for Charity. Established in 2004, the Congressional Football Game was first organized to honor and support the men and women of the U.S. Capitol Police and to support the families of fallen officers.

The biennial showdown features Members of Congress and former NFL players facing off against U.S. Capitol Police. The game is a family-friendly event that includes entertainment and spirited competition on the field, while bringing together the Congressional and law enforcement communities in support of worthy causes.

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USSFCU Business Advisory Services

powered by

OPEN FOR BUSINESS: Business strategies to pursue your success today, tomorrow and for years to come.

You work hard every day to build a strong future for your business, and your dedication shows in the results you deliver to your customers.

We’re equally dedicated to the financial well-being of both you and your business. That’s why we’ve partnered with Fellows Financial Group to offer access to quality investment and insurance strategies customized to address the individual needs of businesses of every size and in all stages of development.

Based on a thorough understanding of both the opportunities and

RETIREMENT PLANS

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challenges you face, the team at Fellows can provide comprehensive strategies to address your business needs, while delivering a high level of customer service.

Five Common Business Needs: 1. Attracting and retaining key employees 2. Planning for business succession 3. Managing personal and business taxes 4. Effectively managing short-term cash 5. Building and protecting personal wealth

In helping you select from a broad range of plans, a Fellows Financial Group Business Advisor will tailor a strategy that matches your company size, compensation structures and culture, reinforcing recruitment efforts and helping boost the overall satisfaction of talented employees.

Plus, many employer-sponsored plans can offer significant tax advantages to the company.

There are numerous choices when selecting the best retirement plan for your business. The following is an overview of four of the most frequently used plans, but this is by no means an exhaustive list. Fellows Financial Group offers a broad array of options, and if one of the following is not right for you, they will work with you to find the one that is.

SEP IRA

Simple IRA

A simple and relatively inexpensive way for sole proprietors and smaller businesses to offer a retirement plan. There are no mandatory or minimum contributions, and funding is provided by the employer only.

This plan offers minimal costs and administration. Simple IRAs are funded by employee and mandatory employer contributions. Employers have a choice of matching dollar-for-dollar up to the first 3% of employee pre-tax contributions or matching 2% of compensation to all eligible employees.

If you have employees, you may be required to contribute for them as well. As the business owner, you can deduct contributions from your company’s federal taxable income.

Simple IRAs work well for companies with 25 or fewer employees. As the business owner, you can deduct employer contributions from your company’s federal taxable income. ussfcu.org | 7

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Solo 401(K)

401(K)

The Solo 401(k) may be a good option for the small business owner—with no employees, who is looking for an inexpensive way to save more money than most other retirement plans allow. You can contribute using a combination of salary deferrals and profit sharing with no mandatory or minimum contributions. Spouses and equal business partners are also eligible to participate. You may choose to allow a Roth 401(k) salary deferral within the plan. As a business owner, you can deduct contributions for yourself and your business partner(s) from your company’s federal taxable income.

The 401(k) is the most commonly used employer-sponsored retirement plan, becoming increasingly affordable and more widely used by businesses of all sizes. It’s a flexible plan offering the highest level of employee pre-tax contributions, a wide range of employer contribution options and an optional loan provision. It works well for companies with 10 or more employees, who want to start a new plan or transfer an existing plan.

Employers may choose to allow Roth 401(k) salary deferrals within their plan. As the business owner, you can deduct employer contributions from your company’s federal taxable income.

Additional retirement plans offered by Fellows Financial Group: Profit sharing | Cash balance | Non-qualified deferred compensation (NQDC) Employee stock ownership plan (ESOP) Restrictions, limitations and additional fees may apply.

INSURANCE PLANS

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Insurance products offer a range of business applications, from guarding against the loss of key personnel to protecting the future of the company and personal wealth.

Key issues for many businesses may include the transfer of ownership and succession planning. The success with which businesses are able to navigate this transfer varies greatly, and the ability to have a smooth transition may contribute to the longevity of a small or familyowned business.

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specialized insurance products to ensure that companies of all sizes are prepared for the future.

Most businesses utilize a range of insurance products. Yet, some fail to take advantage of the wide variety available to assist with business planning. Here are a few of the most common insurance products used for that purpose.

As with retirement plans, Fellows Financial Group offers additional insurance services, and can create a comprehensive plan that suits your unique needs.

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Succession Planning

Buy/Sell Agreements

Disability Insurance

When a business owner retires or becomes unable to work, the future of the business and its employees can come into question.

Succession planning arrangements help ensure a smooth transition between current and new business ownership.

A predetermined plan to sell a business in the event the owner retires, becomes disabled or passes away, buy/sell agreements provide the company with financial protection and ensure the continuation of business, despite the absence of an owner. The plan is usually funded through life insurance and provides immediate cash upon the death of an owner.

The agreement also helps to establish a fair selling price and maintain the long-term financial objectives of the company.

When you lose the ability to work and earn an income, lost wages could result in the need to utilize investments, savings or retirement assets to fund living expenses. For business owners, the stakes are raised because their presence may be crucial to the company’s ability to operate.

Disability insurance protects business and personal assets, providing comfort that all you worked so hard to build cannot be easily erased.

Key Person Insurance

Deferred Compensation Additional business

This protects businesses from the adverse effects of losing important personnel—specifically employees with a particular expertise or who have earned credibility with customers, vendors or even creditors. At death, the life insurance policy provides funds to help recruit and train new staff, replace lost profits and strengthen the company’s balance sheet to help assure creditors and suppliers about continuity in the firm.

Another tool employers can use to attract, retain and reward key employees is non-qualified deferred compensation, an employer-provided plan that can be offered to a select group of executives or employees.

Simply stated, the employer and employee enter into an agreement utilizing insurance to defer a portion of the employee’s income until a future date.

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planning tools offered

by Fellows Financial Group: • Non-qualified retirement plans • Group long-term care • 412(i)

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CASH MANAGEMENT SERVICES

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A steady influx of cash is a byproduct of a successful business; yet, what you do with that cash can have a real impact on your total revenue each year. Fellows Financial Group offers access to a variety of cash management services, each

customized to address the individual goals of businesses of all sizes.

Because no one strategy is right for every business need, they will take the time to carefully discuss with you the risks and advantages of each option.

Cash Enhancement Strategy

Cash Management

If your time horizon is between nine (9) and 24 months, a cash enhancement strategy may fit your needs. Using a separately managed account constructed of short-duration, investment-grade, fixed income investments can help boost yields on cash reserves, while enabling the preservation and stability of principal and providing a high level of liquidity. To ensure optimum effectiveness, your portfolio can be customized to address the specific cyclical expenditures and cash flow requirements of your business.

Fellows Financial Group can provide you with access to a complete line of fixed income solutions. They will work with you to develop a portfolio of short-term instruments designed to address your specific cash flow needs. Combining exceptional customer service with portfolio strategy, analysis and trading recommendations, they offer access to competitive rates on a variety of money market instruments, including Treasury bills, agency discount notes and commercial paper.

Additional cash management services offered by Fellows Financial Group: Brokered CDs | Commercial paper | U.S. Government Treasuries Agency discount investments | Municipal floaters Certificate of Deposit (CDs) are insured by the Federal Deposit Insurance Corporation (FDIC) and Share Certificates are insured by the National Credit Union Administration. Both offer a fixed rate of return, whereas both the principal and yield of investment securities will fluctuate with changes in market conditions. Government bonds and Treasury bills are guaranteed by the U.S. Government as to the timely payment of principal and interest and, if held to maturity, offer a fixed rate of return and fixed principal value. An investment in a money market fund is not insured or guaranteed by the FDIC or any other government agency. Although the Fund seeks to preserve the value of your investment at $1.00 per share, it is possible to lose money by investing in the Fund.

PERSONAL WEALTH MANAGEMENT By using personal wealth management strategies, a Fellows Financial Group Business Advisor can help ensure the income you earn from your business works hard for you. Fellows Financial Group provides access to a comprehensive array of innovative planning products and services— while considering such factors as financial status, family and business needs, financial goals and your time horizon—to efficiently manage your personal wealth. Through 10 | ussfcu.org

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comprehensive life planning and access to trust services, asset management and charitable services, they can help you effectively manage your wealth.

A Fellows Financial Group Business Advisor will help you review the many options available to create a unique financial plan. With access to a wide range of products and services, your Advisor will work with you to build a diversified portfolio to optimize potential returns and help manage risk.

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Products Fixed and variable annuities Insurance | Mutual funds

Services Asset allocation | Business planning Charitable giving | College savings Estate planning | Retirement planning

To pursue your financial goals, it’s never been more important to enlist the help of a professional. By asking the right questions and discovering what’s most important, you and your Advisor will develop and implement an investment plan designed especially for you.

No strategy assures success or protects against loss. There is no guarantee that a diversified portfolio will enhance overall returns or outperform a non-diversified portfolio. Asset allocation and diversification do not protect against market risk.

LET’S GET DOWN TO BUSINESS Providing services from retirement and insurance to cash and personal wealth management strategies, Fellows Financial Group can be the trusted resource you need to ensure that your business is positioned to succeed today, tomorrow and for years to come.

Contact a Fellows Financial Group Business Advisor today for a no obligation consultation and see what working with Fellows Financial Group can do for your business and personal success.

Schedule a Virtual One-on-One 571.205.1515 | FAS@ussfcu.org

Securities offered through LPL Financial, member FINRA/SIPC. Investment advice offered through Wealthcare Advisory Partners a registered investment advisor. Wealthcare Advisory Partners and Fellows Financial Group, LLC are separate entities from LPL Financial. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: CA, CO, DC, FL, GA, HI, IA, MD, MT, NC, OH, PA, TX, VA, WV. Personal and Commercial insurance services are offered through Fellows Insurance Group, LLC. Fellows Insurance Group, LLC is a separate entity from Fellows Financial Group, LLC, LPL Financial and Wealthcare Advisory Partners.

LPL Financial, Fellows Financial Group, LLC, Fellows Insurance Group, LLC and Wealthcare Advisory Partners do not offer tax advice. We suggest that you discuss your specific tax issues with a qualified tax advisor. Investments are not NCUA insured. No credit union guarantee. Investments may lose value. Fellows Financial Group, LLC, LPL Financial and Wealthcare Advisory Partners are third party partnerships and are not affiliated with United States Senate Federal Credit Union.

This material was prepared by LPL Financial. Securities and advisory services offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. To the extent you are receiving investment advice from a separately registered independent investment advisor that is not an LPL Financial affiliate, please note LPL Financial makes no representation with respect to such entity.

Membership eligibility required. This credit union is federally insured by the NCUA.

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USSFCU Contact Center “At Your Service”

—from Staunton, Virginia

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radled by the Appalachian Mountains, surrounded by massive national forests and vast wilderness areas, the Shenandoah Valley town of Staunton, VA has endless appeal. One of the oldest settlements in the Blue Ridge, Staunton’s rich past is evident all over town.

Largely spared the destruction unleashed on other locations in the Shenandoah Valley by Union troops during the Civil War—most of the buildings in Staunton’s downtown area are more than a century old, and the town’s residential neighborhoods are still dotted with elegant 18th and 19th century homes. A bustling commercial hub even during the colonial-era, Staunton still lures visitors with its architecturally stunning downtown—now lined with an array of independent shops, inviting eateries and unique.

Beyond the proudly preserved architecture, situated just north of Staunton’s historic main street lies USSFCU’s Member Services Contact Center.

Opened in 2005—with only two employees, the Contact Center originally served as a business continuity facility to support USSFCU operations in the event of a natural disaster. A true testament to their hard work and the dedication of the team, the Contact Center has proven central to USSFCU operations. Thousands of members phone the Contact Center each month to complete their personal banking transactions, apply for membership and loans as well as receive assistance with general account inquires.

At the Contact Center you’ll find a truly amazing, member-centric group of financial professionals, who work collaboratively to help members reach their financial objectives. Caring and supportive in nature, the team’s general way of doing things is a manifestation of the Credit Union’s “People Helping People” culture; they are what one imagines when they think of a financial partner.

No longer serving the singular purpose of business continuity, USSFCU’s Contact Center has grown to employ 18 knowledgeable representatives, who are readily available to take your call and assist you with your various banking needs.

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Meet USSFCU’s Contact Center Team Amber joined USSFCU’s Contact Center in August of 2019 and has four (4) years of member services experience.

Amber spends her free time with her family, friends and fur babies. Amber also studied cosmetology and practices that as well. She enjoys helping others and loves to bring a smile to everyone’s face.

Amber Thorne Member Services Representative II

“Our members expect when they call in to get the best service possible and that’s what I am here to do.”

Joining USSFCU in January of 2015, Charity Hamer brings over 13 years of banking experience to the Credit Union.

She currently holds a Team Lead position at the Credit Union in the Member Services department, where she can show her dedication towards her team and our members.

Charity Hamer Member Services Representative IV/TL NMLS#: 1287448

She is a proud mother and spends a majority of her time on the ball field and basketball court watching her children play. Most weekends, her family enjoys kayaking together on the Shenandoah River.

“I love working with members individually and getting to know them on a level where I can help them achieve their financial goals.”

Joining the USSFCU in June of 2016, Tiffany has been in the financial industry for over 12 years. She currently holds a Team Lead position at the Credit Union in the Member Services department.

Tiffany is a proud mother of two sons, and in her spare time she enjoys farming and coaching the community T-Ball team.

Tiffany Britt Member Services Representative IV/TL

“I enjoy helping members succeed financially.”

NMLS#: 1511961

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Jonathan joined USSFCU in 2015 after graduating from Bridgewater College, where he earned his Bachelor of Science degree in Business Management. A Blue Ridge native, Jonathan has lived in the Shenandoah Valley his entire life.

In his spare time Jonathan enjoys playing disc golf, video games and fishing.

Jonathan Britts Member Services Representative III NMLS#: 1377058

“I enjoy building relationships and being able to help members that need and deserve it! It’s so nice to get a call from a member that I helped years ago, who still remembers my help and is still so thankful.”

Kimberly joined the Credit Union in January of 2019 with over 15 years of customer service experience. Before joining USSFCU, Kimberly worked for the Waynesboro Redevelopment and Housing Authority, assisting their Compliance department.

Kimberly Barker Member Services Representative II NMLS#: 1824129

Kimberly is a happily married, proud mom of three and enjoys spending time with her family and animals.

“I enjoy being that friendly voice on the other end of the phone, the voice our members look forward to hearing when they call USSFCU.” Lara joined USSFCU’s team in April of 2019 with 10 years of financial service experience. Lara graduated from Bridgewater College, where she double majored in Consumer Science and Art.

Lara Buchanan Member Services Representative II

Lara lives on her family farm in rural Virginia with her two young sons and several animals. She is a skilled hobbyist whose talents range from stained glass creations, textile creations, drawing and painting.

“It’s exciting to help a member find something that truly benefits them. Be it a lending need, Online Banking or payment solutions, or even finding an appropriate type of account for them, it’s satisfying to know I’ve helped someone manage their life a bit better.”

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Michelle joined USSFCU in May of 2019 as a Member Services Representative. She brings over 10 years of customer service and call center experience to the Credit Union.

Michelle Johnson Member Services Representative II NMLS#: 1864944

Michelle is a proud mom of two handsome teenage boys. She loves watching them grow and is excited to see where life takes them.

“I work with a great team at USSFCU. I learn so much here; something new every day.”

Joining USSFCU in May of 2017, Tammy brings over eight (8) years of experience to the team. Tammy graduated in 1985 from Haverling Central High School in Bath, NY, where she majored in Business and Economics.

Tammy Giardina Member Services Representative II NMLS#: 1629751

Tammy is the mother of three amazing children and grandmother to three. On her off time, she enjoys camping with her husband and dogs. When she retires, she plans to have a dog rescue for basset hounds and dachshunds.

“No members…no Credit Union; I value our members and truly enjoy working for them every day.”

Joining USSFCU in 2017, Grace has been in the banking world since 1982.

Employed for over 28-years at the same local savings bank, Grace watched the relatively small operation grow from a single location with just 16 employees to eight locations and 150 employees.

Grace Dick Member Services Representative II NMLS#: 1625856

Grace has raised four children, sending three to college and one to the military.

She has four grandchildren. In her free time, she enjoys singing, reading and being with family and friends.

“I love working with members individually and getting to know them on a level where I can help them achieve their financial goals.”

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fter years in the business, USSFCU’s Contact Center has developed a reputation for providing superior service to members across the country. In a time of constant change, the Contact Center team can be relied on to provide knowledgeable friendly support and unique banking solutions.

Since COVID-19 struck on a global scale, call center traffic around the world has increased exponentially. USSFCU’s Contact Center team has kept up with the unprecedented demands, scoring an overall member satisfaction rating of 9.14. Proving that even during uncertain times, they’re able to meet members’ needs, while treating each caller with empathy and integrity.

Phone support is still widely preferred by consumers.

Consumers prefer the following channels:* Phone (61%) | Email (60%) | Live Chat (57%) | Online Knowledge Base (51%) “Click to Call” Support Automation (34%) *Novelex: Nine (9) Contact Center Statistics You Can’t Miss.

Reach USSFCU’s Member Services Contact Center at 800.374.2758 Monday–Tuesday & Thursday–Friday: 8:30am–5:00pm ET Wednesday: 10:00am–5:00pm ET

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USSFCU

CO-OP’s financial technologies make it easier to access your USSFCU accounts.

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Many people prefer to maintain accounts with credit unions, because they like the not-for-profit status, higher earning rates and the “People Helping People” philosophy.

Credit unions tend to be smaller, communitycentered institutions—and, as a result, have a reputation for outstanding, personalized customer service.

But credit unions also can have an extensive national footprint, not just a local one, thanks to their participation in the CO-OP Financial Services network.

CO-OP Financial Services is a nationwide cooperative movement that allows members from one credit union to use another credit union’s facilities. In fact, by banding credit unions across the country together, the CO-OP network serves more credit union members than any other organization.

Created to service credit unions exclusively, the CO-OP network is growing quickly and now has thousands of locations nationwide to serve you.

CO-OP HAS YOU COVERED, COAST TO COAST: 5,600+ Shared Branches | 30,000 CO-OP ATMs On-the-Go Mobile Solutions

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SHARED BRANCHING Sometimes, it’s not convenient to go to your credit union’s branch. Shared Branching is a CO-OP service that lets credit union members use the branches of other credit unions to conduct business. This is especially helpful if your home credit union only has a couple branches that aren’t close to where you live or work.

Shared Branching can be useful in numerous situations: » Move or Travel: In most parts of the US (and in some overseas locations), you can access a CO-OP Shared Branch. If you move to a different town, or start a new job, you don’t necessarily need to close your accounts and switch everything over to a new bank. Find one or more shared branches that are convenient, and continue to use your old account. » In Emergency Situations: If you live in an area where natural disasters make travel difficult, or if you’re forced to evacuate, shared branches allow you to keep your finances on track when your home branch is inaccessible. » If Your Schedule Isn’t Banking-hours Compatible: Different credit unions serve different customer bases, which may consist of people in jobs with rigid schedules. You can benefit from any credit union’s operating hours regardless of your profession or credit union membership. » Convenience: Even if you stay in the same town, your credit union might be inconvenient while you’re running errands or trying to avoid traffic.

There’s no need to go to your home credit union’s branch if you just need to make a deposit.

What You Can Do at a Shared Branch…

Credit union members can visit a teller at any Shared Branching location and perform many of the same transactions normally completed at their own credit union. Best of all, there’s no charge for using a Shared Branch location. Here are some of the banking activities you can perform at a Shared Branch: » Deposits and Withdrawals: Visit a branch for basic transactions such as cash or check deposits, as well as cash withdrawals. A conveniently located branch can help you avoid ATM fees when you’re out and about. » Transfer Between Accounts: Move money from your savings account to a checking account so that you have funds available for payments.

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» Check Your Balance: Find out how much money you have, what is available for spending and which transactions have cleared in your account. You may even be able to see a statement of recent transactions. » Pay Loans: If your payment due date is approaching, make a payment that hits your account instantly to avoid late charges, damage to your credit score and other penalties.

You may be able to complete additional tasks, although those transactions might require you to pay a modest fee. For example, you might be able to buy cashier’s checks, money orders or traveler’s checks at a Shared Branch location. For services that a Shared Branch can’t help with, you’ll be able to work with USSFCU by phone or online.

There are some limitations when using a Shared Branch. You can’t open a new account at your home branch when you’re visiting a Shared Branch, for example. And withdrawals may be limited to $500, or subject to additional hold times, or both; so, find out ahead of time if that might be an issue.

If you want to get a new loan or open a business checking account, you’ll need to work directly with your primary credit union. Once you open those accounts, you can deposit and withdraw (or make loan payments) at a local Shared Branch.

Using Another Credit Union’s Branch is Simple…

To use the services of a Shared Branch, you simply need to be a member at a participating credit union and make your transaction at another member credit union. You’ll need your account number and photo ID. Tellers at other credit unions generally cannot look up your account number.

Use the deposit slips provided by the branch you’re visiting. To be safe, ask if there is a special deposit slip for non-members using Shared Branching.

The tellers and other staff will be happy to help—they’re used to working with members of other credit unions.

ATM NETWORK The CO-OP ATM network offers over 30,000*** surcharge-free ATMs, covering all 50 states and 10 countries—an ATM network that’s larger than almost any bank. Find easy, surcharge-free access to your money wherever you live, work or travel.

Just about anywhere you go you, you’ll find a surcharge-free ATM location near you.

With over 30,000 surcharge-free ATMs from coast to coast, CO-OP provides the kind of accessibility and convenience that even some of the biggest banks can’t match.

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What’s more, CO-OP ATMs are located at everyday shopping locations like 7-Eleven, Royal Farms, Publix and Costco.**

There’s Most Likely a CO-OP Location Close by…

CO-OP services extend nationwide, in large and small communities. There’s no need to rush to a credit union before you leave town—you can probably do whatever you need wherever you’re going (assuming you’re staying in the United States).

There are more than 5,000 CO-OP Shared Branches and over 30,000 surcharge-free ATM locations nationwide.* Find one near you with the locator tool, the CO-OP app or by calling 888.748.3266. Simply enter the city, state or zip code of your area of interest for a listing of the closest Shared Branching locations. It’s that easy! You can also find a local participating location by texting a zip code to 91989.

In addition to CO-OP, USSFCU partnerships provide members with one of the most extensive fee-free ATM networks in the nation. Just use your USSFCU card wherever you see these logos:

55,000 Allpoint™ ATMs worldwide

80,000 CULIANCE© ATMs worldwide

6,700 NYCE® Network

Visit ussfcu.org/atms to locate one near you.

Sprig®, CO-OP’s easy-to-use app, puts the network’s services right at your fingertips. It’s as convenient as your laptop, smartphone or tablet and accessible anytime, day or night. Access your Credit Union account, make remote check deposits and find the nearest CO-OP ATM or Shared Branch, no matter where you are.

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Getting Started with Sprig® Is Easy…

1. DOWNLOAD Download the FREE Sprig® app and follow the enrollment instructions.

2. ADD YOUR ACCOUNT Follow the easy enrollment instructions to add your USSFCU account.

3. ENJOY!

Use Sprig® to: Deposit Checks

Send and/or Transfer Money

Find Locations Near You

GET SPRIG® *CO-OP Nationwide Branches & ATMs: https://co-opcreditunions.org/tools/. **CO-OP ATM Network: https://www.co-opfs.org/Solutions/Engage/CO-OP-ATM-Network. ***Surcharge-free transactions are available for debit and ATM card holders of participating credit unions.

View all CO-OP terms and conditions at https://co-opcreditunions.org/.

Please note that USSFCU strives to report the most accurate information available for each location.

Occasionally, there may be a discrepancy in the information provided (including fee surcharges) due to some institutions initiating changes or experiencing system malfunctions. ussfcu.org | 21

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The United States Senate Federal Credit Union (USSFCU) partners with Credit Union Student Choice to offer a new and innovative suite of private student lending solutions.

Washington, DC—Credit Union Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that it has partnered with United States Senate Federal Credit Union ($1.14 billion; 41,407 members; Alexandria, VA.) to offer its members innovative lending solutions for both private student loans and student loan refinance.

“It is important to USSFCU to make the dream of higher education more accessible for our members.”

—Timothy L. Anderson, President & CEO of USSFCU “We have provided private education financing to members for several years and are looking forward to our new partnership with Student Choice.

Our members will now have access to extensive educational tools and greater flexibility with the Student Choice education line of credit.”

USSFCU will offer in-school financing for both undergraduate and graduate students, plus the Student Choice’s refinance product.

“Student Choice provides educational webinars, online content, college planning tools and even one-on-one personalized guidance from its College Access and Repayment Counselor,” Anderson added. “In a time when so much is uncertain for many American families, it’s critical for us to offer accurate, expert guidance to our members.”

“The past year has left families unsure of where to turn for reliable information about paying for college, and with temporary changes to federal student loan repayment, borrowers have even more questions surrounding student loan refinance,” said Scott Patterson, President and CEO of Student Choice. “Student Choice is committed to not only providing innovative lending products that allow credit unions to deliver convenient, 22 | ussfcu.org

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fair-value funding solutions, but also personalized resources to help borrowers make educated decisions about funding and repayment.”

Student Choice enables credit unions of all sizes to make private education loans that are held on their own balance sheet. Since launching in 2008, the CUSO has helped nearly 300 partner credit unions originate $3.2 billion in private education loans to more than 100,000 families.

Visit USSFCU’s Student Lending Center

About Credit Union Student Choice Credit Union Student Choice is a credit union service organization (CUSO) that positions credit unions as leaders in education finance by offering a comprehensive solution that helps them deliver fair-value private education loans and corresponding financial education to students and families. To learn more, visit www.studentchoice.org.

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Why is USSFCU a Better Way to Pay?

Our NEW Private Education Line of Credit allows you to secure funding for your entire undergraduate career with just one application!* Plus, in future academic years, simply request funds from your line (called a “draw”) for the amount you need—no need to reapply!

Apply Now, Borrow Later Even if you’re unsure of the college you’ll be attending or the exact loan amount you may need, you can establish your line of credit today. Then, once your plans have been finalized, you can come back to request the exact funding you need—disbursed directly to your school. Since you are getting a line of credit, you do not need to reapply year over year.

Educational resources

Apply now, borrow later

Personalized 1:1 support

Affordable repayment

Find a Loan

*Subject to credit qualification and annual credit review.

Must meet school’s Satisfactory Academic Progress (SAP) requirements.

Membership eligibility required. This credit union is federally insured by the National Credit Union Administration.

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Announcing a new benefit that helps families make smarter college borrowing decisions to ensure they’ll be better off after college than before!

Going to college is one of life’s most significant opportunities. And, it’s expensive! USSFCU is giving our members access to Edmit’s college planning tools so your family is set up for financial success.

Edmit’s professional guidance gives our members peace of mind that they are making the best decisions when it comes to paying for college. With personalized college reports and recommendations, our members can find the best schools for their budget and understand the value of different colleges, including by specific majors.

With Edmit Plus, members have access to: » Personalized Advice: Decision support tools and a human touch to help navigate this major emotional financial decision. » Learning Center: Extensive guides, lists and resources related to paying for college. » Software: Personalized aid and scholarship estimates, calculators and college scholarship search.

Oh, and it’s free!

USSFCU is covering the full cost of Edmit Plus, a $99 value. The average Edmit family saves over $5,000 in college costs!

Learn More

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SEG Spotlight USSFCU is proud to serve the employees of

Akin Gump Strauss Hauer & Feld LLP! Employees of Akin Gump Strauss Hauer & Feld LLP, who work in Washington, DC or McLean, VA, are automatically eligible for USSFCU membership.

Akin Gump Strauss Hauer & Feld LLP (Akin Gump), is an American international law firm and one of the largest lobbying firms in the United States. Akin Gump is widely considered to be among the most prestigious firms in the nation and has been consistently ranked among the top law firms in the United States.

Headquartered in Washington, DC, the firm has over 900 attorneys, and offices in Dallas, San Antonio, Houston, Irvine, Fort Worth, New York, Moscow, Philadelphia, London, Los Angeles, San Francisco, Beijing, Hong Kong, Singapore, Abu Dhabi, Dubai, Frankfurt, Geneva and Hartford.

Akin Gump is known for its influence on Capitol Hill and its representation of high-profile clients. With regard to compensation, Akin Gump is ranked by associates as one of the top 10 highest-paying law firms in the country.

900+ Lawyers & Advisors | 90+ Countries Where They Work 20+ Offices Around the World | 85+ USSFCU Members Awards & Recognition: • In 2020, for the sixth time in seven years, the firm was selected for The American Lawyer’s A-List, the annual ranking of the country’s 20 leading law firms.

• In 2019, for the 11th year out of the last 12, Akin Gump was named to The National Law Journal’s “Appellate Hot List” of firms that “[won] big in federal and state appeals courts across the country.”

• 2017 marked the firm’s 15th appearance on Corporate Board Member’s list of the nation’s top 20 corporate law firms.

Learn more about the firm by visiting their website at https://www.akingump.com.

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Skip the Dealership this Summer with s

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USSFCU Car Buying Service powered by

NEW AUTO LOAN + WARRANTY = FREE GAP COVERAGE1 Offer Valid: June 1—August 31, 2021 USSFCU will cover your GAP coverage2 cost (a value of $299) when you complete these three steps from June 1–August 31, 2021:

Shop for your new vehicle using USSFCU Car Buying Service powered by TrueCar®.

Book your new USSFCU Auto Loan3 using promo code “FREEGAP”

SHOP NOW

APPLY NOW

Purchase a low cost USSFCU Extended Warranty4

LEARN MORE

1 Limited time offer. Applicants must refer to the promotion or use the promo code “FREEGAP” when applying. Guaranteed Asset Protection (GAP) Coverage valued at $299. Valid only on new and used auto loans booked June 1– August 31, 2021. Members must use the USSFCU Car Buying Service powered by TrueCar® and purchase an auto warranty through USSFCU during the same time frame in order to qualify for this promotion. Qualifying members will receive a deposit into their primary savings account covering the cost of GAP no later than five (5) business days after their loan is finalized.

USSFCU reserves the right to modify, update or discontinue this promotion at any time and without advanced notice.

2 Guaranteed Asset Protection (GAP) is not intended to replace your automobile insurance. It does not provide bodily injury, property damage, liability or collision insurance and does not comply with any financial responsibility or any other law mandating motor vehicle insurance. All new or used motor vehicles with a maximum loan up to $100,000 are eligible.

Benefit coverage limits up to $50,000 with a loan term up to 84 months. GAP Plus may include additional costs. 3 All loans subject to credit approval. Rates and terms subject to credit history and not all applicants will qualify. View all USSFCU auto loan rates, terms and conditions at ussfcu.org/rates or call 800.374.2758. Void where prohibited. 4 For more details, complete terms and provisions for each plan, contact our Member Services Contact Center at 800.374.2758.

Membership eligibility required. This credit union is federally insured by the National Credit Union Association.

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MEMBERS’ VOICE YOU SPEAK. WE LISTEN. Member comments from our member satisfaction surveys.

“I’ve generally been satisfied. I only had trouble once and that was when I was in Mexico and my password didn’t work—or something like that. I had a day or two of angst before things were resolved. Other than that, things have worked well. I like credit unions in general and trust the USSFCU. It’s easy to bank online and you have shared branches throughout the country—in the places I have lived, anyway.” —Eleanor • Mankato, MN “The Credit Union expedited a transfer for me. If they hadn’t done that, I would not have been able to close on the house that I bought. I would have lost the home.”

—Lori • Springfield, VA “I have been a member for approximately 27 years. When I have reached out for a loan, with a question or regular service, I have always been assisted promptly and professionally.” —William • Moyock, NC “My family has used the USSFCU for car loans and (I believe) a mortgage. The rates are unbeatable and my family enjoys the easy process. I really value the USSFCU, and think the services and staff are outstanding.” —Leonard • Potomac Falls, VA “Easy telephone access to Credit Union staff. Every time I could not accomplish an online transaction, or I needed to talk to someone about an issue, I’ve had a very good experiences over the years. Staff is pleasant, professional and very knowledgeable. Most often, an issue would be resolved with one phone call.

If more research time was needed, it seems the staff come back within a very reasonable time with the information needed to resolve an issue. Staff always seemed knowledgeable and presented information in a friendly tone and manner.

Always a very good, professional experience.” — Kelly • McLean, VA “Customer Service was very prompt. When I emailed your Credit Union, I wasn’t expecting same-day responses. It felt good to experience the real meaning of customer service.” —Ronyette • Fort Washington, MD 28 | ussfcu.org

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USSFCU Virtual Financial Literacy Workshops JANUARY 2021

USHERING IN A NEW CONGRESS CELEBRATING THE 117TH CONGRESS—A VIRTUAL WELCOME Members of the new Congress learned about our 85 years of history servicing the U.S. Senate community and all the benefits that come along with becoming a member of the USSFCU.

FEBRUARY 2021

LOVE & FINANCE MANAGING MARRIAGE & MONEY Our partners at Fellows Financial Group reviewed tactics and techniques to establish good money habits within a relationship.

MARCH 2021

PREPPING FOR TAX SEASON TAX TIPS 202 USSFCU members joined a team of tax-professionals for a live discussion and Q&A revolving around the 2021 tax-filing season and recent changes. ussfcu.org | 29

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APRIL 2021

IT’S OUR TIME FINANCIAL LITERACY AND CREDIT UNION YOUTH MONTH USSFCU teamed up with various partners to host a month full of educational webinars, financial activities and special events.

• MONEY CONCEPTS FOR TEENS with GreenPath™ Financial Wellness

• TEACHING KIDS ABOUT MONEY: A WEBINAR FOR PARENTS with Fellows Financial Group

• THE ME THAT NEEDS TO BE NFL Legend Ken Harvey taught children how to SAVE, SPEND & GIVE! In a live reading of his newly published children’s book, The Me That Needs to Be, four-time Pro Bowl linebacker Ken Harvey, took children through spending habits and knowing how to decide what to buy.

• WOMEN ROCK THEIR FINANCES with the Democratic Women’s Caucus

• CREDIT UNIONS ON THE HILL with Congressional FCU

U.S. Senate Federal Credit Union Honors Congressional Law Enforcement during National Police Week In appreciation for their service and sacrifice, USSFCU provided 950 District Donuts to U.S. Capitol Police Officers during this year’s National Police Week (May 9–15).

One of the Credit Union’s largest Select Employee Groups, the U.S. Capitol Police have a proud history of protecting the U.S. Capitol, Members of Congress and the millions of visitors who travel to Washington, DC. to visit the Capitol grounds.

USSFCU is honored to provide financial services to these hardworking men and women, who keep our Nation’s Capitol safe.

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The 2021 National Financial Bee This year’s financial literacy challenge for students consisted of four short, interactive lessons designed to teach students how to save, set financial goals, budget and invest. Following the course, students were invited to compete in a nationwide scholarship contest by submitting a short essay outlining one of their savings goals and how they plan to achieve it.

Results from the Nationwide competition can be viewed here.

USSFCU Standout Student Essays Thank you to all of our younger members who participated in this year’s National Financial Literacy Bee Essay Competition.

While all participants should be commended for their commitment to financial education, three USSFCU student essays were selected to win $100 Gift of College gift card prizes. Excerpts from their essays are featured below: My Dream Is to Become an Actor • by Leah C., Springfield, VA. Performing has always been my passion, and I know acting is the only life path that will truly satisfy me. However, I also know the stigma attributed to young actors: starving artists in the big city, waiting tables and scraping earnings together until they make (or don’t make) their big break.

Which is why I have developed a four-year plan that will ensure I begin my acting career debt free and financially thriving. I counseled with current actors, and they all stressed the importance of having a steady job—as 90% of actors are unemployed at any given time. I plan to emerge from college with a job that will give me a reliable income, avoiding uncertainty surrounding the finances of a full-time actor. ....

The Power of Financial Independence • by Matthew P., Chicago, IL. As a young man growing up on the south side of Chicago, I am actively learning about the power of financial independence. Achieving a greater understanding of financial literacy will be paramount to my goals of saving money for college and ultimately giving back to those who have supported me.

Living with my grandparents has exposed me to real life examples of the importance of saving for retirement, budgeting [because we live on a fixed income] and the importance of financial literacy in general. Thus, I’ve been using the money I earn from doing chores [$50 dollars a week] to begin investing in my future at an early age to get the most out of the later years of my life. ....

Saving for the Greater Good • by Minh N., Gilberts, IL. Food for Greater Elgin (FFGE) is a food bank located on the north side of Elgin, Illinois.

For the last several months, I have been volunteering regular shifts at FFGE. During the economic hardship of the COVID-19 pandemic, more and more people have found themselves facing food insecurity, and the services of FFGE have been called upon.

Volunteers like myself have answered, but what FFGE also requires is monetary donations to keep its shelves stocked. FFGE reports that for every $1 donated, they are able to purchase $8 worth of food for their clients. I intend to save enough money to donate $2,000—enough for FFGE to purchase up to $16,000 worth of food. However, given that I am headed to college soon and will have a much more difficult time saving, I have a limited time frame of just under five (5) months. .... ussfcu.org | 31

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Summer is waiting.

Now is the time to...

REDISCOVER T HE OPEN WATER USSFCU is here to help you start your summer journey with great rates on financing for motor bikes, jet skis, RVs, boats and more.

Rates are now as low as

4.99

%

APR1

» New or Used Leisure Vehicle Loans » Repayment terms of up to 120 months2 » Loan amounts up to $300,000 for qualified buyers

See how much you could qualify for and at a great rate.

Click or Call to Apply Today!

APPLY HERE

800.374.2758

All loans are subject to credit approval. Rates and/or credit limits are based on creditworthiness, income and debts. Not all applicants will qualify for the lowest rate.

1 APR=Annual Percentage Rate. Rates effective as of 06/01/2021. Rates are subject to change without notice. Maximum term of loan is 120 months. Maximum financing $300,000 new and $150,000 used. 2 A new leisure vehicle loan with an original balance of $25,000, a 36 month term with an APR of 4.99% totals a monthly payment of $749.16. A new leisure vehicle loan with an original balance of $25,000, a 120 month term with an APR of 6.49% totals a monthly payment of $283.74. View all rates and terms at ussfcu.org/rates.

Membership eligibility required. This credit union is federally insured by the National Credit Union Administration.