Dear BTA Members,
NEWSLETTER
As we reach the midpoint of 2024, I'm excited to bring you our latest Industry Partners Newsletter There's a real buzz in the air for business travel and I can't help but feel optimistic about what the second half of this year has in store for us all
Our industry partners are truly the lifeblood of the BTA Their insights, innovations, and contributions play a crucial role in shaping our industry's future This newsletter is a prime example of the collaboration and partnership that are so vital to our sector's success
Inside, you'll find a wealth of information from our partners - from new initiatives to industry trends and valuable insights All of this is designed with one goal in mind: to help you provide the best possible service to your clients
I firmly believe that the strength of our industry lies in our ability to work together and share knowledge That's why I encourage you not just to read this newsletter, but to share it widely within your organisations The more we all know, the better equipped we are to face the challenges and seize the opportunities that lie ahead
As we look towards the latter half of 2024 I'm filled with optimism Our industry has shown time and again its resilience and capacity for innovation Let's harness that spirit and make the coming months some of our best yet
Here's to a successful and prosperous second half of the year!
Clive Wratten CEO, Business Travel Association
P S Please do circulate this newsletter among your colleagues The insights contained here are valuable for everyone in our industry!
CONTRIBUTORS
Amadeus
ANA
Battleface
Blue Orchid Hospitality
CMAC
Delta Air Lines
DerbySoft
Distribusion
Emirates
Eurostar
HotelHub
HotelRez
jetBlue
London City Airport
NH Collection
RIU Plaza London Victoria
Sabre Talent Vista
Trip Group
United Airlines
Whitbread
How can travel sellers use technology to achieve a more sustainable future?
Travel companies are today expected to operate in increasingly more sustainable ways, considering not only how their decisions impact the bottom line, but also how they affect people, the planet, and future generations In response, travel sellers around the world have pledged to achieve sustainability goals, such as carbon neutrality or ‘Net Zero’ in the next tento-20 years
As these deadlines approach and pressure is growing to address environmental concerns, businesses look to take a more holistic approach to stakeholder value creation that goes beyond profit maximization.
Where are we today? We recently conducted a survey of 170 decision-makers at travel agencies across nine markets (UK, US, France, Germany, India, Singapore, Australia, Mexico and Spain) as part of a wider, cross-industry project The purpose of the survey was to understand how these decision-makers perceive the role of technology in addressing ESG challenges, their investment priorities, and the key barriers they face in achieving their sustainability targets
Check out the results in our latest blog post in link here: https://amadeus.com/en/blog/articles/how-travel-sellers-can-use-technology-to-achievea-more-sustainable-future
The journey to sustainability is a collective one With the right investments, technological advancements and industry-wide collaboration, the travel and tourism industry can successfully navigate this path and create a more sustainable and responsible future for generations to come
ANA Introduces Complimentary In-Flight Wi-Fi Services for Business Class Passengers
ANA now offers complimentary in-flight Wi-Fi for our Business Class passengers, as well as First Class passengers. Stay connected and productive while in the air with our internet service Use your smartphone, tablet, or other wireless-enabled devices to access the internet, send emails, and stay connected through social networking sites
To access our free Wi-Fi service, simply request a voucher card from our cabin crew during your flight. This card is valid only for that specific flight and will allow you to enjoy seamless internet connectivity throughout your journey
Exciting news for our Premium Economy and Economy Class passengers - texting via ANA’s in-flight internet service will soon be available free of charge on international flights by the end of this fiscal year, March 2025.
Upgrade your travel experience with ANA and enjoy the convenience of complimentary inflight Wi-Fi for our premium passengers
For more information click here
Busting online insurance myths with battleface
Offering travel insurance doesn’t have to be complicated. Let’s bust some myths and look at solutions to help you grow your business
Myth: It’s complicated to sell travel insurance
Fact: By partnering with battleface , you can sell insurance directly to your clients as an Appointed Representative or earn a commission by just introducing customers to products
Myth: My clients already have the insurance they need through bank and credit card accounts
Fact: While many banks and credit cards offer basic travel insurance as a perk, the policies may not cover all travel needs. battleface partners can tailor plans to provide their clients relevant products
Myth: The financial return for selling insurance is not worth the investment.
Fact: Like many other ancillary products, insurance can be a strong revenue stream.
Myth: It’s too difficult selling insurance due to all the rules and regulations
Fact: At battleface we use our specialist knowledge to ensure full compliance with regulations for all our partners.
Myth: Our customer service team is not set up to answer insurance questions.
Fact: As a PaaS with a TrustPilot rating of 4 6, battleface can handle all aspects of customer support, including insurance questions.
Myth: It’s a risk to offer insurance to our customers – what if they have a bad experience? Fact: battleface's corporate travel insurance adds value by providing end-to-end travel service
Myth: We have to dedicate money and tech for integration
Fact: battleface has a robust tech base to do the heavy lifting.
Read full version here
The
Wellington hotel by Blue Orchid Hospitality announces expansion
Blue Orchid Hospitality is delighted to announce the expansion of The Wellington hotel Nestled in a tranquil Westminster enclave on leafy Vincent Square, The Wellington combines traditional elegance with contemporary luxury Overlooking its own private gardens and terraces, The Wellington provides an idyllic haven away from the hustle and bustle of the city, whilst remaining within easy reach of Westminster’s business district, Buckingham Palace, the Palace of Westminster, West End theatres and St James’s Park together with the vibrant business, shopping, entertainment, and leisure facilities of Victoria
With the recent expansion, guests can now enjoy 160 beautifully appointed bedrooms and spacious apartments. Elegantly combining comfort and style with state-of-the-art amenities, wireless and fixed high-speed internet, LED flat-screen televisions, a fully equipped gym, and 24-hour room and concierge service Some rooms and suites also feature private balconies with stunning views over Vincent Square Recognising the burgeoning trend for independent living and personal space, The Wellington is perfect for long or short stays, whether for business or leisure visits Enjoy the hotel’s private gardens, delight in the variety of dining opportunities, relax at the in-house bars and experience discreet, personal and attentive service
You will always find interesting architecture, elegant furnishings and warm, friendly and attentive service - the hallmarks of Blue Orchid Hospitality; a private collection of luxury independent hotels, apartments and residences carefully combined with state-of-the-art events, meetings and conference venues, restaurants and bars all located in the heart of London
Click here for more information
How to Integrate Business Travel Into Your Office Culture
CMAC Group are the leading ground transport experts that supply safe and reliable passenger transport and accommodation services for clients. Offering an unrivalled proposition by leveraging proprietary technology, we deliver consistent and reliable end-to end services internationally
Combining technology with our experienced Service Delivery team, ensures that customer expectations are exceeded whatever the challenges, 24/7/365 days a year Combining a tech-driven service delivery with hands-on expertise in surpassing your business travel needs and bespoke requirements sets CMAC apart
Our extensive network of trustworthy suppliers means we can guarantee efficiency when transporting your employees from A to B, allowing you the time to optimise your business objectives We understand that business travel is a vital part of modern work culture, impacting not just logistics but also employee satisfaction and overall company dynamics That's why we're committed to helping businesses integrate travel seamlessly into office culture
Curious about how this can benefit your organisation? Check out our wealth of informative content and discover how integrating business travel can enhance your workplace environment and boost employee morale
Find out more here: https://www cmacgroup com/blog/integrating-business-travel-into-office-culture
Delta takes fast, free Wi-Fi International
Delta is the top-ranked airline for First/Business and Premium Economy Passenger Satisfaction in the J D Power 2024 North America Airline Satisfaction Study
One of the world’s most respected consumer intelligence organizations is recognizing the extraordinary care and skill of Delta people, the airline’s premium experiences and operational excellence that earns the trust of customers every day
Delta is the top-ranked airline in the J D Power 2024 North America Airline Satisfaction Study for both First/Business Class and Premium Economy segments –marking the second year in a row for the premium economy segment
“This is a wonderful reflection of our elevated customer experience, fueled by the unparalleled service of our 100,000 Delta people worldwide,” said Ed Bastian, CEO of Delta Air Lines “I’m incredibly proud of our team for continuously raising the bar for our customers ” Delta’s placement at the top of those segments was propelled by the airline’s consistent, industry-leading performance – powered Delta people across six of seven dimensions that J D Power evaluates, including:
Day of travel pre-/post-flight experience
On-board experience Easiest Travel with airline Digital toolsAirline staffLevel of trust with airlineDelta has been recognized by J D Power
Last year, Delta received top honors in the J D Power 2023 North America Airline Satisfaction Study for Premium Economy Class
Delta isAmerica's most-awarded airlinethanks to the dedication, passion and professionalism of its people. It has been recognized three years in a row byCirium for operational excellence and one of Fortune’s 100 Best Companies to Work For.
Click here for more information
DerbySoft's Business Travel Suite connects Travel Management Companies (TMCs) and hotel organizations directly, offering comprehensive rate options for business travelers This seamless connectivity enhances operational efficiency, reduces costs, and accelerates travel commerce
Business Travel Suite allows TMCs to access a broad range of rates and room options from hotel organizations through a single connection This simplifies integration and eliminates the need for multiple APls Hotel organizations can quickly add corporate rates, enhancing visibility without extra development
Business Travel Suite connects directly with hotel organizations of all sizes, allowing TMCs to offer access to independent hotels and alternative accommodations With no technical limitations on room descriptions and offers, TMCs and Suppliers can work together to create customized, unique packages to suit their client's individual needs
Reduce acquisition costs and minimize manual work with Business Travel Suite Partnerships with Arise, Voxel, Confirmapay and more, ensure accurate booking reconciliation and commission payments, enhancing financial efficiency and reducing overhead for TMCs and hotel organizations
Expand your market presence and drive collaboration with DerbySoft's Business Travel Suite TMCs gain access to a wider range of hotel options, improving service offerings and customer satisfaction Hotel organizations benefit from increased visibility and occupancy rates by connecting directly with a broad network of TMCs Seamless loyalty program integration and support for various payment methods further enhance the experience for both parties, making travel management more efficient and rewarding
Contact Information:
Giles Leather Giles.Leather@DerbySoft.net
One Connection, Unlimited Possibilities
Business Travel
We are excited to announce that Distribusion has joined the Business Travel Association (BTA) as a partner as of September 2024
Distribusion Technologies aims to simplify ground transportation distribution worldwide We provide technology to ground transportation carriers and Corporate Travel Agencies, enabling corporate travellers globally to easily access a worldwide portfolio of carriers - from intercity rail to airport transfers, ferries or urban transportation - through a standard commercial framework and a single full feature API Distribusion is a B2B only company that partners with all national and regional ground transportation carriers like Amtrak, Deutsche Bahn, Trenitalia, SNCF or Vietnam Railways The Berlin headquartered company is operating in 70 countries, serving 1500+ clients globally
“We are eager to collaborate with BTA’s network of TMCs, partners and suppliers to address key challenges in the business travel industry Our goal is to support TMCs by reducing the complexity of rail and ground transportation sourcing, maximizing visibility and delivering an exceptional customer experience”, said Petra Schmidt, Head of Corporate Travel Business Development at Distribusion
As the most environmentally-friendly form of transportation, Distribusion believes ground transportation plays a vital role in the transition to a more sustainable future We are committed to promoting this by enhancing access to eco-friendly travel options and partnering with like-minded organisations
Petra added: “I will be attending the upcoming 2024 BTA Conference in Gibraltar, where I look forward to exchanging ideas with industry peers, discussing the evolution of the travel industry, and exploring ways to progress towards sustainable business travel " Click here for more information on
Distribusion partners with BTA to enhance sustainable
Petra Schmidt
Fly Better with Emirates from Edinburgh
We are resuming our Edinburgh service starting from 4 November 2024 The flight will operate daily and complement our current A380 daily service from Glasgow, offering 14 weekly flights from/to Scotland
This route will be served by our new A350-900* aircraft in a three-class configuration: Business Class, Premium Economy and Economy Class
Flight Sector Depart Arrive
EK024 EDIDXB 2040 0805*
EK023 DXBEDI 1450 1905
*Next day arrival (All times are local)
Passengers travelling from the Scottish capital will also have access to Emirates’ extensive network of over 130 destinations via Dubai, including the Maldives, Bangkok, Sydney and Bali
Edinburgh will be our eighth destination in the UK, which we currently serve with 133 weekly flights across seven gateways including London Heathrow, London Gatwick, London Stansted, Manchester, Birmingham, Newcastle and Glasgow – utilising a fleet mix of Emirates A380 and B777 aircraft
*The service will initially operate with our wide-body Boeing 777 aircraft Premium Economy will be closed for sale for the period 4 Nov to 1 Dec 202 and the A350 operation is planned to commence from 2 December
Click
Eurostar: discover the new offer
This year Eurostar is celebrating 30 years and the launch of our new customer offer We’re enhancing the customer experience across our network with new travel classes and better ticket conditions On 10th September, we ’ re also launching our new corporate offer
New corporate framework
The new, harmonised program will benefit businesses of all sizes, booking upwards of £10,000 per year on all Eurostar routes Companies can access personalised discounts on Eurostar Premier and Eurostar Plus tickets and exclusive benefits, such as increased flexibility and dedicated account management. Contact corporatefares@eurostar.com for more details about the new offer.
Ultimate flexibility
We want to take the hassle out of business travel, which is why all our tickets are now fully flexible From 4th November, travellers in Eurostar Premier will have up to 48 hours after departure to exchange or refund their ticket Terms and conditions apply
Corporate clients travelling in Eurostar Premier will have even more freedom with access to any train on the day of departure, for free
3 new travel classes
Travelling after 4th November? You’ll find three reinvented classes on board our trains – Eurostar Standard, Eurostar Plus or Eurostar Premier All designed to give you the choice and better service
Dedicated TMC teams
As a reminder, we have a multilingual sales team and GDS helpdesk to assist business travel agents booking through GDS Air with technical support, commercial questions and more Contact direct agencies@eurostar com and gds helpdesk@eurostar com for more information
Heading to IFTM Top Resa? Find us on stand D064
Data from more than 2 million hotel bookings points to tighter travel budget control.
HotelHub, the leading hotel technology solution provider for travel management companies and their corporate customers, has released its analysis of over 2 million hotel bookings made between April and June 2024, revealing that businesses are shifting to more intentional travel in the face of uncertainty
One significant change revealed by the HotelHub Index Q2 2024 is that booking lead times are increasing
In Q2 2024, bookings were made, on average, 16 68 days prior to check-in, up from 14 04 days in Q2 2023 an increase of 18 8% This change is even more marked for domestic bookings, jumping by almost 23% from 12 22 days in Q2 2023 to 14 97 days between booking and arrival in Q2 2024
This variation in booking lead times is indicative of businesses taking a more prudent approach to travel, suggesting that fewer last-minute trips are being taken. Instead, corporates are likely planning further in advance to mitigate costs and to ensure the trips taken are justified.
Other findings in the report include:
• Average stay lengths have changed little in the post-pandemic years, sitting consistently around 2 5 days since 2022
• Rates per night are up 3 63% up on the same period in 2023 – a significantly smaller increase than the 9 64% observed between Q2 2022 and Q2 2023 or the 7 92% recorded in Q1 2024
• Domestic bookings accounted for 69% of HotelHub transactions
For more information and to download the report, visit the HotelHub website
HotelREZ has over 2,500 independent properties worldwide in 100+ countries We are proud to present Thatchers Bar & Restaurant, member of Surya Hotels, who has unveiled first phase of £5 million revamp
East Horsley’s historic Thatchers is undergoing a major refurbishment, with the first phase of renovations just completed The charming Tudor-style property, nestled on the edge of the Surrey Hills, has finished refurbishment work on its bar and dining areas, as well as its private dining/conference rooms
Work has also started on the sites 87 bedrooms, with an additional four bedrooms being created during the refurbishment, bringing the total rooms to 91 Forty-four of the existing guest rooms are currently available to book, while the first 43 bedrooms undergo complete renovation
Once completed, the new bedrooms will feature luxury Hypnos beds as standard, as well as work stations with access to high speed, complimentary WiFi, Smart televisions and modern bathrooms and shower suites
The renovated interior includes a large open plan bar area, flooded with natural daylight from expansive floor to ceiling windows, complemented by ornate chandeliers, warm wood panelling and luxurious seating. Thatchers’ restaurant returns with a new food offering, providing a great dining destination for East Horsley residents and hotel visitors
Available to book on the GDS under the HO chain code Apollo/Galileo: 70377, Amadeus: LHRLEX, Sabre: 15342, Worldspan: LHRLE
Click here for more information
HotelREZ is proud to present Thatchers Bar & Restaurant, member of Surya Hotels
JetBlue: Your Transatlantic Business Travel Partner
JetBlue connects you seamlessly between the UK and the US with daily flights from London Heathrow (LHR T2) to New York (JFK T5) and Boston (BOS) and seasonally from London Gatwick North Terminal (LGW) to New York (JFK) and Boston (BOS) as well as from Edinburgh (EDI) to New York (JFK).
All flights landing in New York and Boston are perfectly timed to connect to the vast number of domestic, Caribbean and Latin American destinations on the JetBlue network In addition, JetBlue also offers daily flights from Paris (CDG) and Amsterdam (AMS) to both Boston (BOS) and New York (JFK), as well as seasonal flight from Dublin to both destinations and beyond For more routes and destinations, check JetBlue’s route map
Why Choose JetBlue?
Award-Winning Service: The airline’s Mint premium experience offers customers fully lie-flat private suites with a sliding door and a custom-designed seat cushion, countless intuitive design touches, delicious, restaurant-style small plates curated by popular New York City restaurant, free high-speed Wi-Fi, free live TV and movies at every seat, and cocktails shaken on board
Flexible Rewards: JetBlue’s TrueBlue loyalty program lets you choose what's most valuable to you from a menu of Perks You Pick®
Discover the ease and comfort of transatlantic business travel with JetBlue
London City Airport (LCY): One-stop connections to global destinations
We believe that all travels should be fast, efficient and seamless Whether you ’ re traveling across Europe or further afield, experience the convenience of starting your long-haul trip at London City Airport, followed by a swift connection to your final destination
Our airline partners’ networks, conveniently serving major international hubs (Amsterdam, Dublin, Frankfurt, Rome and Zurich), offer great connectivity and value to fantastic destinations such as San Francisco, Johannesburg, Hong Kong, Singapore, Rio de Janeiro, Lagos and so much more
New data shows that LCY is the closest airport for over half of all Londoners Passengers can access LCY on the DLR service in 27 minutes from Bank; 17 minutes from Stratford; 15 minutes from Canary Wharf; and 40 minutes from Covent Garden
Coupled with our 20 minutes door-to-gate experience, where 90% of our passengers go through security in less than 5 minutes, your new favourite airport awaits
Fly to Europe and beyond, all from London’s top- rated* airport *4 2 Google score, 27th August 2024
Click here for more information
The NH Collection brand is a premium line within the Minor Hotels Group, established in 2014 It is positioned in the upper-upscale segment and is characterized by its unique, distinctive, and authentic buildings that conserve local charm to inspire and captivate guests The brand promises to create exceptional moments through extraordinary hospitality experiences built around innovation, high standards of intuitive service, the right amount of local identity, and respect for the planet and people
With a presence in over 21 countries across the world, NH Collection boasts an impressive collection of over 97 hotels located in the world's most iconic cities and are designed for worldly-wise travelers who value the extraordinary combination of comfort, location, and intuitive premium service for business or leisure stays
The NH Collection brand is celebrating its 10th anniversary in 2024 Over the past decade, NH Collection has diligently crafted a multitude of extraordinary moments for their guests, with the brand's promise a stay inspired by extraordinary feelings serving as a guiding light This ten-year period is not just a numerical milestone; it symbolizes a shared journey with their guests, replete with learning, enriching experiences, and collective memories that have been woven together The brand is expected to grow extensively worldwide within the next years, following a solid expansion in urban hotels in prime locations across Europe, the Americas, and new regions such as Asia, the Middle East, and Greater China
Click here for more information
We are pleased to announce that the Hotel Riu Plaza London Victoria has reached a significant milestone, marking one year since its grand opening in the heart of London
On the occasion of the first anniversary of the opening of the Riu Plaza London Victoria hotel, it is appropriate to highlight the remarkable success this establishment has achieved in just one year of operations This accomplishment is primarily attributed to three key factors: its privileged location, excellent gastronomic offerings and high-quality facilities
The 435 rooms at the Riu Plaza London Victoria are equipped with all modern amenities, including Wi-Fi, flatscreen television with satellite channels and mini-fridge Moreover, many of them feature adapted facilities, demonstrating the hotel's commitment to accessibility and inclusion
The breakfast buffet, renowned for its variety and quality, has become one of the establishment's strong points The gastronomic offering is complemented by the Tastes Restaurant, open for dinner from 17:30 to 21:30 The hotel facilities include a modern gym allowing guests to maintain their exercise routine during their stay The hotel's excellent connectivity, with Victoria underground and train station a few steps away, one of London's most important stations, and the Victoria Bus Coach Station at a moderate distance, further facilitates exploration of the city.
The hotel, strategically located just a 17-minute walk from St. James's Park, offers its guests the opportunity to enjoy the beauty and tranquility of this iconic London green space. Furthermore, its proximity to other places of interest, such as Trafalgar Square, the Houses of Parliament and Buckingham Palace, make it an ideal option for those wishing to explore the rich history and culture of the British capital
Click here for more information
How Sabre's Lodging AI Enhances Hotel Bookings and Boosts Revenue for TMCs
Lodging AI is a game-changer for Travel Management Companies (TMCs), transforming how they handle hotel bookings Despite the global hotel market projected to reach US$446 50bn by 2024, TMCs often struggle with low hotel crossover sales and attachment rates, impacting revenue and service comprehensiveness
In 2023, hotel bookings grew by 37 25%, with top markets like New York, Chicago, and Hong Kong showing significant increases Yet, a substantial 44% failure rate in presenting hotel options persists Improving the Hotel Attachment Rate (HAR) could uplift revenue by up to $6M depending on the agency size
Lodging AI addresses these challenges by leveraging AI to offer tailored lodging options during air bookings, reducing search time and increasing successful bookings It also provides alternative lodging when preferred choices are unavailable, enhancing traveler satisfaction
A key feature of Lodging AI is its cross-sell capability, which presents personalized lodging options during the air booking process This approach ensures that travelers have suitable accommodation choices that complement their flight plans, significantly increasing the likelihood of attachment and boosting revenue
Integration with platforms like Sabre Red 360 ensures rapid implementation and support Lodging AI empowers TMCs to boost profitability, improve traveler experience, and stay ahead in the competitive travel industry, making intelligent, efficient, and personalized lodging solutions a reality
Click here for more information
Secure Top Talent for Your Travel Business
Finding skilled professionals is tougher than ever, but what if you could access a fresh pool of motivated, enthusiastic and trained talent?
Introducing the Elite Travel Academy from Talent Vista - a programme designed to bridge the gap between education and employment in the business travel sector Our curriculum goes beyond traditional training, covering industry-specific knowledge like travel legislation, sales techniques, and product expertise across airlines, hotels and more We also focus on employability and customer service skills, ensuring our graduates are ready to make an immediate impact in your organisation
What sets the Elite Travel Academy apart? Our exclusive partnerships with leading travel companies and industry trade memberships provide our graduates with direct pathways to employment, addressing the talent shortage with skilled professionals ready to excel in diverse travel roles
By sponsoring a place, you will be investing in a promising student and boost your brand visibility with logo placement on training materials and frequent brand mentions Our Headline Sponsor package offers even more – year round referrals from our talent pool and the chance to showcase your brand via a customised eLearning module
Additionally, we ’ ve created an exclusive LinkedIn group for BTA Members and Partners to share insights, discuss training challenges, and explore innovative solutions for talent development Join the conversation and stay ahead of industry trends: https://www linkedin com/groups/13071273/
Don’t miss the opportunity to shape your business’s future Email mandy@talentvista co uk today to discuss how we can partner to meet your talent needs
Click here for more information
Exclusive Travel Risk Masterclass Discount for BTA Members & Partners!
The Business Travel Association has joined forces with The TRIP Group, a leader in travel risk management
This new partnership provides BTA members with exclusive access to expert-led webinars, valuable advice, and crucial updates on travel risk and industry developments
As a BTA member, you ’ re also entitled to a **50% discount** on TRIP Group’s masterclasses Use code **BTA50** when registering for the Travel Risk Masterclass on September 18th Register here:https://thetripgroup com/mecevents/travel-risk-management-masterclass-2024/
Topics covered in the masterclass include:
- Geopolitics & Travel Risk
- Personal Safety & Security
- Accommodation & Transport Safety
- Travel Insurance Essentials
- Traveller Health & Wellbeing
- Emergency Response & Evacuation
- Developing a Travel Risk Management Policy
Feel free to share this opportunity with your team members who focus on risk management. They’ll find this masterclass highly valuable.
MileagePlus
MileagePlus℠ is the award-winning loyalty program of United Airlines MileagePlus is your ticket to the world, with the most ways to earn and use miles of any U S airline loyalty program Earn miles when you fly, through hotels and vacation rentals, car rentals and when you use our partner credit cards Then use your miles for your next getaway, upgrades, shopping and more
Find out more: MileagePlus
The United App
The all-in-one travel partner just keeps getting better and it’s a must for anyone travelling on United Customers can check in for their flight, receive their boarding pass and pay for bags ahead of time The app features airport maps with easy to navigate terminal guides, so if you ’ re after a specific lounge, or looking for the closest route to your gate, the app will get you there
Once onboard, the app also allows passengers to watch movies, play games and activate the free messaging plan on all Wi-Fi equipped aircraft* The plan allows you to send and receive messages over Wi-Fi such as iMessage, WhatsApp etc)
Download the United app
Great work trips start at hub
Travelling for work should be effortless, and that’s exactly what we offer at hub by Premier Inn With hotels in 18 prime locations across London and Edinburgh, we make business travel easy for your clients Our compact rooms are smartly designed to offer everything expected from a Premier Inn room, ensuring their work trips are seamless and stress-free
Each room features a luxury double bed and monsoon shower, ensuring business travellers get the rest they need and wake up refreshed With state-of-the-art touchscreen controls, they can easily adjust lighting and temperature from the comfort of their bed - convenience at their fingertips Free superfast Wi-Fi* and a pull-out desk and chair make productivity a breeze Plus, our ground-floor restaurant provides the perfect space for working, relaxing, or dining.
Say hello to hub London Paddington: Our brand-new Premier Inn and hub hotels offer 369 rooms just steps from Paddington train station, with Heathrow Airport only 30 minutes away, perfect for your clients’ work trips.
Put us at the hub of their next work trip Book now
*Wi-Fi device exclusions apply Only devices with a web browser and the ability to connect to a public service are able to access the network, please check your device for compatibility Connect up to 3 devices to Ultimate Wi-Fi - please check compatibility prior to purchase Service terms and conditions apply, please see website for full details
