The Carer Digital - Issue #185

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W W W T H E C A R E R U K C O M THECARERUK THECARERUK Issue 185 THECARER UK F O R N U R S I N G A N D R E S I D E N T I A L C A R E H O M E S A social care champion said care homes in Wales felt they were caught up in a nightmare experiment when Covid struck in 2020 According to Mary Wimbury, the Covid inquiry had flagged up once again that Wales and the rest of the UK was under prepared to deal with a pandemic She was speaking after the UK Covid-19 inquiry moved to Cardiff to scrutinise the Welsh government s handling of the emergency In the early stages , said Ms Wimbury, protecting the NHS had been treated as the paramount priority while social care hadn’t been given enough consideration One of the catastrophic consequences was that admitting untested hospital patients into care homes had in some cases led to the virus spreading rapidly leading to the deaths of many vulnerable elderly residents (CONTINUED ON PAGE 3 ) Covid Experiment “Nightmare” in Welsh Care Homes As Unpreparedness Revealed


I am away at a tradeshow this week so a little shorter comment piece than usual!

I was contemplating delaying this week s issue until after the Chancellor s budget which is about to get underway, but experience tells me one thing never mess with deadlines!

But do watch our website - www thecareruk com - we will have the latest about the budget its impact on social care and comment from leading industry spokespeople and organisations

The Covid-19 pandemic fallout has as if we needed reminding, wreaked havoc worldwide, presenting unprecedented challenges to healthcare systems globally

Here in the UK, the impact of the virus has been particularly profound, with each nation grappling to manage the crisis effectively Wales like the rest of the UK found itself navigating uncharted waters with the emergence of this new virus However recent revelations about the release of untested patients into care homes during the height of the pandemic have sparked great concern and demands for accountability

As we continue to grapple with the aftermath of the Covid-19 pandemic, inquiries are well underway to understand the handling of the crisis and to learn lessons for the future

In Wales one of the most alarming revelations to emerge is the decision to release untested patients into care homes, a move that has been described as reckless and potentially contributing to the spike in infection rates and deaths among the vulnerable residents

It must be acknowledged that the emergence of a novel virus presented immense challenges for governments and healthcare systems worldwide The entire nation was unprepared for the scale of the crisis and the devastating impact it would have on the most vulnerable members of society

However the decision to release untested patients into care homes where the virus could easily spread among residents was an act of folly that cannot nor should be excused

As inquiries into the handling of the Covid-19 crisis continue it is essential that accountability is upheld We must have confidence restored in those we charge to protect us The decision to release untested patients into care homes must continue to be thoroughly investigated Furthermore the inquiry must make it a priority to force the government to implement drastic policies to protect the nation's most vulnerable in the future

The Covid-19 pandemic has exposed the vulnerabilities within the governments policy towards the social care system which as our lead story confirms was “experimental” which became a nightmare

I have often referred to a seminar I sat in in 2021 where care providers managers and their frontline staff heartbreakingly described their experiences, many in tears as they recalled the desperate fight to care for residents and many at personal sacrifice

Which is why it was so important to lead with the views and concerns of a front-line social care champion who experienced first-hand the crisis operators faced so thank you Ms Wimbury for sharing your thoughts and experience with us

Please do check out pages 8-9 of this issue for news of The Carer s new recruitment website - recruitment thecareruk com


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Covid Experiment “Nightmare” in Welsh Care Homes


In the three-year period from January 2020 there were nearly 1,500 excess deaths in care homes in Wales

The lack of a rigorous testing regime early on and shortages of personal protective equipment like face masks, gloves and aprons had contributed to the problems

On the other hand the Welsh Government had adopted a more cautious considered approach than the UK Government and only announced new infection control measures when the necessary infrastructure had been put in place

Financial support provided by the Welsh Government for the social care sector was also significantly higher in Wales than in other parts of the UK


Ms Wimbury said: “During those early weeks we were talking to our counterparts in care associations across the United Kingdom and I think all of us felt the focus was very much on the NHS and there wasn’t sufficient focus on care homes in particular

“We felt more planning could have been done in advance in relation to the different types of pandemics and how we would react to them

It s definitely the case we were pressing for testing in particular for people being admitted to care homes from hospitals before that was implemented

“While testing was announced earlier in England but we were also hearing from counterparts in England was that although it had been announced it wasn t necessarily happening on the ground because the infrastructure wasn t there

“One of the differences we saw during the pandemic was that Welsh Government wanted to get the logistics in place before announcing something

Testing was absolutely crucial and what we were hearing from members across Wales in the early days was that they were being put under pressure by the NHS to admit people without testing

We know that testing would have helped but we also know that in the early stages when people were incubating Covid they wouldn t have necessarily tested positive It would have helped in some cases but not in all of them

“At the time it felt very much like we were living in an experiment and we were finding out about the disease as we went along

“It was the sector s worst possible nightmare because the virus was most dangerous to frail elderly people ”

“We started asking questions in February 2020 about preparations in terms of the care sector and it became clear in the early days of the pandemic in the March that we needed an extension of testing and access to sufficient PPE for staff working in the social care sector as well as funding to implement the infection control measures that were necessary ”

There were gradual steps as different measures were introduced Initially we go the extension of testing for new admissions to care homes and for symptomatic care home residents ”

At the start there was a rule that you could only test five people in a care home and once you had five tests you couldn’t have any more Clearly, that didn’t make sense going forward ”

Then we moved on to testing all staff and residents when there was an outbreak and finally to all residents and staff being tested regularly ”

“What the inquiry gives us an opportunity to do is to think about what could have been done better in advance so that heaven forbid if we were to have another pandemic in future we can be better prepared


As providers laid bare the lack of preparation for the pandemic the Covid inquiry heard this week that Covid was not the top priority for the Welsh government in early 2020

Mark Drakeford, the First Minister of Wales, said in written evidence to the UK Covid-19 Inquiry that the virus was not treated as the most pressing concern in the country in January and February 2020

The First Ministers written evidence was raised by lead counsel Tom Poole KC, at a hearing earlier this week during questions to Dr Andrew Goodall who led the Welsh NHS through the pandemic

Mr Poole said: “Would it be fair to say that these planning assumptions were simply not taken seriously enough at this point in time and it wasn t until you get into the early weeks of March that things really started to happen in Wales?

Dr Goodall replied that they were “mobilising various actions” early on in the pandemic but accepted there was a change in our response in Wales in the last week of February 2020 and early March


It was also emerged that the Welsh Government implemented a policy to transfer elderly patients from hospitals to care homes during the pandemic without a test

Testing for care home residents and staff in Wales, irrespective of whether they had symptoms, was not announced until the 16 May 2020

Data shared with the inquiry revealed that 1,729 hospital patients were discharged into care homes between the start of March and end of May 2020

By the end of June 81 had died from Covid most of whom were not tested

Wales' most senior public health official faced questions about the policy which he signed off as he gave evidence at the hearing


Sir Frank Atherton said that in April 2020 the Welsh government had become “very anxious” about hospitals filling up and falling over in Italy and wanted to avoid the situation arising in Wales and in the UK

Mr Atherton said the decision to discharge untested patients to care homes had not been easy but the common view was that care homes ought to be able to manage cases of infectious disease by isolating people within there”

Adding : Now these were difficult choices but they were not easy choices and the alternative of keeping everybody from a care home in a hospital setting would have led to negative consequences in a different direction

The UK Covid Inquiry will continue to hear evidence in Cardiff for the next two weeks


How to Support Your Sponsored Care Workers and Limit the Risk of Exploitation

dependent family members to the UK may mean fewer overseas nationals seek sponsorship in the UK

Proponents will of course say the government s tough approach to immigration compliance is necessary to drive down overall migrant numbers

Regardless of opinions, employers need to ensure they are complying with legal requirements and realise that overseas workers may need additional support as they are in a strange country with different customs and working practices, and English is unlikely to be their first language Good governance and employee relations can have a demonstratable impact on reducing the risks of exploitation during an overseas worker’s engagement

So what is the legal position when employing overseas workers? Employers need to think about both immigration law and employment law which may seem contradictory

All UK employers need to conduct right-to-work checks, both for UK and overseas nationals, and understand the conditions attached to visas that allow work in the UK including Student Visas and Graduate Visas


Employers wanting to sponsor overseas nationals on Health and Care Visas must apply for, and hold a sponsorship licence This licence is a valuable asset for employers that would otherwise struggle to fill vacancies and/or be subject to significant agency costs but due to a sponsor s ongoing compliance duties it is also a significant responsibility Employers should conduct a comprehensive review of their sponsor licence use, in addition to right-to-work practices, as even “minor” breaches can undermine the trust placed in an employer under the sponsorship system

As the Health and Care Visa is tied to a specific employer workers need to seek new sponsorship and apply for a new visa if they want to leave their sponsor and change employer In my experience this requirement is not well understood or followed This can leave sponsored workers working illegally for other employers if they are unable to work enough hours with their sponsor It is this non-compliance that the Home Office is seeking to crack down on The recent case of Prestwick Care Ltd should act as a cautionary tale for employers that do not wish to lose their sponsor licence and subsequently their sponsored workers

Prestwick Care Ltd sponsored 219 health and care workers across several homes in the North-East In October 2022 the Home Office conducted a sponsor compliance visit during which they highlighted several instances of failure to comply with sponsor record keeping and reporting duties constituting a lack of employer oversight

The company s sponsorship licence was revoked despite the commercial impact on the business the effect on the delivery of health and care services to the wider community, and the impact losing their jobs had on individual workers who had moved to the UK on the basis of this


Yourself With People Who Make You

Smile,” Advises Centenarian Braintree Care Home

Resident an International Women’s Day

and raised in Standford-le-Hope in Essex Her father served in the RAF, whilst her mother looked after their five children and managed the family home Kitty was the youngest of her siblings and grew up with two brothers and two sisters She recalls having a happy childhood and being close to her parents

At the age of 14 Kitty left school and headed for London where she taught herself shorthand When World War II started Kitty worked at the Thames Board Mills, in Purfleet, after the company she had previously worked for was bombed I remember the sirens going off and having to run down a load of

stairs to go underground ” said Kitty

Kitty was part of the Girls Friendly Society and would serve tea and cakes to soldiers every Saturday during the war She loved being part of the group and felt very proud She was also an active member at her local church My faith is still very important to me ” she says Later Kitty married her husband Richard and moved to a cottage on a farm in Orsett where she discovered a love for horse riding Together they had two children and, today, Kitty has five grandchildren and two great-grandchildren Kitty says she was lucky that her husband was the son of a farmer; he did not have to go to war, but stayed and managed the farm

Nowadays Kitty is a well-loved character around her care home Prince Edward Duke of Kent Court and enjoys taking part in various activities She encourages younger generations to: “Always be truthful No matter what you must be truthful because that s all that matters and it is the way of life

PAGE 4 | THE CARER DIGITAL | ISSUE 185 Are you employing or looking to recruit foreign workers to plug a skills gap or address staff shortages within your organisation? Would you like to know more about the current challenges and changes relating to sponsorship that affect the care sector – and importantly how to best manage these? In this webinar Fozia Iqbal Senior Business Immigration Solicitor at Harper James will cover the following issues – all in the context of the care sector: An introduction to recruitment and staffing of foreign workers Sponsored Skilled Worker visas – key challenges and developments in the care sector • Immigration rule changes in 2024 – including changes regarding dependants CQC requirements shortage list exceptions salary thresholds increased fees and penalties • UKVI scrutiny – increase in compliance audits, documentary evidence requests and delays Best practice to manage sponsorship in this climate and stay compliant This webinar will help owners managers HR and recruitment professionals directors and C-suite in the care home sector better understand the current challenges and upcoming changes relating to employing overseas workers There will also be a chance for Q&A at the end of the session Please click here for more information and to register for our free webinar Webinar: The Challenges of Employing Foreign Workers in the Care Sector Date & time: Tuesday 19 March 2024 | 1:00 PM - 1:45 PM GMT Up and down the country, employers in the care sector are facing chronic recruitment problems potentially leaving elderly and vulnerable people without much-needed support Despite the Government s “hostile” stance on immigration employers are understandably turning to overseas nationals to fill the jobs often overlooked by the homegrown workforce The result is that despite caring being an immensely rewarding profession, the care sector sponsors the majority of all overseas workers in the UK In recognition of skills shortages, health and care workers have been exempted from planned hikes to the minimum salary threshold for Skilled Workers Visas However the Home Office is committed to an immigration enforcement drive in order to crack down on abuse within the sector Care operators should therefore expect to be subject to greater scrutiny with a higher risk of fines licence suspensions and revocations in 2024 Additionally, visa reforms including newly arriving health and care workers no longer being allowed to bring
risk care
their sponsorship licence
ensure they comply with the National Minimum Wage Act
To avoid significant
and operational
operators should
training including on the
management and use of
and employers need also to consider their employment law duties, employee relations and the risks of exploitation For example employers should
with overseas nationals and the complexities
the UK
sponsorship system
business in the care sector This
detract from essential strategies to support training recruitment and retention of British workers within this area however the scale
the skills shortage within care means overseas workers provide a necessary cushion
transition within the sector
is an inevitable part of
should not
for any long-term
King LLP ( Centenarian care home resident Kitty Ockendon has shared her life advice with women to celebrate International Women’s Day Enjoy yourself; that is the most important thing says Kitty who turned 100 on 15th January at RMBI Care Co Home Prince Edward Duke of Kent Court in Braintree, Essex “Life is meant to be lived, so live it, but do be careful along the way Kitty was born
Lawyer at Stone

CAMPAIGNERS called on the Chancellor to stop thinking about tax cuts and start thinking about caring for the oldest and most vulnerable

Ahead of Wednesday s Budget, the Independent Care Group (ICG) said it was time to properly fund social care and help those who need support ICG Chair Mike Padgham said

“Nobody wants to pay too much tax, but there is a tipping point where we have to stop looking at tax cuts and lowering public spending and start thinking about those vulnerable people who aren t getting the care they need

We know we are in an election year but for once the Government should concentrate on investing in services people need rather than any short-term political gain from headline-grabbing tax cuts

“The social care sector has suffered cut after cut to its funding over

the past 30 years and now it is at the point where it is failing to support those who need it most

We call upon Jeremy Hunt to resist the temptation for tax cuts and instead look at enabling local authorities to invest in the local delivery of care to their most vulnerable people

“He will probably not need reminding, but when Jeremy Hunt was Chair of the Health and Social Care Committee he said social care needed an extra £7bn a year just to stand still It is time to start delivering on that

Mr Padgham said local authorities who commission care from providers had seen their budgets cut savagely in the past three decades This had meant they were commissioning less care and also squeezing down on the price they pay in fees to providers

This results in care providers handing back delivery contracts and in the worst cases, ceasing to operate at all,”

Padgham added At the same time a lack of proper funding is exacerbating the worst staff shortages the sector has ever seen with 152 000 vacancies across the country

We have to see some changes otherwise more and more people will go without the care they need – be that care in their own home or in a care or nursing home We already know 1 6m people can’t get the care they need – that

number will inevitably rise as local authorities cut spending on care and providers reduce delivery or exit the market ”
costs including the cost of implementing a bigger-thanexpected increase in the National Living Wage, are heaping further pressures on providers The ICG is campaigning for social care reform to be included in the main political parties manifestos ahead of the next General Election It wants to see fresh thinking on social care reform, the creation of a National Care Service and better funding into the sector so that social care workers can be properly paid The number of people aged over 65 will rise from 10 5m to 13 8m by 2035 and the sector will need an extra 480 000 people in the social care workforce to provide care to meet extra demand THE CARER DIGITAL | ISSUE 185 | PAGE 5 Forget Tax Cuts And Help The Vulnerable Chancellor Urged A community defibrillator has been installed in Falmouth thanks to a social care provider Methodist Homes (MHA) run MHA Langholme in Falmouth and have installed a defibrillator to be used by the community in the grounds of the home The defibrillator will be accessible for anyone in the area needing to sue it and will require a code form the emergency services to activate it MHA are hoping to install defibrillators across all their homes The home provides residential and residential dementia care for 40 residents Maria Browne home manager said: This is a brilliant initiative led by MHA and something that will benefit so many people Here at MHA Langholme working with and supporting the community is something we are always keen to do, and this is just one example of this “Recently we also unveiled a words of wisdom bench which contains quotes from residents and has become the talk of the town with onlookers and members of the community taking a big interest in it “The defibrillator is registered with the emergency services and will require a code from them when someone needs to use it We have two in close proximity now in Falmouth and I think it s a great asset to the area “A defibrillator can be lifesaving and to enable not just our staff residents and family members but also our community members to have access to something which can potentially save their life is always a good thing Community Defibrillator Installed Courtesy of Falmouth Home

Responding Social Value Questions in Social Care Tenders: A Challenge That Can Be Overcome!

With Social Care NHS contracts across the UK becoming increasingly competitive scoring well in the ‘Social Value’ criteria of the evaluation criteria is fast becoming the difference between winning and losing a tender or bid

Questions on Social Care reflect a growing emphasis on not just the economic value of a contract but also on its potential to generate positive social, environmental, and economic outcomes Despite their importance many social care companies struggle to articulate their social value proposition effectively leading to the loss of contract they otherwise had the experience and expertise to secure


The social value model adopted by the UK government in procurement emphasizes five key areas: fighting climate change, equal opportunity wellbeing community prosperity and innovation A thorough understanding of these areas is crucial To secure a bid Social Care companies need to clearly indicate how your service delivery will address these aspects showcasing your commitment to creating a positive impact beyond the immediate scope of work


Putting the time and effort into developing a unique social value proposition is critical When developing a response you need to ask yourself:

What can we do differently to create social care value?

• What targets can we develop and are they achievable?

How will your initiatives create social value?

Putting in the extra effort to research the tendering authority s social values priorities, and aligning their social value response to these objectives is critical to Social Care companies scoring well


The reality with a responding to a question on value is that any competitor makeup and write any claims they want to with respect to environmental, social and economic initiatives To ensure Social Care companies score well and write a quality response they need to support their claims with evidence is critical This could include data from previous projects, testimonials, or case studies demonstrating your organization s track record in delivering social value Quantitative data such as the number of apprenticeships created or the percentage reduction in carbon emissions is always persuasive as readers increasingly see through written statements


Social Care companies are increasingly leveraging on their level of engagement and collaboration with local stakeholders Putting in the work prior to tender submission to engage with local community organisations, businesses and other stakeholders is critical for a successful bid This enables you to provide proof that the company have started to engage with the local community and that the company is already making progress in achieving your proposed objectives Coupled with a comprehensive plan for continued community engagement it demonstrates that the company has a plan has made initial contact and has the intent to ensure the downstream economic social and environmental benefits of the contract flow through to the community you propose to operate in


The impact of your social value initiatives must be measurable Outline how you will monitor measure and report on the social value you create You need to set targets that are measurable and include your proposed metrics for measurement This shows to the tendering authority that you will be accountable and that the benefits of your social value will be tangible


This applies to all areas of the tender or bid and responses to Social Value are nothing different If your organisation supports charities and has a range of environmental initiatives it s not good enough to simply cut and paste these initiatives into your response This practice often results in a low score even if the initiatives are outstanding You need to tailor your response to the specific contract and ensure the initiatives are locally focused Take the time to understand the tendering authority s specific social value objectives and customize your proposal accordingly This level of customization not only demonstrates the organisations commitment but also its ability to deliver services that are finely tuned to the authority s goals


Continuous improvement is a big area many Social Care (and other Domiciliary care companies) forget to cover Social value creation is an ongoing process, and your organization should be committed to learning, adapting and enhancing its social value contribution over time Outline any plans for feedback mechanisms learning opportunities, and adjustments to your approach based on performance data and stakeholder input

A quality Social Value response can help you win!

Scoring well in social value questions in social care tenders requires a well thought-out evidence-based approach is tailored to the objectives of the tendering authority By putting time and effort into this part of the bid, Social Care companies can edge-out competitors who have a similar service offering and don’t put in the time and effort to Social Value Social Value often represents up to 10% of the evaluation criteria

PAGE 6 | THE CARER DIGITAL | ISSUE 185 H.W.Pickrell Ltd Best prices paid all ages & condition Large stock of new & used accessible minibuses Gardiners Lane North, Crays Hill, Billericay, Essex, CM11 2XE Mobile: 07860 894 331 • email: Telephone: (01268) 521033

Landmark Review Calls On Employers To Boost Support For Autistic People

A bold new government-backed review has set out a vision for workplace culture changes to support autistic people to start and stay in work

DWP figures show only around 30 percent of working age autistic people are in employment compared with half of all disabled people and 8 in 10 non-disabled people despite the majority saying they would like to be employed

Commissioned by Secretary of State for Work and Pensions Mel Stride and led by Sir Robert Buckland KC the Review s 19 recommendations for businesses and government include:

signing up for the Autistica Neurodiversity Employers Index to access guidance on designing inclusive processes and procedures encouraging career progression by developing packages of training focused on autistic staff

• improving recruitment by ensuring careers advisers can provide appropriate advice to autistic jobseekers supporting autistic people who are already in the workplace by producing autism design guides to create appropriate premises furnishings and equipment working with software suppliers to develop IT systems that meet autistic people s needs

The Buckland Review of Autism Employment was supported by charity Autistica and includes the views of hundreds of employers and

autistic people

It sets out how businesses and government can work together over the next five years – whether that is showcasing the successes of autism employment, developing pilot programmes in national and multinational companies or providing tailored support for autistic staff at work

Secretary of State for Work and Pensions Mel Stride MP said:

I want autistic people to have every opportunity to benefit from work and recognise that businesses and government must come together if we are to create the cultural change needed to move the dial

"Backed by the extra employment support provided through our £2 5 billion Back to Work Plan this report provides employers with practical and inexpensive steps to open up workplaces to autistic people boost employment rates and above all change autistic people’s lives "

Minister for Disabled People Health and Work Mims Davies MP said:

"There are so many benefits and positives autistic people can bring to the workplace and this is matched by what employment can bring to them We must make sure they get the work opportunities they want and deserve

Care Home Residents Test Out Their Bread Making Skills

Marvellous Bindura General Manager said “It is lovely to see our residents enjoying activities that enrich their lives for some it brought back memories of when they baked and for others it was something new for them to try To see the engagement of on the faces of the residents was heart-warming”

Our varied life enrichment programme keeps residents active and provides a daily choice of engaging physical, mental and spiritual activities tailored to residents’ interests and abilities

"This welcome and important review will help ensure autistic people can thrive and progress in the labour market I am keen employers get behind these recommendations, and partner with us to truly make our workforce more inclusive and welcoming

THE CARER DIGITAL | ISSUE 185 | PAGE 7 The residents at Elm Bank care home in Kettering got creative with testing out their amazing bread making skills We all understand the importance of life enriching activities for all our residents here at the home Many of the residents at Elm Bank would have created delicious homemade bread back in the day for some it was a first It was an afternoon of mixing and kneading with flour and herbs and some tantalising toppings Chef Jo was delighted to bake up the creations for all to enjoy
PAGE 8 | THE CARER DIGITAL | ISSUE 185 Introducing The Carer Recruitment Your Premier Destination for A dult
Solutions! We are thrilled to announce the launch of THE CARER Recruitment, the latest addition to our growing portfolio! As the leading UK residential and nursing care/adult social care publication we understand the pressing need for effective recruitment solutions in the face of ongoing challenges within the sector WHY THE CARER RECRUITMENT? Unparalleled Reach: THE CARER stands as the UK s popular and must read adult social care publication boasting a vast offline and online readership With our new recruitment platform, we extend our reach even further, ensuring your vacancies are seen by a targeted audience consistently across print digital website and social media channels Tailored Solutions: Say goodbye to recruitment headaches! Our userfriendly platform offers cost-effective solutions tailored to meet your hiring needs Whether you're a small care home or a large healthcare organization, we ve got you covered Seamless Interaction: At THE CARER we pride ourselves on our exceptional relationship with our readership With THE CARER Recruitment expect seamless interaction and support throughout the hiring process ensuring a smooth and efficient recruitment journey for both employers and candidates alike In the face of the ongoing crisis in adult social care recruitment The Carer offers a streamlined and cost effective solution to meet your staffing needs Join us in revolutionizing the way you hire in the adult social care sector! Visit our website now to learn more and get started Together let s shape the future of adult social care recruitment! Warm regards The Carer Team recruitment thecareruk com There were plenty of celebrations at a Workington home following the 67th wedding anniversary of one of the residents Kathleen Brannon lives at MHA Amathea and celebrated her wedding anniversary with her husband David at the home The couple married in 1957 after David who was originally from the Northeast settled in Cumbria as an evacuee during World War II They met not long after the War and have one daughter Claire The home decorated one of the lounges for the pair and arranged for afternoon tea and cake with an anniversary cake being prepared by kitchen staff Sharon Clarke, activity coordinator said: “Kathleen was thrilled when she saw what was arranged for her “We were so happy to be able to celebrate her big day and it was amazing to see her reaction as it was a surprise for her Her two sisters who have always played a big part in both their lives were also there and it was such a nice atmosphere “Our residents were also part of the celebrations, and everyone had a great time Since Kathleen has moved into the home David has been a face we see several times a week and it's adorable how much love and affection they have for one another On the day of the party Kathleen kept telling us she loves the bones off him and they are such an amazing couple David recently donated some money to our amenities fund and he really is a huge part of our home ” “I Love The Bones Off Him” Says Resident At Workington Home Who Celebrates 67th Wedding Anniversar y
Social Care Hiring








“Gaping Chasm” In Social Care Funding Warns MHA

“The sector has reached a crisis point There are nearly half a million people waiting to be assessed and

estimated 152 000



vacancies in the sector Local authorities are falling into bankruptcy NHS waiting

people are

often not getting the choice and quality of care they deserve We know that fixing these problems will require significant investment and that whoever forms the next government will need to increase funding in an affordable and manageable way But this does not prevent the main political parties from demonstrating that they understand the sector s needs and are willing to

Care Home Stars Nicole And Sioned Hailed As Role Models

Two young women from Gwynedd have been hailed as role models after rising through the ranks to top jobs at a care home

Nicole Davies 27 and Sioned Jones 26 signed up with the Step into Care programme which was run by the Pendine Park organisation in partnership with the Prince’s Trust nearly eight years ago and have never looked back

They completed a three-week course which included a week’s work experience at Pendine s Bryn Seiont Newydd in Caernarfon which specialises in dementia care

Nicole has now been promoted to head housekeeper at the home and Sioned is responsible for health and safety there

The pair received glowing praise from Julie Morgan MS the Deputy Minister for Health and Social Services during a visit to Bryn Seiont Newydd when she revealed they had met before She said It s been great meeting staff who are committed to delivering such important services Seeing Nicole and Sioned, who I met when they were part of the Prince’s Trust scheme has been inspiring and reminds us all that social care is a rewarding career where you can develop and progress

“They’ve been nurtured given great training and are doing an excellent job They came here on work experience and found a great

career they feel passionate about

“It’s lovely to see young people flourishing and being so fulfilled ”

Bryn Seiont Newydd manager Sandra Evans said Sioned and Nicole had slotted perfectly into the day-to-day life of the care home from the day they started

We are very proud of both Sioned and Nicole The residents at Bryn Seiont Newydd have benefited from the efforts they have made to make the best of their careers They are excellent workers and as time has gone by, they have really blossomed and put in the effort to be promoted to the posts they hold here today

Pendine Park owner Mario Kreft MBE added the company are committed to supporting people of all ages coming to work in care and support the Prince s Trust and the truth about youth project

Mr Kreft said: “Of those taking part in The Prince’s Trust scheme we have conversion rate of more than 50 per cent into employment and Nicole and Sioned are shining examples of what you can achieve They re great role models

We are very proud of the training and personal development programmes we have created It is something we have been doing for more than 20 years so we can provide high quality care with the emphasis on the long-term wellbeing of our residents and staff ”

There’s a gaping chasm between government funding for social care and the cost of providing care, MHA Chief Executive Sam Monaghan warned, ahead of todays budget The Chancellor cut National Insurance contributions as the country prepares for a general election later this year Som said: In reality we re not expecting this shortfall to be addressed when the Chancellor outlines his Spring Budget this week ” “But what we do want is for all political parties to present a credible, sustainable plan to put to voters ahead of the next General Election This is why we ve been asking our supporters to write to their local MP to ensure social care remains high on the agenda ”
tackle its
head on We ll wait and see what today brings

Digital Transformation

Friend Or Foe For The Private Healthcare Sector?

Around the globe the healthcare sector is facing increasing headwinds Ageing populations and the increased prevalence of chronic illnesses are putting a strain on public health services Meanwhile, the private sector needs help with recruitment, talent retention global supply chain pressures and rising costs The situation has necessitated a greater emphasis on HR to ensure that the onboarding process for new employees is swift and comprehensive Team members should be happy feel sufficiently rewarded and be given every opportunity to develop their skills

At the same time the sector is undergoing a pandemic-catalysed digital transformation journey, particularly as digital maturities in AI emphasise data collection for analytics and early diagnostics Alongside securing data, cybersecurity is becoming a growing priority for HR professionals as many malicious attacks on healthcare providers require watertight data storage methods and payroll processes

When done right technology plays a big part in helping HR teams drive efficiencies in these processes while remaining cognisant of the potential dangers CUT

From highly qualified healthcare professionals to a diverse pool of support workers practices need to

care An excellent place to start is by dramatical-

as they not only slow down workflow but can also

touchpoints create a greater possibility of human error

Through the implementation of integrated HR, payroll and finance platforms, MHR has calculated that healthcare organisations with 1 000+ employees can expect a 5-year net saving of up to £524 682 which could be redirected towards adding value to employee and patient support From ease of access and having documentation stored in one centralised location to streamlined recruitment and payroll processes there are avenues across the organisation that can be made more efficient through digital transformation With rising costs for care and consumables implementing time-saving technology is one avenue to save money without cutting deliverables or sacrificing the quality of care


Secure and efficient payroll solutions also have benefits for employee retention and satisfaction levels As the cost-of-living crisis continues to put pressure on pay packets companies who can provide accurate and

on-time payroll solutions will be popular amongst employees who are seeking to minimise their financial stress Respondents to an MHR survey on why employees are paid incorrectly found that 50% of cases are impacted by errors when manually inputting data 48% are affected by errors when running different reports and piecing data together and 30% are hindered by using paper formats

To rectify this, HR providers should turn to automated processes, which not only save processing time and improve accuracy but can also keep on top of compliance and reduce payment risks One development in payroll technology is real-time payroll engines which eliminate the peaks and troughs faced by payroll teams allowing healthcare providers to minimise time spent on administrative tasks and reducing pressure on employee capacity


The Priory Group is the leading independent provider of behavioural care in the UK, supporting the needs of more than 30 000 NHS and private patients every year with healthcare adult care services education and children s services Senior managers at the organisation understood that processes needed to be consolidated on one platform giving them the flexibility suitable for modern working practices and reducing the costs of administering The Priory’s complex range of multiple employment contracts In addition to increasing automation in payroll and improving controls around annual pay award processes, The Priory Group also wanted to see efficiency gains on the HR front It sought improved workforce efficiency through comprehensive performance reviews to boost employee retention improve data quality and reduce the cost of mispayments

After examining the market and going through a tender process, MHR was selected as the supplier to assist The Priory Group in achieving its payroll and HR aims, with the cutting-edge iTrent platform as the solution iTrent offers a modular-based platforms and core iTrent modules in HR and payroll (including GDPR) were implemented along with performance management succession planning recruitment health and safety and disciplinary and grievance

The system now supports 20,000 employees in all areas of the organisation, clinical and administrative Workflow was streamlined, and payrolls were processed swiftly and accurately for all employees, as automation tools removed human error The Priory also uses iTrent module functionality to improve employee performance and job satisfaction through regular reviews that identify development and promotion opportunities

In an industry where the quality of employee performance has a direct effect on patient wellbeing and clinical outcomes it s evident that digitally-streamlined payroll and HR solutions can have a transformative impact on performance and efficiency for patients and employees alike

Handmade Theatre Brings Joy and Creativity to Braywood Gardens Residents

In a blend of music arts and community spirit Handmade Theatre an organisation known for their exceptional support through creative endeavours has been gracing Braywood Gardens care home in Nottingham with their heartwarming performances Handmade Theatre has become an integral part of the Braywood Gardens community, leaving a trail of smiles and memories that resonate long after the performances

Handmade Theatre, renowned in the Nottingham arts scene, stands out for its commitment to supporting individuals in the community through engaging acts of music and arts Their team a beacon of support and encouragement crafts shows that add a touch of authenticity to the lives of the community they serve

For the past two months Handmade Theatre has been lighting up Braywood Gardens with their uplifting performances made possible through generous funding The organisation provides everything needed for the sessions, allowing residents and staff to simply enjoy the fun-filled moments created by the talented and supportive team

The latest session on Wednesday 21st February showcased the musical talents and arts & crafts of Handmade Theatre Residents were treated to a delightful sing-along, and the joy reached new heights when they discovered their radiant smiles featured

on the front page of Handmade Theatre’s new sing-along books

Maisy Norrish Wellbeing Lead at Braywood Gardens expressed the staff s joy stating “We were thrilled to see our residents’ bright smiles featured on the front page of Handmade Theatre s sing-along book It s a testament to the wonderful moments and friendships that have blossomed during their engaging sessions

The Handmade Theatre sessions have proven to be transformative for the residents fostering a sense of excitement that lingers between visits Residents actively participate in singing dancing and even solo performances showcasing newfound confidence The arts & crafts sessions that follow are a testament to the creativity and joy these interactions inspire Maisy continued, “The love and energy shared during Handmade Theatre sessions have been captured in these sing-along books allowing others to witness the beauty of connection through music and arts We hope our photos inspire others to embrace the power of music and arts in lighting up rooms and creating beautiful smiles regardless of age ”

Braywood Gardens looks forward to the ongoing collaboration with Handmade Theatre as the sing-along book takes its uplifting journey through other homes and the wider community, spreading the message that music and arts know no age limits

Important - Health and Safety Matters

PAGE 12 | THE CARER DIGITAL | ISSUE 185 The National Association for Safety and Health in Care Services (NASHiCS) focuses on all Health and Safety matters affecting the social care sector The association has gone from strength to strength since its inception and has a growing membership across many care providers and organisations covering the UK Keeping up to date regarding Health and Safety matters is vital The more you know the more you can plan and the more you plan, the less you are susceptible in turbulent times to both internal and external risks Through the association you can Network with colleagues responsible for Health and Safety share your own best practice experiences and hear how others have overcome challenges Source dedicated events on health and safety in the sector and participate in national and local Networkers Conferences Seminars in-person or virtual webinars Advertise job vacancies and benefit from favourable member offers and rates from suppliers of goods, services and equipment Receive regular update emails covering latest developments and safety alerts/news; while giving access to current information links on key safety topics; and monthly our highly praised e-News Matters covered range from fire safety, training, infection control, lone working, falls prevention first aid to stress legionella case law regulation people moving people and mock courts to mention just a few See our website for information on past, as well as future events – www nashics org We have developed national links with other organisations government bodies regulators and enforcement agencies Our aim is to promote and improve safety and health in care practice by providing a sharing and networking forum for debate and discussion Joining NASHiCS is a great and easy way to keep informed and aware Health and Safety is an essential element in the workplace and matters to everyone involved with social care now and in the future Find out more – administrator@nashics org www nashics org 07840 160 030
manage workforces effectively to offer
ly reducing administrative tasks and manual
impact the quality of care as multiple
exceptional patient

Social Care Sector Continues To Drive Demand For Overseas Workers Data Reveals

recruit tens of thousands of workers onto seasonal agricultural visas with less advantageous visa conditions At the same time care workers themselves will become more isolated if they come to the UK alone, and so may become more vulnerable to exploitation

Work visas are currently the largest important contributor to overall UK net migration followed by international students according to official figures released last November Today’s visa data show that student visa grants declined slightly in 2023 from 619 000 in 2022 to 601 000 in 2023 In 2023 144 000 partners or children of international students received visas This suggests there was no rush of student applicants ahead of restrictions on family members that were announced in May 2023 but not introduced until January 2024

workers without addressing the underlying driver of shortages, namely the poor pay and conditions in a largely publicly funded sector On the other the social care route has been attractive to many overseas workers despite the poor conditions It offers a more accessible route to living in the UK than other sectors where it can be harder to find jobs that qualify for visas

In December 2023, the government announced a package of restrictions on work and family migration From March, care workers will no longer be able to bring their partners and children with them The precise impacts are difficult to predict however Dr Brindle added: “The UK may become less attractive to care workers with family members However, it’s also possible that employers will simply shift to hiring younger workers without families or people who are willing to leave their families behind In agriculture the UK has been able to

Dr Madeleine Sumption Director of the Migration Observatory, said, “When free movement ended, the government said that employers would have to adjust It turns out what this meant was that other employers would have to adjust Where workers are directly or indirectly employed by the government there has been much less enthusiasm to restrict This has meant the public sector has increasingly dominated the skilled work visa system

UNISON general secretary Christina McAnea said:“The government has let social care get into such a dire state that the sector can no longer function without overseas workers to fill the huge gaps in staffing

Instead of grappling with the real problems by funding social care properly and tackling the exploitation of migrant staff, ministers now want to make matters even worse by stopping potential carers from bringing their children here with them

“Major reform of care is long overdue But until care workers are paid at rates that better reflect the skilled jobs they do the sector will struggle to recruit at the levels needed to meet growing demand A national care service and a fair pay agreement for care staff is the only answer

Maintain and encourage healthy living and a good quality of life.

Violet Home Care are an established domiciliary care agency in the UK.

We understand that many individuals would prefer to receive care in the comfort of their own homes, rather than moving into a care facility.

That's why we offer a range of home care services, tailored to meet the unique needs and preferences of each client.

At Violet Home Care we aim to provide quality health care service, to enable people stay in their homes.

We recognize that everyone has different needs and hence require personalized care

Some of the many services that we can provide:

• Live in Care

• Overnight Care

• Sleep Patterns Evaluation

• Shopping e.g. grocery or personal

• Help with medication

• Meal Preparation

• Washing & Ironing

• Outings to friends, family, and walks

• Cleaning the home

New Home Office visa data show the number of visas issued to social care workers excluding dependants reached a record 106 000 in 2023 Health and care visas as a whole (also including doctors and nurses) now make up 75% of all long-term Skilled Worker’ visa grants, in a work visa system increasingly dominated by the public sector the Migration Observatory at the University of Oxford said The Home Office granted 350 000 Health and Care’ visas in 2023 in total, including dependants, compared to 118 000 skilled visas in other sectors This means the share of Skilled
puter programmers and management
the latter are
new salary thresholds
Worker visas going to health and care roles jumped from 58% in 2022 to 75% in 2023 Jobs outside of health and care includ-
mostly private-sector roles such as chefs, com-
consultants Some of
expected to
jobs come into
in April
of staff
the care sector
major factor behind
high demand
care visas
the government
tion system
social care
Dr Ben Brindle Researcher at the Migration Observatory at the University of Oxford said: “Serious shortages
have been a
On one hand,
opened the immigra-

Legal Support Often Essential In Battle for NHS Continuing Care



18 their


a Chartered Legal Executive in Furley Page s


are complex and confusing To

qualify, an assessment will be carried out by the NHS, which looks at the person’s health needs in detail and determines whether they meet the strict criteria for support

“However even when the claim has been successful some families find that they still need to fight for the correct provision of care for their disabled family member Reports suggest that care is often insufficient to meet their loved one s needs or that the start of care provision is delayed meaning the family must continue to fund care privately, often at great expense ”

Some 33 000 adults are in receipt of long-term Continuing Healthcare support in England while at least 4,500 people under 18 years of age receive Children and Young People’s Continuing Care

The recent BBC report looked at 105 families who are struggling to obtain support to provide their children with the best possible care in the most difficult of situations Whilst the families had been successful in obtaining NHS Continuing Healthcare funding the care put in place by the NHS was often insufficient meaning that families were needing to provide round the clock care or care was withdrawn completely

Lucie continued “Unfortunately the problems identified in the BBC report are all too common and it appears that an increasing number of families are struggling to secure the support they are entitled to Sadly, this problem seems to be ever increasing as the NHS’ budgets are stretched even further and for many families legal support is the only avenue left to them

Meet Industr y Experts at CleanEx 2024

The excitement is building as CleanEx2024 – the only UK exhibition dedicated to the laundry and textile care industry – looks to set records when the doors open at Ascot Racecourse on Sunday 28 April and Monday 29 April CleanEx encompasses every facet of the industry and since its inception in 2012 the biennial event has grown enormously New equipment launched machinery demonstrations – in fact everything from detergents to large washers dryers to bed linen can be seen and compared This exhibition includes the biggest names in the sector alongside newer entrants keen to show off their ingenuity and showcase products This year sustainability and products which save time and energy are expected to draw a wide audience CleanEx 2024 like its successful predecessors attracts visitors from across the UK and the rest of the world Virtually all attendees have buyer power within their organisation and are looking to make the most of this valuable opportunity Organiser Mark Gleed says I am very excited for the sixth edition of CleanEx and know from the massive interest that the 2024 exhibition is going to see deals done and create talking points in the years to come We can t wait – and neither can those attending as exhibitors or visitors ” It’s very easy to register for Cleanex 2024 Just go to https://cleanex ecreg uk/ where you can download an information pack Ascot Racecourse, the prestigious venue, is ideally placed for visitors It’s close to Ascot train station and just a short distance from central London and major road networks linking the rest of the UK We look forward to seeing you there!
Families caring for severely disabled children and adult children increasingly face difficulties in obtaining the funding they are entitled to but legal support can be the key to unlocking extra assistance according to a legal specialist A recent BBC report has exposed the challenges faced by families trying to secure adequate NHS continuing healthcare for their disabled family members Continuing Healthcare is a package of care funded by the NHS for individuals with a primary health need regardless of the individual’s ability to pay for their care If someone is found eligible for NHS Continuing Healthcare or Children and
Young People s Continuing Care if they
provided and funded by the NHS Integrated Care Board
and Vulnerable Client Team,
healthcare causes people a great deal of stress as the rules
said: “The
for claiming fully funded NHS continuing

Skills for Care To Champion Registered Managers in March

Throughout March Skills for Care is focusing on championing registered managers with their latest campaign

Running across their website social media and other communications channels the campaign will be celebrating and supporting registered managers Skills for Care data reveals that turnover rates among staff are lower when an experienced registered manager is in post and services with a stable registered manager in place also have higher Care Quality Commission (CQC) scores

The Championing Registered Managers campaign will acknowledge the important role of registered managers signpost to the wide range of support and resources which Skills for Care has available for registered managers, and provide tailored information

The campaign will include blogs and real life insights on these topics from registered managers and other social care experts

Georgina Turner, Director of Engagement, Skills for Care says:

Registered managers really are at the heart of high-quality care We know from our close connections across England with registered managers just how rewarding and complex their job can be and that s why we offer a wide range of support for registered managers across all elements of their role We’re excited to launch this campaign focused on highlighting that vital role of registered managers and signposting to the support and information that we know many registered managers find incredibly useful in their roles ”

More information on the campaign and how to get involved can be found at:

http://www skillsforcare org uk/championingRMs

Follow the campaign on social media using #ChampioningRMs

Hopton on Sea Care Home Hosts Free Community Knit and Natter Project

with right now
on key issues which registered managers are looking for support
This includes changes to CQC assessments as well as a broader look at managing change and succession planning With 32% of registered managers reaching retirement age in the next 15 years, succession planning is vital in sustaining the workforce of the future
Ritson Lodge care home in Hopton on Sea have invited carers within the local community to join them for free knit and natter workshops at the home Taking place every last Friday of each month guests will have a chance to have fun with residents and the Yarn bombers and meet others in the community The hospitality team at the home will also be serving a spread of teas and cakes for all to enjoy General Manager
Fennell said: We
this project for elderly people in the community who might want some time outside of the home and to make some new friends We also wanted to make a space for those who spend their time taking care of others to have a little respite of their own we know a cup of tea and a friendly ear can go a long way

NHS Disrepair Casts a Sector-wide Spotlight on Care Facilities and Provision


care at Forbes Solicitors (www forbessolicitors co uk), looks at why reports of disrepair in NHS buildings are a stark reminder for all care providers about the importance of maintaining satisfactory facilities.

A recent Freedom of Information Act request by the BBC found disrepair in NHS buildings Reported examples include parts of a ceiling collapsing in a clinical area and temperatures in an operating theatre reaching 29 degrees Celsius because of a broken air conditioning unit Other issues were also highlighted such as leaked sewage in a waiting area growth of green algae in a hydrotherapy pool and power being lost in an operating theatre

These examples were drawn from information provided by 86 NHS trusts which had responded from a total of 210 that had been contacted A key concern for all care providers is that disrepair and maintenance issues are impacting care provision According to NHS data, the care of more than 2,600 acute hospital patients was disrupted last year by estates and infrastructure failures

Any instances of compromised patient care and people being put at risk by poorly maintained facilities can quickly cast a spotlight on the entire care sector Private care providers should take heed of this especially now as organisations contend with potentially unsafe buildings caused by the historic use of Reinforced Autoclaved Aerated Concrete (RAAC)


Fundamental standards outlined by the Care Quality Commission (CQC) cover the requirement for care providers to deliver person-centred care that meets the needs and preferences of people Alongside this standards also specify that individuals should not be given unsafe care or treatment or be put at risk of harm that could be avoided

The role – and expectation – of premises and equipment is also made clear by the CQC Its standards emphasise the need for places of care and treatment and equipment to be clean suitable and looked after properly The standards are a regulatory requirement under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and, at the very minimum, can be used by care providers as a check list for implementing and reviewing best practice

Regular inspections and testing of premises and equipment can help care providers to maintain satisfactory and savoury conditions for people This can be supported and formalised by policies that outline practical measures for the day-to-day running of premises It s advisable that this approach covers processes for quickly identifying any problems with facilities and triggering rapid responses to mitigate the impact on care provision and recipients of care

Not all issues of disrepair and equipment failings can be fixed straight away Generally speaking this is understood by the Regulator and demonstrating how any problems will be quickly isolated to minimise possible risks of harm can help to avoid compliance failures Policies and plans can also outline acceptable periods of time for remediation of problems and short-term emergency measures further helping to fulfil regulatory requirements that relate to ‘premises and equipment and safe care and treatment


Looking beyond the regulations that specifically cover safety and facilities care providers need to be mindful about how disrepair and maintenance issues impact upon care regulations covering ‘dignity and respect and person-centred care This is particularly pertinent as the presence of RAAC in structures can leave buildings unusable until deemed safe If this limits access to facilities disrupts routines and service provision, or means that recipients of care must be moved, it may compromise whether people are receiving the levels of care they actually need

As well as being safe and effective care provision must be compassionate and high-quality There may be instances where disrupted routines or moving people from familiar settings causes stress Similarly delays to treatment or uncertainly about when services are being provided may lead to anxiety

Levels of stress and anxiety can occur among both people in care, as well as staff which risks further impeding levels of care provision It s important that organisations are considering scenarios where premises and equipment may be inaccessible and have contingencies in place for minimising the potential impact on the people in their care

Widespread reports of the risks of RAAC and high-profile cases of disrepair, whether in the public or private sector, are likely to intensify the focus on the condition and quality of care facilities It may be prudent for providers to take proactive steps to review how person-centred their facilities and services are and ensure that they have the policies and practices in place to continually put people first, despite any change in circumstances This could help to meet regulatory requirements and avoid complaints and claims, while also enhancing the quality of care provision

Local Care Home Resident Celebrates Her 21st Birthday!

Elm Bank care home in Kettering was filled with joy for one resident who celebrated her Leap Day birthday making her officially just 21 years old

Patricia a resident at Elm Bank, who was 84, was delighted to be celebrating her Leap Day birthday making her just 21 years old

Patricia was born in Liverpool on the 29th of February 1940, at one minuet past midnight Usually she would celebrate her birthday on the 28th of February, alongside her parents wedding anniversary Elm Bank surprised Patricia with a gift that made her smile after discovering she was a huge fan of a progressive rock and metal band known as the ‘Dream Theatre from the United States

Patricia said I was completely surprised with my gift after having a

lovely day out with my family and then coming back to my book I was on a video call to my friend at the time of opening my gift who is lives in America I did not even know that the band had a book out I have been to see the band over 60 times perform live, I used to follow all their tours around America

To end the day Chef Sophie delighted Patricia with a lovely home baked cake saying it is not often I get to bake a 21st birthday cake for one of our resident”

General Manager Marvellous Bindura said: It was lovely to surprise Patricia with her gift on such a special birthday the expression on her face when she opened her gift said it all

PAGE 16 | THE CARER DIGITAL | ISSUE 185 Lovett Care Introduces Alfred – The New Robotic Team Member at their Flagship Home - Fairfax Manor Growing Northwest care provider Lovett Care (www lovettcare co uk) has collaborated with Bear Robotics and introduced Servi+ to their new home in Harrogate The innovative robot helps support residents with maintaining independence and providing an additional “team member” in a fun and interactive environment Alfred as named by the home can be seen weaving his way through the home s Orangery or Dining areas where residents and team members can return cups and plates back to another part of the home or even send a cup of tea to a bedroom Recent visitors to the home have received a demonstration of this cutting-edge technology and the home has shared the benefits of how this will enhance resident’s time in the home Chief Operating Officer Debbie Baker said As a forward-thinking organisation we remain committed to continuously enhancing our services through the adoption of innovative technologies that improve the quality of care and support for our residents Head of Sales Emea for Bear Robotics Malachy Ryan said “We understand the importance of helping care home residents live their lives to the fullest That is why we have worked so hard in developing smart solutions to enhance the quality of communal senior living experiences a Servi + is our state-of-the-art foodservice solution to help make any dining experience exceptional” Fairfax Manor in Harrogate acquired from Angela Swift Developments in 2023 and will shortly be open to new residents The home has been thoughtfully designed to offer an exceptional living environment with a range of outstanding facilities The newly recruited team are in place ready to warmly welcome new residents Lovett Care also has homes under construction in St Helen’s, South Manchester and Kent With the growing demand for quality elderly care these will all be welcome additions to their local communities For further information visit www lovettcare co uk or www bearrobotics ai
Kella Bowers, a partner head of social
Parley Place care home in West Parley recently presented St Georges Foodbank in Bournemouth with a cheque for £2240 to enable it to continue helping the community with its social canteen The grant had been awarded by Barchester s Charitable Foundation a charity that helps older people and adults with a disability or mental health problems across England Scotland and Wales by offering grants to help people connect or re-connect with others in their local community The care home welcomed Lauren Hennessy from Bournemouth foodbank to our community café to receive the cheque and celebrate being awarded the grant Lauren Grants and Trusts Officer said This is a fantastic donation and the money will enable us to run our social canteen for 6 months the service we offer in invaluable to our local community and we are very thankful to Barchester ” Gina General Manager at Parley Place care home said: “We are always keen to show as much support as we can to local charities and do a lot of fundraising here This money is going to such a deserving charity and hearing the breadth of what they do was heart-warming ” West Parley Care Home Presents Cheque To Local Charity
“I’ve Worked In Care For
Years - It's A Great Career Choice For The

With around 16,700 care homes across the UK, there are many care home job opportunities for the younger generation to explore For National Careers Week (4th - 9th March) staff from Ideal Carehomes have been sharing their experiences and advice for anyone considering a career in care

“Creating activities that bring our residents out of their shells and leave them beaming with joy is all I could ask for

Susie Carman, Lifestyle Manager at Ebor Court in York, plans and delivers regular trips and activities for the home s residents to enjoy I realised my love for care while volunteering in a local care home when I was in sixth form After leaving education I had various other roles throughout my working life up until about twenty years ago when I came back into the care sector Susie explains I had always realised the importance of residents being stimulated and active while living in a care home but when I first started out in the early 1980s activities were not an option in most homes Thankfully that is not the case now and the care sector has changed its views on activity provision for the better

“My current role is probably the most varied I have had throughout my 42 years in the workforce and I enjoy my job very much! I love exploring the different ways we can support our residents to live their lives to the fullest and getting to know them - everyone has a story to tell

Susie says, “When looking for care work many years ago, there were a few points I kept in my mind to help me decide on the right role Obvious things like the working hours and the salary but questions like ‘Will I feel confident to give the care required?’ and ‘Are there any training opportunities? were also important

“I would highly recommend a career in care to the younger generation – it s such an important and rewarding sector and there are plenty of different opportunities to suit a range of people and skill sets ”

After work experience in a daycare centre for the elderly I knew care was the job for me ”

Daryl James is a Care Assistant at Lime Trees in Shrewsbury After studying health and social care in college Daryl began working in care homes at the age of 18

I felt drawn to the care sector because it s so interesting Each resident has different needs, which you need to meet accordingly It means you re constantly learning and your mind is always stimulatedno two days are the same!” Daryl says

It s important for people looking at a career in care to be good communicators to be patient and to be willing to learn adapt and have an open mind These people can really thrive in care work ”

Daryl suggests If you re thinking about working in care take the

time to research and decide which areas of care interest you the most and consider how a path into these areas may look For example you may be able to take a course

In addition, it commits the group to engaging in a co-production and consultation process drawing in more people and organisations in social care

Read the full statement here

Dr Caroline Green from the Institute for Ethics in AI said

Adult social care is about supporting people to live independently and to protect fundamental human rights Generative AI offers many potential benefits and opportunities to adult social care However the rapid development and wide availability of generative AI, such as AI

chatbots is a concern when it comes to use cases in adult social care settings because some fundamental values defining what quality care looks like are at stake if such technology is used inappropriately We therefore need to address the gap of knowledge and guidance around generative AI quickly involving all groups of people who are affected and working in social care provision”

Professor Vic Rayner OBE CEO of National Care Forum said:

AI is impacting on all parts of our lives and it is right that we take a view on how it can and should be used in the care sector We need to advance our understanding of the benefits it can bring to care whilst recognising the need to proceed with caution in some areas

Generative AI is developing incredibly quickly and if we miss the opportunity to capture the good it can do for us, we risk losing out However as outlined in the statement we must ensure that the human rights of people using care, and the precious relationships the act of caring for someone creates are not sacrificed in pursuit of the capabilities of Generative AI”

PAGE 18 | THE CARER DIGITAL | ISSUE 185 Curam Forges New Partnership with Doctify to Advance Patient-centric Feedback in the UK Care Market Curam (www curamcare com) the largest care worker marketplace and home-care technology platform in the UK today announces a strategic partnership with Doctify (www doctify com/uk) the leading global platform for patient reviews of health and social care to power enhanced trust and transparency in the UK care sector through patient verified reviews when choosing carers The partnership will address the critical need to improve patient experiences where only 14% of households are satisfied with care services Providing more choice confidence and quality of care for patients and their families is therefore essential – and that s exactly the goal of the Curam and Doctify partnership Doctify gives patients quick access to genuine independent and verified reviews of carers to find the best carer to suit their needs for at-home care These are anonymised based on the experiences of other patients and cover aspects such as the quality of specialists their services and treatments Patients can then click through to Curam to connect with the carers with the expertise and availability that they need in real time Not only does this ensure that patients have complete control over their carer selection and the opportunity to form consistent trusting relationships but Curam’s self-employed carers are also able to earn around 50% more than they would in traditional care agencies Patrick Wallace director of Curam said “The cornerstone of care is the patient But the UK s care sector currently doesn t reflect that with the demand for fast, high-quality care far outweighing the supply We’re on a mission to transform care into a sector that s truly patient-centric and offers more rewarding careers for carers too With our partnership with Doctify, we are providing even more transparency and confidence to patients and their families that they are receiving quality personalised care ” Patient experience expectations continue to rise in the care sector The sector must prioritise trust and transparency by putting the patient at the centre We work with 32 000 healthcare providers to achieve this and are delighted to join forces with Curam Through our partnership we ensure that carers have access to meaningful feedback strengthening their understanding of patient needs and improving their experiences while patients can find carers they feel confident in,” said Subhash Mishra, VP Business Development at Doctify Contact client@curamcare com or 01387 730 766 Statement on the Responsible Use of Generative AI in Social Care Published Artificial Intelligence ( AI ) offers many opportunities and potential benefits to adult social care Generative AI such as Large Language Models (LLMs) that power AI chatbots can aid with various tasks in social care However many activities in social care directly touch on peoples’ human rights and wellbeing At this point of time there are no guidelines for people using social care services care providers including family carers tech developers or organisations integrating AI chatbots into their services commissioners etc on what responsible use of generative AI in social care entails On the 1st of February 2024 representatives of thirty organisations and individuals working in Adult Social Care met at the University of Oxford Reuben College to discuss the benefits and risks of using ‘generative AI’ in social care The event was the first in a series of “AI in adult social care roundtable events organised by Dr Caroline Green at the University of Oxford Institute for Ethics in AI, Reuben College the Digital Care Hub and Casson Consulting The aim of the event was to articulate a collective understanding of generative AI s role in social care settings and to discuss its challenges benefits and viable use cases There was a core focus on what would constitute responsible and ethical use of this emerging technology
the event a statement has been published which National Care Forum is delighted to endorse
statement outlines the need for robust and rapid work to coproduce actional guidelines for appropriate usage and deployment of generative AI in social care
or do some work experience to help you develop the relevant skills ” I didn t set out for a career in care - now there s nowhere else I d want to be ” Prior to working as Front of House Manager at Newfield Lodge in Castleford, Sasha Chappell was a PA for a global healthcare company Coming from a corporate world admin and customer service is my background and I use these skills daily in my current role with Ideal Carehomes ” The customer service element of my role at Newfield Lodge is extremely different in comparison with other sectors At times you can be dealing with very sensitive situations and having compassion understanding and empathy for residents and their families is hugely important “If you’re prepared to work hard, a career in care is for you It is an extremely rewarding sector and you leave feeling like you have achieved something at the end of the day Be prepared to fall in love with your work! You will be welcomed into a family that feels like your second home rather than a workplace
Younger Generation"

Counting Butterflies Reduces Anxiety – New Study Proves




Researchers also found that spending just 15 minutes observing and counting butterflies boosted participants' feeling of connectedness with nature Noticing butterflies more often was sustained over 6-7 weeks after taking part How connected people feel to nature, known as nature connectedness, is directly correlated to how motivated they are to protect it Therefore the findings of this new study show that citizen science projects could play a vital role in nature’s recovery

Dr Richard Fox Head of Science at Butterfly Conservation said: While we have long known that there is a link between nature and human wellbeing, this study is the first to prove that the simple act of looking for and counting butterflies leads to a measurable decrease in anxiety

The results suggest that citizen science projects such as the Big Butterfly Count can play a part in improving people’s mental health, as well as gathering important data on how butterflies are faring to inform our conservation work

Dr Carly Butler a Researcher in Nature Connectedness at the University of Derby and lead researcher on the study said: "Our study showed that even small periods of time spent watching and counting butterflies are beneficial with the benefits of reduced anxiety and stronger nature connectedness being the same whether people carried out just one 15-minute count or took part multiple times This is key in proving that simple small pockets of time connecting with wildlife

and nature have a profound and beneficial effect on how we feel

Participants reported a range of positive and negative emotions, including joy, fascination sadness and concern; the latter driven by not seeing as many butterflies as they expected and fear over what is happening to our planet

Carly added: Interestingly the more intensely participants felt these emotions the more their feeling of closeness to nature and noticing wildlife increased afterwards with participants reporting they felt motivated to help butterflies and nature more by doing things such as transforming their gardens into butterfly-friendly havens ”

In conclusion Dr Richard Fox said: In order to save wildlife and ensure nature s recovery we need people to care, and we know that being connected to nature sparks these caring feelings and a desire to do something positive This study indisputably shows that citizen science activities such as spending just a few minutes counting butterflies makes people feel more connected to nature – a vital step in the battle to save wildlife

“We re at a tipping point, nature is in crisis, but we can all do something to help Simple acts such as creating wild spaces to provide a haven for wildlife or planting butterfly friendly plants in pots on a patio, terrace or balcony can have a positive impact

The Big Butterfly Count is Butterfly Conservation s flagship citizen science activity involving tens of thousands of participants across the UK spending 15 minutes in any sunny spot and recording the number and type of common butterflies and day-flying moths that they see

This year s Big Butterfly Count will take place from Friday 12 July - Sunday 4 August

For advice on creating a Wild Space for butterflies ready for the Big Butterfly Count visit www butterfly-conservation org/wild-spaces

The residents and team at Goodwins Hall Care Home in Kings Lynn have once again showcased their commitment

M-Resourcing are delighted to announce the appointment of Dan Ashenden to lead our M-Resourcing service with effect from 1 December 2023

M-Resourcing offers a multi-faceted approach to solving complexresourcing problems facing the care sector Whether you facespiralling staffing costs and pressures, or simply require a newapproach to managing this critical area for your organisation, ourcomprehensive resourcing solution reduces costs brings controland allows you to plan for the future with confidence

We knowfrom talking to our clients that managing their resourcing costs isstill a key priority and this important appointment underlines ourcontinuing commitment to the sector Christoph Marr CEO of Marr Procurement Dan is a highly-capable leader and has incredibly valuable experiencefrom his years in the care sector managing and delivering complex temporary labour

agency programmes We areexcited to bring that experience to our clients ”

Dan spent 6 years at Priory Group During my rewarding six-year tenure at Priory, I had the privilege of beingappointed as the inaugural UK Agency Manager where I honed my skills in enhancing their PSL offering Thisexperience has provided invaluable insights into the principles of effective temporary agency management reduction and control Now, as the Head of M-Resourcing at Marr Procurement I aim to leverage this knowledge tointroduce innovative strategies for temp agency reduction to benefit our clients My goal is to ensure

the delivery ofa cost-effective and compliant offering, especially in the face of increasing sector costs With a rising demand andour commitment to fairness, our offering at Marr Procurement is poised to become even more beneficial Marr Procurement is a professional procurement organisation serving the care sector and founded on the values ofIntegrity Fairness and Quality In everything we do we believe in doing things better ensuring fairness for clientsand suppliers alike and always doing the right thing Marr Procurement was set up in 2008 and has since servedmore than 50 care clients in delivering savings through sourcing over £1bn of spend Christoph Marr CEO Marr Procurement: At Marr Procurement we believe in seeking to level the playing field forclients ensuring they have equal access to the best procurement services and outcomes This is what drives us everyday in serving our clients The team I have built are each highly capable leaders in their speciality but importantly,they all share a common belief in fairness and transparency This means they are always seeking the right solutionfor our clients where trust is at the forefront Dan is a great fit for our business and for our clients and I amdelighted to welcome him to
Find out more at
Procurement: Continuing to Invest In
Solutions for the Care Sector Introducing Dan Ashenden our new head of M-Resourcing
the team ”
www marrprocurement com/m-resourcing/ Marr
butterflies reduces anxiety by almost 10%, in new scientific research
in collaboration with the University of Derby
Butterfly Conservation has today revealed that counting
pioneering study involved surveying people taking part in Butterfly Conservation s Big Butterfly Count in 2022 The results demonstrate that briefly tuning into nature to count butterflies reduces anxiety by 9% on average while also enhancing mental
to the local community by donating the proceeds of the annual Christmas fayre to Mencap in Kings Lynn With over £270 raised the donation is set to make a significant difference in supporting individuals with learning disabilities in the area Local Mencap Chairman Peter Brown took the time to visit the home this week sharing tea and conversation with the residents while shedding light on the invaluable work carried out by Mencap As a charity run solely by volunteers Mencap relies heavily on donations to continue its vital services including adult and children’s clubs in the town a befriender scheme, and organized outings aimed at combating isolation and loneliness Goodwins Hall resident Barry reminisced with Peter about his past involvement with Mencap and expressed his excitement at the prospect of reuniting with the group for outings including a trip to watch Kings Lynn Town play football The residents also remembered the Christmas event which raised the funds where they came together with their loved ones and the local community for a jolly celebration From stalls adorned with crafts to exciting games and even a visit from Santa himself the Christmas fayre was enjoyed by all Mr Brown expressed his gratitude for the donation saying “Mencap extend their thanks to Goodwins Hall for their generosity and for considering us as beneficiaries of the Christmas event The donation will undoubtedly go a long way in enhancing the lives of those supported by Mencap in Kings Lynn ensuring they have access to essential services and opportunities for social engagement ” Generous Donation To Mencap From Goodwins Hall

Win A Gardening Bundle For Your Local Care Home Or Hospice With Westland

Exemplar Health Care Appoints New Huntington’s Disease Nurse Consultant

her new role Joanna will bolster Exemplar Health Care s Huntington s disease training, the support provided to people living with the disease, and expand connections with other services and experts including local NHS Huntington’s disease teams

Exemplar Health Care currently supports more than 100 people living with Huntington’s disease across its 50 complex needs care homes Joanna will use her first-hand expertise of the extensive criteria needed for HDA accreditation to help more Exemplar Health Care homes achieve the

A former nurse has turned undercover boss in an attempt to improve quality and standards in care homes

Sathi Raghavan who worked as a registered nurse and midwife in both India and the UK before establishing her own business in the sector works shifts in homes to check care quality and suggest improvements The founder of Millennium Staffing which supplies staff to care homes hospitals and other healthcare settings across the West Midlands joins care home teams and works alongside her staff who are oblivious she s their boss

Sathi said: It all started when I was working as a nurse in a care home and got fed up with agency staff coming in many of whom refused to carry out the tasks they were needed to do to provide the best care That s what led me to set up my own specialist employment business And when I got my very first call from a care home asking for shift cover that evening I rang the small team I d recruited and no-one was free “So, I put on a uniform and turned up and worked the shift It gave me the opportunity to really understand the home how the team works their procedures and care levels so it’s something I’ve done ever since “I spend one or two days with all new homes so I can prepare and

required standard There are currently just eight care homes in the UK that hold HDA accreditation, two of which are Exemplar Health Care services – with a third Exemplar Health Care home currently awaiting the outcome of an earlier assessment Joanna s appointment forms part of Exemplar Health Care s continued growth strategy and desire to provide high-quality complex nursing care in more communities so that more people can live better every day receiving the support they need in a homely environment that is closer to their friends and family

Joanna McCabe, Huntington’s Disease Nurse Consultant, Exemplar Health Care said “I’m delighted to join the Exemplar Health Care team at this exciting time The work and dedication needed to provide the best possible support to people living with such a transformative condition as Huntington’s disease cannot be overstated The Exemplar Health Care team has already demonstrated their commitment to excellence, and it’s a pleasure to be working alongside a group of healthcare professionals who are driven to deliver their mission of making every day better for the people they support

In more than three decades of working in healthcare I ve seen every side of this neuro-disability and how it affects individuals and their loved ones With that in mind I cannot advocate strongly enough for the vital need for more expert Huntington’s disease care settings I’m excited to join Exemplar Health Care to make this a reality so that even more people with Huntington’s disease can access the specialist care they deserve ”


And last month Sathi joined a care home night shift at 1am with agreement from the manager to shadow the team and watch her

staff to meet the exact needs
the full variety
should be willing and able to
train my
home everything from the home layout to
staff perform through the night and into handover She said: “I love it and it’s really inciteful Not just as a way of seeing the team first hand but also at bringing an outside perspective and a chance to suggest ways for a home to improve its care and safeguarding And her undercover missions have led to improvements across multiple homes including improved CQC inspection outcomes and using her medical background to improve care plans She has also suggested changes to staffing levels to improve care quality even if this means her staff are no longer needed Sathi added: “As a nurse I want to deliver the best care possible, so I m personally invested in every care home and every resident And that extends to my team ” Now providing nurses care and kitchen assistants social workers and other staff to care homes hospitals and social care providers Millennium staffing has grown from Sathi on that first shift to almost 400 employees in under three years For further information visit www millenniumstaffing co uk Former Nurse Turns ‘Undercover Boss’ In Efforts To Improve Care Quality Westland Horticulture home to brands such as Big Tom Boost Resolva Unwins and Kent & Stowe, is excited to announce the New Horizon Fund that will support community garden projects across the UK and Ireland in 2024 Is your local care home’s outdoor space in need of some love and care to help ensure its accessible to all? At Westland we believe everyone deserves to get closer to nature, and a thriving garden has a vast array of physical and therapeutic benefits, whatever your level of mobility From awakening the senses of touch, sight, and smell with an abundance of thriving plants and flowers to simply sitting in the fresh air surrounded by beauty and wildlife everyone deserves to enjoy an outdoor space The New Horizon Fund aims to create a greener future for all and will support community garden projects from schools allotments hospices and care homes across the UK and Ireland The funding will comprise of a collection of gardening essentials from Westland, from compost, seeds, tools, plant feed and much more to the value of £1 000 or Euro equivalent Each prize bundle will be individually created based on the project’s needs to help them transform their space HOW TO GET YOUR LOCAL CARE HOME INVOLVED If your local care home could benefit from receiving a donation from Westland’s New Horizon Fund to help its outdoor space thrive nominate them at www gardenhealth com/new-horizon-fund There will be multiple prize draws throughout the year, in March, June and September, with at least five bundles being awarded at each stage so there s plenty of opportunities for your local care home to be gifted a bundle The sooner you enter the better chance you have The final closing date will be 1st September 2024 HELP WESTLAND GROW THE FUND Growing media, which includes composts, is the No 1 consumed gardening product With every bag sold of Westland s New Horizon peat free compost the fund grows and grows Every time you buy a bag of New Horizon, you ll know you re contributing to community projects that will greatly benefit from an improved outdoor space NEW HORIZON PEAT FREE ORGANIC ALL PLANT COMPOST Success in gardening all starts with compost and with Westland s New Horizon compost you can be sure it is great for the garden and great for the planet Our relentless pursuit of excellence in ingredients processes and quality has resulted in our most environmentally friendly and highest performance compost range ever It provides everything plants require for optimal growth and health The New Horizon compost is our most sustainable variety and is the leading sustainable brand in our growing media category It s naturally peat free it s 100% sustainably sourced and helps all plants and nature thrive New Horizon has been specially created to be the perfect blend for vegetables fruits and flowers The ingredients start to nourish plants immediately and continue to feed for up to 6 weeks
Joanna McCabe has been named the first Huntington s Disease Nurse Consultant at the leading complex nursing care provider Exemplar Health Care one of the country s leading nursing care providers for adults with complex needs, has appointed a new Huntington’s Disease Nurse Consultant to further enhance the quality of care provided to people living with the neurodegenerative disease Joanna McCabe joins Exemplar Health Care s Behaviour Support Team with 17 years of experience across numerous healthcare settings and services that support people living with Huntington’s Disease (HD) Joanna s career is driven by her passion to improve the lives of those with neuro-disabilities She most recently worked as a Specialist Advisor for the Huntington s Disease Association (HDA) and was a key member of the team that developed the charity’s ‘Quality Assured’ accreditation Joanna also brings over a decade of experience supporting adults with Huntington’s disease in complex care settings as a Registered Nurse Deputy Manager and Registered Manager In

Elevate Your Employee Benefits Program With Blue Light Card

Blue Light Card is offering those working in the social care sector the opportunity to take advantage of thousands of exclusive deals, discounts and savings from big name brands as part of its exclusive membership

More than just a discount provider; Blue Light Card is a testament to your commitment to supporting staff wellbeing both inside and outside of working hours, by offering staff a vast array of benefits and perks. Offering a portfolio of over 13,000 partner retailersincluding big name brands such as Jet2Holidays, Nike, Apple, Schuh and Hotels com, Blue Light Card membership presents a surefire way of enhancing your employee benefits program and standing out as an employer of choice

Encouraging a healthy and sustainable work-life balance, Blue Light Card also grants members access to the hottest tickets in town Blue Light Tickets hosts members only ballots, as well as first-come-first-served ticket launches to events up and down the country - offering your staff a chance to get free access to attractions, gigs, music venues, sporting events, festivals and more.

As the UK’s number one discount service for emergency services, NHS, armed forces and social care workers, Blue Light Card allows over three million members across the country to take full advantage of savings, discounts and benefits that are often unavailable to the general public. In 2023, Blue Light Card saved its members a huge total of over £330 million across retail, travel, entertainment, and more.

With more than 850,000 Blue Light Card members already registered as working in the social care sector, don’t miss out on your chance to partner with the country's leading specialist discount provider, aligning your organisation with a brand that resonates with the values of care, appreciation and recognition

Registering for Blue Light Card membership as part of your employee benefit scheme is quick and easy A card costs £4 99 and includes access to the Blue Light card app where members can easily find information about all live offers. Membership is valid for two years, giving members access to exclusive offers and discounts on shopping, tech, meals out and more, all year round.

If you ’ re working within social care for a company that appears on one of the below registers, you ’ re eligible for a Blue Light Card

Never A Cross-Word At New Copford Place

Care Home’s Residents Are Definitely Not Clue -Less When It Comes To Their Daily Puzzles

favourite puzzles,” added Chelsey Leather, New Copford Place’s Activities Coordinator “ After having a chat, the residents decided that they had more than a top three Their favourites – in no particular order – are Word Searches, Scrabble, Number Puzzles, Matching Puzzles and Memory Puzzles,” Chelsey continued When it comes to a classic traditional jigsaw some of our residents enjoy doing the Relish Jigsaws which have been created for those living with dementia They are designed to stimulate minds and evoke happy memories which are inspired by real experiences and are full of vibrant colours

“Also a couple of our residents really enjoy tackling more challenging jigsaws I m so impressed with how brilliantly they complete them; I certainly couldn’t do as well as they do added Chelsey

“Puzzles are a very good pastime for our residents as they can improve mental speed and thought processes – and they are also a positive activity for improving short-term memory They can, of course be an individual activity but they are also a great group activity which creates opportunities for engaging with others chatting and conversations and making friends,” Daniel continued

Other benefits of puzzles include helping relaxation as by immersing yourself in a puzzle it can serve as an exercise in mindfulness and help to relieve stress For the elderly in particular the act of picking up puzzle pieces, turning them over and fitting them together can sometimes but quite a challenge However puzzles are a great way to exercise the small muscles in fingers and eyes

“One of our residents told me that jigsaws can be traced back to the 18th Century when European map makers put their maps on to wood and cut them into small pieces They did this to create learning tools to teach geography – so really, interactive puzzles have been around for quite a few hundred years,” Daniel continued I really do learn something new from our residents every day

“Our interactive Tiny Tablet is another example of our commitment to provide exceptional standards of quality care through person-centred care as all our residents can join in and take part in the group activities or use it on their own It’s up to them – they can do what they want to do when they want to do it ” Chelsey concluded

Fun Times at the Aria Court Generation Games in March

vide invaluable opportunities for them to engage with younger generations reducing feelings of isolation and loneliness

Mental stimulation - participating in activities with children whether it's crafting, playing games, or simply talking, stimulates the minds of our elderly residents helping to keep them mentally sharp and active

Emotional well-being - Interacting with children often brings a sense of joy and purpose to older people fostering emotional wellbeing and a sense of fulfillment as they share experiences and create memories with the younger generation

Bridging the generation gap – This type of event helps to bridge the generation gap by fostering understanding and mutual respect between different age groups

Sense of belonging - By involving residents in intergenerational activities care homes like Aria Court create a sense of belonging and community, where both young and old feel valued and appreciated

• Positive energy - children inject positivity into the atmosphere lifting spirits and creating a lively environment for everyone to enjoy

• Learning and growth - Children benefit from interacting with elderly residents by learning from their wisdom experiences and stories promoting empathy, respect for elders, and valuable life lessons

Enhanced wellbeing - Both young and old benefit from the sense of purpose companionship and connection that intergenerational events provide, leading to overall improved wellbeing for all involved

Dartmouth based care home Beacon House part of the Centrum Care Group has recently introduced an innovative hydration station in its communal lounge significantly enhancing the experiences of its residents particularly those living with dementia

The concept of the hydration station was inspired by the desire to promote greater autonomy among residents, enabling them to effortlessly enjoy beverages while watching their favourite television shows or engaging in conversations, much like they would in their own homes This project is perfectly aligned with Beacon House s focus on providing the highest quality of care and support and is a vital addition to its comprehensive hydration programme - emphasising the critical role of hydration in maintaining resident health and mitigating risks such as falls and urinary tract infections (UTIs)

The hydration station features a user-friendly Tassimo coffee machine offering a variety of beverages, including Cappuccinos, Mochas, Lattes, and Hot Chocolates The design of the machine with its conspicuous red colour and simple pod system is tailored to meet the needs of residents living with dementia ensuring ease of use and high visibility Additionally the station offers an assortment of cold drinks snacks and a small activity area where residents can partake in daily activities while they have their drink

The inception and implementation of the hydration station was a collaborative effort, involving both residents and team members Following comprehensive dementia training ideas were gathered and then executed This teamwork highlights the inclusive and community-driven spirit at Beacon House

The whole initiative has been met with enthusiasm and positive feedback from residents and their families It has become a social hub fostering camaraderie and conversation and has led to noticeable improvements in hydration levels

In addition to the station Beacon House is engaging in other innovative projects, which centre around promoting independence and a sense of purpose for residents For example the team encourage residents to pursue hobbies, take part in new activities and help out around the care home should

At Friend of the Elderly’s Colchester-based residential care home New Copford Place residents have been celebrating this year’s National Puzzle Day by talking about and engaging with their favourite traditional and application puzzles Whether it’s number puzzles word searches Scrabble matching and memory puzzles or giant classic Jigsaws residents enjoy a range of daily brain teasers Puzzles are part of New Copford Place s wide and varied daily activities “We tailor all our activities to meet each individual s likes preferences hobbies and interests, and puzzles are a firm favourite,” said Daniel Sabau the Registered Manager at New Copford Place Our residents thoroughly enjoy all types of puzzles; whether they are played in groups individually on our large electronic interactive Tiny Tablet or sat comfortably around a table, there’s always some puzzling puzzle mystery taking place New Copford Place’s interactive activity Tiny Tablet enables residents to enjoy, experience and benefit from a wide catalogue of engaging applications It is a large easy to use device with a touchscreen not too dissimilar to an iPad or smart phone but on a much larger scale The ‘Tiny Tablet’ is fully mobile and accessible and can be moved to a standing upright position or turned flat into a table top style For National Puzzle Day we thought it would be fun to find out our residents top three all time
they wish to Sonia a resident who actively participates in daily life at Beacon House finds great accomplishment and enjoyment in setting the table for lunch each day a task that not only gives her a sense of responsibility but also provides opportunities for conversation and engagement with fellow residents Beacon House also organises regular trips to the local Memory Café to Dartmouth library as well as other outings, ensuring community integration, autonomy, and fun Team members are also creating cork boards for every resident to put up on their bedroom door to showcase their lives and loves Suzanne Gatrell Registered Manager at Beacon House care home said: The hydration station is just fantastic It s so wonderful to see an idea come to fruition – every single person at the home has in some way, shape or form, been involved, so it’s very rewarding to not only see an environment of self-reliance but the overall positive impact that the station is having on the health and wellbeing of residents We are all about enriching the lives of residents here at Beacon House ” Beacon House Care Home Elevates Resident Experience with Innovative Hydration Station and Inclusive Initiatives Every school holiday brings a morning of fun and excitement to Aria Court care home as children and residents come together for the Generation Games in March It's a wonderful sight to see the young ones and the elderly residents sharing laughter stories and activities in the home showcasing the beautiful impact intergenerational interactions can have on both young and old alike This half term was no exception with a variety of activities that brought smiles to everyone s faces From colouring sessions and crafting snake spirals to adorn their rooms to engaging in friendly competitions with a giant game of Connect 4, tackling jigsaw puzzles, and enjoying a variety of games on the ever-popular Omi table there is never a dull moment when the children are around at Aria Court The atmosphere during these events is truly special with the enjoyment reflected on the faces of the residents as they welcome the children and toddlers into their home
s evident that these moments are valued by both the elderly and the young visitors alike making the Generation Games a truly worthwhile tradition that brings the community closer together Plans are already in hand for the Easter Generation Games which is planned to take place on Wednesday, April 3rd Intergenerational events like the Generation Games are more than just great fun they offer a multitude of benefits includingSocial interaction - For many elderly residents social interaction can be limited but events like these pro-

New Qualification To Boost Care Sector

Michael Childs moved into Black Swan’s Park House care home in March 2020 during the early months of the COVID pandemic to combat

the elderly during lockdown

Michael is an active and caring man who takes great pride in helping those around him He is often found keeping himself busy at the home maintaining the home’s garden area, often visiting garden centres to buy new plants and helping Clive the home s Maintenance Operative to keep the home presentable He also helps to set the dining room tables for his fellow residents for their mealtimes He is a very popular resident at the home, making friendships wherever he goes After a deterioration in his physical health and the loss of his wife, Michael expressed to Juliana, the home s Activities Coordinator how he wanted to do something to get himself fit again Juliana described how the newly opened Marina Centre on the sea front a short distance from the care home had helped her with different class-

with open arms and he now takes part in exercise class-

A new specialist dementia care suite has opened at Royal Court care home in Cheltenham and it is already making a difference!

Fiona Gillon, Care Home Manager at Royal Court shared “Within 24 hours of the Dragonfly Suite opening for residents to live in we could see a positive change with the residents They all seem so content – it’s more like being in your own home It’s comforting and the staff also love it

The Dragonfly suite is Royal Court care home’s second specialist dementia care suite It s been refurbished from an existing residential living care corridor, into a dedicated wing for those living with dementia Their Faithfull House care home in Suffolk Square also has an established dementia wing called Bluebell

The Dragonfly suite consists of seven apartments around its own lounge dining room and secure gardens – separate to the main home Residents needing extra care and support, flourish in this calm family sized environment It suits those who might otherwise feel lost in a larger home or find a busy environment overwhelming

including helping young people with disabilities and assisting with treatment and recovery from addiction

“I hope it will encourage school leavers to consider adult social care as a viable skilled career with progression opportunities rather than a stop-gap It will undoubtedly help to raise the profile of the sector and will give people with limited qualifications the chance to build their skills

“It’s well-known that people stay longer at places where training is available ”

People in adult social care jobs will be able to enrol on the new Level 2 Adult Social Care Certificate qualification between June this year and March 2025

There will be other training initiatives available including a new digital leadership qualification to help managers in the sector with the implementation of technology

But Lesley warned that this funding must be followed up with decisive Government action to plug the gap in care sector vacancies

She said: “There is a bigger conversation to be had at a time when there are 152 000 vacancies within adult social care It is predicted we will need 440 000 care workers by 2035

“While this is a good starting point the Government must pledge future funding to support the long-term sustainability of the sector to attract many more people into roles at all levels If decisive action is not taken soon we could be facing unimaginable consequences over the next decade

Valuing the current workforce and giving them opportunities to upskill is important but ultimately pay and conditions need to improve to attract new blood into the sector rather than going into retail or hospitality Realise is one of the country s leading training providers working with more than 1 000 employers and more than 10 000 learners a year throughout apprenticeships and adult education courses For more information, visit https://bit ly/realisetraining

es gentle weight exercises and mobility sessions supported by Rachel Lacey from the Marina Centre gym

Michael explained his new lease of life: Since joining the gym I feel like I’ve become physically fitter but also have gained many new friendships from other adults in the local community They don t believe me when I say I live at a care home, so I like to recommend Park House as a place to stay to everyone I meet!”

As well as his weekly sessions at the Marina Centre Michael likes to practice his exercises at the care home The team at Park House have supported Michael in purchasing a foot pedal system and some weights and even created a chart to track his progress

The combination of person-centred care and setting realistic and achievable goals with continued support from the extended team at Park House has had amazing benefits to Michael both physically mentally and socially This has really helped him to regain his fitness become more content and to gain friendships and continue to be a part of the wider community; the very things that brought Michael to the care home in the first place

Fiona Gillon continues, “It is

Team Leader in the Dragonfly Suite Cherie explains Our job is to make our residents as happy and comfortable as possible We are only in our first couple of weeks but it is really working everyone is settled relaxed and enjoying things Myself and Kiara we really look forward to coming to work With seven residents we get to know them really well and even in a short time I can tune into the little signs about what they need ”

enabling our residents do ordinary things that some of them haven t been able to do for a long time There are two staff on in the suite each day and they organise the day around our seven Dragonfly residents For example the other day the staff planned a baking activity in the afternoon so in the morning they took the residents out to the shops buy the ingredients ” Dragonfly resident Audrey says I don t think they could do anymore around than they do, they are absolutely incredible I am looking at the birds and trees – how wonderful I believe God gave us everything in small packages, and you just make the most of it ” Team Leader Cherie understands dementia not only professionally but also from her family situation so has particularly empathy with families considering care; My mum had dementia so it s always a worry that you don t want to feel like you are letting them down It is not an easy illness to deal with being a family member but you have to do what s in your family s best interest When you start becoming a carer, your family orientation goes - you lose being a son or daughter Bringing them into a setting like this means that you can go back to being a son or daughter You can visit and have coffee tea and cake and take them out and enjoy those moments ” I treat these residents like they are family You can t do this job without becoming attached You have a bond they have a bond with you and you have a bond with them [Now the Dragonfly Suite is open] I am really excited for what is to come ” New Dementia Care Suite Opens; "I Don't Think They Could Do Anymore...They Are Absolutely Incredible." A new accredited qualification for care workers will help to improve perceptions of the sector and will boost retention That s the opinion of a Lesley O Connor Head of Strategic Development at Realise a leading training provider which offers numerous qualifications in the sector Lesley welcomed the Government’s £75m investment to help people progress in their Heath & Social Care careers The Government recently set out plans for a new accredited qualification and a national career structure for the adult social care workforce It says the qualification will benefit around 37 000 workers within the sector while the defined career pathway will help people plan their future progression But Lesley said while the funding package would make adult social care a more attractive proposition it would likely only make a small difference to the 152 000 vacancies within the sector “This Government investment to add accreditation to the Level 2 Adult Social Care Certificate is very welcome and it will give the qualification additional value said Lesley “A clearly defined career pathway is also something I have championed for a long time and it offers people a clear route to progress their careers “It will also help to improve perceptions of adult social care as a whole People still think of adult social care as looking after old people and everything that goes with that but the opportunities are far more varied
88 year old resident in a Great Yarmouth care home is finding a new lease of life by joining the gym at the Marina
in the town
the risk of loneliness on
es and invited him to join her at her weekly gym sessions
team at the Marina Centre welcomed
88 Year Old Great Yarmouth Care Home Resident Finds A New Lease Of Life At The Marina Centre

New Rules Will Quadruple Recycling Costs For Welsh Care Homes

as well as charities and public sector organisations to sort their waste for recycling on site – although the NHS has a two-year exemption

She said: “Up until now we have been using a very good company who have been collecting all our recyclable material and separating it at their site but they ve written to us and told us they will no longer be able to do that and in future will only collect the black sacks of mixed residual waste “We have been paying them £250 a month to collect from our two 1100-litre bins with clinical waste collected separately by a specialist company and at the same time we ve been incinerating our paper and cardboard

“I have had one quote which was for £150 a week plus VAT and that doesn t cover the paper and cardboard which will also have to be collected It s going to cost us over £1 000 a month We have waste bins in each resident’s room and these are emptied every day and bins around the home which are emptied three times a day but many of our residents have dementia and just don t understand recycling so it will just be something else for our very busy staff to deal with

We are not a large care home but what will this be like for big care homes of 60 to 100 beds? At this time of year we are having to put prices up and we will have to consider the cost of the new recycling arrangements so the people that will really suffer will be our residents and their families and it’s going to be hugely expensive

“The bins Welsh Government are suggesting are only suitable for a domestic household but we have 34 people here being served food five times a day and the suggestion is that we will only need a 240-litre wheelie bin

That fills me with horror because having that in a bin area is just going to attract rats so there are real health issues

Time is ticking now and because our long-term recycling company have been forced to abandon collecting recyclable waste we are going to have to pay through the nose and face the prospect in this rural area of having about five massive bin lorries turning up here every week

It will mean us sourcing the kind of bins and what colour they have to be and we can’t afford to have too few, finding a supplier for them and making arrangements for collections by a national company we have never dealt with before

The first we heard about this was at the end of November we had an online webinar event to learn more about it in February and now we find ourselves having just weeks to make these arrangements because it all has to be done by April 6

She has written to her local Senedd Member, Peter Fox, and to the four Regional Members and is being backed by Care Forum Wales, the body which represents over 500 independent care providers in Wales

Their Chair, Mario Kreft MBE said: “They ve given the NHS in Wales two years to comply with this change but care homes which have just staggered out of four years of pandemic don’t even get a year to adjust

They ve been through this dreadful pandemic and kept hospitals functioning by taking hundreds of people off their hands and into the community so we need the Minister Julie James to tell us why there is an exemption for the NHS

That is because organising it is going to be difficult and the cost will be enormous but it is OK to put that on care homes who will have to increase their fees and take on more responsibility “The First Minister has described the social care sector as the scaffold which supports the NHS and I don’t think anyone has given any serious thought to the care homes of Wales or how that scaffold should remain in place

“Around 90 per cent of social care is publicly funded through councils or health boards but and the extra cost placed on care homes should be factored in to the fees paid to them The NHS is being made a special case and will be given two years’ grace before starting to do this and fairness dictates the social care sector should undoubtedly be treated in the same way As well as the extra financial burden there is also going to be a heavy cost in terms of staff time and it will impact care homes in the same way as it does hospitals ”

“All of this comes at a time when care homes are struggling with other unnecessary changes after the pandemic on top of suffering the effects of chronic underfunding by councils and health boards for decades ”

The sector has suffered enough – it s on its knees This is not a kind or intelligent thing to do Apart from any practical considerations, placing this unfair additional financial burden on care homes is ill-considered and unjust This blanket application of the new rules is plain crazy The First Minister Mark Drakeford pointed out that the social care sector was in a fragile state even before the pandemic struck ”

The economic viability of many care homes is now even more precarious so this policy could have catastrophic unintended consequences and could in some cases push some of them over the edge of the financial precipice ”

Freephone: 0800 917 7943 www euroser vice-uk com sales@euroser vice-uk com Visit the website at www.euroser to see the full range Manufactured in the UK PROVIDING PRACTICAL AND ST YLISH TROLLEYS TO SUIT YOUR NEEDS Watch your resident's eyes light up when the beautiful tea trolley arrives! Euroser vice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastr y trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Euroser vice trolleys are an attractive and practical alternative to clinical aluminium trolleys given that antibacterial spray can be used freely to sanitise them Get in touch with our friendly, experienced sales team THE CARER DIGITAL | ISSUE 185 | PAGE 29 Controversial new recycling rules will quadruple the cost of dealing with waste for cash-strapped care homes across Wales it s been revealed Georgie Llewelyn, whose family have run the Penpergwm House Residential Care Home near Abergavenny for over 30 years says they could face bills of over £1 000 a month thanks to the Welsh Government s new policy Georgie the general manager of the 34-bed care home claims the new legislation will have an enormous impact on care homes which have complex recycling needs The new rules will come into force on April 6 and will require all businesses

The National Association Of Care Catering Launches Its Care Chef Of The Year 2024

The National Association of Care Catering’s (NACC) Care Chef of the Year 2024 competition has opened for entries officially starting this year s search for the best chef working in the care sector

The prestigious competition has been celebrating the culinary talent across the care sector for 24 years Open to all chefs and cooks working in care settings it recognises, showcases and celebrates their sector-specific knowledge, skills and flair

The entry brochure can be downloaded here and the deadline for entries is Monday 6th May 2024

The NACC Care Chef of the Year 2024 competition is once again kindly supported by Unilever Food Solutions as the main sponsor and event sponsor The Worshipful Company of Cooks

Focusing on the importance of food, nutrition and positive mealtime experiences as part of quality care entrants are challenged to create an appealing and delicious two-course menu (main and dessert) appropriate for people in a care setting The combined food cost for both courses should be no more than £4 50 per head based on three portions and it must be nutritionally balanced The menu must also feature at least one product from Unilever Food Solutions’ sector-relevant catering range2

All paper entries will be judged by a professional judging panel and the successful chefs that make it through to the next stage will compete at the regional heats in June 2024 Here they will have 90 minutes to produce their dishes and demonstrate their skill set and knowledge under the watchful eyes of the competition judges The judges will be looking for clear nutritional understanding of the foods they are using and how they benefit the needs of their clientele plus culinary flair through flavours menu balance execution presentation and hygiene best practice

The highest-scoring competitors from each regional heat plus wild cards selected by the judges will compete for the title NACC Care Chef of the Year 2024 at the national finals on Tuesday 1st October at Loughborough College

Neel Radia, National Chair of the NACC, said: “I always look forward to this competition as it is one of the best opportunities of highlighting the fantastic skills of the innovative and creative chefs who find such job

satisfaction working within the care sector It is also an inspiration to others who may be thinking of embarking on a worthwhile career in care catering

Great dining experiences are at the heart of everything we do so there is no better occasion to showcase our talented chefs from around the country

The competition will again be overseen by the amazing head judge Steve Munkley, who provides constructive feedback after each regional heat That alone such be enough to encourage everyone to enter and celebrate the culinary excellence the care sector offers I wish anyone who enters the best of luck ”

James Birch Customer Development Chef at Unilever Food Solutions said: “We are very excited and proud to continue our sponsorship of the NACC Care Chef of the Year competition in 2024 This competition provides a great opportunity for care chefs around the country to showcase their skills and raise the profile of care catering

Our team at Unilever Food Solutions is delighted to be working alongside chefs within the care sector to ensure that every mealtime is the highlight of the residents day be that supporting with activities to nutritionally analysed recipes training inspiration and competitions like this We look forward to seeing how this year’s competitors rise to the challenge and wish them the very best of luck ”

Mr Paul Galpin Master of the Worshipful Company of Cooks said: Once again the Worshipful Company of Cooks is proud to sponsor and be associated with the NACC competition For more than 500 years we have been involved in the world of cookery; initially being responsible for standards of catering and hygiene in the City of London and more recently closely engaged through our support for competitions such as this one in encouraging chefs to achieve high standards that they can then take back into their workplace We are heartened to witness the year on year raising of standards and skills by the competitors

To all competitors we send our best wishes and we look forward to being able to host the winner at our annual Prize Winners’ Lunch when you will be able to sit back and enjoy the results of someone else’s hard work Good luck!

For more information on the NACC Care Chef of the Year 2024 competition and to download the entry form go to https://www thenacc co uk/events/nacc-care-chef-of-the-year-2024

Residents At Friends Of The Elderly

Malvern ‘Twitching’ For World Wildlife Day

video bird boxes “Our first video bird box was donated to us by the family of a resident who sadly is no longer with us said Selena Whittaker, the Activities Coordinator at Perrins House “Our residents were keen to have the box put up so they could view the birds in real time and see what they got up to every day It has been extremely popular and with springtime nearly with us the residents are waiting for the birds to start nesting

“The video bird box at Perrins House is linked to the television in the care home s Lounge added Jo Bennett the General Manager at Friends of the Elderly Malvern Our residents love wildlife programmes, so to have their very own ‘Birdwatch’ is a lovely activity for them and a great addition to our existing wide and varied daily activities calendar

The ‘Twitching’ has quickly caught on with some of the residents now using their own binoculars to watch the birds in the care homes’ beautiful grounds “At Friends of the Elderly Malvern we have beautiful grounds and gardens surrounding all three care homes The Twitching has sparked a real interest in our

feathered friends and the residents have noted seeing a wide range of different birds including Blue Tits Robins and Sparrows Jo added

“Our residents have seen some funny bird behaviour and rather unusual birds too continued Selena We ve had Pigeons deciding to have an argument over who should be on the bird table first and a Sparrow Hawk who nested in a tree near Davenham our residential care home

“It’s a wonderful activity for individuals or groups to participate in and can be a very thought-provoking and absorbing activity It can provide those taking part with the opportunity to spend time in a quiet place without any distractions and for those living with dementia being able to see and experience the nature around them has been shown to reduce stress anxiety and depression ” added Selena


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PAGE 30 | THE CARER DIGITAL | ISSUE 185 Wippet For Care Wippet For Care is the simplest and most versatile way to procure everything you need for your care home Wippet is your gateway to fair prices from known and trusted suppliers Wippet is not a supplier we have sourced many different suppliers onto our platform Any healthcare business, small or large, can buy from Wippet At Wippet, our purpose is to provide fair market prices to all care operators So we have pre-negotiated prices from known and trusted suppliers to the care sector giving instant savings across your purchases Our platform and 3 unique services designed by care procurement specialists, Club, Partner and Fuse are adaptable to the smallest and largest care operators - All suppliers routinely, independently checked and vetted - Care procurement specialists negotiating with suppliers on behalf of our customers - Bolt-on functionality and additional services as you need them - More than 50 suppliers and 50,000 products and services already available - One login, one basket, one invoice - with streamlined supplier payments WIPPET CLUB Wippet Club is our core service offer we provide the power and technology to make extraordinary prices accessible to all our registered and approved customers Our ongoing commitment to work with suppliers negotiating fair prices for you is what we do best WIPPET PARTNER Through Wippet Partner you will turbo-charge your procurement with support from our care procurement experts as and when you need it From simple benchmarking via our range of suppliers and partner affiliations to multiple category tenders
Residents at Friends of the Elderly’s Malvern-based Davenham, Perrins House and Bradbury Court the residential nursing and dementia care homes which are collectively known as Friends of the Elderly Malvern have been celebrating this year s World Wildlife Day by enjoying their regular ‘Twitching’ video sessions Twitching is the term used for observing and watching birds which the residents have been experiencing and delighting in thanks to the care home’s
gardens around the three care homes,
bird feeders and bird tables We make sure the birds are well fed
fill them
bird seed and also hang out fat balls for them to enjoy ” However birds are not the only wildlife at Friends of the Elderly Malvern Muntjac Deer have also made the care homes’ expansive grounds their home “We have Muntjac Deer which roam around our lower wooded grounds and gardens so we are hoping to get an outdoor device to capture them on video for our residents to watch as well added Jo
video bird boxes are now located in the
together with a range of
continued Jo We regularly

“Brilliant Response” as Care Operators Sign Up to Care Workers’ Charter

work on behalf of us all It is only right that they are better paid and better supported to provide the high quality care that residents deserve ”

UNISON London regional secretary Jo Galloway said: Southwark Council is setting a great example in adopting this residential care charter and committing to improving the working conditions of those in social care This will encourage dedicated staff to stay in their jobs benefitting local residents who will experience a better quality of care We hope to see other councils across London following suit However councils can’t do it all by themselves and greater investment in social care is required from central government A National Care Service would mean the quality of care is of the same high standard no matter where in the country it was being provided ” The council is making good progress towards their commitment of having 100 per cent of care homes compliant with the charter by 2026


• Bluegrove Greenhive Rosecourt and Waterside which are all run by Agincare Camberwell Lodge which is run by Country Court

• Tower Bridge which is run by HC-One

Raina Summerson Chief Executive at Agincare said: “We are proud to be an early adopter of Southwark Council’s Residential Care Charter as part of the transfer of care teams at the four care homes we operate in the borough The charter outlies the high standards of person-centred care that our care home residents can expect from our trained professional teams In return, Agincare will continuously support and develop its team members to work towards their goals and aspirations for a long and successful career We continue to work closely with Southwark Council for a shared common goal that will improve the lives of care home residents and the people that support them

Jake Rollin, Director of Commissioned Care and Commercial Support at HC-One said: The social care workforce play such a vital role in supporting residents and their families We applaud Southwark Council’s Residential Care Charter as a meaningful and successful initiative that helps to give the care workforce the recognition they deserve and ultimately positively contribute to the experience of care home residents in Southwark

Lauren Gordon Home Manager at Camberwell Lodge Care & Nursing Home of Country Court Care Homes said: “We are delighted and proud to be one of the first care and nursing homes in the borough to sign up Our staff teams are at the heart of our care homes and Country Court

PAGE 32 | THE CARER DIGITAL | ISSUE 185 UK Care Week has announced their surprise guest for the 20th & 21st March at the NEC Birmingham Helen Whately Minister of State in the Department for Health and Social Care will deliver a keynote address set to ignite discussions on the current state of the care sector Appointed as Minister of State in the Department for Health and Social Care on 26 October 2022 Helen Whately brings a wealth of experience and a passion for driving positive change in the healthcare landscape Her dedication to public service is evident in her previous roles where she served as Exchequer Secretary to the Treasury and as Minister of State (Minister for Care) at the Department of Health and Social Care Notably Helen Whately also contributed significantly as Parliamentary Under Secretary of State at the Department for Digital Culture Media and Sport Her diverse background reflects a deep commitment to enhancing the well-being of individuals and communities Key takeaways will include insights into the future of health and social care policies innovative strategies for improving the quality of care and delivery of the government s vision for the care sector This addition to the programme makes UK Care Week 2024 an event not to be missed! Across the 2 days care professionals have the opportunity to dive into the latest innovations learn from industry leaders and celebrate the collective efforts to enhance the quality of care Tickets are free, to register or for more information visit ukcareweek com Minister of State in the Department for Health and Social Care to Address Care Community at UK Care Week in March Six care homes run by Agincare Country Court Care Homes and HCOne have signed up to a new charter designed to improve workers’ rights Six care homes have signed up to the council s residential care charter This means better working terms and conditions for around 500 care home staff (75 per cent of all those working in Southwark) They care for over 400 residents across the six homes (roughly 86 per cent of all those living in care homes in Southwark) The charter is the product of close working between the council and trade union UNISON It lays out what council expects for safe and high quality care This goes above and beyond the standards set by the Care Quality Commission It’s the first of its kind in that it applies for all care home staff of providers who have signed up regardless of whether they work directly for the council or not Cllr Evelyn Akoto Cabinet Member for Health and Wellbeing said: We have been delighted by the brilliant response to our residential care charter so far The council cannot drive up standards of care alone So we are very proud of the amazing progress made so far thanks to everyone working together From the teams at all the six care homes signed up to the charter and their providers to council officers local partners and UNISON The people who look after our older loved ones do invaluable
are always keen to demonstrate how much we value everyone who works in our home The team at Camberwell Lodge is over 120 staff strong and includes carers nurses the wellbeing team chefs maintenance front of house and housekeeping They will all benefit from our promise to uphold the ethical care requirements of the charter including paying the London Living Wage paid handovers permanent contracts and free training Our commitment to the charter further reinforces our pledge to put the safety and wellbeing of residents first ” Improvements under the charter include: all care home staff being paid at least the London living wage all staff receiving occupational sick pay instead of statutory sick pay all staff being paid extra for unsocial hours (e g nights weekends bank holidays) zero hour contracts not being used in place of permanent contracts unless requested by staff training must be free and carried out in work time families and friends will be involved at least annually in the care planning of the residents • residents and their families can expect to have meetings with their care home providers at least four times a year to discuss any issues they want to raise
Fetes fitness classes and fundraising walkabouts all boosted a care home s year of support for a children’s hospice charity Residents families staff and friends of Colten Care s Kingfishers in New Milton, Hampshire, raised £3,400 for Julia’s House through their efforts Collections were made at activities including an open garden day at the home summer and Christmas fetes a Zumba aerobic fitness programme and community events at Easter and Valentine s One resident Mollie, even went out and about to promote the home’s fundraising on personal visits to around 50 shops and businesses She said “I asked people to support our events through vouchers or donations I was never rebuffed It was great I enjoyed it tremendously and would do it again ” Mollie who was accompanied on her neighbourhood calls by team member Tracy McCallum Customer Support Advisor added: I like helping people, even if it’s only doing something small I must have confidence in what I am supporting and this was for childcare so a good cause To round off the year of fundraising, Kingfishers held a party at which Julia’s House Community Fundraiser Amanda Gillett was presented with a cheque for £3 396 59 Speaking to an audience of residents and staff Amanda said: “We care for children with life threatening and life limiting conditions and provide ongoing support for their families including respite Only eight per cent of our income is government funded so for our vital services to keep running support from the local community is essential to help us to continue to provide our lifeline of care to the most vulnerable children and families in our local community “The money from Kingfishers will make a huge difference to the children and families we support A massive thank you from everyone at Julia’s House for choosing us as your charity and for all the hard work you have put in All 21 Colten Care homes have a policy of enabling residents to choose charities to support each year Kingfishers main nominated charities for 2024-25 are New Milton Men’s Shed and New Forest Disability Information Service Kingfishers is officially rated an Outstanding care home by sector regulator the Care Quality Commission Care Home Residents and Staff Raise £3,400 for Children’s Hospice Charity

'Help Us, Help You' with Bowel Cancer Screening

Beloved Thames Ditton Care Home to be Renamed in Honour of its Riverside Location


Ruth Yates managing director of operations at Aria Care said As we embark on this exciting new chapter, our exceptional person-centred care, hospitality and lifestyle offering continues to place our residents at the heart of everything we do and Thames View will continue to be a symbol of unparalleled care timeless elegance and gracious living

We look forward to continuing to develop our relationships in the local community, working together to provide support in the Thames Ditton area ”

PAGE 34 | THE CARER DIGITAL | ISSUE 185 In the latest ‘Help Us Help You’ Bowel Cancer Screening Campaign the NHS is encouraging people who have been sent an NHS bowel cancer screening kit to complete the test Bowel cancer is the fourth most common cancer in the UK and detecting it at the earliest stage makes you up to nine times more likely to be successfully treated But almost one third of people who were sent an NHS bowel cancer screening test in England last year did not go on to complete it The free test detects signs of cancer before you notice anything wrong the kit can be completed in the privacy of your own bathroom, a few simple steps and a tiny sample is all it takes Anyone aged 56 to 74 lowering to 50 by 2025 who lives in England and is registered with a GP practice will be sent a test in the post automatically every two years As part of the campaign a new ad with BSL encouraging anyone who is sent a bowel cancer screening kit to remember to complete it can be viewed here: https //youtu be/umi621tG7ZM?si=8sE80Uxx47F8f2-C So if you are sent a bowel cancer screening test remember to complete it Put it by the loo Don’t put it off Your next poo could save your life For more information including how to do the test in BSL and easy read visit nhs uk/bowel-screening
A popular care home in Thames Ditton is set to undergo a name change to better reflect its stunning location and welcoming environment From Friday 1st March Home of Compassion which is situated on the banks of the River Thames will be known as Thames View (an Aria Care Community) ’ The renaming marks a new chapter for the home a grade II listed building dating back to the 18th century, which is at the heart of the Thames Ditton community with stunning views of the river Lovingly restored over a decade ago, the building was transformed into a luxurious care home providing exceptional care and a welcoming and engaging environment for its residents and the local community Paul Fenech home manager at Home of Compassion said: “We are so excited for this new chapter We are in such a beautiful location right on the banks of the River Thames, and both colleagues and residents alike love to sit out and admire the views “The name ‘Thames View feels much more reflective of life at the home and although the name might change the hearts are still the same To mark the renaming a special afternoon tea will be held for residents and their families at the home on Friday 1st March before it hosts a cheese and wine evening on Thursday 7th March for members of the community to which everyone is
Elderly care home residents have been whizzing around Middlesbrough on a trishaw thanks to a community group Residents at The Gables Care Home on Highfield Road have been taken on tours by Cycling Without Age Stocktonon-Tees Chapter The group of volunteers was set up to enable older people and those with mobility issues to get out and experience the outdoors The three-wheeled, motor assisted cycles allow up to two passengers at a time to be ferried around see the sights and spark memories Michael Lavran 84 is one of The Gables Care Home s residents who enjoyed a ride on the trishaw He ordinarily prefers to stay inside, according to the care home’s activities coordinator Samantha McCormick but the novelty of the experience was enough to tempt him to try something new Staff were also able to enjoy the experience including domestic worker Alisha Bingham and carer Emma Mann who tried piloting the trishaw Resident Jean Parker 82 said: “I discovered places around The Gables that I didn’t even know existed Samantha said: “I loved the way the residents faces lit up on the bike It was a joy to see them do something they had never dreamed of doing in a normal day “We’re planning to have Cycling Without Age at Stewart Park in the summer so residents can enjoy seeing the 120-acre site Everyone is already very excited ” Trishaw Tours Of Middlesbrough For Elderly Residents Four generations got together to celebrate the birthday of a resident at a Nottingham home Doris Parker lives at MHA The Herons and celebrated her 100th birthday with a special party attended by her children grandchildren and great grandchildren The gallery at the home was decorated with birthday banners and balloons Doris an avid gardener was treated to two birthday cakes one made by her daughter Julie and the other was prepared by one of the Senior Carers which was garden themed The home provides residential care for 39 residents Claire Belshaw administration manager said: “During the day Doris went out for lunch to her son s before coming back to us in the evening “The day was beautiful, the family set up the space with balloons, banners and provided a wonderful spread “Doris was very pleased to see all 20 members of her family and there were four generations who came to her party She felt very lucky to have two birthday cakes and her family made a real fuss of her She had a wonderful day and thanked us all by giving us a slice of cake each “The telegram from the king was another highlight and the family were very impressed with how the day went ” Four Generations Get Together At Nottinghamshire Home To Celebrate Residents 100th Birthday


The Jolly Journey creates a familiar

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Medical BARON MEDICAL in Bredhurst Kent & WESTERN EQUIPMENT SUPPLIES in Bristol have provided a wide range of services to the Care Industry both at home and abroad since the mid-eighties So with a combined 60+years’ service to the Care Sector we are probably two of the oldest supply companies in the UK which enables us to have unique purchasing arrangements with various trade and public bodies within the industry We have close links to the NHS, giving back much needed revenue, whilst also working with diverse clientele at home and abroad to countries less fortunate than ours Understanding the financial constraints often faced by care organisations and individuals, we offer flexible pricing options As a Trade Customer, whether you re looking to purchase just one or many beds, for hire or purchase, we can offer generous discounts to help cash flow Our current range of Alerta Beds is a testimonial to those savings whilst current stocks last but we can always deliver on value Prices are INCLUSIVE of VAT to ease your financial burden along with subsidised delivery Call 0800 954 8801 - Text 07768 800 188 Or email: Maureen (or) Brian@BaronMedical co uk www hospitalbedsuk co uk See the advert on page 15 for further information on how Baron can help your business
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and stimulating environment for ‘passengers’ to return to their fondest memories sparking conversations of time gone by Reminisce about travel and holidays with loved ones and friends over afternoon tea in your exclusive cabin, then maybe top it off with a jolly good Sing Song’ on the way home Our Journeys begin with Steam Train rides through Britain with other destinations being planned as the World opens up again Bespoke Journeys can also be created just let us have your ideas and we ll see if we can fit them in with our filming schedule In just one day our Little Islands Team can efficiently install and furnish your opulent ‘First Class Carriage pod’ with all accessories and footage All we require is 2 5M of clear wall space a power socket and good access to create your very own Jolly Journey For more information please contact Little Islands 01828 869802 or see the advert on the front cover The New “Jolly Journey” from Little Islands Oxford Up Joerns Healthcare s Oxford Up is an active manual stand aid supporting assisted standing seated transfers and patient rehabilitation Suitable for clients who require some assistance when standing but are able to participate and contribute effort to the process the Up can also be deployed as a useful rehabilitation aid With a safe working load rating of 200kg (31st) the Up quickly and conveniently disassembles into three separate components significantly easing storage and onward transportation, making it truly portable Reassembly takes a matter of seconds and its ready for use again An over-sized multi-point push handle eases manoeuvrability for the caregiver and the foot push pad provides a means of generating forward momentum when moving a patient Optimum positioning of the swing-away seat pads and knee support help ensure comfort for the patient Adjustable leg opening allows closer access around furniture, promoting improved patient positioning and general ease of use Where additional seated support is required the Oxford Deluxe Standing sling (With Clips) is fully compatible with the Up and available in three standard sizes: small medium and large The Oxford Up is available to order now with a standard 5 year warranty for peace of mind! For more information contact Joerns Healthcare on 0344 811 1158 send an email to info@joerns co uk or visit our website at www joerns co uk See the advert on page 7 Watch your resident s eyes light up when the beautiful tea trolley arrives! Euroservice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastry trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Visit the website at www euroservice-uk com to see the full range Or see the advert on page 17 Ser ve Afternoon Tea in Style with Euroser vice To help achieve climate-neutral building stock by 2050 the care sector is being challenged to reduce operational energy use By increasing the use of renewable energy supply and prioritising on-site renewable energy sources the hope it to reduce both harmful carbon emissions and operational costs There is no doubt that being more sustainable comes at a cost Whether in the form of new build projects or the refurbishment of existing, yet ageing facilities, understanding the necessary capital investment, operational savings and payback periods is key to developing a workable sustainability strategy Because of ubiquitous need for hot water, from basins to baths and showers catering and wash down addressing how this resource is secured is one of the best ways of making active carbon savings today Addressing the efficiency of domestic hot water (DHW) systems - whether through the implementation of heat pumps solar thermal direct electric water heating or even simple modernisation of existing gas appliances - helps properties meet sustainability goals in a practical and cost-effective manner It also delivers improved year-round conditions for residents and staff providing spaces better suited to delivering quality care For buildings already on gas and that rely on large amounts of DHW silent solar preheat is the preferable option For new build properties the expectation is for specification to default to a mixture of heat pumps and direct electric afterheat New system approaches including
co See the advert on page 5 Where To Start Caring For The Environment Consort Claudgen s innovation in the electric heating industry takes another leap forward by introducing Wi-Fi-enabled heaters to their low surface temperature (LST) range These cutting-edge heaters offer unparalleled convenience and efficiency The heaters connect directly to Wi-Fi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app With a comprehensive 7-day timer which allows 24 individual heating periods per day and features such as a lock function open window detection and custom automation users can tailor their heating needs to their preferences Adding to the ease of use users can view the energy consumption statistics of all connected heaters, providing insights into usage patterns and potential savings The LST heaters with Wi-Fi and occupancy sensors have a selflearning control ability They utilise in-built occupancy sensors to detect and learn a user s weekly presence in a room creating an intuitive heating schedule When the space is unoccupied the heater conserves energy by switching to a setback temperature or frost protection mode BIM (Building Information Modelling) objects for the heaters are available for download from Consort’s website 01646 692172 | sales@consortepl com | www consortepl com See the advert on page 7 Consort Claudgen Introduces Wi-Fi Enabled Heaters to LST Range THE CARER DIGITAL | ISSUE 185 | PAGE 37

rate up and down the steps- and beyond AAT visited Phil and Mel to assess the situation that the S-Max Sella would safely deal with the steps and that Mel and Phil were both comfortable using it Phil was so impressed he ordered one on the spot AAT delivered it set it up to their personal preference and trained Phil in how to use the equipment correctly and safely

Under Phil’s control with its integral seat and battery-powered kinematic climbing capability S-Max Sella safely gets Mel around her home again It gets her out of the house and into town It really is a fantastic piece of kit says Phil

Encanto and Cuba – Fabrics for Well-designed Contract Interiors

for any contract interiors whether office education care or high-end hospitality and cruise interiors Along with many other Skopos upholstery fabrics this collection comes under the Skopos Protect+ banner Perfect for flagship interiors with colours that compliment Skopos

drapery and bedding designs view the full palette on-line and order a shade-card The collection meets the requirements for Flame Retardancy standards across the UK and Europe and meets IMO standards with the added benefit of the MED wheelmark confirming suitability for marine/cruise-line interiors Available immediately with short lead-times for larger order quantities Skopos are pleased to add this collection into their Accents range For a copy of our Encanto shade-card pls contact our customer service team: sales@skopos co uk or for free samples of our collections visit our web-

Angloplas Dispensers Help Reduce the Risk of Cross Infection Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Although these are designed to keep the workplace tidy and uncluttered they are, more importantly built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers and who are employing a combination of infection prevention and control strategies including hand hygiene cleaning training and the adoption of new technologies to tackle the problem As a result, a wide range of infection control products and technologies are emerging on the market including antimicrobial technology Angloplas range of dispensers are produced in the world s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product reducing levels of bacteria such as MRSA, E Coli, Legionella Salmonella and mould by up to 99 99% For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags You can order Angloplas products directly from its website by going to www angloplas co uk HYGIENE & INFECTION CONTROL PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING PRODUCTS AND SERVICES LeisureBench Ltd is proud to introduce its new sister company SGM Recycled Plastics Ltd Made from 100% recycled plastic, our new ranges are designed and manufactured at our new premises in Granthan using the latest technology From picnic tables to planters the growing range of products are ergonomically designed for the commercial sector at affordable prices and most items come with a 25-year construction guarantee Introducing our new stylish side chairs available in several colours they are both comfortable and at a starting price of just £99 45 +vat in black they represent excellent value for money Our new website www sgmrecycledplastics com has automated muti-buy discounting Discounts start from as little as two of the same product for exceptional value We believe we are the most competitive in the market Our in-house design team can design bespoke products for our clients and no job is too small or too big Customer service is key to our success We welcome visitors to our factory showroom at Old Wharf Road Grantham Notts NG31 7AA SGM T: 0333 0112314 Calls charged at local rate E: support@sgmrecycledplastics com SGM W: www sgmrecycledplastics com LeisureBench W: www leisurebench co uk We all want to see less waste plastic and sustainability; our products are a small but not insignificant step in right direction Thank you See page 10 for details LeisureBench Ltd is Proud to Introduce its New Sister Company SGM Recycled Plastics Ltd S-Max has restored the freedom to get out and about for Mel and Phil Sanderson after months of being confined to living in their basement In 2022, Mel lost much of her mobility Unable to cope with stairs, she and her husband Phil ended up living in the basement of their three-storey home in Hull town centre With no internal staircase only a narrow turning flight of stone steps outside and strict building/alteration constraints (the property is Grade II listed) it became nigh on impossible for the couple to get out- whether for daily essentials or leisure- nor to socialise at home with friends and family Phil was having to physically lift Mel up and down the stone steps putting them both in danger of falling Phil was determined to find an answer His research led him to AAT and its top-selling S-Max Sella stairclimber Under the control of the care-giver the mobile battery powered unit transfers its passenger safely and at a consistent
Before we got the S-Max we were basically trapped in the basement Once trained it is very simple to use Now we can go out for leisure and appointments after months of being stuck inside It even means we can have family occasions upstairs as we used to with ease! I would recommend the S-Max for anyone who needs help getting up and down stairs S-Max is the UK s top-selling stairclimber with an impeccable safety record built up over 20+ years for the thousands of units in use nationwide Class 1 Medical Device certified the S-Max executes over 300 steps from a single charge Its unique ComfortStep feature delivers a smooth comfortable climb or descent automatically adjusting to variation in riser height and gently braking on the edge of each riser to facilitate the process for the operator The standard S-Max unit attaches to most wheelchair models to enable them to be safely moved up down almost any flight of steps The S-Max Sella features an integral seat for people who are not confined to a wheelchair AAT has developed a Universal Back for the units to achieve optimal flexible safety and physical support for the passenger AAT offers a comprehensive support service, including free no obligation assessment, setting up of the S-Max training of its users plus ongoing service & maintenance Full details including videos of the Sella stairclimber can be found @ www aatgb com/s-max-sella
Family Gatherings Restored! S-Max liberates Mel and Phil Adding to the family of impervious contract upholstery solutions from Skopos Encanto provides a burst of colour and texture into commercial spaces Marrying the key attributes: antimicrobial impervious soil and stain resist the 3 designs offer amazing performance without compromising on style Following in the footsteps of Chamonix Moritz and most recently Chamonix Deuxième
choice within the collection is designed to compliment a range of different interior choices With 38 new Skus each design works beautifully alone or in combination to create simple contemporary and stylish contract furniture pieces The fractured herringbone
familiar yet unique texture alongside a flexible small-scale check
our familiar Cuba linen design The palette provides
classical neutrals
5 Flame Retardant backing
No More Stuck
The Basement,
pops of colour or a choice of
The three designs are provided are Halogen-free Oeke-tex 100 compliant with Crib
000 Martindale rubs offering a beautiful
skoposfabrics com Skopos are looking to become a Carbon Neutral organisation in 2023 working towards PAS2060 status as part of our drive towards a more sustainable future For further information please visit our website Skopos is an ISO9001 accredited company and has more than 50 years’ specialist experience in the design and manufacture of high-performance FR contract fabrics for the hospitality sector Images show Marmotte Magenta and Slalom Olive/ Orelle Elm provided by Barons Furniture


Skin Health and Surface Hygiene Expert, GOJO Urges


To Be Prepared This Germ Season

Skin health and surface hygiene expert GOJO urges organisations to be prepared this germ season

GOJO, THE INVENTORS OF PURELL™, and the hand sanitiser category itself is advising organisations particularly those in the care sector that look after the elderly and the vulnerable, to take steps to lessen the impact of seasonal viruses this winter

Preparedness can save lives – last year’s influenza programme prevented around 25 000 hospitalisations in England This autumn and winter COVID-19 flu and Respiratory Syncytial Virus (RSV) are likely to be co-circulating which, according to Dr Marc-Alain Widdowson, who leads WHO's High-threat Pathogen team would increase the risk to vulnerable populations and put further pressure on health services ’

Whilst flu vaccines are a powerful weapon good hand hygiene is a critical measure in the battle against winter infections For healthcare and long-term care settings which support vulnerable patients GOJO recommends paying extra attention to their specific needs Chris Wakefield V P European Marketing and Managing Director UK & Ireland GOJO Industries-Europe

Ltd comments: ‘As a founder member of the World Health Organization (WHO) Private Organizations for Patient Safety group GOJO is a strong advocate of making hand hygiene second nature to everyone Hospitals and care homes need to ensure that the protection solutions they select are suitable for everyone with a facility – staff visitors, and patients alike

For example consider touch-free dispensers that are easier for the elderly and infirm to operate and ensure that the formulations are suitable too They must not only have proven efficacy against germs but should be gentle enough to care for resident s delicate skin as well as that of busy healthcare workers, who clean their hands repeatedly during a shift ’

Widely used in the NHS PURELL® is a trusted brand in healthcare facilities around the world Its solutions encompass fast-acting, effective formulas that care for skin state of the art dispensers and dedicated support such as the Royal College of Nursing (RCN) accredited training

For a tailored effective total solution for your setting or for more information on the benefits of partnering with GOJO please call +44 (0)1908

588444 email CustomerExperienceUK@GOJO com or visit www gojo eu/uk

We do


Swiftclean is a family-run business which has been established for over 40 years Formed to provide specialist compliance cleaning services for ventilation system hygiene Swiftclean is now one of the UK s foremost providers of kitchen extract fire safety cleaning legionella control services fire damper testing indoor air quality monitoring and ventilation system cleaning WHY SWIFTCLEAN?
the job properly, giving you peace of mind:
tackle many new projects where dirt or grease has been allowed to build up - all our ventilation cleans are carried out to comply with BESA TR19® or TR19® Grease Our legionella control services provide clean water:
provide legionella control services to ensure L8 regulations compliance preventing legionella outbreaks and maintaining a healthy water supply
help safeguard your insurance: Our unique cloud-based digital delivery system produces detailed compliance documentation to help safeguard your insurance preserve your business and protect your brand reputation We save you time and money: By using us for both ductwork and water hygiene services you can make the best use of your budget as well as your valuable time We’re big enough to reach you, small enough to care: We provide nationwide coverage in England Wales and Scotland through one team with the same exemplary high standards We re highly experienced, we know what we re doing: Our expertise has been built up over more than four decades and we’re at the cutting edge of industry progress Our Managing Director is directly involved with BESA and we re an award-winning ISO registered company We re experienced and reliable; you can count on us to do the job properly We would love to hear from you Please feel welcome to contact one of our team members on 0800 243 471 option 1 www swiftclean co uk Swiftclean Puts Your Care Home in Control of Grease and Legionella

Christina Larkin is JLA s Chief Data and Marketing Officer shaping the organisation s decision-making through analytics and insight As ESG lead Christina also inspires JLA s teams to put customer and sustainability-focused thinking at the heart of their actions As managers across the UK s care sector continue to navigate the triple challenge of infection control rising utility costs and the drive for greater energy efficiency what innovations and practices can be adopted to help future-proof care homes protect residents and staff and still enable organisations to meet their short and longerrange sustainability targets? In this piece on finding the balance JLA’s Chief Data & Marketing Officer, Christina Larkin shares her thoughts on an increasingly pressing question


The Covid-19 pandemic has rightly seen the care industry – and the Care Quality Commission – place renewed focus on infection control From the laundry room to the kitchen care home hygiene and safety are rightly non-negotiable while compliance and residents safety remain everyone s top priority

At the same time initiatives to drive efficiency reduce waste and decarbonise the sector continue to gather pace with net-zero targets and more accessible alternative technologies allowing organisations to reduce their carbon footprint without compromising care standards The good news then is that energy savings are still highly achievable in care settings and can even help to demonstrate to your residents (and their families) that you are taking steps to becoming a more sustainable business which in turn enhances your reputation

Of course practically meeting these expectations will usually mean adopting a range of measures These could be as simple as switching to more sustainable everyday consumables and reducing waste sent to landfill It could mean upgrading boilers and associated heating equipment to more efficient hydrogen-ready units Or it could mean investing in more energy-efficient washing machine systems, which, thanks to technological innovations, will use considerably less electricity and hot water to disinfect a laundry load, and actually lower your day-to-day running costs

Whatever the path you take, improving sustainability brings a myriad of benefits – and not only in operational efficiencies or cost savings In fact, it s increasingly the case that committing to sustainability means investing in your people s wellbeing as well By making positive changes and working on sustainability together you can help to improve morale and reduce staff turnover which allows residents to build even deeper relationships

with your care team You ll also be a more attractive proposition to talent across the industry which further drives up standards

And as more and more families begin to consider the environmental impact of facilities while making crucial care decisions such a commitment to sustainability could well become the key difference between you and your competition


With commercial energy costs at record highs we often hear of care homes seeking cheaper domestic washing machines for their laundry rooms However research shows that this can be a false economy For one, domestic machines are much less robust, needing more regular repairs, while their smaller load capacities add up to needing more washes, at greater expense More importantly, it is unlikely that they can achieve and maintain the thermal temperatures required to keep you compliant with the requirements of HTM 01-04 A commercial washing machine is far more likely to control temperatures effectively, as well as providing the correct holding time to achieve the full penetration of a load for disinfection Alternatives to thermal laundry infection are becoming increasingly widespread too One example is ozone disinfection technology which uses the power of natural ozone gas to eliminate infection from laundry loads on an energy-saving cool wash During a study with Leicester s De Montfort University JLA s own ozone disinfection system OTEX was found to completely remove the coronavirus It also helped to cut hot water usage by up to 80% and electricity by 60%

As expected regular servicing and proactive maintenance are more likely to extend the working life of your equipment But when washers dryers and other appliances reach the end of their life it is always worth considering the latest developments to understand what they could save you in time energy and money This is because the most up-to-date technologies are likely to come with enhanced energy-saving features and help you spread savings across the year

Further utility savings can also be achieved through comparatively lowcost investments such as swapping double-headed taps for single-lever taps to help control hot water consumption installing showerheads that use aeration to save water adding reflective heat film to your windows to reduce energy loss and – a classic – powering down any unused appliances


As technology for the care sector continues to evolve embracing it will be key to staying ahead Enabled by internet connectivity and state-ofthe-art sensors remote monitoring systems are now allowing providers to keep a watchful eye on your equipment spotting issues early and dealing with them before they can cause disruptive downtime Similarly customers are getting fresh insights into the way their laundry rooms are running; from one dashboard managers can easily view real-time data

without having to be on site By creating a fuller picture of a laundry room s daily use these systems offer a smart way to plan resources save time and make decisions that reduce energy use And as this technology expands we expect to see more and more use cases opening up JLA s own Connect service offers always-on monitoring for compatible laundry equipment Some of its features include improving efficiency by estimating the amount of energy and water machines use, in addition to suggesting better times to run them for maximum savings On top of that, JLA Connect offers a handy way to quantify and potentially reduce environmental impact with estimates of CO2 emissions

JLA has also introduced its own Energy Smart Hub, which combines practical tips, data-driven insight and actionable advice that is already helping customers tackle rising energy costs and stay energy smart We view this

hub as a crucial resource offering honest comparisons between products while ensuring customers have the full picture on costs and benefits when they come to explore or invest in more energy-efficient equipment Our recently published sustainability report – a first in the commercial equipment industry – expands this transparent approach The report not only explains the steps we ve taken to save our customers 8 million kWh in electricity and 276 million litres of water through OTEX but formalises our sustainability strategy We believe it is vital to outline our future goals as we continue to support thousands of organisations like yours that are the bedrock of the UK s social infrastructure It is our hope that by adopting best practices embracing new innovations and sharing inspirational success stories the sector can navigate today’s challenges while working towards a future of excellence in care and environmental responsibility
Robust Infection Control While Driving Sustainability? Article by Christina Larkin, JLA's Chief Data and Marketing Officer (Website: www jla com Email: etagg@jla com Phone: 0800 591 903) LAUNDRY SOLUTIONS In the realm of national care maintaining an unwavering standard of service is of paramount importance The key to achieving this lies in forging partnerships with trusted service providers Established in 1926, Forbes Professional offers a cutting-edge solution that helps both small care homes and national care groups establish a streamlined process for all on-going service and account management At the core of Forbes Professional s offering is a nationwide delivery model with a localised response; fortified by the security and dependability that comes with being a well-established company Our extensive network of depots and field engineers ensures a highly responsive service and maintenance capability, activated seamlessly through a dedicated hotline at our headquarters Collaborating closely with clients, we customise solutions aligned with their unique requirements Our approach involves comprehensive site surveys detailed CAD designs and the meticulous selection of industrycompliant Miele laundry appliances Recognising the paramount importance of hygiene in the care sector, our commercial laundry equipment strictly adheres to WRAS and CQC guidelines for infection control For those in the care sector Forbes Professional offers flexibility in acquiring laundry equipment through rental, lease, or purchase options all accompanied by comprehensive maintenance services Our Complete Care rental solution stands out by providing access to premium equipment without upfront capital investment coupled with a commitment to cover all repair or replacement expenses throughout the contract s duration National care groups partnering with Forbes Professional are assigned a dedicated account manager, streamlining all aspects of account management for a highly efficient and simplified process This approach ensures a seamless experience for procurement teams and care management staff, reinforcing Forbes Professional's commitment to elevating the standards of care provision in the national landscape www forbespro co uk | info@forbes-professional co uk | 0345 070 2335 Forbes Delivers a Streamlined Solution for National Care Groups Chester based Laundry professionals Lavamac Ltd, official distributor of Lavamac industrial laundry equipment has received the prestigious Bronze Sustaibnability award in recognition of their policies and procedures based commitment to maintain a sustainable business for ourselves or customers and the environment The three main points Lavamac have been recognised for are: 1 Air source heat pump dryers connected load 3kw as opposed to 30Kw for a 16kg electric dryer and 25-30 kw for Gas clean efficient and saving the planet available from £10995 fully refurbished to £16995 00 new both with 24 months parts and labour warranty and the option to extend and cost effective annual premium ? 2 Refurbished Equipment we completely rebuild any current model of Primus Lavamac or Ipso washers dryers and ironers I full ground up restoration leaves these machines as good ( if not better than ) New ! sold rented of leased these machines are between 40-50% of cost of their new equivalent with a warranty as new 24 months parts and labour ( see attached literature on our product range ) 3 Intelligent washings machines ( In conjunction with our partners www countrywidehealthcare co uk ) we can potentially reduce chemical usage by up to 35% and labour by 30 % A delighted Jeremy Hartigan CEO of Lavamac Ltd said: I am extremely proud to announce that Lavamac have been awarded a prestigious Bronze Sustainability Award by the UK Groundworks Trust This award demonstrates our commitment to promoting sustainability and environmental responsibility within the sector This award is renowned for honouring businesses that demonstrate exceptional dedication and innovation and we are thrilled to be recognised for our resolute focus on offering sustainable products and services while raising awareness about the importance of environmental concerns within the sector See the advert later in this feature further information on Lavamac Laundr y Specialists Lavamac Receive Sustainability Award MAG Laundr y Detergents Maintaining cleanliness and comfort in care homes and nursing homes requires selecting the right laundry products That s why many UK care homes trust MAG Laundry Detergents for their laundry needs MAG s specially formulated commercial laundry detergents stain removers and fabric softeners are designed to address the most common soils found in senior care facilities MAG s laundry solutions stand out in ensuring that your laundry and linen remain clean bright and soft By washing with the high-quality laundry products available at www maglaundrydetergents co uk you can offer your residents the freshness and cleanliness they deserve helping you uphold the highest standards of care for your organisation To explore how MAG can support your care home contact them at 01353 883025 or visit www maglaundryequipment co uk
How Can The Care Sector Maintain
LAUNDRY SOLUTIONS PAGE 42 | THE CARER DIGITAL | ISSUE 185 Cash s Apparel Solutions has been at the forefront of manufacturing woven nametapes for over a century, serving the nursing home sector and beyond Their nametapes have become synonymous with preserving identity, preventing lost garments, and delivering personalised identity items and gifts Preserving dignity Cash s woven nametapes provide a simple yet effective solution to labelling clothing in nursing homes minimising distress caused by lost garments, fostering an environment where residents are seen and respected for who they are Cash s has earned a global reputation for reliability and quality Their woven nametapes are sold and utilised worldwide serving as a testament to their effectiveness In addition Cash s Apparel Solutions goes beyond their renowned nametapes Their expertise in weaving and personalisation allows them to create a diverse range of identity items and gifts From personalized badges to custom keyrings and promotional products Cash s demonstrates their versatility in meeting unique customer needs By offering tailored solutions, they celebrate individuality, making a significant contribution to the spirit of personalisation and fostering a sense of belonging A Century of Excellence Cash s century-long presence in the industry showcases their enduring commitment to excellence They have adapted and innovated, embracing modern technology and evolving customer demands Cash s unwavering dedication to their craft and the nursing home sector demonstrates their genuine concern for residents well-being and comfort In conclusion, Cash s has established itself as a leader in manufacturing woven nametapes personalised identity items and gifts With their century-long legacy of quality reliability and attention to detail Cash s continues to make a significant impact in the nursing home sector and beyond By preserving identity preventing loss and embracing personalisation Cash s Apparel Solutions truly embodies their commitment to enhancing safety dignity and individuality in care facilities worldwide Visit www cashslabels com Preser ving Identity and Preventing Loss: Cash's Apparel Solutions' Centur y-Long Legacy PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING Washing Machines for Residential Care Homes MAG Laundry Equipment the award-winning supplier of commercial washing machines and tumble dryers takes pride in its extensive support to over 10,000 care homes nationwide Maintaining clean laundry and bedding is of utmost importance for care homes, hospices, nursing homes, hospitals, and various healthcare organisations MAG Laundry Equipment s nationwide team of accredited engineers has successfully served thousands of care homes with their products services information and support MAG s comprehensive product range encompasses commercial washing machines tumble dryers ironers presses and detergents With quality products dating back to 1922 MAG has continuously developed and enhanced its equipment making them some of the most reliable energy-efficient and cost-effective machines in the market Care homes benefit from the peace of mind that their laundry machines can be promptly maintained and repaired, as MAG Laundry Equipment supplies, installs and services equipment across England Scotland and Wales For those seeking high-quality wash results capable of removing stubborn stains MAG is the go-to choice Their washing machines for nursing homes feature complete thermal disinfection as standard To explore how MAG can support your care home contact them at 01353 883025 or visit www maglaundryequipment co uk

Accessible Bathing in Nursing and Care Environments

Accessible bathing requires the use of specific equipment and aids to assist residents These may include handrails shower chairs bath hoists and walk-in baths It is vital to ensure that the equipment is regularly maintained and that staff are trained in its correct use

Technology can play a significant role in accessible bathing with innovations such as digital showers and temperature-controlled taps providing increased comfort and safety for residents For example some taps can automatically turn off if the water temperature gets too high reducing the risk of scalds

Residents' dignity and privacy should be respected at all times during accessible bathing Staff should ensure that residents are treated with respect and that their dignity is maintained throughout the bathing process Residents should also be given guidance on how to use the facilities and any equipment to ensure that they feel comfortable and safe

and timing of bathing the use of aids and equipment and the involvement of family or caregivers

Accessible bathing is an essential aspect of providing quality care to residents in UK care and nursing homes Health and safety risk assessment training injuries aids and equipment technology flooring infection control, and patient dignity and guidance are all crucial considerations when designing and maintaining accessible bathing facilities By prioritizing these aspects care and nursing homes can ensure that residents receive safe comfortable and respectful care during the bathing process

ages with different needs and abilities to share facilities

“We launched Omnicare Digital for this type of application, further strengthening our collection of thermostatic care showers The new model helps users with reduced mobility and can be specified in wet room applications, while still offering all the safety features that are included across our Omnicare range ” British Electrotechnical Approvals Board (BEAB) Care Mark approved all models in the Omnicare range have a maximum temperature setting of 43 C and are equipped with thermostatic temperature control to prevent scalding and sudden drops in water temperature regulating within +/-1 C Additionally to help users of all abilities wash easily and safely Omnicare products are Royal National Institute for Blind (RNIB) accredited and included audible feedback and tactile controls such as a looped lever handle and soft press start/stop button There are additional accessories that can be paired with the Omnicare range to mitigate against slips trips and falls including multi-purpose grab riser rail kits and remote start/stop controls

Triton s Omnicare Digital shows the manufacturer’s continued commitment to sustainable showering solutions In Triton’s latest research it found that an electric shower can cost nearly a third less than a mixer

Ashley added: “We’re always looking at impact on the planet, whether that’s from our own manufacturing processes or changing the behaviour of those using our products

For more information about Triton’s Omnicare range, please visit

www tritonshowers co uk/care-showers

in multi-generational households whether due to a shortage in housing stock cost-of-living crisis or the population living longer Therefore properties must be adapted accordingly allowing people of varying

Contact details: Call: 02476 324 776

Email: specification@tritonshowers

BATHING Triton has unveiled its new Omnicare Digital solution designed for safer showering in level access bathrooms Expanding its industry-leading collection of Omnicare electric care showers, the latest launch from Britain’s leading shower manufacturer has Bluetooth compatibility, enabling it to automatically pair with a Whale Instant Match pump, evacuating wastewater from showers where gravity cannot do so Ideal for both new build and retrofit applications the product joins Triton’s existing Omnicare Omnicare Ultra and Omnicare Design products to form a complete range of inclusive thermostatic showering solutions Packed with innovative features the Omnicare Digital switches off instantly if power to the pump is cut for any reason preventing flooding Quiet in operation the unit controls the pump s speed based on flow rates so gulley suction noise is minimised With a small footprint the pump can be installed in various locations including bathrooms airing cupboards and other accessible locations – making it easier and faster for contractors to fit and maintain A 7m pairing distance through Bluetooth wireless technology also offers flexibility for the pump to be sited outside the bathroom area Triton’s latest launch has been developed to support the continuing trend of multi-generational living amid an ageing demographic Last year, CBRE found that 1 8m UK households now contain two or more adult generations Ashley Cooper Marketing Director at Triton Showers said: “An increasing number of people are living
co uk NEW: Omnicare Digital Shower for Level Access Bathrooms Accessible bathing in UK care and nursing homes is essential to provide residents with the best possible care It is vital to ensure that the bathing experience is safe comfortable and respectful of their dignity and privacy In this article, we will explore various aspects of accessible bathing in care and nursing homes, including health and safety risk assessment training injuries aids and equipment technology flooring infection control and patient dignity and guidance Bathing is a routine activity that most people take for granted However for people with mobility or sensory impairments bathing can pose significant risks of falls, injury, and other complications Therefore, it is essential to conduct a thorough risk assessment of each resident s bathing needs and capabilities to identify potential hazards and develop appropriate care plans The risk assessment should take into account the resident s physical and cognitive abilities, mobility, sensory impairments medical conditions medication and history of falls or injuries The assessment should also consider the design and layout of the bathing facilities including the type of bath or shower flooring lighting, temperature, water pressure, and grab rails Based on the assessment, the care team can develop a care plan that addresses the resident's individual needs and preferences such as the frequency

Is a Sustainable Diet a Nutritious and Healthy

“In the most general terms as a population our current diet is not sustainable or healthy The most recent UK National Diet and Nutrition Survey (NDNS) data shows our intakes of saturated fat, sugar and salt are above the Government recommended levels Whereas intakes of fibre, fruit, vegetables, and oily fish are too low

In the UK the Eatwell Guide provides a model for a healthy varied diet It is estimated that if everyone adopted this diet nationally it would lead to reductions in associated GHGE (-45%) and land use (-49%) It includes eating at least 5 portions of fruit and vegetables a day wholegrain and higher-fibre starchy foods, and diversifying protein intake more towards plant sources such as beans and other pulses as well as plant-based meat alternatives

A recent study found increased adherence to the recommendation on reducing red and processed meat consumption was associated with the largest decrease in environmental impacts and carbon footprints

This same study found if everyone in the UK consumed a diet in line with these recommendations it would lead to significantly less type 2 diabetes, coronary heart disease, strokes and cancer

All the evidence shows moving to a more plant-based diet means a positive impact on our health whilst meeting nutritional requirements and sustainable eating can absolutely include small amounts of meat fish and diary

Is this suitable for older adults? Aside from specific requirements if it is healthy safe and appropriate for the individual this is all very relevant for over 80s wanting to support the planet David Attenborough is a good example!

Learn more by watching allmanhall s interview with ITN:


co uk/ References https //www carbontrust com/our-work-and-impact/guides-reports-and-tools/theeatwell-guide-a-more-susta nable-d et https //bmjopen bm com/content/10/8/e037554
Tess Warnes, Dietitian at food procurement experts allmanhall (www allmanhall co uk), explains THE CARER DIGITAL | ISSUE 185 | PAGE 45
AND HYDRATION Müller is now making the trademark taste accessible to flexitarians and those following a plant based diet, even when away from home The move highlights how Müller is investing to expand and optimise its portfolio of products to help foodservice operators meet the needs and desires of the out-of-home customer 15% of customers now expect venues to offer dairy alternatives on their menus signalling a growing shift towards plant based choices With 8% of the UK population following a lactose-free diet there is more demand for foodservice operators to provide the products guest love in plant based alternatives Jason Reed Head of Food Service and Convenience at Müller UK & Ireland, said: " Making the nation’s favourite dairy brand accessible to more people both in and out of home is an exciting and natural move This marks a significant step for Müller embracing evolving consumer preferences With the launch of our bestselling varieties and a NEW flavour launch of Strawberry & Pomegranate Fruit Corner into our growing foodservice portfolio following the success of the range launching into retail in July 2023 " The need for plant-based to be offered alongside dairy products is becoming increasingly important especially around the breakfast occasion 17 million more Brits are now opting for plant based yogurt alternatives for breakfast so our range offers a real solution for caterers in the hotel workplace education and healthcare sectors Featuring coconut milk as a base the line-up now features popular classics, with Müller Rice & Müller Corner available in four exciting new flavour variations Müller Fruit Corner Plant Based Strawberry & Pomegranate and Müller Crunch Corner Plant Based (now with Dark chocolate-coated cereal balls) are both offered in straight cases of 6x136g, while Müller Rice Plant Based Vanilla or Chocolate is available in straight cases of 6x170g To explore Müller's plant based offerings visit www mullerforcaterers co uk or reach out to the Müller for Caterers team via OOHQueries@muller co uk Müller Brand Favourites, now Plant Based
and Is It Appropriate for Older Adults?


How to Approach Patient Handling In A Disability Care Setting

changing needs to maintain a person-centred approach


When undertaking patient handling tasks there are a multitude of potential risks for both carers and clients For example both parties could experience

be a part of the community they live in To avoid this care providers should always work in partnership and communicate with other healthcare professionals such as social workers doctors and dentists to minimise this risk and ensure that clients receive the best possible care

Another risk to consider is understaffing and busy workloads for carers who are trained in patient handling This must be avoided at all costs as the quality of client care is greatly compromised if people rush tasks or can’t complete them at all due to not having capacity To minimise this care providers should have good rota planning to ensure the right staff are always in place, as well as ensuring that patient handling training is provided to the necessary people



In a disability care setting carers should be aware that they are expected to follow the policies and protocols of patient handling for safety purposes This includes carrying out risk assessments and a responsibility to follow support plans for individual clients so everyone receives personalised care

In addition carers have a responsibility to communicate with clients and explain what they are about to do even if they are non-verbal and

Prevent and Treat Pressure Ulcers with Levabo

To find out more about the range of pressure ulcer prevention and

products from Levabo visit the Algeos websiteat www algeos com or call

0151 448 1228

unable to respond as this maintains the client’s respect and dignity Carers also need to make sure the correct equipment is always used –not only to reduce risks but to make the job easier People should be able to properly use equipment such as hoists slings standing aids shower chairs grab rails slide sheets and wheelchairs – to name a few


The best approach for moving and handling training is through practical lessons It s a very hands-on element of personal care so giving people practical experience will allow them to become familiar with the correct processes and methods – something that is vital to ensure they pass the training Not only this but in-person training allows learners to get immediate clarification on any questions they might have Compliance with patient handling training should also be monitored through practical assessments and regular on the job training as well as through reviews and client feedback forms

Patient handling is such an important element of care giving – it promotes the safety dignity and wellbeing of individuals with disabilities at the same time as safeguarding the physical health and professional wellbeing of caregivers

The Pressure Problem

Unfortunately, the physical strain of moving patients can significantly impact staffing levels, with back and musculoskeletal problems accounting for 17% of staff sickness days in the NHS Physical repositioning also deprives patients of sleep impacting recovery as sleep is vital for maintaining healing and is essential for quality hospital experiences

Encouragingly implementing sufficient prevention can reduce pressure ulcers by up to 87% with a cost saving of £513 000 and a 362-day reduction in the number of bed days per centre This reduces the impact on staff while addressing overall quality of life

At Wellell we re dedicated to raising societal and healthcare quality Our range of air mattresses prevent pressure ulcers while decreasing caregiver workload automating labour-intensive procedures and complex therapy workflows

Our Optima Turn turning mattress one of our Optima Series products provides automatic and timer-controlled turning up to 30 supported by alternating pressure multiple pressure relief therapy options and manually deflatable air cells for heel relief care, all easily accessible through the intuitive pump interface, streamlining patient handling and caregiver workload

Contact us to learn more about this innovative pressure injury solution Let’s work together to provide better treatment uk wellell com

Shockingly pressure ulcers cost the NHS more than £3 8m every day; 1% of the total NHS spend in 2022/3 Moreover the NHS paid out £23 5m in associated litigation damages in 2021/22 Pressure ulcers are blisters or open wounds forming when pressure is applied to the same area of skin for a period of time Annually around 700 000 people in the UK will develop a pressure ulcer As older people are a distinct risk group they have a particular impact in community care settings where individuals aged 65 and over make up 82 1% of the population They also result in longer hospital stays by 5 to 8 days This is especially detrimental for elderly patients, leading to an increased risk of falling, sleep deprivation, infections, and even mental and physical deconditioning Overall, pressure ulcers are regarded as a measure of care quality However, prevention education is minimal, care is time consuming, and suffers from staff shortages, which negatively impacts staff morale Fortunately SSKIN is embedded in the NHS for pressure ulcer prevention In particular at risk individuals should be repositioned every 4 to 6 hours Many care settings are therefore required to manage repositioning schedules and provide advice and assistance to those at risk
Leading lower limb and pressure care distributors Algeos has announced the launch of a new, innovative automatic lateral turning system, The Turn All Designed and manufactured by Danish pressure care experts, Levabo, The Turn All was developed to support clinicians and carers in the regular turning of primary immobile patients with minimal disruption to the individual The new system fits between any standard care bed and mattress is easy to install and can be set to 30 60 or 90minute increments across a 24-hour period to suit the service-users needs Supporting the body along its entire length the Turn All utilises a 30-degree lateral positioning – as recommended by the European Pressure Ulcer Advisory Panel guidelines – to relieve tissue compression and restoring blood flow Furthermore a 5-degree lift on the opposite side of the Turn All counteracts shear a tissue injury that can occur when the tissue between the bone and subfloor is displaced
Turn All system is the latest product to join the Levabo range at Algeos Other products include the Heel Up the Seat All and the All Up all made from soft flexible heat and moisture absorbent non-woven material that stimulates the microcirculation of the skin
nurses and backed
Developed with Danish wound-care
by a plethora of European data
of the Levabo products is single-patient use, machine-washable up to 60 degrees and can be reused for six to eight weeks, making them a cost-effective solution for the treatment and
tion of pressure ulcers
Moving and handling is a complex and sensitive element of care giving requiring care providers to be as knowledgeable and thorough as possible to get it right This applies in all settings but even more so in disability settings when clients are often vulnerable and non-verbal When it comes to patient handling care providers must respect their clients dignity – a fundamental aspect of quality care –and have the ability to adapt to clients
the additional risk
physical harm such as skin tissue or ligament damage if
aren t
aren t carried out with
there is
that without successful patient
in their homes or rooms unable to
Managing Director, Select Lifestyles (www selectlifestyles co uk) THE CARER DIGITAL | ISSUE 185 | PAGE 47
By Nick Horton,

Taking Control of Time and Attendance

Social Care

TECHNOLOGY AND SOFTWARE The social care industry faces unique challenges when it comes to managing time and attendance Ensuring that the right skilled care worker is in the right place, while also juggling staff absences, can be a daunting task However there is a solution that can streamline these processes and give you greater control over absence management: Advanced Time and Attendance software One of the key features of time and attendance software is skills mapping In social care it s not always possible to simply roster in another employee to cover a shift With skills mapping you have the ability to set parameters that ensure the replacement staff member has the necessary skills for the specific client So when a care worker calls in sick or can t make it to their next client you can seamlessly find and allocate another staff member with the right skillset Shift swapping is another valuable tool offered by our time and attendance software If a care worker is unable to fulfil their shift or make it to their client visit the shift can be easily swapped with another equally qualified care worker This ensures continuity of care without disrupting the rest of the schedule Additionally team members may even be able to trade shifts between themselves with approval reducing the administrative burden on care coordinators To make the management of schedules and absences more efficient time and attendance software offers self-service capabilities Employees can access cloud-based software at any time to manage their schedules, sickness and annual leave This empowers them to take ownership of their own time and reduces the time and effort required for managers to keep tabs on who is where when and for how long Managing rosters, absence, and payroll in the social care industry can be complex but it doesn t have to be complicated With Advanced Time & Attendance solution you can efficiently configure your rotas update shifts and track absences The software provides real-time data and productivity insights helping you make informed decisions and optimise your workforce Taking control of absences in social care is crucial for maintaining the quality of care provided to clients Advanced s Time and Attendance software offers the tools and capabilities needed to streamline processes allocate skilled staff members, and empower employees to manage their own schedules By implementing a Time & Attendance solution you can prioritise client needs while ensuring efficient and effective workforce management For more information on Advanced Time and Attendance you can visit our website www oneadvanced com or call 0330 311 6077 See the advert on the back cover of this issue for details
SFIncS r/3 - A Fee Income System especially for Residential and Nursing Care Homes Designed to deliver simplicity and ease of use coupled with speed flexibility and accuracy SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of over 12 years in use Originally developed and prototyped as an MS Access database since 2017 SFIncS r/3 has lived entirely on the cloud so is available 24/7 from anywhere in the world As a completely bespoke package born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships and as any number of charge codes may be defined, this allows complete flexibility of service user/sponsor /charge code definition Its unique continuous billing function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad hoc charge function and a cashbox module are available for incidental expenses (either or both can be used) Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past - though invoicing is included) plus super quick receipts entry using just ‘six clicks makes SFIncS r/3 almost effortless to use Paula who owns and operates Monkstone House Residential Home in Porthcawl testifies to it s incredible prowess: “With 41 partly private and partly sponsored service users some of whom are multiply funded it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date! More importantly I never need to worry about underpaid or overpaid fees - everything is always spot on And the invoices and statements produced let me present the polished and professional image I need ” SFIncS r/3 integrates easily with any accounting package can be used by any type of care home and by single or multiple home operators alike For more information email benjones@intracare co SFIncS r/3 - A Fee Income System Especially for Residential and Nursing Care Homes Better by Design: A Fee Income System especially for Residential and Nursing Care Homes SFIncS r/3 is the ultimate fee income management and control system. • Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles Perfect for all types of care homes - Nursing Residential Mixed Specialist • Unique continuous billing functionality provides the most efficient charge definition possible Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen • Completely flexible invoicing Invoice any sponsor at any time for any charges for any service user for any period of time • Super fast receipt entry including ‘Six clicks’ copy functionality • Balance forward accounting means you can forget laborious invoice matching • Ad hoc charges functionality Cashbox module included • Works for multiple or single home operators • Integrates with any accounting system • Plus all the reports views and graphs you’ll ever need • In use for over 12 years Free training and help with system set up • Historic data loading option available (charges may apply) • 30 day free trial For a demo, free trial or for further information please email or visit We've analysed every aspect of fee income processing to the nth degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in one outstanding application package PAGE 48 | THE CARER DIGITAL | ISSUE 185
Mainteno is a complete cost-effective CAFM software solution designed to simplify the day-to-day maintenance of any organization Whether you re managing planned maintenance or dealing with fault repairs Mainteno streamlines every aspect of the maintenance management process saving you time and money With Mainteno you can keep everyone in the loop and archive all your communications and documentation in one place allowing for total control of your organization s assets The software also seamlessly incorporates asset management and tracking for added convenience Mainteno s interface was designed with practicality in mind allowing basic operation to be learned in minutes and making it easy to become a power user in just one afternoon Despite its elegant usability Mainteno is surprisingly affordable with no set-up fee or lengthy contracts Mainteno adapts to any organization s maintenance needs and offers a FREE TRIAL so you can see how it can benefit your organization before committing Try Mainteno now and experience the time and cost savings it can provide for your facilities management With Mainteno you can enjoy a complete CAFM software solution that simplifies your maintenance processes and saves you money all while providing the flexibility and ease-of-use you need to stay productive Visit www mainteno com TECHNOLOGY AND SOFTWARE PASS supports over 1 000 care providers every day giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team Assured by NHS Transformation Directorate PASS provides a secure platform that allows you to plan record and evidence the care you deliver The only assured solution built specifically for the home care sector it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable exportable reports CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM To meet the wider needs of the PASS community All-in-one PASS has recently been launched , bringing advanced rostering functionality to our established digital care planning platform As a result advanced staff scheduling payroll and invoicing functionality is now seamlessly linked with care planning and reporting reducing the technical complexity risk and overhead associated with integrating two separate systems As a result PASS now provides an all-in-one suite of digital care management tools available from a single platform designed to: • Save you time Increase the efficiency of your teams Improve the quality of care Deliver better outcomes INTEGRATED HEALTH AND SOCIAL CARE Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect The first product of its type to offer this feature PASS is still one of only a handful of digital care management solutions to have completed this NHS Digital integration and is the only one offering it to the home care market PASS GP Connect provides authorised social care staff with realtime access to their client s GP records It makes medical information available when and where it is needed, leading to improvements in both care safety and outcomes: Visibility of allergies, vaccinations and medications, especially useful for clients unable to reliably share their personal information Using medical information to inform care planning Ensuring that the right medication is delivered to the right person in the timeliest manner In one case this allowed the administration of ant biotics on a Friday evening aiding the service user’s swift recovery from infection Available to all PASS users at no additional cost PASS GP Connect is significantly more efficient than waiting for a GP response It s also a positive step forward on the path to the DHSC s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone Get in touch www everylifetechnologies com hello@everylifetechnoloiges com Pass Profile 2023 Mainteno - Award-Winning Maintenance Management Software PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING THE CARER DIGITAL | ISSUE 185 | PAGE 49

Can AI Ease Loneliness For Adults In Care?

vital role in providing not only basic physical care but also emotional support and understanding This is especially important for individuals with disabilities who may feel isolated due to their condition, or those with cognitive challenges and degenerative conditions such as Dementia

Chatbots are not suitable for everyone And in such cases human empathy is necessary to interpret the needs and communicate effectively with the patient


The use of technologies such as AI in care must be evaluated to ensure it complements and enhances human connection rather than replacing it This means there must be careful consideration when proposing how

into the roles of those who may be the people patients see and talk to most as well as how it can be used to make the care journey better for patients

Although chatbots cannot replace human carers, a combined approach of AI and other technologies can help care providers and facilitators

For example, currently, a typical caring schedule often includes three in-person visits per day for each patient However, due to time constraints, caregivers may have to rush these visits In this case, we would argue, that technology can be used to allow carers to perform a more thorough in-person visit and follow up with two video check-ins based on the patient's needs (these video care calls can even of course be instigated from overseas)

Remote intelligent monitoring and predictive analytics can also be used by carers to capture an accurate overall picture of a patient s well-being to design better care programmes in advance rather than spending too much time during an in-person appointment on data capture

As well as improving patient-centricity AI has the potential to streamline services for care facilitators by taking on mundane tasks and freeing up the caregiver s time and talent for creativity and innovation For example the administrative work involved in the daily operation of care providers and facilitators AI can handle emails user inquiries and information requests enabling users to access information quickly so management can focus on solving more complex issues efficiently


Ultimately the current care system is dealing with legacy and complex technology which has held back much-needed innovation While AI can be a potential solution many care providers see AI as a cost-cutting solution without first addressing the underlying issue of an inadequate care model

Digital transformation within the care sector should instead prioritise the needs of patients and carers rather than simply implementing technology for the sake of it Technology should add value to the care journey for example making it safer by vetting carers ID and training documents with banking-standard technology or reducing the time carers spend doing admin so they can focus on their vocation Similarly it should enable patients to access care easily and quickly so that they aren t stuck in the hospital and have better care outcomes


The successful implementation of AI in the care sector requires careful consideration of how it can meet the needs of patients And for that reason it s not an effective way of combatting the loneliness of people in care AI cannot replace the crucial interpersonal relationships between carers and patients that build trust safety and companionship

However it can help ensure carers have more time to put the needs of patients at the heart of their work

The key to successful AI implementation in the care sector is putting the patient first

TECHNOLOGY AND SOFTWARE PAGE 50 | THE CARER DIGITAL | ISSUE 185 With reports revealing up to 85% of care workers experience abuse each year and thousands of serious attacks on carers recorded the need for reliable, efficient staff attack systems in care settings has never been greater Protecting care workers is vital for staff morale and productivity but also patient care and long-term treatment outcomes Choosing the right staff alarm system therefore requires careful consideration, and the weighing up of the following factors EFFICIENCY & SPEED Quick intervention is crucial when preventing a violent attack In care settings patients may become aggressive suddenly with little to no warning The most effective staff attack systems work rapidly allowing employees to summon assistance quickly and easily should they face abusive behaviour from a service user PRECISE Equally the accuracy of a staff safety system is a key consideration When an alarm is triggered the response team should be informed of the exact location of the call – allowing for rapid intervention and thus prevention of harm This is particularly true for large facilities with multiple floors and rooms and in cases where multiple alarms have been activated simultaneously Pinpoint’s latest P2 Graphical Display Unit for example clearly demonstrates the call level and precise location of incidents on rotation enabling responders to allocate support as required USER-FRIENDLY Staff alarm systems for care workers should be simple-to-use and easily accessible In the face of hostility or violence carers should be able to activate their personal alarm quickly and without alerting the aggressor This was a key factor in the development of Pinpoint s new P2 System which benefits from a more sophisticated, discreet design Worn on the staff member s uniform the P2 personal alarm is lightweight and easy to use Employees simply press a button on the device to call for assistance and in more high-risk situations where a service user is becoming aggressive, the worker pulls a pin from the bottom of the device to sound an emergency alarm ROBUSTNESS Vandalism of safety systems is not uncommon in high-risk work settings as service users can tamper with or abuse the devices out of frustration Choosing a robust safety system is therefore an important and cost-effective measure for care homes FOLLOW UP SUPPORT When looking into staff attack systems, it’s wise to consider how much follow-up support is offered by the provider the length of the warranty period available and whether repairs or assistance with maintenance issues is available Doing this from the outset will prevent problems later down the line! As rates of violence toward staff in Care settings increase so too does the need for powerful efficient staff safety systems Choosing the right system will depend on the environment in question the security needs of the staff and the threat posed by service users Keeping the above factors in mind will serve as useful guidance for facilities looking to make the best choice for the safety of their employees Interested in learning more about Pinpoint s P2 System? Visit www pinpoint ltd uk/staff-safety-system See the advert on page 13 What To Consider When Choosing A Staff Attack System For Care Settings By 2030 one in six people in the world will be aged over 60 (including me!) The WHO now outlines loneliness as a key risk factor for the wellbeing of people in later life As a potential solution we re increasingly seeing AI companions championed for being virtual friends who will listen and talk to individuals With loneliness and feelings of isolation rife amongst the elderly and vulnerable, it begs the question could AI chatbots be beneficial in care? In short, we would argue no Here’s why INTERPERSONAL RELATIONSHIPS ARE KEY Complex issues such as loneliness cannot be solved by technology alone AI chatbots may seem like a promising solution, but they cannot replace the human element of companionship and care that is so essential especially for those who are vulnerable and have complex needs Carers play a
fit technology

Silent Running - Tranquility in Care Homes

the whole building Alarms can be particularly disconcerting as they may encourage the person with dementia to respond or investigate what the matter is At the very least the loss of sleep will compromise a person s ability to concentrate It can affect their attention levels and capacity to cope, as well as being detrimental to their overall state of wellbeing Personal paging systems are preferable to bells and buzzers Modern Nurse Call systems can incorporate a number of methods to reduce their impact in a care home These include zoning whereby there are separate alarm types used depending upon

the location of the call In these circumstances, dementia sufferers and those vulnerable to noise can be located in one zone whist less vulnerable residents live in an alternative “zone” Each “zone” can operate different call tones, warning lights or other methods to alert when help is required

Reducing noise levels is essential to create a tranquil environment for residents Pagers have been around for many years are a relatively simple and cost-effective measure in reducing the levels of noise and can be added to most Nurse Call systems Smart Mobile Devices are now becoming more commonplace for care home staff and hold a variety of apps for care planning e-medication etc Many Courtney Thorne clients are now utilising the “Go” app with their Nurse Call system With the Go app nurse call alarms are delivered immediately and silently straight to the handsets alerting the individual carers to all Nurse call alarms without creating any general alarm sound and rarely disturbing the rest of the residents in the home

Calmer residents ultimately means that staff are less stressed also this creates a happier workplace where morale is greatly improved staff are retained and CQC ratings improve Clearly the positive ramifications of a quiet Care Home run deep Get in touch today to find out how we can help your home become a quieter calmer and more tranquil environment

For more information email us at: info@c-t co uk or see the advert below

THE CARER DIGITAL | ISSUE 185 | PAGE 51 NURSE CALL AND FALLS MONITORING Earzz Limited is a British business making AI-powered acoustic monitoring solutions that help the vulnerable and those who care for them Built with a deep commitment to enhancing the well-being of residents, ‘Earzz’ listens, recognises, and alerts for critical sounds, making it an invaluable addition to residential homes and supported living facilities The advanced system monitors residents at night, alerting staff and users to critical sounds for prompt care With cutting-edge AI prioritising privacy no speech recognition no recordings Earzz also keeps digital records of important sounds in resident rooms - like coughing gasping and thuds from falls that help track trends in resident health and enable easier handover for staff and record referencing Earzz also offers Routine-based Audible Sound DetectionSends alerts for any audible sounds at specific times as set by staff/carer/manager, especially valuable for night-time care for vulnerable residents helping to reduce chances of falls Call +44(0)2038380090 to book a demo! Visit www earzz com Or see the advert on page 19 Ear zz Elevates Night-time Care! Quiet and calm care homes ensure that residents are able to live in a more relaxing and pleasant home environment Similarly carers and staff find that they too benefit from reduced stress when working in a home where noise levels are kept to a minimum There are many environmental factors that can affect those sensitive to their surroundings particularly those suffering from dementia these can be fluctuations in ambient temperature light and of course noise Repetitive and high levels of noise can originate from a number of internal and external sources, for example, telephones ringing, loud conversations in corridors, and call bells sounding often one of the largest contributors to increasing the levels of stress and discomfort in residents A published study by the University of Stirling stated that unanswered Nurse Call (Call Bell) alarms can be one of the most common causes of stress in dementia sufferers The University recommends “fitting call alarms which alert nurses but do not resonate throughout
NURSE CALL AND FALLS MONITORING ARQUELLA a leading care technology provider offers solutions to enhance the quality of care in nursing and residential homes across the United Kingdom Arquella is passionate about making a difference in the quality of care provided to nursing and residential homes across the United Kingdom Through the power of technology we have developed cutting-edge solutions that are accessible and supportive putting people at the forefront As part of a nationwide initiative driven by a £25m UK government funding pledge to enhance the quality of care and support individuals’ independence Arquella is proud to be at the forefront of the digital transformation in the care sector Falls in care homes are a significant concern in the UK, with residents three times more likely to fall than older people living in their own homes Arquella s innovative solution Arquella Sense utilising sensorbased technology and Arquella Call a digital nurse call system will improve reactive care and reduce risk Arquella Sense uses discreet wall or ceiling-mounted sensors to monitor fall risk behaviour 24 hours daily alerting carers via mobile handsets The technology aims to intervene before falls occur increasing safety and providing a cost-effective solution to cumbersome mats Arquella Call is an app-based digital nurse call system that delivers in-depth digital records and future-proof functionality It integrates seamlessly with other software applications offering actionable data to help shape care delivery and adjust staffing levels Arquella is at the forefront of a digital transformation revolution in the care sector
0333 242 7505 or visit
website at www arquella co uk or the advert on the facing
- Connected
Ally an AI-powered resident monitoring system is revolutionising night-time care with its immediate advantages for care home owners staff and residents Ally uses a wall-mounted sensor easily retrofitted into rooms which send alerts to the Ally app The AI processes sound and motion signals to notify staff when attention is required for example if resident s call out in pain panic or are moving The result is enhanced safety reduced disruptive checks and improved sleep and well-being for residents In collaboration with NHS Digital ICB’s and customer feedback Ally demonstrates remarkable results: 40% increase in night staff efficiency 55% reduction in resident falls 20% drop in hospital visits This leads to a substantial 9x return on investment primarily achieved by affording staff more time for personalised care Customer testimonials echo Ally s transformative impact Ally s Resident Monitor solution exemplifies how technology can deliver personalised remote monitoring that is proactive rather than reactive to incidents ultimately enhancing the well-being of residents ” Melanie Dawson Home Manager at The Lawns “The first indicator of a resident who contracted Covid was Ally picked up that she was coughing a lot in the night She still had Covid we still had to manage that situation but because we were aware of it a little bit earlier it helped us to feel more in control of the situation " Robin Hall at Oaklands Care Home The Care Quality Commission (CQC) recognises Ally's positive impact on care stating in their State of Health Care and Adult Social Care in England 2016/17 report “Acoustic monitoring enabled staff to respond more promptly and appropriately to people s support needs during the night ” Ally enhances care outcomes but also positions care homes using this as preferred choices for new admissions and staff Join the revolution in night-time care, visit https://www allycares com/ and follow us on LinkedIn at https //www linkedin com/company/ally-smart-care/ Prevent 55% of Night-Time Falls with Ally PAGE 52 | THE CARER DIGITAL | ISSUE 185 Blaucomm s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers through its intelligent software which delivers the alerts straight to the care staff who need them Care homes are rapidly introducing smartphones for digital care planning and eMar - now the same devices can be used to receive the nurse call alerts they need for the residents under their care Furthermore, Blaucomm NMS is deeply linked into Person Centred Software MCM so call bell data is linked straight to care plans This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents which ultimately promotes better response times and visibility for management to audit their performance The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major brands such as Aidcall ARM Courtney Thorne C-TEC ENS Intercall Medicare SAS and TeleAlarm Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS: We find Blaucomm is a genuinely fantastic company with a reliable product We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens! To find out more about Blaucomm NMS visit www blaucomm co uk/healthcare See the advert on the front cover for more details Blaucomm LtdTelecommunications & Networks
Technology is more important than ever in providing insights and actionable data to inform decisions and improve lives For more information about Arquella s products and how they can
your care home please call
page Arquella
Technology, Connected Care

Fall Savers - Affordable Fall Monitoring Solutions

Medpage Advanced Domestic and Commercial Fall Prevention Systems

NURSE CALL AND FALLS MONITORING Fall Savers® are an experienced market leading healthcare provider of resident safety solutions for over 15 years FALL SAVERS ® WIRELESS MONITOR Eliminate all cables with our new generation falls management solutions! Upgrade your falls programme with the latest technology from Fall Savers® The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices BENEFITS INCLUDE: Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options, including: Call button Pager Floor sensor mat Wireless door/window exit alerts TREADNOUGHT ®FLOOR SENSOR PAD The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad Caregivers typically place the sensor pad at the bedside in a doorway or other locations to monitor persons at risk for falls or wandering An optional anti-slip mesh reduces the potential for slippage on hard surface floors FEATURES INCLUDE: Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm Options (sold separately) Anti-slip mesh for hard surface floors See the advert on this page for further details or visit www fallsavers co uk
PAGE 54 | THE CARER DIGITAL | ISSUE 185 Medpage Limited has manufactured care aid technologies for 40 years and our brand is widely used in hospitals and commercial care establishments We supply fall prevention and detection systems to suit most requirements to ensure patient safety and regulation compliance We are a major contributor and supplier of equipment to the hospital patient discharge project, where Assistive Technology items are issued to aid independent living and keep people safer at home We offer expert technical advice support and product guidance for customers unsure of their requirements Our reputation for delivering quality services quality products competitive pricing and our passionate commitment to developing new and improved technologies is acknowledged by the majority of Local Authorities in the UK Our latest fall prevention system based around our MPCSA11 sensor controller was successfully tested in Cardiff Royal Infirmary Enfield and Barnet NHS Potters Bar Edgeware and is now adopted and implemented as part of their falls management programmes The CSA11WBCK system is unique in that it allows a patient with mobility to freely transfer from bed to chair and into a monitored area such as the washroom, without causing an alarm so long as the patient is detected by a sensor, bed chair or movement If the patient fails to return to their bed or chair the alarm outputs become active alerting radio pagers nurse call trigger or dispersed alarm dialler To find out more about Medpage fall prevention systems visit www easylinkuk co uk Professional-wandering-falls
NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 185 | PAGE 55 Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives They allow you to care for your elderly whether they are travelling in the city for errands staying alone at home or staying in the same home as you They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies If you re looking for these kinds of assistive care devices for your loved ones or nursing home Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring ranging from bed chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems Phone: 01837 810590 Email: contact@frequencyprecision com Website www frequencyprecision com Frequency PrecisionSensors and Pressure Mats to Monitor Those in Care PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

First Free E-Learning Resource on Data Security and Protection for Care Staff Launched


Speaking about the


assessment covering topics from all four modules Staff can complete the modules in any order and over the course of several days

Care managers, trainers and staff can access the course and corresponding user guides at www digitalcarehub co uk/elearning

The course modules are:

Module 1: Data protection rights and responsibilities covers the importance of data security and protection in the care system and staff s personal responsibility to handle data safely

Module 2: Keeping data secure covers the importance of keeping data secure through good record keeping and data disposal and how to share confidential data securely

Module 3: Threats to data security looks at the threats to data security that employees might encounter, including common types of fraud and scams and how to safely use and keep digital and paper records

Module 4: Data breaches explains what data breaches are, the causes of data breaches and what to do in the event of a breach

Assessment quiz: The assessment includes 20 questions relating to all four modules Trainees are required to get 80% or more correct in order to download the certificate

The course which was developed and tested in partnership with care providers has been welcomed by the sector

Dr Jane Townson Chair of the Care Provider Alliance representing the 10 national care provider trade associations encourages members to use the course saying:

“Care providers are increasingly aware of how important it is to train their staff on good data and cyber security practice But until now there hasn t been anything really tailored to the specific needs and circumstances faced by our sector s staff

“This new elearning course from Better Security Better Care is the missing piece of the puzzle – and it complies with the training requirements in the Data Security and Protection Toolkit

The Care Provider Alliance encourages all care providers to use the resource to improve and assess their staff’s knowledge ”

Tom Rottinghuis Data Protection Officer at The Forward Trust who was on the Working Group that developed the course said:

“Our safeguarding manag-

er and two of our counsellors were particularly pleased to see that there is a focus on the need to share – as well as the need to protect – people’s information and it really shows that data protection is not the enemy of safeguarding and care, but a crucial part of it You can and must share information in order to ensure people get the support they need

“One of the most valuable aspects of the new resources is that they are short Given the pressure our staff are under and the high turnover it is so valuable to have something that is clear straightforward and flexible to use

Care staff who were involved in testing the course fed back:

This will help train all staff easily and at no cost Very clear and easy I look forward to using these modules for our staff!”

I think it is really digestible and has managed to strike the balance of including all relevant and necessary information whilst the training does not feeling too info heavy to digest

“These modules are tailored to the social care context and reflect real situations that a diverse variety of care workers face in different settings It’s visual and in plain English so it is very accessible to a wide range of staff including those with English as a second language Visit www digitalcarehub co uk/elearning

The delivery of safe care is the paramount responsibility of social care providers Central to achieving this is the governance framework adopted by service providers And at the core of this framework are policies and procedures These enable the provider to comply – and evidence compliance – with relevant legislation and regulations as well as facilitating best practices supporting business needs and assisting in recognising and managing risks Good governance care itself is an integral part of health and social regulation Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 stipulates that care providers must have systems and processes in place that ensure they can meet the requirements of Regulations 4 to 20A Policies and procedures not only ensure that providers are compliant with this regulation and working within the law; they also enable providers to drive improvement and protect the people who access services and receive care Providers also have a legal duty of care to the people they employ Policies and procedures should provide clear guidelines to staff on how the organisation operates as well as informing them of best practices and processes to be followed Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements They should be reviewed not only by employees of the business but also by experts in various subject matters (e g infection control or medicines management) For many small- to medium-sized providers there may not be the in-house skills knowledge and experience to complete such a robust annual review Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training who will also complete reviews and ensure their policies and
from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff Ben Erskine – Director at W&P Compliance & Training www wandptraining co uk | Tel: 01305 767104 See the advert on page 2 for further information
Policies and Procedures Within Social Care
procedures remain up to date
way a
not only ensures they remain compliant; they also benefit
developed the course in response to a gap in the market
providers can now improve and assess their staff s knowledge of data security and protection using a new elearning resource specifically designed for the care sector Better Security Better Care
the national programme supporting adult care providers with data security - has
new course, Michelle Corrigan Programme
of Better Security
Care, said: Care providers told us that they struggle to access relevant training for their staff on data protection and cyber security Our course content reflects all care settings and staff roles – from home care and residential services, to frontline care workers and administrators There are lots of videos case studies and interactive elements which enable staff to understand their role in keeping both print and digital data safe Care providers also said that it can be challenging to meet the Data Security and Protection Toolkit (DSPT) requirement to train at least 95 per cent of staff on data protection in the previous 12 months This course has been specifically designed to meet that requirement
have made the course completely open access without any need to register or login because we want to maximise the number of people using it – especially staff in small care services But it is also available as a SCORM compliant resource for providers who have a Learning Management System
course which reinforces the Data Security Standards and the Care Certificate includes four modules and one online assessment Each module takes around 10 – 20 minutes to complete and there is one single
In the complex world of healthcare the backbone of any healthcare facility is its dedicated team of nurses healthcare assistants support workers and many others The quality of care provided to patients hinges on the expertise and commitment of these professionals At Meridale, we understand this fundamental truth and have made it our mission to revolutionize how healthcare recruitment is handled EXCEPTIONAL RECRUITMENT SERVICES
stands at the forefront of healthcare staffing because we recognize that the heart of healthcare lies in the people who provide it Our commitment to excellence extends beyond mere lip service; it’s embedded in every facet of our recruitment services We specialize in connecting healthcare facilities with the finest talent available UNDERSTANDING YOUR NEEDS We understand that every healthcare facility has unique needs and constraints Meridale takes the time to listen comprehend and collaborate with you to find solutions that align with your budget and meet your specific requirements Our commitment to tailoring our services ensures that the candidates we recommend are highly skilled and a cultural fit for your institution FULFILLING STAFFING GAPS EFFICIENTLY In healthcare time is of the essence Staffing gaps can disrupt operations and impact patient care With Meridale s extensive network of healthcare professionals we can swiftly and adeptly fill these gaps Our goal is to ensure that your facility operates seamlessly and that your patients receive nothing short of the best care possible In these challenging times, when the healthcare industry faces unprecedented demands having a reliable and dedicated team is not a luxury it’s a necessity Meridale stands ready to support healthcare facilities in their mission to deliver exceptional care We are more than a recruitment agency; we are your partner in elevating the standards of healthcare staffing Contact 01902 240019 or see the advert below for details Elevating Healthcare Staffing with Meridale At Caring People Recruitment we specialise exclusively in finding the RIGHT PEOPLE to work on permanent contracts in the UK healthcare industry RECRUIT OVERSEAS: For companies with a sponsors license we can provide the highest calibre English speaking candidates You can choose to recruit face to face in the Caribbean (in Jamaica or St Lucia for example) or via video call from your own office We offer free flights and hotels for our clients for all overseas bulk recruitment drives Candidates are all FULLY QUALIFIED in the care sector with a minimum of 2 years PROFESSIONAL care experience Retention rates of above 98% RECRUIT LOCALLY: If it s local staff that you are looking for then look no further Our team can assist to fill your vacancies fast and reduce those agency costs We recruit from top to bottom; regional managers, care home managers, nurses, carers chefs kitchen staff and cleaners We are a family business committed to providing our valued clients with a complete and personal service We guarantee that our candidates will enhance the levels of care that being provided by your business CONTACT US NOW: Email: Ben livermore@caringpeople com TEL : 0785 24 29 294 See the advert on page 9 for further details Do You Need Permanent and Reliable Care Staff? PROFESSIONAL, TRAINING & RECRUITMENT PAGE 56 | THE CARER DIGITAL | ISSUE 185

Grey Matter Learning Set To Support Over 180 Care Leaders Thanks To Skills For Care Funding

We have seen a huge

JJ Recruitment has the large database of well qualified applicants with experience in the health-care industry such as health care assistants senior carers and nurses from overseas We also have an expert team of solicitors for the necessary legal proceedings and advices WHY JJ? • We have very minimal processing fees We assist you to get a sponsorship license Qualified and experienced candidates from overseas Tel: 01704 808227 www jjcarerecruitment co uk admin@jjrecruitment co uk In Dire Need Of Experienced Health Care Assistant, Senior Carer Or A Nurse? Multi award winning eLearning provider Grey Matter Learning has kicked 2024 off with a bang after receiving funding from Skills for Care to deliver their suite of leadership and management online courses to over 180 care leaders The funding which has been awarded by Skills for Care will enable the training provider to offer their courses free of charge to social care professionals in leadership roles to support their career development and overall standard of care Their Lead to Succeed Well Led and Leading Change Improving Care (LCIC) courses will run between January – March 2024 across a multitude of cohorts with the first having already kicked-off Talking of the initiative Commercial Director of Grey Matter Learning Phil Hitchcox commented “Normally, care providers must pay upfront for these Skills for Care courses, and we then support them to claim back the costs through the Workforce Development Fund But, this year Skills for Care have taken a slightly different approach and released pots of
money to enable training providers like ours to deliver this training at no
to the
training with no upfront costs We all know the struggles facing the social care sector right now and the cost-of-living crisis has hit this sector like all others meaning budgets are stretched
Care taking this approach has been really well received by the sector and I hope to see such initiatives again in the future With an average turn-over rate of 28 3% and circa 152 000 vacant posts (Skills for Care) developing and retaining existing talent is key for the success of the social care sector Only be showing clear career progression and opportunities will the sector attract and retain professionals Phil went on to say that It s alarming to read in a recent report published by EveryLIFE Leaders of Tomorrow that of those leaders they surveyed a staggering 31% are not aware of any leadership training but 58% cite recruiting skilled/experienced staff as the biggest challenge faced by care leaders That’s why we are so passionate about initiative such as these as they are helping to tackle these issues head on ” Through their online delivery model Grey Matter Learning can offer care leaders the opportunity to access sector specific professional development but in a way that works around their busy schedules and other commitments With over 3 000 social care managers having successfully completed the Lead to Succeed programme alone, the training provider is no stranger to delivering high volumes of training at scale and pace Grey Matter Learning is a leading eLearning provider for social care, supporting thousands of care professionals annually to gain new knowledge and skills to help drive quality of care in the sector Working with care providers and local authorities Grey Matter Learning pride themselves on delivering a suite of courses that address the pain points within the sector as well as equipping professionals with the knowledge skills and behaviours they need More can be found here https://greymatterlearning co uk/ Skills for Care is the strategic workforce development and planning body for adult social care in England https://www skillsforcare org uk/Home aspx
for these
mainly, we suspect, due to the ability to
It can be tempting to think that once the Care Certificate has been achieved it’s the end of training The Care Certificate can demonstrate that staff have the minimum level of required training Training to Level 2 and beyond will therefore improve abilities to cope with the challenges presented by working in a difficult sector Obviously one of the most significant challenges was dealing with Covid but there will be new and different challenges ahead However, it is the clients who will benefit from the improvement that additional training will bring Whilst these may include advances in the treatment of dementia or changes to the legislative framework there will undoubtedly be any number of other issues that will create new and complex problems that need to be dealt with So if you think the Care Certificate completes all the training it might be time to think again So why choose Step Up Training and Care? We provide training services that will build implicit trust, leading to confidence by clients looking to use your services At Step Up Training and Care, we know people are busy work long hours and that a set 95 timetable will not work for most care homes and providers We can tailor our learning programmes to meet individual needs time our training to meet business commitments, working shift patterns and around family life Zoom Boom is here to stay, and we can accommodate teaching and learning through blended learning such as classroom, remote, assessor based one to one training sessions Our trainers have personal experiences of working in the health and social care sector hence our flexible approach We empower people to learn Training beyond the Care Certificate - Can you afford not to? T : 0121 794 1532 or 07384 698553 W : www stepuptrainingandcare co uk E : info@stepuptrainingandcare co uk See the advert on page 11 PROFESSIONAL, TRAINING & RECRUITMENT Why Train Beyond the Care Certificate? THE CARER DIGITAL | ISSUE 185 | PAGE 57

Care Home Finance from Global Business Finance

How you can help your clients pay for care? Lifetimemortgages info is a trading style of The Later L fe Lending Network which is an Appointed Representat ve of The Right Mortgage Ltd which is authorised and regulated by the Financial Conduct Authority Registered in England and Wales no 09832887 Registered address 70 St Johns Close, Knowle, Solihull West Midlands B93 0NH If they are over 55 and a homeowner then a lifetime mortgage might be the answer to paying for care It can release cash from their homes and use it to pay for care They could have extra visits or services they can’t presently afford, or install stair-lifts, hoists, wet-rooms etc to make life easier Ideally suited to domicillary care but can be used to fund the needs of one party living in care Best of all clients keep ownership of their home What’s in it for you? More money! More services, longer care periods To find out if it could work for you contact: 07789 885611 or e-mail Global assists clients throughout the U K who specialise in the healthcare sector to achieve their objectives of purchase development and refinance We have organised over £1 8bn for clients in the past 30 years providing clients with competitively priced funding to refinance existing debt ease cashflow and develop businesses further From helping clients make their first purchase through to allowing groups to grow significantly in size we assist at every stage of your business expansion Every proposal is individual and deserves to be treated that way, so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements I am sure we will be able to tailor a facility to your requirements Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance net
Care recruiting is currently challenging So, why is CVMinder ATS a great choice for Care Providers? Stuart Haddow, MD, suggests that its Ambassador Customers make the biggest difference Ambassadors include senior HR leaders from the Care sector They have proven to be great at overcoming recruiting headwinds” says Stuart CVMinder s Ambassador Customers also guide CVMinder product improvement programme Using that great guidance delivers a competitive advantage for all CVMinder Care customers Jack Morgan of Local Solutions agrees “CVMinder has made the process as smooth and as streamlined as possible That s is critical when recruiting in a demanding sector like care It gives us central control of everything and the management information we generate from CVMinder has helped to improve our recruiting approach Without CVMinder our recruiting costs would be much higher and good candidates would be lost in the administration clutter Donna Newell of The Kent Autistic Trust says CVMinder ensures that we are being responsive to applicants and the demands of our managers Having a one stop shop means that we can post and update jobs at the touch of a button Receiving all applications online and using filter questions enables our recruiters to shortlist batches of applicants swiftly T: 01634 202 101 E: enquiries@cvminder co uk W: cvminder co uk/care Recruiting Success with CVMinder ATS PROFESSIONAL, TRAINING & RECRUITMENT PAGE 58 | THE CARER DIGITAL | ISSUE 185 PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

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