CenterPoint Winter 2013

Winter.2013

A publication of the Massachusetts Credit Union League, New Hampshire Credit Union League and the Credit Union Association of Rhode Island

A President Says Goodbye Dan Egan Reflects on 32 Years Serving Credit Unions

Stories Inside:

07

Service CU Named Army Credit Union of the Year

10

MA League Partnership Secures WTF Grant

11

Leadership Continuity in the C-Suite

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New England Credit Union Services, LLC 800-842-1242 Massachusetts Credit Union League, Inc. www.maleague.org New Hampshire Credit Union League www.nhcul.org Credit Union Association of Rhode Island www.cuassociationri.org Daniel F. Egan, Jr., President EDITORS: Robert B. Kimmett Marguerite A. Thorsen CONTRIBUTORS: Donna M. Bevilacqua Robert Delaney Bonnie L. Doolin William F. Nagle Beverly Purtell Charlotte Whatley

A President Says Goodbye page 12

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04 Message from the President 06 Credit Union NEws

– Brazilian Credit Union Leaders Visit Metro Credit Union

– IC Federal Credit Union YouTube Videos Win Regional, National Awards – Service Credit Union Named 2012 Army Credit Union of the Year

7

08 COMMUNITY INVOLVEMENT

– Credit Union Community Hope Initiative Raises More Than $30K for the Homeless – Credit Unions of Rhode Island Donate $65,000 to Special Olympics Rhode Island

10 Massachusetts Credit Union League Partnership with Hamilton Cornell Secures Consortium WFT Grant 11 Leadership Continuity for All C-Suite Positions

8 16 Credit Union People 22 Calendar winter.2013 | centerpoint | 3

M e s s ag e fro m t h e P r e s i d e n t

| by daniel f. egan, jr.

Reflections on 30 Years of Cooperative Financial Ideals This will be my last article for CenterPoint magazine. I am retiring after having had the privilege of serving the credit union community for 32 years. During that time, there have been many challenges, all of which were overcome by hard work and the cooperative effort of our credit union community.

Some of those challenges include the federal tax reform bill of 1986; the collapse of the New England real estate market in the late ’80s and early ’90s; the failure of the Rhode Island Share Deposit Indemnity Corporation (RISDIC) in January 1991; the U.S. Supreme Court decision limiting fields of membership for federal credit unions, and the subsequent passage of the Membership Access Act (H.R. 1151) in 1988; the attack on 9/11, which threatened our security; and the subprime mortgage collapse, which led to the start of the recession in 2008; and the subsequent losses to the Corporate Credit Union Network, which led to the premiums for the Corporate Stabilization Fund.

All of these events presented what appeared to be, at the time, insurmountable obstacles for the credit union community.

However, by working together in a cooperative manner, credit unions were able to overcome these obstacles and continue to operate in a manner that expanded services to millions of Americans. Ours is truly a unique American success story. It is hard to imagine that a small group of people in 1909 could have thought of developing a nonprofit, parallel, banking system in this country, and that just over 100 years later that humble effort now has over 96 million members and over $1 trillion in assets nationwide.

From the beginning, credit unions have always benefited from the leadership of individuals who believed in the cooperative model for people helping people. In fact, this is the foundation of credit unions. Over the course of my career, I have had the opportunity to work with many of these lead-

4 | centerpoint | winter.2013

ers at the state, regional, and national level.

The commitment to cooperative principles is what makes credit unions a success today, and it will be the catalyst for success in the future.

As I look forward, credit unions are poised for even further growth. Because of the lack of credit, which resulted from the subprime mortgage collapse in 2008, and the subsequent fee schedules instituted by large banks on their customers in the midst of the recession, credit unions now symbolize the best consumer alternative for financial services in the country. This recognition has provided credit unions with new opportunities to serve more people and to expand the benefits of cooperative financial solutions for many American families.

The future will surely present new challenges for credit unions. There will be regulatory and legislative challenges, which will test the collective will of credit unions to preserve their identity. There will be economic challenges, which will force some credit unions to seek mergers to continue to provide services to their members. There will also be unforeseen circumstances, which will impact our society and our safety. In all these events, I am confident that credit unions will not only survive but thrive. As long as credit unions remain committed to the ideals of cooperation and serving the financial needs of people at all economic levels, they will continue to grow and to be known as the best financial institution alternative for all consumers. • Daniel F. Egan, Jr., president

C r e d i t U n i o n N ews

Brazilian Credit Union Leaders Visit Metro Credit Union On September 9, a group of 26 executives from Brazilian credit union co-op Sistema de Cooperativas de Crédito do Brasil (SICOOB) paid a visit to Metro Credit Union’s Chelsea, MA, headquarters to explore what has driven sustained growth across every aspect of Metro Credit Union over the last several years. The group of credit union leaders was especially interested in understanding how Metro Credit Union has managed to not only maintain, but also strengthen its roots in the community through a prolonged period of growth and expansion.

“In Brazil, credit unions have been focused on the ‘business’ aspect of the business for a long time, which has helped us grow,” said Francisco Silvio Reposse, Jr., executive director of SICOOB Espiritu Santo. “However, it is now time that we focus on educating and serving the youth and improving the communities

that we live in. Metro Credit Union is a great example of how a credit union can balance business and a social mission at the same time.”

The delegation was comprised primarily of credit union leaders representing seven individual credit unions and a few executives from the central office of SICOOB for the state of Espiritu Santo. The visit, an exploration of best practices at U.S. and Canadian credit unions, was part of a “learning tour” organized by the World Council of Credit Unions.

“All of us here at Metro Credit Union are honored to be selected by SICOOB and the World Council of Credit Unions, and happy to share what we can about our growth and success, which is simply rooted in our commitment to our members and the communities in which they live,” noted Robert Cashman, president and CEO of Metro Credit Union. •

Metro Credit Union President and CEO Robert Cashman addressed a group of credit union leaders from Sistema de Cooperativas de Crédito do Brasil.

IC Federal Credit Union YouTube Videos Win Regional, National Awards Ragan’s PR Daily Names IC Best Specialty Campaign & Best Video This fall, IC Federal Credit Union’s, Fitchburg, MA, YouTube videos, launched from February through April, won awards from both the New England Financial Marketing Association (NEFMA) and Ragan’s PR Daily Digital PR Awards.

The series of six videos on educational topics were selected by senior management of IC. The NEFMA Gold Award was given in the public relations category for credit unions $500 million in assets and below.

Just a few weeks later, the credit union took top honors in Ragan’s PR Daily Digital PR Awards for 2013 in two categories: Best Specialty Campaign and Best Video Marketing Awareness.

The year-long campaign introduced in February 2012 consisted of six financial educational videos created with Gen Y in mind. Topics included “Credit Unions vs. Big Banks,” “Zombie Life Insurance,” “The S Word (S is for Savings),” “Budgeting in B Minor,” “The Landlord and Bro6 | centerpoint | winter.2013

ker,” and “Credit Card Murphy-Behind the Plastic.” The videos went viral and to date have views of over 700,000, with an explosion after release of the final video, “Credit Card Murphy.”

Creators of the videos, James & Matthew + Company, a digital services agency located in the metro west Boston area, (Gen Yers themselves), approached the then-CEO with an idea to help raise financial education awareness to the famously sought-after Gen Y population.

“With the millions of YouTube videos out there, competing for views can be a difficult task,” said Jim Pond of J&M+Co., “but adding humor to the educational aspect helped make these vid-

eos a huge success, not only because of the viral factor, but because the credit union reported a 51 percent increase in new Gen Y members over 2011, when no special Gen Y campaign existed.”

“We were honored and very pleased that the judges of Ragan’s PR Daily Digital Awards chose us for these categories over the many that were submitted,” said Monica Turner, Internet and social media specialist. “We are humbled to be among such notables as Dana Farber, Domino’s Pizza, and High Tower.”

To watch all IC Federal Credit Union’s videos, go to www.youtube.com/user/ICFederalCredit Union.

•

Service Credit Union Named 2012 Army Credit Union of the Year Service Credit Union was selected for the 2012 Distinguished Army Credit Union Service Award by the United States Department of the Army in recognition of their exceptional financial service and support of the Army community in Grafenwoehr, Germany, which is above and beyond routine financial service offerings. The Grafenwoehr community includes Service Credit Union branches at Grafenwoehr and Vilseck.

The 2012 Army Credit Union of the Year Award was presented to Service Credit Union at the Defense Credit Union Council annual conference in August.

In a recommendation letter from the U.S. Army Garrison Grafenwoehr Commander James Saenz states “Service Credit Union stands out as the leader in crucial financial need areas such as combating predatory lending, community financial education, 24/7 worldwide access, and a full range of high quality, low-cost financial solutions for our soldiers.”

He continues “their unrivaled ability to support service members worldwide through multiple remote access channels enhances individual and unit readiness as well as insuring financial soundness of soldiers’ families here in Germany. Ultimately, their ‘Service’ helps our troops focus on the important mission at hand.”

Service Credit Union’s wide range of products and services designed especially for the military was one of the many reasons for this prestigious honor. Among these products and services are Early Payday Checking, Guaranteed Pay, Military Community Emergency Loans, Relocation Loans, Early Payday Loans, Warrior Program, and Star Program. The credit union was praised for its many free services to the military including 24/7 Live Person Contact Centers, Free Online Banking, Mobile Web Banking, FinanceWorks, and Mobile Apps, so soldiers can access their accounts from anywhere in the world. Service Credit Union also offers Euro Bill Pay so members can pay bills in Euros from wherever they may be around the world. This unique capability is an exclusive Service Credit Union service and a huge benefit to its mobile military community.

In addition, Service Credit Union is a strong corporate citizen within their military communities. In 2012, Service Credit Union contributed over $172,000 to the Grafenwoehr military community for events and programs including USO Thanks for Thanksgiving, ATM and ISA reimbursements, holiday dinner

Service Credit Union President and CEO Gordon Simmons (left) accepts the 2012 Distinguished Army Credit Union Service Award by the United States Department of the Army from Deputy Director of Army Budget Davis Welch.

and gift cards for Thanksgiving and Christmas.

“Service Credit Union takes pride in its important role to our military by providing a full range of low-cost, quality, financial products and services for our men and women in uniform and their families,” says Gordon Simmons, president and CEO of Service Credit Union.

“Military members and their families may face unique challenges, financial and otherwise, and their credit union participates in many initiatives each year to help benefit them.”

Service Credit Union last received the Army Credit Union of the Year Award for its Mannheim branch in 2007.

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winter.2013 | centerpoint | 7

C o mmu n i t y I n vo lv e m e n t

Credit Union Community Hope Initiative Raises More Than $30K for the Homeless Sunny, bright, blue skies and temperatures climbing to the high 70s was the start of a picture-perfect day for the 106 golfers who traveled to Juniper Hill Golf Course to participate in the Credit Union Community Hope Initiative’s Charity Golf Tournament to benefit the Massachusetts Coalition for the Homeless (Coalition) on August 14. The group enjoyed a wonderful day of golf and camaraderie while their generosity was the overall winner with more than $30,000 raised from the day’s event for the Coalition.

Digital Federal Credit Union and Members Plus Credit Union showed their commitment to the cause by sponsoring the tournament awards banquet. Additional sponsors, including CUNA Mutual Group, Harvard University Employees Credit Union, Workers’ Credit Union, Integrated Security Group, MassMutual Federal Credit Union, and Tricorp Federal Credit Union, displayed their commitment with a sponsorship of $750 or more.

(See a complete list of sponsors.)

The team from MassMutual Federal Credit Union took the first place award and the group from Align Credit Union took second.

At the awards banquet, the golfers heard from Robyn Frost, executive director of the Massachusetts Coalition for the Homeless. According to Frost, “In the past four years, the number of families in Massachusetts that are living in poverty has now grown to one in seven children.

In both urban and suburban communities throughout the Commonwealth, families and individuals struggle to maintain their housing with many unable to hold on, falling into homelessness.” She also mentioned the successful Bed for Every Child Initiative that has expanded across the state placing beds in homes for children who have none. Robyn expressed her sincerest thanks to all the credit unions for their continued support, commitment, and kindness to help the Coalition fight to end homelessness.

• 8 | centerpoint | winter.2013

The winning team from MassMutual Federal

The second-place team from Align Credit Union

Credit Union, from left to right: Dave Plantier,

included, from left to right: John Daley, Tom

Lee Craig, Ray Muise, and Scott Davis.

Hammond, Mark DelRossi, and Ken DelRossi.

The League would like to thank the following tournament sponsors: Awards Banquet Digital Federal Credit Union Members Plus Credit Union Closest to the Pin CUNA Mutual Group Harvard University Emp. Credit Union Hit The Green Workers’ Credit Union Continental Breakfast Integrated Security Group (ISG) Reception MassMutual Federal Credit Union Gold Tricorp Federal Credit Union Silver CU Direct Corporation Federal Home Loan Bank of Boston Hanscom Federal Credit Union Mass Bay Credit Union Members Insurance Agency, LLC Nutter, McClennen & Fish, LLP Tee/Green Align Credit Union Bollus Lynch, LLP Boston Firefighters Credit Union

Central One Federal Credit Union City of Boston Credit Union CO-OP Financial Services Crescent Credit Union Enterprise Car Sales Freedom Credit Union Greylock Federal Credit Union Industrial Credit Union Jeanne D’Arc Credit Union Kaeding & Company Leominster Credit Union Liberty Bay Credit Union Macpage, LLC Merrimack Valley Federal Credit Union Metro Credit Union Pioneer Valley Chapter Quincy Credit Union RPM Shrewsbury Federal Credit Union Southbridge Credit Union St. Anne’s Credit Union of Fall River, Mass.

St. Jean’s Credit Union SWBC Synergent Winbrook Donations Chatham Bars Inn Grafton Suburban Credit Union Juniper Hill Golf Course Massachusetts Credit Union League

Credit Unions of Rhode Island Donate $65,000 to Special Olympics Credit Union Association of Rhode Island (Association) members presented a $65,000 check to the Special Olympics Rhode Island at the Credit Unions of Rhode Island Charity Golf Tournament on July 15. These funds represented the total amount raised this year by credit unions, members, sponsors, etc. The goal of $60,000 was set in September 2012 by the Association’s Social Responsibility Committee. This brings the 16-year total to $649,100.

The scenic Crestwood Country Club once again hosted the Association’s Charity Golf Tournament which was the result of a extraordinary fundraising effort.

More than 120 golfers and 49 sponsors combined to make the Credit Unions of Rhode Island Charity Golf Tournament a tremendous success. Despite the temperatures soaring well into the 90s and the humidity rapidly rising throughout, the groups played and enjoyed the day.

Special Olympics Rhode Island athlete Michael Lucca conducted a contest on the practice putting green on the first hole with each team. That contest was won by the foursome from PGE Federal Credit Union – William Sousa, Michael Leandro, Michael Salvo, and Robert Conroy – with a score of 21.

Greenwood Credit Union claimed the winning Low Gross team and the credit union’s foursome of James Irving, Joseph Lajoie, Tom Ahern, and Jack Bamford was the trophy winner for the fifth year in a row with a score of 68. The team from USI Insurance Services, LLC – Jeff Minuto, David Glade, Gary Sammarco, and David Coccia – won the Low Net Team honor.

Additionally, many individual skills contests were won: Low Gross Individual – Jim Irving, 74, Greenwood Credit Union Low Net Individual– Gary Sammarco, 63, USI Insurance Services, LLC Best-Ball Scramble Format winning team – Gregg Rosen, Jeff Rosen, Craig Fishman, Chris Ruggiero, NES Group, Inc. Men’s Straightest Drive– Paul Cappello, Pawtucket Credit Union Closest to the Pin Contests – Mike Salvo, PGE Federal Credit Union (Hole Number 3); Dennis DeJesus, Special Olympics Rhode Island (Hole Number 5); Steve

Petrangelo, Toshiba Business Solutions (Hole Number 15); and Bob Conroy, PGE Federal Credit Union (Hole Number 17).

After dinner, Dennis DeJesus, executive director, Special Olympics Rhode Island, with Special Olympics Rhode Island athlete Michael Lucca, accepted the “Special Check for $65,000” from David Dupéré, Association Social Responsibility Committee chairman, Special Olympics board member, and executive vice president/COO, Wave Federal Credit Union; and Dan Egan, Association president.

DeJesus expressed his heartfelt appreciation to the Association and member credit unions.

•

On behalf of all the credit unions in Rhode Island, Credit Union Association of Rhode Island President Dan Egan (left) and Association Social Responsibility Committee Chair/Special Olympics Rhode Island Board Member David Dupéré, Wave Federal Credit Union (right), presented a check for $65,000 to Special Olympics Rhode Island Executive Director Dennis DeJesus (center right) and Special Olympics Rhode Island athlete Michael Lucca.

The Association would like to thank the following sponsors: Platinum BCPi/Lenovo/Barracuda Beretta Realty Company East Commerce Solutions, Inc. The Kelliher Corbett Group at Morgan Stanley Partridge Snow & Hahn, LLP Credit Union Association of Rhode Island Greenwood Credit Union Navigant Credit Union PGE Federal Credit Union Pawtucket Credit Union People’s Credit Union Wave Federal Credit Union Westerly Community Credit Union Gold CUNA Mutual Group Toshiba Business Solutions Silver Connecticut On-Line Computer Center (COCC) Fiserv Rhode Island Credit Union Bronze Bowerman Associates, Inc. CO-OP Shared Branching Flo-Tech, LLC Cranston Municipal Employees Credit Union Tee Colagiovanni Law Associates (5 tee sponsors)

AAA Southern New England Alloya Corporate Federal Credit Union Avantus Cathedral Corporation CSCU D3 Logic Darling Consulting Group, Inc. Edwards Wildman Palmer, LLP Harland Clarke Integrated Financial Partners London Health Administrators, Ltd. McCorry and Gannon, P.C. Mortgagebot, LLC NES Group, Inc. New England Mechanical New England Money Handling Systems, Inc. Ocean State Janitorial Service, Inc. Sheehan’s Office Interiors, Inc. UFCW Union Local 328 USI Insurance Services, LLC Vantage Consulting Winbrook Wolf & Company, P.C. Donations Workplace Essentials Precision Business Forms Francey Nathan Donations Chatham Bars Inn Grafton Suburban Credit Union Juniper Hill Golf Course Massachusetts Credit Union League

winter.2013 | centerpoint | 9

Massachusetts Credit Union League Partnership with Hamilton Cornell Secures Consortium WFT Grant In June, the Patrick administration announced the award of $5.7 million in workforce training (WFT) grants, providing for the training of over 5,600 current and newly hired employees at 72 companies across the Commonwealth.

Among those 72 companies participating are four credit unions that signed up for the first-ever credit union consortium grant, secured by the Massachusetts Credit Union League, Inc. through its partnership with Hamilton Cornell Associates (HCA). Select staff members from a cross section of departments of each of these four credit unions – Central One, Southbridge, St. Mary’s and St. Jean’s – will benefit from in-depth lean management training, a proven team-based methodology for improving morale, developing more efficient processes, and building a culture of superior service within each organization and to members.

HCA has worked on individual grants with manufacturing, service industry, and financial institutions for years. Dan Trombley, CEO at City of Boston Credit Union strongly recommended their approach based on his own credit union’s experience. Dan said, “We were extremely pleased with the dedication, professionalism, and enthusiasm of Hamilton Cornell’s training team. More than that, however, they exceeded our expectations by helping us streamline many of our day to day processes as quickly as within the first four weeks. Our staff, members, management team, and directors – every facet of our business – has benefited from our having a better way to do business.”

Since the League and Hamilton Cornell work together to apply for and administer the grants, credit unions are free to participate without worrying about the significant administrative details such as managing the grant and reporting progress back to the state. The grant covers direct training costs as well. Aside from assigning staff members to participate in classes, there is little impact on administrative staff time – and a high return on the investment in participants.

Funding for workforce training grants comes from employer contributions to the unemployment insurance fund. Workforce training grants were established to provide businesses with the means to provide training 10 | centerpoint | winter.2013

that (a) upgrades the skills of employees, (b) provides employees with promotional opportunities, and (c) improves the productivity and competitiveness of Massachusetts businesses.

Consortium grants, which are one of the several types of workforce training grant programs provided by the state, are targeted at training that involves multiple businesses with similar training needs. Collaboration allows those entities participating in a consortium grant to apply for higher grant dollars and to build more in-depth, customized training that can be used by all.

Bonnie Doolin, League senior vice president, said, “The consortium grant concept has felt right since our first conversation with Doug McCaig [president of Hamilton Cornell]. Our members are working together within the industry while strengthening the skill levels within each institution. This is a win for credit unions, their communities, the Commonwealth, and of course, credit union members.”

• Hamilton Cornell (hamiltoncornell.com) is a 40-year-old consulting firm based in Hingham, MA. For more information about this partnership or about participating in a lean management-focused workforce training consortium grant in the future, please contact Bonnie L. Doolin, senior vice president, Massachusetts Credit Union League, Inc., at bdoolin@cucenter.org or by telephone at (800) 842-1242, ext. 321.

Leadership Continuity for All C-Suite Positions

By Scott Albraccio

More than 60 percent of credit unions have a succession plan in place for their CEOs, but the statistic drops off dramatically when it comes to CFO, COO, and CIO positions. An effective succession plan must go beyond designating someone to assume control if your CEO decides to leave or plans to retire. It should be a process that actively grooms top talent across the board and rewards their commitment to the credit union.

Despite the fact that 78 percent of organizations cite management/executive positions as the hardest to fill in the current job market, only 20 to 30 percent of credit unions have succession plans in place for their C-suite executives. It’s clear that credit unions are facing some significant challenges around executive retention and long-term leadership strategies.

Executive compensation is a critical component of leadership continuity. A good plan for leadership continuity should not only offer

continuous education for the C-suite, but also a supplemental benefits program. Most credit unions seek outside expertise to design supplemental benefits programs, which include nontraditional retirement income sources.

CUNA Mutual Group specialists who work with credit union executives to calculate their retirement income typically find that traditional retirement income sources can replace only 30 to 40 percent of a top executive’s working income. The Employee Retirement Income

Security Act (ERISA) and other regulations, for example, limit contributions to 401(k), traditional pensions, and other plans that qualify for tax-deferral status.

A 2012 Aon Hewitt report estimates that someone making more than $150,000 per year who retires after age 60 will require 84.2 percent of his or her final salary in annual retirement income to maintain the employee’s lifestyle. While a publicly traded stock company can fill this gap with stock options – a not-forprofit cooperative must find other solutions.

And, since externally hired CEOs are two times more likely to be released than CEOs who have been promoted from within, addressing at least a piece of this retirement income gap for your leaders-in-waiting is a good way to retain your C-suite when competitors come calling.

A supplemental executive retirement plan (SERP) not only satisfies this critical need, but makes it more expensive for competitors to match or exceed your benefits package. You Continued on page 15

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winter.2013 | centerpoint | 11

A President

Says Goodbye Dan Egan Reflects on

D

an Egan started his credit union career in 1980, and it appears that when he did he found his true calling – if, in fact, longevity and success are accurate yardsticks with which to measure one’s calling. Over the course of the 32 years that Dan spent serving the credit unions of Massachusetts, New Hampshire, and Rhode Island, he made a tremendous impact on the industry by helping these credit unions to better serve their members. His aims were simple and embodied in the mission statement that he so often quotes. The organization that he oversaw exists to: “Preserve, Promote, and Perpetuate Credit Unions.”

His deep and comprehensive understanding of the credit union movement, the credit union business, and the management of trade associations contrasts with the simple mission to which he adhered. Over the years, he applied that knowledge to the development of an organization that manages the Massachusetts Credit Union League, the New Hampshire Credit Union League, and the Credit Union Association of Rhode Island.

Dan is set to begin his retirement at the end of 2013 and, in addition to keeping up with his busy schedule of management duties, board meetings, speaking engagements, and working with credit unions, he has been fielding many calls from his friends wishing him well on his retirement. In the midst of all of this activity, he took a few moments to reflect on his career and speculate on where he sees the credit union movement headed.

CP: How did your career in credit unions get started?

Egan: When I graduated from law school I wanted to be a trial attorney. I accepted a position as an assistant district attorney and prosecuted criminal cases for a year and a half. I found the job, at times, interesting and challenging, but overall the daily grind of the criminal process was frustrating and not as fulfilling as I had hoped it would be. I left the position to become the legal counsel for the Massachusetts Police Chiefs Association. I focused on criminal procedure work, but also became involved in state and federal legislative initiatives. I found the work varied and interesting. A friend of mine in law enforcement took a job with CUNA Mutual Group as a crime prevention/ risk assessment specialist. He told me how great it was to work with credit union people. When an opening for the position of general counsel to the Massachusetts CUNA Credit Union Association came up, he urged me to apply. I did and was ultimately hired. I thoroughly enjoyed the work and the people, but af-

32 Years Ser ving Cr edit Unions

Dan Egan (second from left) joined other members of the credit union community as Governor Dukakis signed a bill supported by the credit union industry.

Navigant President/CEO Gary Furtado, People’s Credit Union President Ellen Ford, Pawtucket Credit Union EVP Bob Andrade, and Dan Egan congratulate Andrade as he receives the Outstanding Service Award.

Continued on next page

winter.2013 | centerpoint | 13

A President Says Goodbye Continued from previous page

From left: State Treasurer Steve Grossman; Dan Egan, newly elected Senator Elizabeth Warren; former FDIC Chair Sheila Bare; and Boston Firefighters Credit Union President Bernie Winne, at Winne’s credit union.

Dan plays softball for Special Olympics Rhode Island.

Members of the first Board of Directors of America’s Credit Union Museum, from left to right: Bill Sinabaldi, Metro Credit Union, Chelsea, MA (then University Credit Union); Ron Hauce, Heritage Family FCU, VT; Peter Kavalauskus, Northeast Credit Union, Portsmouth, NH; Dolly Champey, Seacoast Credit Union, Portsmouth, Dan Egan (center) shares a laugh with Representative

NH; Catherine Przekaza, architect, Catherine Przekaza Design Associates; Dan Egan; Dick Mahoney,

Barney Frank (left) and CUNA President and CEO Dan Mica.

Telephone Credit Union of NH; and Adele Baker, Bouffard Funeral Homes.

ter two and a half years on the job, the League president died suddenly of a heart attack. The board conducted a nationwide search for his replacement and hired me in July 1984.

The second is the creation of the first league management agreement in the country between Massachusetts and New Hampshire in 1985, and the subsequent second such agreement in the country when Rhode Island joined the management structure of the leagues in 1992.

The third is the passage of H.R. 1151 in 1998 and a Massachusetts parity law for statechartered credit unions during that same year.

The fourth is working closely with the chairman of the House Financial Services Committee, Barney Frank, during the debate and development of the Dodd-Frank Act. Although the act certainly was not perfect, since the Congress was forced to adopt the Senate version of the bill in order to assure passage in time for signature by the president at the end of the legislative session, many proposed issues that would have been detrimental to credit unions were omitted from the final bill.

CP: What was the driving principle behind your approach to managing the Leagues?

Egan: My main objective as the president of the League was to utilize the cooperative foundation of credit unions as a basis for better utilizing the limited resources of the Leagues. At the time, credit unions were declining in numbers and very few were being formed. I thought the more we could centralize resources, the better we would be in the long run.

CP: What accomplishments are you most proud of ?

Egan: In the almost 30 years I have been League president, I am most proud of four specific accomplishments. Looking back on them, I hope they will be thought of as my legacy. The first is the unification of the two state credit union trade associations in Massachusetts, which were created as a result of a political disagreement in 1934 at the time of the founding of the Credit Union National Association (CUNA).

14 | centerpoint | winter.2013

CP: What does the future hold for the credit union movement?

Egan: Looking forward, I see a great future for the credit union movement, but it will not be without significant challenge.

As credit unions continue to merge, there is bound to be a greater demand for efficiency

on the CUNA/League system. It is gratifying to see the evolution of the management agreement concept that we implemented in 1985 evolve to a merger of Leagues in the Pacific Northwest, the Southeast, and the Mountain states. The one cautionary note I would sound is that League management agreements should seek to retain the independent identity of the state associations for the purposes of state political, legislative, and regulatory needs. Another reality, which should be recognized and resolved soon, is the need for only one national trade association to represent the interests of all credit unions. The division of scarce resources and potentially conflicting messages to Congress and federal regulators is detrimental to the best interests of credit unions, and only helps the bankers in their efforts to lobby against us.

CP: What do you see as having driven the success of the credit union movement over the years?

Egan: The best characteristic of credit unions is embodied in the many great people who help run credit unions and credit union organizations on a daily basis. Clearly, the thing I will miss most after retiring will be the daily interaction with the League staff, the CUNA staff, the boards of directors of the Leagues I serve,

Vice President Al Gore topped the list of dignitaries at the kick-off to the work on America’s Credit Union Museum.

and the many individuals who have become my close friends in credit unions, leagues, CUNA, and CUNA Mutual over the years. I have benefited from great advice and counsel from many exceptional people in the credit union community. I will cherish the memories of those great people for the rest of my life.

A rare moment when so many League/Association staff pause long enough for a group portrait.

CP: Any future plans that you can share?

Egan: Moving forward, I hope to be involved in organizations that address the needs of people in relation to food, housing, and jobs.

I have learned from my experience in credit unions that cooperation is a powerful tool in getting things done. I hope to participate in organizations that utilize cooperation to better the lives of people throughout our communities.

CP: Many people reading this have known you for a number of years. Is there anything that they might not know about you?

Egan: I have never been shy about expressing my opinions, especially when it comes to Boston sports teams, so there isn’t much more to add. To use the old adage, “what you see is what you get.” However, some people may not realize that in the lineup of top songs in my playlists, you will always find Jimi Hendrix and Johnny Cash. • Leadership Continuity continued from page 11

can design SERPs so they return the credit union’s initial investment and won’t represent a net loss over time. Common SERP instruments include nonqualified 457(b) and 457(f ) programs, and split-dollar life insurance.

These can be set up as “golden handcuffs” that reward executives only when they’ve achieved certain goals for your credit union over a set period of time. Tailor SERPs to your credit union’s needs and budget, too.

Be sure to work with your credit union’s legal

CUNA President and CEO Dan Mica, Dan Egan, CUNA Executive Vice President of System Relations & AACUL Executive Director Susan Newton, World Council of Credit Unions President and CEO Pete Crear, and Service Credit Union President Gordon Simmons at the premier for the 100th anniversary of the first credit union in the U.S.

counsel and with an experienced provider, especially one with a proven track record of creating legally compliant SERPs for credit unions. These types of supplemental retirement plans, along with succession training programs, take time and effort to set up properly. But they’ll transform your credit union from being a training ground for other organizations’ leaders to one with a solid leadership continuity plan.

Good leadership continuity planning also requires a full commitment from your board of directors. It must go beyond approving a general policy to promote from within, and should include a champion responsible to regularly review your

plan, not just during annual strategic planning.

Few volunteer boards have the expertise and resources to design and maintain a succession plan.

Have your human resources executive run the succession plan on a day-to-day basis and regularly report on its progress. Participants should learn what to do in case someone in the C-suite suddenly leaves, or in case you experience an emergency or disaster that requires new leadership.

• Scott Albraccio is a sales specialist manager for executive benefits at CUNA Mutual Group. He can be reached at (800) 356-2644, ext. 665-6542, or scott.albraccio@cunamutual.com. winter.2013 | centerpoint | 15

C r e d i t U n i o n P eo pl e

In Memoriam Lucille M. (Parthenais) Sullivan, age 89, of Chelmsford, passed away in May. Lucille Sullivan was the retired president of Jeanne D’Arc Credit Union, Lowell, MA. Ms. Sullivan began her career, fresh out of high school, as a part-time bookkeeper for a community bank in 1941. Growing in responsibilities in financial management, she became the first full-time employee of Jeanne D’Arc Credit Union as treasurer in 1975. She became the first female president of any financial institution in Massachusetts in 1987 and she retired in 1990.

Charles N. “Charlie” Bolack, founder of the Grafton News and Grafton Suburban Credit Union, North Grafton, MA, among others – entrepreneur, veteran, flag-waver, and friend to anyone he ever met – passed away peacefully on August 21, 2013. He was 87 years old.

The board of directors and staff of the League extend their most sincere sympathies to the Sullivan and Bolack families.

Holy Rosary Credit Union Appoints Brunelle, Checchi Holy Rosary Credit Union (HRCU), Rochester, NH, has announced that Richard Brunelle and Barry Checchi have been appointed to the Holy Rosary Credit Union board Richard Brunelle of directors and Supervisory Committee, respectively.

Checchi and Brunelle will serve a three- and two-year term, respectively, representing the interests of the organization and its membership.

Barry Checchi “We are very pleased to welcome Richard and Barry to the HRCU family,” HRCU President and CEO Brian Hughes said. “I can say with confidence that they both bring impressive credentials that will prove to be beneficial as they serve HRCU and its members.”

Brunelle, a native of Randolph, VT, has been a member of HRCU since 2007 and is currently employed as a senior systems analyst for Computer Sciences Corporation. A past president of the Rochester Country Club, 16 | centerpoint | winter.2013

Brunelle earned a bachelor’s degree from the University of New Hampshire in 1986, and completed his MBA from Southern New Hampshire University in 1994.

“I am excited to be able to offer my background in business, manufacturing, and IT in order to help HRCU continue to grow,” Brunelle said. “I have been a member and fan of credit unions for over 30 years, so I am looking forward to learning more about the operations side of the business.”

Checchi, a native of Beverly, MA, has been a member of HRCU since 2011 and is a graduate of North Shore Community College with an associate’s degree. He is currently retired, but was previously employed by Black & Decker as a product manager. He was also the vice president for Ebtronics Automation, Inc. and United Machine Group, serving on the board of directors for both organizations before retiring.

Aside from his professional work, Checchi has volunteered his personal time coaching youth hockey in Beverly throughout much of his life. He was also one of the founders of the Beverly Youth Hockey program, serving on its board of directors for six years, including a two-year stint as treasurer during that time.

“I’m thrilled to be selected as a member of the Supervisory Committee and very anxious to get started,” Checchi said. “Seeing great potential for HCRU, the decision was easy for me to offer my time and effort as a committee member. I am looking forward to being part of the team.”

Grafton Suburban Credit Union Names DeLong CFO Lloyd Hamm, Jr., president and CEO of the Grafton Suburban Credit Union (GSCU), North Grafton, MA, announced the appointment of Julie DeLong, to the position of chief Julie DeLong financial officer (CFO).

DeLong is responsible for directing all financial and accounting functions, as well as overseeing the information technology and direct operations activities.

“We’re very pleased to have a seasoned professional with Julie’s expertise and talents join the ranks of our management team,” said Hamm. “We’re looking forward to utilizing

Julie’s strong financial acumen to strengthen our institution.”

DeLong has over 15 years of financial management experience, most recently as the CFO at Mass Bay Credit Union. Prior to that, she was the executive vice president at Tremont Credit Union and an auditor with KPMG, LLP. A graduate of Fitchburg State University, she earned her MBA in finance at Bentley University, and is a Certified Public Accountant.

“The staff has been more than welcoming and I’m very excited to be here and work for such a committed and growth orientated organization,” DeLong said.

Shields Promoted to Holy Rosary Credit Union COO Holy Rosary Credit Union (HRCU), Rochester, NH, has announced that Rosemary Shields has been promoted to chief operating officer.

“We are very pleased Rosemary Shields to announce the promotion of Rosemary Shields to chief operating officer,” HRCU President and CEO Brian Hughes said. “Rosemary’s tireless work ethic, leadership, and unquestioned commitment to HRCU make her a very valuable member of our team and now with her new position she will be able to take her vision and passions to the next level.”

“I am excited for the challenges this new position will present,” Shields said. “It will be a great opportunity for me to take on more of a leadership role and help HRCU continue to grow.”

Shields joined HRCU in August 2000 as the branch supervisor for the Rochester location, a position she held for less than a year before she was elevated to branch administration supervisor. Her vast knowledge and varied skill set soon led to her taking on more responsibility in branch operations, as she was promoted to director of branch administration in 2004.

In 2006 she was promoted to assistant vice president of branch administration, overseeing responsibilities directly related to branch operations, teller line duties and responsibilities, while also ensuring member satisfaction through her team. Her role expanded just two Continued on page 18

C r e d i t U n i o n P eo pl e years later, becoming a member of HRCU’s senior management team, as she was named vice president of branch administration. In 2011 she continued to take on more responsibility, and was elevated to vice president of operations.

Shields has more than 36 years of banking experience, including a 10-year stint at Fleet Bank (Boston, Mass.), where she reached the ranks of branch operations manager before leaving the institution in 2000.

Aside from her position at HRCU, she serves on the boards for St. Elizabeth Seton School’s Finance Committee, Strafford County Court Division, and the Strafford County YMCA.

Moisan Joins Grafton Suburban Credit Union as SVP Senior Loan Officer

Karl J. Moisan

Grafton Suburban Credit Union (GSCU), North Grafton, MA, President and CEO Lloyd Hamm, Jr. announced the appointment of Karl J. Moisan as GSCU’s new senior vice president and senior loan

officer.

Moisan joined GSCU in July and is responsible for managing all of the credit union’s lending programs and activities. He has over 29 years of experience in residential, consumer, and commercial lending, most recently with Marlborough Savings Bank.

“We are pleased to welcome Karl to our growing team and look forward to his success with our organization,” said Hamm. “Having a professional of Karl’s caliber and experience join our team adds tremendous value to our organization. We look forward to initiating many new and exciting endeavors in our lending department in the upcoming months.”

Moisan earned the Certified Lender Business Banker (CLBB) designation and graduated from the Stonier Graduate School of Banking at the University of Pennsylvania Wharton School. He earned his bachelor’s degree from Norwich University and is a MBA candidate, attending Isenberg School of Management at UMass Amherst.

Moisan is a member of the board of directors of the Rotary Club of Westborough; a Paul Harris Fellow of Rotary International; 18 | centerpoint | winter.2013

a corporator of the YMCA of Central Massachusetts; Norwich University Partridge Society lifetime member; National Eagle Scout Society member; and served in the United States Marine Corp Reserves. In addition, Moisan is the assistant head coach of the Grafton High School’s Girls’ Varsity Lacrosse team, and is a member of the town of Grafton’s Capital Improvement Planning Committee. He is a resident of North Grafton, where he lives with his family.

“The staff at GSCU has been tremendous and very welcoming,” Moisan said, adding, “It’s great to see local people making local decisions, and I’m thrilled to be a part of the community in which I live.”

Madonia Joins Leominster Credit Union as SVP Lending Leominster Credit Union (LCU), Leominster, MA, announced Craig Madonia has been hired as senior vice president of lending.

Madonia will oversee all commercial, consumer, Craig Madonia indirect, and real estate lending, as well as collections and loan servicing. Madonia fills the position vacated by John O’Brien, who was recently appointed president and CEO. “We are delighted to have Craig onboard at LCU,” said O’Brien. “We are confident that with his expertise in all facets of the lending function, coupled with his excellent leadership skills, he will be a tremendous addition to the management team.”

In addition to the oversight of the lending division and participation as a member of the senior management team, Madonia will also serve on the Asset/Liability, Credit, and New Product Development Committees.

Madonia was previously with Central One Federal Credit Union in Shrewsbury where he was responsible for overseeing the lending functions including commercial, mortgage, and consumer lending programs as well as collections. Prior to Central One, Madonia held lending positions at Barre Savings and UniBank for Savings.

Madonia earned a bachelor’s degree from Fitchburg State University. He also has taken courses at Fairfield University on cash flow, business analysis, and commercial credit. Madonia is a resident of Leominster.

IC Federal Credit Union Welcomes Bujnevicie, SVP of Lending IC Federal Credit Union, Fitchburg, MA, welcomes Brenda Bujnevicie as the new senior vice president of lending. “She will be a great addition to the senior management team,” said Brenda Bujnevicie President and CEO Tony Emerson. “With 31 years in the financial industry, she brings a wealth of expertise and integrity to IC.” Bujnevicie comes with qualifications not only in the lending area, but in operations and compliance. She recently held the position of vice president of operations and compliance at Leominster Credit Union for two years, and prior to that, vice president of lending at GFA Federal Credit Union for four years. Her professional affiliations include the Ashburnham Business Council where she is the current president, and she is also a member of the board of directors of LUK, Inc. Bujnevicie currently resides in Ashburnham.

Jeanne D’Arc Credit Union’s Bisson Selected for Salute to Women Program Jeanne D’Arc Credit Union, Lowell, MA, announced that Anne-Marie Bisson, vice president-financial education, has been selected for induction into the Salute to Women program sponsored by The Sun. Bisson was one of 27 women selected from a group of 300 local leaders who had been nominated for the special recognition in 2013.

The award recognizes women who have made “great contributions to the quality of life where we live and work,” according to Kendall Wallace, chairman of the board at The Sun. Bisson was selected due to her extraordinary efforts as the founder of Catie’s Closet, which provides fundamental necessities to children and teens struggling with homelessness and poverty, as well as her work in helping area residents become better prepared for the future through the financial education programs she manages.

“Anne-Marie is known throughout the community for her dedication to helping improve the lives of others. Anne-Marie is there

when a little girl needs a winter coat, a teenage boy needs clothes for a job interview, a recent immigrant is learning our financial system, or an elderly resident is figuring out their finances after Anne-Marie Bisson a spouse passed away,” said Mark S. Cochran, president and chief executive officer of Jeanne D’Arc Credit Union.

“Whatever the problem may be, Anne-Marie is always willing to offer assistance. We are very proud of her devotion to the community.”

Bisson has been employed at Jeanne D’Arc Credit Union for 23 years and is a lifelong resident of Lowell.

Jeanne D’Arc Credit Union’s Kathryn Dame Elected President of Dracut Rotary Club Jeanne D’Arc Credit Union, Lowell, MA, announced that Kathryn Dame, vice presidentbranch administration, was installed as president of Dracut Rotary for the July 2013 to June 2014 Kathryn Dame year.

During her presidency, Dame is hoping to improve fundraising efforts by introducing new events, such as a comedy night, and to improve fellowship and boost membership by hosting quarterly cocktail party meetings in addition to weekly lunch sessions.

The installation ceremony was held at Four Oaks Country Club in Dracut on July 11.

Dame has been a member of the Dracut Rotary Club since 2005 and served as its treasurer from 2010 through 2012.

Dame has worked for Jeanne D’Arc Credit Union for 18 years in many different capacities, from teller, to corporate training, to her current role in branch administration, where she oversees the six branch offices of the credit union. She is a graduate of UMass Amherst

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for support loan systems and applications; second level support to residential, consumer, and retail loan officers; and regulatory compliance.

“Pam has over 30 years’ experience in mortgage operations and management, and we will be relying on her knowledge and experience to enhance our loan operations and the services we offer our members,” said Ian Lucy, St. Mary’s Bank Credit Union executive director of operations and IT. Ordway served as vice president, processing and underwriting, at Merrimack County Savings Bank for over 20 years. She previously was vice president and senior underwriter at Numerica Savings Bank.

Active in both professional associations and community organizations, Ordway has been involved with Friendly Kitchen of Concord as a volunteer for more than 20 years. She also volunteers for the United Way, Capital Region Holiday Food Program, and New Hampshire Community Loan Fund.

St. Mary’s Credit Union Appoints Fernandez to VP, Small Business Lending St. Mary’s Credit Union, Marlborough,

MA, announced that Armand A. Fernandez of Franklin, MA, has been appointed to the position of vice president, small business lending at its headquarters in MarlborArmand A. Fernandez ough.

Fernandez has more than 28 years of experience in business development and relationship management in the financial industry. He most recently served as vice president, regional small business lender for TD Bank and, prior to that, held the position of vice president, business relationship manager at Rockland Trust.

Fernandez is a graduate of the Consumer Bankers Association Graduate School of Retail & Commercial Bank Management at the University of Virginia. He is also the treasurer of the Franklin Library association. Fernandez is fluent in English and Spanish.

Ziemba Promoted to Triangle Credit Union Vice President Commercial Lending/Business Services John Ziemba, Jr. has been promoted to vice president, commercial lending/business services.

Ziemba has been with Triangle Credit Union since 1991 and has held various managerial positions, including branch manager, business development manager, and most reJohn Ziemba cently, assistant vice president commercial lending. Ziemba’s new responsibilities as vice president will include the management of a team of commercial loan officers and the oversight of the credit union’s commercial loan portfolio.

Ziemba is an Honor Society graduate from New Hampshire. He has been actively involved in the community. He is a past member of the Manchester Kiwanis, former president of the Merrimack Valley Chapter of NH Credit Union League, and is currently serving as vice president of the board of directors for the Front Door Agency (formerly Nashua Pastoral Care Center).

Triangle Credit Union Promotes MacKnight to Vice President Finance/Controller A. Scott MacKnight has been promoted to vice president finance/controller.

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MacKnig ht has been with Triangle Credit Union for 19 years. His responsibilities include financial analysis, forecasting, A. Scott MacKnight budgeting, cash management, and auditing controls for Triangle Credit Union. Scott holds a bachelor’s degree from Franklin Pierce University and an MBA from Rivier University.

MacKnight has been actively involved with the greater Nashua community, including; president of Great American Downtown; past treasurer of Salvation Army of Nashua; past trustee of Hunt Community Building; and mentor for the Academy of Finance.

Save the Dates June 22 22--25, 2014

Bang Wins Wegner Award for Individual Achievement In recognition of her leadership and tireless commitment to the credit union philosophy, the National Credit Union FoundaSarah Canepa Bang tion (NCUF) is pleased to announce Sarah Canepa Bang, president, CO-OP Shared Branching – FSCC, LLC, and chief strategy officer, CO-OP Shared Branching, as the winner of the 2014 Herb Wegner Memorial Award for Individual Achievement.

This will be one of four Herb Wegner Memorial Awards presented at a special dinner hosted by NCUF at the Grand Hyatt Washington on February 24, 2014, which is Monday night of the Credit Union National Association’s 2014 Governmental Affairs Conference.

“One word to describe Sarah is ‘dynamo,’” said John Gregoire, chair of NCUF Wegner Awards Selection Committee and president of The ProCon Group in Madison, Wisconsin.

“Sarah is one of the most impressive, assertive, outgoing personalities in the entire credit union movement. Her energy knows no bounds, helping her become a major contributor to the success of the Credit Unions for Kids program and building shared branching into a powerhouse delivery system.”

•

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C REDIT U NION C A L ENDAR

Special Events

Documenting Your Required Information Security Program

Real Estate Lending Series: RESPA Essentials & Overview

Rhode Island Get-Together December 3................................... Rhode Island Get-Together Spain Restaurant, Cranston, RI

December 11

March 5, 2014

12 Steps to Effective Expense Control

Loan Origination in the Current Regulatory Environment: Improving Compliance, Costs & Turnaround Times

Great New England Credit Union Show April 30, 2014.............................. Holiday Inn, Boxborough, MA

Regulation E vs. ACH Rules: Which One Prevails?

December 12

December 17

Conferences and Conventions

Director Series: Top 10 Questions Board Members Need to Ask Now!

Spring Volunteer Development Conference April 25-27, 2014 ������������������� Chatham Bars Inn, Chatham, MA

December 18 Managing E-Sign, E-Statements & E-Disclosures

March 6, 2014 Comprehensive Notary Training March 12, 2014 Vendor Contract Lifecycle Management: Risk, Compliance, Securing, Terminating & More March 18, 2014

January 8, 2014

Emerging Leader Series: Understanding Asset Liability Management Concepts

Handling Dormant Accounts & Unclaimed Property

March 19, 2014

Massachusetts Credit Union League Annual Meeting and Convention June 22-25, 2014 ............................................ Charleston, SC

January 9, 2014

Your Deposit Member Has Died: Now What?

Real Estate Collections under the New CFPB Mortgage Servicing Rules

March 20, 2014

Fall Leadership Conference October 24-26, 2014 ..........Wentworth by the Sea, New Castle, NH

January 14, 2014

Networks

January 15, 2014

Trust Compliance in Opening Accounts & Lending

December 3 ...................Credit Union Center, Marlborough, MA

Fee Income 2014: Challenges, Issues & What’s on the Horizon

March 27, 2014

HR Network

January 16, 2014

HR Network Meeting December 4 ...................Credit Union Center, Marlborough, MA

Your Loan Member Has Died: Now What?

Chapter Meetings – MA

New Hampshire Credit Union League Annual Meeting and Convention June 6-8, 2014 ����������������������������������������������������������������������� Omni Mount Washington Resort, Bretton Woods, NH

Lenders Network

Compliance Network Compliance Network Meeting December 11 .................Credit Union Center, Marlborough, MA

IRA & HSA Review & Update, Including DOMA Implications

January 22, 2014 Your Loan Member Has Died: Now What?

Your Loan Member Has Died: Now What?

CFO Network Meeting December 12..................Credit Union Center, Marlborough, MA

January 30, 2014

Trainers Network Meeting December 18 .................Credit Union Center, Marlborough, MA

Seminars and Schools Financial Educator Meeting December 5 ...................Credit Union Center, Marlborough, MA Developing Great Managers - Part III of III December 10 .................Credit Union Center, Marlborough, MA

March 25, 2014

Central MA Chapter Chapter Meeting March 12, 2014................................................................ TBD

January 23, 2014

CFO Network

Trainers Network

Flood Insurance Compliance Update: Including New BiggertWaters Rules Effective July 6, 2014 & FEMA Mapping Changes

ACH Specialist Series: Tax Refunds: ACH Postings, Exceptions & Liability February 5, 2014 Director Series: Building a Better Board: Recruiting & Improving Your Credit Union Board February 6, 2014 CFPB Examination Procedures for International Remittance Transfers February 7, 2014

Metro-Boston Chapter Chapter Meeting December 3 .................................. Florian Hall, Dorchester, MA

Pioneer Valley Chapter Chapter Meeting March 11 …………………………Delaney House, Holyoke, MA

Tri-County North Chapter Chapter Meeting

QuickBites

CFPB Examination Procedures for International Remittance Transfers

One-Hour Telephone Conferencing Identity Theft

February 12, 2014

December 17

CFPB Examination Procedures for International Remittance Transfers

Chapter Meetings – NH

Small Credit Union Marketing March 25, 2014

February 13, 2014

Chapter Meetings

Capturing the Mom Market

CFPB Examination Procedures for International Remittance Transfers

December 3 .....................Executive Courtyard, Manchester, NH

April 10, 2014

February 20

Webinar And Webcast Sessions

The ALLL in Troubled Debt & Foreclosed Asset Restructuring

Consumer Debt Resolution Series: Avoiding Liability in the Collection Process

February 25, 2014

December 3

What is That Personal Tax Return Telling Me? Part 2: Schedules E & F

December 10 ...................Danversport Yacht Club, Danvers, MA

Merrimack Valley Chapter

Derryfield Restaurant, Manchester, NH February 11, 2014

Monadnock Chapter Chapter Meetings

Cracking the Code on Risk-Based Examinations: 10 Techniques to Ace Your Next Exam

February 26, 2014

December 12 ...................... Papagallo’s Restaurant, Keene, NH

Essential HR Recordkeeping from Hiring to Firing

April 3, 2014 ..........................NGM Employees FCU, Keene, NH

December 5

February 27, 2014

Managing Day-to-Day ACH Risk

Creating a Social Media Policy & Strategy That Everyone Can “Like”

December 10

March 4, 2014

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