Excellent Care Reflected in Quality Awards and Star Ratings at UCH
United Church Homes’ (UCH) commitment to quality care and continuous improvement in all areas of the organization runs deep. That commitment is especially relevant in highly regulated skilled nursing centers and assisted living communities that serve the most vulnerable residents. UCH benefits by both voluntary and governmentmandated assessments that inform its many policies and practices and demonstrate how UCH communities rank in these two key areas relative to similar communities.
Debra Durbin, executive director at The Chapel Hill Community takes time to chat with a resident.
UCH is well represented in the ranks of National Quality Award Program recipients honored by the American Health Care Association and the National Center for Assisted Living. The program is a rigorous threelevel process that evaluates an organization’s capabilities against nationally recognized standards for excellence: the Baldrige Excellence Framework. It is one of the most comprehensive performance assessments available to long-term and post-acute facilities.
The AHCA/NCAL program includes three award levels: Bronze – Commitment to Quality; Silver – Achievement in Quality; and Gold – Excellence in Quality. Each higher level requires a more detailed demonstration of superior performance. Organizations must first apply for the Bronze Award, which requires applicants to assess their organization’s mission, vision and key factors that lead to success. Bronze-level honorees then may apply for the Silver Award after achieving Bronze, which requires applicants to thoroughly assess how their organization works, its effectiveness and tools for improvement in their approaches. Silver-level recipients are eligible to next apply for the Gold Award, which requires applicants to show superior performance in leadership, strategic planning and customer and staff satisfaction. UCH participates in the National Quality Award Program because leaders learn from the feedback and perspective of experts outside UCH and the program helps UCH become stronger, more resilient and results-focused.
12
|
UNITED CHURCH HOMES
|
WINTER 2022
|
unitedchurchhomes.org
