Texas Water Utilities
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Season's Greetings From: TWUA
2013 TWUA REGIONAL SCHOOL SCHEDULE 2013 TWUA REGIONAL SCHOOL SCHEDULE: DATE
TWUA Annual School
David Moore (512) 459-3124
Norma Clark, (432)528-1608
Far West Texas Regional School Pecos County Civic Center Ft. Stockton, Texas
Norma Clark (432) 528-1608
Tom Ezell, (432) 553-1196
Panhandle Regional School Amarillo Civic Center Amarillo, Texas
Jessie Flores (806)378-3019
Ruben Arias (806)378-3019
Southeast Regional School Holiday Inn Centre Beaumont, Texas
Pat Gray (713)637-8835
Rob Starr, (409) 755-1559
Central West Texas Regional School Abilene Civic Center Abilene, Texas
Shorty Radde (325)650-1834
Mickey Chaney (325) 548-2237
North Central Texas Regional School Univ. of Texas Arlington Arlington, Texas
Donna Starling (972)721-2431
Selena Jackson (972)237-8377
Central Texas Regional School Killeen Civic Center Killeen, Texas
Teresa Bryant (254)750-8007
Damon Boniface, (254) 986-2949
Southwest Texas Regional School McAllen Conference Center McAllen, Texas
Javier Santiago (956)681-1700
Lynn Short, (361)485-3381
Permian Basin Regional School MCM Grande Hotel Odessa, Texas
Norma Clark (432)528-1608
Norma Clark, (432) 528-1608
East Texas Regional School Harvey Hall & R.T.D.C. Tyler, Texas
Mike Norris (903)939-8278
Mike Norris (903)939-8278
West Texas Regional School Lubbock Civic Center Lubbock, Texas
Paul Nolen (806)775-2747
Russ Ropes (806)775-3237
Please contact the person listed above for additional information about your regional school or call TWUA Central Office at (888)367-8982. Please visit our website at www.twua.org to register for one of these schools. Thank you for your support.
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ARTICLES S TRAINING LISTINGS S EMPLOYMENT
President's Perspective..................................................................6 by, Norma Clark, TWUA President TWUA Executive Director News:.....................................................8 by, Russell Hamilton, ED PES News: Updates to 40CFR & 136...............................................................10 by,Jennifer Moore, Pretreatment Coordinator, TRA Safety News: Routine Inspections of Laboratory Safety Equipment.................12 by,Christi J. Felice, MS, Safety Committee Member
Customer Service News: Five Do's and Don'ts for Calming Cranky Customers...................20 by, Jeff Mowatt, Customer Service Strategist LAS News: Call for LAS Award Nominations..................................................22 by, Jill Bolin, LAS Awards Chair
ADVERTISERS: Classified Ads.....................................................................................30 Ana-Lab...............................................................................................6 ChemEquip Services, L.L.C.................................................................... 9 Chlor-Serv, Inc...................................................................................22 Hartwell Environmental Corporation.....................................................15 Jim Cox Sales.......................................................................................3 Layne-Texas.......................................................................................26 Magna Flow........................................................................................ .7 Moody Bros., Inc................................................................................30 Professional Cards..............................................................................24 Samco Leak Detection........................................................................22 Smith Pump Company, Inc.........................................Inside Back Cover
Training Schedule................................................................................14 95th Annual School Information.............................................................16 WEAT Webinar...............................................................................................24 TEEX Training Schedule..................................................................................27 .TWUA
TEXAS WATER UTILITIES JOURNAL TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization. POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org
4 TEXAS WATER UTILITIES JOURNAL www.twua.org
My First Christmas in Heaven Author Unknown
I see the countless Christmas Trees around the world below With tiny lights like Heaven’s stars, reflecting on the snow The sight is so spectacular! Please wipe away that tear. For I am spending Christmas with Jesus Christ this year. I hear the many Christmas songs that people hold so dear, But the sounds of music can’t compare with the Christmas choir up here. I have no words to tell you the joy their voices bring, For it is beyond description to hear the angels sing. I know how much you miss me. I see the pain inside your Heart, Even though I am so far away, we really aren’t apart. So, be happy for me loved ones. You know I hold you dear. Be glad I’m spending Christmas with Jesus Christ this year. I send you a special gift from my heavenly home above. I send you each a memory of my undying love. After all “LOVE” is the gift more precious than gold. It was always most important in the stories Jesus told. Please love and keep each other close, as my father said to do, For I can’t count the blessings or the love HE has for you. So, have a Merry Christmas and wipe away that tear! Remember that I’m spending Christmas with Jesus Christ this year!
TEXAS WATER UTILITIES JOURNAL www.twua.org
Norma Clark, Permian Basin Regional Officer
Happy Holidays! It’s hard to believe that Christmas is upon us. I hope that each of you had a great Thanksgiving and my wish for you is that you have a happy and blessed holiday season. The West Texas Regional School was held November 6-8, and, as always, the officers and volunteers did an outstanding job. Thanks to Paul Nolen, Curtis McDole, Neil Weems, Michael Lowe, Cesar Castanon, Russ Ropes, Donnie Carrasco, Tim Crosswhite, and all of the other volunteers who made this school a success. One of the officers, Russ Ropes, will be retiring soon. I would like to thank him for his years of service to the school and wish him a happy retirement. I also want to say a special thanks to the vendors who have supported TWUA this year by exhibiting at the Regional Schools and Annual School. If we did not have the vendor support, the student cost to attend would be much higher. When you attend a school, please take the time to visit with the exhibitors about their products and to thank them for their support of TWUA. As I have said on many occasions, TWUA is fortunate to have such a large core of volunteers. Each district meeting, regional school, and a large part of Annual School
is performed by volunteers. While attending the schools this year, I have seen that many officers and volunteers have been providing this service to TWUA for many years, sometimes because no one else is willing to take on the task. Are you a TWUA member who is not currently involved? Russell Hamilton has often ended his Journal article with the phrase “We don’t need all the operators in Texas to be a member of TWUA – just you.” I would like to take that a step further and say that we don’t need every TWUA member to become involved – we need you! If you want to find out how you can become involved in your area of the state, please contact either Russell or David at Central Office (888-367-8982) and they will put you in touch with someone who can assist you. There is work involved, but TWUA members also like to have fun. I think you will find it to be a rewarding and enjoyable experience. I would also like to remind you that award nominations are due by December 31. If you know a TWUA member that deserves recognition, please go to www.twua.org and nominate them. It will only take you a few minutes to complete the form, and even if your nominee is not selected, they will be thankful and honored that someone took the time to recognize and nominate them. “Christmas is not a time nor a season, but a state of mind. To cherish peace and good will, to be plenteous in mercy, is to have the real spirit of Christmas.” - Calvin Coolidge S
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6 TEXAS WATER UTILITIES JOURNAL www.twua.org
TEXAS WATER UTILITIES ASSOCIATION ANNUAL FAR WEST TEXAS REGIONAL SCHOOL
FEBRUARY 5-7, 2013 PECOS COUNTY CIVIC CENTER, 1574 AIRPORT DR., FORT STOCKTON, TX ACADEMIC OFFERINGS WATER Basic Water Groundwater Production
WASTEWATER Basic Wastewater Wastewater Treatment
Pre-Registration Until January 25, 2013
WATER/WASTEWATER Water Utilities Management Water Utilities Safety Special Topics (pending TCEQ approval)
Internet Pre-Registration (credit card only – www.twua.org) Mail Pre-Registration (check or money order) On-Site Registration (no credit cards accepted)
$205 $200 $210
$260 $255 $265
On-Site Registration begins at 7:30 a.m. on Tuesday, February 5, 2013. Course Schedule: Tuesday & Wednesday – 8 am to 5 pm; Thursday – 8 am to 12 noon Registration fees include course materials and refreshments. Lunch will not be provided.
The following hotels have offered a special rate to participants of the school. Be sure to mention the Far West Texas Water School when making reservations. MAKE YOUR HOTEL RESERVATIONS EARLY!! Hampton Inn - $125/single; $135/double, (432) 336-9600, 2271 W. IH 10 Quality Inn - $74/single; $79/double, (432) 336-5955, 1308 N. Hwy 285
A Golf Tournament will be held at 12:00 noon on Monday, February 4 at the Desert Pines Golf Course. Cost is $60 per person which includes green fee, cart, and prizes. REGISTRATION FORM Name _________________________________________ Social Security or TCEQ License # ________________ Address ___________________________________________City __________________ State _____ Zip_______ Daytime Phone _______________________
Email Address _______________________________________ Course Selection ________________________________________ TWUA Member ____Yes ____No
Member of which TWUA District __________________________________
Bill my ( )Visa ( )Mastercard #_________________________________Exp. Date ________ Security Code ______ Cardholder Name (Printed)____________________________ Zip Code of Billing Address ___________________ Payment MUST accompany registration. No purchase orders accepted. No refunds will be made; however, substitutions are allowed. Credit card registrations may be made online at www.twua.org, mailed, or faxed to (432) 332-1965. Mail registration and payment to Permian Basin Regional School, P.O. Box 12604, Odessa, TX, 79768. If you have any questions, please call Norma Clark at (432) 528-1608. December 2012
TEXAS WATER UTILITIES JOURNAL www.twua.org
EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED
HAPPY HOLIDAYS: I hope every ones Thanksgiving was spent with good company, food and many blessings. Whether the approaching holidays have any religious meaning for you or not, we hope you enjoy this joyous upcoming season with love ones and good friends. Central Office staff and management joins me in wishing you a very Merry Christmas. We also hope that the New Year brings each of you much happiness and prosperity.
On the card he wrote: Merry Christmas – Love you, Grandpa. P.S. Do me a favor, buy your own present.
SPECIAL NOTES: Central Office will be closed the week of December 24-27th . Central Office will also be closed on Tuesday, January 1st.
THANK YOU (VOLUNTEERS): There are no words to express my gratitude to the members who have volunteered countless hours to our association this year. To the members who have severed as officers,committee members, regional officers, district officers, chapter officers, and section officers. And to those who supported us in so many other ways through out the year we extend a sincere "Thank You. You are all truly the strength of this association. You are the reason why TWUA has grown in so many different directions over the years to become one of the most creditable training providers in the state of Texas. We hope to work with everyone again in 2013. This year seemed to flew by so quickly. It feels like just a few weeks ago we were wrapping up Annual School and preparing for the Regional Training events. I hope this year has been good for you and your loved ones. I would like to ask that we keep our soldiers and their families in our thoughts and prayers. Regardless of when or how you choose to celebrate Christmas, I encourage you to do so. With this being the Christmas season it hardly seems fitting to bore you with updates or information that can wait for another publication. I like to try and offer a little humor or interesting short stories and came across the Christmas stories below. Grandpa’s Christmas Story: Grandpa was beginning to get a little older and he decided that shopping for Christmas presents had become too difficult. The grandchildren were also getting older and he had no idea what they needed or wanted, so he decided to send them each a check. 8 TEXAS WATER UTILITIES JOURNAL www.twua.org
Grandpa noticed that at Christmas and New Years the grandchildren were not as festive or friendly as they had been in the past. Not one of them said anything about receiving his card. This “mood” preyed on Grandpa’s mind. When he returned home he was sorting out the mail and under a pile of magazines he found a neat little pile of checks. He had completely forgotten to place them in with the Christmas cards.
Two little boys went to their grandparents’ place for Christmas. At bedtime, the youngest one began to pray at the top of his lungs. “I PRAY FOR A NEW BICYCLE... I PRAY FOR A NEW BICYCLE... I PRAY FOR A NEW BICYCLE...” The older brother exclaimed, “Why are you shouting? Do you think God is deaf? “ The little one promptly replied, “Nope! But Grandma certainly is!” On Christmas Eve, an honest politician, a generous lawyer and Santa Clause all got into an elevator at the Ritz Hotel. As the elevator was traveling from the 10th floor to the ground floor, one by one they all noticed a $100.00 bill lying on the floor. Which on picked up the $100.00 bill and turned it in at the reception desk? Santa of course – the other two don’t actually exist. A TRUE CHRISTMAS STORY. Robert May was a short man, barely five feet in height. He was born in the early part of the nineteen hundreds. Bullied at school, he was ridiculed and humiliated by other children because he was smaller than other boys of the same age. Even as he grew up, he was often mistaken for someone’s little brother. When he left college he became employed as a copywriter with Montgomery Ward, the big Chicago mail order house. He married and in due course, his wife presented him with a daughter. Then when his little daughter was two years old, tragedy struck; his wife was diagnosed with a debilitating disease. She became bedridden and remained so until she died. Nearly everything he earned went on December 2012
medication and doctor’s bills. Money was short and life was hard.
wondered if Robert would be interested in having his poem published.
One evening in early December of 1938 and two years into his wife’s illness, his four-year-old daughter climbed onto his knee and asked, “Daddy, why isn’t Mummy like everybody else’s mummy?” It was a simple question, asked with childlike curiosity. But it struck a personal chord with Robert May.
The following year, 1939, printed copies of the book were given to every child who visited the department stores of Montgomery Ward and it eventually became an international best seller, making Robert a rich man. His wife had unfortunately died during this time, but he was able to move from the small apartment and buy a big house. He was at last able to provide handsomely for his growing daughter.
His mind flashed back to his own childhood. He had often posed a similar question, “Why can’t I be tall, like the other kids?” The stigma attached to those who are different is hard to bear. Groping for something to say to give comfort to his daughter, he began to tell her a story. It was about someone else who was different, ridiculed, humiliated and excluded because of the difference. Bob told the story in a humorous way, making it up as he went along; in the way that many fathers often do. His daughter laughed, giggled and clapped her hands as the misfit finally triumphed at the end. She then made him start all over again from the beginning and every night after that he had to repeat the story before she would go to sleep. Because he had no money for fancy presents, Robert decided that he would put the story into book form. He had some artistic talent and he created illustrations. This was to be his daughter’s Christmas present. The book of the story that she loved so much. He converted the story into a poem. On the night before Christmas Eve, he was persuaded to attend his office Christmas Party. He took the poem along and showed it to a colleague. The colleague was impressed and insisted that Robert read his poem aloud to everyone else at the party. Somewhat embarrassed by the attention, he took the small hand written volume from his pocket and began to read. At first the noisy group listened in laughter and amusement. But then became silent and after he finished, they broke into spontaneous applause. Later, and feeling quite pleased with himself, he went home, wrapped the book in Christmas wrapping and placed it under the modest Christmas tree. To say that his daughter was pleased with her present would be an understatement. She loved it! When Robert returned to work after the Holiday, he was summoned to the office of his head of department. He wanted to talk to Bob about his poem. It seemed that word had got out about his reading at the Christmas party. The Head of Marketing was looking for a promotional tool and December 2012
The story is not quite over. In 1947, songwriter Johnny Marks used the theme of Robert’s poem for a song. He showed the song to a famous film star of the day, Gene Autry, ‘The Singing Cowboy’. Autry recorded the song and it became a world-wide number one hit. You may just remember it. The first line goes....”Rudolph The Red-Nosed Reindeer had a very shiny nose.....!” S
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TEXAS WATER UTILITIES JOURNAL www.twua.org
Potential Impact of Proposed Dental Amalgam Rule By, Maurice Akech, Pretreatment Program, City of Dallas
Food and Drug Administration defines Dental amalgam as dental filling material that is used to fill cavities caused by tooth decay. Dental amalgam is a mixture of metals, consisting of liquid mercury and a powdered alloy composed of silver, tin, and copper. Approximately 50% of dental amalgam is elemental mercury by weight. A report by National Association of Clean Water Agencies (NACWA) in 2002 indicated that dental clinics were the main source of mercury discharges into the POTWs. This is supported by the study from American Dental Association (ADA) which estimated that 50 percent of mercury entering POTWs was contributed by dental offices in 2003. According to Environmental Protection Agency (EPA) estimates, dentists discharge approximately 3.7 tons of mercury each year to POTWs. In cities all over United States, there are many dentists working in dental offices using amalgam
and discharging their wastewater into POTWs. There has been a lot of concern on the discharge of mercury into POTWs and water bodies. Why is there a lot of concern with Mercury? Mercury poses a significant risk to human health because it is a toxic element which accumulates in the human body. EPA therefore proposed to reduce mercury to the environment by initiating an effluent guideline rulemaking for dental facilities. In December 2008, EPA signed a Memorandum of Understanding (MOU) with the ADA and the NACWA to establish and monitor the effectiveness of a Voluntary Dental Amalgam Discharge Reduction Program. The purpose of the program was for dental offices to voluntarily install and properly maintain amalgam separators, and recycle the collected amalgam waste. In September 27, 2010, EPA published a news release proposing a rule to reduce mercury waste from dental offices using available existing technology to capture dental mercury. The goal of the
10 TEXAS WATER UTILITIES JOURNAL www.twua.org
rulemaking was to recycle a significant amount of mercury waste with best available technology combined with an effective but efficient compliance program. If approved, the proposed Dental Amalgam Rule may have significant impact on Publicly Owned Treatment Works (POTWs) and dental offices. Considering the large number of dental offices in cities such as Dallas, POTWs may require significant amount of resources in terms of personnel and finance. This may increase the burden of POTW for oversight of dental facilities. Dental facilities may be subject to pretreatment standards and regulations and may become categorical industrial users, requiring dental offices to install amalgam separators and be subject to Best Management Practices (BMPs). The cost of a BMP program to State and POTWs include program implementation costs and as well as increased dental facility participation costs. The POTW implementation costs include program development and outreach costs to participating dentists. Depending on the program, the costs to each dental office may include purchasing, installation, and maintenance of an amalgam separator; recycling of the collected amalgam; and time spent educating their employees. Most BMP programs may require dental offices to install amalgam separators. Dentists have three options for obtaining amalgam separators: purchase the unit and maintain it themselves; purchase the unit and contract a company to maintain it; or lease the unit, with maintenance service inclusive in the fee. According to EPA study on Dental Amalgam, Amalgam separator life-cycle costs can include: costs of purchase or leasing; installation; additional equipment; maintenance; replacement; shipping; and recycling. POTWs and other stakeholders are waiting for EPA to make a decision on the Dental Amalgam Rule. EPA expected the proposed rule to be ready by the end of 2011 and to finalize it in 2012. However, the EPA was not able to meet the deadline and have not indicated when the rule will be finalized. S Source EPA (2008) Health Services Industry Detailed Study Dental Amalgam EPA Dental Amalgam Effluent Guideline: http:// water.epa.gov/scitech/wastetech/guide/dental/index.cfm
TEXAS WATER UTILITIES JOURNAL www.twua.org
Taking Shortcuts-A Testimony from a Double-Amputee By, Renee Witherspoon, CSP, CIH, CHMM, Safety Committee Chair
Taking Shortcuts – A Testimony from a DoubleAmputee By: Renee Witherspoon, CSP, CIH, CHMM, Safety Committee Chair We’ve all taken shortcuts at one time or another, not wearing a seatbelt, not tying down a load or using a chair as a ladder because it was convenient. But when we take shortcuts in safety procedures there can be unintended consequences that can include serious injury or even death. Lee Shelby was a lineman for Memphis Light, Gas and Water Division when he took a shortcut in a safety procedure. That shortcut cost him the use of his hands. Now Lee is challenged daily with using a pair of prosthetic steel hooks as his hands. But he has rebuilt his life, overcome depression and is now a great advocate for safety. His story of determination and overcoming challenges is great example of how even from a traumatic experience a person can still have a positive outlook on life. But what a heavy price he and his family paid to change the culture of safety in his workplace. The Accident: It was a hot summer morning on August 12, 1991 when Lee Shelby’s life would change forever. Then 28, Lee was working as a lineman in a bucket truck that was backed up to a pole that allowed him to cut three secondary conductors going to a residence. With the job almost complete and only one conductor left to cut, as he was using some bolt cutters, the back of his right hand came in contact with a primary conductor and approximately 12,000 volts of electricity shot through him, burning his hands severely. His co-worker on this job quickly lowered the bucket he was in and helped him out to the ground. With his leather gloves having melted to his skin, Lee had no feeling in his hands and was unable to move them. At the hospital, doctors tried to save his hands by performing six surgeries over the course of five days. He spent 23 days in hospital’s intensive care burn unit and was in therapy for seven months. The end result—hands, wrists and a portion of each forearm were amputated about three inches below his elbow. Taking Safety Shortcuts Has Consequences: 12 TEXAS WATER UTILITIES JOURNAL www.twua.org
Lee made a conscience decision to take a shortcut in a safety procedure and his actions resulted in a serious accident that could have ended his life. His one decision to grab those leather gloves instead of his rubber gloves not only changed his life, but the life of his family. It was a hot summer morning and rubber gloves are anything but cool and comfortable. Leather gloves are much more comfortable, and it is something that he has done a thousand times before. Becoming complacent especially when something is done a “thousand times” and nothing has ever happened is a recipe for trouble. Circumstances of life, interactions with co-workers or supervisors and even weather conditions at the time can distract us from our mission to complete a task free of an accident or injury. For Lee it was a routine task that he was familiar with and nothing had ever happened before. He says that he did not intend to go out and do something stupid that day, but that being complacent with safety procedures and taking that shortcut was a serious error in judgment. Lee, his coworkers, and his family paid a steep price for his decision that day. Eliminating Shortcuts: Lee takes full responsibility for his actions that day. Although he explains that the accident was his fault, I propose that it was the safety system or the safety culture at Memphis Light, Gas and Water Division at the time of his accident that ultimately failed him. Yes, he took a shortcut, but if a safety culture were in place at the time of his accident, would the accident still have happened? I want Lee to know that his accident may not have been entirely his fault but was a failure of multiple layers of organizational controls. Could implementation of any of these procedures have prevented this injury? •
Routine tasks are planned to ensure that key job hazards were identified and controlled.
Every electrical task requires a line test to make sure it was not energized. If found to be energized there are requirements to shut down the source or somehow physically isolate it from the grid where the work is being done.
Procedures are available for inspection of the PPE to December 2012
assure that equipment is functioning correctly and readily available for use. •
Co-workers on site participate in a tail gate safety meeting prior to the start of the work shift to review potential hazards. Co-workers and supervisors are trained of identifying a potentially hazardous situation, and able to stop the work.
The answer for me is yes. Many of these procedures are Administrative Controls that are components of an effective safety program and positive safety culture. Lee’s injury was preventable if there had been a positive safety culture at Memphis Light, Gas and Water, where the norm is that all tasks are planned and key job hazards identified and controlled. What if his co-workers were trained to recognize hazardous situations and encouraged to provide feedback to coworkers in the area of safety? Would they have not immediately stopped the unsafe act, and prevented the accident? The obvious answer is yes. Lee’s Formula for Success: In the two decades since his occupational accident, Lee has remarried and now has three children and a young grandson. When he is home, he coaches softball and baseball. When Lee is asked what his formula for success is, he gives three key elements combined with his faith that helps him with day-to-day life: •
Determination. Even when challenged with use of prosthetic steel hooks, nothing would get in his way from him rebuilding his life and his confidence.
Adaptability. Having prosthetic steel hooks required some adaptability, but he learned quickly that he could take on any challenge. He learned that the environment does not adapt to people, but rather people have to adapt to their situation and overcome the obstacles of life.
Vision. He set goals for himself, starting with eating and daily self-care and then transitioned to being a coach and a successful businessman.
Lee not only preaches the message of not taking shortcuts in safety, but also encourages everyone to develop their self-confidence, take on challenges and set goals for their life no matter what the circumstances. Conclusion: It should not take a serious injury for a company to want to make a safety culture change. But in Lee Shelby’s case, as a 28-year-old lineman with Memphis Light, Gas and Water December 2012
Division taking a safety shortcut cost him the use of his hands but the result could have been far worse for him, his co-workers, and his family. Lee says that he takes full responsibility for the accident but it is more likely that it was a system failure and lack of a positive safety culture at Memphis Light, Gas and Water that ultimately caused his injury. Following the accident Lee has rebuilt his life and regained his determination that he could overcome any challenge. He now can look forward to each new day with a goal of telling others his story and sharing his message of not taking shortcuts in life or on the job. ### Lee is a certified OSHA instructor and consultant for Core Safety Group, Inc. He regularly addresses workers on respecting safety and avoiding shortcuts and complacency. See a short clip of Lee’s testimony on his accident at: http://www.youtube.com/watch?v=35QyqZEL6_A In addition to speaking on safety, Lee travels the country visiting amputees who have lost limbs in accidents. He holds a peer visitor certification from the Amputee Coalition. For more information on Lee Shelby check out his website at: www.leeshelby.com or contact him at: firstname.lastname@example.org or 901/825-8384.S
(Caption) Double-amputee Lee Shelby encourages everyone to develop their self-confidence, take on new challenges and set goals for their life no matter the circumstances.
TEXAS WATER UTILITIES JOURNAL www.twua.org
TWUA TRAIN To register for any TWUA classes â€“ simply complete the registration form and fax to (512)459-7124 or contact TWUA @ 888-367-8982 for additional details. *NOTICE: Due To Recent Increases For Training Materials - Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred. Date
Dec 11-13 Jan 15-17 Mar 12-14 Mar 12-14 Dec 17-19 Jan 14-16 Jan 29-31 Feb 5-7 May 21-23
Waco New Braunfels Victoria Huntsville Laredo Domino New Braunfels Carrollton New Braunfels
Basic Water Basic Water Basic Water GW Prod W Lab W Lab Distribution Distribution Distribution
200 Colcord 355 FM 306 2902 Bluff 488 SH75 N TAMU International FM 3129 355 FM 306 4750 Josey Lane 355 FM 306
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Jan 8-10 Jan 8-10 Jan 28-30 Feb 12-14 Apr 16-18 July 22-24 Jan 7-9 Mar 25-27 Apr 9-11 May 20-22 May 21-23 Nov 4-6, 2013 Dec 19-21 Jan 22-24 Apr 2-4 Jun 11-13 Oct 21-23
Huntsville Carrollton Corpus New Braunfels Victoria Corpus Goliad Corpus New Braunfels Corpus Victoria Corpus Laredo Victoria Huntsville Huntsville Corpus
Basic Wastewater basic Wastewater basic Wastewater Basic Wastewater basic Wastewater basic Wastewater WW Treatment WW Treatment WW Collection WW Collection WW Collection WW Collection WW Lab WW Lab WW Lab Act Sludge Act Sludge
448 SH75 N 4750 Josey Lane 2726 Holly 355 FM 306 2902 Bluff 2726 Holly 211 E Franklin 2726 Holly 355 FM 306 2726 Holly 2902 Bluff 2726 Holly TAMU International 923 US Hwy 595 448 SH75 N 448 SH75 N 2726 Holly
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WW WW WW WW WW WW WW WW WW WW WW WW WW WW WW WW WW
Mar 19-21 Jul 16-18 Aug 19-21
Carrollton Huntsville Corpus
Pump and Pumping Pump and Pumping Pump and Pumping
4750 Josey Lane 448 SH75 N 2726 Holly
24 24 24
W/WW W/WW W/WW
Dec 5-7 Dec 11-13 Jan 16-18 Mar 19-21 Apr 22-24 Jun 11-13 Dec 3-5 Mar 12-14 Dec 11-13 May 7-9
Rockport New Braunfels Domino Georgetown Victoria Carrollton Rockport New Braunfels Georgetown Huntsville
Safety Safety Safety Safety Safety Safety V&H V&H Calculations Chlorinator Maint
2751 SH35 Bypass 355 FM 306 FM 3129 300-1 Industrial 2902 Bluff 4750 Josey Lane 2751 SH35 Bypass 355 FM 306 300-1 Industrial 448 SH75 N
20 20 20 20 20 20 20 20 20 20
W/WW W/WW W/WW W/WW W/WW W/WW W/WW W/WW W/WW W/WW
4750 Josey Lane
EIT (Instructor I)
1106 Clayton Lane
No operator hours
14 TEXAS WATER UTILITIES JOURNAL www.twua.org
NING SCHEDULE 20 HOUR CLASSES : (PRE-REGISTRATION) $200 MEMBER $250 NON-MEMBER (ON-SITE ) $250 MEMBER $300 NON-MEMBER 24 HOUR CLASSES: (PRE-REGISTRATION) $260 MEMBER $310 NON-MEMBER (ON-SITE) $310 MEMBER $360 NON-MEMBER You can registrar on-line at http://www.twua.org/training.php for your next training class.
OCCUPATIONAL LICENSING CUSTOMERS: Beginning March 1, 2011, the Texas Commission on Environmental Quality (TCEQ) will accept a credit card or electronic check transfer for payments for all new occupational license and registration applications. As a result, any person applying for a new Occupational License or registration will be able to pay their application fee online using the TCEQ’s ePay system. Note: All online renewals will continue to be processed through Texas.gov. The ePay system allows companies, cities, municipalities, and organizations to pay up to 20 employees at one time using this system. At the time of the exam a printed receipt will be required. The receipt is considered to be a copy of the email verifying your payment or a copy of the web page showing the Trace Number and Voucher Number(s). For additional information and instructions on how to use the ePay system, please visit http://www.tceq.texas.gov/licensing/exams/registration. If you have questions please contact the Occupational Licensing Section at 512-239-6133 or email us at email@example.com. Allan Vargas, Manager Occupational Licensing Section.
TWUA COURSE REGISTRATION FORM
(Note: Please Print Legibly)
Name:_______________________________ E-Mail Address:_____________________________________ Course Name: ___________________________________ Date:__________________________________ Location:___________________________________________ Fee: ________________________________ Home Address:_________________________________ City:_____________State:_____ Zip:___________ Day Time Phone #:______________________ SS# or W/WW License number#:______________________ Company Name:__________________________________TWUA Member/Non-Member_________________ Visa/MC Acct. #:___________________________________________Expire Date: _____________________ Cardholder: __________________________________________________________________________
For credit cards please fax this form to 512/459-7124 Checks or money orders mail completed registration form along with payment to: Texas Water Utilities Association · 1106 Clayton Lane, Suite 112 West · Austin, TX 78723-1093, Phone: 512/459-3124 or 888/367-8982, FAX: 512/459-7124, Register on-line at www.twua.org To obtain TCEQ License Number: http://www.tceq.state.tx.us/nav/data/licensed_data.html
TEXAS WATER UTILITIES JOURNAL www.twua.org
Texas Water Utilities Association 95th Annual School
February 24-27,2013 Corpus Christi, Texas
TWUA Professionals We are proud to announce our upcoming 95th Annual School in Corpus Christi, Texas at the American Bank Center. Please mark your calendars and take advantage of our training program and more. Please remember in some cases classroom sizes may be limited.
Hotel Reservation Information: Hotel: Group Code TWUA/ Omni Hotel Bayfront will serve as our host hotel again this year. Room rate $143+taxes) For direct information or reservation please call (800)843-6664 or you can visit www.omnihotel.com for on-line reservations. This information is also located on our website at www.twua.org. Please note group discount reservation cut-off date is February 1, 2013.
Academic Offerings: All classes are 20 hour training courses. We encourage everyone to attend General Session on Sunday,February 24th, at the Omni Hotel and
visit the Exhibitor Area at the American Bank Center. Technical Sessions will begin at 8:00 a.m. on Monday and will end at 12:00 p.m. on Wednesday.
TCEQ Examinations Information: All TCEQ Water and Wastewater exams will be given at 1:30 p.m. on Wednesday, February 27th. Class “A” exams and TWUA L.A.S. Voluntary Laboratory Analysts will be given *Tuesday, February 26th, at 8:00 a.m. Applications for the “A” exam must be approved prior to the Annual School. Approval for an “A” exam takes approximately 30-60 days. Call TCEQ Occupational Licensing Section for more information. (512)239-6133 (W) (512) 239-0176 (WW). Payment must be made on-site or prior to testing. Please do not include testing fee with your TWUA registration. Please make check payable to: TCEQ and please allow (45) days for test results to be available on (TCEQ) website. Exam Fees: Water Licensing Exams............................$111 Wastewater Licensing Exams...................$111 Collection I/II/III.........................................$111 TWUA LAS......................................$105/$150
Pre-registration and payment is also required for the TWUA Voluntary Laboratory Analysts’ Certification Program. Contact David Moore at TWUA Central Office (512)279-8125 for more information.
Discounts, Fees and No Refunds Policy: By Mail or Online: Please submit all registration forms with a check or money order payable to: TWUA Central Office, 1106 Clayton Lane Suite #112 West, Austin, Texas 78723. Online registration is also available at www.twua.org. All major credit cards are accepted. Fees: MEMBER Pre-Registration Fee: ........................................$220
NON-MEMBER Pre-Registration Fee:................................$270 *On-Site Registration Fee (Member):.................................$270 *On-Site Registration Fee (non-member):..........................$320
w No Refunds: Attendee substitutions are acceptable if received in Central Office prior to February 15, 2013. In other cases the funds can be used toward a future TWUA course. w Discount: In an effort to encourage pre-registration and save money, all Annual School registrations received and paid prior to November 30, 2012 may deduct $20 dollars from the above listed price. December 31, 2012 registrants may deduct $15 dollars from the listed price. Payment must accompany registration to qualify for discount. Registrations will still be accepted in January 2013 however all prices will increase $50 dollars. We are requesting all registrations and payments be sent to TWUA Central Office prior to February 15, 2013 following this date on-site registration will be available.
16 TEXAS WATER UTILITIES JOURNAL www.twua.org
TWUA ANNUAL SCHOOL REGISTRATION FORM
Texas Water Utilities Association 95 Annual School (February 24-27,2013) th
95th Annual School Registration Form American Bank Convention Center - Corpus Christi, Texas
TEXAS WATER UTILITIES ASSOCIATION 95th ANNUAL SCHOOL February 24 – 27, 2013 American Bank Convention Center – Corpus Christi, Texas
ACADEMIC OFFERINGS: WASTEWATER COURSES:
Basic Wastewater Wastewater Treatment Wastewater Collection Activated Sludge Wastewater Laboratory Advanced Pretreatment
WATER / WASTEWATER COURSES:
Basic Water Ground Water Production Water Distribution Surface Water II Water Laboratory
Special Topics for Lab Analysts Water Utilities Management Calculations Water Utilities Safety Special Topics **** CCC/CSI CS- Utility Relations – No Operator Credit
**** Pending TCEQ Approval Special Notes: **** These courses REGISTRATION FEES:are pending TCEQ Approval; they will be 20 hour classes
TEXAS WATER UTILITIES ASSOCIATION MEMBERS ONLY
Pre-Registration Until 12-31-2012
On-Site & After 1-11-2013
Water and/or Wastewater Courses ................................................................................................................... $220 ................................................. CSS Utility Relations Course ............................................................................................................................. $230 ................................................. PES Advanced Pretreatment Course ................................................................................................................ $230 ................................................. LAS Special Topics for Lab Analysts........................................................................... ..................................... $230 .................................................
TEXAS WATER UTILITIES ASSOCIATION NON-MEMBERS
$ 270 $ 280 $ 280 $ 280
20 hour Water and/or Wastewater Courses ...................................................................................................... $270 ................................................. $ 320
REGISTRATION INFORMATION: Provide complete information for each registrant - Photocopy this form if necessary - Substitutions ONLY - Refunds Cannot Be Made
Name:_______________________________________________ SS# or License #: ________________________________________________________________ Badge Name (Nickname):__________________________________ Course Selection: _____________________________________________________________ Address: __________________________________________________ Email: ___________________________________________________________________ City: _________________________________________ State: ______ Zip: _______________ Phone: _________________________________________________ Representing: _______________________________________ TWUA Member Method of Payment: Check (Ck #__________________)
Please provide information if a receipt is needed. Attn:___________________________________ Email:__________________________________ or Fax #:________________________________
Bill my (Visa) (Master Card):_____________________________________________________________ Exp Date: _____________ Zip Code: ________________ Authorizing Signature for Credit Card: _____________________________________________________________________________________________________
School Registration Fee (See Above)……………………………………. ...................................................................................... $___________ AA Club Luncheon Ticket - $25 (Monday) ……………………………………. .............................................................................. $___________ A Club Luncheon Ticket - $25 (Monday) ……………………………………. ................................................................................. $___________ Event Parking Pass - $15 (Mon. – Wed.) ……………………………………. ................................................................................ $___________ Total Enclosed……………………………………. ................................................................................................................. $___________ Please make checks payable to TWUA: Mail registration form with payment to:
Texas Water Utilities Association School Registration Fee Includes: Evening reception, continental breakfast, shuttleAnnual service and exhibits, space is limited so register early. Please make checks payable to TWUA: registration form with payment to: 1106 Clayton LaneMail Suite #112 West Texas Water- Utilities Association Annualonline School Austin, Texas 78723-1093 Registration is available at: www.twua.org 1106 Clayton Lane Suite367-8982 # 112 WestFax: (512) 459-71249-7124 For questions please call Central Office: (888) Austin, Texas 78723-1093 December 2012 TEXAS WATER UTILITIES JOURNAL www.twua.org Registration is available online at: www.twua.org Exhibits and Sponsorship Opportunities Are Available *Call Central Office for Questions: (888) 367-8982 Fax: (512)459-7124
TWUA 2013 AWARD CATEGORIES W. T. "DOC" Ballard Memorial Meritorious Service Award: As the Association's most prestigious award, the Meritorious Service Award should be presented only to one who has exhibited untiring dedication to the water utilities industry and to this organization. The recipient's service should span a period of fifteen or more years, and he/she should be or have been active at the State or National level of the industry and at the State level of this organization. Daniel C. Allen Memorial Distinguished Service Award: As the Association's second highest award, the Distinguished Service Award should also be presented only to one who has exhibited untiring dedication to the water utilities industry and to this organization. The recipient's service should span a period of fifteen or more years, and he/she should be or have been active at the State level of the industry and at the State level of this organization. Outstanding Professional Award: The Outstanding Professional Award should also be presented only to one who has exhibited dedication to the water utilities industry and exemplary service to this organization spanning a period of from five to fifteen years. The recipient's service should be or have been active at the T.W.U.A. Region or Section level and may include service at the State level of this organization. Outstanding New Professional Award: The Outstanding New Professional Award should also be presented only to one who has served the water utilities industry and this organization in an exemplary manner and who has been employed in the industry for no more than five years. The recipient must be or have been active in his/her local TW.U.A. District or Chapter. Exemplary Service – Education & Training: The Exemplary Service in Education and Training Award is designed to recognize outstanding contributions to the industry and to this organization for any duration of time. It is specifically designed to recognize those who give of themselves in serving the education and training needs of T.W.U.A. members and others employed in the water utilities industry. Exemplary Service – Public Education: The Exemplary Service in Public Education Award is designed to recognize outstanding contributions to the industry and to this organization for any duration of time. It is specifically designed to recognize those who give of themselves in serving the need for improved public awareness of the importance of water and of the issues involved in the water utilities industry. Exemplary Service – Association Leadership The Exemplary Service in Association Leadership Award is designed to recognize outstanding contributions to the industry and to this organization for any duration of time. It is specifically designed to recognize those who have shown exceptional leadership skills in the Association or one of its subsidiary Regions, Sections, Districts or Chapters. Exemplary Service – Community Improvement: Exemplary Service in Community Improvement Award is designed to recognize outstanding contributions to the industry and to this organization for any duration of time. It is specifically designed to recognize those who have been instrumental in bringing about a significant improvement in the protection of the public health or the water related environment in the community which he/she serves.
Exemplary Service – Heroism: The Exemplary Service in Heroism Award is designed to recognize one who has performed an exceptionally humanitarian act, whether on their job or in their private life. The recipient must have demonstrated endurance, civic concern, bravery, courage, nobility or other traits normally associated with heroism, but not have shown disrespect for their own life or safety in doing so. The Association's Awards Committee also seeks nominations in the following Organizational Award categories: Leadership Award: The Leadership Award is designed to recognize an organization which has been particularly devoted to improving the public health and water environment of the citizens of Texas (or the Nation) and thus supporting the underlying mission of this organization. The award may recognize an organization for a particular product, program or service, or may be in recognition of their ongoing efforts in this regard. Alliance Award: The Alliance Award is designed to recognize an organization, which has been particularly supportive of the Texas Water Utilities Association. The award may recognize an organization that has been particularly helpful in supporting T.W.U.A. membership, sponsoring Association educational or other events or in making monetary contributions to this organization, its programs and services, or in other areas. R. B. “BOB” Batchelor Memorial Safety Program Award: Designed to recognize a utility, or a particular Department or Division within a utility, for an outstanding Safety Program. Public Education Program Award : Designed to recognize a utility, or a particular Department or Division within a utility, for an outstanding Public Education Program. Operator of the Year: This award is designed to recognize Operators of the Year within the Association that stand out in the categories by population. Every subsidiary unit and every member of T.W.U.A. is invited to participate in the nomination process. Nominations should be made electronically or by using the forms on the next two pages. Forms must be in T.W.U.A. Central Office by December 31. All individuals and organizations nominated will be recognized in an upcoming issue of the JOURNAL. W. T. "DOC" Ballard Memorial Meritorious Service Award, Daniel C. Allen Memorial Distinguished Service Award, R. B. “BOB” Batchelor Memorial Safety Program Award, Outstanding Professional Award, Customer Service, LAS Award, PES Award will all be presented at the General Session on Sunday- March 4th In the Omni Bayfront Hotel Ballroom. Please submit nominations electronically at: http://www.twua.org/membership/awards/award-nomination please be as detailed as possible in your narration. You may fax the R.B. BOB Batchelor Memorial Safety Program Award nominations to: (512) 459-7124. Should you have any questions please contact Central Office at (512)459-3124.
Exemplary Service – Community Service: The Exemplary Service in Community Service Award is designed to recognize outstanding contributions to the recipient's community in a non-industry related manner. It is specifically designed to recognize those who have caused favorable public reflections on the industry through their care, concern, benevolence, kindness or other traits normally associated with philanthropy and humanitarian acts in his/ her community. 18 TEXAS WATER UTILITIES JOURNAL www.twua.org
TEXAS WATER UTILITIES ASSOCIATION AWARD NOMINATION FORM R. B. “BOB” BATCHELOR MEMORIAL SAFETY PROGRAM AWARD Note: All nominees for the Safety Program Award must be able to demonstrate a reduction in the number of lost time accident or injury cases from the previous year in order to be considered. Name of Nominated Utility: _________________________________________________________________ Date: ______________ Department/Division or Section (if applicable): _____________________________________________________________________ Nominee’s Address: ___________________________________________________________________________________________ City/State/Zip Code: __________________________________________________________________________________________ Contact Person: _______________________________________________ Daytime Telephone: ______________________________ This nomination is for the 12-month period which ended on: __________________________________, 20____________ Last Year
Average Number of Employees
Safety Training Hours per Employee
Number of Lost Time Cases (Involving Injury or Illness)
Number of Occupational Fatalities (Resulting from Injury or Illness)
Lost Time Cases/Employee (%)
Number of Cases Number of Employees
X 100 = %
Lost Time Case Reduction (%)
Last Year’s # - This Year’s # X 100 = % Last Year’s #
Please attach the following to the nomination form: 1. 2. 3.
A copy of the nominee’s documented safety program with all supportive policies and procedures. A record of Safety Training provided to employees. A calculation of the average hours of safety training provided per employee.
Submit all nomination forms, by December 31st by mail to:
Texas Water Utilities Association 1106 Clayton Lane, Suite 112 West Austin, Texas 78723-1093 or by Facsimile to:
TEXAS WATER UTILITIES JOURNAL www.twua.org
TEXAS WATER UTILITIES ASSOCIATION Laboratory Analysts Section LAS AWARD NOMINATION FORM Individual is being nominated for:
_______Outstanding Lab Analyst
_____Other (specify) Name of Nominee:
Nomineeâ€™s Daytime Phone:
Member of Chapter/District:
Certifications & License held:
Descriptions of Job/Duties:
Notable Achievements for Nomination:
Please send completed forms to Jill Bolin at: Email: firstname.lastname@example.org or Fax 936-569-2729 (call 936-564-5046 to make sure I received it) or Mail to: Jill Bolin, Lab Manager C/O City of Nacogdoches WWTP P.O. Box 635030 Nacogdoches, TX 75963 20 TEXAS WATER UTILITIES JOURNAL www.twua.org
DOUBLE "A" CLUB CALL FOR INDUCTEES
The Double "A" Club will conduct its annual induction of new members at their luncheon on Monday at 12:00 p.m., February 25, 2013, at the Omni Bayfront Hotel in Corpus Christi, Texas. Membership in this prestigious organization is limited to those who (1) are members of the Association (2) hold an "A" License in both water and wastewater and (3) apply for membership. To apply for induction, simply complete the form below, and mail it to TWUA Central Office at 1106 Clayton Lane, Suite #112 West, Austin, TX 78723-1093 or FAX it to 512/459-7124. Name: _______________________________________ SS#: License #_______________________________ Employer: ___________________________________Daytime Phone Number: (
) ______ -___________
Address: ___________________________________ City: ________________State______ Zip: ___________ "A" License Issue Dates: Water: ____________________ Wastewater: _____________________
"A" CLUB CALL FOR INDUCTEES
The "A" Club will conduct their luncheon on Monday, February 25, 2013, at the Omni Bayfront Hotel in Corpus Christi, Texas. at 12:00 p.m. Membership in this prestigious organization is limited to those who (1) are members of the Association, (2) hold an "A" License in either water or wastewater and (3) apply for membership. To apply for induction, simply complete the form below, and mail it to TWUA Central Office at 1106 Clayton Lane, Suite #112 West, Austin, TX 78723-1093 or FAX it to 512/459-7124. Name: _______________________________________ SS#: License #_______________________________ Employer: ___________________________________Daytime Phone Number: (
) ______ -___________
Address: ___________________________________ City: ________________State______ Zip: ___________ "A" License Issue Dates: Water: ____________________ Wastewater: _____________________
TWENTY-FIVE YEAR CLUB/CALL FOR INDUCTEES
The Association will honor new members of its Twenty-Five Year Club, and present this year's recipients at the TWUA General Session on Sunday, February 24, 2013 in the Ballroom of the Omni Bayfront Hotel Corpus Christi, Texas. Membership is limited to those who (1) are current members of the Association, (2) have been a member for twenty-five or more years and (3) who apply for membership. Years do not have to be consecutive. To apply for induction, simply complete the form below, and mail it to TWUA Central Office at 1106 Clayton Lane, Suite #112 West, Austin, TX 78723-1093 or FAX it to 512/459-7124. Name: _______________________________________ SS#: License #_______________________________ Employer: ___________________________________Daytime Phone Number: (
) ______ -___________
Address: ___________________________________ City: ________________State______ Zip: ___________ Region, District, Chapter, Section or other Affiliations: _____________________________________________ December 2012
TEXAS WATER UTILITIES JOURNAL www.twua.org
Choosing Christmas Lights: Think LED and Look for UL
Seasonal Safety: Seasons change and so do safety hazards. Help protect your family by staying one step ahead. Take time to review your Home Safety Plan and involve your kids in learning all year round. More than one hundred million decorative lights are sold in the United States in a single year.1 There are so many varieties to choose from that you want to be sure you’re getting a safe, economical option for your home. If you are buying Christmas lights for your home this year, look for energy-efficient LED lights that use 75 percent less energy and last years longer than an incandescent light string, according to ENERGY STAR. The acronym, LED, stands for light-emitting diode, which is a small light source made of semiconducting materials that allow an electrical current to flow in only one direction. LEDs are reliable and do not produce heat like the bulbs you likely have in your house today.
when purchasing new lights. Red UL marks indicate indoor/outdoor use and green UL marks indicate the lights are only safe for indoor use. Whether your holiday decorations are simple or extravagant, there are also important safety tips to remember: •
When you bring your holiday decorations out of storage, inspect lights to make sure there are no cracks, broken sockets or loose connections.
Replace damaged light strings with energyefficient LED lights. Always use a ladder, not a stool or chair, when hanging lights. To avoid falling hazards, keep cords away from high traffic areas of your home. Do not overload electrical sockets. Turn off holiday lights when you are not at home or going to sleep. S
• • • •
LEDs, first used in commercial machinery and road signs, have become a common fixture in products you use every day like televisions and home computers. Today, you can also buy traditional light bulbs for your home that use LED technology. Although LEDs have a higher initial cost, they last years longer than traditional lights and offer long-term energy savings. In fact, the U.S. Department of Energy estimates that the adoption of LED lighting throughout the nation can deliver savings of $265 billion and reduce electricity demand by 33 percent in 2027.2 This year there are more energyefficient holiday decorations that use LED lights than ever before. As you shop for holiday decorations, these packages will be clearly labeled as “LED” lights. Also don’t forget to look for the UL mark
22 TEXAS WATER UTILITIES JOURNAL www.twua.org
To TWUA Organizational Members
TWUA would like to take this opportunity to extend our sincere appreciation to the following Organizational Members listed below. These businesses have financially supported our organization in various types services. Therefore, we ask that you would support them when you have a need for their products and services. Thank you for your continued support.
Altivia Corporation Asbrook Simon-Hartley BLOC Besst, Inc., Dunham Engineering Environmental Improvements EH Wachs Ford Meter Box Global Treat, Inc. Green Equipment, Co. Harco Fittings
In-Pipe Texas, LLC JCM Industries, Inc. KW Sharp, Inc. Mueller Systems Precision Calibrate Meter Service Pretchett Water Supply Corp. Texas 811 Trac-nTrol, Inc. U.S. Underwater Services Utility Service, Co.
WE UNDERSTAND WATER & WASTEWATER DISINFECTION At Severn Trent Services, we understand water. That’s why our Capital Controls® gas feed equipment products are used the world over for water and wastewater disinfection. Vacuum Regulators
Gas Control Valves
Represented t dB By: Chl Chlor-Serv, S Inc. 107 Tradesman Drive Hutto, Texas 78634 T: +1 512 992 7473 E: email@example.com www.chlorserv.com
TEXAS WATER UTILITIES JOURNAL www.twua.org
CUSTOMER SERVICE NEWS:
The Myth of Treating People Fairly and Equally By, Jeff Mowatt, Customer Service Specialist
I’ll just come right-out and say it. I believe that treating customers
fairly and equally is a mistake. It’s unprofitable. It belittles customers and employees. And it’s unethical. There, I’ve said it. Certainly, we should treat people fairly - but not equally. I’m not advocating some Orwellian decree that ‘some animals are more equal than others’. This has nothing to do with a customer’s value as a person. It has to do with bending so-called ‘rules’ to give exceptional customers the kind of unique service they deserve. In my many years working as a consultant and trainer with dozens of companies and bureaucracies, it’s unfortunate that I continue to encounter employees who buy-in to the myth of the virtue of treating all customers equally. If this is the case in your organization, consider this scenario... Imagine that as part of your daily routine, you stop into your local convenience store to buy a coffee and newspaper. The store employees know you by sight. One day you find yourself needing to change a $100 bill. You stop in, pick up a couple of items and pay for them with the hundred. The store has a policy that they don’t accept hundreds, so the cashier simply refuses you. You are fully aware that they make more than that much change every 15 minutes. You also know that when added-up, you’ve given them hundreds if not thousands of dollars worth of business over the years. Yet they refuse to grant you this slight favor. How’s your customer loyalty now? Refusing your $100 bill would have been an incredibly bad decision on the part of the cashier as well as the management who created the ‘rule’ that permits no exceptions for the store’s best customers. The problem is that by definition a ‘rule’ treats everyone equally - whether it’s fair or not. What if we treated our children this way? Imagine the consequences of a parent treating their six-year-old and seventeen-year-old equally. That would mean telling the younger child, “Make sure you are home from grade one by midnight!” Most people appreciate that it makes sense to treat children fairly. It would, however, be a mistake to treat them all equally, and apply the same rules regardless of their ages. That’s more than just a mistake; we might even call it immoral. We already discriminate in the workplace There’s a certain irony to taking this approach to the workplace. The same individuals who assume that all customers should be treated equally, often have no objection whatsoever to the organization offering preferential parking and restroom facilities to customers with disabilities. Yet, that’s a blatant example of treating customers fairly but not equally. I don’t know of 24 TEXAS WATER UTILITIES JOURNAL www.twua.org
anyone who objects to organizations giving better parking spots to the disabled. Yet, every day we hear employees using inane statements like, “If I did that for you, I’d have to do it for everyone.” The challenge for business owners and managers is providing the kind of training and authority that front-line employees need, so that they will make more appropriate onthe-spot decisions for customers. The truth about word-of-mouth “What happens when customers talk to each other?” That’s one of the most common concerns I hear from employees in my training sessions where we address this subject. They are afraid that if they accommodate one customer’s special request, then that customer will talk to other customers, and the employee will be pressured to do the same for everyone, which, of course, they can’t do. In other words, they’re going to have a lot of unhappy people out there if they accommodate special requests. This is the kind of convoluted logic that stems from the underlying belief in treating everyone equally (not necessarily fairly). Another way of putting it is: I’m afraid that if I provide an extra service for one customer (because we made an error or the customer does a lot of business with us), then I’m going to disappoint other customers whose circumstances don’t warrant the extra service. So to avoid disappointing some people, we’ll just make a rule that no one gets special treatment. That way, we’ll just disappoint everyone, including customers whose unique situation deserves extra service. Customers understand the concept of fairness. If I’ve never been to a particular convenience store and suddenly walk in just to change a hundred-dollar bill, I’m not likely to get outraged when the employee explains that they don’t have enough change on hand so they can’t help me. If, on the other hand, I’m doing business there every day, I’m more likely to be upset if my store won’t make change for me when I know they make that much change every fifteen minutes. If they do make an exception for me because I’m a good customer, I’m not going to rush out, phone all my friends, and tell them, “Hey, my convenience store made change for me, and they don’t usually accept hundreds!” Customers rarely go out of their way to talk about good service. The occasion when customers share information about a business is when the service is bad. Bottom line: employees needn’t worry about possible negative ramifications of taking extra care of good customers. What they should be far more concerned about is the negative impact of treating all customers the same. S December 2012
TEXAS WATER UTILITIES ASSOCIATION Individual Membership Application Use this form to: 1) Join TWUA "At Large" 2) Join TWUA and a District/Chapter 3) Renew your TWUA Membership Please Print Clearly
Application for: o o o o o
Active Member Full-Time Student Retired Member Membership Renewal New Member
*For additional information please contact our Membership Coordinator Ms. Henrietta Adee at: firstname.lastname@example.org
"At Large" or District/Chapter Name:_________________________________ Membership for year 20____ Name:________________________________________________________ SS# _______ - _______ - __________ Home Address:_________________________________________________ City:____________________________State:________ Zip:___________ Home Phone: (
Work Phone: (
E-Mail Address:_____________________________________________ Employer:_________________________________________________ Job Title:__________________________________________________ Amount of Dues Enclosed: $___________________________________ Signature of Member:________________________________________ Today's Date:_______________________________________________ A portion of your T.W.U.A. Dues is allocated for a subscription to the Texas Water Utilities Journal.
Submit all dues to the TWUA Central Office: 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093 For more information, call 888-367-8982 or 512-459-3124. Fax: 512-459-7124.
TEXAS WATER UTILITIES JOURNAL www.twua.org
TWUA PROFESSIONAL BUSINESS CARDS: SUTORBILT Legend ® HeliFlow ®
Sales ▪ Service ▪ Repairs ▪ Fabricated Packages
407 Eagle Ave.
Pasadena, TX 77506
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Equipment Sales & Service www.newmanregencygroup.com
Recondition Specialist of all Brands, Makes, and Models of:
Blowers and Air Ends ELGI, Gardner Denver, Roots, Lamson, Hoffman, ANY BRAND
26 TEXAS WATER UTILITIES JOURNAL www.twua.org
WATER and WASTEWATER TRAINING Visit TEEX.org/subscribe and sign up to receive monthly updates on industry news and course information. Join us in South Padre Island, Texas Jan. 29-31, 2013, for our Water Training Expo. teex.org/waterexpo Texas A&M Engineering Extension Service
Infrastructure Training & Safety Institute 200 Technology Way | College Station, TX 77845 800-SAFE-811 (800.723.3811) teex.org/water | email@example.com Facebook.com/TEEXitsi C13.6342.10
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TEXAS WATER UTILITIES JOURNAL www.twua.org
MARQUEZ, HUMBERTO THOMPSON, ETHAN W TRAFFANSTEAD, DONALD TREVINO, ALEX B JR VILLANUEVA, JOSHUA L WATKINS, JERRY B
BOSWELL, BARRY D ESMOND, CHRIS FOLEY, BILL R FUNK, RHETT W HOLMES, WILLIAM A III LOPEZ, JOE C JR MARTINEZ, JESSIE MILEWSKI, NATHAN MONAGHAN, SCOTT A MORENO, BENJAMIN L NOTTINGHAM, ROY A PEVEHOUSE, DANNY PRESSLER, RONNIE PURSER, STEVEN P ROBLES, KARLA SHIPP, ROGER L SPEED, EMILY L TRAN, CAPTAIN WALKER, RONALD
LICENSES ISSUED: SEPTEMBER 2012 CLASS III BEARDEN, JOSEPH E CLAPP, DAVID H JENKINS, RANDALL R SIKES, CHARLES R
BASABE, MARCOS BURLESON, JAMES T FLORES, ESTEVAN GIDDINGS, GARY D GONZALES, MICHAEL HERNANDEZ, JOSE A PRICE, JEFF N
PUTMAN, BILLY J
ALEJANDRO, MARIO BODDIE, ROY L HACKER, GARY L STROUD, CHARLES
BIRCH, EDWARD R CERVENKA, CHRIS M CLAWSON, JEREMY D CONDE, EFRAIM COSPER, COY R DONALDSON, TOBYN P FOOTE, TERESA L GARCIA, ALEJANDRO GARCIA, JOE M JOHNSON, MAX L JR KENDIG, TED B KNEUPPER, JACLYN A RS KRUEGER, MATTHEW LAWRENCE, JASPER E SR PAULIN, ARMANDO JR RODRIGUEZ, ADAM ROSENFELD, RUDI SANCHEZ, MIGUEL A JR VILLANUEVA, JOSHUA L
CLASS C CLASS D ANCISO, ROLANDO BEALE, WILLIAM C BLUEMEL, BILLY S CASSO, JOHN L CORTEZ, DOMINIC DAHL, NATHAN S DE LA GARZA, SANTOS D DELAROSA, JOHN A DILLARD, LEE R EICHHOLZ, BENJAMIN R ESTRIDGE, MATTHEW A PE FUCHS, GREG J GEERLINGS, ERIC P GERARDINO, MICHAEL A HACKER, KENNETH H HICKS, LARRY K KOONSMAN, KENNETH L SR LENOIR, KIM M MARCANTEL, GARY L JR MCCOY, JEFF A MCMILLIAN, JAMES E JR MCPHERSON, WILLIAM MORGAN, ERIC C MORTON, MARTIE B NOMBRANO, ANTHONY R ODONNELL, DAVID M OLIVER, CHARLES K PATTON, CHARLES B RAMOS, RENE E REYES, RICK RICHARDSON, STACY RICHARDSON, WARREN I ROBERSON, JAMES E ROBINSON, STEPHEN R ROBLES, SALVADOR A SANCHEZ, MICHAEL C TAWWATER, JUSTIN S TIPTON, RUSSELL W TISETH, JOSEPH H TITZMAN, ROBERT J TORRES, JERRY WICHMAN, MATTHEW R WILLIAMS, JUANITO Q JR WILSON, ANDREW D WORMINGTON, CLIFFORD J WRIGHT, JAY L
BROWN, MICHAEL R CASTANEDA, FELICIANO CHAPMAN, BILLY V III CLINTON, THOMAS M DAILEY, ROWDY C DUNN, JEREMY E GONZALEZ, VICTOR M PARKER, BONNIE F PLEDGER, SHANE R STEELE, JEREMY B TIPPS, JUSTIN L WILLIAMS, RUSSELL
SURFACE WATER TREATMENT
NEVELS, MICHAEL WOMACK, JOHN E III
CLASS C AINSWORTH, ANH T BOYD, ALAN F BRINKLEY, LARRY D COMISKEY, PHILIP M DE LEON, ALFREDO FLORES, CHRISTINA FLORES, JOSE A HUDSON, JUSTINE L KNIGHT, LUCAS J LEINNEWEBER, CHRIS MARTINEZ, SALVADOR MCLANE, RODNEY J PERKINS, GREG L PIETZSCH, FRANZ J PILKINGTON, JUSTIN R PRUITT, CHRISTOPHER A STOWELL, CRAIG A
ALANIS, SERGIO HUTCHINSON, JON RATLIFF, ADAM C REICH, ANDREW P
CLASS B AMOS, JAMES L CURRY, MICHAEL F DIAZ, HENRY H GONZALEZ, ERNESTO HELMS, CLINTON R HOBBS, KEVIN R HUEY, BEAUX A JESSEMY, RANDY C KARST, ANDRE R KELLOGG, DEAN L MCILVANIE, ORVILLE SMITH, JOSHUA C STOVALL, DAEMEON VILLANUEVA, TOM F CLASS C BELAIRE, SYLVIAN BRIDGES, CHRIS HOWELL, JASON A MARTINEZ, JESUS MORALES, GABRIEL MUNGLE, DAVID A PILKINGTON, JUSTIN PRUITT, CHRIS RODRIGUEZ, RONALD TAVERA, EDGAR R TORRES, PAUL C WATSON, CODY D
CLASS II ADDISON, VAUGHN M BRADEN, SHAWN R CALDERON, JAMES M GONZALEZ, ARMANDO HOWARD, JOEL M JR MARQUEZ, HUMBERTO THOMPSON, ETHAN W TRAFFANSTEAD, DONALD TREVINO, ALEX B JR VILLANUEVA, JOSHUA L WATKINS, JERRY B CLASS III
BEARDEN, JOSEPH E CLAPP, DAVID H JENKINS, RANDALL R 28 TEXAS WATER UTILITIES JOURNAL www.twua.org SIKES, CHARLES R WASTEWATER
BACKFLOW PREVENTION ASSEMBLY TESTER BARGA, LAWRENCE G BRIAN, JUSTIN D DAVIS, BRADFORD VINCENT JONES, COLE D JONES, TIMOTHY J LARSON, DEVEN M LUNA, TONY MALITZ, JAMES M MAYO, DANNY G MCCLANAHAN, JEFF A MCLEMORE, RANDALL W MONCIVAIS, JOSE M NUGENT, CHRISTOPHER J RIVERA, DAVID T ROSE, JEFF R STEVICK, DUSTIN L THOMPSON, JOHNNY R TOBOLKA, TYLER W VALDEZ, THEODORE M VATER, DENNIS M WADDLE, JEREMY D WILLEY, JOSEPH A
CUSTOMER SERVICE INSPECTOR BABB, GEORGIA L FRANCIS, JEREMIAH J HOOKS, HOWARD B JR SPENCER, JOHN D ZIELKE, LANCE E
CLASS D ARMSTEAD, STACEY BLANK, DUSTIN S BOSWELL, BARRY D ESMOND, CHRIS FOLEY, BILL R FUNK, RHETT W HOLMES, WILLIAM A III LOPEZ, JOE C JR MARTINEZ, JESSIE MILEWSKI, NATHAN MONAGHAN, SCOTT A MORENO, BENJAMIN L NOTTINGHAM, ROY A PEVEHOUSE, DANNY PRESSLER, RONNIE PURSER, STEVEN P ROBLES, KARLA SHIPP, ROGER L SPEED, EMILY L TRAN, CAPTAIN
IMAGINE A PROGRAM T H AT H E L P S U S S A V E W A T E R T O D AY. S O T H E Y ’ L L H AV E I T T O M O R R O W.
Licensing Review Questions (1.) The single MOST important factor in coagulation effectiveness is – a. Temperature b. Velocity of flow c. pH d. Turbidity e. Dosage (2.) The velocity of water and the ease in which the channel is eroded will influence the amount of __________ that must be removed in the treatment process a. Calcium b. Organics c. Turbidity d. Dissolved Solids e. Dissolved Oxygen (3.) One psi will cause water to rise in a column of pipe –
EPA is proud to introduce WaterSense, a program that sets performance and water-efficiency specifications for products and services. Local utilities can use WaterSense to help residents save water. Together, we can build an ethic of water efficiency and protect this resource for future generations. Learn more at www.epa.gov/watersense.
a. .231 feet b. .433 feet c. 2.31 feet d. 4.33 feet e. 8.34 feet (4.) In your system you know the chlorine demand is 5.7 mg/L and the residual at the far reaches of the distribution system is 0.3 mg/L what is your dosage? a. 1.71 mg/L b. 5.4 mg/L c. 19 mg/L d. 6.0 mg/L
Answers to Licensing Review: 1.B 2.D 3 D 4.B December 2012
TEXAS WATER UTILITIES JOURNAL www.twua.org
TWUA Employment/Classified Ads:
MANAGER, SYSTEM MAINTENANCE Dallas, Texas
Position will be responsible for direct oversight of operation and maintenance activities and personnel for the Collection System of the Trinity River Authority of Texas Central Regional Wastewater System. Will provide long-term planning recommendations and manage operation and capital improvement budgets. Will require relationshipbuilding; strategic thinking, a high level of technical expertise; and ability to motivate and empower staff to maintain the highest professional standards. Bachelor’s degree in a related technical field. Texas Commission on Environmental Quality (TCEQ) Class III Wastewater Collection Operator License preferred or a TCEQ Class “B” Texas Wastewater Treatment License is acceptable. Salary: $70,000 - $87,500 per year. Fax resume and salary requirements to: 972-975-4412 Email resume and salary requirements to: shafferl@ trinityra.org WATER SYSTEM OPERATIONS SUPERINTENDENT Texas City
Under the direction of the Director of Utilities, performs various skilled and semi-skilled works in the supervision of operations and maintenance of the potable water system. 1. Supervises the operation of water production and treatment equipment, including well sites, pumping, booster and reducing stations and treatment facilities. 2. Ensures that the potable water system is operating efficiently and meets standards for compliance with federal, state, and local water quality and environmental agency rules and regulations. 3. Ensures that sufficient potable water is supplied to users to satisfy public
health and safety requirements, industrial, and fire-fighting requirements. 4. Monitors control panels, meters, gauges, and computerized recording and control system for fluctuations or variations in operating conditions to determine correct adjustments. 5. Supervises and schedules operational and maintenance staff of semiskilled and skilled employees. 6. Oversees the operation of the SCADA system which monitors well sites and water tanks. 7. Prepares and monitors water system operations department budget and capital improvement projects related to department. 8. Maintains operational logs and performance records, including daily and other periodic activity, production, and testing and quality control reports. 9. Develops and maintains database of maintenance, operations, production, and testing activities for federal, state, and local regulatory compliance. 10. Reviews sampling and testing procedures and monitors laboratory results. 11. Devises and schedules training programs and safety compliance training. 12. Reviews and evaluates plans and proposals for changes, upgrades, and additions, coordinates work by contractors and consultants for contract compliance. 13. Performs employee recruitment, hiring, and evaluations. 14. Responds to emergency situations, including power outages and adverse water treatment conditions, and public complaints and inquiries. 15. Remains on call 24 hours a day for operational and maintenance emergency situations. 16. Prepares oral and written reports as required on operations and maintenance. 17. Represents the city to users, outside groups, and other city departments. 18. Supervises procurement of equipment and services for the potable water
30 TEXAS WATER UTILITIES JOURNAL www.twua.org
system operations. 19. Performs all work duties and activities in accordance with city policies and procedures. 20. Works in a safe manner and reports all unsafe activity and conditions to the Director of Utilities immediately. 21. Performs related duties as assigned. Requires a high school diploma or GED. Must possess a valid Texas Class “C” Driver License and compliance with the City of Texas City policy on driving. Must possess a valid TCEQ Class “A” Water License. Fax resume and salary requirements to: 409-643-5952 Email resume and salary requirements to: rwyatt@ texas-city-tx.org
PUBLIC WORKS DIRECTORS Belton, Texas Manage, direct, and coordinate the activities of the Public Works department. Visit our website at www.beltontexas.gov/pwdir for more detailed information. Professional Engineer (PE) certification and a Bachelor’s degree from an accredited college or university with major course work in civil engineering, public administration, or a closely related field. More info can be found on the website. Salary: Competitive/ Depends on Qualifications Contact Charlotte Walker at: (254)933-5805 for more information or fax resume and salary requirements to: (254) 933-5859 Email resume and salary requirements to: pwdir@ beltontexas.gov
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