BTA Industry Partner Newsletter - September

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Accor’s list of top 2023 hotel openings

From city breaks to beach getaways, from eco-minded or budget-friendly hotels to ultra-luxurious hideaways, these are the gorgeous and adventurous new destinations that guests and world travelers will be eager to see No TikTok or Instagram filters required!

Raffles London at The OWO

This architectural masterpiece, located at the historic Old War Office in Whitehall, London, has seen its share of Britain's most famous statesmen and spies, from Winston Churchill to Ian Fleming

Domaine De La Reine Margot - MGallery

Guests will find a welcoming sense of refinement here in the heart of the Jardin des Quiétudes, at the gates of Paris The historic 17th century monument was originally the home of Queen Marguerite de Valois

Maison Delano Paris

Located in the heart of the ultra-chic 8th Arrondissement, Maison Delano Paris is an oasis within the bustling city This is a place to experience exceptional and exclusive culinary concepts by three-star Michelin Chef Dani García

ibis Styles Copenhagen Ørestad, Denmark

ibis Styles debuts in Denmark this winter The new hotel is designed to combine urban living with the serenity of nature; two themes brought to life in the hotel’s design in stark and brilliant contrast

Swissôtel Resort Kolasin, Montenegro

The first Accor property in Montenegro will be located at 1600 meters above sea level amidst picturesque ski slopes The 116-room hotel's design integrates with the natural ambiance, preserving the location and capturing the essence of Swissôtel’s natural vitality

For more information click here

Passengers embarking on a business trip can travel with ease and comfort with Air Transat, whose frequent services and flexible fare options are designed to suit all needs and travel styles Voted World’s Best Leisure Airline in 2023 by Skytrax, Air Transat flies direct year-round to Eastern Canada from London Gatwick, Manchester and Glasgow, and from Dublin through the summer.

Club Class, Air Transat’s exclusive 12-seat premium economy cabin, provides a premium travel experience for both the business and leisure travellers alike. Two fare options - Standard and Flex - offer all the advantages of Club Class, with different levels of flexibility to cancel or modify your clients’ flight should their plans change Exclusive advantages including priority check-in, roomier seats (the widest premium economy seats to Canada), gourmet meals, an extra checked bag and more, come as a standard for both fare options.

Economy Class offers great value for money, providing a complimentary meal, snack, drinks and inflight entertainment, with three fare options to choose from: Eco Budget, Eco Standard and Eco Flex Economy passengers can also upgrade to Option Plus for additional perks

Experience the best of Canada with Air Transat, flying direct to Toronto and Montreal year-round and Quebec City all summer, with connections throughout Canada, the US, Mexico and the Caribbean.

airtransat.com

salessupportuk@transat.com

Ahead of the Curve - How Technology is Driving the Future of the Rental Car Industry.

What will the future of the car rental industry look like? It’s currently facing many challenges such as:

✓ Disruption of supply chains

✓ Environmental impact

✓ Demand for seamless customer experiences

✓ Maintaining agile technology capabilities

To address these topics, Amadeus and Microsoft have collaborated on a report highlighting five key car rental market trends that are emerging and shaping the future of this industry

Through interviews with key industry players who share their own expertise in technology and travel, Amadeus and Microsoft are helping rental car providers optimize their services to meet the needs of ever-evolving customers The goal is to provide the rental car industry with a chance to transform and take advantage of new trends including MaaS (Mobility as a Service)

Explore new ways of thinking and new paradigms and connect better to your travellers by reading the white paper by Amadeus and Microsoft

Download the paper to learn more about the future of the car rental industry!

Whitepaper
Download The

ANA Group’s medium-term environmental goal for FY2030 has been revised to reduce CO2 emissions by 10 percent more compared to FY2019 levels from 2024 onward To reach this target, ANA Group has defined four strategic approaches, combined with the utilisation of emissions trading, to offset the remainder The four approaches will be:

1 Flight operations and infrastructure improvements and technology advancements

2 Utilisation of Sustainable Aviation Fuel (SAF) and investments in other Cleaner Energy Sources

3 Use of Emission Trading schemes

4 Utilisation of Negative Emissions Technologies (NETs)

Find out more:

https://www anahd co jp/group/en/pr/202305/20230529 html?

gl=1*5v05ns* ga*MTU1MDYwMjg0MS4xNjY4MTYxMzEy* ga 32F297W9WL*MTY5MzU3MTA0Ni4xNy4wLjE2OTM1NzEw NDYuNjAuMC4w

Carbon Dioxide Removal Purchase from 1PointFive

ANA has announced a Carbon Dioxide Removal (CDR) credit purchase agreement with 1PointFive, a carbon capture, utilisation and sequestration company based in Houston, Texas ANA becomes the first airline in the world to sign a purchase agreement with 1PointFive further strengthening its commitment to achieve carbon neutrality by 2050

Beginning in 2025,1PointFive has agreed to sell 10,000 metric tonnes of CDR credits per year for three years enabled by Stratos, 1PointFive's Direct Air Capture (DAC) plant currently under construction in Texas, which is expected to be commercially operational in mid-2025

Find out more:

https://www anahd co jp/group/en/pr/202308/20230801 html?

gl=1*1hd3140* ga*MTU1MDYwMjg0MS4xNjY4MTYxMzEy* ga 32F297W9WL*MTY5MzU3MTA0Ni4xNy4xLjE2OTM1NzEz MzAuNjAuMC4w

Stay in the know on the go

With Avanti West Coast’s innovative new train tracker business customers can stay on top of essential travel information at all times

Created with tech innovators Signalbox, the interactive app provides live train data which can be personalised to your journey Uniquely this information is displayed on a visual map of the rail network so it’s easy to see the location of your train and track its progress in real time

You can also check exact arrival and departure times and see the status of connecting trains for onward journeys Plus, you can share all this train info with clients and colleagues so everyone can make the most effective use of their time

Avanti’s new real time train tracker gives you the platform numbers in advance Enabling you to beat the rush and be ready to board your train before it’s announced at the station

Simple to use and super clear to view, Avanti’s live train tracker can be found on the travel info section at avantiwestcoast co uk Access it on your smartphone, tablet or laptop via complimentary onboard Wi-Fi There are also plenty of plugs and USB sockets to keep your devices charged and connected

The technology was inspired by Avanti’s station team at Carlisle station who suggested that that business customers would benefit from a visual guide to the progress of their train It’s currently being trialled, with plans to roll it out across Avanti’s other digital channels

Download The Whitepaper

‘Business Plus’, Cathay Pacific SMEs corporate loyalty program has just got “miles” more rewarding The revamped program allows companies to earn Asia miles and redeem thousands of rewards from business travels

New Benefits include:

Earn Asia Miles to their company Business Plus account and can be transferred to any employee’s individual Cathay membership

Use the Asia Miles to redeem rewards such as Cathay Silver Membership and Lounge Passes

Priority baggage and seasonal campaigns where members can earn extra miles, lounge passes, or even free upgrades

Self-service travel management platform

Learn more about Business Plus here

Download The Whitepaper

In today's fast-paced business world, providing workers with safe travel is paramount.

A robust taxi travel policy is essential to protect both your employees' safety and your company's reputation

To shed light on this critical issue, independent research commissioned by CMAC Group has analysed the use of taxis for business-related travel, uncovering significant concerns that organisations must address:

Half of employees using taxis for business travel independently source their own This can expose your organisation and staff to considerable risks if an incident occurs.

Over a third of travellers stated nobody knows which taxi service/provider they are travelling with This adds a complex layer of traceability and accountability, should an incident arise

40% of employees travel alone for business 100% of the time, 47% of those travel outside of 9 to 5 hours. Organisations can mitigate risk by using trusted taxi suppliers, with processes and safeguards in place to ensure the safety of passengers

CMAC Group has created a comprehensive report that offers in-depth insights from 500 business travellers The report provides valuable information on best practices and actionable strategies to provide an enhanced level of duty of care during business trips.

To access the report, simply visit: Business Travel Report | CMAC Group

For any further information or assistance, please don't hesitate to contact the team at hello@cmacgroup.com

Download The Whitepaper

Experience the new DiamondAir

DiamondAir is excited to announce that we have rebranded and are launching our new website, branding, and social media presence Our new website offers customers an easy and enjoyable way to book our services and provides information on our company and the services we offer New features such as a search bar to browse our 600+ locations, help page with FAQ’s and a sleek booking page helps to streamline the process when booking for yourself or your people

Additionally, our new branding better reflects our values and our mission of providing the highest quality meet & assist services for our customers Finally, we have created a robust social media presence to better connect with our customers and provide them with updates and developments on our services We are excited to offer our customers this new and improved experience and we hope that you take advantage of all that we have to offer Enjoy the journey as much as the destination

To see our amazing new website, follow this link: https://diamondairinternational com/, for our Instagram, Facebook & LinkedIn click to view

We now offer airside services in JFK!

We are also excited to announce that, in addition to our landside services which we offer on arrival & departure across all terminals at JFK, we now offer our Airport Concierge services airside on departure in Terminals 1 & 8 Click here to see what carriers this covers

Elevate your travel experience with our Premium Airport Concierge Services, and discover a new level of convenience, efficiency, and comfort when travelling through JFK

Our Airport Concierge Service assists you with your journey through the airport, whether you are arriving or departing New York Working with all stakeholders and ensuring all protocols are adhered to, our experienced agents are trained to accelerate and navigate the airport, ensuring a swift and seamless airport experience, whilst maintaining discretion

Download The Whitepaper

For more information please email: sales@diamondairinternational.com

New Undrawn Five-year Sustainability Linked Term Loan Facility

Our ability to secure this new facility demonstrates not only the strength of our balance sheet, our investment grade rating but also our leading sustainability commitments thorough our road map to net zero Read more about our announcement here

Our Key Fleet Milestone

Over 20% of our fleet are now Airbus NEO aircraft As we continue our fleet renewal, which is an integral part of our Roadmap to Net Zero, older aircraft will be phased out and replaced by the new-technology aircraft, which are

At least 15% more fuel efficient

Up to 50% noise reduction upon taxiing, take-off and landing

Read the announcement here, or check out our Net Zero Pathway here

First Time Flights to Cairo

We’ve announced a brand new route to Egyptian capital, Cairo from London Luton which will take off for the first time on 31 October and operate all year round, on Tuesdays, Thursdays and Saturdays This will be the first time we operate to Cairo, one of the largest and most iconic cities in North Africa, and it will be the 157th destination on our extensive short-haul network spanning Europe, North Africa and the Middle East

Fast Track Passport Control

You can now book Fast Track Passport Control through our website for Gatwick Airport North Terminal and Edinburgh Airport, offering an exclusive lane through passport control and dedicated to getting you to the UK border faster so you can continue your onward journey more quickly

Did you know ?

Glasgow Airport connects to over 30 of our European hotspots, including Amsterdam, Belfast, Birmingham, Bristol, London

Gatwick London Luton London Stansted and Paris Charles de Gaulle

Check out our guide to Glasgow here

easyJet Plus

Save time and money with an easyJet Plus membership including:

Free allocated seating

Speedy Boarding

·Large cabin bag

Earlier Flight for Free

10% discount on Eat Drink Shop

Click here to sign up or find out more

FLEXI

With a FLEXI fare you can enjoy:

Free allocated seating

Speedy Boarding

Fast Track Security

Large cabin bag

23kg hold luggage

Free date changes 1 day either side of original travel date

Meal deal from the Eat Drink Shop brochure

3 hours access to The Gateway Lounge at Gatwick North Terminal

Click here to find out more

Standard Plus

Standard Plus bundles combine our most popular products to simplify your booking process:

Free allocated seating

Speedy Boarding

·Large cabin bag

Click here to find out more

Emirates Autumn News

Second daily service from London Stansted

Emirates now flies twice daily to Dubai from London Stansted The additional flight operates using our wide-body Boeing 777 aircraft with its acclaimed “Game Changer” First Class product Emirates passengers travelling from London Stansted also have access to more destinations across our global network with convenient connection tímes

If you would like to learn more about Emirates at London Stansted, please join us on Thursday 28 September at 1100 for a 30 minute webinar where there is a special prize to be won Please register here: https://us06web zoom us/webinar/register/5116880504255/WN Qq8O tsFR8e3lVD-fMpkPQ#/registration

Additional five-a-week service from London Heathrow

In order to meet demand and offer our customers more travel choices this winter season, Emirates is adding an additional flight from London Heathrow between 31 October 2023 and 30 March 2024

The seasonal flight will operate on Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays and will be served by our Boeing 777, fitted in a three-class configuration: First, Business and Economy Classes

Emirates currently serves London Heathrow with six daily A380 flights

Emirates Partners Portal

Join our Emirates Partners Portal and gain valuable product knowledge that enables you to provide the best possible travel solution to your clients

Keep up to date with all our products, policies and offers, as well as our great trade incentives and competitions

Join today by visiting emirates partners

Fox Williams is an international law firm based in London, United Kingdom, with a dedicated team focused on the travel sector

We know that the travel industry is highly regulated, and we are here to help guide you through the regulations in a way which is sensible user-friendly and pragmatic The team has significant experience in advising clients in the business travel sector including areas such as licensing, commercial contracts, data and payments

We help our clients to grow, by launching new travel products and by entering new markets We also help our clients to acquire or sell businesses as well as resolving regulatory and commercial disputes which may arise

Our firm prides itself on providing high quality commercial advice, a responsive and agile service, and a collaborative approach to working with our clients

Fox Williams is also ranked in both the leading independent legal directories, Chambers & Partners, and The Legal 500 Fox Williams is named in The Times Best Law Firms 2023, 2022, 2021 and 2020

For more information please visit: foxwilliams com/sector/travel/

“We’re delighted to support the important work of the BTA through joining its membership We look forward to engaging members and the wider industry, sharing our expertise and insights to foster opportunity and positive development ”

Download The Cut Back Economy 2023 report

Our latest report in conjunction with Retail Economics shows that more middle and higher-income households are being drawn into this cost of living crisis as savings dwindle and mortgage rate rises bite

Into its second year, the cut back economy continues shaping consumer behaviour and casting formidable challenges upon retail, leisure, travel and hospitality businesses

Our research identifies the opportunities and risks for businesses and considers how they can respond to maintain a competitive advantage in 2023 and beyond

Key stats

Inflation has eroded £65 billion from household incomes

The average household will be £2,300 worse off by the end of this financial year 88% of shoppers plan to cut back their spending to April 2024

The evolving macro-environment and transformative shifts in consumer behaviour are reshaping customer journeys The research details moving priorities across areas such as discretionary spending and value and the impact across consumer sub sectors

Consumer sentiment looks set to have a positive impact for the travel industry as holidays emerge as the top priority among discretionary categories; surpassing clothing, electricals, and household goods in terms of net spending intention

You can read more about the findings and what this means for businesses by downloading our report here

HotelREZ has over 2,500 independent properties worldwide in 100+ countries We are proud to present to you The Grafton Hotel in the heart of Dublin city

A modern art deco stylish hotel located off Grafton Street in Dublin 2 a very centric and safe area in the city makes it one of the coolest places to stay in Dublin due to its proximity to all the major attractions in Dublin city At The Grafton Hotel, with its 128 spacious, fresh, contemporary bedrooms

With 128 luxurious guest rooms with all the amenities expected in a 4-star hotel, fitted in a modern, 1920'2 art-deco inspired style

Guests can choose from a range of rooms with different room configurations such as our Classic King Rooms, up to the larger Deluxe Rooms, and with options for families and adults to stay in our Family Rooms, they can facilitate up to a capacity of six people

For those seeking to dine and drink in an elegant and upscale setting that exudes old school glamour, The Grafton provides the ideal setting The hotel is the perfect place to have breakfast, a quick lunch, an after-work cocktail with coworkers, a weekend get-together or perhaps a quiet sip of wine to unwind

Available to book on the GDS under the HO chain code

Apollo/Galileo: HO G8741 Worldspan: HO DUBGH Amadeus: ΗΟ DUBGHD Sabre: HO 394695

Read more https://www thegrafton ie/

Skycop: Turning Flight Delays into Cash Rewards

Flight delays and cancellations can be a hassle, but Skycop is here to turn that frustration into potential compensation

What's Skycop?

Skycop assists passengers in claiming compensation for disrupted flights Depending on the flight distance and delay duration, claims can range from €250 to €600

Skycop has been founded in 2017 by the shareholders of AviaSolutionsGroup (ASG) and today it is a fast growing airline flight claim management company ranked #3 in Europe and UK and #1 in Baltics by size and brand awareness ASG is a 2bln EUR revenue aviation holding with global operations in 100+ countries, co-owned by the largest travel related private equity fund Certares

Key Features

Disrupted Flight Compensation: Skycop champions passenger rights by assisting in claiming compensations for flight disruptions Depending on the flight's distance and the nature of the delay, passengers can claim from €250 to €600

Extra costs: Additionally, passengers can claim for extra costs they incurred during the disruption, such as hotels, food, and other necessities

Skycop Care: From just €2 67 per month, Skycop Care offers coverage for unlimited flights over a year Benefits include priority claiming, SmartDelay access, premium support, and assistance with missed flights, lost luggage, and additional expenses

SmartDelay: Free access to select airport lounges during significant flight delays

Referral Program: Coming soon, earn up to €60 for referring friends

Historical & International Flight Compensation

Passengers can claim compensation for disrupted flights that took place up to 3 years ago in the EU and up to 6 years in the UK

Flights departing from the EU & UK to global destinations, including the USA and Asia, are eligible for compensation if disrupted

Why Choose Skycop?

Beyond securing compensation, Skycop educates passengers about their rights, ensuring they're both informed and compensated

Flight disruptions might be inevitable, but with Skycop, they're also potentially profitable Turn your next delay into an opportunity!

Get the real deal on NDC

Do you want to know the surprising truth about NDC? For TMCs and agencies, it’s just another content source But to take advantage of the benefits it can offer, you need the right technology in your corner to make this content retail-ready

That’s why Travelport is building NDC for agencies and TMCs, travel’s true retailers We at Travelport are here to shed some light on what NDC means for your business from access to travel’s most competitive offers, to more personalization, and better merchandizing

We’re adding more carriers all the time, with British Airways as a recent addition More importantly, content that can be booked but not serviced isn’t a modern retailing experience Our commitment to build NDC for TMCs and agencies means we're delivering end-to-end NDC solutions where content can easily be searched, understood, booked and serviced No shortcuts

We’ve just launched a dedicated new page for all things NDC in one handy place, from debunking common NDC myths, to the latest news and product information

Visit our NDC page: https://www travelport com/ndc

Our Commercial Team have seen increased focus on TMC agreements recently Such is the importance of these, that Travlaw are pleased to be hosting a webinar exclusively for BTA members on the 20th September, looking at the key recommended provisions to best position and protect you

On the supplier side of contracting, we are keeping a beady eye on the developments of Martyn’s Law, currently undergoing prelegislative scrutiny Martyn’s Law will seek to improve public safety and reduce risk from terrorism by protection of public premises and events Proposals would apply to a wide range of premises including sports grounds and visitor attractions and may therefore affect obligations placed onto third party providers through contracting arrangements

The Data Protection and Digital Information (No 2) Bill could become an Act in 2024 and bring changes that impact transfers of data and what we say in our contracts Travlaw will take a look at the current state of play in the first of a two-part webinar taking place in the next few months (dates TBC!) and will follow with a look to the future, in part 2

In employment, proposals under The Worker Protection (Amendment of Equality Act 2010) Bill, state employers should educate and train staff on what is and what is not acceptable behaviour, supported through policies, in order to prevent sexual harassment in the workplace It is likely that amendments will become law in Autumn 2024

Travlaw’s Ami Nuri and Katie Raby will be attending the BTA Conference in Antwerp and will be holding a Legal Clinic, so pop by to see us!

www travlaw co uk
Ami Naru Katie Raby
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