BUS USERS >> From page 6
no effort in this transition whatsoever.” Woodard said that they always apologize. “I told them, ‘I don’t want to hear your apologies. With an apology there should be an action and the action is you’re not servicing Ahwatukee,’” Woodard said. Jacoby acknowledged that there has been a transition period with Transdev and their drivers have had a learning curve of a new route in a part of the city that the contractor has not serviced before. During this time, Transdev did find that some of the complaints were merited and has worked with their staff on familiarization of the route and times.” Jacoby added that city staff audits the company’s performance and that in July, the ALEX on-time performance was 92 percent. By
comparison, Jacoby said, MV Transportation’s on-time performance fluctuated from 90 to 98 percent over its last six months of the contract. Discussions are ongoing about operations and how Phoenix and the contractor can improve service to riders, according to Jacoby. He said complaints about missed stops appear to involve stops that are not published as part of the ALEX route and likely at the request of certain riders. “Transdev is adhering to the published route map and schedule, which is the direction city staff supports,” he added. Still, Jacoby said, the city and Transdev want to make sure ALEX runs smoothly. “Customer service is always paramount to Phoenix Transit and our contractors,” he said. Jacoby said that in an effort to connect with ALEX riders, Transdev will be sending staff out along the route in the coming days to answer questions and collect comments.
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>> From page 3
art form because of “my passion for dance.” “When I came to the U.S., I wanted to continue to dance and teach,” she said. “Also, I’m gratified seeing that many of the students bonding with our art and culture in a foreign land. And, very importantly, they
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ahwatukee.com | Ahwatukee Foothills News | WEDNESDAY, AUGUST 24, 2016