Facey Property | REIV Award - Commercial Property Manger of the Year

Chad Kendall CATEGORY

COMMERCIAL PROPERTY MANAGER OF THE YEAR

REIV NUMBER

PRINCIPAL

AWARD PERIOD

102290

Mark Bond

1/7/20 - 30/6/21

Biography

Chad Kendall Partner & Head of Property Services

COMMERCIAL FACEY PROPERTY

PROPERTY MANAGER OF THE YEAR

Facey is delighted to submit an application on behalf of Chad Kendall whose modesty would not see him submit himself for an award.

However, we believe that his involvement and contributions to Facey should be recognised and celebrated.

“Chad was able to lead his team through a completely unprecedented time and deliver the results our clients have come to expect from us,” says Officer In Effective Control, Mark Bond. “His superior negotiation skills and kind approach allow him to get the best result for owners and tenants.”

REIV AWARDS 2021

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Property management portfolio and responsibilities Chad Kendall is the Head of Property Services at Facey Property, overseeing in excess of 1,300 managements.

His role requires him to manage his portfolio managers, check in on the status of all portfolios, liaise with key clients and, during the award period, lead high level negotiations and rent relief.

COMMERCIAL FACEY PROPERTY

PROPERTY MANAGER OF THE YEAR

Significant achievements Upon noticing that the company’s property management software was not evolving with our clients’ needs, Chad actively sought to find a new property management software to keep Facey at the forefront of technology and customer service. A project that was taken on whilst also juggling the rigours of a pandemic landscape.

REIV AWARDS 2021

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Risk management and business challenges Chad’s negotiation skills and the mutual respect he has built with his clients resulted in an amicable outcome for the tenant and landlord.

Business challenges for Chad were relocating all staff home so they could work professionally and efficiently and on boarding and training new staff remotely. This led to Chad identifying the need for a cloud based platform.

COMMERCIAL FACEY PROPERTY

PROPERTY MANAGER OF THE YEAR

Innovation Chad was one of few leaders in this change and actively sought out ways to introduce new software and consistently improve, not only for himself but his team as well. Chad was able to educate his team, migrate them onto the new platform and source the necessary equipment for them to work as efficiently as possible within two weeks of the first lockdown being announced.

REIV AWARDS 2021

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Commitment to quality client service The relationship Chad has cultivated with landlords and tenants alike is crucial to our business’ previous, current, and future success. While negotiations can be gruelling and unpleasant, the stress inducing factors are lessened because our clients know they can trust Chad to lead them to a decision that best serves them. Chad operates with kindness and puts himself within our clients’ shoes to better understand and help them when they require it.

COMMERCIAL FACEY PROPERTY

PROPERTY MANAGER OF THE YEAR

Professional development Chad has taken full strides towards professional development. As one of the early adopters of all remote working software and practices, he contributed to the wider business, sought improvement, and established a new way of working and staying connected to his team while working remotely.

REIV AWARDS 2021

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Leadership and contribution to the industry

COMMERCIAL FACEY PROPERTY

PROPERTY MANAGER OF THE YEAR

His 20 years of service to the industry is a testament to not only his commitment to his role and Facey as a business but, more importantly, his contribution to the real estate industry as a whole.

Chad has always been and continues to be a successful communicator, innovator, and support to the Property Management staff that report to him by training and encouraging his team to reach their full potential. In addition, he actively searches for ways to improve connectivity within his team to ensure that everyone is exceeding client expectations and reaching their own personal development goals.

REIV AWARDS 2021

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Thank you for your consideration.

6 Clow Street, Dandenong VIC 3175 T 9701 4455

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