December 2022

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JOURNAL VOLUME 32 DECEMBER 2022 NUMBER 12 T exas W aT er U T ili T ies "Proudly Serving Education Excellence since 1918"
Merry Christmas

Texas Water Utilities Association Regional Training – 2023

MARK YOUR CALENDAR FOR 2023

DATES

Panhandle Region - Amarillo..................................................April 4-6, 2023

Southeast Texas Region - Beaumont .................................April 25-27, 2023

Central West Texas Region - Abilene

May 9-11, 2023

North Central Texas Region - Arlington ....................................... May 15-19

Central Texas Regional School - Killeen ............................... June 6-8, 2023

Southwest Texas Regional School – San Marcos .............. July 11-13, 2023

East Texas Regional School - Longview ........................ August 28-31, 2023

Far West Texas Regional School – Fort Stockton .......... August 14-17, 2023

TWUA Annual School – Corpus Christi .................... September 18-21, 2023

West Texas Regional School - Lubbock .......................

November 7-9, 2023

(Not all regions offer Surface 1 which is a 24 hour class these above dates reflect all regions starting on Monday and offering 24 hour classes. Once we receive all the schools fliers we will post if in fact the school begins on Monday at 1:00 or Tuesday at 8:00 )

Check the TWUA Website for the most up-to-date information related to TWUA Regional opportunities. If travel and being in crowds cause you concern or your employer has not approved travel, please look at the TWUA Computer Based Training options. (https://twua.org/online-class-dates)

Dates for Annual School 2023. The dates for the 105th Annual School in Corpus Christi, are September 17th – 20th 2023. This will be Monday thru Thursday. The events have been pushed forward a day. Opening Session and Awards will be Monday. The school will begin Tuesday and conclude with vendor move out at noon Thursday.

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TEXAS WATER UTILITIES JOURNAL ( ISSN – 1051709X) is published monthly by the Texas Water Utilities Association, located at 210 E. Hwy 79, Hutto, Texas 78634 for Operators, Engineers, Managers, Laboratory technicians, Customer service personnel, Vendors, and other Professionals employed in, or interested in, the water and or wastewater industry.

Ten dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Nonmember subscriptions price: the USA $100.00 per year; $10.00 per single copy $125.00 per year outside the USA. Periodicals Postage Paid In Hutto, Tx. And Additional Mailing Offices.

The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National Organization.

Postmaster: Send address changes to: Texas Water Utilities Association – Journal 210 E. Hwy. 79, Suite 101, Hutto, Texas 78634.

The Texas Water Utilities Association Journal is not responsible for facts and or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association.

All inquiries should be directed to: Texas Water Utilities Association, 210 E. Hwy. 79, Suite 101, Hutto, Texas 78634. Phone 512-459-3124. Any materials accepted for publication is subject to revision and editing At the discretion of the publisher.

MANAGEMENT COMMITTEE:

Mike Norris - Chair of Management

Jim Siddall – President

Clarence L. Wittwer – President-Elect

Vicente Carrizales – Vice President

Bill Brown – First Past President

John Krause – Second Past President

Ric O’Conner – Vendor Rep. / Ex. Officio

Russell Hamilton - Executive Director

Front Cover Photo Courtesy of: stock images

President Message

ED News ............................................. 6

If you want to get a complete look at lake levels, go to www.waterdatafortexas.org Safety News 12

December 2022 Texas
Journal | www.twua.org 3
Water Utilities
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ADVERTISERS: Ana-Lab............................................................................................ 17 EGSW ............................................................................................. 26 Garrison Minerals 17 Homa Pump ...................................................................................... 18 LSPS Solutions .................................................................................. 21 Oller Engineering, Inc. 5 Osha ................................................................................................ 15 Pape-Dawson Engineers .................................................................... 22 Pump Solutions, Inc. ......................................................................... 19 Samco
....................................................................... 17 Smith Pump
11 USA Bluebook ................................................................................... 27 Magna Flow ................................................................ Inside Back Cover TRAINING OPPORTUNITIES: TWUA Training Schedule ........................................................ 10 In This Edition:
Leak Detection
Company, Inc

Greetings, Fellow Members and Operators

You shoulda been there, man!!

One of my favorite comedians is Dave Attell, and one of his routines is about leaving a party early. The next day one of his friends is telling him how much better the party got after Dave left. His friend finished with the line, “You shoulda been there, man!”

In the last three months, we had the Annual School in Corpus Christi, the East Texas school in Longview, and the West Texas school in Lubbock. I was so fortunate to be able to attend all three events. “You shoulda been there, man”!

Each of the TWUA schools helped each attendee learn new things. They benefited from learning about new rules and regulations, techniques, tools, or procedures or from experienced operators with years of experience. One of my personal favorites about attending the schools is the fact that they offer you a glimpse into the latest trends and technologies

TWUA schools focus on operators with the same desired outcome: improving our skills and abilities. Each school was not only about talks but also about the members who attended them. They allowed participants the opportunity to talk to people one-on-one about what they were experiencing and gave us advice on how to enhance our work and enrich ourselves with new perspectives and knowledge. The additional benefit was bringing together operators from all different geographical areas, technical backgrounds, and cultural experiences.

Attending a TWUA school shows our employer (and potential employers) that we are actively engaged in the

water/wastewater industry and are actively communicating with our industry peers. Adding your experience makes you stand out among dozens of operators and proves your interest and devotion to your work.

It only took a global pandemic to realize that some of our work, training, and meetings can be done from home. It’s kind of funny, but things that weren’t meant to be done from home in the past, such as attending meetings, are now suddenly well-accepted to be done in your pajamas on your couch. Attending TWUA schools and district meetings is still a big deal, probably more than ever before. Each event is a unique experience, as no two school or district meetings are the same. It is one of the best chances to travel, connect with new people, and have a great time learning new things.

This year, all the TWUA schools and district meetings provided opportunities to gain knowledge, connect with industry peers, and add experiences to our resumes. The opportunity is there for you to benefit from also. Check the calendar and make plans to attend schools and district meetings. You, your utility, and most importantly, our customers will benefit from participation.

Next year, let’s not have any “You shoulda been there, man!” and make it. It was great seeing you again, and wasn’t that a good time?

4 Texas Water Utilities Journal | www.twua.org December 2022 President’s Message
December 2022 Texas Water Utilities Journal | www.twua.org 5 IF NOT, WHY? Do you know that TWUA members: • Receive a discount (from 10% to 35%) on TWUA training • Receive a subscription to the monthly TWUA Journal • Receive free updates on regulatory and technology changes • Have easy access to industry matter experts, vendors, and product providers • Have the opportunity to apply for scholarship assistance for yourself or your legal tax dependent children MEMBERSHIP PLANS BEGINNING AT $60/YEAR!! CONTACT TWUA AT (888) 367-8982 TO SIGN UP. Water Systems | Wastewater | Water Storage Tanks | Water Supply | Environmental, and more. We are a water resources firm focused on quality services and solutions. Lubbock | Houston | San Antonio | Austin Rich Oller, PE | 806.993.6227 rich.oller@oei-eng.com www.oei-eng.com Oller Engineering, Inc.

Father, we bow our heads in respect and humbly say thank you, as we acknowledge that you are the creator. We take comfort in knowing that You remain in charge and control of life as we understand it. We need You, and we welcome You in all we do. We come into Your presence, seeking Your grace, calm, guidance, and forgiveness.

Father, we pray for Your mercy and ask that You guide, direct, protect, and bless TWUA and its members. Father, we thank you for your mercy as we offer praise to Jesus as say, Happy Birthday, Jesus, the true meaning of Christmas. Amen

As we prepare for this time of Christmas, the TWUA Management Committee and Central Office Staff and we sincerely hope everyone experiences a truly blessed and joyous Christmas. This is the time in which Christians profess their beliefs in the birth of Jesus. In these current times, it may be hard for some to get into the spirit of Christmas, but we all have life and the assurance of grace, love, and forgiveness. This is a time for family, kindness, keeping the traditions going, and helping the less fortunate. To those who will be working this holiday, thank you for your devotion and for your part in making this day more enjoyable for others. We urge you to remember our troops and their families.

In West Texas, Lake Spence is sitting at 18.8 % (- 0.2 %). White River is sitting at 14.4 % (-0.4 %). Panhandle - Lake Meredith is sitting at 30.9 % (- 0.5 %), and Greenbelt is at 12.0 % (- 0.4 %). If you want a complete look at current lake levels, go to waterdatafortexas.org. The drought has never left for some.

Annual School – the 105th Annual School will remain in Corpus Christi. The dates are September 17th – 20th 2023. After the 100th anniversary, it was suggested that the association make each upcoming 5th year a special event to acknowledge and commemorate the association and those who have served in management positions. Not sure at this point the specifics on how the 105th will be celebrated,

but please, make plans now to come and be a part of this historic accomplishment.

Mark your calendar for the 2023 Regional opportunities – Amarillo will kick off the regional events beginning April 4th – 6th 2023. Beaumont will be April 24th – 27th 2023. Abilene will be May 9th – 11th. Arlington will be May 15th – 19th 2023. Killeen will be June 6th – 8th. 2023. San Marcos will be July 11th – 13th, 2023. Longview will be August 28th – 31st, 2023. The entire regional calendar and links to all the fliers will be activated as soon as possible so that you can register for any region now, making use of budgets more efficiently.

Covid and the effects thereof just keep hanging around; however, we remain optimistic that the TWUA in-person training events will remain successful and attendance will return to historical numbers, but your participation is needed. In-person, Live training events are struggling to attract students. Training manuals are requiring longer shipping times, so please register early, and we are hoping that last-minute registrations do not become problematic (relating to training manuals).

How is the QR code for advertising training events working? Central Office would love to have feedback and get your thoughts on this method of advertising training. If you have questions, please don’t hesitate to contact Norma Clark (n.clark@twua.org).

The Story Goes Something Like This Jesus Came To Dinner

Ruth looked at the envelope again; there was no stamp, no postmark, only her name, and address. She read the letter one more time.

Dear Ruth, I plan to be in your neighborhood on Saturday afternoon, and I’d like to stop by for a visit.

6 Texas
Journal
December 2022
Water Utilities
| www.twua.org
Office
Central
News

Love Always, Jesus

Ruth’s hands were shaking as she placed the letter on the table. “Is this a joke?” “Why would the Lord want to visit me? I’m nobody special. I don’t have anything to offer.”

With that thought, Ruth remembered that today was Saturday, and her kitchen cabinets were empty. She went to her refrigerator, but she already knew it was bare as well. “Oh, my goodness, I really don’t have anything to offer. I’ll have to run down to the store and buy something for our dinner.”

She reached for her purse and counted out its contents. Seventeen dollars and thirty cents. “Well, I can get some bread and cold cuts, at least.” She threw on her coat and hurried out the door.

A loaf of bread, a half-pound of sliced turkey, a half-pound of sliced ham, a small head of lettuce, tomatoes, a dozen eggs, a half-gallon of milk, half dozen sugar cookies . . . . leaving Ruth with a grand total of two dollars and twelve cents to last until her next payday. Nonetheless, she felt satisfied as she headed home, her meager offerings tucked securely under her arm.

As Ruth hurried down the street, she noticed a dirty homeless-looking man rummaging through a trash receptacle. As she got near, she noticed how peaceful and kind his eyes looked. Ruth asked him how long it had been since he had eaten?

The man lowered his head and humbly replied, “it’s been a while.”

Ruth placed her bag on a nearby bench and began making two sandwiches. The homeless man had a cup in his coat pocket, so Ruth poured him some milk and offered him one of the cookies.

The man was very appreciative and thankful while wishing Ruth blessings as she hurried home, for she did not want to miss her important guest.

As Ruth turned the corner, on a park swing, she noticed a small boy sitting, dragging his feet in the dirt and staring at the ground.

Ruth looked at her watch and was concerned that time was slipping by, but something told her she should reach out to the boy.

Ruth crossed the street and entered the playground through an open gate. As she approached the young boy, he looked up and smiled. Ruth introduced herself, and the young boy extended his hand and said: “hi, my name is James, but my friends call me Jimmy.”

Ruth asked James if he was lost or needed someone to help him home or find his parents.

James told Ruth he lived in the little white house nearby and pointed.

James was eying Ruth’s shopping bag when Ruth asked if he wanted something to eat. James said his mom was trying her best, but sometimes work is slow, and she is the first sent home. Those days we have a slice of bread soaked in syrup.

With tears in Ruth’s eyes, she led James to the merry-goround and proceeded to make James two sandwiches. Ruth told James to take one of the sandwiches to his mom, but James had already devoured one of the sandwiches and was biting into the second. So, Ruth made another and asked James if he would take it to his mom.

James was grinning from ear to ear and said: “yes ma’am, I will, and thank you.”

Ruth handed James a couple of cookies, packed up what was left, and headed home. She was thinking, I can make my guest a meal out of what is left, and I will simply say my stomach is not feeling right, so I better pass. I will eat when my stomach is better.

Ruth crossed the alley between two buildings, and she

December 2022 Texas Water Utilities Journal | www.twua.org 7 Central Office News

heard, “Hey lady, can you please help us?” Ruth had been so absorbed in her dinner plans; she hadn’t even noticed two figures huddled beside a trash can. A man and a woman, both dressed in little more than rags.

“Please lady, I ain’t got a job, ya know, and my wife and I have been living here on the street, and, well, soon it will be getting cold, and we’re kind of hungry and, well, if you could help us, ma’am, we’d be most appreciative.”

Ruth looked at them both. They were dirty, they smelled bad, and, frankly, she was certain they could get some kind of work if they really wanted to. “Sir, I’d like to help, but I am a poor single woman myself. All I have is what is left of a few cold cuts and some bread, a little milk, some eggs, and two cookies. I am expecting an important guest for dinner tonight, and I need to serve this to him.”

“Sure, I understand; thanks anyway.” The man put his arm around the woman’s shoulders, turned, and headed back into the alley.

As she watched them leave, Ruth felt a familiar twinge in her heart. “Sir, wait!” The couple stopped and turned as she ran down the alley after them. “Look, why don’t you take this food? I’ll figure something else to serve my guest.” She handed the man her grocery bag.

“Thank you, ma’am. Thank you so much!” It was the man’s wife, and Ruth could see now that she was shivering.

“You know, I have another coat at home. Here, why don’t you take this one.” Ruth unbuttoned her coat and slipped it over the woman’s shoulders. Then smiling, she turned and walked back to the street . . . without her coat and with nothing to serve her guest. “Bless you, ma’am, and thank you so much!”

Ruth was chilled when she reached her front door and worried too. The Lord was coming to visit, and she had nothing to offer him. Ruth fumbled through her purse for the door key. But as she did, she noticed another envelope tucked in the lid of her mailbox. “That’s odd. The mailman doesn’t usually come twice in one day.” Ruth took the envelope out of the box and opened it.

Dear Ruth,

You truly delight my heart. It was so good to see you again today. Thank you for the lovely meals. You may have thought they were inadequate, but I know they came from a loving heart and a faithful servant’s desire to help. James’s mom received a great job today, so things will be looking up for them. And thank you, too, for the beautiful coat. It was just what I needed.

Love always, Jesus

The wind was picking up, and it was getting colder, but even without her coat, Ruth no longer noticed.

About that time, a delivery truck pulled up from the grocery store. And as the driver came around, he struggled with three large bags of groceries. The delivery man said, “a man with the ‘kindest eyes’ selected these items, gave this address, and paid the tab, plus a little extra for delivery.” “Oh, and there is plenty more in the truck; I will need to make several trips.”

Author Unknown Stay Safe, and Remember – we do not need all the operators in Texas to be a member of TWUA – JUST YOU ! ! ! !

8 Texas Water Utilities Journal | www.twua.org December 2022 Central Office News

TEXAS WATER UTILITIES ASSOCIATION connect. engage. educate.

TEXAS WATER UTILITIES ASSOCIATION connect. engage. educate.

DISTANT LEARNING

DISTANT LEARNING

NOW TCEQ APPROVED

NOW

TCEQ APPROVED

Visit www.twua.org for more information

Visit www.twua.org for more information

Contact Us: 888-367-8982

Contact Us: 888-367-8982

TCEQ Occupational Licensing Exams are Going Paperless!

The Texas Commission on Environmental Quality’s Occupational Licensing section has been diligently working on revising and converting all licensing exams from paper to computer-based testing (CBT).

We are pleased to announce that beginning September 1, 2022, all TCEQ administered exams will be available at approved CBT centers. TCEQ will no longer conduct paper exam sessions, with exceptions for Americans with Disabilities Act requests.

The only two exams not offered via CBT are the OSSF Site Evaluator and the Landscape Irrigator exams, which are currently being administered by the Texas Engineering Extension Service (TEEX).

December 2022 Texas Water Utilities Journal | www.twua.org 9

To register for any TWUA Training Classes – the preferred method of registration is using the online computer based electronic process, activated by clicking on specific event(s). For those who do not have internet as an option you may complete the registration form and fax to (512) 459-7124 and additionally you may contact TWUA Central Office @ 888-367-8982. Please Note – Due to recent increases for training materials, class costs have changed. Early Bird preregistration is defined to mean 30-days prior to any training event. All registrations received after the Early Bird period must pay additional registration fee. Central Office strongly encourages everyone to take advantage of the Early Bird pricing and utilize the computer based (electronic) registration.

20-Hour Classes: (Early Bird Pre-registration) $325 member $425 Non-member Onsite $375 member $475 Non-member 24-Hour Classes: (Early Bird Pre-registration) $385 member $485 Non-member Onsite $435 member $535 Non-member

You may register on line by following the training tab drop downs or HTTP://TWUA.ORG/TRAINING.PHP COMPUTER BASED TRAINING MAY VARY.

10 Texas Water Utilities Journal | www.twua.org December 2022
TEXAS WATER UTILITIES TRAINING SCHEDULE ONLINE CLASS DATES TWUA LIVE, INSTRUCTOR LED - COMPUTER BASED TRAINING REGIONAL SCHOOL DATES TWUA IN PERSON TRAINING TRAINING CALENDAR ALL TWUA SCHEDULED TRAINING https://twua.org/online-class-dates https://twua.org/regional-school-dates http://twua.memberize.com/clubportal/Calendar.cfm?clubID=1715
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WORKPLACE ACCIDENTS

Workplace accidents, incidents, and injuries almost always relate back to one common root cause: lack of proper safety training. Proper safety training doesn’t just help you and your business remain compliant. Safety training helps employees gain an understanding of how to identify hazards and address them before any incidents occur. Hazards can be found in any and all workplace environments. The better prepared and trained an employee is in recognizing hazards, the more likely they will remain safe at work; being able to be more productive in a safe environment.

There’s a bigger risk.

When thinking about safety training, it’s not just about the cost of the actual training or the time it takes to administer it. A workplace injury reduces your employee headcount, which increases the workload on other employees, leading to riskier behaviors. A workplace is more likely to carry a more expensive worker’s compensation insurance policy if they have more injuries. Injured workers also lead to safety citations from OSHA when they conduct on-site inspections. These indirect costs can quickly become significant when a lack of safety training exists.

You have to keep up.

Safety training can be a stressful subject because you may not be certain you’re offering the correct training to your employees. Not to mention the number of hours and cost it takes to develop in-house safety training. Lastly, you must consider the compliance of the trainings; and staying up to date with the ever-changing OSHA standards.

Let us help you out!

Fear not, if you don’t have a safety department that does all of this for you,  Onsite Safety can. Not only can we assess what trainings your employees are required to take, but we can also provide a customized training plan that keeps you in compliance. All while providing your employees the training they need to remain safe. Fall Protection courses, First Aid & CPR, Scaffolding, Inspections, Bloodborne Pathogens, Toolbox Talks, and OSHA courses.

12 Texas Water Utilities Journal | www.twua.org December 2022 Safety News

With the onset of COVID-19 (coronavirus) and the Governor’s Proclamation of a state of disaster in Texas, TCEQ intends to offer flexibility to licensees and applicants who were in the process of renewing or receiving an occupational license and were impacted by this outbreak.

In the interest of safety, paper exams have been cancelled through 2020. However, there are some computer-based testing centers that remain open. To schedule a computer-based exam, please contact the CBT centers near you to verify if they are still operating. For other questions or concerns, please email licenses@tceq.texas.gov .

With the onset of COVID-19 (coronavirus) and the Governor’s Proclamation of a state of disaster in Texas, TCEQ intends to offer flexibility to licensees and applicants who were in the process of renewing or receiving an occupational license and were impacted by this outbreak. Operators desiring to TEST, should contact TCEQ in regards to testing. There are some computer-based testing centers that remain open. To schedule a computer-based exam, please contact the CBT centers near you to verify if they are still operating. For other questions or concerns, please email licenses@ tceq.texas.gov.

December 2022 Texas Water Utilities Journal | www.twua.org 13
Panhandle (Amarillo ) Regional School April 4th – 6th 2023 TCEQ Exam Application due 30 days prior to event Don’t forget if you are testing to Designate Test Location.

LEAD AND COPPER RULE REVISIONS (LCRR)

The U.S. Environmental Protection Agency (EPA) finalized the LCRR on December 16, 2021.

The revised rule details additional public health protection measures and applies to community and nontransient noncommunity public water systems. These systems must come into compliance by October 16, 2024.

Under the revised rule systems must develop and submit a Lead Service Line Inventory for both the utility owned service lines and the customer service lines. Service lines must be categorized as lead, galvanized requiring replacement, lead status unknown, or non-lead.

We encourage you to start collecting this data now because it will be a time-intensive project for your water system. Funding may be available in the future on a first come, first serve basis. If you need help starting your inventory, please contact the TCEQ Financial, Managerial, and Technical Assistance Program.

Below are some other highlights of the revisions:

• Lead trigger level added.

• Change in tiering system with an increased emphasis on lead service lines for sample site selection.

• Change in sample collection procedures.

• Find-and-Fix approach if an individual sample exceeds the lead action level.

• Increase in public education requirements.

• Lead testing at schools and childcare facilities for community public water systems.

EPA announced an additional update to strengthen key elements of the Lead and Copper Rule called Lead and Copper Rule Improvements (LCRI). According to EPA, this new rulemaking is expected before October 16, 2024.

For more information, see the resources below:

• TCEQ Revised Lead and Copper Rule Webpage

• EPA Revised Lead and Copper Rule Webpage

• Next Steps for the Lead and Copper Rule

• EPA’s Reference Guide for Public Water Systems

• Federal Register

If you have questions, please email LCRR@tceq.texas.gov or call 512-239-4691.

For future LCRR updates, webinars, guidance documents, and notices please sign up for GovDelivery notifications.

14 Texas Water Utilities Journal | www.twua.org December 2022
Field News
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Reason For The Season

The biblical event is all well documented; Though the facilities available were hardly a compliment. God was smiling from his throne up above; As he blessed a young couple with his unconditional love.

A special star would light the way; As the wise men brought gifts and marveled at the baby, asleep there on the hay. Jesus came to teach, heal, and love; But his greatest gift was access to eternal life; with his father up above.

We strive for happiness, peace, and joy; And it’s all because of the life of that special little boy. Jesus’ birth fulfilled a prophecy and provides a means for everlasting life; Though his life was not an easy one and was often filled with strife.

He paid a debt that he did not owe; So sin can be forgiven, and love will be bestowed. We are encouraged to share this wonderful gift; For his grace can be the anchor to those who are adrift. Let’s join together and remember the reason for this holiday; And no, he doesn’t wear a red suit or have a magic sleigh. This is the time to reflect on the birth of Christ; As your thoughts and prayers are reverently enticed.

The pleasures of this Christmas morning show on children’s faces; And who could forget the joy that parents receive from the many embraces. It provides great joy to feel this way; Just don’t forget to thank Jesus, on this, His glorious day.

© 2010 Russell Hamilton

16 Texas Water Utilities Journal | www.twua.org December 2022

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Ana-Lab Corporation is an employee-owned organization which provides industry, government, consultants, and individuals with complete, timely, and accurate chemical analysis, including state approved total coliform testing.

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December 2022 Texas Water Utilities Journal | www.twua.org 17
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3 SIMPLE STEPS TO RETAIN AND MOTIVATE

TOP TALENT

In today’s very competitive world, it is often difficult to find great talent. Someone who can play many roles on your team, be a leader, a motivator and an individual whom other employees look up to. They are typically the cornerstone of your team, a leader not in title but in action. They are self-driven and not only see your vision and strategy, but often influence others in the implementation of that strategy. Given the impact they have on the organization, I believe it is even more important to retain these talented individuals.

Most companies spend a tremendous amount of money on recruiting to find new and fresh talent. They have a multi-faceted approach to bringing in new talent; college hire programs, internships, targeted hiring etc. Ironically, these same companies don’t spend nearly as much effort fostering some of the talents they have. Performance-based organizations will certainly try to compensate these “A” players with salary increases or bonuses. But in my career, I have found that compensation is not necessarily a motivator, but a satisfier. I have found that great employees come to expect a certain level of compensation based on their self-evaluation. If you meet that level, the employee is satisfied, if you don’t meet that level, the employee will not be satisfied and will be a flight risk. But to truly motivate top talent, a financial reward will not have any lasting effect.

Every individual is different and, as a leader, it is your job to know and understand what motivates your employees. For some individuals, being able to telecommute a certain amount of time is a motivator, others it is about having a window or special office, and others may be focused on career progression. Over the 25 years I have led highly productive teams, I have found that there are some common motivators for top talent, and money is not one of them. The three most common motivators for top talent are as follows:

Keep Challenging Them

Top talented individuals want to be constantly challenged. They want to be the first to learn the new tools, or to help create new solutions. These individuals love their job, but they like diversity and enjoy learning new things and leading others. As a manager, one should try to find opportunities for your top talent, such as participating in a new system launch or defining a new recognition program. In any

organization, these opportunities, which require virtual cross-functional teams, come up all the time.

A great example of building this in culture is Google’s “20 Percent” project. As part of employment, Google encourages each employee to spend 20 percent of their time on other projects.

Be Available for Them and Let Them Know You Have Their Back

Don’t get me wrong, you should not just do this for your top talent, you should do this for all employees. However, for top talent, there is a nuance here. Most of your best employees don’t want to be managed, they want direction and freedom. Since they are self-motivated, your role is to provide guidance and direction and then let them fly. Provide a deadline or milestone dates, and if you are really stretching them, give them the assistance they may need. Recently, I made it a goal for all of my distinguished engineers to write white papers on a biannual basis. At first, this was a stretch for them, as prose writing is not their strength. We provided technical writers to help, as the engineers had the content and the tech writers assisted with their writing skills. This made the task achievable and enjoyable for them.

Recognize Them in Front of Their Peers

Finally, even though many of these folks will not come out and ask for recognition, being recognized for exemplary work in front of their peers is a true motivator for top talent. Top talent understands and should understand where they rank versus their peers, and recognition is acknowledgement of that standing. Peer recognition can also stoke the competitiveness of a team, which is a great side benefit if used properly.

What is great about these concepts is that all are essentially free. These motivators just need to be engrained in the organization’s culture. Where to start? Start with the direct manager. They are the gatekeeper to knowing how to motivate employees and understanding which of the above will make the biggest impact and help the organization achieve great results.

20 Texas Water Utilities Journal | www.twua.org December 2022
Field News
December 2022 Texas Water Utilities Journal | www.twua.org 21
22 Texas Water Utilities Journal | www.twua.org December 2022 Texas Engineering Firm #470 WATER DISTRIBUTION & WASTEWATER COLLECTION | WATER SUPPLY INFRASTRUCTURE DESIGN WASTEWATER INFRASTRUCTURE DESIGN | WASTEWATER TREATMENT DESIGN There are 3 steps in the TCEQ exam process. 1. application/payment 2. approval/conditional approval 3. designate testing location You are not through the process if you have not designated a testing location with TCEQ! TWUA.org

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December 2022 Texas Water Utilities Journal | www.twua.org 27
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