Senior Resource Association :: 2020 Annual Impact Report

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2 0 2 0 A N N U A L I M PA C T R E P O R T

JOURNEY FROM CRISIS TO NEW OPPORTUNITIES


“I’m thankful for Senior Resource Association and their meal program. Without them, I would not have hot meals and daily visits. Even when I was sick with COVID-19, they delivered food to my door and made sure I was OK.”


s l u o S r u O Feeding During our 47 years of service, 2020 was undeniably the most unique Senior Resource Association (SRA) experienced. COVID-19 disrupted what was guaranteed in our lives and in the lives of seniors and compounded our clients’ existing crises, while jeopardizing our mission to reach isolated and food-insecure seniors. Within the first month, we added 100 new seniors to our Meals on Wheels program. By September, we were delivering more than 13,000 meals each month to 450 homebound seniors every day. Yet with careful execution of our crisis communication plan and help from heroic volunteers, donors and staff, we overcame obstacles and found new opportunities to serve and engage with those in need. Last year opened doors for new services like our Grocery Shopping Assistance Program for all seniors and a Restaurant Meal Program for Meals on Wheels clients. 2020 drove a new level of creative engagement by our Board of Directors and staff, aligning with strategic goals to enhance client-centered care and inspire our community. Through neighborhood drives organized by Board members, we collected and delivered essential supplies to seniors throughout Indian River County. Coupled with donations from local businesses, the drives also enabled SRA to open a Food and Essential Supply Pantry for anyone in need. What a testament to the resiliency and generosity of our community! Despite stay-at-home practices, we found creative ways to reach donors and participants. When the 2020 Pro-Am Charity Golf Tournament was cancelled, sponsors graciously left their dollars in place. Unable to resume in 2021, we organized a unique “Raise Your Paddle to Help Feed Seniors in Need” campaign with results helping fill the gap left by both cancelled tournaments. With support from many, we transformed our 16th Annual Bingo Luncheon into a Virtual Musical Bingo Event with 167 participants joining us by Zoom for a fun afternoon raising funds for our major programs. And under the direction of Dr. Jacob Craig, our Silver Tones volunteer choristers performed three virtual concerts, all airing on YouTube, our website, and Facebook. Amidst constant changes and uncertainties, the response from our community and supporters was nothing short of miraculous. We could not have done it without every one of you. I remain humbled and grateful to be leading an extraordinary organization in a beautifully philanthropic community.

Karen B. Rose Deigl PRESID ENT/CEO


In 2020, our Meals on Wheels clients – and volunteers like Lynn – found special joy in the addition of weekly restaurant meals to their regular deliveries and wellness visits.

delivering hope When looking for a silver lining in the darkness and uncertainty of 2020, our Meals on Wheels team found a much-needed spark in Laura and Jim Fitzpatrick. The couple, whose families lived in close proximity along North Carolina’s Outer Banks, met more than 20 years ago after both were widowed. As Laura tells it, “God sent me an angel when he sent Jim my way.” Their joy at being together and their dedication to helping others led the Fitzpatricks to deliver Meals on Wheels in North Carolina. Upon moving to Vero


Beach, Laura and Jim wanted to continue their volunteerism and make a meaningful contribution to the wellbeing of their new community. In spite of health challenges and the ongoing pandemic, the Fitzpatricks faithfully deliver meals every week to homebound seniors who rely on our volunteers for hot daily meals and a brief friendly visit. Like their fellow volunteers, Laura and Jim applauded when SRA received a special grant from Meals on Wheels

People truly wanted to help and this was a safe way to get supplies to our seniors. —DAWN MICHAEL

America to add a new Restaurant Meal Program during the pandemic. Borne of a desire to offer meal diversity to clients while bolstering our hard-hit local restaurant community, we purchased 450 meals from local restaurants each week for four months for delivery to homebound seniors. Needless to say, our clients loved the extra weekly meal — and so did the Fitzpatricks. So much so that, after the grant concluded in December, Laura and Jim graciously offered to sponsor the extra meal program for 2021. Thanks to their generosity, more than 450 food-insecure seniors continue to receive a delicious meal prepared by a local restaurant and delivered by our dedicated Meals on Wheels corps every Tuesday.

Neighbors Unite Good things come in small packages, making Dawn Michael a wonderful gift to our organization and seniors. Her enthusiasm inspires those around her. An avid SRA ambassador and Board member since 2003, Dawn always steps up to serve and encourages others to do the same. When COVID-19 hit, she sprang into action by organizing a neighborhood drive in her own community. “After a Board meeting to address the crisis

Thanks to Laura and Jim

and needs of our clients, I started thinking of ways we could collect essential supplies like

Fitzpatrick, Meals on Wheels

we collect gifts for Santa for Seniors,” Dawn

volunteers and sponsors

said. “We couldn’t ask people to drop off

of our Restaurant Meal

so I suggested we keep it contained within

supplies at businesses during the shutdown,

Program, more than

neighborhoods.”

450 homebound seniors

The idea took off and SRA put the new

receive an extra meal every

“Supplies for Seniors” campaign in motion.

week prepared by a local Vero Beach restaurant.

Community Coach drivers collected the supplies and delivered them to seniors throughout the county. What started with Dawn in Riomar Country Club quickly spread to other neighborhoods. More than 50 communities and businesses ultimately joined the effort, which also provided enough

We are grateful for the Fitzpatricks and the many volunteers and donors who help Senior Resource Association provide food, daily wellness checks and hope to hundreds of seniors in our community.

non-perishable food and supplies to open pantries at our Vero Beach and Sebastian locations for anyone in need. The pantry program continued through June 2020. It’s an impressive example of what happens when neighbors unite for good.


OUR COMMUNITY IMPACT 45 years ago, Senior Resource Association had a vision for programs and services that would provide independence for older adults, allowing them to remain in their own homes for as long as safely possible. Today, our mission is fulfilling that vision: Promote independence and dignity in our community by providing services for older adults and transportation for all. The SRA commitment to work hand-in-hand with our community is stronger than ever.


ADULT ENRICHMENT & RESPITE

100 clients served Vero Beach DayAway Program: 69 // Sebastian DayAway Program: 31 Licensed by the Agency for Health Care Administration (AHCA) and with a specialization in Alzheimers and dementia, our Vero Beach and Sebastian DayAway programs began and ended the year providing a welcoming and stimulating environment for clients with cognitive and physical challenges and vital respite for their caregivers. Due to the pandemic, both locations were closed temporarily in 2020.

SENIOR SUPPORTIVE SERVICES

347 clients served Emergency Home Energy Assistance for the Elderly Program (EHEAP): 94 Case Management/In-Home Services/Adult Protective Services: 193 NEW! Grocery Shopping Assistance program for seniors: 39 // Public Guardian Program: 21 Our seniors benefit from a range of health, wellness and daily living services to improve their individual situations. Last year, the pandemic impacted our delivery of this much-needed care. Senior Resource Association rose to the challenge, finding innovative ways to safely help seniors and caregivers in need.

MEALS ON WHEELS:

130,587 meals delivered Seniors receiving meal deliveries: 865 In 2020, COVID-19 disrupted our process for delivering Meals on Wheels to seniors in need. Social Dining Sites remained closed through the end of the year, but we converted congregate meals to home deliveries and continued to feed those relying on us. Additionally, within the first month of the pandemic, 100 new seniors enrolled in our Meals on Wheels program. By September, we were delivering more than 13,000 meals each month to 450 homebound seniors each day, reaching 865 individuals during 2020 – and the demand continues.

TRANSPORTATION:

1,116,669 passenger trips Community Coach trips: 44,679 // GoLine bus trips: 1,071,990 SRA provided safe, reliable transportation to the community throughout 2020. With COVID-19 protocols in place, Community Coach supplied door-to-door services to disabled adults and eligible seniors with no other means of transportation and GoLine mass transit provided complimentary services for much-needed access to work, shopping, and other destinations.

VOLUNTEERS:

11,019 Hours Dedicated volunteers: 324

Compassionate volunteers generously invested their time to help Senior Resource Association continue assisting and caring for seniors throughout the year. While the number of hours decreased in 2020 due to COVID-19 concerns and precautions, 324 volunteers stepped up to help us deliver hope and essential services to hundreds of seniors in need.


How it all adds up TOTAL OPERATING REVENUE: $9,554,859

OTHER REVENUE $9,552

FEDERAL GOVERNMENT GRANTS $3,898,986

IN-KIND $235,000 PROGRAM SERVICE FEES $284,737 CORPORATE, FOUNDATION & PRIVATE GRANTS $467,753

STATE GOVERNMENT GRANTS $2,508,886

LOCAL GOVERNMENT GRANTS $1,377,290

CONTRIBUTIONS $772,654

TOTAL OPERATING EXPENSES: $8,464,113 TREASURE COAST DISABILITY MOBILITY PROGRAM $50,693 PUBLIC GUARDIAN PROGRAM $94,211

GOLINE MASS TRANSIT $2,838,871

DAYAWAY $382,283

SENIOR SUPPORTIVE SERVICES $937,473

INDIAN RIVER & MARTIN COUNTIES COMMUNITY COACH $1,935,564 ADMINISTRATION $1,059,273

MEALS ON WHEELS $1,165,745

Expenses and Revenue are based on the 2020 calendar year. The 2019/2020 fiscal year 990 is available upon request.


Grand Harbor Community Outreach Meals on Wheels

Head Heart & Hands Emergency Meals on Wheels

Plansoen Foundation DayAway programs

John’s Island Community Service League Generous support from John’s Island Community Service League enabled us to award DayAway scholarships to benefit caregivers and participants who cannot safely stay home alone, and to provide services to legally incapacitated adults through our Public Guardian Program.

John’s Island Foundation

The Bernard A. Egan Foundation

A capital grant awarded by John’s Island Foundation enabled us to build a kitchenette at our Vero Beach DayAway, creating a more home-like setting to engage clients in simple, familiar daily activities. Funding for a large-capacity freezer and food warmer helped Meals on Wheels meet added demand during COVID-19.

Recognizing the challenges of safely serving seniors and caregivers in need, The Bernard A. Egan Foundation awarded a substantial unrestricted grant to assist with vital SRA programs. Their generous support proved critical to DayAway, In-Home Care and other Senior Supportive Services, as well as Meals on Wheels.

COMMUNITY GRANTS MAKE BIG IMPACTS Leo & Peggy Pierce Foundation

United Way of Indian River County

Continuing a longstanding, caring family tradition, the Leo & Peggy Pierce Foundation again awarded a grant to SRA in 2020. This ongoing support helped to nourish and provide daily wellness checks for seniors on our Meals on Wheels Waitlist Relief program.

Grants awarded by United Way provided DayAway care and respite, disaster relief funds for Meals on Wheels, and funds to help sustain our new Grocery Shopping Assistance program allowing seniors to remain safely at home during the pandemic.

Indian River County Hospital District Thanks to two grants awarded by the Hospital District, homebound seniors released from a healthcare facility received Emergency Meals on Wheels to help aid in their recovery and our Public Guardian Program assisted more legally qualified adults who cannot afford a private guardian.

McKeen Fund DayAway music program

State Farm Insurance Meals on Wheels support during COVID-19

WellCare Meals on Wheels support during COVID-19


OUR COMMUNITY PROGRAMS Adult Enrichment & Respite/DayAway

Public Guardian Program

Licensed by ACHA and with a specialization in Alzheimers and dementia, DayAway provides seniors and their caregivers with a safe, enriching environment uniquely specialized to support their physical and cognitive health issues.

Contracted by the Office of Public & Professional Guardians, SRA provides public guardianship services to legally incapacitated adults who do not have adequate income or assets to afford a private guardian and no willing family or friend to assist.

Senior Supportive Services

Meals on Wheels

Promoting independence, these services assist seniors, their caregivers and families by furnishing personal and daily living aid, including but not limited to the following: Case Management (assessment and delivery of needed care and assistance) n Emergency Home Energy Assistance for the Elderly Program n Durable Medical Equipment n NEW Grocery Shopping Assistance Program n Emergency Alert System n Information and Referral

Feeding seniors with home deliveries and congregate meal services, we alleviate isolation and hunger with hot, nutritious meals and daily wellness visits and provide temporary meals to recovering patients upon their return home. Programs include: Homebound Meal Deliveries n Social Dining Sites n Emergency Meals on Wheels n Pet Meals on Wheels n NEW Restaurant Meal Program for seniors

In-Home Services Our in-home care and assistance for seniors make daily living safer and more enjoyable in the comfort of home, for as long as safely possible. Aid includes: Personal Care n Housekeeping n Medication Management n Pest Control n Respite for Caregivers

Community Coach & GoLine Transportation Pre-arranged, door-to-door paratransit for individuals with no other means of transportation and public, complimentary bus rides for all throughout Indian River County.

Volunteer Opportunities

Board of Directors CHAIRMAN

Don Wright VICE CHAIRMAN

Scott Cairns T R E ASU R E R

Charles Gisler S EC R E TA RY

Dawn Michael D I R ECTO RS

Lisa Thompson Barnes James Gregg Robin Raiff Trudie Rainone James Vitter Linda Walton

The heart of our organization, volunteers are always needed for Meals on Wheels, DayAway, Adult Enrichment & Respite, Senior Supportive

SeniorResourceAssociation.org

772.569.0760

F O L L O W U S O N FA C E B O O K The Senior Resource Association (SRA) is a 501(c)(3) non-profit organization. 100% of contributions received are retained by SRA. (Registration# CH2526) A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE (800-435-7352) WITHIN THE STATE. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.


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