Hello TMC Members,
NEWSLETTER BTAINDUSTRYPARTNERS
Welcome to the June edition of the BTA Industry Partner Newsletter, which is packed full of launches, updates and technology advancements!
Its Sam here, saying hi from BTA HQ, where we are putting together events and webinars and finalising the Autumn Conference. if you haven’t already registered to attend the conference from 8 to 10 September at the Infinity Hotel, Munich, please head over to the Events page on the BTA website and click on the link Registration closes on 30 June! th th th
We are also celebrating the arrival of our Events & Communications Manager, Stephanie Carroll, who joined us about 6 weeks ago.. Steph will be on hand at our events and has a lovely beaming smile, so do say hi when you see her
Thank you again for your continued support of the BTA Clive, Andrew, Helen, Steph and I are here for you, and for our partners Get in touch with us if you need anything at all at info@thebta org uk
Wishing you all a wonderful summer ahead, enjoy those well-deserved holidays, and we look forward to seeing you at some of our events
Happy reading!
Sam
Emerging Trends in Business Travel for 2025
Contributing editor Martin Cowen explores the latest trends in business travel through the Amadeus lens The topline findings from GBTA’s first Business Travel Outlook Poll of 2025 were positive in many respects Nearly half (48%) of the c750 buyers expect more business trips to take place in 2025 than 2024, with 57% anticipating increased travel spending
This synchs with its Business Travel Index Report which predicts a spend of $1 6 trillion in 2025, around 10% up on 2024
That’s a lot of business for top-tier TMCs and their blue-chip clients, a big opportunity for smaller agents to work with SMEs, not forgetting the unmanaged but cumulatively significant needs of micro-businesses and sole traders
Amadeus, with its extensive reach across all business traveller segments, reflects these trends in its 2025 overview. The Amadeus Cytric Business Travel Trends 2025 highlights the interconnectedness of business travel with other travel sectors. The blend of business and leisure travel, known as "bleisure," continues to blur the lines between road warriors and holidaymakers.
Moreover, business travel sellers and suppliers must adapt to workplace changes, global context shifts, and climate considerations. In essence, the most significant trend in business travel is its continuous evolution.
To gain deeper insights and access the full details of these transformative trends, download the comprehensive Amadeus Cytric Business Travel Trends 2025 report now
British Airways improves on-time performance as world-leading technology boosts flight punctuality
British Airways has invested £100m in improving operational resilience as part of their £7 billion transformation programme As a result, the first quarter of 2025 saw 86% of flights depart on time from its London Heathrow base, the highest D-15 punctuality performance on record
In April, two thirds of all of the airline’s flights departing from Heathrow left ahead of their departure time
There are several transformation initiatives across the business which have made these results possible. For example, technical experts have developed an application that means BA can now allocate aircraft landing at Heathrow to stands based on a live analysis of the onward travel plans of customers on any given flight. This cuts missed connections and disruption to onward journeys, and has saved 160,000 minutes of delays.
Furthermore, a real-time weather program that proactively reroutes aircraft to avoid areas of poor weather has also been deployed It is capable of communicating directly with Air Traffic Control flow management centres across Europe to find and generate more efficient routings, and has prevented a total of 243,000 minutes of delays
BA is also using a new tool that uses predictive technology to bring together and assess vast amounts of live realtime operational data to highlight routes that could face delays, allowing teams to put in place additional measures to reduce that risk
Over the coming months, additional tools and programmes are being rolled-out to further improve operational performance, including new apps for pilots, cabin crew and aircraft dispatch teams
Further info
Delta tops J D Power’s Premium Economy segment for third year in a row
For the third consecutive year, Delta ranked highest for the Premium Economy segment in the J D Power 2025 North America Airline Satisfaction Study, powered by the exceptional service and care of its people and the premium experiences it delivers for customers at every point in their journey The study measures satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience
Delta earned the top score in the segment thanks to its leading performance in six of the seven study dimensions that J D Power evaluates in the annual rankings, including:
Day of travel pre-/post-flight experience
On-board experience
Ease of travel with airline
Digital tools
Airline staff
Level of trust with airline
Delta people deliver the world-class service and operational excellence that turn customers into loyal Delta flyers, and the airline continues to invest in experiences both physical and digital that further elevate the travel experience.
Delta is consistently recognized for excellence in customer experience, operational performance and workplace culture, thanks to the dedication and passion of its people In 2025, it once again landed spots on Fortune’s 100 Best Companies to Work For® and World’s Most Admired Companies; was named Cirium’s most on-time North American airline and Platinum Award winner for the fourth consecutive year; and earned the No 1 rating in the annual Business Travel News Airline Survey for the 14th year in a row
Further info
British Airways and LATAM Go Live with NDC in Sabre Marketplace
Two major global carriers British Airways and LATAM Airlines have launched their New Distribution Capability (NDC) content in Sabre’s travel marketplace, giving TMCs expanded access to richer, more personalised content via familiar booking workflows
For British Airways, the move means Sabre-connected agencies worldwide can now shop, book and service NDC offers alongside traditional ATPCO/EDIFACT content. This is fully integrated into Sabre Red 360, Sabre Red Launchpad™, and Sabre’s Offer and Order APIs.
“At British Airways, we want to give customers a seamless, digital-first retailing experience,” said Colm Lacy, Chief Commercial Officer. “Extending access to our NDC content via Sabre helps agencies offer more relevant, personalised options.”
Meanwhile, Sabre has also activated NDC content from LATAM the largest airline group in Latin America across all seven of its passenger carriers This extends real-time access to LATAM’s full product offering and strengthens connectivity between the region and global buyers
“Through Sabre’s NDC capabilities, we ’ re better able to meet diverse customer needs while enhancing our partnerships with travel agencies,” said Tomas Covarrubias, SVP of Revenue, Sales & Distribution at LATAM
For the BTA community, these developments represent progress towards smarter, more flexible distribution supporting TMCs with broader content, more control, and a better traveller experience
As more airlines join the NDC fold, Sabre’s multi-source strategy continues to help agencies stay competitive without compromising on efficiency
Further info
What can travel learn from retailing in other industries?
Cross-sector learnings are incredibly valuable for the travel industry If you can tap into the trends and patterns happening elsewhere, it could help spot opportunities that others haven’t yet explored
We at Travelport sat down with researcher Jack Stratten, Director of retail trendspotting agency Insider Trends, that help the world's biggest retail brands spot what’s coming next in their industry
We've asked him what travel businesses can gain by looking at what’s happening in retailing in other industries, and who travel can learn most from
Read here to learn more about the ways customer expectations are changing, the rise of AI, and the reasons why someone might subscribe to a toilet roll delivery service
ReLAX - Our LA Clubhouse is now open
Welcome to our latest preflight launchpad - designed with the pace of business in mind. From sound-proof work pods to relaxing areas to spark creative energy, it’s a space that flexes to your flow. Need a top-up, not a to-do list? Our table service has you covered - along with standout signature dishes, served straight to your seat. And when it’s time to switch off, the Zen Den is your go-to for calm before the cabin. You’ll find us at the Tom Bradley International Terminal at LAX, open daily from 11:30am PDT
Touchdown in Riyadh
Riyadh is a capital on the rise, where deals get done and culture runs deep And getting there just got more seamless Riyadh is in growth mode, with an expanded downtown business district and entertainment complexesand the city makes a great base for exploring attractions across this vast country
Our daily, direct flights from London Heathrow take you to the heart of Saudi on the game-changing A330neo, opening a gateway to this dynamic region And our partnerships with Saudia and Riyadh Air make it easy to connect across Saudi Arabia, and beyond
Time for Toronto
Big business Bigger ambition We’ve made our long-awaited return to Canada with direct flights to Toronto - a global hub where ideas come to life, and every connection counts Virgin Atlantic flights take off daily from London Heathrow on our B787 aircraft More comfort, more style, more reasons to book
Further info
ReLAX, Touchdown in Riyadh & Time for Toronto
Avanti West Coast steps up services to key business hubs
Arriving relaxed, refreshed and ready to do business is a given with Avanti West Coast. And now business travellers have more flexibility too as the company is stepping up train services to Birmingham, Liverpool and Glasgow.
Extra trains now running include:
Two additional business day services between Liverpool and London
• Departing at 1308 from Liverpool Lime Street, arriving at London Euston at 1532
• Departing at 1608 from Liverpool Lime Street, arriving at London Euston at 1830
Three additional business day services between London and Birmingham
• Departing at 0616 from London Euston, arriving at Birmingham New Street at 0748
• Departing at 0738 from London Euston, arriving at Birmingham New Street at 0856
• Departing at 0921 from Birmingham New Street, arriving at London Euston at 1054
Two additional business day services between Birmingham and Glasgow
• Departing at 0907 from Birmingham New Street, arriving at Glasgow Central at 1315
• Departing at 1307 from Birmingham New Street, arriving at Glasgow Central at 1721
Choosing to go by train also means arriving in the heart of the city, cutting out time consuming airport transfers It’s more sustainable too, slashing carbon emissions compared to car and plane travel Avanti West Coast is also the only UK train company to offer three classes of travel, including Standard Premium with bigger seats, more space and a guaranteed table All in all, there are plenty of great reasons to hop onboard for your next business trip
Blue Orchid Hospitality Granted Permission to Transform Atlas House into Luxury Hotel
Planning permission has been granted for the transformation of Atlas House, a landmark Italianate-style building on King Street, Cheapside, into a high-quality boutique hotel under the ownership of award-winning Blue Orchid Hospitality – part of the Integrity International Group led by renowned hotelier and developer Tony Matharu
The Grade II listed building is located at the historic heart of the City of London, close to Guildhall, St Paul’s Cathedral, and the Bank of England The 104-bedroom hotel will offer a destination restaurant, cocktail bar, spa, pool, gym and flexible meeting and work spaces – designed for both guests and the wider public – enhancing the City’s hospitality offering and contributing to the Destination City vision
The development forms part of Blue Orchid’s multi award-winning portfolio of independent hotels, apartments, suites and residences, including the Westminster-based Wellington hotel and the City-based Tower Suites and Tower Residences – winners of the 2023, 2024 and 2025 Travellers’ Choice® Award for exceptional guest experience.
With a strong focus on sustainability, the proposal targets BREEAM ‘Excellent’ and includes plans for a Biodiversity Net Gain, with minimal structural impact and a focus on restoration and enhancement.
Tony Matharu, founder and Chairman of Blue Orchid Hospitality commented: “We’re proud to bring new life to this landmark City building, reaffirming our commitment to invest in London’s heritage This project supports London’s position as a world-leading destination to live, work, and visit and we look forward to welcoming guests to experience this exceptional space ”
Visit Blue Orchid Hospitality here
Goodbye Flexi, Hello Inclusive Plus
We’re excited to announce that FLEXI is becoming Inclusive Plus! All the same great benefits, with a more fitting name
Inclusive Plus provides business travellers with everything they need, including:
Fast Track security at selected airports
Speedy Boarding
Upfront Seating
Meal Deal from our new CAFE menu
Large cabin bag and a checked bag
Free date/time change within +1/-1 day of travel
And more!
Plus, we ’ ve expanded our lounge access! Inclusive Plus includes up to 3 hours of lounge access at many of our UK hubs check out the list below
During the transition from FLEXI to Inclusive Plus, you may see both names used interchangeably for a short period Don’t worry, you’ll still enjoy all the same great benefits with your fare
Relax & Refuel before your flight at one of our partner lounges.
Birmingham Airport (BHX) - No1 Lounge
Bristol Airport (BRS) - Escape Lounge
Edinburgh Airport (EDI) - Escape Lounge
London Gatwick Airport (LGW) - My Lounge North Terminal & South Terminal
Luton Airport (LTN) - My Lounge
Manchester Airport (MAN) - Escape Lounge Terminal 1 & Terminal 2
Stansted Airport (STN) - Escape Lounge
As the corporate travel landscape evolves, one major shift in the industry is the growing demand for greater transparency in car rental service In line with this, Enterprise is pleased to share updates to our TMC Lite Package By aligning global pricing with dynamic retail rates, Enterprise is ensuring that corporate clients receive the most competitive pricing while maintaining cost clarity This shift helps businesses budget more effectively and make informed travel decisions These changes take effect immediately and are designed to support Enterprise TMC partners and their clients seamlessly
What’s New?
In response to valuable feedback from partners and the wider industry, Enterprise have aligned the global pricing under their TMC Lite package with dynamic retail pricing This ensures that your clients benefit from the most competitive rates available while still maintaining access to fixed global rates through the ‘Zero Excess’ package The Zero Excess package is most suitable for Agent-Assisted reservations, ensuring a smooth and tailored booking experience. On the other hand, the Lite package is designed for seamless integration by our TMC partners into selfservice online booking tools, empowering travellers with a hassle-free, independent booking process. This strategic update offers the best of both worlds, delivering flexibility and affordability across the global network. These changes require no action, as existing CID numbers remain the same, ensuring a seamless transition with minimal disruption to business operations.
Enterprise appreciates your continued support and partnership. Should you have any questions please reach out to Roya Soleimanifar (Roya Soleimanifar@em com)
Enterprise TMC Package Updates
Direct Eurostar services from Netherlands to London permanently re-opened
We’re thrilled to announce the permanent reopening of direct Eurostar services from Amsterdam Central and Rotterdam Central to London St Pancras International, which began on 23rd April.
Following extensive renovation work at Amsterdam Central last year, travellers can now enjoy a larger, dedicated Eurostar departure lounge offering more space and improved comfort.
During April, direct services were temporarily suspended due to platform restrictions. Previously, the short platform meant our 400-metre-long train could only be half-filled with passengers. Thanks to the upgrades, passenger capacity has increased to around 600 from Amsterdam and around 160 from Rotterdam. We aim to reach full capacity of around 650 passengers per journey from Amsterdam by the end of 2025
We currently operate three direct services in each direction every weekday and Sunday, and two on Saturdays By 2026, we plan to increase the number of daily connections between London and Amsterdam to five
This permanent reopening represents a significant milestone for the Eurostar network, delivering a smoother, more enjoyable travel experience
Additionally, it is now possible to change seat selections on our continental routes Passengers travelling in Eurostar Plus and Eurostar Premier classes can easily modify their seat via the "Manage Your Booking" option on our website or app
The new seat maps accurately reflect the layout of our recently refurbished continental route trains, providing a clear view of seating options before travel
This development aligns functionality offered on Eurostar's routes between France, Belgium, the Netherlands, and Germany with that offered on our London routes
HotelREZ is proud to present The Sandymount Hotel in Dublin
HotelREZ has over 2,500 independent properties worldwide in 100+ countries We are proud to present The Sandymount Hotel, a 4-star award-winning hidden gem in Dublin
Nestled in the beautiful, leafy, suburban location of affluent Ballsbridge the hotel is just a stroll away from both the seaside coastal village and famous strand of Sandymount or the beating heart of the city centre and all its attractions. It’s also the closest hotel in town to the Aviva Stadium and convenient for guests attending events at the RDS and 3Arena.
The Sandymount Hotel offers a peaceful oasis in the hustle and bustle of Ireland's capital city, with beautifully landscaped private gardens, and plenty of relaxing corners such as the little library or Herbert Suite to unwind after a day exploring and discovering Dublin.
The Sandymount Hotel was awarded 4-star status by Failte Ireland in 2017 after an €8 million refurbishment.
Available to book on the GDS under the HO chain code
Apollo/Galileo: HO 15759, Worldspan: HO MOUNR, Amadeus: HO DUBMOU, Sabre: HO 23501
View the hotel here
Lokulus is proud to join the Business Travel Association (BTA) as a new member, bringing fresh innovation to the travel industry through our intelligent automation platform.
In an increasingly competitive market, Travel Management Companies (TMCs) must do more than deliver exceptional service they need to scale seamlessly, adapt quickly, and respond instantly to the ever-changing demands of travellers Lokulus enables TMCs to do just that By intelligently routing, prioritising, and automating customer interactions across multiple channels, our platform empowers teams to provide faster, more personalised service while significantly reducing operational overheads
Built with flexibility and control at its core, the Lokulus solution helps travel providers manage complex workflows with ease, allowing them to exceed expectations at every stage of the journey from itinerary changes to urgent support queries With AI-powered insights and intelligent automation, businesses can unlock capacity, improve responsiveness, and boost operational efficiency without sacrificing quality or compliance
We’re excited to be exhibiting at the Travel Tech Show this June and would love the opportunity to meet fellow BTA members in person Join us at the event for an exclusive demonstration and see first-hand how Lokulus can transform your customer experience and enhance your business agility
Let’s connect and explore how technology can elevate your TMC offering and prepare you for the future of travel management
Visit lokulus com or email info@lokulus com to book your demo and learn more about how we can support your success
Driving Innovation for TMCs: Meet Lokulus
New Opening in Buenos Aires - Casa Lucia, Member of Melia Collection
A HANDPICKED COLLECTION OF INDEPENDENT HOTELS WITH ENDLESS CHARM & A SENSE OF HOME
Situated in the Recoleta neighborhood, in the heart of Buenos Aires, this emblematic location blends a rich architectural heritage with a profound historical legacy. Founded in the late 19th century, the mixed French, Italian and Spanish architecture, reveal the influence of immigrants and the economic boom of the time, evolving into a contemporary and cosmopolitan metropolis.
This 5-star hotel, surrounded with art galleries and majestic places, is the perfect ambiance for a refined experience to the ones who wish to involve themselves in an immersive and exclusive adventure while exploring Argentina’s vibrant capital city during their stay.
At Casa Lucia, every stay is a journey through time, where past and present converge to celebrate the cultural heritage of one of Buenos Aires’ most brilliant eras
The aim is to evoke the sophistication and warmth of those times, using materials that connect us with the past but also speak of the present day Textures and fabrics play a crucial role in this experience Soft velvets in deep tones, such as burgundy or green, or leather in warm tones invite the guest to relax while immersed in an atmosphere of classic elegance The gran finale are the lighting and decoration, chosen meticulously to incorporate the ideal harmony between the decades
The hotel offers 142 rooms & Suites, Spa with pool, Fitness Studio, Cantina Restaurant and two exclusive spaces for drinks, The Wine Cellar and Le Club Bacan
visit Melia’s website, here
Greener choices for smarter business travel
When you think of Premier Inn, you might assume our favourite colour is purple While that’s true, we ’ re just as passionate about green Sustainability sits at the heart of how we operate because it matters to the planet and to our guests, especially those who travel for work and value responsible choices Whether booking for your team or planning your own trip, you can rest easy knowing Premier Inn supports a greener stay As sustainability drives the global agenda, we ’ re proud of the steps we ’ ve taken and continue to take to shape positive change
We have a responsibility to help people live better and work well and that’s where our Force for Good programme comes in ensuring we have a positive impact on our employees, partners, guests, communities and the world around us
We’re committed to reducing food waste by 50% by 2030 and reducing water use by 20% per guest We’re also working towards phasing out gas and are thrilled that our first all-electric hotel in Swindon won the Edie Built Environment Project of the Year award, showing that comfort and sustainability can go hand in hand We put responsible sourcing front of mind too, ensuring 100% of our whole fish is certified to internationally accredited sustainability standards and only using 100% cage-free eggs across our menus.
Our Force for Good programme, helps Premier Inn do business in a way that’s better for people and the planet. Speak to your Account Manager to find out more.
Further info
Rail Delivery Group (RDG) launched a new Green Travel Data Carbon Calculator in April 2025
It allows you to compare carbon emissions between rail, car, and air travel (where applicable) for your customers journeys
Simply visit our online calculator page, enter your origin and destination stations, and see the emissions for your trip You can also toggle between different rail classes (where available) and car vehicle types to view their respective emissions
RDG encourages you to embed our white labelled carbon calculator on your website to allow your employees and customers to measure travel emissions effortlessly
For step-by-step instructions on how to add it to your site, please read the embedding guide
Green Travel Data – Carbon Calculator
ANA First Airline Worldwide to Use Fuel-Saving Riblet Technology on Both Cargo and Passenger Boeing 777
ANA is the first company in Asia to use AeroSHARK, a fuel saving riblet film developed by Lufthansa Technik and BASF, inspired by the efficiency of shark skin, on its Boeing 777 passenger aircraft
This cutting-edge technology reduces frictional resistance, resulting in decreased fuel consumption and CO2 emissions
ANA has verified a notable 1% reduction in both fuel consumption and emissions since the technology was first introduced on their aircraft Indeed, this is ANA's second aircraft with the technology and has operated a Boeing 777 Freighter with the riblet technology since September 2024 This has made ANA the first airline worldwide to use fuel-saving riblet technology on both cargo and passenger Boeing 777
Since the riblet technology will be used on passenger aircraft, promotional decals will be applied to the door area and sample products will be installed on board so that customers can directly touch and feel the riblet technology
Looking ahead, ANA plans to extend the use of AeroSHARK technology to other aircraft types within their fleet, aligning with the airline’s medium to long-term environmental goals Through initiatives like the “ANA Future Promise,” the company is actively promoting sustainability management to realise a greener and more sustainable society
Why
TMCs choose Atriis
Here at Atriis, we ’ re busy forming relationships with TMCs all around the world Why? It’s simple; our mission is to change corporate travel for the better
Recently, we ’ ve announced a number of new Portuguese TMC partners It’s an important, exciting travel market and TMCs based there recognise the benefits our platform has to offer.
We’ve shared our new collaborations with Cosmos, Globalis, Go4Travel, and OSIRIS in recent weeks, and there are plenty of reasons they’ve also chosen our platform:
• One shared platform for TMCs and corporates – simple collaboration, booking, and service all in one place.
• Access to the richest global travel content – GDS, NDC, LCC, OTA, and direct connections – all in a single view.
• Automation that saves time and boosts margins – from smart quoting to policy control and rebooking.
• Intuitive interface that agents actually enjoy using – faster adoption, less training, and happier teams
• Retain and win corporate clients – deliver a modern digital experience that differentiates your offer
• Built with TMCs, for TMCs – we know your world, because we came from it
We can go on, but it’s clear that TMCs across the globe want to make business travel easier, more pleasant, and more sustainable for all parties involved That’s what we provide
If you ’ re interested in finding out more, let’s talk!
Unlocking Value and Confidence: Why TMCs Should Offer Business Travel Insurance
In today’s complex travel environment, Travel Management Companies are expected to deliver more than just bookings Clients look for security, continuity, and added value One of the most effective ways to meet those expectations is by offering business travel insurance as part of your service
For TMCs, the business case is strong Insurance creates a new, high-margin revenue stream with minimal operational overhead It can be bundled with existing packages or offered as a standalone option, increasing average transaction value while positioning your company as a full-service travel partner It also supports client retention by addressing growing concerns around travel disruptions, health incidents, and global uncertainty
From your client’s perspective, travel insurance delivers peace of mind Whether it is a missed connection, lost equipment, or a medical issue abroad, having the right cover means less disruption and more confidence It is a modest investment that helps protect both people and business continuity
There is a clear opportunity Business travellers are more risk-aware, and organisations are looking for smarter ways to protect their teams TMCs that offer travel insurance stand out by delivering not just services, but real solutions
In a world where confidence in travel is critical, providing business travel insurance is a practical and future-focused decision. To learn how to integrate it seamlessly into your offer, contact us today: partner@battleface.com.
Further info
Birmingham Airport announces biggest investment plan to date
Birmingham Airport is a pivotal hub serving the UK’s second largest city With over 13m passengers handled during 2024-25, it has a planned trajectory to handle 18m passengers by 2033
Business travellers are a key component of the airport’s 2025/26 projected passenger profile, expected to regularly use its high frequency connections to major global hubs and key European cities such as Dubai, Amsterdam, Istanbul and Jeddah
To ensure it maintains high customer service levels, as it sustainably grows, the airport is investing £76.5m in capital investment, this financial year. This investment, the airport’s biggest in a 12-month period, focuses on asset replacement, enhanced passengers experience, capacity growth and environmental improvements.
Major projects include additional retail and catering, lounges and terminal refurbishments On the airfield, upgrades to the runway, maintenance bases and the expansion of stand capacity Back of house, baggage carousels, makeup areas and vehicle replacements all form part of the biggest investment the airport will see in one year alone
With many projects already underway, construction areas at the airport are visible, but limited to cause the least disruption Overnight works will be prioritised where possible to ensure that projects are completed as quickly as possible
This significant investment over the next year, will ensure Birmingham Airport can continue to build on operational efficiency, whilst improving its resilience and offering greater choice This is an exciting time for BHX, its people, partners and passengers alike
Further information
- Programme Updates – From July 2025
BPP is excited to announce the launch of 3 refreshed and rebranded key apprenticeships to reflect the increasing demand for AI fluency across the workforce:
Data and AI Foundations - Formerly: Data Foundations
Ideal for anyone who is managing spreadsheets, generating reports, or analysing business performance. This programme bridges the gap between traditional Excel use and modern business intelligence. Your workforce will move beyond formulas and pivot tables and learn to leverage advanced tools like Power Pivot and Power BI to gain deeper insights, automate workflows, and create dynamic, interactive dashboards
Applied Data and AI Specialist - Formerly: Data Analyst
Ideal for individuals who are currently working with large datasets, looking to transition into more technical, data-driven positions By integrating AI tools and techniques, the programme prepares learners to meet the growing demand for data analysts who can harness AI to inform strategic decision-making and drive innovation within their organisations
AI Transformation Specialist - Formerly: Business Analyst
Ideal for individuals involved in introducing digital and data-driven products, approaches, or tools within their organisations' digital transformation efforts For those who need to co-ordinate and lead AI-driven business transformations, focusing on areas such as AI-driven business analysis, data and AI for business value, process modelling for digital transformation and managing business change
NEW: AI Engineer
Ideal for those with a background in Python/data analysis, ready to move into AI critical roles
For further information on any of these programmes - please contact: Sue Ledgard: sueledgard@bpp.com
BPP
At Clermont Hotel Group, we do hospitality differently With 16 hotels, over 4,000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine All kinds of extraordinary, for all kinds of people
This month, we ’ re proud to announce the launch of our new “by Thistle” sub-brand, which celebrates iconic London landmarks, unique drinking & dining, thoughtful service, a tailored guest experience, and so much more The “by Thistle” sub-brand is formed of The Tower Hotel and The Marble Arch Hotel (formerly Thistle Marble Arch) The launch coincides with new websites for the Thistle brand and the “by Thistle” properties, a brand refresh, and an exciting renovation of The Marble Arch Hotel’s ground floor, entrance, and reception areas, which even led to the discovery of original Italian marble floors, dating back to the 1960s This historical feature, along with the brand refresh, enhances the guest experience, creating a lasting impression from the moment you walk in
No matter the reason you ’ re visiting central London – business, leisure, or a blend of both – our dedicated Central Sales team are here to support you with tailored solutions, preferred rates, and a seamless booking experience.
Further info
Clermont Hotel Group Launches ‘by Thistle’ sub-brand
CMAC’s Chief Operating Officer, Matthew Ratcliffe shares his thoughts on AI in operationsempowering people, not replacing them.
There’s a growing buzz around AI - promising breakthroughs, automation, and a future of faster, smarter operations But amid the excitement, it’s important to stay grounded AI is a powerful tool, not a silver bullet In operationsespecially within complex, multi-regional environments like transportation and business travel - we must be realistic about its role
The ground transportation industry is built on high-touch service, trust, and localised delivery Every city, every country, operates with its own cultural and logistical nuances Standardising solutions across borders sounds efficient in theory, but in practice, it overlooks the very complexity that makes great service possible That’s where human-focused operations remain critical - from real-time monitoring and decision-making to managing end-toend delivery from Booking to Billing
AI will absolutely enhance how we work It will help us optimise tasks, scale faster, and respond to demand with greater agility But we view it as an enabler - not a replacement Just as past waves of technology have supported our evolution, AI will empower our teams to do more, with greater precision and less friction
The value of CMAC's operations lies not just in what we deliver, but how we deliver it - with people who understand local contexts, build relationships, and solve problems in real time. As we embrace AI, we’ll continue investing in people, because they are - and always will be - at the centre of exceptional service.
Automate Calls to Hotels, with DerbySoft’s AI Voice Agent
Travel agents and outsourced call centers spend countless hours calling hotels to confirm bookings, verify payment details, chase invoices, or manage last-minute changes These manual tasks lead to inefficiencies, check-in issues, and stressed agents and travelers
DerbySoft’s AI Voice Agent automates these outbound calls to hotels It verifies booking and VCC/payment details, collects folio invoices, and handles booking modifications while optimizing call timing and adapting to your workflow needs
Integration is simple: Companies can feed booking data into DerbySoft’s API, with the call outcomes sent back to the company in real time There are no major workflow disruptions, just faster resolution and broader coverage at a fraction of today’s cost A web dashboard is also available for those preferring that method of managing call outcomes
Key Benefits:
- Reduce Agent Workload and Operational Costs
- Fewer Booking Errors and Check-In Issues
- Improved Payment and Invoice Retrieval Rates
- 24/7 Multilingual Support (More Languages Coming in H2 2025)
- GDPR-Compliant and Secure
AI Voice Agent has been in production with early adopters for over a year, with great results, and is now available to new customers.
Ready to reduce manual calls, lower costs, and improve traveler experience? Reach out to learn more or get started with a pilot
From First Arrival to Final Departure - DiamondAir Launches Welcome Desks at LHR for MICE and Group Travel
DiamondAir has officially launched Welcome Desks at LHR unlocking a new layer of control, coordination, and polish for TMCs managing MICE and group travel
Positioned across all terminals at London Heathrow and operational for all flights, these desks provide a consistent, visible, and high-touch experience Designed to support everything from incentive groups, sports teams, and cruise arrivals to board-level delegations and multi-flight itineraries, the desks are already transforming how TMCs deliver premium service
More than a meet-and-assist, the desks act as a central command point for: Arrival and departure coordination – with real-time oversight and flexible response to itinerary changes Group visibility – ideal for staggered arrivals, large teams, and event attendees Concierge-level service – liaising with chauffeurs, porters, and other logistics providers Brand presence – with custom desk signage to deliver a premium, tailored welcome
With full terminal coverage and flight flexibility, these desks streamline event execution, ease pressure on internal teams, and instill traveller confidence from the outset
For TMCs, this is a timely opportunity to strengthen your MICE proposition enhancing delivery and demonstrating value where it counts most.
We’d love to explore how this can support your upcoming MICE programmes and share tailored options for your clients.
Please reach out to Jackie.Clark@diamondairinternational.com for more details or a custom proposal. Visit DiamondAir here
New partnership between Distribusion Technologies and Arrive Agencies to enhance sustainable ground transportation offerings for their corporate travelers
Arrive Agencies, a leading Travel Management Company (TMC) network in the Nordics, has selected Distribusion Technologies to expand global ground transportation access for its member agencies
Through the integration of the Distribusion Agent Portal, TMCs within Arrive’s network across Sweden, Norway and Denmark can now easily search, book, and manage a broad range of ground transport services These include rail, long-distance and intercity buses, and airport transfers in over 70 countries
This strategic partnership supports Arrive Agencies’ ongoing mission to provide modern, flexible, and sustainable travel solutions for corporate clients As demand increases for low-emission, multimodal travel options, enabling access to rail and bus travel through Distribusion’s platform is an important step in helping clients achieve their corporate sustainability goals
“Integrating Distribusion’s Agent Portal empowers our agencies to offer a broader selection of transport options quickly and efficiently,” said Annika Hultgreen, CEO of Arrive Agencies. “This collaboration supports our goal of delivering seamless, customer-focused, and environmentally responsible travel experiences.”
Distribusion Technologies operates the leading global B2B ground transportation marketplace, connecting travel sellers and TMCs to transport operators worldwide through its API and Agent Portal. The platform offers real-time pricing and booking via a single, intuitive interface
“We’re excited to welcome Arrive Agencies to our growing TMC network,” said Petra Schmidt, Head of Corporate Travel Business Development at Distribusion “Together, we aim to simplify access to ground transport and expand sustainable travel choices for business travelers ”
Fly Better to China with Emirates
We have recently announced two additional new routes to China A daily non-stop service starts from 1 July between Dubai and Shenzhen and daily non-stop flights to Hangzhou from 30 July With our latest expansion into Shenzhen and Hangzhou we will soon operate five gateways into mainland China, complementing our current routes to Beijing, Guangzhou and Shanghai. From 30 July, Emirates will operate 49 weekly flights to the country, including double daily services to Beijing and Shanghai and daily flights to Guangzhou, Shenzhen and Hangzhou.
Newly retrofitted aircraft at London Stansted and Manchester
Our retrofitted four-class Boeing 777, featuring Premium Economy and refreshed cabin interiors across all classesis now operating daily between London Stansted and Dubai Both daily flights are now served by the upgraded B777, bringing a more modern and comfortable experience on this route
We have also announced the introduction of our newly retrofitted Airbus A380 to Manchester Featuring our latest cabin designs including our Premium Economy the upgraded A380 offers an enhanced travel experience for all passengers Starting 6 June*, the retrofitted A380 will operate on flights on EK017/EK018
Our new lounge at London Stansted
We have opened a new lounge at London Stansted Located at Satellite 1 and offering direct boarding to the aircraft, customers can enjoy a spacious lounge with elegant furnishings and dedicated seating areas to dine and unwind before their flight
The new lounge is Emirates’ sixth dedicated lounge in the UK, complementing the world-class facilities already available at London Heathrow, London Gatwick, Birmingham, Glasgow, and Manchester
in addition, don’t miss out on our competition to win a trip to Da Nam, Vietnam or Siep Reap, Cambodia! Click here! Further information
Emirates News
Etihad Airways launching to Taipei & Hong Kong
Etihad Airways, the national airline of the United Arab Emirates, is thrilled to announce the launch of Taipei on 7th September & Hong Kong on 3rd November 2025 This announcement, part of the airline’s rapid expansion program, fulfils its promise to provide guests with a route map featuring destinations they want to fly to, with connections and frequencies that suit their needs It also allows Abu Dhabi to extend its renowned hospitality to more visitors from around the globe as a world-class tourism and business hub
Taipei is a bustling metropolis known for its modern skyline dominated by Taipei 101, as well as its lively night markets and historic temples The city’s blend of traditional and contemporary culture makes it a fascinating destination Etihad will be operating a daily service to Taipei from London Heathrow and Manchester connecting via Abu Dhabi, from 7th September
Hong Kong, a dynamic city where East meets West, Hong Kong offers a stunning skyline, bustling markets, and a rich culinary scene Victoria Peak provides breathtaking views of the harbour and skyscrapers Etihad is excited to be returning to Hong Kong with flights commencing 3rd November 5 times per week from London Heathrow and Manchester via Abu Dhabi
Evolvi has recently launched its updated API that provides international rail content
To simplify access to international rail for its customers, Evolvi will hold the sub-licence agreement with the international train operators and also post the required bonds This means that TMCs will not have to enter into any direct sub-licence agreements or provide a bond to be able to book international rail
Currently, the train operators available in the Evolvi API are Eurostar, SNCF, Swiss Federal Railways, Nederlandse Spoorwegen, Iryo, Italo and Renfe with DB expected to be included shortly
Whilst the immediate focus has been on implementing international rail into the Evolvi API, after all aspects of the API work have been completed, Evolvi will scope out the option of providing a solution to those customers who only use the GUI.
For a copy of the Evolvi API documentation, please contact support@evolvi.co.uk
In other exciting developments, Evolvi will shortly be able to implement seat map functionality for most UK rail journeys into both its API and GUI. This will be available to all customers as soon as Evolvi’s migration to Rail Delivery Group RARS system has been completed, this is currently expected to be finalised by the end of July.
The Evolvi team will be on The BTA Pavilion stand at The BT Show, so please come along and see us and we’ll be delighted to show you both the seat map functionality and also how an international rail booking is processed via the API
Evolvi Launches International Rail And Seat Maps In Its API
Trusted Managed Transport for Events that matter
At First Travel Solutions (FTS), we ’ re proud to be the UK’s leading provider of fully managed ground transport Whether it's a major sporting event, a global conference, or a high-profile music festival, our award-winning team ensures seamless, stress-free travel experiences across the country
With access to over 1,500 rigorously vetted coach and taxi operators nationwide, we deliver safe, reliable, and scalable transport tailored to every client’s needs From single-site shuttles to multi-city transport logistics, our expertise covers it all
Recent highlights include providing 284 vehicle movements for the Silverstone Grand Prix, coordinating 149 coaches for BGEA at the NEC Birmingham, and delivering round-the-clock shuttles for Glastonbury's VIP guests and festivalgoers Every journey is monitored in real-time through our 24/7/365 Control Centre
Our commitment to best-in-class service is underpinned by three ISO accreditations in Health & Safety, Quality, and Environmental Management, giving event organisers total confidence in our safety, performance, and sustainability standards
As part of FirstGroup plc, we ’ re also aligned with one of the UK’s largest operators driving the transition to zeroemission transport, supporting net-zero goals and cleaner air in towns and cities
Let’s make your next event move better and smarter with First Travel Solutions.
Get in touch: sales@firsttravelsolutions.com. Further info
Greengage - home of ECOsmart, the leading certification for business travel, hospitality, and events sectorscelebrated innovation at its recent Sustainability Awards, announcing significant advancements in its sustainability toolkit for the hospitality sector The event highlighted the company's new Plastic Pledge alongside two gamechanging digital solutions
Introducing Replacer to the ECOsmart Portal
To aid members in reducing plastic waste, Greengage has incorporated Replacer into its ECOsmart member portal, a specialised software that identifies single-use items that can be replaced with sustainable alternatives from verified suppliers. This integration simplifies the process of making environmentally responsible choices, thereby supporting businesses on their sustainability journey.
SMARTscan: Greengage’s New Time-Saving Tech
In a landmark development, Greengage unveiled SMARTscan AI within the My ECOsmart Portal. This innovation creates the hospitality industry's first AI-supported sustainability assessment system, reducing assessment time by up to 60% compared to traditional methods
The new SMARTscan AI represents a fundamental shift in sustainability assessment, leveraging artificial intelligence to analyse data, verify claims, and recommend specific actions By transforming traditionally complex processes into streamlined workflows, hospitality businesses can now move from assessment to verified action with greater accuracy and confidence that their sustainability claims meet rigorous standards
The system analyses operational data and documents from the past 12 months, identifies improvement opportunities, verifies sustainability claims against established standards, and provides tailored, actionable recommendations This ensures compliance with green claims regulations while preparing businesses for upcoming CSRD requirements
For more information on these innovations, visit greengage solutions
Business travel should be simple That’s why we ’ re here to offer corporate travellers the same effortless, reliable experience that millions already trust for leisure
With over 40 years of expertise in travel extras, we ’ ve built a reputation for removing hassle from every journey Now, we ’ re bringing that expertise to business travel, ensuring professionals can book airport parking, hotels, lounges, security fast track and airport transfers in one seamless process
Efficiency and reliability are at the heart of what we do Our intuitive service provides fast, flexible options with prevetted suppliers, instant confirmations, and refundable choices, allowing for last-minute changes without stress
The right extras make all the difference to your trip:
- Airport parking: pre-booked, secure parking with easy terminal access.
- Airport hotels: rest before early flights or after late returns.
- Airport lounges: quiet, connected spaces to work or recharge.
- Airport transfers: reliable transport solutions to get you to your meeting on time.
It’s travel, on your terms simple, efficient, and professional. Discover how we ’ re making corporate travel hasslefree. For more information, contact kayleigh.dawkins@holidayextras.com
Further info
Holiday Extras for Business: Business travel, without the hassle
HotelHub Index for Q1 shows decline in US hotel bookings
HotelHub, the leading hotel booking tech provider for TMCs, has released its Q1 2025 HotelHub Index, revealing a striking drop in US hotel bookings amid growing geopolitical uncertainty.
The review of 1.9+ million hotel bookings made between January and March shows that while overall global booking volumes have changed little in comparison to Q1 2024, US bookings have dropped 7.76% in the same period. This decline in bookings comes as the new US administration issues sweeping changes to domestic and foreign policy, sending reverberations around the world
In contrast, many countries traditionally allied with the US have seen hotel booking volumes rise in Q1 2025 In Canada, hotel booking volumes have risen by 9 94% compared to the same period last year, while reservations in the UK and France have increased by 7 15% and 3 02% respectively It is too early to say whether this trend points to a definitive shift away from travel to the US; however, the increased booking volume in other regions may be indicative of businesses upping their in-person meetings as they navigate the implications of inconsistent US policy
Other key findings from the index include:
- Falling hotel prices in major destinations contributed to a stabilisation of the global average rate at $177/night
- Average booking lead times continue to grow - up nearly 6% compared to Q1 2024
- Average length of stay remains consistent at around 2 5 days
For further insights on hotel booking trends, download the full, free report on HotelHub’s website
JAL 5-star Skytrax Airline 8 Years Running
Japan Airlines (JAL) has retained its 5-Star Skytrax Airline certification for the continued quality of its airport and onboard product and staff service It is one of only 10 airlines in the world to have been recognized by Skytrax in this way JAL was first certified as a 5-star Airline by Skytrax in 2018
The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence, awarded following the professional audit analysis and assessment of airline product and frontline service standards The World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality
Key factors contributing to the 5-Star rating include:
• Consistently high-quality hospitality and service across both domestic and international routes
• The professionalism and commitment to safety demonstrated by cabin crew and other staff members
• The cleanliness and comfort of cabins, as well as ongoing improvements to onboard facilities
• Company-wide efforts to enhance customer satisfaction through continuous product and service improvements
Further info
2026 Six Nations Fixtures
Following the publication of the 2026 Six Nations Fixtures Jet2.com have added extra flights to Rome by adding additional capacity from 5 UK airports, Birmingham, Edinburgh, Glasgow, London Stansted and Manchester. These flights are perfectly times for the Italy v Scotland fixture on Saturday 7th February and Italy v England fixture on Saturday 7th March.
The additional flights added for the Six Nations are as follows:
Italy v Scotland (Saturday 7th February 2026)
• Edinburgh Airport – two additional services to Rome (Thursday 5th and Sunday 8th February)
• Glasgow Airport – two additional services to Rome (Thursday 5th and Sunday 8th February), further enhancing choice on top of an existing schedule which sees departures on Monday and Friday
Italy v England (Saturday 7th March 2026)
• Birmingham Airport – two additional services to Rome (Friday 6th and Monday 9th March) This is in addition to existing services departing on Monday and Friday – meaning two daily departures to choose from on both of those days
• Manchester Airport - two additional services to Rome (Friday 6th and Monday 9th March), meaning two daily flights on both these days to the Italian city
• London Stansted Airport - two additional services to Rome (Friday 6th and Monday 9th March), giving lots of choice for sports enthusiasts looking to enjoy the fixture
For further information, click here
Lufthansa Allegris routes expanded for summer 2025
Would your customers like to discover the world with Allegris, the new onboard experience from Lufthansa? Good news, for travel in summer 2025, Lufthansa Allegris can now be booked on flights to three additional destinationsCharlotte, Newark and San Diego. Travellers on flights between Munich and Chicago, San Francisco, Bengaluru and Shanghai can also enjoy the Lufthansa Allegris experience in all travel classes Furthermore, we are delighted to announce that we are reintroducing our route to Cape Town starting Winter 2025/26!
Whatever your client is looking for, whether travelling on business or for pleasure, alone or with colleagues, Lufthansa Allegris offers a travel experience that is tailored to your client's individual wishes and needs Lufthansa Allegris is characterised by greater comfort, more freedom of choice, and even more personal service
Business Class travellers can choose a seat tailored to their personal preferences as we offer 5 different Business Class seating possibilities All Lufthansa Allegris Business class seats can be individually cooled or heated Other highlights include a Business Class suite option for the very first time, extra space seat with plenty of room, or an extra-long seat featuring a 7ft 2in-long bed
Are you ready to elevate your client's travel experience? Discover a new era of flying with Lufthansa Allegris
Exciting News! - Minor Hotels welcomes two incredible new openings!
With over four decades of hospitality expertise, Minor Hotels is a global hotel group that operates more than 560 properties across 59 countries Through its eight distinctive brands including Anantara, Avani, NH Collection, nhow, and Tivoli it delivers exceptional experiences designed for both business and leisure travellers
The group continues to grow rapidly, aiming to add more than 280 hotels to its portfolio by the end of 2027 As part of this expansion, it has recently introduced two exciting new openings:
• NH Collection Palermo Palazzo Sitano: Housed in an 18th-century Baroque palace in the heart of Palermo’s historic centre, this boutique hotel has been beautifully reimagined where heritage meets contemporary elegance Ideally located on Via Vittorio Emanuele, the hotel offers 86 refined rooms, original frescoes, a serene inner courtyard, wellness facilities, and a restaurant celebrating authentic Sicilian cuisine A truly unique setting designed to make every stay feel exceptional.
• NH Copenhagen Grand Joanne: Set in a beautifully restored 1892 building in the heart of Copenhagen’s vibrant Vesterbro district just steps from the central station and iconic Tivoli Gardens this stylish new hotel blends historic charm with contemporary flair. Featuring 162 thoughtfully designed rooms, the property offers a rooftop bar with sweeping city views, two additional bars, a restaurant, event spaces, a gym, yoga studio, and an interior courtyard with a striking glass terrace. A distinctive new destination in Copenhagen, where timeless architecture meets modern lifestyle for a truly memorable stay
Stay tuned for more exciting news at Minor Hotels! Further info
When it comes to corporate accommodation, compliance and data should never be an afterthought A trusted accommodation provider protects your business from risk, ensures a consistent standard of quality, and gives you the insights you need to optimise your travel programme
At Situ, we don’t just meet compliance standards, we set them We are ISO 27001, ISO 9001, and ISO 14001 certified, ensuring our service meets the highest standards, so you can book with confidence; and with round-theclock traveller support, and a network of managed Partners, we make every stay simple, secure, and seamless
We apply the same high standards to the data you rely on Our cohesive, consolidated reporting gives you clear and accurate insights, no matter where employees are travelling, allowing you to make informed decisions and optimise your travel programme
Sound good? Follow the link below to learn a few more benefits of working with Situ or to book a quick call with our team, we’ll show you how easy it is to get started.
Situ
Smarter business travel with Situ – The Global Accommodation Agency
Ready to make the switch to electric? Sixt is here to support your business with a cutting-edge fleet of electric vehicles (EVs) available at all our locations Whether you ’ re looking to reduce your carbon footprint, cut fuel costs, or future-proof your fleet, Sixt makes renting EVs simple, flexible, and accessible
With access to over 350,000 charging stations across Europe, recharging is easy no matter where your business takes you All rentals are easily managed through the SIXT app, allowing you to locate chargers, check vehicle status, and plan your routes with ease Plus, every EV comes with at least 80% battery charge at pick-up, so you're ready to hit the road immediately
Sixt operates more than 2,000 rental stations in over 105 countries, giving you unmatched flexibility and global coverage Choose from a wide range of premium electric models such as the Jeep Avenger, VW ID 4, BMW i5, and BMW iX1 These vehicles are designed to deliver a seamless blend of performance, comfort, and energy efficiency
Electric vehicle drivers also benefit from congestion charge and Clean Air Zone exemptions, ideal for businesses operating in or near major urban centers
Whether you're looking for short-term rentals or long-term mobility solutions, Sixt makes sustainable travel smarter and more convenient for your business Discover the future of business mobility, electrified
Flight Scoring 2.0: A Hidden Opportunity For Travel Agents
Flight delays and cancellations are a hassle for travelers, but here’s a smart way for travel agents to earn more and serve better
Skycop’s B2B Flight Compensation Platform is a smart, no-cost tool designed for small and mid-sized travel agencies It lets agents offer added value to clients and earn extra revenue, all with minimal effort
Here’s how it works:
When a client experiences a flight disruption delay, cancellation, or overbooking agents submit the flight details through the platform. Skycop’s system, powered by real-time flight data, checks if the flight is eligible for compensation.
If it qualifies, Skycop handles the legal process. Agents can track the claim’s status from start to finish, keeping clients informed every step of the way. If the claim is successful, the agency earns a share of the compensation.
No fees. No risk. Just reward.
Why agents love it:
– Easy-to-use platform
– Self-onboarding
– Live claim tracking
– Old flights qualify
– No fees
Extra revenue for every successful claim
With Skycop, helping clients turns into a business advantage Start using the platform in minutes, and start earning more by doing what you already do best
Get started today by visiting www b2b skycop com
Never
Fall Out With Your IT Supplier!
A lot of businesses are happy to delegate their IT services to a supplier, but what happens if you end up falling out? Are you able to change providers and resolve the dispute later, or are they holding all the cards? Key things to consider:
Website Domain
It is important to have the domain registered in your business name, and to have login details to the control panel.This is critical because the control panel directs internet traffic to your website, and any e-mails to your e-mail client (e g Outlook)!
Booking System
It helps if you can access this system from any device anywhere without your IT supplier If, however, it is an application installed on a remote desktop, you are going to be more difficulty!
Office365 & Telephones
Are you heavily reliant on Office365 for Word, Excel, Powerpoint and MS Teams? Do you have the superadmin password? If so, you can force a changeover to your new IT supplier If not, your IT supplier is holding considerable leverage!
Server Files
Do you keep a lot of documents (Word files etc) on a remote deskop? If so, these are easy enough to backup and move over If you are using a web based cloud server like Sharepoint that domes with pros and cons there is a risk that your IT could ‘cut you off’ if they control the login/security system
The bottom line? Think ahead It may just save you a lot of time and money in the long run!
