2020-2021 Annual Report by ttureg

20 21 ANNUAL REPORT

01 Greetings From the Registrar 2

I hope you find the Annual Report useful and informative, and I invite you to celebrate our achievements right along with us. I welcome any questions or comments that you may have regarding the contents of this report or any of the services we offer. Thank you to our Texas Tech community for your continued support!

Bobbie Brown, Registrar Office of the Registrar SECTION

It is my pleasure to present the Office of the Registrar 2020-2021 Annual Report and share with you some of our recent accomplishments. As I reflect on the last year, I believe our acknowledgement of challenges as well as opportunities illustrates our endurance, dedication, and continued commitment to serving our students, staff, and faculty. We recognize and appreciate the challenges we all have faced university wide. These challenges have provided us an opportunity to review services provided by the Office of the Registrar and enhance the customer experience. Despite continued uncertainties presented by the pandemic, Texas Tech University succeeded in attaining a record enrollment for the 12th consecutive year. As we welcomed 40,322 Red Raiders in Fall 2020, we demonstrated efficiency and excellence in our performance standards and practices. We enhanced and developed innovative solutions to meet the needs of our students and the campus community we serve. We embraced our incoming students and made processes for registration and grading easier to understand and use. We continued to be transparent in our processes and created more efficient ways to think about and work with student data. We enjoy and value our unique position within the university community. I sincerely appreciate your positive contributions to our goals, our mission, and our future. Without our campus partners, we would flounder.

Teamwork: Foster efficiency and excellence in our commitment to serve students, alumni, faculty, and staff. Establish professionalism and leadership through our collaborative efforts and strategic initiatives Education: Ensure accuracy, integrity, and confidentiality of education records. Serve as partners in education by supporting institutional goals, and providing guidance and innovative resources to the university community Communication: Share expertise and facilitate collaboration among campus cohorts in support of our collective mission. Honor: Uphold honesty, responsibility, and accountability in our standards, practices, and processes. Protect the rights and privacy of students under university, state, and federal guidelines

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Provide consistent high quality service, collaboration, and leadership in facilitating the needs of students, faculty, and Pstaff.romote a friendly and encouraging office environment that supports personal and professional growth. Employ efficiency and innovation in the use of resources and solutions to benefit our campus and the higher education community

Mission, Vision, & Core Values

The mission of the Office of the Registrar is to serve students, alumni, faculty, and staff by ensuring the accuracy, integrity, and confidentiality of educational Trecords.heOffice of the Registrar strives to:

The audit system ensures compliance with state and institutional requirements for graduation Federal Enrollment Reporting & Maintenance Manage reporting of current institutional enrollment via the National Student Clearinghouse (NSC) in accordance with federal requirements and regulations Research, maintain, and ensure accuracy of institutional student information within the NSC database and DegreeVerify system

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Academic Records Ensure the accuracy and completeness of all student registration, grading, and transcript information Assist students, faculty, and staff with questions regarding grading issues, registration, test credit, enrollment verifications, FERPA authorizations, transcripts, and student information Athletic Certification Review and determine eligibility of student athletes in accordance with NCAA bylaw requirements. Course & Section Inventory

Core Functions

Ensure the correct coding and building of courses and sections for each registration cycle. Coordinate with departments for effective room and time scheduling, as well as plan and schedule final exam times and locations.

DegreeWorks Build and update the official degree audit system of Texas Tech University

Study Abroad Ensure credit earned via institutional study abroad programs are awarded and documented according to established guidelines and procedures. System Training Provide training in areas related to student and course systems, such as Banner, Raiderlink, Curriculog, and FERPA. Test Credit Apply test credit to student records in accordance with established departmental and Academic Testing Services guidelines. Transfer Evaluation Apply transfer credit from other institutions, and coordinate with departments to determine appropriate course equivalencies.

FERPA Compliance Review institutional compliance with Family Educational Rights and Privacy Act (FERPA) regulations. Investigate and respond to FERPA issues and reports of noncompliance with FERPA. Provide FERPA guidance, resources, and training to the university community. Review and respond to requests for student information via subpoenas, court orders, and directory information requests in accordance with FERPA regulations. Marketing & Communications Facilitate Registrar news, updates, and information distribution via print, online, and social media platforms.

Programming & Systems Support Maintain Registrar systems, as well as create technical solutions and enhancements to make business processes more efficient for internal and external staff. Registrar Reporting & Analysis Query and report on information to assist with making informed decisions on future projects.

Texas Success Initiative (TSI)

Compliance Evaluate and maintain student records to determine college readiness in accordance with established State of Texas guidelines. Coordinate with various campus entities to ensure institutional compliance with state-mandated laws and regulations.

04 By the Numbers transcript processedrequests 58,725 transcripts processed 60,857 transfer evaluatedtranscripts 39,037 transfer evaluatedcourses 241,739 test credits awarded 2,225 grade processedreplacements 13,853 final collectedgrades 348,022 students enrolled for Fall 2020 40,332 SECTION 8 records reviewed for TSI Compliance 40,331 Rooms scheduled for sections 5,571

FERPA training is available online and is also offered in person for departments and large groups (e.g., New Faculty Orientation, Departmental Training for staff, instructors, and faculty). Registrar Dashboard

Overview of the new Registrar Dashboard system that provides information queried from the following systems: Student Banner, DegreeWorks, Student Xtender, and Advisor Tab, and also provides reporting capabilities per college and major.

9 05 S E C T I O N

This Banner for Beginners training is suggested for individuals who will access student records in Banner for management purposes (e.g., registration assistance, holds, permits, time ticketing). Curriculog Training

Banner for Beginners: Record Management Access

Curriculog training is intended for individuals who are responsible for submitting or approving courses and program proposals. Individuals will be given access to utilize the Curriculog software for adding, updating, or deleting courses or programs within the Texas Tech University course and program inventory.

Registrar Trainings

This Banner for Beginners class is suggested for individuals who only need to view student records for informational purposes, but who will not manage student records.

Banner for Beginners: View Access

Family Educational Rights and Privacy Act (FERPA) Training

06Get to Know...

Crystal Regalado is from Roswell, New Mexico and she has lived in Lubbock over 15 years. Crystal has been part of the Office of the Registrar family for over 11 years. She oversees the TSI Compliance Office where she assists in guiding students to academic success. Her favorite thing about working in the TSI Compliance Office is meeting new students and welcoming them to Tech. Crystal’s secret talent, which isn’t really a secret, is baking – her favorite treats to bake are sugar cookies! When away from the office she enjoys spending time with family, reading, baking, and watching movies.

history during her undergrad and is now working toward obtaining her master’s degree in Higher Education Administration Alexa began working for the Office of the Registrar in November 2020, after working a student position at IT Help Central Residence Hall Support since 2016. In Alexa's free time, she likes to watch true crime documentaries with her fiancé, Daniel, and their dog, Zena.

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Brittany Garcia joined the Office of the Registrar in January of 2021 as the Business Coordinator. In her current role, Brittany is responsible for overseeing and organizing office financial records, managing directory requests, and assisting the custodian of records with subpoenas and legal records requests. Brittany earned her bachelor’s degree in Sport Management from Texas Tech University in 2017. After graduation, Brittany and her wife, Erin, moved to DFW where Brittany was the Retail Training Coordinator for Topgolf International before returning to Lubbock. In her free time, Brittany enjoys going to the movies, playing with her dogs, bowling, and spending time with family. She is a sports enthusiast and loves to watch the Red Raiders as often as possible. It has always been Brittany’s dream to work at her alma mater and she is proud to be a part of the Office of the Registrar! 12 Kalyn Bednarz is a Lubbock native and happy to be home with the Red Raiders. She earned her bachelor’s and master’s degrees from the University of Texas at Austin, where she first began her career in the world of Division I Intercollegiate Athletics as a Learning Specialist for the Men’s Basketball and Football programs. From Texas, she went on to work as an Athletics Academic Advisor at Samford University in Birmingham, Alabama where she monitored the academic eligibility of 10 of the institution’s 17 total NCAA Division I sport programs and assisted in the recruiting process of transfer student-athletes. Now, she is serving as Assistant Registrar at Texas Tech for Athletic Eligibility and Certification, combining her expertise and knowledge to ensure all student-athletes who compete with a double ‘T’ on their uniforms are indeed eligible. When she is not in the office, she is at any live event she can attend

RecognitionEnrichmentProfessional&

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Brenda Martinez Sr. Associate Registrar Brenda was nominated for and received the Top Techsan award for 2021 year. The Texas Tech Alumni Association created the Top Techsan Staff Award in 1973. The Top Techsan award honors staff members who display hard work, dedication and genuine Red Raider enthusiasm. Honorees are recognized annually at the Top Techsan Luncheon.

Carol Bonner & Delores Sanchez Associate Registrar & Unit Coordinator Carol and Delores were elected to the Staff Senate for a three-year term beginning in 2021. The Texas Tech University Staff Senate exists to contribute to the welfare of its staff employees; liaison among staff, administration in matters affecting the University staff. The Office of the Registrar is proud to have two of our own serving the University in this capacity.

Heather Eaton Assistant Registrar Heather received the Raiders Who Rock Unsung Hero award for the 2021 year. This award recognizes individuals who work behind the scenes, have assisted others, or have overcome obstacles to impact an organization or department. Nominees for this award display a positive attitude and willingness to do whatever it takes to help others achieve excellence

Amanda Lange Coordinator Amanda received the 2021 TLPDC Spotlight Award, which recognizes faculty, instructors, and staff who have been involved with the Teaching Learning and Professional Development Center This award also recognizes individuals who have contributed services, programs, workshops and creative enhancements to their classes and the teaching and learning at Texas Tech.

08 Industry Affiliations & Campus Partnerships Ad AmericanAstra Association of Collegiate Registrars and Admissions Officers Big XII Business Officers & Enrollment Services Big XII Summer Rules Workshop Credentials,CoHEsion Inc. Advisory Board DegreeWorks Forum NationalELiveDigArc Association of Collegiate Women Athletic Administrators National Collegiate Athletic Association Regional Rules Southern Association of Collegiate Registrars and Admissions Officers Texas Association of Collegiate Registrars and Admissions Officers Academic Council Athletics Academic Eligibility Team Connect Tech Costa Rica Campus Implementation Institutional Review Board International Admissions Appeals Committee Major Change Committee Missing and Incomplete Grades Ad Hoc Committee Office of Student Conduct Administrative Hearing Panel Provost Task Force for Student Success and Retention Raiders Who Rock Red Raider Orientation Committee SPC/TTU Texas Transfer Partnership Staff StateSenateEmployee Charitable Campaign Student Co-Op Information Systems Committee Teaching Space Taskforce Texas TransferTechspoIssues Ad Hoc Committee TTU Transfer Working Group TTU Vet School Campus Implementation Undergraduate Admissions Advisory Committee SECTION 16

Departmental Directory Academic Records 103 West Hall 806.742.3661 | registrar@ttu.edu www.reg.ttu.edu Athletic Certification 114 West Hall 806.742.3661 | registrar@ttu.edu www.reg.ttu.edu Course & Section Inventory 103 West Hall 806.742.3661 | registrar@ttu.edu www.depts.ttu.edu/registrar/sections/ DegreeWorks 118 West Hall 806.742.3661 | degreeworks@ttu.edu degreeworks.texastech.edu Registrar Trainings 111 West Hall 806.834.1774 | registrar@ttu.edu www.depts.ttu.edu/registrar/training/ Texas Success Initiative (TSI) Compliance 103A West Hall 806.834.4150 | registrar.tsi@ttu.edu www.depts.ttu.edu/registrar/tsi/ Transfer Evaluation 121 West Hall 806.742.3661 | TTUTransfer@ttu.edu www.depts.ttu.edu/registrar/teo/ 18 09 SECTION

Mailing Address Texas Tech University Office of the Registrar PO Box Lubbock,45015TX79409-5015 Office Hours Monday - Friday 7:30 AM - 4:30 PM Campus Location West Hall, Room 103 Campus Mail: MS 5015 Website www.reg.ttu.edu Email registrar@ttu.edu Fax 806.742.0355 Phone 806.742.3661 Follow @TTURegistrarUs